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Want a soul-sucking call centre job? Yeah, neither do we. We’re not here to read scripts or tick boxes. We’re here to shake things up, to make energy better for our customers and the planet. That means real conversations, real problem-solving, and real impact. 💜 Your team? The best bunch of people you’ve ever worked with—curious, driven, and just as passionate about changing the industry as you are. No egos, no corporate nonsense—just a group of brilliant minds tackling challenges together. ⚡ It’s not always easy—but it’s worth it. We move fast. Things change. Just when you think you’ve nailed it—BOOM—something new to learn. But if you love a challenge and thrive in a fast-paced environment, we’ll have your back every step of the way. • ⚡ Making energy easy. Cutting through the jargon and helping customers understand their bills, meters, and tariffs without the headache., • 💡 Solving problems like a pro. Whether it’s a billing query, a meter issue, or a complex energy conundrum – you’ll be on it, finding the best fix fast., • 📞 End-to-end service. No endless transfers or passing the buck – you’ll handle queries from start to finish, including complaints, making sure customers get the right help the first time., • 🧠 Thinking on your feet. No scripts, no robotic responses – just real conversations where you listen, understand, and deliver solutions that make sense., • ❤️ Treat every customer with the care you’d give gran. We believe in warmth, kindness, and going the extra mile – because that’s what good service looks like., • 🌍 Making a difference. Whether it’s helping someone struggling with their energy bills or advising on greener energy choices, you’ll have a real impact., • ⭐ Live for great customer service. You get a kick out of helping people and making their day that little bit better., • 🧐 Ask questions and embrace change. Things move fast here – you’ll love learning new things and rolling with the punches., • 🤝 Have each other’s backs. No egos, no lone rangers – just a team of brilliant people supporting each other to do their best., • 🌱 Care about the planet. We’re fighting climate change, and we want people who share our passion for a greener future., • 💡 Spot problems and fix them. If something’s not working, you’ll be the first to figure out a better way – and make it happen, • 💪 Tackle tough calls head-on. Some conversations will be challenging, and some days will be non-stop – but you’ll take it in stride, stay cool under pressure, and keep finding solutions., • 🤝 Look out for those who need it most. From customers struggling to pay their bills to those in vulnerable situations, you’ll bring empathy, patience, and the right support every time. What’s in it for you? 👀💡 💻 Hybrid working – for those out of training & performing well, you can WFH 2 days.🚗 EV salary sacrifice – drive electric & save 💰 🚴 Cycle-to-work scheme 📈 Share options – own a little piece of the pie 🥧 🍏 Fully stocked kitchens – snacks = fuel = happiness 🎉 Weekly ‘Family Dinner’ catch-ups Sound like your kind of place? We want to hear from you A bit about the role:Location - Central London (Oxford Circus)Our need - Immediate startersSalary - £28,000Hours - Full Time Our process usually takes up to 4 weeks, but we’ll always do our best to flex around what works for you, this is what you can expect - First Stage Interview – You’ll be able to speak to one of the team or record your responses to pre-set questions at a time that fits you. This gives you the flexibility to showcase your skills without needing to be available for a live interview. Prep Call – After your first interview, you’ll arrange a call with someone from the Talent Team. They'll give an overview of what you need to know to succeed in the next stage, the Discovery Day. Discovery Day – This is an opportunity to meet potential future colleagues and participate in activities, including group exercises, role plays, and one-on-one interviews. It's designed to give you a taste of the company culture and the type of work involved. Final Interview – The last stage is the final interview, where you'll visit the office, meet two of our leadership team, and have a chance to ask any final questions. It’s also your opportunity to see the work environment before making your decision. Along the way, you’ll chat with our recruitment team and your Recruiter will help you throughout different stages. Got any burning questions before then? Drop us a message at _ and we’d love to help! Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic!Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.

