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Foster Care Associates (The FCA) Senior Supervising Social Worker - 12-month fixed term Salary: Up to £40,081.10 per annum, dependent upon experience Location: Home-based, supporting our foster parents in Peterborough Benefits: • £2,000 car allowance, • 30 days' annual leave plus Bank Holidays, • Life assurance, • Company pension, • On-site free parking, • Employee discount scheme About Us Set up by a former foster parent and former social worker in 1994, Foster Care Associates (FCA) is an established fostering agency which forms part of the Polaris Community - one of the UK's largest leading communities of children's service providers. The business was born out of an enthusiasm for delivering fostering services to make a positive difference to the lives of looked after children. Our first office was in the Worcestershire countryside, and that's still where our Head Office is today. We've come a long way since those early days and, over the years, FCA has built a strong reputation for excellence, and now offers a wide range of services to children and families. But our purpose remains the same; 'to make a positive and lasting difference for children, families and communities', and it's underpinned by a series of values designed to help us assist children and young people to reach their full potential. Today, we're one of the country's largest and most experienced independent fostering agencies. But just because we're large doesn't mean we're impersonal. At FCA we're one big family, and we're committed to supporting every single child and foster parent, every single minute of the day. Duties Will Include • Support foster parents and their families to achieve outstanding outcomes for all children and young people in foster care., • Supervise, support and monitor the continued suitability and competence of foster parents, ensuring they provide a safe, healthy, nurturing and learning environment for children/young people., • Ensure that carers fully understand the fostering task, competencies to be achieved and the standards expected, including complaints and representation procedures as detailed in the FCA policies and procedures., • Provide and record regular supervision to allocated foster parents in line with FCA's Operational Standards., • Work in partnership in a team parenting approach to help identify any needs within the foster family e.g. respite, activities, therapy, holidays, with all members of the child's network, including contributing to all relevant meetings and any other tasks defined., • Ensure each child and foster parent's records are fully compliant in respect of all key documentation., • Attend meetings and/or provide reports for Commissioning Teams to address individual packages of care., • Promote participation of children/young people in the development of the agency and in accessing resources and opportunities in their local community., • Participate in an out-of-hours support service on a rota basis., • A Social Work qualification., • Professional registration with Social Work England or equivalent., • Proven ability to produce a high standard of report writing., • A comprehensive working knowledge of relevant legislation and child safeguarding procedures., • The willingness and ability to travel extensively across the Yorkshire/Humberside/Lincs area., • Confidence with transporting children and young people in sometimes stressful/difficult situations. We would love to hear from you to join our amazing friendly team, so to be considered, please apply and we will be in touch. No agencies, please. Foster Care Associates is an equal opportunities employer and has been awarded the disability confident employer by Jobcentre Plus. The successful applicant will be subject to an enhanced DBS check. PandoLogic. Category:Social Services, Keywords:Adoption Social Worker, Location:Peterborough, ENG-PE3 6HQ

Nursery Assistant Key InformationLocation:Market Deeping, Lincolnshire, United Kingdom Lincolnshire PE6 8LQContract Type: Part-time NO. of HOURS Contract Length: PermanentSalary: £12.71 – £12.75 gross per hour (£26,640.16 - £25,724.00 full time equivalent salary 40 hours per week all year round) Benefits: Birthday Off, 6 fully paid sick days, Cashback Healthcare Plan, Retail Discounts, Recognition & Reward, 50 % Childcare Discount, 24/7 Virtual GP Access, 24/7 Counselling Support, Discounted gym Membership, Personal Financial Advisor Access, Pension Discovery, Learning platform Access Join the Kindred Family – A Place to Grow, Thrive, and Make a Difference Are you passionate about early years education, supporting children's development, and working in a role where you can have fun, be creative, and help develop little minds? At Kindred, we believe work should be more than just a job – it should be a place where you feel valued, supported, and inspired every day. Due to a new opportunity, we’re excited to welcome an Nursery Assistant to our friendly and dedicated team in Market Deeping, Lincolnshire, United Kingdom Whether you’re just starting out or looking for your next professional step, this role offers the chance to be part of a warm, inclusive environment where 91.71% of our team would recommend us as a great place to work. What You’ll Need Essential: Strong written and verbal communication skills Excellent organisational ability and attention to detail Provide outstanding customer service Have good time management, meeting deadlines A commitment to working within Early Years Childcare Desirable: Previous nursery experience Paediatric First Aid Food Hygiene What You’ll Be Doing Responsibilities: Use a friendly approach with parents and carers, children, and colleagues Provide a safe, stimulating, and educational environment for the children to learn, play, explore and develop. Maintain a homely environment for all children, which is clean and organised Implement interesting and inspiring activities for children to learn through play Build relationships with Key Children, record their interests and achievements through observations Ensure that you understand and follow company Policies and Procedures Safeguarding is a shared responsibility to protect children, parents, and staff from harm Maintain strictly professional relationships and report any complaints or concerns to management in accordance with company policy and procedures. Other responsibilities: Attend and actively participate in staff meetings and training, parent information sessions and functions as appropriate; including marketing events and activities that may run during the evening or at the weekend Treat all personal and sensitive information relating to staff, children, families, visitors, nursery or the company with utmost integrity and confidentiality Undertake any other duties to ensure the smooth running of the nursery, and the safety and wellbeing of children, staff and families. Why Join Kindred? At Kindred, we’re more than a nursery group – we’re a family. Supportive Culture – Our nurseries are built on strong relationships, teamwork, and a genuine sense of belonging.Career Development – Whether you're an apprentice or a seasoned professional, we offer clear progression pathways, structured training, and mentorship.Work-Life Balance – Enjoy structured working hours, flexible shift options, and hybrid roles (where applicable).Competitive Pay & Benefits – We regularly benchmark our salaries and offer generous benefits including bonuses, pensions, and paid leave.Award-Winning Family – Join a company that values recognition, personal growth, and team success. Our Recruitment Process Interviews: Rolling interviewsExpected Start Date: ASAP Our process includes: • A video interview followed by a face-to-face interview with a stay and play at the nursery, • ‘Stay and Play’ session to observe you working with children *fully supervised To apply for the Nursery Assistant position with us, please click the "Quick Apply" button and submit your CV and a short cover letter explaining your interest in the role. We aim to respond to all applicants within 2–5 working days. Thank you for considering a career with Kindred! As part of our commitment to safeguarding and promoting the welfare of the children in our care, the successful candidate is expected to undergo an enhanced DBS check IND1

