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Repairs Manager - Social Housing - Repairs and Maintenance Up to 50k plus package - Permanent Based in Kingston Upon Thames Our client is an innovative and award-winning Social Housing Repairs & Maintenance Contractor who are looking for a Repairs Manager to join their team based in Kingston Upon Thames. The key function of this role is to manage the team of Supervisors and trades delivering the repairs and voids service, ensuring a high quality and commercially focused service is delivered. Key Responsibilities Additional duties include: To lead and ensure the efficient management of the reactive repairs and maintenance of our client's properties, ensuring these properties meet the required housing and quality standards, whilst maximising resident satisfaction and contributing to business performance and financial strength. Ensure that all activities undertaken meet the client's business objectives, turnaround times and other key performance indicators and work/quality standards. Develop and maintain procedures for responding quickly and effectively to complaints and enquiries from members and customers. Maintain effective relationships with key stakeholders, clients, contractors and residents, whilst promoting and championing our client's values and standards at all times. Deal with escalations of complaints including disrepairs and Environmental Health Notices (EHN). To effectively manage a maintenance budget and authorise spends up to agreed levels whilst maximising cost effectiveness and having regard for financial strength. Ensure compliance of the day-to-day or void teams in respect of governance and adherence to the relevant statutory and regulatory provisions, including health & safety. Please apply online or call Mia on .

Deputy Manager Ofsted Regulated Home in Mitcham Croydon South London CR0 3DN Deputy Manager Required for our 4 bed Ofsted Regulated Home in Croydon supporting 8-18s with EBD and challenging behaviour. This role promises not only to shape the future of the lives of children and young people but also to be part of an established Children’s Care Organization that is fully committed to meeting these unique needs. Requirements for Deputy Manager • Diploma L3 Residential Childcare (or equivalent), • Willingness to complete Diploma L5 L&M in H&S, • Knowledge of CHR 2015 and the QS, • Awareness of Equal Opportunities/ADP issues, • Knowledge of the Children Act and other relevant legislation, • Team-building skills, • Supervision skill, • Ability to manage teams effectively., • Ability to communicate both verbally and in writing., • Understanding the needs of looked-after children including managing challenging behaviour., • Excellent organisational skills 12 months relevant supervisory experience 2 shifts 2 admin days You will be required to be flexible in your hours supporting the children the staff and the Manager Deputy Manager Key Responsibilities: • Assist and support the Registered Manager in all aspects of the residential care of the Ofsted registered home, to provide a high quality service which meets the individual needs of the children and young people and to help create and maintain a non-institutionalised, child centred safe community home for extremely vulnerable children ., • Take on on-call duties outside of working hours in support of the home dealing with situations in line with children’s homes regulations and company procedures, • Support staff on a day to day basis promoting good practice and responding to concerns or first line complaints., • Take part in the assessment process of potential new admissions to the home., • Oversee record keeping and take part in the regular auditing of the children and young people’s records, responding to any issues requiring further action, including those identified at reviews., • Manage and provide supervision for designated support workers and night waking support worker, • The focus of our service delivery is to help and support our clients to develop their independent living skills whilst in transition towards adulthood and being able to manage their own tenancy in the community effectively., • We are obliged to ensure its policies and procedures are aimed at safeguarding the service users., • To deputise in the absence of the Registered Manager. To support and manage the staff to enable them to meet the needs of the children and young people. To undertake direct work with children and young people as appropriate. To be the responsible person in managing child protection concerns and complaints. To work in partnership with other professionals to achieve optimum outcomes for young people. To offer supervision and support to other staff in line with Quality Standards., • All young people are equally entitled to have their needs met in a fair and balanced way. The Deputy Manager is responsible for promoting equal opportunities for all and for challenging any behaviour or practice which discriminates against any young person or colleague on the grounds of race, religion, disability, age, gender, sexual orientation or any other perceived difference., • To lead and manage the Children Homes consistent with the approach and therapeutic ethos of the home, delivering high quality care and outcomes for children placed in them, • To ensure that the homes Statement of Purpose is adhered to throughout all working practice, • • Diploma L3 Residential Childcare (or equivalent), • • Willingness to complete Diploma L5 L&M in H&SC, • • Previous experience as a supervisor in a Residential Children's Care Setting, • • Working with children, young people, and their families, • • 24 months experience of working in a residential setting with and managing challenging behaviour, • • Work in a residential setting, • • Ability to manage teams effectively, • •

Office Manager / HR - South London - Monday–Friday (20 hours per week) - Up to £50,000 Pro Rata We are looking for an experienced and highly organised Office Manager to join one of the UK’s leading sporting clubs based in South London. This is a part-time role (approximately 4 hours per day) with flexibility around working hours. This position is ideal for a proactive individual who can take ownership of office operations, HR processes, and compliance, while acting as a key point of contact for staff and management. Key Responsibilities: • Managing employment contracts and maintaining accurate employee records, • Administering payroll processes, • Acting as the first point of contact for HR-related queries, • Ensuring compliance with GDPR, CASC regulations, and general office policies, • Managing health & safety requirements, including risk assessments, • Handling complaints, investigations, and employee relations matters, • Overseeing the day-to-day running of the office About You: • Proven experience in an Office Manager or similar role, • Strong working knowledge of HR practices and employment procedures, • Solid understanding of compliance requirements (e.g. GDPR, health & safety), • Confident in handling sensitive matters such as disciplinary and grievance cases, • Excellent communication and decision-making skills, • Able to lead and support a small team effectively, • Highly organised with strong attention to detail, • Understanding of a sports club (nice to have) Location: South London – onsite parking Hours: 20 hours per week, 4 hours per day Salary: Up to £50,000 Pro rata

