Trabajos complaints manager en SouthallCrear alertas

About the Role My client is seeking a highly organised and detail-oriented Quality Administrator to join their team. Reporting to the Quality & Assistant Quality Manager, you will play a key role in maintaining compliance with internal quality standards, customer requirements, and industry regulations. This is an excellent opportunity for an individual with experience in quality management systems who enjoys problem-solving, building strong relationships with customers and suppliers, and driving continuous improvement within a fast-paced environment. Working alongside a team of two Quality Administrators, you will be responsible for managing non-conformances, supporting quality compliance activities, and ensuring quality processes are maintained to the highest standards. Key Responsibilitie sNon-Conformance Managemen • tRecord all customer and supplier non-conformances within agreed timescales, • .Investigate, manage, and resolve product and service-related complaints, • .Liaise with internal departments, customers, and suppliers to identify root causes and implement corrective actions, • .Maintain accurate records to support continuous improvement initiatives and identify training requirements .Quality Complianc • eConduct internal quality audits in accordance with the audit schedule, • .Support the maintenance of quality management systems, including ISO 9001 and EN9100 requirements, • .Maintain and update the Approved Supplier Register and Supplier on Trial Register through supplier assessments and remote audits, • .Assist with preparation for external audits and annual certification reviews, • .Update quality procedures and documentation in line with business and process changes, • .Conduct contract reviews for new sales orders and daily contract review activities, • .Carry out monthly quality audits and maintain quality records .Administration & Systems Suppor • tMaintain equipment registers and coordinate the ordering of equipment, gauges, and related items, • .Update departmental performance measures and quality records, • .Scan, file, and maintain customer drawings, supplier certificates, standards, and other quality documentation, • .Provide general administrative support to the Quality department, • .Undertake additional duties as reasonably required .About Yo uThe successful candidate will possess • :Previous experience within a Quality Administration, Quality Assurance, or Quality Compliance role, • .Experience working with Quality Management Systems (QMS), ideally ISO 9001 and/or EN9100, • .Strong communication skills with the ability to build relationships with internal and external stakeholders, • .Excellent attention to detail and a methodical approach to work, • .Strong organisational and planning skills with the ability to manage multiple priorities, • .Proficiency in Microsoft Office, particularly Outlook, Word, and Excel, • .A proactive and solutions-focused mindset .

Chery Motors Since founded, Chery has always adhered to a technology-driven strategy, creating a vehicle brand with international competitiveness and influence as its corporate vision. Relying on the constant pursuit of technological innovation, Chery has become the first passenger vehicle enterprise in China to master the core technology of engine, gearbox, chassis, platform and new energy, and the first one in China to export vehicles, CKD parts, engine and vehicle manufacturing technology and equipment to the overseas market. Chery has always focused on developing domestic and international markets. Chery has continuously deepened its globalisation through the implementation of product strategy, localisation strategy and talent strategy. After more than 20 years of development, Chery’s sales and services network covers more than 80 countries and regions and has won the trust of 11 million consumers worldwide. Role Overview: Since we continue to expand rapidly across the UK market. As part of our growth, we are seeking an Aftersales Fleet Support Specialist to strengthen our Fleet Aftersales operations and ensure premium service delivery to our key fleet and corporate clients. This role plays a pivotal part in supporting the Fleet Aftersales Manager and Aftersales team in managing customer complaints, service issues, warranty escalations, and aftersales policy implementation. The successful candidate will act as a key liaison between the OEM, retailers, and corporate customers, ensuring professional communication, rapid case resolution, and data-driven service improvements. This position requires a strong balance of customer focus, analytical skill, and process discipline. It will suit an individual who is confident working across multiple departments, adept at managing competing priorities, and capable of maintaining composure under pressure. Main Responsibilities: Main Responsibilities: 1. Fleet Customer Support & Complaint Handling • Assist the Fleet Aftersales Manager in managing aftersales complaints and service-related escalations from key fleet and corporate clients., • Coordinate between customers, retailers, and internal departments to ensure prompt and professional issue resolution., • Monitor complaint trends and provide regular analysis to identify root causes and improvement opportunities. 1. Aftersales Policy Development & Implementation • Support the creation and implementation of fleet-specific aftersales policies, including service levels, warranty processes, and goodwill procedures., • Ensure policies are communicated effectively across internal and retail networks., • Provide feedback based on real-world cases to support continuous improvement of fleet service standards. 1. SMR (Service, Maintenance & Repair) Data Management • Collect, consolidate, and analyse SMR data from the dealer network and fleet partners., • Produce regular reports on maintenance trends, cost performance, and service compliance., • Support forecasting and budgeting processes related to fleet SMR operations. 1. Process Coordination & Case Monitoring • Track progress of open fleet aftersales cases and ensure timely updates to all stakeholders., • Maintain accurate case documentation and ensure compliance with internal standards., • Collaborate with warranty, parts, and technical support teams to align case handling procedures. 1. Customer Relationship Management • Develop and maintain strong working relationships with key fleet clients and service partners., • Support in the organisation and follow-up of fleet service reviews, client meetings, and performance updates., • Act as an ambassador for Omoda | Jaecoo brands, delivering professional communication and consistent service standards. 1. Reporting & Continuous Improvement • Provide regular reports to management on complaint resolution performance, SMR cost trends, and customer satisfaction metrics., • Support the design and implementation of process improvement initiatives across the fleet aftersales function. KPI’s: • Fleet Complaint Resolution Rate - Timely and effective resolution of customer complaints and aftersales issues., • Policy Compliance & Implementation - Accurate and consistent application of fleet aftersales policies across the network., • SMR Data Accuracy & Reporting Quality - Timely submission and reliability of SMR data reports and analyses., • Customer Satisfaction (Fleet Clients) - Positive feedback and service ratings from fleet and corporate clients., • Case Management Efficiency - Reduction in open cases and average case closure time. Requirements: • Minimum 3–5 years’ experience in OEM or automotive aftersales environment, ideally with fleet or corporate customer exposure., • Strong communication and coordination skills with a customer-first mindset., • Analytical and detail-oriented, capable of managing and interpreting complex data., • Confident using Microsoft Excel, Power BI, or similar data analysis tools., • Ability to multitask, prioritise effectively, and work calmly under pressure., • Team player with a proactive and solution-driven approach., • Full and clean UK driving licence preferred.

Medical Governance Manager | Uxbridge The successful applicant will be ensuring the client complies with all relevant regulatory, ethical, and industry standards in its medical and pharmaceutical operations, and to manage and implement governance processes accordingly. Company Overview: Our client is an international biopharmaceutical company, who are passionate about promoting health and wellbeing for all by developing a portfolio of innovative, next-generation products. • Knowledgeable and supportive management team., • Patient-centric and increased treatment accessibility focus., • Competitive starting salary and extensive benefits package. Job Overview: • Act as ABPI final medical signatory for the company., • Develop and maintain a comprehensive medical governance framework, including policies, procedures, and standard operating procedures (SOPs) for medical activities., • Provide expert medical advice on clinical trial design, data interpretation, company sales activities, marketing tools and safety concerns to cross-functional teams., • Conduct risk assessments related to medical activities and implement appropriate risk mitigation strategies., • Investigate potential compliance issues or adverse events related to medical activities., • Handling and processing of registered PMCPA complaints or intercompany dialogues and being the main company representative to external correspondences To be successful: • Knowledge of the pharmaceutical industry and of regulatory processes, • Scientific degree or equivalent, PhD level or HCP is preferable, • Experience in the pharmaceutical industry, preferably in medical governance/medical excellence, • Ability to write and implement SOPs and other documentation, ensuring clear and effective policies., • Project management skills, essential for overseeing audits and compliance initiatives., • ABPI final medical signatory How to apply: If you like the sound of this opportunity and you’re ready to take the next step in your career, we would love to hear from you! Please click the 'Easy Apply' button or contact Elaine Plunkett on 01225 336 335 for more information.

The Company: King Lifting provides safe, expert crane hire, bespoke contract lifting and plant machinery movement, plus transport and storage, for the public and private sectors. We work throughout the UK and Europe and are head-quartered in Bristol where we also run a renowned Training Centre. We are a modern family business established more than 40 years ago. Our people are our most important asset. We ensure commitment is recognised and rewarded through personal development programmes and excellent benefits packages. The Role: We are looking for an enthusiastic and driven Hire Desk Manager to lead the day-to-day operations of our busy hire desk. The ideal candidate will be a confident leader with strong organisational and communication skills. In this fast-paced and dynamic environment, you will play a key role in ensuring the smooth and efficient running of the hire desk, making a significant contribution to the overall success of the business. The Key Responsibilities: • Oversee the day-to-day management of a busy hire desk, ensuring the highest level of customer satisfaction., • Coordinate hire desk activities, including managing a busy diary, scheduling hires, allocating crane drivers and personal to hires, and managing resources within a timely fashion., • Maintain accurate records of crane and personal availability and hire transactions., • Process Orders and quotations via the booking system., • Develop and implement strategies to improve operational efficiency and customer service., • Working closely with the Office / Administration Manager, to streamline processes and communications., • Consult with clients to ensure repeat business and maximise sales opportunities., • Liaise with site surveys regarding appointment, lift plans and risk assessments., • Coordinate vehicle bookings with the yard and transport team, ensuring availability and schedules align with the required specifications and timing required by the client., • Arrange Necessary Equipment (Tackle), collaborate with the yard to prepare and allocate the appropriate equipment for the hire, confirming details in advance to avoid delays., • Train, supervise, and mentor hire desk staff to achieve their full potential., • Resolve customer enquiries and complaints in a professional and timely manner., • Collaborate with other departments and cross hire company to ensure seamless operations., • Approving annual leave and absence management. The Qualifications/Experience: • Previous experience in a hire desk management or similar role, • Strong leadership and team management skills, • Excellent organisational and multitasking abilities, • Exceptional communication and people skills, • Ability to work under pressure and meet tight deadlines The Benefits: • Competitive salary and benefits package, • Opportunity for career growth and development, • Be a part of a supportive and collaborative team This is a full time, office based role. To be eligible to apply, you must have the right to live and work in the UK and live within a commutable distance to West Drayton Kind Lifting is an equal opportunities employer. NO AGENCIES PLEASE

