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Join our Team Scottish Building Society is a mutual building society, which means we are owned by and run for our members. Although you may not have heard about us, we are the oldest remaining building society in the world. We started life in 1848 as the Edinburgh Investment Company. We help people save and buy their first and subsequent homes throughout their lives. We are a dedicated team focused on growing the Society whilst not losing sight of our values. At the Scottish Building Society, our people are our most important asset - we couldn’t offer such a personalised service without them. We are connected into the communities our colleagues live and work in, and we strive to have a workforce that is representative of our members. We are keen to recruit talented individuals who are interested in joining a company in which they can really make a difference. Our culture is friendly, open and inclusive where we actively encourage everyone to bring themselves to work. If you choose to join our team, you’ll find a great workplace and opportunities to develop and grow. We are currently on an exciting transformative journey, which the successful applicant would be part of. The Opportunity Reporting to the Manager of the Inverness Relationship Centre, a Member Relationship Assistant will deliver an exceptional personalised service, building relationships through regular contact and increasing awareness of our service offering to support growth and retention of existing members and acquisition of new members through online. This role will be based onsite full time, working Monday - Friday, 9am - 5pm in our Inverness Relationship Centre. Please take a moment to review the responsibilities outlined for this role to ensure they align with your experience and interest in member-facing, customer service, and first-line support work. We also kindly ask applicants to note that the salary of £27,300 reflects the fixed entry-level salary for this position, and to consider whether this meets their expectations before applying. Key Responsibilities Service: • Provision of excellent customer service by being the first point of contact and delivering an exceptional Front of House Experience., • Actioning customer queries and requests., • Building relationships and finding solutions., • Process transactions including opening of new accounts, making sure all due diligence is followed in line with regulatory requirements., • Efficient Inbound call answering to meet Society’s standards., • Efficient Outbound calling to members as part of our Relationship strategy., • Continuous identification of service improvements both from own experience and from member feedback., • Being a Subject Matter Expert in those tasks aligned to each Centre of Excellence and support other colleagues with their knowledge., • Accurate cash handling., • Adherence to Relationship Centre security measures., • Treat information with appropriate confidentiality and sensitivity., • Actively promoting use of online service to members., • Logging any customer complaints in line with the regulatory guidance and timescales and taking personal ownership for these and where required, forwarding to the relevant departments for investigation, proactive tracking of progress and relaying the outcome of the investigation to the customer and/or providing progress updates to the customer as appropriate., • Account maintenance including transfers, cheque requests and Faster Payments, closing accounts and processing of Bond maturities., • Power of attorney and deceased customers., • Ensuring the relevant operating procedure manuals are reviewed in the first instance and updated as required and kept fit for purpose. Other: • General office duties., • Dealing with incoming and outgoing mail, • Project work or testing as required., • Participate in the training and mentoring of colleagues., • Continuously develop and maintain your technical and professional knowledge and competence. Skills & Capabilities for the role Qualifications: • Preferably educated to Higher Level or equivalent. Essential experience: • Previous experience in a face-to-face Customer Service role, preferably in a Branch environment, • Previous experience working with Microsoft Office programmes. Desired experience: • Working within a Financial Services organisation, • Tenured experience working within a Customer Service environment. Behaviours: • Responsibility, • Collaboration, • Integrity, • Respect, • Wellbeing Essential skills: • Accuracy and attention to detail., • Ability to work effectively in a team environment., • Excellent numeric abilities., • Good listening skills., • Good verbal and written communication skills., • Customer service orientation., • Problem solving., • Honesty and integrity. This list is not exhaustive and the post holder is expected to carry out any other tasks that are required to fulfil the needs of the role. Management may add or subtract from the list of duties in order to meet the need of the business as they see fit and as per the terms and conditions of contract. PLEASE DO NOT APPLY FOR THIS ROLE UNLESS YOU HAVE RECENT DEMONSTRABLE RELEVANT EXPERIENCE AND THE RIGHT TO WORK IN THE UK. • Please visit our website and click 'Privacy Policy' at the bottom of the page for further information on how we process your information, and your rights under GDPR., • Please note all successful candidates will be subject to criminal background and financial credit checks.

