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Location: Student Castle Lincoln (Danesgate) Working times: 09.00 – 18.00 / Could vary at times depending on cover and summer period Hours: 40 hours / week, 5 days Monday – Friday Line Manager: City Manager About Us: Join the vibrant team at Student Castle, an esteemed player in the Purpose-Built Student Accommodation sector. Our unwavering aim is to create a warm and welcoming "home away from home" experience for all our student residents. We are seeking a dedicated professional to fill the position of Assistant Property Manager for our Lincoln property. Main duties and responsibilities • Office administration -Assist the Property Manager in all aspects of office administration including responding to email, telephone, and face to face enquiries. -Producing rotas for the various other teams including security and housekeeping -Develop and update office documents as necessary -Manage staff holidays and sickness logs -Update and complete financial records such as petty cash, expenses, and bank reconciliations -Follow the credit control procedure for students in rent arrears • Customer Care and Pastoral Support -Provide front desk, telephone and written support to customers and stakeholders in line with Student Castle company policy -Provide support, counselling and advice to customers to assist them in dealing with student life e.g. financial advice, learning support, university life -Organising social events with student input -Monitor and update all social media streams regularly -Holding regular meetings with a target group of students to gain feedback and highlight possible areas of improvement or change • Business Development -Arranging and performing sales viewings for prospective customers -Promoting the business at university open days -Utilising online materials and social media to promote the Student Castle brand -Developing and implementing new marketing strategies • Facilities Management Support -Log and inform facilities team of maintenance issues -Liaise with contractors for maintenance issues unable to be dealt with in house -Advising students or works to be carried out and access to rooms being required -Ensuring servicing and maintenance records are kept up to date • Other Duties -Assist with ad hoc requests as necessary for business needs especially at peak times such as student move in and move out weekends -Perform and document regular inspections of student flats -Assist with summer deep clean and maintenance works program of works What we are looking for: We are seeking an experienced and motivated Accommodation Manager to join our team. The ideal candidate will hold an HND or higher in a relevant management field and have proven experience within the PBSA or university accommodation sector. You’ll possess a solid understanding of HMO legislation, PPM schedules, and building maintenance, alongside experience in staff management, sales, and allocations. Strong communication, organisational, and financial accuracy skills are essential, as is proficiency in Microsoft Office, accommodation booking, and purchasing systems. You’ll be confident in handling customer complaints, flexible in your approach, and committed to teamwork, with a good understanding of mental health within the student housing environment. Desirable qualifications include First Aid and Mental Health First Aid certifications, with additional experience using CRM systems and managing social media accounts. Why Join Our Team: At Student Castle, we believe in fostering a work environment where our team not only excels professionally but thrives personally. When you become part of our dynamic family, you'll enjoy a comprehensive benefits package designed to enhance your well-being and celebrate life's milestones. Here's a glimpse of what we offer: · 33 Days of Annual Leave including Bank Holidays: Because work-life balance matters. · Life Insurance (4x Salary): We've got your back and your loved ones covered. · Discretionary Bonus Scheme: Recognizing and rewarding your hard work. · Health and Wellbeing Initiatives: Your health matters to us. · Virtual GP Access: Easy and convenient healthcare at your fingertips. · Health Cash Plan: Taking care of your health expenses. · Company Paid Sick Leave: We support you during challenging times. · Enhanced Maternity/Paternity Pay: Welcoming the newest members of your family. · Maternity Wardrobe Support: Looking and feeling great during pregnancy. · A Gift at the Birth of Your Baby: Because new beginnings deserve a celebration. · Entire Day Off for Your Child’s First Day at School: Cherishing important moments. · Me Day: Take a break, you've earned it. · Access to Deals & Discounts: Enjoy exclusive perks. · Career Celebration Awards: Recognizing your achievements along the way. ….. and more! More details and eligibility criteria will be shared with the successful candidate!