We have a fantastic opportunity for a Prime Account Executive to join the Sales team at Sanderson Design Group, working with an established team to implement sales strategy across our national account customer base. It's a key role supporting the growth of existing partnerships and the exploration and identification of new partnerships to maximise sales and profitability. Key Responsibilities Sales & Customer Planning • Develop, execute, and drive sales plans for all allocated Prime Accounts, with guidance from the UK Sales Director, • Achieve and exceed agreed sales targets, meeting agreed margin targets and other KPIs as outlined in the commercial budget, • Research, propose and secure new Prime Account business, with support and guidance from the UK Sales Director and other Prime Account Manager, • Propose improvements to existing commercial terms, striving to improve profitability for SDG and executing with guidance, • Learn to maximise potential with existing customers by understanding their needs and identifying opportunities for growth, • Be eager to learn and participate in the development and mentoring of existing customer accounts, ensuring they have the tools to manage and grow their business, • Manage relationships with allocated customers by striving to offer outstanding customer service, • Help manage our route to market for new ranges, adapting quickly to market changes, • Maintaining regular customer visits appropriate to customer’s current and potential turnover and segmentation Brand execution and representation • Ensure all brands are fully and appropriately represented in line with brand values, working closely with Brand Managers and the marketing department, • Support the sharing and promotion of the business vision and strategy with key buyers/customers, ensuring they understand the DNA of each brand., • Understand SDG category specific landscapes and trends., • Be a clear and regular point of communication between our customers, and UK Sales Director , keeping the business fully informed of competitor activity and general market information., • Attending industry events and conferences to generate new business leads. Utilising data and insight • Assist with regular analysis of sales information to identify future business development opportunities., • Learn to formulate, review, and implement effective customer visit plans., • Learn to use WG360 and CRM effectively to optimize sales opportunities and maintain comprehensive customer records., • Contribute to comprehensive monthly reports., • Provide assistance with customer complaints as requested by Customer Services, working in conjunction with the customer service team., • Creating action plans to drive sales performance through regular analysis of sales information for future business development. Qualifications Required • Ideally BSc/BA in business administration, finance or relevant field; MSc/MA is a plus, • UK/EU Driving licence., • Professional sales training would be a strong advantage but not essential., • Negotiation skills qualification., • Skills & Experienced Required, • Highly self-motivated individual, good at negotiating with strong interpersonal skills and the desire to develop these skills further., • Sales experience, with a track record of achieving targets and driving sales growth,, • Strong business sense and industry expertise specifically in the development and implementation of robust trade terms., • Demonstrable ability to present, influence and communicate effectively at all levels of the business., • Self-driven, results orientated and a positive outlook., • Enjoy working in a team and closely with a number of internal stakeholders., • Strong analytical and numerical skills., • Comprehensive computer skills including Microsoft Office, Outlook, Word, Excel, and PowerPoint, • When required, willing to travel regularly in order to engage directly with partners

Compliance Manager Location: South West London Salary: Up to £58,000 per annum We are recruiting for an experienced Senior Property Services & Compliance Manager to join a well-established social housing organisation in South West London. This is a key leadership role responsible for overseeing compliance, damp and mould, disrepair, fire safety, contractor performance and specialist property services. You'll ensure statutory compliance, drive service improvements, manage complex casework and lead contractor governance while providing performance reporting to senior leadership. Key Responsibilities Lead compliance and specialist property service delivery. Oversee damp & mould, disrepair and Fire Risk Assessment (FRA) actions. Manage contractor performance, procurement and commercial contracts. Ensure compliance with housing legislation and regulatory standards. Produce performance reports for senior leadership. Lead, develop and support operational teams. Manage budgets, KPIs and continuous service improvement. Oversee complex complaints, legal cases and Ombudsman enquiries. About You You'll have: Significant experience within social housing, property services or repairs. Strong knowledge of compliance, fire safety, damp & mould and disrepair. Experience managing contractors, budgets and operational performance. Excellent leadership, stakeholder management and commercial skills. A proven track record of driving service improvements and delivering high-quality resident-focused services.Salary: Up to £58,000 Location: South West London

Head of Data Protection & Information Management Location: Swansea, Bristol, Birmingham (Garretts Green), Nottingham, Yeading (Hayes), Oldham (Chadderton), Leeds, Newcastle Salary: £57,515 per annum Vacancy Type: Permanent, Full Time(37hours per week) Part Time (30hours per week) Closing Date: Monday 6th July 2026 The Head of Data Protection and Information Management role forms part of a Department wide Data Protection Unit led by the DfT Departmental Data Protection Officer, and locally reports into the DVSA Chief Data & Security Officer. The role is responsible for carrying out the delegated statutory tasks of the Departmental Data Protection Officer in accordance with the DfT DPO Governance Framework. They also act as the principal point of contact for the ICO and for Data Subjects for the DVSA within the DfT controllership. The role manages the information and records management function as part of the Government Knowledge and Information (KIM) Profession and ensures that management of both electronic and physical records is compliant with GDPR and other regulations. The team also works with the DVSA Corporate Reputation team to help DVSA meet statutory obligations originating from GDPR and Freedom of Information legislation assuring processes, and also leading Internal Reviews or information rights requests under data protection legislation. Joining our department comes with many benefits, including: Employer pension contribution of 28.97% of your salary. 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King’s birthday Flexible working options where we encourage a great work-life balance. Read more in the Benefits section below! Job description The Head of Data Protection and Information Management role forms part of a Department wide Data Protection Unit led by the DfT Departmental Data Protection Officer, and locally reports into the DVSA Chief Data & Security Officer. The role is responsible for carrying out the delegated statutory tasks of the Departmental Data Protection Officer in accordance with the DfT DPO Governance Framework. They also act as the principal point of contact for the ICO and for Data Subjects for the DVSA within the DfT controllership. The role manages the information and records management function as part of the Government Knowledge and Information (KIM) Profession and ensures that management of both electronic and physical records is compliant with GDPR and other regulations. The team also works with the DVSA Corporate Reputation team to help DVSA meet statutory obligations originating from GDPR and Freedom of Information legislation assuring processes and also leading Internal Reviews or complaints under data protection. Your responsibilities will include, but aren’t limited to: 1. To act as the Data Protection Manager for the DVSA, carrying out the statutory tasks delegated to the role and DVSA by the Department’s DPO (as set out in the DfT Data Protection Governance Policy) 2. Leading the records management function ensuring alignment with DfT and wider Government. 3. Providing assurance to the Digital & Technology Leadership Team that the organisation's systems are designed in accordance with the data protection policies and regulations. 4. Lead FOI internal reviews, ensuring our response is fair and robust, and when necessary challenging senior managers on decisions to disclose or withhold. Person specification Essential qualifications: You must have an industry-recognised practitioner-level qualification in data protection. You will either have a qualification in FOI or a security qualification such as CISMP or ISO27001. For these area (FoI and security) where no qualification is held, you should be willing to acquire them within 9 months of joining us. To be successful in this role you will need to have the following experience: A history of being involved in incident management and forming part of a wider incident management team. A history of working collaboratively and inclusively with external organisations and other stakeholders, sharing information and knowledge to achieve common aims. Experience of information and records management function and be able to advice on Freedom of Information legislation and supporting the business with any training Experience in assessing and improving compliance and reporting on this to all levels. Experience of risk management and working with cyber security colleagues To Apply If you feel you are a suitable candidate and would like to work for DVSA, please click apply to be redirected to our website to complete your application

Premier Work Support are recruiting a Branch Manager for a senior leadership role within a fast-paced builders' merchant/retail environment in West London. You will be responsible for driving operational performance, delivering excellent customer service, and leading and developing a team across all branch functions. Key Responsibilities Deliver excellent customer service in person and by phone Handle enquiries, orders, complaints, and ensure accurate processing and documentation Coordinate customer orders, deliveries, schedules, and stock management Oversee trade counter operations and ensure smooth daily running Maintain accurate stock control and support purchasing processes Ensure adequate staffing levels and act as Duty Manager when required (including key holding, opening/closing site) Manage daily admin including tills, banking, and sales reporting Produce and review sales and performance reports Ensure full Health & Safety compliance across the branch Oversee maintenance of premises, plant, and equipment Manage staff wellbeing, attendance, holidays, and sickness Act as the link between senior management and branch staff Handle staff relations, including conflict resolution and disciplinary matters The role may include occasional physical stock handling and requires flexibility with working hours.Requirements Strong leadership and team management experience Excellent customer service and organisational skills Ability to work in a fast-paced operational environment IT literate (Microsoft Office and internal systems) Builders' merchant or retail management experience preferred Forklift licence beneficial but not essentialBenefits Salary: £45,000 per annum 22 days holiday + 8 bank holidays Pension scheme Private medical cover (employee, partner, and dependants) Career progression opportunities Hours Monday-Friday 7:00am-5:00pm, plus 1 Saturday in 4 If you are an experienced leader looking for a senior branch role, apply today

