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Operations Manager You can get further details about the nature of this opening, and what is expected from applicants, by reading the below. Sector: HVAC / Plumbing / Drainage Location: South East England Salary: £50,000 – £60,000 per annum (dependent on experience) Hours: Monday to Friday, 8:00am – 5:00pm (30-minute lunch break) Role Overview We are seeking an experienced and proactive Operations Manager to oversee the day-to-day operational performance of our HVAC, plumbing, and drainage services across the South East. This is a senior leadership role responsible for managing teams, improving efficiency, ensuring compliance, and delivering exceptional service to both domestic and commercial clients. The successful candidate will play a key role in driving operational excellence, supporting growth, and maintaining high standards across all contracts and projects. Key Responsibilities Oversee daily operations across HVAC, plumbing, and drainage divisions Manage and support field engineers, supervisors, and office-based operational staff Plan and coordinate workloads, scheduling, and resource allocation Ensure projects and reactive works are delivered on time, within budget, and to a high standard Monitor KPIs, operational performance, and profitability Implement and improve operational processes and systems Ensure full compliance with health & safety, industry regulations, and company policies Liaise with clients, suppliers, and subcontractors as required Handle escalations, complaints, and complex operational issues Support recruitment, onboarding, and ongoing training of operational staff Work closely with senior management to support business growth and strategic objectives Skills & Experience Required Proven experience in an Operations Manager or senior operational role Background in HVAC, plumbing, drainage, or building services (essential) Strong people management and leadership skills Excellent organisational and problem-solving abilities Solid understanding of operational KPIs, scheduling, and cost control Knowledge of UK health & safety legislation xrnqpay and industry standards Confident communicator with the ability to manage internal teams and external stakeholders IT-literate with experience using job management or scheduling systems Full UK driving licence Desirable Experience managing multiple contracts or regions Commercial awareness and budget management experience Relevant technical or management qualifications What We Offer Competitive salary of £50,000 – £60,000 Company car Stable, full-time role with clear responsibility and autonomy Opportunity to join a growing and well-established business Supportive senior leadership team Career development and progression opportunities #eng1

Permanent – Full Time – 40 Hours We are looking to recruit an experienced Contracts Manager to join our team. About the Role This is an exciting opportunity to provide direction and authentic leadership to a projects, championing a ‘perfect delivery’ service and KPIs including; delivering profitability in line with agreed budgets, H&E management, contract compliance and excellent customer relationships. Project management responsibilities include the coordination and completion of projects on time, within budget and within the business and client expectations. Oversee all aspects of projects including resources, assigning responsibilities, monitor and summarize progress of project, quality & satisfaction, managing issues & risks, always maintaining PPM services compliancy. Preparing reports for the Regional Director regarding status of project. About You We’re looking for someone who has leadership skills to motivate a range of teams to delivery excellent services, who understands budget management through effective cost control and driving value. Key attributes to this role are as follows: · Social Housing and Gas Breakdowns, Compliancy, Installations and Cyclical Maintenance background. · Operational management experience/service delivery in Gas delivery - managing operatives and subcontractors’ performance and KPIs. · Valid competency in Gas service delivery. · Passionate about service delivery, employee and resident engagement. · Can do attitude and attributes perfected to deliver first time fix solutions. · Delivering a compliant, safe and resilient service. · Delivering services within budget. · Strong track record of managing multi-site workforces. · No working from home, must be able to work from main officelocated at Maida Vale. · Ability to undertake service investigations, reports and recommended corrective actions. · Good level of written English e.g. ability to write responses to complaints. · Good computer skills. · Good project management skills. · Good communication skills e.g. ability to communicate with different stakeholders at different levels. · Ensure best practice prevails throughout the Region’s activities. Holding a Level 4 in Construction (or Management or equivalent or demonstrate extensive experience), ideally you will have worked in a similar / related role. You must hold a CSCS Black Card or be willing to work towards this. You must hold a valid full or automatic UK driving licence held for a minimum of 12 months as a company vehicle or allowance will be provided as you’llbe required to travel to sites around the area. Benefits · Company Car / Allowance · Profit Share Discretionary Annual Bonus Scheme · 26 Days Holiday plus Bank Holidays · Enhanced Pension Plan · Private Health Insurance or Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more) · Life Assurance & Accident Cover · Share Save · Enhanced Maternity & Paternity Pay · Work Perks Discounts & Vouchers · Buy & Sell Holiday Schemes · Flexible Working & Flexible Bank Holidays · Cycle to Work · Volunteering (2 days paid) · Learning & Development Opportunities · Extensive Wellbeing Support, including EAP · Loyalty & Values Awards · Funded Professional Subscription About Us Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works. With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first. Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success. MSPS are proud to support the resettlement of armed forces personnel. Please refer to full job description upon completing your application. We shortlist and interview for our roles throughout the duration of the advert. Therefore, we would encourage you to submit your application as soon as possible to avoid disappointment. We reserve the right to close any of our adverts prior to the stated closing date should we have a high volume of appropriate candidates

Warehouse Operative Must have a driving licence MAIN FUNCTION OF JOB: To ensure that customers receive a fast and efficient response to distribution enquires, building customer loyalty and enhancing the company’s reputation for service. MAIN DUTIES/RESPONSIBLITIES : * Picking and packing. * Loading and offloading vehicles. * If making deliveries you are also responsible for: * Daily vehicle checks * Cleanliness of vehicle * Working within service level criteria. * Daily branch proposal and continuous stock taking. * Day-to-day administration. * Participation in the annual stock take. You should: Provide a friendly and helpful response to customer enquires to their total satisfaction in order to contribute to the distribution team’s goal of improving service levels to be the best in the industry. Provide accurate and regular order handling to help achieve minimum time delay between receipt of order and despatch of goods, therefore maximising sales/stock turnover. Resolve customer queries/warranty/credits/complaints to the satisfaction of all parties. Identify and work with third party distribution providers, identify potential problems to ensure the smooth flow of orders and customer satisfaction. Maintain close contact with customer service staff, understand their working practices and be proactive in preventing the occurrence of avoidable problems for our customers. Communicate enquires to the External Sales Engineers to enable maximisation of potential sales. Provide cover within the branch / trade counter, at which you are based, during unplanned absences. Ensure that the warehouse and trade counter support sales in achieving product sales / and market share in accordance with company objectives. Communicate effectively with the Branch Manager Acquire and demonstrate the necessary selling skills, product knowledge and understanding of company policy to work effectively. Provide assistance and motivation to all colleagues when required. Work within Goldmine sales procedures in the branch environment. Work with the Branch Manager to ensure that customers’ required levels of service are being met. Ensure that complaints, as they affect your direct responsibility, are promptly dealt with, in a professional manner. Maintain company property to the required standard. Represent the company in a business-like manner and maintain a standard of dress and appearance in keeping with the job and position within the company. Be prepared to assist with out-of-hours services to customers when the need arises. Participate in the company annual stock check. As an employee, you have a legal duty to take reasonable care of yourself and others and to co-operate with management on all aspects of health and safety, as set out in the Employee Safety Handbook. * Ensure familiarisation with data protection procedures set down by the organisation as a result of the General Data Protection Regulation and understand that any breach could result in the organisation’s sensitive and confidential data being disclosed to competitors and other interested parties. * Any ad hoc duties as required by the Branch Manager, Assistant Branch Manager or a Director. SKILLS REQUIRED * To be an effective communicator. The selling skills, product knowledge and understanding of company policy required to work effectively on the trade counter

We are urgently looking to recruit a Warehouse/forklift-counter balance driver within the Greenford area, this is a temp to permenant role. This role provides opportunity for development and progression within the company on a permenant basis MAIN DUTIES/RESPONSIBLITIES : * Valid In date certificate for Forklift/Counter Balance is essential * Experienced in the fundamentals around the safety of Forklifts in the Warehouse * Warehouse experience * Loading and unloading of vehicles and trailers which may include some heavy lifting * Shrink wrapping and pallet strapping * Day-to-day administration * Participation in the stock take * Filling in of Check Sheets, Delivery Notes * Weighing and labelling of goods * Need previous experience of the Health and Safety standards of the warehouse YOU SHOULD: * Provide a friendly and helpful response to customer enquires to their total satisfaction in order to contribute to the distribution team’s goal of improving service levels to be the best in the industry * Identify and work with third party distribution providers, identify potential problems to ensure the