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Project ManagerWolverhampton£50,000 - £55,000Permanent, Full TimeAre you an experienced Construction Project Manager looking for a varied role where you'll take ownership of projects from initial survey through to completion?You'll be managing a busy portfolio of live projects, coordinating Surveyors, Site Foremen, trades and subcontractors while keeping a close eye on timescales, costs, quality and customer expectations.No two days will be quite the same, you could be resolving an issue on site, reviewing costs and variations, coordinating materials or making sure the next phase of a project is ready to go.If you enjoy being hands-on, solving problems and keeping multiple projects on track, this could be a great next move.What you'll be doing\n\n • Managing a busy portfolio of construction projects from initial survey through to successful completion\n, • Planning and coordinating Surveyors, trades, subcontractors, labour, materials and project schedules\n, • Monitoring progress across multiple live jobs, carrying out site audits and stepping in to resolve problems or snagging\n, • Reviewing scopes of work, managing variations and keeping a close eye on project costs, WIP and profitability\n, • Ensuring health & safety, CDM, risk assessments, quality and wider compliance requirements are consistently met\n, • Maintaining strong communication with customers and internal teams, resolving queries or complaints and keeping project records accurate\nWhat we're looking for\n\n, • Proven Project Management experience within construction, construction industry experience is essential\n, • Experience coordinating multiple projects, trades and contractors simultaneously\n, • Strong commercial awareness with an understanding of costs, variations and project profitability\n, • Good working knowledge of health & safety, CDM and construction compliance\n, • Confident IT skills with the ability to manage project information and keep accurate records\n, • A strong communicator and people manager who can solve problems, manage customers and keep projects moving\nThis is a varied role combining project management, commercial responsibility, people management and site involvement, so you'll need to be comfortable managing a busy workload and taking ownership when challenges arise.If you're an experienced Construction Project Manager looking for a role where you can genuinely take ownership of projects from start to finish, apply today, I'd love to hear from you.

Job Title: Personal BankerLocation: Wolverhampton (Fully Office Based)Salary: £27,000 per annumContract: 6 month FTCAbout the RoleWe are seeking a motivated and customer-focused Personal Banker to join our Wolverhampton branch. This role is central to delivering exceptional service to our existing clients, developing new client relationships, and supporting the branch in achieving its sales objectives.As a Personal Banker, you will be the first point of contact for customers - providing financial guidance, handling transactions, and promoting our products and services. Your ability to build trust, maintain professionalism, and go the extra mile will make you a valued member of our team.Key ResponsibilitiesProactively identify and pursue sales opportunities through referrals, networks, and events.Deliver outstanding customer service via phone, email, and face-to-face interactions.Handle customer queries and complaints promptly and professionally.Promote and cross-sell banking products and services to meet customer needs.Support business development initiatives, including attending events and networking activities.Process new account applications, service requests, and AML checks.Operate cash services, maintain accurate registers, and process remittances.Provide cover for colleagues when required and undertake delegated responsibilities from senior management.Skills & CompetenciesStrong networking and sales skills.Excellent interpersonal and communication skills (both written and verbal).Ability to establish credibility and rapport quickly.Comfortable discussing financial needs and tailoring solutions for customers.Previous retail sales or banking experience preferred.Results-driven with a proactive, self-motivated approach.Reporting LineReports directly to the Area Branch Manager and works closely with the Business Development Manager and Head of Sales.Why Join Us?This is a fantastic opportunity to join a reputable banking institution where you'll be supported to develop your career, build lasting client relationships, and make a positive impact on our customers' financial journeys.TPBN1_UKTJ

Ready to make a difference to Children and Young People whilst taking a step forward towards your own career progression? We are seeking a dedicated and compassionate Ofsted Registered Children's Manager for our brand new beautifully furbished 3-bed EBD Residential home to oversee the care and development of children within our facility based within the heart of Walsall. The ideal candidate will be responsible for ensuring the highest standards of care, safeguarding, and education for children, while also managing a team of staff members. This role requires a strong commitment to child welfare and the ability to foster a nurturing environment that promotes learning and growth. Responsibilities Manage the daily operations of the children's care facility, ensuring compliance with all relevant regulations and standards. Lead quality assurance and continuous improvement processes, including Regulation 45 reports, audits, improvement plans, and responses to Regulation 44 audits and local authority assurance visits. Monitor incidents, complaints, performance indicators, and outcomes for children. Develop and implement engaging programmes that support children's physical, emotional, and educational development. Manage staff induction, supervision, appraisal, performance, and development in line with safer recruitment practices and company policy. Ensure staffing levels, training, and research-based practice support high-q...