Account Manager – Lincoln – £30,000–£35,000 (Negotiable) Account Manager – Package Overview: • Salary: £30,000 – £35,000 per annum (Negotiable depending on experience), • Location: Lincoln – Office is commutable from Welbourn, Newark, Sleaford, Grantham, and surrounding areas, • Working Hours: Monday to Thursday: 08:00 – 16:30 Friday: 08:00 – 16:00, • Job Type: Full-time, Permanent Company Overview – Account Manager Our client, a well-established and growing business in their sector, is seeking a dedicated and proactive Customer Account Manager to join their team at their office. This is a fantastic opportunity for someone who excels at building relationships, driving service excellence, and managing customer expectations from start to finish. If you're organised, customer-focused, and thrive in a collaborative environment, this role could be a great fit. Account Manager – Role and Responsibilities: • Act as the main point of contact for a portfolio of customer accounts, • Build strong, long-term relationships through consistent communication and service delivery, • Coordinate internally across departments to ensure all service level agreements are met, • Take ownership of customer portals (e.g., Verisae), including data updates, performance statistics, exception reports, and aged job tracking, • Support internal teams by advising on best practices for portal usage and job management, • Produce and deliver weekly reports to customers and internal stakeholders, • Monitor and follow up on outstanding purchase orders and quotations, • Manage and support implementation of process changes requested by customers, • Lead customer review meetings on a monthly/quarterly basis, • Collaborate with finance to support debt recovery efforts, • Record and act on customer feedback regarding services, products, or performance, • Present new products and service offerings to clients as required, • Stay informed on market trends, industry developments, and competitor activity, • Analyse account performance and sales potential to support business growth strategies, • Handle customer complaints professionally and ensure timely resolution Account Manager – Skills and Experience: • GCSE Maths and English (Grade A–C or equivalent), • Excellent customer service and interpersonal skills, • Strong verbal and written communication, • Organised and detail-oriented with effective time management, • Able to manage multiple tasks and meet deadlines, • Discreet, professional, and adaptable in a fast-paced environment, • Proactive problem-solver who works well both independently and, in a team, DON'T MISS OUT ON THIS GREAT OPPORTUNITY - APPLY NOW Get Staff acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers Please note that if you have not been contacted within 7 days, your application for this position has been unsuccessful

Jackson Civil Engineering is dynamic, innovative, and focused, supported by an inclusive and fun company culture. Our clients value our proactive approach, depth of expertise, integrity, and the quality we deliver. As a result, our people enjoy working on some of the most exciting and varied projects. We want our people to succeed both in work and life, and to support this we promote a healthy, productive, and flexible working environment that respects work–life balance. We are now recruiting for a Public Liaison Officer to work in our Northern Region. Due to the job role, there may be a need to work occasional evenings. Previous experience in a similar public or stakeholder interface role is desirable. The main purpose of this role is to manage communications with clients, stakeholders and the general public, using all forms of media and communication to build, maintain and manage the reputation of the business. This role will specifically support the following schemes in areas including: Barton Upon Humber Skipton Lowdham Lincolnshire (multiple sites) Main Duties: • Dealing with Stakeholders and advising them of upcoming works, • Stakeholder Management, • Developing a customer complaints process and dealing with complaints in a timely manner, • Monitoring complaint data to identify trends and logging complaints on a monthly basis, • Communication with internal and external clients, PR and JCE senior management, • Attend and contribute to regular process meetings with the project team, • Compilation of monthly reports, • Organisation of regular public exhibitions, • Organising and undertaking newsletters and press releases, • Going on site visits and taking site photos, • Having involvement of insurance claims, • Investigate and possibly implement social media sources as a method of communication with the public affected by the scheme, • Involvement with partnering workshops, • Liaison with local schools including arranging presentations and events, • Preparing for and assisting in the hosting of Considerate Contractors scheme audits, • Development of social value initiatives Are you the person we are looking for? We are seeking a confident communicator with excellent public-facing skills, strong organisational ability, and creativity. You should be able to work well under pressure, manage multiple tasks, and demonstrate excellent time management. Prior experience in stakeholder and public engagement is essential. Proficiency in Word, Excel, Outlook, and PowerPoint is required. Due to the nature of this role a full UK driving licence is required as it involves travelling to various local sites / project catchment areas. Excellent benefits package and personal development opportunities: We don’t just offer a great place to work with a supportive, family atmosphere. We also offer: • Life assurance cover (4x annual salary), • Company pension scheme (we match up to 8%), • Company car, • The ‘great escape’ – leave off 2 early every Friday, • 25 days holiday (pro rata) plus bank holidays (with an option of buying more holiday), • Extensive training programmes, • Employee Assistance Programme, • Employee benefits platform, • Free on-site parking, • Company social calendar, • Regular fun days and a broad range of charity events, • A supportive business that genuinely wants to help you progress in your career. We are committed to providing equal opportunities for all staff and welcome applications from individuals of all backgrounds, regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy or maternity, race, religion or belief, or marriage and civil partnership status. We place great importance on inclusive recruitment and will do everything we can to support applicants who may require reasonable adjustments during the recruitment process. Please let us know if you need any additional assistance or adjustments. Due to the high volume of applications we receive, we are not always able to respond to unsuccessful candidates individually. If you have not heard from us within two weeks of submitting your application, please assume that on this occasion your application has not been successful

