Complaints jobs in CheltenhamCreate job alerts

Are you passionate about delivering exceptional customer service and adept at handling complaints with professionalism and care? A rewarding role awaits as a Customer Complaints Handler for a reputable document storage company in Lutterworth.

Maintain and update the complaints tracker to monitor progress, ensuring realistic and achievable resolution times. We're looking for someone who can hit the ground running - an experienced Housing Complaints Handler with strong understanding of housing-related issues such as repairs, planned wo

Quality Assurance and Complaints Handler – Global FinTech - Multiple Hires. Are you a confident and experienced complaints specialist with experience within financial Quality Assurance looking to make an impact at one of the world’s fastest-growing FinTechs? We’re hiring multiple QA &. With a

Excited to grow your career?Our purpose is to make it easy for people to save and invest for a better future.We are looking for great people to join us, so please come and invest in YOUR future at HL.We know that sometimes people can be put off applying for a job if they don't tick every box.If you'

As a Complaints Officer, you will play a key role in ensuring residents receive a high-quality service by effectively managing and resolving formal complaints. Manage and investigate stage 2 complaints in line with policy and procedure. Support the delivery of a customer-focused complaints process t

What type of complaints will I handle as part of the Regulated Complaints Team?. Thrives in a fast‑paced environment, taking responsibility while showing a can‑do attitude to ensure all complaints are resolved within agreed‑upon timescales. Are you someone who thrives on helping people and mak

Ensuring adherence to all relevant FCA regulations including Consumer Duty and Vulnerable Customer guidance* Driving growth and development, succession planning and resource planning to ensure service levels, standards and quality are adhered to* Ensuring good results from compliance and internal au

Responding to emails from the complaints team on why jobs have been delayed, where they currently are. If you feel this Complaints Planner position is of interest to you, please either apply for the position directly or call Natasha on #removed#.

Work with Compliance to ensure we’re fulfilling our obligations when it comes to handling complaints. A motivated, detail-oriented, and proactive attitude as a Complaints Handler. Receive and manage customer complaints.

Complaints officer needed in Harlow.

An important part of the complaints processes is identifying learning from complaints when we have got something wrong. This important role enables us to deliver our statutory and local complaints processes. We ensure complaints and feedback are properly recorded, investigated and responded to.

Complaints Handler page is loaded## Complaints Handlerlocations: Chandlers Ford, UK (Home Working)time type: Full timeposted on: Posted Todayjob requisition id: JR100454Complaints HandlerJob Title: Complaints Handler Location: Chandlers Ford/ Remote (Hybrid after 8 weeks onsite tr

Conduct Risk, Consumer Duty & Complaints Lead - Top Lloyd's of London Insurer. Managing of Conduct and Complaints team.

Responding to, investigating and resolving stage 1 complaints, MP, Councillor or executive enquiries from start to finish within the required timescale; keeping the Complaints Manager informed at all times. An understanding of dealing with complaints from the first stage and working within a compl

As Complaints Handler, you’ll handle and resolve level one customer complaints across multiple products and channels, ensuring fair outcomes and compliance with all regulatory requirements. You’ll support the wider complaints and customer service team, liaise with the Financial Ombudsman when ne

The team also perform detailed analysis of complaints data, to provide intelligence to leaders to support them in addressing the root causes of complaints and wider issues. If you’re curious, collaborative and committed to talent development, this is your opportunity to shape the future of the com

You’ll work closely with the Complaints Team, to resolve complaints about our loans, cards and auto-finance products, as well as be responsible for feeding back to both frontline and product teams on product and process improvements across the Operations Team and wider Lendable business. You will

Ensure that all complaints are handled with the highest standard of customer care. Maintain a complaints database with correct and relevant information at all times. Experience of working within the motor finance industry with a minimum experience of 12 months handling vehicle quality issues and com

The Complaints Administrator will provide administrative support to the Complaints team, ensuring that all concerns are managed in line with regulatory requirements and internal policies. Clinical Partners, one of the UK’s leading providers of mental health services, is hiring a Complaints Adminis

Join United Utilities as a Junior Customer Advisor – Network Enquiries & Complaints. You’ll handle a variety of customer interactions, including basic complaints, service updates, and general enquiries, while learning how to manage more complex cases over time. A genuine interest in helping peop

Management of the complaints inbox ensuring complaints are recorded and acknowledged within required timeframes and escalations to other departments are completed in a timely manner. Attention to detail, ensuring clarity in communications and accurate record keeping to assist with complaints reporti

As a Senior Operations Manager in Complaints, you'll work as part of the wider Complaints Team and will lead a team of Operations Managers and Team Managers, who manage all complaints and will lead on driving operational excellence. Effectively managing a team made up of Operations Managers and Team

Ensure that all complaints are handled with the highest standard of customer care. To maintain a complaints database with correct and relevant information at all times. Experience working within the motor finance industry with a minimum experience of 12 months handling vehicle quality issues and com

Liaising with stakeholders to ensure root causes of complaints are understood, and services are re-evaluated appropriately. Experience in handling complaints within a regulated environment. We are recruiting for the latest member of our Complaints Team.