Quality Manager Willenhall, West Midlands Up to £45,000 + Bonus + Excellent Benefits Permanent | Full Time A well-established and growing UK manufacturing business is looking to appoint a Quality Manager to take ownership of the site’s quality and environmental systems and drive continuous improvement across operations. This is an excellent opportunity for a quality professional who enjoys working closely with production, engineering, and customers to improve processes, reduce non-conformances, and maintain high operational standards. The Role The successful candidate will manage the site’s ISO 9001 Quality Management System and support ISO 14001 Environmental Management activities. The role will involve carrying out product and process audits, leading investigations using 5 Why, 8D, and other structured problem-solving techniques, monitoring customer complaints, maintaining calibration and inspection systems, and ensuring effective document control and SOP management across the site. About You Applicants should have experience in a Quality Manager or senior quality role within manufacturing, engineering, metals, or industrial processing. A good understanding of ISO 9001 is essential, while ISO 14001 knowledge would be advantageous. Strong analytical skills, a proactive approach to continuous improvement, and the ability to communicate effectively with both operational teams and customers are key requirements...

Quality Auditor (12 months Maternity Cover) sought by a £multimillion pound food products manufacturer to join their team in Bilston. This is a maternity cover role for 12 months covering the AM shift: Monday to Friday 8.30am – 6pm. The Role: As a Quality Auditor you will be working as part of the Technical Team, preventing errors in manufacturing or production that lead to product defects. You will be responsible for ensuring that all quality checks are carried out to the correct customer specification and any non-conformances are reported immediately to the relevant Section Manager, as well as ensuring due diligence, product safety and quality in all relevant departments. As a Quality Auditor, your duties will include: Raw material quality checks. To input data into the online system Carry out traceability checks Verify label placement and information accuracy Ensure compliance with HACCP procedures Carry out Critical Control Point (CCP) checks Completing paperwork to a high level of accuracy, recording daily QA tasks Identifying and reporting any quality, food safety or compliance issues to QA Team Leader and QA Manager Audit quality checks Daily checks of factory processes and procedures to ensure compliance and adhere to good manufacturing practices Carry out verification checks of calibration of measuring equipment Investigate complaints and resolve issues Collecting and collating...

We are looking for someone who is passionate about delivering great customer service, someone who thrives within a sales and service environment and an excellent team manager. As a Hire Desk Manager, you will be responsible for the team of Hire desk controllers based at our call centre in Birchwood. Your team are the central point of contact to our customers who call into the depot on a daily basis. They might want to place an order or maybe they will have a query which you will help them with. We will also look to your team to find opportunities from each call trying to go beyond the customers' needs. The role of the Hire Desk Manager is vitally important – your team are at the forefront of the business and for this reason; we need someone who has proven people manager skills, someone who has proven and very strong customer service skills with some experience of sales. You also need to be able to multi-task, have confident computer skills and be organised. Responsibilities include: - • Be an ambassador for Health and Safety and to ensure compliance for quality, health and safety. • Ensure that customer service standards are exceeded for both internal and external customers and maintain those standards. Building strong working relationships with customers and operational staff. • Ensuring Hire Desk Management systems are followed and the IT platform is used effectively to process orders and enquiries. By monitoring the accuracy of data capture to minimise delivery issues and customer disputes • Monitor and manage the hire enquiry ensuring that conversion rates are managed dependent on business trends • Manage and lead the Hire Desk team to maximise all revenue opportunities to achieve KPI performance including actively promoting products and services by up selling initiatives. • Full responsibility of Hire Controller resource planning to ensure all incoming enquires are managed and responded to in a timely manner. • Responsibility of recruitment, development and training needs within the team • Set the standards of behaviours and attitudes required in the work place, motivate team members and effectively manage poor performing staff in line with HR Policies. • Liaise closely with the transport function to ensure customer satisfaction with regards to timely deliveries and collections in line with customer expectations • Demonstrating management of best practice and commitment to company values • Demonstrate ability to professionally resolve customer related problems or service issues and manage the professional