The role of Customer Liaison Officer in the property industry is a permanent position based in Rotherham. It requires a professional who can ensure seamless communication between the organisation and its customers while maintaining high service standards. Client Details The hiring organisation is a well-established entity within the property industry, known for its commitment to delivering high-quality services. As a medium-sized company, it offers a structured and professional working environment. Description Act as the main point of contact for customers, addressing inquiries and resolving issues promptly. Ensure customer satisfaction by maintaining clear and effective communication throughout the customer journey. Coordinate with internal teams to provide timely updates and solutions to customer concerns. Monitor and manage customer feedback to improve service delivery and processes. Support the development and implementation of customer service policies and procedures. Maintain accurate records of customer interactions and transactions. Assist in resolving escalated customer complaints in a professional manner. Contribute to the development of customer engagement strategies within the property department.Profile A successful Customer Liaison Officer should have: A strong background in customer service, ideally within the property industry or a similar field. Excellent communication and interpersonal skills to build and maintain relationships with customers. Problem-solving abilities and a proactive approach to resolving customer concerns. Attention to detail and the ability to manage multiple tasks effectively. Proficiency in using customer relationship management (CRM) systems or similar tools.Job Offer A competitive salary ranging from £30,600 to £37,400 per annum, depending on experience. A permanent role offering stability and professional growth within the property industry. A supportive and structured working environment in Rotherham. Opportunities to develop customer service and engagement skills further.If you are passionate about delivering excellent customer service and are ready to take the next step in your career, we encourage you to apply for the Customer Liaison Officer position today

To support the network to independently and impartially investigate, manage and resolve network and 3rd party complaints and disputes, providing a fair outcome whilst remaining commercially aware. Receiving inbound queries and complaints and responding in a timely and appropriate manner within FCA g

Eden Brown are seeking a highly competent Complaints Resolution Officer on a 6 month temporary assignment situated in Lancashire The role is fully office based. After the temporary assignment a permanent contract is potentially on offer for the right person The role will involve: - To manage comp

Complaints Specialist Advisor – Financial Sector (Remote UK based Working). You have to be able to write final written complaints response letters. Applicants must have at least one year of prior experience managing complaints in a UK FCA-regulated financial services environment.

Nottingham Trent House (95002), United Kingdom, Nottingham, NottinghamshireComplaints Insight SpecialistAbout the roleWe're looking for a Complaints Insight Specialist to join our Complaints Process & Insight team on a permanent basis. What you’ll doManage and deliver complaints insight projects t

A2Dominion Housing Group Ltd is seeking a proactive Complaints Caseworker for their Customer Experience team in Ealing. This role involves managing customer complaints, working with customers to ensure timely resolutions, and maintaining detailed documentation.

