Complaints manager jobs in Cheadle HulmeCreate job alerts

You would be working within a busy and diverse Quality Team and support our Customer Experience Manager to deal with some of the more complex complaints and customer feedback. The Customer Experience Officer will support all aspects of managing complaints including, recording, responding directly to

My client is a Personal Injury Law Firm based in the Cheadle area. Due to continued growth my client is looking for a case handler to manage incoming business. Reporting to the team leader duties will include: • To accurately input all referral details onto the database., • Source a suitable provider to carry out the required procedure(s)., • To research unfamiliar procedures to establish a suitable provider., • Obtain accurate fees from the provider for the required procedure(s)., • Obtain contact details and fees for any new providers and liaise with the Supplier Services Manager to update the database., • Prioritise workload to ensure SLAs are met., • Make regular contact with the provider to obtain appointments and results within the SLA’s and update the clients accordingly., • Produce necessary paperwork relating to the referral and send to the client / provider / patient., • To deal with any issues and/or complaints in accordance with non-conformance / complaints process., • Ensure the chosen provider is resulting in the optimal profit being made for the business., • Make enquiries with relevant parties to resolve any purchase invoice queries., • Ensure data protection regulations are followed and report any data breaches in accordance with the Data Breach Process., • To undertake additional or other duties as necessary to meet the needs of the business. The right candidate will come from a legal administration background within PI and will have at least 6 months experience and be looking for a role that will offer progression and development

12 month FTC Reporting to the Customer Care Manager, the Customer Care Coordinator will work with other members of the development team to provide an excellent customer service experience for Great Places new customers ensuring they receive the very best care and support moving into their new homes. The role will seek to increase customer satisfaction and improve the timely resolution of defect matters to meet the expectations of customers. The Customer Care Coordinator will be the crucial link between our Development team, Contractor After Care teams and customers across our sites. What you’ll be doing Providing a first class customer service experience for Great Places customers moving into new homes, so that they receive the very best care and support during their home buying and home ownership experience Assisting in the development and updating of processes and procedures to ensure excellent customer service delivery, capture more performance data and identify and support opportunities for enhancement of the journey, product and service Taking ownership of the customer experience, specifically with respect to defects and rectification of defect and ensuring that customers are prioritised Building strong relationships with the aftercare teams of our Contractors and housebuilder partners to collaborate on the resolution of defect matters and resolve any customer concerns and complaints Create a focus on and ‘tone of voice’ for the management of defects and customer aftercare. Taking ownership of the management of defect aftercare and where necessary managing defect attention through warranty providers Assisting with customer queries, complaints and compliments Work with the guidelines of NHBC/LABC Guarantee and Great Places standards What you’ll need Customer service skills and experience An interest in housing/property Negotiation skills Confidence and experience of offering challenge both internally and externally Excellent IT skills Full UK licence and access to a vehicle Willingness to attend all of our new Great Places sites, across Greater Manchester, Lancashire and South Yorkshire What we need from you You will be required to attend a number of face to face training sessions as well as virtual sessions and e-learning this part of your role is vital and of equal importance as the day to day aspects A commitment to understand the challenges and opportunities that exist in the communities in which we work. We particularly value lived experience in social housing A passion to advocate on behalf of people and communities A commitment to work in partnership with others for the benefit of Great Places A commitment to continuous learning and improvement Ability to work flexibly and when needed outside normal working hours to ensure service continuity An ability to work in uncertainty. What we give you in return for your hard work and commitment • Pension ¦ DC scheme (up to 10% contribution from both colleagues and Great Places), • WPA ¦ Healthcare scheme starts at no contribution level with £1250 of savings available per year (option to increase & add family members), • Ways of Working¦ We offer some hybrid and flexible working, • Annual leave ¦Start at 26 days annual leave, increasing up to 30 days within 5 years + Bank Holidays, • Reward & Recognition ¦ You Count Rewards are individual reward’s for going ‘above & beyond’, • Professional fees ¦ The business pays the cost of one professional role related membership fee for each colleague, • The Market Place ¦high street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more, • Wage Stream ¦ You can access savings opportunities and early access to wages, • Health and Wellbeing Initiatives ¦ Our colleagues enjoy wellbeing campaigns throughout the year, with activities designed around our four pillars of wellbeing, these include career wellbeing, mental wellbeing, physical wellbeing and financial wellbeing At Great Places we believe the wellbeing of our colleagues is vital to enable them to deliver to great services, all your benefits can be used inside and outside of work

