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We are currently seeking a Care Home Operations Manager to join our team and support homes across our North Division.As a Care Home Operations Manager at Barchester, you will travel across and support your patch to help us deliver the high standards we're known for, as well as provide inspirational leadership to our home teams. We'll look to you to support care homes that either need additional support in delivering excellent care, or where there is a General Manager vacancy. You'll be working alongside Care Home General Managers and Care Home Deputy General Managers to develop and implement action plans that make sure our resident's needs are met.As part of your wide range of responsibilities, you can expect to help investigate formal complaints, collaborate with external healthcare professionals to resolve concerns, and promote policies within our care homes. You'll also be committed to getting our teams to the very best clinical standards through learning and development programmes. This is a permanent position which requires regular travel and overnight stays. In return for your dedication, we are offering an impressive rewards and benefits package, including:Generous starting salary£7,500 annual car allowanceAll mileage and expenses paid25 days annual leave, plus bank holidays, with the option to buy/sell up to 5 days*Up to 8% employers pension contribution Required experience and qualifications:Passionate about providing high-quality care and improving the lives of residentsRegistered Nurse (RN) qualification or equivalent professional experience Significant experience in a senior operational/leadership role in a care home settingTurnaround home management experienceSignificant experience in managing budgets, financial planning, and cost controlExperience of working within a regulated environment with a strong understanding of CQC guidelines and other relevant regulationsStrong track record of improving care quality and driving operational efficienciesUnderstanding of regulatory and statutory requirements, including fire, health and safety, COSHHProficient in IT systems, including MS Office and care management software, for record-keeping and reportingFull UK driving licence, with the ability to travel regularly and stay away from home Role and responsibilities: Take on General Manager responsibilities and become a CQC Registered Manager if neededIdentify any concerns about the home through robust quality assurance, complaints, incidents or accidents and implement improvements With the support of our Business Manager, prepare an annual budget with the support of internal stakeholdersManage all sales enquires and proactively promote the home in the local communityBuild a culture of robust performance managementOversee staff recruitment, training, motivation, communication, supervision, and appraisalDemonstrate determination to deliver quality care Build close and trusting relationships with residents and their loved ones This is a demanding but rewarding national role that could see you based anywhere across Northern England. You must be prepared to travel long distances with regular periods of time away from home. As you'll be working within our homes, you'll need to be flexible across days and nights, as well as bank holidays and weekends. You should also be available by mobile phone and email while out of hours. As Operations Manager, you can expect a lot of responsibility and pressure and you'll be a strong, resilient and confident individual who will thrive on this. 7766

Customer Service Advisor - (Hungarian speaking) – IT Consultancy – £15.84 PAYE Figure – Fully Onsite • No experience required, full training provided, • Hungarian language skills are essentialOverview: I’m currently partnered with a leading IT consultancy delivering innovative data and digital solutions to a range of enterprise clients across sectors including retail, healthcare, and manufacturing. The team thrives on solving complex business challenges using modern technologies and are now looking to expand their data capability with a customer-focused Service Desk Analyst to join their dynamic team in Peterborough.Key Responsibilities:, • Communicate clearly and transparently with customers, keeping them informed and confident in the service, • Work within established policies and procedures to ensure high standards and compliance, • Seek opportunities to enhance the customer experience by identifying improvements to existing processes, • Manage incidents involving vulnerable customers with care and sensitivity, • Record, investigate and resolve customer complaints promptly, aiming for first-time resolution, • Report any policy or process breaches swiftly and accurately, • Use various tools and platforms to maintain effective communication with customers, • Identify issues through clear and confident communication, and deliver timely, appropriate resolutions, • Use active listening and questioning techniques to fully understand the customer’s needs and manage incidents through to completionSkills & Experience Required:, • A confident and friendly telephone manner, • Strong verbal and written communication skills, • Ability to meet and exceed targets, • A proactive attitude, comfortable working both independently and in a team, • Excellent multitasking and organisational skills, • Sharp attention to detail, • Fluent in HungarianPackage:, • £15.84 PAYE Figure, • 3-6 month contract (may be extended), • Office based in Peterborough, • Collaborative and forward-thinking data culture, • Opportunities to work with modern cloud-based data platforms

Customer Service Advisor - (German speaking) – IT Consultancy – £15.84 PAYE Figure – Fully Onsite • No experience required, full training provided, • German language skills are essentialOverview: I’m currently partnered with a leading IT consultancy delivering innovative data and digital solutions to a range of enterprise clients across sectors including retail, healthcare, and manufacturing. The team thrives on solving complex business challenges using modern technologies and are now looking to expand their data capability with a customer-focused Service Desk Analyst to join their dynamic team in Peterborough.Key Responsibilities:, • Communicate clearly and transparently with customers, keeping them informed and confident in the service, • Work within established policies and procedures to ensure high standards and compliance, • Seek opportunities to enhance the customer experience by identifying improvements to existing processes, • Manage incidents involving vulnerable customers with care and sensitivity, • Record, investigate and resolve customer complaints promptly, aiming for first-time resolution, • Report any policy or process breaches swiftly and accurately, • Use various tools and platforms to maintain effective communication with customers, • Identify issues through clear and confident communication, and deliver timely, appropriate resolutions, • Use active listening and questioning techniques to fully understand the customer’s needs and manage incidents through to completionSkills & Experience Required:, • A confident and friendly telephone manner, • Strong verbal and written communication skills, • Ability to meet and exceed targets, • A proactive attitude, comfortable working both independently and in a team, • Excellent multitasking and organisational skills, • Sharp attention to detail, • Fluent in GermanPackage:, • £15.84 PAYE Figure, • 3-6 month contract (may be extended), • Office based in Peterborough, • Collaborative and forward-thinking data culture, • Opportunities to work with modern cloud-based data platforms

