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Job Title: Nursery Manager Location: Hauxton, Cambridgeshire, United Kingdom, Cambridgeshire, CB22 5HWContract Type: Full-timeContract Length: Permanent Hours: 40 hours per week Salary: Competitive (plus quarterly and annual bonuses)Benefits: Birthday Off, 6 Fully Paid Sick Days, Cashback Healthcare Plan, Retail Discounts, Recognition & Reward Scheme, 50% Childcare Discount, 24/7 Virtual GP Access, 24/7 Counselling Support, Discounted Gym Membership, Personal Financial Advisor Access, Pension Discovery, Learning Platform Access Join the Kindred Family – Lead, Inspire, and Make a Difference Are you an experienced early years professional with a passion for leadership and delivering outstanding childcare? At Kindred, our Nursery Managers are at the heart of our nurseries, creating supportive and inspiring environments for children and staff alike. We offer a competitive salary, career progression opportunities, quarterly and annual bonuses, and the chance to develop within a company that truly values its leaders. You’ll manage and improve your nursery, lead a talented team, and play a key role in shaping children’s early education while helping your team thrive. If you’re ambitious, driven, and passionate about early years education, we’d love to meet you. About Kindred Kindred is a family of inspiring nurseries and preschools with a distinct home-from-home environment. By creating days filled with unique moments and opportunities, we enrich children’s development during their early years. Our mission is creating inspiring worlds full of awe and wonder for little ones to grow and thrive in. Our values guide all we do: • Always Learning – Continuously developing ourselves and our teams, • Inspirational – Creating magic in every action, • Family Feel – Making everyone feel part of our incredible family What You’ll Be Doing As a Nursery Manager, you will: • Lead the Deputy Manager, Third in Charge, and Room Leaders to ensure high standards of Early Years care and education, • Maintain an organised, safe, and stimulating nursery environment, • Keep accurate records and ensure procedures are followed across the nursery, • Build and maintain a reputation as the nursery of choice for children and staff, • Model and monitor best practice in line with regulatory guidelines, • Inspire and support your team, overseeing inductions, mentoring, and ongoing development, • Ensure the nursery runs efficiently, meets KPIs, budgets, and targets, and is prepared for audits and inspections Safeguarding is a shared responsibility and central to every aspect of your role. Leadership Responsibilities • Oversee the day-to-day operations of the nursery, • Lead by example, modelling good practice and creating a shared vision, • Supervise, support, and allocate tasks to your team, • Conduct regular supervisions and performance discussions, • Manage recruitment, interviews, and induction of new staff, • Respond to complaints or concerns raised by parents or colleagues, • Conduct nursery tours confidently, promoting available spaces, • Ensure compliance with statutory guidelines, company policies, procedures, and risk assessments Other Responsibilities • Actively deliver and participate in staff meetings, training, parent sessions, and marketing events (including evenings or weekends), • Support wider company projects, training sessions, and meetings at other locations including Head Office What You’ll Need Essential • Proven experience in leading and managing a team within early years, • Strong written and verbal communication skills, • Excellent organisational skills and attention to detail, • Outstanding customer service and time management, • Full and relevant Early Years Level 3 Childcare Qualification or higher, • Sound knowledge of EYFS and OFSTED guidelines Why Join Kindred? At Kindred, we’re more than a nursery group – we’re a family. • Supportive & Inclusive Culture – Strong relationships and team collaboration, • Career Development – Structured training, mentorship, and clear progression pathways, • Work-Life Balance – Structured hours and supportive leadership environment, • Competitive Pay & Benefits – Salary, bonuses, and generous benefits package, • Award-Winning Employer – A workplace our team proudly recommends Our Recruitment Process • Interviews: Rolling interviews, • Expected Start Date: ASAP Our process includes: • Video interview followed by a face-to-face interview at the nursery, • A fully supervised ‘Stay and Play’ session, • Background checks including References and Enhanced DBS in line with our Safer Recruitment Policy Ready to Start Your Kindred Journey? To apply for the Nursery Manager position, please click the “Apply” button, complete the application form, and upload your CV along with a short cover letter explaining your interest in leading a Kindred nursery. We aim to respond to all applicants within 2–5 working days.Thank you for considering a career with Kindred. As part of our commitment to safeguarding and promoting the welfare of children, the successful candidate will be required to undergo an enhanced DBS check. IND1 ROL

Work with our Chief Engineer in supporting planned maintenance checks and take a hands-on approach to reactive maintenance. Assist with complaints where possible and resolve them in conjunction with the Chief Engineer and General Manager.

Mercier Consultancy MD is thrilled to invite applications for the position of Dutch Speaking Customer Support Representative, offering a fantastic relocation package to Sofia, Bulgaria. This role is perfect for customer service enthusiasts looking to immerse themselves in a vibrant culture while providing top-notch support to our Dutch-speaking clients. • Offer exceptional customer support to Dutch-speaking clients across various communication channels including phone, email, and chat., • Respond to inquiries regarding products, services, and company policies with accuracy and professionalism., • Proactively resolve customer complaints and issues, ensuring a high level of customer satisfaction., • Document all customer interactions thoroughly in our CRM system to aid continuous improvement., • Coordinate with different departments to enhance customer experience and address specific needs., • Stay updated on product knowledge and industry trends to provide informed assistance., • Fluency in Dutch (both spoken and written) is essential; knowledge of English is a plus., • Experience in customer service or support roles is highly preferred., • Excellent communication skills with a friendly and professional demeanor., • Strong problem-solving abilities and a proactive approach to customer inquiries., • Familiarity with customer service software and CRM systems is beneficial., • Able to work independently and collaboratively within a team-oriented environment., • A willingness to relocate to Sofia, Bulgaria, and embrace its rich culture and lifestyle., • Competitive Monthly Salary, • Relocation Package, • Fully Paid Training, • Health Insurance, • And Much More...

Our purpose 🌍 Inspiring and empowering our people to create a positive difference for themselves, our clients and the planet. Sustainable Energy First is an energy and sustainability consultancy, founded to solve energy management problems in very large, complex commercial estates. This remains the core of our business driven by a commitment to sustainability and the goal of reducing our clients’ carbon footprint. The Role in a Nutshell 🐿️ To grow, develop, and retain a profitable portfolio of mid-market customers through proactive, telephony-based account management. This role is responsible for driving revenue growth, enhancing customer satisfaction, and identifying new business opportunities through cross-selling and upselling. 👉 Manage a defined portfolio of mid-market customers, acting as their primary point of contact. 👉 Drive revenue growth by identifying and converting new business opportunities within existing and new accounts. 👉 Maintain accurate and timely records in the Salesforce system to support forecasting and pipeline visibility. 👉 Build strong, trust-based relationships through regular telephony-based engagement. 👉 Resolve customer queries, complaints, and issues efficiently and professionally. 👉 Prioritise customer engagement based on data insights and business value. 👉 Collaborate with internal teams (e.g. Operations, Sales Support) to ensure service excellence and data accuracy. 👉 Provide accurate sales forecasts on a daily and weekly basis. Sales goals: 👉 Achievement of monthly revenue targets as defined by the business. 👉 Contribution to a £5 million annual revenue target through effective pipeline management. 👉 High levels of customer satisfaction and retention. 👉 Accurate Salesforce data to support business planning and reporting. 👉 Increased customer lifetime value through strategic account development. Key ingredients for the role ✅ Proven experience in a sales or account management environment. ✅ Strong negotiation, influencing, and communication skills. ✅ Commercially minded with a proactive approach to identifying opportunities. ✅ Proficient in Microsoft Office and Salesforce systems. ✅ Strong analytical and problem-solving skills. ✅ Ability to manage large datasets and extract actionable insights. ✅ Knowledge of the UK energy market and supplier propositions is desirable. 💷 Salary: To be discussed at interview 🌴 Holidays: 25 days + bank holidays + 🥳 your birthday off, increasing to 30 days on length of service 🏠 Hybrid working (at least 2 days per week working from our Fulwood, Preston office) ⌛Flexible working - including the ability to bank up to to 5 extra days off per year ⛹🏽 Gym contribution 💰 Long service awards 🩺 Private Medical Insurance 🐣 Enhanced paternity/non-pregnant colleague and maternity/pregnant colleague leave 🏥 Simply Health scheme EV Scheme Inclusion and Belonging We believe that diversity is more than a commitment, it’s at the heart 🤎 of who we are. We aim to create an environment where everyone feels respected, valued, and empowered to bring their whole selves to work. We celebrate different perspectives, backgrounds, and experiences because we know they make us stronger, bolder and more imaginative, which link to our core values. By fostering a culture of belonging, we aim to provide a workplace where every voice is heard, and every individual can thrive. Our culture has been set up to bring the best out of our people. If we sound like the kind of business where you’re ready to take the next step, then we look forward to hearing from you!

Working model: Remote Hours: Full time, 37 hours per week (8:30am- 5:00pm) Contract type: Temporary (initial 3 months) DBS requirement: Basic We’re recruiting on behalf of a well-structured public sector organisation currently undergoing systems improvement and service transformation. They’re looking for a Business Systems Officer to join the team on an interim basis, supporting both digital projects and operational service delivery. This role will suit someone with strong Excel and administration skills who’s comfortable working with housing or business systems, data reporting, and service support. Key responsibilities: • Provide day-to-day technical and administrative support to the service team, • Assist with upgrades, replacements and ongoing maintenance of internal systems (e.g. NEC Housing or similar platforms), • Reconcile rent and housing benefit payments, including year-end processing, • Prepare and analyse service data for reports, KPIs and performance reviews, • Support the production of letters, notices, and formal documentation, • Respond to FOI requests and basic-level complaints, ensuring accurate records, • Contribute to resident engagement activities and training coordination, • Maintain up-to-date manual and electronic records and filing systems, • Share knowledge across the team and deputise for senior colleagues when required Experience and skills required: • Strong Microsoft Office skills, especially Excel, Word and Outlook, • Experience in administration or business systems support, • Comfortable working with data, reconciling payments, and producing reports, • Proactive and organised, with strong attention to detail, • Ideally experience in a housing, local authority, or public sector setting, • Familiarity with NEC Housing or similar housing management systems, • Awareness of records management and reporting standards If you're available at short notice and have the skills to step into a varied support role that blends technical admin with digital project input, we’d love to hear from you. Apply now or get in touch to discuss the role in more detail.

Mercier Consultancy MD is thrilled to offer a unique opportunity for Irish Speaking Professionals to join our dynamic team in Sofia, Bulgaria. This position includes a fully paid relocation package, making it an ideal chance to explore a new country while furthering your career. We are seeking enthusiastic individuals who are ready to provide outstanding customer service and embrace a new adventure. • Provide top-notch customer assistance in Irish, ensuring all queries are addressed promptly and effectively., • Resolve customer complaints and issues through effective communication and problem-solving skills., • Maintain accurate records of customer interactions in our CRM system., • Collaborate with fellow team members to enhance service delivery and customer satisfaction., • Stay up-to-date with product knowledge and updates to support customers efficiently., • Engage in training opportunities to continuously improve skills and service techniques., • Fluency in Irish (both spoken and written) is essential; knowledge of English is preferred., • Previous experience in customer service or a related field is an advantage., • Strong communication skills and a dedication to providing excellent customer support., • Ability to maintain composure in stressful situations and manage conflicts effectively., • Willingness to relocate and adapt to a new environment in Sofia, Bulgaria., • Positive attitude towards personal growth and learning in an international workplace., • Competitive Salary, • Monthly Performance Bonus, • Monthly Accommodation Allowance, • Fully Paid Relocation Package, • Fully Paid Training, • Private Gym, • And Much More....

