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Responsive Repairs Manager Location: Greater Manchester (hybrid / on-site across housing stock)Salary: Competitive, dependent on experienceContract: 3 months About the Role We're looking for an experienced Responsive Repairs Manager to lead the delivery of a high-quality, customer-focused repairs service across a diverse housing portfolio. You'll be responsible for ensuring responsive and emergency repairs are completed safely, efficiently and right first time, while meeting service standards, budgets and regulatory requirements. This is a key leadership role with real impact on residents' homes and satisfaction. Key Responsibilities • Lead and manage the day-to-day delivery of a responsive and emergency repairs service, • Ensure repairs are completed within agreed timescales, budgets and KPIs, • Champion a customer-first approach, driving high levels of resident satisfaction, • Act as an escalation point for complex repairs, complaints and service failures, • Ensure full compliance with health & safety legislation and housing standards, • Manage and monitor contractor performance to ensure quality, safety and value for money, • Control budgets and identify opportunities for efficiencies and service improvement, • Lead, motivate and develop a team of supervisors, operatives and support staff, • Proven experience managing a responsive repairs service, ideally within social housing or a similar environment, • Strong knowledge of building maintenance, housing repairs and contractor management, • Excellent understanding of UK health & safety legislation, • Experience managing budgets and delivering value for money, • Confident people manager with the ability to lead and develop high-performing teams, • Strong communication, organisation and problem-solving skills To discuss the finer points of this fantastic opportunity and request a copy of the job description please don't hesitate to contact me directly on or email

Reporting to the Housing and Wellbeing Manager, the Housing and Wellbeing Officer is responsible for working with customers to promote and maximise their independence, assisting them to move on to greater self-reliance within a customer focused environment and in line with the Independence and Wellbeing framework What you’ll be doing • To assist our customers to identify their strengths, development needs and risks to jointly develop a plan to build on or address these, including coaching and assisting customers to achieve greater independence;, • To assist customers to access other agencies and their services and the services within the wider community;, • To attend and co-ordinate Multi Disciplinary Teams (MDT’s) alongside other professionals such as Adult Social Care and Safeguarding to make joint decisions around the best care and support for customers., • To coach and assist customers to maintain their occupancy agreement and fully understand their responsibilities;, • To encourage feedback from customers, recording and responding to any complaints and compliments;, • To ensure safeguarding concerns are dealt with promptly and in line with guide lines and appropriate action is taken;, • To be responsible for tenancy management, including voids, reporting repairs / maintenance, allocations, lettings process, rents, aids and adaptations, ASB and challenging behaviour and breaches of occupancy agreements;, • To carry out any Health and Safety duties as directed by the Housing and Wellbeing Manager and adhere to Great Place’s Health and Safety procedures; What you’ll need • Relevant professional qualifications/ memberships (Institute of Customer Service qualification) OR willing to study towards, • Qualified to minimum level 2 in English and Maths What we need from you • You will be required to attend a number of face to face training sessions as well as virtual sessions and e-learning this part of your role is vital and of equal importance as the day to day aspects., • Empathy with our tenants and residents and willingness to deliver exceptional customer service;, • Experience of working in Housing Management is desirable., • Experience of using a strength based approach to assist customers to achieve their goals is desirable., • Experience of working in a customer focused environment, with a proven ability of delivering a high standard of customer service., • The ability to develop and project a positive image of Great Places through personal, written and verbal skills., • Experience of administration and recording procedures, with an in depth understanding of confidentiality., • Ability to engage and to build relationships with partnering or potential partner agencies or organisations., • Experience and understanding of safeguarding., • Ability to complete tasks in an accurate and timely manner when working under pressure and maintain attention to detail., • Effective liaison with colleagues and other stakeholders to give, or find, information to resolve problems., • Experience of providing or signposting customers towards a responsive, timely, quality assured welfare benefit advice service that provides a holistic and integrated solution to support them solve their problem., • Demonstrable coaching skills in promoting independence., • Use of the relevant range of Microsoft Office applications What we give you in return for your hard work and commitment • Pension ¦DC Scheme (up to 10% contribution from both colleague and Great Places), • WPA ¦Healthcare auto enrolled at no contribution level with £1250 of savings available- option to increase & add on family members, • The Market Place ¦High street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more, • Annual Leave ¦Start at 26 days annual leave, increasing up to 30 days within 5 years+ Bank Holidays, • Reward & Recognition ¦ You Count Rewards are individual reward’s for going ‘above & beyond’, • Help with transport ¦ We offer season ticket loans, an affordable way to purchase season tickets for public transport at discounted rates ., • Wage Stream ¦ You can access savings opportunities and early access to wages At Great Places we believe the wellbeing of our colleagues is vital to enable them to deliver to great services, all your benefits can be used inside and outside of work. Great Places Housing Group is committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment. All successful applicant(s) will be subject to an enhanced criminal records background check (Child and Adult Workforce, Child Barred List).

We are partnering with a leading pharmaceutical organisation seeking an experienced Final Medical Signatory Manager to join a high-performing Medical Affairs function supporting innovative therapies across Europe. This role sits at the intersection of Medical, Compliance, and Commercial teams, ensuring that all promotional and non-promotional activities meet the highest ethical, scientific, and regulatory standards while enabling effective external engagement. Key Responsibilities • Act as Final Medical Signatory, reviewing and certifying promotional and non-promotional materials in line with ABPI Code, applicable legislation, and internal compliance standards, • Provide pragmatic, risk-based medical and compliance guidance to brand teams from concept through execution, • Partner closely with Medical Affairs, Marketing, Market Access, Medical Information, Legal, Compliance, and Regulatory teams, • Identify and manage Code-related risks, escalating complex issues where appropriate, • Support response preparation for Code cases, complaints, and internal/external audits, • Deliver Code of Practice training and compliance education to cross-functional stakeholders, • Develop and maintain internal guidance documents and policies to support compliant decision-making, • Maintain current expertise in regulatory requirements, Code updates, and industry precedents, • Act as a trusted advisor to internal teams, enabling compliant innovation and efficient ways of working, • Promote a strong culture of ethics, integrity, and continuous compliance improvement Required Experience • Minimum 4 years’ experience as a recognised Final Medical Signatory notified to relevant regulatory authorities, • Extensive knowledge of pharmaceutical Codes of Practice (ABPI/EFPIA/IFPMA), • Strong experience reviewing materials via approval systems (e.g. Veeva PromoMats or equivalent), • Demonstrated experience supporting audits, internal monitoring activities, and Code complaints, • Ability to interpret clinical data and rapidly assimilate new therapy areas, • Experience operating within complex, matrix pharmaceutical environments Skills & Competencies • Excellent scientific judgement and attention to detail, • Strong decision-making and risk assessment capability, • Outstanding communication and stakeholder influencing skills, • Ability to manage high volumes of work within tight timelines, • Strong project management and organisational skills, • Collaborative mindset with proven cross-functional partnership experience, • High ethical standards and commitment to compliant engagement Why Consider This Role? • Opportunity to act as a senior medical compliance expert within a collaborative European environment, • Broad strategic exposure across Medical, Commercial, and Global stakeholders, • Influence compliant scientific communication across innovative therapy areas, • Work within a culture focused on integrity, patient impact, and continuous improvement

Tenant Liaison Manager Manchester - High Rise Remedial Works We are recruiting for a Tenancy Liaison Manager to work on an upcoming social housing project, initially for 12 weeks while surveys take place and then further extension when designs are completed and works start. This is across 7 blocks of high-rise residential properties in Manchester, all within proximity. You will work closely with site management and manage your own case load. Your new roleAs the Resident Liaison Lead for the high-rise programme, you’ll be the day-to-day interface between residents, the Housing Association and the contractor’s delivery team. You’ll plan and deliver all resident engagement, manage access across multiple occupied blocks, resolve issues and complaints, and ensure vulnerable residents receive appropriate support. You’ll maintain a visible on-site presence, coordinate communications, track access and engagement data, and help keep the programme safe, compliant and disruption-free. Your work will directly support the successful delivery of intrusive remedial works in live, high-rise environments. What you’ll need to succeed • Proven experience in resident or tenant liaison within social housing, local authority or occupied-works settings (high-rise preferred)., • Excellent communication skills, able to explain technical and safety-critical activities clearly and empathetically., • Strong organisational and administrative capability, including accurate record-keeping and confidence using spreadsheets/CRM-style trackers., • Experience managing access, supporting vulnerable residents and handling sensitive information in line with data protection requirements., • Confidence managing complaints, difficult conversations and on-site challenges, using de-escalation and clear escalation routes., • Ability to build strong working relationships with Housing Association teams, site management, operatives and resident representatives., • Awareness of HRB environments and the importance of compliance, audit trails and consistent communication under the Building Safety Act.What you’ll get in return, • Weekly Pay - Hourly or daily rate, • Option to be paid PAYE or Umbrella 4788105