Job Purpose RICS Registered Valuer with a minimum of 3 years experience at Associate level to undertake Red Book valuations for various purposes including secured lending. To undertake rent reviews and lease renewals on commercial properties including offices, industrial and retail. The employee will be an important part of the Professional Team which comprises other Chartered Surveyors and Graduates with specialist knowledge in the following disciplines: Valuation, Lease Advisory, Rating and Leasehold Enfranchisement. Role Dimensions Financial data (budgets etc) Each fee earning member of staff has an annual financial target which would be set based on the employee’s experience and ability. Total number of employees for whom you have line responsibility None initially, however there are junior members of the team who learn by way of shadowing senior members. As part of the Professional team, you will play your part in mentoring the junior members of staff, helping with their preparation for the APC and assisting them as they develop into Chartered Surveyors. Other data Working as part of the Professional team and supported by the Division as a whole, the role is to undertake existing instructions, maintain existing Client relationships by keeping them informed of the progress of their reports and develop new business. The majority of work will involve property situated in South-West London. In some cases, it is necessary to travel outside this geographical area, for example as part of a portfolio valuation. Business generation and client facing business activity is a requirement and necessary for promotion opportunities. Cross-selling will also be rewarded. Opportunities arise from time to time to take on extra responsibility in certain areas ancillary to our core business e.g. APC / Graduate Counsellor, Sustainability Team, Complaints Handling, Anti Money Laundering, IT Committee etc. Key responsibilities Client Management is a key component of this role. It is imperative that both existing clients and potential clients are provided with a prompt and professional service which promotes the Department, Division and ultimately the Firm. Keeping clients abreast of inspection dates and progress of their reports are core components of this position. Responsible for Fee and Cost Management quoting for work and ensuring that all fees and other costs are monitored and processed in a timely way so that income and profit targets are met. As a fee earner, to prepare invoices and liaise with Clients and Accounts to ensure bad debts are kept to a minimum. Business Generation for the Department and firm as a whole which involves social interaction with potential clients, Bank managers, solicitors, accountants etc. The firm also holds numerous social events during the year where you are asked to invite some of you own Clients and host them on the day. Professional and Personal Development to identify and address the relevant development requirements for the job; and ensuring that the appropriate skills and technical knowledge are evident. Compliance and administration to maintain all the relevant professional and in-house procedures and standards, so ensuring good practice and consistency for the department and Company is achieved. Knowledge of changes and developments in professional and ancillary areas and to take steps to expand knowledge of the same. Communications & working relationships Internal • Line manager – for support and to monitor progress, • Departmental colleagues – to support each other and to ensure efficient service, • Other department representatives – to develop cross-servicing opportunities External • Clients – to keep advised of progress, to advise and to take instructions, • Professional bodies – to maintain and develop knowledge, • Other agents/professionals – comparables, market knowledge and negotiation Key performance indicators Financial – e.g. income, profit margins, debtor days, billing times • Service standards – e.g. up to date knowledge of client needs, • Departmental targeted income Compliance and Administration Evidence of following the administrative procedures that may include: • Debtor days/billing times, • 100% reports in standard format, • 100% compliance of QA & Company standards, • Accounts submission on timely basis (timescale – to be agreed) Personal Development Development plan in place • Evidence of behaviours as described in Section 7, • Attendance at courses relevant for RICS CPD, • Any additional training deemed necessary, • Assist in the training of OTA / junior staff members as required Person specification Knowledge, skills and experience required: Qualifications MRICS, RICS Registered Valuer with minimum 3 years PQE experience is essential Knowledge • Chartered Surveyor with relevant experience of Valuation is essential., • Able to demonstrate an up to date knowledge of professional matters such as the Red Book is essential, • Previous experience of independently undertaking rent reviews and lease renewals is essential., • Able to demonstrate knowledge of potential new markets appropriate to their region / town (desirable), • Able to demonstrate knowledge of current legislation that affects the building, development, marketing and letting of commercial space(desirable), • IT literate, with an ability to use IT as tool to support work, through effective use of databases, websites, in-house templates is essential. Experience • Able to demonstrate ability to develop the skills necessary to generate new clients and jobs (desirable), • Experience of the relevant commercial markets (desirable) Skills • Ability to solve problems effectively and creatively., • Time management able to organise and manage time effectively., • Report / letter writing to produce readable grammatically correct written reports and letters which are clear, logical and persuasive. Behaviours • Influencing clients and applicants to achieve positive outcomes in relation to proposals and working relationships., • Persuasiveness to understand the needs of the client / audience and respond accordingly by modifying or changing the communication style accordingly (written or verbal), • Initiate action to recognises, creates and seizes opportunities to implement plans and ideas to achieve business objectives., • Tenacity to demonstrates perseverance over a period of time to achieve objectives, irrespective of obstacles., • Attention to detail and accuracy ensures that activities and task are handled correctly and completed on time., • Adapting to change ability to respond constructively, enthusiastically and flexibly to changes in team, market and work., • When undertaking site visits these might not be accessible via public transport and therefore access to transport will be required. SHW is committed to encouraging respect, diversity and inclusion among our workforce and eliminating discrimination. The aim is for our workforce to be representative of all sections of society, and for each employee and client to feel respected in an equitable environment. By submitting your application, you acknowledge that your personal data may be shared with other SHW Group subsidiary and affiliate companies in support of this objective. All data will be handled in accordance with applicable data protection legislation and our Privacy Policy, which can be found here: ___

Studio Manager Location: Putney, London Coming Soon! Salary: £35 - £38k Depending on experience About Us: We are PILAT3S; we maximise the enjoyment and benefits of Reformer Pilates by blending traditional Pilates with dynamic movement and cutting-edge technology. Featuring three dynamic classes – Align, Tone and Power – PILAT3S is to elevate your lifestyle one movement at a time. The Role: The Studio Manager oversees the daily operations of the studio, ensuring a smooth environment for staff and clients. Duties include managing the studio timetable, coordinating instructors, delivering the PILAT3S routines, maintaining studio standards, and providing exceptional customer service. The Studio Manager will: Deliver The PILAT3S Routine • Deliver our pre-programmed PILAT3S routines (Align, Tone, and Power)., • Cue and correct technique, ensuring teaching points and personal engagement throughout each class. • Create an enjoyable and safe environment for clients while delivering classes with confidence and energy. • Connect with clients before, during and after each class. Studio & Team Management: • Oversee daily operations and manage the studio budget., • Handle maintenance issues and ensure health and safety compliance., • Lead and supervise a high-performing team, communicating updates and changes to the team effectively. Customer Service: • Provide outstanding customer service in person, over the phone, and via email., • Support the team in delivering exceptional client service, managing and resolving customer issues and complaints when required. • Execute events and support marketing campaigns to enhance the PILAT3S experience. Brand Ambassador • Act as a brand ambassador by promoting PILAT3S and building your own personal following as an instructor. • Represent the PILAT3S values – precision, personalisation and progression in both your in-person and online communications. About You: • Strong understanding of Pilates-based movement and the PILAT3S brand., • Effective communicator with leadership skills., • Organised, punctual, and professional with excellent time management., • Able to foster strong relationships with diverse individuals., • Fluent in English.

