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Theatre Manager – Brand New State-of-the-Art Hospital £60,000 - Flexible Depending on Experience + Competitive Company Benefits Cambridge – Cambridgeshire Full-Time/ Permanent - 40 Hours Want to be a key part in the opening and success of a BRAND NEW and state of the art hospital? Would you like to be able to build your own team from the ground up? Interested in developing your own department policies and procedures? Compass Associates are proud to have exclusively partnered with Welbeck Health Partners for the opening of their brand-new hospital, boasting 12 specialties equipped with the latest technology and world-renowned consultants dedicated to delivering the best patient experience. Capitalising on the success of their London flagship hospital, their new site will offer a wide range of medical diagnostic and same-day minimally invasive services, including heart health, lung health, digestive health, ENT, endoscopy, and neurology. This is a very exciting opportunity for an individual who wants to help to shape a growing, but established healthcare organisation. Welbeck Health Partners was founded by leading healthcare specialists from the UK and USA who shared a clear vision: to deliver better care and redefine what a healthcare organisation can be. Welbeck’s unique partnership model empowers clinicians to share in the success of the group while fostering a collaborative environment. It provides a framework for consistent patient pathways, quality assurance across partners, and smooth cross-referrals between specialties. Joining Welbeck means becoming part of a growing network of high-quality clinics and world-leading healthcare professionals. Welbeck are committed to creating a supportive, values-driven environment where their people can thrive. The company invests in its people, providing ongoing professional development, clear career progression, and the resources needed to excel. If you’re looking to be part of a purpose-led organisation that is shaping the future of healthcare while fostering a culture of respect, teamwork, and shared success, we’d love to hear from you. What is in it for you? • Paid for park and ride, • Great work-life balance, • Professional registration paid for annually, • Personal Development Plan, • 27 Days Annual Leave + Bank Holidays, • Private Medical Insurance, • Eye Care, • Annual Flu Vaccines, • Private Pension, • Season Ticket Loan / Cycle to Work Scheme, • Employee Assistance Programme, • AND a range of policies supporting health and wellbeing We are seeking a highly motivated and experienced Theatre Manager to provide excellent clinical and managerial leadership for the delivery of exemplary planned surgical care for patients in the operating theatres. This position will play a pivotal role in overseeing the day-to-day organisation and management of care provision within the theatre suite, including the management of pre-operative assessment and the patient’s peri-operative stay. This will require oversight of clinical practice, resource management, clinician engagement, safe staffing provision and financial management, to ensure that the centre meets all regulatory requirements and safety standards. This is role is line managed by the Clinical Services Director but will also work closely with the Centre Director as the Registered Manager, Director of Anaesthesia and Centre Medical Director. Responsibilities: • Promoting clinical leadership through all aspects of the role by initiating optimal clinical standards and facilitating effective communications with clinicians and teams., • Creating, applying and monitoring governance systems to ensure the implementation of the Welbeck Quality Assurance and Governance Strategy., • Promote and embed a culture of informed questioning, challenge, trend analysis and information triangulation to ensure lessons are learned, • Lead and co-ordinate the site’s clinical governance and quality assurance programmes to ensure safe and high-quality patient care, • Review and analyse quality, safety, and governance data, using Welbeck systems to identify trends, and deliver improvement actions, • Produce high-quality governance reports for the Quality Assurance Performance Improvement Committee and other governance committees, • Support the hospital in achieving and maintaining a ‘Good’ or higher rating in regulatory inspections, • Manage the complaints process, ensuring that all complaints are investigated and appropriately closed with a focus on learning and resolution What can you bring? • NMC or HCPC registered practitioner with perioperative leadership experience, • Extensive background in anaesthetics, scrub, or recovery within operating theatre setting, • Demonstrable team management experience within a clinical setting with skills in influencing, coaching and developing others, • Demonstrable planning and organisational skills including labour management and workforce efficiency, • Understanding of AfPP guidance on staffing and its practice implementation, • Working with IT systems and data analysis, including theatre allocation and utilisation tools, • Experience of CQC inspections and/or readiness, • Ability to lead audits, investigations and quality improvement projects Interested? If you're a Theatre Manager seeking your next step, we’d love to hear from you. Contact Information Ben Warnes 07908 224 207 Recommendations We’re currently recruiting for a variety of management, clinical, and non-clinical roles across Oxford and Cambridge if this role isn’t for you, but you would be interested in exploring roles feel free to share your details. If you know someone who may be interested in this or other roles in a new private hospital, we offer a £200 voucher referral reward for every successful recommendation.