Education Governance Manager Education Governance ManagerLocation: Manchester (with regular travel to local schools) Contract: Permanent Salary £45,858.62 - £49,713.85 (FTE £50,269 - £54,495) Term Time Only plus 15 days. We are seeking an experienced and motivated Education Governance Manager to provide expert leadership and oversight of education governance across schools in the local area. This is a key role ensuring that governance arrangements are robust, legally compliant, and focused on inclusive, fair outcomes for children and young people. You will work closely with governing bodies, headteachers, and senior leaders, offering authoritative advice on exclusions, SEND, equality, and complaints management. Regular travel to schools is an essential part of the role, enabling you to provide hands-on support and assurance. Key Responsibilities -Lead and support effective education governance across local schools, ensuring strong accountability and statutory compliance. -Travel regularly to schools within the local area to attend governing body meetings, panels, reviews, and hearings. -Provide expert advice and guidance on school exclusions, supporting lawful and fair decision-making and review processes. -Ensure governance arrangements fully comply with the SEND Code of Practice, promoting inclusive practice and effective oversight of SEND provision. -Advise schools and governing bodies on their responsibilities under the Equality Act, including public sector equality duties. Support and oversee complaints management, ensuring procedures are transparent, compliant, and proportionate, particularly in complex or escalated cases. -Develop, review, and quality assure governance policies, procedures, and frameworks. -Produce clear reports and briefings for senior leaders, committees, or other stakeholders as required. You will bring: -Significant experience in education governance, ideally within a local authority, trust, or similar setting. -Strong practical knowledge of: Statutory exclusions guidance, The SEND Code of Practice, The Equality Act and Education complaints procedures. -Experience of advising or supporting governing bodies, panels, or boards. -The ability to interpret complex legislation and apply it confidently in real world school settings. -The flexibility and commitment to travel regularly to schools across the local area. Why Join Us? -Make a meaningful impact on education governance and inclusive practice. -Work collaboratively with experienced education professionals. -Opportunity to influence high quality decision-making across schools. -Supportive working environment with opportunities for professional development. 4793649

Customer Care Advisor - ASAP Location – Manchester – Parking Onsite – Hybrid working once competent in the role 3 days office and 2 days at home or can work 4 days per week. Salary - £30,000 Start date – ASAP Working Hours – Monday to Friday – 9am – 6pm – No Weekends Why Join Us? Our Client pride’s themselves on delivering exceptional service to their customers. As a Customer Care Advisor, you’ll be at the heart of their mission, helping new customers navigate the learning curve of being employed through a payroll company and resolving their issues efficiently. What You’ll Do: • Build Relationships: Proactively nurture existing customer relationships with inspirational service over the phone and by email., • Resolve Issues: Address and resolve customer complaints quickly, ensuring satisfaction., • Communicate Effectively: Handle customer queries via phone, email, and written correspondence., • Ensure Compliance: Follow compliance processes to maintain service integrity., • Meet KPIs: Achieve targets such as one-call resolution, answering calls within a timeframe, and maintaining high-quality standards. Key Responsibilities: • Provide outstanding customer service on a day-to-day basis., • Monitor and ensure SLAs are met for all customers., • Develop and maintain effective communication channels with all departments., • Respond to email requests within 24 hours and ensure all customer queries are addressed promptly. What We’re Looking For: • Customer Focused Individuals, • Resilience, • Attention to Detail: Meticulous in all tasks., • Enthusiasm to Learn: Keen for continual development., • Flexibility: Adaptable to undertake specific projects as required., • Brand Advocacy: Promote companies culture and values. Who You’ll Work With: • External: Contractors, Customers, Agencies, Clients., • Internal: Customer Care Team Leaders, Customer Care Manager, All internal departments. Our Culture: • Flexible approach to work., • Desire to learn new skills and progress within the company., • Inspire colleagues by setting a great example. Ready to Make a Difference? Join us today and be a part of a team that values personal service and champions the self-employed. Apply now and help us continue to lead the market with exceptional customer care! Apply Today!

Aftercare Coordinator at DEX Construction (FEC) Reporting to the Aftercare Manager, Aftercare Coordinator will be responsible for managing post-completion customer care and defect resolution for construction projects. Acting as the main point of contact after handover, the role ensures that defects, warranty issues, and customer queries are handled efficiently, professionally, and in line with contractual obligations and company standards. About Us DEX Construction Group Limited is the in-house construction company for the Far East Consortium (FEC), a global developer and retailer of market-leading property investment brands. We are an ambitious company with big plans and expect a lot from our employees. In return we offer a vibrant working environment, competitive salaries, and reward success. There is certainly no ‘glass ceiling’ here; successful individuals are quickly recognised and rewarded accordingly - a career at Far East Consortium can be whatever you make of it. Responsibilities The duties of the Aftercare Coordinator include, but are not limited to: • Act as the primary point of contact for clients, residents, and stakeholders during the aftercare period, • Log, track, and manage defects and snagging issues from receipt through to completion, • Coordinate with site teams, subcontractors, and suppliers to arrange inspections and remedial works, • Prioritise and schedule aftercare works to meet agreed timescales and service level agreements, • Conduct site visits and inspections to assess defects and verify completed remedial works, • Maintain accurate aftercare records, reports, and defect trackers, • Ensure all works comply with health & safety requirements and quality standards, • Manage warranty claims and liaise with warranty providers where required, • Support smooth transition from construction to aftercare and final project close-out, • Handle customer complaints professionally, aiming for timely and satisfactory resolution, • Provide regular updates to management on outstanding issues and performance metrics Personal Specifications The successful candidate will possess the following traits: • Previous experience in construction aftercare, customer care, or site coordination, • Good understanding of construction processes, defects, and remedial works, • Strong communication and customer service skills, • Ability to manage multiple issues simultaneously and work to deadlines, • Competent in using CRM Systems (Clixifix) for logging and tracking issues, • Trade background or technical construction knowledge - desirable, • Experience working on residential or mixed-use developments - desirable, • Familiarity with warranty providers (e.g. NHBC, LABC, Premier Guarantee) - desirable Benefits • Competitive salary, • Discretionary annual bonus, • Company Pension Scheme, • Private health insurance

An exciting opportunity has arisen for an experienced Customer Service Manager to join a growing business in Manchester City Centre. This is a newly created role due to continued expansion within the customer service function, offering the chance to make a real impact in a fast-paced, highly regulated environment. Leading a frontline customer service team, you will be responsible for driving performance, managing KPIs, improving service standards, and supporting the handling of first-line customer complaints. This role would suit a hands-on people manager who thrives in a data-driven environment and is passionate about team development and operational excellence. Key Responsibilities • Manage and motivate a frontline customer service team within a regulated environment, • Monitor and drive performance against KPIs and service targets, • Analyse performance data and produce actionable insights and reports, • Support the management of first-line complaints and ensure excellent customer outcomes, • Coach, train and develop team members to maximise performance and engagement, • Identify process improvements and support operational efficiencies, • Maintain high standards of compliance and customer service delivery Requirements • Previous experience managing a customer service team within a regulated environment is essential, • Minimum of 18 months’ people management experience, • Strong experience working within a heavily KPI driven environment, • Confident in managing performance data, reporting and analytics, • Excellent communication and leadership skills, • Training and development experience would be highly advantageous, • Ability to work in a fast-paced, office-based environment What’s on Offer • Salary of £37,000–£40,000, • Up to 10% annual bonus, • Opportunity to join a growing team in a newly created role, • Career progression and development opportunities, • Central Manchester location If you are an ambitious customer service leader looking for your next challenge within a growing business, we would love to hear from you. NRG is an equal opportunities employer committed to promoting a diverse and inclusive workplace. We oppose all forms of unlawful or unfair discrimination on the grounds of any protected characteristic. Our aim is to create an environment that encourages diversity, builds on individual differences, and responds equitably to the needs of all. We proactively take steps to fulfil our legal obligations, remove barriers, monitor for fairness, reflect the communities we serve, and enforce a zero-tolerance policy for breaches of our Equality and Diversity policy.

Exide Technologies () is an internationally leading provider of innovative and sustainable battery storage solutions for automotive and industrial applications. With more than 135 years of experience, Exide has developed and globally marketed innovative batteries and systems, contributing to the energy transition and driving a cleaner future. Exide Technologies' culture and strategy are centered on recycling, sustainability, and environmental responsibility. The company has 11 manufacturing and 3 recycling facilities across Europe, ensuring resilience and a low CO2 footprint with a local supply chain. With a team of 5,000 employees, we provide €1.6bn energy storage solutions and services to customers worldwide, every year. Job Purpose The Customer Service Supervisor is responsible for leading, motivating, and developing the customer service team to deliver a high quality, consistent service to customers. The role ensures customer enquiries and orders are handled efficiently, KPIs are met, and processes are followed in line with company standards. The Supervisor acts as a key point of escalation and a link between Customer Service, Sales, Operations, and other internal stakeholders. Key Responsibilities Team Leadership & Performance Management • Lead, coach, and support the customer service team to achieve service levels and performance targets., • Set clear expectations, conduct regular one to ones, performance reviews, and appraisals., • Manage attendance, holidays, timekeeping, and adherence to company policies and procedures., • Identify training needs and support ongoing development of team members. Customer Service Operations • Oversee day to day handling of customer enquiries, orders, complaints, and escalations., • Act as the main escalation point for complex or high risk customer issues., • Ensure accurate and timely processing of customer orders, documentation, and system updates., • Monitor workload distribution and ensure effective resourcing to meet demand. Quality, KPIs & Continuous Improvement • Monitor team performance against agreed KPIs (e.g. response times, order accuracy, customer satisfaction)., • Review customer feedback and identify trends or improvement opportunities., • Support implementation of process improvements to enhance efficiency and service quality., • Ensure compliance with internal procedures, audit requirements, and quality standards. Stakeholder Management • Maintain effective working relationships with Sales, Operations, Logistics, Finance, and other departments., • Liaise with customers as required to resolve issues and manage expectations., • Provide regular reporting and updates to the Customer Service Manager. Knowledge, Skills & Experience Essential • Previous experience in a customer service or service administration environment, • Experience supervising or coaching a team, • Strong communication skills (written and verbal), • Good organisational skills with the ability to prioritise and manage multiple tasks, • Strong customer focus and problem solving ability Desirable • Experience working with CRM / ERP systems, • KPI reporting and performance management experience, • Experience in a manufacturing, service, or B2B environment