Customer Service Advisor - (Dutch, Hungarian and Spanish Speaking) – IT Consultancy– £15.84 PAYE– Fully Onsite • No experience required, full training provided, • Dutch language skills are essentialOverview:I’m currently partnered with a leading IT consultancy delivering innovative data and digital solutions to a range of enterprise clients across sectors including retail, healthcare, and manufacturing. The team thrives on solving complex business challenges using modern technologies and are now looking to expand their data capability with a customer-focused Service Desk Analyst to join their dynamic team in Peterborough.Key Responsibilities:, • Communicate clearly and transparently with customers, keeping them informed and confident in the service, • Work within established policies and procedures to ensure high standards and compliance, • Seek opportunities to enhance the customer experience by identifying improvements to existing processes, • Manage incidents involving vulnerable customers with care and sensitivity, • Record, investigate and resolve customer complaints promptly, aiming for first-time resolution, • Report any policy or process breaches swiftly and accurately, • Use various tools and platforms to maintain effective communication with customers, • Identify issues through clear and confident communication, and deliver timely, appropriate resolutions, • Use active listening and questioning techniques to fully understand the customer’s needs and manage incidents through to completionSkills & Experience Required:, • A confident and friendly telephone manner, • Strong verbal and written communication skills, • Ability to meet and exceed targets, • A proactive attitude, comfortable working both independently and in a team, • Excellent multitasking and organisational skills, • Sharp attention to detail, • Fluent in Dutch, Hungarian or SpanishPackage:, • £15.84 PAYE Hourly Figure, • 3-6 month contract (may be extended), • Office based, • Collaborative and forward-thinking data culture, • Opportunities to work with modern cloud-based data platforms

Job Title: Nursery Manager Location: Market Deeping, Lincolnshire, United Kingdom, Lincolnshire, PE6 8LQContract Type: Full-timeContract Length: Permanent Hours: 40 hours per week Salary: Competitive (plus quarterly and annual bonuses)Benefits: Birthday Off, 6 Fully Paid Sick Days, Cashback Healthcare Plan, Retail Discounts, Recognition & Reward Scheme, 50% Childcare Discount, 24/7 Virtual GP Access, 24/7 Counselling Support, Discounted Gym Membership, Personal Financial Advisor Access, Pension Discovery, Learning Platform Access Join the Kindred Family – Lead, Inspire, and Make a Difference Are you an experienced early years professional with a passion for leadership and delivering outstanding childcare? At Kindred, our Nursery Managers are at the heart of our nurseries, creating supportive and inspiring environments for children and staff alike. We offer a competitive salary, career progression opportunities, quarterly and annual bonuses, and the chance to develop within a company that truly values its leaders. You’ll manage and improve your nursery, lead a talented team, and play a key role in shaping children’s early education while helping your team thrive. If you’re ambitious, driven, and passionate about early years education, we’d love to meet you. About Kindred Kindred is a family of inspiring nurseries and preschools with a distinct home-from-home environment. By creating days filled with unique moments and opportunities, we enrich children’s development during their early years. Our mission is creating inspiring worlds full of awe and wonder for little ones to grow and thrive in. Our values guide all we do: • Always Learning – Continuously developing ourselves and our teams, • Inspirational – Creating magic in every action As a Nursery Manager, you will: • Lead the Deputy Manager, Third in Charge, and Room Leaders to ensure high standards of Early Years care and education, • Maintain an organised, safe, and stimulating nursery environment, • Keep accurate records and ensure procedures are followed across the nursery, • Build and maintain a reputation as the nursery of choice for children and staff, • Model and monitor best practice in line with regulatory guidelines, • Inspire and support your team, overseeing inductions, mentoring, and ongoing development Leadership Responsibilities • Oversee the day-to-day operations of the nursery, • Lead by example, modelling good practice and creating a shared vision, • Supervise, support, and allocate tasks to your team, • Conduct regular supervisions and performance discussions, • Manage recruitment, interviews, and induction of new staff, • Respond to complaints or concerns raised by parents or colleagues, • Conduct nursery tours confidently, promoting available spaces, • Actively deliver and participate in staff meetings, training, parent sessions, and marketing events (including evenings or weekends) Essential • Proven experience in leading and managing a team within early years, • Strong written and verbal communication skills, • Excellent organisational skills and attention to detail, • Outstanding customer service and time management, • Full and relevant Early Years Level 3 Childcare Qualification or higher At Kindred, we’re more than a nursery group – we’re a family. • Supportive & Inclusive Culture – Strong relationships and team collaboration, • Career Development – Structured training, mentorship, and clear progression pathways, • Work-Life Balance – Structured hours and supportive leadership environment, • Competitive Pay & Benefits – Salary, bonuses, and generous benefits package, • Interviews: Rolling interviews, • Video interview followed by a face-to-face interview at the nursery, • A fully supervised ‘Stay and Play’ session To apply for the Nursery Manager position, please click the “Apply” button, complete the application form, and upload your CV along with a short cover letter explaining your interest in leading a Kindred nursery. We aim to respond to all applicants within 2–5 working days.Thank you for considering a career with Kindred. As part of our commitment to safeguarding and promoting the welfare of children, the successful candidate will be required to undergo an enhanced DBS check. IND1 ROL