resolution of issues and complaints. • Provide data analysis of customer complaint issues to other members of the management team upon request. • Produce monthly reports against KPI's of performance in all aspects of the function for Regional Operations Manager and Regional Director • Take shared responsibility of the operational efficiency, customer satisfaction, financial performance and Health and Safety of all locations in the region as part of the management team. The ideal candidate will be: - • Passionate about customer service and health and safety standards within the organisation • Have experience of managing a team within a busy customer facing environment. • Strong organisational, time management and good commercial awareness • Excellent telephone manner dealing with internal and external customers • Credible communicator, demonstrable leadership skills and ability to influence and negotiate effectively with customers, team and multiple functions within the organisation In return you will receive: • A Competitive Salary • Free Parking • Health Cash Plan • Childcare vouchers • Inclusion in the company share scheme • Auto enrolment pension scheme • 25 days holiday Part of the Loxam Group, Nationwide Platforms are the UK's leading specialist provider of Powered Access rental equipment, with the largest and broadest fleet, local depots spread across the country and our wealth of experience partnering with companies in a variety of sectors including Construction, Warehouse & Distribution, Aviation, Facilities Management, Industrial Services, Telecoms and Media, our customers can depend on us to provide the right solution to support their every working at height need. At Nationwide Platforms, your safety is absolutely our priority. Our award winning BlueSky Solutions and Training division offer our customers access to the latest and safest ways to work and through long standing partnerships with our manufacturers, we will always provide equipment that will lead the way to a safer industry. Some of our innovations include the award-winning secondary guarding systems and Harness ON™, a range of pioneering Material Handling Attachments (MHAs), and the SkySentry™ control and monitoring system. At Nationwide Platforms, we are dedicated to fostering a diverse, equitable, and inclusive workplace. We recognise that a variety of perspectives, experiences, and backgrounds is crucial to our success in the Powered Access industry. Our commitment is to ensure that every employee feels respected, valued, and supported in their work environment TPBN1_UKTJ

Quality Auditor sought by a £multimillion pound food products manufacturer to join their team in Bilston. This is a permanent role on the AM shift: Monday to Friday 8.30am – 6pm. The Role: As a Quality Auditor you will be working as part of the Technical Team, preventing errors in manufacturing or production that lead to product defects. You will be responsible for ensuring that all quality checks are carried out to the correct customer specification and any non-conformances are reported immediately to the relevant Section Manager, as well as ensuring due diligence, product safety and quality in all relevant departments. As a Quality Auditor, your duties will include: Raw material quality checks To input data into the online system Carry out traceability checks Verify label placement and information accuracy Ensure compliance with HACCP procedures Carry out Critical Control Point (CCP) checks Completing paperwork to a high level of accuracy, recording daily QA tasks Identifying and reporting any quality, food safety or compliance issues to QA Team Leader and QA Manager Audit quality checks Daily checks of factory processes and procedures to ensure compliance and adhere to good manufacturing practices Carry out verification checks of calibration of measuring equipment Investigate complaints and resolve issues Collecting and collating samples for testingThis position is integral to maintaining high standards of product quality and safety, offering a rewarding career path for dedicated professionals committed to excellence in quality assurance. Your experience as Quality Auditor: Experience in quality assurance or auditing within a manufacturing or food production environment is desirable Excellent organisational skills with keen attention to detail. Ability to work independently as well as part of a team in a fast-paced environment. Relevant qualifications or certifications in quality management or auditing are desirable.Benefits: £13.43 per hour Overtime rate: £16.79 per hour (after 42 hours) Bank holiday rate: £20.15 per hour Monday to Friday 8.30am to 6pm 2 x 30 minute breaks 42 hours per week 28 days holiday Employee discount Free parking On-site parking Full training provided Company pension Discounted or free food Quality Auditor Bilston, West Midlands £13.43 per hour + benefits

