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Job titleCustomer Resolutions Team LeaderFunctionCustomer Service ManagementLocationRipponden Office/HybridReports toCustomer Care and Resolutions ManagerResponsible for staffCurrently 5FTEAbout our businessJLA is a mission critical infrastructure solutions business offering services Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning.The company offers an end-to-end, on premise, machine supply and breakdown service proposition under the name Total Care, and additional products and services. JLA is driven by a world class Sales & Marketing engine, owns and maintains all assets, and has an efficient on-site operations team working with daily with customers.Role overviewTo lead and develop the Customer Resolutions team, ensuring the effective resolution of customer complaints while driving improvements in customer outcomes, protecting growth opportunities and enhancing customer experience.This role is central to building a high performing, empowered team that delivers fair, consistent and timely resolutions while influencing the wider business to prevent recurrence and strengthen customer trust.Key tasksTeam Leadership and Support•Provide day to day leadership and support to the Customer Resolutions team, ensuring high standards of customer service are consistently met.•Create a positive and inclusive team environment that promotes accountability, engagement and confidence.•Support team wellbeing and morale, addressing concerns promptly and appropriately.•Lead by example, modelling expected behaviours, quality standards and customer focused decision making.Coaching, Performance and Development•Deliver regular coaching and feedback to support individual and team performance.•Monitor performance against agreed KPIs and quality measures, taking action where additional support or improvement is required.•Complete regular performance reviews and support goal setting and development planning.•Identify training needs and ensure team members maintain appropriate knowledge of products, processes and systems.•Lead team briefings and short workshops to share updates, learning and best practice.Quality Assurance and Performance Reporting•Take ownership of the team's quality assurance process, ensuring consistent monitoring of calls, emails, live chats and other customer communications.•Carry out regular quality reviews, providing clear, constructive feedback and coaching based on QA outcomes.•Track quality trends and common issues, using insight to improve individual performance and overall service standards.•Produce regular KPI and performance reports covering service levels, quality outcomes, volumes and customer feedback.•Highlight risks, underperformance or emerging trends to the Customer Care and Resolutions Manager, supporting actions to address them.Service Delivery and Customer Query Resolution•Ensure all customer contacts are responded to within agreed timescales and in line with service and quality standards.•Support the team with customer complaints and act as an escalation point for more complex or sensitive issues.•Identify recurring customer issues and feedback insights to support service and process improvements.Continuous Improvement and Collaboration•Contribute ideas to improve team processes, quality, and customer experience.•Work with colleagues across teams (e.g. Operations, Care, Customer Success, Sales) to resolve issues and reduce repeat customer contacts.•Encourage team members to share feedback and improvement ideas.Governance and Compliance•Ensure the team follows internal policies, procedures and regulatory requirements at all times.•Support the management of attendance, conduct and performance issues in line with company policies, with guidance where required.•Escalate risks, complaints or compliance concerns promptly and accurately.CriteriaEssential (attributes required for candidate to be considered)Desirable (attributes can be trained or developed)Knowledge and Skills (what you know and what you can do)Strong knowledge of customer serviceStrong knowledge of complaints handlingStrong communication skills – able to influence and build relationships cross functionallySkilled in leading teams to deliver against KPIsCompetence in reporting, governance and performance tracking- Knowledge of service delivery and operations in a field-based environment- Familiarity with case management or CRM systems (e.g. Dynamics, Salesforce, Zendesk)- Understanding of financial /commercial levels (credits/compensation/retention impact)-Experience handling regulated complaints (FCA)Experience (what you have done)Experience managing a team in a customer service/complaints environment.Demonstrated track record of improving customer outcomesEvidence in coaching and developing individuals to achieve high performanceExperience handling complex and escalated customer issues with fairness and accountabilityExperience working cross functionally to resolve issues and drive improvementProven delivery of service improvement initiatives with measurable business impactExposure to managing teams in hybrid environmentsPersonal qualities(the way you think and act)Customer focused with strong advocacy for fair and timely outcomes.Commercially aware – able to balance customer needs with business impact.Collaborative, with the ability to build trust and influence at all levels.Resilient and calm under pressure, able to manage high volumes and complexity.Analytical and problem solving mindset, with a continuous improvement approach.Demonstrate integrity, accountability and respect in line with customer values.Inspirational leadership style that creates a highly engaged team cultureQualificationsEvidence of relevant professional development or training in leadership or customer serviceIndustry relevant compliance or regulatory trainingTPBN1_UKTJ