ONP Solicitors, part of Movera, are looking to recruit an experienced Conveyancing Team Manager to manage a team of Property Lawyers in central Stockport. We are one of the leading modern Conveyancing firms in the UK, enabled by technology, but with people at the heart of everything we do. Our mission is to create home moving experiences to be celebrated and to be a catalyst for change in our industry. If youre a career-minded individual with extensive Conveyancing and people management experience, we want to hear from you! The role Youll oversee the day-to-day activities of the team, ensuring the smooth running of all operations, and look after all people issues. Youll be a role model who motivates and develops individual team members and fosters a supportive, inclusive, and positive working environment. This is a permanent, full-time role, Monday to Friday. After an initial training period, there will be the option of home working 1 or 2 days per week depending on business requirements. Key Responsibilities Build a high performing team who demonstrate Movera values through coaching, mentoring and performance management Demonstrate upskilling and performance improvement in team using skills matrix as a foundation and guide for performance and salary reviews Demonstrate strong leadership skills Apply a high level of legal knowledge in all aspects of the role and use this to upskill the team Influence ways of working to benefit the department Propose, implement and engage with change initiatives feeding back to Conveyancing Team Managers and Ops Managers, cascading and embedding change into Team and Department Demonstrate and evidence Movera values be a role model and enforce the standards expected of a legal department and influence the wider team Be accountable for team behaviours in line with Movera Values Efficiently manage any poor performance - demonstrate and document steps undertaken Working collaboratively across all teams within the department to reach shared goals and objectives Respond to client/service queries or complaints at the initial stages in line with the internal complaints procedure, maintain a complete and accurate file and submit reports as required Build and maintain strong relationships across the business and with third parties/introducers Support Senior Operations Managers in annual Salary Review process and with annual Budget process Ensure compliance with ONP company policy and procedure at all times Where appropriate and as necessitated by the needs of the business undertake tasks within the operational process Post completion management within the team Work to and maintain Service Level Agreements Monitor system work records to ensure that all work is progressed to meet productivity targets Ensure workload distribution is fair, equitable and achievable to ensure optimum team performance Monitor and manage individual performance, quality and productivity levels Resource planning - schedule, and manage breaks, holidays, absence and training to ensure that the team is adequately resourced at all times Conduct regular one to one review meetings for all team members Ensure that Personal Development Plans for all team members are in place, maintained and regularly reviewed Liaise with L&D Team to ensure all team members receive on-going coaching, training and development Assist with recruitment of new team members Facilitate and chair regular team meetings What youll need Extensive Conveyancing experience. Proven track record of successfully managing a team. A passion for training, coaching and mentoring. The drive and energy to develop and motivate a high-performing team. What we offer: We aim to reward your hard work generously. Youll be greeted in our offices with great coffee, fruit and biscuits to keep you going, alongside all the benefits listed below, plus much more. 27 days holiday + your birthday off! Hybrid working (after initial training period) Health Cash Plan to support everyday healthcare costs Buy & Sell Holiday Scheme flex your time off by up to 5 days per year Additional annual leave based on length of service, starting after 1 year Free conveyancing legal fees Moving home days off Volunteering days Retailer discounts Frequent socials Refer a friend bonuses Look forward to Monday mornings at Movera, we have the culture, technology and purpose to change the way you feel about your job. At Movera, we are committed to fostering a diverse, equitable, and inclusive environment where all team members feel valued and respected. We believe that a diverse workforce brings unique perspectives and ideas that drive innovation and excellence. We welcome and encourage applications from individuals of all backgrounds, including those from underrepresented groups. DBS and Financial Checks: Please note that as part of our commitment to maintaining a safe and trustworthy workplace, all offers of employment are subject to satisfactory completion of DBS (Disclosure and Barring Service) checks and financial background checks. These checks are conducted to ensure the safety of our employees and clients and to uphold the highest standards of integrity and compliance in our operations. TPBN1_UKTJ

Operations Manager – BFSI (Complaints‑Led Operations). Operations Assistant Managers (OAMs). The Operations Manager (OM) is accountable for the.