Expressions of Interest Sought for Membership of the Board of Trócaire Northern Ireland (TNI) x3 This is an exciting opportunity to join the TNI Board as a Non-Executive Director. We are looking for 1) a Senior Business Leader in Northern Ireland; 2) an experienced Accountant/ Auditor and 3) someone with professional experience in the International Development or Global Justice sectors. Trócaire Board and Board Committee members are unpaid, voluntary positions. BACKGROUND Trócaire is an International Non-Governmental Organisation (INGO), established by the Irish Catholic Bishops conference in 1973. We work with local partners in the world’s most at-risk communities and with people in Ireland to tackle the underlying causes of poverty and injustice and respond to the crises they create. Together we bring about positive and lasting change for a just world. We work in partnership with local organisations and communities in over 15 countries, in Africa, Central America, the Middle East and Asia. We are rooted in social justice and our mandate includes global citizenship education, campaigning and achieving structural change through policy and advocacy work from Ireland. We raise funds from the Irish public and from institutional donors. Our current strategic plan and latest annual report are available on our website: _ Trócaire is a Company Limited by Guarantee and registered Charity, headquartered in the Republic of Ireland. The Company Members of Trócaire delegate responsibility for strategic leadership and oversight of the organisation to the Board of Directors. There is a subsidiary Board for Trócaire Northern Ireland. Both Boards are supported by five committees: Audit and Risk Committee (OHR), Ireland Committee, International Programmes Advisory Committee (IPAC), Organisation and Human Resources (OHR) Committee, and Nominations Committee. ABOUT THE BOARD OF TRÓCAIRE NORTHERN IRELAND Trócaire Northern Ireland (TNI) is a Company Ltd by Guarantee in Northern Ireland and registered as a Charity with the Charity Commission of Northern Ireland. Trócaire Northern Ireland is also a subsidiary of Trócaire, which is a Company Ltd by Guarantee and registered Charity, headquartered in the Republic of Ireland. The Board of Trócaire Northern Ireland is responsible for oversight of the implementation of strategy in Northern Ireland, in line with the organisational strategic plan. The TNI Board of Directors also advises the Board of Trócaire on matters related to Northern Ireland. The TNI Board meets approximately five times a year, including the AGM. Meetings are a combination of face-to-face, hybrid and online meetings and last approximately two hours. The Board of Trócaire Northern Ireland comprises up to six individuals and is chaired by a member of the (Group) Board of Trócaire. We are now seeking applications for three additional members to join the TNI Board for a term of three years, with the possibility of one term renewal. RESPONSIBILITIES Key areas of responsibility of the Trócaire Northern Ireland Board include the following: • Provide strategic direction as required, ensuring plans are aligned and integrated with the Ireland and Organisational Strategies, and monitoring performance., • Review the financial performance of Trócaire Northern Ireland with reference to the Trócaire Northern Ireland budget., • Ensure Trócaire (Northern Ireland) complies with all legal and regulatory requirements., • Ensure Trócaire’s (Northern Ireland’s) governance is of the highest possible standard., • Ensure adequate provision is made for safeguarding the assets of Trócaire in Northern Ireland., • Ensure Trócaire (Northern Ireland) has appropriate policies and systems in place to ensure compliance to legislation in Northern Ireland in relation to the preventing and reporting of abuse to children and vulnerable adults (that takes place in Northern Ireland) to the relevant authorities., • Ensure that systems are in place for effective safeguarding management, including timely reporting of safeguarding complaints to the Charity Commission Northern Ireland., • Ensure compliance to all statutory obligations of a Company Director and registered charity Director. SKILLS & EXPERTISE We are seeking to fill a current skills gap in the following three specific areas. Northern Ireland Business Leader x1 · Senior Management Team experience · Experience at Board level · Knowledge of Charity statutory requirements Qualified Accountant/ Auditor x1 · Professional Accountancy/ Auditor qualification · Experience in organisational Risk Management · Knowledge of Charity reporting requirements · This role will also be required to be a member of Trócaire’s Audit and Risk Committee International Development/Global Justice Professional x1 · Significant international development or humanitarian experience · A good understanding of the current international and UK/NI landscape for development and humanitarian work · A strong understanding of and commitment to global social justice In addition, candidates should meet the following expertise and skillset: · A working knowledge of Northern Irish charity and company law or compliance, or legal frameworks in similar jurisdictions and a willingness to learn more about Northern Irish charity law. · Strong strategic and analytical skills. · A strong understanding of and commitment to global social justice. EXPRESSION OF INTEREST PROCESS Expressions of interest are requested from individuals who are willing to contribute their knowledge and skills to the Board of Trócaire Northern Ireland. Candidates who wish to be considered should submit a short cover note, indicating the Board Director role of interest, and CV via Workable. If you have any questions about the role, please contact / Members are appointed on a voluntary basis. Candidates can be based in any location where there is scope for online meetings within reasonable time zone limits, bearing in mind that the anchor location is Northern Ireland. BOARD AND COMMITTEE DIVERSITY In line with our Board Diversity Policy and our localisation agenda, we particularly welcome applications from individuals whose background and/or ethnicity reflects the diversity of the communities that Trócaire serves. Candidates from the Global South are encouraged to put themselves forward. Any candidate offered a Board, TNI Board or Board Committee role with Trócaire will be expected to sign Trócaire’s Safeguarding Policy, Code of Conduct and Conflict of Interest Policy, and agree to conduct themselves in accordance with the provisions of these documents. All appointments will be subject to role specific due diligence and screening (e.g. restricted party screening, social media screening, and police clearance where possible). Closing date: 12th January 2026

📍Remote in the UK 🇬🇧 | 💰 £32,200 - £40,750 +_⭐Our Financial Crime Team Are you interested in leading a team in financial crime prevention? Our Financial Crime Customer Operations team is at the heart of how we protect Monzo and our customers from financial crime like fraud and money laundering. Our Financial Crime team is at the heart of how we at Monzo protect our bank and protect our customers. We’re looking for individuals with a blend of experience in preventing financial crime and team leadership to join our Financial Crime Operations team as an anti-money laundering Team Manager. Your team will consist of around 11 Senior Financial Crime Investigators, and could be focused on a number of different AML tasks - including transaction monitoring, writing suspicious activity reports, account closures and escalations. As a Team Manager, you'll be responsible for managing the personal and professional development of your team members, providing technical coaching on financial crime tasks, driving exceptional individual and collective performance, guiding individuals through hard times, and celebrating their successes. You’ll hold weekly meetings with your team members (both individually and together as a team) to ensure everyone is informed, engaged, and performing in their role. You’ll also be responsible for aggregating the feedback that your team provides in these meetings and feeding it into operational leadership to ensure we continue to improve on our processes and tooling. Team Managers are also heavily involved in our hiring processes, and regularly act as interviewers - so you’ll have the opportunity to help shape the team as it continues to grow. 🔑 You’ll play a key role by... • Managing the personal & professional development of approximately 11 Senior Financial Crime Investigators., • Fostering an empathetic, high-performance culture in the team., • Providing technical coaching, feedback, and advice relating to financial crime tasks., • Analysing and driving improvement in team performance, and reporting relevant insights., • Monitoring and maintaining service level adherence on the work completed by the team., • Aggregating feedback from the team, and ensuring it’s passed on to inform business change., • Communicating and embedding change within the team., • Contributing to a strong control environment by minimising breaches and risk events., • Reviewing complaints attributed to the team and identifying opportunities for improvement., • Conducting job interviews for financial crime investigators and contributing to hiring decisions., • Chairing employee relations cases and making decisions consistent with Monzo’s values. 🤩 We’d love to hear from you if… • You have at a solid foundation of financial crime/ AML/ fraud knowledge and have an understanding of current financial crime trends and typologies., • You have extensive experience providing coaching and feedback., • You're a clear and inspiring communicator, with excellent written and verbal English., • You're empathetic and have a supportive approach to people leadership., • You're great at prioritising problems and assessing risk in an operations environment., • You are passionate about working in a fast paced environment and comfortable with change. Preferred Experience and Qualifications • You have experience conducting investigations in an operational setting with subject matter expertise preferably in AML., • Recent experience with emerging financial crime trends and typologies., • Experience managing employee relations cases., • Experience taking individuals and teams from a position of underperformance to high performance., • Experience accurately interpreting and representing complex management information., • Holds, or is happy to work towards, the ICA International Advanced Certificate in Anti Money Laundering, or similar industry qualification., • Fluency in MacOS, Slack, and GSuite tools., • Strong verbal and written English communication. Not ticking every box? That’s totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo, we’re dedicated to creating a diverse and welcoming team. If you’re passionate about this role and keen to learn and grow with us, we encourage you to apply— even if you don’t have everything that's listed just yet. Drop us your application, we’d love to hear from you! 🙌 What’s in it for you 💰£32,200 - £40,750 ➕ benefits 🎂 We guarantee to approve time off on your birthday if it falls on a day you’re scheduled to work and it’s outside of your training period. 📍 This role is remote based in the UK 📚£1,000 learning budget each year to use on books, training courses and conferences 🏡We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup. ➕ Plus lots more!_. 🌈 The application journey has 3 key steps • Application questions, • Call with a Recruiter, • Leadership/Technical Interview We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo._ We will close this advert once we have enough applications so please apply as soon as possible 🚨 #LI-MY #LI-Remote

We are now recruiting for a Spanish & English speaking Sales Administrator to work for a global organisation, albeit working mainly remotely and the interview process being remote, you would need to get to a workspace in Farringdon, London, for the first day's induction/training and then 2 days a month following this. The role of this person in the orders team will be to effectively manage end user customer relationships from initial contact through to resolution stage. Responsible for handling consumer sales/products/service enquiries via phone and email, including support for online orders and managing web order returns. The role is a permanent position, paying up to £27,000 for the right person, it's a Monday to Friday position with working hours of 9am to 5pm and a 1-hour lunch break. Please note before applying that to be considered you must have some form of office-based sales admin, order processing or customer service experience; and must be able to get to the offices in Farringdon twice a month. Please do also make it clear on your CV and application which languages you can speak as we will only be able to consider those with Spanish and English language skills. Duties • Handle incoming customer enquiries via phone, email and other channels, providing excellent customer service at all times., • Place outbound calls to customers to advise and/or obtain information necessary to process orders and resolve issues., • Record all customer interactions ensuring that issues are resolved in a professional and timely manner., • Monitor and process web order returns., • Web order tracking., • Liaise and build relationships with Marketing, Technical Support, Finance, Operations and Sales to ensure effective resolution on all customer enquiries, • Work with Sales Admin to ensure accuracy with web order processing., • Interact and communicate with our supplier and vendor partners regarding customer activity/orders., • Monthly report showing support statistics from Zendesk and general update on Support for EMEA region., • Assist the Ecommerce Manager as required in carrying out ad-hoc tasks. Knowledge and Skills Requirements • Spanish and English language skills are a must-have., • Previous use of a CRM or Orders system would be useful., • Experience of a customer ticketing system would be a major advantage., • Excellent communication skills (both written and verbal) including a warm telephone manner., • Customer service experience is essential with a genuine interest in customer care., • Excellent organizational skills with ability to multi-task and extremely detail oriented., • Ability to resolve complaints and queries ensuring a high level of customer service., • Able to follow direction and complete tasks independently., • Proactive and highly motivated team player., • Proficient in all Microsoft Office Packages., • Ability to work to tight deadlines and be able to demonstrate excellent time management skills. We are looking to shortlist for this role immediately, please apply and call Bobby on 01442-600-100 for more info.

TECHNICAL CUSTOMER SUPPORT SPECIALIST Salary: £30,000 Location: Northwich - hybrid Contract: Permanent Hours: Mon-Fri (08:00-17:00) or (08:30-17:30) This role is perfect for someone who thrives on helping others and enjoys the challenge of providing expert technical advice across a diverse product range. You will be at the heart of customer interactions, supporting both clients and internal teams with your knowledge of the products. Job Spec: • Provide comprehensive technical support through telephone and ticketing systems, ensuring all queries are addressed promptly and accurately., • Deliver hotline and ticket-based assistance directly to customers, offering first-level qualification of complaints and processing goodwill requests up to specified limits., • Advise customers on technical and commercial matters via phone calls and live chat platforms, ensuring clear communication and effective solutions., • Support customers in selecting products, cross-referencing alternatives, especially during product releases or phase-outs, and identifying cross-selling opportunities., • Assist with service inquiries related to repairs, modifications, or replacement parts by providing detailed information and quotations for standard services., • Perform application tests as required, documenting results thoroughly to ensure transparency and knowledge sharing within the team., • Train new sales employees and trainees on technical aspects of products, fostering a culture of learning and collaboration across departments., • Document all customer contact data and activities accurately, • Initiate corrective actions when documentation errors are identified, contributing to continuous improvement in processes., • Feed the internal knowledge base with expert insights gained from daily interactions, supporting ongoing development for yourself and your colleagues. Person Spec: • A postgraduate with a qualification in Electrical Engineering is essential, • Experience or knowledge of Electrical Engineering experience, • Proficiency in using SAP or similar CRM systems Apply today by clicking on the link - take the first step towards joining a supportive team where your expertise truly matters. Keywords: customer support, technical expertise, electrical engineering, collaborative environment, problem-solving, training opportunities, flexible working opportunities, knowledge sharing Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates

Job Title: Customer Care Associate Location: Remote (with quarterly travel for team meetings) Brand: LRG Salary: Competitive Salary Package About Us: LRG are an award-winning national property company, who are going through exciting periods of growth and offer tailored training and development programmes at all levels. With over 300 branches across England and Wales we have a reputation for perfection and delivering an outstanding customer experience. Investment in people is built into our culture, and there are opportunities for driven individuals to achieve their career aspirations within the company. Job Summary and key responsibilities As a Customer Care Associate, you’ll play a key role in managing and resolving customer complaints, supporting branch teams, and maintaining the Group’s reputation for excellent service. Working closely with the Customer Care Manager, you’ll handle complex complaints, provide expert guidance, and ensure service standards are met consistently across the business. Key Responsibilities: Provide administrative and technical support to the Customer Care Manager and Director of Customer Support and Engagement Manage the Customer Care email inbox to allocate emails using the colour coding system Review complaints and where appropriate referring cases directly to a Regional Director for prompt response to prevent escalation Accurate recording of complaints received across the Group, issue acknowledgements, and ensure all LRG’s Service Level Agreements are met Promptly answer the Customer Care phone line in a professional and helpful manner Manage the outstanding complaints and chase internally to ensure LRG’s Service Level Agreements are met Hold video meetings with senior staff to offer guidance on Stage One complaints and escalate appropriately for Stage Two cases Assist the Customer Care Associates to support them in responding to Stage Two and Three complaints Investigate and collate data for Stage Two and Stage Three complaints Communicate directly with complainants to work towards swift and fair resolutions Draft high-quality written responses for Stage Two and Stage Three complaints Assist with managing communications with The Property Ombudsman (TPO) and oversee the administration of TPO complaints Support the monitoring and management of social media reviews and messages. Assist in the administration and management of _ to maintain the Group’s online presence. Maintain a thorough working knowledge of LRG’s systems, procedures, and business variations. Keep up to date with industry legislation and regulatory changes. What are we looking for: Extensive knowledge of the lettings industry, supported by significant hands-on experience. Exceptional attention to detail and clear, professional communication skills. Propertymark Level 3 qualification (or currently working towards it/willing to complete). Strong reporting skills, with the ability to extract and present data effectively in Excel. Excellent administrative and letter-writing abilities. Confident problem-solver, capable of managing legal and procedural queries from branch staff. Collaborative team player with a proactive approach. Proficient in Microsoft Office applications. What we can offer you: Proven track record for career growth and advancement within the company Market leading training and ongoing professional development Supportive and collaborative team environment Benefits: Competitive base salary and Commission structure Quarterly and yearly awards Salary sacrifice pension scheme Generous Holiday allowance, increasing by 1 day per year based on service up to an additional 5 days holiday per year LRG are an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team who shares our commitment to excellence in the Real Estate Industry. LRG does not engage the services of Recruitment agencies for the purpose of hiring. All job openings are managed directly by our Internal Recruitment team. We do not accept unsolicited CVs or candidate referral from Recruitment agencies, and any such submissions will not be considered.