Job Title: Subsidence Claims Operations Manager Location: Leicester or Bexhill (Hybrid) Welcome to Hastings Direct We’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We’ve made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We’re proud of the journey we’re on as a company and know that our continued success will rely on the contribution of our talented colleagues. We provide insurance for over four million customers, but we know there’s even bigger opportunity out there. The fact you’re now reading this job advert means we’ve tempted you to find out more about – we really hope you like what you see, and you’ll join us to share in the success of the exciting chapter that lies ahead. We understand some people may not apply for jobs unless they feel they tick every box. If you’re excited about joining us and think you have some of what we’re looking for, even if you’re not 100% sure we would love to hear from you. As our Subsidence Claims Operations Manager, you’ll own the operational performance, colleague leadership and portfolio control of our Home Subsidence claims team. You’ll ensure claims are set up, assessed, reserved, progressed and resolved effectively, balancing customer, commercial, regulatory and technical expectations. By working closely with our Subsidence Technical Controller, you’ll translate department priorities into clear performance plans, embed technical strategies and best practice, and use management information to improve claim progression, consistency, indemnity control and customer outcomes. • Operational leadership and performance – leading, coaching and developing the Subsidence claims team, setting clear objectives and ensuring colleagues deliver against performance plans, quality standards and customer outcome measures, • Establishing effective daily, weekly and monthly operational routines that create pace, ownership and accountability, supported by clear performance reporting, • Portfolio control – maintaining oversight of claim set-up, assessment, reserving, progression and resolution, balancing customer experience, technical accuracy, indemnity control and timely outcomes, • Insight and improvement – interrogating management information to identify trends and recommend action across claim lifecycle, reserving, supplier performance, complaints, capacity and operational risk, • Resource and capability planning – maintaining an effective resource plan, escalating capacity, workload and budget risks at the right time, and ensuring every colleague has a personal development plan supported by a quarterly team training plan, • Technical governance – handling technical referrals within your authority and working closely with the Subsidence Technical Controller to embed technical strategies, referral controls, training and best practice, • Supplier and stakeholder management – building effective relationships and influencing internal and external stakeholders, including at Head of level, to improve supplier performance and claim outcomes, • Customer, quality and compliance – using quality reviews, complaints insight and root-cause analysis to strengthen controls, improve customer outcomes and support Home Claims policies and anti-fraud activity, • Continuous improvement – supporting the Head of Technical Services to build a market-leading subsidence operation, including external benchmarking where appropriate, • A proven operational leader within home claims/subsidence with experience of managing claims handlers and suppliers, either remotely or in person, • Excellent knowledge of insurance and claims best practice paired with subsidence claims management knowledge, • Strong knowledge of claims systems and management information, with the ability to interrogate data and identify trends or patterns, • Experience of managing operational performance, workloads, resources, quality and customer outcomes in a fast-paced environment, • Sound judgement to handle technical referrals within your authority and elevate to the Subsidence Technical Controller where required, • Strong coaching and people leadership skills, with a track record of building capability, accountability and clear development plans, • Recruiter intro/screening call, • 1st stage interview with hiring leader, • 2nd interview with hiring leader's leader As a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive – what this means to you is if you’re applying for a job with us, you’ll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS). For more information on the DCS, please visit our inclusive business page on our careers website. Regrettably we are unable to offer sponsorship for this role. • in addition to a competitive salary and £5k car allowance you will also receive…, • Flexible working – we champion a flexible hybrid working approach – please speak to your recruiter to discuss in more detail, • Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus, • Physical wellbeing – as a Band 4 colleague, Hastings pay for you to receive private medical Insurance (also known as PMI). This gives you flexibility and convenience to see a specialist or consultant and allows you to decide when and where you will be seen, • Financial wellbeing – as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award-winning package which includes – discounts, cashback, free independent mortgage advice and free access to financial wellbeing support, • Mental wellbeing programme – we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs, • There's more! – 27 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more.... Join us and you’ll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you’ll be helping to drive our growth, so in return, we’ll give you all the support, training and development you need. Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we’ll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve. Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks. At Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all. #J-18808-Ljbffr

