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Join Homeless Oxfordshire as our Housing First Service Manager and lead a dedicated team supporting people with complex needs facing multiple exclusions to sustain long-term tenancies, increase independence and rebuild their lives. Working within Housing First principles, you will oversee the delivery of a high-quality, trauma-informed service and develop strategic partnerships with local authorities, housing providers, health services, social care and voluntary sector organisations. This is an exciting leadership role where you will drive service excellence, support staff development, ensure contract performance and champion resident voice! If you are passionate about creating a lasting change and impact, we would love to hear from you! Main Purpose Of The Job: To deliver a high-quality, trauma informed support service to people with complex needs facing multiple exclusions in line with Housing First principles to create long term sustainable tenancies by increasing independence and maximising connectivity with local communites across Oxfordshire. To take a strategic lead on the development and maintenace of excellent partnership working with all our stakeholders to ensure high fidelity Housing First is delivered. Ensuring that commissioned contracts are adhered to and KPIs for these contracts are met. In addition, supporting the professional development of staff to develop deliver services and maintain partnerships across relevant sectors. Main Areas Of Responsibility: Working closely with the Operations Manager : • To lead the Housing First team providing excellent trauma informed support to 40+ Housing First residents in Oxford City., • To work closely with commissioners on delivery of the service, to develop and maintain strategic relationships with Oxford City Council, housing providers, NHS services, Adult Social Care, Probation and voluntary sector partners., • Provide reflective, trauma-informed supervision and support to staff., • Lead safeguarding, risk management and multi-disciplinary case reviews., • Ensure adherence to Housing First fidelity and continuous quality improvement., • To ensure that Homeless Oxfordshire delivers effective and high-quality support that meets the evolving needs of our residents., • To deliver a psychologically person centred trauma informed approach across all services., • To promote the active involvement of service user experience and voice in the delivery, development and monitoring of Housing First., • To manage the personalisation budget attached to the Housing First., • Ensuring that commissioned contracts are adhered to and KPIs for these contracts are met., • To support staff to ensure that all services are run safely and compliant with safeguarding., • Being proactive in reviewing and evaluating own performance and identifying and acting upon areas for improvement and development., • To actively look to develop yourself and your team through training and development opportunities., • To develop, review and improve your services in accordance with the aims and objectives of Homeless Oxfordshire., • To provide reflective, trauma-informed supervision support and line management to direct reports, ensuring they meet all aims, objectives and outcomes, according to relevant policies and procedures., • Manage complaints and suggestions in line with to Homeless Oxfordshire policies and procedures., • Ensure your team are aware of and include their residents in engagement and coproduction activities working proactively with the LEAP team., • Develop and maintain strong internal working relationships to ensure managers and teams deliver high quality services that are reflective of Homeless Oxfordshire’s values and address local needs., • Co-create a positive and inclusive working environment for team members and residents., • Be part of Homeless Oxfordshire on-call rota., • To cover for other Service Managers if needed., • Adhere to Homeless Oxfordshire’s policies and procedures at all times., • Undertaking, as required, any other duties compatible with the level and nature of the post. Safeguarding Statement: Homeless Oxfordshire is committed to safeguarding and promoting the welfare of all adults, children and young people who are at risk of harm and that come into contact with our services. We believe that all adults, children and young people have an equal right to protection from abuse, regardless of their age, race, religion, ability, gender, language, background or sexual identity and consider the wellbeing of the vulnerable adult, child or young person is paramount. As a result, we have a robust safeguarding policy to ensure everyone is treated fairly and a whistleblowing policy to enable people raise any concerns confidentially. We expect everyone (staff, trustees, associates, volunteers and anyone working on behalf of the Company) to share this commitment and read, understand and adhere to this policy and related procedures. Equal Opportunities: We employ people on the basis of their abilities. We strive to attract and develop talent that is representative of our residents and all sections of the society, and do not discriminate based on of age, faith, disability, race, gender, sexuality and socio-economic, regional or cultural background. If you are shortlisted and need us to make any adjustments to help you attend for interview, please let us know. About Us: We are an open door for people experiencing homelessness whose lives have been shaped by trauma and disadvantage; providing safety, stability and support when it is needed most. We deliver this support across Oxfordshire by providing a range of accommodation with access to high quality support, offering a safe and welcoming space for people to take control of their own lives. We are an accredited Oxford Living Wage employer, and benefits to the role include: annual leave starting at 26 days (excluding bank holidays), flexible working, enhanced benefits with qualifying service, retail discounts with our Homeless Oxfordshire Benefits Hub, and life assurance up to four times your salary and a £250 bonus if you successfully refer a someone as a new colleague through our Employee Referral Scheme as a thanks from us! What’s Next: Have a look at the job description to find out more about the role and apply on our website. Please be aware that this role is subject to an enhanced DBS disclosure check and will be undertaken for the successful candidate . We reserve the right to close this advert early if we identify a suitable candidate before the advertised closing date.

Service Advisor – Oxford Location: Oxford Salary: £30,000 – £38,000 OTE Job Type: Full-Time, Permanent About the Role We are looking for a professional and customer-focused Service Advisor to join a busy and successful aftersales team in Oxford. Acting as the key link between customers and the workshop, you will ensure every customer receives exceptional service while supporting the efficient operation of the service department. This is an excellent opportunity for an experienced Service Advisor or a customer service professional with automotive experience who is looking to develop their career within a reputable dealership environment. Key Responsibilities • Greet customers and manage service and repair bookings., • Accurately record customer concerns and vehicle requirements., • Liaise with workshop technicians regarding vehicle progress and additional work requirements., • Provide customers with updates throughout the repair process., • Prepare and explain service invoices and associated costs., • Promote and sell additional aftersales products and services where appropriate., • Ensure all administrative tasks are completed accurately and on time., • Maintain high levels of customer satisfaction and retention., • Handle customer queries and complaints professionally and effectively., • Work closely with colleagues across the service and parts departments.Requirements, • Previous experience as a Service Advisor, Customer Service Advisor, or similar customer-facing role within the automotive industry., • Strong communication and interpersonal skills., • Excellent organisational and administrative abilities., • Ability to work effectively in a fast-paced environment., • Experience using dealership management systems is advantageous., • Strong attention to detail and customer-focused approach., • Full UK driving licence preferred.What’s on Offer, • Competitive salary package with realistic OTE of £30,000 – £38,000., • Manufacturer and in-house training., • Career development opportunities., • Pension scheme., • Employee discounts and benefits package., • Supportive and professional team environment., • Modern dealership facilities.Ideal Candidate The successful candidate will be passionate about customer service, highly organised, and capable of building strong relationships with customers and colleagues alike. You will take pride in delivering an excellent customer experience while helping the aftersales department achieve its performance objectives. Salary: £30,000 – £38,000 OTE Location: Oxford Position: Full-Time, Permanent Industry: Automotive Aftersales / Service Department

Position: Catering Assistant Location: OxfordSalary: £27,000 - £28,000 per annum Our client is a prestigious educational institution, offering a dynamic and supportive environment with a commitment to excellence in service and hospitality.The Role:As a Food & Beverage Operative, you will work within the Catering team dealing with both internal and external customers to ensure the highest standards of food preparation, presentation, and delivery.Main Responsibilities: Preparation of assigned dishes in the Pizza Bar and café. Correct use of equipment, materials, and foodstuff to meet Health and Safety and Food Hygiene regulations. Assist with counter service duties in the Bar. Clean equipment and work areas to meet laid down standards of cleanliness and hygiene. Provide a professional service for all service users. Observe all food hygiene policies and procedures. Assist with food service in the main dining hall, SCR, Bar, and other food and beverage service areas when the café is closed. Guide casual staff in their duties.About You:Applicants should have excellent customer service skills and experience working in a food and beverage environment. You will need to be proficient in maintaining high standards of service and demonstrate a polite and friendly manner with honesty and integrity.Required: Experience of serving customers in a food and beverage environment. Ability to work with limited supervision. Experience of maintaining high standards of service that impresses customers. Experience of offering excellent customer service and resolving customer complaints. Ability to work in a standing position for long periods (up to 7 hours). Ability to perform duties with attention to detail, speed, accuracy, follow-through, courtesy, and cooperation. Ability to communicate effectively in English (speak, read, write) with users, co-workers, and management. Awareness of general health, safety, and security issues. Punctuality with reliable attendance. Well-groomed appearance, complying with uniform rules.Commutable Locations:Oxford, Abingdon, Kidlington, Bicester, Witney, Didcot, Thame, Banbury.Key Words:Food & Beverage, Hospitality, Customer Service, Catering, Food Hygiene, Health and Safety, Teamwork, Oxford INDWARE Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.

Helpdesk Administrator Fully Onsite Location – OX3 9DU Contract – Up to 3 august Working days – Mon, Tue, Fri, Sat, Sun Main Purpose of Job To provide a customer focused Help Desk service, supporting the needs of the John Radcliffe Hospital, dealing accurately with all client/customer requests, and managing all complaints in a sensitive and efficient manner Main Duties & Responsibilities 1. Receive and process customer requests in a timely manner, monitoring all requests to completion of work, in accordance with the service level specification. This is both via phone and emails., 2. Ensure that the relevant information is accurately logged into the Computer Aided Facilities Management (CAFM) system in accordance with Performance Management System (PMS), to enable the effective transfer of information to the appropriate department for action. Provide the caller / department with a task number., 3. Regularly review logged calls on the databases, to monitor progress, identify priority tasks and ensure timely completion., 4. Ensure information on completed and partially completed tasks is entered into the databases, maintaining accurately the current status of all tasks., 5. Responsible for passing on instructions to facilities staff, recording such action in response to calls, requests etc., enabling staff to meet the performance targets of the contract., 6. Support the co-ordinated response to emergencies in a timely and professional manner., 7. Assist with the training of new team members., 8. Maintain Confidentiality – the Company and the Trust requires its staff to maintain confidentiality and any disclosure of confidential information outside the proper and recognised course of duty will be treated as a serious disciplinary offence. You are particularly required to note that all information about patients is always to be classified as confidential., 9. Fulfil Health & Safety responsibilities by adherence to the requirements of the Company's Health & Safety Policy and Health & Safety Management Plans., 10. Comply with the Company's Policies, Management Plans and Procedures., 11. Undertake such other duties appropriate to the level and character of work as may reasonably be required within the Department / Service. Significant permanent changes in duties will require agreed revisions to be made to this Job Description. PERSON SPECIFICATION Main Attributes Required Essential 1. Understanding of and ability to deliver good customer service., 2. Good written and verbal communication skills., 3. High degree of attention to detail., 4. Ability to work under pressure and manage conflicting priorities., 5. Ability and willingness to work as part of a team. Desirable 1. Previous experience in a customer service/call centre role., 2. Previous experience of using a CAFM system (in this case Maximo).

Abingdon School is seeking a Duty Manager to join the team. Location: Park Road, Abingdon, Oxfordshire, OX14 1DE Job Type: Full Time, Part Time, Evening and Weekend roles Salary: full time salary range for this role is £27,772 - £29,660 (depending on skills and experience) plus an annual retention bonus of £500 About Us: The Foundation comprises two schools: Abingdon School and Abingdon Prep School, as well as Abingdon School Enterprises. Abingdon School is a leading independent day and boarding school with more than 1,000 pupils aged 11-18. Currently a boys’ school, it will become co-educational from September 2026. Abingdon Prep School is a vibrant and warm day preparatory school with around 200 pupils aged 4-13 which has been co-educational since last year. Both Schools are situated in beautiful and extensive grounds, with the senior school in the heart of Abingdon on Thames, just south of Oxford, and the Prep School located a few miles away in nearby Frilford. Duty Manager – The Role: Abingdon School are seeking to appoint enthusiastic, motivated and committed candidates to join our fantastic team managing the sports and leisure facilities at Tilsley Park. We welcome applications from candidates looking to work either full time or part time (variable shifts including some evenings and weekends) or to work evenings or Saturday/Sunday shifts. Duty Manager roles are stimulating, varied and hands-on with a wide range of duties including direct liaison with customers. The role suits people who have a friendly and welcoming manner and effective communication skills. We welcome candidates with great customer service and administration skills and who are competent users of IT. Duty Manager - Key Responsibilities: • Open, prepare and close the facility safely and on time, following all operating procedures, • Deliver first-class customer service, manage enquiries and handle complaints professionally, • Prepare venues and equipment for classes, community bookings and events, managing setup and takedown, • Carry out daily facility checks to ensure cleanliness, tidiness and safe conditions, • Process payments through the EPOS system, manage stock control and handle cashing up procedures, • Work as a lifeguard or bar staff as required, maintaining full compliance, • Manage health and safety including risk assessments, incident reporting and mandatory training, • Support the management team with administrative tasks and booking system operations, • Work effectively with all staff including reception, coaches, fitness teams and maintenance Duty Manager - You: • Similar relevant experience in either customer service or facility management, • Professional qualifications or relevant experience in the sports/leisure industry are desirable, • A positive, flexible and ‘can-do’ attitude, • Friendly and professional with consistently excellent customer service skills, • Good general IT skills, • Good administrative skills including attention to detail and a good standard of written English, • Willing and able to apply for a Personal Licence (for selling alcohol), • Willingness to attend training as required and an eagerness to learn and improve, • A commitment to the principles of equity, diversity and inclusion, • A commitment to the protection and safeguarding of children and young people, • A commitment to valuing and respecting the views and needs of children and young people Duty Manager – Benefits: • You'll get 25 days off paid time off each year plus bank holidays, • Up to 14.1% employer pension contribution, • Abingdon Foundation Death in Service Scheme, • Employee Assistance Programme, • Private healthcare insurance, • We may be able to offer flexible working from home, • Free use of leisure facilities with discounted exercise classes, • Free lunches during term time, • Cycle to work scheme, • Christmas closure days, • Discounted school fees (eligibility criteria apply), • There are regular staff social events and opportunities to join other staff, • We offer free on-site parking and bike storage for all staff, • We offer a range of online and in-person courses to staff for free including first aid, mental health first aid and health and safety courses We recognise the value of a diverse and inclusive workplace and are committed to equality of opportunity for all staff and job applicants. Early applications are encouraged. We may make an appointment prior to the advertised closing or interview dates. Abingdon is committed to safeguarding the welfare of children and young people and expects all staff to share this commitment. All appointments are subject to a satisfactory enhanced DBS check. To submit your CV for this Duty Manager opportunity please click ‘Apply’ now!