We have an exciting opportunity for an Account Manager to join the team of a specialist cleaning services organisation based in Manchester.\nThis is a proactive customer service and administration based role, working within a small team and managing relationships with large national clients.\nOur client has a great reputation in the industry and is seeking an enthusiastic and flexible all-rounder to work as part of a busy team within a supportive company.\nWhat You’ll Get\n * £33-35K salary\n * Excellent benefits including Medical Health Cash Plan, Company Sick Pay, Enhanced Pension Contribution and Life Assurance Scheme\n * Career progression & professional development\n * Supportive team culture & great work-life balance\nRole & Responsibilities\n * Manage existing client relationships within the assigned portfolio by making and taking client communications, either by phone or email\n * Maximise growth potential and reduce revenue losses in the assigned customer base in line with company expectations\n * Attend internal and scheduled external meetings and training\n * Works closely with all members of our sales teams both internally and externally\n * Use company CRM to effectively report activity, update data and key information and communicate both internally and externally in a professional manner\n * Take ownership of customer portals and manage the data and trends reported and coordinate with internal teams for resolution when required.\n * Maintain knowledge about the required markets in the defined territory, including awareness of competitor activity and new legislations\n * Investigate, analyse, and resolve customer satisfaction complaints and service issues from assigned accounts and keep leadership teams updated\n * Work to KPIs and SLAs to ensure optimal customer satisfaction and resolution\n * Liaise with finance to ensure invoices are up to date in a timely manner\nRequirements\n * Skilled in building and leveraging relationships over the phone\n * Understands and uses good account management, communication, problem solving, negotiation and interpersonal skills\n * Minimum of 3 years’ experience in an operational/commercial role in the FM sector\n * Passionate about putting the customer first with a positive and friendly attitude\n * Ability to empathise as well as a directive style when required to reach resolution\n * Ability to converse confidently with external customers\n * Good organisational skills with a detailed and structured approach to work\n * Ability to multi-task and be resilient in a high pressured and fast paced environment\n * Demonstrates the ability to work closely with Sales colleagues both internal and external as well as operations and finance teams, health and safety and compliance to achieve the business’s goal

About The Role\nSite Technicians/Clerk of Works Wanted – Join Our Highways Team!\nHelping shape the future of Manchester’s roads.\nWorking Hours: 35 Hours Per Week\nContract Type: 2 x Full-Time, Permanent\nAdditional Payments: Casual Car Allowance\nClosing Date: 13 May 2026\nClosing time: 11.59pm\nInterview Method: Face to Face\nLegal Right to Work: Applicants must have existing right to work in the UK, as visa sponsorship is not available for this position.\nUse of Artificial Intelligence (AI): Artificial Intelligence can be a useful tool to support your application. However, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action.\nThis role is subject to -\n2 References - where possible we require 3 years' history.\nDriving Licence – The successful candidate should ideally hold a full clean driving licence as you will be required to drive a vehicle adhering to council regulations.\nOR\nCasual Car Documentation - The successful candidate will be a designated Casual Car User which means that car journeys may be necessary on an occasional basis, but are not essential to the role. If you do drive, you must always hold a full valid driving licence and provide your own car for use at work, as well as provide all the appropriate documentation. You will receive an allowance per mile of business use.\nThe Planned Maintenance team are responsible for the design and delivery of MCC’s annual £20m+ planned maintenance programme, covering around 450 sites across the city. From resurfacing and reconstruction to innovative preventative treatments, we keep Manchester moving.\nYou’ll bring deep knowledge of materials, site operations and highway maintenance techniques, ensuring our work is safe, efficient and high-quality.\nWhat You’ll Do\nAs a Site Technician/Clerk of Works, you’ll be the eyes and ears on the ground, responsible for:\nAssessing sites for future programme inclusion\nSupervising contractors daily to uphold safety and quality\nManaging day-to-day site issues as they arise\nInvestigating complaints linked to works\nKeeping accurate site records and reporting progress\nInspecting completed works and identifying any remedial needs\nCollaborating with colleagues, contractors and stakeholders to support smooth programme delivery\nFor an informal discussion, please contact the hiring manager, Graham Price.\nAbout the Candidate\nEssential Skills & Experience\nProven, hands-on experience in Highway Construction and Maintenance.\nAwareness of carriageway & footway resurfacing and preventative treatments (Micro Surfacing / Slurry Seal / Surface Dressing), with enthusiasm to learn more\nUnderstanding of permits, public notices and general highway works processes\nAbility to read or create simple drawings or marked up plans\nFull UK driving licence and ability to travel across the city\nDesirable\nUnderstanding of Greater Manchester network operations (TfGM, UTC)\nONC/HNC in Highway or Civil Engineering (or equivalent).\nRecognised CAD qualification — or a willingness to work towards one.\nYou’ll be a confident communicator who listens, understands and acts. You’ll also bring:\nStrong analytical skills — able to interpret moderately complex information and design drawings\nExcellent organisational ability — managing several tasks and prioritising effectively\nSmart decision-making — logical, calm, and able to escalate when needed\nSolid IT capability — comfortable recording and presenting data through digital tools\nCreative problem-solving skills — always seeking smarter, better solutions\n✅ If you’re passionate about delivering high-quality highways work\n✅ If you thrive outdoors, on site, and in a fast-paced environment\n✅ And if you want to help keep Manchester’s roads safe and reliable…\nWe want to hear from you. Apply today!\nAbout Us\nWe’re the local council for one of the UK’s most vibrant and diverse cities.\nWorking for Manchester isn’t just a job – it’s an opportunity to contribute to a city that leads change and transforms lives. Whether it’s strengthening communities or driving innovation in public services, you’ll play a vital role in creating opportunities and shaping a brighter future for everyone.\nOur Manchester is our vision for a fairer, greener, and healthier city – a vision shaped by the people of Manchester. It guides everything we do at the Council and is brought to life through the Our Manchester behaviours:\nWe take time to listen and understand\nWe work together and trust each other\nWe show that we value our differences and treat each other fairly\nWe ‘own it’ and we’re not afraid to try new things\nWe’re proud and passionate about Manchester\nBenefits we offer\nGenerous holiday allowance - Enjoy up to 26 days annual leave per year plus bank holidays. Increasing to 31 days after five years of local government service. Want more leave? You can purchase up to two additional weeks.\nA buzzing pension - You’ll be enrolled in the UK’s largest local government pension scheme, with plenty of options to top up your benefits. Includes life cover of three-times your salary as a lump sum.\nEnhanced parental and carers leave - Take advantage of our enhanced family leave options, designed to provide ample time for you to bond with your new born or support your family during critical life events.\nBrilliant perks - Access a range of discounts, from saving on the weekly shop to holidays and days out with MCR+. Plus discounts on phone contracts, cycle to work scheme, free flu jabs and eye tests, and more.\nLearn and grow - We are dedicated to nurturing talent and providing you with the tools to thrive. Take part in a diverse set of learning opportunities, from workshops and training sessions through to apprenticeships and qualifications. All this begins with our comprehensive onboarding process.\nA Good Employment Charter member - We are committed to offering secure, flexible work and embedding fairness into everything we do. We review pay annually, recognize three trade unions, and are constantly working to offer the best possible health and wellbeing support throughout all stages of your working life.\nUp to 3 days volunteering leave - Give back to the community with three days pro-rate of paid volunteering leave, in addition to existing benefits.\nCreating an Inclusive Team at Manchester City Council\nAt Manchester City Council, we’re dedicated to creating a workplace that truly reflects the diversity of the communities we serve. We actively welcome applications from people of all ages and backgrounds, particularly from Black, Asian, and Minority Ethnic communities, Disabled people and young people.\nSupport During the Process\nInterview Adjustments: Let us know if you need any adjustments to demonstrate your suitability during the interview.\nAccessible Formats: Our ReciteMe tool can be accessed through the "Accessibility tools" button at the top of our careers page. This tool offers features like text-to-speech, translation into multiple languages, and adjustable text size and colour to make our site more accessible for everyone.\nGuaranteed Assessment Scheme\nWe guarantee assessments for applicants who meet the recruiting panels minimum shortlisting requirements for the role and identify with at least one of the criteria below:\nMembers of the Armed Forces members or veterans\nCurrent or former care leavers\nHave a disability or long-term condition\nWhen You Join Us\nWe’re a Disability Confident Employer, offering:\nA workplace adjustment hub which provides specialist support, advice and guidance to ensure you have the adjustments needed to thrive at work.\nDisabled Staff Network, Neurodiversity Staff Network and Mental Health Staff Network that provides a safe inclusive space to share experiences and opportunities to influence council practice.\nA strong commitment to ensuring all information adheres to accessibility standards and that our workplaces are accessible and disability-friendly.\nWhat we will need from you if you're successful\nIn accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of employment. This is not a role we consider to be eligible for sponsorship under the Skilled Worker route based on Manchester City Council policy. Candidates are therefore encouraged to consider their own right to work options without the requirement for Manchester City Council sponsorship.\nPre-Employment Checks\nIf you are successful in securing a position with us, the pre-employment checks required will depend on the role you’ve applied for, see the top of the advert for details.\nThese checks are an important part of our commitment to ensuring the safety and security of our workforce and the community we serve.\nOther relevant information\nWe want everyone to be able to be themselves at work and give their best. If you need additional support to undertake the duties of the role, we’ll make every effort to source any necessary aids, adaptations or equipment. If, however, any task proves to be unachievable, we will look at redesigning parts of the role.\nFor more information about the role, please ensure that you read the role profile attached.\nUse of Artificial Intelligence (AI)\nArtificial Intelligence can be a useful tool to support your application. However, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action.\nCalculate your take home pay. Use this service to estimate how much Income Tax and National Insurance you should pay for the current tax year.\nPrivacy Notice