Service Desk Analyst (customer service) - 12-hour Night Shifts - 4 days on, 4 days off. Location - Peterborough Our client are looking to appoint a Service Desk Analyst, to supplement the team with hard working, enthusiastic and customer focused individuals to provide an outstanding level of service and quality. Key Responsibilities of a Service Desk Analyst • Present a professional image of the company to deliver positive customer experience throughout the customer journey, • Be clear and transparent in all communication with customers to ensure they understand the current situation in order to demonstrate the business principles, • Responsible for working in adherence to all policies and procedures in order to deliver compliant customer outcomes, • Constantly strive to improve the customer experience by challenging existing processes and practices and recommending change where appropriate., • Manage vulnerable customer incident in order to ensure the most appropriate support is provided, • Identify and accurately record any complaints received from customers and achieve first time resolution, • Responsible for identifying and reporting any incidents of breaches of operational processes and policies, • Use a variety of tools and techniques to initiate and maintain contact with customers to ensure an appropriate outcome is achieved, • Effectively communicate with customers in order to identify the issue and to provide customers an appropriate outcome, • Utilise effective questioning techniques to understand the customer circumstances, to ensure an Incident is managed to exit in a timely manner Skills needed to be a Service Desk Analyst • A confident telephone manner, • Effective written and verbal skills, • The ability to work towards targets, • The ability to work as an individual and as part of a team, • Great multi-tasking skills, • Key attention to detail

