Complaints jobs in OxfordCrear alertas

Manpower Recruitment are looking for an experienced Junior Sous Chef for an established College in Oxford City Centre. The role is working Full Time, working 5/7 days, including mornings, evenings and weekends. The role is paying £37524pa Overall Objective • The main responsibilities of the junior Sous Chef are as follows-Ensure consistent and smooth running of food production, • Ensure effective stock purchase, its receipt and storage, • Ensure that working areas are always kept clean, • Assist other kitchen staff as need arises, • Supervise performance of kitchen staff to ensure proper activity, • Perform other administrative tasks as will be communicated by superiors, • Ensure that required standards are adhered to in the production and preparation of food – in quality, quantity and safety, • Work towards exceeding customer’s expectation by encouraging and promoting high level of service, • Ensure all complaints, inquiries, and suggestions by customers are attended to accordingly, • Give appropriate support or guidance to members of kitchen when need arises, • Resolve possible disputes within the kitchen and report any unresolved, • Promote good team spirit regularly, • Ensure all dishes are prepared according to specification and served at the correct quality, portion size, and temperature, • Partly responsible for the preparation of kitchen cleaning rosters and the supervision of cleaning schedules, • Prepare substitute items, • Ensure that the kitchen staff work harmoniously to ensure timely production of quality foods, • Ensure proper arrangement and garnishing of food, • Manage food logs, • Monitor the quality and quantity of food prepared, • Assist in recruiting, hiring, and training employee cooks, • Report the need for maintenance to appropriate staff Benefits • Free meals on Duty, • Discounted Annual Bus ticket to get you in and out of City Centre, • College close down over Christmas If interested, please get in contact with a Manpower Representative

ROLE: Senior Quality Engineer LOCATION: Oxford, UK SALARY: £40,000 – £55,000 per annum Overview: We are seeking an experienced and detail-oriented Quality Engineer to join a precision engineering and manufacturing business based in Oxford. The successful candidate will play a key role in ensuring product conformity, process compliance, and continuous improvement across production, inspection, and supplier quality activities. This is a hands-on role requiring strong technical knowledge, effective communication, and a proactive approach to maintaining world-class quality standards. Key Responsibilities: • Act as a key liaison between customers, suppliers, and internal teams on all quality-related matters., • Conduct internal, supplier, and system audits, ensuring compliance with ISO 9001 and customer-specific requirements., • Manage non-conformances, customer complaints, and root cause investigations using structured methods such as 8D and 5 Whys., • Lead operator training in inspection techniques, measurement methods, and equipment usage, including preparation of work instructions., • Oversee the management and calibration of measurement and test equipment, ensuring traceability and accuracy., • Review complex engineering drawings to define appropriate inspection and measurement strategies., • Prepare and maintain inspection and test documentation, reports, and quality control plans., • Support continuous improvement by identifying opportunities to enhance inspection processes, equipment capability, and data analysis., • Participate in project meetings, providing quality input during design, manufacturing, and validation phases., • Conduct supplier audits and performance reviews, providing feedback and improvement recommendations. Skills & Experience: • Minimum of five years’ experience in a Quality Engineering or equivalent role within a manufacturing or engineering environment., • Proficient in Microsoft Office and general PC-based systems., • Strong understanding of inspection methods and measurement techniques, including interpretation of complex mechanical drawings., • Proven ability to train and coach employees in quality and inspection-related topics., • Effective project management and communication skills, with experience liaising directly with customers and suppliers., • Completed Mechanical Engineering Apprenticeship or equivalent qualification. If this role is of interest please apply or email