We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We've made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We're proud of the journey we’re on as a company and know that our continued success will rely on the contribution of our talented colleagues. We provide insurance for over four million customers, but we know there's even bigger opportunity out there. The fact you're now reading this job advert means we've tempted you to find out more about – we really hope you like what you see, and you'll join us to share in the success of the exciting chapter that lies ahead. We understand some people may not apply for jobs unless they feel they tick every box. If you're excited about joining us and think you have some of what we're looking for, even if you're not 100% sure we would love to hear from you. We're looking for someone to build and manage a strong and effective building repair network for Home Claims customers. Day to day, you'll be making sure that we have the right contractors in the right places, doing quality repairs quickly, safely and at a fair cost, whilst providing outstanding customer support. You’ll lead colleagues (and the network) to continuously improve performance, working closely with MI and internal teams to keep the service simple, well controlled and focused on great customer and business outcomes. • Owning the strategy, set up and operational management of the Hastings Direct building repair network, making sure it supports strong customer outcomes, quality, resilience and commercial performance, • Finding, onboarding and developing contractors with the right coverage, capacity, capability and standards to meet current and future repair demand and supporting procurement and commercial activity, including contractor selection, requirements and pricing arrangements, • Leading contractor performance across contractual standards, including quality, timeliness, communication, complaints, cost and customer experience and using MI and insights to spot trends, fix root causes and improve costs, quality, cycle time, as well as customer experience, • Managing budgets, forecasts, repair costs and supplier performance, finding ways to control spend without compromising customer outcomes, • Leading, coaching and developing colleagues supporting the repair network as our operating model grows, fostering a culture of accountability, collaboration, high performance and customer focus, • Maintaining strong quality assurance, including scope checks, technical reviews, audits and field inspections and making sure contractors and internal processes meet company, contractual, conduct, regulatory, health and safety and CDM requirements, • Strong experience in home/property claims, building repairs, restoration or construction management, with a clear understand of repair journeys combined with customer outcomes, • Proven background and ability in managing contractor networks or supply chain partners, including onboarding, governance, performance and continuous improvement, • Excellent commercial awareness, with experience of managing budgets, repair costs, supplier performance and indemnity spend, • Strong understanding of contractor governance, quality assurance, risks and controls and service standards, • Confident using MI and insights to assess performance, identify trends and drive improvements to cost, quality, cycle time and customer experience, • Recruiter intro/screening call, • 1st stage interview with hiring leader, • 2nd interview with hiring leaders’ leader As a Disability Confident employer, we're committed to ensuring our recruitment processes are fully inclusive – what this means to you is if you're applying for a job with us, you'll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS). For more information on the DCS, please visit our inclusive business page on our career's website. in addition to a competitive salary and £5k car allowance you will also receive… we champion a flexible hybrid working approach – please speak to your recruiter to discuss in more detail all colleagues are eligible for our annual 4Cs performance bonus as a Band 4 colleague, Hastings pay for you to receive private medical Insurance (also known as PMI). This gives you flexibility and convenience to see a specialist or consultant and allows you to decide when and where you will be seen as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award-winning package which includes – discounts, cashback, free independent mortgage advice and free access to financial wellbeing support we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs 27 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more… Join us and you'll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we'll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve. Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks. At Hastings Direct, we're committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. #J-18808-Ljbffr

Resident Liaison Officer (RLO) - External Works Location: Hastings Salary: Up to £32,000 + Package Contract: Permanent Fortus Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the construction, property services, and social housing sectors. We are currently working with a leading contractor who is looking to recruit an experienced Resident Liaison Officer to join their team on a long-term social housing programme delivering external planned maintenance works across Hastings. This is an excellent opportunity to join a well-established contractor, acting as the key link between residents, site teams, and the client to ensure works are communicated effectively and delivered smoothly with minimal disruption to residents. • Act as the main point of contact for residents throughout the programme of external works., • Communicate project information, work schedules, access requirements and timescales clearly to residents., • Arrange appointments, conduct resident visits and complete pre-start meetings., • Manage resident expectations and resolve queries or complaints professionally and efficiently., • Liaise closely with site managers, supervisors, client representatives and subcontractors., • Identify and support vulnerable residents, ensuring appropriate arrangements are in place throughout