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Quality Engineer Job Description Rate: £40 per hour umb £31 PAYE per hour Role Overview The Quality Engineer will be primarily responsible for supporting the daily responsibilities within the Quality department and maintaining the company’s QMS standards. This includes involvement in internal/external Audits, FAIRs, calibration, inspection plans, APQP, PPAPs, and collaboration with both suppliers and customers to ensure quality requirements are met. The role demands flexibility to support a growing business, with increasing quality needs. In addition to these core responsibilities, the role will also intersect with supplier quality initiatives. Supporting robust supplier quality processes, contributing to supplier audits based on risk analysis, and assisting in the resolution of complex quality issues. • Core ResponsibilitiesSupport continual improvement of quality processes to meet AS9100, NADCAP, and customer standards., • Conduct internal and supplier audits aligned with the QMS., • Lead problem-solving from containment to root cause for internal and external non-conformances., • Completion of FAIRs (AS9102) and support PPAP activities (AS9145)., • Ensure product compliance throughout product lifecycle using quality tools., • Track KPI with analysis on trends with to launch improvement initiatives, internally and for suppliers., • Improve incoming inspection processing for purchased products., • Manage supplier approvals, review FAIR/PPAP submissions., • Support supplier performance management, cross functional collaboration with suppliers to ensure performance is maintained, and actions are taken when required to improve performance. Role Specifications • Experience and Skills:Strong attention to detail, organizational skills, and adaptability in changing situations., • Excellent interpersonal and communication skills to drive tasks to completion., • Ability to work independently, as well as confidence working within a team either leading or supporting to achieve desired outcomes., • Knowledge of QMS (ISO 9001, AS9100) implementation and upkeep., • Awareness of NADCAP for NDT and welding (desirable, not essential)., • Experience with FAIR, APQP, and PPAP, internal and supplier audits., • Proficient in 8D problem-solving and handling external complaints., • Strong analytical skills to identify and resolve complex issues. Education Post-Secondary degree or equivalent combination of relevant education and work experience that will allow successful performance of job expectation.

Catering and Hospitality Operations Manager Contract: Professional Services, Production & Technology Location: Luton, LU1 3PG Hours of work: 40 (Monday - Friday) Contract Type: Permanent We are seeking an exceptional Operations Manager to lead the food and hospitality operation at a high-profile client site. This hands-on position oversees a Unity coffee bar, staff restaurant, hospitality services, and an outdoor BBQ area. The role requires a highly visible operator who is confident engaging with high-profile guests and senior stakeholders. Job Description We are looking for someone who can take full ownership of the site’s food operation, working closely with a Supervisor and Head Chef to ensure consistently high standards across service, presentation, compliance, and commercial performance. Key Responsibilities • Oversee daily operations across the coffee bar, staff restaurant, hospitality services, and BBQ area., • Manage and support the Supervisor and Head Chef, ensuring smooth coordination between front and back of house., • Maintain consistent food quality, service standards, and presentation across all service points., • Monitor financial performance including cost control, stock management, waste, and P&L accuracy., • Handle guest interactions, including escalated queries or complaints, ensuring swift and professional resolution., • Implement and maintain operating standards through audits, performance reviews, and guest feedback., • Ensure full compliance with food safety, hygiene, health & safety, and site property standards., • Coordinate and support project-based work such as menu changes, refurbishments, or new service initiatives., • Work closely with stakeholders at all levels to communicate operational updates and align on service expectations. Professional and Personal Competencies/Qualifications • Proven experience in premium, food-led hospitality (contract catering, fine dining, boutique hotels, or similar)., • Experience managing senior stakeholders and high-profile guests., • Project management experience (preferred)., • Background in contract catering (preferred)., • Ability to work at pace, adapt quickly, and remain resilient in a high-profile operational environment., • Exceptional attention to detail across service, operations, and financial accuracy., • Strong communication skills, able to manage sensitive situations and turn feedback into improvements., • Confident team manager with experience coordinating both front and back of house operations The Company ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger, #aplacetobeyou, #facilitiesmanagement ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

