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Role: Service Charge Director Location: Exeter Salary: Competitive salary, plus benefits Contract: Permanent Hours: Monday to Friday – 9am to 5pm (35 hours per week) Why FirstPort? FirstPort, are on an ambitious journey to redefine excellence in UK residential property management. We are committed to elevating and resetting industry standards to be the most trusted and professional residential property management company. By joining us as a Service Charge Director, you will play a pivotal role in achieving our vision • Impactful Work: You will directly support FirstPort’s mission to elevate industry standards and provide an exceptional service to our customers., • Professional Growth: With access to accredited training and development programmes, you will be empowered to reach your potential., • Supportive Environment: We foster a culture where collaboration and innovation thrive, ensuring you feel valued and supported every step of the way., • A Future of Opportunity: Be part of a forward-thinking organisation that is shaping the future of residential property management in the UK. At the core of everything we do are our leadership principles: • Collaborative: We work together, combining expertise to deliver outstanding outcomes for our customers, • Consistent: We deliver dependable results, building trust with customers and colleagues., • Simple: We simplify the complex, ensuring our financial processes are straightforward and understood., • Clear: We communicate with clarity, making information accessible and transparent to all stakeholders. Your Role, Your Impact As a Service Charge Director, you will contribute to our vision of being the UK’s favourite property manager by: • Driving the strategic direction and delivery of our customers’ financial experience, enabling FirstPort to become a truly customer centric business and the ‘UK’s favourite’ by leading a team of service charge accountants to enable distribution of accurate and timely service charge financial accounts and budgets., • Leading innovation and thought leadership, seeking to push the boundaries of opportunity throughout the division and the wider business, whilst leading on the BAU financial service charge delivery of customer accounts, pertaining to our first-time resolution principles with a proactive and tenacious approach to resolving and reducing complaints and financial enquires upfront., • Leading and developing a team of service charge accountants and administrators, driving performance to enable delivery of an effective and efficient service to internal and external customers, and contractors., • Attend Regional Board Meetings. This role reports to the Director South-West and has a team of up to 3 direct reports. Key Responsibilities: • Lead and drive team performance and delivery, effectively assigning and organising all workloads appropriately to manage financial service delivery requirements within legislative requirements and company expectations., • Provide effective leadership to motivate, engage, maintain morale and achieve high standards within their team, including one-to-one meetings, coaching, Performance Development Reviews and regular team briefings, ensuring all people-related tasks are completed as documented in company procedures., • Continually review departmental data and trends, including employee attendance and performance to ensure set targets are met., • Empowering teams to take ownership and use their judgement to provide timely personalised responses in a way that appropriately balances the needs of customers, our people and FirstPort., • Creating a positive, diverse environment, identify talent and create development and succession plans., • Encourage and promote collaborative working with operational colleagues to increase the quality and speed of responses to customers providing data and analytics to your stakeholders to drive service improvements and operational accountability., • Ensure all Service Charge Accounts and Estimates are issued on time, are accurate and are of highest quality within required timescales and standards., • Identify ways to improve the service charge accounting process, pack of information to customers and reduce queries and contact first time every time., • Establish and embed clear and rapid escalation processes ensuring that we deal with customer escalations in a speedy manner, and providing feedback to the team to improve customer experience whilst supporting first time resolutions are in place and collaboration with Customer Services enables resolution of complex service charge finance queries., • Drive strategies across the team to enable financial accountability and upskilling surgeries to your Operational stakeholders to educate on Service Charge Finance protocol, procedures and legislation impact., • Strengthen relationships with Operations and our Customer Service Teams through refined and simplified processes. Required Skills & Qualifications: • Professional accounting qualification., • Strong accounting technical knowledge and people leadership capability., • Experience working with Audits and process improvements., • Self-motivated and works well in a fast-paced environment., • Excellent IT skills, and up to date with new technology with a strong finance Systems Knowledge specifically essential for QUBE., • Experience in leading teams, employing a range of leadership skills tailored to the collective and individual needs to drive performance and employ performance management plans where required., • Strong customer and employee focus with the ability to utilise data insights to drive performance improvement and capability., • A driven individual with the ability to work at pace and be agile, reacting to customer demand where necessary., • Taking a customer centric approach, anticipating the customer’s future needs and building your team’s skills and performance accordingly to truly drive the highest level of customer experience., • Confident, articulate communicator – both orally and in writing; able to build relationships with all employees, from site-based colleagues to directors, key clients and stakeholders., • Ability to establish the root cause and remove demand failure., • Ability to influence individuals and engage and manage stakeholders at all levels of the business., • Results orientated and delivers against action led deadlines and legislative requirements. What’s in it for you? Our customers deserve the best and the same applies to our people. We will provide you with the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages depending on the grade of your role, such as private medical insurance, pension contributions and life assurance. In addition, we also offer a range of exclusive discounts on extra benefits to help you, and your family make the most of your money, safeguard your future and look after your health, including discounted gym membership for all colleagues. Diversity We’re committed to promoting diversity at FirstPort and recruit on merit. We will ensure we make any adjustments that we can to support both through the recruitment and on-boarding process. Ready to make a difference? If you’re ready to take the next step in your career and make a difference we’d love to hear from you! All applicants must be eligible to live and work in the UK without restrictions, and documented evidence of eligibility will be required. Join us at FirstPort, where we not only manage properties but strive to lead and transform the industry. Together, we can make a difference – for our customers, our colleagues, and the future of residential property management in the UK. Elevate your career. Reset the standard. Join FirstPort.