The Front of House (FOH) Manager oversees all customer-facing operations within the service department to ensure a seamless, welcoming, and efficient client experience. This role manages the FOH team, maintains service standards, coordinates with back-of-house and other departments, and ensures smooth daily operations. \n Key Responsibilities \n Customer Experience & Service Quality \n\n • Ensure all customers and visitors receive excellent, professional, and timely service.\n, • Monitor customer flow and adjust staffing or processes to maintain efficiency.\n, • Handle escalated customer concerns, complaints, and special requests.\n, • Maintain a clean, organized, and welcoming front-of-house environment.\n\n Staff Leadership & Training \n\n • Recruit, train, schedule, and supervise FOH staff (receptionists, hosts, service reps, etc.).\n, • Conduct regular performance evaluations and provide ongoing coaching.\n, • Lead staff meetings and ensure team alignment with service standards and departmental goals.\n, • Support positive team morale and workplace culture.\n\n Operational Management \n\n • Oversee daily FOH operations, ensuring adherence to organizational policies and safety protocols.\n, • Coordinate with Back of House (BOH), management, and other departments to support smooth service delivery.\n, • Manage booking systems, customer check-ins, queues, and front-end workflow.\n, • Ensure supplies, equipment, and FOH resources are always stocked and functional.\n\n Administration & Reporting \n\n • Prepare daily reports, logs, and performance updates for management.\n, • Maintain accurate records (customer data, reservations, appointment schedules, staffing logs, etc.).\n, • Monitor operational KPIs related to customer service, wait times, and satisfaction.\n, • Assist with budgeting, cost control, and resource planning for FOH activities.\n\n Skills & Qualifications \n\n • Proven experience in customer service management or FOH leadership role.\n, • Strong communication, interpersonal, and problem-solving skills.\n, • Ability to remain calm and organized in a fast-paced, dynamic environment.\n, • Strong team leadership and conflict-resolution abilities.\n, • Proficiency with scheduling tools, POS/CRM systems, or booking platforms (depending on industry).\n, • High level of professionalism, attention to detail, and customer-centric mindset\n\n Why Sytner? \n Sytner Group are delighted to provide an industry-leading benefits package. \n We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. \n\n • Enhanced Holiday Entitlement – 33 days inc. bank holidays\n, • Industry-leading Maternity, Paternity and Adoption Pay\n, • Career Development\n, • Recognition of Long Service every 5 years\n, • Discounted Car Schemes\n, • High Street Discounts\n, • Discounted Gym memberships\n, • Cycle to work scheme\n, • One day a year paid voluntary / community work\n\n At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. \n As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please . \n Unsure? Read on… \n We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. \n We pride ourselves on ‘Developing Talent and ‘Building Careers’ and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.

We’re looking for an experienced Customer Service professional to join our clients' busy team. This is a varied role covering customer service, order processing, administration, reporting and process improvement. You’ll deal directly with customers, making sure orders are processed accurately and queries are dealt with quickly, while also helping to improve processes and systems within the business. The role will include: Processing customer orders and dealing with customer enquiries Managing complaints, delivery queries, shortages and service issues Maintaining accurate customer and order information Producing reports and monitoring customer service performance Creating and updating SOPs and process documentation Identifying recurring problems and helping to improve processes Supporting CRM, ERP and other customer service systems Working closely with sales, warehouse, transport, purchasing and finance teams We’re looking for someone with previous experience in customer service, administration or an operational support role. Experience within FMCG, food, drink, wholesale or distribution would be useful. You’ll need good attention to detail, strong organisational skills and confidence using Excel and other business systems. Experience with reporting, process improvement or writing SOPs would be an advantage. This would suit someone who enjoys dealing with customers but also likes looking at how things can be done better and more efficiently