🚀 We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as and bank accounts, we offer , , a and in the UK, with more exciting things to come beyond. Our UK customers can also , and _ with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives through Monzo ❤️ _ ✨ Remote in the UK 🇬🇧 | 💰 £32,200 - £40,750 + Stock Options +_⭐Our Financial Crime Team Are you interested in leading a team in financial crime prevention? Our Financial Crime Customer Operations team is at the heart of how we protect Monzo and our customers from financial crime like fraud and money laundering. Our Financial Crime team is at the heart of how we at Monzo protect our bank and protect our customers. We’re looking for individuals with a blend of experience in preventing financial crime and team leadership to join our Financial Crime Operations team as an anti-money laundering Team Manager. Your team will consist of around 11 Financial Crime Investigators, and could be focused on a number of different AML tasks - including transaction monitoring, writing suspicious activity reports, account closures and escalations. As a Team Manager, you'll be responsible for managing the personal and professional development of your team members, providing technical coaching on financial crime tasks, driving exceptional individual and collective performance, guiding individuals through hard times, and celebrating their successes. You’ll hold weekly meetings with your team members (both individually and together as a team) to ensure everyone is informed, engaged, and performing in their role. You’ll also be responsible for aggregating the feedback that your team provides in these meetings and feeding it into operational leadership to ensure we continue to improve on our processes and tooling. Team Managers are also heavily involved in our hiring processes, and regularly act as interviewers - so you’ll have the opportunity to help shape the team as it continues to grow. 🔑You’ll play a key role by... • Managing the personal & professional development of approximately 11 Financial Crime Investigators., • Fostering an empathetic, high-performance culture in the team., • Providing technical coaching, feedback, and advice relating to financial crime tasks., • Analysing and driving improvement in team performance, and reporting relevant insights., • Monitoring and maintaining service level adherence on the work completed by the team., • Aggregating feedback from the team, and ensuring it’s passed on to inform business change., • Communicating and embedding change within the team., • Contributing to a strong control environment by minimising breaches and risk events., • Reviewing complaints attributed to the team and identifying opportunities for improvement., • Conducting job interviews for financial crime investigators and contributing to hiring decisions., • Chairing employee relations cases and making decisions consistent with Monzo’s values. 🤩We’d love to hear from you if… • You have at least minimum entry level financial crime/ AML/ fraud knowledge and have an understanding of current financial crime trends and typologies., • You have experience providing coaching and feedback., • You're a clear and inspiring communicator, with excellent written and verbal English., • You're empathetic and have a supportive approach to people leadership., • You're great at prioritising problems and assessing risk in an operations environment., • You are passionate about working in a fast paced environment and comfortable with change. Preferred Experience and Qualifications • You have experience conducting investigations in an operational setting with subject matter expertise preferably in AML., • Recent experience with emerging financial crime trends and typologies., • Experience managing employee relations cases., • Experience taking individuals and teams from a position of underperformance to high performance., • Experience accurately interpreting and representing complex management information., • Holds, or is happy to work towards, the ICA International Advanced Certificate in Anti Money Laundering, or similar industry qualification., • Fluency in MacOS, Slack, and GSuite tools., • Strong verbal and written English communication. Not ticking every box? That’s totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo, we’re dedicated to creating a diverse and welcoming team. If you’re passionate about this role and keen to learn and grow with us, we encourage you to apply— even if you don’t have everything that's listed just yet. Drop us your application, we’d love to hear from you! 🙌 What’s in it for you 💰£32,200 - £40,750 ➕ share options. 🎂 We guarantee to approve time off on your birthday if it falls on a day you’re scheduled to work and it’s outside of your training period. 📍 This role is remote based in the UK 📚£1,000 learning budget each year to use on books, training courses and conferences 🏡We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup. ➕ Plus lots more!_. 🌈 The application journey has 3 key steps • Application questions, • Call with a Recruiter, • Leadership/Technical Interview We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo._ We will close this advert once we have enough applications so please apply as soon as possible 🚨 #LI-MY #LI-Remote Equal opportunities for everyone Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our , 2024 and 2024 _ We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊

Social Housing Complaints Officer.

Mercier Consultancy MD is currently seeking Dutch/Flemish Speaking Customer Support Representatives to join our team in Sofia. This exciting opportunity is ideal for individuals who are fluent in Dutch/Flemish and passionate about delivering exceptional customer service. You will be responsible for assisting our Dutch/Flemish-speaking clients with their inquiries, ensuring they receive timely and accurate support. • Provide excellent customer support to Dutch/Flemish-speaking customers through phone, email, and chat channels., • Handle product and service-related inquiries, providing clear and comprehensive information., • Resolve customer issues and complaints efficiently while maintaining a high level of customer satisfaction., • Maintain accurate records of all customer interactions and transactions., • Collaborate with internal teams to continuously improve the customer experience., • Stay informed about company products, services, and policies to assist customers effectively., • Fluent in Dutch/Flemish (both written and spoken); proficiency in English is a plus., • Previous experience in customer service or support roles is preferred., • Strong communication and interpersonal skills., • Ability to multitask and work efficiently in a fast-paced environment., • Familiarity with customer support software or CRM systems is advantageous., • Positive attitude with a strong willingness to learn and grow., • Excellent problem-solving skills and attention to detail., • Competitive Monthly Salary, • Relocation Package, • Fully Paid Training, • Health Insurance, • And Much More...

Mercier Consultancy MD is pleased to offer an exciting opportunity for a Danish Speaking Customer Support Representative, working remotely from Greece. This role is perfect for those who are passionate about providing excellent customer service and want the flexibility of working from one of the most beautiful locations in Europe. • Provide high-quality customer support to Danish-speaking clients via phone, email, and chat., • Address inquiries related to products, services, and policies promptly and professionally., • Resolve customer complaints and issues effectively to ensure a high level of customer satisfaction., • Document all customer interactions accurately in our CRM system to support ongoing improvements., • Collaborate with various departments to enhance customer service delivery and implement client solutions., • Stay updated on product knowledge and industry trends to provide informed and relevant assistance., • Fluency in Danish (both written and spoken) is essential; knowledge of English is beneficial., • Previous experience in customer service or support roles is preferred., • Strong communication skills with a focus on delivering exceptional customer experiences., • Excellent problem-solving abilities and a proactive approach to resolving issues., • Familiarity with customer service software and CRM systems is a plus., • Able to work independently in a remote environment while contributing to a collaborative team atmosphere., • A genuine interest in helping customers and enhancing their experience., • Competitive Monthly Salary, • 2 Extra Salaries Per Year, • Fully Paid Relocation Package, • Fully Paid Training, • Health Insurance, • And Much More...

Our mission is to help dental and veterinary clinics make recurring payments as simple as paying by card. We want to make memberships (Plans) and patient finance seamless by ‘combining’ workflows with cards and tapping existing patient data. There are two exciting trends affecting the primary care sector right now. • We believe all businesses are becoming internet businesses. Many clinics now actively ‘push’ online bookings and explore the benefits to handle phone calls with AI agents 24/7., • We believe all revenue is moving towards monthly payments. People pay for more and more ‘stuff’ with a subscription, from cars to music. Dentists and vets are well positioned to benefit due to the strong, recurring relationships with patients. Today, we support over 5,000 dental practices across the UK. 100 more join our platform every month. Tabeo is the dominant market leader for patient finance and seeks to be the same for plans in 3 years. This exciting new, agentic AI solution will complement our existing payment products. Tabeo is profitable. We seek to grow revenue by 50-60% per year and top £30 million per year in 2028. We believe in a remote first approach to work and equip teams with perks and tools so they can thrive. However, we all come together 2x per year for our amazing ‘Team Weeks’. We previously met in Dubai, Lisbon, London and Athens. Next is a surprise! About the role: As we are expanding rapidly and internationally, our ambition is to continue offering real-time support to all our customers. To help us in this ambitious mission, we are looking at reinforcing the Team by bringing on-board a caring, passionate and ambitious Customer Support Associate to join our Finance & Cards pod. This role ensures timely ticket resolution, excellent customer communication, and accurate processing of refunds and finance queries. It also requires strong technical troubleshooting, ownership of core processes, and effective escalation of complex issues or recurring product bugs. Responsibilities: Ticket Handling & SLAs • Handle simple loan-related queries (e.g., loan status, repayment schedules, payment dates)., • Triage refund requests accurately and escalate unclear or atypical cases., • Meet SLA expectations consistently for low-complexity finance tickets. Customer Satisfaction & Communication • Reassure patients about refund timelines, progress, and next steps., • Communicate with empathy in decline scenarios or when delivering difficult updates., • Escalate sensitive or regulatory complaints immediately., • Write clear and concise responses for straightforward finance queries. Product Knowledge & Tools • Understand the difference between Prime and Near-Prime financing flows., • Demonstrate basic knowledge of key finance terms (APR, repayment schedules, soft vs. hard searches)., • Navigate internal tools confidently and follow documented processes with minimal support. Process Ownership & Escalation • Track refund requests end-to-end and keep ticket notes clear and up to date., • Recognise when cases require FCA or compliance review and escalate promptly., • Document all refund actions accurately to support reconciliation., • Flag discrepancies when processes deviate from the documented flow., • 2+ years of prior experience in a customer support role, ideally at a fintech, • Experience with HubSpot or similar CRM/ticketing systems to manage cases efficiently and maintain accurate records., • Comfortable handling both outbound and inbound customer calls and queries, • Excellent communication and writing skills, • Ability to engage with customers in any situation, • Highly organised, meticulous and able to work on multiple projects simultaneously Competitive salary £2,000 per annual CPD package to be used at your discretion Full kit for home office Health insurance and life assurance (including dental and optical) for UK staff Company trips 24 days holiday annually, plus a day off on your birthday Extended parental leave Contributing pension scheme for UK staff We seek a fully remote candidate from the UK or anywhere GMT +/- 1.

Company OverviewEmbark on an enriching journey with PROCEPT BioRobotics, where our vision, mission, and values guide everything we do as a company. At PROCEPT, we put the patient first in everything we do and are committed to revolutionizing treatment for benign prostatic hyperplasia (BPH, otherwise known as prostate gland enlargement) through innovation in surgical robotics. As our company succeeds and grows, we improve the quality of life of patients, provide more effective treatment options for surgeons, uphold the trust of our shareholders. That starts with a commitment to our People with a focus on creating an evolving landscape for your career, brimming with transformative opportunities that provide continuous career growth opportunities. Reporting to the Sales Director, UK & Ireland, the Senior Account Manager, UK will be responsible for achieving sales revenue targets by developing, implementing and overseeing the execution of strategic plans with hospital targets, teaching institutions and key private groups in the assigned geography. The major responsibilities are to manage and direct the utilization of Aquablation Therapy within their installed base. This will include managing installations, training and utilization growth within their assigned region and the hiring, training, and development of Aquablation Clinical Sales Representatives and Associate level roles. • Meet or exceed quarterly sales quota for the defined area and target hospitals, • Work with the sales manager to develop a territory plan that outlines sales objectives tailored to the local market, • Manage and develop identified key opinion leaders within territory, • Provide quarterly updates on the territory and account performance, • Lead Aquablation Programme Reviews and follow Surgical Pathway for all Aquablation surgeons, • Lead local marketing activities and develop joint marketing plan with accounts to increase patient awareness, • Provide weekly/monthly forecasts for defined area, • Direct and support team members within the defined area to over achieve goals and quotas, • Support the internal development & training of associate and junior team members, • Effectively communicate Aquablation’s value proposition to customers, • Work with senior hospital staff and key surgeons in the development and execution of a plan to effectively integrate the Aquabeam system at new customer sites and ensuring ongoing commitment to the system, • Develop an Aquablation plan for each surgical team to support independent use of the technology, • Drive utilization of the Aquabeam System by collaborating with surgical teams to support usage of the technology, • Drive continuous expansion of the user base by working with key hospital staff and thought leaders to develop a qualified lead funnel. Regular activities consist of formal presentations, informal events, and get-togethers, • Effectively convert high potential leads and drive training activities, • Drive sales through new product introductions and solution selling, • Qualify, train, assess, and ultimately develop accounts to adopt the AquaBeam’s system as an integral part of their BPH practice with the goal of demonstrating high account adoption, • Partner with the Professional Education team to deliver outstanding clinical and training support to physicians so that physicians can quickly become clinically independent, • Build and maintain relationships with key customers and KOLs within region, • Partner closely with Sales Management and the Marketing team to identify and prioritize customers for higher-level corporate relationships, • Partner with the Customer Service team to meet and exceed customer expectations, • Ensure all required sales reporting forms are completed and submitted on time, • Maintain records in the PROCEPT CRM system on contacts and facilities, • Provide support in the resolution of product complaints and/or safety issues, • Proactively support organizational goals and objectives, policies and procedures, and FDA regulations including strict compliance with AquaBeam’s Customer Relationship and the Sunshine Act policies, • Maintain a professional and credible image with customers and teammates, • Establish and maintain credentials to enter and work in hospitals and other medical facilities as required by facility requirements, • Manage travel and expenses per approved budget, • Maintain trained status for, and comply with, all relevant aspects of the PROCEPT BioRobotics Quality Management System to ensure product and support regulatory compliance, • Understand and adhere to the PROCEPT BioRobotics Quality & EHS policies, • Bachelor’s degree from accredited reputable institution, • A minimum of 8 years of experience in medical sales within the Urology space or Operating Room, and 8 years of total sales experience, • Start-up company experience selling disruptive surgical technology, • Experience introducing market development programs to physician practices, • Strong local relationships within the healthcare community in specified geographic area, • Leadership skills as demonstrated through past professional performance, involvement in sports, professional clubs, or associations, • Ability to travel upwards to 75%Understanding PROCEPT's CultureAt PROCEPT, we believe every person matters. Every employee, every patient, every caregiver. Because we are here to create a revolution, and we believe in doing that by innovating everywhere with pathological optimism. We believe in being humble and highly engaged in the work we do, while also working together seamlessly for a common goal. At Procept, curiosity, ingenuity and conviction in the power technology will transform the lives of our patients and providers. And this doesn’t happen by accident. It starts with our live induction program that serves as an incubator for cross-functional team building, an immersion in Procept’s history, jam-packed interactive sessions with executive leadership and a crash-course in the mission and purpose of what we do. It continues with our one-of-a-kind management program designed to build the best managers in the industry, where our people managers across functions come together to exchange ideas and grow, as both managers and learners, in an environment that challenges, supports and broadens. We are fueled by the opportunity to give people their lives back. And we believe that it begins with YOU! At Procept, we push beyond just finding a work/life balance, we strive to find a work/life blend, a professional world that you are honored and impassioned to belong to, one that you can proudly share with your family, friends, and acquaintances. An opportunity at PROCEPT BioRobotics won’t just be about finding a job. It will be an opportunity for you to join a community devoted to making a difference in this world! BENEFITS OF WORKING AT PROCEPT! PROCEPT’s health and wellness benefits for employees are second to none in the industry. As an organization, one of our top priorities is to maintain the health and wellbeing of our employees and their families. We offer a comprehensive benefits package that includes full medical coverage, wellness programs, on-site gym, a 401(k) plan with employer match, short-term and long-term disability coverage, basic life insurance, wellbeing benefits, flexible or paid time off, paid parental leave, paid holidays, and many more! EQUAL EMPLOYMENT OPPORTUNITY STATEMENTPROCEPT BioRobotics is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind on the basis of race, color, national origin, religion, gender, gender identity, sexual orientation, disability, genetic information, pregnancy, age, or any other protected status set forth in federal, state, or local laws. This policy applies to all employment practices within our organization. PAY RANGE TRANSPARENCYProcept is committed to fair and equitable compensation practices. The pay range(s) for this role represents a base salary range for non-commissionable roles or on-target earnings for commissionable roles. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, relevant certifications and training, and specific work location. Based on the factors above, Procept utilizes the full width of the range. The total compensation package for this position may also include eligibility for annual performance bonus, equity, and the benefits listed above. WORK ENVIRONMENTWe’ll provide you training for, and ask you to maintain trained status for, and comply with, all relevant aspects of the PROCEPT BioRobotics Quality Management System to ensure product and support regulatory compliance. We would also ask you to understand and adhere to the PROCEPT BioRobotics Quality & EHS policies. PROCEPT BioRobotics – Applicant Privacy NoticeWhen you submit an application on this site, PROCEPT BioRobotics collects the personal information you provide. This may include your name, email address, phone number, résumé or CV, LinkedIn profile, and any optional demographic information you choose to share, such as gender or ethnicity. We use this information to review your application and assess your suitability for the role. To learn more about how we handle personal information, including your rights under applicable privacy regulations, please read our full Privacy Notice at: [_].We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