Join our Team Scottish Building Society is a mutual building society, which means we are owned by and run for our members. Although you may not have heard about us, we are the oldest remaining building society in the world. We started life in 1848 as the Edinburgh Investment Company. We help people save and buy their first and subsequent homes throughout their lives. We are a dedicated team focused on growing the Society whilst not losing sight of our values. At the Scottish Building Society, our people are our most important asset - we couldn’t offer such a personalised service without them. We are connected into the communities our colleagues live and work in, and we strive to have a workforce that is representative of our members. We are keen to recruit talented individuals who are interested in joining a company in which they can really make a difference. Our culture is friendly, open and inclusive where we actively encourage everyone to bring themselves to work. If you choose to join our team, you’ll find a great workplace and opportunities to develop and grow. We are currently on an exciting transformative journey, which the successful applicant would be part of. The Opportunity Reporting to the Manager of the Galashiels Relationship Centre, a Member Relationship Assistant will deliver an exceptional personalised service, building relationships through regular contact and increasing awareness of our service offering to support growth and retention of existing members and acquisition of new members through online. This role will be based onsite full time, working Monday - Friday, 9am - 5pm in our Galashiels Relationship Centre. Please take a moment to review the responsibilities outlined for this role to ensure they align with your experience and interest in member-facing, customer service, and first-line support work. We also kindly ask applicants to note that the salary of £27,300 pa reflects the fixed entry-level salary for this position, and to consider whether this meets their expectations before applying. Key Responsibilities Service: • Provision of excellent customer service by being the first point of contact and delivering an exceptional Front of House Experience., • Actioning customer queries and requests., • Building relationships and finding solutions., • Process transactions including opening of new accounts, making sure all due diligence is followed in line with regulatory requirements., • Efficient Inbound call answering to meet Society’s standards., • Efficient Outbound calling to members as part of our Relationship strategy., • Continuous identification of service improvements both from own experience and from member feedback., • Being a Subject Matter Expert in those tasks aligned to each Centre of Excellence and support other colleagues with their knowledge., • Accurate cash handling., • Adherence to Relationship Centre security measures., • Treat information with appropriate confidentiality and sensitivity., • Actively promoting use of online service to members., • Logging any customer complaints in line with the regulatory guidance and timescales and taking personal ownership for these and where required, forwarding to the relevant departments for investigation, proactive tracking of progress and relaying the outcome of the investigation to the customer and/or providing progress updates to the customer as appropriate., • Account maintenance including transfers, cheque requests and Faster Payments, closing accounts and processing of Bond maturities., • Power of attorney and deceased customers., • Ensuring the relevant operating procedure manuals are reviewed in the first instance and updated as required and kept fit for purpose. Other: • General office duties., • Dealing with incoming and outgoing mail, • Project work or testing as required., • Participate in the training and mentoring of colleagues., • Continuously develop and maintain your technical and professional knowledge and competence. Skills & Capabilities for the role Qualifications: • Preferably educated to Higher Level or equivalent. Essential experience: • Previous experience in a face-to-face Customer Service role, preferably in a Branch environment, • Previous experience working with Microsoft Office programmes. Desired experience: • Working within a Financial Services organisation, • Tenured experience working within a Customer Service environment. Behaviours: • Responsibility, • Collaboration, • Integrity, • Respect, • Wellbeing Essential skills: • Accuracy and attention to detail., • Ability to work effectively in a team environment., • Excellent numeric abilities., • Good listening skills., • Good verbal and written communication skills., • Customer service orientation., • Problem solving., • Honesty and integrity. This list is not exhaustive and the post holder is expected to carry out any other tasks that are required to fulfil the needs of the role. Management may add or subtract from the list of duties in order to meet the need of the business as they see fit and as per the terms and conditions of contract. PLEASE DO NOT APPLY FOR THIS ROLE UNLESS YOU HAVE RECENT DEMONSTRABLE RELEVANT EXPERIENCE AND THE RIGHT TO WORK IN THE UK. • Please visit our website and click 'Privacy Policy' at the bottom of the page for further information on how we process your information, and your rights under GDPR., • Please note all successful candidates will be subject to criminal background and financial credit checks.