the works., • Maintain accurate records of resident communications, appointments, feedback and project updates., • Attend site and client meetings, providing updates on resident concerns and satisfaction., • Help minimise disruption to residents while ensuring works progress efficiently., • Promote a high standard of customer service and resident engagement throughout the programme., • Previous experience as a Resident Liaison Officer, Tenant Liaison Officer, Customer Liaison Officer, or similar role., • Experience working on external planned maintenance works, ideally within the social housing sector., • Strong communication and interpersonal skills, with the ability to engage effectively with residents and stakeholders., • Excellent organisational skills with the ability to manage multiple priorities., • Good IT skills, including Microsoft Office and internal management systems., • Full UK driving licence., • Proactive, professional and customer-focused approach. Equal opportunities employer. INDTJ #J-18808-Ljbffr

Customer Resolutions Specialist (Claims) Do you have fantastic people skills? Can you deliver a great customer experience every time? If yes, we have the perfect job for you in our fantastic Bexhill office, which is next to the seafront, and only a short walk from Collington station. Working Hours / Shift Patterns: Monday to Friday 9.00 – 17.30 Salary: The starting salary is £30,700 plus benefits (potential increase depending on experience) There is then an opportunity to increase salary and learn new upskills and develop within the team. This can only be achieved from personal development and learning new areas of the business and NOT a guaranteed increase. Training: The core in office training will run for the first 4 weeks, you will then move to 3 weeks of Complaints training. Our approach to Hybrid Working: With hybrid working, you have more flexibility, as you usually only have to visit our office once a week and work remotely for the rest of the time. You can always opt to work from the office more frequently if that suits you better. When we organise training and events you may be required to attend in person for the duration. Your Role You will be responsible for investigating and resolving complaints to a high standard, ensuring that policies, practices, and regulatory procedures are adhered to. To always deliver exceptional customer service and ensure that all your customers receive a great experience. What You’ll Be Doing • Consistently achieve all targets in line with the Key Performance Indicators for the department, • Work as part of a dedicated complaint handling team to ensure effective working relationships are built and maintained, • Always deliver excellent customer service and provide a positive first response when responding to customers across all contact types, • Take full ownership and responsibility for complaints and maintain contact with customer., • Conduct a sufficiently detailed and documented investigation for each complaint ensuring that each point raised by your customer has been answered and fully resolved, • Make decisions appropriate for the resolution of complaints while ensuring that company policies and procedures are strictly adhered to, • Comply fully with the complaints system (Respond) procedures and ensure that each customer complaint is managed in accordance with the complaints handling procedure, • Effectively contribute to the identification and analysis of root causes of complaints and where required improvement actions About You • We are searching for candidates that have experience working in a FCA regulated environment dealing with motor claims or complaint customer interactions,, • Experience supporting vulnerable customers, demonstrating empathy, sensitivity and sound judgement to ensure fair and appropriate customer outcomes., • Excellent Communication skills – written and verbal, • Time management skills and a passion for problem solving, • Resilience, persuasiveness and customer centricity., • Have the ability to adapt quickly to changing priorities, customer needs and business requirements. Why Become a Part of the Hastings Direct Family • Full training with industry experts and friendly peers guiding you throughout your career with Hastings. We also use a buddying system once training is complete, so there will always be someone to guide you, • Up to 5% annual discretionary Bonus, • We promote a relaxed, friendly & diverse working environment, • Career stepping stones, we love investing and progressing our people by helping them hit their career goals and gain professional qualifications, • 'Harrys’ - a great onsite restaurant, with a wide range of choice from breakfast time to dinner time & an on-site Costa coffee, • Refer a friend scheme - earn £500 for every friend you refer, • We will provide you with all the tech that you need! Including a brand-new Microsoft Surface laptop, • 25 days holiday and bank holidays equivalent (plus buy and sell up to 5 days) As a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive – what this means to you is if you’re applying for a job with us, you’ll have fair access to support and adjustments throughout your recruitment journey. For this position, we’re regrettably unable to accept applications through the Disability Confident Scheme (DCS) due to the extremely high volumes of applications we receive. However, what we put in place for these positions instead in order to remove barriers is an opportunity for all candidates to complete first stage assessments, in the form of some online exercises, which we can also provide adjustments for on a case-by-case basis. For more information on the DCS, please visit our inclusive business page on our careers site. If you require any reasonable adjustments to be made throughout the assessment process you should contact the recruitment team at prior to starting any assessments, in order that adjustments can be considered. Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks. At Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all. #J-18808-Ljbffr