smooth flow of orders and customer satisfaction * Ensure that complaints, as they affect your direct responsibility, are promptly dealt with, in a professional manner * Maintain company property to the required standard * Represent the company in a business-like manner and maintain a standard of dress and appearance in keeping with the job and position within the company * As an employee, you have a legal duty to take reasonable care of yourself and others and to co-operate with management on all aspects of health and safety, as set out in the Employee Safety Handbook * Be prepared to assist with out-of-hours services to customers when the need arises. as well as any ad hoc duties as required by the Branch Manager, Assistant Branch Manager or a Director * A Forklift / Counter Balance licence is a must have HOURS: 07:30am - 17:30pm Monday to Friday, You must be prepared to work longer hours but you will be paid over-time ratefor any time over 5pm. We look forward to hearing from you at Team CV Ltd

Job Title: Service Manager - Registry Service Location: Twickenham, Hybrid (4 days office / 1 day remote) Hourly rate £26.60 PAYE / £35.33 UMB Per Hour Contract Length: 3-month contract (possibility of extension) Working Pattern: Full Time, Monday - Friday, 36 hours ASAP Start About the Role As Registration Service Manager, you will oversee the delivery of statutory registration services including births, deaths, marriages, and civil partnerships. You'll ensure compliance with legislation and General Register Office guidance, while driving service excellence and innovation. You will manage a team of Registration Officers and sessional staff, lead on performance reporting, and play a key role in developing new services and improving operational efficiency. This is a highly visible role with responsibility for ceremonies, stakeholder engagement, and service development. Key Responsibilities Lead daily operations of the Registration Service and deputise for the Head of Service. Ensure statutory compliance and high standards in registration and ceremonies. Manage staff recruitment, training, rotas, and performance. Prepare annual performance reports and implement strategies to meet KPIs. Oversee venue licensing, secure stock management, and financial procedures. Handle escalated complaints and Member enquiries. Promote service development and income generation through innovation. About You We're looking for someone with: Strong knowledge of registration services and relevant legislation. Proven experience in managing and motivating teams. Excellent organisational and communication skills. Ability to manage multiple priorities and deliver service improvements. A practical understanding of IT systems and data protection. A commitment to equality, diversity, and safeguarding. Desirable Qualifications Service-specific or management-level qualification. Evidence of continuing professional development. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Assistant Automotive Service Manager - West London Strong OTE £45k+– Negotiable depending on experience Monday to Friday 8.30am to 5.00pm - Weekends on rota An established automotive business in West London is seeking an experienced Assistant Aftersales Manager / Senior Service Advisor to support the day-to-day running of a busy aftersales department. This role is ideal for a Senior Service Advisor or Workshop Controller who is working towards a Service Manager or Aftersales Manager career path and is ready to take on more operational responsibility. This is a hands-on, visible role within the dealership, supporting both front-of-house and workshop teams while helping drive performance, customer satisfaction and operational standards. The Role * Supporting the Aftersales Manager / Service Manager with daily aftersales operations * Managing and supporting Service Advisors and overseeing workshop flow * Assisting with KPI performance, productivity, upsell and customer satisfaction targets * Handling escalated customer queries and complaints professionally * Supporting audit standards, compliance and brand processes * Acting as a key link between service advisors, technicians and management * Ensuring a smooth and consistent customer journey from booking to handover About You * Previous experience as a Senior Service Advisor, Assistant Service Manager or Workshop Controller * Strong customer handling, leadership and people management skills * Commercially aware with a focus on quality, efficiency and profitability * Confident working in a fast-paced main dealer or large independent environment * Motivated by progression towards a Service Manager / Aftersales Manager role What’s On Offer * Competitive basic salary, negotiable depending on experience * Strong OTE potential * Stable, well-established dealer group * Clear career progression within aftersales management * Supportive environment with exposure to full aftersales operations Assistant Aftersales Manager, Assistant Service Manager, Senior Service Advisor, Workshop Controller, Service Manager progression, Aftersales Management, Main Dealer Aftersales, Service Advisor Manager, Automotive Aftersales