Vacancy Specification\n Step into the role of Aldi Store Manager and lead your team to deliver exceptional shopping experiences that go beyond customer expectations. You'll inspire a positive, high-performing work environment while driving operational excellence, maintaining top-quality standards, controlling costs, and ensuring compliance. Your leadership is the driving force behind the store's success!\n\nKey Responsibilities\n• Lead your team to deliver exceptional customer service that consistently exceeds expectations\n• Drive KPI performance, consistently meeting challenging operational targets\n• Oversee the execution and supervision of in-store tasks to meet targets and standards\n• Recruitment for your team, leading them and fostering their growth and development\n• Handle customer complaints with professionalism and maintain compliance with health & safety standards\n\nSkills & Experience\n• Extensive experience leading and inspiring high-perming teams in a fast-paced, lean environment\n• Proven track record in optimising operational efficiency through strategic time and cost management\n• Demonstrated success in achieving KPIs while upholding the highest standards of compliance and due diligence\n• Commitment to delivering exceptional customer service and driving business results\n• Agile, visionary leader who can proactively embrace change with a results-driven mindset\n\nOur Benefits\n• A market-leading salary package\n• 25 days annual leave plus bank holidays, as well as the chance to purchase extra holidays through our holiday purchase scheme\n• A flexible contract of 40 or 45 hours a week\n• 26 weeks full pay following 1 year service for Maternity and Main Adopter Leave\n• Comprehensive training and ongoing development opportunities throughout your Aldi career\n• Lifestyle benefits including discounted gym memberships, cinema tickets, and holiday deals

Job Title: Completions Manager \n\nLocation: Manchester Hybrid \n\nSalary: On Application\n\nBenefits:\n\n25 days' holiday (rising to 30 with service) + your birthday off\nGenerous matched pension + life assurance\nPrivate medical cover (Bupa)\nHoliday buy/sell scheme (up to 5 days)\nEye care support + Employee Assistance Programme\nRecognition awards + regular social events\nStrong learning & development opportunitiesAbout the position of Completions Manager:\n\nWe're excited to be working with a Specialist Mortgage Lender who are looking for an experienced Completions Manager to join their team in Manchester.\n\nThis is a great opportunity to demonstrate your technical knowledge and experience across completions and/or conveyancing, whilst being hands on and managing a team Completions Specialists and Administration Specialists.\n\nThis position will work alongside peer managers across multiple locations, ensuring operational alignment across the teams.\n\nThis role suits an experienced Completions Mnager with a Specialist Mortgage Lender background or an experienced manager within conveyancing, providing the technical knowledge is demonstrated.\n\nResponsibilities for the position of Completions Manager:\n\nCoach and develop team members through performance management, 1-2-1s, and ongoing support.\nSupport recruitment within Sales Operations.\nEnsure compliance with policies, procedures, and regulatory requirements across the team.\nManage team resources and capacity to deliver strong customer service and operational performance.\nCollaborate with Sales Operations management to deliver excellent customer outcomes.\nMaintain high-quality outputs within a "right first time" culture through coaching and feedback.\nCommunicate effectively with customers and key stakeholders, including brokers, solicitors, and valuers.\nEnsure SLAs and KPIs are consistently achieved across post-offer mortgage processing.\nBuild and maintain effective relationships with internal and external stakeholders.\nResolve customer, broker, and solicitor queries within agreed timescales.\nManage complaints and escalations promptly and effectively.\nIdentify training needs to support service excellence and continuous improvement.\nRecommend process, policy, and service improvements to support operational efficiency.\nSupport completion processing activities to maintain SLAs and KPIs.Experience required for the position of Completions Manager: \n\nMortgage Completions or Conveyancing experience is a must\nMust have strong management experience, having built successful teams and helped them flourish through change\nFull understanding of origination platforms, broker and customer journey and HM Land Registry requirements\nFull understating of the UK Finance handbook\nStrong team player\nDedication to deliver to required standards and timescalesFor more information regarding the role of Completions Manager, contact us.\n\nStellar Select is acting as an employment agency and is a corporate member of the REC\n\nDue to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days

Resident Liaison Officer (RLO)\n\nTemp to Perm\nManchester (North Manchester & surrounding areas)\n£29,000 - £31,000 | Monday-Friday | 8:00am-4:30pm\nStart: Immediate/Notice period\n\nAre you an experienced Resident Liaison Officer who enjoys being the friendly, professional link between residents, site teams and clients? We're recruiting for a well-established property maintenance contractor working across North Manchester. This is a temp-to-perm opportunity for the right person, offering stability and the chance to join a supportive team on long-term works.\n\nThe Role\n \nYou'll be the key point of contact for residents, ensuring communication is clear, consistent and customer-focused throughout the works programme.\n\nKey Responsibilities\n \n* Liaise with residents, Scheme Managers and the client to keep everyone informed\n* Support the delivery of social value / community engagement events\n* Collate customer satisfaction surveys and feedback\n* Monitor, log and help resolve resident complaints in a professional manner\n* Work closely with the Site/Project Manager to maintain a strong communication bridge\n* Support conflict resolution and de-escalate concerns on site where needed\n\nWhat We're Looking For\n \n* Experience as an RLO/CLO (or similar customer-facing role in construction/property services or construction)\n* Strong customer service and communication skills\n* Confident handling sensitive conversations and complaints\n* Organised, proactive and able to manage multiple stakeholders\n\nInterested?\nSend your CV over or call Jess on (phone number removed) for a quick chat.\n\nKey words: Resident Liaison Officer, RLO, Tenant Liaison Officer, TLO, Customer Liaison Officer, CLO, Customer Care, Property Services, Repairs & Maintenance, Construction, Manchester, North West

The Customer Service Manager will oversee and enhance customer service processes within the financial services sector, ensuring a high-quality experience for clients. This role is ideal for someone with a strong background in managing teams and improving service delivery standards.\n\nClient Details\n\nOur client is a well-established organisation in the financial services sector, known for its commitment to delivering exceptional customer experiences. As a medium-sized company, they offer a collaborative and professional work environment.\n\nDescription\n\nLead, coach, and develop a team of up to 20 customer service/support colleagues, promoting a high-performance, customer-focused culture\nSet clear objectives, monitor performance, and deliver regular 1:1s, appraisals, and development plans\nDevelop and implement customer experience strategies aligned with business objectives and FCA requirements\nContinuously review and optimise customer journeys to improve satisfaction, retention, and outcomes\nLeverage customer feedback, complaints data, and insights to drive ongoing improvements\nEnsure full compliance with FCA regulations, including Consumer Duty and Treating Customers Fairly (TCF)\nFoster a strong compliance culture, ensuring team understanding of regulatory obligations and customer outcomes\nMonitor customer interactions to ensure adherence to policies, scripts, and regulatory standards\nOwn and drive fair, consistent, and effective customer outcomes\nOversee complaint handling in line with FCA DISP rules and internal SLAs\nImplement and manage quality assurance frameworks to enhance service standards\nMonitor, analyse, and report on key KPIs (e.g., CSAT, NPS, first contact resolution, complaint volumes)\nUse MI to identify trends, inform decisions, and improve performance\nIdentify inefficiencies and implement improvements to enhance customer and colleague experience\nCollaborate with cross-functional teams (Compliance, Risk, Operations, Product) to deliver change initiatives\nIdentify, assess, and mitigate operational and conduct risks within the customer experience function\nAct as a key liaison for internal stakeholders, including Compliance, Risk, and senior leadership\nCommunicate effectively across the organisation to align on customer experience priorities and regulatory expectationsProfile\n\nA successful Customer Service Manager should have:\n\nProven experience in managing customer service teams within the financial services or a regulated industry.\nStrong understanding of customer service principles and best practices.\nExcellent problem-solving and decision-making skills.\nAbility to analyse data and implement effective solutions.\nOutstanding communication and interpersonal skills.\nCommitment to delivering exceptional customer experiences.Job Offer\n\nCompetitive salary .\nPermanent role within the financial services industry.\nOpportunities for professional growth and development.\nSupportive and collaborative company culture.\nBased in a convenient location with excellent transport links.If you are a motivated Customer Service Manager looking to make a positive impact, we encourage you to apply. This is an excellent opportunity to further your career in the financial services sector

Customer Experience Team Manager\nSalary: £37,000-£40,000 (dependent on experience)\nHours: Monday to Friday, full time\nAbout the role\nWe're looking for an experienced Customer Experience Team Manager to lead and develop a high‑performing team of customer experience agents within a regulated environment. This is a hands‑on leadership role where accountability, coaching, and service quality are key.\nYou will be responsible for driving performance, ensuring regulatory compliance, and delivering consistently high standards of customer service.\nKey responsibilities\n * Lead, motivate, and manage a team of 12-14+ customer experience agents\n * Set clear expectations and hold team members accountable for performance and conduct\n * Coach, support, and develop team capability through regular feedback and performance reviews\n * Ensure all activity is compliant within an FCA‑regulated environment\n * Monitor customer interactions to ensure adherence to the Consumer Rights Act\n * Manage performance metrics, quality standards, and customer outcomes\n * Support wider business objectives by maintaining strong engagement and morale within the team\nAbout you\nYou'll be a confident and experienced people manager who is comfortable giving direction, making decisions, and addressing underperformance when needed.\nEssential experience:\n * 18+ months' experience in a people management role within the same organisation\n * Proven experience managing 12-14 or more customer experience agents\n * Experience working in an FCA‑regulated environment\n * Solid understanding of the Consumer Rights Act\n * Confident communicator with a clear and supportive leadership style\n * Comfortable holding individuals accountable while maintaining a positive team culture\nWhat's on offer\n * Competitive salary of £37,000-£40,000, depending on experience\n * Stable Monday to Friday working hours\n * Opportunity to manage and shape a well‑established team\n * Supportive environment with scope to make a real impact\nCCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting you CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, your personal data will be held on our secure internal CRM system for a maximum period of 48 months. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 48 months inactivity your CV will be deleted permanently from our database