Property Manager An excellent opportunity for a proactive Property Manager with residential property management, tenancy management, resident liaison and housing compliance experience. If you’ve also worked in the following roles, we’d also like to hear from you: Tenancy Officer, Housing Manager, Estate Manager, Private Rent Officer, Residential Lettings Manager SALARY: £34,800 to £40,295 per annum + Benefits LOCATION: Hybrid working. You can be based in Oxford or Bristol (depending on where you are based) JOB TYPE: Full-Time, 11 Month Fixed Term Contract JOB OVERVIEW We have a fantastic new job opportunity for a Property Manager with experience managing residential property portfolios, tenancies, resident enquiries and estate inspections. As a Property Manager you will manage a portfolio of Private Rented and Intermediate Rented properties, delivering excellent customer service and ensuring tenancy, compliance and property management processes are completed effectively. The Property Manager will work closely with residents, internal teams, third-party providers and external stakeholders, with regular travel to properties in Oxford or Bristol depending on location. DUTIES Your duties as the Property Manager include: • Resident Liaison: Act as the primary point of contact for residents, resolving queries, investigating complaints and providing advice and guidance in a timely and professional manner, • Customer Service: Build strong relationships with residents and work collaboratively with internal teams, third-party providers and external stakeholders, • Property Inspections: Carry out and monitor regular property and estate inspections, ensuring accurate records are maintained and actions are followed through to resolution, • Tenancy Management: Manage tenancies in line with policies, procedures, targets and KPIs, ensuring tenancy management objectives are achieved, • Record Keeping: Maintain and update IT systems and ensure accurate manual records are kept, • Budget Monitoring: Monitor block expenditure and reporting to ensure services are delivered efficiently and responsibly, • Void Management: Implement empty property processes to minimise costs and lost revenue, • Tenancy Lifecycle: Manage re-lets, renewals, rent reviews, reference and right-to-rent checks, and issuing tenancy agreements, • Compliance Monitoring: Ensure compliance checks are completed in line with schedules, legislation and fire safety requirements, • Legal Processes: Serve legal notices accurately, maintain detailed records and attend court, evictions and external meetings as required CANDIDATE REQUIREMENTS • Full UK driving licence and use of own transport is essential, • Educated to GCSE level or equivalent in Maths and English, Grades A* to C, • Experience of working in a customer-centred environment and dealing with the public, • Proven experience in property management within a residential setting, • Knowledge of housing law in relation to Assured Shorthold Tenancies, • Strong IT literacy with proficiency in Microsoft Word, Excel, PowerPoint and Outlook, • Experience using housing management systems for tenancy and rent arrears management, • Strong interpersonal and communication skills, with the confidence to engage with residents in person, by phone and via email, • Ability to build and maintain effective relationships with internal teams and external stakeholders, • Highly organised, with strong attention to detail and a proactive approach to problem-solving BENEFITS • 25 days’ holiday, plus Bank Holidays, • Up to 8% contributory pension, • Annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family This role requires a DBS check The organisation recognises that some people will only apply for a role if they meet 100% of role requirements. If this sounds like you, they’d still encourage you to apply should you not feel you meet the criteria 100%. NO AGENCIES PLEASE APPLY TODAY… By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-C14811 Full-Time, Contract Jobs, Careers and Vacancies. Find a new job and work in Oxford or Bristol. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online AWD-IN-SPJ

Do you want to contribute to a safer UK market while gaining an authentic international experience as a consultant? Obelis is currently looking for a Customer Relations Consultant (UK-based)! Your role and key responsibilities will be: As a CR Consultant, you will play a key role at the intersection of client relations and regulatory affairs. In this r position, you will manage complex client situations, escalations, and regulatory challenges across the client base, ensuring high-quality, compliant, and solution-oriented support. Your responsibilities will include: • Handle complex client cases and escalations across the client base., • Lead and manage difficult client interactions and negotiations, particularly in sensitive or high-risk situations., • Ensure consistency and quality in client communication, aligned with service scope and internal standards., • Coordinate with internal regulatory teams to deliver accurate and timely responses., • Support the resolution of complaints and recurring client issues, including root cause identification and follow-up actions., • Provide structured insights and recommendations based on client cases and regulatory trends. Identify risks and contribute to preventive actions and process improvements., • Contribute to client-facing regulatory documentation, when required., • Support alignment between CR, CS, Sales, and RA in complex situations., • Participate in Obelis events. Requirements • Applicants must hold a valid UK work permit., • Bachelor’s or Master’s degree preferably in Business, Communications, Regulatory Affairs, Law, or a related field (or equivalent experience)., • 3–5 years of experience in customer relations, consulting, or regulatory affairs., • Proven experience handling complex cases, complaints, or escalations., • Experience in a regulated environment is a strong advantage., • Strong communication and relationship management skills, with the ability to handle sensitive situations with professionalism and diplomacy., • Ability to manage high-pressure and complex scenarios with autonomy and sound judgment., • Solid understanding of regulatory environments and their impact on clients., • Analytical mindset with the ability to translate issues into practical improvements.Ability to work cross-functionally across teams and stakeholders., • High level of organization and prioritization., • Fluency in English (written and oral). Knowledge of additional languages is a plus. Training & Development At Obelis, we believe in continuous learning and professional growth. In this role, you will further develop your expertise in: • Advanced client communication and escalation handling., • Risk management in customer relations., • Project and stakeholder management in cross-functional environments. Benefits & Conditions • Location: Oxford, • Full-time position, • Hybrid work setting Company Profile Obelis s.a is a quality-driven, service-oriented company, with over 30 years of experience in EU Regulations. Providing consultancies on medical devices, cosmetics, and other consumer goods, we believe in making manufacturers better through compliance and making safe products available on the market.

Operations Manager Lead & Grow a Thriving Dental Practice Oxford (Cowley) | Mixed NHS & Private | £40,000–£50,000 Full-time | On-site | 5 days per week We’re looking for an exceptional Operations Manager to lead our modern, 11 surgery mixed NHS and private dental practice in Oxford. This isn’t a back-office role, it’s a genuine leadership position with real influence over how the practice runs, how the team performs, and how the business grows. Dental experience? Great. But if you’ve led large teams and driven performance in business, healthcare, hospitality, finance or retail, we want to hear from you too. As we expand, there will be real opportunities to take on wider responsibility across additional sites, making this an excellent role for someone with ambition to grow with us. Why This Role? • £40,000–£50,000 salary, depending on experience, • Clear pathway to senior leadership as our group expands, • Full training and onboarding, no dental background required, • Modern, recently renovated practice with with modern, up-to-date equipment. About the Practice A large, established and busy practice in the heart of Cowley, Oxford, located in a shopping centre with great footfall, nearby parking and excellent transport links. • 11-surgery mixed NHS and private practice, recently fully refurbished, • Services include Implants, Invisalign and Facial Aesthetics, • Fully digital systems including intraoral scanners and digital X-rays, • Strong, loyal patient base with consistent demand The Role You’ll take full ownership of the day-to-day running of the practice while driving performance, efficiency and growth. • Lead, motivate and develop a large multidisciplinary team, • Drive performance through KPIs, targets and clear leadership, • Manage budgets, forecasting and overall financial performance, • Oversee HR processes including recruitment, onboarding, rotas and team development, • Manage payroll processes and ensure accuracy and timeliness, • Oversee dentist payments, ensuring correct calculations and coordination with finance, • Drive practice growth, identifying opportunities to increase revenue, improve patient flow and expand services, • Plan and oversee marketing initiatives (including digital and local campaigns) to attract new patients and increase treatment uptake, • Ensure full CQC compliance, • Take ownership of escalated patient complaints, resolving issues professionally, • Identify and implement improvements to systems, processes and performance You Are: • A confident, hands-on leader who leads from the front, • Experienced managing teams in a fast-paced environment, • Commercially sharp, comfortable with budgets, targets and strategy, • A natural communicator, able to build trust with staff and patients alike, • Calm under pressure and confident handling challenges, • Organised, proactive and focused on continuous improvement Desirable (but not essential): • Experience in dental, healthcare or another regulated environment, • Experience handling complaints or customer escalations, • Involvement in marketing or business development activities What We Offer: • £40,000–£50,000 salary, depending on experience, • A well-established, high-performing practice with strong foundations, • The opportunity to take real ownership and make a visible impact, • Clear career progression as our group continues to expand Apply now — we’d love to hear from you.

Street Works Inspector needed in Oxford This is a temporary role and the rate is £25.00ph The reference number is: 474549 The successful candidate will take responsibility for conducting regular inspections of Streetworks and Road Works to ensure full compliance with all relevant legislation and regulations, including Samples A, B and C, defect inspections, investigatory checks and SOM inspections. They will issue Fixed Penalty Notices (FPNs) and Section 74 notifications where breaches occur, including prolonged occupation of the highway contrary to NRSWA 1991 and TMA 2024. They will monitor the on-site activities of Promoters and Contractors to ensure safety and quality standards are consistently met, producing detailed inspection reports with supporting evidence, identifying non-compliance, and recommending corrective actions. The successful candidate will lead and participate in Joint Site Meetings (JSIs) to discuss, challenge and agree defects and required remedial works, while also managing inspection disputes raised by Promoters and Contractors through thorough review, investigation and appropriate action. They will investigate complaints from the public, Councillors, MPs and other stakeholders, ensuring timely resolution and clear communication of outcomes. If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to quoting the reference number. Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer. All our roles may be subject to pre-employment checks including references so please be prepared. You can also follow us at Twitter/Facebook/LinkedIn or via our website

We are looking for an experienced Store Manager for a National Schoolwear retailer in Oxford to lead the day-to-day operations in a busy store. The successful candidate will be responsible for ensuring smooth branch operations, delivering exceptional customer service, managing team performance, and achieving operational and financial targets. Key Responsibilities • Manage stock control and inventory levels., • Maintain excellent shop floor and stockroom standards., • Lead and support branch supervisors., • Manage branch financial responsibilities, including staffing budgets, petty cash, and contractor costs., • Ensure customer orders are processed efficiently and accurately., • Complete daily banking procedures., • Prepare and submit end-of-month reports and spreadsheets., • Ensure branch dispatch targets are consistently achieved., • Recruit, train, develop, and retain team members., • Deliver and record ongoing training and development., • Identify performance issues and implement improvement plans where required., • Work closely with supervisors to achieve and maintain branch standards., • Support employee wellbeing and foster a positive working environment., • Lead by example in delivering outstanding customer service., • Act as the escalation point for customer complaints and queries., • Monitor and respond to branch communications., • Ensure customer service procedures are consistently followed, including telephone and email standards., • Promote a customer-focused culture throughout the branch. Skills & Experience Essential • Minimum 3 years' experience in a management role., • Strong leadership and people management skills., • Excellent organisational and communication abilities., • Experience managing operational and financial responsibilities., • Proficient in Microsoft Office., • Experience using NetSuite or similar business systems., • Ability to work in a fast-paced retail environment., • Competitive salary, • Career progression opportunities, • Ongoing training and development, • Supportive and collaborative working environment, • Employee benefits package If you are a motivated leader with a passion for retail and customer service, we would love to hear from you.

Specialist Resolution Caseworker (Complaints)\nLocation: Remote\nSalary: £42,000 per annum\nVacancy Type: Permanent, Full time\nClosing Date: 26th June 2026\nIt matters. So we’re bringing it closer to home.\nOur customers have told us they want us to better understand their needs at a local level, and to be more visible in the communities we serve. We’ve listened. That’s why we’re creating new roles, strengthening our local presence, and looking for people who want to be part of what comes next.\nWe’re also adapting how we handle complaints and looking for people who want to be part of delivering a better experience from the very first conversation. We need a Specialist Resolution Caseworker to take ownership of complex, high-risk complaints and drive them through to fair and effective resolution.\nThis is a pivotal role within our Customer Resolution team. You’ll manage complex cases, including Housing Ombudsman investigations, acting as a single point of contact for customers and working across the organisation to put things right.\nYou won’t just resolve issues. You’ll help restore trust, influence service improvements, and ensure we learn from complaints.\nWhat you’ll be doing\nYou’ll take the lead on some of our most sensitive and complex cases, ensuring customers are supported and issues are resolved with care and professionalism.\nIn this role, you will:\n Lead investigations into complex and high-risk complaints, including Stage 1, Stage 2 and Housing Ombudsman cases\n Take full ownership of cases, driving them through to timely and effective resolution\n Act as a single point of contact for customers who need additional support during the complaints process\n Work closely with internal teams, contractors and partners to gather evidence and agree appropriate actions\n Make informed decisions on service failure, resolution actions and compensation in line with policy\n Communicate clearly and professionally with customers, keeping them informed throughout\n Maintain accurate records and ensure compliance with the Complaint Handling Code and regulatory standards\n Analyse complaint trends and share insight to support service improvement\n Contribute to a culture of learning, accountability and continuous improvement\nWe’re looking for:\n Significant experience in complaints handling within social housing\n Strong knowledge of the Housing Ombudsman Complaint Handling Code and Consumer Standards\n Understanding of housing services, including repairs and tenancy-related issues\n Experience managing complex cases and working with multiple stakeholders to reach resolution\n Confidence to challenge, influence and lead conversations across teams and partners\n Excellent communication skills, with the ability to handle sensitive situations\n Strong attention to detail and the ability to manage a varied caseload\n A collaborative approach and commitment to equality, diversity and inclusion\n Confidence using IT systems, including case management tools\nWhy join us?\nAt Stonewater, our customer promise is “We are proud to make things personal; if it matters to our customers, it matters to us.”\nThis is a role where your work will make a real difference - not just in resolving individual cases, but in shaping how we improve our services for the future. If you’re motivated by fairness, accountability and delivering better outcomes for customers, we’d love to hear from you.\nAppointment to this role will be subject to satisfactory references and proof of Right to Work in the UK.\nDiscover Stonewater\nStonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme.\nOur mission is to provide quality homes and services for people whose needs are not met by the open market.\nWe’re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people’s lives.\nWe are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation.\nTo Apply\nIf you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to their website to complete your application

Mercier Consultancy MD is thrilled to offer a unique opportunity for Irish Speaking Professionals to join our dynamic team in Sofia, Bulgaria. This position includes a fully paid relocation package, making it an ideal chance to explore a new country while furthering your career. We are seeking enthusiastic individuals who are ready to provide outstanding customer service and embrace a new adventure. • Provide top-notch customer assistance in Irish, ensuring all queries are addressed promptly and effectively., • Resolve customer complaints and issues through effective communication and problem-solving skills., • Maintain accurate records of customer interactions in our CRM system., • Collaborate with fellow team members to enhance service delivery and customer satisfaction., • Stay up-to-date with product knowledge and updates to support customers efficiently., • Engage in training opportunities to continuously improve skills and service techniques., • Fluency in Irish (both spoken and written) is essential; knowledge of English is preferred., • Previous experience in customer service or a related field is an advantage., • Strong communication skills and a dedication to providing excellent customer support., • Ability to maintain composure in stressful situations and manage conflicts effectively., • Willingness to relocate and adapt to a new environment in Sofia, Bulgaria., • Positive attitude towards personal growth and learning in an international workplace., • Competitive Salary, • Monthly Performance Bonus, • Monthly Accommodation Allowance, • Fully Paid Relocation Package, • Fully Paid Training, • Private Gym, • And Much More....