About The Role Are you a communication maestro with a zest for skincare and beauty? Do you thrive on delivering stellar customer service every time? If yes, you might just be the perfect fit for our dynamic Ambassador and Customer Experience team at Tropic Skincare! As a dedicated Customer Experience Specialist, you'll be the heartbeat of our Ambassador and customer interactions. This role is all about ensuring every conversation sparkles with friendliness and helpfulness, whether it's over the phone, through emails, or any other communication channel. You’ll be the go-to guru for advice on our 100% organic skincare products, assisting with returns, refunds, and ensuring every issue is resolved with a smile. Key Responsibilities • Resolve all Customer and Ambassador queries, including complaints, via chat, email, phone, and social media., • Be excited by the prospect of helping over 20,000 Tropic Ambassadors run their own beauty businesses, some of whom will start to feel like friends!, • Communicate courteously and provide customers with help and advice by telephone, email, and chat., • Collaborate with various departments to seek further product information to resolve queries., • Stay updated with any changes made to Tropic’s products., • Record relevant data and statistics into Excel spreadsheets., • Manage varied departmental administration, including completing spreadsheets and processing returns, refunds, and exchanges. What We're Looking For • A proven track record in customer support., • A natural people person with superb communication skills, capable of building lasting relationships., • A proactive problem solver, always ready to tackle new challenges and contribute fresh ideas., • Exceptional organisational skills, comfortable managing time-sensitive tasks., • Familiarity with Zendesk is a plus; however, a willingness to learn is essential., • Previous administrative experience and the ability to work to tight deadlines., • Passionate about being part of a team committed to sustainability and natural beauty. What We Offer • Location: Tropic HQ is a short walk from Beddington Lane Tram stop, with direct links to East Croydon and Wimbledon., • Hybrid Working: Enjoy a blend of office (3 days) and remote (2 days) working., • Hours: Full-time, 12-month FTC., • Shifts: Monday to Friday, 8am to 4pm and 11am to 7pm, with the occasional weekend shift., • Salary: Starting from £25,000 (depending on experience)., • Perks & Benefits: Generous annual leave, 24/7 well-being support, Discounted gym membership, Pension scheme, Exclusive skincare collection & 50% discount for family and friends, Annual product allowance, Free breakfast bar & well-being treats, Access to retailer discounts, Social events, On-site parking., • Start Date: Immediate About Tropic Susie, our Founder and CEO, started Tropic Skincare as a teenager, selling homemade body scrubs at Greenwich Market to help her mum pay the bills. She sold out on her first day, and the incredible response made her realise she had started something quite special. We still sell that iconic body scrub, and it sits alongside an extensive range of award-winning skincare and beauty products that have made us one of the UK’s fastest-growing beauty businesses. Our brand is certified vegan, cruelty-free and CarbonNeutral®, and our infinite purpose is to create a healthier, greener, more empowered world. And that’s where you come in! We’re looking for creative and ambitious people who share our vision and get excited about beauty that’s both innovative and sustainable. If you’re passionate about skincare and have a genuine desire to empower communities across the globe, you could be a great fit. Apply now if you’re ready to join a vibrant team who believes beauty knows no bounds! Tropic's Commitment to Equal Opportunities Our team is as diverse as it is talented because at Tropic, we go the extra mile to cultivate a culture of respect and belonging. We value every candidate, respect protected characteristics and never discriminate. We also provide reasonable accommodations for applicants with disabilities at every stage of the hiring process, so if this is something you need, please let our recruitment team know at the earliest opportunity! Ultimately, the most important thing for us is hiring the best person for the job, so we focus on skills, experience, and qualifications to ensure our process is fair and that our candidates always have a great experience with Tropic.

Mercier Consultancy MD is seeking Finnish Speaking Customer Support Representatives to join our team in Sofia. If you are fluent in Finnish and enjoy assisting customers with their inquiries, this could be the perfect opportunity for you. You will be responsible for delivering high-quality support to our Finnish-speaking clients, ensuring their satisfaction and fostering positive relationships. • Provide exceptional customer service to Finnish-speaking clients via phone, email, and chat., • Respond promptly and accurately to customer inquiries regarding products and services., • Efficiently handle and resolve customer concerns and complaints., • Maintain thorough records of customer interactions and transactions., • Collaborate with internal teams to enhance the overall customer experience., • Stay updated on product knowledge and company policies to assist customers effectively., • Fluency in Finnish (both written and spoken); English skills are a plus., • Previous experience in customer service is preferred but not mandatory., • Strong communication and interpersonal skills., • Ability to multitask and work efficiently in a fast-paced environment., • Familiarity with customer support software is advantageous., • Positive attitude with a willingness to learn and adapt., • Attention to detail and good problem-solving skills., • Competitive Monthly Salary, • Relocation Package, • Fully Paid Training, • Health Insurance, • And Much More...

Mercier Consultancy MD is thrilled to announce an exciting opportunity for a Dutch Speaking Customer Support Representative, complete with paid relocation to Sofia, Bulgaria. This role is essential in maintaining our high standards of customer service and providing outstanding support to our Dutch-speaking clientele. Join our diverse and dynamic team, and make a significant impact on customer satisfaction! • Offer exceptional customer support to Dutch-speaking clients via phone, email, and chat., • Respond to inquiries regarding products and services with accuracy and professionalism., • Efficiently resolve customer issues and complaints to ensure maximum satisfaction., • Document each customer interaction thoroughly for quality assurance., • Collaborate with internal teams to provide effective solutions and enhance service delivery., • Stay updated on our products, services, and industry trends to provide knowledgeable assistance., • Fluency in Dutch (both written and spoken) is essential; knowledge of English is a plus., • Proven experience in customer support or service roles is preferred., • Excellent communication skills with a focus on building positive customer relationships., • Strong problem-solving skills and a proactive approach to customer service., • Experience with CRM systems and customer support software is beneficial., • Ability to work both independently and collaboratively in a team setting., • Willingness to relocate to Sofia, Bulgaria, and embrace a new cultural environment., • Competitive Monthly Salary, • Fully Paid Relocation Package, • Fully Paid Training, • Health Insurance, • Welcome bonus, • Performance bonus, • And Much More...

Mercier Consultancy MD is thrilled to offer a position for a Dutch/Flemish Speaking Customer Support Representative, with the flexibility of working remotely from beautiful Greece. This exciting opportunity is perfect for individuals passionate about providing exceptional service while enjoying the Mediterranean lifestyle. • Provide top-notch customer support to Dutch/Flemish-speaking clients via various channels, including phone, email, and chat., • Address inquiries related to products, services, and company policies promptly and professionally., • Resolve customer complaints and issues efficiently to ensure high levels of satisfaction., • Document all customer interactions accurately in our CRM system to enable continuous improvement., • Work collaboratively with other departments to deliver comprehensive solutions to customer needs., • Stay updated on product knowledge and industry trends to enhance the quality of customer support provided., • Fluency in Dutch or Flemish (both written and spoken) is essential; proficiency in English is advantageous., • Experience in customer service or support roles is preferred., • Excellent communication skills with a friendly and professional demeanor., • Strong problem-solving capabilities and a proactive approach to handling customer inquiries., • Familiarity with customer service software and CRM systems is a plus., • Able to work independently while effectively contributing to a team-oriented environment., • A passion for helping others and a desire to create positive customer experiences., • Competitive Monthly Salary, • 2 Extra Salaries Per Year, • Fully Paid Relocation Package, • Fully Paid Training, • Health Insurance, • And Much More...

Mercier Consultancy MD is excited to announce openings for Swedish Speaking Customer Support Representatives in Sofia. This role is tailored for individuals fluent in Swedish who are enthusiastic about delivering excellent customer service. You will be responsible for assisting our Swedish-speaking clients, resolving their inquiries, and ensuring a positive experience with our products and services. • Provide outstanding customer support to Swedish-speaking clients through various channels, including phone, email, and chat., • Address inquiries regarding products and services and provide detailed, accurate information., • Efficiently resolve customer complaints and issues, maintaining a focus on customer satisfaction., • Document all interactions with customers accurately and maintain thorough records., • Collaborate with internal teams to improve service processes and enhance the customer experience., • Keep up-to-date with product knowledge and updates to better assist clients., • Fluency in Swedish (both written and spoken); knowledge of English is a plus., • Experience in customer service or a related field is preferred., • Strong communication and problem-solving skills., • Able to manage multiple tasks in a dynamic environment., • Familiarity with customer support software is beneficial., • Enthusiastic, proactive, and a fast learner., • Attention to detail and excellent organizational skills., • Competitive Monthly Salary, • Relocation Package, • Fully Paid Training, • Health Insurance, • And Much More...

Mercier Consultancy MD is pleased to announce an opportunity for a Polish Speaking Customer Support Representative, with the added benefit of paid relocation to Sofia, Bulgaria. This role is essential in delivering high-quality support to our esteemed Polish-speaking clients. As a part of our dedicated team, you will ensure the efficient handling of customer inquiries and foster positive relationships that enhance overall customer satisfaction. • Provide comprehensive customer support to Polish-speaking clients via various channels including telephone, email, and chat., • Respond accurately to inquiries regarding products, services, and company policies in a timely manner., • Efficiently resolve customer issues and complaints, thus ensuring a high level of customer satisfaction., • Maintain meticulous records of customer interactions and resolutions in our CRM system., • Collaborate with different departments to facilitate effective solutions to client needs., • Keep abreast of the latest product knowledge, services, and industry trends to enhance the quality of customer support., • Fluency in Polish (both written and spoken) is mandatory; proficiency in English is advantageous., • Experience in customer service or support roles is highly preferred., • Strong communication and interpersonal skills, with a focus on customer relations., • Proficient problem-solving abilities with a proactive approach to addressing customer concerns., • Familiarity with customer service software and CRM systems is beneficial., • Capacity to work both independently and collaboratively within a dynamic team environment., • A willingness to relocate to Sofia, Bulgaria, and adapt to a new cultural landscape., • Competitive Monthly Salary, • Fully Paid Relocation Package, • High Monthly Performance Bonus, • Fully Paid Training, • Health Insurance, • And Much More...

