Complaints manager jobs in BristolCreate job alerts

We’re working on a senior underwriting appointment with one of the UK’s most consistently profitable and well-regarded insurers. You’ll recognise the type of organisation this is. Low churn. Strong balance sheet. Long tenures. Most senior roles filled internally. People stay because they’re treated well and trusted to do their job properly. Opportunities at this level don’t come up often. When they do, they tend to be driven by growth rather than replacement. This role sits at the top of the Private Clients Underwriting structure in a region that has expanded materially and is set to continue doing so. It’s a genuinely senior technical role, not a diluted “manager with a spreadsheet”. Why this role is worth your attention If you’re a senior underwriter operating in HNW and Private Client Household and Motor, this role gives you: What you’d actually be doing • Acting as the senior technical authority for Household and Motor Personal Lines underwriting across the region, • Handling and signing off the most complex underwriting referrals and escalations, • Setting and maintaining technical underwriting standards, • Contributing to underwriting strategy, product development and policy wording decisions, • Providing market insight and analysis to help the business respond proactively, • Working closely with head office teams and tied distribution partners, • Developing the technical capability of senior underwriters through coaching, mentoring and challenge, • Playing an active role in transformation and digital change initiatives The background that fits You don’t need to tick every box, but most people appointed to roles like this will bring: • Significant experience in senior Personal Lines Motor and Household (technical or managerial), • Deep knowledge of M/HNW Home and Motor risks and non-standard exposures, • Confidence handling complaints, escalations and senior stakeholder discussions, • The credibility to influence, challenge and explain technical decisions clearly, • A track record of developing other underwriters and setting technical direction What’s on offer • Salary up to c£70,000, • Annual bonus up to c25%, linked to company performance (with a strong historical pay out record), • Pension contributions that are genuinely competitive at senior level, • Private medical cover and a comprehensive benefits package, • Hybrid working: around 40% office-based, 60% home working, • A culture where people tend to stay, progress internally and build long careers Is this a move you should make? If you’re well looked after where you are, this probably isn’t about “needing” a new job. It’s about whether you want: • Greater influence over strategic underwriting direction, • A broader technical and strategic remit, • A senior role in a stable but evolving insurer, • To work somewhere that invests in people and promotes from within If that resonates, it’s worth a confidential conversation. Apply via LinkedIn or message us directly to discuss the role in confidence.

Disrepair Surveyor (Interim) Temporary Contract | Bristol | Housing / Local Authority We are currently working with a large public-sector housing provider in Bristol to recruit two experienced Disrepair Surveyors on an interim basis. This is a fantastic opportunity to support a busy Housing & Landlord Services team managing housing condition claims and legal disrepair cases. Contract Details Role: Disrepair Surveyor (Interim) Contract Type: Temporary Start Date: 5 January 2026 End Date: 31 March 2026 Working Pattern: 2 days office-based / 3 days site-based Location: Bristol (office base BS4) Positions Available: 2 Pay Rates PAYE: £231.22 per day Umbrella / Ltd: £298.00 per day The Role The Disrepair Surveyor will manage housing disrepair complaints that have escalated to legal claims , working closely with the clients legal services team. The role focuses on resolving cases efficiently, minimising litigation, and delivering high-quality repair outcomes while maintaining a strong customer-focused approach. You will take end-to-end ownership of disrepair cases , from inspection and diagnosis through to repair delivery, reporting, and legal support. Key Responsibilities Manage housing disrepair claims under the legal framework and internal complaints procedures Carry out detailed property inspections and diagnose defects Specify, schedule and oversee remedial works from inception to completion Supervise contractors and in-house trade teams, ensuring quality, cost and time targets are met Act as Project Manager, Supervisor and Contract Administrator on assigned cases Produce technical reports, schedules of works and witness statements for legal files Liaise closely with tenants, keeping them fully informed throughout the process Support the assessment and recommendation of compensation in line with Housing Ombudsman guidance Act as a professional witness in disrepair cases where required Maintain accurate records and case documentation using internal systems Champion customer satisfaction while managing expectations appropriately Essential Experience Proven experience managing housing disrepair / housing condition claims Strong knowledge of social housing legislation , building construction and defects diagnosis Experience working within a local authority or social housing environment Ability to manage legal cases with minimal litigation Excellent communication skills, particularly with tenants and legal teams Strong report writing and case management skills Confident managing your own diary, inspections and site visits Why Apply? High-impact interim role within a major housing service Mix of office and site-based work Competitive daily rates Opportunity to work on complex and meaningful disrepair cases TPBN1_UKTJ