Burgers & Fries and Incredible Careers! We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986. In every restaurant, you'll find talented Shift Managers and you will be responsible for supporting the General and Assistant Managers to ensure that every shift is run to Five Guys standards and that every customer leaves the restaurant feeling better than when they arrived. Our Shift Manager are there to demonstrate leadership, coaching and direction to the team and bringing our values to life for their team and our customers. REWARDS • An achievable bonus scheme worth up to 10% of annual salary, • An additional Secret Shopper bonus worth up to £2,000, • Long service Love2Shop voucher reward - 5 years £500, 10 years £1,000, • 28 Days paid holiday, • Paid breaks, • Free burgers, fries and shakes while on shift, • Life assurance, • All employees get access to Stream. The financial wellbeing app with simple-to-use, flexible benefits built around your pay.OTHER AWESOME PERKS, • Days out and social events, • Team competitions - Fry Cup and Olympics, • Five Guys Perks - employee discount program, • Access to wellbeing support and employee assistance programme (EAP), • Development opportunities to grow a career with us!, • Enhanced Maternity & Paternity Leave, • Pension schemeAS A SHIFT MANAGER YOU'LL BE, • Responsible for Crew & Quality Control, • Supporting the General Manager in the delivery of perfect burgers and fries while providing a above & beyond experience for your team and customers, • Creating an awesome working environment where people are happy to come to work and have fun!, • Ensuring every customer is delighted with their order and their Five Guys experience - You will deal with complaints promptly in an open and honest way, • You will ensure that each shift runs as smoothly as possible and that our values form part of your shift management, • You will be expected to lead from the front, you will be hands on most of the time, working on the line and dining areaAS A SHIFT MANAGER YOU'LL BE ENTHUSIASTIC ABOUT, • Perfect Burgers and Fries, • Our values; Competitive, Enthusiastic, Family, Get It Done and Integrity, • People - Leading from the front and being hands on, • Customer service INCREDIBLE CAREERS WITH FIVE GUYS, • If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us, • Your next step would be an Assistant Manager, • Five Guys isn't just a job - it can be a career!

Burgers & Fries and Incredible Careers! We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986. In every restaurant, you'll find talented Shift Managers and you will be responsible for supporting the General and Assistant Managers to ensure that every shift is run to Five Guys standards and that every customer leaves the restaurant feeling better than when they arrived. Our Shift Manager are there to demonstrate leadership, coaching and direction to the team and bringing our values to life for their team and our customers. REWARDS • An achievable bonus scheme worth up to 10% of annual salary, • An additional Secret Shopper bonus worth up to £2,000, • Long service Love2Shop voucher reward - 5 years £500, 10 years £1,000, • 28 Days paid holiday, • Paid breaks, • Free burgers, fries and shakes while on shift, • Life assurance, • All employees get access to Stream. The financial wellbeing app with simple-to-use, flexible benefits built around your pay.OTHER AWESOME PERKS, • Days out and social events, • Team competitions - Fry Cup and Olympics, • Five Guys Perks - employee discount program, • Access to wellbeing support and employee assistance programme (EAP), • Development opportunities to grow a career with us!, • Enhanced Maternity & Paternity Leave, • Pension schemeAS A SHIFT MANAGER YOU'LL BE, • Responsible for Crew & Quality Control, • Supporting the General Manager in the delivery of perfect burgers and fries while providing a above & beyond experience for your team and customers, • Creating an awesome working environment where people are happy to come to work and have fun!, • Ensuring every customer is delighted with their order and their Five Guys experience - You will deal with complaints promptly in an open and honest way, • You will ensure that each shift runs as smoothly as possible and that our values form part of your shift management, • You will be expected to lead from the front, you will be hands on most of the time, working on the line and dining areaAS A SHIFT MANAGER YOU'LL BE ENTHUSIASTIC ABOUT, • Perfect Burgers and Fries, • Our values; Competitive, Enthusiastic, Family, Get It Done and Integrity, • People - Leading from the front and being hands on, • Customer service INCREDIBLE CAREERS WITH FIVE GUYS, • If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us, • Your next step would be an Assistant Manager, • Five Guys isn't just a job - it can be a career!

Grade complaints according to the Trust’s Complaints Decision making matrix. Previous experience of working in the NHS Complaints system or similar is welcome, but not essential; a thorough understanding of the NHS Complaints process is expected. Support senior managers by providing advice and gui

A local housing authority in Oxford is seeking a highly skilled Customer Care & Complaints Officer to enhance tenant and leaseholder satisfaction. You will manage customer feedback, investigate complaints, and work with service teams to improve overall service quality.