Do you have fantastic people skills? Do you possess strong skills in both written and verbal communication? Can you deliver a great customer experience? You will work 37.5 hours per week, Monday to Friday 09:00 – 17:00. Our fantastic Bexhill office, which is next to the seafront, and only a short walk from Collington station. With hybrid working, you have more flexibility, as you usually only have to visit our office once a week and work remotely for the rest of the time. You can always opt to work from the office more frequently if that suits you better. When we organise training and events you may be required to attend in person for the duration. The starting salary is £28,800 plus benefits The core training lasts for the first 8 weeks of your role and is completed virtually. At Hastings Direct, we have a simple ambition – to be the best and biggest digital insurance provider in the UK. Our customer teams communicate with thousands of customers daily through various channels and delivering the high-quality insurance service they deserve. As a Credit Hire Claims Handler, you'll be responsible for managing a portfolio of credit hire claims. You'll take full ownership of the claim from first notification of the hire claim until it has been settled, whilst delivering the best financial outcome in line with our business strategy. You'll need to accurately identify the correct liability status, indemnity position and manage and control hire spends through negotiation, investigation and provision of services. • Managing a workload of hire/repair claims from notification through to settlement, including the provision of services and challenging the need for a vehicle where required, • Proactively managing the customer claims journey to protect their interests, • Making correct and timely liability and indemnity decisions, • Minimising the financial exposure to incoming credit hire and repair claims through investigation and negotiation skills, • Protecting the company against credit hire claims by gathering evidence, utilising case law and other resources to achieve the best possible outcome in line with business strategy, • Servicing inbound calls from third parties, customers, garages, representative and other suppliers, • Meeting monthly targets and responsible for ensuring hire spend across the claims department is reduced, • Ownership of any complaints with a focus on providing a resolution on day one, • Outstanding communication skills and attention to detail, • Strong customer focus, • Good commercial awareness, • Drive for self-development, • Strong decision making skills Join us and you’ll find a different way of doing things. We call it the 4Cs. So, we focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you’ll be helping to drive our growth, so in return, we’ll give you all the support, training and development you need. That includes initial in-house training on our products and systems, as well as taking live calls alongside an experienced colleague, and regular, on-going training tailored to your individual needs. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice. And the chance to develop your career across our business, with opportunities for secondments, or to become a coach. • Up to 5% annual discretionary Bonus, • Hybrid working (1 day per week in the office with the option to do more depending on your preference), • A fantastic open plan modern office, • We promote a relaxed, friendly & diverse working environment, • 'Harrys’ - a great onsite restaurant, with a wide range of choice at breakfast and lunchtime & an on-site Costa coffee, • 25 days holiday and bank holidays equivalent (plus buy and sell up to 5 days), • Pension match up to 10% of your salary, • Life insurance (4 x base salary), • Discounted Hastings Direct products, • Discounts & cashback with well-known retailers, • Tech scheme, cycle to work, health assessments, and skin check - on completion of probation, • Refer a friend scheme - earn £500 for every friend you refer, • We will provide you will all the tech that you need! Including a brand-new Microsoft Surface laptop As a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive – what this means to you is if you’re applying for a job with us, you have fair access to support and adjustments throughout your recruitment journey. For this position, we’re regrettably unable to accept applications through the Disability Confident Scheme (DCS) due to the extremely high volumes of applications we receive. However, what we put in place for these positions instead in order to remove barriers is an opportunity for all candidates to complete first stage assessments, in the form of some online exercises, which we can also provide adjustments for on a case by case basis. For more information on the DCS, please visit our inclusive business page on our careers site. If you require any reasonable adjustments to be made throughout the assessment process you should contact the recruitment team at prior to starting any assessments, in order that adjustments can be considered. Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks. At Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all. Hastings Direct is a fast growing, agile, digitally focused general insurance provider of products and services to over 4 million customers in the UK, employing over 4,600 colleagues. Our vision – to be the best and biggest digital insurance provider in the market. It's our attitude and the way we run our business that makes us different. We focus on getting it right for our colleagues, customers, company and community. It's a dynamic, flexible, fun and constantly changing environment. You'll enjoy the scope to make a real difference for our customers, influence our company, benefit the communities we work in and have fun along the way. If you enjoyed the video and would like to learn more about #LifatHD, check out our colleague stories #J-18808-Ljbffr