MMP Consultancy are seeking an experienced Housing Manager in West London on a temporary basis. This role will provide essential cover within the housing management team, ensuring the continued delivery of a high-quality, customer-focused service across a designated patch. Key Responsibilities Manage a portfolio of properties across West London, acting as the main point of contact for residents Handle anti-social behaviour (ASB) cases, ensuring appropriate action is taken in line with policies and procedures Conduct regular estate inspections to maintain high standards and identify any health & safety concerns Ensure compliance actions linked to fire risk assessments and other safety requirements are completed Support new tenancy processes, including sign-ups, in partnership with the Allocations Team Carry out tenancy and rent-related visits, working alongside the Income Team where required Respond to and resolve customer enquiries and complaints in a timely and professional manner Work collaboratively with internal teams to improve resident engagement and overall customer satisfaction Maintain accurate records and ensure all casework is up to date and compliant Requirements Proven experience in a Housing Management or similar role within social housing Strong knowledge of tenancy management, ASB, and housing legislation Excellent communication and interpersonal skills Ability to manage a varied workload independently and prioritise effectively Experience of working in a customer-focused environment Full UK driving licence and access to a vehicle (or ability to travel across the patch)

Job Description: Position Title: Registered Nurse Reports to: Home Manager Job base: Client Residential Care Home Shift work including evenings, weekends and nights; Some on call work may be required. Job purpose: To provide a quality nursing service that meets the needs of the residents and fulfils regulatory and organisational requirements. Summary The job sits within Care, which provides older people with high quality nursing and residential care throughout the country. Homes offer a wide range of high quality care options including respite, palliative and specialist dementia care. The job holder will ensure that they fully understand and fulfil their responsibilities in respect of both health & safety and equality & diversity at all times. This profile is not an exhaustive list of duties and other activities may need to be carried out requiring similar skill levels. Key Accountabilities (All accountabilities will be carried out in line with policies, procedures and relevant regulations and legislation and the Group's behaviour framework): Provide a quality nursing service that meets the needs of the residents and fulfils regulatory and organisational requirements. Assist in the recruitment, performance management and development of quality staff to ensure that the required skilled staff are available to meet the needs of the service. Attend routine reviews with the wider multi disciplinary team, participate in the completion of health and progress assessments and communicate outcomes to residents, significant others and staff. Build and maintain relationships with internal and external customers, identifying and dealing with any shortfalls in service delivery and ensuring that complaints are dealt with appropriately and escalated when necessary. Prepare and monitor residents' care plans and supervise the delivery of all aspects of care to ensure that care is delivered to agreed quality standards and meets the needs of the individual. Assist in maintaining rotas to ensure that sufficient staff are available to deliver care and to comply with legislative requirements. Monitor and maintain high standards of clinical care to meet legislation and organisational standards and reflect best practice. Ensure the completion of quality and risk assessments to ensure that services meet the needs of residents, and regulatory compliance, fulfil organisational aims and provide value for money for the business. Take personal responsibility to remain clinically up to date. Contribute, as appropriate, to special programmes and projects in support of the Group's values and objectives. Experience A valid Registered Nurse (RN) qualification with current licensure. Proven relevant experience in a clinical role. Proven relevant experience in care of older people in a residential care home. Some experience of clinical supervision of staff. Knowledge of relevant legislation and its application. Requirements ESSENTIAL: Registered Nurse on part 1 of the NMC Register. Membership with the Royal College of Nursing (RCNi) or an Indemnity Insurance with a reputed insurance provider. Successful completion of the International English Language Testing System 7.0 in all 4 areas, if English is not the first language Excellent understanding of written and spoken English Excellent communication skills Ability to interpret system-generated data Ability to demonstrate a positive and accepting approach to clients whatever their needs. Email and internet communications Basic Microsoft Excel * Basic Microsoft Word If you are passionate about providing exceptional patient care, we encourage you to apply for this rewarding opportunity as a registered nurse. Job Types: Temporary, Zero-hour contract

Care Outlook is an expanding leading home care provider in London and South East of England since 2005. Our Care team is friendly, and we love what we do. We are passionate about the high-quality support we provide. We offer our colleagues a friendly, collaborative workplace and the chance to build a rewarding career. We are currently recruiting for a Care Coordinator to maintain and develop our service in Hillingdon. Core Duties & Responsibilities as Care Coordinator: Primary role is to Roster and Template care calls using an electronic system Direct Management of the care team monitoring staff development through supervisions, appraisals, and training to assist them in delivering a high-quality service Creating, managing, and monitoring customer care plans, ensuring staff rotas meet service users’ needs and aspirations Ensuring care assessments, care and risk planning meets best practice and customers aspirations Work with Recruitment Team to ensure sufficient current and future staffing levels To provide care services to service users in an emergency, arrange emergency cover when required and cover all/ any calls reasonable where required To ensure that the telephones are answered promptly, and people are spoken to in a polite and respectful manner To work alongside the Branch Manager ensuring that all quality standards, complaints, and comments are dealt with promptly Participate in the paid on-call rota Put in place measure to comply with CQC regulations and work to achieve the best care standards possible As a Care Coordinator, you will be offered the following: Salary £26,500 Company issued mobile phone Ongoing support and Professional Development 20 Days Holiday plus Bank Holidays Opportunity to work in an expanding leading home care provider We are looking for a Care Coordinator to join us who are: 100% committed to helping improve the quality of life of vulnerable people Flexibility to cover on call to meet the needs of the business (essential) Knowledge of CQC standards and CQC Compliance (essential) Experience with Rostering care calls on an electronic system Experience in Care Coordinating or 2 years working within Health & Social Care (preferred) Full Driving License and access to a vehicle (preferred) NVQ Level 3 Health & Social Care (preferred) If you have the skills and experience listed above and are interested in working for an organization that can really make a difference to people’s lives, then this could be your next role

4Recruitment Services are looking for an experienced and motivated Area Tenancy Manager (ATM) to join our clients Housing team. You will be at the heart of managing our clients housing estates, ensuring communities are safe, tenancies are well-managed, and services are delivered effectively. This role offers a hybrid working ly office-based to complete training, then working three days per week in the office and the rest remotely. MAIN PRIORITIES: Income Management: Maximise rental income, manage arrears, and support tenants to sustain their tenancies. Lettings & Sign-ups: Manage new tenancies, sign-ups, and void turnaround to ensure homes are re-let quickly and efficiently. Everyday Tenancy Management: Support tenants with everyday issues, enforce tenancy agreements when necessary, and provide a responsive, accessible service. Low-Level Anti-Social Behaviour (ASB): Investigate minor ASB and nuisance complaints, taking proportionate action to resolve issues. DUTIES AND RESPONSIBILITIES INCLUDE: Manage the full tenancy lifecycle, including changes in circumstances, succession, and tenancy closures. Engage with residents and community groups to maintain safe and well-managed estates. Work collaboratively with partners such as the Police, Community Safety teams, and support agencies to address issues affecting tenants. Identify vulnerable residents and make appropriate referrals to safeguarding and support services. Ensure all actions comply with housing legislation, council policy, and regulatory requirements. ESSENTIAL REQUIREMENTS INCLUDE: Experience in local authority housing is ideal, but experience in housing associations or other housing management roles will also be considered. Strong understanding of tenancy management, income collection, and housing legislation. Excellent communication, problem-solving, and relationship-building skills. Ability to balance enforcement with support to sustain tenancies and improve communities Must be able to drive & have car business insurance Basic DBS check Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer. To discuss this vacancy in further detail or any other vacancies, please contact our Team on (phone number removed) or email