Location Home based with frequent travel across our communities Hours 37.5 hours per week, Monday - Friday 09:00 - 17:30 Basis Permanent Salary Up to £35,000 + car allowance & enhanced benefits package About us We are Pegasus Homes Ltd, a vibrant, dynamic business who are proud to design, build, and create high-quality homes with a focus on independent later living for the over 60's. Our current portfolio has some 1100 homes across 44 communities and our developments are beautifully designed offering stunning community living. About our role This is an exciting, newly created role in which you will report to and support our Customer Wellbeing Manager, you will act as the vital link between high-level welfare strategy and localised site operations.Your core responsibilities will include… Resident Support & Case Management • Act as the first point of contact for individual support needs, managing the independent living inbox and responding to non-priority welfare concerns., • Build trusted relationships with residents and their families, providing clear communication and guidance on independent living transitions., • Mobilise across our portfolio to conduct hands-on welfare checks and provide direct support during sensitive periods. Safety & Compliance • Identify, escalate, and co-ordinate safeguarding concerns in partnership with relevant authorities., • Support complaints handling regarding independent living and care services (including Careline and emergency service interactions)., • Provide expert guidance and ‘on-the-day’ support to our Building Community Managers and onsite teams., • Be a point of escalation during the eligibility process and complete assessments where needed. Community Engagement • Champion our Community Engagement strategy including an innovative framework for social, physical, creative, and intellectual activities., • Provide support, training, and resources to onsite teams, assisting with event booking, marketing materials, and fostering a collaborative culture. About you The successful candidate will possess the emotional stamina to handle complex care needs, alongside the organisational skill to manage a diverse regional portfolio. A calm, level-headed approach and a genuine passion for enhancing the lives of older adults are essential. Qualifications & Essential Criteria • NVQ Level 3 or higher in Health and Social Care (Essential), • Formal training in Risk Assessment in Adult Care and Assessment & Eligibility is required., • A valid UK Driving Licence and a genuine willingness to travel across our national portfolio is essential for this field-based role Operational Experience • A proven track record in reactive case management, specifically handling sensitive, urgent, and multifaceted care needs., • Practical experience in identifying and managing safeguarding concerns in strict alignment with Local Authority requirements., • Demonstrable experience in managing complex complaints within a care or independent living environment, ensuring outcomes are both fair and empathetic., • Significant experience acting as the primary welfare link between residents, families, and internal operational teams., • Proven ability to conduct formal assessments and provide documented justification for outcomes., • A background in housing management, older people’s services, or supported housing is highly advantageous. Expertise & Knowledge • A deep understanding of the physiological and psychological challenges facing older adults., • Support complaints handling regarding independent living and care services (including Careline and emergency service interactions) to a satisfactory conclusion., • Sound knowledge of current safeguarding legislation and best practices in resident welfare., • Exceptional verbal and written skills, with the ability to communicate effectively with everyone from residents to senior leadership., • The ability to prioritise a diverse regional caseload, ensuring a rapid and effective localised response. Your attributes • The stamina to provide compassionate grief support and navigate high-stress family dynamics with ease., • A calm, level-headed presence when managing urgent welfare issues or sensitive complaints., • A genuine passion for enhancing the lives of older adults and championing the Pegasus brand values. Good to know • Due to the nature of wellbeing support, a flexible approach to working hours is essential to meet the needs of our residents and respond to urgent situations., • As our developments span the breadth of the country, from the North East to the South West, this position demands a high degree of mobility. You should be a confident long-distance driver who genuinely enjoys the variety of supporting different regions in person. Our benefits & rewards We offer fantastic benefits which look after your Financial, Mental and Physical Wellbeing as we believe it is important that we are able to support our employees across all three of these elements in order to ensure an effective work life balance. By joining us you'll enjoy a benefits package that includes: • Enhanced annual leave & holiday buying scheme, • Contributory pension scheme with additional employer contribution,, • Life Assurance, • Two paid volunteering days per annum, • Employee Assistance Programme, • Health Cash Plan & Virtual GP, • Discounted Gym Membership, • Company Discounts Portal, • Refer a friend scheme and access to internal opportunities Your recruitment journey Once you submit your application, our team will personally review your experience with a human touch. Depending on the role, we may invite you to complete a brief online assessment. From there, you’ll typically move into a one or two-stage interview process. Whether these meetings happen virtually or in person, we’ll always ensure you have the opportunity to visit our communities or offices to get a true feel for life at Pegasus Homes. Whatever the path looks like for your specific role, we promise to keep you updated every step of the way. We are committed to an inclusive workplace and invite applications from all backgrounds, regardless of protected characteristics. If you require any reasonable adjustments or additional support at any stage of your application, please let us know. Please note that in accordance with UK law, we can only consider applicants who currently have the right to work in the UK. If you have the skills & experience we are looking for we'd love to hear from you!

The role is remote for people based in the UK What is the job? We are looking for a hands-on, delivery-focused Business Change Specialist to help turn improvement ideas into real, operational change. This role is about making things happen - quickly - in a fast-growing, highly regulated health-tech environment. You will work across the business to implement projects big and small, with a strong focus on improving the end-to-end patient journey. From mapping processes and fixing friction points to embedding new ways of working, you’ll be on the ground driving change, not just designing it. You’ll partner closely with teams throughout the business and a Project Manager on larger initiatives, while owning and delivering your own portfolio of improvements. You will need to be comfortable with pace, ambiguity, and getting stuck in wherever the biggest impact sits. This is an ideal role for someone with strong Lean and customer-journey experience who is pragmatic, scrappy, and biased to action - someone who thrives in a start-up environment and takes real satisfaction from shipping improvements that stick and make life better for patients and teams alike. What will you be doing? Deliver improvement initiatives end-to-end, from problem definition through to implementation and measurable outcomes. Work across the business to lead and support hands-on implementation of changes, ensuring solutions are practical, adopted by teams, and embedded into day-to-day operations. Map, analyse, and improve end-to-end patient journeys, identifying sludge and friction, process defects, and root causes. Apply Lean Six Sigma tools to diagnose issues, design countermeasures, and drive rapid, iterative improvement. Own discrete projects and workstreams, while supporting the wider business on larger programmes as required. Translate insights into clear process documentation (process maps, SOPs, work instructions, controls). Facilitate workshops to align stakeholders on current state, future state, and implementation actions. Coordinate delivery across cross-functional teams, keeping momentum in a fast-paced, changing environment. Track and report on outcomes to ensure changes improve patient experience, efficiency, and quality. Identify risks, blockers, and dependencies early and escalate pragmatically, whilst remaining solution-oriented. Drive standardisation and right-first-time ways of working across operational teams. Use data, customer feedback, and complaints insights to prioritise and shape improvements. Support change adoption through training, communication, and ongoing feedback loops. Act as a versatile problem-solver, able to get stuck into any type of business improvement as priorities shift. Operate with an agile, “get things done” start-up mindset, adapting quickly and prioritising delivery over perfection. Define success measures of initiatives at the outset and use these to validate success/control once delivered. Ensure all changes are compliant with relevant clinical/pharmaceutical regulation and other internal governance requirements. What do you need? Proven experience implementing operational or customer journey improvements in a fast-paced highly-regulated environments. Demonstrable ability to move quickly from analysis to action and deliver tangible change. Solid stakeholder management and facilitation skills across cross-functional teams. Experience supporting project delivery or working within structured and semi-structured project environments. Willingness to travel to Winnersh to meet stakeholders from time to time What we offer: Competitive salary 25 days holiday (rising to 27 after one year and 30 after two years) + bank holidays 5% matched pension Cycle-to-work scheme Enhanced Maternity & Paternity Leave Opportunities for development and growth A dynamic and supportive work environment About Montu Montu UK is a leading digital health company specialising in cannabis-based medicines (CBPM). We are committed to transforming lives by improving access to safe, effective treatments and offering an exceptional standard of care. Our dynamic and supportive work environment is the perfect place for you to grow professionally while making a meaningful impact on patients’ lives.

Quality Assurance Manager Cambridge Days £40,000 *Additional Hours If Required* We are looking for a motivated Quality Assurance Manager to join a well-established food manufacturing business with over 100 years of heritage. Reporting directly to the Technical Manager, you will play a key role in maintaining and developing the site's Quality Management System while driving a strong food safety and quality culture across the business. This is an excellent opportunity for an experienced QA professional looking to take ownership of food safety, quality, compliance, and continuous improvement activities within a growing and supportive organisation. The company is committed to employee development and offers ongoing training and career progression opportunities. Role Description: Lead and develop the QA and Hygiene teams, promoting a positive food safety and quality culture Maintain and improve the Quality Management System in line with BRCGS and customer requirements Manage HACCP, GMP, pest control, hygiene, and product testing programmes Conduct internal audits and support external audits and customer visits Investigate non-conformances and customer complaints, implementing corrective and preventive actions Monitor KPIs and drive continuous improvement initiatives across the site Ensure product traceability systems are maintained and recall readiness is upheld Deliver compliance and food safety training acro...

Local authority in the Cambridgeshire area are looking for a building surveyor for an initial period of 6 months. Purpose of the role: To carry out stock condition, HHSRS (Housing Health & Safety Rating System) surveys and energy rating information using electronic hand-held surveying equipment, to the Council's property. To oversee and work with contractors carrying out programmed maintenance works for the Council. To assist in the management of the new build process in conjunction with the development team and housing management team, to successfully deliver the Council's development programme of new flats and houses. To monitor and record the quality of works on site and sign off completed works to ensure that all works are carried out within the parameters of the Health and Safety Regulations. To ensure accurate records are kept, and to keep the Principal Surveyor informed of the position. To survey and diagnose building defects and investigate complaints by tenants, and from other sources, to ensure an effective remedial repair is carried out. To prepare estimates and specifications for building work to Council property carry out the financial control and supervision of works carried out by contractors To deal with emergencies (e.g., fire, flood etc) and to liaise with the housing management team. To assist in the identification of new capital projects, prepare new scheme appraisals tha...

Quality Engineer (Manufacturing) £40,000 - £45,000 + 33 Days Holiday + 5% Pension + Days Based + Monday to Friday Sawston, Cambridgeshire Are you a Quality Engineer, or Technician looking to take a step up, who wants to work for a vital business that supply a medical product used by millions of people worldwide and have a genuine impact? Are you looking to work in a high-tech, state-of-the-art manufacturing facility for a business that can provide Audit training and enable your technical growth and career development? In this role you will be working in a close-knit team of 3 to improve quality functions across a busy production site. You will help improve the QMS across the business, assist with auditing to ISO 9001 and ISO 13485 standards, plus handle customer complaints and perform RCAs. Founded 40 years ago, this company are world leaders in the development and manufacture of specialist materials for use in the medical industry. Their products are distributed globally and used by millions, meaning they have a stable and profitable future. This role would suit a Quality Engineer looking for an engaging role offering plenty of job satisfaction, working within a progressive company offering meaningful work and further training to empower your technical development. The Role: • Working in a team of 3 to improve quality across a busy production si...

About the Role We are looking for a proactive and community-focused Community Enforcement Officer to join the Public Realm Enforcement Team. This is a varied and rewarding role where you will play a key part in maintaining the safety, cleanliness and quality of public spaces across the city. Working closely with residents, businesses, partner agencies and council departments, you will investigate complaints, enforce legislation, respond to environmental issues and help ensure public spaces remain welcoming and safe for everyone. Key Responsibilities Investigate and enforce environmental offences including littering, fly-tipping, waste management offences, illegal advertising and graffiti. Deal with abandoned, untaxed and nuisance vehicles. Undertake statutory duties relating to stray dogs, dog control and dog fouling enforcement. Enforce Public Spaces Protection Orders (PSPOs), byelaws and other legislation relating to streets and open spaces. Work with partner agencies to support coordinated responses relating to homelessness and unauthorised encampments. Act as a key point of contact between council departments regarding unauthorised encampments, carrying out welfare and needs assessments where required. Conduct patrols, investigations and evidence gathering activities. Prepare case files and support enforcement action in accordance with legislation and council policy. * Assist ...

The Opportunity: Carries out a range of complex scientific support tasks at customer facilities, requiring significant interpretation of technical/scientific protocols to support r QA Associate - Cambridge 12-months contract Are you passionate about quality, compliance, and building processes from the ground up? We are looking for a QA Associate to join our growing team and play a key role in establishing and maintaining our Quality Management System (QMS). This is a unique opportunity to support the setup of a brand-new laboratory environment, where you will contribute to the validation and development of diagnostic assay tests, while ensuring robust quality practices are embedded from day one. Key Responsibilities As a QA Associate, you will: • Review, evaluate, and approve document changes in line with established procedures, • Manage documentation within the electronic Quality Management System (eQMS), ensuring accuracy and compliance, • Support training coordination and assignment for employees, • Partner closely with Operations and Scientific teams to ensure work is performed in accordance with quality standards, • Confidently explain and defend QA processes and documentation to scientists and cross-functional teams, • Process complaints and nonconformances, ensuring accurate and compliant record keeping

A place to create moments that matter Salary: £15,439 per annum (FTE £30,878 per annum, £16.97 per hour) Location: Hybrid, Peterborough (fully onsite during training) Contract: 9‑month fixed term, part‑time (17.5 hours per week) Hours: 4–4.5 hours per day across 4 days (must include Monday), between 8am and 6pm, Monday–Friday Thousands of families rely on our client for a safe, affordable home. As the housing crisis deepens, the work they do has never been more important. They believe everyone deserves a place to call home, and that belief drives everything they do. Together, they champion their customers, support them and drive positive change. For a career that makes a meaningful impact, this is the place to be. About the role Our client is looking for a customer‑focused, curious and resilient Complaints Resolution Partner to join their busy team. You'll support customers when things haven't gone as expected and help turn difficult moments into positive outcomes. You'll investigate issues thoroughly, working with contractors and internal teams to understand what happened. Your clear, well‑written responses will reflect empathy, accuracy and professionalism. Working in a fast‑paced environment, you'll manage multiple ...