Technical Manager We are recruiting for an experienced Technical Manager to take responsibility for technical, food safety, quality and compliance across a growing food manufacturing business. Reporting directly to the Managing Director, you will take ownership of the technical function, ensuring the business remains compliant with customer requirements, industry standards and legislation while driving continual improvement across the sites. The Role You will be responsible for: Managing compliance with BRC, Assured Red Tractor, LEAF, retailer standards and other customer-specific requirements. Managing and maintaining the HACCP system. Managing all customer technical portals. Completing waste, energy, carbon, packaging and other customer or accreditation audits. Developing and implementing company policies and plans to maintain compliance with standards and legislation. Ensuring all sites meet the required technical, food safety and quality standards. Organising and booking external audits and accompanying auditors during site visits. Carrying out internal audits and managing any resulting actions. Writing and maintaining procedures, checklists, worksheets, risk assessments, policies and other technical documentation. Working with managers and site teams to identify improvements and implement changes. Training and supporting Managers, Supervisors, Team Leaders and staff to drive continual improvement. Maintaining training records and training matrices. Updating and writing internal and customer specifications. Managing product testing to ensure food safety, legality and compliance. Developing and implementing sampling and monitoring schedules. Ensuring technical documentation is correctly maintained and retained for the required period. Ensuring product shelf life meets the required specifications. Visiting stores to verify product quality and support product and packaging development. Auditing suppliers and producing risk-based reports where required. Liaising with customer and supplier technical departments. Managing customer audits and technical visits. Reporting quality issues, mistakes and breaches appropriately. Managing product recalls. Managing internal and external maintenance schedules. Managing customer and consumer complaints. Providing out-of-hours cover when required. Supporting the wider business with absence cover and other reasonable requirements. About You You will have previous experience in a Technical, Quality or Food Safety management position within a food manufacturing environment. You will have a strong understanding of HACCP, audits, technical standards and customer requirements, along with the confidence to work closely with site teams, customers, suppliers and external auditors. This is a hands-on role for someone who is organised, practical and comfortable taking ownership of the technical function while working closely with the Managing Director and wider management team. Key Experience Previous Technical Management experience within food manufacturing. Strong knowledge of HACCP and food safety requirements. Experience working with BRC and retailer/customer standards. Experience managing audits and corrective actions. Experience with product testing, specifications, complaints and recalls. Good understanding of food safety, legality and quality systems. Strong communication and organisational skills. A practical approach to problem solving and continual improvement. Flexible attitude and willingness to support the wider needs of the business. TPBN1_UKTJ

Activate Group Limited is seeking a Complaints & Improvement Specialist to join its Customer Experience team in Halifax with hybrid working. You will resolve complaints, conduct root-cause analyses, and drive service improvements across stakeholders to prevent recurrence.

We're dedicated to your growth, offering support in career development and training. To lead and develop the Customer Care and Resolution team, ensuring the effective resolution of customer cases and complaints while driving improvements in customer outcomes, protecting growth opportunities and enha

As Team Leader for Claims Complaints, you'll own the day-to-day running of a team of case handlers, balancing hands‑on case work with genuine people leadership. You'll ensure complaints are investigated thoroughly, resolved fairly, and handled in line with DISP and Consumer Duty — and you'll be

The Complaints & Improvement Specialist resolves customer complaints and uses what those complaints reveal to remove the causes. Complaints & Improvement Specialist. We’re looking for a Complaints & Improvement Specialist to join our Customer Experience Team.