Lead Service Desk Analyst Up to £55,000 per annum plus bonus and benefits Site based – South West London Our client, a globally recognised giant in the Design and Engineering space is looking for an experience Service Desk Analyst Lead to be responsible for the smooth running of their Service Desk and lead the team successfully. As the Lead Service Desk Analyst you will be responsible for service quality, efficient resolution of tickets and a culture of continuous improvement, working closely with the problem and change managers. In the role you will also work to ensure effective day-to-day service delivery by coordinating staff, resources, and processes to meet service level agreements (SLAs) and user satisfaction targets. Responsibilities • Service Desk Operational Leadership -Provides direction to the Service Desk team to consistently meet or exceed agreed service targets (e.g., response times, resolution times, user satisfaction)., • ITSM Process Governance (Operational Level) -Collaborates with the Incident, Problem and Change Managers where applicable to ensure smooth coordination and escalation between processes., • Support major incident response from an operational standpoint, ensuring effective communication, correct prioritisation, appropriate resource allocation and structured post-incident reviews., • Resource Planning & Team Management o Works with the End User Support Manager on workforce planning, capacity management, and budgeting for operational teams., • Identifies training and development needs across Service Desk and ITSM functions, ensuring staff can deliver against SLAs., • Support Service Desk Team by providing guidance, performance reviews, and coaching., • Reporting & Operational Metrics o Produce and present operational reports (daily, weekly, monthly, covering: o Incident and Request processes & performance -Ticket SLA compliance, • User Satisfaction & Feedback o Uses data insights to propose and drive operational enhancements (e.g., process automation, knowledge base improvements)., • Stakeholder Management & Communication- Serves as a contact between IT Service Management teams and the business for day-to-day service queries, escalations, or complaints. Qualities and Skills Required • ITIL Expertise, • Comprehensive understanding of ITIL/ITSM frameworks (IT IL 4 Foundation minimum; ITIL Managing Professional or specific practice certifications highly desirable)., • Demonstrable experience in leading Incident, Major Incident, Knowledge Management, and Request fulfilment within a live environment., • Proven experience in driving ITIL process maturity improvement in an operational environment., • Proven experience of supervising day-to-day service desk or IT support operations., • Ability to manage multiple priorities and work under pressure., • Process & Performance Management o Ability to create, interpret, and present ITSM metrics, identifying root causes for performance issues and implementing improvements., • Familiarity with ITSM tools (ServiceNow and/or FreshService), operational dashboards, and automation., • Maintain comprehensive documentation of Service Desk work instructions and end user self-help articles, • Provide training and support to operational teams to ensure they optimize service delivery according to best practice guidance., • Able to demonstrate initiative and a proactive approach to daily tasks., • Able to work as part of an effective team assisting and supporting team members. Desirable • Knowledge of infrastructure technologies and best practices., • Ability to take the initiative, challenge the status quo and drive change., • Able to build trusted partnerships and communicate candidly., • Familiarity with lean or agile methodologies (e.g., Kanban, DevOps) is beneficial. Experience working with digital experience monitoring tools (eg. Nexthink) to transform from reactive, to proactive, incident and problem management • Comfortable operating in a dynamic, fast-paced environment with shifting priorities, • Experience working in agile environments

Ealing | Locum | £45.20 per hour | Hybrid Working Ealing Council is seeking an experienced Team Manager to lead their Kinship Service. This is a senior leadership role responsible for managing a team delivering high-quality social work practice to children and families, ensuring statutory responsibilities are met and positive outcomes are achieved. In this role, you will have full responsibility for team leadership and performance, including recruitment, induction, supervision, quality assurance, and practice development. You will oversee complex kinship casework, chair key meetings, provide expert professional advice, and ensure robust decision-making in line with legislation, local procedures, and best practice. You will play a key role in driving service improvement, embedding learning from audits, managing performance through data and SMART action plans, and contributing to wider strategic development across Children’s Services. You will also represent the local authority in legal processes where required and ensure effective partnership working internally and externally. What You’ll Need: Social Work England Registration Social Work Qualification Significant post-qualifying experience within statutory children’s services Proven experience managing and supervising social work teams Strong knowledge of kinship care, safeguarding, and legal frameworks Experience chairing complex meetings and managing complaints Excellent leadership, decision-making, and quality assurance skills Ability to manage budgets, performance, and service development Commitment to equality, diversity, inclusion, and safeguarding Why Sheldon Phillips? Because we actually listen to what you need. We’re not just here to fill roles—we’re here to find you the right fit in a supportive and rewarding team. That’s why social workers trust us to help them take the next step in their careers. If you want to know more about this Team Manager – Kinship role in Ealing, give Ellis Russell a call on (phone number removed) – let’s have a chat! And don’t forget – if you refer a friend and we place them, you’ll get £300 as a thank you! (Terms and conditions apply)