Job Type: Full time We have a new opportunity for a Sales Consultant to join our team within Vistry Northern Home Counties, at our Overstone, Northamptonshire. As our Sales Consultant, you will carry out all aspects of the day to day running of the sales hub/development in accordance with the customer journey, taking ownership for the sales process with customers, maintaining necessary records and documentation during all stages of the sales progress across a number of sites and house ranges within the sales hub/development and delivering successful continual sales at all sites within the sales hub/development. In addition to a competitive basic salary, this role offers excellent earning potential through an uncapped commission structure, with on-target earnings of up to 66,000 per annum, giving you the opportunity to be rewarded for your performance and success. We value in-person collaboration and team culture, but were also committed to supporting flexible working where possible. We encourage you to raise any specific requirements during the interview process so we can explore how this could be accommodated. • Competitive basic salary and annual bonus, • Salary sacrifice car scheme available to all employees, • Mileage allowance, • Up to 33 days annual leave plus bank holidays increasing to up to 39 days with service, • 2 Volunteering days per annum, • Private medical insurance, with employee paid cover, • Enhanced maternity, paternity and adoption leave, • Competitive pension scheme through salary sacrifice, • Life assurance at 4 x your annual salary, • Share save and share incentive schemes, • Employee rewards portal with many more benefits, • Behave in line with our company values Integrity, Caring and Quality, • Experience of working in New Homes Sales, • Experience in generating leads and sales through telephone-based business development., • Proven track record of successfully completing the sales process with customers, • Proven ability to work under pressure and meet sales targets, • Excellent IT skills with demonstrable knowledge of Microsoft Office tools, • Strong negotiation and sales skills, • Excellent administration and organisational skills, • Good planning and organisational skills, • Excellent communication skills, • Patience and ability to remain calm under pressure, • A friendly, trustworthy, and professional attitude, • Comfortable using multi-channel forms of communication, • Ability to handle complaints and difficult situations, • An interest in property and the housing market, • Full driving licence and access to a suitable vehicle, • Willing to travel to all sales sites within the division, including regional offices, • Implement Vistrys continuous drive to deliver excellent customer service by advocating the customer journey and consistently exceeding customer expectations., • Assist with internal or external audit as required in line with Vistry Values of ICQ., • Use Vistry systems to perform and execute your role requirement to drive excellence and ensure clarity of information records for business needs and demands., • Proactively seek out prospective sales and follow up all enquiries with telephone communication and marketing literature to optimise the business opportunity for sales on your designated development(s)., • Manage and implement new innovation in fulfilling the business targets on new home sales and negotiate with customers to ensure the best sales outcome., • Awareness of local market and economic conditions., • Travel to all designated developments to undertake pre booked customer appointments., • Maintain detailed knowledge of all relevant Vistry house types, build progress and availability within the designated developments, to ensure each customer is given every opportunity to purchase a new home., • Maintain detailed knowledge of all relevant purchase assistance schemes, alternative sites and house types, to ensure every customer is offered a bespoke choice of purchase options., • Proactively sell customer extras and manage implementation across all reservations to drive additional profit for the Company., • Respond to all cancellations making every effort to save and if necessary, re negotiate the reservation, identifying the reason for cancellation and offer any suitable alternatives on other Vistry developments., • Work with the Site teams to understand the build progress to provide customer information as required., • Work alongside colleagues within the designated developments to ensure all aspects of the sales process is communicated to the team, customer and relevant stakeholders., • Maintain the sales arena including show homes on the development in line with brand and company standards. We build more than homes, were making Vistry. Being a responsible developer and award-winning employer means we live each day through our ethos - doing the right thing. Our behaviours reflect this, as well as our values of integrity, caring and quality. Shaping all we do; they empower us to develop sustainable communities across affordable and private housing. We work in a partnership-led way, and youll recognise our renowned brands Bovis Homes, Linden Homes and Countryside Homes. Together with Vistry Works, our manufacturing operation, and the functional support of Vistry Services, were a proud UK Green Building Council member, UK top five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating, and winner of many awards including Top Employer, Global Top Inspiring Workplaces, and Best for Talent Attraction and Outreach. Join us in making Vistry. #LI-KM1

Key Requirements: Unloading trailers and sorting parcels for delivery routes Keeping the warehouse clean and organised Supporting drivers and monitoring deliveries using internal systems Handling customer queries and complaints Updating spreadsheets and checking delivery information Assisting with

Divisional Manager - Social Housing Repairs and Maintenance Up to £85k plus package Permanent Based in Huntingdon Our client is an innovative and award winning Social Housing Repairs & Maintenance Contractor who are looking for a Divisional Manager to join their team based in Huntingdon. The key function of this role is to lead and manage the team of Supervisors and trades delivering the repairs and voids service, ensuring a high quality, customer focused and commercially driven service is delivered across the division. Key Responsibilities Additional duties include: • To lead and ensure the efficient management of the reactive repairs and maintenance service across our client's property portfolio, ensuring properties meet the required housing and quality standards whilst maximising resident satisfaction and contributing to overall business performance and financial strength., • To ensure all activities undertaken meet the client's business objectives, turnaround times, key performance indicators and quality standards. Develop and maintain procedures for responding quickly and effectively to complaints and enquiries from residents and customers., • To maintain effective relationships with key stakeholders, clients, contractors and residents, whilst promoting and championing our client's values and standards at all times. Manage escalated complaints including disrepair cases and Environmental Health Notices., • To effectively manage divisional budgets and authorise expenditure within agreed limits, ensuring maximum cost effectiveness and strong financial performance., • To ensure compliance across repairs and void operations in respect of governance, statutory and regulatory requirements, including health and safety legislation., • To provide leadership, direction and performance management to operational teams, driving continuous improvement, service excellence and commercial success across the division. Please apply online or call Mia on 07538 237552. JBRP1_UKTJ

Job Title: Quality Assurance Manager Location: Fulbourn, Cambridgeshire, CB21 5ET Salary: Competitive Job Type: Full time, Permanent Working Hours: 9am - 5.30pm (Mon-Fri) About the Company: S&B Herba Foods Ltd source and import rice and grains (and other raw materials) from across the globe to produce a wide range of ingredients to the specification of UK manufacturers and wholesalers. Our core purpose is to 'Feed the nation and be a place where everyone can reach their full potential'. Last year, we were awarded the Investors In People standard and are embarking on a new era to attain Silver with our ultimate goal Platinum. In order to do this, we need people that are willing to drive our Goals and Ambitions and continually improve and develop themselves as individuals, with our full support. We are looking to build on our Team of great people by employing individuals that are aligned to our Company Values of; Hungry (driven and ambitious); Can Do attitude (resilient, solution focused); Proactive (forward thinking, strategic) and We Before I (caring for their colleagues/team; collaborative). We have been trading for over 100 years and have a great heritage. Come and join us - it's a great place to work! About The Role: The Quality Assurance Manager is responsible for maintaining an effective Quality Management System and coordinating all elements related to food safety, quality, legality and authenticity for the site. You will be reporting into the Technical Manager. Responsibilities: Promote and embrace company culture and values, rules and processes across the team. Promote a positive Food Safety and Quality Culture and ensure the activities related are completed as per schedule. To maintain an effective Quality Management System for the company to ensure that the requirements of the BRCGS and any other applicable standards are met. Lead the QA team and Hygiene team and support with the development and coaching to ensure they foster culture of food safety and quality. Ensure all activities related to pest control and hygiene are completed and schedules are followed accordingly and any non-conformance is properly managed and closed in a timely manner. Ensure Company HACCP Plans are up to date, relevant and implemented effectively. Ensure GMP procedures, as according to company policies, are being always adhered to. Ensure the raw material and finished product testing programme is maintained and performed as according to the schedule, for microbiological, mycotoxins, heavy metals and trace elements through off site testing. Promote the awareness of customers' requirements throughout the organisation. Ensure direct reports' activities in relation to food safety, quality, legality and integrity are carried out according to procedures in place. Conduct internal audits when required. Monitor KPIs and always ensure team compliance. In conjunction with the team, investigate non-conformances and complaints received from customers, determine root cause and implement corrective and preventive actions as appropriate to close in a timely manner. Ensure a good understanding of the Traceability System of all products to ensure the relevant information is available in the event of a Product Recall. Conduct compliance training. Support implementing and maintaining S&B Herba own production specifications and making sure specifications are met upon delivery as per requirement, in collaboration with the wider technical team. Supporting Technical Manager and other members of the team with management of all technical aspects within S&B Herba. Liaising with wider team to drive change and improve ways of working. Any other tasks necessary to ensure that the quality management system is not compromised. About you: Work Experience: At least 3-year experience in Quality positions with team leader experience. Internal audit experience Good working knowledge of pest control Desired experience with BRCGS and managing teams. Desired experience in milling Education: Relevant degree or equivalent working experience HACCP level 3 minimum Food Safety level 3 desirable Full driving licence Technical Skills: Meticulous attention to detail Organisation/prioritisation skills People management skills Report generation and data interpretation Proficient literacy and verbal communication skills Proficient numeracy skills PC and MS Office literate Professional Attitude: Meeting company values on a daily basis Successful team player Proactive Working on own initiative Methodical and organised Flexibility to meet audit schedules and agendas and to attend possible issues within factory. Be able to effectively prioritise a demanding workload. Benefits: 25 days per annum + Banks Holidays Pension & Life Assurance Training provided Free on-site parking Please click the APPLY button and to submit your CV and Cover Letter. Candidates with experience of: Quality Manager, Quality Assurance Manager, Quality Assurance, Manufacturing QA Manager, Quality Assurance Supervisor, QA Supervisor, Operational Improvement Manager may also be considered for this role. TPBN1_UKTJ

Sales Executive Basic £24k, OTE £55k Peterborough Monday to Friday 8.30 - 6pm, Saturday 9.00 - 5pm, Sunday 10 - 4pm. 1day off in the week and every other Sunday Permanent/Full Time Our client, based in the Peterborough area is on the lookout for an experienced Automotive Sales Executive to join their growing team. They are looking for a candidate who is not only brilliant with people but great at building up relationships. This is a fantastic opportunity to join a successful sales team and become part of a growing business! Apply with us today! Duties & Responsibilities: • Achieving agreed sales targets for new and or used vehicles., • Building trust, communicating effectively and exceeding customers expectations, leading to loyalty and referrals., • Maintain and accurately record all customer contact details., • Handling all customer queries and complaints and ensuring they are resolved to achieve customer and company requirements., • Responding to queries from new and existing customers relating to vehicle sales., • Developing and maintaining a specialist knowledge of manufacturer vehicles. Your Background & Skill: • Proven experience as a Sales Executive within the motor trade for at least 1 year., • Ability to follow a sales process to achieve targets., • Strong communication and interpersonal skills., • Excellent selling and negotiating skills., • Full UK Driving Licence. For further details on this Car Sales Executive role and other jobs in the motor trade, please submit your CV to Stacey Hunt of ACS Recruitment Consultancy. JBRP1_UKTJ

Insurance Customer ServiceLocation : PeterboroughSalary : £25500 Essential : Must have insurance experience to apply We are seeking a highly organised and professional Customer Service Administrator to join our clients team. This role involves providing exceptional customer support, managing administrative tasks, and ensuring smooth communication between clients and internal departments. The successful candidate will utilise their strong organisational skills and IT proficiency to contribute to the efficient operation of our customer service functions. Responsibilities Handle customer enquiries via phone, email, and other communication channels with professionalism and courtesy, including provision of guidance relating to the customer treatment pathwayMaintain accurate records of customer interactions using CRM software and other relevant systemsReviewing notes and reports of ongoing claims and liaison with the Claims TeamCoordinate with internal teams to ensure timely resolution of customer issues and follow-up actionsExecute the Scanning function to transition the business from manual to electronic recordsProvide guidance to clients regarding claims procedures and policy coverageEnsure compliance with organisational policies, procedures, and regulatory requirementsManaging your own workflow in a timely mannerTake required actions to resolve potential and existing complaints, discussing any complaints or claims that may become contentious with the Customer Service ManagerUndertake Financial Conduct Authority (FCA) Training as required and keep yourself up to date with any relevant regulation changes Experience Proven experience in a telephone-based insurance customer service role is essentialStrong computer literacy, including proficiency in Microsoft Office Suite (Word, Excel, Outlook)Ability to manage time efficiently whilst handling multiple responsibilities simultaneously JBRP1_UKTJ

Role: Project Manager Location: RAF Alconbury (On-Site) Contract: Permanent, Full Time Salary: Up to £50,000 per annum An exciting opportunity has arisen for an experienced Project Manager to lead the successful delivery of construction, maintenance, and infrastructure projects within a secure and operational environment. This role is responsible for managing projects from inception through to completion, ensuring they are delivered safely, efficiently, on time, and within budget. The successful candidate will work closely with clients, stakeholders, supply chain partners, and operational teams to deliver high-quality outcomes while maintaining compliance with all relevant statutory, regulatory, health, safety, and environmental requirements. Key Responsibilities • Lead the delivery of projects from initiation through to completion., • Ensure all works are delivered safely, efficiently, and to the highest quality standards., • Manage project costs, budgets, programmes, and commercial performance., • Review and approve Risk Assessments and Method Statements (RAMS)., • Ensure compliance with all relevant legislation, regulations, and safe systems of work., • Coordinate and manage subcontractors and supply chain partners., • Monitor project performance against agreed KPIs, milestones, and objectives., • Develop and maintain strong working relationships with clients, stakeholders, and site teams., • Agree project scope, priorities, and delivery programmes with key stakeholders., • Manage project documentation and records through CAFM and project management systems., • Support stakeholders in identifying practical and cost-effective solutions to operational requirements., • Contribute to sustainability initiatives and carbon reduction objectives where appropriate., • Investigate and resolve project issues, concerns, and customer complaints promptly and professionally., • Identify, manage, and mitigate project and contract risks., • Ensure projects are delivered in line with agreed budgets, programmes, and contractual commitments.About You You will be an experienced Project Manager with a proven track record of successfully delivering construction, engineering, maintenance, or facilities management projects. You will be comfortable leading teams, managing multiple stakeholders, and taking ownership of projects throughout their lifecycle. Essential Requirements • HNC/HND qualification in Building Services, Civil Engineering, Mechanical Engineering, Electrical Engineering, Construction Management, or a related discipline., • Management-level Health & Safety qualification (such as SMSTS or equivalent)., • Demonstrable experience managing projects and operational teams., • Experience managing project budgets, costs, and commercial performance., • Strong understanding of safe systems of work and risk management processes., • Excellent project planning, organisation, and resource management skills., • Strong communication and stakeholder management abilities., • Ability to make informed decisions and resolve challenges in a fast-paced environment., • High level of IT literacy, including Microsoft Excel, Word, Teams, SharePoint, and CAFM systems.Desirable Qualifications & Experience, • Membership of a recognised professional body such as APM, RICS, CIOB, or equivalent., • Asbestos Responsible Person training., • Legionella Responsible Person training., • Authorised Person (AP) qualifications., • Experience working within regulated, secure, defence, government, or critical infrastructure environments., • Familiarity with CAFM and asset management systems.Personal AttributesThe successful candidate will demonstrate:, • Strong leadership and team management skills., • Excellent organisational and planning abilities., • A proactive and solution-focused approach., • Sound judgement and decision-making capabilities., • Adaptability and resilience in a changing environment., • A commitment to continuous improvement., • High levels of professionalism, accountability, and integrity., • A strong focus on safety, quality, and customer service.Benefits, • Salary up to £50,000 per annum, • Company Car or Car Allowance, • 25 Days Annual Leave plus Bank Holidays, • Single Private Medical Cover, • 6% Employer-Matched Pension Contribution, • Ongoing Training and Professional Development, • Career Progression Opportunities, • Support for Professional Memberships and Qualifications, • Flexible Working Opportunities (where operationally appropriate) JBRP1_UKTJ