Zego in the UK is hiring a Team Leader for Claims Complaints to oversee a team of case handlers, balancing hands-on work with people leadership. You'll ensure investigations are thorough, complaints resolved fairly, and aligned with DISP and Consumer Duty. You will report to the Complaints Manager,

Experience handling motor insurance claims or complaints within an FCA-regulated environment. Claims complaints at an insurer are where things get real — the customer is already in distress, the stakes are higher, and poor handling has direct regulatory consequences. As Team Leader for Claims Comp

The role You’ll be responsible for: Managing customer complaints and internal non-conformances Supporting root cause investigations and corrective actions Carrying out product and process inspections Supporting internal audits and ISO 9001 complianc

Ready to take the next step in your career and join a fast-paced, supportive team?.We’re offering an exciting opportunity for a.Customer Service Administrator.Immediate start available – don’t miss out!.Resolve queries, complaints, and.Keep systems updated to support efficient planning and ope

Head of Specialist Nursing Location: North England with national travel Package: up to £100,000 plus benefits RMN | Mental Health | Dementia | Complex Needs | PBS We are looking for an exceptional senior nurse to take the lead on specialist nursing and clinical practice across a national care organisation. The Head of Specialist Nursing will be a senior, group-wide appointment with the opportunity to shape how complex and specialist care is delivered across a large portfolio of services. With a particular focus on mental health, dementia, complex needs and Positive Behaviour Support (PBS) , you will provide specialist clinical leadership while helping strengthen governance, clinical standards and outcomes across the wider organisation. What you'll be doing You will act as a senior clinical expert and trusted advisor across the organisation, working closely with Quality, Regulation and Operations. Your responsibilities will include: Leading specialist nursing practice across mental health, dementia, complex needs and PBS . Providing senior clinical advice around complex residents, referrals and admissions. Supporting services managing behaviours of concern, mental health deterioration and complex clinical risk. Providing professional leadership and support to nurses and clinical teams. Leading and developing the specialist services/PBS function. Strengthening clinical governance, assurance and quality across multiple services. Supporting safe admission and transition planning for residents with complex presentations. Reviewing clinical incidents, safeguarding concerns, complaints and emerging risks. Developing evidence-based clinical policies, procedures and practice guidance. Supporting CQC readiness and wider regulatory compliance. Designing and supporting specialist training and development. Coaching Home Managers, Registered Managers, nurses and operational leaders. Building relationships with commissioners, ICBs, NHS mental health teams, local authorities and safeguarding partners. Using clinical and quality data to identify trends and drive measurable improvements in care. What we're looking for You must be an RMN with current NMC registration and bring significant experience working with people with mental health needs, dementia, complex needs and/or behaviours of concern . We are particularly interested in candidates who can demonstrate: Significant post-registration nursing experience. Strong specialist knowledge across mental health, dementia, complex care and PBS . Senior clinical leadership experience. Experience working across multiple services, regions or a wider organisational portfolio. Strong clinical governance and quality assurance knowledge. Understanding of CQC regulation, safeguarding, Mental Capacity Act and least restrictive practice. Experience supporting complex referrals, admissions and clinical decision-making. The ability to develop clinical practice through coaching, training, policy and professional leadership. Confidence working with senior operational leaders and providing constructive clinical challenge. Your current title could include Head of Nursing, Head of Clinical Services, Group Clinical Lead, National Clinical Lead, Head of Specialist Services, Clinical Director, Clinical Governance Lead or similar. This role would suit an experienced mental health nurse who wants to combine their clinical expertise with strategic influence , shaping specialist nursing practice across an entire organisation rather than being responsible for just one service. Location: North England with regular national travel. Apply today or contact Mike Turton at Leaders in Care for a confidential conversation. LICMT TPBN1_UKTJ