My job Quality Systems Administrator (Maternity Cover) Location: Windmill Lane Contract: Fixed term contract To develop and maintain site Quality Management System to ensure compliance to codes of practice, best practice guidance, regulatory and legislative requirements are met. Deputizing for Quality Systems Group Leader (as required), driving the Technical Systems function and working collaboratively with the Quality Manager, QT, PSQLs and other functions. Responsibilities: Administration of the site QMS/FSQMS to provide a robust, practical and reliable platform of conformity that supports all operations. Trending of KPI trending and performance improvement plans - utilizing trends to identify and support sustainable change management. Regular review of the Pilgrims Europe supplier assurance systems, to ensure up-to-date compliance. Conduct internal audits in line with the internal audit schedule that delivers compliance with legislative, BRC, group technical and customer policy requirements. Review and maintain a robust system to record and close out corrective actions arising from internal audits, or process improvements. Ensure compliance of new processes and products within the HACCP system. Document control of the QMS within the operations. Gain a thorough understanding of current Pilgrims Europe computer systems (e.g. SAP, Innova) and how they could best be utilised by the technical function. Liaise with customers/third parties for any issues relating to technical systems/complaint management. Involvement in external audits and group technical audits. To support in customer complaints investigations and administer responses to the customer. Provide support for the technical systems team, deputising for the Quality Systems Group Leader where appropriate. Undertake projects and trials as directed, supporting the technical development. The job holder has a responsibility to create a culture of awareness of, and commitment to the highest standards of food quality, safety & legality and as such they must lead by example. The job holder is responsible for actively encouraging all staff to immediately report any quality or food safety issues, assign reward for doing so (using the STAR Awards process) and must be seen to take visible action and give feedback to the reportee on actions taken to address the raised issue. The job holder will be required to support the site food safety and quality management systems through active engagement in the site HACCP team, internal and external audit programmes and the proactive use of the internal/external system. The job holder shall attend the necessary meeting, deputising for the QAM/QSGL where appropriate. They shall be involved in achieving the clauses in the departmental pillar books and the management pillar books. Skills & Knowledge: Have the confidence and professionalism to work in this customer and auditor facing role. Strong analytical skills - utilizing the full capacity of Microsoft excel/powerpoint or similar business applications. Adopts a hands-on approach, fully recognizing and a proactive presence in production areas is a requirement of this role. Similar experience such as a QA / Technical Administrator / Auditor role within a FMCG environment. Comfortable and knowledgeable on food manufacturing operations. • Auditor trained, or of this calibre with aspiration for Auditor. Influence/relationship builder - able to achieve objectives through building effective relationships with others / other departments. Confident/Assertive - has strength of personality to drive others to delivery or challenge standards/situations. Team player, able to work effectively within a team Strong trending and problem solving skills Qualifications: Relevant degree desirable but not required, or equivalent experience demonstrating technical awareness. Food Safety Level 3 HACCP Level 3 Internal Auditing Certification (desirable) The company Pilgrim's Europe produces some of the best-known and most iconic brands in the UK and Ireland, including Fridge Raiders, Rollover, Denny, Richmond, Oakhouse and Moy Park, alongside a diverse range of industry leading own-label products in categories including fresh pork, lamb and chicken, working with all the major retailers and food service outlets. Our portfolio extends to authentic chilled and frozen ready meals, snacking ranges, added value and food service products. Across Pilgrim's Europe we combine 20,000 of the best people in the industry, united by a shared set of core values and a passion for producing the highest quality, most delicious and innovative food, which is enjoyed by millions of people in the UK, Ireland and Europe every day. Our Pilgrim's Europe team are based in our Pilgrim's UK, Moy Park, Pilgrim's Food Masters and Pilgrim's Shared Services businesses. What we'll bring to the table Competitive Salary Competitive Holiday Entitlement Pension Contribution Family Friendly Policies Learning and Development Opportunities Life Assurance People matter Previous Next Our values Determination Simplicity Availability Humility Discipline Sincerity Ownership TPBN1_UKTJ