PROPERTY MANAGER Location: New Malden Salary: £36,000–£40,000 per annum Hours: Monday to Friday, 9am–5pm, plus 2 Saturdays per month (9am–4pm, with a day off in lieu) Working pattern: Office based with regular site visits The opportunity This is a fantastic opportunity for an experienced Property Manager to take ownership of a varied and growing portfolio across South West London and the surrounding areas. Working within a collaborative and forward thinking environment, you will play a key role in ensuring properties are managed to a high standard, tenants are well looked after, and compliance is consistently maintained. This role would suit someone hands on, organised, and confident dealing with both residents and contractors, who enjoys being out on site as much as in the office. The role As Property Manager, you will oversee the day to day management of a mixed portfolio, ensuring smooth operations across inspections, maintenance, compliance, and tenant communication. You will work closely with the Lettings and Operations teams, supporting tenancy progression, portfolio performance, and overall service delivery. Key responsibilities Property & portfolio management • Manage the day to day operations of a residential and commercial portfolio, • Conduct regular property inspections and produce detailed reports, • Ensure properties are maintained to a consistently high standard, • Monitor vacancies, tenancies, and upcoming lease events Resident & stakeholder communication • Act as the main point of contact for tenants and residents, • Build strong relationships with landlords and internal teams, • Handle queries, complaints, and escalations professionally, • Issue notices and communicate clearly on tenancy matters Maintenance & repairs • Coordinate reactive and planned maintenance works, • Obtain quotations and manage contractors through to completion, • Ensure all works meet health and safety and legal requirements, • Monitor contractor performance and maintain accurate records Operations & compliance • Ensure full compliance with current lettings legislation, • Oversee gas, electrical, fire safety, and HMO requirements, • Maintain best practice processes across the portfolio, • Identify and resolve compliance and risk related issues, • Manage utility readings and transitions Reporting & administration • Prepare reports on inspections, maintenance, arrears, and vacancies, • Maintain accurate tenancy and compliance records, • Support budgeting and cost control across the portfolio Support to lettings & operations • Assist with new lettings, renewals, and tenancy handovers, • Coordinate move ins and move outs, • Provide insight into portfolio performance and improvements Marketing & portfolio support • Assist with marketing properties across portals, • Provide feedback from viewings to support pricing strategy, • Contribute to portfolio growth through excellent service delivery Skills and experience Essential • Experience in residential lettings or a property based customer facing role, • Strong communication and interpersonal skills, • Highly organised with excellent attention to detail, • Confident dealing with tenants and the public, • Working knowledge of UK lettings legislation, • Full UK driving licence and willingness to travel Desirable • ARLA / Propertymark qualification or working towards, • Property management or inspections experience, • Experience managing a portfolio of properties Package & benefits • Competitive salary based on experience, • Travel allowance or company vehicle, • Performance related bonus, • Ongoing professional development Location This role covers multiple locations including New Malden, Epsom, Marlow, Reigate, and Wandsworth. Regular travel between sites is required. How to Apply If you would like to know more about this role, please contact Sally at ProFind Property Recruitment. Email: | Phone: 0204 583 4941 | Mobile: 07760 787026 | Website: ProFind Property Recruitment is acting as a recruitment agency with regards to this position. By submitting your application, you consent to ProFind Property Recruitment processing and storing your data for the purposes of your job search. If you haven’t heard from us within 48 working hours, please assume your application hasn’t been successful, but you’re welcome to apply for future roles.

Job Title: Water Treatment Account Manager\n\nLocation: Croydon, Greater London\n\nSalary/Benefits: £35k - £55k + Training & Benefits\n\nDue to recent expansion, our client is recruiting for a switched-on and commercially focussed Water Treatment Account Manager. You will be joining a growing and successful Water Treatment / Water Hygiene outfit, who have a nationwide presence and varied client portfolio. The role will involve the management of existing and new client contracts, ensuring works are delivered within agreed deadlines and to a high standard. Applicants must have a proven track record within the industry, and must be able to demonstrate strong sales acumen and an ambitious nature. It is essential that applicants hold robust experience with Cooling Towers, Closed Systems and Steam Boiler accounts. Salaries on offer are competitive and benefits include: bonus scheme, overtime, pension scheme, annual leave and company vehicle.\n\nWe can consider candidates from the following locations: Croydon, Bromley, Sidcup, Orpington, Erith, Dartford, Sutton, Mitcham, Epsom, Caterham, Redhill, Twickenham, Kingston upon Thames, Woking, Guildford, Slough, Windsor, Southall, Harrow, Wembley, Reading, St Albans, Hatfield, Potters Bar, Enfield, Cheshunt, Harlow, Epping, Chigwell, Ilford, Barking, High Wycombe, Beaconsfield, Maidenhead, Grays, Tilbury, Basildon.\n\nExperience / Qualifications:\n\n * Experience working as a Water Treatment Account Manager within a well-established outfit\n\n * Excellent interpersonal skills\n\n * Ideally will hold industry-related qualifications/training\n\n * Robust industry knowledge, including: HSG 274 and ACOP L8 guidelines\n\n * Strong sales techniques knowledge\n\n * Good management skills\n\n * Proficient using IT software\n\nThe Role:\n\n * Overseeing key client accounts for: water treatment, water hygiene, legionella, closed system, cooling tower and steam boiler contracts\n\n * Ensuring services are completed within agreed deadlines and scopes\n\n * Promoting and upselling company services to existing clients\n\n * Attending client sites to scope for new contracts and establishing client requirements\n\n * Producing detailed and competitive quotations and tenders for prospective clients\n\n * Identifying areas for new business growth and following up on warm client leads\n\n * Liaising with site engineers and supervisors to discuss contract requirements and progress\n\n * Fostering strong working relationships with clients\n\n * Processing any complaints or logistical issues, reaching suitable outcomes\n\n * Auditing on completed works\n\n * Providing training and support to engineers\n\nFuture Select are the leading market supplier for recruitment in the Asbestos industry; we work with the best clients and candidates and supply the majority of permanent jobs in the asbestos market. We have a large dedicated team, with over 25 years combined industry experience within Asbestos recruitment specifically geared to dealing with Asbestos Surveyors/Analysts/Lab Technicians, Administrators, Project/Regional /Technical/Quality/Training/Sales Managers through to Director Level for both Consultancy & Removal. We have intrinsic knowledge of the market place, as well as respecting candidates/clients confidentiality in this close knit market sector.\n\nWe are also interested in anyone with p401/p402/p403/p404/p404 or s301 CCP.\n\nWe are inundated with applications, we will endeavour to get back in touch, however if you have applied to Future Select and you have not heard from us after a week, on this occasion, you will not have been successful. Your details will be saved on our system and you will be contacted in the future if a vacancy matches your skills.\n\nFuture Select Copyright 2026