Thames Water is seeking a Complaints Case Manager to oversee customer complaint resolutions in a hybrid setup.

We are currently seeking an experienced Compliance & Complaints Manager to join a well-established Primary Care Network based in King's Lynn. Compliance & Complaints Manager. This is an excellent opportunity for a healthcare professional with a strong background in compliance, governance, and compla

Do you enjoy helping others and solving problems with the best possible solutions? Are you good at building relationships with people from different walks of life and truly understanding what they need to get to the bottom of their issues? If yes, this is an exciting opportunity to do just that as p

Barchester Healthcare Homes Limited is looking for a Customer Care Manager who will provide empathetic support and manage customer complaints across the UK. Ideal applicants will have experience in complaints handling, strong communication and database management skills, and a proactive approach to

Oversee the management and reporting of customer complaints, including Executive Complaints and Financial Ombudsman cases. Complaints leadership in a retail banking environment. We’re looking for an experienced Complaints Leader with a passion for customer service to join our growing customer supp

We have an opportunity for an experienced Complaints Standards and Quality Manager to join our Service Resolution Team and lead a high-quality, resident-centred complaints service that delivers thorough timely investigations and fair, prompt results. You will ensure that complaints are resolved swif

Complaints and Compliance Manager, Birmingham, GBP 45,000+ (DOE). Act as a central point of contact for complaints, handling sensitive matters with discretion and professionalism. Proven experience managing complaints or claims, ideally within a legal or professional services environment.

Complaints Manager (Children’s Services). Your Role as Complaints Manager.

Fraud/Complaints Contact Center Manager (CCM). The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using

Senior Manager, Compliance Complaints page is loaded## Senior Manager, Compliance Complaintslocations: Cannon Street, Londontime type: Full timeposted on: Posted 9 Days Agojob requisition id: R16774Job TitleSenior Manager, Compliance ComplaintsJob DescriptionIG is a FTSE 100 fintec

We’re looking for a Complaints Manager to own and evolve our complaints function — ensuring customers receive fair, timely, and empathetic resolutions while turning complaint insights into meaningful product and operational improvements across the company. Lead the end-to-end complaints lifecycl

Asa Regulated Complaints & FOS Manager, you’ll take ownership of all FCA-regulated and Financial Ombudsman Service (FOS) complaints, ensuring they are handled fairly, consistently and in full compliance with FCA DISP requirements. Complaints Ownership & Regulatory Oversight. Supporting and oversee

As the Council's lead for complaints and Ombudsman engagement, the Complaints Manager will provide both strategic and operational leadership across the organisation. Derby City Council is seeking a dynamic and experienced Customer Complaints Manager to lead and transform our corporate complaints and

As the Senior Complaints Operations Manager, you will hold a pivotal leadership position reporting to the Director of Complaints, Fraud and Financial Crime. By championing the benefits of learning from complaint outcomes across the business, you will lead the strategic direction of our complaints de

Fraud/Complaints Contact Center Manager (CCM). The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using

A leading fintech company in Greater London is seeking a Senior Manager to oversee compliance complaints, investigate escalated issues, and engage with regulatory bodies.

We’re looking for a Complaints Manager to own and evolve our complaints function — ensuring customers receive fair, timely, and empathetic resolutions while turning complaint insights into meaningful product and operational improvements across the company. Strong working knowledge of FCA DISP re

Barchester Healthcare is seeking a Customer Care Manager to provide empathetic support across the UK. This role involves investigating and resolving complaints, ensuring high standards in written communication, and facilitating effective resolutions. Candidates should possess strong complaints handl

A financial technology company is seeking a Complaints Manager to enhance the complaints function, ensuring fair resolutions and turning insights into operational improvements. The role requires over 3 years of experience in customer operations, including managerial experience, with strong knowledge

At Barchester, we are offering a rare opportunity for an experienced IT Project Manager to join us in a new permanent position. You're an organised, knowledgeable, and driven IT Project Manager with a passion for delivering high-quality outcomes.