Previous experience of working in the NHS Complaints system or similar is welcome, but not essential; a thorough understanding of the NHS Complaints process is expected. To grade complaints according to the Trust’s Complaints Decision making matrix. To support senior managers in the Trust and the

Burgers & Fries and Incredible Careers! We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986. In every restaurant, you'll find talented Shift Managers and you will be responsible for supporting the General and Assistant Managers to ensure that every shift is run to Five Guys standards and that every customer leaves the restaurant feeling better than when they arrived. Our Shift Manager are there to demonstrate leadership, coaching and direction to the team and bringing our values to life for their team and our customers. REWARDS • An achievable bonus scheme worth up to 10% of annual salary, • An additional Secret Shopper bonus worth up to £2,000, • Long service Love2Shop voucher reward - 5 years £500, 10 years £1,000, • 28 Days paid holiday, • Paid breaks, • Free burgers, fries and shakes while on shift, • Life assurance, • All employees get access to Stream. The financial wellbeing app with simple-to-use, flexible benefits built around your pay.OTHER AWESOME PERKS, • Days out and social events, • Team competitions - Fry Cup and Olympics, • Five Guys Perks - employee discount program, • Access to wellbeing support and employee assistance programme (EAP), • Development opportunities to grow a career with us!, • Enhanced Maternity & Paternity Leave, • Pension schemeAS A SHIFT MANAGER YOU'LL BE, • Responsible for Crew & Quality Control, • Supporting the General Manager in the delivery of perfect burgers and fries while providing a above & beyond experience for your team and customers, • Creating an awesome working environment where people are happy to come to work and have fun!, • Ensuring every customer is delighted with their order and their Five Guys experience - You will deal with complaints promptly in an open and honest way, • You will ensure that each shift runs as smoothly as possible and that our values form part of your shift management, • You will be expected to lead from the front, you will be hands on most of the time, working on the line and dining areaAS A SHIFT MANAGER YOU'LL BE ENTHUSIASTIC ABOUT, • Perfect Burgers and Fries, • Our values; Competitive, Enthusiastic, Family, Get It Done and Integrity, • People - Leading from the front and being hands on, • Customer service INCREDIBLE CAREERS WITH FIVE GUYS, • If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us, • Your next step would be an Assistant Manager, • Five Guys isn't just a job - it can be a career!

Burgers & Fries and Incredible Careers! We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986. In every restaurant, you'll find talented Shift Managers and you will be responsible for supporting the General and Assistant Managers to ensure that every shift is run to Five Guys standards and that every customer leaves the restaurant feeling better than when they arrived. Our Shift Manager are there to demonstrate leadership, coaching and direction to the team and bringing our values to life for their team and our customers. REWARDS • An achievable bonus scheme worth up to 10% of annual salary, • An additional Secret Shopper bonus worth up to £2,000, • Long service Love2Shop voucher reward - 5 years £500, 10 years £1,000, • 28 Days paid holiday, • Paid breaks, • Free burgers, fries and shakes while on shift, • Life assurance, • All employees get access to Stream. The financial wellbeing app with simple-to-use, flexible benefits built around your pay.OTHER AWESOME PERKS, • Days out and social events, • Team competitions - Fry Cup and Olympics, • Five Guys Perks - employee discount program, • Access to wellbeing support and employee assistance programme (EAP), • Development opportunities to grow a career with us!, • Enhanced Maternity & Paternity Leave, • Pension schemeAS A SHIFT MANAGER YOU'LL BE, • Responsible for Crew & Quality Control, • Supporting the General Manager in the delivery of perfect burgers and fries while providing a above & beyond experience for your team and customers, • Creating an awesome working environment where people are happy to come to work and have fun!, • Ensuring every customer is delighted with their order and their Five Guys experience - You will deal with complaints promptly in an open and honest way, • You will ensure that each shift runs as smoothly as possible and that our values form part of your shift management, • You will be expected to lead from the front, you will be hands on most of the time, working on the line and dining areaAS A SHIFT MANAGER YOU'LL BE ENTHUSIASTIC ABOUT, • Perfect Burgers and Fries, • Our values; Competitive, Enthusiastic, Family, Get It Done and Integrity, • People - Leading from the front and being hands on, • Customer service INCREDIBLE CAREERS WITH FIVE GUYS, • If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us, • Your next step would be an Assistant Manager, • Five Guys isn't just a job - it can be a career!