Pear Recruitment Property Manager West Drayton Salary - £32,000 £35,000 Monday Friday 9am 5pm Full licence and car required An award-winning independent estate and letting agents is currently looking for self-motivated and talented Property Manager who can contribute to their team looking after a portfolio of properties. Responsibilities involve all aspects of property management for example dealing with general enquiries and maintenance bookings, deposits and issues. The ideal candidate will be a well presented, dynamic and target driven individual. Candidates must be results focussed, self-motivated and someone who can provide exceptional customer service. Previous property management experience of around 1 year is essential along with good local knowledge and the ability to multitask and work in a fast-paced environment. • Do you know someone looking for a position? If you recommend them to us, we have a fantastic referral fee to offer! Please contact us for more information. As a Property Manager, you will be responsible for: Co-ordinating the departments work on a weekly and daily basis Bring on new contractors. Manage contractor relationships. Manage own property portfolio: - including referencing, moves ins, jobs, updating landlords, property inspections etc. Ensuring Property Management software systems are kept up to date. Ensuring landlords and tenants are kept informed. Ensuring all regulatory requirements (GSC, Deposit registrations etc.) are met. The first port of call for serious tenant/property management issues Requirements: Ability to handle and resolve Customer complaints. Well organised and an excellent multitasker Great customer service attitude Good understanding of plumbing, electrical, boiler, handyman etc. issues Ability to review quotes, pick out anything overpriced or padded. If you are interested in this Property Manager role and would like to know more, please email your CV or telephone us on a strictly private and confidential basis for an informal discussion. Due to the number of applications we receive, we are unfortunately unable to respond to each applicant individually. If you do not hear from us within 7 days, you may assume you have not been selected at this time - but please do apply for anything you feel you are suitable for and thank you for your interest in PEAR Recruitment. Confidentiality All communication with us is treated with the upmost confidentiality and you will always be advised if your CV is being submitted to a client. TPBN1_UKTJ

Founded in 2003 Wasabi's vision is to lovingly create and serve delicious Asian food for a busy nation. Wasabi now has 42 thriving restaurants across London and major UK cities and 4 in New York and in 2019, we introduced Wasabi Home Bento the grocery channel, launching exclusively in Sainsbury’s. Building on that success, the grocery business broadened its reach to Tesco in September 2022, followed by exciting launches in Co-op and Morrisons in 2024. Wasabi grocery has seen phenomenal growth and is now a £62m RSV brand. Wasabi proudly stands as the No. 2 chilled ready-meal brand in the market, consistently attracting new customers to the category through an innovative East Asian range. Wasabi’s menu is celebrated for its unique character, exceptional freshness, and bold flavours. Our diverse range is designed to delight a wide audience, delivering both comfort and excitement with every bite. We have an ambitious 5-year growth strategy, focusing on new restaurants, franchise partnerships, and international expansion. As we prepare for our next phase of growth and innovation, we have an incredibly exciting opportunity for a Group Production Manager to join our Manufacturing Team based in Park Royal. The Role: To lead the team in achieving their business KPIs for the area, with a key focus on team member safety, product quality, customer service, environmental impact and process optimisation, providing daily support and coaching to all team members. Key Responsibilities: Work cross functionally and build relationships to maximise performance. Ensure that each team member understands their role in delivering business goals. Build a high performing team. Minimise absenteeism and organise unplanned cover when required, taking the necessary steps to minimise cost. Train the team on all standards and track team member capability using versatility matrices. Involve the team in priority problem solving activities and promote a culture of learning and development. Communicate regularly and ensure goals and manufacturing targets are clear through team forums and PDRs. Address any performance issues promptly and discretely. Fully support the activities that are defined within the manufacturing strategy, maintaining a key focus on the KPIs of the area and any deadlines along with the impact of change on any team members. Use problem solving to remove obstacles which may prevent team members from completing their roles effectively. Deliver assigned CI projects through the team. Collect and analyse data to underpin decisions and the allocation of resources. Standardise all activities through the use of 5S, Work Element Sheets, Standard Operating Procedures and other standards required to run the area effectively. Conduct layered confirmation to confirm standards are in place and effective. Use visual management to communicate the team performance issues and what is needed to correct them. Deliver value; hourly, daily, and weekly maintaining attainment to plan and trigger the escalation process for any deviation in safety, quality, environment, service or throughput. Ensure that start-ups and changeovers are documented, planned, and executed efficiently