We are seeking a proactive Quality Assurance Officer to support and enhance quality standards across the organisation. Reporting to the Operations Director, you will help maintain compliance with ISO 9001:2015, ISO 14001:2015, and industry best practice, ensuring our products, services, and processes consistently meet high standards. A key part of the role is managing Calibration and Equipment Maintenance records, ensuring all tools and equipment are serviced and calibrated within required timeframes. Key Responsibilities • Support the development and implementation of QA policies and procedures in line with ISO 9001, ISO 14001, Achillies UVDB, and ConstructionLine Gold requirements., • Carry out audits, inspections, and tests to identify risks and improvement opportunities., • Analyse quality data, recommending corrective and preventive actions where required., • Maintain accurate documentation including test results, audits, and non-conformance reports., • Collaborate with teams across engineering, projects, and service operations., • Provide training on quality standards and procedures., • Investigate customer complaints and support timely resolution. Is this the role you are looking for If so read on for more details, and make sure to apply today. Calibration & Equipment Maintenance • Maintain accurate calibration and equipment maintenance records., • Ensure all measurement tools and equipment are serviced and calibrated on schedule. Supplier Quality • Manage the supplier approval process and maintain the Quality Audit Plan., • Knowledge of ISO 9001 & ISO 14001 (Achilles UVDB/ConstructionLine Gold desirable)., • Understanding of calibration processes and quality measurement equipment., • Strong communication and analytical skills., • Excellent attention to detail and problem-solving capability. xrnqpay, • Competent IT skills, including MS Word and Excel (SAP B1 desirable).

Customer Services Team Leader Location: Exeter Contract: 6 -12 month maternity cover | Full-time (37.5 hours/week) Salary - £30,000 DOE About the Customer Services Team Leader Role: My client is seeking a proactive and motivated Customer Services Team Leader to join their team on fixed term maternity cover contract, based at their Exeter site. Key Responsibilities of a Customer Services Team Leader: Provide hands-on support and coaching to the Customer Services team Act as the escalation point for issue resolution and peak periods Oversee order management, complaints, and prescription processes Ensure daily targets are met and service levels maintained Collaborate with Sales and Supply Chain teams to improve performance Drive continuous improvement in customer experience and team efficiency Support recruitment, training, and team development Prepare and manage reporting for internal stakeholdersAbout You: Proven experience in customer service, with leadership responsibilities Excellent communication, organisation, and problem-solving skills Confident with systems (SAP/Excel desirable) A supportive, hands-on leader with a passion for service excellence Strong attention to detail and the ability to work under pressureNext Steps: If you are interested in this Customer Services Team Leader role, please submit an up to date CV through this advert or call Dave at Kemp Recruitment on (phone nu...