Theatre Manager – Brand New State-of-the-Art Hospital £60,000 - Flexible Depending on Experience + Competitive Company Benefits Cambridge – Cambridgeshire Full-Time/ Permanent - 40 Hours Want to be a key part in the opening and success of a BRAND NEW and state of the art hospital? Would you like to be able to build your own team from the ground up? Interested in developing your own department policies and procedures? Compass Associates are proud to have exclusively partnered with Welbeck Health Partners for the opening of their brand-new hospital, boasting 12 specialties equipped with the latest technology and world-renowned consultants dedicated to delivering the best patient experience. Capitalising on the success of their London flagship hospital, their new site will offer a wide range of medical diagnostic and same-day minimally invasive services, including heart health, lung health, digestive health, ENT, endoscopy, and neurology. This is a very exciting opportunity for an individual who wants to help to shape a growing, but established healthcare organisation. Welbeck Health Partners was founded by leading healthcare specialists from the UK and USA who shared a clear vision: to deliver better care and redefine what a healthcare organisation can be. Welbeck’s unique partnership model empowers clinicians to share in the success of the group while fostering a collaborative environment. It provides a framework for consistent patient pathways, quality assurance across partners, and smooth cross-referrals between specialties. Joining Welbeck means becoming part of a growing network of high-quality clinics and world-leading healthcare professionals. Welbeck are committed to creating a supportive, values-driven environment where their people can thrive. The company invests in its people, providing ongoing professional development, clear career progression, and the resources needed to excel. If you’re looking to be part of a purpose-led organisation that is shaping the future of healthcare while fostering a culture of respect, teamwork, and shared success, we’d love to hear from you. What is in it for you? • Paid for park and ride, • Great work-life balance, • Professional registration paid for annually, • Personal Development Plan, • 27 Days Annual Leave + Bank Holidays, • Private Medical Insurance, • Eye Care, • Annual Flu Vaccines, • Private Pension, • Season Ticket Loan / Cycle to Work Scheme, • Employee Assistance Programme, • AND a range of policies supporting health and wellbeing We are seeking a highly motivated and experienced Theatre Manager to provide excellent clinical and managerial leadership for the delivery of exemplary planned surgical care for patients in the operating theatres. This position will play a pivotal role in overseeing the day-to-day organisation and management of care provision within the theatre suite, including the management of pre-operative assessment and the patient’s peri-operative stay. This will require oversight of clinical practice, resource management, clinician engagement, safe staffing provision and financial management, to ensure that the centre meets all regulatory requirements and safety standards. This is role is line managed by the Clinical Services Director but will also work closely with the Centre Director as the Registered Manager, Director of Anaesthesia and Centre Medical Director. Responsibilities: • Promoting clinical leadership through all aspects of the role by initiating optimal clinical standards and facilitating effective communications with clinicians and teams., • Creating, applying and monitoring governance systems to ensure the implementation of the Welbeck Quality Assurance and Governance Strategy., • Promote and embed a culture of informed questioning, challenge, trend analysis and information triangulation to ensure lessons are learned, • Lead and co-ordinate the site’s clinical governance and quality assurance programmes to ensure safe and high-quality patient care, • Review and analyse quality, safety, and governance data, using Welbeck systems to identify trends, and deliver improvement actions, • Produce high-quality governance reports for the Quality Assurance Performance Improvement Committee and other governance committees, • Support the hospital in achieving and maintaining a ‘Good’ or higher rating in regulatory inspections, • Manage the complaints process, ensuring that all complaints are investigated and appropriately closed with a focus on learning and resolution What can you bring? • NMC or HCPC registered practitioner with perioperative leadership experience, • Extensive background in anaesthetics, scrub, or recovery within operating theatre setting, • Demonstrable team management experience within a clinical setting with skills in influencing, coaching and developing others, • Demonstrable planning and organisational skills including labour management and workforce efficiency, • Understanding of AfPP guidance on staffing and its practice implementation, • Working with IT systems and data analysis, including theatre allocation and utilisation tools, • Experience of CQC inspections and/or readiness, • Ability to lead audits, investigations and quality improvement projects Interested? If you're a Theatre Manager seeking your next step, we’d love to hear from you. Contact Information Ben Warnes 07908 224 207 Recommendations We’re currently recruiting for a variety of management, clinical, and non-clinical roles across Oxford and Cambridge if this role isn’t for you, but you would be interested in exploring roles feel free to share your details. If you know someone who may be interested in this or other roles in a new private hospital, we offer a £200 voucher referral reward for every successful recommendation.