Repairs Manager 3 months £275- 300 day rate Trafford/ Hybrid Hamilton Woods Associates have been engaged to recruit to a Repairs Manager on an exclusive basis to join a social housing provider to lead their responsive repairs team on an initial temporary basis. There is scope for the role to become permanent. A minimum of one day a week will be required in their offices. Duties of the Repairs Manager include: Providing operational leadership to a team of x12 Trades Operatives, ensuring the delivery of an efficient reactive repairs service to social housing tenants Leading on system, data and process improvements Driving the achievement of all repairs KPIs, implementing targeted interventions where required Overseeing the leadership of trade operatives, subcontractors and associated resources Ensuring safe, efficient and value for money service delivery Acting as the escalation point for complex repairs and customer complaints, ensuring thorough investigation and resolution Requirements of the Repairs Manager include: Previous experience leading an efficient repairs service Track record of leading and managing teams within a similar environment Experience of budget management To be considered for this exciting role, please contact Bethan Hall- Associate Director at Hamilton Woods or apply online with a covering note of your experience and suitability referencing the job ID number. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 - 10 days, it is regrettable that we cannot respond to all applicants, and please assume your application has been unsuccessful

An exciting opportunity has arisen for an experienced Customer Service Manager to join a growing business in Manchester City Centre. This is a newly created role due to continued expansion within the customer service function, offering the chance to make a real impact in a fast-paced, highly regulated environment. Leading a frontline customer service team, you will be responsible for driving performance, managing KPIs, improving service standards, and supporting the handling of first-line customer complaints. This role would suit a hands on people manager who thrives in a data driven environment and is passionate about team development and operational excellence. Key Responsibilities • Manage and motivate a frontline customer service team within a regulated environment, • Monitor and drive performance against KPIs and service targets, • Analyse performance data and produce actionable insights and reports, • Support the management of first-line complaints and ensure excellent customer outcomes, • Coach, train and develop team members to maximise performance and engagement, • Identify process improvements and support operational efficiencies, • Previous experience managing a customer service team within an regulated environment is essential, • Mini...

Operations Manager - Responsive Repairs Location: Manchester Salary: £61,518 You will lead a team ofRepairsService DeliveryManagersdelivering works onresponsive repairs.Working collaboratively across the widerteam. You will ensure repairsare delivered safely,on time and within budget. You will be accountable for operational performance, contractmanagementand continuous service improvement, using data and customer insight to drive performance. What you'll be doing • Working collaboratively with the planning team to schedule worksin order tomaximiseproductivity and efficiency., • Contractor relationship management, including allocation of worksandmonitoringthe portal, • Managing stakeholder relationships with colleagues across the wider team, organisation and externally., • Monitor KPIs such as First Time Fix, Jobs completed in target, customer satisfaction are in line with agreed SLAs, • Beingthe point of contact for Stage 1 complaints, investigating and feeding backin a timely manner, • Leading on Service Excellence Groups andrequired, • Managing your Departments Budget., • Proactive resource planni...

Our client, a well-established and growing food manufacturer, is seeking a proactive and detail-oriented Quality Supervisor to strengthen their Technical & Quality team as the business continues on an exciting growth trajectory. Reporting directly to the Quality Manager, you will play a key role in maintaining the highest standards of food safety, legality, and quality across the site, while also stepping up in the Quality Manager's absence. Key Responsibilities -Support the Technical & Quality team in day-to-day quality activities across the factory -Implement, maintain, and review HACCP systems throughout the site -Ensure all products meet required quality, food safety, BRC, and retailer standards -Maintain audit readiness across the factory at all times -Investigate non-conformances, corrective actions, and customer complaints -Assist with third-party audits, retailer visits, and site inspections -Drive continuous improvement within quality systems and processes -Promote a strong food safety and quality culture throughout the business Requirements: -Proven experience within a similar Quality Supervisor / QA role in food manufacturing -Strong working knowledge of BRC standards and retailer requirements -HACCP trained with practical implementation experience -Experience working with quality management systems -Excellent communication and organisational skills -Ability to work collaboratively across departments and lead by...

BURGERS & FRIES AND INCREDIBLE CAREERS! We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986. In every restaurant, you'll find talented Shift Managers and you will be responsible for supporting the General and Assistant Managers to ensure that every shift is run to Five Guys standards and that every customer leaves the restaurant feeling better than when they arrived. Our Shift Managers are there to demonstrate leadership, coaching and direction to the team and bringing our values to life for their team and our customers. REWARDS • An achievable bonus scheme worth up to 10% of annual salary, • An additional Secret Shopper bonus worth up to £2,000, • Long service Love2Shop voucher reward - 5 years £500, 10 years £1,000, • 28 Days paid holiday, • Paid breaks, • Free burgers, fries and shakes while on shift, • Life assurance, • All employees get access to Stream. The financial wellbeing app with simple-to-use, flexible benefits built around your pay.OTHER AWESOME PERKS, • Days out and social events, • Team competitions - Fry Cup and Olympics, • Five Guys Perks - employee discount program, • Access to wellbeing support and employee assistance programme (EAP), • Development opportunities to grow a career with us!, • Enhanced Maternity & Paternity Leave, • Pension schemeAS A SHIFT MANAGER, YOU'LL BE RESPONSBILE FOR, • Our people - Leading from the front and being hands-on, working on the line and on the dining area, • Supporting the General Manager in the delivery of perfect burgers and fries while providing a above & beyond experience for your team and customers, • Creating an awesome working environment where people are happy to come to work and have fun while leading with our Values - Competitive, Enthusiastic, Family, Get It Done and Integrity, • Ensuring every customer is delighted with their order and their Five Guys experience - You will deal with complaints promptly in an open and honest way, • You will ensure that each shift runs as smoothly as possible and that our values form part of your shift managementWHAT YOU BRING TO THE TABLE, • Experience: Ideally, you have at least 1 year of management experience in a similar role within a high-volume hospitality or QSR environment. You know what it takes to run a busy shift and keep the energy high, • Customer Satisfaction: You are obsessed with the guest experience and have the numbers to prove it. You have a track record of driving customer satisfaction scores, increasing engagement, and consistently delivering excellent Mystery Shopper results and positive reviews, • Financial Responsibility: You understand the basics of running a profitable shift, managing crew breaks, minimising food waste, and deploying the team effectively during the rush, • Leadership Skills: You are a natural motivator who enjoys being hands-on. You lead by example and know how to get the best out of the Crew during a busy service, • Operational Excellence: You have a good working knowledge of Food Hygiene and Health & Safety standards and know how to enforce them on the line, • Flexibility: You are available to work a variety of shifts, including evenings, weekends, and holidays INCREDIBLE CAREERS WITH FIVE GUYS, • If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us, • Your next step would be an Assistant Manager, • Five Guys isn't just a job - it can be a career!

Assist in the coordination of the compilation of complaints handled by TPAs with delegated complaints handling, reviewing such complaints where referrals have been made by TPAs. Support the Complaints Manager in providing an accurate and insightful complaint data suite and reporting, working with th

Providing cover at schemes in the region for other Scheme Managers. We have an opportunity for a dynamic and self‑motivated Scheme Manager to join our team of 10. Dealing with low level anti‑social behaviour complaints within the scheme and resolving resident disputes.

Independent Office for Police Conduct in Sale is seeking a Casework Manager to assess police investigation reviews on serious complaints.

Asa Regulated Complaints & FOS Manager, you’ll take ownership of all FCA-regulated and Financial Ombudsman Service (FOS) complaints, ensuring they are handled fairly, consistently and in full compliance with FCA DISP requirements. You’ll act as the key point of expertise for regulated complaints

A leading global financial services company in Manchester is seeking a Vice President, Complaints Manager for their UK Transfer Agency Operations team. This role focuses on managing complaints administration services, leading a team, and driving data analysis for client outcomes. The ideal candidate

As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. We’re seeking a future team member for the role of Vice President, Complaints Manager to join our UK Transfer Agency Operations team. Manage Compl