Position Title: Quality Operations Lead Position Type: Regular - Full-Time Requisition ID: 43087 There's nothing beige about McCain... Except our potatoes - and we're extremely passionate about them. When you join McCain, you'll be joining the biggest player in the frozen potato game, bringing people together around the nation for over 60 years by sharing simple, delicious planet friendly food. We've partnered with thousands of the country's supermarkets, pubs, restaurants, hospitals, and schools to change the way people see the humble spud. It's all about elevation and creating something better. So, come and make your career at McCain Foods. ABOUT THE JOB Working as part of an integrated Technical team, the Quality Operations Lead will focus on building and promoting a Food Safety culture at all levels on site. You will be responsible for safety, quality and legality of products manufactured on shift to agreed quality specifications and standards and delivery of agreed departmental plans as determined by the Quality Assurance Manager. Responsibilities and Accountabilities: Ensuring a high standard of compliance in relation to food/feed safety and that all quality activities onsite comply with all company, industry (eg; BRC), and retailer codes of practice. Non-conformances are recognised and documented evidence is collected to mitigate the risk to food safety and quality. Leading your team of QC & QA and allocating work to ensure a structured, systematic approach to all aspects of quality, hygiene, and GMP. Assisting with the completion of Internal Audits and inspections. To investigate customer complaints, identifying root cause and communicating corrective action required to key stake holders. Driving improvements in the standards of product quality and safety. Manage weight legislation on shift and action any issues to prevent reoccurrence Working closely with cross-functional departments ensuring compliance to relevant SOPs and GMP standards Deviation reports, Change Controls, CAPAs and SOPs and support continuous improvement projects Responsible for stock management on shift. To identify Food Safety risks i.e. foreign body, chemical or microbiological risks and to either take the appropriate corrective/preventative action or ensure it is reported accurately to the business. To understand and implement the Allergen awareness, procedures and controls. To verify that finished products are assessed on QA taste panel and meet agreed specification. Notify contractor and follow up any onsite Pest Control issues. Conducting traceability exercises (present information to the auditor) to internal and external auditors. Deputising for the Quality Manager where required WHAT WE'RE LOOKING FOR... You will have the ability to work autonomously and use initiative, whilst being part of a team. You will also have previous experience of working in an environment whereby you have needed to fulfil key performance indicators, working under pressure and to tight deadlines. You'll also have... Knowledge of Quality & Technical systems Influencing skills Qualification in HACCP & Food Safety Able to communicate effectively at all levels Demonstrable problem-solving ability How to interpret procedures WHAT'S IN IT FOR YOU? Although we do encourage you to taste the goods, you'll be pleased to know we don't pay you in chips. For working hard, you'll also get a great salary and some pretty good benefits including: An excellent pension where we will pay double what you do, up to a maximum of 12% of your pay Flexible holidays - where you can buy & sell up to 5 days holiday per year Private medical insurance scheme Optional health cash plan Cycle to work scheme 'Chips In' Volunteering Day Off - to make a positive impact to the competitiveness, resilience, and long-term development of McCain communities across the globe And of course, being part of a Global business there are great opportunities to shine/thrive should you wish to relocate in the future. We have an ambitious 5 year growth plan that presents development & progression opportunities for those who seek it out. WHERE YOU'LL WORK... You'll be based at our Whittlesey plant in Peterborough. If you've spotted our three wind turbines, then you'll know where we are! With about 350 employees on site, we're one of our largest plants across the GB business. Our Whittlesey plant is where we make our famous French Fries as well as our chilled products, such as our Shake Shake Fries. WHAT HOURS WILL I WORK? Our shifts are typically 12-hours, working 2 days on (7am-7pm), 1 day off, 2 nights on (7pm-7am), 3 days off. McCain Foods is an equal opportunity employer. As a global family-owned company, we strive to be the employer of choice in the diverse communities around the world in which we live and work. We recognize that inclusion drives our creativity, resilience, and success and makes our business stronger. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, veteran status, disability, or any other protected characteristic under applicable law. McCain is an accessible employer. If you require an accommodation throughout the recruitment process (including alternate formats of materials or accessible meeting rooms), please let us know and we will work with you to find appropriate solutions. Your privacy is important to us. By submitting personal data or information to us, you agree this will be handled in accordance with McCain's Global Privacy Policy and Global Employee Privacy Policy, as applicable. McCain leverages AI in the hiring process, though all final decisions are made by humans. You can understand our approach to AI and how your personal information is being handled here. Job Family: Quality & Food Safety Division: GB Manufacturing & Supply Chain Department: TSA C shift Location(s): GB - United Kingdom : England : Whittlesey Company: McCain Foods (G.B.) Ltd TPBN1_UKTJ

We are looking for an experienced and confident Senior Litigation Lawyer to join our Legal Practice, a shared legal service supporting Cambridge City Council, Huntingdonshire District Council, and South Cambridgeshire District Council . This is a senior position offering the opportunity to take a lead role on complex matters, influence key decisions, and provide strategic legal advice across a diverse range of litigation work including housing, prosecution, and licensing . Key Responsibilities In this role, you will: • Provide high-quality, practical, and strategic legal advice to Councillors, senior officers, including Chief Executives, Directors, and Heads of Service, • Draft a wide range of legal documents , including complex matters requiring original legal analysis, • Advise at committee meetings , including those attended by members of the public and the press, • Act as lead legal adviser on major projects and cross-service initiatives, • Lead the Councils’ response to complex complaints , including legal and procedural issues, • Play a key role in dispute resolution , including alternative dispute resolution, court proceedings, and public inquiries, • Represent the Partnership at courts and tribunals across both civil and criminal matters Service Delivery & Performance You will ensure outstanding service delivery by: • Meeting quality standards and performance targets, • Delivering efficient, cost-effective, and customer-focused legal services, • Maintaining accurate time recording and supporting income generation targets Leadership & Team Contribution As a senior member of the team, you will: • Supervise, mentor, and support junior colleagues, • Design and deliver training on legal topics and procedures across the Partnership, • Contribute actively to team meetings, service improvements, and legal initiatives, • Support the development of precedents, policies, and procedures, • Deputise for the Principal Lawyer when required Specialist Litigation Focus Your caseload will predominantly cover: • Housing litigation, • Prosecution work, • Licensing matters This includes advising on legal and policy issues, drafting key documentation, supporting committees, and representing the Councils in court and tribunal proceedings . About You • A qualified Solicitor, Barrister, or equivalent with substantial litigation experience, • Experienced in handling complex cases and advising senior stakeholders, • A confident advocate , able to represent clients in court and hearings, • Skilled in mentoring and supervising legal staff, • Organised, proactive, and committed to delivering high-quality public sector legal services Why Join Us? • Work on complex, high-profile legal matters that impact local communities, • Be part of a collaborative and forward-thinking legal service, • Opportunities for leadership, development, and career progression, • Flexible and hybrid working arrangements If you're a senior legal professional looking to take the next step in a collaborative public sector environment, we would love to hear from you. As well as being part of a supportive team delivering meaningful work that directly impacts our communities, we offer a supportive and rewarding working environment along with a _, Including: • Excellent learning and development opportunities supported via a range of sources and methods and, where applicable, recognised through _, • Access to the _ (LGPS) and Additional Voluntary Contribution (Shared AVC) Scheme, • Agile and Flexible working options, • Generous annual leave starting at 25 days, rising to 30 days after five years’ service, plus 8 days public holidays (pro rata for part time), with the option to purchase additional leave, • Family friendly policies and Flexible Bank Holidays, • Confidential wellbeing support through our Employee Assistance Programme and Your Care wellbeing platform, • Staff reward and recognition framework, including an annual staff awards ceremony, • Professional Membership Fees paid for, dependent on role, • Salary sacrifice schemes including Cycle to Work, Gym Membership and Home & Electronics, • Lifestyle Savings with over 750 discounts from the UK’s leading retailers, restaurants, supermarkets, attractions and more, • Free swimming at CCC swimming pools, • Subsidy for public transport, • Relocation Assistance may be payable in approved cases, • Annually negotiated pay and award progression Hours: We currently have two vacancies available, both full-time hours at 37 per week. However, if you believe you have the skills and experience to join us and would like to discuss different working patterns, please do get in touch. Contract: Permanent Salary: £52,413 - £56,782 per annum City Pay Band 8, pro rata for part time. Location: This is flexible with our office bases between Cambourne, Cambridge and Huntingdon as service need dictates but also you can balance this with working from home. You can click on the links here to find out more information about , , our , or _. If you would like an informal chat, please contact Application Process: To be considered for this role, please click ‘Apply Online’ and submit an application. If you are an internal candidate you can apply by logging in to your _ (ESS ) and access the ‘Useful Links’ (top right of the dashboard, under the person icon ) and click on ‘CCC Job Opportunities’. Cambridge City Council recognises the value of digital badges in evidencing skills, knowledge and competencies, and welcomes their inclusion within job applications as verifiable indicators of achievement and capability. Cambridge City Council is an Equal Opportunity employer and embraces diversity, creating an inclusive environment for all employees.

The Role and About the Person you are looking for: We are looking for a proactive and organised individual to support the delivery of projects, training, and service improvements within our Customer Support team. This role plays a key part in driving continuous improvement, improving customer experience, and increasing efficiency across the Council. Working closely with Customer Support, Web & Communications and other Council teams, you will provide a mix of hands-on project support, data analysis, and administrative coordination to help deliver impactful service improvements for residents and colleagues. What you’ll be doing • Supporting the planning, delivery, and monitoring of projects and service improvements, including process reviews and implementation of new ways of working, • Collecting, analysing, and presenting performance data to inform decision-making and produce regular reports, • Administering the corporate complaints process, supporting Managers responding to formal complaints, and troubleshooting issues that arise., • Supporting system administration, testing, and continuous improvement initiatives to enhance efficiency and customer outcomes About you We’re looking for someone who is: • Highly organised with strong attention to detail and the ability to manage multiple priorities, • A confident communicator who can work collaboratively across teams, • Analytical, with experience of working with data and producing reports, • Proactive and solution-focused, with an interest in improving processes and services Why join us? As well as being part of a supportive team delivering meaningful work that directly impacts our communities, we offer a supportive and rewarding working environment along with a _, including: • Excellent learning and development opportunities supported via a range of sources and methods and, where applicable, recognised through _, • Access to the _(LGPS) and Additional Voluntary Contribution (Shared AVC) Scheme, • Agile and Flexible working options, • Generous annual leave starting at 25 days, rising to 30 days after five years’ service, plus 8 days public holidays (pro rata for part time), with the option to purchase additional leave, • Family friendly policies and Flexible Bank Holidays, • Confidential wellbeing support through our Employee Assistance Programme and Your Care wellbeing platform, • Staff reward and recognition framework, including an annual staff awards ceremony, • Professional Membership Fees paid for, dependent on role, • Salary sacrifice schemes including Cycle to Work, Gym Membership and Home & Electronics, • Lifestyle Savings with over 750 discounts from the UK’s leading retailers, restaurants, supermarkets, attractions and more, • Free swimming at CCC swimming pools, • Subsidy for public transport, • Relocation Assistance may be payable in approved cases, • Annually negotiated pay and award progression Hours: This is a full-time role, for 37 hours per week. Working Pattern: 5 Days Contract: Fixed Term/ Secondment until 31/03/2027 Salary: £32,597 to £36,363 per annum (City Pay Band 4), pro rata for part time. Location: This is flexible – working in Cambridge on site or at one of our offices or working from home. You will be able to balance your work location accordingly. More Information: You can click on the links here to find out more information about , , our , or _. If you would like an informal chat, please contact Tony Stead by email Application Process: To be considered please follow the on-screen instructions to ‘Apply Online’ and submit an application. If you are an internal candidate you can apply by logging in to your _ (ESS ) and access the ‘Useful Links’ (top right of the dashboard, under the person icon ) and click on ‘CCC Job Opportunities’ Cambridge City Council recognises the value of digital badges in evidencing skills, knowledge and competencies, and welcomes their inclusion within job applications as verifiable indicators of achievement and capability. Cambridge City Council is an Equal Opportunity employer and embraces diversity, creating an inclusive environment for all employees. For City Council employees who apply for the role on a secondment basis, please note that you should refer to the _. Please note that agreement will need to be obtained from your line manager before the secondment can be confirmed.