Compliance Officer Wealth Management (IFA Firm) Location: Cambridgeshire (4 days a week in the office, 1 day working from home) Salary: To £70k + benefits Looking to be the Compliance lead for successful financial planning firm without the responsibility of being an SMF? Perhaps you're looking for a stepping stone to an SMF16 role but are not ready for that level of responsibility just yet. Or perhaps you've previously operated as an SMF16 but now want a senior Compliance role without that added responsibility. That’s what’s on offer here. As part of a wider network, this established, and highly successful IFA firm operates as an Appointed Representative and their continued growth now means they’re looking to recruit a Compliance Officer to support the business in maintaining robust compliance and governance standards. It’s a role that will see you work closely with the senior leadership team and influence how regulatory compliance is embedded across the business. You’ll coordinate the internal application of the network’s policies and updated including those specifically related to documentation, communications, file checks and complaints. You’ll oversee advice file reviews in accordance with network expectations and follow up on any remedial actions. You’ll also lead on the implementation and interpretation of the Consumer Duty rules and review and manage the sign-off process required for client-facing communications and materials. In addition, you’ll work with departmental managers and advisers to ensure the network’s T&C scheme is appropriately embedded and organise and support adviser T&C meetings, observations and development planning. You’ll be an experienced Compliance specialist with strong experience from within a Financial Planning / IFA firm and ideally hold at least CII Level 4 Diploma (e.g. DipPFS or equivalent). You’ll also have a proven track record of senior stakeholder engagement and management and possess excellent communication, negotiating and influencing skills. Interested? If so, click apply and send over your CV. Not got an up to date CV? Don’t worry, you can always give me (Mark) a call on 0121 274 0357 for a confidential discussion or email me at letting me know that you’re interested. We’ll pick it up from there.

Working as part of our highly experienced technical team, the Scientific Support Specialist will use their scientific expertise daily to guide customers through their full experimental journey: Addressing pre-sales questions and inquiries, troubleshooting problems, and managing complaints in a fast-

Maintenance of the Safety Data Exchange Agreements with Cycle’s business partners. Perform periodic reconciliation of Cycle´s logged complaints with PV service provider, following written procedures and instructions. At Cycle Pharmaceuticals, we are committed to creating an inclusive, respectful,

Develop and update SOPs, batch sheets, and process specs. Monitor and respond to complaints, identify root causes and feed insights into process improvements. Interpret briefs into scalable process solutions that deliver on brand and retailer expectations.

We are looking for a Complaints Handler, who can resolve and report on complaints and claims received for our client, providing the highest level of customer experience and deliver fair and justified customer outcomes. Thorough investigation and response of complaints.

Complaints Manager – Wealth Management. This is an exciting opportunity to lead a high-performing complaints function, working closely with financial advisers to ensure outstanding outcomes for clients across the UK. Leading and developing the Complaints Team, ensuring high standards of service an

Job descriptionThe CCG Complaints Team have responsibility for handling complaints about CCG's civil compliance activity. Person specificationSuccessful candidates will:• investigate complaints, liaising with key stakeholders across CCG and the wider complaints community to ensure all complaint p

You will be part of a team who ensures timely and accurate administration of any complaints received by the company, including the company’s introducers and customers. To work as part of a motivated team, sharing successes and key learnings to ensure that all inbound complaints are thoroughly inve

Complaints Advisor Second Line Support / 2nd line. We’re looking for passionate and resilient Second Line Complaints Advisors to join us and support our iD Mobile and Currys customers when they need us most. You’ll play a key role in resolving customer complaints and queries that require a highe

Day to day, the Complaints and Resolutions Manager will help ensure that Surrey County Council provides an excellent service in relation to the complaints and customer relations procedures. Responding to complaints in a timely manner and meeting performance targets effectively. Direct line managemen

The Complaints and Compliance Team is a small, supportive team responsible for managing student complaints, appeals, and disciplinary processes, as well as Freedom of Information and Subject Access requests. You must have experience in handling student complaints or appeals and in maintaining accura

Are you passionate about delivering exceptional customer service within the social housing sector? Stonewater is seeking a proactive and empathetic Customer Complaints Officer to join our Customer Relations Team, focusing on the management of Housing Ombudsman Service (HOS) cases, investigations, an

Are you passionate about delivering exceptional customer service within the social housing sector? Stonewater is seeking a proactive and empathetic Customer Complaints Officer to join our Customer Relations Team, focusing on the management of Housing Ombudsman Service (HOS) cases, investigations, an

The post holder will assist in the handling and processing claims, inquests and complaints for the Trust, in compliance with the Coroners Rules, NHS complaints regulations and NHS Resolution procedures and protocols. We are looking for self-motivated and proactive individual(s) to join our busy Clai

Get notified about new Complaints Assessor jobs in. Insurance Complaints Investigator. Insurance Complaints Investigator.