Registered Service Manager, Supported Accommodation (16-18) | Walsall Location: Walsall Salary: £50,000 - £55,000 per annum Job Type: Full Time, Permanent Build Something Special From Day One Are you an experienced Supported Accommodation or Children's Residential Manager looking for the opportunity to build and shape a brand-new service? We are recruiting for a passionate and ambitious Registered Service Manager to lead a beautifully furnished, newly developed Supported Accommodation service for young people aged 16-18 in Walsall. This is a unique opportunity to become the founding Registered Manager of a new service, giving you the autonomy to create a positive culture, recruit your own team, and develop an outstanding service that genuinely changes young people's lives. You'll be fully supported throughout the registration process and beyond by an experienced and highly involved Responsible Individual, allowing you to focus on delivering exceptional care and achieving positive outcomes. If you're looking for a role where your ideas, leadership and passion will have a lasting impact, we'd love to hear from you. The Role As Registered Service Manager, you will be responsible for the overall leadership, management and compliance of the service, ensuring young people receive outstanding support as they prepare for adulthood and independent living. You will: • Lead the day-to-day operation of the service in line with the Supported Accommodation (England) Regulations 2023 and Supported Accommodation Quality Standards., • Prepare the service for registration and future Ofsted inspections., • Develop a positive, child-centred and trauma-informed culture., • Recruit, lead, supervise and develop a high-performing staff team., • Ensure safeguarding remains at the heart of everything the service delivers., • Complete audits, quality assurance processes and continuous improvement plans., • Monitor incidents, complaints, safeguarding concerns and outcomes for young people., • Develop person-centred support plans focused on independence, education, employment and emotional wellbeing., • Support young people to develop practical life skills including budgeting, cooking, tenancy readiness, health management and positive relationships., • Build excellent working relationships with Local Authorities, Social Workers, Personal Advisers, education providers, healthcare professionals and other partner agencies., • Represent the service professionally at placement reviews, commissioning meetings and Ofsted inspections., • Ensure accurate records, reports and compliance documentation are maintained at all times. About You We're looking for someone who is passionate about supporting young people and excited by the opportunity to establish a brand-new service. Essential Requirements • Level 5 Diploma in Leadership and Management for Residential Childcare, Leadership and Management, or another qualification accepted by Ofsted for Supported Accommodation registration., • At least 1 year's management experience within Supported Accommodation, Residential Childcare, Leaving Care, Housing Support or a similar regulated setting., • Minimum 2 years' experience supporting vulnerable young people aged 16-18 or within children's social care., • Strong understanding of the Supported Accommodation (England) Regulations 2023 and Supported Accommodation Quality Standards., • Excellent knowledge of safeguarding, risk management and partnership working., • Understanding of trauma-informed practice, adolescent development and contextual safeguarding., • Strong leadership skills with the ability to motivate, inspire and develop others., • Excellent written and verbal communication skills., • Commitment to continuous professional development and reflective practice., • Full UK driving licence is desirable. Why Join Us? • Salary of £50,000 - £55,000., • Opportunity to build and shape a brand-new service from the ground up., • Beautifully furnished, purpose-designed accommodation., • Strong support from an experienced Responsible Individual and senior leadership team., • Genuine autonomy to create your own culture and develop your own team., • Excellent opportunity to progress within a growing organisation., • Make a meaningful difference to the lives of young people preparing for independence. If you're ready to lead a service where you can genuinely make your mark while helping young people build brighter futures, we'd love to hear from you. Apply today for a confidential discussion

Job Description Join Our Team as a Field Repair Manager in Birmingham!\n Are you ready to take your career to new heights? We’re on the lookout for a passionate Field Repair Manager to join our Birmingham branch management team. This is your chance to drive operational performance, inspire a talented workforce, and help us exceed our business goals! \n In this dynamic role, you’ll lead a skilled team of Lift Engineers and subcontractors, guiding them to achieve our Minor Repairs Plan objectives across all makes and models of lifts. This is more than just a job; it’s an opportunity to shape, motivate, and develop your team while ensuring they deliver exceptional service that reflects our values and meets the highest Health & Safety standards. \n Location: Birmingham Service Branch (with regular travel across the region). A full UK driving licence is essential. \n What We Offer: \n \n A competitive salary \n A comprehensive benefits package \n A company car or car allowance \n \n Join a passionate, dedicated team and help us continue to raise the standard of lift engineering! Working Hours\n Monday to Thursday and Friday Your Responsibilities as a Field Repair Manager\n \n Efficiently plan engineer workloads, including the allocation of repair works. \n Maintain a portfolio of projects. \n Manage team absence, performance, and appraisals. \n