GLL is looking for an Rackets Manager to work in the Manchester Tennis and Football Centre . If you have the skills and ambition to join us as an Rackets Manager, there has never been a more exciting time to join us. This is more than an Rackets Manager role, it's a career. As a Rackets Manager, you will be the link between our customers, coaches, and the leisure centre team. You will be responsible for the centre's rackets programme, including Tennis and all other racket course products. This key role provides technical support to the centre teams, to ensure the smooth running of the lessons and a high-quality, consistent level of customer service. Your role will bring organisation and structure to the racket programs, as you develop a plan to manage the programme, lead and inspire your coaches and centre teams and grow the income and number of pupils learning through these programs. This role offers a real opportunity to affect positive change and get closer to GLLs National Teams. Youll no doubt be an experienced rackets coach, looking for the next stage in your career and be full of ideas on how to make things better. Well offer in-house training to support you with your role as well as development opportunities such as train the trainer and the external training programmes. What youll do: Manage, grow, and review diverse rackets programmes. Focus on pupil progression and attainment. Drive income and retention. Oversee and impact lesson delivery and quality. Manage, mentor, and develop your team of coaches. Recruit new coaches. Deliver first-class customer service. Deal with customer queries and complaints. Create a positive customer journey. Utilise marketing resources to promote products and engage customers and staff. Oversee the rackets programmes and pupil attainment. Engage in community agendas. Support mobilisation and demobilisation as required. As a leader within the leisure industry, we can also offer scope to progress your career and job variety like nowhere else. What you need: Be a fully qualified at level 3 in a field of racket sports (UKCC level 3, LTA Level 3) A real focus on customer service. Passion and personality. Knowledge of health and safety. Be a great team player. If youve worked with CoursePro, it would be beneficial but not essential As a charitable social enterprise and cooperative owned by our staff, GLL is a unique organisation for you to have a career with! The basics: This is a part time permanent position. We are an accredited Living Wage employer with industry-leading rates of pay. We can offer a career, not just a job, with extensive Learning & Development support available. A uniform will be supplied and must be worn. GLL is Values Driven, not Profit Driven. We work hard to benefit the communities we operate in. As a staff-owned organisation, you will be given the opportunity to join the Society and have a stake in your business. Hours of work will be negotiated with you in line with the needs of the service; flexible working may be possible. Working from home is not possible in this role. Additionally, GLL offers employees a range of employment benefits: Access to a pension scheme. Health Assurance and access to Counselling services. Access to the tax-efficient Ride to Work bicycle purchase scheme. Free annual eye tests. Discounted nationwide (over 200 centres) inclusive leisure centre membership for you and your partner. This includes GLL Extras! GLL Society benefits (if you choose to join the Society after your probation period) include: The right to stand for the Society board and to vote for board members to represent you. Access to team building and fun events such as treks, concerts, outings, etc. Access to a range of benefits exclusive to our people ask your line manager for details or check out the Intranet. About GLL: As the UKs largest leisure operator and charitable social enterprise, we offer a range of careers for everyone in our local communities. We manage over 400 facilities across England, Wales, and Northern Ireland, including public sport and leisure centres, elite sporting venues, libraries, and childrens centres. Our people are from the communities we serve and help us make real changes in their local area. One of our core values is More than a Job, because working with us opens a wide range of possibilities and opportunities for you, starting with how you work with us. To make sure we are having a positive impact on our people, we also offer some flexible and part-time working options so you can make sure your new job works for you. Subject to vacancies, whether you are after a contractual commitment and a regular work schedule or the freedom of flexible hours, you may be able to choose an arrangement that works best for you and play your part in improving the health and wellbeing of your community. We offer two different types of work arrangements: A permanent employment contract - part time and full time. A flexible worker engagement by joining our flexible worker pool. If you are looking for a regular number of hours that you can work and are flexible to meet the needs of a 7-day-a-week service, then a full-time or part-time permanent contract might be the right choice for you. So whether your ambitions lie in sport and leisure, events & catering, health & beauty, corporate support, or working with children, youll be able to find your ideal new job at GLL. Passionate about seeing our communities thrive, we invest back into our facilities, projects, and people and are Investors in People Gold Award employer. However you choose to work with us, you can be sure that you will be a valued member of our team, working with great colleagues, and making a real difference to peoples lives. We are an inclusive employer. We seek and welcome diversity in our teams. All pay rates are subject to skills, experience, qualifications, and location. Note for Publishing of internal only jobs please ensure you add the following statement you do not need to add to internal and external jobs: To be shortlisted for the role, internal applicants will need to demonstrate their commitment to GLL by becoming a Society member where eligible. TPBN1_UKTJ

Reporting to the Housing and Wellbeing Manager, the Housing and Wellbeing Officer is responsible for working with customers to promote and maximise their independence, assisting them to move on to greater self-reliance within a customer focused environment and in line with the Independence and Wellbeing framework What you’ll be doing To assist our customers to identify their strengths, development needs and risks to jointly develop a plan to build on or address these, including coaching and assisting customers to achieve greater independence; To assist customers to access other agencies and their services and the services within the wider community; To attend and co-ordinate Multi Disciplinary Teams (MDT’s) alongside other professionals such as Adult Social Care and Safeguarding to make joint decisions around the best care and support for customers. To coach and assist customers to maintain their occupancy agreement and fully understand their responsibilities; To encourage feedback from customers, recording and responding to any complaints and compliments; To ensure safeguarding concerns are dealt with promptly and in line with guide lines and appropriate action is taken; To be responsible for tenancy management, including voids, reporting repairs / maintenance, allocations, lettings process, rents, aids and adaptations, ASB and challenging behaviour and breaches of occupancy agreements; To carry out any Health and Safety duties as directed by the Housing and Wellbeing Manager and adhere to Great Place’s Health and Safety procedures; What you’ll need Relevant professional qualifications/ memberships (Institute of Customer Service qualification) OR willing to study towards Qualified to minimum level 2 in English and Maths What we need from you You will be required to attend a number of face to face training sessions as well as virtual sessions and e-learning this part of your role is vital and of equal importance as the day to day aspects. Empathy with our tenants and residents and willingness to deliver exceptional customer service; Experience of working in Housing Management is desirable. Experience of using a strength based approach to assist customers to achieve their goals is desirable. Experience of working in a customer focused environment, with a proven ability of delivering a high standard of customer service. The ability to develop and project a positive image of Great Places through personal, written and verbal skills. Experience of administration and recording procedures, with an in depth understanding of confidentiality. Ability to engage and to build relationships with partnering or potential partner agencies or organisations. Experience and understanding of safeguarding. Ability to complete tasks in an accurate and timely manner when working under pressure and maintain attention to detail. Effective liaison with colleagues and other stakeholders to give, or find, information to resolve problems. Experience of providing or signposting customers towards a responsive, timely, quality assured welfare benefit advice service that provides a holistic and integrated solution to support them solve their problem. Demonstrable coaching skills in promoting independence. Use of the relevant range of Microsoft Office applications What we give you in return for your hard work and commitment Pension ¦DC Scheme (up to 10% contribution from both colleague and Great Places) WPA ¦Healthcare auto enrolled at no contribution level with £1250 of savings available- option to increase & add on family members The Market Place ¦High street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more Annual Leave ¦Start at 26 days annual leave, increasing up to 30 days within 5 years+ Bank Holidays Reward & Recognition ¦ You Count Rewards are individual reward’s for going ‘above & beyond’ Help with transport ¦ We offer season ticket loans, an affordable way to purchase season tickets for public transport at discounted rates . Wage Stream ¦ You can access savings opportunities and early access to wages At Great Places we believe the wellbeing of our colleagues is vital to enable them to deliver to great services, all your benefits can be used inside and outside of work. Great Places Housing Group is committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment. All successful applicant(s) will be subject to an enhanced criminal records background check (Child and Adult Workforce, Child Barred List)

Salary - £28965.25 We are currently recruiting for a Night Manager to join our Truly Talented team. Reporting directly to the Front Office Manager, this is an exciting role for a talented individual who is looking for career growth and for the opportunity to lead a hardworking team. What we offer £28965.25 Permanent, full-time contract (40hrs per week) Your role As a Night Manager, you will be running the hotel at night. You will manage, coach and train the team to provide courteous and efficient service to all guests and maintain the levels of service to the highest standards at all times. You will lead by example and greet guests in a warm, friendly manner and be a true ambassador for excellent service, dealing with all requests and queries in an efficient and professional manner, whether face to face or over the telephone. You'll work in a busy and hardworking team environment, where you'll continually learn and develop. Responsibilities of a Night Manager will include but are not limited to: • Managing the guest experience, ensuring each and every guest receives great service, defined by our values and mission statement; • Manage the departmental costs ensuring scheduling and resources are dispatched accordingly to support operational performance; • Establishing opportunities for improving operations consistently; • Address guests' service needs in a professional, positive, and timely manner; • Comply with quality assurance expectations and standards; • Regularly review our guest experience feedback, share results and comments and work to improve each facet of the business; • To work with all other departments in a suitably respectful, courteous and helpful manner; • To establish a courteous, helpful, and friendly attitude toward all guests at all times and to be confident in using guest names at every available opportunity; • To be aware of complaints/problems and bring them to the attention of the Front Office and Duty Manager and to offer assistance using your integrity; • Undertake night audits and hotel safety checks to make sure everyone in our hotel is safe and looked after; • Continuously improve all operational processes and ensure these are clearly communicated to the relevant team members. The ideal person for this role will be enthusiastic about change, focused on details and trusting. The core skills and experience required to succeed • Truly passionate about the Hospitality Industry; • Previous experience as a receptionist or reception supervisor is required; • Ability to understand our guests' needs to create exceptional service experiences, that result in lasting memories; • Outstanding customer service skills with the ability to anticipate guests needs; • A strong leader capable of motivating and influencing others to work to defined procedures and standards; • Excellent personal presentation; • Ability to function independently with a minimum of supervision; • Excellent communication skills, the ability to communicate verbally and in writing; • To be an enthusiastic team player with a flexible approach. You must have the right to work in the UK to be eligible for this role. Documented evidence of eligibility will be required from all candidates prior to commencing employment. Having these core skills will put you one step further to joining Axiom Hospitality and Manchester Marriott Hotel Piccadilly. Benefits Worldwide employee discounts at Marriott Hotels; Hotel discounts across all Axiom Hospitality hotels - colleague rates and up to 50% discount on F&B; 28 days holiday, including bank holidays, increasing yearly to 33 days; Discounts across retail, restaurants, events and more through our benefits & rewards portal; Access to our Employee Assistance Line to support your Mental Health and Wellbeing; Use of Wagestream Financial Wellbeing platform, allowing instant access to your pay; Yearly complimentary Axiom Xcape stayover after one year of service; A growing team with great training, progression, and promotion opportunities; Rewards for referring a friend: referral bonus for recommending a new team member starts at £250 per successful hire; Length of service awards, ranging from 1 year to 3, 5, 10 and 20-year rewards and more! Opportunities for all At Axiom Hospitality, we thrive on differences and believe it is critical to our success as a fast-growing hospitality company with global aspirations. We are proud to be an equal-opportunity workplace that seeks to recruit, develop, and retain the most talented people from various backgrounds, perspectives, and skills. We, therefore, encourage applications from all genders, races, religions, ages, and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business. At Axiom Hospitality, we are making efforts to reduce our carbon, energy, water and waste footprint. We strive to be ethical in all we do and want to be a thriving, sustainable and responsible business for our people, our communities and our planet. Working closely with our Hotel Owners, we are committed to the journey to sustainability. In addition, we are working to reduce our hotels' impact on the environment through internationally recognised eco-label certification. Our hotels strive to be active members of their local communities by giving back where they can. Supporting local charities is important to our teams, from volunteering at soup kitchens to collecting donations and fundraising. Our hotels aim to leave a positive impact on their neighbourhoods. At Axiom Hospitality, we are working closely with our stakeholders to support our social impact commitment. Caring about people extends outside our business and is part of our DNA. TPBN1_UKCT