Customer Service Advisor - (Romanian speaking) – IT Consultancy – £15.84 PAYE Figure – Fully Onsite • No experience required, full training provided, • Romanian language skills are essentialOverview: I’m currently partnered with a leading IT consultancy delivering innovative data and digital solutions to a range of enterprise clients across sectors including retail, healthcare, and manufacturing. The team thrives on solving complex business challenges using modern technologies and are now looking to expand their data capability with a customer-focused Service Desk Analyst to join their dynamic team in Peterborough.Key Responsibilities:, • Communicate clearly and transparently with customers, keeping them informed and confident in the service, • Work within established policies and procedures to ensure high standards and compliance, • Seek opportunities to enhance the customer experience by identifying improvements to existing processes, • Manage incidents involving vulnerable customers with care and sensitivity, • Record, investigate and resolve customer complaints promptly, aiming for first-time resolution, • Report any policy or process breaches swiftly and accurately, • Use various tools and platforms to maintain effective communication with customers, • Identify issues through clear and confident communication, and deliver timely, appropriate resolutions, • Use active listening and questioning techniques to fully understand the customer’s needs and manage incidents through to completionSkills & Experience Required:, • A confident and friendly telephone manner, • Strong verbal and written communication skills, • Ability to meet and exceed targets, • A proactive attitude, comfortable working both independently and in a team, • Excellent multitasking and organisational skills, • Sharp attention to detail, • Fluent in RomanianPackage:, • £15.84 PAYE Figure, • 3-6 month contract (may be extended), • Office based in Peterborough, • Collaborative and forward-thinking data culture, • Opportunities to work with modern cloud-based data platforms

Service Desk Analyst – IT Consultancy – £15.84 PAYE Figure – Fully Onsite • No experience required, full training provided, • English language skills are essentialOverview: I’m currently partnered with a leading IT consultancy delivering innovative data and digital solutions to a range of enterprise clients across sectors including retail, healthcare, and manufacturing. The team thrives on solving complex business challenges using modern technologies and are now looking to expand their data capability with a customer-focused Service Desk Analyst to join their dynamic team in Peterborough.Key Responsibilities:, • Communicate clearly and transparently with customers, keeping them informed and confident in the service, • Work within established policies and procedures to ensure high standards and compliance, • Seek opportunities to enhance the customer experience by identifying improvements to existing processes, • Manage incidents involving vulnerable customers with care and sensitivity, • Record, investigate and resolve customer complaints promptly, aiming for first-time resolution, • Report any policy or process breaches swiftly and accurately, • Use various tools and platforms to maintain effective communication with customers, • Identify issues through clear and confident communication, and deliver timely, appropriate resolutions, • Use active listening and questioning techniques to fully understand the customer’s needs and manage incidents through to completionSkills & Experience Required:, • A confident and friendly telephone manner, • Strong verbal and written communication skills, • Ability to meet and exceed targets, • A proactive attitude, comfortable working both independently and in a team, • Excellent multitasking and organisational skills, • Sharp attention to detailPackage:, • £15.84 PAYE Figure, • 3-6 month contract (may be extended), • Office based in Peterborough, • Collaborative and forward-thinking data culture, • Opportunities to work with modern cloud-based data platforms

Customer Support Manager / Customer Service Manager 📍 Peterborough - In office Monday – Friday (potential flex to hybrid in the future) 9-5pm 💰 up to £60,000 We’re supporting a well-known business in the search for a Customer Support Manager / Customer Service Manager to lead and develop their customer service function within a busy logistics operation. This role sits within the logistics arm of the business and is focused on delivering a consistently high-quality customer experience. You’ll lead a small team, work closely with internal departments and 3PL partners, and ensure customer issues are resolved efficiently while maintaining strong service levels. It’s a great opportunity for someone who enjoys improving processes, leading teams, and being the go-to person when it comes to resolving customer challenges. What you’ll be doing as Customer Support Manager • Leading and developing the Customer Service team, including performance management, recruitment and day-to-day leadership, • Acting as the key point of contact for regional and site teams, ensuring customer queries and issues are managed effectively, • Working cross-functionally with commercial, production and logistics teams to resolve customer-facing issues, • Managing escalations and ensuring customer communication is clear, professional and timely, • Overseeing customer care orders to ensure delivery within required timeframes, • Preparing weekly and monthly management reports and providing updates to senior leadership, • Monitoring KPIs across the customer service function and driving improvements where needed, • Ensuring best practice processes are followed when dealing with customer queries and complaints, • Working with internal teams and external 3PL partners to ensure a seamless customer experience, • Driving continuous improvement initiatives across processes and systems What they’re looking for • Experience leading a customer service or customer support team, • Strong communication skills – both written and verbal, • A customer-first mindset with the ability to resolve issues quickly and effectively, • Strong analytical skills and confidence working with performance data and KPIs, • Ability to work autonomously and take ownership of the function, • Experience working cross-functionally across operations, logistics or supply chain environments, • Continuous improvement or Lean experience would be beneficial Measures of success • Customer communications responded to within 24 hours, • Customer care queries resolved within agreed SLAs, • Strong KPI performance across customer satisfaction and service delivery, • Positive feedback from internal stakeholders and site teams, • High-quality performance management and engagement within the team If this sounds like something you’d be open to hearing more about, please apply here or email for further details.