At Morson Nexus, we connect people, learning and opportunity across the industries that keep the world moving. From construction and infrastructure to power, green energy and water, we deliver solutions that are as operationally sharp as they are strategically focused. We are looking to appoint a Lead Trainer to deliver both online and classroom-based training. Delivery will include accredited (CITB Site Safety Plus), NEBOSH, IOSH, Building Safety Act and non-accredited training courses. You will also lead on projects such as the development of new courses and course materials as required. Key Duties & Responsibilities: • Delivery of accredited (e.g CITB, NEBOSH, IOSH) and non-accredited training courses –classroom based and online – to the highest standard and in line with awarding body requirements., • Leading by example and supporting more junior tutors, • Be a technical lead on Health & Safety supporting the wider business, • Ensuring you have available all relevant equipment required to deliver each training course., • Maintaining a record of Continuous Professional Development., • Providing positive and developmental feedback to candidates in a professional manner, • Passing any sales leads/enquiries from delegates to the sales team., • Supporting the Sales teams with any technical enquiries, • Reporting immediately any genuine complaints to the Quality Manager for investigation., • Assist in companywide projects (e.g development of new courses or securing new accreditations)., • Understanding of 3B courses and confidence advising clients, • Attend client meetings with the sales team as required, • Ensuring all paperwork is completed accurately and returned in line with Nexus processes Essential Skills & Experience: • Excellent attention to detail, • Confidence to deliver training to a classroom and online through video software, • Excellent time management skills and ability to organise own workload, • Positive attitude and willingness to learn, • Minimum of 3 years' experience in management and construction Desirable Skills & Experience: • Award in Education & Training or equivalent adult teaching qualification, • NEBOSH Construction Certificate or Occupational Health & Safety NVQ at Level 5 or above, • Membership of IOSH at Tech level or above, • Experience of delivering training either in a classroom or online JBRP1_UKTJ

Title: Communities Manager Contract Type: FTC until February 2027, Full Time 35 hours per week Salary: £45,743 per annum to £50,838 per annum (Regional salary), dependant on experience Grade: 9 Reporting Office: Delamere and Winsford, Cheshire Persona: Site based Closing Date: Thursday 25 th June, 2026 Interview Dates: Wednesday 8 th July, 2026 (In-Person Interview) Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more ... Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. L&Q reserve the right not to progress applications from candidates with 3 or more unsuccessful applications/interview processes with L&Q in the previous 24 months. Join our Communities Team in the North West at L&Q: • Come and lead our resident liaison activities on two major remediation projects in Delamere and Winsford in Cheshire., • The role will lead the successful delivery of resident liaison activities on these sites where major works are happening in and around residents' homes. The role will provide visible best practice management for the team across both projects., • The role is a maternity leave cover that reports into the Senior Communities Manager in our Property and Investment division. If this sounds like you, we would love for you to apply! Your impact in the role: • Leading a team of two Communities Coordinators to deliver resident engagement on two remedial works schemes in Cheshire, • Actively problem solve, provide on the ground solutions and be comfortable dealing with challenging situations on site., • Maintain effective working relationships with internal construction and project teams, as well as external stakeholders, making the best use of L&Q resources and support the wider group strategy., • Effectively manage resident complaints and stakeholder queries., • Collaborate with counterparts based in East and West London and be able to deputise for the Senior Communities Manager when required. What you'll bring: • You will be an experienced people manager with demonstrable experience of effectively managing site-based and remote staff on challenging projects to contribute positively to high performance., • A passion for delivering high quality communications, resident engagement and project planning., • Experience of public speaking and leading resident meetings., • Knowledge of leading effective communications associated with regeneration, remediation or development-based projects., • Strong attention to detail, with the ability to source and present innovative solutions., • Strong track record of using project programme software, including developing complex programmes., • Demonstrable stakeholder management skills, with the ability to influence and collaborate with a wider range of stakeholders. We look forward to reviewing your application, and hearing about the genuine experiences and skills you could bring to our organisation. L&Q reserve the right to not accept statements that exceed 500 words. About L&Q: We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life. 250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England. At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework , which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q. L&Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click here to read more. If you require any reasonable adjustments at any stage during this process, including application stage, please email At L&Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations. Click here to find out more about L&Q and why you should join us! #TJ JBRP1_UKTJ

Level 3 Nursery Practitioner Hourly Rate: £15.01 per hour Hours: Up to 40 hours per week, Monday–Friday (8:00am – 6:00pm) Coton Day Nursery is a small, warm, and homely setting located in the beautiful village of Coton, Cambridgeshire. Based on Whitwell Way within the grounds of Coton CoE Primary School, we provide a nurturing environment where children can learn, grow, and thrive. We welcome candidates who are looking to progress into a Room Leader role, with opportunities for development subject to experience and discussion during the interview. • Provide stimulating, purposeful experiences, environments, and resources that support children’s age and stage of development., • Understand and ensure compliance with the statutory requirements of the Early Years Foundation Stage (EYFS) framework., • Maintain the highest standards of cleanliness and hygiene throughout the nursery and promote these standards in daily practice., • Support the smooth running of the nursery while ensuring the safety, wellbeing, and happiness of children, staff, and families., • Maintain professional relationships at all times and report any complaints or concerns to management in line with company policies and procedures., • Undertake additional duties as required to support the nursery team and operational needs. Requirements and Skills: • Full and Relevant Level 3 Childcare Qualification - essential, • Fluent in written and spoken English - essential, • Over 1 year’s experience of working in Early Years - desirable, • Knowledge of the Statutory framework for the EYFS and regulatory requirements - desirable Why Join Us? At Family First, we value our team members and offer a comprehensive benefits package, including: · Annual leave: 24 days’ holiday, plus bank holidays and an extra paid day off for your birthday · Childcare discount: 75% off nursery fees for team members · Wellbeing support: Access to a confidential Employee Assistance Programme helpline · Learning and development: Tailored training and development opportunities to support your career growth · Pension: Company pension scheme · Employee discounts: Access to Perkaboo employee discounts · Mentoring: Employee mentoring programme · Health and wellbeing: Dedicated health and wellbeing support · Refer a Friend scheme: Earn up to £750 through our referral programme We are committed to safeguarding and protecting the welfare of children and expect all staff and volunteers to share this commitment. A Disclosure and Barring Service Certificate will be required for all posts. This post will be subject to enhanced checks as part of our Safeguarding Duty. Coton Nursery is part of the Family First Group where we take great care to treat everyone as a person, with equal rights and responsibilities to any other individual, whether they are an adult or a child. We are committed to providing equality of opportunity and anti-discriminatory practice for all children and families according to their individual needs. Discrimination on the grounds of gender, age, race, religion or belief, marriage or civil partnership, disability, sexual orientation, gender reassignment, pregnancy or maternity, ethnic or national origin, or political belief has no place within the Family First Group.

Level 3 Nursery Practitioner Hourly Rate: £15.01 per hour Hours: Up to 40 hours per week, Monday–Friday (8:00am – 6:00pm) Coton Day Nursery is a small, warm, and homely setting located in the beautiful village of Coton, Cambridgeshire. Based on Whitwell Way within the grounds of Coton CoE Primary School, we provide a nurturing environment where children can learn, grow, and thrive. We welcome candidates who are looking to progress into a Room Leader role, with opportunities for development subject to experience and discussion during the interview. • Provide stimulating, purposeful experiences, environments, and resources that support children’s age and stage of development., • Understand and ensure compliance with the statutory requirements of the Early Years Foundation Stage (EYFS) framework., • Maintain the highest standards of cleanliness and hygiene throughout the nursery and promote these standards in daily practice., • Support the smooth running of the nursery while ensuring the safety, wellbeing, and happiness of children, staff, and families., • Maintain professional relationships at all times and report any complaints or concerns to management in line with company policies and procedures., • Undertake additional duties as required to support the nursery team and operational needs. Requirements and Skills: • Full and Relevant Level 3 Childcare Qualification - essential, • Fluent in written and spoken English - essential, • Over 1 year’s experience of working in Early Years - desirable, • Knowledge of the Statutory framework for the EYFS and regulatory requirements - desirable Why Join Us? At Family First, we value our team members and offer a comprehensive benefits package, including: · Annual leave: 24 days’ holiday, plus bank holidays and an extra paid day off for your birthday · Childcare discount: 75% off nursery fees for team members · Wellbeing support: Access to a confidential Employee Assistance Programme helpline · Learning and development: Tailored training and development opportunities to support your career growth · Pension: Company pension scheme · Employee discounts: Access to Perkaboo employee discounts · Mentoring: Employee mentoring programme · Health and wellbeing: Dedicated health and wellbeing support · Refer a Friend scheme: Earn up to £750 through our referral programme We are committed to safeguarding and protecting the welfare of children and expect all staff and volunteers to share this commitment. A Disclosure and Barring Service Certificate will be required for all posts. This post will be subject to enhanced checks as part of our Safeguarding Duty. Coton Nursery is part of the Family First Group where we take great care to treat everyone as a person, with equal rights and responsibilities to any other individual, whether they are an adult or a child. We are committed to providing equality of opportunity and anti-discriminatory practice for all children and families according to their individual needs. Discrimination on the grounds of gender, age, race, religion or belief, marriage or civil partnership, disability, sexual orientation, gender reassignment, pregnancy or maternity, ethnic or national origin, or political belief has no place within the Family First Group.

Executive Assistant – Cambridge Location: Cambridge, CB2. Salary: £21.65 per hour. Full Time – Monday to Friday – 37 hours. Contract: Up to 30th September 2026 – possibly beyond. Seeking an organised, proactive and professional Executive Assistant to provide high-quality support to senior elected members and leaders, including the Leadership Team, Leader of the Council, Councillors and the Mayor of Cambridge. This is a varied and rewarding role where you will act as a key point of contact, ensuring senior stakeholders receive effective administrative, organisational and executive support. You will help manage busy schedules, coordinate communications, prepare briefings and reports, organise events, and maintain efficient systems that enable senior leaders to fulfil their responsibilities effectively. The role also includes supporting the Mayor's Office, coordinating civic activities and events, and ensuring appropriate protocols are followed. Key Responsibilities Provide professional executive and administrative support to senior leaders and elected members. Manage complex diaries, meetings, emails and correspondence. Prepare agendas, take minutes and monitor follow-up actions. Research, analyse and present information through briefings, reports and presentations. Coordinate communications with internal and external stakeholders. Organise civic, mayoral and leadership events. Support member induction, training programmes and key projects. Assist with complaints, Freedom of Information requests and Ombudsman enquiries. Monitor budgets, raise purchase orders and identify potential savings. Maintain effective filing, tracking and document management systems. Provide flexible support across the Executive Assistant team when required. Essential Previous Executive Assistant or Personal Assistant experience supporting senior managers. Strong organisational skills with the ability to manage competing priorities. Experience researching, analysing and presenting information. Excellent written and verbal communication skills. Confidence dealing with a wide range of stakeholders, including members of the public. Strong attention to detail and ability to handle sensitive information confidentially. Proficiency in Microsoft 365, including Outlook, Word, Excel and Teams. Desirable Experience monitoring budgets. Project administration or project management experience. Advanced word processing or typing qualifications. Spreadsheet and data analysis experience. Recruitment is done in line with safe recruitment practices 4Recruitment Services is an equal opportunities employer. To discuss this vacancy or other vacancies in your area please contact Liam Heddle on

Be all you can be with Hamberley At Hamberley, we believe that our residents deserve something 'Extra Special, Every Day' and we're recruiting for a Deputy Manager to help us achieve our goals. Joining us at Cambridge Grove, our luxury care home that provides residential, dementia, and nursing care for older people, you'll be part of a team that is genuinely passionate about the health and well-being of our residents. Working with the Home Manager and Quality Assurance team, the Deputy Manager will be responsible for ensuring effective and safe clinical practice, monitor standards via audits and observations, review policies, implement action plans and provide reports as required At Hamberley we believe our residents deserve something 'Extra Special, Every Day', and we focus on the tiny details that make our homes for older people a luxurious and comfortable, home-like environment. We offer our colleagues A competitive salary and benefits package 5 weeks holiday plus Bank Holidays Quality-linked bonus scheme - A performance bonus tied to our CQC quality rating, rewarding you for helping us deliver outstanding care. Workplace pension for your future security A true team culture - A collaborative, encouraging working environment where kindness, respect, and professional pride are at the heart of everything we do Excellent training and career development opportunities Employee Assistance Programme, occupational health and wellbeing support services Everyday saving perks - Access to a wide range of retail discounts and savings Free on-site parking Rewarding connections - Refer a Friend bonus - earn up to £750 per successful referral because great people know great people.What you'll be doing: Upholding the values of Hamberley Care Homes and leading the Care teams. Providing leadership, support and supervision for clinical and care staff as advised by the Home Manager. On call duties according to the needs of the home and Home Manager. Within scope of practice and knowledge, researching, devising and delivering written and verbal training modules and workshops to improve delivery of care. Providing feedback to Home Manager on any areas of staff improvement. Supporting the Home Manager with clinically related aspects of the home including, assessments of potential residents, liaising with commissioners and stakeholders. Leading team and clinical review meetings. Working with the Home Manager and QA teams to ensure effective and safe clinical practice is maintained. Carrying out investigations and responding to any complaints or concerns.Could you be part of our team? We are recruiting for a Deputy manager to join our dynamic team. The successful applicant will be/have: Demonstrable experience working in a similar setting in adult social care Posses strong management and mentoring experience alongside People Management experience Possess committed and organised approach A confident communicator with excellent verbal and written communication skillsIf this sounds like you and you're looking for a fulfilling role that makes a genuine impact in the lives of others, this rewarding career is for you. Due to the high level of interest we anticipate for this role, we may close this advert earlier than the stated closing date to manage applications effectively. If you're interested in joining us at Hamberley, we encourage you to apply as soon as possible. About Cambridge Grove Cambridge Grove is a luxurious care home in Cambridge, part of the award-winning Hamberley Care Homes - offering luxury care homes in beautiful locations throughout the UK. Residents live in spacious, stylish ensuite rooms, and enjoy beautifully furnished shared spaces and landscaped gardens. From the deluxe picture house - where we screen classic films - to the on-site luxury spa - offering hairdressing, manicures and relaxing therapies - everything has been designed and finished with the care and attention you would expect from a 5-star hotel. Hamberley People We respect and value our residents and each other. At Hamberley Care Homes, we believe in the importance of what we do and why we do it. Creative and empowered, our people see every day as an opportunity for growth and development. We make ideas happen. Together we can achieve anything. Be part of something special. Be part of Hamberley

Quality Assurance Manager Cambridgeshire £45,000 We're looking for an experienced Quality Assurance Manager to join a strong Technical team, reporting directly to the Technical Manager. This is a fantastic opportunity to take ownership of the site's Quality Management System while leading Food Safety, Quality and Legality standards across the business. Key Responsibilities Manage and continuously improve the site's Quality Management System Lead and develop the QA and Hygiene teams, promoting a strong food safety and quality culture Ensure compliance with BRCGS, HACCP, GMP and customer requirements Oversee pest control, hygiene programmes and product testing schedules Manage internal audits, non-conformances, customer complaints and corrective actions Monitor KPIs and drive continuous improvement initiatives Support traceability, recall procedures and compliance training activities Work closely with the Technical team to maintain specifications and improve ways of working across the businessAbout You Experience in a Quality leadership role within food manufacturing Previous team management or supervisory experience Internal auditing experience Strong understanding of food safety, quality systems and pest control Knowledge of BRCGS, HACCP and GMP standardsThis is an excellent opportunity for a quality professional looking to take the next step in their career within a growing and supportive food manufacturing business. Please apply to the role or give Owen a call on (phone number removed) to learn more