Location: Ealing (Hybrid / Office‑based - up to 5 days per week, workload dependent) Contract: 3 months ( strong likelihood of extension) Start Date: ASAP Interviews: ASAP Pay Rates £20.96 per hour (PAYE) £27.33 per hour (Umbrella) About the Role Ealing Council is seeking an experienced Parking Appeals & Processing Officer to support the Business Processing Manager in delivering a high‑performing parking administration service. This is a hands‑on, legislation‑driven role focused on parking appeals, statutory compliance, complex customer correspondence, and professional representation at London Tribunals. ✅ Post subject to safer recruitment practices - DBS required. Key Responsibilities Prepare and present appeal cases to London Tribunals, including evidence collation and attendance at hearings Assess and respond to PCN representations, applying discretion in line with legislation and Council policy Update PCN and permit cases on parking systems; produce accurate Excel‑based reports and statistics Handle PCN and permit enquiries by phone, email and post, including complaints and MP / Member enquiries Support special projects such as Controlled Parking Zones and website content updates Stay up to date with parking legislation and embed changes into daily practice Assist with training and induction of new team members Liaise with internal and external stakeholders: London Tribunals, DVLA, Police, bailiffs & Legal Services Process non‑automated permits, refunds, cancellations and debt registrations Manage challenging and confrontational situations with professionalism and empathy ⏰ Work flexibly, including evenings, weekends and across borough sites when required Key Performance Indicators ✅ High first‑contact resolution for PCN & permit enquiries ⏱ Consistent achievement of statutory deadlines and SLAs ⚖ Strong outcomes and quality in appeal submissions Reduction in repeat correspondence Customer complaints resolved within agreed timescales ✅ Essential Experience, Skills & Knowledge (All criteria must be addressed in application) Solid working knowledge of parking legislation, codes of practice and council policies Proven experience preparing appeal submissions for London Tribunals or Court Strong background responding to complex written correspondence and complaints Confident representing the Council at appeal hearings Excellent IT skills: MS Word, Excel and parking administration systems Ability to prioritise workloads and perform under pressure Experience handling difficult or confrontational customers Strong research, reporting and analytical skills Clear, fair and professional written and verbal communication Understanding of Equal Opportunities, public‑sector values and customer service standards Full professional fluency in spoken and written English Essential Qualifications Prior experience within Parking Services (ideally large, multi‑functional organisations) Evidence of continuous professional development GCSE English & Maths (Grades A-C or equivalent) ⭐ Desirable Experience Responding to PCN‑related emails and escalated complaints Hands‑on processing of PCN representations Excellent attendance and timekeeping Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Stakeholder Liaison Manager Construction / Infrastructure Project Day Rate: Competitive (DOE) Part Time Opportunity Location: Paddington, London Start: ASAP The Opportunity: A leading construction contractor is seeking an experienced Stakeholder Liaison Manager to support the delivery of a major project in Paddington. This is an excellent opportunity for a confident and proactive stakeholder engagement professional to become the primary point of contact between the project team and a diverse range of key stakeholders throughout the construction programme. Working closely with the Project Lead and Construction Manager, you will play a vital role in maintaining positive relationships, communicating project activities, and ensuring stakeholder concerns are managed effectively. The role is expected to be 2–3 days per week through to the end of 2026, with the potential for an extension into 2027. There may also be an opportunity for the successful candidate to take on wider Logistics Manager responsibilities as the project progresses on site. Key Responsibilities: Lead stakeholder engagement activities on behalf of the project team Meet with stakeholders to communicate project plans, upcoming works, and address queries and concerns Build and maintain strong working relationships with key stakeholders, including: -NHS and healthcare representatives -Commercial building owners and occupiers -Network Rail -Canal & River Trust -Transport for London (TfL) Organise and facilitate regular stakeholder meetings and weekly project updates Produce, maintain, and distribute weekly stakeholder newsletters Work closely with the Project Lead and Construction Manager to ensure clear and consistent communication Maintain stakeholder engagement records, complaints logs, and correspondence registers Investigate complaints and concerns, developing and implementing appropriate action plans Monitor stakeholder feedback and identify opportunities to improve engagement and communication processes Support the project team in maintaining positive community and stakeholder relations throughout the project lifecycle Experience: Proven experience in stakeholder engagement, community relations, public liaison, or a similar role within construction, infrastructure, rail, healthcare, or major projects Experience managing relationships with multiple stakeholder groups simultaneously Strong understanding of stakeholder management principles and community engagement best practice Experience dealing with complaints, issue resolution, and conflict management Excellent verbal and written communication skills Strong organisational skills with the ability to manage multiple priorities effectively Ability to build trust and develop productive working relationships at all levels Qualifications: Relevant experience in stakeholder engagement, public liaison, communications, or project management Strong proficiency with Microsoft Office Suite, including Word, Excel, and Outlook Excellent report writing and communication skills Qualification in Communications, Public Relations, Construction Management, or a related discipline Experience working on construction, infrastructure, rail, healthcare, or public sector projects Membership of a relevant professional body What's on Offer: Competitive salary and package dependent on experience Flexible part-time engagement (2–3 days per week) Opportunity to work on a high-profile project in Paddington Long-term opportunity with potential extension into 2027 Opportunity to expand into a wider Logistics Manager role as the project progresses Collaborative and supportive project environment Exposure to a broad range of public and private sector stakeholders Interested? Contact Zach Grandy-Smith on (phone number removed) or email for a confidential discussion. O’Neill and Brennan values diversity and promotes equality, All individuals will be treated in a fair and equal manner and in accordance with the law regardless of gender, marital status, race, religion, colour, age, disability or sexual orientation

Pear Recruitment – Property Manager – West Drayton Salary - £30,000 – £35,000 Monday – Friday – 9am – 5.30pm Full licence and car required An award-winning independent estate and letting agents is currently looking for self-motivated and talented Property Manager who can contribute to their team looking after a portfolio of properties. Responsibilities involve all aspects of property management for example dealing with general enquiries and maintenance bookings, deposits and issues. The ideal candidate will be a well presented, dynamic and target driven individual. Candidates must be results focussed, self-motivated and someone who can provide exceptional customer service. Previous property management experience of around 1 year is essential along with good local knowledge and the ability to multitask and work in a fast-paced environment. As a Property Manager, you will be responsible for: • Co-ordinating the department’s work on a weekly and daily basis, • Bring on new contractors., • Manage contractor relationships., • Manage own property portfolio: - including referencing, moves ins, jobs, updating landlords, property inspections etc., • Ensuring Property Management software systems are kept up to date., • Ensuring landlords’ and tenants are kept informed., • Ensuring all regulatory requirements (GSC, Deposit registrations etc.) are met., • The first port of call for serious tenant/property management issues Requirements: • Ability to handle and resolve Customer complaints., • Well organised and an excellent multitasker, • Great customer service attitude, • Good understanding of plumbing, electrical, boiler, handyman etc. issues, • Ability to review quotes, pick out anything overpriced or padded. If you are interested in this Property Manager role and would like to know more, please email your CV or telephone us on a strictly private and confidential basis for an informal discussion. Recommend a friend - Do you know someone looking for a position? If you recommend them to us, we have a fantastic referral fee to offer! Please contact us for more information. Due to the number of applications we receive, we are unfortunately unable to respond to each applicant individually. If you do not hear from us within 7 days, you may assume you have not been selected at this time - but please do apply for anything you feel you are suitable for and thank you for your interest in PEAR Recruitment. Confidentiality – All communication with us is treated with the upmost confidentiality and you will always be advised if your CV is being submitted to a client

SEND Tribunal and Mediation Officer – Enfield Council Fox Morris Group are working to recruit a SEND Tribunal and Mediation Officer SEN Tribunal, Mediation and Dispute Resolution Officer will oversee Enfield's Tribunal caseload including all pre-hearing work as well attendance at hearings. About the Role: 1. Plan and organise work to ensure the delivery of those aspects of the service for which responsible. Ability to work with minimum supervision, balancing using own initiative against need to seek management guidance. Ability to work to tight statutory deadlines, be flexible in approach and have good general IT skills., 2. Negotiate with outstanding written and verbal communication skills & a strong eye for accuracy & detail, 3. Apply knowledge and understanding of the impact of SEND on children and young people’s educational outcomes, 4. To lead on any developments in disagreement resolution/ mediation/ tribunal practice related to the SEND Reforms, 5. Undertake / support consultation procedures. Identify issues, resolving as appropriate and escalating complex problems if necessary., 6. Oversee and manage all complaints (including Ombudsmen, MP/member enquires) in an efficient manager ensuring that all correspondence is responded to in a timely manner and responses are of the highest quality. Experience: 1. Ability to engage, coach and motivate teams and set clear targets and expectations, 2. Evidence of high levels of customer service and satisfaction with an ability to manage potentially stressful situations, 3. Experience of successfully managing performance and providing clear constructive feedback, 4. Experience of successfully implementing plans and projects to time and budget, 5. Experience of budgetary consideration, effectively plan and manage resources and duty to ensure efficient use of public resources, 6. Demonstrates a good understanding of the political structure and role of elected members, 7. Ability to work collaboratively both with own service and across other services, 8. As a regular and intrinsic part of this role required you to speak to members of the public in English, the ability to converse at ease, politely and courteously with customers and provide advice in accurate spoken English is essential and consistent with the requirements of this role., 9. Ability to communicate effectively in both written and oral format with a variety of audiences to ensure that key issues are identified and understood. IF YOU WISH TO APPLY PLEASE RESPOND FIRSTLY WITH AN UP TO DATE CV, AVAILABILITY/ NOTICE PERIOD, THE ROLE YOU WOULD LIKE TO APPLY FOR & THE HOURLY RATE YOU REQUIRE. We do not hold CV’s on file without first speaking

Job Ref: DAL5111 Branch: Clayton Hotel Chiswick Location: Clayton Hotel Chiswick, London (West) Salary/Benefits: Competitive Salary Contract type: Permanent Hours: Full Time Hours per week: 40 Posted date: 09/06/2026 Closing date: 23/07/2026 Food & Beverage Manager Dalata Hotel Group are currently looking for an experienced Food & Beverage Manager who is eager to take ownership, elevate their teams, and drive outstanding performance while continuing to grow professionally. In this position, you will have a unique opportunity to shape your team's culture and success while contributing to the hotel's strategy. If you are looking for your next opportunity or a move in your career into a supportive environment that values innovation and excellence, we invite you to be part of our thriving community at Dalata Hotel Group. Benefits 50% Off F&B in all properties €/£60 employee rate on rooms for all Dalata hotel 30% off Friends & Family rate Pension access (Ask your HR Manager for local pension information) Performance-related bonus plan Development Opportunities through our Dalata Academy- to support your career journey Free employee meals on duty Extra AL day for every year worked (5 days to maximum of 5 days) Employee Assistance Programme Cycle to Work Scheme/Transport Schemes Staff Appreciation Initiatives, fun team-building activities and regular charity events Your Key Duties and Responsibilities: Ensure guest satisfaction both proactively and reactively, across multiple departments including the front office and F&B. Increase our standing on TripAdvisor by encouraging satisfied guests to leave positive reviews on the website. Gather complaints from TripAdvisor, TrustYou, comment cards, and Optimus reports. Check the Optimus sheet daily. Email a copy of the complaints sheet to department heads and discuss any necessary corrective training. What You Will Need: 2-3 years of experience as a Guest Relations Officer or Manager. Familiarity with hospitality industry standards. Experience in a 3/ 4 star hotel. Proficiency in English. Computer literacy. A customer-oriented and professional attitude. An outgoing personality Excellent organizational and time management skills. About us Dalata Hotel Group - we bring the heart of hospitality to every hotel we own and operate. We see our growth and expansion plans as a way of spreading our unique way of caring for our guests further around the world, bringing better experiences to more people. Currently the Dalata difference can be felt at each of our hotels in Ireland, the UK, Germany & the Netherlands, and we'll keep expanding this further, focusing on key UK cities, Dublin and Continental Europe. Helping our people to grow and develop their careers is vitally important to us and is one of our highest priorities. We have many exciting and unique internal development programmes, each crafted to make sure our employees get the learning they need to be able to take the next step in their careers. Dalata Hotel Group Plc is an Inclusive Employer. We actively encourage people from all backgrounds and abilities to apply to be part of our team. However, we understand everyone's needs are different; therefore, if you require any accommodations with this application process, please highlight your needs when you are completing your application process. At Clayton Hotel Chiswick, everything we do is a little more personal. Whether that's getting to know you a little more or in the small gestures that make your stay that bit more memorable. We're always dedicated to experiences that are all about you. Located on the Chiswick High Road, it's a place that has everything from food, culture and entertainment. If you want to see even more of London, we're conveniently located just by Gunnersbury Underground Station which connects you across the city. Marrying contemporary design with stylish interiors, our 4-star hotel offers 11 sophisticated conference spaces, all flooded with natural daylight and fully accessible. We are just 20-minutes to London Heathrow, via the M4 motorway, and 20-minutes into central London. TPBN1_UKCT