Customer Service Advisor - (Dutch speaking) – IT Consultancy – £18.85 Umbrella Figure – Fully Onsite No experience required, full training provided Dutch language skills are essentialOverview: I’m currently partnered with a leading IT consultancy delivering innovative data and digital solutions to a range of enterprise clients across sectors including retail, healthcare, and manufacturing. The team thrives on solving complex business challenges using modern technologies and are now looking to expand their data capability with a customer-focused Service Desk Analyst to join their dynamic team in Peterborough. Key Responsibilities: Communicate clearly and transparently with customers, keeping them informed and confident in the service Work within established policies and procedures to ensure high standards and compliance Seek opportunities to enhance the customer experience by identifying improvements to existing processes Manage incidents involving vulnerable customers with care and sensitivity Record, investigate and resolve customer complaints promptly, aiming for first-time resolution Report any policy or process breaches swiftly and accurately Use various tools and platforms to maintain effective communication with customers Identify issues through clear and confident communication, and deliver timely, appropriate resolutions Use active listening and questioning techniques to fully understand the c...

We are currently recruiting on behalf of our client for an experienced and motivated Lettings Team Leader to join their Head Office team in the Peterborough area. This is a newly created leadership role, offering the opportunity to shape and enhance the delivery of a high-quality, customer-focused lettings service. This is an excellent opportunity for a housing or property professional ready to take the next step in their leadership career, driving service performance while ensuring customers receive a smooth and positive experience into their new homes. The Role As Lettings Team Leader, you will oversee the end-to-end lettings process while leading and motivating a dedicated team. You will play a key role in improving performance, minimising void periods, and ensuring compliance with legislation and best practice. Key responsibilities of a Lettings Team Leader include: • Leading, coaching and developing a high-performing lettings team, • Managing the full lettings process including vacancy management, allocations, garage lettings and mutual exchanges, • Reducing void turnaround times and improving key-to-key performance, • Providing expert advice on housing legislation, landlord and tenant law, and policy compliance, • Monitoring budgets, forecasting and financial performance, • Producing detailed performance reports and KPI analysis for senior management, • Building effective relationships with internal departments, local authorities and partner agencies, • Supporting customers requiring temporary or emergency accommodation, • Driving service improvements based on customer feedback and insightWhat we would love to see fom you:, • A sound understanding of property law, landlord and tenant legislation, nomination agreements and lettings best practice, • Experience working within a regulated housing or property environment, • Proven experience leading and motivating teams, • Strong IT skills, including Microsoft Office applications, • Experience handling complaints and delivering excellent customer service, • Confidence in analysing data and reporting against KPI., • A confident decision-maker with strong problem-solving skills, • An excellent communicator, both written and verbal, • Highly organised with the ability to manage competing priorities, • Comfortable working to deadlines in a fast-paced environment, • Skilled at building strong working relationships across teamsQualifications & Requirements, • Relevant vocational qualification or diploma, • CIH Level 3 or 4 (desirable but not essential), • Full UK driving licence, • Access to an insured vehicle for business use, • DBS check requiredBenefitsof this Lettings Team Leader role:, • Generous pension scheme with employer contributions matched up to 10%, plus life cover, • 25 days annual leave plus bank holidays, increasing with service, • Flexible family-friendly and carers leave policies, • Employee rewards platform offering cashback, vouchers and discounts JBRP1_UKTJ

Customer Service Advisor - (German speaking) – IT Consultancy – £15.84 PAYE Figure – Fully Onsite No experience required, full training provided German language skills are essentialOverview: I’m currently partnered with a leading IT consultancy delivering innovative data and digital solutions to a range of enterprise clients across sectors including retail, healthcare, and manufacturing. The team thrives on solving complex business challenges using modern technologies and are now looking to expand their data capability with a customer-focused Service Desk Analyst to join their dynamic team in Peterborough. Key Responsibilities: Communicate clearly and transparently with customers, keeping them informed and confident in the service Work within established policies and procedures to ensure high standards and compliance Seek opportunities to enhance the customer experience by identifying improvements to existing processes Manage incidents involving vulnerable customers with care and sensitivity Record, investigate and resolve customer complaints promptly, aiming for first-time resolution Report any policy or process breaches swiftly and accurately Use various tools and platforms to maintain effective communication with customers Identify issues through clear and confident communication, and deliver timely, appropriate resolutions Use active listening and questioning techniques to fully under...