Job Purpose The Rents and Service Charge Manager is responsible for the effective management, calculation, setting, and recovery of rents and service charges, ensuring compliance with legislation, regulatory requirements, and organisational policies. The role provides expert leadership to ensure income maximisation, accuracy, transparency, and value for money for residents. Key Responsibilities Rents and Service Charges Lead the annual rent and service charge setting process, ensuring compliance with: Regulatory and statutory requirements Government rent standards Internal governance and approval processes Oversee the accurate calculation, apportionment, and consultation of service charges. Ensure service charges are transparent, fair, and represent value for money. Manage rent reviews, affordability assessments, and variations. Income Management and Recovery Ensure effective systems and controls for rent and service charge collection. Monitor income performance, arrears, and recovery trends. Work closely with income collection teams to support effective recovery strategies. Oversee adjustments, recharges, and reconciliations. Compliance and Assurance Ensure compliance with housing regulation, accounting standards, and best practice. Lead responses to internal and external audits relating to rents and service charges. Manage service charge disputes, complaints, and tribunal cases. Ensure policies and procedures remain up to date and legally compliant. Financial Management Contribute to budget setting, forecasting, and financial planning. Monitor expenditure against service charge budgets. Work collaboratively with Finance to ensure robust financial controls and reporting. Leadership and Management Lead, manage, and develop the rents and service charge team. Set objectives, manage performance, and support training and development. Foster a culture of accuracy, accountability, and continuous improvement. Stakeholder Engagement Act as a subject matter expert for internal stakeholders. Support resident engagement, including explaining charges clearly and accessibly. Work collaboratively with housing, finance, asset management, and customer services teams. Systems and Data Ensure effective use of housing management and finance systems. Drive improvements in data quality, reporting, and automation. Lead system changes or implementations related to rents and service charges. Person Specification Essential Significant experience managing rents and/or service charges in a housing or property environment. Strong knowledge of UK housing rent regulation and service charge legislation. Proven experience of managing and developing teams. Excellent numerical, analytical, and problem‑solving skills. Experience of financial monitoring, reconciliation, and budget management. Strong communication skills, including the ability to explain complex charges clearly. Ability to manage risk, compliance, and audit requirements. Desirable Professional qualification or working towards (e.g. CIH, ACCA, CIMA). Experience of First‑tier Tribunal cases. Experience of systems implementation or transformation projects. Knowledge of social housing regulation and consumer standards. Key Competencies Leadership and people management Attention to detail and accuracy Customer focus Financial acumen Stakeholder management Continuous improvement mindset Values and Behaviours Commitment to fairness, transparency, and customer care Ethical and compliant approach Collaborative and solutions‑focused Resilient and adaptable Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website

12 month FTC Reporting to the Customer Care Manager, the Customer Care Coordinator will work with other members of the development team to provide an excellent customer service experience for Great Places new customers ensuring they receive the very best care and support moving into their new homes. The role will seek to increase customer satisfaction and improve the timely resolution of defect matters to meet the expectations of customers. The Customer Care Coordinator will be the crucial link between our Development team, Contractor After Care teams and customers across our sites. What you’ll be doing Providing a first class customer service experience for Great Places customers moving into new homes, so that they receive the very best care and support during their home buying and home ownership experience Assisting in the development and updating of processes and procedures to ensure excellent customer service delivery, capture more performance data and identify and support opportunities for enhancement of the journey, product and service Taking ownership of the customer experience, specifically with respect to defects and rectification of defect and ensuring that customers are prioritised Building strong relationships with the aftercare teams of our Contractors and housebuilder partners to collaborate on the resolution of defect matters and resolve any customer concerns and complaints Create a focus on and ‘tone of voice’ for the management of defects and customer aftercare. Taking ownership of the management of defect aftercare and where necessary managing defect attention through warranty providers Assisting with customer queries, complaints and compliments Work with the guidelines of NHBC/LABC Guarantee and Great Places standards What you’ll need Customer service skills and experience An interest in housing/property Negotiation skills Confidence and experience of offering challenge both internally and externally Excellent IT skills Full UK licence and access to a vehicle Willingness to attend all of our new Great Places sites, across Greater Manchester, Lancashire and South Yorkshire What we need from you You will be required to attend a number of face to face training sessions as well as virtual sessions and e-learning this part of your role is vital and of equal importance as the day to day aspects A commitment to understand the challenges and opportunities that exist in the communities in which we work. We particularly value lived experience in social housing A passion to advocate on behalf of people and communities A commitment to work in partnership with others for the benefit of Great Places A commitment to continuous learning and improvement Ability to work flexibly and when needed outside normal working hours to ensure service continuity An ability to work in uncertainty. What we give you in return for your hard work and commitment • Pension ¦ DC scheme (up to 10% contribution from both colleagues and Great Places), • WPA ¦ Healthcare scheme starts at no contribution level with £1250 of savings available per year (option to increase & add family members), • Ways of Working¦ We offer some hybrid and flexible working, • Annual leave ¦Start at 26 days annual leave, increasing up to 30 days within 5 years + Bank Holidays, • Reward & Recognition ¦ You Count Rewards are individual reward’s for going ‘above & beyond’, • Professional fees ¦ The business pays the cost of one professional role related membership fee for each colleague, • The Market Place ¦high street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more, • Wage Stream ¦ You can access savings opportunities and early access to wages, • Health and Wellbeing Initiatives ¦ Our colleagues enjoy wellbeing campaigns throughout the year, with activities designed around our four pillars of wellbeing, these include career wellbeing, mental wellbeing, physical wellbeing and financial wellbeing At Great Places we believe the wellbeing of our colleagues is vital to enable them to deliver to great services, all your benefits can be used inside and outside of work

A bit about us. Grind is a coffee company that was born in London, and now lives in Manchester! Since opening Shoreditch Grind in 2011, we've expanded across the city with cafés, coffee shops, trucks, and a state-of-the-art coffee roastery. Now, weve opened our first location outside of London, in the centre of Manchester. Coffee is at the forefront of what we do and who we are. We are coffee specialists and have always aspired to deliver the best quality, service, and consistency of product at all our Grind locations. Each of our cafés has an incredible team serving speciality coffee, mixing cocktails, and cooking amazing foodall to the beat of a great playlist. Now, were looking to build another all-star team for our very first café-restaurant in the heart of Manchester, in St Michaels Square. Every team at every location is involved in our mission to use coffee as a force for good. Whether its through sourcing avocado peel straws and recycled material containers on site, creating the UKs first home-compostable coffee pods, or using 100% plastic-free packaging, we want to be the worlds most sustainable coffee company. We set up our own charity, the Better Coffee Foundation, to undo the damage caused by the global coffee industry by recovering ocean-bound plastic with every coffee pod, iced coffee can, and cup of coffee we sell. A bit about the role. We are looking for a passionate and talented Sous Chef to help lead our Grind kitchen which is busy, fast paced and full of energy. Our restaurants offer all-day dining and focus on using fresh seasonal produce to develop a dynamic menu. Your role as Sous Chef would involve working alongside your Head Chef and our Senior Sous Chef to lead the kitchen team on a day-to-day basis. You must ensure that quality, consistency and speed of service are upheld at all times, and help to enhance development among a team of aspiring chefs. You must also be able to competently manage all kitchen operation duties in the absence of the Head Chef or Senior Sous Chef. As a Sous Chef, you need to be able to demonstrate a good all round approach to running a fast paced restaurant; ideally we are looking for someone who can keep their cool, have fun and make amazing food, fast and under pressure. If you love working with seasonal produce, have experience with food costing, H&S, and amazing attention to detail we would love to hear from you! Role responsibilities. To provide a safe & clean working environment for all chefs according to Health and Safety legislation and regulations To support the Head Chef and Senior Sous Chef in ensuring that all sections are adequately staffed with chefs trained and qualified to work those sections To help the Head Chef recruit kitchen team members following company employment procedures Support the Head Chef in maintaining targeted gross profit margins by monitoring stock, minimising waste, and helping to control overall kitchen costs. To liaise and effectively communicate with the Head Chef and Front of House Management team at all times To help control the expediting of food and ensure customers receive the highest quality of food and service possible. Ensure food production and standards are carried out in a timely fashion across all services & every section To report all complaints, incidents, accidents and other irregularities to the Head Chef, Operations team and/or Manager on duty Must be adaptable and flexible with working patterns when required Youll have. Good communication skills to enable effective dialogue with colleagues and customers Strong time-management and organisational skills A positive attitude and leadership approach to motivate and encourage a team of aspiring chefs Team-work driven and results focused Displays a smart and professional appearance, representing the company in a positive manner Diversity and Inclusion. Grind is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, colour, national origin, religion, gender, gender identity or expression, sexual orientation, marital status, age, veteran status, or disability status. If there are any adjustments you need to help you bring your best self to an interview with us please let us know. Benefits and Perks. NEST Pension: We offer a pension scheme to help you plan for your future. Stream: Take control of your finances with on-demand access to your earned wages, financial coaching, and more. Employee Loan: Access an interest-free loan of up to £1,000 to help with unexpected expenses. Referral Bonus: Earn a bonus for bringing great talent to our team (£250 for employees, £450 for managers). Discounts online: Up to 40% off our retail line online. SpectrumLife: Access our confidential Employee Assistance Program (EAP) for personal and professional support. Crew Card: Enjoy 50% off all food and drinks, plus two free coffees a day at Grind locations. Friends & Family Discount: Share the love with discounts for your friends and family on our website and at our sites. Meals on Duty: Enjoy one staff meal on shifts over 4 hours, and two staff meals on shifts over 10 hours Social Events: Join us for team social events to connect and have fun. Enhanced Maternity and Paternity: Enjoy enhanced maternity and paternity benefits once eligible. Grind run a tronc scheme, which is managed by an independent tronc master. Tronc payments are variable and not guaranteed, this number is likely to fluctuate depending on site performance and individual eligibility. TPBN1_UKCT