Job Title: Motor Claims Indemnity Specialist Location: Bexhill, London or Leicester (all hybrid) Welcome to Hastings Direct We’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We’ve made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We’re proud of the journey we’re on as a company and know that our continued success will rely on the contribution of our talented colleagues. We provide insurance for over four million customers, but we know there’s even bigger opportunity out there. The fact you’re now reading this job advert means we’ve tempted you to find out more about #lifeatHD we really hope you like what you see, and you’ll join us to share in the success of the exciting chapter that lies ahead. We understand some people may not apply for jobs unless they feel they tick every box. If you’re excited about joining us and think you have some of what we’re looking for, even if you’re not 100% sure we would love to hear from you. Working as part of the Indemnity Team, as an Motor Claims Indemnity Specialist, you’ll use your experience and expertise to identify and process ‘contractual breach’ customers to achieve the optimal claim outcomes. You’ll do this by investigating a portfolio of these potential breaches, handling a portfolio of MIB claims, handling a small portfolio of Peril specific losses where required and ensuring that all claims are handled efficiently, fairly and in line with legal and regulatory frameworks. Job details – you’ll need to have demonstrable experience in: • Triaging new suspected contractual breach claims and assessing indemnity, investigating all appropriate enquiries and identifying opportunities for recovery from third parties or policyholders in breach of contract, • Using critical thinking to evaluate evidence supplied through the investigation process and then assess and make the decision as to whether to indemnify customers – communicating outcomes to customers and stakeholders with empathy, professionalism and sensitivity, • Handling a small portfolio of MIB claims to obtain the optimal financial outcome and protect against risk and a small amount of Peril specific losses as required by the department, depending on skills and experience, • Using predictive analytics and data to identify cohorts of riskier claims for proactive review, reviewing and considering referrals into the Indemnity Team from Peril areas to assess whether these are new leaders to pursue, • Managing a small caseload of technically complex motor claims involving indemnity or high value injury cases where experience allows and working in partnership with business areas, • Assisting with building the team from a process and best outcomes mentality, spotting and suggesting improvement opportunities and areas to collaborate further across the business, • Strong experience in motor insurance claims handling, ideally with exposure to indemnity disputes, • Excellent knowledge of indemnity principles, including insurance contract, Road Traffic Act and MIB Articles of Association including Article 75, • Knowledge of handling MIB claims preferred (including rules and processes), complaints handling experience and knowledge of overall claims investigation processes including liaising with suppliers, • Outstanding verbal and written communication skills, able to speak to both stakeholders and customers in the right way, • Recruiter screening call, • 1st stage interview with hiring leader, • 2nd interview with hiring leaders leader As a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive what this means to you is if you’re applying for a job with us, you’ll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS).For more information on the DCS, please visit our inclusive business page on our careers website. Regrettably, we are unable to offer sponsorship for this role. In addition to a competitive salary you will also receive… • Flexible working we champion a flexible hybrid working approach please speak to your recruiter to discuss in more detail, • Competitive bonus scheme all colleagues are eligible for our annual 4Cs performance bonus, • Financial wellbeing as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award winning package which includes discounts, cashback, free independent mortgage advice and free access to financial wellbeing support, • Mental wellbeing programme we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs, • There’s more 25 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more, • Join us and you’ll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community As one of our colleagues, you’ll be helping to drive our growth, so in return, we’ll give you all the support, training and development you need. Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we’ll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve. Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks. At Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all. #J-18808-Ljbffr

Care Outlook is an expanding leading home care provider in London and South East of England since 2005. Our Care team is friendly, and we love what we do. We are passionate about the high-quality support we provide. We offer our colleagues a friendly, collaborative workplace and the chance to build a rewarding career. • Primary role is to Roster and Template care calls using an electronic system, • Direct Management of the care team monitoring staff development through supervisions, appraisals, and training to assist them in delivering a high-quality service, • Creating, managing, and monitoring customer care plans, ensuring staff rotas meet service users' needs and aspirations, • Ensuring care assessments, care and risk planning meets best practice and customers aspirations, • Work with Recruitment Team to ensure sufficient current and future staffing levels, • To provide care services to service users in an emergency, arrange emergency cover when required and cover all/ any calls reasonable where required, • To ensure that the telephones are answered promptly, and people are spoken to in a polite and respectful manner, • To work alongside the Branch Manager ensuring that all quality standards, complaints, and comments are dealt with promptly, • Participate in the paid on-call rota, • Put in place measure to comply with CQC regulations and work to achieve the best care standards possible, • Salary £27,000 - £29,000, • Company issued mobile phone, • Ongoing support and Professional Development, • 20 Days Holiday plus Bank Holidays, • Opportunity to work in an expanding leading home care provider, • 100% committed to helping improve the quality of life of vulnerable people, • Flexibility to cover on call to meet the needs of the business (essential), • Knowledge of CQC standards and CQC Compliance (essential), • Experience with Rostering care calls on an electronic system, • Experience in Care Coordinating or 2 years working within Health & Social Care (preferred), • Full Driving License and access to a vehicle (preferred), • NVQ Level 3 Health & Social Care (preferred) If you have the skills and experience listed above and are interested in working for an organization that can really make a difference to people's lives, then this could be your next role #J-18808-Ljbffr