About The Role Right across infrastructure, theres a requirement to not only maintain, but also renew and reimagine. Whatever stage youre at in your career, with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in afriendly, fun and respectful environment where you are encouraged to thrive. Where will you be working? M Group Highways At M Group Highways, were supporting the safe transportation and movement of people across the UK. We dont just build roads and bridges- were building a better future, creating lasting social value that gives back to the communities in which we work. Youll be joining our Highways maintenance team, as the UKs number one highway maintenance contractor, our teams use the latest innovations to create effective solutions. We offer a range of services including planned and reactive maintenance and highway improvement schemes. Want to come and be a part of it? What will you be doing? Youll undertake highway condition safety inspections in accordance with, Peterborough City Council, Highway Maintenance Plan within monthly assigned period. Driven and walked Inspections. To identify and issue accurate works order to instruct effective defect repairs and carry out risk assessment of site and identify hazards. Well ask you to monitor and work within individual budget allocation. Ensure all variations to work are agreed with operational teams and signed off. Along with monitoring enquires and complaints from members of the public, Members and Senior officers on all Highway related matters. Youll provide reports and information regarding Third Party insurance claims. We may ask you to participate in Out of hours and Winter Duty Officer Duties. What youll bring Experience within the Highways Maintenance industry CSCS, NRSWA and SSSTS Full UK Driving licence Experience with products and materials used within Highway Maintenance. IT skills as all work issued electronically Able to identify all hazards and risks associated with Highway works previous experience desirable Good General IT skills are essential Ability to meet budget and deadline targets Ability to manage various stakeholder relations with client members, local government and interest groups Whats in it for you? We offer a range of benefits designed to support your life in and out of work, some of which include; Matched or contributory pension scheme Online GP service, 24 hours a day, 365 days a year Employee assistance programme My Rewards portal, access to 1000s of retail discounts Life assurance Cycle to work, salary finance and give as you earn schemes Enhanced maternity, paternity leave and adoption leave Reward and recognition scheme In addition, this role offers; Company van/vehicle and fuel card for business use 28 days annual leave plus bank holidays Recommend a friend get rewarded for introducing people to us! Holiday purchase scheme Personal Accident Cover About us We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We are one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours. Were responsible and go further for our people, clients, communities and the planet Were open and seek new and better ways of exceeding expectations Were together and as one team; the whole is greater than the sum of the parts Were ambitious and embrace opportunity, to lead essential infrastructure services for life Whether youre a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development. Its an exceptional time to be a part of M Group. Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered. For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding. MGroupH

A place to create moments that matter Salary: £37,412 per annum (including car allowance) Location: Peterbrorough, Hybrid with travel around your patch to meet customer needs (minimum 1 day a week in the office). Permanent, 35 hours per week, Monday - Friday between 8am and 6pm depending on customer needs. Thousands of families across the country rely on our client for a safe, affordable home. And as the housing crisis deepens, the work they do has never been more important. It’s this belief - that everyone deserves a place to call home - that drives everything they do. Together, they find new ways to understand and champion their customers, support them and drive positive change. For a career that means more and makes a meaningful impact on society, this is the place to be. About the role Always motivated to achieve brilliant standards of service, their Housing Partners (Housing Officers) are the first point of contact for their customers. You’ll be a visible presence in your patch, ensuring the effective management and maintenance of tenancies. Moving into a new home is an exciting life experience and your role will have a positive influence on their customer journey from the moment they onboard new tenants. Sometimes things don’t always go to plan, so you’ll also support customers to manage their rent accounts (including taking cases to court as a last resort), manage anti-social behaviour utilising a multi-agency approach as required, resolve customer complaints effectively and use appropriate legal remedies to ensure tenancies are ended efficiently and in line with legal and regulatory requirements when necessary. You’ll develop strong relationships with internal stakeholders and external partners and build strong community bonds to make moments that matter every day. Salary: The Housing Partner (Housing Officer) role offers a salary of £36,162 per annum for candidates who fully meet the role requirements. If you're still developing in some areas, they’ll support your growth with a starting salary just 5% or 10% below the spot rate, depending on experience. You’ll also receive an essential user car allowance starting from £1,250 per annum, pro rata plus milage for travel around your patch - helping you stay mobile while making a difference in your community. About you You’ll need experience in delivering housing management services, plus an understanding of tenancy and neighbourhood management. It would be ideal if you have a CIH Level 3 Certificate in Housing - or you’d be willing to work towards it. You’ll bring a proven track record in managing anti-social behaviour, as well as a strong knowledge of rent collection processes and legal frameworks around income recovery. As you’ll be travelling across their sites and estates, you’ll need a full UK driving license and access to a vehicle. The successful candidate will undergo a DBS check as part of the pre-employment checks. A place to build a future They’ve got big ambitions and they’re looking for people who want to grow with them. Here, you’ll have the chance to learn new skills, shape your career, and thrive in a collaborative environment where your ideas matter. And because they believe great work deserves great rewards, here’s what you can look forward to: • Generous time off – 28 days holiday plus bank holidays, an extra day for your birthday, and the option to buy more., • Health & wellbeing support – Cash health plan, Health MOTs, online GP access, gym discounts, and a dedicated volunteering day for a cause you care about., • Financial perks – Car leasing options, salary sacrifice schemes, and exclusive discounts through their benefits platform to help your money go further., • Future-focused benefits – Access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, plus life assurance at three times your salary for peace of mind., • Family-friendly policies – Enhanced parental leave, flexible working options, and support for work-life balance. They’re Committed to Inclusion They believe diversity makes them stronger and they’re committed to creating a place where everyone feels valued, respected, and able to thrive. Their recruitment process is designed to be accessible and inclusive, and if you need any reasonable adjustments at any stage, just let them know – they’ll make it happen. Please don’t delay in submitting your application. Where roles are urgent or they receive a high volume of applications, they may interview and conclude the process prior to any closing date indicated. Please note candidates must have current eligibility to live and work in the UK, our client does not currently hold a sponsorship license. If you’re looking for a place you can make a positive difference to society, to their organisation and to your future, apply now. Recruitment Agencies: They work exclusively with partners on their preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role. You may have experience in the following: Housing Officer, Housing Partner, Tenancy Management, Neighbourhood Management, Social Housing, Housing Management, Affordable Housing, Tenancy Enforcement, Rent Arrears, Income Recovery, Anti‑Social Behaviour, ASB Management, Community Safety REF-227 310

Sterling Williams are currently supporting the hiring of an Investment Compliance Analyst on behalf of a Fund Services and Solutions business on a permanent basis - this would suit candidates with a background in Investment or Fund Operations looking to move into Compliance or Risk, or someone with 12 months in Compliance already. Investment Compliance / Risk Analyst Salary circa £30,000 - £34,000 pa plus benefits Full-time; permanent Office location: Peterborough, but hybrid working is on offer (tapering down over the first few months to 2 consecutive days a month in the office) Working within the Compliance team, the Investment Compliance and Risk Analyst will support the wider team who are responsible for the day-to-day oversight of all Funds for Authorised Corporate Director (ACD) and Administration services, from monitoring investment risk to meeting mandatory regulatory reporting standards. • Manage, action, and assign emails received to the Compliance Team group inbox daily. Highlight and escalating to members of the team where required., • Assist with the timely resolution of errors and complaints including escalation of significant matters and ensuring appropriate record keeping., • Ensure that all errors\complaints are recorded on the registers held and appropriate documentation is produced and reta...