A leading NHS teaching trust in Oxford seeks a Complaints and PALS Co-ordinator to manage patient complaints and coordinate responses. Key duties include overseeing complaint responses, facilitating resolution meetings, and ensuring effective management of complaints. The ideal candidate will have e

Acting as the first point of contact for tenants and leaseholders, you will handle comments, compliments, and complaints regarding the Council's Landlord Service. Manage and investigate Stage 1 complaints, delivering timely and appropriate responses. Ensure compliance with the Housing Ombudsman's Co

You will handle complaints and improve relationships while supporting the Supplier Services team.

A major NHS teaching trust in the United Kingdom is seeking a Complaints and PALS Co-ordinator to join their dedicated team. This role involves managing responses to patient complaints, overseeing meetings between complainants and clinicians, and ensuring a high standard of customer care. A thorough

An Assistant Manager is the go-to person in the store on shift.You will be there to help inspire your colleagues to deliver the best customer experience in the business and help overcome any issues you come across.Due to the service that Wickes provides, you would be required to help multiple functi

Housing Officers, Repairs, Neighbourhood Services) to gather information and resolve issues * Maintain accurate records of complaints and actions taken, ensuring compliance with corporate policies and regulatory requirements * Prepare reports on complaints trends, outcomes, and ser

An Assistant Manager is the go-to person in the store on shift.You will be there to help inspire your colleagues to deliver the best customer experience in the business and help overcome any issues you come across.Due to the service that Wickes provides, you would be required to help multiple functi

A good understanding of the regulator’s approach to complaints. So, if you want to be bold in the pursuit of your ambitions, bring new ideas, and challenge and evolve what we do, it’s the perfect time to join us!# About the RoleLevel: 3Location: Fully remoteContract: Fixed Term Contract/

A customer-focused housing organization is seeking a Complaints Resolution Partner in Peterborough.

A local government authority in the West Midlands seeks a Housing Complaints and Quality Officer to investigate housing complaints and enhance service delivery.

In January 2025 we launched our complaints handling function and are now receiving approximately 100 complaints per month. Conduct thorough investigations into complaints regarding enforcement agents, determining if processes were followed correctly and if individuals were treated fairly.

Ensure the practice's complaints process adheres to the NHS Complaints Regulations 2009, CQC Regulation 16 (receiving and acting on complaints), and CQC Regulation 17 (good governance and learning from feedback). As the complaints lead, you will act as the central point of contact for all formal and

A well-established B2B lender in the UK is seeking an experienced Complaints Handler for their risk and compliance function. This role involves managing customer complaints, ensuring they are resolved fairly and in compliance with regulatory requirements.

To investigate and resolve all regulated complaints in a fair and impartial manner. Ultimately focused on resolving complaints fairly and ensuring that ‘good customer outcomes’ are realised both now and in the future. Previous experience as a Complaints Investigator desirable.

We are searching for an exceptional Complaints and Fraud Investigator to join our dynamic team. Reporting directly to the Head of Risk and Compliance, you will have the unique opportunity to take ownership of the complaints and fraud space. Lead Investigations: Investigate complaints, predominantly

The role involves investigating complaints at stage 2 for Housing Ombudsman cases, requiring experience in complaint investigation. A recruitment agency is seeking a Complaints Review Officer to join their team in Tower Hamlets.

Vitalis are recruiting for an experienced Complaints Review Officer to work in a team in Tower Hamlets. Complaints Review Officer, Tower Hamlets.

A leading housing association in Greater London is seeking a Complaints Investigator to enhance the resident experience by effectively resolving complaints. The successful candidate will manage complaints from initiation to resolution, ensuring fairness and compliance with regulatory standards.

