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Service Desk Analyst (Romanian speaking) Location - Peterborough Our client are looking to appoint a Service Desk Analyst, to supplement the team with hard working, enthusiastic and customer focused individuals to provide an outstanding level of service and quality. Key Responsibilities of a Service Desk Analyst • Present a professional image of the company to deliver positive customer experience throughout the customer journey, • Be clear and transparent in all communication with customers to ensure they understand the current situation in order to demonstrate the business principles, • Responsible for working in adherence to all policies and procedures in order to deliver compliant customer outcomes, • Constantly strive to improve the customer experience by challenging existing processes and practices and recommending change where appropriate., • Manage vulnerable customer incident in order to ensure the most appropriate support is provided, • Identify and accurately record any complaints received from customers and achieve first time resolution, • Responsible for identifying and reporting any incidents of breaches of operational processes and policies, • Use a variety of tools and techniques to initiate and maintain contact with customers to ensure an appropriate outcome is achieved, • Effectively communicate with customers in order to identify the issue and to provide customers an appropriate outcome, • Utilise effective questioning techniques to understand the customer circumstances, to ensure an Incident is managed to exit in a timely manner Skills needed to be a Service Desk Analyst • A confident telephone manner, • Effective written and verbal skills, • The ability to work towards targets, • The ability to work as an individual and as part of a team, • Great multi-tasking skills, • Key attention to detail

Service Delivery Manager – Peterborough, UK (hybrid). Conduct regular service reviews with customers and provide recommendations to improve payment delivery rate and reduce returns. FMA, FCA, UK Financial Ombudsman Service, AFCA) in connection with complaints.

An Assistant Manager is the go-to person in the store on shift.You will be there to help inspire your colleagues to deliver the best customer experience in the business and help overcome any issues you come across.Due to the service that Wickes provides, you would be required to help multiple functi

Housing Officers, Repairs, Neighbourhood Services) to gather information and resolve issues * Maintain accurate records of complaints and actions taken, ensuring compliance with corporate policies and regulatory requirements * Prepare reports on complaints trends, outcomes, and ser

An Assistant Manager is the go-to person in the store on shift.You will be there to help inspire your colleagues to deliver the best customer experience in the business and help overcome any issues you come across.Due to the service that Wickes provides, you would be required to help multiple functi

We’re looking for a customer focused, curious and resilient Complaints Resolution Partner to join our busy Complaints team.

They’re looking for a customer focused, curious and resilient Complaints Resolution Partner to join their busy Complaints team. You'll have extensive complaint handling experience in a regulated environment, dealing with stage 1 and/or stage 2 complaints including the awareness of the regulati

Reporting directly to the Head of Risk and Compliance, you will have the unique opportunity to take ownership of the complaints and fraud space. Lead Investigations: Investigate complaints, predominantly relating to vehicle issues, applying the FCAs complaint handling rules and relevant legislatio

They're looking for a customer focused, curious and resilient Complaints Resolution Partner to join their busy Complaints team. Your work won’t just resolve complaints - it will help shape better services for the future. The spot salary for the Complaints Resolution Partner post is £15,439 per an

We're looking for a Complaints Business Partner (CBP) to drive organisational learning through complaints, managing our most complex cases and embedding processes and capabilities across teams to ensure insights inform strategy and improve resident outcomes. As a trusted partner to senior leaders, y

We’re looking for a customer focused, curious and resilient Complaints Resolution Partner to join our busy Complaints team. Meticulous attention to detail, accuracy, and excellent verbal and written communication skills are crucial as we strive to resolve complaints with a positive outcome. You ma

Maintain accurate complaints and enquiry data and contribute to reporting and service improvement. Key requirements for the successful Housing Complaints and Quality Officer are:. Experience investigating and responding to complex complaints.

An NHS GP practice in Lancashire is seeking an experienced complaints lead to oversee patient feedback management and ensure compliance with NHS standards. This crucial role requires excellent communication, strong organisational skills, and experience in complaints management. The successful candid

We’re looking for a customer‑focused, curious and resilient Complaints Resolution Partner to join our busy Complaints team. Meticulous attention to detail, accuracy, and excellent verbal and written communication skills are crucial as we strive to resolve complaints with a positive outcome. Comp

Lead Investigations: Investigate complaints, predominantly relating to vehicle issues, applying the FCA's complaint handling rules and relevant legislation. Experience in a compliance, complaints, or investigative role, with an understanding of regulatory expectations. To take things to the next lev

Maintain and manage all complaints in line with internal operational processes. Business Improvement Officer - Complaints. We're looking for a Business Improvement Officer - Complaints to be part of our success story.

Maintain up-to-date records of complaints, learning actions and outcomes; ensure timeliness per TLCP procedures. Contribute to learning lessons events and keep complaints pages on the website up to date; conduct complainant satisfaction surveys. Maintain knowledge of NHS Complaints Regulations.

A well-known financial services provider is hiring a Specialist Service Consultant to enhance customer experiences through effective complaint handling.Candidates should possess strong customer service and communication skills, with a proven background in resolving customer issues.The role supports

A leading housing organization in Peterborough is seeking a Complaints Resolution Partner to provide exceptional customer support during challenging times. This role involves investigating and resolving complaints, collaborating with internal teams, and ensuring compliance with regulations.