About The Role HomeServe is recruiting a Network Coordinator to join our Network Supply Chain team. This team plays a vital role in ensuring the consistent, daytoday delivery of ahighqualityservice to our customers, working with a UKwide network of trusted contractors across multiple trades, all engaged on a commercial contractual basis. Demonstrable,strongExcel capability is a key requirement for success in this role.Ifyourehighly organised, a confident communicator, and have experience with coordination and budgetary controls,wedlove to hear from you. This isa great opportunityto play a key part in keeping our network running effectively while helping deliver the reliable service our customers expect from HomeServe. Salary : Competitive Contract :Full Time, Permanent, 40 Hours per week, Where will I work? Location :You must be able to commute to one of the threeUKofficeslocatedin; Nottingham (NG6 8WR), Preston (PR2 9NZ)and Walsall (WS2 7BN)with arequirementto follow our Hybrid Working Model of a minimum 2 days in the nearest office . Who is HomeServe looking for ? In this role,youllsupport the smooth coordination of our contractor network, helping tomaintainstrong service standards and positive working relationships.Youllreport intothe Operational Partnerships Service Excellence Manager .You will work closely withtrade specificSupply Chain Manageron aday to daybasis, who in turn reports to theHead of Network Operations, giving you clear direction and support within an established structure. PRINCIPAL ACCOUNTABILITIES : Support the Network Supply Chain Managers (SCM) to deliver the HomeServe Supply Chain Strategy and support SCMs with coordination of activities. Support contractors directly with HomeServeMembershipLimitedsystems and processes. This will include from an IT perspective, supporting our contractors with any technical system issues. Develop andmaintainstrong relationships with key critical departments within Network, DirectlyEmployedEngineersand Service Operations. Support the Health and Safety culture into our Network Trades to ensure compliance with all regulatory bodies. Ensuring that regular data is collated and produced for the SCMs. Provide support to the Network team in the form of reviewing the complaints and Rant&Ravedata to highlight the root causes andtrends.This will include direct communications with our contractors to drive rant and rave improvements and complaint reductions. Maintain the WorkInProgress (WIP)for SCMs. This will involve detailed analysis of the WIP alongside communicating directly with our contractors, to drive job delivery and job completion, thus reducing outstanding WIP. Assistancewith project work for the Network Operation as and whenrequired, including supporting the SCMs with the search,selectionand onboarding of contractors Assistancewith cost recovery from contractors after the weekly reviews with SCMs. Involvement will be direct with our contractors and finance teams to ensure anend to endprocess fortimelycost recovery across the Network. Assistancewith producing productivity and performance packs for regular distribution to our Network of 125 contractors. Preparation and sending bulk communications to contractors on behalf of the SCMs. Contractor engagement is key. About The Candidate To be successful in this role you will need to have the following knowledge,skillsand attributes: Essential : Knowledge of Google and/or Microsoft Office applications, with strong excel competence Excellent organisational skills Experience in co-ordination Good communicationskills Desirable Industry knowledge preferred Full UK Driving License About The Company What can HomeServe offer me? 22 days' holiday (rising to 25), with the opportunity to buy extra days. Plus, take 2 paid days to volunteer for a charity of your choice Access to hundreds of discounts via ORB Our Recognition & Benefits platform, plus interest-free techpurchasing, Salary Finance, mortgage advice, and moresubject to eligibility Free HomeServe policy giving you peace of mind at home Pension scheme to support your future Health & wellbeing benefits includingPaycarefor Work, Virtual GP access, Will Writing support, Care Concierge, and our Employee Assistance Programme Free onsite parking and great links to local public transport Cycle to Work Scheme Free toast and refreshments to keep you fuelled throughout the day With over 30 years experience in looking after UK homes, HomeServe is one of the countrys leading homeassistanceproviders. From home cover and new boilers to one-off repairs, we are always looking for ways to deliver better care to our customers.Our expert teams are here to help with plumbing and drainage, boilers and heating, electrics, and even kitchen appliances. Whether it is a scheduled service, a one-off repair, or a full installation, our Home Experts are ready to get the job done-quickly, safely, and with care. What happens next? If your CV is shortlisted, we will be in contact with you prior to interviewscommencingin May / June 2026. TPBN1_UKTJ

Were working with a public-sector housing provider who urgently requires a Housing Complaints Handler to support their team during a period of high complaint volumes. This is a hands-on role where youll take ownership of stage 1 housing complaints from start to finish, helping to ensure residents receive timely, fair, and high-quality responses. Youll be working closely with internal teamsparticularly repairs and contractorsto investigate issues and drive resolutions. Youll join a supportive team environment, working alongside an existing coordinator to help manage caseloads and improve overall service delivery. Key Responsibilities of a Housing Complaints Officer • Manage stage 1 complaints end-to-end, from initial receipt through to resolution, • Monitor the complaints inbox and case management system (CRM), • Contact residents to clarify concerns and manage expectations, • Investigate complaints by liaising with internal teams (e.g. repairs, contractors), • Draft and issue formal written responses within agreed timescales, • Ensure all cases are accurately recorded, tracked, and updated, • Process compensation claims where appropriate, • Escalate or route staff-related concerns to relevant managers, • Provide follow-up support where needed after case closure, • Identify and flag recurring issues or trends to managementAbout You

We are recruiting for an experienced Debt Collection or Credit Control person who can provide temporary cover for a client in Newark. With an immediate start and an expected period of 4-6 weeks covering sickness. This is a full time office based role, the working hours are Monday-Friday 8:30-5. Hourly rate £13.15-£13.75ph DOE. We are looking for a professional individual with great attention to detail, confident with Excel and has Credit Control or Debt collection experience as this will be chasing payment and where necessary setting up repayment schedules. -Dealing with customer dissatisfaction / complaints with a Right First-Time approach. -Taking card payments over the telephone. You will need to be confident dealing with people over the phone, staying calm and trying to solve any issues that arise out of those conversations, escalating where need to. To apply please send you CV to Natalie Fox Reflect Recruitment Group are operating as an employment business under the Employment Agencies Act 1973...

Key Responsibilities: Calibrate test equipment Investigate production complaints and implement corrective action Lead Root Cause Analysis Verify compliance with quality and safety standards Conduct routine GMP, hygiene, and foreign body inspections Resolve non-conformance Taste panel process Monito

We are recruiting on behalf of a local authority for an experienced Housing Allocations Officer to join a high-performing team responsible for delivering fair, transparent and legally compliant housing services. This is an excellent opportunity for a skilled casework and complaints professional to apply their expertise in a regulated, customer-focused environment, supporting individuals and families in accessing housing services. About the Role You will manage a varied and often complex caseload, ensuring housing applications, allocations and associated enquiries are handled efficiently, sensitively and in line with policy and legislation. The role requires strong analytical ability, sound judgement and a commitment to delivering high-quality outcomes, particularly when dealing with vulnerable individuals or sensitive cases. Key Responsibilities of a Housing Allocations Officer: Manage housing applications, assessments and allocations in accordance with legislation and local policy Investigate and resolve complex or escalated housing cases, complaints and disputes Produce clear, accurate case records, decision letters and reports Ensure compliance with regulatory frameworks, safeguarding requirements and service standards Liaise with internal teams, external partners and stakeholders to support effective service delivery Identify trends, risks and service issues, contributing to continuous improvement initiatives Support custome...