Law Staff are working on an exciting opportunity for an experienced Legal Practice Manager to join a leading firm ranked by Legal 500. This is a senior, hands-on Legal Practice role, overseeing day-to-day operations, compliance, and internal management, while playing a key part in its future development. You will be a core member of the Management Team, line-managing senior support functions and working closely with external consultants where needed. The firm offers a friendly, supportive culture with excellent staff retention. The ideal candidate will have legal sector management experience, strong knowledge of SRA and AML requirements, and a collaborative, commercially minded approach. Responsibilities for this Legal Practice Manager role: Oversee risk, compliance, and AML frameworks, policies, training, and file reviews Act as main contact for regulators, insurers, and external compliance providers Lead audits, inspections, and accreditations, including CQS, Lexcel, and PC renewals Manage complaints handling, insurance notifications, and policy renewals Oversee accounts and IT functions, ensuring compliance with Solicitors’ Accounts Rules Support HR, operations, suppliers, data protection (ICO), and strategic planning Requirements for this Legal Practice Manager vacancy: Management experience within a legal practice Strong knowledge of SRA regulations, AML, and risk management Experience working with regulators, insurers, and external providers Commercially aware, organised, and able to balance operational and strategic priorities Approachable leader with strong communication and relationship-building skills If you're a Legal Practice Manager ready to take the next step in your career, apply today. Alternatively, contact Victoria at Law Staff Limited quoting reference 37681. PLEASE CHECK YOUR EMAIL (INCLUDING SPAM FOLDER) FOR CONFIRMATION YOUR APPLICATION HAS BEEN RECEIVED. In accordance with The Conduct of Employment Agencies and Employment Businesses Regulations 2003

Central Bedfordshire Council, who are currently seeking an experienced Team Manager to join their Family Help Service. This is a fantastic leadership role within a service that truly puts children and young people at the heart of everything they do. About the Role: As a Team Manager, you will lead a multi-disciplinary team of Social Workers and Family Practitioners delivering: Targeted Early Help Child in Need Child Protection servicesYou will play a key role in safeguarding decision-making, service development, and ensuring high-quality practice across the team. Key Responsibilities: Managing and supporting a multi-disciplinary team Making day-to-day safeguarding decisions Overseeing assessment, care planning, and interventions Monitoring performance and ensuring consistent practice standards Handling complaints and complex challenges with professionalism Working closely with Service Managers and senior leadershipWhat We're Looking For: Qualified Social Worker with Social Work England registration Strong post-qualification experience in Child Protection Proven leadership and management experience Confident decision-maker in safeguarding matters Experience working in multi-disciplinary and statutory settings Excellent communication and problem-solving skillsWorking Arrangements: Hybrid working model Office attendance at least twice weekly (plus service needs) Encouragement of regular in-person team collaborationYou'll be joining a supportive and forward-thinking management team that is passionate about making a real difference and supporting professional development. If this role sounds of interest, please get in touch to discuss further or send across your CV. Adarsh Parihar (phone number removed) Benefits of working with Eden Brown Synergy include: DBS check processed and paid for by Eden Brown Synergy Referral bonus if you refer a colleague or friend to us Bonus for finding your own job Twice weekly payroll Dedicated recruitment consultant who will support you throughout your job search, employment and beyond. Eden Brown Synergy is an equal opportunities employer. Eden Brown Limited is a limited company registered in England and Wales with registered number (phone number removed). Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free

Thrive Homes are seeking for a Complaints Handler to be responsible for investigating and resolving customer complaints in accordance with Thrive’s Complaints Policy, the Housing Ombudsman’s Complaint Handling Code, and all other applicable regulatory standards. Complaints Handler (Housing / Rep

This Complaints Handler position gives you the opportunity to make a real impact by ensuring Stage 1 and Stage 2 complaints are managed efficiently, fairly, and in line with Housing Ombudsman standards. Managing and investigating Stage 1 & 2 complaints from tenants and residents. Acting as the main

Thrive Homes are seeking for a Complaints Handler to be responsible for investigating and resolving customer complaints in accordance with Thrives Complaints Policy, the Housing Ombudsmans Complaint Handling Code, and all other applicable regulatory standards. Complaints Handler (Housing / Repairs).