As part of their ongoing commitment to customer fairness and regulatory excellence, they are seeking an experienced Complaints Handler to join their risk and compliance function. Manage and investigate customer complaints from initial receipt through to final resolution. Accurately record complaints

A leading UK banking organization is seeking a Complaints Team Leader to coach a team of Case Handlers and ensure excellent customer outcomes.

A healthcare provider in the UK is seeking a complaints lead for a fixed term role until August 2026. The successful candidate will manage patient feedback and complaints, ensuring adherence to NHS standards. Responsibilities include coordinating the complaints process, drafting responses, and colla

In January 2025 we launched our complaints handling function and are now receiving approximately 100 complaints per month. Conduct thorough investigations into complaints regarding enforcement agents, determining if processes were followed correctly and if individuals were treated fairly.

A well-established B2B lender in the UK is seeking an experienced Complaints Handler for their risk and compliance function. This role involves managing customer complaints, ensuring they are resolved fairly and in compliance with regulatory requirements.

To investigate and resolve all regulated complaints in a fair and impartial manner. Ultimately focused on resolving complaints fairly and ensuring that ‘good customer outcomes’ are realised both now and in the future. Previous experience as a Complaints Investigator desirable.

Complaints Review Officer, Tower Hamlets. Vitalis are recruiting for an experienced Complaints Review Officer to work in a team in Tower Hamlets.

A leading wealth management firm in the UK seeks a Complaints Investigator on a fixed term remote contract for 9 months. The role involves investigating and resolving complaints, liaising with stakeholders, and ensuring compliance with regulations. Ideal candidates have experience in complaints inve

A leading housing association in Greater London is seeking a Complaints Investigator to enhance the resident experience by effectively resolving complaints. The successful candidate will manage complaints from initiation to resolution, ensuring fairness and compliance with regulatory standards.

A recruitment agency is seeking a Complaints Review Officer to join their team in Tower Hamlets. The role involves investigating complaints at stage 2 for Housing Ombudsman cases, requiring experience in complaint investigation.

A customer-focused housing organization is seeking a Complaints Resolution Partner in Peterborough.

In this key role, you'll take ownership of complaints from start to finish, working to resolve issues effectively, restore customer trust, and drive continuous improvement across the organisation. Managing and investigating complaints thoroughly and impartially. Supporting positive external relation

A leading financial services provider is seeking a Complaints Investigator to conduct fair investigations and resolve complaints while adhering to regulatory standards.

A leading restaurant chain in the UK is seeking a Senior Customer Support Manager to lead the team responsible for handling customer complaints.

They’re looking for a customer focused, curious and resilient Complaints Resolution Partner to join their busy Complaints team. You may also have experience in the following: Complaints Management, Resolution Advisor, Customer Service Advisor, Administration, Customer Care, Inbound Calls, Customer

The position includes responsibilities like managing complaints, ensuring legal compliance, and serving as a technical contact for clients.

A respected financial services organization in Epsom and Ewell is seeking a Complaints Resolution Specialist. You will be responsible for investigating and resolving complaints impacting financial and regulatory aspects while driving client-centric changes.

This role requires strong customer service skills and experience in handling complaints in a regulated environment. A leading housing organization in Peterborough is seeking a Complaints Resolution Partner to join their team.

Ensure the practice's complaints process adheres to the NHS Complaints Regulations 2009, CQC Regulation 16 (receiving and acting on complaints), and CQC Regulation 17 (good governance and learning from feedback). As the complaints lead, you will act as the central point of contact for all formal and

A UK-based enforcement oversight body is looking for an Investigator to conduct thorough investigations into complaints against enforcement agents.

Be the first point of contact for complaints and escalate as required. Acknowledge, categorise and manage complaints from initial contact to final response. Maintain up-to-date records of complaints, learning actions and outcomes; ensure timeliness per TLCP procedures.

A local government authority in the West Midlands seeks a Housing Complaints and Quality Officer to investigate housing complaints and enhance service delivery.

They’re looking for a customer focused, curious and resilient Complaints Resolution Partner to join their busy Complaints team. Your work won’t just resolve complaints – it will help shape better services for the future. The spot salary for the Complaints Resolution Partner post is £30,878 pe

A pioneering fintech firm in Greater London seeks a Complaints and Fraud Investigator to lead investigations, enhance customer experience, and drive continuous improvement.

This hybrid role involves assisting customers with their complaints, ensuring timely resolutions, and working collaboratively with various departments. A leading housing organization is seeking a Complaints Resolution Partner to join their team in Peterborough.

A good understanding of the regulator’s approach to complaints. So, if you want to be bold in the pursuit of your ambitions, bring new ideas, and challenge and evolve what we do, it’s the perfect time to join us!# About the RoleLevel: 3Location: Fully remoteContract: Fixed Term Contract/

A leading service provider in the UK is seeking a Business Improvement Officer - Complaints to manage and resolve customer issues effectively.

Ensure the practice's complaints process adheres to the NHS Complaints Regulations 2009, CQC Regulation 16 (receiving and acting on complaints), and CQC Regulation 17 (good governance and learning from feedback). As the complaints lead, you will act as the central point of contact for all formal and

Responsibilities include managing complaints, providing excellent customer service, and collaborating with colleagues. The role requires experience in social housing, complaints management, and strong communication skills.