Customer Service Advisor - (Romanian speaking) – IT Consultancy – £15.84 PAYE Figure – Fully Onsite No experience required, full training provided Romanian language skills are essentialOverview: I’m currently partnered with a leading IT consultancy delivering innovative data and digital solutions to a range of enterprise clients across sectors including retail, healthcare, and manufacturing. The team thrives on solving complex business challenges using modern technologies and are now looking to expand their data capability with a customer-focused Service Desk Analyst to join their dynamic team in Peterborough. Key Responsibilities: Communicate clearly and transparently with customers, keeping them informed and confident in the service Work within established policies and procedures to ensure high standards and compliance Seek opportunities to enhance the customer experience by identifying improvements to existing processes Manage incidents involving vulnerable customers with care and sensitivity Record, investigate and resolve customer complaints promptly, aiming for first-time resolution Report any policy or process breaches swiftly and accurately Use various tools and platforms to maintain effective communication with customers Identify issues through clear and confident communication, and deliver timely, appropriate resolutions Use active listening and questioning techniques to fully u...

Responsibilities include maintaining clear communication with customers, resolving complaints, and identifying process improvements. The position is fully onsite, offers a contract of 3-6 months, and pays £18. A leading IT consultancy in Peterborough is seeking a Customer Service Advisor who is flu

Environmental Advisor (Civils/Infrastructure) Salary: £42,000 to £45,000 (DOE) Location: Peterborough/Cambridgeshire with regional travel (including Bedfordshire) Job type: Full-time, permanent Driving licence: Essential Overview We are recruiting an Environmental Advisor to support the delivery of environmental requirements across a portfolio of civils and infrastructure projects. This is a hands-on, project-facing role, suited to someone who is degree qualified in an environmental discipline, has relevant construction/highways experience, and can work closely with site teams to keep standards high and risks controlled. The role will support a mix of ongoing civils projects, including local authority and national highways framework works, plus a large long-term civils scheme in Bedfordshire. Key responsibilities Provide environmental support to project teams across civils/highways works, ensuring compliance with legislation, contract requirements and client standards. Act as the main environmental point of contact for site teams, subcontractors and clients, providing practical advice and guidance. Develop, implement and maintain project environmental documentation including management plans, aspect/impact registers and related records. Deliver environmental inductions, briefings and toolbox talks to improve on-site awareness and standards. Support investigations into environmental incidents/near misses (e.g., spills, pollution risks, nuisance complaints) and implement corrective/preventative actions. Manage environmental controls and monitoring as required (noise, dust, water management, waste, ecology constraints, pollution prevention). Ensure permits, consents and approvals are in place and complied with where relevant to the project scope. Provide environmental input into construction methodology and programme planning to reduce risk and avoid delays. Liaise with regulators and external stakeholders where required (e.g., Environment Agency, local authorities, landowners). Produce clear written reports, audit findings and performance updates for project and management teams. Person specification Essential Degree qualified in an environmental discipline (or equivalent relevant qualification/experience). Environmental experience within civils, highways, infrastructure or construction. Strong working knowledge of environmental compliance and practical site controls (waste, water, pollution prevention, nuisance). Confident communicator who can influence site teams and stakeholders. Organised, proactive and comfortable supporting multiple sites/projects. Full UK driving licence and willingness to travel. Desirable Experience supporting framework-based delivery (highways/civils) and client-led compliance environments. Environmental management system experience (ISO 14001). IEMA membership (or working towards). Benefits Salary: £42,000 to £45,000 depending on experience Holidays: 26 days + bank holidays (5 days reserved for Christmas period) Benefits platform (discounts, wellbeing support, GP access, counselling) Death in service Income protection Critical illness cover Employee Assistance Programme Cycle to Work scheme Enhanced maternity leave How to apply Apply with your CV. If you want to discuss the role before applying, send a message and we’ll share more detail

Service Desk Analyst – IT Consultancy – £15.84 PAYE Figure – Fully Onsite No experience required, full training provided English language skills are essentialOverview: I’m currently partnered with a leading IT consultancy delivering innovative data and digital solutions to a range of enterprise clients across sectors including retail, healthcare, and manufacturing. The team thrives on solving complex business challenges using modern technologies and are now looking to expand their data capability with a customer-focused Service Desk Analyst to join their dynamic team in Peterborough. Key Responsibilities: Communicate clearly and transparently with customers, keeping them informed and confident in the service Work within established policies and procedures to ensure high standards and compliance Seek opportunities to enhance the customer experience by identifying improvements to existing processes Manage incidents involving vulnerable customers with care and sensitivity Record, investigate and resolve customer complaints promptly, aiming for first-time resolution Report any policy or process breaches swiftly and accurately Use various tools and platforms to maintain effective communication with customers Identify issues through clear and confident communication, and deliver timely, appropriate resolutions Use active listening and questioning techniques to fully understand the customer’s needs and manage incidents through to completion Skills & Experience Required: A confident and friendly telephone manner Strong verbal and written communication skills Ability to meet and exceed targets A proactive attitude, comfortable working both independently and in a team Excellent multitasking and organisational skills Sharp attention to detailPackage: £15.84 PAYE Figure 3-6 month contract (may be extended) Office based in Peterborough Collaborative and forward-thinking data culture Opportunities to work with modern cloud-based data platforms