BURGERS & FRIES AND INCREDIBLE CAREERS! We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986. In every restaurant, you'll find talented Assistant Managers who work with the General Manager and share the responsibility for the success of the restaurant's results. This includes; leading, inspiring and coaching the teams to ensure the restaurant delivers profitability, and optimises all sales opportunities while delivering an excellent level of customer service. Our Assistant Managers are there to demonstrate leadership, coaching and direction, along with bringing our values to life for their team and our customers. REWARDS • An achievable bonus scheme worth up to 15% of annual salary, • An additional Secret Shopper bonus worth up to £2,000, • High Performer Awards and Bonuses, • Long service Love2Shop voucher reward - 5 years £500, 10 years £1,000, • 33 Days paid holiday, • Paid breaks, • Free burgers, fries and shakes while on shift, • Life assurance, • All employees get access to Stream. The financial wellbeing app with simple-to-use, flexible benefits built around your payOTHER AWESOME PERKS, • Days out and social events, • Invite to the annual Assistant Manager conference, • Team competitions - Fry Cup and Olympics, • Five Guys Perks - employee discount program, • Access to wellbeing support and employee assistance programme (EAP), • Development opportunities to grow a career with us!, • Enhanced Maternity & Paternity Leave, • Pension schemeAS AN ASSISTANT MANAGER, YOU'LL BE RESPONSIBLE FOR, • Our people - Shift Managers and Crew. Leading from the front and being hands-on, working on the line and on the dining area, • Supporting the General Manager in the delivery of perfect burgers & fries, store results and providing a above & beyond experience for your team and customers, • Creating an awesome working environment where people are happy to come to work and have fun while leading with our Values - Competitive, Enthusiastic, Family, Get It Done and Integrity, • Ensuring every customer is delighted with their order and their Five Guys experience - You will deal with complaints promptly in an open and honest way, • You will ensure that each shift runs as smoothly as possible and that our values form part of your shift management, thinking about long-term plans, • Having full ownership of your P&L, which means you will need to drive sales whilst controlling costs, • Always leading with our values, • Spotting potential and developing your team to ensure there is a strong talent pipelineWHAT YOU BRING TO THE TABLE, • Experience: Ideally, you have at least 1-2 years of management experience in a similar role within a high-volume hospitality or QSR environment. You know what it takes to run a busy shift and keep the energy high., • Customer Satisfaction: You are obsessed with the guest experience and have the numbers to prove it. You have a track record of driving customer satisfaction scores, increasing engagement, and consistently delivering excellent Mystery Shopper results and positive reviews., • Financial Responsibility: You have experience assisting with P&L management, controlling labour costs, and managing inventory/waste to hit profitability targets., • Leadership Skills: You have a proven track record of leading, coaching, and motivating a team. You don't just manage; you develop people and identify future talent., • Operational Excellence: You have a solid understanding of Food Safety standards, Health & Safety regulations, and maintaining 5-star hygiene ratings., • Flexibility: You are available to work a variety of shifts, including evenings, weekends, and holidays. INCREDIBLE CAREERS WITH FIVE GUYS, • If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us., • Your next step would be a Deputy General Manager or General Manager - leading to a future as an Area Trainer, District Manager or a role in the Support Office., • Five Guys isn't just a job - it can be a career!

Working closely with the Customer Solutions Manager to implement new processes, including the end of contract outbound strategy, with a customer first approach. Supporting the Customer Solutions team with day‑to‑day queries, handling escalated calls and complaints from customers. Support the Cus

Pear Recruitment – Property Manager – Battersea Salary - £28,000 – £33,000 (Depending on Experience) Hours – Monday to Friday 9am – 6pm Full license, pool car available At least 1 – 2 years’ experience Our clients experienced property management & accounts department are looking for an enthusiastic, hardworking and well organised individual to join their team. Some experience in either property management or lettings is desirable, however if you have worked in similar roles that may be considered. The role involves dealing with landlords, tenants, contractors and members of the team. Good communication skills, both verbal & written are essential. The ideal candidate will have excellent experience in liaising between both landlord & tenants dealing with queries, arranging repairs, carrying out regular inspections and check out / deposit returns. Having been established as an Independent Estate Agents for over 20 years, many of their staff have been with the company for over 10 years. Their focus is very much on customer service. offering a friendly and supportive environment to work in. As a Property Manager, you will be responsible for: * Co-ordinate the departments’ work on a weekly and daily basis * Bring on new contractors. * Manage contractor relationships. * Manage own property portfolio: - including referencing, moves ins, jobs, updating landlords, property inspections etc. * Ensuring Property Management software systems are kept up to date. * Ensuring landlords’ and tenants are kept informed. * Ensuring all regulatory requirements (GSC, Deposit registrations etc.) are met. * The first port of call for serious tenant/property management issues Requirements: * Experienced in Alto * Ability to manage and monitor staff. * Ability to handle and resolve Customer complaints. * Well organised and an excellent multitasker * Great customer service attitude * Good understanding of plumbing, electrical, boiler, handyman etc. issues * Ability to review quotes, pick out anything overpriced or padded. If you are interested in this Property Manager role and would like to know more, please email your CV or telephone us on a strictly private and confidential basis for an informal discussion

Repairs Manager – Social Housing – Permanent Role £50,000 – £55,000 + Benefits Location: Kingston upon Thames The Role We are seeking an experienced Repairs Manager to oversee day-to-day responsive repairs and maintenance operations within a social housing portfolio based in Kingston upon Thames. This is a key role responsible for managing teams, contractors, and service delivery to ensure high-quality, compliant, and customer-focused repairs services. Key Responsibilities • Manage the delivery of responsive repairs and maintenance services, • Lead and supervise operatives, subcontractors, and office staff, • Ensure KPIs, SLAs, and performance targets are consistently met, • Oversee scheduling, resource allocation, and workflow efficiency, • Monitor budgets, costs, and contractor performance, • Ensure compliance with all health & safety and housing regulations, • Handle escalated complaints and ensure strong customer satisfaction, • Produce reports on performance, costs, and service delivery Requirements • Proven experience in a Repairs Manager or similar role within social housing, • Strong knowledge of responsive repairs and maintenance operations, • Experience managing direct labour and subcontractors, • Understanding of housing regulations and compliance requirements, • Excellent organisational and leadership skills, • Strong communication and customer service abilities, • Ability to manage budgets and performance targets effectively, • Full UK Driving Licence What We Offer • Salary between £50,000 – £55,000 per annum, • Company benefits package (pension, holiday, etc.), • Career progression opportunities, • Stable, long-term role within a growing organisation, • Supportive team environment Location Office-based with site visits across Kingston upon Thames and surrounding areas

Job Title: Surveyor (Contract Manager) To work for the contractors Working Hours: 35 hours Main Purpose of the post: To deal with all aspects of residential and commercial property within the Housing service. To provide a full surveying service and technical support functions in a number of key areas for planned and improvement works, responsive repairs and voids. To work with the contractor on a zero hours as the main point of contact and lead on liaison on planned maintenance and the improvement programmes. To work with the housing officer and other staff within the office under team working estate accurately identifying, diagnosing and providing precise specifications for effective repairs, in order to maintain and improve the overall Estate. To undertake liaison with and efficient monitoring of repair contractors work recommending cost-effective solutions to repair problems. To ensure the statutory responsibilities with regards to health and safety, and generally, outcomes of Risk assessments and other relevant inspections are complied with. Key Responsibility Areas To be individually responsible for your own work, and for following procedures for the delivery of services. To inspect properties and produce report within 48 hours and monitor the work To carry out all duties in a manner, which ensures that the terms of the Agreement are met. To resolve problems of service delivery and issues of customer dissatisfaction, which are within the scope of your responsibility and make suggestions for improving service. To complete legible records which must be processed and kept in accordance with the procedure in which they appear. Contract Responsibilities To provide technical advice and assistance to non-technical staff, particularly in relation to disputes with contractors. To inspect repair work identified for inclusion within the percentage check as required by the Repairs Manager. To visit properties and location to inspect, diagnose and quantify necessary repairs. To get it right on the first diagnosis and prevent the wastage of resources. To undertake inspections and detailed specification of empty properties. To prepare responses to routine correspondence, including members’ enquiries and complaints concerning works of a technical nature. To accurately specify repairs using the approved Schedule of Rates and issue orders using appropriate technology. To regularly process and compile information regarding cases involving litigation for disrepair. To recommend works for inclusion in the Capital programme as necessary to the contractors. To carry out repairs project as and when required. To check all works of a technical nature carried out by contractors prior to authorising payment. To re-inspect and verify any work requiring a variation order in response to requests from contractors. To provide timely report and monitor the repairs reporting to the contractors. To attend public meetings as required by the contractors and to advise on repair related matters