You will provide professional support, ensure appropriate investigation of complaints, and act as the first point of contact for all complaints within the health and social care partnership. The City of Edinburgh Council is seeking an Advice and Complaint Lead to oversee adult social work complaints

United Cerebral Palsy of Georgia is seeking a Complaints Officer on a Fixed Term Contract. This role is focused on managing complaints and ensuring high standards of customer service within the housing sector. The successful candidate will lead investigations, manage inquiries, support vulnerable re

Reporting to the Head of Clinical Governance and Risk, the Complaints Manager is a visible and approachable leader who prioritises a patient and care-centred approach and ensures collaborative and expedient methods are taken to achieve resolution of complaints and concerns received. Actively support

Manage a caseload of customer complaints including Financial Ombudsman Service (FOS) escalated complaints within tight deadlines. At least 1 year of experience in a Complaints role, preferably within Financial Services. Proven experience handling complex and challenging customer complaints with exce

Keep the Complaints Manager regularly appraised of developments with complaints, risk profile, highlighting serious cases at the earliest opportunity. Consistently and impartially apply the clients' complaints policies and procedures and maintain comprehensive knowledge of other internal policies an

British Business Bank plc is seeking a Senior Complaints Manager to lead their complaints function in London. Key responsibilities include managing the complaints framework, adhering to FCA regulations, and presenting insights to senior stakeholders. The ideal candidate will have extensive experienc

Zopa Bank Limited is searching for a Complaints Manager in London. This pivotal role requires leading a team in managing complaints across banking and lending products.

The successful candidate will provide outstanding customer support, managing inquiries and complaints effectively.

Complaints Specialist in London. This role involves researching and resolving client and regulatory complaints, requiring both financial services knowledge and strong communication skills.

This role involves investigating and resolving complex complaints, managing engagement with the Financial Ombudsman Service, and providing oversight to ensure effective complaint-handling. IG India, located in Greater London, is seeking a Senior Manager for Compliance Complaints.

Minimum of 2 years of financial services industry experience; experience handling client complaints preferred. Interactive Brokers is looking for an individual to research client and regulatory complaints using both in‑house tools and external sources, such as Bloomberg, to resolve customer issues

Hampshire Trust Bank is seeking a Senior Complaints Officer to join the First Line Risk Complaints team. The role involves managing complex complaints, ensuring regulatory compliance, and driving improvements in the complaints handling process. Key responsibilities include complaint handling, report

The Complaints Quality Control (CQC) team plays a critical role in ensuring our global complaints operations are efficient, compliant, and consistently deliver high‑quality outcomes. As an Analyst III on the team, you'll conduct quality control (QC) reviews across Consumer Complaints, Regulatory

This role involves investigating and resolving complaints, ensuring high standards in written communication, and facilitating effective resolutions. Candidates should possess strong complaints handling experience, excellent communication skills, and organizational abilities.

Key qualifications include experience in complaints management within an insurance environment and strong knowledge of complaints regulation. The role includes overseeing the Complaints Management Framework and providing timely compliance advice.

Own complaints end‑to‑end, ensuring progress is proactive and deadlines are met. Handle complaints in accordance with:. Ascot Lloyd’s Complaints Handling Policy.

Complaints Case Manager in the United Kingdom to serve as the main point of contact for customers, handling complaints and inquiries.

United Cerebral Palsy of Georgia is recruiting for a Complaints Handler in the North West. This role involves managing customer complaints effectively, initially over the phone and ensuring adherence to HOS guidelines.

Producing reports and trend analysis relating to complaints and compensation. Previous experience within complaints, customer service, or housing environments. We are currently recruiting for an experienced Complaints Officer to join a customer-focused housing organisation in South London.

To provide end-to-end oversight, governance, and continuous improvement of complaints management within our UK Delegated Authority (DA) portfolio, including both delegated and direct complaints, to embed a culture of fair customer outcomes, regulatory compliance (including Consumer Duty and DISP) an

The role involves managing internal notifications, complaints handling, and regulatory liaison, ensuring the firm's interests are protected.