The salary advertised is full time (35 hours per week, 52 weeks per year).Part-time hours / sessional posts will be pro-rated accordingly.This is a 39 week sessional post i.Monday - Thursday, 08:30-15:00.This is an excellent opportunity for someone who wants to progress their Early Years Career at C

Senior Receptionist - Roodlane Medical - Client Site.Senior Receptionist Private GP Clinic.Benefits: Competitive benefits package including private medical healthcare insurance, financial and wellness services, and much more.We are seeking an experienced Senior Receptionist to join our Primary Care

Veterinary Receptionist - Portishead.If you enjoy providing great service and working in a team, we have just the opportunity for you to join the team as an Experienced Veterinary Receptionist at our Portishead Vets for Pets practice.What your typical day will look like:.Your focus is to provide an

We're currently looking for individuals across the country to take part in remote paid research, including remote focus groups, product trials, and consumer studies.Earn up to £700 a week in your free time by providing feedback on everyday products and services.If you're comfortable sharing your op

From every day life, to changing someone's world.Join Lifeways in Stockport and support adults with learning disabilities and autism to live more independently and confidently.As a Support Worker at Hallfield House, you’ll empower individuals to lead fulfilling lives in a calm, nurturing, and

Receptionist - 12 Month FTC - Part Time.We welcome applications from those looking to work 3 days across Tuesday, Wednesday & Thursday, onsite at our Handforth Support Office.The role of Receptionist at our Head Office in Handforth is a vital part of our business, acting as the first point of contac

Please note: We are unable to consider Skilled Worker or Student Visa applicants for this role.Extraordinary Days, Every Day’.At CareTech, we are committed to delivering Extraordinary Days, Every Day through high-quality, person-centred care.Our focus is on empowering independence, building confid

You will be responsible for resolving complaints within agreed service levels while consistently delivering a high standard of customer care and demonstrating both company and client values. At least 12 months’ experience handling complaints within a UK-regulated financial services setting. Compla

Able to work flexibly across different work streams including responding to medium complex/regulated complaints. The ideal candidate will ensure adherence to policies, training & competence scheme and risk frameworks at all times, whilst delivering excellent customer service in the resolution of com

Handle and resolve Stage 1 housing complaints, with a focus on clearing backlog cases. Investigate complaints across housing services including repairs, tenancy management, ASB, and estates. Ensure complaints are managed in line with internal procedures and the Housing Ombudsman Complaint Handling C

This is a great opportunity for experienced Complaints Handlers to join a fast-paced financial services environment where your decisions make a real difference. You’ll be trusted to manage complex complaints, deliver fair outcomes, and provide an excellent customer experience—all from home. Inve

Pick a career packed with opportunities.Join Ocado Logistics Andover today! .As a Weekend Warehouse Operative for Ocado Logistics you are at the heart of preparing orders for customers.Join our warehouse in Andover, where you'll be working in a state-of-the-art facility preparing orders for custome

Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored.

FLT Counterbalance Driver and Warehouse Operative £13.Mon to Fri Temporary to Permanent My client is seeking a reliable and hardworking Warehouse Operative withFLT Counterbalance experienceto join their PM Shift team You will be working as part of a small, friendly team in a busy and varied role.D

Job Description Regulatory Affairs Project Manager - MENA Your new company This growing Regulatory Affairs Consultancy has just won a new project with a repeat client and is looking for Regulatory Affairs Project Management support for Middle East and North Africa markets. Your new role The Project

Job Description CustomerService Advisor Salary: £13.Living Wage Employer) Location: Capgemini, Manchester Hours: 35 hours per week, Monday to Friday, between 7am - 6pm Manpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor, working with our client, Capg

Warehouse Operative / FLT Counterbalance Driver Warehouse Operatives / FLT Counterbalance Drivers required in Newtownabbey, Belfast, BT36.PROMAN have an immediate start and are currently recruiting for Warehouse Operatives / FLT Drivers (Counterbalance) who are happy to join a well-established and e