BURGERS & FRIES AND INCREDIBLE CAREERS! We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986. In every restaurant, you'll find talented Assistant Managers who work with the General Manager and share the responsibility for the success of the restaurant's results. This includes; leading, inspiring and coaching the teams to ensure the restaurant delivers profitability, and optimises all sales opportunities while delivering an excellent level of customer service. Our Assistant Managers are there to demonstrate leadership, coaching and direction, along with bringing our values to life for their team and our customers. REWARDS • An achievable bonus scheme worth up to 15% of annual salary, • An additional Secret Shopper bonus worth up to £2,000, • High Performer Awards and Bonuses, • Long service Love2Shop voucher reward - 5 years £500, 10 years £1,000, • 33 Days paid holiday, • Paid breaks, • Free burgers, fries and shakes while on shift, • Life assurance, • All employees get access to Stream. The financial wellbeing app with simple-to-use, flexible benefits built around your payOTHER AWESOME PERKS, • Days out and social events, • Invite to the annual Assistant Manager conference, • Team competitions - Fry Cup and Olympics, • Five Guys Perks - employee discount program, • Access to wellbeing support and employee assistance programme (EAP), • Development opportunities to grow a career with us!, • Enhanced Maternity & Paternity Leave, • Pension schemeAS AN ASSISTANT MANAGER, YOU'LL BE RESPONSIBLE FOR, • Our people - Shift Managers and Crew. Leading from the front and being hands-on, working on the line and on the dining area, • Supporting the General Manager in the delivery of perfect burgers & fries, store results and providing a above & beyond experience for your team and customers, • Creating an awesome working environment where people are happy to come to work and have fun while leading with our Values - Competitive, Enthusiastic, Family, Get It Done and Integrity, • Ensuring every customer is delighted with their order and their Five Guys experience - You will deal with complaints promptly in an open and honest way, • You will ensure that each shift runs as smoothly as possible and that our values form part of your shift management, thinking about long-term plans, • Having full ownership of your P&L, which means you will need to drive sales whilst controlling costs, • Always leading with our values, • Spotting potential and developing your team to ensure there is a strong talent pipelineWHAT YOU BRING TO THE TABLE, • Experience: Ideally, you have at least 1-2 years of management experience in a similar role within a high-volume hospitality or QSR environment. You know what it takes to run a busy shift and keep the energy high., • Customer Satisfaction: You are obsessed with the guest experience and have the numbers to prove it. You have a track record of driving customer satisfaction scores, increasing engagement, and consistently delivering excellent Mystery Shopper results and positive reviews., • Financial Responsibility: You have experience assisting with P&L management, controlling labour costs, and managing inventory/waste to hit profitability targets., • Leadership Skills: You have a proven track record of leading, coaching, and motivating a team. You don't just manage; you develop people and identify future talent., • Operational Excellence: You have a solid understanding of Food Safety standards, Health & Safety regulations, and maintaining 5-star hygiene ratings., • Flexibility: You are available to work a variety of shifts, including evenings, weekends, and holidays. INCREDIBLE CAREERS WITH FIVE GUYS, • If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us., • Your next step would be a Deputy General Manager or General Manager - leading to a future as an Area Trainer, District Manager or a role in the Support Office., • Five Guys isn't just a job - it can be a career!