Job Title: Disrepair Surveyor Contract: 3-Month Contract Rate: £230-£280 per day (depending on experience) Client: Bristol City Council Department: Repairs & Maintenance / Housing Reports To: Disrepair Manager / Supervisor Role Overview Bristol City Council is seeking an experienced Disrepair Surveyor to manage Housing Condition (Disrepair) Claims in partnership with Legal Services. The role focuses on investigating claims thoroughly, overseeing remedial works, and resolving cases efficiently to minimise litigation while meeting tenant expectations and maintaining legal compliance. Key Responsibilities Manage disrepair complaints received as legal claims, working closely with Bristol City Council Legal Services. Carry out detailed property inspections and diagnose defects relating to housing condition claims. Coordinate, monitor, and oversee remedial works delivered by trade teams and external contractors from start to completion. Ensure works are completed to a high standard, on time, and within budget. Maintain clear and professional communication with tenants, managing expectations throughout each case. Produce detailed written reports for each disrepair case. Champion the customer experience to achieve high levels of tenant satisfaction. Resolve claims using Bristol City Council's Internal Complaints Procedure and relevant legal frameworks. Act as a professional witness on allocated disrepair claims. Work with the Disrepair Manager/Supervisor to agree compensation levels and determine legal strategy, including challenging claims where appropriate. Skills & Experience Required Proven experience as a Disrepair Surveyor or similar role within social housing or local authority settings. Strong knowledge of housing disrepair claims and legal processes. Experience acting as a professional or expert witness is highly desirable. Ability to manage multiple cases and priorities effectively. Excellent written and verbal communication skills. Strong understanding of customer-focused service delivery within a legal framework. Contract Details Initial 3-month contract Day rate: £230-£280 , dependent on experience Opportunity to support a key local authority housing function If you're interested, then please apply or contact Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website. TPBN1_UKTJ

Guest Service Manager - Summer 2026 - Various Mediterranean Resorts. Our Guest Service Manager closely supports the Active and General Manager. It is essential to connect with all guests during their holiday, address issues, and defuse complaints efficiently.

An Assistant Manager is the go-to person in the store on shift.

Complaints ManagerOur client is a chartered Loss Adjusters servicing the Property Latent Defects Insurance market across the UK. They are seeking a proactive and experienced Complaints Manager to lead their complaint's function, man.

An Assistant Manager is the go-to person in the store on shift.

A leading water company in the UK is seeking a Delivery Manager within Complaints Transformation.

A leading water company in the UK is seeking a Delivery Manager within Complaints Transformation.

You’ll lead a small team delivering high-quality corporate complaints and Member Enquiries work across the organisation (including coordinated complaints, statutory complaints and Ombudsman complaints). This is a key middle-management role with corporate reach helping to ensure complaints and Memb

This is essential for all successful project managers. They will provide you with guidance as to which roles our most suitable for you as an entry level project sector worker aiming to become a project manager. Qualified Project Managers can easily earn between £450-£1,000 per day working on contr

If you are organised, competent, dependable and can communicate well and motivate those around you; you could have a truly rewarding future as a Project Manager. Senior Project Manager - £70,000+. They will provide you with guidance as to which roles our most suitable for you as an entry level proj

We’re looking for an experienced Project Manager with:. Freedom’s Major Projects & Connections division has an exciting opportunity for an experienced Project Manager to deliver a flagship Design & Build 132kV/33kV EHV/HV Substation project in the South West. We’re looking for a commer

PRINCE2 is the most recognised methodology used by Project Managers worldwide and therefore an essential qualification for anybody looking to work in Project Management. With our exclusive online Simulated Project Assignment, you will have the opportunity to make your way through a simulated project

As a Kitchen Assistant at a Barchester care home, you'll help to provide the first-class food and hospitality that enable us to give our residents exceptional all-round care and support.A healthy, nutritious diet is vital to ensuring our residents' wellbeing and helping them enjoy daily life with us

Social Care Assistant, St Brendans (9324).You will work enthusiastically as a member of a team that promotes and supports Adults with Support Needs to actively take part within local resources and facilities, to maximise their inclusion, independence and planned outcomes.This can be within a variety

As a Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve.You'll assist with daily living, providing support and companionship and sharing great moments and memories too.It's a chance to bring your dedicatio

As a Bank Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve.You'll assist with daily living, providing support and companionship and sharing great moments and memories too.It's a chance to bring your dedi

Day shifts - 24 hours per week 8am - 8pm (including every other weekend).Night Shifts - 24 - 36 hours per week 8pm - 8am (including every other weekend).Are you a naturally caring person and want to help make a difference in people’s lives? .If you are kind, compassionate and committed,

Your role will involve supervising and inspiring a team of dedicated Care Assistants alongside the Deputy General Manager.