SUMMARY OF POST: To provide high quality care and support services that enable customers to live the lives they choose as far as they are able. The Registered Care Manager is directly accountable to the Operations and Compliance Manager, Operations Director and to the regulatory body for domiciliary care. Key responsibility Efficiently manage the day to day running of the extra care contract. Allocate resources and monitor performance to deliver high quality care and support to customers. Manage all aspects of the staff team and provide sound leadership to ensure staff are clear about their respective duties and responsibilities and have the support they need to carry out their roles safely. Duties and specific responsibilities Manage the safety and quality of the business Be responsible for the safe delivery of the service in line with legislative requirements and company policy and procedures Undertake training and development to keep up to date with the law, best practice and changes in company policy. Apply this knowledge to day to day management and delivery of care Understand and monitor health and safety in the workplace and in the field. Act as lead for infection prevention and control Maintain full and accurate records and reporting systems in accordance with legal requirements and to ensure the effective running of the business Implement quality management and improvement systems. Effectively manage complaints and incidents. Carry out investigations relating to the quality of the service and use findings to make improvements Be prepared to work flexibly to ensure the safe delivery of the extra care service Provide a good service to customers Promote the rights of each customer and keep their wishes at the centre of their care and support Make sure that prior to each service commencing, a customer assessment and risk assessment with the customer, and/or their chosen representatives, has been completed including what the customer needs and would like to achieve from their care and support Make sure a written individually tailored care and support plan has been created and agreed, that respects the customer’s wishes and promotes their dignity and privacy. Agree appropriate risk control measures to reduce identified risks Provide the customer, and where appropriate their representatives, with information about the service so that they are clear about what to expect and how they can raise any concerns Apply excellent communication skills with customers, their families and representatives, staff and other health and social care professionals to deliver high quality care and support services within extra care. Keep all information about customers and their families secure and confidential Lead and manage staff Manage the effective recruitment, induction and training of the scheme coordinator(s), supervisor(s), care workers and other support staff. Identify ongoing training needs and ensure staff are up to date with current best practice Ensure there are sufficient numbers of suitably qualified staff allocated appropriately to meet service needs at all times. Implement company policy and procedures in relation to managing absence, disciplinary, capability and grievance matters Provide information, guidance and ongoing supervision to enable staff to effectively and safely carry out their roles. Carry out appraisals and monitoring of staff performance Ensure all emergency on-call issues are dealt with effectively, such as covering calls either directly or indirectly when care workers are sick or absent Attend external meetings and represent the service in a positive manner Responsibility for Emergency of out of hours phone cover for your staff This list is not exhaustive and from time to time you may be required to undertake additional duties. We will provide full training in line with regulatory requirements. Personal attributes Caring and compassionate towards people in need of care and support Respect for people suffering from a range of medical conditions with different backgrounds and beliefs to your own. Strong commitment to non-discriminatory care practice Commitment to respecting the rights of customers at all times and to promoting their privacy, dignity and independence throughout their lives Self-motivated and keen to learn. Willing to seek guidance when needed and follow instructions Excellent time keeper and reliable Professional, smart appearance Knowledge and understanding Excellent understanding of the needs of people who require care and support at home and the provision of care services within extra care schemes in line with best practice Excellent understanding of the principles of high quality person centred care and support and non-discriminatory care practice Good understanding of the regulatory responsibilities of a Registered Manager and the law relating to domiciliary care services. Must have S/NVQ L5 or equivalent, or be willing to work towards a relevant management qualification Understanding of systems to maintain confidentiality in relation to customers, staff and the business Knowledge of health and safety matters in relation to care services and risk management Knowledge of how to recognise abuse and safeguarding procedures Experience and skills Excellent communication skills. Experience of building positive working relationships with people who use services and their families, staff and other health and social care professionals Ability to support customers with all aspects of their daily living in a manner that respects their dignity, is non- judgmental and promotes their independence, choices and privacy Experience of care services, risk assessment and person centred care and support Ability to plan and organise workloads effectively so customers receive the services they expect Good administrative skills and computer literacy Experience of managing and developing an effective staff team including recruitment, training, supporting and supervising staff Ability to maintain clear written and electronic records and to follow statutory reporting procedures Experience of financial management desirable Ability to implement Care Support policies, procedures and instructions Additional requirements Willingness to work flexibly and to keep knowledge and skills up to date. Enhanced Disclosure from the Disclosure and Barring Service formally known as the Criminal Records Bureau (CRB) Disclosure Full drivers licence Desirable criteria Experience of managing the delivery of social care services as a registered manager Train the trainer qualifications Knowledge of business management and business start up

OFSTED Registered Manager - Children's Residential Home Location: Wallington, Sutton Salary: £60,000 - £65,000 per annum (depending on experience) Contract: Full-time, Permanent Service Type: OFSTED-registered Children's Residential Home Age Range: 10-16 years We are recruiting an experienced, passionate, and values-driven OFSTED Registered Manager to lead a small, nurturing 2/3 bed children's residential home in Wallington, Sutton. This is a unique opportunity to shape a safe, stable, and trauma-informed environment where young people with emotional, behavioural, and social needs feel secure, supported, and empowered to thrive. The successful candidate will be a confident leader with strong safeguarding expertise and a genuine commitment to delivering high-quality, child-centred care. Role Overview As the Registered Manager, you will hold full responsibility for the leadership, management, and regulatory compliance of the home. You will ensure outstanding outcomes for young people while creating a positive, supportive, and high-performing culture for staff. You will lead by example, embedding best practice in line with the Children's Homes Regulations and Quality Standards, maintaining inspection readiness, and driving continuous improvement across all aspects of the service. Key Responsibilities Provide strong, compassionate, and values-led leadership to create a safe, nurturing, and structured home environment. Ensure full compliance with Children's Homes Regulations, Quality Standards, and OFSTED requirements. Act as the Designated Safeguarding Lead, maintaining robust safeguarding practice at all times. Lead the home confidently through OFSTED inspections and regulatory processes. Develop, implement, and review care plans, risk assessments, and behaviour support plans. Manage referrals, placements, incidents, complaints, and statutory notifications. Recruit, develop, supervise, and retain a skilled, motivated, and values-driven staff team. Ensure effective rotas, safe staffing levels, and sound budget management. Build strong multi-agency partnerships with local authorities, social workers, education providers, and external professionals. Monitor quality through audits, supervision, appraisals, and continuous improvement planning. Promote a trauma-informed, child-centred culture that prioritises voice, safety, and emotional wellbeing. Essential Requirements At least 2 years' experience within a children's residential setting in the last 5 years, including a minimum of 1 year in a Registered Manager or senior leadership role. Currently registered with OFSTED or able to register immediately. Strong working knowledge of safeguarding legislation, Children's Homes Regulations, and Quality Standards. Proven experience managing OFSTED inspections and maintaining regulatory compliance. Level 5 Diploma in Leadership & Management for Residential Children's Services (essential). Strong leadership, organisational, and communication skills. Ability to work flexibly, including participation in an on-call rota. Full UK driving licence. Personal Attributes You will be someone who leads with both professionalism and compassion. You are child-centred, resilient, organised, and passionate about improving outcomes for young people while supporting staff development and high-quality practice. Working Environment and Culture The home operates within a therapeutic, trauma-informed framework. You will establish routines, boundaries, and relationships that promote trust, stability, and emotional growth. Reflective practice, transparency, and accountability are central to the service ethos. Equality, Diversity and Inclusion The service is committed to equality and inclusion. Practice within the home must respect individuality, cultural identity, and difference, supporting young people to develop a positive sense of self. Safeguarding Statement All appointments are subject to enhanced DBS checks, references, and safer recruitment procedures. We are committed to safeguarding and promoting the welfare of children and young people. #STRJP TPBN1_UKTJ