Customer Support Coordinator - 6 month temporary role Peterborough | Full-time | 08:00-16.30 / 09:00-17:30 (on a rota) Occasional Saturday mornings required (enhanced rate) Hybrid (2 days in the office) £13.85ph + enhancement for Saturdays and BH About the Role of Customer Support Coordinator An established and fast-growing UK manufacturing business is looking for a Customer Support Coordinator to join its busy operations team in Peterborough. This role sits at the heart of the customer journey, ensuring orders are processed smoothly and customer queries are handled efficiently while working closely with internal teams across planning, logistics, operations and commercial functions. You'll thrive here if you enjoy a fast-paced environment, juggling multiple priorities and building strong relationships with colleagues and customers alike. Key Responsibilities Process customer enquiries, orders and amendments accurately and efficiently Act as a key point of contact for customer queries via phone and email Proactively manage orders, identifying and resolving potential issues before they impact customers Liaise with internal teams including planning, logistics and operations to ensure customer requirements are delivered effectively Maintain accurate customer records and ensure systems are updated in a timely manner Support new account setup, contract and price processing, and order programming Manage customer complaints in line with company procedures and implement preventative solutions Communicate any supply or delivery changes clearly to all relevant stakeholders Work collaboratively across the wider business to support operational goals and service excellence About You We're looking for someone who is organised, proactive and confident communicating with both customers and internal teams. Essential: Experience in an administrative or customer support role Strong organisational skills and the ability to prioritise multiple tasks Excellent communication and relationship-building skills Experience working with multiple internal teams or departments Desirable: Experience working in a fast-paced customer service or order processing environment Experience using business systems or ERP platforms Familiarity with supply chain or logistics processes Working Pattern This role operates within the customer support team's operational hours of 08:00 - 17:30, with a rotating shift pattern, which may include split shifts, weekends and bank holiday cover (enhanced hourly rate) What You'll Bring A collaborative mindset and a commitment to delivering excellent service Attention to detail and accuracy when handling orders and data Curiosity and a willingness to question processes to improve how things are done Accountability for your work and a desire to continuously develop Anne Corder Recruitment Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. By applying you will be registered as a candidate with Anne Corder Recruitment Ltd, your personal data may be added to our database as part of the application process. Our privacy policy is available on our website and explains how we will use your data. Your details will be reviewed by one of our Recruitment Partners and we will contact you again within 5 working days if your application is to be progressed further. Please note that we are not able to provide support with visa sponsorships and all applicants must be based in the UK and hold the valid right to work in the UK INDEEDCOMM

Customer Service Advisor - (Hungarian speaking) – IT Consultancy – £15.84 PAYE Figure – Fully Onsite No experience required, full training provided Hungarian language skills are essentialOverview: I’m currently partnered with a leading IT consultancy delivering innovative data and digital solutions to a range of enterprise clients across sectors including retail, healthcare, and manufacturing. The team thrives on solving complex business challenges using modern technologies and are now looking to expand their data capability with a customer-focused Service Desk Analyst to join their dynamic team in Peterborough. Key Responsibilities: Communicate clearly and transparently with customers, keeping them informed and confident in the service Work within established policies and procedures to ensure high standards and compliance Seek opportunities to enhance the customer experience by identifying improvements to existing processes Manage incidents involving vulnerable customers with care and sensitivity Record, investigate and resolve customer complaints promptly, aiming for first-time resolution Report any policy or process breaches swiftly and accurately Use various tools and platforms to maintain effective communication with customers Identify issues through clear and confident communication, and deliver timely, appropriate resolutions Use active listening and questioning techniques to fully understand the customer’s needs and manage incidents through to completion Skills & Experience Required: A confident and friendly telephone manner Strong verbal and written communication skills Ability to meet and exceed targets A proactive attitude, comfortable working both independently and in a team Excellent multitasking and organisational skills Sharp attention to detail Fluent in HungarianPackage: £15.84 PAYE Figure 3-6 month contract (may be extended) Office based in Peterborough Collaborative and forward-thinking data culture Opportunities to work with modern cloud-based data platforms