Ensure compliance with all Health and Safety procedures, conducting risk assessments and method statements. \n Carry out regular site monitoring. \n Maintain strong relationships with customers, addressing any queries and complaints. \n Qualifications and Requirements\n \n Previous experience in the lift industry or a similar service industry with transferable skills is essential. \n Relevant management qualifications are desirable. \n Qualified to a minimum NVQ level 3 in Lift Engineering. \n Why You Should Apply\n If you’re an experienced Lift Engineer with a solid technical background and are looking for a new challenge, we’d love to hear from you! Whether you're seeking a Lift Engineer job or a Lift, Escalator Engineer job and want to step up as a Field Repair Manager, this is your moment! Benefits That Matter\n \n Market-aligned salary, paid monthly. \n Profit Share Bonus Scheme, paid quarterly based on Group Company profits. \n 25 days holiday, plus bank holidays. \n Holiday scheme to buy extra days’ annual leave. \n Pension Scheme with matched contributions/salary sacrifice. \n SimplyHealth Cash Plan for health costs (dental, optical, physiotherapy, etc.). \n Life Assurance Scheme. \n Long Service award scheme with holiday benefits. \n Company Benefits Discount Rewards Scheme (shop discounts, hotel discounts, days out, and more). \n Employee Assistance Programme to support well-being. \n Enhanced maternity and paternity provisions. \n Car Allowance. \n \n Stannah Group is an equal opportunities employer. We welcome and encourage applications from candidates of all backgrounds, identities, and abilities. We are a Disability Confident Committed Employer, treating all job applicants fairly and with respect. Our employees are the heart of our business, and we strive to create a working environment where everyone feels valued. \n Join our diverse and inclusive community today! \n Please note: We reserve the right to close this vacancy early if we receive a high number of applications. Appropriate right to work must be held by applicants. Sponsorship is not available.

Quality Manager The Role: The Quality Manager is responsible for quality assurance, quality control, compliance, and continuous improvement. The role ensures all products, services, and processes meet statutory, client, and company requirements. This position holds technical authority on quality matters, including the right to stop works, reject products, and escalate risks. Key Responsibilities: Quality Monitoring Manage IMS: Maintain and develop the integrated management system in line with ISO 9001, ISO 14001, and ISO 45001. Ensure Compliance: Meet legal and industry standards including BS EN 1090, ISO 3834, LOLER, and PUWER. Support Accreditations: Develop and implement BCS quality processes, standards, and certifications. Conduct Inspections: Perform frequent internal quality checks and inspections on manufactured products. Audit Supply Chain: Conduct supplier audits to ensure incoming products adhere to quality standards. Oversee Calibration: Manage the calibration standards and systems across the business. Troubleshoot Issues: Investigate, troubleshoot, and resolve product and production defects.Business Improvements Drive Efficiency: Examine ways to improve production, streamline operations, and boost efficiency. Support Projects: Partner with the Project Manager to implement business-wide improvements. Introduce Innovation: Bring new quality practices and innovations into the business.Complaints & SLAs Manage Complaints: Ensure all complaints are investigated and closed out within the 5-day SLA. Lead investigations for quality incidents and non-conformances (NCP) Apply CAPA: Put strict corrective and preventative measures in place to prevent repeat defects.Fabrications Maintain Standards: Assist the team with obtaining and maintaining divisional accreditations. Audit Pre-Delivery: Verify welding procedures (WPS/WPQR), welder qualifications, material traceability, and coatings. Develop ITPs: Create contract-specific Inspection & Test Plans to meet customer needs. Compile Handovers: Ensure the accurate compilation of quality documentation and Manufacturer's Data Records (MDRs). Escalate Risks: Support the Head of Fabrications by flagging concerns and agreeing on remedial actions.Plant Hire & Equipment Compliance Enforce Regulations: Ensure all plant, lifting equipment, and safety assets comply with LOLER and PUWER. Manage Test Regimes: Oversee inspection and certification schedules for gas detection and site safety gear. Control Traceability: Maintain flawless asset traceability and certification records.Leadership & Management Conduct 1-to-1s: Hold regular catchups and annual PDRs with direct reports to track performance. Develop Talent: Manage quality personnel, set clear objectives, and support professional growth. Foster Culture: Promote a "right-first time" culture of quality and compliance across all teams.Quality Ensure works are carried out in accordance with processes. Contribute to continuous improvement by providing suggestions and feedback to Team Leaders and Management. Work to agreed timescales updating the Team Leader on progress. Maintain good communication with Team Leaders and Management at all times.HSEQ Complete tasks in accordance with risk assessments, Report accidents and Positive Interventions using the correct