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Job Title: Social Work Assistant Team Manager Specialism: Fostering Location: Hayes, UK Salary: £46,000 - £48,000 per annum Type: Full-time We are on the lookout for a compelling and effective Social Work Assistant Team Manager to join our dynamic Fostering Team based in Hayes, UK. This is a full-time opportunity with a rewarding annual salary of £46,000 to £48,000. Your role will involve working within our innovative fostering division, renowned for their supportive community and commitment to enhancing the lives of foster children and carers. It's a fantastic chance to showcase your leadership skills and make a significant impact on the fostering journey. Perks and benefits: • Full-time stability: Enjoy a consistent and meaningful workload within a secure role., • Professional development: Access a wide range of training opportunities to keep your skills sharp and up to date., • Supportive environment: Work within a nurturing culture that encourages creativity and collaboration., • Health and wellbeing: Benefit from comprehensive programmes designed to support your wellbeing., • Generous leave: Take advantage of a strong holiday allowance to maintain a healthy work-life balance. What you will do: • Consider future approval of Foster Carers and present cases to the Fostering Panel, ensuring fostering standards meet the highest quality., • Conduct timely and thorough Foster Carer Reviews in line with guidance, chairing reviews after complaints or child protection enquiries when necessary., • Collaborate with the team to provide an enhanced quality service and support foster carers effectively., • Lead reviews of foster carers' households, ensuring alignment with care plans for young people based on the Five Outcomes., • Ensure that foster carers' reviews are child-centred, involving consultations with children and young people, shared carers, and social workers., • Evaluate the progress and placements of the previous year and set a Personal Development Plan for each foster carer., • Guarantee each fostering household has a Safer Caring Agreement tailored to the children and young people in their care., • Work alongside Independent Reviewing Officers where appropriate to strengthen plans and provide support. Knowledge, skills, and experience: • Possession of a CQSW, Diploma in Social Work, Degree in Social Work, or recognised equivalent, and registration with Social Work England., • At least three years of post-qualifying experience in Children and Family Services, with specific experience or training in Family Placements., • Comprehensive knowledge of the Children Act 1989 and Fostering Minimum Standards and Regulations 2002., • Strong ability to facilitate effective participation in meetings, ensuring the voices of foster carers and children are heard., • Proficiency in time management, IT skills in CHARMS, and the ability to communicate effectively with children and adults. Hayes is not just a place to work but also a fascinating area to live in. With its rich history and vibrant community, there is always something new to explore. Enjoy a perfect mix of urban buzz and tranquil parks, all with excellent transport links to London. Make this vibrant town your next career destination! Working with Sanctuary Personnel Sanctuary Personnel is a trusted and award-winning agency for roles. With an ‘Excellent’ rating on Trustpilot from over 1,000 reviews and many prestigious industry awards, we are dedicated to finding you the best possible rates in roles that match your skills and experience. Apply now to join the Social Work Assistant Team Manager role in Hayes and take the next step in your career with Sanctuary Personnel.

We have an opportunity for a Contracts Manager - Mechanical and Electrical to join our team. This role will be based in Wembley, twice a week with travel to other sites, covering London & Hertfordshire as and when required. SNG operates a Hybrid working model, we support both home working & onsite. The salary range on offer is £45,000 - £58,000 depending on experience. This pivotal role will oversee replacement, servicing, maintenance, and small project works, ensuring systems are safe, compliant, and operating efficiently. You will play a key role in delivering a high-quality, value-for-money service for our customers. About the Role • Lead the management of contracts for assigned mechanical and electrical systems, ensuring safe, compliant, and value-for-money service delivery., • Maintain up-to-date knowledge of statutory legislation, British Standards, and guidance (including SFG20), ensuring full compliance with all safety obligations., • Monitor contractor performance against specifications and KPIs, chair review meetings, and drive continuous improvement where required., • Manage budgets, forecasting, spend control, and authorise payments and contract variations as appropriate., • Support procurement activities to ensure contracts are awarded in line with organisational requirements., • Analyse repairs data and emerging trends to inform planned works and long-term maintenance strategies., • Act as a key point of contact for contractors, customers, and stakeholders, resolving operational matters and keeping customers informed of planned works., • Investigate complaints and mechanical-related incidents or emergencies, implementing robust processes to ensure effective resolution and learning., • Develop and oversee structured audit and inspection programmes, maintaining accurate electronic compliance records from inception to closure., • Build and maintain effective working relationships across teams, contractors, and partners to support successful delivery of SNG's objectives. To Be Successful in This Role • Hold a Level 3 NVQ Diploma in Mechanical Engineering Maintenance and Repair (or equivalent experience)., • Demonstrate strong technical knowledge of M&E systems, safety requirements, and commercial contract management., • Have experience managing third-party suppliers and delivering large-scale M&E testing programmes., • Possess a sound understanding of current building regulations and Health & Safety legislation, including CDM., • Be confident interpreting and applying legislative and regulatory documents., • Show strong financial awareness, with the ability to plan, track, and forecast budgets to ensure value for money and mitigate risk., • Maintain accurate project and compliance records from inception through to completion., • Be an effective communicator with strong interpersonal skills, able to influence, challenge, and represent the organisation professionally., • Demonstrate good working knowledge of Microsoft Office (Word, Excel, Outlook)., • Have strong organisational and time management skills, with the ability to manage competing priorities and work to deadlines under pressure., • Be a collaborative team player with integrity and a commitment to continuous learning., • Be willing to work in the office and travel between sites as required.

Resident Liaison Officer – Social Housing Refurbishment\nEaling, West London\nA leading main contractor specialising in planned refurbishment works within the social housing sector is looking to appoint an experienced Resident Liaison Officer (RLO) to join their team on a long-term programme in London Borough of Ealing.\nThe company has recently secured a significant Social Housing Decarbonisation Fund (SHDF) framework worth £18m per year, delivering improvement works to low-rise residential blocks across the borough. This is a long-term programme of works, offering excellent job security and the opportunity to work with a well-established contractor with a strong pipeline of projects.\nThe Role\nAs Resident Liaison Officer, you will be the key point of contact between the residents, site teams and the client, ensuring works are delivered smoothly while maintaining a high level of customer satisfaction.\nKey responsibilities include:\n \n Acting as the main point of contact for residents throughout the refurbishment works\n \n Carrying out resident consultations and pre-start meetings\n \n Keeping tenants informed about programme timelines, access requirements and progress of works\n \n Managing queries, concerns and complaints in a professional and proactive manner\n \n Coordinating access to properties with the site team\n \n Maintaining clear communication and accurate records to ensure a positive resident experience\nThe Works\nThe programme forms part of the government-backed SHDF initiative, focused on improving the energy efficiency and condition of social housing. Typical works may include:\n \n External wall insulation (EWI)\n \n Window replacements\n \n Roofing works\n \n External repairs and energy efficiency upgrades\nRequirements\n \n Previous experience working as a Resident Liaison Officer within social housing refurbishment or planned works\n \n Strong interpersonal and communication skills\n \n Ability to build trust with residents and work closely with site teams\n \n Organised with good administrative skills\n \n Full UK driving licence and own vehicle required\nPackage\n \n Generous salary\n \n Car allowance and fuel card\n \n Long-term secured work on a major framework\n * \n Opportunity to join a stable and growing contractor with an excellent reputation\nThis is a fantastic opportunity for a Resident Liaison Officer looking for long-term stability on a high-value refurbishment programme in West London.\nIf you’d like, I can also tighten this into a punchier LinkedIn job advert (which tends to attract more applicants)

Job Title: Customer Relations Officer\n Location: Local authority based in Hounslow\n Hourly rate: £21.41 PAYE/ £28.48 Umbrella\n Contract Length: 3-month temporary contract (possibility of extension)\n Working Pattern: Monday- Friday, 8.45am- 5pm (36 hours per week)\n Working Arrangements: Hybrid model: 2 days in Hounslow House office, 3 days working remotely\n ASAP Start\n \n Job Purpose:\n \n As a Customer Relations Officer (Housing) you will play a key role in overseeing and\n working with housing and Social care colleagues to resolve complaints within statutory\n and corporate timescales. A core function will also be to ensure compliance with the\n Housing Ombudsman and Local Government and Social Care Ombudsman Complaint\n Handling Code.\n \n Job Duties:\n\nEnsure all service complaints are dealt with in a professional manner, within set timescales ensuring strict compliance with the Councils Complaints Procedure.\nTo be clear, helpful and manage expectations in any telephone conversations and written communication with complainants\nKeep excellent records of interactions with customers and any other relevant information received and ensure appropriate actions are taken, updating colleagues, casework and computer records as required to enable regular monitoring of the service.\nTo undertake such assignments of research, analysis, report writing and monitoring as required.\nTo work with housing colleagues to ensure Ombudsman cases are investigated and responded to within Ombudsman timescales\nTo work within the processes in place and highlight areas for development to continually improve the service provided.\nTo use and help develop supporting IT software through workshops, testing and identifying new ways of working to maximise the effectiveness of the service.\nTo administer corporate policies in respect of Data Protection, Freedom of Information and Environmental Information Requests.\nTo take ownership of the liaison of composite housing complaints and composite housing Ombudsman cases to ensure a quality and timely response and resolution. To liaise with Senior Managers, Heads of Service, housing service areas as part of remedial activities to remedy areas of failure. \n Person Specification: The ideal candidate must have:\n\nPrevious experience working on complaints for a council or similar public sector organisation.\nExperience and/or skills in ensuring the Stage 1 and Stage 2 corporate complaint process is effectively implemented in line with the Ombudsman Complaint Handling Code and Complaints, Comments and Compliments policy. \nExperience in ensuring service complaints are dealt with in a professional manner, within set timescales ensuring strict compliance with the Councils Complaints Procedure. Demonstrable skills and experience of being clear, helpful and manage expectations in any telephone conversations and written communication with complainants.\nSkills to take ownership of the liaison of composite housing complaints and composite housing Ombudsman cases to ensure a quality and timely response and resolution. \n\nAdecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.\n\nBy applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Ready to find the right role for you?\n\nSalary: up to £32,000 per annum plus annual bonus and Veolia benefits\n \nHours: 40 hours per week, Mon - Fri 8am to 4.30pm \n \nLocation: Primarily at Heathrow Airport, with occasional travel to other sites as required\n\nWhen you see the world as we do, you see the chance to help the world take better care of its resources and help it become a better place for everyone.\n\nWhether you're looking to overhaul the industry, or just do a good day's work, we know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.\n\nWhat we can offer you:\n\n25 days of annual leave plus bank holidays\n \nAccess to our company pension scheme\n \nFree physiotherapy and 24/7 GP service \n \nDiscounts on everything from groceries to well known retailers\n \nAccess to a range of resources to support your physical, mental, and financial health\n \nOngoing training and development opportunities, allowing you to reach your full potential \n\nWhat you'll be doing:\n\nConduct daily meter downloads (FEGP and PCA), learn designated meter reading routes, program and download data from meters using specialised software, and ensure all information is correctly sent to end users\n \nRecord manual readings for AMR meters as required and support the transition of paper-based meter readings to electronic format across the site\n \nInvestigate customer complaints related to meter readings, verify readings align with correct billing and output, and report findings to line manager\n \nConduct site-based utility assessments, gather usage information, and provide data to the central team for calculations while maintaining daily communication with line manager about workload and challenges\n \nProvide advice, recommendations, and training support to junior meter readers and other team members as needed\n \nMaintain up-to-date compliance training (Airside Pass, Driving, Heathrow Electrical Safety, UKPNS HV substation entry), ensure all work follows health & safety policies and procedures, and maintain professional conduct when interacting with airport passengers and clients\n\nWhat we're looking for:\n\nFull driving licence\n \nExperience of utility meter reading \n \nExperience / knowledge of utility infrastructure & systems, especially electricity \n \nComfortable with the use of IT equipment and applications, especially Microsoft Office and Google\n \nExperience of Elster Smartset / PMU software\n \nUKPNS HV substation entry awareness is desirable\n \nElectrical Safety Rules level 1 is desirableWhat's next?\n\nApply today, so we can make a difference for generations to come.\n\nWe're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career. \n\nWe're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. \n\nWe're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive

Job Title: Personal Banker\nLocation: Hounslow (Fully Office Based)\nSalary: £27,000 per annum\nContract: Permanent \n\nAbout the Role\nWe are seeking a motivated and customer-focused Personal Banker to join our Hounslow branch. This role is central to delivering exceptional service to our existing clients, developing new client relationships, and supporting the branch in achieving its sales objectives. An exceptional Sales track record is a must have.\n\nAs a Personal Banker, you will be the first point of contact for customers - providing financial guidance, handling transactions, and promoting our products and services. Your ability to build trust, maintain professionalism, and go the extra mile will make you a valued member of our team.\n\nKey Responsibilities\n\nProactively identify and pursue sales opportunities through referrals, networks, and events.\n\nDeliver outstanding customer service via phone, email, and face-to-face interactions.\n\nHandle customer queries and complaints promptly and professionally.\n\nPromote and cross-sell banking products and services to meet customer needs.\n\nSupport business development initiatives, including attending events and networking activities.\n\nProcess new account applications, service requests, and AML checks.\n\nOperate cash services, maintain accurate registers, and process remittances.\n\nProvide cover for colleagues when required and undertake delegated responsibilities from senior management.\n\nSkills & Competencies\n\nStrong networking and sales skills.\n\nExcellent interpersonal and communication skills (both written and verbal).\n\nAbility to establish credibility and rapport quickly.\n\nComfortable discussing financial needs and tailoring solutions for customers.\n\nPrevious retail sales or banking experience preferred.\n\nResults-driven with a proactive, self-motivated approach.\n\nReporting Line\nReports directly to the Area Branch Manager and works closely with the Business Development Manager and Head of Sales.\n\nWhy Join Us?\nThis is a fantastic opportunity to join a reputable banking institution where you'll be supported to develop your career, build lasting client relationships, and make a positive impact on our customers' financial journeys

Complaints Investigator (Housing & Homelessness)\n\n Rate of pay: £23.81 PAYE or £31.35 Umbrella per hour\n Job Type: Full-time hours Monday to Friday\n Location: Hybrid (3 days per week in office - Monday required)\n Contract: Temporary until October 2026 with possible extension\n\nWe are seeking an experienced Complaints Investigator to support with clearing a backlog of Stage 1 complaints relating to housing needs, homelessness, and temporary accommodation. This is a key role requiring a customer-focused professional with strong investigation skills and experience within a local authority or housing complaints environment.\n\nDay-to-day of the role:\n\n Investigate Stage 1 complaints relating to housing needs, homelessness, and temporary accommodation\n Work closely with Housing Needs teams to produce clear, well-written, and evidence-based responses\n Take ownership of complex cases, ensuring timely and high-quality complaint resolution\n Review complaint responses and identify areas for service improvement\n Liaise with internal teams and stakeholders to gather information for investigations\n Produce detailed reports with findings, recommendations, and corrective actions\n Support responses to Ombudsman enquiries, including Housing Ombudsman cases\n Provide guidance to colleagues on complaints handling and best practice\n Manage multiple cases simultaneously while meeting strict deadlines\n Contribute to improving complaint processes, policies, and service delivery\n\nRequired Skills & Qualifications:\n\n Experience investigating complaints within a housing, homelessness, or local authority setting (essential)\n Strong understanding of homelessness legislation such as Housing Act 1996 Part VII, Homelessness Reduction Act 2018, or Localism Act 2011\n Experience handling Stage 1 complaints and producing formal written responses\n Knowledge of Housing Ombudsman processes (desirable)\n Excellent written and verbal communication skills with a customer-centric approach\n Strong analytical and investigative skills with attention to detail\n Ability to manage complex and sensitive cases with professionalism and empathy\n Experience working with internal stakeholders to drive service improvements\n Ability to manage workload effectively and meet deadlines in a fast-paced environment\n Good IT skills, including MS Office (Excel, Word, Outlook); experience with case management systems is beneficial\n\nTo apply for the Complaints Investigator position, please submit your CV detailing your relevant experience

We are looking to recruit an enthusiastic OT Team Manager to join a well-structured and dynamic team in Harrow. The client offers a full-time contract with an opportunity to work from home and further training in your portfolio. The vacancy will be for an initial 3 - 6 months with potential for extension.\n\nMain Duties for the OT Team Manager\n\nLead and manage a team of practitioners, principally but not exclusively Occupational Therapists, and line-manage and supervise senior practitioners and other practitioners within your given service area.\nTo ensure that all staff provide a person-centred and strengths-based service to all service users and their carers/families.\nTo ensure compliance with Safeguarding Adults according to all relevant local and national policy and legislation.\nTo manage the performance of the team concerning Health and Social Care Key Performance Indicators and local and team performance measures To contribute to FOI requests, respond to complaints and provide information, reports, and feedback as requiredTo Be Successful.\n\nPrevious experience supervising a team of OTs \nHCPC Registration\nEnhanced DBS/CRB (we can obtain for you)\nEligibility to work in the UK\nOccupational Therapist QualificationBenefits of Working in Harrow\n\nHarrow offers the opportunity for additional training for both perm and temporary members of staff within the authority. With new projects underway in various teams, they offer a very competitive rate of pay. Also, free onsite parking is offered to all staff.\n\nWhy Join Our Agency?\n\nWith over 10 years’ experience recruiting directly into social care, Ackerman Pierce prides itself on the unique services we deliver to our candidates. Each candidate is assigned their own personal consultant who will support them through every placement. We also offer a DBS and a quick and easy registration process. Not forgetting a guaranteed payment into your account every week\n\nTo discuss this OT Team Manager vacancy, or any similar roles we have available, please contact Gavin Wright, or email us your updated CV today

Debt Recovery Officer\n\n Rate of pay: £20.08 PAYE or £26.44 Umbrella per hour\n Job Type: Full-time hours (4 positions available)\n Location: Wembley HA9 - Hybrid working (1-2 days per week in office)\n Contract: Temporary until August 2026 with possible extension\n\nWe are seeking an experienced Debt Recovery Officer to support the effective recovery and enforcement of a range of debts. This role is key in ensuring timely collection while balancing customer circumstances with organisational objectives and compliance requirements.\n\nDay-to-day of the role:\n\nManage and recover debts including Council Tax (NEC), Sundry Debt (Oracle Advanced Collections), Parking, Housing Benefit Overpayments, Adult Social Care, and other assigned portfolios\nTake ownership of cases, negotiate payment arrangements, and progress accounts through recovery stage\nApply a range of recovery techniques to maximise collection while maintaining a customer-focused approach\nMonitor payment arrangements, follow up on defaults, and trace absconded debtors\nMaintain accurate and detailed records of all customer interactions and account activity\nRespond to telephone, written, and electronic enquiries in a professional and timely manner\nAnalyse reports and spreadsheets to track performance against targets\nLiaise with legal services, enforcement agents, and external agencies to progress recovery action\nWork with internal teams and external stakeholders to support overall debt recovery objectives\nAssist with complaints, service requests, and complex casework where required\nEnsure compliance with relevant legislation, policies, and procedures at all timesRequired Skills & Qualifications:\n\nKnowledge of debt recovery and enforcement processes, including county and/or magistrates' court procedures\nExperience working in a debt recovery, revenues, or similar environment\nExcellent verbal and written communication and debt recovery negotiation skills\n Strong numerical, analytical, problem-solving, and decision-making abilities\n Knowledge of delivering high-quality customer service in a diverse environment\nAbility to interpret legislation and explain complex information clearly\n Experience handling customer enquiries, complaints, and transactions\nAbility to manage challenging situations and customers professionally\nExperience using Microsoft Office and case management systems\nAbility to manage multiple priorities and meet deadlines\nStrong understanding of equality, diversity, and customer care principlesTo apply for the Debt Recovery Officer position, please submit your CV detailing your relevant experience

Quality Technician - Food\n £35,000 - £38,000 + Progression + Training + Benefits\n Monday - Saturday, 2 week rota (Week 1: 6am - 2pm. Week 2: 2pm - 10pm) \n Southall, London\n\nDo you have experience working within the food industry as a Quality Technician? Are you looking to join a manufacturing organisation that offers first-class training, development, and long-term career progression?\n\nDue to continued growth, my client is looking to recruit a Quality Technician to join their team at a state-of-the-art facility near Southall. The successful candidate will support key quality functions including new product development, sample preparation, production trials, DAF plant monitoring, and participation in taste panels as required.\n\nThis is an excellent opportunity for someone with a food manufacturing background who is looking to progress into senior or team leader roles within a growing business.\n\nThe company is a highly successful and well-established manufacturer at the forefront of its sector, continuing to expand across all departments. You will be joining a growing, experienced, and supportive team within a business that prides itself on staff retention, development, and career progression.\n\nFor further details, please click apply - REFERENCE - (phone number removed)\n\nThe Role:\n Investigating customer complaints \n Provide training to operational staff as required \n Work a Monday - Saturday pattern on a 2-week rota (with potential for Monday - Friday during quieter periods)\n\nThe Candidate:\n Knowledge of HACCP level 2 or 3 \n Exposure to high risk/ high care food production processes is advantageous\n\nPrevious experience working in food manufacturing\n\nConsultant: Alice Holwell\n\nElix Sourcing Solutions is a specialist recruiter for Engineering, IT and Science roles ranging from mid to senior level positions. Please be aware that we will only accept applications from candidates that have a valid work permit to work in the UK. By applying to this job, you are confirming that you do not hold a criminal record and that you know of no legal reason why you would be ineligible for employment.\n\nQuality Technician | Food Safety | HACCP | High Care/ High Risk | Food Production | Southall | West Ealing | West Drayton | Brentford | Hounslow | Greenford