A major UK & International Freight Forwarding organisation are experiencing major growth and are looking to add a Senior Air Import Coordinator to their team.This vacancy is for a senior air import clerk so they need to be able to work using their own initiative as they will be in the office as the only Import clerk on shift on some occasions over the weekend. ROLE: Senior Air Import Operator BASIC SALARY: £36k to £40k LOCATION: Heathrow HOURS: 4 on 4 off day shift & itll be 12-hour shifts from 0700-1900 hrs ( with a 1 hour lunchbreak ). ROLE: Managing the air Import process for clients from start to finish including customs clearance . Outstanding Customer Service Managing High Volume of air import shipments with minimum issue Assist customer with their Supply Chain Model Managing Information Flow between Systems Manage Origin Offices Pre-Alerts Origin management Customs Entries Transport Deliveries Internal / external communication Liaising with Customers through Email & telephone. Job costing / Invoicing System updates Skills required: Must have at least 4 years Air Import and customs clearance experience - Essential If they have Cargowise and/or Sequoia experience, this would be an advantage. Must have experience of dealing with Import customs clearances Proactively action duties on a daily basis, supporting the team during times of absence or holidays. Customer Service Able to process different types of customs entries Accuracy Able to handle multiple customers & clearances each day Knowledge of Cargowise & Sequoia an advantage Financial Awareness Able to work using their own initiative Manage customer issues and the ability to deal with minor issues, disputes, or complaints. TPBN1_UKTJ

Act as the main point of contact between tenants and contractors during housing improvement works, ensuring residents are informed and supported.Key responsibilities include arranging access, explaining works, handling complaints, and collecting feedback.

Team Leadership and Support- Provide day to day leadership and support to the Customer Resolutions team, ensuring high standards of customer service are consistently met. To lead and develop the Customer Resolutions team, ensuring the effective resolution of customer complaints while driving improve

The Quality Coordinator will manage quality issues, customer complaints, and documentation, conduct internal audits, and support continuous improvement initiatives.

Bank Medical Secretary | Competitive Hourly Rate | Flexible Working 0 Hours | Elland Spire Elland has an exciting opportunity for an experienced Medical Secretary to join our administrative team. This role is a bank role so the candidate will be covering annual leave and sickness. Duties and responsibilities; • To provide an efficient secretarial service to all Consultants. - To type all Consultants' clinic notes and letters to General Practitioners and external agencies. - To answer patient queries, using tact and diplomacy when dealing with issues of a sensitive nature. - To liaise with Consultants and their secretaries in order to resolve patient queries/complaints in a timely manner. - To communicate effectively with GP surgeries, other healthcare professionals i.e Occupational Health Nurses, physiotherapists etc. - To provide copy clinic letters when needed. - To open Consultants mail and distribute. - To liaise closely with Outpatient Department, Medical Records, NHS Team and other departments within the hospital. - To assist in the training of new and trainee Medical Secretaries. - To undergo all mandatory training required i.e. fire, health and safety etc. - To ensure consistent provision of service during holiday/sickness periods, by providing adequate cover of private typing. - To contribute to the development of departmental procedures. - To familiarise with company policies and procedures. - To deliver exemplary customer service to all users of the service(consultants, patients and co-workers) - To assist with any other reasonable duties required as per the Senior Medical Secretary.Who we're looking for, • Audio typing is essential however experience of working in a healthcare environment is desirable but not essential - Good standard of education. - Excellent communication skills. - Professional telephone manner. - A good knowledge of medical, anatomical and physiological terminology. - Knowledge of IT systems. - RSA level II or equivalent is desirable but not essential Benefits, • Bank colleagues are paid weekly - Access to Spire Healthcare pension - Access to Blue Light Card discounts - Smartspending discounts (in addition to Blue Light discounts) via 'Spire for You' - Wellbeing Centre access via 'Spire for You' - Free uniform - Free DBS - Full induction, including mandatory training updates - Opportunities for further training and progression into permanent posts - Knowledge, support and guidance through your recruitment journey from Spire's specialist Resourcing Team - We offer competitive rates to our bank colleagues who work on a flexible basis, often to cover busy periods, sickness or annual leave.- The MyGymDiscounts benefit is now also available to all Spire Bank workers, as of October 2024. - MyGymDiscounts is a fitness benefit that offers huge savings on gym memberships, digital fitness subscriptions and multi-activity memberships. With over 3,800 gyms, leisure centres, and more across the UK on offer, there are many options to suit location, preference, and budget. - To find out more, Bank Workers should visit Spire for You ((url removed)) Our Values We are extremely proud of our heritage in private healthcare and of our values as an organisation: - Driving clinical excellence - Doing the right thing - Caring is our passion - Keeping it simple - Delivering on our promises - Succeeding and celebrating together - Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart. For us, it's more than just treating patients; it's about looking after people We commit to our employees well-being through work life balance, on-going development, support and reward. Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care. Spire Healthcare are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive culture for all. Our people are our difference, it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart. Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications

Quality & Compliance Coordinator West Yorkshire £28,000 – £32,000 + up to 5% bonus I’m recruiting for a Quality Coordinator to join an established manufacturing business in West Yorkshire. This is a varied role combining customer complaints, non-conformances, inspections, quality systems and continuous improvement. It would suit a Quality Inspector, Quality Technician or junior Quality Engineer looking to broaden their experience. The role is roughly 50% office-based and 50% hands-on within the manufacturing environment. The role You’ll be responsible for: Managing customer complaints and internal non-conformances Supporting root cause investigations and corrective actions Carrying out product and process inspections Supporting internal audits and ISO 9001 compliance Maintaining quality records and documentation Monitoring quality data and trends Working with production and other departments to resolve issues Identifying opportunities for continuous improvement What I’m looking for Ideally, you’ll have: Quality experience within manufacturing or engineering Knowledge of non-conformances and root cause analysis Experience working with a Quality Management System Good IT and basic Excel skills Strong communication and problem-solving skills Confidence working with and challenging people on the shop floor Experience with SAP, CRM systems, internal auditing or ISO 9001 would be useful, but training can be provided. What’s on offer £28,000 – £32,000 salary Up to 5% annual company bonus 27 days holiday plus bank holidays This is a strong opportunity for someone looking to move beyond a mainly inspection-based role and build broader experience across quality systems, investigations, complaints and continuous improvement

We are looking for an Assistant Site Manager in Halifax HX2 Start Date: ASAP Location: Halifax, HX2 Pay: (Apply online only) per day We're looking for an experienced Assistant Site Manager to join a 5 star well known house-builder on a 2-5 bed new build housing development in Halifax, HX2, working on timber frame and traditional homes. This is a temporary position for someone with a proven track record delivering volume new build sites to a high standard. The development consists of standard NHBC-spec volume housing and our client places strong emphasis on Health & Safety, build quality, and customer care, and is looking for an Assistant Site Manager who is well-organised, and confident running a fast-paced but tidy site. PLEASE NOTE: They will only consider candidates with experience working for national well known house-builders - not small private developers. Responsibilities: Adherence to the Company quality standards including Management of defects, compliance with specification, compliance with materials / workmanship schedules, subcontractor code of conduct, considerate Constructors Scheme Helping keep site clean and tidy. Helping to lead and coordinate the site team Assisting with the preparation of the Health and Safety file Oversee day-to-day site operations and ensure build programmes are achieved Manage trades, subcontractors, and suppliers effectively Ensure strict adherence to Health & Safety, NHBC standards, and company quality procedures / initiatives including PPE, Site Inductions, Management of Method Statements/Risk Assessments, Work Permits, Scaffold/Lifting equipment inspections Coordinate with internal departments and external inspectors Lead on snagging, customer care, and handover standards Report directly to the Contracts Manager initiatives including PPE, Site Inductions, Management of Method Statements/Risk Assessments, Work Permits, Scaffold/Lifting equipment inspections Maintaining and update Construction Phase Health & Safety plan as works proceed Liaising with the client, consultants, contract administrator, head office etc. To be responsible for the opening and closing of the site facilities Management of site facilities; welfare, toilets, offices, compound area etc. To assist in the management of project specific preliminaries Co-ordinating the Sub-Contractors as appropriate Preparation / assistance with the site progress reports Safe storage and co-ordination of materials To be responsible for the accurate / timely completion of site based documentation Attendance at project and company related meetings To ensure all relevant resident and public complaints are resolved efficiently Requirements: Minimum 3 years experience as an Assistant Manager on new build housing sites Proven experience running/ assisting sites for recognised UK housebuilders Consistent, long-term roles showing Assistant site management stability Up-to-date SMSTS, First Aid, and CSCS Excellent organisational and communication skills Please note: only candidates with solid experience delivering new build housing projects for established house-builders will be considered! If you are interested in this position call us on (phone number removed) (option 1, ask for Carl or Atlanta) or simply send your cv to us by applying to this role