An understanding of dealing with complaints from the first stage and working within a complaints team would be beneficial. Salary: Starting Salary at £32,558, with future progression opportunities to £34,635 per annumShift Hours: PermanentComplaints HandlerAgile Hybrid Homeworking - Based at any o

Assistant Manager vacancy in GAIL’s - Winchester! If supporting a team and leading by example excites you and makes you smile, then please read on.We are looking for an Assistant Bakery Manager who has a passion to join the GAIL’s family and use a hands-on approach to be a team builder, maximiz

Acts as the main contact for complaints, FOI requests, data protection enquiries, Ombudsman/ICO cases, and Member enquiries within Children's Services. Manages and investigates complaints, ensuring they are logged, tracked, resolved within legal timescales, and meet quality standards. FOI, GDPR/DPA,

As the Senior Complaints Operations Manager, you will hold a pivotal leadership position reporting to the Director of Complaints, Fraud and Financial Crime. By championing the benefits of learning from complaint outcomes across the business, you will lead the strategic direction of our complaints de

This is a critical role supporting Medway Council in managing complex SEND casework, complaints, and tribunal processes. Prepare evidence and responses for complaints, enquiries, and Ombudsman investigations. Monitor and track tribunal作为 tukuna casE complaints, and outcomes to inform service imp

A well-established B2B lender in the UK is seeking an experienced Complaints Handler for their risk and compliance function. This role involves managing customer complaints, ensuring they are resolved fairly and in compliance with regulatory requirements.

A leading housing association in the UK is seeking a skilled Complaints Compliance Officer to manage outcomes from Housing Ombudsman Service determinations. In this role, you will utilize your knowledge of complaints legislation to guide decision-making and work collaboratively with various stakehol

A legal consultancy firm is seeking a Case Reviewer to conduct independent reviews of complaints regarding Service Police forces.

We are seeking an experienced Complaints and Information Manager to lead our central Complaints and Information Team and support the delivery of an excellent customer experience across our client's business and its subsidiaries. This senior role will shape how complaints, information rights requests

We're looking for a Complaints Business Partner (CBP) to drive organisational learning through complaints, managing our most complex cases and embedding processes and capabilities across teams to ensure insights inform strategy and improve resident outcomes. As a trusted partner to senior leaders, y

A global software company in the United Kingdom is seeking a Business Consultant to enhance customer experience through cloud-based solutions.The role involves leading software implementations, conducting workshops, and providing training.Ideal candidates should have at least two years of relevant e

A London Local Authority is looking for an experienced Reviews & Complaints Manager to lead complaints and statutory reviews in housing services. Candidates should have strong experience in managing complaints, knowledge of Housing Act legislation, and the ability to produce high-quality responses.

Ready for the next step in your career? Join a collaborative, enthusiastic team working.AtAptean,you’llhelp deliver best-in-class solutions that improve customer experience.We’re looking for a Business Consultant to strengthen our position as the leading provider.You’ll join a fast-paced, grow

Take responsibility for complex, multi‑service complaints and specialist investigations from receipt through to resolution. Support the delivery of training for new and existing staff on complaints processes, procedures, and systems. Demonstrable experience resolving complaints within a diverse co

A leading MedTech firm in Greater London is seeking a Complaints Officer to assess and process complaints in a regulatory environment.

A leading arts organization in Greater London is seeking a Complaints and Information Manager to enhance customer experience and manage information rights. Ideal candidates will have extensive experience in handling complaints, excellent communication skills, and strong knowledge of relevant legisla

The successful candidate will lead the management of complaints, enquiries, and compliments, ensuring high standards of service delivery.

London Borough of Harrow has an exciting opportunity for a Senior Professional - SEND Tribunals, mediation and complaints. In addition, you will manage all requests for mediation and complaints received by the SEN Assessment and Review Service. Knowledge of Local Authority complaints procedures.