Mercier Consultancy MD is thrilled to offer an opportunity for an Irish Speaking Customer Service Agent in Bulgaria, complete with fully paid relocation. This unique role invites you to be part of a dynamic team where you will provide top-tier support to Irish-speaking customers while experiencing the vibrant culture of Bulgaria. • Deliver outstanding customer service to Irish-speaking clients via phone, email, and chat, addressing a range of inquiries., • Offer clear guidance on products and services, ensuring customers receive accurate and helpful information., • Resolve customer issues and complaints with professionalism and a solution-oriented approach., • Maintain meticulous records of customer interactions in the CRM system for quality assurance., • Collaborate with colleagues and management to enhance service delivery and customer satisfaction., • Stay informed about company offerings, promotions, and updates to provide insightful service., • Fluency in Irish (both written and spoken); proficiency in English is highly beneficial., • Experience in customer service, preferred in a call center or support environment., • Excellent communication and interpersonal skills with a dedication to customer satisfaction., • Strong problem-solving abilities and a proactive attitude toward addressing challenges., • Proficient in CRM systems and adept with standard office software., • Self-motivated and capable of working independently in a team-oriented environment., • Willingness to relocate to Bulgaria and adapt to a new culture., • Competitive Monthly Salary, • Fully Paid Relocation Package, • Monthly Performance Bonus, • Fully Paid Training, • Health Insurance, • And Much More...

Mercier Consultancy MD is currently seeking Dutch/Flemish Speaking Customer Support Representatives to join our team in Sofia. This exciting opportunity is ideal for individuals who are fluent in Dutch/Flemish and passionate about delivering exceptional customer service. You will be responsible for assisting our Dutch/Flemish-speaking clients with their inquiries, ensuring they receive timely and accurate support. • Provide excellent customer support to Dutch/Flemish-speaking customers through phone, email, and chat channels., • Handle product and service-related inquiries, providing clear and comprehensive information., • Resolve customer issues and complaints efficiently while maintaining a high level of customer satisfaction., • Maintain accurate records of all customer interactions and transactions., • Collaborate with internal teams to continuously improve the customer experience., • Stay informed about company products, services, and policies to assist customers effectively., • Fluent in Dutch/Flemish (both written and spoken); proficiency in English is a plus., • Previous experience in customer service or support roles is preferred., • Strong communication and interpersonal skills., • Ability to multitask and work efficiently in a fast-paced environment., • Familiarity with customer support software or CRM systems is advantageous., • Positive attitude with a strong willingness to learn and grow., • Excellent problem-solving skills and attention to detail., • Competitive Monthly Salary, • Relocation Package, • Fully Paid Training, • Health Insurance, • And Much More...

Mercier Consultancy MD is proud to offer positions for Slovak Speaking Customer Support Representatives in Sofia. We are looking for enthusiastic individuals who are fluent in Slovak and have a passion for providing excellent customer service. In this role, you will be the voice of our company for Slovak-speaking clients, assisting them with their inquiries and ensuring a smooth and satisfying customer experience. • Provide top-notch customer support to Slovak-speaking clients through various communication channels, including phone, email, and chat., • Address customer inquiries regarding products and services, ensuring clear and effective communication., • Resolve issues and complaints efficiently to enhance customer satisfaction., • Document all customer interactions and maintain accurate and organized records., • Collaborate with other teams to ensure a seamless customer experience., • Stay up-to-date with product knowledge to provide timely and informed support., • Fluency in Slovak (both written and spoken); proficiency in English is a plus., • Prior experience in customer service or a related field is preferred., • Exceptional communication and problem-solving skills., • Ability to multitask and work effectively in a dynamic environment., • Familiarity with customer support software is an advantage., • A positive attitude and willingness to learn and adapt., • Strong attention to detail and organizational skills., • Competitive Monthly Salary, • Relocation Package, • Fully Paid Training, • Health Insurance, • And Much More...

Mercier Consultancy MD is thrilled to offer positions for Hungarian Speaking Customer Support Representatives in Sofia. This role is perfect for individuals who are fluent in Hungarian and have a passion for providing top-notch customer service. As a representative, you will engage with our Hungarian-speaking clients, addressing their inquiries and ensuring they receive the best possible support during their interactions with us. • Provide excellent customer support to Hungarian-speaking clients via phone, email, and chat., • Address inquiries related to our products and services, ensuring comprehensive and accurate responses., • Resolve customer issues and complaints efficiently, focusing on customer satisfaction., • Document all customer interactions and maintain detailed records for future reference., • Collaborate with internal teams to improve service delivery and the overall customer experience., • Stay informed on product knowledge to assist customers effectively with their needs., • Fluency in Hungarian (both written and spoken); English language skills are an asset., • Prior experience in customer service or support roles is preferred., • Strong communication and interpersonal skills with a customer-oriented approach., • Ability to manage multiple tasks effectively in a fast-paced environment., • Familiarity with customer support software and tools is advantageous., • Positive attitude and willingness to learn., • Attention to detail and strong problem-solving skills., • Competitive Monthly Salary, • Relocation Package, • Fully Paid Training, • Health Insurance, • And Much More...

Location Home based with frequent travel across our communities Hours 37.5 hours per week, Monday - Friday 09:00 - 17:30 Basis Permanent Salary Up to £35,000 + car allowance & enhanced benefits package About us We are Pegasus Homes Ltd, a vibrant, dynamic business who are proud to design, build, and create high-quality homes with a focus on independent later living for the over 60's. Our current portfolio has some 1100 homes across 44 communities and our developments are beautifully designed offering stunning community living. About our role This is an exciting, newly created role in which you will report to and support our Customer Wellbeing Manager, you will act as the vital link between high-level welfare strategy and localised site operations.Your core responsibilities will include… Resident Support & Case Management • Act as the first point of contact for individual support needs, managing the independent living inbox and responding to non-priority welfare concerns., • Build trusted relationships with residents and their families, providing clear communication and guidance on independent living transitions., • Mobilise across our portfolio to conduct hands-on welfare checks and provide direct support during sensitive periods. Safety & Compliance • Identify, escalate, and co-ordinate safeguarding concerns in partnership with relevant authorities., • Support complaints handling regarding independent living and care services (including Careline and emergency service interactions)., • Provide expert guidance and ‘on-the-day’ support to our Building Community Managers and onsite teams., • Be a point of escalation during the eligibility process and complete assessments where needed. Community Engagement • Champion our Community Engagement strategy including an innovative framework for social, physical, creative, and intellectual activities., • Provide support, training, and resources to onsite teams, assisting with event booking, marketing materials, and fostering a collaborative culture. About you The successful candidate will possess the emotional stamina to handle complex care needs, alongside the organisational skill to manage a diverse regional portfolio. A calm, level-headed approach and a genuine passion for enhancing the lives of older adults are essential. Qualifications & Essential Criteria • NVQ Level 3 or higher in Health and Social Care (Essential), • Formal training in Risk Assessment in Adult Care and Assessment & Eligibility is required., • A valid UK Driving Licence and a genuine willingness to travel across our national portfolio is essential for this field-based role Operational Experience • A proven track record in reactive case management, specifically handling sensitive, urgent, and multifaceted care needs., • Practical experience in identifying and managing safeguarding concerns in strict alignment with Local Authority requirements., • Demonstrable experience in managing complex complaints within a care or independent living environment, ensuring outcomes are both fair and empathetic., • Significant experience acting as the primary welfare link between residents, families, and internal operational teams., • Proven ability to conduct formal assessments and provide documented justification for outcomes., • A background in housing management, older people’s services, or supported housing is highly advantageous. Expertise & Knowledge • A deep understanding of the physiological and psychological challenges facing older adults., • Support complaints handling regarding independent living and care services (including Careline and emergency service interactions) to a satisfactory conclusion., • Sound knowledge of current safeguarding legislation and best practices in resident welfare., • Exceptional verbal and written skills, with the ability to communicate effectively with everyone from residents to senior leadership., • The ability to prioritise a diverse regional caseload, ensuring a rapid and effective localised response. Your attributes • The stamina to provide compassionate grief support and navigate high-stress family dynamics with ease., • A calm, level-headed presence when managing urgent welfare issues or sensitive complaints., • A genuine passion for enhancing the lives of older adults and championing the Pegasus brand values. Good to know • Due to the nature of wellbeing support, a flexible approach to working hours is essential to meet the needs of our residents and respond to urgent situations., • As our developments span the breadth of the country, from the North East to the South West, this position demands a high degree of mobility. You should be a confident long-distance driver who genuinely enjoys the variety of supporting different regions in person. Our benefits & rewards We offer fantastic benefits which look after your Financial, Mental and Physical Wellbeing as we believe it is important that we are able to support our employees across all three of these elements in order to ensure an effective work life balance. By joining us you'll enjoy a benefits package that includes: • Enhanced annual leave & holiday buying scheme, • Contributory pension scheme with additional employer contribution,, • Life Assurance, • Two paid volunteering days per annum, • Employee Assistance Programme, • Health Cash Plan & Virtual GP, • Discounted Gym Membership, • Company Discounts Portal, • Refer a friend scheme and access to internal opportunities Your recruitment journey Once you submit your application, our team will personally review your experience with a human touch. Depending on the role, we may invite you to complete a brief online assessment. From there, you’ll typically move into a one or two-stage interview process. Whether these meetings happen virtually or in person, we’ll always ensure you have the opportunity to visit our communities or offices to get a true feel for life at Pegasus Homes. Whatever the path looks like for your specific role, we promise to keep you updated every step of the way. We are committed to an inclusive workplace and invite applications from all backgrounds, regardless of protected characteristics. If you require any reasonable adjustments or additional support at any stage of your application, please let us know. Please note that in accordance with UK law, we can only consider applicants who currently have the right to work in the UK. If you have the skills & experience we are looking for we'd love to hear from you!

🚀 We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as and bank accounts, we offer , , a and in the UK, with more exciting things to come beyond. Our UK customers can also , and _ with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives through Monzo ❤️ _ ✨ Remote in the UK 🇬🇧 | 💰 £32,200 - £40,750 + Stock Options +_⭐Our Financial Crime Team Are you interested in leading a team in financial crime prevention? Our Financial Crime Customer Operations team is at the heart of how we protect Monzo and our customers from financial crime like fraud and money laundering. Our Financial Crime team is at the heart of how we at Monzo protect our bank and protect our customers. We’re looking for individuals with a blend of experience in preventing financial crime and team leadership to join our Financial Crime Operations team as an anti-money laundering Team Manager. Your team will consist of around 11 Financial Crime Investigators, and could be focused on a number of different AML tasks - including transaction monitoring, writing suspicious activity reports, account closures and escalations. As a Team Manager, you'll be responsible for managing the personal and professional development of your team members, providing technical coaching on financial crime tasks, driving exceptional individual and collective performance, guiding individuals through hard times, and celebrating their successes. You’ll hold weekly meetings with your team members (both individually and together as a team) to ensure everyone is informed, engaged, and performing in their role. You’ll also be responsible for aggregating the feedback that your team provides in these meetings and feeding it into operational leadership to ensure we continue to improve on our processes and tooling. Team Managers are also heavily involved in our hiring processes, and regularly act as interviewers - so you’ll have the opportunity to help shape the team as it continues to grow. 🔑You’ll play a key role by... • Managing the personal & professional development of approximately 11 Financial Crime Investigators., • Fostering an empathetic, high-performance culture in the team., • Providing technical coaching, feedback, and advice relating to financial crime tasks., • Analysing and driving improvement in team performance, and reporting relevant insights., • Monitoring and maintaining service level adherence on the work completed by the team., • Aggregating feedback from the team, and ensuring it’s passed on to inform business change., • Communicating and embedding change within the team., • Contributing to a strong control environment by minimising breaches and risk events., • Reviewing complaints attributed to the team and identifying opportunities for improvement., • Conducting job interviews for financial crime investigators and contributing to hiring decisions., • Chairing employee relations cases and making decisions consistent with Monzo’s values. 🤩We’d love to hear from you if… • You have at least minimum entry level financial crime/ AML/ fraud knowledge and have an understanding of current financial crime trends and typologies., • You have experience providing coaching and feedback., • You're a clear and inspiring communicator, with excellent written and verbal English., • You're empathetic and have a supportive approach to people leadership., • You're great at prioritising problems and assessing risk in an operations environment., • You are passionate about working in a fast paced environment and comfortable with change. Preferred Experience and Qualifications • You have experience conducting investigations in an operational setting with subject matter expertise preferably in AML., • Recent experience with emerging financial crime trends and typologies., • Experience managing employee relations cases., • Experience taking individuals and teams from a position of underperformance to high performance., • Experience accurately interpreting and representing complex management information., • Holds, or is happy to work towards, the ICA International Advanced Certificate in Anti Money Laundering, or similar industry qualification., • Fluency in MacOS, Slack, and GSuite tools., • Strong verbal and written English communication. Not ticking every box? That’s totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo, we’re dedicated to creating a diverse and welcoming team. If you’re passionate about this role and keen to learn and grow with us, we encourage you to apply— even if you don’t have everything that's listed just yet. Drop us your application, we’d love to hear from you! 🙌 What’s in it for you 💰£32,200 - £40,750 ➕ share options. 🎂 We guarantee to approve time off on your birthday if it falls on a day you’re scheduled to work and it’s outside of your training period. 📍 This role is remote based in the UK 📚£1,000 learning budget each year to use on books, training courses and conferences 🏡We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup. ➕ Plus lots more!_. 🌈 The application journey has 3 key steps • Application questions, • Call with a Recruiter, • Leadership/Technical Interview We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo._ We will close this advert once we have enough applications so please apply as soon as possible 🚨 #LI-MY #LI-Remote Equal opportunities for everyone Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our , 2024 and 2024 _ We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊

Customer Service Manager (Housing) • Teddington (South West London) based, • Salary £40,000 plus benefits and hybrid working A growing organisation based in Teddington is looking for an experienced Customer Service Manager. This is a crucial role that will involve managing a team of Advisors to provide customer service support across new client onboarding, complaints, compliance and reporting within the social housing sector. Duties will include: • Motivating a team and monitoring performance, • Coordinate responses to complaints, • Ensure good practice and highest level of service across the board -Working with clients to resolve complaints • Reporting on repairs and ensuring KPI's are met To be considered suitable you will need the following skills and experience: • Ability to manage a small customer services team, • Ideally some experience within the social housing/property sector, • Complaint handling experience, • IT proficient and ideally some CRM experience

Mercier Consultancy MD is seeking Finnish Speaking Customer Support Representatives to join our team in Sofia. If you are fluent in Finnish and enjoy assisting customers with their inquiries, this could be the perfect opportunity for you. You will be responsible for delivering high-quality support to our Finnish-speaking clients, ensuring their satisfaction and fostering positive relationships. • Provide exceptional customer service to Finnish-speaking clients via phone, email, and chat., • Respond promptly and accurately to customer inquiries regarding products and services., • Efficiently handle and resolve customer concerns and complaints., • Maintain thorough records of customer interactions and transactions., • Collaborate with internal teams to enhance the overall customer experience., • Stay updated on product knowledge and company policies to assist customers effectively., • Fluency in Finnish (both written and spoken); English skills are a plus., • Previous experience in customer service is preferred but not mandatory., • Strong communication and interpersonal skills., • Ability to multitask and work efficiently in a fast-paced environment., • Familiarity with customer support software is advantageous., • Positive attitude with a willingness to learn and adapt., • Attention to detail and good problem-solving skills., • Competitive Monthly Salary, • Relocation Package, • Fully Paid Training, • Health Insurance, • And Much More...

Mercier Consultancy MD is excited to announce openings for Swedish Speaking Customer Support Representatives in Sofia. This role is tailored for individuals fluent in Swedish who are enthusiastic about delivering excellent customer service. You will be responsible for assisting our Swedish-speaking clients, resolving their inquiries, and ensuring a positive experience with our products and services. • Provide outstanding customer support to Swedish-speaking clients through various channels, including phone, email, and chat., • Address inquiries regarding products and services and provide detailed, accurate information., • Efficiently resolve customer complaints and issues, maintaining a focus on customer satisfaction., • Document all interactions with customers accurately and maintain thorough records., • Collaborate with internal teams to improve service processes and enhance the customer experience., • Keep up-to-date with product knowledge and updates to better assist clients., • Fluency in Swedish (both written and spoken); knowledge of English is a plus., • Experience in customer service or a related field is preferred., • Strong communication and problem-solving skills., • Able to manage multiple tasks in a dynamic environment., • Familiarity with customer support software is beneficial., • Enthusiastic, proactive, and a fast learner., • Attention to detail and excellent organizational skills., • Competitive Monthly Salary, • Relocation Package, • Fully Paid Training, • Health Insurance, • And Much More...

Our client, a UK-wide Business Energy Consultancy and Procurement Specialist, is looking for an experienced TPI Account Manager to join their team. In this role, you will oversee a portfolio of B2B customers across Energy and Water, building strong relationships and delivering outstanding account management. Key responsibilities include managing daily inquiries such as onboarding, billing, and metering, procuring MOP/DA/DC contracts, and providing in-depth analysis reports. If you have extensive experience in the energy sector, exceptional analytical abilities, and a proven track record of fostering strong client relationships with a proactive, collaborative approach—apply today! Key responsibilities for the TPI Account Manager: • Managing and building strong relationships for portfolio of B2B clients, • Procurement of energy and water contracts (fixed and flex), • Management of billing issues & queries on behalf of clients, • Managing and procuring MOP / DA / DC contracts, • Prepare consumption, CCA, SECR, Flex & TCR analysis reports, • Prepare templated monthly, quarterly, and annual reporting as per the agreed workplan, • Analyse and interpret consumption data, performance and reports and provide insight, • Manage client complaints/queries ensuring meeting agreed SLA’s, • Provide support in client meetings and present market overviews and trends to stakeholders Skills and experience required for the TPI Account Manager: • Good knowledge of the UK Energy Industry, its operations across both power and gas, • Strong communication skills, able to influence stakeholders and build long term relationships, • Strong analytical skills in relation to tariffs, the energy sector and legislative requirements, • Competent in Excel (intermediate to advanced level), • Strong communication skills, able to influence stakeholders and build long term relationships, • Solid admin / organisation, can manage high volume workflows without comprising quality, • Degree level education or equivalent industry experience Ref: 14990 Role: TPI Account Manager Location: Hybrid - Cumbernauld, Glasgow Salary: 35K-45K DOE plus bonus Benefits: Private healthcare + pension + flex working + investment in personal and professional development.

Mercier Consultancy MD is actively seeking enthusiastic all-rounders for our Danish Speaking Customer Support Representative positions in Sofia. This role is perfect for individuals who are fluent in Danish and are eager to provide exceptional support while working within a dynamic and diverse team. As the first point of contact for our Danish-speaking customers, you will play a vital role in ensuring customer satisfaction by assisting with inquiries and resolving issues in a timely manner. • Provide top-notch customer service to Danish-speaking clients through various channels including phone, email, and chat., • Handle inquiries related to our products and services, ensuring accurate information is communicated., • Resolve customer complaints and concerns with a focus on customer satisfaction., • Maintain records of customer interactions, documenting any necessary follow-up actions., • Collaborate with cross-functional teams to improve processes and enhance the customer experience., • Stay informed on product knowledge to effectively assist customers., • Fluency in Danish (both written and spoken); English proficiency is a bonus., • Prior experience in customer service or support roles is preferred., • Strong communication skills and a customer-oriented mindset., • Ability to multitask and work efficiently in a fast-paced environment., • Familiarity with customer support software or tools is an advantage., • Willingness to learn and adapt to new systems and procedures., • Detail-oriented and highly organized., • Competitive Monthly Salary, • Relocation Package, • Fully Paid Training, • Health Insurance, • And Much More...

TECHNICAL CUSTOMER SUPPORT SPECIALIST Salary: £30,000 Location: Northwich - hybrid Contract: Permanent Hours: Mon-Fri (08:00-17:00) or (08:30-17:30) This role is perfect for someone who thrives on helping others and enjoys the challenge of providing expert technical advice across a diverse product range. You will be at the heart of customer interactions, supporting both clients and internal teams with your knowledge of the products. Job Spec: • Provide comprehensive technical support through telephone and ticketing systems, ensuring all queries are addressed promptly and accurately., • Deliver hotline and ticket-based assistance directly to customers, offering first-level qualification of complaints and processing goodwill requests up to specified limits., • Advise customers on technical and commercial matters via phone calls and live chat platforms, ensuring clear communication and effective solutions., • Support customers in selecting products, cross-referencing alternatives, especially during product releases or phase-outs, and identifying cross-selling opportunities., • Assist with service inquiries related to repairs, modifications, or replacement parts by providing detailed information and quotations for standard services., • Perform application tests as required, documenting results thoroughly to ensure transparency and knowledge sharing within the team., • Train new sales employees and trainees on technical aspects of products, fostering a culture of learning and collaboration across departments., • Document all customer contact data and activities accurately, • Initiate corrective actions when documentation errors are identified, contributing to continuous improvement in processes., • Feed the internal knowledge base with expert insights gained from daily interactions, supporting ongoing development for yourself and your colleagues. Person Spec: • A postgraduate with a qualification in Electrical Engineering is essential, • Experience or knowledge of Electrical Engineering experience, • Proficiency in using SAP or similar CRM systems Apply today by clicking on the link - take the first step towards joining a supportive team where your expertise truly matters. Keywords: customer support, technical expertise, electrical engineering, collaborative environment, problem-solving, training opportunities, flexible working opportunities, knowledge sharing Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates

Job Title: Customer Care Associate Location: Remote (with quarterly travel for team meetings) Brand: LRG Salary: Competitive Salary Package About Us: LRG are an award-winning national property company, who are going through exciting periods of growth and offer tailored training and development programmes at all levels. With over 300 branches across England and Wales we have a reputation for perfection and delivering an outstanding customer experience. Investment in people is built into our culture, and there are opportunities for driven individuals to achieve their career aspirations within the company. Job Summary and key responsibilities As a Customer Care Associate, you’ll play a key role in managing and resolving customer complaints, supporting branch teams, and maintaining the Group’s reputation for excellent service. Working closely with the Customer Care Manager, you’ll handle complex complaints, provide expert guidance, and ensure service standards are met consistently across the business. Key Responsibilities: Provide administrative and technical support to the Customer Care Manager and Director of Customer Support and Engagement Manage the Customer Care email inbox to allocate emails using the colour coding system Review complaints and where appropriate referring cases directly to a Regional Director for prompt response to prevent escalation Accurate recording of complaints received across the Group, issue acknowledgements, and ensure all LRG’s Service Level Agreements are met Promptly answer the Customer Care phone line in a professional and helpful manner Manage the outstanding complaints and chase internally to ensure LRG’s Service Level Agreements are met Hold video meetings with senior staff to offer guidance on Stage One complaints and escalate appropriately for Stage Two cases Assist the Customer Care Associates to support them in responding to Stage Two and Three complaints Investigate and collate data for Stage Two and Stage Three complaints Communicate directly with complainants to work towards swift and fair resolutions Draft high-quality written responses for Stage Two and Stage Three complaints Assist with managing communications with The Property Ombudsman (TPO) and oversee the administration of TPO complaints Support the monitoring and management of social media reviews and messages. Assist in the administration and management of _ to maintain the Group’s online presence. Maintain a thorough working knowledge of LRG’s systems, procedures, and business variations. Keep up to date with industry legislation and regulatory changes. What are we looking for: Extensive knowledge of the lettings industry, supported by significant hands-on experience. Exceptional attention to detail and clear, professional communication skills. Propertymark Level 3 qualification (or currently working towards it/willing to complete). Strong reporting skills, with the ability to extract and present data effectively in Excel. Excellent administrative and letter-writing abilities. Confident problem-solver, capable of managing legal and procedural queries from branch staff. Collaborative team player with a proactive approach. Proficient in Microsoft Office applications. What we can offer you: Proven track record for career growth and advancement within the company Market leading training and ongoing professional development Supportive and collaborative team environment Benefits: Competitive base salary and Commission structure Quarterly and yearly awards Salary sacrifice pension scheme Generous Holiday allowance, increasing by 1 day per year based on service up to an additional 5 days holiday per year LRG are an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team who shares our commitment to excellence in the Real Estate Industry. LRG does not engage the services of Recruitment agencies for the purpose of hiring. All job openings are managed directly by our Internal Recruitment team. We do not accept unsolicited CVs or candidate referral from Recruitment agencies, and any such submissions will not be considered.