OFSTED Registered Manager - Children's Residential Home Location: Wallington, Sutton Salary: £60,000 - £65,000 per annum (depending on experience) Contract: Full-time, Permanent Service Type: OFSTED-registered Children's Residential Home Age Range: 10-16 years We are recruiting an experienced, passionate, and values-driven OFSTED Registered Manager to lead a small, nurturing 2/3 bed children's residential home in Wallington, Sutton. This is a unique opportunity to shape a safe, stable, and trauma-informed environment where young people with emotional, behavioural, and social needs feel secure, supported, and empowered to thrive. The successful candidate will be a confident leader with strong safeguarding expertise and a genuine commitment to delivering high-quality, child-centred care. Role Overview As the Registered Manager, you will hold full responsibility for the leadership, management, and regulatory compliance of the home. You will ensure outstanding outcomes for young people while creating a positive, supportive, and high-performing culture for staff. You will lead by example, embedding best practice in line with the Children's Homes Regulations and Quality Standards, maintaining inspection readiness, and driving continuous improvement across all aspects of the service. Key Responsibilities Provide strong, compassionate, and values-led leadership to create a safe, nurturing, and structured home environment. Ensure full compliance with Children's Homes Regulations, Quality Standards, and OFSTED requirements. Act as the Designated Safeguarding Lead, maintaining robust safeguarding practice at all times. Lead the home confidently through OFSTED inspections and regulatory processes. Develop, implement, and review care plans, risk assessments, and behaviour support plans. Manage referrals, placements, incidents, complaints, and statutory notifications. Recruit, develop, supervise, and retain a skilled, motivated, and values-driven staff team. Ensure effective rotas, safe staffing levels, and sound budget management. Build strong multi-agency partnerships with local authorities, social workers, education providers, and external professionals. Monitor quality through audits, supervision, appraisals, and continuous improvement planning. Promote a trauma-informed, child-centred culture that prioritises voice, safety, and emotional wellbeing. Essential Requirements At least 2 years' experience within a children's residential setting in the last 5 years, including a minimum of 1 year in a Registered Manager or senior leadership role. Currently registered with OFSTED or able to register immediately. Strong working knowledge of safeguarding legislation, Children's Homes Regulations, and Quality Standards. Proven experience managing OFSTED inspections and maintaining regulatory compliance. Level 5 Diploma in Leadership & Management for Residential Children's Services (essential). Strong leadership, organisational, and communication skills. Ability to work flexibly, including participation in an on-call rota. Full UK driving licence. Personal Attributes You will be someone who leads with both professionalism and compassion. You are child-centred, resilient, organised, and passionate about improving outcomes for young people while supporting staff development and high-quality practice. Working Environment and Culture The home operates within a therapeutic, trauma-informed framework. You will establish routines, boundaries, and relationships that promote trust, stability, and emotional growth. Reflective practice, transparency, and accountability are central to the service ethos. Equality, Diversity and Inclusion The service is committed to equality and inclusion. Practice within the home must respect individuality, cultural identity, and difference, supporting young people to develop a positive sense of self. Safeguarding Statement All appointments are subject to enhanced DBS checks, references, and safer recruitment procedures. We are committed to safeguarding and promoting the welfare of children and young people. #BCSW1 TPBN1_UKTJ

Pear Recruitment – Property Services Manager – Fulham Salary - £50,000 Working Hours – Monday–Friday 9am-5pm Our client is a leading provider of supported housing for vulnerable and disabled veterans in the UK. With a proud legacy of service, they are committed to delivering safe, high-quality homes and support that enables independence, dignity, and well-being for those who have served their country. Responsible to the Heads of Property for providing management of property services. For ensuring the delivery of an excellent customer-focused property management service to ex-Service personnel and their dependents and maintaining high levels of satisfaction. Ensuring that all the housing schemes are maintained at the high standard that the residents expect, all health and safety at all the housing schemes is effectively managed and delivered in line with the clients Health & Safety Management system. To manage day-to-day property services expenditure in line with the budget. To ensure close working with the other teams. Ensure staff provide an effective, high-quality, customer-focused service to the residents, including: • Day-to-Day Repairs, • Planned and Cyclical Maintenance, • Voids Management, • The Management and Maintenance of communal areas, • Defects Management and Facilitating effective resident involvement, • Ensure high levels of property compliance and legislation which is fully auditable., • Disrepair Management, • Complaints management Monitor the operation of Health & Safety systems, especially in relation to: • Repairs and Planned Maintenance activities, • Fire and Water Supply Safety, • Gas and Electrical Safety, • Lifts and lifting equipment., • Asbestos management, • Estate Management functions, • Accident and Incident Reporting If you are interested in this Property Services Manager role and would like to know more, please email your CV or telephone us on a strictly private and confidential basis for an informal discussion. Due to the number of applications we receive, we are unfortunately unable to respond to each applicant individually. If you do not hear from us within 7 days, you may assume you have not been selected at this time - but please do apply for anything you feel you are suitable for and thank you for your interest in PEAR Recruitment. - Do you know someone looking for a position? If you recommend them to us, we have a fantastic referral fee to offer! Please contact us for more information. Confidentiality – All communication with us is treated with the upmost confidentiality and you will always be advised if your CV is being submitted to a client

Assistant Project Manager & Estimator Location: London Sector: Residential property maintenance and domestic construction Employment Type: Full-Time, Permanent Salary: Up to £45,000 per annum (DOE) About the Company Our client is a well-established residential property maintenance contractor operating across the domestic sector in London. With over 25 years of experience, the business delivers small-scale projects for homeowners and continues to grow, offering a stable pipeline of work and opportunities for career progression. Role Overview The Assistant Project Manager & Estimator will support the delivery of residential maintenance projects from initial enquiry through to completion. Working closely with the Project Manager, this role combines estimating, coordination and site-based oversight, ensuring projects are organised, efficiently managed and completed to a high standard. Key Responsibilities Work closely with the Project Manager to prepare quotes and schedule works Plan, schedule and manage engineers’ daily workloads Coordinate projects from initial client enquiry through to completion Liaise with homeowners, tenants, landlords and managing agents Handle client enquiries, requests and complaints in a professional manner Attend site visits to assess works, scope projects and allocate resources Maintain accurate organisation, documentation and project tracking Ensure works are delivered on time and to required standards Requirements Minimum 3 years’ experience in a similar role or strong on-site residential experience Background within the domestic and residential construction or maintenance sector Solid understanding of on-site processes to accurately assess and plan works Full, clean UK driving licence Confident working both in an office environment and on-site Strong leadership skills with the ability to manage and support engineers Excellent English communication skills, both written and spoken Highly organised, detail-focused and proactive approach Ability to work independently, make decisions and resolve issues effectively Preference for candidates based locally to the area Preference for candidates from a trade background What’s on Offer Salary up to £45,000 per annum (DOE) Monday to Friday, 7:30am to 5:00pm Permanent, stable role within an established contractor Varied workload across multiple residential projects Opportunity for career development and progression within a growing business #INDPERM