Job Title: Claims Technical Lead – Complex Bodily Injury Location: Leicester, London or Bexhill (hybrid) Hastings Direct is a digital insurance provider focused on becoming the best and biggest in the UK market. We invest in data and tech to support our 4Cs culture and deliver high-quality outcomes for customers and the business. This role is the Claims Technical Lead for the Motor Bodily Injury function, responsible for strengthening technical capability, coaching high-value injury handlers, and ensuring high-quality outcomes. Note: travel to sites may be required to deliver and/or facilitate training sessions. • Collaborate with the Head of Large Loss to define and implement the technical strategy across the unit responsible for claims up to £250k., • Lead the design and implementation of a structured development pathway to enhance technical capability, confidence and progression of high-value injury handlers., • Provide technical coaching and guidance, serving as the primary technical referral point for senior handlers., • Work with specialist and frontline colleagues to drive improvements in assessment, management and resolution of high-value cases, seeking opportunities to improve efficiency, reduce indemnity spend and strengthen decision-making using audit and market insights., • Monitor and interpret changes across the bodily injury landscape (including CPR, JCG, Consumer Duty, MOJ, OIC and the Intermediate Track) and ensure teams understand and adapt to requirements., • Help shape technical standards, quality controls and governance frameworks to maintain compliant, consistent and commercially robust bodily injury handling., • Significant experience in handling high-value motor bodily injury claims, ideally up to £500k., • Excellent knowledge of indemnity principles, insurance contract, RTA, MIB Articles of Association (including Article 75), BI legislation, and relevant protocols and frameworks (including CPR, JCG, Consumer Duty, MOJ, OIC and Intermediate Track)., • Experience coaching and mentoring colleagues with a proven ability to lift capability across the team, including reviewing high-value files and providing supportive, development-focused feedback., • Strong complaints handling knowledge and experience with the ability to resolve issues effectively and in line with regulatory expectations. Hastings Direct is an equal opportunities employer. We welcome applications from all suitably skilled persons regardless of gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. We are committed to creating an inclusive environment and provide reasonable adjustments during recruitment where needed. • Competitive salary and £5k car allowance, • Flexible hybrid working, • Competitive bonus scheme, • Private medical insurance (PMI) for eligible colleagues, • Life assurance (4x salary), income protection, and matched pension contributions up to 10%, • Additional wellbeing and financial wellbeing support, including discounts and cashback, • 27 days annual leave + bank holidays, with option to buy or sell one week #J-18808-Ljbffr

Advo Health is the largest and leading subcontractor in government health assessments. Carried out by our community of experienced healthcare professionals throughout the UK, these independent assessments help the Department for Work and Pensions (DWP) to understand how a health condition or disability is affecting a claimant’s daily life. This ensures that the system is fair and that those who are most in need of help and support receive it. You will be responsible for the WCA (Work Capability Assessment) delivery in relation to volume, quality, productivity, and other applicable service level performance targets of an Assessment Centre (AC) or a group of smaller ACs. The role is responsible for leadership and oversight of AC operations, including assessments, customer service, facilities, and health & safety. In addition to the development and implementation of strategies to drive continuous improvement and enhanced performance. The role will have line management responsibility of a team of Healthcare Professionals with work conducted both on site and remotely. As the WCA Operations Manager you report directly to the WCA Senior Operations Manager and will be a key member of the management team. You will be working closely with the Advo senior leadership team across both operational and clinical specialisms and broader stakeholders. You will be instrumental to delivery of the service and leading on day-to-day performance requirements within the AC. • Lead on all WCA related performance metrics within the AC and implement strategies to continuously enhance performance and efficiency., • Provide visible leadership and direction to AC team to enable the effective delivery of quality expectations, volume delivery, people and customer service related measures., • Deliver team objectives and performance against targets through robust performance management methods., • Maintain the required workforce to deliver the volume requirements, accounting for attrition, recruitment time frames, absence levels and other requirements., • Motivate, inspire and coach team members through continuous professional development and recognising exceptional performance, and developing