BDS are working with a leading not-for-profit housing organisation who provide affordable homes across London.\n\nWe are looking for a building manager to work across Harrow, Brent and Islington.\n\nAs a building manager, you’ll collaborate closely with housing officers for specific locations to provide an excellent customer service and be accountable to residents.\n\nSpecific duties will include:\n\n Ensure communal areas and estates are well-maintained and aligned with residents' expectations.\n\n Be accountable to residents, ensuring buildings are safe, well-maintained, and service charges are fair and transparent.\n\n Provide excellent customer service and demonstrate a good knowledge of buildings and service charges.\n\n Implement strategies to enhance the safety and aesthetic appeal of communal areas.\n\n * Play a key role in resolving disputes or complaints related to communal spaces and estates.\n\nPlease note this role will be based onsite in the community and in office.\n\nThe Ideal Candidate\n\nYou’ll be proactive and customer-focused with a solid understanding of buildings, service charges, and communal area management\n\nThis is an agency ongoing role in the first instance\n\nMonday to Friday 9am - 5pm\n\n£20.20 paye or £26.72 umbrella\n\nPlease apply now for immediate consideration

Job Description:\n\nJob Overview\nWe are seeking a dedicated Allocations Officer to join our team. The successful candidate will be responsible for managing allocation processes, ensuring efficient distribution of resources, and maintaining accurate records. This role offers an excellent opportunity for individuals with strong organisational skills and experience in negotiation and property management software such as Yardi. The position is paid and suitable for candidates eager to contribute to organisational efficiency and service excellence.\n\nResponsibilities:\n\n No direct supervisory responsibility however may be requirement to assist in induction and training of peers and new employees.\n\n To demonstrate understanding of the Council’s Customer Care Standards and ensure that these standards are met in order to deliver the Council vision of ‘putting our residents first’.\n\n To provide holistic, informed and accurate housing advice which is “right first time”, to all approaches to the service.\n\n To support, coach and empower residents to independently assess and manage their own housing situation and make informed choices.\n\n To investigate and assess all applicants under the Housing Act 1985 and Housing Act 1996 (Part VI) to assess whether housing is required. This may include interviewing applicants to determine their eligibility, making detailed enquires to other organisations to verify information, and carrying out home visits in order to confirm/evaluate housing circumstances, if required.\n\n To prioritise all applicants in the appropriate category and banding in line with the Council’s allocation policy and other guidelines. To write and serve decision letters on all applications, explaining the reasons for their decision and advising them of their right to review.\n\n To contribute to the maintenance of the choice based letting system which enables applicants to bid for properties, including the advertising and marketing of available properties.\n\n To make appropriate nominations and allocations to all permanent accommodation that the Council owns or has nomination rights to. To do so within agreed timescales to minimise voids periods and potential financial loss to the Council.\n\n Actively support and manage the housing allocation process to minimise void/ re-let times. Develop and implement creative strategies to reduce re-let times in council housing and temporary accommodation.\n\n Support the placing of households into emergency accommodation, where required, including households for social care services. To support reception and late duty rotas (outside office hours) as required to ensure that all customers approved for emergency accommodation are placed on the day.\n\n To provide accurate advice to households regarding their offer and consequences of refusals.\n\n To provide telephone and reception services as needed for customers with rehousing enquiries, including participation in section rotas.\n\n To undertake project work around new initiatives and priorities that the Council or Government may develop, including targeted housing support, special viewings or lettings schemes and research on housing needs.\n\n To make all necessary referrals to relevant services or departments, including the Council’s medical officer, social care services and housing options services, and investigate high need or exceptional cases. This will include preparing reports for the allocations and social care panels where required.\n\n To amend and update cases, properties and schemes on the LOCATA system and advise applicants on the use of the service. This will include monitoring and identifying any anomalies in bidding patterns and taking action to address issues, such as non-bidding or inappropriate bidding.\n\n To actively manage case work in accordance to expected standards of timeliness and quality and to adhere to agreed procedures at all times, including maintaining effective record keeping.\n\n Be knowledgeable and up to date with housing legislation, policy, procedures, case law and Codes of Guidance to ensure statutory requirements are consistently met.\n\n To contribute to communicating clearly and effectively with staff, customers and their representatives, Elected Members, colleagues and other third parties around all aspects of the service delivery and linkages with other areas, promoting a widespread understanding of the service and its capacity in order to manage stakeholders’ expectations and agree realistic outcomes and goals.\n\n Represent the service at meetings, case conferences and on committees/bodies as required.\n\n To undertake investigations into complaints and Members Enquiries and ombudsman enquiries as required. Ensure corporate standards are met consistently, including complaints and Members Enquiries, as required.\n\n Contribute to the development and review of procedure manuals providing guidance on the functions of the team.\n\n To actively support and contribute to the effective management of the allocated department / team budget.\n\n To ensure all purchasing and procurement is conducted in line with the corporate guidelines with appropriate use of the Council’s financial systems.\n\n To demonstrate cost-consciousness and identify any cost-effective changes to own way of working

Planner/Administrator\n\n£32,024\n\nFull Time\n\nBased in Feltham \n\nMon – Friday – 40 hour week - Hybrid\n\nAbout Lampton Group\n\nLampton Group was established by the London Borough of Hounslow in 2012 with the objective of trading local authority functions in order to generate financial surpluses and return those to the council. \n\nWe are established as a business that has a social heart with a commercial head that delivers outstanding services across the Borough. We are made up of five distinct service business areas:\n\nAbout the Job\n\nTo deliver an effective planning and administrative function supporting maintenance, planned works, repairs and property-related services.\n\nThe postholder will coordinate workforce scheduling, manage operational systems, and act as a key liaison between residents, clients, contractors, suppliers and internal teams to ensure that all works are delivered on time, efficiently and to a high standard of customer satisfaction.\n\nThe role is pivotal in ensuring seamless service delivery through proactive scheduling, effective communication, strong organisational skills and continuous improvement of processes.\n\nKey Responsibilities: -\n\nUtilise IT systems to create and manage job orders, schedule appointments, and maintain workforce diaries.\nImplement dynamic work scheduling, planning activities in advance and adjusting in real time to maintain productivity and meet performance targets.\nEnsure operatives have a full and balanced workload, reallocating work where required and integrating emergency and urgent repairs.\nMonitor team and trade capacity to ensure emergency, urgent and routine works are delivered within target timescales.\nArrange follow-on works for multi-trade jobs, ensuring clear communication with residents regarding duration and appointments.\nFollow up out-of-hours emergencies to ensure completion information is recorded and further works arranged where required.\nSupport pre-inspection and post-inspection diary management for maintenance officers and supervisors.\n\nCommunication & Customer Service\n\nAct as first point of contact for residents, leaseholders, clients, suppliers and contractors.\nProvide clear, accurate and timely information regarding job status and appointments.\nProactively contact residents to reschedule appointments where required and minimise appointment failures.\nMaintain active communication with field operatives to resolve disruptions and prevent unproductive time.\nAssist in responding to complaints, councillor enquiries and service-related queries.\nDeliver a consistently high standard of customer care aligned to organisational values.\n\nAdministration & Systems\n\nMaintain and update electronic and manual systems including job orders, status changes, variations and appointment amendments.\nPrepare project files and documentation prior to commencement of works.\nSupport onboarding of third-party contractors and suppliers in line with procurement procedures.\nProvide administrative support to meetings, projects and operational activities.\nEnsure compliance with Health & Safety regulations and company policies\nSupport organisational change initiatives within the planning and administration function.\n\nPerformance & Continuous Improvement\n\nIdentify risks to service delivery early and escalate where appropriate.\nMonitor scheduling performance and contribute to achieving 100% on-the-day completion targets.\nSuggest improvements and innovations to enhance operational efficiency.\nWork collaboratively across departments to ensure cohesive processes and service excellence.\nUndertake any duties consistent with the objectives of the role.\n\nPrevious Experience and Skills Required:\n\nEssential\n\nProven experience in work planning, scheduling or project administration within a maintenance or property environment.\nExperience using scheduling tools and IT systems to manage diaries and workforce activity.\nStrong customer service experience within a fast-paced environment.\nExcellent IT skills including MS Office (Word, Excel) and relevant planning software.\nAbility to prioritise workload and work under pressure while maintaining accuracy.\nStrong communication skills (written and verbal).Desirable\n\nExperience within a social housing repairs environment.\nUnderstanding of construction trades, materials and maintenance processes.\nKnowledge of systems used in housing repairs and maintenance.\nAwareness of relevant building and housing regulations (e.g., Decent Homes Standard, H&S, Fire Safety, Asbestos).\nRelevant vocational qualification (Apprenticeship / NVQ Level 2–3 or equivalent experience).\n\nPersonal Attributes\n\nHighly organised with strong attention to detail.\nSolution-focused and analytical approach to problem solving.\nSelf-motivated with ability to work independently and as part of a team.\nProfessional, resilient and adaptable.\nCommitted to continuous learning and service improvement.\nDemonstrates integrity, fairness and commitment to equality and inclusion\n\nIn return Lampton Group will offer you \n\nWe offer annual pay reviews and incremental pay increases\n23 days holiday allowance, plus bank holidays\nFree gym membership \nEnhanced Maternity and Paternity leave and Pension Scheme \nExclusive Discounts - save with Lampton Rewards and EE mobile offers\nStaff wellbeing perks - online GP access, EAP, health testing, flu Jabs, and eye care vouchers\nSustainability Perks - cycle to work and electric car salary sacrifice scheme\nCareer Growth – CPD training, structured development, and leadership opportunities\n\nDue to the needs of the business and the department, we may interview suitable candidates before the closing date. This job may also close early if a large number of applications are received. You are advised to submit your application as early as possible to avoid missing your chance to apply. \n\nDiversity, equity and inclusion are at the heart of what we value as an organisation. Lampton Group is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support with any reasonable adjustments that are needed within the recruitment process