Technical Administrator Exeter Area Circa £up to 34.000 DOE Day Shift | Monday–Friday Are you a highly organised Technical or QA professional looking to join a growing FMCG manufacturer where you can genuinely make an impact? My client, a well-established and expanding Food manufacturer near Exeter, is looking to appoint a Technical Administrator. This is an excellent opportunity to join a business that is investing in its systems, people, and long-term growth. Reporting to the Site Technical Manager, you’ll play a key role in maintaining technical integrity, supporting compliance, and ensuring smooth communication between departments. The Role – What You’ll Be Doing This is a varied, fast-paced position with responsibility across systems, documentation, and cross-functional coordination. Managing implementation of changes to documents for operational processes. Coordinating and tracking training on food safety and quality matters. Logging complaints and internal deviations. Collaborating with Technical Manager for the resolution of complaints and responding to complaints as per agreed input. Reporting complaints on a weekly basis with broader team, for discussion on investigation and next steps. Trending food safety and quality metrics for quarterly reviews. Supporting HACCP meetings for significant changes to be implemented or trending concerns. Leading the implementation of transi...

(FS) Customer Service representative Location: Exeter Salary:£26,000 per annum Ref: 4316CS To apply using our preferred format, please visit French Selection website, go to the vacancies page, search job reference: 4316CS The company:A well-established international export company who manufacture and distribute high quality products Main duties:Working in a fast-paced environment, you will be responsible for all enquires and calls from retailers providing outstanding service The role: • Be responsible for all enquiries via phone and email responding in a timely manner, • Resolve any customer complaints, • Manageorder processing ensuring all is recorded accurately, • General admin including invoices and order management, • Liaise with internal departments ensuring products are distributed accurately, • Support the sales team by providing product and order information, • Ensure all customer records are updated and maintained on the CRM system The candidate: • Customer service / administration experience beneficial but not a requirement, • Excellent communications Skills with a customer focus approach, • Organised with attention to detail, • Enthusiastic to learn new s...

Senior Therapist / Salon Manager Full or Part-Time Employed Position Are you an experienced beauty professional ready to take the next step in your career Our client is looking for a Senior Beauty Therapist / Salon Manager to lead their salon, inspire a small team, and deliver exceptional treatments in a warm, professional environment. This is an exciting opportunity for a confident Therapist who enjoys combining hands-on treatments with leadership, organisation, and outstanding customer care. About the Role You will be responsible for the day-to-day running of the salon while delivering high-quality beauty treatments to our client's loyal client base. You will supervise a team of three Beauty Therapists, ensure smooth salon operations, and maintain the highest standards of hygiene, service, and professionalism. You will report directly to the Director and play a key role in shaping the client experience and supporting the ongoing success of the business. Hours: Full-time or part-time including Saturdays. Key Responsibilities: • Deliver a wide range of beauty treatments, including facials, waxing, massage, manicures, pedicures, and body treatments., • Open and close the salon and manage daily operations., • Supervise, support, and motivate a team of beauty therapists., • Conduct professional client consultations, including assessing contraindications., • Recommend suitable treatments, aftercare, and retail products., • Manage bookings and maintain accurate client records., • Maintain exceptional standards of cleanliness, hygiene, and presentation., • Order and manage stock, products, and salon supplies., • Promote treatments, offers, and loyalty schemes., • Assist with salon social media activity., • Oversee staff rotas to ensure appropriate cover., • Handle client feedback and complaints professionally., • Support training, performance monitoring, and recruitment., • Ensure full compliance with UK health and safety regulations., • Keep up to date with industry developments, treatments, and techniques. Essential Qualifications and Experience: • NVQ Level Level 3 in Beauty Therapy (or an equivalent recognised UK qualification)., • Experience running or supervising a salon, spa, or clinical beauty environment., • Proven ability to deliver multiple treatment types to a high standard. Desirable Skills and Experience: • Experience in a luxury, premium, or hotel spa environment., • Retail product sales experience., • Experience with booking systems such as Phorest, Ovatu, Fresha, or similar., • Additional certifications, including (but not limited to): Lash extensions; Elemis treatments; Massage specialisms or holistic therapies; Electrical facial/body treatments; Hot waxing (or willingness to train); Pregnancy massage; Brow lamination; Lash lift and tint. What Our Client Offers: • A supportive and professional working environment., • Opportunity to lead and develop a close-knit team., • Ongoing training and development., • Company Pension., • Health Cash Plan (on successful completion of probation)., • Flexible working options (full-time or part-time)., • The chance to play a key role in a growing, client-focused business. Equal Opportunities and Legal Information Our client is an equal opportunities employer. They welcome applications from all suitably qualified candidates regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation, in line with the Equality Act 2010. Applicants must have the legal right to work in the UK. Any personal data provided will be handled in accordance with UK data protection legislation. JBRP1_UKTJ