Salary: £30,000 – £40,000 per annum based on experience) £50,000 – £65,000+ (uncapped commission) Role Type: Full-Time Location: North Shields – Remote Reporting To: General Manager A full clean UK driving licence is essential. About Geowarmth Geowarmth is a multi-award-winning installer of carbon-neutral home energy solutions. With over 20 years of expertise, we deliver premium installations of heat pumps, solar panels, EV chargers, and underfloor heating. Our experienced team is trusted to carry out complex installations at prestigious locations, including World Heritage Sites. In 2024, we joined the Hometree Group—one of the UK’s fastest-growing home energy services companies. This partnership has expanded our offering to include servicing, maintenance, and financing—supporting homeowners throughout their transition to low-carbon living. Now is a transformative time to join our business. If you're passionate about sustainability and driven by sales success, you'll thrive in this mission-led environment. The Role You’ll be at the forefront of our sales function, guiding customers through their home energy transition. You’ll convert inbound inquiries, proactively follow up on leads, and design technical solutions that meet customer needs while exceeding expectations. You’ll also play a key role in maintaining high compliance standards and identifying new business opportunities. This is a hands-on, commercially focused position suited to ambitious individuals who are confident in both customer engagement and technical sales. Key Responsibilities Lead Engagement: Respond to and qualify inbound sales calls, emails, and online inquiries—guiding prospects through the sales pipeline. Follow-Up & Conversion: Actively follow up on quotes and leads, identifying decision-makers, understanding their needs, and closing deals. Customer Support: Handle queries and complaints professionally to maintain high levels of satisfaction and trust. Solution Design: Create MCS-compliant designs for heat pumps and underfloor heating systems using industry-approved tools and schematics. Compliance & Standards: Ensure all sales activity meets MCS and consumer code requirements. Business Development: Nurture repeat business, build new relationships with developers and contractors, and spot opportunities for growth. CRM & Reporting: Maintain accurate, up-to-date records in our CRM and provide insights on performance. Industry Presence: Represent Geowarmth at trade shows and deliver CPD presentations to partners and stakeholders. Team Collaboration: Share insights, contribute to process improvements, and support wider sales and operational objectives. What We're Looking For Industry Knowledge: Strong understanding of domestic heating systems, particularly heat pumps. Technical Skills: Proficient in MCS 3005, NIBE DIM, and heat loss calculations. Sales Experience: Demonstrated success in a sales role, preferably in technical or energy-based sectors. CRM Fluency: Confident in using CRM systems to manage pipelines and forecast accurately. Safety-Focused: Commitment to safe working practices and regulatory compliance. Professional Presence: Positive, articulate, and customer-oriented in all interactions. Driven & Independent: Highly self-motivated, capable of working autonomously and managing multiple priorities. Team Player: Willing to collaborate, communicate openly, and support a growing team. Recruitment Process Intro Call: A 30-minute introductory call with our Junior Talent Acquisition Specialist. Skills Interview: A 45-minute deep dive with our Head of Sales to explore your experience and potential. Final Interview: A 60-minute in-person session with our General Manager and Sales Director. Perks & Benefits 25 days holiday + bank holidays Extra day off for your birthday Long-service leave milestones 10 days sick pay (following qualifying period) Continuous learning & development Company socials and team events Strong focus on work-life balance About Hometree Join Hometree Group and be at the forefront of transforming the residential energy landscape. Founded in 2015, Hometree began its journey in the home cover market. Today, We are spearheading the shift towards a future where home energy systems are decentralised, digitised, and reliant on renewable sources such as heat pumps, solar panels, batteries, EV chargers, and smart controls. This innovative approach is not just about sustainability; it's about empowering homeowners to manage their energy more efficiently and cost-effectively, thereby setting new standards in energy consumption. We operate across three dynamic divisions: Financial Services: Here, you'll contribute to offering flexible financing options, that make it feasible for homeowners to embrace renewable energy technologies and make essential upgrades. Energy Services: Be part of our extensive network of local installation businesses that equip homeowners with the cutting-edge, sustainable energy solutions necessary for reaching net-zero emissions. Home Services: Help maintain the comfort and functionality of homes with comprehensive coverage plans that protect the essential hardware in the home. At Hometree Group, we are committed to guiding UK homeowners on their journey towards more sustainable energy solutions, and we need passionate individuals to support them at every step. Join us during this exciting time, and play a pivotal role in a business that supports sustainable homeownership in alignment with their readiness and needs. 🏆 £85m+ Capital Raised - We’ve raised over £85m to-date from leading global investors including Legal & General Capital and specialist energy VCs 🏆 5 Acquisitions - We've expanded our operations by acquiring four key companies across financing (Hometree Finance - formerly Bewarm), home cover (Your Repair) and energy services (Geowarmth, The Little Green Energy Company, IMS and GreenGen). 🏆 100k Homes Covered - We cover over one hundred thousand homes across the UK 🏆 280+ Employees - We have over 280 passionate employees transforming the industry across the Group, one home at a time Equal Opportunity Employer At IMS, we are committed to creating an inclusive and representative environment. We know that different experiences, perspectives and backgrounds make for a better workplace and a better planet. Together, we celebrate differences and promote a culture where you can bring your full self to work. We promise to give you the same opportunities as everyone else and we won't discriminate against you at any point in the hiring process or the working day. This includes how we source talent, our interview process, our conditions of employment, feedback and everything in between.

Sales Engineer, Wind, Oil & Gas, Metals, remote position based in UK Astrantia Talent is recruiting exclusively for a highly innovative and technologically oriented globally operating business, committed to provide their customers with high-performance sealing solutions. The company not only has an extensive research and development department, but also in-house testing facilities where new designs and customer-specific material mixtures are further developed. Headquarters are located in the US with additional locations in Germany and Austria. Responsibilities: • Responsibility for a defined customer base, acquiring new customers in the wind, metal and oil & gas sectors throughout UK, • Independently develop medium and long-term customer strategies, • Conduct active contract and price negotiations with customers, • Part of customers' commercial and technical projects, also as project manager if required, • Contact person for complaints etc., • Responsibility for active observation and the exchange of technical trends Requirements • Technical degree in mechanical engineering or plastics technology or a comparable qualification, • Initial experience in the sale of complex technical products or alternatively have experience as a design engineer or application consultant in the technical field, • Strong in implementation, customer-oriented and a sense of urgency, • Analyze and evaluate complex technical topics, • An appropriate degree of persuasiveness, motivation and assertiveness, • Written and spoken German and English language skills, • Willingness to travel, • Good and friendly interaction with colleagues, • Independent, responsible and reliable way of working For more Information contact: Jenny Böhnlein Email: Jennyboehnlein@astrantiatalent.com Phone: +44 7341 890463

Mercier Consultancy MD is thrilled to offer a position for a Dutch/Flemish Speaking Customer Support Representative, with the flexibility of working remotely from beautiful Greece. This exciting opportunity is perfect for individuals passionate about providing exceptional service while enjoying the Mediterranean lifestyle. • Provide top-notch customer support to Dutch/Flemish-speaking clients via various channels, including phone, email, and chat., • Address inquiries related to products, services, and company policies promptly and professionally., • Resolve customer complaints and issues efficiently to ensure high levels of satisfaction., • Document all customer interactions accurately in our CRM system to enable continuous improvement., • Work collaboratively with other departments to deliver comprehensive solutions to customer needs., • Stay updated on product knowledge and industry trends to enhance the quality of customer support provided., • Fluency in Dutch or Flemish (both written and spoken) is essential; proficiency in English is advantageous., • Experience in customer service or support roles is preferred., • Excellent communication skills with a friendly and professional demeanor., • Strong problem-solving capabilities and a proactive approach to handling customer inquiries., • Familiarity with customer service software and CRM systems is a plus., • Able to work independently while effectively contributing to a team-oriented environment., • A passion for helping others and a desire to create positive customer experiences., • Competitive Monthly Salary, • 2 Extra Salaries Per Year, • Fully Paid Relocation Package, • Fully Paid Training, • Health Insurance, • And Much More...

Mercier Consultancy MD is pleased to offer an exciting opportunity for a Danish Speaking Customer Support Representative, working remotely from Greece. This role is perfect for those who are passionate about providing excellent customer service and want the flexibility of working from one of the most beautiful locations in Europe. • Provide high-quality customer support to Danish-speaking clients via phone, email, and chat., • Address inquiries related to products, services, and policies promptly and professionally., • Resolve customer complaints and issues effectively to ensure a high level of customer satisfaction., • Document all customer interactions accurately in our CRM system to support ongoing improvements., • Collaborate with various departments to enhance customer service delivery and implement client solutions., • Stay updated on product knowledge and industry trends to provide informed and relevant assistance., • Fluency in Danish (both written and spoken) is essential; knowledge of English is beneficial., • Previous experience in customer service or support roles is preferred., • Strong communication skills with a focus on delivering exceptional customer experiences., • Excellent problem-solving abilities and a proactive approach to resolving issues., • Familiarity with customer service software and CRM systems is a plus., • Able to work independently in a remote environment while contributing to a collaborative team atmosphere., • A genuine interest in helping customers and enhancing their experience., • Competitive Monthly Salary, • 2 Extra Salaries Per Year, • Fully Paid Relocation Package, • Fully Paid Training, • Health Insurance, • And Much More...

Mercier Consultancy MD is excited to announce a position for a Dutch Speaking Customer Support Representative, offering flexibility with a remote work arrangement in Bulgaria, complete with paid relocation. This role is ideal for individuals passionate about providing exceptional customer service while exploring the beautiful culture and scenery of Bulgaria. • Deliver outstanding customer support to Dutch-speaking clients through multiple channels including phone, email, and chat., • Respond to inquiries about products, services, and company policies with accuracy and professionalism., • Effectively manage and resolve customer complaints and issues, ensuring a positive customer experience., • Maintain accurate records of customer interactions and feedback in our CRM system., • Collaborate with different teams to implement effective solutions and enhance service delivery., • Stay informed about company products and industry trends to provide knowledgeable assistance., • Fluency in Dutch (both written and spoken) is essential; proficiency in English is a plus., • Experience in customer service or support roles is preferred., • Strong communication skills with a focus on building positive relationships with customers., • Excellent problem-solving abilities and a proactive approach to customer inquiries., • Familiarity with customer service software and CRM systems is beneficial., • Ability to work independently in a remote setting while maintaining team collaboration., • A willingness to relocate to Bulgaria and adapt to a new cultural environment., • Competitive Monthly Salary, • Fully Paid Relocation Package, • Fully Paid Training, • Health Insurance, • Performance bonus, • And Much More...

Mercier Consultancy MD is thrilled to invite applications for the position of Dutch Speaking Customer Support Representative, offering a fantastic relocation package to Sofia, Bulgaria. This role is perfect for customer service enthusiasts looking to immerse themselves in a vibrant culture while providing top-notch support to our Dutch-speaking clients. • Offer exceptional customer support to Dutch-speaking clients across various communication channels including phone, email, and chat., • Respond to inquiries regarding products, services, and company policies with accuracy and professionalism., • Proactively resolve customer complaints and issues, ensuring a high level of customer satisfaction., • Document all customer interactions thoroughly in our CRM system to aid continuous improvement., • Coordinate with different departments to enhance customer experience and address specific needs., • Stay updated on product knowledge and industry trends to provide informed assistance., • Fluency in Dutch (both spoken and written) is essential; knowledge of English is a plus., • Experience in customer service or support roles is highly preferred., • Excellent communication skills with a friendly and professional demeanor., • Strong problem-solving abilities and a proactive approach to customer inquiries., • Familiarity with customer service software and CRM systems is beneficial., • Able to work independently and collaboratively within a team-oriented environment., • A willingness to relocate to Sofia, Bulgaria, and embrace its rich culture and lifestyle., • Competitive Monthly Salary, • Relocation Package, • Fully Paid Training, • Health Insurance, • And Much More...

Working model: Remote Hours: Full time, 37 hours per week (8:30am- 5:00pm) Contract type: Temporary (initial 3 months) DBS requirement: Basic We’re recruiting on behalf of a well-structured public sector organisation currently undergoing systems improvement and service transformation. They’re looking for a Business Systems Officer to join the team on an interim basis, supporting both digital projects and operational service delivery. This role will suit someone with strong Excel and administration skills who’s comfortable working with housing or business systems, data reporting, and service support. Key responsibilities: • Provide day-to-day technical and administrative support to the service team, • Assist with upgrades, replacements and ongoing maintenance of internal systems (e.g. NEC Housing or similar platforms), • Reconcile rent and housing benefit payments, including year-end processing, • Prepare and analyse service data for reports, KPIs and performance reviews, • Support the production of letters, notices, and formal documentation, • Respond to FOI requests and basic-level complaints, ensuring accurate records, • Contribute to resident engagement activities and training coordination, • Maintain up-to-date manual and electronic records and filing systems, • Share knowledge across the team and deputise for senior colleagues when required Experience and skills required: • Strong Microsoft Office skills, especially Excel, Word and Outlook, • Experience in administration or business systems support, • Comfortable working with data, reconciling payments, and producing reports, • Proactive and organised, with strong attention to detail, • Ideally experience in a housing, local authority, or public sector setting, • Familiarity with NEC Housing or similar housing management systems, • Awareness of records management and reporting standards If you're available at short notice and have the skills to step into a varied support role that blends technical admin with digital project input, we’d love to hear from you. Apply now or get in touch to discuss the role in more detail.

Social Housing Complaints Officer.

The role is remote for people based in the UK What is the job? We are looking for a hands-on, delivery-focused Business Change Specialist to help turn improvement ideas into real, operational change. This role is about making things happen - quickly - in a fast-growing, highly regulated health-tech environment. You will work across the business to implement projects big and small, with a strong focus on improving the end-to-end patient journey. From mapping processes and fixing friction points to embedding new ways of working, you’ll be on the ground driving change, not just designing it. You’ll partner closely with teams throughout the business and a Project Manager on larger initiatives, while owning and delivering your own portfolio of improvements. You will need to be comfortable with pace, ambiguity, and getting stuck in wherever the biggest impact sits. This is an ideal role for someone with strong Lean and customer-journey experience who is pragmatic, scrappy, and biased to action - someone who thrives in a start-up environment and takes real satisfaction from shipping improvements that stick and make life better for patients and teams alike. What will you be doing? Deliver improvement initiatives end-to-end, from problem definition through to implementation and measurable outcomes. Work across the business to lead and support hands-on implementation of changes, ensuring solutions are practical, adopted by teams, and embedded into day-to-day operations. Map, analyse, and improve end-to-end patient journeys, identifying sludge and friction, process defects, and root causes. Apply Lean Six Sigma tools to diagnose issues, design countermeasures, and drive rapid, iterative improvement. Own discrete projects and workstreams, while supporting the wider business on larger programmes as required. Translate insights into clear process documentation (process maps, SOPs, work instructions, controls). Facilitate workshops to align stakeholders on current state, future state, and implementation actions. Coordinate delivery across cross-functional teams, keeping momentum in a fast-paced, changing environment. Track and report on outcomes to ensure changes improve patient experience, efficiency, and quality. Identify risks, blockers, and dependencies early and escalate pragmatically, whilst remaining solution-oriented. Drive standardisation and right-first-time ways of working across operational teams. Use data, customer feedback, and complaints insights to prioritise and shape improvements. Support change adoption through training, communication, and ongoing feedback loops. Act as a versatile problem-solver, able to get stuck into any type of business improvement as priorities shift. Operate with an agile, “get things done” start-up mindset, adapting quickly and prioritising delivery over perfection. Define success measures of initiatives at the outset and use these to validate success/control once delivered. Ensure all changes are compliant with relevant clinical/pharmaceutical regulation and other internal governance requirements. What do you need? Proven experience implementing operational or customer journey improvements in a fast-paced highly-regulated environments. Demonstrable ability to move quickly from analysis to action and deliver tangible change. Solid stakeholder management and facilitation skills across cross-functional teams. Experience supporting project delivery or working within structured and semi-structured project environments. Willingness to travel to Winnersh to meet stakeholders from time to time What we offer: Competitive salary 25 days holiday (rising to 27 after one year and 30 after two years) + bank holidays 5% matched pension Cycle-to-work scheme Enhanced Maternity & Paternity Leave Opportunities for development and growth A dynamic and supportive work environment About Montu Montu UK is a leading digital health company specialising in cannabis-based medicines (CBPM). We are committed to transforming lives by improving access to safe, effective treatments and offering an exceptional standard of care. Our dynamic and supportive work environment is the perfect place for you to grow professionally while making a meaningful impact on patients’ lives.