Job Types: Full-time, Part-time Benefits: Cycle to work scheme, referral programme, good transport links Driving skills and access to own vehicle are highly preferred, but not necessary. NVQ level 2 or 3 are preferable but not necessary as full training will be provided. Visa sponsorship is not available for this role. Role Overview We are looking for a caring, reliable and professional Support Worker to provide guidance, practical support and a safe environment for vulnerable young people, including looked-after children and unaccompanied asylum-seeking children. The role involves supporting young people in line with their pathway plans, support plans and risk assessments, while working closely with internal teams, external agencies and other professionals. You will help young people develop independence, stay safe, access services and take part in positive activities. Key Responsibilities • Provide a safe, welcoming and supportive environment for young people., • Support young people according to their individual needs, pathway plans, support plans and risk assessments., • Assist with the preparation, review and implementation of support plans and risk assessments., • Maintain accurate daily records, case notes, incident forms, accident reports and other required documentation., • Attend reviews, planning meetings, staff meetings, supervision and training sessions when required., • Promote the rights, dignity, safety and wellbeing of young people at all times., • Support young people with positive behaviour management, conflict resolution and emotional wellbeing., • Help young people access facilities, appointments, activities and services inside and outside the home., • Communicate with external professionals such as social workers, doctors, police and other agencies where required., • Maintain high standards of cleanliness and support household duties, including cleaning, shopping, gardening and general upkeep., • Ensure safe working practices are followed in line with company policies, Health & Safety, COSHH, RIDDOR and safeguarding requirements., • Take responsibility for the building and smooth running of the shift, including sleep-in shifts and waking nights where required., • Respond quickly and appropriately to emergencies, following agreed procedures and safeguarding protocols., • Support home financial administration during shifts, including petty cash, activity money and young people’s allowances., • Work positively with colleagues, share information appropriately and support good team practice., • Challenge poor practice or concerns professionally and report issues to the line manager., • Follow all company policies and procedures, including safeguarding, complaints, grievance and incident reporting., • Complete induction, mandatory training and any additional training required for the role., • Carry out reasonable duties requested by the manager to support the needs of the service. About You The ideal candidate will be compassionate, responsible and able to work professionally with vulnerable young people. You should be able to remain calm under pressure, follow procedures, maintain boundaries and act as a positive role model. You will be expected to: • Be reliable, punctual and trustworthy., • Treat young people and colleagues with dignity, respect and fairness., • Maintain professional boundaries at all times., • Work openly and cooperatively as part of a team., • Avoid behaviour inside or outside work that could affect your suitability to work in social care., • Seek guidance from your line manager when unsure about any aspect of your role., • Declare any potential conflicts of interest as soon as they arise. Additional Information This job description is a guide to the main duties and expectations of the role. Responsibilities may develop over time in line with the needs of the service, young people and organisation

Kinkally is looking for an experienced and highly organised Restaurant Operations Manager to take ownership of the day-to-day operation of our independent restaurant. This is a hands-on leadership role for someone who thrives on maintaining exceptional standards, building efficient systems and ensuring every aspect of the restaurant operates seamlessly. Working closely with the owner, you will be responsible for leading the team, delivering an outstanding guest experience and creating a culture of accountability, consistency and continuous improvement. Responsibilities Operational Excellence Take full ownership of the daily operation of the restaurant. Ensure opening, closing and service procedures are completed to the highest standard. Maintain exceptional cleanliness, organisation and presentation throughout the restaurant. Develop, implement and continuously improve operational SOPs and ensure they are consistently followed by the team. Ensure all equipment, fixtures, furniture and facilities are maintained, serviced and repaired promptly. Coordinate contractors and external suppliers to ensure maintenance issues are resolved efficiently. Oversee stock ordering and inventory management, including food, beverages, wine, cleaning chemicals and restaurant supplies. Maintain organised storage areas and ensure effective stock rotation procedures are followed. Identify operational improvements and implement efficient systems and processes. Compliance & Health & Safety Ensure full compliance with Food Safety, Health & Safety and licensing regulations. Complete and monitor all required compliance records, checklists and audits. Maintain allergen procedures and ensure legal compliance at all times. Ensure the restaurant is inspection-ready at all times. Guest Experience Lead service to deliver exceptional guest experiences. Resolve guest feedback and complaints professionally and proactively. Monitor service standards and continuously coach the team to exceed guest expectations. Team Leadership & Development Lead, motivate and develop the Front of House team. Lead recruitment, interviewing, onboarding and retention of team members. Prepare rotas in line with labour budgets and business needs. Conduct team briefings, training sessions and performance reviews. Foster a positive, respectful and high-performance team culture. Maintain high levels of accountability and performance across the team. Business Performance Monitor staff costs, productivity and labour efficiency. Minimise waste through effective stock control. Work closely with the owner to improve operational performance and profitability. Skills - Essential Previous experience managing a busy premium restaurant. Strong operational management skills with exceptional attention to detail. Proven ability to manage, train and lead high-performing teams. Excellent organisational and time management skills. Experience managing rotas and labour costs. Strong understanding of Food Safety, Health & Safety and allergen regulations. HR and payroll exposure. We are looking for someone who: Naturally notices the details others miss. Takes genuine ownership and approaches problems proactively. Leads by example and holds themselves and others accountable. Enjoys building systems, improving processes and maintaining consistently high standards. Is comfortable being highly hands-on and leading from the floor. Wants to build a long-term career within an ambitious independent restaurant. What Success Looks Like The restaurant consistently operates to exceptional standards. Guests receive an outstanding experience every day. The team is well-trained, motivated and accountable. Compliance, cleanliness and organisation are never compromised. Operational issues are identified and resolved proactively rather than reactively. This role is ideal for someone who enjoys creating order, maintaining exceptional standards and taking genuine ownership of an operation not simply managing shifts. Benefits Company pension Cycle to work scheme Discounted or free food Employee discount Referral programme Sick pay Experience Restaurant management: 3 years+ (required) Work authorisation United Kingdom (required) To apply, please send your CV and a short introduction to the company email available on the website. TPBN1_UKCT

Head of Data Protection & Information Management Location: Swansea, Bristol, Birmingham (Garretts Green), Nottingham, Yeading (Hayes), Oldham (Chadderton), Leeds, Newcastle Salary: £57,515 per annum Vacancy Type: Permanent, Full Time(37hours per week) Part Time (30hours per week) Closing Date: Monday 6th July 2026 The Head of Data Protection and Information Management role forms part of a Department wide Data Protection Unit led by the DfT Departmental Data Protection Officer, and locally reports into the DVSA Chief Data & Security Officer. The role is responsible for carrying out the delegated statutory tasks of the Departmental Data Protection Officer in accordance with the DfT DPO Governance Framework. They also act as the principal point of contact for the ICO and for Data Subjects for the DVSA within the DfT controllership. The role manages the information and records management function as part of the Government Knowledge and Information (KIM) Profession and ensures that management of both electronic and physical records is compliant with GDPR and other regulations. The team also works with the DVSA Corporate Reputation team to help DVSA meet statutory obligations originating from GDPR and Freedom of Information legislation assuring processes, and also leading Internal Reviews or information rights requests under data protection legislation. Joining our department comes with many benefits, including: • Employer pension contribution of 28.97% of your salary. 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King's birthday Flexible working options where we encourage a great work-life balance. Read more in the Benefits section below! Job description The Head of Data Protection and Information Management role forms part of a Department wide Data Protection Unit led by the DfT Departmental Data Protection Officer, and locally reports into the DVSA Chief Data & Security Officer. The role is responsible for carrying out the delegated statutory tasks of the Departmental Data Protection Officer in accordance with the DfT DPO Governance Framework. They also act as the principal point of contact for the ICO and for Data Subjects for the DVSA within the DfT controllership. The role manages the information and records management function as part of the Government Knowledge and Information (KIM) Profession and ensures that management of both electronic and physical records is compliant with GDPR and other regulations. The team also works with the DVSA Corporate Reputation team to help DVSA meet statutory obligations originating from GDPR and Freedom of Information legislation assuring processes and also leading Internal Reviews or complaints under data protection. Your responsibilities will include, but aren't limited to: • To act as the Data Protection Manager for the DVSA, carrying out the statutory tasks delegated to the role and DVSA by the Department's DPO (as set out in the DfT Data Protection Governance Policy) Leading the records management function ensuring alignment with DfT and wider Government. Providing assurance to the Digital & Technology Leadership Team that the organisation's systems are designed in accordance with the data protection policies and regulations. * Lead FOI internal reviews, ensuring our response is fair and robust, and when necessary challenging senior managers on decisions to disclose or withhold. Person specification Essential qualifications: • You must have an industry-recognised practitioner-level qualification in data protection. • You will either have a qualification in FOI or a security qualification such as CISMP or ISO27001. For these area (FoI and security) where no qualification is held, you should be willing to acquire them within 9 months of joining us. To be successful in this role you will need to have the following experience: • A history of being involved in incident management and forming part of a wider incident management team. A history of working collaboratively and inclusively with external organisations and other stakeholders, sharing information and knowledge to achieve common aims. Experience of information and records management function and be able to advice on Freedom of Information legislation and supporting the business with any training Experience in assessing and improving compliance and reporting on this to all levels. Experience of risk management and working with cyber security colleagues To Apply If you feel you are a suitable candidate and would like to work for DVSA, please proceed through the following link to be redirected to our website to complete your application. https://www.civilservicejobs.service.gov.uk/csr/index.cgi?SID=b3duZXJ0eXBlPWZhaXImb3duZXI9NTA3MDAwMCZ1c2Vyc2VhcmNoY29udGV4dD0xOTUxOTk0NTcmam9ibGlzdF92aWV3X3ZhYz0yMDAyNDE3JnBhZ2VjbGFzcz1Kb2JzJnNlYXJjaHNvcnQ9c2NvcmUmcGFnZWFjdGlvbj12aWV3dmFjYnlqb2JsaXN0JnNlYXJjaHBhZ2U9MSZyZXFzaWc9MTc4MjIwOTg2MS1lNDA0ZGRlNDU0ZmVlZGRmNTU3NzYyMzc0NWY0ODdiY2U1ZWRhNzRl