Technical Claims Manager Peterborough £DOE + Bonus Full-time, permanent We're working with a well-established organisation operating in the automotive and vehicle services sector, who are looking to appoint an experienced Technical Claims Manager to lead their claims function. This is a senior, hands-on role combining technical claims expertise, people leadership, and operational oversight. You'll play a key part in delivering a fair, efficient, and customer-focused claims service while maintaining strong cost control and compliance standards. The Role of Technical Claims Manager As Technical Claims Manager, you'll lead a team of Claims Advisers responsible for assessing and authorising claims. You'll also share responsibility for wider operational performance, complaints handling, and continuous improvement across the business. Key Responsibilities Lead, manage, and develop a team of Claims Advisers to deliver a high-quality claims service Ensure claims are assessed accurately and consistently in line with policy terms, SLAs, and regulatory requirements Drive strong customer outcomes through clear communication and fair decision-making Monitor claims volumes, turnaround times, KPIs, and performance trends Produce and analyse management information to identify risks, cost pressures, and improvement opportunities Support control of claims spend, burn rates, and overall scheme performance Jointly oversee complaints handling, ensuring fair and compliant resolution Deliver training and coaching to claims staff to maintain strong technical capability Contribute to day-to-day business operations, office management, and Health & Safety oversight Support governance, audit activity, and regulatory compliance What We're Looking For Essential: Proven experience in claims management within motor vehicle maintenance, insurance, or an automotive environment Strong leadership experience with the ability to motivate and develop teams Solid technical understanding of claims assessment and cost control Experience producing and interpreting claims data and management information Confident communicator with sound judgement and decision-making skills Desirable: Experience managing claims spend, burn rates, or loss ratios Knowledge of complaints handling frameworks and regulatory requirements Experience delivering training to internal teams or external partners Why Apply? A senior, influential role with real impact on service quality and business performance Competitive salary with bonus potential Stable, permanent position within a growing organisation Opportunity to shape processes, develop people, and drive continuous improvement Anne Corder Recruitment Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. By applying you will be registered as a candidate with Anne Corder Recruitment Ltd, your personal data may be added to our database as part of the application process. Our privacy policy is available on our website and explains how we will use your data. Your details will be reviewed by one of our Recruitment Partners and we will contact you again within 5 working days if your application is to be progressed further. Please note that we are not able to provide support with visa sponsorships and all applicants must be based in the UK and hold the valid right to work in the UK INDEEDCOMM

Are you passionate about empowering people to be heard and respected? Ready to lead and inspire others in delivering high-quality, person-centred advocacy? At POhWER, we are passionate about making a difference in people’s lives and push boundaries to make an impact. As one of our permanent workers, you will be able to bring this to life. If you are ready to take on a role that impacts your community and thrive in a dynamic, fast-paced environment, you will be the perfect match for one of our Independent Advocate roles. We have a diverse range of employee, bank workers and volunteers from different backgrounds. Previous or current job roles and experiences working with vulnerable people is beneficial however we are more focused on recruiting based on values and the passion to make a difference. Hours of Work: We have both Full and part time positions available – Full time - 37 hours per week; Part time - 22.2 hours per week - working between 9am - 5pm Monday – Friday. Please specify on your application if you would like to be considered for either Full time/Part time/both Location: Home based with travel around the Peterborough area. (Applicants should live in the Peterborough area; have a full driver’s licence and access to their own transport.) Please note: You will be expected to be take a flexible approach and potentially could be expected to commute outside of your specified borough. This commute would be covered within our Milage rate within our policy. Salary: Full time salary equivalent £24,242.40 per Annum (Part Time Salary for this post £14,545.44 Per Annum) Contract Type: Permanent What You’ll Do • Provide high quality instructed and non-instructed advocacy according to the needs of the client and relevant to the service being provided, • Act on behalf of clients at all times, including following their instructions, taking action as directed by them or representing their wishes, feelings, beliefs and values in a way that is consistent with the law, guidance and best practice, • To evidence effective, outcome focused case management, ensuring all casework demonstrates processes of planning, action and review with relevant recording, • To provide high quality written reports as part of statutory advocacy roles, • To escalate concerns or complaints professionally to relevant public bodies as instructed by clients or otherwise where appropriate Independent Advocate Requirements: • Strong communication and time management skills to successfully work remotely., • Excellent IT skills, including the use of Microsoft Outlook, Word, and Excel, and the ability to learn software packages such as client management databases., • Attention to detail to ensure accurate recording of records and reporting to meet tight deadlines. Desirable: • Previous experience in advocacy, information and advice, or a similar role within health, social care, or the voluntary sector., • Demonstrable experience working with vulnerable adults., • Working knowledge of public and voluntary organisations. Benefits: • 25 days annual leave + Bank holiday (Rising to 30 days after 5 years’ service) with the option to buy or sell up to 5 days leave + your birthday off as an additional holiday day after 1 years’ service!, • Discretionary shutdown days at Christmas with up to 4 additional days leave., • 1 Community Leave Day per annum., • Cash Wellbeing Healthcare Plan which covers Optical/dental/alternative therapy and more!, • Auto enrolment Pension plan., • Death in service cover. Meet the Organisation: Who We Are and What We Do At POhWER, we are committed to empowering individuals and enabling their voices to be heard. We provide advocacy and information services to support people in making effective decisions about their health and social care. Our team is dedicated to listening, exploring options, and taking action to meet our clients' best interests. Think you are the perfect fit for this Independent Advocate role? Don't wait! Apply Now! Closing Date: 9AM, Tuesday 31st March 2026 (We reserve the right to close this vacancy early) An Enhanced DBS check and National Offender Management Service vetting will be conducted for this position. We're proud to support our colleagues from the armed forces signing the Armed Forces Covenant in August 2024. Successful applicants will need to obtain business insurance for their own vehicle. POhWER is an equal opportunities employer, holder of the Investors in People Silver award, and a member of the MINDFUL EMPLOYER scheme. We are a level 2 Disability confidence scheme employer, and disabled applicants who meet all the essential criteria will be guaranteed an interview. POhWER is committed to equality, diversity, and inclusion. We encourage applications from all backgrounds, cultures, and abilities, and particularly welcome candidates from groups currently underrepresented in our workforce. Our goal is to foster an inclusive environment where everyone feels valued and empowered to contribute. This includes, but is not limited to, people with disabilities, women, men, Black, Asian and other racially minoritised people, LGBTQ+ who are currently under-represented in our workforce. To help embed inclusion for all, from day one, we offer a range of family friendly, inclusive employment policies, flexible working arrangements and employee networks to support people from different backgrounds