Bodyshop Manager \nBasic Salary & OTE: Up To £78,000 \nLocation: Harrow \n \nWe are looking to recruit a Bodyshop Manager for our body shop to facilitate and oversee the day-to-day delivery of excellent customer service and site profitability by motivating, supporting and managing their team to deliver a quality repair - on time, every time. \n \nThe successful candidate will be an outgoing Bodyshop Manager able to deliver exceptional market-leading customer service by actively managing the delivery of a first-class customer service journey. This will be achieved by proactive control of the customer experience, from initial booking into the final return of the vehicle. \n \nResponsibilities of a Bodyshop Manager \n·Ultimately responsible for all activities at the repair centre through the effective control of line managers and supervisory colleagues, paying attention to profits in line with the business plan. \n·Engage with key members of the team to agree output targets and provide feedback on the previous day's performance. \n·Engaging all team members for managerial, supervisory and customer facing positions. Reviewing the performance and objectives of staff and developing a training plan. \n·Personally, monitoring customer complaints and ensuring that they are resolved quickly and fairly. \n·Ensuring that all Housekeeping and Health and Safety regulations/policies are adhered to by all members of the team. \n·Preparing accurate data and statistics in line with weekly and monthly reporting requirements and contributing to regional meetings helping identify and promote new business opportunities. \n \nSkills and Qualifications of a Bodyshop Manager \n·Strong organisational skills \n·Flexible work attitude \n·Ability to effectively deliver site performance and profitable growth \n·Excellent leadership skills, technical expertise. \n·Strong communication skills for customer service and team communication. \n·Strong leadership qualities \n·Experience in the Managerial position in a Bodyshop or similar environment \n \nIf you think you are a good fit for this Bodyshop Manager role, please contact Kelsey @ Auto Skills and state reference job number 53779 \n \nDon't worry if your CV is out of date. Get in touch and we can work that out later. \nAs well as this Bodyshop Manager role, Auto Skills UK is recognized as the leading provider of temporary and permanent staffing solutions, from productive trades to senior management and are always looking for candidates within the Bodyshop including: \nBodyshop Manager, Bodyshop Workshop Controller, Assistant Bodyshop Manager, Bodyshop Workshop Manager, Workshop Controller

Noise & Nuisance Enforcement Officer South London | £26.52 per hour (Umbrella) A South London Local Authority is looking for an experienced Noise & Nuisance Enforcement Officer to join their busy Pollution Team. You’ll investigate statutory nuisance complaints, respond to noise issues, and take enforcement action where required—helping to protect residents and improve community wellbeing. Key Duties: Investigate complaints under the Environmental Protection Act 1990 Manage construction noise in line with the Control of Pollution Act 1974 Carry out site visits, gather evidence, and support enforcement action Provide advice to residents, businesses, and contractors What We’re Looking For: Proven experience in noise and nuisance enforcement Strong knowledge of relevant legislation Excellent communication and customer service skills Ability to manage workload and meet deadlines Confident working independently and as part of a team Essential: Full UK Driving Licence Access to a vehicle...

The Customer Care Administrator will handle a high volume of customer enquiries and complaints via phone and email, using CRM (D365) and ticketing (Galaxy) systems to ensure timely, accurate and professional responses. A prestigious National Heritage site in Southwest London is seeking an experience

Facilities Management Service Manager, Full time on-site North Yorkshire, Salary £38,000-£42,000 Your new company Your new company partners with the UK military nationally to deliver their facilities management across commercial and residential sites. With values that align with putting the customer first, your new company prides itself on the delivery of all projects, no matter the size. Your new role I am looking for an experienced Service Manager to lead the safe, compliant and effective delivery of planned and reactive maintenance services across the client's contract. You will play a key role in ensuring that maintenance activities are delivered in line with statutory legislation, MoD mandatory requirements, Health, Safety and Environmental standards, while consistently achieving performance, quality and value-for-money targets. Working closely with supply chain partners and site-based teams, you will coordinate day-to-day service delivery, ensuring that suitably qualified operatives are deployed with the correct equipment, skills and authorisations. You will be responsible for overseeing safe systems of work, reviewing Risk Assessments and Method Statements, and ensuring all activity is accurately recorded through the CAFM system with supporting documentation completed on time. A significant part of the role involves building strong working relationships with Defence Infrastructure Organisation representatives, end users and internal stakeholders. Acting as a key point of contact, you will support the resolution of operational issues and complaints, contribute to the development of additional work, and provide professional and technical advice to support estate operations. You will also manage small billable works, including producing rough orders of cost and ensuring works are delivered efficiently and commercially. As a Service Manager, you will lead by example, embedding a positive safety culture and providing clear supervision, coaching and direction to teams to ensure service levels are met. You will balance operational priorities with commercial awareness, managing costs, mitigating risk and contributing to forward maintenance planning to support a profitable and sustainable contract. What you'll need to succeed You will have practical experience working within planned and reactive maintenance environments, ideally with responsibility for small project delivery. You will hold an HNC (or equivalent experience) in a building, civil, electrical or mechanical discipline, alongside a management-level Health & Safety qualification such as SMSTS. Strong IT skills are essential, with confidence using Microsoft Office and CAFM systems. Technical competency is essential for this role. You will be comfortable taking on additional responsibilities such as Legionella, Asbestos, Confined Space or Working at Height Authorised Person roles, with training provided where required. Above all, you will be a confident communicator with strong relationship management skills, able to influence stakeholders, make sound decisions and drive high standards of delivery in a regulated, safety-critical environment. What you'll get in return • Salary of £38,000-£42,000, • 25 days annual leave, • Single private medical cover, • Life assurance 2x annual salary, • 6% employee matched pension contribution What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. # 4797095

Freightserve recruitment are looking for a Cargo Customer Service Agent for a well established Airline GSA based in the Heathrow area. Role:- Manage the day-to-day customer service activities for a key airline. Will be ensuring the smooth operational flow, monitor and recording of all reservations. RESPONSIBILITIES:- • Manage complete end-to-end booking process., • Direct interface with UK freight forwarders, overseas offices, interline partners, GHAs & other Company offices., • Keeping in-house and airline system up to date, including full data capture., • Oversee Pre Bookings., • Acting as main contact through both customer calls and emails, • Deal with pricing enquires and rates., • Managing capacity control and priorities., • Responding to request for tracking information & post flights., • Dealing with customer complaints and service issues., • Provide booking list to GHAs and pre-alert outstations., • Oversee trucking to ensure smooth transit. SKILLS & EXPERIENCE:- • Ideally candidate should have Airline, GSA or Freight Forwarding experience., • Have outstanding customer service skills and good understanding of the cargo market., • Ability to work in a fast paced environment handling multiple initiatives and prioritize own workload., • Autonomy in the role and capaci...

Store Manager Location Richmond Branch Flexibility required to cover Clapham Branch – SW11 when necessary. Working Hours 44 hours per week - Monday to Friday, plus every second Saturday. Salary Competitive salary depending on experience, between £37,000- £39,000 per annum Opportunity to earn annual performance-related bonus and monthly sales target bonus Job Summary We are seeking an experienced and motivated Store Manager to lead the daily operations of our busy paint and hardware store. The successful candidate will be responsible for managing staff, delivering excellent customer service, driving sales, maintaining stock levels, and ensuring the smooth running of the branch. This role is ideal for someone with previous management experience within the paint, decorating, hardware, builders’ merchant, or trade retail industry. Key Responsibilities Manage the day-to-day operations of the store Lead, motivate, and support the store team Deliver outstanding customer service to trade and retail customers Achieve sales targets and maximise store performance Maintain high standards of merchandising and store presentation Monitor stock levels and coordinate stock ordering Build strong relationships with suppliers and customers Handle customer queries and resolve complaints professionally ...

• Van Driver - Grocery deliveries to customers homes, • Greenford, • £15.07 per hour plus accrued holiday pay, • Shifts - start times between 11:30AM and 2:00PM, • Monday to Friday and Weekends available, • Previous Grocery delivery experience preferred A leading food delivery company is seeking experienced van drivers to deliver groceries to customers on behalf of a high end supermarket chain. The depot is located in Greenford, West London. Three minutes from Greenford Tube Station on the Central Line. The Role • Delivering online grocery orders direct to customers homes. This includes responsibility for the accurate management of paperwork and any items returned by customers., • Providing excellent customer service. Other responsibilities include. • Completing accurate vehicle safety checks, • Managing customer questions and any complaints in a professional manner, • Manual handling will be involved including the handling and transportation of alcoholic drinks and pork meat products Requirements To be considered for the role you must meet the following requirements. • Must have held a UK Drivers License for a minimum of 12 months, • The license must enable you to drive a ma...

Key Responsibilities Act as team leader to support the customer service team Build strong relationships with existing customers Handle customer queries and complaints professionally Maintain accurate customer and order records Support order processing and daily team activity Help re-enga

Critical Project Resourcing Ltd is seeking a Noise & Nuisance Enforcement Officer in Twickenham.This role involves investigating statutory nuisance complaints, responding to noise issues, and taking enforcement action.Successful candidates will bring proven experience in noise enforcement and strong

West London NHS Trust is looking for a Patient Experience Lead to drive improvements in patient feedback processes, manage corporate complaints, and collaborate with various stakeholders within the NHS framework. The ideal candidate will possess relevant experience in patient experience management,

CPR is looking for an experienced Noise & Nuisance Enforcement Officer to join their Pollution Team in South London. The role involves investigating statutory nuisance complaints, managing construction noise, and taking enforcement action when necessary. The ideal candidate will have proven experien

Noise & Nuisance Enforcement Officer. A South London Local Authority is looking for an experienced Noise & Nuisance Enforcement Officer to join their busy Pollution Team. You’ll investigate statutory nuisance complaints, respond to noise issues, and take enforcement action where required—helping

Lettings Officer Rate of pay: £18.65 PAYE / £24.65 Umbrella per hour Job Type: Temporary until September 2026 Location: Wembley HA9About the Role We are recruiting for a Lettings Officer to coordinate the end-to-end lettings process, from notification of tenancy termination through to sign-up of new tenants. This role is focused on reducing void times, maximising rental income, and delivering a proactive, customer-focused service. You will manage lettings activity, liaise with internal teams and contractors, and ensure a smooth and efficient process for customers. Day-to-Day Responsibilities Coordinate all aspects of the lettings process for void properties Arrange and conduct property viewings and tenancy sign-ups Act as the first point of contact for customer and stakeholder queries Manage documentation for viewings, sign-ups, and tenancy handovers Maintain accurate records and update housing systems in real time Liaise with contractors, surveyors and internal teams to progress void works Monitor turnaround times and ensure properties are relet within target Complete affordability assessments and pre-tenancy checks Handle customer enquiries and complaints, ensuring timely resolution Ensure compliance checks and certification are completed before tenancy starts Prepare and issue tenancy induction packs Record and manage property and customer data, including CORE logs Coordinate appointments and bookings across multi-agency teams Track contractor performance and escalate issues where required Support KPI monitoring and assist with invoice processing Identify hard-to-let properties and suggest improvements Attend and minute meetings with stakeholders and contractorsRequired Skills & Experience Experience delivering customer-focused support in a fast-paced environment Strong administrative experience, managing processes and documentation Accurate data input and experience maintaining confidential records Ability to handle sensitive information appropriately Excellent communication skills (written and verbal) Ability to deal with challenging or vulnerable customers professionally Strong organisational skills and ability to manage competing priorities Comfortable using Microsoft Office, Teams, and housing/CRM systems Ability to work collaboratively with internal teams and external partners Experience within a social housing or local authority settingTo apply for the Lettings Officer position, please submit your CV detailing your relevant experience