Specialist Resolution Caseworker (Complaints) Location: Remote Salary: £42,000 per annum Vacancy Type: Permanent, Full time Closing Date: 26th June 2026 It matters. So they’re bringing it closer to home. Their customers have told them they want them to better understand their needs at a local level, and to be more visible in the communities they serve. They’ve listened. That’s why they’re creating new roles, strengthening our local presence, and looking for people who want to be part of what comes next. They’re also adapting how they handle complaints and looking for people who want to be part of delivering a better experience from the very first conversation. They need a Specialist Resolution Caseworker to take ownership of complex, high-risk complaints and drive them through to fair and effective resolution. This is a pivotal role within their Customer Resolution team. You’ll manage complex cases, including Housing Ombudsman investigations, acting as a single point of contact for customers and working across the organisation to put things right. You won’t just resolve issues. You’ll help restore trust, influence service improvements, and ensure they learn from complaints. What you’ll be doing You’ll take the lead on some of their most sensitive and complex c...

An opportunity has arisen for a Streetworks Inspector to join a client in Oxfordshire. Your main duties include inspecting the work carried out by utility & highways contractors, reporting any issues on the highway and ensuring all works are compliant with the legislation. Further duties include section 81 inspections, customer complaints resolutions, core sampling and defect inspection. This is a full-time contract position. The rate on offer is £32 - £34 per hour + expenses - negotiable for the right candidate and dependant on experience. Flexible working opportunities are available. Working within the Highways team your main duties include: ·Carrying out NRSWA and streetworks inspections across the area ·Reporting and recording any issues back to the office and issuing FPNs ·Ensuring all works are compliant with the legislation ·Monitoring the works & ensuring they are carried out to a high standard Previous experience in Highways and Streetworks is essential for this role. Carrington West are also looking for Coordinators and Officers with similar backgrounds across the South of UK - please get in touch to find out more. For a full description and further information on the role, please call Ilya Donets at Carrington West on (phone number removed) or email (url removed). FOOTNOTE: If you feel that you are right for this role technically, but ...

Job Type: Full time In a Nutshell We have a great opportunity for a Sales Consultant to join our team within Vistry Manchester & Cheshire East, covering sites across Manchester, with your reporting office being based in Warrington. As our Sales Consultant, you will be the lead sales consultant on the development. You should carry out all aspects of the day to day running of the marketing suite in accordance with the customer journey, taking ownership for the sales process with customers, maintaining necessary records and documentation during all stages of the sales progress. In addition to a competitive basic salary, this role offers excellent earning potential through an uncapped commission structure, with on-target earnings of up to 66,000 per annum, giving you the opportunity to be rewarded for your performance and success. We value in-person collaboration and team culture, but were also committed to supporting flexible working where possible. We encourage you to raise any specific requirements during the interview process so we can explore how this could be accommodated. This role will involve an element of weekend working. • Competitive basic salary and annual bonus, • Mileage Allowance, • Up to 33 days annual leave plus bank holidays, • Private Healthcare, • Enhanced maternity, paternity and adoption leave, • Competitive contributory pension scheme, • Life assurance 4 x your annual salary, • Share incentive schemes, • Employee rewards portal with many more benefits, • Behave in line with our company values Integrity, Caring and Quality., • Experience working in a customer facing role delivering under pressure., • Experience in generating leads and sales through telephone-based business development., • Proven track record of achieving sales targets., • Proven track record of exceptional sales., • Excellent IT skills with demonstrable knowledge of Microsoft Office tools., • Comfortable using multi-channel forms of communication., • Ability to handle complaints and difficult situations., • Strong negotiation and sales skills., • Proven track record of successfully completing the sales process with customers in the housebuilding industry, • An interest in property and the housing market., • Good planning and organisational skills., • Excellent communication skills., • The ability to work under pressure and meet sales targets., • Willing to travel to all sales sites, including regional offices., • Willing to work weekends., • Willing to travel to all marketing suites, including regional office, within the division as required., • Full driving licence and access to a suitable vehicle., • Ensure smooth running of the marketing suite., • Assist the Sales Manager as required, • Proactively seek out prospective sales and follow up all enquiries with telephone communication and marketing literature to optimise the business opportunity for sales on your designated development., • Create and deliver informative and clear sales pitches and tours of the show home and development., • Negotiate with customers to ensure the best sales outcome for the business, • Utilise all technology available to ensure innovation in generating sales in differing environmental and economic conditions, • Effective management of appointments with pre-booked customers ensuring that these are arranged at suitable times and are undertaken effectively., • Have a detailed knowledge of all Countryside Homes and the build progress on your development to ensure each customer is given every opportunity to purchase a new home, • Have detailed knowledge of all plots available and upcoming within the development., • Proactively manage and follow the sales process and customer journey as per the Vistry process and procedures., • Implement the Companys continuous drive to deliver excellent customer service by advocating the customer journey and consistently exceeding customer expectations., • Proactively working as a member of the sales team and demonstrating effective team working skills., • Evaluate each sale as to how it can be achieved more effectively, efficiently, and profitably for the Company., • Ensure every customer contact is recorded on the relevant CRM system and in line with GDPR., • Deal with all customers in a polite, friendly, and efficient manner., • Ensure that customers are kept fully and regularly informed of the progress of their purchase., • Respond to all cancellations making every effort to save and if necessary, renegotiate the reservation., • Have detailed knowledge of all relevant purchase assistance schemes and alternative developments, • Ensure competitor analysis is undertaken as determined by Sales Manager, • Carry out daily tasks required for your development., • Take responsibility for all company property and equipment across each site within the specified sales hub. Were Vistry Group, the UKs leading provider of affordable mixed-tenure homes. Our core values of integrity, caring, and quality shape all we do; our partnership-led approach helps us build sustainable communities where theyre needed most. Youre probably familiar with our unmatched portfolio of brands: Linden Homes, Bovis Homes, and Countryside Homes. We also have Vistry Works, our timber frame manufacturing operation, and Vistry Services, our support functions. Together, we build more than homes, so theres nowhere better to build your career. Were proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. Join us in making Vistry. #LI-KM1

Security Fence Installer £15 - £18/hour + company vehicle + overtime Working on utilities sites across the M8 corridor We are seeking a skilled and dedicated Security Fence Installer to join our team. The ideal candidate will possess a strong work ethic and a passion for delivering high-quality installations. This role involves working on security fencing projects, ensuring that all installations meet the required standards of quality and safety. Role & Responsibilities: • Installation of Steelwork and Fence structures, • Informing Lead Fence Installer of deviations from arrangements or additional purchasing requirements., • Reporting defects, snags and complaints to Lead Fence Installer, • Reporting health & safety defects / incidents / accidents and near miss situations to the Lead Fence Installer, • Ensuring that all Risk Assessments and Method Statements are adhered, • For promoting good practice of material sustainability (Reuse and/or Recycle) initiatives to reduce waste and save costs. Essential Competencies: • Construction Skills Certification Scheme (CSCS) Card, • Proven record of fencing systems installation., • Proven ability to carry out installations., • Ability to work to strict deadlines., • Able to make decisions and take responsibility., • Must have good observational skills especially for Health, Safety and Quality issues., • Must be focused on all safety, environmental and quality issues on the construction site., • Must be able to communicate with all levels of personnel., • Must be professional in approach and manner at all times If you are passionate about delivering exceptional workmanship in fencing installations and possess the required skills, we encourage you to apply for this exciting opportunity. JBRP1_UKTJ

Our client is a leading engineering and manufacturing company based in Oxfordshire, specialising in the production of equipment for the Oil & Gas, Aerospace, and Medical sectors. They are currently seeking a Quality Engineer to provide a professional quality engineering service across the business, with a primary focus on manufacturing quality control and compliance requirements. Principal Responsibilities: Liaising with Customers and Suppliers on quality related issues Manufacturing liaison and reporting shortfalls to Manufacturing supervision. Training Operators in all aspects of inspection techniques and equipment. Including the preparation of inspection equipment work instruction. Assisting in effective management of the entire measurement and test equipment calibration system. Setting of adjustable M&TE for use by Manufacturing Operators. Recommending and pursuing (when sanctioned) improvements to both Inspection and Quality techniques and equipment. Translation of Customer quality requirements into detailed Manufacturing Instructions. Compiling routine final inspection trend analysis and reports. Compilation of Inspection report blanks. Managing Non-Conformances and Customer Complaints through 8Ds/5Whys compilation and submission of various Customer documentation packs System and process audits up to completion as scheduled. Supplier audits including reporting and recommendations. Customer & Supplier liaison on specific quality issues. Creation of Quality Control Plans/LTQRS on specific customer projects. Key Performance Indicators In addition to the annually defined Departmental KPIs No parts waiting final inspection for longer than 24 hours. Completion of audits as scheduled Reporting to Operations Director Desirable Qualifications, Experience & Training. Essential: A minimum of FIVE years recent experience as a Quality Engineer or equivalent related function. PC literate with competence in Microsoft Office. Ability to train employees in quality related subjects. Sound knowledge of inspection techniques, including: the ability to interpret complex mechanical engineering drawings and determine appropriate measuring techniques. the ability to produce credible inspection and associated reports. Good Project Management and liaising regularly with both customers and suppliers Mechanical Engineering Apprenticeship Preferred: Good knowledge of programming CMMs, supported by a certificate of competence in CMM programming issued by the CMM manufacturer or agent. PC-DMIS programming ability. PC-DMIS Level 2. CMM: Hexagon S Chrome with tactile & laser heads ISO 9000 Auditor qualification TPBN1_UKTJ

SpaMedica is looking for a Field Executive/Service Promotions Executive to join the team in the Oxford area. If you are interested in travelling and cold calling practices promoting our NHS ophthalmology service, we want to hear from you! This role will cover Oxfordshire, Buckinghamshire, Berkshire Frimleyand the surrounding areas. The successful candidate must live in one of these areas. Benefits of our Field Executive / Service Promotions Executive: £37,504 per annum salary and is increased following a successful 6 month probation. Annual pay reviews and increases. 30 days holiday including bank holidays. 37.5 hours a week. Mobile Phone, tablet and laptop. Company car. Quarterly Bonus which is based on referrals, contact rates and post accreditation attendees and ratings. Discounts & E-Vouchers .(Ikea/Curry’s/B&M/Argos/Lastminute.com/Costa/Tesco/Primark etc.). Length of Service Rewards. Recommend a Friend Scheme (£350 reward for both you and your friend) Time in Lieu scheme (if you go over your contracted hours, we will give you your time back (we want our staff to feel appreciated and valued). Free Annual Flu Vaccination. Paid DBS. Continuous Training and Development Programme. Employee Assistance Programme (EAP). Company Events – Christmas & Summer works events. What you can expect? You will be promoting our services, hospital locations, patient benefits, how patients can be referred to us and new developments within the business. You will also promote and assist in co-ordinating our optometrist events, co-management schemes and you will be the first point of contact for both existing and prospective referrers. This role will suit an individual who is proactive, enjoys meeting new people, is able to win attention and who is confident amongst senior and professional members of the ophthalmic community and beyond. Relying on self-motivation, you will manage your own diary, meetings and route planning. You will also be responsible for updating the administration system with meetings you have attended, outcomes of visits and details of new contacts and referrers. Being flexible and able to drive is essential and you may be required to visit new areas to promote our service as the business continues to grow. What you will be doing? Establish, develop and maintain external relationships with new and current referrers. Route planning and travelling around your area. Promote all aspects of the SpaMedica service. Updating our internal administration system. Act as a 1st point of contact for new and existing referrers and handle queries and complaints as appropriate. Promote and attend events, open evenings and presentations. May also include attending conferences and exhibitions and assisting in co-ordinating events where required. Analyse territories and identify market share potential. Adhere to pre-agreed monthly KPIs. What are we looking for in our Field Executive / Service Promotions Executive? Self-motivated Enthusiastic about learning new, specialist knowledge Team-working skills Excellent time keeping * Takes responsibility for developing own knowledge and skills We may close this vacancy early if we receive a sufficient number of applications or successfully appoint a candidate. Join SpaMedica: Where our values guide everything we do, and you can make a life-changing difference every day. Apply today and be part of a team that puts patients at the heart of everything we do. Important Information: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. Therefore, a submission for Disclosure to the Disclosure and Barring Service (formerly known as CRB) will be necessary to check for any previous criminal convictions. Equality and Diversity: SpaMedica is committed to promoting equality of opportunity, celebrating and valuing diversity, and eliminating any form of unlawful discrimination across our workforce. We ensure our people are truly representative of the communities we serve. All individuals, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation, are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at careers@spamedica.co.uk. Our Commitment: Our organisation is committed to safe and fair recruitment, safeguarding, and protecting those we care for and serve. We ensure all our staff are vetted, selected, trained, and supervised fairly and to a high standard so that they can provide safe, effective, and compassionate care. Disability Confidence We are a Disability Confident employer and are committed to inclusive recruitment practices. We welcome applications from individuals with disabilities and will provide reasonable adjustments throughout the recruitment process. For more about us, visit SpaMedica. #J-18808-Ljbffr