Our client, a well-established and growing business based in Peterborough, is expanding their friendly and professional team. They are now looking for a proactive and customer-focused Customer Claims Advisor to join them during an exciting period of growth. This is a fully office based role working Monday – Friday 8.45am – 5.15pm. The Role As a Customer Claims Advisor you will be the first point of contact for clients, you’ll play a key role in delivering a smooth and supportive claims journey. This role offers real variety and responsibility within a supportive team environment where no two days are the same. You will: * Manage claims from initial instruction through to final settlement * Provide clear, professional updates and guidance to clients throughout the process * Handle queries efficiently and empathetically * Liaise with internal teams and external stakeholders * Accurately update client records and internal systems * Manage your own diary and workload effectively * Handle complaints professionally, escalating where appropriate About You We’re looking for someone who: * Has previous experience in a customer service or claims-based role * Ideally has exposure to insurance or financial services * Communicates confidently and professionally, both verbally and in writing * Is highly organised with good attention to detail * Is proficient in MS Office * Enjoys working as part of a team and takes pride in delivering high standards * Is eager to learn and develop What’s on Offer * Salary from £25,000 depending on experience * Pension scheme * Attendance bonus * Rewards and discount schemes * Genuine opportunities for progression * Free onsite parking * Supportive, team-focused environment If you’re looking for a stable, office-based role where you are a part of a growing and reputable business, we’d love to hear from you. Further details of this Customer Claims Advisor role are available on application. To apply, please submit your current CV. Interviews will be held as CVs are reviewed. Infinity Recruitment Consultancy Limited acts as an employment agency for permanent, contract and temporary recruitment. By applying you will be registered as a candidate with Infinity Recruitment Consultancy Limited, your personal data may be added to our database as part of the application process. Our privacy policy is available on our website and explains how we will use your data

A place to create moments that matter Salary: £37,412 per annum (including car allowance) Location: Peterbrorough, Hybrid with travel around your patch to meet customer needs (minimum 1 day a week in the office). Permanent, 35 hours per week, Monday - Friday between 8am and 6pm depending on customer needs. Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important. It’s this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change. For a career that means more and makes a meaningful impact on society, this is the place to be. About the role Always motivated to achieve brilliant standards of service, our Housing Partners (Housing Officers) are the first point of contact for our customers. You’ll be a visible presence in your patch, ensuring the effective management and maintenance of tenancies. Moving into a new home is an exciting life experience and your role will have a positive influence on our customer journey from the moment we onboard new tenants. Sometimes things don’t always go to plan, so you’ll also support customers to manage their rent accounts (including taking cases to court as a last resort), manage anti-social behaviour utilising a multi-agency approach as required, resolve customer complaints effectively and use appropriate legal remedies to ensure tenancies are ended efficiently and in line with legal and regulatory requirements when necessary. You’ll develop strong relationships with internal stakeholders and external partners and build strong community bonds to make moments that matter every day. Salary: The Housing Partner (Housing Officer) role offers a salary of £36,162 per annum for candidates who fully meet the role requirements. If you're still developing in some areas, we’ll support your growth with a starting salary just 5% or 10% below the spot rate, depending on experience. You’ll also receive an essential user car allowance starting from £1,250 per annum, pro rata plus milage for travel around your patch - helping you stay mobile while making a difference in your community. About you You’ll need experience in delivering housing management services, plus an understanding of tenancy and neighbourhood management. It would be ideal if you have a CIH Level 3 Certificate in Housing - or you’d be willing to work towards it. You’ll bring a proven track record in managing anti-social behaviour, as well as a strong knowledge of rent collection processes and legal frameworks around income recovery. As you’ll be travelling across our Accent sites and estates, you’ll need a full UK driving license and access to a vehicle. The successful candidate will undergo a DBS check as part of the pre-employment checks. A place to build a future We’ve got big ambitions and we’re looking for people who want to grow with us. Here, you’ll have the chance to learn new skills, shape your career, and thrive in a collaborative environment where your ideas matter. And because we believe great work deserves great rewards, here’s what you can look forward to: Generous time off – 28 days holiday plus bank holidays, an extra day for your birthday, and the option to buy more. Health & wellbeing support – Cash health plan, Health MOTs, online GP access, gym discounts, and a dedicated volunteering day for a cause you care about. Financial perks – Car leasing options, salary sacrifice schemes, and exclusive discounts through our benefits platform to help your money go further. Future-focused benefits – Access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, plus life assurance at three times your salary for peace of mind. Family-friendly policies – Enhanced parental leave, flexible working options, and support for work-life balance. Career development – From Stepping into Management and Management Essentials training to our Leadership Academy, apprenticeships, and more – we’ll help you grow and succeed. This is more than a job – it’s a place where you can make an impact, feel valued, and be rewarded for what you do. We’re Committed to Inclusion We believe diversity makes us stronger and we’re committed to creating a place where everyone feels valued, respected, and able to thrive. Our recruitment process is designed to be accessible and inclusive, and if you need any reasonable adjustments at any stage, just let us know – we’ll make it happen. Please don’t delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated. Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license. If you’re looking for a place you can make a positive difference to society, to our organisation and to your future, apply now. Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role. You may have experience in the following: Housing Officer, Housing Partner, Tenancy Management, Neighbourhood Management, Social Housing, Housing Management, Affordable Housing, Tenancy Enforcement, Rent Arrears, Income Recovery, Anti‑Social Behaviour, ASB Management, Community Safety REF-(Apply online only)