Assistant Service Manager £36,000 basic salary with £50,000 OTE Coulsdon, Surrey Permanent, Full Time Monday to Friday (08:00 – 18:00) 1 in 3 Saturdays (08:00 – 14:00) Our client, based in the Coulsdon area has a new opportunity for an experienced main dealer Service Advisor to step up in to an Assistant Service Manager role. If you hold over 4 years’ worth of relevant experience and you’re looking for the next step in your career – this could be your next role in the Motor Trade! Apply with us today. Duties and Responsibilities include: * As an Assistant Service Manager, you’ll take ownership of the front-of-house Aftersales operation, leading the Service Advisor team and driving an exceptional customer experience. * Leading and developing a team of Service Advisors * Acting as the main point of contact for customer care and escalations * Handling and resolving customer complaints professionally * Driving NPS scores and customer satisfaction KPIs * Reporting performance and insights to senior management * Overseeing daily operations to ensure a smooth and efficient service department * Supporting wider Aftersales objectives and continuous improvement Your background & skill: * Proven experience as a Service Advisor or higher in a car main dealership. * Ability to lead from the front in a busy, pressured environment is essential. * Automotive dealership skills and experience are essential. * Well-presented and hold excellent interpersonal organisational skills. For further details on this Assistant Service Manager role and other jobs in the motor trade please contact Adam Curtis at ACS Automotive Recruitment Consultancy

OFSTED Registered Manager - Children's Residential Home Location: Wallington, Sutton Salary: £60,000 - £65,000 per annum (depending on experience) Contract: Full-time, Permanent Service Type: OFSTED-registered Children's Residential Home Age Range: 10-16 years We are recruiting an experienced, passionate, and values-driven OFSTED Registered Manager to lead a small, nurturing 2/3 bed children's residential home in Wallington, Sutton. This is a unique opportunity to shape a safe, stable, and trauma-informed environment where young people with emotional, behavioural, and social needs feel secure, supported, and empowered to thrive. The successful candidate will be a confident leader with strong safeguarding expertise and a genuine commitment to delivering high-quality, child-centred care. Role Overview As the Registered Manager, you will hold full responsibility for the leadership, management, and regulatory compliance of the home. You will ensure outstanding outcomes for young people while creating a positive, supportive, and high-performing culture for staff. You will lead by example, embedding best practice in line with the Children's Homes Regulations and Quality Standards, maintaining inspection readiness, and driving continuous improvement across all aspects of the service. Key Responsibilities Provide strong, compassionate, and values-led leadership to create a safe, nurturing, and structured home environment. Ensure full compliance with Children's Homes Regulations, Quality Standards, and OFSTED requirements. Act as the Designated Safeguarding Lead, maintaining robust safeguarding practice at all times. Lead the home confidently through OFSTED inspections and regulatory processes. Develop, implement, and review care plans, risk assessments, and behaviour support plans. Manage referrals, placements, incidents, complaints, and statutory notifications. Recruit, develop, supervise, and retain a skilled, motivated, and values-driven staff team. Ensure effective rotas, safe staffing levels, and sound budget management. Build strong multi-agency partnerships with local authorities, social workers, education providers, and external professionals. Monitor quality through audits, supervision, appraisals, and continuous improvement planning. Promote a trauma-informed, child-centred culture that prioritises voice, safety, and emotional wellbeing.Essential Requirements At least 2 years' experience within a children's residential setting in the last 5 years, including a minimum of 1 year in a Registered Manager or senior leadership role. Currently registered with OFSTED or able to register immediately. Strong working knowledge of safeguarding legislation, Children's Homes Regulations, and Quality Standards. Proven experience managing OFSTED inspections and maintaining regulatory compliance. Level 5 Diploma in Leadership & Management for Residential Children's Services (essential). Strong leadership, organisational, and communication skills. Ability to work flexibly, including participation in an on-call rota. Full UK driving licence.Personal Attributes You will be someone who leads with both professionalism and compassion. You are child-centred, resilient, organised, and passionate about improving outcomes for young people while supporting staff development and high-quality practice. Working Environment and Culture The home operates within a therapeutic, trauma-informed framework. You will establish routines, boundaries, and relationships that promote trust, stability, and emotional growth. Reflective practice, transparency, and accountability are central to the service ethos. Equality, Diversity and Inclusion The service is committed to equality and inclusion. Practice within the home must respect individuality, cultural identity, and difference, supporting young people to develop a positive sense of self. Safeguarding Statement All appointments are subject to enhanced DBS checks, references, and safer recruitment procedures. We are committed to safeguarding and promoting the welfare of children and young people. #BCSW1

We are looking for a hands-on Property Manager to oversee the day-to-day management of a diverse property portfolio across multiple sites in South West London. This role focuses on property inspections, resident communication, maintenance coordination, compliance, and reporting, while working closely with the Lettings Manager and wider Operations team. Regular site visits and strong organisational skills are essential. Key Responsibilities Property & Portfolio Management Manage the day-to-day operations of residential and commercial properties within the portfolio Conduct regular property inspections and prepare detailed reports with recommendations Ensure properties are maintained to a high standard and align with asset management objectives Monitor vacancies, tenancies, and upcoming lease events in collaboration with the Lettings ManagerResident & Stakeholder Communication Act as the main point of contact for residents, responding to queries and issues in a professional and timely manner Build positive working relationships with tenants, landlords, and internal stakeholders Handle complaints and escalations effectively, ensuring timely and fair resolution Issue relevant notices and communicate clearly regarding tenancy and property mattersMaintenance & Repairs Instruct, coordinate, and manage maintenance requests for reactive and planned works Obtain quotations and oversee works through to completion Ensure all maintenance works comply with health & safety and statutory requirements Monitor contractor performance and maintain accurate maintenance recordsOperations & Compliance Oversee day-to-day operations to ensure efficiency and consistency Ensure full compliance with all relevant legislation and regulations, including health & safety, gas and electrical safety, fire safety, and HMO requirements Implement and maintain best-practice property management processes and systems Manage risk and resolve complex issues or escalated matters Report upwards on the status and performance of the portfolio, including inspections, maintenance, vacancies, arrears, and compliance matters Manage utility transitions and landlord utility readingsReporting & Administration Prepare regular management reports on inspections, maintenance activity, arrears, vacancies, and property performance Maintain accurate property records, compliance documentation, and tenancy files Assist with budgeting, forecasting, and cost control for maintenance and operational expenditureSupport to Lettings & Operations Work closely with the Lettings Manager to support new lettings, renewals, and tenancy handovers Assist with coordination of move-ins and move-outs Provide operational input into asset management decisions and portfolio strategy Support wider Operations and Business Development initiatives as requiredMarketing & Portfolio Support Assist with marketing properties across portals and internal channels Provide market feedback from viewings to inform pricing and strategy Support portfolio growth by delivering a high standard of serviceSkills & Experience Essential Experience in residential lettings or a customer-facing property role Strong communication and interpersonal skills Well-organised with good attention to detail Confident conducting viewings and dealing with the public Basic knowledge of UK lettings legislation Full UK driving licence and willingness to travelDesirable ARLA / Propertymark qualification or working towards Experience with property management or inspections Familiarity with multi-property or portfolio environmentsPackage & Benefits Competitive salary commensurate with experience Company vehicle or travel allowance Performance-based bonuses Professional development opportunitiesLocation This role covers multiple sites across South West London. The successful candidate must be comfortable with regular travel between locations