Supervisor Reporting to: Repairs Delivery Manager Direct reports: 15 Job Purpose To lead the Roofing Team and Damp & Mould Trade Operatives in delivering safe, high-quality repairs and maintenance services. The role has a strong focus on damp and mould remediation and all working at height activities. It is responsible for day-to-day leadership, planning and resource management, and for ensuring full compliance with health and safety legislation, regulations and organisational policies across both teams. Role Specific Duties Provide visible and effective leadership to Roofing and Damp & Mould operatives, setting clear expectations, holding regular 1:1s and team meetings, and managing performance. Plan, schedule and coordinate work across both teams, allocating operatives, equipment and materials to achieve safety, quality, time and customer satisfaction targets. Act as the day-to-day health and safety lead for roofing and damp/mould activities, promoting a strong safety culture and maintaining zero tolerance for unsafe practices. Ensure full compliance with the Work at Height Regulations and all other relevant health, safety and building regulations, policies and procedures. Oversee, review and sign off risk assessments and method statements for roofing, damp and mould, and height-related works, ensuring they are clearly communicated and understood. Carry out regular site inspections and safety audits, addressing non-compliance promptly and implementing corrective actions. Oversee the safe erection, use and dismantling of scaffolding, towers and other access equipment, ensuring operatives hold valid PASMA, IPAF or equivalent training and use appropriate PPE. Manage damp and mould surveys and remediation works, ensuring appropriate methods and materials are used and that residents are kept informed throughout the process. Coordinate works where roofing and damp/mould activities overlap, minimising disruption and ensuring safe, efficient delivery. Use PDA/job management systems and Microsoft tools to update jobs, monitor progress and provide accurate information for reporting and performance monitoring. Act as an escalation point for complex resident issues or complaints relating to roofing or damp/mould works, resolving matters professionally and promptly. Liaise with internal teams and external contractors (such as scaffolding providers and specialist contractors) to ensure work is delivered safely, efficiently and in compliance with requirements. What You Will Need to Have Proven supervisory experience in repairs, maintenance, roofing, construction or a similar operational environment. Experience of leading teams, managing performance and handling difficult or sensitive conversations. Strong practical knowledge of working at height safety requirements and site management. A clear commitment to health and safety, including experience of risk assessments, method statements, site inspections and incident follow-up. Excellent planning and organisational skills, with the ability to manage multiple workstreams and competing priorities. Strong communication and interpersonal skills, with the ability to build effective relationships with residents, colleagues and contractors. Good IT skills, including Microsoft Office, Teams and PDA/job management systems. Full UK driving licence. Desirable PASMA and/or IPAF certification. Working at Height and Asbestos Awareness training. First Aid at Work qualification. IOSH Managing Safely, NEBOSH or a similar health and safety qualification. Formal supervisory or management training or qualification. Successful candidates will be subject to a basic DBS check. No role profile can cover every issue which may arise within the post. The postholder will be expected to carry out other duties from time to time that are broadly consistent with those described above. If you are interested in this position please apply or if you would like to have a confidential chat please call Josh Fenn at Fortus Recruitment Group. Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment Group is an equal opportunities employer INDJF TPBN1_UKTJ

All-Age Complex and Continuing Care are a team of clinical, business, commissioning specialists who provide continuing healthcare (CHC) children and young peoples continuing care (CYPCC) and complex care commissioning to individuals across the Thames Valley footprint. Our operating model has three main areas of activity, Neighbourhood teams work alongside health and social care partners within the community assessing, reviewing and case managing care for adults and children within Oxford, Buckinghamshire or Berkshire, working directly with individuals and families. Central services teams act as the front door and end to end service delivery, managing referrals into the service, business, administration and invoicing functions. Working closely with individuals and their families. Commissioning Contracting and Brokerage team work closely with care providers and social care to commission individualised care for individuals. Main duties of the job As a AACC Practitioner, the role includes delivery of a variety of functions across the AACC service, as part of a neighborhood team or within the central service delivery team including: - Clinical Duty including NHS Continuing Healthcare Fast Track Pathway Assessments Reviews Care Planning/Clinical Commissioning Case management Appeals Retrospective Reviews (Previously Unassessed Periods of Care) The Practitioner will work across other areas of AACC, including audit, appeals, retrospective assessments, complaints, assessment verification, and many more. You will be supported to develop the necessary skills and experience to work across the whole pathway, safely, confidently, and effectively. The role will require travel on occasions, to carry out assessments and reviews across. Access to transport is therefore necessary, be it personal or public. About us Please note it is proposed that this post will be in scope to transfer to Frimley Health NHS Foundation Trust (FHFT) on the 1 September 2026. If you are appointed prior to 1 September 2026, you will join Thames Valley ICB initially, but it is proposed that your employment will then transfer to FHFT in accordance with TUPE/ CoSOP regulations. If your start date is on or after the 1 September 2026 it is planned that you will be employed directly by FHFT from commencement. Job responsibilities Work as part of the AACC Team, ensuring a high-quality end-to-end service is delivered, supporting and mentoring staff to achieve continuous improvement. Managing enquiries or referrals received from patients, members of the public and other professionals Facilitating, contributing, and undertaking CHC assessments and reviews in line with standard operating procedures. Monitor quality assurance of care delivery, ensuring that all care is personalised and assist with resolution of complaints, appeals and disputes. Provide highly specialist expert clinical advice, information and support on Continuing Healthcare to Professionals, Patients and their families Supporting individuals eligible CHC and contributing to performance improvement, taking a lead for identified areas where agreed. To participate in audit process as required. To provide support in developing inter-agency and local partnership working to ensure high standards of patient care. Maintaining up-to date knowledge of legislation Providing relevant and timely specialist advice and guidance on functional and information matters relating to the service. Fostering transparency and a person-centred approach with patients, families and representative Ensure the principles and duties of safeguarding are holistically, consistently applied. Attend safeguarding meetings with the Local Authority as required. To have an awareness and understanding of the Mental Capacity Act and Deprivation of liberty safeguards. Contribute to maintenance and monitoring of service standards around quality Comply with NHS and Professional Codes of Conduct and Standard Business Conduct and/or NHS Trust Standards of Business Conduct policies. To comply with ICB policies and procedures. The post holder will be responsible for ensuring their mandatory training and registration is up to date. Analytical Undertake complex and detailed information analysis of specific projects/reports requiring high levels of concentration. Update, maintain, organise, gather and analyse information to predict/meet future organisational and team needs by identifying best professional practice. Monitor and tracking risks and issues tracking mechanism and its proactive resolution and escalation processes. Contribute to the information management of performance, taking a lead for specific projects. Provide coordination of and participate in relevant meetings, reporting attendance and providing information advice and support as requested. Ensure that data collected is analysed, reported by the team as appropriate and monitor the processing of data and information. Communication Provide relevant and timely specialist advice and guidance on functional and information matters. Work with members of the team and key stakeholders to investigate the causes of any variance from plan/delivery targets and contribute to the implementation of solutions. Financial and Physical Resources Deliver against organisational objectives, achieving quality outcomes, prioritising own workload and working to tight deadlines. Support and inform teams on the targeting of resources, monitoring, implementing, evaluating and delivery of plans by providing sophisticated, high-quality information and analysis. Continually strive for delivering project/function outcomes, value for money and greater efficiency. Contribute to the financial delivery of the service ensuring it is cost effective and delivered on time. Contribute to commissioning of goods and services. Management Provide specialist training, advice and support on own role/responsibilities where necessary. Supervises team as required. Participate in the recruitment, induction and training of colleagues. Information Management Operate within and provide enhancements to current management information, reporting to enhance decision making processes. Update, maintain, organise, gather and analyse information to predict/meet future organisational and team needs by identifying best professional practice. Carry out timely and accurate information analysis and reporting on agreed areas of portfolio. Lead on development, implementation, monitoring and evaluation of new information systems /databases as required. Be responsible for the development and maintenance of databases required for regular reports. Research and Development Actively support and contribute to the development of key performance indicators for the successful assessment of performance. Test and review new concepts, models, methods, practices, products and equipment. Contribute to ensuring there are processes in place for spreading and sharing learning and outcomes. Planning and Organisation Contribute to the strategic planning making adjustments as necessary. Support implementation of strategic modernisation/service improvement, public health, workforce or commissioning strategies and any associated action plans, in accordance with the agreed priorities of the team. Contribute to the development of performance and governance strategies and the development and implementation of improvement programmes. Contribute to the formulation of plans of up to three-year and strategic direction within the team on issues, taking a lead for specific workstreams. Deliver against objectives, achieving quality outcomes, prioritising own workload and working to tight deadlines. Policy and Service Development Propose changes to own project/function, informing policy and making recommendations for other projects delivery. Contribute to the review and development of existing information management systems and contribute to the development of an integrated approach to project management. The job description is an outline of the tasks, responsibilities and outcomes required of the role. The postholder will carry out any other duties as may reasonably be required by their line manager. The job description will be reviewed on a regular basis in accordance with the changing needs of the department and the organisation. Person Specification Qualifications Educated to degree level in relevant subject or equivalent level of experience of working at a similar level in specialist area with up-to-date registration with the relevant regulatory body e.g. Nursing & Midwifery Council (NMC). Knowledge & Experience Further training or significant experience in project management and planning, financial management or supporting change management processes. Previous experience of working in a health or care environment (including acute, community, mental health, local authority etc. and evidence of continuing professional development Experience and understanding of health and social care environment and roles and responsibilities within it. Comprehensive knowledge and understanding of current national and local policy/Framework Guidance relating to NHS Continuing Healthcare and NHS Funded Nursing Care Knowledge of the Mental Capacity Act and Best Interests decision making. Knowledge and experience of working with Safeguarding issues and Policy guidance A good understanding of the health and social care environment and roles and responsibilities within it Skills, Capabilities & Attributes Clear communicator with excellent writing, report writing and presentation skills; capable of constructing and delivering clear ideas and concepts concisely and accurately for diverse audiences Skills for communication on complex matters and difficult situations, requiring persuasion and influence Skills for nurturing key relationships and maintaining networks. Evidence of success in efficient and effective project and programme management. Ability to analyse and interpret information, pre-empt and evaluate issues, and recommend and appropriate course of action to address the issues. Attention to detail combined with the ability to extract key messages from complex analysis. Independent thinker, with demonstrated good judgement, problem-solving and analytical skills. Takes decisions on difficult and contentious issues where there may be a number of courses of action. Ability to engender trust and confidence and demonstrate integrity in the provision of advice and support. Skills for managing projects ensuring they meet financial targets. Skills for manipulating information. Ability to work on own initiative and organise own workload without supervision, working to tight and often changing timescales. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. £39,959 to £48,117 a yearper annum pro rata J-18808-Ljbffr

Title: Communities Manager Contract Type: FTC until February 2027, Full Time 35 hours per week Salary: £45,743 per annum to £50,838 per annum (Regional salary), dependant on experience Grade: 9 Reporting Office: Delamere and Winsford, Cheshire Persona: Site based Closing Date: Thursday 25 th June, 2026 Interview Dates: Wednesday 8 th July, 2026 (In-Person Interview) Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more ... Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. L&Q reserve the right not to progress applications from candidates with 3 or more unsuccessful applications/interview processes with L&Q in the previous 24 months. Join our Communities Team in the North West at L&Q: • Come and lead our resident liaison activities on two major remediation projects in Delamere and Winsford in Cheshire., • The role will lead the successful delivery of resident liaison activities on these sites where major works are happening in and around residents' homes. The role will provide visible best practice management for the team across both projects., • The role is a maternity leave cover that reports into the Senior Communities Manager in our Property and Investment division. If this sounds like you, we would love for you to apply! Your impact in the role: • Leading a team of two Communities Coordinators to deliver resident engagement on two remedial works schemes in Cheshire, • Actively problem solve, provide on the ground solutions and be comfortable dealing with challenging situations on site., • Maintain effective working relationships with internal construction and project teams, as well as external stakeholders, making the best use of L&Q resources and support the wider group strategy., • Effectively manage resident complaints and stakeholder queries., • Collaborate with counterparts based in East and West London and be able to deputise for the Senior Communities Manager when required. What you'll bring: • You will be an experienced people manager with demonstrable experience of effectively managing site-based and remote staff on challenging projects to contribute positively to high performance., • A passion for delivering high quality communications, resident engagement and project planning., • Experience of public speaking and leading resident meetings., • Knowledge of leading effective communications associated with regeneration, remediation or development-based projects., • Strong attention to detail, with the ability to source and present innovative solutions., • Strong track record of using project programme software, including developing complex programmes., • Demonstrable stakeholder management skills, with the ability to influence and collaborate with a wider range of stakeholders. We look forward to reviewing your application, and hearing about the genuine experiences and skills you could bring to our organisation. L&Q reserve the right to not accept statements that exceed 500 words. About L&Q: We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life. 250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England. At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework , which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q. L&Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click here to read more. If you require any reasonable adjustments at any stage during this process, including application stage, please email At L&Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations. Click here to find out more about L&Q and why you should join us! #TJ JBRP1_UKTJ