We are looking to recruit a Qualified Social Worker - Hospital Discharge team with the Social Care industry in Devon County Council. The Qualified Social Worker - Hospital Discharge team vacancy in Devon will be for an initial 3-6 months with potential for extension subject to internal circumstance and your performance. Responsibilities include: To assist the appropriate manager in discharging the full range of statutory duties and BCP Council objectives, within the team which the post holder works, under the supervision, guidance and direction of the relevant manager. To manage a caseload appropriate to the primary function of the team, acting as the case coordinator or ‘lead professional’, undertaking appropriate assessments, and contributing to and coordinating multi-agency multi disciplinary teams and/or conferences where appropriate. To ensure that all service users including adults, families and carers are fully enabled to participate in planning and decision making concerning their own lives and that complaints and representations are dealt with effectively. To participate in and contribute to the continuous improvement and development of the adult’s services, including providing oversight and support to other professionals. To make sound professional and financial decisions in accordance with policies and To ensure that work undertaken meets expectations as outlined in service unit and BCP Council quality assurance and performance management systems. To design and negotiate individual care packages, with the service user, their family or Undertake direct work with individual service users, their families and/or carers as part of an agreed plan, and within this promoting health and wellbeing. Experience preferred: Post qualifying experience of working as a Qualified Social Worker working within Adults Social Services within the UK Social Care industry. Benefits of Working with Devon County Council: Our Client has free onsite parking with the opportunity for role progression and training for both perm and temporary staff within the authority. They offer a very competitive pay rate which exceeds most of the surrounding areas. Minimum Requirements: 2 year experience within UK Enhanced DBS/CRB (we can obtain for you) Eligibility to work in the UK SWE Registered Degree in Social WorkWhy Choose Ackerman Pierce? Ackerman Pierce calls upon over 15 years’ worth of experience in recruiting directly into the Social Work Sector. We can offer a unique experience within recruitment industry where you have your own personal consultant, a DBS and Compliance service with a quick and easy registration process. We pride ourselves on a guaranteed weekly payment process. To discuss the vacancy further or any other opportunities we have in Devon please contact George Willett or email in your updated CV to us today