Customer Service/Order Processing Manager £(phone number removed) • Career development, • International Business growth, • Free parking Our client is a well-established, highly regarding global company with over 50 years experience in its field. The company is a trusted, professional and ethical supplier. They are a business who work to high standards and collaboration. The business culture is all about open conversations and team work. The role; Ensuring the highest standard of service is demonstrated to all customers whilst operating quickly and efficiently. Being responsible for the Customer Service department processing all orders within set timescales and regulatory requirements. Managing expectations and acting as an intermediary between customers and the wider business. Duties • Ensuring all incoming and outgoing phone/email enquiries are handled daily, • Checking all orders are processed on the system (Salesforce/NAV) every day, • Monitoring exceptional order demand during order entry process, reporting concerns, • Obtaining authorisation for all specified product orders as and when required., • Ensuring continued smooth transmission of orders to warehouse and logistics, • Being the main point of contact with key operational contacts at the warehouse, • Managing orders entered, out of stocks, new products and customer complaints, • Investigating all returned, damaged and missing goods claims, • Liaising with QA regarding any manufacturing faults or transit deviations, • Ensuring customers are informed of any changes to the pricing structure, • Adhering to all relevant Operating Procedures and updating training records Requirements: Supervisory level in a customer services role in an office environment. Previous experience of working with customer/supplier relationships. Experience in Salesforce or Navision would be advantageous

San Carlo Haleare hiring a Floor Manager! C ompetitive Industry pay (based on salary & Tronc) Our story The Distefano family, spanning two generations, started San Carlo over 30 years ago and seen it grow to twenty-five authentic Italian restaurants across the UK from Covent Garden, Piccadilly and Knightsbridge in London to Bristol, Leicester, Liverpool Leeds, Cheshire and Manchester and with a growing number overseas including Kuwait, Bangkok and Qatar and with new sites set to open in Miami. Colleague Benefits: Free Meals on Duty - Delicious, healthy meals, all free 50% Staff Discount - For you and your friends and family, in any of our restaurants around the UK Refer a Friend - Bring your friends and earn up to £1,000 per person Elevate Training Academy - Commitment to training and continuing professional development with our San Carlo training app Volunteering Days - Give back with dedicated volunteering days, making a positive impact in your community Squadra App - Offering you discounts and rewards with thousands of companies worldwide Wagestream - Access to earned pay at any point of the month Legal and Financial Advice - Free legal and financial advice for you and your family Colleague of the Month - Monthly recognition awards where all San Carlo colleagues are celebrated San Carlo Awards - Our annual San Carlo Awards, dedicated to celebrating the incredible talent and hard work of our colleagues Global Opportunities - The chance to work at one of our many international restaurants, from Dubai to Miami Best in Class Pension - San Carlo are partnered with an industry-leading pension provider, ensuring your hard work today supports your tomorrow Key Responsibilities: Delegate work assignments, find the right person and assign them the right job adapting to the skill and necessities. Assist in the recruitment for new employees for the restaurant. Ensure smooth running of the restaurant and ensured restaurant is staffed at correct levels each day. Ensure delivery of high standard of service at all times. Support employee performance and encourage to an acceptable standard. Assist and support training and development of all employees. Deal effectively with customer complaints Required Qualifications & Experience: 2 years experience in a similar role Team management experience Excellent communication skills Meticulous attention to detail, highly organised and capable of handling multiple tasks A proactive self-starter who can work independently with good judgement and minimal direction TPBN1_UKCT

Principal Scientific Programme Manager, Clinical Genomics Salary: £59,157.02 Location : Salford, Greater Manchester Hybrid working : 3 days in the new Salford office, 2 days from home Hours: 37.5 hours per week MFK Recruitment has recruited six people into this organisation over the past three and a half years, and all six are still there. That speaks volumes about the culture, leadership, stability and quality of the working environment. A senior genomics role with purpose, influence and stability: This is not a standard programme management role. The Principal Scientific Programme Manager will play a senior scientific role at the heart of international genomics quality assurance. You will help ensure that diagnostic laboratories across the world are producing accurate, reliable and clinically appropriate genetic test results. The organisations work supports clinical governance nationally and internationally, helping reduce the risk of patient harm and raising standards in diagnostic genomics. This is a fantastic opportunity for someone with a strong genomics background who enjoys scientific leadership, data interpretation, quality, collaboration and service improvement. Why this organisation? We have worked closely with this organisation for several years and have seen first-hand how well they support, develop and retain their people. The organisation offers a supportive culture, excellent benefits, flexible working, meaningful work and a strong sense of shared purpose. The successful Principal Scientific Programme Manager will work on a hybrid basis, spending three days per week in the new Salford office and two days working from home. The opportunity As Principal Scientific Programme Manager, you will lead and support the delivery of specialist External Quality Assessment schemes in clinical genomics. You will work closely with senior scientific leaders, operational teams, advisory groups, participant laboratories and external partners. You will have responsibility for programme delivery, scientific oversight, team leadership, quality standards and continuous improvement. The role will suit someone who wants to remain close to science while moving into a broader leadership and strategic delivery position. Key responsibilities You will be involved in: Leading a team of scientists delivering specialist EQA services Managing timelines, quality, complaints, customer satisfaction and programme performance Supporting the design and development of new EQA schemes Reviewing and interpreting complex genomic testing data Preparing and reviewing scientific reports, commentaries and guidance Supporting ISO 17043 accreditation and UKAS quality standards Advising laboratories and stakeholders on EQA performance and genomic testing issues Contributing to research, publications, audits and best practice guidance Working with national and international scientific groups Supporting staff recruitment, development, appraisal and performance management About you You are likely to come from a background in clinical genomics, molecular diagnostics, hereditary genetics, molecular pathology, EQA or a closely related laboratory medicine environment. For this Principal Scientific Programme Manager position, you will need: Strong scientific knowledge of genomics and diagnostic testing Experience interpreting complex laboratory or genomic data Experience in EQA, quality assurance, audit, accreditation or regulated laboratory practice Confidence communicating with senior scientists, clinicians, laboratories and external stakeholders Project management experience, ideally involving scientific or clinical services Strong organisational skills and excellent attention to detail The ability to lead, support and develop others A commitment to high standards, continuous improvement and scientific accuracy A relevant degree is essential. A masters, equivalent experience, professional registration, publications and/or national or international expertise in genetic testing or EQA would be beneficial. What is on offer? Salary of £59,157.02 Hybrid working: 3 days in the new Salford office, 2 days from home Excellent benefits package, including a generous NHS-matched pension scheme. 37.5-hour working week A highly stable, supportive working culture Meaningful scientific work with international reach The chance to influence quality standards in clinical genomics A role where your expertise will be genuinely valued This Principal Scientific Programme Manager role is an excellent opportunity to combine scientific expertise, leadership and international impact within a flexible, supportive and forward-thinking environment. TPBN1_UKTJ

Complaints Standards and Quality ManagerSalary: £61,102 per annum plus opportunity to earn up to 5% performance related bonusContract: Full-time, fixed term contract until March 2027Location: Hale Village, London, N17.

This is a casual, part-time role offering flexible working.As a Bank Support Worker at a Barchester independent mental health hospital, you'll use your intuition and empathy to help our patients get the most out of life.You'll work as part of a multidisciplinary team to support patients with complex

Participate in supervision with practice managers and leads, offering mentorship and supervision to junior team members or students.

Shift Pattern - 20 hours Part Time Evenings.If you’re a confident talker who enjoys asking questions and getting to know people, then this could be the role for you.Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a

This also applies to CVs or candidate profiles sent directly to any Kerry Hiring Managers.

Where: 3 Capital Quarter, Tyndall Street, Cardiff, CF10 4BZ.Competitive Salary: Starting at £26,116 rising to £26,738 after 8 months, plus an uncapped monthly commission scheme.Online GP: Access to a private GP 24/7 for you and your immediate family.Paid Carer’s Leave: Market-leading carers leav

If you're a confident talker who enjoys asking questions and getting to know people, then this could be the role for you.Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence.If so, you have transferrable

Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored.

We are Plumb Centre, part of the Wolseley Group - a leading specialist trade merchant across the UK and Ireland.We pride ourselves in putting our people and customers at the heart of everything we do – and best of all, provide opportunities to develop skills and build careers through our award-win

Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored.

Are you someone that has a wealth of life experience which could help you navigate challenging situations? This could be resilience from raising a family, or the life skills you’ve built up from years of building relationships with those around you.If so, you have the transferrable skills to succe

Progression: If career development is your thing, most of our team leaders and managers have been promoted from within our group – plus you could join our ‘Aspire’ future managers programme.