team members with potential in support of effective succession planning., • Work with the Performance Manager to provide effective reporting on real-time performance. Where necessary providing an explanation of deviation from targets, and plans for corrective actions as agreed., • Investigate and resolve customer complaints and escalate serious complaints as required., • Make best use of technology and management information to effectively analyse performance, enabling them to understand key drivers and implement plans., • Communicate changes in assessment procedures and best practices requirements., • Build trust amongst the team through strong working relationships and facilitate communication and engagement, whilst building a continuous improvement culture., • Adhere to the governance structure in place, ensuring requirements are met, and equally knowing when to escape. Alongside the significant investment in training, you will enjoy a recently enhanced benefits package, including Vitality membership, access to great discounts, and more. #J-18808-Ljbffr

Do you have fantastic people skills? Can you deliver a great customer experience every time? If yes, we have the perfect job for you in our fantastic Bexhill office, which is next to the seafront, and only a short walk from Collington station. Monday to Friday 9.00 – 17.30 The starting salary is £30,700 plus benefits (potential increase depending on experience). There is then an opportunity to increase salary and learn new upskills and develop within the team. This can only be achieved from personal development and learning new areas of the business and NOT a guaranteed increase. The core in office training will run for the first 4 weeks, you will then move to 3 weeks of Complaints training. With hybrid working, you have more flexibility, as you usually only have to visit our office once a week and work remotely for the rest of the time. You can always opt to work from the office more frequently if that suits you better. When we organise training and events you may be required to attend in person for the duration. You will be responsible for investigating and resolving complaints to a high standard, ensuring that policies, practices, and regulatory procedures are adhered to. To always deliver exceptional customer service and ensure that all your customers receive a great experience. • Consistently achieve all targets in line with the Key Performance Indicators for the department, • Work as part of a dedicated complaint handling team to ensure effective working relationships are built and maintained, • Always deliver excellent customer service and provide a positive first response when responding to customers across all contact types, • Take full ownership and responsibility for complaints and maintain contact with customer., • Conduct a sufficiently detailed and documented investigation for each complaint ensuring that each point raised by your customer has been answered and fully resolved, • Make decisions appropriate for the resolution of complaints while ensuring that company policies and procedures are strictly adhered to, • Comply fully with the complaints system (Respond) procedures and ensure that each customer complaint is managed in accordance with the complaints handling procedure, • Effectively contribute to the identification and analysis of root causes of complaints and where required improvement actions, • We are searching for candidates that have experience working in a FCA regulated environment dealing with motor claims or complaint customer interactions,, • Experience supporting vulnerable customers, demonstrating empathy, sensitivity and sound judgement to ensure fair and appropriate customer outcomes., • Excellent Communication skills – written and verbal, • Able to deliver difficult messages, • Time management skills and a passion for problem solvingResilience, persuasiveness and customer centricity., • Have the ability to adapt quickly to changing priorities, customer needs and business requirements., • Full training with industry experts and friendly peers guiding you throughout your career with Hastings. We also use a buddying system once training is complete, so there will always be someone to guide you, • Up to 5% annual discretionary Bonus, • A fantastic open plan modern office, • We promote a relaxed, friendly & diverse working environment, • Career stepping stones, we love investing and progressing our people by helping them hit their career goals and gain professional qualifications, • ‘Harrys’ - a great onsite restaurant, with a wide range of choice from breakfast time to dinner time & an on‑site Costa coffee, • Refer a friend scheme - earn £500 for every friend you refer, • We will provide you with all the tech that you need! Including a brand-new Microsoft Surface laptop, • 25 days holiday and bank holidays equivalent (plus buy and sell up to 5 days) As a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive – what this means to you is if you’re applying for a job with us, you’ll have fair access to support and adjustments throughout your recruitment journey. For this position, we’re regrettably unable to accept applications through the Disability Confident Scheme (DCS) due to the extremely high volumes of applications we receive. However, what we put in place for these positions instead in order to remove barriers is an opportunity for all candidates to complete first stage assessments, in the form of some online exercises, which we can also provide adjustments for on a case‑by‑case basis. For more information on the DCS, please visit our inclusive business page on our careers site. Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks. At Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all. #J-18808-Ljbffr

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ACTUAL CLOSING DATE: Applications must be received by Thursday 22 October 2026 at 11:55pm.Please ensure that you read the full advert text and do not submit a CV, as these will be disregarded as they do not form part of SLC application process.If you require to submit additional information to supp