Environmental Health Pollution Officer A local authority is seeking an experienced Environmental Health professional to join its Pollution (Noise & Nuisance) Team. This is a fast-paced, varied role dealing with complex statutory nuisance and pollution issues. Key responsibilities Investigate statutory nuisance complaints (noise, dust, smoke, fumes, light) Enforce Environmental Protection Act 1990 and related legislation Regulate construction sites and assess Section 61 applications Take enforcement action, gather evidence, and prepare legal cases Provide advice to residents, businesses, and stakeholders Manage complex and sensitive caseworkSenior / Principal level duties Lead complex investigations and projects Prepare prosecution cases and provide expert advice Support policy development and mentor junior staffAbout you Strong experience in statutory nuisance and pollution control Excellent knowledge of relevant legislation Good communication and organisational skills Ability to work independently and meet deadlines Full UK driving licence and access to a vehicleAdditional information Flexible working required, including occasional evenings Travel across the partnership area required

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK's #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS! - No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. "To share the light and warmth of hospitality". With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow. A WORLD OF REWARDS Hourly Rate of £13.90 plus front office incentives. Smart uniform provided Free and healthy meals when on duty Grow your Career! Personal Development programmes designed to support you at every step of your career A chance to make a difference through our Corporate Responsibility programmes - Find out what and how we are doing (https://cr.hilton.com) Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets) Team Member Referral Program High street discounts: with Perks at Work Holiday: 28 daysincluding bank holidays (increasing yearly to up to 33 days) Discounted dental and health cover Free Parking Modern and inclusive Team Member's areas As a Front Desk Supervisor you will assists in management of daily Front Office operations and works with customers and Guests as part of a project used to demonstrate capabilities required in the hotel management sector. You will join the Front Office team, working in the Reception area of the hotel. You enjoy supervising and delivering front office operations smoothly and efficiently, dealing with guests' queries and complaints, and creating memorable experiences for our guests and colleagues. Are you an ambitious hotelier, with some experience leading a team or ready for your first leadership position? Do you have passion for exceptional customer service, excellent communication, coaching, and problem solving skills? Then this is the job for you! EVERY JOB MAKES THE STAY. At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests - and behind every job, there's an extraordinary person working to make each Stay magical. That's why at Hilton, Every Job Makes the Stay. Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company TPBN1_UKCT

Technical Manager (Property Services / Compliance & Asset Management) Salary: Up to £55,000 Location: South West London We are seeking an experienced Technical Services Manager to lead on a range of complex property services workstreams within a high-performing housing environment. This is a key leadership role with responsibility for ensuring compliance, driving service improvement, and overseeing critical areas including building safety, disrepair, damp & mould, fire risk actions, and contractor performance. You will provide strategic and operational oversight across multiple technical functions, ensuring statutory obligations are met, risks are effectively managed, and services are delivered to a consistently high standard. Working closely with senior leaders, contractors, and internal teams, you will play a central role in shaping performance, governance, and resident outcomes. Key Responsibilities Lead on compliance-related service areas including damp & mould (Awaab's Law), disrepair, fire safety actions, and building safety compliance Oversee contractor performance, procurement activity, mobilisation, and ongoing contract governance Ensure effective management and delivery of FRA actions, M&E requirements, EICRs, and LGSR compliance Manage risk, audit trails, and performance reporting for senior leadership and board-level governance Oversee disrepair case management, including legal liaison, cost control, and statutory compliance Drive data-led performance monitoring, identifying trends, risks, and service improvements Lead on complaints, Ombudsman responses, and external stakeholder engagement where required Manage and develop a multi-disciplinary team, ensuring high performance and accountability Contribute to service transformation, process improvement, and operational efficiency initiatives About You You will be a confident and experienced technical leader with a strong background in housing, property services, or a compliance-driven environment. You will bring: Strong experience in building safety, asset management, or repairs/disrepair services Proven track record in contractor management, procurement, and performance improvement Deep understanding of housing compliance, HHSRS, and statutory obligations Experience managing risk, budgets, and complex operational casework Strong stakeholder management skills, including working with senior leadership and external partners Analytical mindset with the ability to interpret data and drive service improvements Ability to lead teams, manage change, and operate effectively under pressure What We're Looking For A proactive, solutions-focused professional who can balance strategic oversight with hands-on delivery. You will be comfortable operating in a fast-paced environment, managing competing priorities, and driving high standards across technical and compliance functions. This is an excellent opportunity for a motivated leader looking to make a tangible impact on service quality, safety, and resident outcomes

Pertemps Network Group are recruiting on behalf of a well-established and reputable service provider seeking a motivated and customer-focused Call Centre Sales Advisor to join their friendly and high-performing team in Brentford. Location: Brentford, West London Job Type: Permanent | Full Time Salary: £25,500 per annum + Uncapped Commission + Competitive Benefits Shift Pattern: Monday- Friday (phone number removed) , 9.30-5.30, 9.30 - 6.00 and 10.30 - 7.00pm) and Both Saturday/Sunday ( Once Every 6 Weeks) This is an excellent opportunity for a driven individual who enjoys speaking with customers, delivering outstanding service, and achieving results. You will play a key role in supporting customers, generating sales, and contributing to overall team success within a supportive and professional call centre environment. The Role As a Call Centre Sales Advisor, you will manage both inbound and outbound enquiries, provide tailored solutions to customers, and help drive business growth through excellent customer engagement. Key Responsibilities Manage inbound and outbound sales calls, delivering professional and engaging customer interactions Respond to customer enquiries via telephone and email, ensuring timely and accurate responses Build strong, long-lasting relationships with both new and existing customers Maintain excellent product and service knowledge to confidently explain features, benefits, and value Tailor quotations based on customer requirements and identify opportunities to upsell additional services Process customer deposits and ensure all customer requirements are accurately recorded Maintain accurate and detailed records within the CRM system Schedule follow-up calls to support sales conversion and customer satisfaction Support reporting activities and contribute to team performance tracking Escalate complaints appropriately in line with company procedures Follow all Health & Safety and company compliance requirements Carry out additional duties as required to support the wider teamWe are looking for confident communicators with strong customer service and sales skills who can thrive in a fast-paced contact centre environment. Essential: Minimum 2 years’ experience working in a Call Centre or Contact Centre environment Excellent verbal and written communication skills Strong interpersonal skills and ability to build rapport with customers Experience using Microsoft Office applications Strong organisational skills with the ability to prioritise multiple tasks effectively Ability to work under pressure and meet targets or deadlines Positive attitude and ability to work collaboratively within a teamDesirable: Previous complaint handling experience Experience working with CRM systems Proven ability to achieve or exceed sales targetsPertemps Network Group welcomes applications from experienced Retail/Sales background looking to take the next step in their career

Resident Liaison Officer - Brentford - Internal and External Planned Maintenance Salary: Up to £35K + Package Location: Brentford Job Type: Permanent Fortus Recruitment Group is a leading recruitment agency specialising in the repairs & maintenance industry. We are currently working with a well-established client who is seeking a skilled Resident Liaison Officer to join their internal & external planned maintenance team in the Brentford area. This role focuses on internal projects and involves working in occupied properties and offices. Key Responsibilities: Appointment Booking: Coordinate and schedule appointments to visit occupied properties, ensuring minimal disruption to residents. Condition Surveys: Conduct surveys to assess property conditions prior to and post-work. Resident Support: Handle resident complaints and concerns, providing a high level of customer service and maintaining positive relationships. Collaboration: Work closely with the site team and contractors to ensure that works are carried out to the highest standard and within specified timelines. Relationship Building: Develop strong, trusting relationships with tenants and contractors, ensuring a smooth and efficient process for all parties involved. Key Skills & Experience: Proven experience as a Resident Liaison Officer, ideally within planned maintenance or similar projects. Excellent communication skills (both written and verbal) with the ability to interact effectively with residents and contractors. Strong IT skills to manage scheduling, reporting, and communication. A proactive and customer-focused approach to problem-solving. Ability to work well within a team and manage multiple tasks simultaneously If you are interested in this position please apply or if you would like to have a confidential chat please call office and speak to Taylor Johnston. Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment is an equal opportunities employer

Warehouse Operations Support Hayes Temporary to Permanent (after 12 successful weeks) £12.92 per hour Hours: Fri, Sat, Sun 06:00am – 15:30pm ; Mon, Tue 14:00pm – 23:00pm ASAP Start Our client based in Hayes is seeking a reliable Warehouse Operations Support to join their team on an ongoing temporary basis, with strong potential for permanent employment. This role offers a varied mix of warehouse, operational, and customer service duties. Key Responsibilities: Unloading trailers and sorting parcels into delivery routes Maintaining warehouse cleanliness and operational readiness Supporting drivers and monitoring delivery activity through internal systems Handling customer queries and complaints professionally Reviewing delivery compliance and updating spreadsheets Assisting with daily operational flow to ensure efficiencyIdeal Candidate: Warehouse, administration, or customer service experience Team Leader or supervisory experience beneficial Strong communication and organisational skills Good IT and spreadsheet knowledge Proactive, flexible, and detail-oriented This is a great opportunity for someone looking to build a long-term career within logistics and operations. If you are interested please apply now or contact us on (phone number removed)