We embed empathy into our complaints process to turn distress into delight, and we’re looking for people to join our team who can help us drive this mission forward. Providing the best customer experience when handling customer’s complaints in writing and over the phone. Investigating complaints

Chelsea O'Neill - Complaints & Information Manager. This is a unique and varied role, working within Leicestershire County Council's Complaints and Information Management Service. We are a small, dedicated and professional team that includes Corporate Complaints and Freedom of Information (FOI).

You will act as the main point of contact for customers, ensuring all complaints are handled promptly, fairly, and in line with policy and the Housing Ombudsman's Complaints Handling Code. Customer Resolution Officer / Complaints Officer. Stage 1 and Stage 2 complaints across all service areas.

Supporting positive external relationships to strengthen the organisation's reputation for handling complaints fairly and transparently. Experience handling complaints within a regulated or customer-focused environment. Get notified about new Complaints Assessor jobs in.

The post involves assisting in handling claims, inquests, and complaints in compliance with the Coroners Rules, NHS complaints regulations, and NHS Resolution procedures and protocols. Within the Patient Safety and Governance Department, the role involves receiving and processing all claims, inquest

Owning the end-to-end handling of complex and high-risk complaints, including regulated complaints under DISP rules. This is a unique opportunity to shape a new complaints function from day one, embedding best-in-class processes and creating a service that will bring care and compassion to every dec

As a Complaints Specialist, you will play a key role within their customer service team, focusing on the efficient and effective resolution of client complaints. Key Requirements of the Complaints Specialist (Investments):. Minimum of 2 years experience in a complaints handling role within the finan

Notting Hill Genesis, one of London's largest housing associations, is seeking Complaints Investigators to join our newly established complaints service on a 12-month fixed-term contract. Experience handling complaints within housing. Our complaints service is growing, and we're looking for experien

You’ll investigate and resolve individual client advice, Partner-service or product-related complaints; making decisions and recommendations for redress and communicating decisions in respect of complaints to the client and members of the Partnership. James’s Place treats its clients fairly by r

Ensuring thorough and consistent investigations into complaints. Providing clear and ongoing communication with tenants, MPs and stakeholders surrounding the complaints process. Providing analysis and report findings to senior management on complaints and dissatisfaction.

An important part of the complaints processes is identifying learning from complaints when we have got something wrong. We are recruiting to the role of Complaints Officer in our Customer Relations Team within Children's Services. This important role enables us to deliver our statutory and local com

You will work closely with the Complaints Team, to resolve complaints about our loans, cards and auto-finance products, as well as be responsible for feeding back to both frontline and product teams on product and process improvements across the Operations Team and wider Lendable business. You will

Complaints Manager - Wealth Management, west midlands. Complaints Manager – Wealth Management. This is an exciting opportunity to lead a high-performing complaints function, working closely with financial advisers to ensure outstanding outcomes for clients across the UK.

We are looking for new talent to fill our Customer Complaints Advisor roles in permanent, full-time contracts in our call centre in Glasgow. This involves delivering the highest quality of customer service to enhance the customer experience and resolve complex complaints. Resolving complex issues wi

As the Customer Complaints Team Leader, you will also oversee a team of administrators who handle incoming stage 1, stage 2, and ombudsman complaints. Ensure complaints are handled in line with our complaints process including investigation to the relevant manager. Daily provision of advice and guid

The Regulated Complaints Handler plays a critical role in ensuring a high standard of customer satisfaction by effectively managing and resolving customer complaints. As a Complaints Handler, you will play a key role in ensuring customer satisfaction by effectively managing and resolving complaints

Manage and resolve customer complaints ensuring timely and fair outcomes. Investigate complaints thoroughly, gather evidence, and prepare written responses in line with the Ombudsman's Complaint Handling Code. Identify root causes of recurring issues and work with service teams to implement improvem

As Complaints Manager, you'll take the lead in handling and resolving customer complaints, ensuring the highest standards of professionalism and integrity. What You'll Bring To The Complaints Manager Role. Demonstrable experience in a Complaints or Customer Relations role within the Insurance indust

Complaints experience in Insurance. Experience handling complaints in a Mobile phone industry would be advantageous. Get notified about new Complaints Handler jobs in.

You’ll work closely with the Complaints Team, to resolve complaints about our loans, cards and auto-finance products, as well as be responsible for feeding back to both frontline and product teams on product and process improvements across the Operations Team and wider Lendable business. You will

Are you passionate about delivering exceptional customer service within the social housing sector? Stonewater is seeking a proactive and empathetic Customer Complaints Officer to join our Customer Relations Team, focusing on the management of Housing Ombudsman Service (HOS) cases, investigations, an