Complaints manager jobs in BeckenhamCreate job alerts

Gray Pre-Schools is a family run business who are passionate about providing quality care for our children. All our staff and children are part of our family, their welfare is our priority and ensuring their happiness is why we love our jobs. We provide a caring and stimulating environment where ...

Exciting Opportunity for a Complaints Manager Working with a Large Housing group in NW London Long term contract to permanent Managing a team of 6 of complaints officer Hybrid Position The role will ...

... managers at the review stage of the process, including drafting complex response letters Lead on reviewing complaints and compensation and advising on the correct level of rigor at stage 2 Assist in ...

You'll log and manage level one complaints, ensuring they are handled fairly, independently, and within regulatory timescales. You'll also liaise with external parties, assist first-line teams with ...

Work closely with building managers, housing officers, and the complaints team to deliver a high-quality resident experience. Please note this role will be based both in the community - visiting the ...

Responding to customer complaints both verbally and written Communicating with other departments within the company Using initiative to manage and resolve all customer queries Providing excellent ...

Customer Experience Advisor (Complaints Focus) Location: South West London Job Type: Temporary ... Ability to remain calm under pressure and manage difficult conversations. * Proficiency in ...

Handle service complaints promptly and professionally, always striving for positive outcomes ... Strong people manager with excellent customer service skills * Previous working experience in a ...

Administrate, respond to and analyse any complaints derived from escalated performance issues across the estate, working as an unbiased resolution officer and supporting the contract managers in ...

You will have experience managing site operations such as responding to resident queries and complaints, reporting issues to the relevant department, taking ownership and ensuring timely ...

SURVEYING MANAGER (Housing) LONDON £60-63K + £8,000 car allowance Our client is looking to ... Interacting directly with customers regarding complaints, identifying shortfalls and actioning ...

Job Title: International Sales Desk Manager Location: London Package: £55,000 + Benefits Job ... Address and resolve any customer complaints or issues quickly and professionally. * Ensure ...

Ensure exceptional customer service by interacting with guests, resolving complaints, and maintaining a welcoming atmosphere. Monitor and maintain service quality and standards. Operations Management

To proactively manage responses to complaints arising from poor contractor performance in the resolution of defects; * To manage the latent defects process and update periodically following client ...

... complaints investigation and resolution for charging. Responsible for ensuring the accurate and ... To work with the Head of Finance and Finance Manager to ensure that the FAIR department is ...

Work with the customer service team to resolve complaints and ensure satisfaction. Project Management: Lead and support the Asset Adoptions team on system expansions, upgrades, and integration of ...

Handle complaints and appeals related to CCTV-issued Penalty Charge Notices (PCNs). Key Skills & Experience Required: The successful candidate for the role of Parking CCTV Manager will have a ...

Establish and operate a help desk to manage any questions, complaints and feedback * Manage the main mailbox and ensure prompt response to all emails. * Create an escalation procedure for logistics ...

Customer Satisfaction & Compliance Handle customer queries and complaints efficiently and ... manage a busy schedule effectively. ✅ Full UK driving license and willingness to travel within ...

Operations Manager | Specialist Paediatric Clinic Full-Time £60,000 - £80,000 DOE Central London ... Ensure incidents and complaints are investigated and resolved in line with clinic policies ...

Handle escalations, resolving complaints and issues professionally. Monitor service quality and ... Proven experience in managing a team. Strong problem-solving and analytical abilities. Exceptional ...

We are recruiting for an experienced manager to join our Registration Team and lead one of the ... Knowledge of how to handle complaints and complex scenarios. * A high level of written English and ...

Manage and take responsibility for the resolution of members enquiries, complaints, ombudsman enquiries, freedom of information, data protection issues and leaseholder and tenant requests. Ensure ...

Recording and investigating incidents, accidents and complaints, and cases of ill health. * Investigate any health and safety issues raised by management or employees. * Ensure health and safety ...

Manage any complaints or concerns raised in a thorough and timely manner and inform senior management. * Maintain accurate records and accounts relating to children and staff. * Participate in all ...

... to complaints, service enquiries, and Member/MP queries, preparing reports as required. About You · Strong background in social housing management, with proven leadership in tenancy services ...

Resolve customer queries, complaints, and ensure high-quality, responsive services are provided ... Contract Management: Proven track record in contract management, managing budgets, and delivering ...

Business Process Support Manager (Knowledge & Enquiries) Kings College London Salary: £44,105 ... Experience of addressing complaints and service setbacks in a professional and efficient manner

As a Complaints Customer Service Advisor at Hyde you will be the first point of call for customers to talk through their concerns and identify the best route for a resolution. You will manage all ...

Liaising with e-commerce team/managers for discounts and compensations approvals, for any ongoing online campaigns, liaising with production regarding any complaints. Ensuring all data is accurately ...

Foster good relationships with residents, addressing any concerns or complaints in a timely and professional manner. * Collaborate with the management team to develop maintenance strategies, budgets ...

Contribute to setting and managing budgets and relevant contracts to deliver value for money and a reduction in complaints, claims and defective work. Ensure all key stakeholders are regularly kept ...

Assisting with complaints and casework including providing reports, inspections and technical ... Undertake scheduled post inspections in accordance with contract management targets to assess ...

Responsibilities: * Assist in managing Southwark Council's tree stock in line with policies and ... Investigate complaints, ensure service improvements, and report on performance. * Develop strong ...

Lead and manage a team of ticketing agents or clerks, ensuring they are fully trained and ... Handle escalated customer inquiries or complaints related to Galileo bookings, ticketing errors, or ...

... complaints, fire safety etc.) * Provide guidance on relevant topics and reactive support to ... Effective time management skills, able to work within tight time frames with ability to plan and ...

Manage disrepair cases and Housing Health and Safety Rating System (HHSRS) claims within set ... Investigate and respond to customer complaints, identifying root causes and implementing measures ...

... Manager deal with complaints, correspondence and client enquiries to enable a swift and positive outcome Qualifications Full Domestic ACS qualifications Inc. MET1 CDMMA1 - Fumes Investigation ...

... with complaints and offer prompt resolutions, escalate where necessary Data processing and management of databases Log any property faults/issues with the helpdesk and inform the Facilities ...

... management and professional development Drive the delivery of high-quality service across the business Oversee customer complaints and ensure swift resolution Collaborate with other departments to ...

Handle complaints and respond appropriately and professionally. Operational Efficiency: Ensure the ... Stakeholder Management: Maintain professional communication with internal and external stakeholders ...

Provide support to the Sales Manager, including handling complaints and mentoring new Sales Advisors. Requirements: * Previous experience in property sales, ideally in international markets. * Strong ...

Ensure that the Quality Management System (QMS) is maintained, according to Good Distribution ... complaints | RCA

... estate management. We are recruiting a Workplace Experience Coordinator ( 12 Month Fixed Term ... and complaints promptly in a friendly and professional manner. · Maintains accurate records of ...

... manage several members of staff and you will need to be willing to work under pressure and to have a holistic approach. You will need the ability to respond to complaints and deal with members ...

... complaints; resolving queries in a proactive and timely manner. Whilst also supporting complaint ... managing staff in line with policies and procedures; recruitment, training, capability ...

Resolve customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management.Skills & Experience:A minimum 1 year work experience in a ...

Managing other aspects of the call centre's daily operation * Monitoring random calls to assess and improve the quality of staff performance * Handling and resolving complex customer complaints