Senior Resident Liaison Officer - Social Housing Planned Maintenance Covering North West London Full-time, permanent Salary £40,000 including car allowance + Mileage We are working with a leading main contractor to find a successful and proactive Senior Resident Liaison Officer to join their team delivering Social Housing Planned Works across North West London. It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is essential. Key Responsibilities include: Providing guidance and support to a team of RLO's as well as supporting the Project Manager Working on planned maintenance projects Decent Homes programme experience Full clean driving licence with own vehicle Kitchen and bathroom scheme and voids experience Somes External Works Pre entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and to advise them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting properties that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried outSalary & Benefits You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success. For more info please apply online

Tribunal, Mediation and Complaints Officer Enfield (Local Authority role) Contract role Hourly rate negotiable - Indicate rate sought when applying 36 hours per week SEN Tribunal, Mediation and Dispute Resolution Officer will oversee Enfield's Tribunal caseload including all pre-hearing work as well attendance at hearings Accountabilities 1. Plan and organise work to ensure the delivery of those aspects of the service for which responsible. Ability to work with minimum supervision, balancing using own initiative against need to seek management guidance. Ability to work to tight statutory deadlines, be flexible in approach and have good general IT skills., 2. Negotiate with outstanding written and verbal communication skills & a strong eye for accuracy & detail, 3. Apply knowledge and understanding of the impact tribunaof SEND on children and young people’s educational outcomes, 4. To lead on any developments in disagreement resolution/ mediation/ tribunal practice related to the SEND Reforms, 5. Undertake / support consultation procedures. Identify issues, resolving as appropriate and escalating complex problems if necessary., 6. Oversee and manage all complaints (including Ombudsmen, MP/member enquires) in an efficient manager ensuring that all correspondence is responded to in a timely manner and responses are of the highest quality., 7. Collate process and analyse complex information. Ensure all required records and information are maintained correctly. e., 8. Ensure information is managed efficiently and accurately & that data is recorded and stored in compliance with national standards and can only be shared, as appropriate, with other agencies., 9. Represent the Local Authority at SEND Tribunal Appeal hearings and mediations including drafting all pleadings and follow up case work., 10. Take responsibility for ensuring computerised information is accurate and up to date at all times. Data management to be maintained relating to the Tribunal and Mediations cases and written papers provided as required for service managers, councillors or other such bodies in accordance with LA policy and legislation., 11. Use management information and data to develop a framework and policies to help improve efficiency and effectiveness of the service and to ensure consistency of decision making through EHC assessments, plans and annual reviews. To monitor the amount and impact of all disagreement resolution activity within the service through close liaison with case managers & other staff within the service., 12. Contribute to the wider SEND service aspirations, identifying opportunities to achieve integrated working on a multi-agency basis. Work as an effective team member within the wider SEND service., 13. Respond to FOI’s relating to Tribunals and Mediations in a timely and accurate manner as and when required., 14. Prepare and present results / responses / reports / recommendations including accurate, complete & relevant info for internal and /or external use. Issues to be clearly summarised, progress & implications reported & council’s position clearly stated, 15. Provide specialist, expert advice, opinion, interpretation, guidance and support to colleagues, service users and partner agencies on the legislative process and framework, including decisions on whether council opposes the Tribunal appeals

About the Role My client is seeking a highly organised and detail-oriented Quality Administrator to join their team. Reporting to the Quality & Assistant Quality Manager, you will play a key role in maintaining compliance with internal quality standards, customer requirements, and industry regulations. This is an excellent opportunity for an individual with experience in quality management systems who enjoys problem-solving, building strong relationships with customers and suppliers, and driving continuous improvement within a fast-paced environment. Working alongside a team of two Quality Administrators, you will be responsible for managing non-conformances, supporting quality compliance activities, and ensuring quality processes are maintained to the highest standards. Key Responsibilities Non-Conformance Management Record all customer and supplier non-conformances within agreed timescales. Investigate, manage, and resolve product and service-related complaints. Liaise with internal departments, customers, and suppliers to identify root causes and implement corrective actions. Maintain accurate records to support continuous improvement initiatives and identify training requirements. Quality Compliance Conduct internal quality audits in accordance with the audit schedule. Support the maintenance of quality management systems, including ISO 9001 and EN9100 requirements. Maintain and update the Approved Supplier Register and Supplier on Trial Register through supplier assessments and remote audits. Assist with preparation for external audits and annual certification reviews. Update quality procedures and documentation in line with business and process changes. Conduct contract reviews for new sales orders and daily contract review activities. Carry out monthly quality audits and maintain quality records. Administration & Systems Support Maintain equipment registers and coordinate the ordering of equipment, gauges, and related items. Update departmental performance measures and quality records. Scan, file, and maintain customer drawings, supplier certificates, standards, and other quality documentation. Provide general administrative support to the Quality department. Undertake additional duties as reasonably required. About You The successful candidate will possess: Previous experience within a Quality Administration, Quality Assurance, or Quality Compliance role. Experience working with Quality Management Systems (QMS), ideally ISO 9001 and/or EN9100. Strong communication skills with the ability to build relationships with internal and external stakeholders. Excellent attention to detail and a methodical approach to work. Strong organisational and planning skills with the ability to manage multiple priorities. Proficiency in Microsoft Office, particularly Outlook, Word, and Excel. A proactive and solutions-focused mindset

Technical Manager (Property Services / Compliance & Asset Management) Salary: Up to £58,000 Location: South West London We are seeking an experienced Technical Services Manager to lead on a range of complex property services workstreams within a high-performing housing environment. This is a key leadership role with responsibility for ensuring compliance, driving service improvement, and overseeing critical areas including building safety, disrepair, damp & mould, fire risk actions, and contractor performance. You will provide strategic and operational oversight across multiple technical functions, ensuring statutory obligations are met, risks are effectively managed, and services are delivered to a consistently high standard. Working closely with senior leaders, contractors, and internal teams, you will play a central role in shaping performance, governance, and resident outcomes. Key Responsibilities Lead on compliance-related service areas including damp & mould (Awaab's Law), disrepair, fire safety actions, and building safety compliance Oversee contractor performance, procurement activity, mobilisation, and ongoing contract governance Ensure effective management and delivery of FRA actions, M&E requirements, EICRs, and LGSR compliance Manage risk, audit trails, and performance reporting for senior leadership and board-level governance Oversee disrepair case management, including legal liaison, cost control, and statutory compliance Drive data-led performance monitoring, identifying trends, risks, and service improvements Lead on complaints, Ombudsman responses, and external stakeholder engagement where required Manage and develop a multi-disciplinary team, ensuring high performance and accountability Contribute to service transformation, process improvement, and operational efficiency initiatives About You You will be a confident and experienced technical leader with a strong background in housing, property services, or a compliance-driven environment. You will bring: Strong experience in building safety, asset management, or repairs/disrepair services Proven track record in contractor management, procurement, and performance improvement Deep understanding of housing compliance, HHSRS, and statutory obligations Experience managing risk, budgets, and complex operational casework Strong stakeholder management skills, including working with senior leadership and external partners Analytical mindset with the ability to interpret data and drive service improvements Ability to lead teams, manage change, and operate effectively under pressure What We're Looking For A proactive, solutions-focused professional who can balance strategic oversight with hands-on delivery. You will be comfortable operating in a fast-paced environment, managing competing priorities, and driving high standards across technical and compliance functions. This is an excellent opportunity for a motivated leader looking to make a tangible impact on service quality, safety, and resident outcomes