United Cerebral Palsy of Georgia is seeking a Complaints Investigator in Greater London. This role involves analysing and resolving complaints fairly, managing each case with a strong understanding of regulatory standards and timelines. Experience in handling Stage 2 complaints is beneficial.

Arbuthnot Latham is looking for a Senior Complaints Officer to join their centralized complaints team in Greater London. The role involves investigating and resolving client complaints, ensuring adherence to regulatory standards and delivering first-class customer service.

Oyster Partnership is seeking a qualified Environmental Health Officer to support a Dorset-based council.The role includes undertaking food complaint work and health & safety investigations, with the potential for food hygiene inspections.Candidates should have at least 2 years of experience, be EHR

Adecco is seeking a Customer Relations Officer (Social Care) to manage and coordinate statutory complaints, with a strong focus on Social Care complaints. You will lead the resolution of complaints, support information requests, and provide expert advice to teams. Proven experience in handling socia

Interactive Brokers (“IBKR”) is looking for an individual to research client and regulatory complaints using in‑house tools and external sources such as Bloomberg, to resolve customer issues in a written manner that is professional and compliant with internal policies and procedures. Present a

TipTopJob in Leeds is seeking a Motor Finance Complaints Handler to join their team. This hybrid role involves investigating customer complaints and delivering high-quality service.

Taking full ownership of customer complaints—seeing each case through from start to successful resolution. Working closely with our legal team on escalated cases, ensuring all complaints are handled compliantly and accurately.

Occupop is looking for a Senior Complaints Officer to join the First Line Risk team, primarily based in London with hybrid working options. The successful candidate will manage complex complaints, ensuring compliance with regulations while driving improvements in processes.

Highly organised and detail‑oriented, you’ll ensure complaints and feedback are handled thoroughly and consistently. This role leads Customer Liaison Officers at the frontline of engagement, complaints, and feedback, ensuring a professional, responsive and continuously improving repairs service.

You will work collaboratively and ensure each customer receives the best handling of their concerns.The ideal candidate will have at least one year of relevant experience, strong communication skills, and the ability to apply Generative AI to streamline their work.The perks include a competitive sal

Bupa UK is seeking a Complaints Manager to lead complaints resolution at Cromwell Hospital in London. You will design and implement a patient-focused complaints management framework, ensuring compliance with national legislation and driving service improvements. The ideal candidate will have signifi

Coach and support managers in investigating and responding to complaints. Monitor completion of improvement actions arising from complaints and concerns. Undertake thematic analysis of complaints, concerns and compliments to inform quality improvement.

Large Housing Association requires a Complaints Investigator to analyse and resolve complaints in a fair and impartial manner. Solve complex open and ongoing complaints. Experience of responding to Stage 1 complaints is vital and experience of handling Stage 2 would be beneficial.

Successful candidates will be required to assist in the collection and preparation of documentation required to respond to Subject Access Requests, Ombudsman enquiries and complaints and to assist the Customer Insight Manager and Customer Feedback Co‑ordinator in the administration of Adult Social

United Cerebral Palsy of Georgia is seeking a Customer Relations Officer based in Hounslow to oversee housing complaints. Your responsibilities will include managing complaints professionally, maintaining accurate records, and collaborating with housing colleagues.

Tate is seeking a Member Liaison & Complaints Support Officer in Greater London to provide administrative support across complaints and member liaison activities.

United Cerebral Palsy of Georgia is seeking a Complaints Assistant for a permanent role in Kent. The successful candidate will be the first point of contact for customer complaints, ensuring efficient logging and resolution in accordance with internal policies.

Notting Hill Genesis, one of London's largest housing associations, seeks a Complaints Investigator to enhance resident experiences. You'll investigate, own complaints, and collaborate to effectively resolve concerns, ensuring fairness and thoroughness.