Technical Administrator Exeter Area Circa £up to 34.000 DOE Day Shift | Monday–Friday Are you a highly organised Technical or QA professional looking to join a growing FMCG manufacturer where you can genuinely make an impact? My client, a well-established and expanding Food manufacturer near Exeter, is looking to appoint a Technical Administrator. This is an excellent opportunity to join a business that is investing in its systems, people, and long-term growth. Reporting to the Site Technical Manager, you’ll play a key role in maintaining technical integrity, supporting compliance, and ensuring smooth communication between departments. The Role – What You’ll Be Doing This is a varied, fast-paced position with responsibility across systems, documentation, and cross-functional coordination. Managing implementation of changes to documents for operational processes. Coordinating and tracking training on food safety and quality matters. Logging complaints and internal deviations. Collaborating with Technical Manager for the resolution of complaints and responding to complaints as per agreed input. Reporting complaints on a weekly basis with broader team, for discussion on investigation and next steps. Trending food safety and quality metrics for quarterly reviews. Supporting HACCP meetings for significant changes to be implemented or trending concerns. Leading the implementation of transitioning to paperless system. Provide cover for Technical Manager or product release responsibilities when required What We’re Looking For Degree in Food Science / Food Technology or relevant technical/QA experience Background in Food, Drink, or Pharma manufacturing Strong attention to detail and excellent organisational skills Ability to work effectively in a fast-paced manufacturing environment Confident communicator with solid systems capability This role would suit a Technical Assistant, QA Administrator, Technical Coordinator, or junior Technical professional ready to take on more responsibility within a growing business. What’s On Offer Salary circa £up to 34,000 DOE 1 day remote working per week (post 3-month probation) On-site EV charging Holiday increases annually up to 36 days Additional week’s pay every August after 5 years’ service Long-term stability and career progression If you’re looking for a secure, growing company where you can build your technical career, I’d love to hear from you. Apply today or get in touch for a confidential conversation

Are you an experiences Estates Maintenance professional, seeking a new permanent role in the Devon area? My client has an immediate opportunity for an Estates Services Supervisor to join their wider Estates Management Team on a permanent basis. The successful applicant will oversee and coordinate the day-to-day operations of the Estate Caretakers and Grounds Maintenance teams, ensuring that all communal areas externally and internally are maintained to a high standard Responsibilities: Line mange, motivate and develop the Estates Team monitoring the standards of cleaning and grounds maintenance within communal areas, conducting monthly pathways to success, performance reviews, identifying training needs and work closely on employee personal development plans PDP’s Carry out site inspections monthly, addressing any areas of concern with staff concerned, and putting improvement plans in place. Liaise with other staff, tenants and other organisations in a professional way to resolve any complaints, responding to any queries or complaints in a timely manner. Maintain good and clear lines of communication between partner contractors, staff, tenants, tenant groups, leaseholders and outside organisations. Conduct regular site inspections and audits to identify maintenance needs, health & safety hazards and high standards and areas for improvement. Assist the Estates Manager with budget monitoring, raising SAP orders, processing invoices and procuring supplies and services efficiently. Assist the Estates Manager ordering key fobs, keys and lock systems on suited and door entry sites, this is to include ordering on internal system and communicating with contractors for installation. Monitor door entry fobs and record requests, delivery and availability, to ensure the smooth running of the system within each block. Manage CCTV on sites, ensuring any footage requested by the police, is gathered, downloaded and supplied in a timely matter. Oversee the management of waste disposal, fly tipping, recycling programs and general site tidiness, including skip management at the depot. To apply, please attach a copy of your CV

FS) Customer Service representative Location: Exeter Salary: £26,000 per annum Ref: 4316CS To apply using our preferred format, please visit French Selection website, go to the vacancies page, search job reference: 4316CS The company: A well-established international export company who manufacture and distribute high quality products Main duties: Working in a fast-paced environment, you will be responsible for all enquires and calls from retailers providing outstanding service The role: - Be responsible for all enquiries via phone and email responding in a timely manner - Resolve any customer complaints - Manage order processing ensuring all is recorded accurately - General admin including invoices and order management - Liaise with internal departments ensuring products are distributed accurately - Support the sales team by providing product and order information - Ensure all customer records are updated and maintained on the CRM system The candidate: - Customer service / administration experience beneficial but not a requirement - Excellent communications Skills with a customer focus approach - Organised with attention to detail - Enthusiastic to learn new skills - IT Literate with MS Office The salary: £26,000 per annum French Selection, leading UK-based consultancy specialising in the recruitment of bilingual and multilingual professionals for international business (industries and services). We are the leading recruitment consultancy for German, French, Italian and Spanish speaking positions. Also recruiting for positions with other languages such as Dutch, Polish, Portuguese, Scandinavian languages, Mandarin, Japanese and Arabic