Foster Care Associates (The FCA) Senior Supervising Social Worker - 12-month fixed term Salary: Up to £40,081.10 per annum - dependent upon experience A high number of candidates may make applications for this position, so make sure to send your CV and application through as soon as possible. Benefits: • £2,000 car allowance, • 30 days' annual leave plus Bank Holidays, • Life assurance, • Company pension, • On-site free parking, • Employee discount scheme This is an amazing opportunity to join Foster Care Associates. We are seeking a highly motivated and enthusiastic Full Time Senior Supervising Social Worker to join our inspirational and friendly team to develop and promote the fostering services in the Yorks & Lincs area. This is a home-based role, with the expectation of travel to Peterborough on occasion for team meetings and support groups etc. There is also an expectation that staff travel to the regional office in Sheffield for regional events on occasion and that foster parents and children are visited within their home. The fostering families the successful applicant will be responsible for supervising live predominantly in the Leicestershire area. About Us Set up by a former foster parent and former social worker in 1994, Foster Care Associates (FCA) is an established fostering agency which forms part of the Polaris Community - one of the UK's largest leading communities of children's service providers. The business was born out of an enthusiasm for delivering fostering services to make a positive difference to the lives of looked after children. Our first office was in the Worcestershire countryside, and that's still where our Head Office is today. We've come a long way since those early days and, over the years, FCA has built a strong reputation for excellence, and now offers a wide range of services to children and families. But our purpose remains the same; 'to make a positive and lasting difference for children, families and communities', and it's underpinned by a series of values designed to help us assist children and young people to reach their full potential. Today, we're one of the country's largest and most experienced independent fostering agencies. But just because we're large doesn't mean we're impersonal. At FCA we're one big family, and we're committed to supporting every single child and foster parent, every single minute of the day. Duties Will Include • Support foster parents and their families to achieve outstanding outcomes for all children and young people in foster care., • Supervise, support and monitor the continued suitability and competence of Foster parents ensuring they provide a safe, healthy, nurturing and learning environment for children/young people., • Ensure that carers fully understand the fostering task, competencies to be achieved and the standards expected, including complaints and representation procedures as detailed in the FCA policies and procedures., • Provide and record regular supervision to allocated foster parents in line with FCA's Operational Standards., • Work in partnership in a team parenting approach to help identify any needs within the foster family e.g. respite, activities, therapy, holidays, with all members of the child's network, including contributing to all relevant meetings and any other tasks defined., • Ensure each child and foster parent's records are fully compliant in respect of all key documentation., • Attend meetings and/or provide reports for Commissioning Teams to address individual packages of care., • Promote participation of children/young people in the development of the agency and in accessing resources and opportunities in their local community., • Participate in an out-of-hours support service on a rota basis., • A Social Work qualification., • Professional registration with Social Work England or equivalent., • Proven ability to produce a high standard of report writing., • A comprehensive working knowledge of relevant legislation and child safeguarding procedures., • The willingness and ability to travel across the Leicestershire/Peterborough/Lincs area. We would love to hear from you to join our amazing friendly team, so to be considered, please apply and we will be in touch. No agencies please. Foster Care Associates is an equal opportunities employer and has been awarded the disability confident employer by Jobcentre Plus. xrnqpay The successful applicant will be subject to a DBS check at enhanced level if successful for the position.

Revenue Maximisation Manager £53,251 Hybrid - Milton Keynes, Rushden, Peterborough or Boston Permanent, Full Time Join Amplius as a Revenue Maximisation Manager, where you’ll lead the delivery of a consistent and sustainable approach to income recovery. This is a great opportunity to guide a dedicated team and work collaboratively across the organisation to improve outcomes, ensuring services remain customer-focused while strengthening our long-term financial position. Salary: £53,251 per year Contract: Permanent, full time Your week: 36.25 hours Monday – Friday 9am – 5.15pm Location: Hybrid with a weekly presence in either our Milton Keynes, Rushden, Peterborough or Boston office. Snapshot of your role • Lead and manage the recovery of sundry debts, including former tenant arrears, leasehold charges, recharges and other non-rent income streams, • Manage, support and develop the Revenue Maximisation Team, setting targets, holding regular 1-2-1s and monitoring performance against KPIs, • Develop and implement compliant, efficient and customer-focused debt recovery processes and procedures, • Analyse collection data and produce performance reports for senior management and external stakeholders, • Oversee legal action related to debt recovery, working with internal teams, legal services and enforcement agencies, • Work collaboratively with internal teams and external partners to improve recovery outcomes and ensure joined-up working, • Handle complex or high-risk cases, manage external agency relationships, and ensure complaints are resolved in line with policy and timescales What you’ll need to thrive in this role • Proven experience in income collection and debt recovery within social housing or a similar environment, • Experience of managing and developing a team, including setting targets and driving performance, • Strong knowledge of sundry income streams and relevant legislation, regulation and good practice, • Excellent leadership and communication skills, with the ability to engage effectively with customers and stakeholders, • Strong analytical and problem-solving skills, with the ability to interpret complex data and make informed decisions, • A professional qualification in housing, finance or credit management (or willingness to work towards one), • Confident using IT systems, including case management tools and performance reporting dashboards, • A fair, empathetic and customer-focused approach, with the resilience and adaptability to manage competing priorities and change Please read the attached Job Description before applying so you get the full scope of the role. You can read about our colleague benefits here - Amplius colleague benefits Important - We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence. Closing: 26 April Interviews: 8 May We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities. If you have any questions, please contact the Amplius Talent Team and we’ll be happy to assist you. The Company Amplius is one of the largest housing providers across the Midlands, East and Southeast of England. We own and manage more than 37,000 homes and deliver a range of quality services, including care and support, specialist housing and home ownership options. We’re a team of over 1,300 colleagues driven to have a positive impact on people’s lives and provide affordable homes that make a difference