You will own and manage all Defined Benefit pension complaints, achieving the right customer outcomes while identifying opportunities to continually improve service throughout PRT Client services, LGRI. You will also investigate complaints and resolve within the regulatory framework prescribed by th

A London Local Authority is seeking an experienced Reviews & Complaints Manager to lead on statutory reviews and complaints within a housing service, reporting into the Allocations Service Manager. You will be managing a team of 3 Complaints Officers and 1 Reviews Officer, with a primary focus on ov

A leading fintech company is seeking a Senior Complaints Operations Manager to oversee their complaints department, ensuring regulatory compliance while enhancing customer satisfaction.

We’re looking for a Complaints Manager to own and evolve our complaints function — ensuring customers receive fair, timely, and empathetic resolutions while turning complaint insights into meaningful product and operational improvements across the company. Lead the end-to-end complaints lifecycl

A leading HR professional body in the UK is seeking a Senior Case Manager to steer the Code Complaints team.

This player-coach role involves managing complex chargebacks and complaints.

A leading UK financial services group is seeking a Complaints Manager for their PRT Client Services team to manage Defined Benefit pension complaints. Responsibilities include investigating complaints, analyzing data, and collaborating with third-party suppliers.

A leading technology provider in the UK is seeking a Business Consultant to join their team.This role involves leading software implementations, configuring solutions, and delivering training to clients.The successful candidate will have a minimum of 2 years of experience in a relevant position and

A respected Housing Association in North London is seeking a Complaints and Information Manager for a 12-month fixed term contract. The role involves leading the Complaints & Information Team, enhancing service delivery, and ensuring compliance with legislation. Ideal candidates will possess strong

Goodman Masson are currently working with a social housing organisation in Surrey to recruit for an interim Complaints Investigator. In this key role, you'll take ownership of complaints from start to finish, working to resolve issues effectively, restore customer trust, and drive continuous improve

Claims & Complaints Lawyer (Contract). In this position you’ll support the management of claims and complaints, engage with regulatory bodies, and contribute to the firm’s wider contentious and risk‑related matters. Drafting responses to client complaints.

In this role, you will be the first point of contact for complaints, ensuring concerns are handled sensitively and recorded accurately.

Thrive Homes are seeking for a Complaints Handler to be responsible for investigating and resolving customer complaints in accordance with Thrives Complaints Policy, the Housing Ombudsmans Complaint Handling Code, and all other applicable regulatory standards. Manage a high volume of complaints corr

Tribunals, Mediations & Complaints Manager -North LondonRate of pay: Up to £500 per dayContract Duration: 3-month contractWorking Arrangements: Office attendance required every WednesdayPertemps are currently recruiting for an experienced Tribunals, Mediations & Complaints Manager to join a North L

Large Housing Association requires a Complaints Investigator to analyse and resolve complaints in a fair and impartial manner. Solve complex open and ongoing complaints. Experience of responding to Stage 1 complaints is vital and experience of handling Stage 2 would be beneficial.

The salary advertised is full time (35 hours per week, 52 weeks per year).Part-time hours / sessional posts will be pro-rated accordingly.This is a 39-week sessional post i.Monday - Friday, working 7 hours per day.East Lothian Council seek to appoint a positive, resilient and committed individual fo

As a Senior Care Assistant at a Barchester care home, you'll look after the different needs of our residents to enable us to deliver quality, person-centred care and support.Your role will involve supervising and inspiring a team of dedicated Care Assistants alongside the Deputy General Manager.You

The salary advertised is full time (35 hours per week, 52 weeks per year).Part-time hours / sessional posts will be pro-rated accordingly.This is a 39-week sessional post i.Temporary until 31st March 2027.Monday - Friday, working 7 hours per day.East Lothian Council seek to appoint a positive, resil

We're currently looking for individuals across the country to take part in remote paid research, including remote focus groups, product trials, and consumer studies.Earn up to £700 a week in your free time by providing feedback on everyday products and services.If you're comfortable sharing your op

Here at Young Crisis Hub, we support young people with complex mental health needs, trauma histories, and neurodevelopmental conditions who require high levels of structure, safety and specialist support.We are looking for highly competent Support Workers with experience working in secure or high-ri

Check out the role overview below If you are confident you have got the right skills and experience, apply today.Residential Team Leader - Children's Services.Are you passionate about making a positive difference in the lives of children and young people? Do you have the leadership skills to inspire