Talentmark are recruiting for a Quality Assurance Associate to join a company in the animal health and pharmaceutical industry on a contract basis for 12 months. Salary: £19.23-£25.09 per hour PAYE. Quality Assurance Associate role: Perform QA oversight on assigned external suppliers and third parties manufacturing products, ensuring that the delivered products comply with quality standards and legal requirements. Monitor third party KPI’s to proactively detect and notify to QA management any compliance issue on supplier level that would risk supply of products. Review and assess external customer complaints in the global complaint system, including Root Cause Investigation correctness, product impact assessment, trend/recurrence evaluation, and proposed CAPA assessment. Review batch release documentation provided by third parties to support or act as Authorized Person for release of products for shipment including material status change in SAP. Your Background: Scientific Degree or an equivalent in Chemistry, Biology, Pharmacy or Pharmaceutical Engineering. Experience in quality operations in the GMP environment. Knowledge and understanding of regulatory requirements. Good knowledge in office tools (e.g. Word, Excel, SAP). Experience of QA systems.Our client specialises in animal health. They advance their vision of food and companionship, enriching life by developing innovative solutions that protect and enhance animal health. Location: This role is based at our clients' site in Speke on a hybrid basis (3 days on site, 2 days work from home). Apply: For more information, or to apply for this Quality Assurance Associate role, please contact the Key Accounts Team on (phone number removed) or email (url removed). Please quote reference (phone number removed). It is essential that applicants hold entitlement to work in the UK. Please note: This role may be subject to a satisfactory basic Disclosure and Barring Service (DBS) check

Patient Services Team Leader Hours: Full‑time, 37 hours per week, in the office, hours condensed to a 4.5 day working week! Salary: £28,939 to £30,000 per annum, depending on experience Location: Exeter Benefits: 23.7% employer contributory pension! Package then from £35,797 to £37,110! 5 weeks holiday plus bank holidays, progression route available! About the Role – Patient Services Team Leader My client is seeking an experienced, confident and people‑focused team leader to lead their busy Patient Services Team. This is a key leadership role ensuring patients receive safe, effective and compassionate care through excellent front‑of‑house and administrative services. You will be the go‑to support for the team, providing day‑to‑day leadership, coaching and guidance to ensure processes are followed, standards are met, and the patient journey is consistently positive. This role requires someone who is supportive, assertive and with the confidence to manage a diverse team in a fast‑paced environment. Key Responsibilities • Lead, support and develop the team, ensuring high standards of professionalism, efficiency and patient care, • Oversee daily operations across reception, telephony and administrative functions, ensuring service levels are met and patient demand is managed effectively, • Ensure all staff follow policies, legal requirements and mandatory training, • Conduct staff appraisals, 1‑2‑1s, absence management meetings and support recruitment and onboarding of new team members, • Manage staff rotas, ensuring adequate cover for leave, sickness and operational needs, • Monitor performance data, patient feedback, complaints and significant events to drive improvements and enhance the patient experience, • Resolve patient complaints professionally and in line with policy, • Act as a key communication point, ensuring the team are informed, supported and aligned with best practice, • Organise and lead regular team meetings, training sessions and development activities, • Support the Practice Manager with reports, projects and operational development., • Oversee deliveries and premises checks, • Act as building fire marshal, ensuring evacuation lists and visitor logs are maintained, • Work collaboratively with other Patient Services Managers across the organisation to promote consistency, transparency and shared learning Experience Required for the Patient Services Team Leader • A supportive, fair and confident leadership style with the ability to motivate and guide others, • Strong organisational skills, able to multitask, prioritise and meet deadlines, • Excellent communication skills, • A patient‑focused mindset, • Comfortable using IT systems and willing to embrace new technologies, • Adaptable, calm under pressure and solutions‑focused, • Someone looking for a role with genuine progression opportunities. Working Pattern Our Patient Services Team provides cover between 7:45am and 6:30pm. A typical shift will be either: • 7:45am – 4:30pm, or • 9:45am – 6:30pm Flexibility to work early and late shifts is essential. Why apply? • A supportive, collaborative and friendly environment, • Opportunities for professional development and progression, • A role where you can genuinely influence patient experience and team culture, • Varied and meaningful work, • Great all round benefit package