Health Consultants Inc has over 30 years experience as a leading healthcare provider with international acclaim.We run 2 clinics in central London with Marylebone Physiotherapy & Sports Medicine being recognised as providing gold standard care for musculoskeletal disorders and incorporating the late

As a Bank Housekeeping Assistant at a Barchester care home, you'll help to create a warm and homely environment that enables us to meet each resident's unique needs.Keeping the home clean and safe is no small task, which is why the role of a Bank Housekeeping Assistant is so important.The variety of

Occupational Therapy Assistant.Hybrid – mix of home working, office-based work, and on-site client premises.About the Role An opportunity has arisen for an experienced.Occupational Therapy Assistant.Adult Social Care service in North London.The role involves providing a professional fieldwork serv

We're the global leader in providing energy solutions that help businesses grow and communities thrive.We work as a team and we’re proud of the difference we make to customers, to local communities, and towards a sustainable future for the world.Here are some of the perks and rewards.A competitive

We are seeking a highly organised and proactive.This is an excellent opportunity to work with a leading consultancy delivering high-profile railway projects, playing a key role in ensuring effective stakeholder engagement and smooth project delivery.This is a 12 month contract role which is Inside I

I am on the lookout for a Damp and Mould Surveyor to join a leading housing association on a permanent basis, delivering high quality customer focussed services to their homes.This is a vital role within the management team of the Home Repairs Service and responsibilities will be varied and wide ran

Principal Engineer – Test Integration \n Salary: Up to £57,000 depending on experience \n Being able to gain an ample understanding of the underlying technical design of the systems under test and act as a technical liaison between design and commissioning teams on test related topics \n Cont

Housing Officers, Repairs, Neighbourhood Services) to gather information and resolve issues * Maintain accurate records of complaints and actions taken, ensuring compliance with corporate policies and regulatory requirements * Prepare reports on complaints trends, outcomes, and ser

An exciting role for an enthusiastic and driven Facilities Management professional has arisen within the MBDA Facilities department to support the delivery of their major Bristol Site development programme on a.This will give the successful candidate the opportunity to development their constructio

As a Night Receptionist you'll be a face of the hotel, so we want you to bring your warm and friendly personality to work with you.Working as part of a vibrant team, you'll be an ambassador for the hotel as the first person our guests will meet.Whilst organising all aspects of the check-in and check

The Housing Complaints Officer is responsible for managing and resolving formal complaints relating to housing services, ensuring compliance with the Housing Ombudsman Complaint Handling Code, internal policies, and statutory requirements. Key Responsibilities Complaint Handling & Investigation

PH1891 Senior Account Manager Seafood Wholesale to Foodservice.

Motability Operations are currently recruiting for a detail-oriented and customer-focused individual to join our Customer Application Solutions Team (CAST) as an Account Manager on a full-time, 6-month secondment/FTC.

South West and Midlands Account Manager Job Post. An exciting opportunity has arisen to join the team at Cave Direct as our Southwest and Midlands Account Manager.

Senior Account Executive, Business Development - Sales Some of our most valuable business comes from new and existing customers.That’s because our Business Development Sales team takes care to forge strong and insightful relationships with customers.To gain unders

This is an interesting and varied, customer centric role, working with the Project Manager, assisting with quotations and blended with other customer service functions, including liaising with customers regarding shipping of orders, managing and sending samples and quotations, liaising directly with

As a Sales Account Manager, you will be responsible for managing.

Leeds – On-site (1 day WFH after completing probationary period).ThePlaceToBe are excited to be partnering with a well-established consumer brand operating across online retail and specialist services.With a strong heritage, a market-leading ecommerce platform, and an extensive portfolio of pr

Join Hybrid as an Account Manager.

The Key Account Manager plays a pivotal role in ensuring the long-term success and satisfaction of Renewable Exchange’s generator clients.

Senior Account Manager - Sizewell C Account Team. Job Title: Senior Account Manager. Reporting to: Client Services Manager.

Position: Key Account Manager Therapy Area: Haematology / Oncology Territory: South Wales & South West England Salary: Competitive Inizio Engage is delighted to be partnering with a leading pharmaceutical client to recruit a Key Account Manager with expertise in haem-oncology, covering the South

Permanent | Home-based | Extensive UK travel.We're recruiting an experienced.This is a commercially focused, customer-facing role combining.You'll work closely with NHS and private healthcare providers to grow and retain endoscopy service contracts, support tenders and business cases, and deliver on

This role is designed for someone who is looking to step up from Account Manager to a Senior Account Manager.

This newly created role will be a high-profile appointment and report directly to the General Manager, working closely with the UK and international teams.

PH1892 Account Manager Seafood Wholesale to Foodservice.

Field Sales Account Manager – Vehicle Warranty Sector | £50K+ OTE | Uncapped Commission 🚗 One of the UK’s fastest-growing businesses in the vehicle warranty sector is looking for ambitious Account Managers to join their expanding team.

Due to their continued success and mass growth year after year our client are looking to invest into a new and hungry Sales Account Manager to grow their brand name further. As the Sales Account manager you goal is to develop and manage your clients from first initial contact through to post sale af