methods. Identify/Submit positive interventions where needed. Work in conjunction with HSEQ policies and procedures.Key measures & targets: Process Reviews: Regular evaluations of business-wide processes. SLA Closure: NCPs and complaints closed within 5 working days. Defect Reduction: Measurable decrease in repeat defects and rework. Audit Performance: High compliance scores and successful external certification audits. Right-First-Time: Continuous improvement in first-pass quality metrics. Supplier Quality: High performance scores from supply chain vendors.Key relationships: BCS & Barhale Quality teams Plant & Hire service teams Fabrications & Operations teams BCS Senior Management Team Head of QualityPerson Specification: The successful candidate is likely to meet all of the following criteria: Essential System Knowledge: Strong working knowledge of ISO 9001, ISO 14001, and ISO 45001. Leadership Experience: Proven track record in a quality leadership role within fabrication, manufacturing, or engineering. Technical Standards: Deep understanding of EN 1090, ISO 3834, LOLER, and PUWER. Audit Management: Strong experience managing audits, NCP and CAPA processes. Soft Skills: Excellent communication, influencing, problem-solving, and attention to detail. IT Literacy: High level of proficiency in standard IT tools and systems. Adaptability: Flexibility and willingness to adapt to different tasks and projectsDesirable Specialist Systems: Knowledge of ISO 50001 energy management systems. Qualifications: Educated to degree level with an Internal Auditor qualification. Professional Membership: Membership of the Chartered Quality Institute (CQI) or similar body. Industry Background: Prior experience working within a manufacturing environment.About BCS Group: BCS Group, a subsidiary of Barhale Holdings Plc, is a privately owned company. We are a leading supplier of safety in the Midlands. We pride ourselves on providing a first-class service to all our customers, ensuring the right product or solution is delivered to the right location on time. With over 5,000 items within our core range, BCS Group can fulfil any order and ensure it is delivered directly via our dedicated transport fleet or those of our partners. Manufacturing: Our capabilities include standard and bespoke signage, labels, temporary and permanent road traffic signs and bespoke steel fabrication/installation which includes footbridges, walkways, flooring, guardrails, ladders and tunnelling products. Extensive Stock Range: Distributor of leading industry brands in PPE & clothing, traffic management, safety & lifting and site equipment products. These include Bollé, Pulsar, Globus, Rock Fall, Progarm, Portwest, Melba Swintex, Oxford Plastics, JSP, Nissen, Carters, Orafol, Crowcon, Radiodetection, Dräger, Ridgegear, and Plant Nappy. Safety Equipment Servicing: Specialist safety & lifting repair, calibration and inspection since 1999. We have our own purpose-built maintenance and calibration facility for gas detection, cable avoidance, breathing apparatus and lifting equipment which along with our fully equipped mobile calibration unit is where all maintenance and repairs are carried out. Our staff are trained and fully qualified in the maintenance, calibration and inspection of a full range of specialist safety & lifting equipment. Our People: With a direct workforce philosophy, the company culture is driven by our core values, which describe how we act day-to-day. We ensure all your needs are met through our national call centre and dedicated account management. Triple Accreditation: ISO 9001:2015, ISO 14001:2015, ISO 45001:2018 and ISO 50001:2011 standards, which means our customers can have complete confidence that we have an ongoing commitment to be a safe, efficient and responsible partner. Caring and investing in you As a Gold Investors in People company and a Sunday Times 100 Best Company to Work For, we are committed to investing in people. We are passionate about creating a working environment where people are supported throughout their careers, where people can enjoy security and be part of a company that cares about them. From the moment you join us, your well-being and career aspirations will be supported by. Competitive salary Company Pension Life Assurance Private Medical 25 days annual leave in addition to 8 public bank holidays and loyalty days 8 hours volunteering Employee Assistance Programme to support your mental, physiological, and financial well-being. Flexible benefits via salary sacrifice Company car/green car scheme/car allowance/Van (dependent on position) Leadership & management training and coaching Regular line management engagement and appraisal to support your career progression. Development supported by internal and externally delivered training. Continuous service awards