Do you have experience supporting customers with arrears and complex queries? If so, this new opportunity as a Homeownership Advisor at Amplius could be the perfect role for you! You’ll play a key role in supporting homeowners, managing accounts, and navigating lease responsibilities. You’ll work closely with colleagues, customers, and external partners to deliver a responsive, high-quality service that supports sustainable homeownership. Salary: £34,602.40 per year Contract: Permanent, full time Your week: 36.25 hours Monday – Friday 9am – 5.15pm Location: Hybrid with a weekly presence in either our Rushden or Peterborough office Snapshot of your role • Provide a customer-focused service, responding to homeowner enquiries in line with service standards, • Monitor rent, service charges, and other income, supporting effective collection and meeting KPIs, • Work with customers to agree repayment plans, offering guidance on affordability and available support, • Interpret leases, transfer documents, and agreements to ensure compliance with legal and regulatory requirements, • Liaise with external stakeholders such as solicitors, lenders, local authorities, and advice services, • Support legal processes, including preparing court documentation, issuing notices, and escalating cases where needed, • Maintain accurate records and support colleagues with disputes, complaints, and complex homeownership queries What you’ll need to thrive in this role • Experience working in an administrative role within a busy environment, • Confidence using day-to-day IT systems (Outlook, Teams, Word, Excel), • Experience managing low-level arrears and supporting court-related processes, • Experience handling customer enquiries and resolving complaints, • Understanding of service charge queries for leaseholders or freeholders, • Strong numerical, analytical, and problem-solving skills, • Ability to communicate clearly and confidently with customers across different channels, • Highly organised, with the ability to work under pressure and manage challenging conversations around arrears DBS clearance is required for this role. Please read the attached Job Description before applying so you get the full scope of the role. You can read about our colleague benefits here - Amplius colleague benefits Important - We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence. Closing: 16 April We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities. If you have any questions, please contact the Amplius Talent Team and we’ll be happy to assist you. The Company Amplius is one of the largest housing providers across the Midlands, East and Southeast of England. We own and manage more than 37,000 homes and deliver a range of quality services, including care and support, specialist housing and home ownership options. We’re a team of over 1,300 colleagues driven to have a positive impact on people’s lives and provide affordable homes that make a difference