Repairs Manager - Social Housing - Repairs and Maintenance Up to 50k plus package - Permanent Based in Kingston Upon Thames Our client is an innovative and award-winning Social Housing Repairs & Maintenance Contractor who are looking for a Repairs Manager to join their team based in Kingston Upon Thames. The key function of this role is to manage the team of Supervisors and trades delivering the repairs and voids service, ensuring a high quality and commercially focused service is delivered. Key Responsibilities Additional duties include: To lead and ensure the efficient management of the reactive repairs and maintenance of our client's properties, ensuring these properties meet the required housing and quality standards, whilst maximising resident satisfaction and contributing to business performance and financial strength. Ensure that all activities undertaken meet the client's business objectives, turnaround times and other key performance indicators and work/quality standards. Develop and maintain procedures for responding quickly and effectively to complaints and enquiries from members and customers. Maintain effective relationships with key stakeholders, clients, contractors and residents, whilst promoting and championing our client's values and standards at all times. Deal with escalations of complaints including disrepairs and Environmental Health Notices (EHN). To effectively manage a maintenance budget and authorise spends up to agreed levels whilst maximising cost effectiveness and having regard for financial strength. Ensure compliance of the day-to-day or void teams in respect of governance and adherence to the relevant statutory and regulatory provisions, including health & safety. Please apply online or call Mia on (phone number removed)

Operations Manager – BFSI (Complaints‑Led Operations). Operations Assistant Managers (OAMs). The Operations Manager (OM) is accountable for the.

Assistant Manager vacancy in GAIL’s! If supporting a team and leading by example excites you and makes you smile, then please read on. We are looking for an Assistant Bakery Manager who has a passion to join the GAIL’s family and use a hands-on approach to be a team builder, maximizing the skil

We have an opportunity for an experienced Complaints Standards and Quality Manager to join our Service Resolution Team and lead a high-quality, resident-centred complaints service that delivers thorough timely investigations and fair, prompt results. Complaints Standards and Quality Manager Salary:

We’re looking for a Complaints Manager to own and evolve our complaints function — ensuring customers receive fair, timely, and empathetic resolutions while turning complaint insights into meaningful product and operational improvements across the company. Lead, coach, and develop a high‑perfo

Barchester Healthcare is seeking a Customer Care Manager to provide empathetic support across the UK. This role involves investigating and resolving complaints, ensuring high standards in written communication, and facilitating effective resolutions. Candidates should possess strong complaints handl

Senior Manager, Compliance Complaints page is loaded## Senior Manager, Compliance Complaintslocations: Cannon Street, Londontime type: Full timeposted on: Posted 9 Days Agojob requisition id: R16774Job TitleSenior Manager, Compliance ComplaintsJob DescriptionIG is a FTSE 100 fintec

We’re looking for a Complaints Manager to own and evolve our complaints function — ensuring customers receive fair, timely, and empathetic resolutions while turning complaint insights into meaningful product and operational improvements across the company. Lead the end-to-end complaints lifecycl

Fraud/Complaints Contact Center Manager (CCM). The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using

As the Council's lead for complaints and Ombudsman engagement, the Complaints Manager will provide both strategic and operational leadership across the organisation. Derby City Council is seeking a dynamic and experienced Customer Complaints Manager to lead and transform our corporate complaints and

Your Role as Complaints Manager. Complaints Manager (Children’s Services).

The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable f

Thames Water is seeking a Complaints Case Manager to oversee customer complaint resolutions in a hybrid setup.

We are currently seeking an experienced Compliance & Complaints Manager to join a well-established Primary Care Network based in King's Lynn. Compliance & Complaints Manager. This is an excellent opportunity for a healthcare professional with a strong background in compliance, governance, and compla

Barchester Healthcare Homes Limited is looking for a Customer Care Manager who will provide empathetic support and manage customer complaints across the UK. Ideal applicants will have experience in complaints handling, strong communication and database management skills, and a proactive approach to

As the Senior Complaints Operations Manager, you will hold a pivotal leadership position reporting to the Director of Complaints, Fraud and Financial Crime. Lead all aspects of Root Cause and Remediation activity resulting from complaints to identify systemic failures and drive long-term business im

Oversee the management and reporting of customer complaints, including Executive Complaints and Financial Ombudsman cases. Manage the end‑to‑end resolution of customer complaints within given timescales. Work closely with Business Risk Managers to identify key controls and escalation procedures,

Do you enjoy helping others and solving problems with the best possible solutions? Are you good at building relationships with people from different walks of life and truly understanding what they need to get to the bottom of their issues? If yes, this is an exciting opportunity to do just that as p

A leading fintech company in Greater London is seeking a Senior Manager to oversee compliance complaints, investigate escalated issues, and engage with regulatory bodies.

A financial technology company is seeking a Complaints Manager to enhance the complaints function, ensuring fair resolutions and turning insights into operational improvements. The role requires over 3 years of experience in customer operations, including managerial experience, with strong knowledge

This senior role leads a complaints management team, owns the end‑to‑end complaints process and makes complex decisions. Reporting to the Head of Complaints, the role sets the standard for handling the most complex and high‑risk cases and ensures lessons from complaints improve how Zopa is bui

Complaints and Compliance Manager, Birmingham, GBP 45,000+ (DOE). You will take ownership of the complaints process from start to finish, ensuring a consistent, fair, and high:quality approach. Act as a central point of contact for complaints, handling sensitive matters with discretion and professio

As our Customer Experience & Complaints Governance Manager, you'll get to: Independent Complaints Governance & Quality Oversight Lead the end-to-end governance of all complaints, ensuring full compliance with FCA DISP complaints-handling rules and UK standards. As the global leader in our field, we

As our Customer Experience & Complaints Governance Manager, you'll get to: Independent Complaints Governance & Quality Oversight Lead the end-to-end governance of all complaints, ensuring full compliance with FCA DISP complaints-handling rules and UK standards. As the global leader in our field, we