A reputable Local Authority is seeking an experienced and motivated Estates Parking & Garage Manager to lead the delivery of its Parking & Garages Service. This is an excellent opportunity for an experienced housing, estate services, parking, or operational management professional to manage a high-profile service that supports residents, generates income, and contributes to the effective management of housing estates across the borough. Rate: £27.75-28.96 per hour PAYE (£37.13 per hour Umbrella) Location: Greater London Contract: Interim with potential to become permanent Working Pattern: Hybrid Working – 3 Days Per Week Office-Based The successful candidate will be responsible for overseeing the day-to-day management of parking spaces and garage stock, maximising occupancy and income, managing a small team, delivering service improvements, and ensuring a high standard of customer service. Key Responsibilities Lead and manage the delivery of the Parking & Garages Service across the Authority's housing estates. Manage garage and parking space lettings, transfers, waiting lists, and occupancy levels. Develop and implement strategies to maximise income generation and minimise voids. Monitor and manage rent accounts, arrears recovery, and debt reduction initiatives. Supervise, support, and develop a team of officers, ensuring high levels of performance and customer service. Investigate and resolve complex resident enquiries, complaints, and service requests. Manage escalated cases, including Councillor and senior stakeholder enquiries. Lead on service improvement projects, including garage refurbishment programmes and parking-related initiatives. Work closely with internal departments, contractors, enforcement teams, and external stakeholders to deliver service objectives. Monitor contractor performance and ensure service standards are achieved. Produce management reports, performance information, and KPI data to support service delivery and decision-making. Ensure compliance with relevant legislation, policies, procedures, and health and safety requirements. Support budget monitoring and contribute to the effective management of service expenditure and income.Essential Experience Experience leading and managing staff, including performance management and service delivery. Strong background in income management, arrears recovery, and maximising service income. Experience managing customer complaints and resolving complex service issues. Knowledge of housing management, estate services, parking operations, or property management. Experience working with contractors and managing service performance. Ability to analyse performance data and produce management reports. Excellent communication, stakeholder management, and problem-solving skills. Experience delivering service improvement and operational projects.Desirable Experience Knowledge of parking legislation, estate parking management, or garage services. Experience working within a social housing environment. Understanding of budget management and financial monitoring. Experience responding to Councillor, MP, or senior stakeholder enquiries.We are looking for a proactive and customer-focused manager who can balance operational service delivery with strategic improvement. The successful candidate will be an effective leader with strong stakeholder management skills and a proven ability to maximise income, improve performance, and deliver excellent outcomes for residents and the organisation. If you have a background in Housing Management, Estate Services, Parking Operations, Income Management, or Property Services and are looking for your next interim challenge, we would welcome your application. Apply Now for the Estates Parking & Garage Manager role

Hotel Duty Manager The shifts are 630am - 330pm and 3pm to 11pm / 5 out of 7 days including evenings and weekends Based in Uxbridge £18.57 per hour 6 - 12 months Main accountabilities: Leading by example to develop and motivate the team. Operate the Opera Hotel Property Management System to effectively manage all guest reservations. Support completion of month end financial submission. Recruiting, training and actively managing in house staff to ensure a satisfactory performance is achieved on time. Ensuring that staff whilst on duty, are working to the standards expected by management and that accurate records on time sheets are recorded for payment purposes. Must be able to arrange cover or step in should there be a staff shortage on shift Observe and monitor workers' performance to make sure that company rules and procedures are being followed. Confer and co-operate with other department managers to co-ordinate hotel activities Answer questions about hotel policies and services, and resolve customers complaints. Purchase supplies or services from outside vendors Inspect hotel for cleanliness and appearance. Co-ordinate front-office duties and resolve problems. Greet and register guests. Collect payment and cash up and record money earned and spent. Assign duties to workers and schedule shifts to suit the needs of the business Analyse financial information, create reports to meet the requirements of the business as requested. Coach colleagues on how to do undertake the duties of their role and motivate them to finish projects, and meet deadlines. Additional Duties & Responsibilities Ensuring that customers receive the correct standard of service delivery to the specified standard on time and in a pleasant and polite manner Be able to advise dissatisfied customers on Customer Complaints procedure and try to rectify problems Be visible and available to guests in the restaurant, lounge and bar areas during peak service times. Whilst on duty, ensure that all standard checklists are implemented, used as prescribed and guidance is followed across all areas. To ensure the cleanliness and checking of public areas and back of house and hotel surrounds are carried out efficiently and that it is clean according to the hotel operating standards Ensuring that expenditure is kept within budget by careful monitoring and seeking approval for additional expenditure prior to ordering. Ensuring that the University and hotel's financial procedures are followed. Ensuring that staff provide you with correct and accurate information to enable payments to be processed. Aim to achieve maximum occupancy levels in order to maximise income potential and to record the appropriate statistics accurately. Ensuring that procedures are in place and followed for banking and keeping all takings and monies securely. Presents a weekly business update to the Head of Hotel and attend a formal monthly financial review.Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

Senior Professional SEN Casework Officer – Harrow Location: Harrow (Hybrid Working) 1 day a week in office Hours: 36 hours per week, Monday to Friday Rate: Up to £370 per day Umbrella PAYE We are recruiting for an experienced Senior Professional SEN Casework Officer to join. This is an excellent opportunity for a senior SEND professional with substantial Local Authority experience, strong leadership skills, and expertise in managing complex SEN casework. Essential Requirements Extensive experience as a Senior SEN Case Officer within a Local Authority SEN Service. Experience managing and supervising SEN Case Officers and/or EHC Coordinators. Strong knowledge of the Education Act 1996, Children and Families Act 2014, SEND Code of Practice 2015, and associated legislation. Proven ability to manage complex and contentious SEN casework. Experience providing staff supervision, support, training, and performance management. Key Responsibilities Support and challenge colleges regarding inclusive practice and compliance with the Education Act 1996, Children and Families Act 2014, SEND Code of Practice 2015, and related legislation and guidance. Line manage casework officers, ensuring workloads comply with statutory requirements, maintain high standards of quality, and are completed within statutory timescales. Lead on complex and contentious cases relating to placement and provision, including conflict resolution and mediation. Prepare and coordinate the Local Authority's response to internal complaints, Local Government Ombudsman investigations, and SEND Tribunal cases. Contribute to effective management information systems and the completion of statutory returns. Support casework officers in preparing for and attending meetings with schools, parents, carers, and professionals. Prioritise decisions and actions relating to provision and placements for Looked After Children, learners attending the Harrow Tuition Service following permanent exclusion, and those transitioning into post-16 education. Co-chair weekly panel meetings focused on quality assurance of Education, Health and Care Plans (EHCPs) and provision allocated through EHCPs. Motivate, train, develop, and performance manage staff to maintain a high-performing and effective workforce. Support the Service Manager with SEND funding matters and budget management. Work collaboratively with colleagues to develop commissioning and contracting arrangements for pupils with EHCPs. To find out more information please contact Lily at (url removed) Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency

An excellent opportunity has arisen for a Care Manager to join a care provider offering tailored supported living services for adults with learning disabilities, autism, mental health needs, and complex support requirements. As a Care Manager, you will oversee the delivery of supported living services, ensuring high standards of care, compliance, and operational performance. This role offers a salary range of £38,000 - £42,000 benefits. You will be responsible for: Managing the day-to-day operation of supported living services. Ensuring individuals receive safe, effective, and person-centred support in line with their care plans. Leading and supporting care teams to maintain high-quality service delivery. Assisting with staff scheduling and rota management to ensure appropriate service coverage. Monitoring compliance with relevant regulations, legislation, and internal policies. Investigating incidents, complaints, and safeguarding matters, implementing corrective actions and learning outcomes where required. Supporting service growth by responding to enquiries and assisting with the mobilisation of new care packages. Building a positive culture focused on dignity, respect, safety, and continuous improvement. Working across different service locations as required to support operational needs and professional development. What we are looking for: Previously worked as a Care Manager, Home Manager, Homecare manager, Care Service Manager, Supported Living Manager or in a similar role. Have 3-5 years of experience in a leadership position within the health and social care sector. NVQ Level 5 in Health and Social Care, or an equivalent qualification. Proven experience working across diverse services, communities, and environments. Sound understanding of CQC requirements, safeguarding practices, and regulatory compliance. Ability to develop and maintain positive relationships with service users, families, healthcare professionals, and commissioning teams. Experience working across multiple boroughs (advantageous) Full UK driving licence and access to a vehicle. What's on offer: Competitive salary. Ongoing training and professional development opportunities. Supportive and collaborative working environment. Clear opportunities for career progression within a growing organisation. The chance to make a positive impact on the lives of vulnerable individuals and their families. This is an excellent opportunity for a Care Manager to join a forward-thinking care provider and take the next step in your management career. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us. Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003