In a Nutshell… We have a new opportunity for a Sales Consultant to join our team within Vistry South East Midlands on our Haddon Cross development in Peterborough. As our Sales Consultant, you will carry out all aspects of the day to day running of the sales hub/development in accordance with the customer journey, taking ownership for the sales process with customers, maintaining necessary records and documentation during all stages of the sales progress across a number of sites and house ranges within the sales hub/development and delivering successful continual sales at all sites within the sales hub/development. We value in-person collaboration and team culture, but we're also committed to supporting flexible working where possible. We encourage you to raise any specific requirements during the interview process so we can explore how this could be accommodated. This role will include an element of weekend working. Let's cut to the chase, what's in it for you… Competitive basic salary and annual bonus Salary sacrifice car scheme available to all employees Mileage allowance Up to 33 days annual leave plus bank holidays increasing to up to 39 days with service 2 Volunteering days per annum Private medical insurance, with employee paid cover Enhanced maternity, paternity and adoption leave Competitive pension scheme through salary sacrifice Life assurance at 4 x your annual salary Share save and share incentive schemes Employee rewards portal with many more benefits…In return, what we would like from you… Behave in line with our company values - Integrity, Caring and Quality Experience of working in New Homes Sales Experience in generating leads and sales through telephone-based business development. Proven track record of successfully completing the sales process with customers Proven ability to work under pressure and meet sales targets Excellent IT skills with demonstrable knowledge of Microsoft Office tools Strong negotiation and sales skills Excellent administration and organisational skills Good planning and organisational skills Excellent communication skills Patience and ability to remain calm under pressure A friendly, trustworthy, and professional attitude Comfortable using multi-channel forms of communication Ability to handle complaints and difficult situations An interest in property and the housing market Full driving licence and access to a suitable vehicle Willing to travel to all sales sites within the division, including regional officesMore about the Sales Consultant role… Ensure all relevant Standard Operating Procedures, sales and all other policies & procedures are understood and adhered to, and that mandatory training requirements are kept up to date. Implement Vistry's continuous drive to deliver excellent customer service by advocating the customer journey and consistently exceeding customer expectations. Assist with internal or external audit as required in line with Vistry Values of ICQ. Use Vistry systems to perform and execute your role requirement to drive excellence and ensure clarity of information records for business needs and demands. Proactively seek out prospective sales and follow up all enquiries with telephone communication and marketing literature to optimise the business opportunity for sales on your designated development(s). Manage and implement new innovation in fulfilling the business targets on new home sales and negotiate with customers to ensure the best sales outcome. Awareness of local market and economic conditions. Travel to all designated developments to undertake pre booked customer appointments. Maintain detailed knowledge of all relevant Vistry house types, build progress and availability within the designated developments, to ensure each customer is given every opportunity to purchase a new home. Maintain detailed knowledge of all relevant purchase assistance schemes, alternative site's and house types, to ensure every customer is offered a bespoke choice of purchase options. Proactively sell customer extras and manage implementation across all reservations to drive additional profit for the Company. Respond to all cancellations making every effort to 'save' and if necessary, re negotiate the reservation, identifying the reason for cancellation and offer any suitable alternatives on other Vistry developments. Work alongside colleagues within the designated developments to ensure all aspects of the sales process is communicated to the team, customer and relevant stakeholders. Maintain the sales arena including show homes on the development in line with brand and company standards.Finally, let's tell you a bit more about us… We build more than homes, we're making Vistry. Being a responsible developer and award-winning employer means we live each day through our ethos - doing the right thing. Our behaviours reflect this, as well as our values of integrity, caring and quality. Shaping all we do; they empower us to develop sustainable communities across affordable and private housing. We work in a partnership-led way, and you'll recognise our renowned brands Bovis Homes, Linden Homes and Countryside Homes. Together with Vistry Works, our manufacturing operation, and the functional support of Vistry Services, we're a proud UK Green Building Council member, UK top five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating, and winner of many awards including Top Employer, Global Top Inspiring Workplaces, and Best for Talent Attraction and Outreach. Join us in making Vistry. #LI-KM1

Customer Service Advisor - (Dutch, Hungarian and Spanish Speaking) – IT Consultancy – £15.84 PAYE– Fully Onsite No experience required, full training provided Dutch language skills are essential Overview: I’m currently partnered with a leading IT consultancy delivering innovative data and digital solutions to a range of enterprise clients across sectors including retail, healthcare, and manufacturing. The team thrives on solving complex business challenges using modern technologies and are now looking to expand their data capability with a customer-focused Service Desk Analyst to join their dynamic team in Peterborough. Key Responsibilities: Communicate clearly and transparently with customers, keeping them informed and confident in the service Work within established policies and procedures to ensure high standards and compliance Seek opportunities to enhance the customer experience by identifying improvements to existing processes Manage incidents involving vulnerable customers with care and sensitivity Record, investigate and resolve customer complaints promptly, aiming for first-time resolution Report any policy or process breaches swiftly and accurately Use various tools and platforms to maintain effective communication with customers Identify issues through clear and confident communication, and deliver timely, appropriate resolutions Use active listening and questioning techniques to fully understand the customer’s needs and manage incidents through to completion Skills & Experience Required: A confident and friendly telephone manner Strong verbal and written communication skills Ability to meet and exceed targets A proactive attitude, comfortable working both independently and in a team Excellent multitasking and organisational skills Sharp attention to detail Fluent in Dutch, Hungarian or Spanish Package: £15.84 PAYE Hourly Figure 3-6 month contract (may be extended) Office based Collaborative and forward-thinking data culture Opportunities to work with modern cloud-based data platforms

Complaints Specialist Advisor – Financial Sector (Remote UK based Working). You have to be able to write final written complaints response letters. Applicants must have at least one year of prior experience managing complaints in a UK FCA-regulated financial services environment.

You must be able to evidence a minimum 1 years previous experience in Complaints Handling in Financial Services within an FCA Regulated environment (UK). Able to work flexibly across different work streams including responding to medium complex/regulated complaints. The ideal candidate will ensure a

Customer Services – Complaints Department (Temporary). Customer Services team within the Complaints Department. Confidence handling customer complaints and resolving issues effectively.

Ensure complaints are managed in line with internal procedures and the Housing Ombudsman Complaint Handling Code. Capture learning outcomes and support the development of a growing complaints function. Previous complaints handling experience within social housing, housing associations, or local auth

In this position, you will: Managing and investigating Stage 1 & 2 complaints from tenants and residents Acting as the main point of contact for residents, keeping them informed throughout the complaints process Liaising with internal teams to gather information and resolve issues efficiently Ma

The Complaints Officer is responsible for owning and managing customer complaints and escalations end-to-end,ensuring they are investigated and resolved consistently, professionally, and within defined service levels.