We're looking for a Complaints Business Partner (CBP) to drive organisational learning through complaints, managing our most complex cases and embedding processes and capabilities across teams to ensure insights inform strategy and improve resident outcomes. Leading organisational oversight of cross

Goodman Masson are currently working with a social housing organisation in Surrey to recruit for an interim Complaints Investigator. In this key role, you'll take ownership of complaints from start to finish, working to resolve issues effectively, restore customer trust, and drive continuous improve

A leading wealth management firm in the UK seeks a Complaints Investigator on a fixed term remote contract for 9 months. The role involves investigating and resolving complaints, liaising with stakeholders, and ensuring compliance with regulations. Ideal candidates have experience in complaints inve

A pioneering fintech firm in Greater London seeks a Complaints and Fraud Investigator to lead investigations, enhance customer experience, and drive continuous improvement.

NHG introduced a centralised complaints function in July 2024, and we've already transformed the way we manage complaints, but we're determined to go further. As a Complaints Investigator, you’ll be at the heart of our Complaints Service, making sure residents feel heard and their concerns are res

A healthcare provider in the UK is seeking a complaints lead for a fixed term role until August 2026. The successful candidate will manage patient feedback and complaints, ensuring adherence to NHS standards. Responsibilities include coordinating the complaints process, drafting responses, and colla

We’re looking for a customer focused, curious and resilient Complaints Resolution Partner to join our busy Complaints team. You may also have experience in the following: Complaints Management, Resolution Advisor, Customer Service Advisor, Administration, Customer Care, Inbound Calls, Customer Ser

A well-known financial services provider is hiring a Specialist Service Consultant to enhance customer experiences through effective complaint handling.Candidates should possess strong customer service and communication skills, with a proven background in resolving customer issues.The role supports

A fintech car finance company in Greater London is seeking a Complaints and Fraud Investigator to enhance customer experiences and execute fraud investigations. The role includes investigating complaints, driving continuous improvement, and supporting vulnerable customers.

A leading UK banking organization is seeking a Complaints Team Leader to coach a team of Case Handlers and ensure excellent customer outcomes.

A UK-based enforcement oversight body is looking for an Investigator to conduct thorough investigations into complaints against enforcement agents.

Ensure the practice's complaints process adheres to the NHS Complaints Regulations 2009, CQC Regulation 16 (receiving and acting on complaints), and CQC Regulation 17 (good governance and learning from feedback). As the complaints lead, you will act as the central point of contact for all formal and

Be the first point of contact for complaints and escalate as required. Acknowledge, categorise and manage complaints from initial contact to final response. Maintain up-to-date records of complaints, learning actions and outcomes; ensure timeliness per TLCP procedures.

The position includes responsibilities like managing complaints, ensuring legal compliance, and serving as a technical contact for clients.

A leading restaurant chain in the UK is seeking a Senior Customer Support Manager to lead the team responsible for handling customer complaints.

A leading financial services provider is seeking a Complaints Investigator to conduct fair investigations and resolve complaints while adhering to regulatory standards.

A respected financial services organization in Epsom and Ewell is seeking a Complaints Resolution Specialist. You will be responsible for investigating and resolving complaints impacting financial and regulatory aspects while driving client-centric changes.

An NHS GP practice in Lancashire is seeking an experienced complaints lead to oversee patient feedback management and ensure compliance with NHS standards. This crucial role requires excellent communication, strong organisational skills, and experience in complaints management. The successful candid

Key requirements for the successful Housing Complaints and Quality Officer are:. Experience investigating and responding to complex complaints. If you require further information please contact Jo Frost, Senior Housing Complaints and Quality Officer on 01527 64252 ext:3045 or to apply please select

Responsibilities include managing complaints, providing excellent customer service, and collaborating with colleagues. The role requires experience in social housing, complaints management, and strong communication skills.

As part of their ongoing commitment to customer fairness and regulatory excellence, they are seeking an experienced Complaints Handler to join their risk and compliance function. Manage and investigate customer complaints from initial receipt through to final resolution. Accurately record complaints