• Currently, we are only able to consider applications from individuals who already have the legal right to work in the UK. Benefits As well as working alongside a dedicated team, working at Wellburn also brings extra benefits including: Exc ellent rates of pay Paid NVQ qualification Ongoing wellbeing and mental health initiatives £500 refer a friend scheme Shooting Star award – to recognise staff that go above and beyond Staff Lottery Birthday wishes – prize draw each month to have your birthday off. Cycle to work scheme Home and Tech scheme subject to terms A little bit about us Here at Wellburn, our lovely family run business operates a little differently to a lot of other businesses. We don't hire robots. We hire people. Everyone is different, and we love that. Our recruitment policy is as much to do with personality as it is about qualifications. We need you to fit in and be part of the team. Part of the family. About the role An exciting opportunity has arisen for a Deputy Home Manager. Reporting to the Registered Home Manager, the Deputy Manager will be responsible for assisting the Home Manager to deliver high quality care of our residents. Our Deputy Managers monitor the performance of staff, ensuring additional training and support is provided where necessary and ensure that good relationships are built and maintained with residents, families and members of the team. In the Home Manager's absence, they take responsibility for leading the team and running the home. Whether you're helping a member of the team to develop their performance, administering prescribed medicines or preparing reports and care plans, you'll always have resident wellbeing in mind above anything else. We are looking for someone with previous experience of deputising/leading a team within a Care Home. They will have excellent communication and interpersonal skills and have positive energy and the ability to get along with people. Sounding good? We want to hear from you! Key Responsibilities Take responsibility for the running of the home in the absence of the registered manager. Assist the registered manager produce and maintain systems and procedures for auditing and assuring quality care provided by the home. To maintain account ledgers, cash books and documentation as required in law. To receive, log and monitor all monies received from residents, relatives and staff. Support the registered manager in his or her duties to ensure the home complies with all health and safety requirements, including the fire safety regulations and procedures To assist the Manager in the selection and recruitment of staff and to assist in the preparation of duty rotas as needed. Promote a culture of equality and diversity among residents, staff and visitors Participate in staff training and development to ensure that Job Description requirements can be adequately fulfilled. To ensure the involved commitment, motivation and flexibility of staff through proper organisation, leadership, job deployment and appropriate skill mix. To conduct staff meetings and to ensure that the minutes of such meetings are communicated to all staff. To assist in staff supervision and appraisal sessions at the specified intervals To ensure that each resident is assessed for need and has a formally developed Care Plan, ensuring the involvement of the resident and his/her family or relatives, as required. To ensure that appropriate individual care is given to each resident, in accordance with the Care Plans. To ensure that care plans are monitored and reviewed at regular intervals. To supervise all aspects of catering in the Home to ensure that required standards of Food Hygiene are achieved. To assist in the planning of menus, in particular ensuring that any special dietary requirements are met. To ensure that all duties undertaken by reporting staff are performed to required standards, and that all such staff contribute to providing a happy, efficient and homely atmosphere within the Home. To be responsible for the receipt, handling, storage, issue, administration and disposal of all drugs and medicines in line with documented procedures, and to maintain the necessary records. To participate in the development of social activities for residents. To assist the Manager in resolving and handling any complaints received from residents, relatives or staff as appropriate. To keep abreast of all new legislation and regulations relating to Health & Safety, C.O.S.H.H., Fire Prevention and Local Authority mandates, and to ensure effective communication of the same to staff. To amend policies and procedures and/ or to produce new documents as needed. Help to maintain the standards set for the appearance and upkeep of the premises, indoors and outdoors. Manage, as required, any planned maintenance programmes To ensure that all matters relating to residents i.e. finances, health, personal matters etc. are kept strictly confidential at all times. To ensure that all matters relating to employees i.e. Company Finance, Company paperwork, Personal Matters etc. are kept strictly confidential at all times. To discover us With 14 homes covering all four corners of the North East, you're never far away from one of our homes. To find out more about and to apply for a job in your area visit www.wellburncare.co.uk/careers TPBN1_UKTJ

As a Deputy Restaurant General Manager at The Cadogan you will join our fantastic F&B team who look after each other, our amazing p roperty and our guests. If you are lo oking to develop your skills and be part of the future of luxury, this is your moment. Primary Responsibilities Include Monitoring and managing guest complaints, ensuring satisfaction Administering training program and preparing schedule and handling inventory effectively Supervising the efficient working of departments and assigned shifts Opening and closing restaurant About Us Enchanting guests since 1887, The Cadogan A Belmond Hotel is located at the crossroads of London's desirable cultural neighbourhoods ; Chelsea, Knightsbridge, and Belgravia and offers guests a refined residential experience within a restored townhouse. The hotels 54 rooms and suites artfully blend a rich historical legacy with contemporary luxury, creating a space imbued with character, history, and a profound sense of belonging, all while echoing its tradition of hosting both historical and contemporary esteemed guests. The hotel further distinguishes itself through its exceptional food and beverage offering: Willetts, our welcoming neighbourhood British bistro and bar, where seasonal British produce, daily specials and classic dishes are served in a warm and inviting all-day dining setting. The Drawing Room is an elegant space open from morning until late, offering a cosy corner exclusively for hotel guests at breakfast until 11am. From then on, it welcomes everyone whether for lunch, dinner, or drinks expertly crafted by our talented bartenders. The Belmond & LVMH Family? The Cadogan is proud to be part of LVMH, and the Belmond global collection of iconic hotels, trains and river cruises, all creating exceptional experiences worldwide. When you join one of our properties, you join a global family of history-rich hotels and breathtaking destinations, where our employees are at the heart of the Belmond experience.? What You Bring: Warm, genuine and approachable character Excellent team working skills Great attention to detail Experience in a similar role Applicants must have eligibility to work in the UK. What We Offer: The Cadogan?we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation,? perks ?and benefits including: Competitive salaries Complimentary and preferential rates for experiences at our iconic destinations, as well as on-site Guest Experiences Life assurance Company sick pay Increased annual leave entitlement with length of service We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development,? you'll ?have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other. TPBN1_UKCT

Amazing opportunity available for a Product Manager to join a fun, friendly team in London. This role is responsible for sourcing and managing overseas DMC and ground partners, building and pricing trips, contracting suppliers, ensuring high-quality content and systems accuracy, ideally in Central/South America, Asia or Oceania. Working closely with Sales and Marketing to make sure our products sell brilliantly and deliver exceptional customer experiences. The Job: Identify, evaluate and onboard new destination management companies (DMCs) and local partners Design, build and continuously improve guided tours, small group trips, and tailor-made itineraries Ensure products are differentiated, competitive, and aligned with brand positioning Set departure dates, capacities and seasonal availability in collaboration with partners Review competitor offerings and industry trends to identify gaps and opportunities Lead supplier contracting, rate negotiations and commercial terms Own trip pricing, margin management and cost control Work closely with Finance on payment terms, supplier queries and pricing accuracy Monitor product performance and recommend improvements or changes Act as the primary point of contact for international DMCs and hosts Build strong, long-term partnerships focused on quality, reliability and mutual growth Review supplier performance, customer feedback and operational issues Support partners in improving self-sufficiency, systems usage and operational standards Own the end-to-end loading of trips into internal systems and websites Ensure all itineraries, inclusions, exclusions and operational details are accurate and up to date Oversee product copy and work with Marketing on destination and trip content Ensure documentation, websites and sales tools are always aligned and correct Act as product expert for Sales teams across both brands Deliver product training, updates and destination briefings Support Sales with complex itinerary builds and product queries Feed sales insights back into product development and refinement Collaborate with Marketing on trip launches, campaigns and promotional activity Provide product insight for blogs, email campaigns and trade communications Support fam trips, partner storytelling and content gathering where relevant Contribute to safety reviews, risk assessments and quality assurance processes Work with Customer Experience teams on feedback, complaints and service improvements Identify recurring issues and drive systemic improvements Skills Required: 3+ years' experience in travel product management, operations or contracting Strong understanding of DMC-led product and ground operations Proven commercial experience including pricing, margin management and negotiation Highly organised with exceptional attention to detail Confident communicator with suppliers, internal teams and senior stakeholders The Package: Salary range is between £40,000 and £50,000 Hybrid working in London (Tue, Wed and Thu) Interested: * If you would like to apply for the above vacancy, please click 'APPLY' or email your cv to (url removed)

Bee Happy are seeking an experienced and dynamic Assistant Pub General Manager to oversee daily operations of our clients vibrant pub. The ideal candidate will possess strong leadership skills, extensive hospitality experience, and a passion for delivering exceptional customer service. This role offers an exciting opportunity to manage a lively environment, ensuring smooth service, high standards of food safety, and a welcoming atmosphere for all patrons. The successful applicant will be responsible for supervising staff, and maintaining the overall quality of the pub experience. Responsibilities Lead and supervise the entire team, including bar staff, kitchen personnel, and serving staff, fostering a positive and productive work environment Oversee daily operations to ensure efficient service delivery and high standards of customer satisfaction Maintain compliance with health and safety regulations across all areas of the pub Organise staff rotas, training programmes, and performance appraisals to optimise team management Handle customer enquiries, complaints, and feedback professionally to enhance guest experience Monitor stock levels of food, beverages, and supplies; place orders as necessary to ensure stock availability without excess waste Implement promotional activities and events to attract new customers and retain existing clientele Ensure the pubs environment remains clean, organised, and inviting at all times Requirements Proven experience in restaurant or hospitality management with supervising or team management responsibilities Strong leadership qualities with excellent organisational skills Previous experience in a pub or bar setting is highly desirable; hotel or restaurant experience is Expected Ability to manage multiple tasks efficiently under pressure while maintaining attention to detail Excellent communication skills with a friendly yet professional demeanour Knowledge of hospitality industry regulations and best practices in food safety and service standards This role offers an engaging environment where leadership qualities are valued alongside culinary expertise. We welcome passionate professionals eager to contribute to our lively pub atmosphere while delivering outstanding service TPBN1_UKCT

Job Description: Overview Salary £40,000PA Free Live in Accommodation Bee Happy are seeking an experienced and dynamic Pub General Manager to oversee daily operations of our clients vibrant pub. The ideal candidate will possess strong leadership skills, extensive hospitality experience, and a passion for delivering exceptional customer service. This role offers an exciting opportunity to manage a lively environment, ensuring smooth service, high standards of food safety, and a welcoming atmosphere for all patrons. The successful applicant will be responsible for supervising staff, and maintaining the overall quality of the pub experience. Responsibilities Lead and supervise the entire team, including bar staff, kitchen personnel, and serving staff, fostering a positive and productive work environment Oversee daily operations to ensure efficient service delivery and high standards of customer satisfaction Maintain compliance with health and safety regulations across all areas of the pub Organise staff rotas, training programmes, and performance appraisals to optimise team management Handle customer enquiries, complaints, and feedback professionally to enhance guest experience Monitor stock levels of food, beverages, and supplies; place orders as necessary to ensure stock availability without excess waste Implement promotional activities and events to attract new customers and retain existing clientele Ensure the pubs environment remains clean, organised, and inviting at all times Requirements Proven experience in restaurant or hospitality management with supervising or team management responsibilities Strong leadership qualities with excellent organisational skills Previous experience in a pub or bar setting is highly desirable; hotel or restaurant experience is Expected Ability to manage multiple tasks efficiently under pressure while maintaining attention to detail Excellent communication skills with a friendly yet professional demeanour Knowledge of hospitality industry regulations and best practices in food safety and service standards This role offers an engaging environment where leadership qualities are valued alongside culinary expertise. We welcome passionate professionals eager to contribute to our lively pub atmosphere while delivering outstanding service TPBN1_UKCT