Working pattern:Hybrid (initially more office-based for training, then 23 days in office)Purpose:Manage complaints and information requests (FOI/EIR), ensuring compliance with legislation, delivering high-quality responses, and supporting ser

This Complaints Team Leader position offers the opportunity to lead on complex cases, support a high-performing team, and drive meaningful improvements across housing services.

Were working with a public-sector housing provider who urgently requires a Housing Complaints Handler to support their team during a period of high complaint volumes. This is a hands-on role where youll take ownership of stage 1 housing complaints from start to finish, helping to ensure residents re

This position offers the chance to manage complaints and ensure clarity throughout the complaint lifecycle.

Experience in complaints handling, FOI, GDPR, or casework (ideally within local authority or Children’s Services). Job Title: Complaints, Members Enquiries & Information Governance Officer. Reporting to: Team Leader – Complaints & Information Governance.

You will own and manage all Defined Benefit pension complaints, achieving the right customer outcomes while identifying opportunities to continually improve service throughout PRT Client services, LGRI. You will also investigate complaints and resolve within the regulatory framework prescribed by th

Claims & Complaints Lawyer (Contract). In this position you’ll support the management of claims and complaints, engage with regulatory bodies, and contribute to the firm’s wider contentious and risk‑related matters. Drafting responses to client complaints.

Oyster Partnership is seeking a qualified Environmental Health Officer to support a Dorset-based council.The role includes undertaking food complaint work and health & safety investigations, with the potential for food hygiene inspections.Candidates should have at least 2 years of experience, be EHR

As part of their ongoing commitment to customer fairness and regulatory excellence, they are seeking an experienced Complaints Handler to join their risk and compliance function. This role plays a critical part in ensuring complaints are investigated thoroughly, resolved fairly, and handled in line

Complaints Specialist Advisor – Financial Sector (Remote UK based Working). You have to be able to write final written complaints response letters. Applicants must have at least one year of experience managing complaints in a UK FCA-regulated financial services environment.

Customer Service Caseworker / Service Recovery Complaints Officer. As a Customer Service Caseworker you will take ownership of customer cases where there has been high contact, working proactively to resolve issues and prevent escalation into formal complaints.

This role involves investigating food-related complaints and handling Health & Safety issues, with potential food hygiene inspections required.

Senior Manager, Compliance Complaints page is loaded## Senior Manager, Compliance Complaintslocations: Cannon Street, Londontime type: Full timeposted on: Posted 9 Days Agojob requisition id: R16774Job TitleSenior Manager, Compliance ComplaintsJob DescriptionIG is a FTSE 100 fintec

This role requires strong analytical skills, effective communication, and experience in handling complaints.

Experience handling complaints within a regulated or customer-focused environment. Get notified about new Complaints Assessor jobs in. Goodman Masson are currently working with a social housing organisation in Surrey to recruit for an interim Complaints Investigator.

Customer Service Caseworker / Service Recovery Complaints Officer. As a Customer Service Caseworker you will take ownership of customer cases where there has been high contact, working proactively to resolve issues and prevent escalation into formal complaints.

Queen Mary is looking to recruit a new candidate to the Appeals, Complaints & Conduct Officer role within the Appeals, Complaints & Conduct Office (ACCO). The Appeals, Complaints & Conduct Officer is a senior caseworker within ACCO who works across the University to ensure best practice in matters r

Torus Group is looking for an experienced Customer Resolution Team Leader in the United Kingdom to lead the delivery of a high-quality complaints handling service.

Queen Mary University of London is seeking an Appeals, Complaints & Conduct Officer. In this senior caseworker role, you will oversee student appeals, complaints, and conduct cases, ensuring compliance with policies while balancing a supportive approach.

A local authority in Greater London seeks an experienced Complaints and Enquiries Officer to manage and resolve complaints related to homelessness services.

A leading UK financial services group is seeking an experienced Senior Complaint Handler to manage Defined Benefit pension complaints. The role involves investigating complaints, ensuring regulatory compliance, and delivering empathetic customer responses.

A leading third-party managing agent is seeking an entry-level administrative professional to join the Complaints Operations team. This role involves managing complaints, drafting professional correspondence, and supporting compliance with regulatory deadlines.

We're looking for a Complaints Business Partner (CBP) to drive organisational learning through complaints, managing our most complex cases and embedding processes and capabilities across teams to ensure insights inform strategy and improve resident outcomes. As a trusted partner to senior leaders, y

This is an entry‑level administrative role within the Complaints Operations team of a leading third‑party managing agent in the Lloyd’s of London market. The team is responsible for ensuring complaints are handled accurately and within strict regulatory timeframes, helping protect customers an

As the Senior Complaints Operations Manager, you will hold a pivotal leadership position reporting to the Director of Complaints, Fraud and Financial Crime. By championing the benefits of learning from complaint outcomes across the business, you will lead the strategic direction of our complaints de

A recruitment agency in the UK is seeking a Complaints, Members Enquiries & Information Governance Officer. You will be responsible for managing complaints and information requests, particularly regarding Children’s Services, ensuring timely responses and legislative compliance. The ideal candidat

Responsibilities include conducting new premises and food hygiene inspections, as well as managing food and health & safety complaints.