Deputy Team Leader / Senior Recovery Practitioner The closing date is 19 June 2026 We have multiple vacancies for permanent posts for Deputy Team Leader / Senior Recovery Practitioner in the West Wing Operating Theatre Department. The WW theatre complex is a 14 theatre unit and 5 satellite areas where elective and emergency surgery takes place. Specialities include Neurosurgery, Maxillofacial, ENT, Ophthalmology, Plastics, General Paediatrics, Paediatric Orthopaedics and Craniofacial surgery. You are expected to provide care to adults, children and neonates. Shortlisted candidates will be invited to attend a Technical interview. Candidates are encouraged to attend an informal visit. Main duties of the job We are looking for an experienced, enthusiastic, and self‑motivated staff member to join the senior WW Recovery team. Applicants will be expected to have at least 3 years of extensive experience in Recovery or Critical Care and have completed an equivalent practice supervisor/assessor course. Applicants must have excellent communication, negotiation and leadership skills to thrive in a busy team environment. You will be encouraged and supported to further develop using the learning opportunities available. There is a structured orientation programme and appraisal system in place to support your development whilst being supported by your team leader and education team. About us Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. Job responsibilities Act as the patient’s advocate during the perioperative period of care. Be responsible for anticipating and providing skilled clinical and technical assistance as a member of the operating theatre team. Participate in the assessment of patient care needs and implement and maintain agreed standards of care. Follow Codes of Professional Practice, providing high quality and safe care to patients undergoing procedures within the perioperative environment. Work effectively within a team. Person Specification Education / Training / Qualifications Registered Nurse (Part 1, 8, 12, or 15 of register depending on area of practice), ODP HCPC registration or national certification in area of practice. Evidence of ongoing professional development through maintenance of NMC/HCPC revalidation. Minimum of 3 years experience in Recovery or Critical Care. Evidence of achievement of a NMC or HCPC approved mentorship qualification. UK recognised degree in nursing relevant to post or equivalent qualification for ODPs. Post‑graduate qualification related to an area of practice. Leadership and Management Able to prioritise own workload and that of others as appropriate. Demonstrates ability to maintain and contribute to the development of standards of practice, conduct or decision‑making in conjunction with team leaders/unit coordinator. Acts as a role model and leads by example to ensure the Trust’s values and behaviours are reinforced throughout their area of practice. Able to supervise non‑registered and less experienced staff to ensure effective care delivery. Able to effectively and appropriately raise concerns to reduce risk and promote patient safety. Previous experience of managing clinical incidents and complaints. Previous experience in the relevant specialty. Previous substantive management experience of specific clinical area. Qualities and Attributes Self‑aware and able to accept constructive criticism. Values and Behaviours Can put patients at the heart of what you do and recognise differing needs by encouraging a spirit of support, integrity, respect and teamwork. Shows pride in the quality of care they provide for patients and learns from successes and setbacks. Delivers a high standard of care for patients and strives to improve through change and innovation. Proactively supports colleagues in the delivery of care in line with Trust values and behaviours. Clinical Practice Articulate and knowledgeable of skills needed to deliver a high standard of care in the area of practice. Work under own initiative within boundaries of role. Demonstrate awareness of importance of working as part of a team. Document observations, results, decisions and actions effectively in patient notes and communicate these effectively to appropriate multidisciplinary team members. Communicate effectively with patients/relatives and carers and all members of the multidisciplinary team. Proactively contribute to the education of learners and non‑registered and less experienced staff. Manage, direct and evaluate nursing care for a defined caseload of patients. Competent to administer intravenous medicines. Lead link practitioner for specific area of practice. Quality and Development Understanding of professional and current issues related to area of practice. Keep up to date with professional issues that influence perioperative practice, management education and research. Identify own learning needs and ensure own professional development is maintained by keeping up to date with practice developments. Lead the development, implementation, monitoring and evaluation of policies/protocols/guidelines relevant to area of practice. Question and challenge nursing practice constructively to continually evaluate and improve standards of patient care. Work effectively within a team demonstrating leadership at all times. Recognise for innovation within their sphere of practice. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Address John Radcliffe Hospital, West Wing Theatres Salary £39,959 to £48,117 a year, pro rata Contract Permanent Working pattern Full‑time Reference number 321‑NOTSS‑7863116‑B6 Job location John Radcliffe Hospital, West Wing Theatres J-18808-Ljbffr

We are searching on behalf of our client for Kithen Team Leader Bicester Oxfordshire Monday - Friday 8am to 4.30 pm Purpose of the Position: This is a hands-on junior management role focused on supporting the senior management team in the smooth running of daily production operations. The role involves leading a designated area of responsibility, ensuring operational efficiency is maximised, key performance indicators (KPIs) are achieved, and high standards of technical performance, quality, and health & safety are maintained and continuously improved through effective management of people, processes, and systems. Key Activities & Responsibilities: • Deliver production plans efficiently across the assigned area, maximising yield while minimising downtime and waste., • Monitor and manage staffing levels in line with daily throughput, ensuring KPI targets are consistently met. Adhere to production recipes, systems, and procedures to maintain product quality, food safety, and legal compliance., • Collaborate with the Production Manager to investigate yield variances and implement effective solutions while maintaining quality and cost targets., • Ensure all equipment checks are completed and that equipment is used safely and maintained correctly., • Lead daily, weekly, and monthly stock takes, ensuring accurate stock control and proper rotation in your area of responsibility., • Maintain high standards of cleanliness and hygiene, following a clean as you go policy at all times., • Support and close out non-conformances identified during GMP, fabrication, hygiene, and internal audits in a timely manner., • Ensure all production and technical documentation is completed accurately; investigate and resolve any non-conformances., • Assist in investigating customer complaints and support resolution both internally and externally., • Manage team performance, including conducting reviews and handling disciplinary processes where required., • Conduct regular team meetings and briefings to ensure clear communication and alignment., • Support management in identifying, developing, and implementing departmental projects and initiatives., • Participate in production trials, including data collection and analysis., • Train new and existing staff on products and procedures, monitoring ongoing compliance., • Support the smooth running of audits and site visits., • Keep line managers informed of any opportunities or risks that may impact the business through both formal and informal communication., • Provide ongoing departmental intelligence, data, and insights to support informed decision-making across the business., • Ensure full compliance with all relevant legislation and standards (including Health & Safety, Food Hygiene, BRC, SALSA), reporting any breaches promptly., • Maintain and contribute to a strong working knowledge of company policies, procedures, and regulatory requirements.Apply Now M4 Specialist are an employment business and operates as an equal opportunities employer. Authority to issue an advertisement in respect of the above mentioned position has been obtained from the hirer JBRP1_UKTJ

Job Title: Head of Customer Care Location: Glasgow, G33 Looking for a career where your ambition meets real opportunity? Join Persimmon Homes as a Head of Customer Care and step into a role where your success is celebrated, your growth supported, and your work truly matters. Why Persimmon Homes? We're one of the UK's largest and most established housebuilders — FTSE 100 listed, with 29 regional offices and thousands of quality homes built every year. At Persimmon, we don't just build homes — we build careers. When you join us as a Head of Customer Care, you'll benefit from: • Competitive salary, • Company car/Car allowance, • 5* housebuilder - Be part of a company that consistently delivers quality homes and outstanding customer satisfaction, • Health Care, • Life Cover & Contributory Pension, • Bonus, • Employee Benefits Platform – giving you access to high-street discounts, wellbeing support, and more, • Committed to diversity, inclusion, and empowering your development What is the role? As Head of Customer Care, you will lead the full Customer Care function within the Operating Company - guiding, coaching and developing your team to deliver outstanding service while fostering and championing a customer-first culture across the business. You'll work closely with senior colleagues in Construction, Sales, and across the regional leadership team to ensure customer experience is central to every decision made. This is a pivotal leadership role that blends operational rigour with strategic influence. You will be the voice of the customer in the room - using data, insight, and experience to continuously raise standards, drive improvement, and protect the brand reputation. What you'll do as a Head of Customer Care • Set the vision for Customer Care in your region - ensuring a clear, customer-centric strategy is embedded across the business., • Lead, inspire, and support your team - including Office Managers, Field Operations Managers, Coordinators, and Maintenance Operatives - to deliver a high-quality, consistent aftercare experience., • Own and drive performance against service level agreements (SLAs), ensuring every customer query or issue is managed promptly, professionally, and empathetically., • Oversee all customer complaints, with direct accountability for Stage 1 complaints and a hands-on approach to resolving complex or high-profile cases., • Embed strong governance and compliance, ensuring all systems, processes and reporting standards are followed across the team., • Deliver information and insight to drive continuous improvement - providing regular, accurate data to support customer-focused decision making at leadership level., • Collaborate across functions, maintaining excellent relationships with Construction, Sales, and Commercial teams to ensure issues are resolved quickly and root causes are addressed., • Champion NHBC survey results, setting expectations, tracking progress and driving actions that contribute to improved customer satisfaction scores., • Oversee and monitor key activities aligned to our Customer Care Timeline, ensuring full compliance with the New Homes Quality Code. Use this insight to highlight both successes and areas for improvement across the business., • Champion and support a culture of customer service excellence, driving performance towards our stretch targets. With our HBF 5-star status as the benchmark, ensure continuous improvement remains at the heart of everything we do., • Ensure health & safety standards are upheld at every touchpoint, promoting a safe and respectful approach to work in customers' homes and across the team. What experience do I need? • Have a proven track record of leading high-performing customer care teams or similar customer-centric operations., • Be an excellent communicator - clear, empathetic and calm under pressure - with strong influencing skills at all levels., • Be naturally customer-obsessed, with a deep understanding of what great service looks like and how to deliver it in a complex, fast-paced environment., • Be highly organised, with a strong grasp of governance, cost control, and service delivery processes., • Have good data literacy and be confident using Microsoft Office (including Excel and PowerPoint) and business systems to extract insight and drive decision making., • Be collaborative and commercially aware, with a mindset for continuous improvement and cross-functional problem solving., • A full UK driving licence and access to a vehicle is preferred, given the need for occasional site and regional travel. JBRP1_UKTJ

Specialist Resolution Caseworker (Complaints) Location: Remote Salary : £42,000 per annum Vacancy Type: Permanent, Full time Closing Date: 26 th June 2026 It matters. So we're bringing it closer to home. Our customers have told us they want us to better understand their needs at a local level, and to be more visible in the communities we serve. We've listened. That's why we're creating new roles, strengthening our local presence, and looking for people who want to be part of what comes next. We're also adapting how we handle complaints and looking for people who want to be part of delivering a better experience from the very first conversation. We need a Specialist Resolution Caseworker to take ownership of complex, high-risk complaints and drive them through to fair and effective resolution. This is a pivotal role within our Customer Resolution team. You'll manage complex cases, including Housing Ombudsman investigations, acting as a single point of contact for customers and working across the organisation to put things right. You won't just resolve issues. You'll help restore trust, influence service improvements, and ensure we learn from complaints. What you'll be doing You'll take the lead on some of our most sensitive and complex cases, ensuring customers are supported and issues are resolved with care and professionalism. In this role, you will: • Lead investigations into complex and high-risk complaints, including Stage 1, Stage 2 and Housing Ombudsman cases Take full ownership of cases, driving them through to timely and effective resolution Act as a single point of contact for customers who need additional support during the complaints process Work closely with internal teams, contractors and partners to gather evidence and agree appropriate actions Make informed decisions on service failure, resolution actions and compensation in line with policy Communicate clearly and professionally with customers, keeping them informed throughout Maintain accurate records and ensure compliance with the Complaint Handling Code and regulatory standards Analyse complaint trends and share insight to support service improvement Contribute to a culture of learning, accountability and continuous improvement We're looking for: • Significant experience in complaints handling within social housing Strong knowledge of the Housing Ombudsman Complaint Handling Code and Consumer Standards Understanding of housing services, including repairs and tenancy-related issues Experience managing complex cases and working with multiple stakeholders to reach resolution Confidence to challenge, influence and lead conversations across teams and partners Excellent communication skills, with the ability to handle sensitive situations Strong attention to detail and the ability to manage a varied caseload A collaborative approach and commitment to equality, diversity and inclusion Confidence using IT systems, including case management tools Why join us? At Stonewater, our customer promise is "We are proud to make things personal; if it matters to our customers, it matters to us." This is a role where your work will make a real difference - not just in resolving individual cases, but in shaping how we improve our services for the future. If you're motivated by fairness, accountability and delivering better outcomes for customers, we'd love to hear from you. Appointment to this role will be subject to satisfactory references and proof of Right to Work in the UK. Discover Stonewater Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We're looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please proceed through the following link to be redirected to their website to complete your application. https://careers.stonewater.org/jobs/7827410-specialist-resolution-caseworker-complaints?promotion=2028340-trackable-share-link- total-jobs-jobsite

An opportunity has arisen for a Highways Officer with experience in Maintenance to join a client in Oxfordshire. Your main duties include identifying and delivering highway maintenance, minor civils and small carriageway repairs in relation to cyclical and reactive maintenance of the highway network assets, including but not limited to carriageways, footways, drainage, verge and vegetation and vehicle restraint systems, dealing with complaints from the public and liaising with stakeholders and other relevant parties. This is a full-time contract position. The rate on offer is £30 - £35 per hour + expenses - negotiable for the right candidate and dependent on experience. Flexible working arrangements are available. Working within the Highways team your main duties include: ·Identifying and delivering highways maintenance and highway repair schemes ·Delivering Cyclical and reactive highway maintenance works identified through annual programmes to improve the highway network assets at a countywide level ·Monitoring project progress through the development of spreadsheets and databases ·Acting as an escalation point in relation to queries or issues that cannot be resolved by other team members Previous experience in Highways Maintenance is essential for this role. Carrington West are also looking for Engineers and Project Managers with similar backgrounds across the South of UK - please get in touch to find out more. For a full description and further information on the role, please call Ilya Donets at Carrington West on (phone number removed) or email FOOTNOTE: If you feel that you are right for this role technically, but the rate, location or seniority does not suit you specifically then please still feel free to send us your CV. We constantly recruit for roles very similar to this one at all levels UK Wide. We are always keen to chat with you discreetly about your employment situation. Even if you are happy in your current role for now, we always welcome calls from Highways, Traffic & Transportation professionals keen to make their introductions for future months or years. Our specialist team has a combined 25+ years experience in this market. Please call Ilya at Carrington West on (phone number removed) for more information By applying for this position you are agreeing for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will be shared with third party clients specifically relevant to any roles you have applied for. If at any stage you wish to withdraw your consent please email us