Job Description and Person Specification Job Title: CS Advisor Department: BJS Extra Reporting to: Manager _ Job Summary Act as a key point of contact for customers on the day of delivery and installation services, ensuring a smooth, professional, and customer-focused experience from start to finish. Provide clear communication, manage expectations, and coordinate effectively with internal teams to resolve issues quickly and maintain high levels of customer satisfaction. Main Duties Act as the main point of contact for customers on the day of delivery and installation services, providing timely updates and ensuring a seamless service experience. Respond to customer queries and complaints promptly, ensuring all issues are acknowledged, logged, and resolved within agreed timeframes. Maintain clear and consistent communication with customers throughout the delivery process to manage expectations effectively. Liaise with internal departments such as transport, warehouse, and operations to coordinate resolutions and ensure efficient delivery service. Update customer service databases, trackers, and CRM systems in real time with accurate and detailed information. Perform customer verification checks in line with company procedures to ensure data accuracy and security. Follow up on customer interactions to confirm issues have been resolved and service expectations have been met. Proactively escalate complex or unresolved issues to senior team members or management when required. Contribute to maintaining high levels of customer satisfaction through professional communication and effective problem-solving. Required Skills, Competencies and Experience Strong communication skills, both written and verbal Ability to remain calm and professional under pressure Excellent attention to detail and accuracy in record keeping Strong problem-solving and decision-making abilities Ability to multitask and manage workload in a fast-paced environment Strong teamwork and cross-departmental collaboration skills Customer-focused mindset with a commitment to service excellence

Job Title Fleet Risk Manager Salary Our salaries are competitive and reviewed regularly to ensure they remain fair and in line with the wider industry. Location Based out of our Head Office in Tipton, with regular travel to all our depots reaching from Sheffield to Cambridge, Birmingham and Bristol. Our Company Doocey Plant Hire is a core division of the wider Doocey Group, providing high-quality plant and equipment solutions to support utility, civil engineering and infrastructure projects nationwide. With a modern, well-maintained fleet and a focus on reliability, safety and service, we play an important role in keeping projects moving efficiently across both Doocey Group operations and our external client base. As part of a family-run business with over 40 years of industry experience, we are built on strong Black Country values of integrity, reliability, responsiveness and a commitment to delivering high standards in everything we do. Our teams operate in a fast-paced, performance-driven environment where responsiveness, compliance and operational excellence are essential. We are proud to support critical works across the utilities and civil engineering sectors, providing dependable plant hire solutions that help our clients and colleagues deliver safely and effectively. If you are looking to join a growing organisation that values hard work, quality and ambition, you will feel right at home at Doocey Plant Hire. The Role We are looking for a Fleet Driver Trainer & Coach to support the ongoing development, safety and performance of drivers across our fleet. This role focuses on improving the competency, confidence and overall driving standards of new, existing and high-risk drivers through structured coaching, practical assessments, ride-alongs, targeted training and performance monitoring. You will play an important part in reducing road traffic collisions, at-fault incidents, insurance claims, unsafe driving behaviours, vehicle damage and associated fleet costs. Responsibilities & Requirements • Carry out driving assessments for new starters and periodic reassessments of existing drivers, • Deliver 1-to-1 coaching sessions for high-risk or underperforming drivers, • Undertake targeted assessments following RTCs, near misses, complaints, telematics alerts or vehicle damage, • Complete on-road driver evaluations, ride-alongs and practical assessments, • Identify unsafe behaviours, driver weaknesses and training needs, • Produce individual driver improvement plans and monitor progress, • Deliver refresher training, post-incident retraining, toolbox talks and behavioural improvement sessions, • Provide technical coaching on hazard awareness, observation, anticipation, speed control, safe manoeuvring, reversing and defensive driving, • Review telematics reports, dashcam footage, driver scorecards, incident records and customer feedback to identify trends, • Support post-incident driver debriefs and feed lessons learned into future training and safety communications, • Maintain accurate records of driver assessments, coaching and training, • Report on driver improvement activity, progress and outcomes, • Escalate persistent non-improvement or serious concerns to management, • Support fleet safety standards, safe systems of work and road risk reduction objectives, • Promote a positive, proactive driver safety culture across the business The Person • Credible with drivers and able to build strong working relationships, • Calm, professional and confident in handling challenging conversations, • Able to challenge unsafe behaviours in a firm but supportive manner, • Highly observant with strong assessment and feedback skills, • Organised and disciplined with accurate record-keeping ability, • Able to work closely with operational teams, fleet teams and management Technical Skills & Experience • Experience