Complaints OfficerLocal Authority | Mid Wales (County-Wide)A large local authority in Mid Wales is seeking an experienced Complaints Officer to support the statutory management and delivery of complaints, representations, compliments and comments across social services.

Complaints Handler / Officer - Repairs and Maintenance in Social Housing Based in Kingston upon ThamesFull time, permanent£32,000 - £34,000 oer annumWe are currently recruiting for a leading repairs and maintenance contractor who is looking for a Complaints Officer to join their team in Kingston u

NHG introduced a centralised complaints function in July 2024, and we've already transformed the way we manage complaints, but we're determined to go further. As a Complaints Investigator, you'll be at the heart of our Complaints Service, making sure residents feel heard and their concerns are resol

A leading water company in the UK is seeking a Complaints Advisor to join their customer-focused team. You will handle and investigate customer complaints, acting as the main point of contact until resolution.

Claims & Complaints Lawyer (Contract). In this position you’ll support the management of claims and complaints, engage with regulatory bodies, and contribute to the firm’s wider contentious and risk‑related matters. Drafting responses to client complaints.

In this role, you will manage complaints and support the Compliance Team, ensuring all cases are logged according to FCA guidelines.

A housing association in Greater London is seeking a Complaints Investigator to assist in analysing and resolving complaints. The position offers a hybrid working environment with specific in-office days, providing an opportunity to make a significant impact in the management of complaints. The role

As Complaints & Compliance Officer, you will act as the central point of contact for complaints, data protection and regulatory compliance matters across the organisation. Manage and investigate escalated customer complaints in line with company procedures and regulatory timeframes. Ensure complaint

Large Housing Association requires a Complaints Investigator to analyse and resolve complaints in a fair and impartial manner. Experience of responding to Stage 1 complaints is vital and experience of handling Stage 2 would be beneficial. You will demonstrate a personal commitment and responsibility

A leading cancer care provider in the UK is seeking a Concerns & Complaints Officer to manage and resolve complaints while providing outstanding customer service. The ideal candidate will have direct experience in NHS complaints handling and a compassionate attitude towards patients.

You will manage the complaints workflow, monitor emails, and ensure compliance with regulatory timelines.

As a Complaints Advisor, you will be the first point of contact for written complaints and enquiries, taking ownership of each case and supporting customers through to resolution. What you’ll be doing as a Complaints Advisor. Being the main point of contact for customers until their case is fully

A leading housing association in London seeks a Complaints Investigator to join their growing team. This role involves investigating complaints and ensuring resident concerns are addressed effectively.

Acknowledge complaints within required timeframes and maintain clear, professional communication with customers throughout the process. Ensure complaints are handled in accordance with FCA rules, DISP requirements, and internal procedures. Exposure to a broad range of complaints and regulatory matte

A leading UK financial services group is seeking an experienced Senior Complaint Handler to manage Defined Benefit pension complaints. The role involves investigating complaints, ensuring regulatory compliance, and delivering empathetic customer responses.