We are seeking a talented, customer-centric Sports Hub Manager, who will be responsible for the day-to-day management of our Sports Centre and Facilities as well as lead on the planning and delivery of our popular holiday camp programme. This role is perfect for an experienced sports and leisure manager who is passionate about creating fun, active and engaging experiences for young people through the holiday camp programme, as well as running the sports centre throughout the year. You will be involved with but not limited to the following duties: continuing to develop the holiday camp programme; overseeing the smooth running of the Sports Hub and outdoor sports areas; developing customer relationships; ensuring safety of the clients; heading up team recruitment, training and development, shift rostering; coaching; general running of services; administration; dealing with customers questions; First Aid; and health and safety. The successful candidate will have a strong sporting background, excellent communication and customer service skills, a background in leisure management and a genuine love of the company of children. There will be occasional evening and weekend working to cover the Sports Facilities opening times. Main Responsibilities: The following are a summary of the kinds of tasks expected. This is not an exhaustive list. General: • Maintain operating procedures, including risk assessments., • Oversee maintenance, cleaning; recruiting, training, and supervising staff, including managing staff rotas, • Carrying out health and safety checks on the equipment and site to include weekly and monthly checks, reporting any maintenance issues to the facilities team, • Carry out regular benchmarking of our offering against that of competitors, reviewing revenue streams and taking a data driven approach to developing programmes that maximise revenue and usage of facilities., • Handling complaints and incidents, e.g., accidents, emergencies, or theft., • To be responsible for the work programme of the casual coaches, and Sports Attendants. Holiday Camps: Child safety is our key priority; the welfare of the children is paramount • Develop the camp offering for each holiday camp programme, liaising with third parties and internal colleagues, and lead on the planning, administration, preparation and delivery, • Work with HR to ensure effective staff coverage, leading on the recruitment of staff where required as well as the creation of staff rosters, • Supervision responsibilities include lunch, morning, and afternoon breaks, implementing our behaviour management policy, overseeing the use of equipment and upholding health and safety standards and procedures, • Create all required promotional materials for the weekly activities and work alongside the marketing and communications department to actively promote and engage consumers, • During camp season, ensure effective staff coverage 8am to 6pm, act as head coach during the holiday period, installing a positive and enjoyable working environment for the full team, both internal and external Sports Hub • Designing and promoting classes and activities to meet customer demand and generate revenue, • Engage with internal stakeholders to ensure positive communication and engagement on all let bookings, coordinating set up, cleaning and maintenance of all spaces, • Deliver fitness training or coaching in sports activities, develop a programme suitable for the Henderson Row Strength and Conditioning Suite, adding an additional revenue stream to our portfolio, • Develop an attractive range of children birthday party packages to promote to the external market, maximising use of the facilities within lull times, expanding our customer reach and brand awareness Financial, HR and Administrative Responsibility • Lead on the recruitment of staff and ensure effective staff coverage across all areas of responsibility, • Adhere to the companies or organisation’s policies and procedures including Health & Safety, Fire Regulations etc., • Ensure all team members are trained in end of day procedures to include till operations and venue lock down, • Ensuring own and staff members' First Aid and all other necessary training is up to date, • Suggest changes or improvements to increase accuracy, efficiency, and cost reductions., • Assisting with ad hoc admin duties, suggest changes or improvements to increase accuracy, efficiency, and cost reductions, • Attend and contribute to meetings and events as required during working days While these are the key responsibilities of the role, this is not necessarily an exhaustive list, and other duties may be required to ensure the smooth running of events in Edinburgh Academy facilities. Ideal Candidate: General • Ability to multitask and prioritise workload with strong attention to detail, • Organised and able to follow policy and procedure, • Vibrant, resilient, team player, • Flexible and adaptable Proven Experience • At least 12 months’ experience working with children from 5 – 17 years, • At least 12 months’ experience in a leadership position in a Leisure or customer facing environments, • Passion for play, physical activity, and a healthy lifestyle is desirable Knowledge, Skills, and abilities • Childcare, sports or teaching related degree (or related qualification), • Knowledge and experience of Child Protection, Safeguarding and Health and Safety, • Excellent communication and interpersonal skills with the ability to motivate, • Safeguarding experience and understanding, • First Aid certificate Package Description: The school prides itself on its warm and welcoming community, inclusive of all staff. Our teaching staff work alongside the operational teams to ensure the smooth running of the school. We value the contribution of all team members. Through involvement in the co-curricular programme all those who work with us can bring their passions to work. Developing our talent is important to us. Access to training and professional development is available and encouraged. In addition to salary, teacher holidays and access to a generous DC Pension Scheme, our reward package includes: • Free gym membership, • Employee Assistance Programme, • Employee Benefits Programme including discounts to a number of major retailers, holiday, electric car and cycle to work schemes, as well as health and wellbeing option, • Fee discount, • Lunch is provided during term time

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