The Front of House (FOH) Manager oversees all customer-facing operations within the service department to ensure a seamless, welcoming, and efficient client experience. This role manages the FOH team, maintains service standards, coordinates with back-of-house and other departments, and ensures smooth daily operations. Key Responsibilities Customer Experience & Service Quality Ensure all customers and visitors receive excellent, professional, and timely service. Monitor customer flow and adjust staffing or processes to maintain efficiency. Handle escalated customer concerns, complaints, and special requests. Maintain a clean, organized, and welcoming front-of-house environment. Staff Leadership & Training Recruit, train, schedule, and supervise FOH staff (receptionists, hosts, service reps, etc.). Conduct regular performance evaluations and provide ongoing coaching. Lead staff meetings and ensure team alignment with service standards and departmental goals. Support positive team morale and workplace culture. Operational Management Oversee daily FOH operations, ensuring adherence to organizational policies and safety protocols. Coordinate with Back of House (BOH), management, and other departments to support smooth service delivery. Manage booking systems, customer check-ins, queues, and front-end workflow. Ensure supplies, equipment, and FOH resources are always stocked and functional. Administration & Reporting Prepare daily reports, logs, and performance updates for management. Maintain accurate records (customer data, reservations, appointment schedules, staffing logs, etc.). Monitor operational KPIs related to customer service, wait times, and satisfaction. Assist with budgeting, cost control, and resource planning for FOH activities. Skills & Qualifications Proven experience in customer service management or FOH leadership role. Strong communication, interpersonal, and problem-solving skills. Ability to remain calm and organized in a fast-paced, dynamic environment. Strong team leadership and conflict-resolution abilities. Proficiency with scheduling tools, POS/CRM systems, or booking platforms (depending on industry). High level of professionalism, attention to detail, and customer-centric mindset Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement – 33 days inc. bank holidays Industry-leading Maternity, Paternity and Adoption Pay Career Development Recognition of Long Service every 5 years Discounted Car Schemes High Street Discounts Discounted Gym memberships Cycle to work scheme One day a year paid voluntary / community work At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please

You’ll support the Complaints Lead with complaints from initial acknowledgement through to resolution, while helping the firm identify themes and improve its client care. Or someone with some exposure to complaints in professional services. Helping produce complaints reports and identify lessons l

Yorkshire Building Society in Bradford is seeking a customer-focused role to handle mortgage and savings complaints and support customers at first contact.

Simpson Millar LLP Solicitors is seeking a Complaints Manager to lead the end-to-end handling of client complaints. The successful candidate will oversee the complaints register, provide clear communication to clients and Fee Earners, and drive improvements to reduce future complaints while reportin

We are seeking an experienced Housing Complaints Officer to investigate and resolve resident complaints, ensuring a high-quality and timely service. Investigate complaints thoroughly and provide clear, accurate responses. Ensure complaints are handled in line with the Housing Ombudsman Complaint Han

Knowledge and experience of handling complaints in an NHS setting.

Reporting to the Head of Student Circumstances and Casework, you will lead the University's conduct and complaints casework service, managing a specialist team responsible for student complaints, appeals, disciplinary matters, academic misconduct, fitness to study and fitness to practise. Leading an

CRA Consulting in Manchester is seeking a Legal Administrator to join a busy legal team, handling complaints, DSARs and debt chasing in a confidential, process-driven environment.