A recruitment agency in Greater London is seeking a Senior Feedback & Resolutions Officer responsible for managing complex complaints and providing timely resolution. The role requires strong experience in complaints management, excellent written and verbal communication skills, and the ability to w

Responsibilities include logging complaints, conducting investigations, and maintaining communication with customers. A leading service provider in London is seeking a Customer Service Assistant to manage customer complaints effectively and ensure high customer satisfaction.

For complaints, the pot holder will proactively work as part of a team, handling concerns and complaints locally from receipt to resolution within specified timeframes. As a Concerns & Complaints Officer, your role is to provide a high standard of customer service and support in delivering a respons

The role involves managing a caseload of customer complaints, ensuring effective governance and escalation processes are established.

We're looking for a Complaints Business Partner (CBP) to drive organisational learning through complaints, managing our most complex cases and embedding processes and capabilities across teams to ensure insights inform strategy and improve resident outcomes. As a trusted partner to senior leaders, y

A leading third-party managing agent is seeking an entry-level administrative professional to join the Complaints Operations team. This role involves managing complaints, drafting professional correspondence, and supporting compliance with regulatory deadlines.

Leading the full investigation and resolution of Defined Benefit pension complaints, ensuring fair, timely, and compliant outcomes. Strong experience handling complex complaints, ideally within pensions or financial services. You will own and manage all Defined Benefit pension complaints, achieving

Responsibilities include leading customer complaints, supporting audits, and identifying improvement opportunities.

This is an entry‑level administrative role within the Complaints Operations team of a leading third‑party managing agent in the Lloyd’s of London market. The team is responsible for ensuring complaints are handled accurately and within strict regulatory timeframes, helping protect customers an

You will act as a dedicated resource to support the end‑to‑end complaints workflow, working closely with experienced colleagues while developing a strong grounding in London Market operations and regulation. Manage the central complaints inbox, monitoring and actioning incoming emails within agr

This player-coach role involves managing complex chargebacks and complaints.

Goodman Masson are currently working with a social housing organisation in Surrey to recruit for an interim Complaints Investigator. In this key role, you'll take ownership of complaints from start to finish, working to resolve issues effectively, restore customer trust, and drive continuous improve

A leading banking institution is seeking a Senior Complaint Handler to support the customer care team.The successful candidate will manage customer needs and requests through effective communication and attention to detail.Essential skills include previous banking experience, strong written communic

A leading IT consultancy is seeking a Senior Customer Relations Officer to manage complaints effectively while ensuring compliance with regulatory standards.

A well-established B2B lender in the UK is seeking an experienced Complaints Handler for their risk and compliance function. This role involves managing customer complaints, ensuring they are resolved fairly and in compliance with regulatory requirements.

A legal consultancy firm is seeking a Case Reviewer to conduct independent reviews of complaints regarding Service Police forces.

A global software company in the United Kingdom is seeking a Business Consultant to enhance customer experience through cloud-based solutions.The role involves leading software implementations, conducting workshops, and providing training.Ideal candidates should have at least two years of relevant e

A respected property management organisation in the United Kingdom is seeking a Complaints & Compliance Officer to ensure robust compliance and manage complaints effectively.

Ready for the next step in your career? Join a collaborative, enthusiastic team working.AtAptean,you’llhelp deliver best-in-class solutions that improve customer experience.We’re looking for a Business Consultant to strengthen our position as the leading provider.You’ll join a fast-paced, grow

Spencer Clarke Group are seeking a Reviews & Complaints Officer for a Local Authority Client in Berkshire. In this role, you will lead legally robust investigations of housing reviews and complaints, ensuring all decisions comply with statutory guidelines. Handle Stage 1 and Stage 2 complaints, incl

The Royal Borough of Windsor and Maidenhead is looking for an experienced Reviews & Complaints Officer to manage statutory housing reviews and complex complaints. Managing Stage 2 complaints investigations. Experience handling complex housing complaints.