Legal Business Support Officer Location: Hybrid working (Harrow Council Hub, Forward Drive, Harrow, HA3 8NT) Employer: Pertemps Recruitment Partnership (on behalf of London Borough of Harrow) Contract: Temporary - 3 months (with potential to extend) Pay Rate: £16.71 (PAYE) Pertemps is recruiting a Legal Business Support Officer to support HB Public Law, a shared legal service delivering work across multiple local authorities. This is a varied and fast-paced role providing high-quality legal and administrative support within a regulated public sector environment. This role will include performing a PA type function to the Director of Legal and Governance and, when necessary, providing diary support across the team. Key Responsibilities: Provide comprehensive administrative and legal business support across the Legal & Governance service in accordance with statutory requirements and council policies. Act as a key point of contact for complex enquiries and minor complaints, resolving issues effectively and escalating where appropriate. Support lawyers and managers by producing complex, confidential and sensitive legal documents, reports and correspondence. Co-ordinate meetings, panels and hearings, including diary management, preparing agendas, minute-taking and post-meeting actions. Maintain accurate records on legal case management systems, databases and spreadsheets, producing reports as required.Essential Requirements: Experience in legal support, governance or public sector business support Strong organisational skills and attention to detail Proficient in MS Word, Excel, Outlook and PowerPoint Excellent communication skills and ability to handle confidential information Ability to manage competing priorities and work collaborativelyDesirable: Local government or shared legal service experience Financial administration or SAP experience About us: For almost 60 years, Pertemps Recruitment Partnership have been the market leader in providing permanent and temporary staffing solutions and we are one of the most established players within the recruitment industry. The Sunday Times has listed us as one of the Best 100 Companies to work for 14 years running. We are not a big scary faceless company, quite the opposite: we strongly believe in the personal touch with everything we do. We are proud to be accredited 'investor in people' which is reflected across our business in length of service and career progression of our employees. London Borough of Harrow is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow & Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406. The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, any your data protection rights, can be found by visiting (url removed)

Pear Recruitment - Senior Sales Administrator (with PA support to Sales Director) Location – North London Salary - £36,000 Hours - Mon – Fri 9.00am – 5.30pm Our client is seeking a highly accurate and detail focused Sales Administrator to support their Sales Team within a busy housebuilding environment. This role is heavily data driven and requires a high level of precision. The successful candidate will be responsible for entering and maintaining sales data within their in-house system and generating client and internal reports directly from that data. Accuracy is crucial in this Role! In addition, the role includes PA support to the Sales Director; however, the primary focus is Sales Administration. Key Responsibilities Sales Administration (Primary Focus – approx. 70–80%): Accurately input and maintain all sales data within the in-house system Generate letters, reports, and documentation directly from system data Ensure all data entered is 100% accurate and fully checked before use Maintain plot trackers, pricing schedules, and reservation data Produce weekly and monthly sales reports using Excel Process HR related admin (holiday, sick, rota) & support onboarding (devices, uniform, PPE) Liaise with site sales teams to collect and verify accurate information Identify and resolve discrepancies in data, pricing, and plot status Monitor shared inbox and respond to enquiries Process cancellations & refunds Invoice checks & approvals - Log and track all financial actions and ensure compliance PA Support to Sales Director (Secondary – approx. 20–30%): Manage diary, meetings, and scheduling Prepare reports and presentations Coordinate internal communications Provide general administrative support Complaints handling Manage and coordinate: Document approvals (Docusign), invoices and expenses for the sales team Skills & Experience Required: Strong experience in a Sales Administration or data-driven admin role Advanced Excel skills Exceptional attention to detail and accuracy in data entry Proven ability to work with high volumes of data without errors Ability to check, validate information before submission Strong organisational skills and ability to prioritise workload Confident communicator, able to liaise with multiple teams Desirable: Experience within housebuilding or property sales Experience using CRM sales systems Experience generating reports and documentation from system data Personal Attributes: Highly methodical and detail-driven Takes ownership and accountability for accuracy Proactive and able to work independently Calm and reliable under pressure If you are interested in this Senior Sales Administrator position and would like to know more, please email your CV or telephone us on a strictly private and confidential basis. Due to the number of responses, we receive to our advertisements we are unfortunately unable to respond individually to each applicant. If you do not hear from us within 7 days you may assume you have not been selected this time - but please apply for anything you feel you are suitable for and thank you for your interest in PEAR Recruitment. Confidentiality – All communication with us is treated with the upmost confidentiality and you will always be advised if your CV is being submitted to a client

We are urgently looking to recruit a Warehouse/forklift-counter balance driver within the Greenford area, this is a temp to permenant role. This role provides opportunity for development and progression within the company on a permenant basis MAIN DUTIES/RESPONSIBLITIES : Valid In date certificate for Forklift/Counter Balance is essential Experienced in the fundamentals around the safety of Forklifts in the Warehouse Warehouse experience Loading and unloading of vehicles and trailers which may include some heavy lifting Shrink wrapping and pallet strapping Day-to-day administration Participation in the stock take Filling in of Check Sheets, Delivery Notes Weighing and labelling of goods Need previous experience of the Health and Safety standards of the warehouse YOU SHOULD: Provide a friendly and helpful response to customer enquires to their total satisfaction in order to contribute to the distribution team’s goal of improving service levels to be the best in the industry Identify and work with third party distribution providers, identify potential problems to ensure the smooth flow of orders and customer satisfaction Ensure that complaints, as they affect your direct responsibility, are promptly dealt with, in a professional manner Maintain company property to the required standard Represent the company in a business-like manner and maintain a standard of dress and appearance in keeping with the job and position within the company As an employee, you have a legal duty to take reasonable care of yourself and others and to co-operate with management on all aspects of health and safety, as set out in the Employee Safety Handbook Be prepared to assist with out-of-hours services to customers when the need arises. as well as any ad hoc duties as required by the Branch Manager, Assistant Branch Manager or a Director A Forklift / Counter Balance licence is a must have HOURS: 07:30am - 17:30pm Monday to Friday, You must be prepared to work longer hours but you will be paid over-time ratefor any time over 5pm. We look forward to hearing from you at Team CV Ltd

Call Centre Sales Advisor West London | £26,500 + Uncapped Commission + Benefits We're working with a well-established and growing business within a customer-focused, service-led sector, looking to recruit a Call Centre Sales Advisor to join their team in West London. This is a fantastic opportunity for someone who enjoys a fast-paced, sales-driven environment, with a strong focus on inbound enquiries (around 95%), meaning you'll be dealing with warm, engaged customers rather than heavy outbound calling. The Role You'll be responsible for managing a high volume of inbound enquiries, supporting customers through their journey and converting opportunities into sales, with only a small element of outbound follow-up. Key responsibilities include: Handling predominantly inbound sales calls (circa 95%) Responding to customer enquiries via phone and email Building strong relationships with new and existing customers Understanding customer needs and tailoring solutions accordingly Maximising opportunities through upselling additional services Maintaining accurate records on the CRM system Supporting with reporting and general team performance Escalating any issues or complaints where required About You Experience within a call centre or contact centre environment prefferred but not essential Customer service sales experience is a must Strong communication and interpersonal skills A confident, proactive approach to sales Comfortable working to targets in a performance-driven environment Organised, self-motivated and able to manage multiple tasks A team player who thrives in a collaborative setting What's on Offer £26,500 basic salary Uncapped commission structure Only 1 weekend per month sometimes less, supporting a strong work life balance Supportive team environment Ongoing training and development Opportunity to grow within a stable and expanding businessBBH36070

Resident Liaison Officer – Social Housing Refurbishment Ealing, West London A leading main contractor specialising in planned refurbishment works within the social housing sector is looking to appoint an experienced Resident Liaison Officer (RLO) to join their team on a long-term programme in London Borough of Ealing. The company has recently secured a significant Social Housing Decarbonisation Fund (SHDF) framework worth £18m per year, delivering improvement works to low-rise residential blocks across the borough. This is a long-term programme of works, offering excellent job security and the opportunity to work with a well-established contractor with a strong pipeline of projects. The Role As Resident Liaison Officer, you will be the key point of contact between the residents, site teams and the client, ensuring works are delivered smoothly while maintaining a high level of customer satisfaction. Key responsibilities include: Acting as the main point of contact for residents throughout the refurbishment works Carrying out resident consultations and pre-start meetings Keeping tenants informed about programme timelines, access requirements and progress of works Managing queries, concerns and complaints in a professional and proactive manner Coordinating access to properties with the site team Maintaining clear communication and accurate records to ensure a positive resident experience The Works The programme forms part of the government-backed SHDF initiative, focused on improving the energy efficiency and condition of social housing. Typical works may include: External wall insulation (EWI) Window replacements Roofing works External repairs and energy efficiency upgrades Requirements Previous experience working as a Resident Liaison Officer within social housing refurbishment or planned works Strong interpersonal and communication skills Ability to build trust with residents and work closely with site teams Organised with good administrative skills Full UK driving licence and own vehicle required Package Generous salary Car allowance and fuel card Long-term secured work on a major framework * Opportunity to join a stable and growing contractor with an excellent reputation This is a fantastic opportunity for a Resident Liaison Officer looking for long-term stability on a high-value refurbishment programme in West London. If you’d like, I can also tighten this into a punchier LinkedIn job advert (which tends to attract more applicants)

Job Summary We are seeking a dedicated and proactive Resident Liaison Officer to serve as a vital link between our client and the surrounding community and businesses. The ideal candidate will possess strong communication skills and the ability to analyse data effectively. This role is essential for fostering relationships, understanding client needs, and ensuring that our services align with their expectations. Duties • Outreach with residents and businesses on planned construction works (door knocking, calling, emailing, etc.), • Co-create practical mitigation plans (access, deliveries, noise, trading hours), coordinating with our Pre-Construction/Construction teams, • Feed local needs into evolving construction plans and traffic management, • Stay close to the site team to keep community information accurate and current, • Plan and run drop-in events to inform the local community of construction works, represent our client at local events, • Monitor the OPEN inbox and social channels: triage, draft replies, escalate per protocol, • Draft clear, plain-English updates for newsletters, letters, web, and social, • Identify and help deliver community benefits/social value (schools, clubs, charities), • Maintain engagement records in our CRM and produce short weekly updates Success Looks Like • Timely responses (acknowledge within 1 business day; resolve/close as agreed), • Fewer complaints/escalations; positive feedback from traders/residents, • Accurate, audit-ready engagement logs and brief weekly updates Required Experience • Community liaison on construction/infrastructure/housing projects (utilities, civils or similar), • Confident face-to-face engagement; calm de-escalation and complaints handling, • Clear writing for public audiences; event organisation, • Strong coordination skills; comfortable on live worksites, • Basic digital skills: email, CRM/Excel, social media monitoring, • Local knowledge of Old Oak and Park Royal (or ability to quickly build an understanding of the local area) Desirable Experience • Experience with local authority processes (permits, traffic management planning communications), • Infrastructure and/or construction experience, • Driving licence, • Language experience in Polish, Punjabi or Arabic Job Types: Part-time, Temporary, Freelance Contract length: 6-12 months