Successfully manage a pipeline of Mortgage and Savings complaints through to resolution within regulated timescales. Desired experience of handling customer complaints through to resolution within the financial sector.

The complaints Manager is responsible for managing client complaints through to resolution, ensuring matters are handled fairly, professionally, and in line with regulatory requirements. The role involves investigating complaints, recommending appropriate resolutions, liaising with the Legal Ombudsm

You will manage a caseload of private rented sector complaints, carry out proactive HMOs inspections, and ensure compliance with housing standards and regulatory requirements.

Essex-based local authority is seeking three Complaints Resolution Officers to join its housing service on an initial six-month temporary contract. You will handle Stage 1 and Stage 2 complaints, as well as Housing Ombudsman cases, ensuring timely, fair and well-documented responses for residents an

Work with housing, repairs and other operational teams to investigate complaints and agree corrective actions. Significant experience investigating complex housing complaints within a local authority, housing association or social housing provider. Experience managing Stage 1 and Stage 2 complaint

The post emphasizes handling complaints, delivering training, and contributing to service improvement across trust sites.

Prepare evidence and responses for complaints, Local Government and Social Care Ombudsman enquiries, MP and elected member enquiries, and other formal requests for information. Send Complex Case, Tribunal & Complaints Officer - Sunderland Together for Children - £27. To lead the tribunal, mediation

The role focuses on investigating Stage 1 and Stage 2 housing complaints, managing Housing Ombudsman cases, and driving service improvements. Carrington West is seeking experienced Complaints Resolution Officers to join a social housing service on an initial 6-month temporary contract.

Tripod Partners are recruiting for a Send Complex Case, Tribunal & Complaints Officer for Sunderland Together for Children. The role leads tribunal, mediation, and complaints activities relating to EHCPs and SEND casework, with responsibility for robust evidence and representing the Local Authority

The role involves investigating and resolving resident complaints, coordinating with housing, repairs, and other teams to ensure timely and high-quality responses. The ideal candidate will have proven experience in social housing or related sectors, strong written and verbal communication skills, an

You will manage a caseload of housing-related complaints in the private rented sector and conduct proactive HMOs inspections.

Recruitment Services Ltd is recruiting a Complaints Resolution Officer for a 6-month temporary, full-time contract in Basildon. You'll investigate complex housing complaints and manage Housing Ombudsman cases to resolution, ensuring fair, evidence-based responses.

As a Complaints Manager in the financial services industry, based in Manchester, you'll oversee the handling of customer complaints, ensuring they're resolved effectively and in line with regulations. Manage the end-to-end complaints process, ensuring timely and satisfactory resolutions. Deliver tra

Lendable is seeking a dynamic Complaints Team Leader to manage and develop a high‑performing Complaints Officers team. Lead, coach and collaborate with Operations and Product to translate feedback into meaningful changes, with a culture of innovation and accountability across the complaints functi

Michael Page is seeking a Complaints Manager in the financial services sector, based in Manchester, to oversee the end-to-end handling of customer complaints and ensure resolutions comply with regulations.

You will manage and investigate complex complaints and Housing Ombudsman cases within a social housing environment. The role will involve identifying service failures and root causes, recommending appropriate remedies, coordinating information from operational teams, and ensuring actions arising fro

You’ll support the Complaints Lead with complaints from initial acknowledgement through to resolution, while helping the firm identify themes and improve its client care. Complaints Assistant – Risk & Compliance. I’m working with a leading National UK law firm looking for a Complaints Assi

This is an excellent opportunity for an experienced complaints professional to take on a varied caseload within a busy social housing environment, with responsibility for Stage 1 and Stage 2 complaints, as well as Housing Ombudsman cases. The Role As a Complaints Resolution Officer, you will manage

Assurance & Complaints Analyst South Cerney, Gloucestershire | £26,000–£27,000 + Excellent Benefits | Hybrid Working Enjoy working with Excel, solving problems and making sense of data? Looking for an opportunity to turn those interests into a career? CKB Recruitment is working with an establish