in driver coaching, driver training, fleet safety, road safety or transport operations, • Strong knowledge of safe driving techniques and behaviour improvement, • Experience conducting driver assessments, coaching sessions and practical evaluations, • Familiar with telematics, dashcam analysis, driver scorecards and fleet systems, • Relevant backgrounds include ex-traffic police, DVSA, enforcement, military transport or fleet risk management Qualifications & Training • Full UK driving licence (essential), ideally Cat 2, • Advanced driver, assessor or trainer qualification (desirable), • CPC Transport Manager and/or FORS knowledge (preferred but not essential) Additional Information Doocey Group value a diverse workforce and welcome applications from all sections of the community, regardless of any protected characteristics. Please note that we operate with a preferred supplier list and will not accept unsolicited CVs from recruitment agencies with whom we do not have an existing agreement. By submitting your application, you consent to Doocey Group retaining your CV, application details and personal information for the purpose of considering you for current and future employment opportunities. Your information will be stored securely and will only be shared internally as necessary

Job Title De-Looping Planner Salary Our salaries are competitive and reviewed regularly to ensure they remain fair and in line with the wider industry. Location Tipton or Birmingham Our Company Doocey Group is a family-run utility and civil engineering contractor with over 40 years’ experience built on strong, Black Country values. We’ve experienced significant growth over the past 10 years which we’ve achieved through consistently delivering high quality work on behalf of our clients, including National Grid and South Staffordshire Water. We pride ourselves on the strength of our relationship with our clients and subcontractors and despite operating in a very fast-paced and often challenging industry, we will soon register a turnover of £100m, a significant milestone for the organisation. If you’re looking to join a business that values hard work, loyalty and ambition, you’ll feel right at home here. The Role The De-Looping Planner is responsible for managing and coordinating de-looping activities to ensure compliance with all relevant legislation and regulations. This role involves significant interaction with customers, internal and external stakeholders’ companies, local authorities, and internal teams to facilitate smooth operations and minimise disruptions cause by de-looping activities. Responsibilities • Liaise with customers via telephone, email and written form, to ensure they are fully aware of the works to be completed on their property, • Contact customers daily with updates regarding their complaints or enquiries, ensuring resolutions are achieved within the customer SLAs, • Book in meetings with surveyors, ensuring that times and dates are communicated to relevant parties, • Support surveyors with arranging their diaries, including meetings with the customer and client, ensuring all are arranged within the required SLAs, • Complete close out with customers to ensure standards for both them and the client have been met, and they are happy with the service provided, • Ensure all customer enquiries are responded to in a professional and timely manner, • Attend and participate in daily call with operations, to ensure works are on target, ensuring any updates are cascaded to relevant customers, • Chase operations for updates on all customer complaints/enquiries within the customer SLAs, • Update complaints from clients or customers via internal reporting systems, • Attend and participate in weekly performance meetings to be held with your line manager to discuss ay issues and any beneficial feedback, • Attend and participate in weekly meetings with surveyors, to ensure all works are on target for being achieved, to ensure that customers are kept up top date with the progress of their works Personal Qualities • Strong communicator, • SLA-driven and deadline-oriented, • Highly organised and detail-conscious, • Proactive problem solver, • Calm and professional under pressure, • Persistent and accountable Technical Skills & Experience • Proven experience in a high-volume outbound contact centre environment is essential, • Strong track record of achieving KPIs, SLAs and quality targets, • Experience using automated diallers and CRM systems, • Confident handling customer objections and complaints professionally Qualifications & Training • GCSEs Grade 4-9, • Comprehensive knowledge of Microsoft Office software, especially Word, PowerPoint and Excel Additional Information Doocey Group value a diverse workforce and welcome applications form all sections of the community, regardless of any protected characteristics. Please note that we operate with a preferred supplier list and will not accept unsolicited CVs from recruitment agencies with whom we do not have an existing agreement. By submitting your application, you consent to Doocey Group retaining your CV, application details, and personal information for the purpose of considering you for current and future employment opportunities. Your information will be stored securely and will only be shared internally as necessary

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