Building Maintenance Supervisor Repairs & Maintenance Full-time | Permanent Ealing & Staines Building Maintenance Supervisor job covering Ealing and Staines – overseeing responsive repairs, planned maintenance, and property inspections across occupied residential properties for a well-established property services contractor, offering the opportunity to lead trades teams and subcontractors within a fast-paced social housing maintenance environment. The Role This is an excellent opportunity for an experienced Building Maintenance Supervisor to join a growing property maintenance operation delivering responsive repairs, planned works, cyclical maintenance, and refurbishment projects across residential housing stock. The successful candidate will be responsible for supervising operatives and subcontractors, carrying out property inspections, monitoring quality and compliance, and ensuring repairs and maintenance works are delivered safely, efficiently, and to a high standard. The role combines hands-on operational oversight with strong customer service and performance management responsibilities. This position will be based across two locations, with four days per week in Ealing and one day per week in Staines. Following successful completion of probation, there will also be the opportunity to work from home one day per week. Key Responsibilities Supervising day-to-day reactive repairs, planned maintenance, and cyclical works across occupied residential properties Conducting pre- and post-inspections to assess work quality, compliance, and completion standards Managing and coordinating trades operatives and subcontractors across multiple maintenance workstreams Carrying out site inspections, including working at height and inspecting scaffolding-based works such as windows, doors, and external repairs Ensuring all works are delivered in line with health & safety regulations, company procedures, and building standards Monitoring productivity, resource allocation, and operational performance to meet service delivery targets Logging works, producing reports, and updating tasks using PDA systems and Excel Supporting excellent customer service delivery and professionally resolving tenant queries and complaints Conducting regular site visits to monitor progress, quality, and compliance across ongoing works Assisting with operational reporting and supporting contract performance management Requirements Proven experience supervising operatives within repairs and maintenance, social housing, or property services environments Strong trade background with hands-on knowledge of building maintenance and repair works Experience managing subcontractors and coordinating multi-trade teams Ability to carry out inspections and assess works against quality and compliance standards Comfortable working at height and inspecting scaffolding-based works Strong understanding of responsive repairs, planned maintenance, and cyclical programmes Excellent communication, organisational, and customer service skills Experience using PDA systems and Microsoft Excel for reporting and task management Good understanding of health & safety regulations within property maintenance environments Full UK manual driving licence Package & Benefits £44,850 salary Company van and fuel card 25 days annual leave plus bank holidays Pension and benefits package Staff discounts and rewards scheme Paid volunteering leave Family-friendly policies Hybrid working available following probation Long-term career progression opportunities within a growing maintenance business This Building Maintenance Supervisor role covering Ealing and Staines offers the opportunity to join a well-established property services contractor delivering essential repairs and maintenance services within the social housing sector. The position would suit an experienced maintenance supervisor looking to progress within a customer-focused and operationally driven environment. Apply now to be considered for this opportunity

Contracts Manager (Heating & Ventilation) Location: Wembley, London Salary: Upto to £55,000 Contract: Permanent, full time Working pattern: Hybrid working, 2 days per week from the office with travel across London and Hertfordshire Office: North West London This is a strong opportunity for an experienced heating, ventilation, gas or mechanical contracts professional to step into a role with real purpose, joining one of the UK’s leading housing providers. You will be overseeing critical contracts that directly affect residents’ safety, comfort and day-to-day living standards. Not quite Batman, but keeping homes warm and compliant is still more useful than most capes. You will lead on contracts covering heating plant, mechanical ventilation, heat networks, servicing, maintenance, replacement works and smaller project activity. The focus is on safe, compliant, value-for-money delivery, strong contractor performance and a customer-focused service.What you’ll be doing • Leading and managing contracts for heating plant, ventilation systems and heat networks • Monitoring contractor performance against specifications, KPIs and compliance requirements • Chairing contractor meetings and driving service improvements • Managing budgets, forecasting, spend control, payment approvals and contract variations • Supporting procurement activity and ensuring contracts meet organisational requirements • Investigating incidents, complaints and compliance issues • Maintaining accurate audit trails and compliance records from start to finish • Working closely with residents, contractors, internal teams and stakeholders • Using repairs data and service trends to support planned works and continuous improvement • Promoting a strong culture of safety, compliance and customer care Essential experience and qualifications • Level 3 NVQ Diploma in Gas Maintenance and Repair, or equivalent experience • Strong knowledge of heating systems, ventilation systems, gas safety and contract management • Understanding of Gas Safety Regulations 1998, Health & Safety legislation, CDM and relevant building regulations • Experience managing third-party contractors • Experience delivering large-scale gas testing, servicing or compliance programmes • Ability to manage budgets, forecast spend and deliver value for money • Strong communication skills, with the ability to influence, challenge and build relationships • Good working knowledge of Microsoft Word, Excel and Outlook • Strong organisational skills and the ability to manage competing priorities • Willingness to work from the Wembley office and travel across sites as required Desirable experience • Social housing or large housing association experience • Commercial Gas qualifications • Gas Safe registration with evidence of continued CPD • Unvented cylinder qualification • SMSTS, IOSH Managing Safely or NEBOSH General Certificate What’s on offer • £45,000 to £55,000 salary • Permanent, full-time opportunity • Hybrid working, with 2 days per week in the Wembley office • Travel across London and Hertfordshire • 25 days’ annual leave plus bank holidays, rising with service • Option to buy or sell holiday • Additional wellbeing days • Paid volunteering days • Generous pension contribution • Life cover • Enhanced family leave • Private medical and dental insurance options • Critical illness cover options • Wellbeing discounts and virtual GP access • The chance to work for a large, purpose-led housing organisation where the role has visible impact This is a genuinely worthwhile opportunity for someone who enjoys contract ownership, technical compliance and making services work better for residents. You’ll be joining a collaborative housing organisation where your work will directly improve homes, safety and communities across the region

Willesden, London NW10 9EG Our Vacancy Are you a people person who loves getting things done and making a visible difference in neighbourhoods? Do you believe in being kind, doing the right thing, and keeping promises to residents? If so, we’d love to hear from you. We’re recruiting for a Neighbourhood Manager who will be the face of our organisation in their local areas. You’ll take pride in building strong relationships with residents, partners and colleagues, and in delivering services that are simple, safe and smart. About the role As a Neighbourhood Manager, you’ll be responsible for the day‑to‑day management of your patch, acting as a single point of contact and ensuring residents feel listened to, supported and informed. Your work will reflect our service standards, by: • Getting things sorted and following issues through to resolution, • Keeping residents updated and setting clear expectations, • Being honest and accountable in everything you do, • Listening and supporting, especially when residents are vulnerable or facing challenges, • Learning and improving, using feedback and insight to strengthen services This role is ideal for someone who is choosing a career in housing, motivated to make a difference in neighbourhoods and proud to be part of #ChooseHousing. What you’ll be doing • Acting as the single point of contact for residents across a mixed‑tenure neighbourhood, • Managing tenancies and leasehold matters, including enforcement where needed, • Creating and delivering costed Neighbourhood Plans to improve satisfaction, safety and performance, • Carrying out estate, scheme and property inspections, identifying issues and driving improvement, • Working with managing agents (where applicable), monitoring performance and ensuring services meet agreed standards and resident expectations, • Responding to complaints, ASB and community safety concerns with fairness, empathy and professionalism, • Collaborating with internal teams and external partners to build safe, inclusive and thriving neighbourhoods, • Championing customer engagement and ensuring services are accessible, high quality and value for money What we’re looking for • Someone who truly lives our values: Be kind. Do the right thing. Love new ideas. Celebrate diversity. Keep our promises. Pull together., • Experience in a customer‑facing role, ideally within housing management or the social housing sector, • Knowledge of tenancy and leasehold management, enforcement and safeguarding, • Confidence managing a varied caseload, with strong organisation and prioritisation skills, • A resilient, compassionate and problem‑solving mindset, • Willingness to undertake a Level 3 qualification in Housing Management, if not already held Why join us? You’ll be part of a supportive, values‑led organisation where residents are at the heart of what we do. We work simply, safely and smartly, support one another to succeed, and are committed to learning and improving our services. What we offer: • Flexible and hybrid working, • 30 days’ annual leave plus bank holidays, • Up to 10% pension contribution, matched 1:1, • Two additional paid volunteering days per year, • Flexible benefits scheme, including healthcare and dental options Recruitment process We’re committed to a fair, inclusive and transparent recruitment process. In person interviews will be held at our regional office in Ealing on the 8 June. Closing date: 06 June 2026 Please read before you apply • This role requires a Basic DBS check, • You will be required to participate in the out‑of‑hours on‑call rota for the North West region., • We do not offer visa sponsorship to work in the UK. If you’re a proactive, values‑led housing professional who thrives on building relationships and delivering results for residents, we’d love to hear from you. Please apply now by submitting an anonymised CV and a short statement explaining why you’re the perfect fit for the Neighbourhood Manager role and answer the application question as part of your submission

Assistant Manager - Pub & Hotel Salary of £27,000 - £30,000 + performance bonus Career progression opportunities Ongoing training and development Staff discounts and perks A supportive, energetic working environment A vibrant, community-led pub hotel in West London, combining the warmth of a local with the standards of a high-performing hospitality business. With a busy bar, quality food offer, and a well-run rooms operation, we pride ourselves on delivering exceptional guest experiences in a lively, fast-paced environment. The Role We're looking for a confident and hands-on Assistant Manager to support the day-to-day running of the pub and hotel. This is a dynamic role ideal for someone who thrives under pressure, leads from the front, and understands both wet-led pub operations and rooms/hotel management . You will play a key role in leading the team, driving performance, and building strong ties within the local community. Key Responsibilities Operations Support the General Manager in delivering smooth day-to-day operations Lead shifts across bar, restaurant, and rooms Ensure high standards of service, cleanliness, and compliance Manage stock, cellar standards, and cost controls Handle guest feedback, complaints, and resolutions professionally Rooms & Accommodation Oversee bookings, occupancy, and front desk operations Ensure rooms are maintained to high standards and guest-ready Work closely with housekeeping to drive consistency Monitor performance and support revenue optimisation Team Leadership Train, motivate, and develop team members Lead by example in a fast-paced environment Support recruitment and onboarding Build a positive, high-performing team culture Community Engagement Develop strong relationships with local residents and businesses Support events, promotions, and community initiatives Be a visible and welcoming presence within the pub About You Experience as a Supervisor or Assistant Manager in a busy pub, bar, or hotel Strong rooms experience (pub with rooms, hotel, or B&B) Thrives in fast-paced, high-volume environments A natural leader with excellent communication skills Passionate about hospitality and guest experience Organised, proactive, and hands-on Commercially aware with a problem-solving mindset INDFOH TPBN1_UKCT