An exciting opportunity has arisen to join our expanding team at Community Healthcare Partners as an Incident and Complaints Investigator reporting to the Group Head of Customer Experience. As one of our Investigators within the Governance Department, you will be responsible for supporting our opera

The Complaints Officer is a non-customer-facing investigative and administrative role. The successful candidate will primarily assess, evaluate, and process complaints, escalate high-priority issues, and collaborate with other teams to gather information, establish an accurate root cause, and comple

Meraki Talent are recruiting on behalf of our financial services client to recruit 6 full‑time contractors to support their German Complaints team, with a desired start date as soon as possible. Proven experience handling complaints from legal professionals and regulatory authorities within German

Are you a confident and experienced complaints specialist with experience within financial Quality Assurance looking to make an impact at one of the world’s fastest-growing FinTechs? We’re hiring multiple QA & Complaints Handlers to join a high-performing team on an interim basis initially for a

Job Title: Complaints & Route Coordinator (Transport Support). Listen to and log complaints from drivers (e. Keep clear records of all complaints and how they were resolved.

As a Complaints Specialist, you will play a key role within their customer service team, focusing on the efficient and effective resolution of client complaints. Complaints Specialist (Investments). As part of ther continued journey, they're offering the opportunity for a Complaints Specialist (Inve

Manage correspondence and stage 1 complaints at the Warrant of Control (WoC) stage. Experience in handling complaints. Parking Dept and Complaints Officer.

Investigate and resolve customer complaints within departmental KPIs. Conduct root cause analysis of complaints, including feedback from Trustpilot and social media. You will manage complaints, support customer service operations, and contribute to training and development initiatives.

Complaints experience in Insurance. Improve the overall customer relationship, making customers aware of the organisation’s complaints procedures. Investigate the root cause of any complaints, gathering information from relevant teams or stakeholders.

Support on audits of complaints handling performed by Delegated Claims Administrators (DCAs) with complaints handling authority from QBE. We’re the down-to-earth, international insurer that is neither too big nor small, so you can make a real impact!Your new role* Investigate and resolve compl

My leading FinTech client are looking for someone to take responsibility for dealing with high level / FOS complaints and managing them end to end, maintaining their internal FOS and ADR logs, collating reporting for management and Partners and supporting with additional tasks and duties as required

Supporting positive external relationships to strengthen the organisation's reputation for handling complaints fairly and transparently. Experience handling complaints within a regulated or customer-focused environment. Get notified about new Complaints Assessor jobs in.

Role overview: 2nd Line Complaints Advisor, Birchwood Contact Centre, The Point, 410 Birchwood Boulevard, Birchwood, WA3 7WD. Taking ownership and responsibility of customers queries, complaints providing right first time resolution to minimise repeat queries.

Housing Complaints Manager (REMOTE) – £23. We are looking for a strong candidate to take responsibility for the people management within our complaints team, offering a robust and empathetic leadership approach. Scrutinise complaints for issues that may expose to adverse media publicity and, or l

Amazon Flex Delivery Driver - Earn £14 to £18* per hour.Deliver packages and get paid weekly.Be your own boss and get access to a wide range of exclusive deals & discounts.It’s simple! You use your own vehicle and smartphone to deliver packages for Amazon.Save up for something big, earn extr

Self-employed Core Delivery Driver.As one of our Self-Employed Core Delivery Drivers you'll enjoy freedom, flexibility and better financial rewards, plus all the support and benefits of being part of our wider Yodel team.You don't need any experience, and the more you deliver, the more you earn.Com

Make extra money in a way that suits you — anytime, any day.Take charge of your earnings by becoming a self-employed delivery rider with Just Eat.Flexible hours – choose your own schedule and work when it suits you.Weekly pay – get paid, every week.No experience needed – just bring your moti

Self-employed Core Delivery Driver.As one of our Self-Employed Core Delivery Drivers you'll enjoy freedom, flexibility and better financial rewards, plus all the support and benefits of being part of our wider Yodel team.You don't need any experience, and the more you deliver, the more you earn.Com

Make extra money in a way that suits you — anytime, any day.Take charge of your earnings by becoming a self-employed delivery rider with Just Eat.Flexible hours – choose your own schedule and work when it suits you.Weekly pay – get paid, every week.No experience needed – just bring your moti

Pay: Pay Up to £34,779 (depending on experience and qualifications).At Cambian Group, you’re not just working - you’re shaping futures, furthermore as a Support Worker based within West Midlands every moment you spend with our young people (ages 8–18) helps them feel safe, valu

Make extra money in a way that suits you — anytime, any day.Take charge of your earnings by becoming a self-employed delivery rider with Just Eat.Flexible hours – choose your own schedule and work when it suits you.Weekly pay – get paid, every week.No experience needed – just bring your moti

Your role will be to effectively supervise your team through the day-to-day activities, ensuring that the requirements of the client and the job specification are fully met for the enjoyment, recreation and safety of the site, employees and visitors.You will provide support to the Assistant / Contra

Make extra money in a way that suits you — anytime, any day.Take charge of your earnings by becoming a self-employed delivery rider with Just Eat.Flexible hours – choose your own schedule and work when it suits you.Weekly pay – get paid, every week.No experience needed – just bring your moti

Load vans and deliver packages, by driving, stepping in and out of the vehicle safely.Adhere to all safety regulations on the road.Operate an electronic device for GPS route guidance.Greet and interact with customers with a professional and positive attitude.Many logistics service providers pay an i