Your new company Hays is currently working with a client who is looking to bring in a team of experienced multi-traders to work on an ongoing temporary basis with no end date. The role requires the right operative to have a driving licence and their own van/car as they will be required to take their tools/ materials from each site / property. Your new role You will be required to be a competent multi-trader, which means you should be comfortable doing all trades, such as Carpentry/ Kitchen and Bathroom fittings, Painting & Decorating/ Plastering etc.You must have a large vehicle or van in order to be able to travel between each job. (Permits will be provided for you.) You will carry out more than just one job per day. You will be required to have customer-facing skills due to the role being one that requires you to liaise with tenants/ homeowners and deal with their complaints or issues. What you'll need to succeed You will be required to demonstrate your expertise (via references or qualifications).You must have your own tools. You must have a large vehicle/ van. Strong customer service skills. Enhanced DBS required. What you'll get in return You will receive a rate of £25 per hour umbrella. You will be paid for 8 hours per day/ 40 hours per week. You will receive weekly payments. Job Security as there is no end date for this role. Parking Permit for the borough. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk TPBN1_UKTJ

Japanese Foods company is seeking for Quality Assurance Title: Quality Assurance Location: West London Salary: up to 45K The role: You will be working within the QA/ Technical Team: Ensuring safety, quality and authenticity of Clearspring branded products and their ongoing compliance with the applicable food regulations, organic standards, company guidelines and other codes of practice; Maintaining Clearspring product database, ERP system, product specifications and related QA records with up to date and accurate information Undertaking communications with our suppliers, reviewing and approving suppliers' technical documentation to ensure continuous compliance with the relevant regulations, agreed specifications and company standards Assisting with internal and external enquiries for technical information; completing customer questionnaires, new line forms, specifications Responding to customer queries and complaints and investigating them with the suppliers Undertaking necessary QC checks, monitoring, reporting, investigating and closing non-conformances Working closely with the Product Development team during product development process to ensure the compliance of the final product and the product label Actively participating in maintaining company QMS and HACCP plan and keeping up to date with the emerging trends in the fields of food safety and regulatory compliance Maintaining relevant third-party certifications (BRC, Organic, Demeter, Vegan, Kosher, packaging waste and recyclability reporting obligations) Key Responsibilities and Accountabilities: Fluent written & spoken English Experience in a technical role in a similar food brand holder/ importer/ distributor environment Technical knowledge of a wide range of ambient product categories Good scientific background/ understanding of food science Working knowledge of EU / UK Food Regulations Good understanding and training in HACCP principles Good data skills and working knowledge of Microsoft Suite, databases, and ERP systems Ability to prioritize and complete varied workload with proactive approach to problem solving High level of accuracy and attention to detail with good analytical skills Self-motivating team player, with good communication skills Working knowledge of BRC certification requirements, particularly Agents & Brokers standard * Knowledge of organic certification standards

Customer Service & Logistics Coordinator Salary £35,000 - £38,000 Based at Stockley Business Park, Uxbridge Office-based role Contract: 12-month maternity cover (immediate start required) A well-established manufacturing organisation is seeking a Customer Service & Logistics Coordinator to join its team at Stockley Business Park. This role plays a key part in delivering high-quality after-sales support, ensuring the smooth management of spare parts, returns, and logistics processes. You will act as a central point of contact between customers, internal teams, suppliers, and warehouse partners, ensuring queries and operational issues are resolved efficiently and professionally. Key Responsibilities Manage customer queries and complaints relating to spare parts and after-sales service Process credits for spare parts and consumables in a timely and accurate manner Monitor spare parts inventory levels, supporting working capital targets and arranging return purchase orders where required Handle customer invoice queries and accurately log and track issues within the dispute management system Prepare and complete courier documentation, including commercial invoices and customs declarations Coordinate collections and shipments with customers, internal teams, and third-party logistics providers Create, manage, and track return deliveries through internal logistics systems Monitor courier performance and service levels to ensure operational excellence Act as a key liaison between the business and outsourced warehouse providers Work collaboratively with internal departments, customers, suppliers, and logistics partners to resolve issues Take ownership of tasks, ensuring timely and effective resolution of all customer and operational requestsExperience & Skills Previous experience in logistics, customer service, or spare parts/aftermarket environment Experience in handling customs documentation Confident in managing customer queries, including returns, delays, and missing items Strong IT skills, including Microsoft Word and Excel; SAP or similar ERP/CRM systems Excellent attention to detail with strong problem-solving abilities Ability to prioritise workload and work effectively in a fast-paced environmentBenefits 25 days' holiday Contributory pension starting at 5%/5%, rising with service Cycle to work scheme Free on-site parking Free Friday breakfast Hours: Monday - Friday 9 am -5.15 pmHuntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK

Neighbourhood Housing Officer Adecco are recruiting on behalf of the Local Authority for a Neighbourhood Housing Officer. Contract Details: Type: Temporary for 2/3 months Pay: £22.02 per hour (PAYE) / £29.30 per hour (Umbrella) Assignment Location - Northolt Housing Hub Working Arrangements: Fully office based/onsite * Hours: Full time, 35 hours per week (Monday to Friday) About the Role: We are seeking an experienced and customer-focused Housing Officer to deliver a high-quality housing management service to residents within the community. The successful candidate will support residents across a range of tenures, ensuring excellent tenancy management, neighbourhood standards, and resident engagement. This is an exciting opportunity for a proactive individual who is passionate about delivering exceptional housing services and supporting residents to sustain their tenancies. Key Responsibilities: Manage a designated patch of properties, including Social Housing tenants, leaseholders, and sheltered residents Deliver excellent customer service to residents and service users Manage tenancy-related casework including tenancy sign-ups, terminations, mutual exchanges, succession applications, and transfers Conduct estate inspections, home visits, and resident meetings Work collaboratively with internal departments and external agencies to support vulnerable residents Support residents with tenancy sustainment and signpost to relevant support services where appropriate Respond to complaints, enquiries, and correspondence within agreed timescales Monitor communal areas and ensure health and safety issues are addressed promptly Assist with safeguarding vulnerable residents and making referrals where necessary Support legal processes including court attendance and enforcement action where required * Maintain accurate records and ensure compliance with housing policies and legislation Essential Skills and Experience: Experience of managing Social Housing residents Experience of delivering exceptional customer service Possess a knowledge of relevant housing legislation and industry standards to ensure compliance and effective policy implementation Ability to work as part of a team Good verbal and written communication skills to communicate effectively with a wide range of stakeholders, including residents, staff, and external partners Ability to problem-solve quickly and identify challenges and develop practical, effective solutions Ability to negotiate with various parties and resolve conflicts to achieve positive outcomes and maintain harmonious relationships Ability to plan, organise and produce work of a high standard * Understanding of Equality & Diversity principles and the ability to apply them to service provision while respecting confidentiality and the dignity of others Apply Now: If you have the skills and experience required for this role, we encourage you to apply. Should your CV be shortlisted, an Adecco Consultant will contact you to discuss progressing your application to the client. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Location: Ealing (Hybrid / Office‑based - up to 5 days per week, workload dependent) Contract: 3 months ( strong likelihood of extension) Start Date: ASAP Interviews: ASAP Pay Rates £20.96 per hour (PAYE) £27.33 per hour (Umbrella) About the Role Ealing Council is seeking an experienced Parking Appeals & Processing Officer to support the Business Processing Manager in delivering a high‑performing parking administration service. This is a hands‑on, legislation‑driven role focused on parking appeals, statutory compliance, complex customer correspondence, and professional representation at London Tribunals. ✅ Post subject to safer recruitment practices - DBS required. Key Responsibilities Prepare and present appeal cases to London Tribunals, including evidence collation and attendance at hearings Assess and respond to PCN representations, applying discretion in line with legislation and Council policy Update PCN and permit cases on parking systems; produce accurate Excel‑based reports and statistics Handle PCN and permit enquiries by phone, email and post, including complaints and MP / Member enquiries Support special projects such as Controlled Parking Zones and website content updates Stay up to date with parking legislation and embed changes into daily practice Assist with training and induction of new team members Liaise with internal and external stakeholders: London Tribunals, DVLA, Police, bailiffs & Legal Services Process non‑automated permits, refunds, cancellations and debt registrations Manage challenging and confrontational situations with professionalism and empathy ⏰ Work flexibly, including evenings, weekends and across borough sites when required Key Performance Indicators ✅ High first‑contact resolution for PCN & permit enquiries ⏱ Consistent achievement of statutory deadlines and SLAs ⚖ Strong outcomes and quality in appeal submissions Reduction in repeat correspondence Customer complaints resolved within agreed timescales ✅ Essential Experience, Skills & Knowledge (All criteria must be addressed in application) Solid working knowledge of parking legislation, codes of practice and council policies Proven experience preparing appeal submissions for London Tribunals or Court Strong background responding to complex written correspondence and complaints Confident representing the Council at appeal hearings Excellent IT skills: MS Word, Excel and parking administration systems Ability to prioritise workloads and perform under pressure Experience handling difficult or confrontational customers Strong research, reporting and analytical skills Clear, fair and professional written and verbal communication Understanding of Equal Opportunities, public‑sector values and customer service standards Full professional fluency in spoken and written English Essential Qualifications Prior experience within Parking Services (ideally large, multi‑functional organisations) Evidence of continuous professional development GCSE English & Maths (Grades A-C or equivalent) ⭐ Desirable Experience Responding to PCN‑related emails and escalated complaints Hands‑on processing of PCN representations Excellent attendance and timekeeping Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Marks Consulting Partners are currently looking for a Housing Advice & Homeless Prevention Officer to work with one of our Local Authority clients in Middlesex. What the Job Will Be Doing • Managing a caseload of residents at risk of homelessness, providing tailored housing advice and prevention solutions, • Assessing homelessness applications in line with Housing Act 1996 (Part VII) and relevant legislation, • Delivering proactive homelessness prevention, including early intervention and crisis management, • Supporting residents to access a wide range of housing options, including private rented sector and move-on accommodation, • Working closely with landlords, agents and partner organisations to secure suitable housing solutions, • Providing advice on tenancy rights, security of tenure and welfare benefits to prevent homelessness, • Managing complex and high-risk cases, including safeguarding and vulnerability considerations, • Liaising with internal teams such as Allocations, Social Care and other services to deliver a joined-up approach, • Maintaining accurate case records and ensuring all statutory duties are met within required timescales, • Handling complaints, member enquiries and representing the service at meetings where required, • Identifying and preventing fraudulent applications for housing assistance, • Contributing to service improvement and supporting delivery of housing and homelessness strategies, • Working on a hybrid basis, with 2–3 days per week in the office What You Will Need • Experience working within Housing Options, Homelessness Prevention or a similar housing role, • Strong knowledge of homelessness legislation, particularly Housing Act 1996 Part VII, • Experience managing a caseload and delivering housing advice to vulnerable residents, • Ability to handle complex cases and work in a fast-paced environment, • Strong communication and negotiation skills, • Experience working with multiple stakeholders including landlords and support agencies, • Good understanding of safeguarding and supporting vulnerable households, • Strong organisational skills and ability to maintain accurate records