to minimise cost. Ensure that shift handovers are documented and communicated effectively. Optimise labour, minimise waste and maximise OEE for the team. Ensure that poor quality is never passed on to the next stage of the process. Investigate all quality non-conformances, customer complaints or other issues, find root cause and prevent recurrence. Complete all documentation for safety, quality, operations, environmental and asset management as required. Ensure regular preventative maintenance is carried out on all machines as directed by Engineering. Build a culture of safety within the area of responsibility. Ensure that all activities have formal risk assessments and corrective actions have been completed as a priority. Promote positive safety behaviours, root causing near misses and coaching team members to work safely. Ensure that all team members have the appropriate training to do their required tasks in a safe manner. Complete all safety checks at the appropriate frequencies, and ensure the environment is as safe as possible for all team members to work in. Support site ESG agenda ensuring commitments are delivered across areas of responsibility. Our Requirements: Proven experience in a FMCG manufacturing/production environment (ideally ready meals). Shift leadership experience (incl. coaching teams and managing agency labour). Excellent leadership and communication skills The ability to build a strong sense of team ownership and maintain a high level of morale within the team. Evidence of delivering against KPIs (service/output, labour, waste/yield, safety, quality/GMP). Confident running daily routines (start-up, hourly boards, handovers, escalation) and RCA (5 Whys/fishbone) to close actions. Good knowledge in Health & Safety, Food Safety, Food Quality and Environment requirements within a fast-paced manufacturing environment. BRC/audit exposure (desirable) Lean/CI (5S/standard work/visual management) trained (desirable) Familiarity with shopfloor systems/ERP (desirable) In return we provide: A great working environment Pension scheme Target Bonus Refer A Friend Scheme Free Sushi or hot food (vegan options available) 50% discount in our Branches Employee Assistant Programme (email address removed) (a service providing health and wellbeing support) Long Service Awards Wagestream - a financial wellbeing benefit that lets you access your pay as you earn it in real time and manage savings Life Assurance Electric Vehicle Scheme through Octopus Cycle To Work Free on-site parking A variety of discounts (shopping, food & drink, entertainment and health & fitness) through Perkbox and The opportunity to develop your skills within a growing company. Our people make us who we are. If you're looking for an exciting challenge and this sounds like the job for you please apply today as we can't wait to hear from you. COME ROLL WITH US

Location: West London (Chiswick, Brentford & Isleworth) Salary: £47,777 + EOY Bonus Wouldyouliketostartthenewyear,withanexcitingnewcareer,withinasafeandsecureindustry,workingforafastgrowingorganisation,withambitiousgrowthplans? The role We are looking for an experienced, commercial Retails/Sales Area Manager to play a key role in ensuring the smooth running of a small cluster of self-storage locations across West London. You will need to be very customer focused and sales/KPI driven. Our Area Managers are responsible for supporting staff in their day-to-day roles and progression, maximising sales and profit targets, helping customers with anything they may need, and ensuring all legal and company procedures are in place. This is a multi-siterole, based in our Chiswick store, with responsibility for the Isleworth and Brentford Container sites. Itis full-time, working 5 days out of 7, with some weekend and bank holiday working. Company Benefits Staff discount on storage and retail products Management Training and Development programme Great bonus scheme Contributory pension scheme 30 days holiday, including bank holidays Employee free perks scheme Additional benefits after a qualifying period Who were looking for Goal oriented, with a proven sales track record Thrives in a varied, team environment Excellent communication skills and customer service skills Agood level of numeracy and people management experience What youll do Sales and Customer Service Drive teams to convert sales and help customers make informed decisions Achieve sales targets by maximising sales opportunities Provide outstanding customer service, always keeping our values in mind Resolve customer complaints, address customer concerns, and explain company policies Store Growth and Development Meet the revenue and growth targets, and control costs within a reasonable jurisdiction Manage the growth and development of the store and employees Demonstrate an active approach to achieve goals and objectives Manage and Train Employees Recruit, train, develop and support staff to keep the standards of your team high Motivate staff to give their best results Provide high levels of leadership, encouragement, training, and support in order to help others achieve their results and meet their budgets Administration Ensure effective administration of the store so that company systems, policies and procedures are always adhered to Create and implement effective marketing plans, and monitoring and reviewing results at regular intervals Promote the store in the local community by networking and liaising with local shops and businesses Please apply now for immediate consideration and immediate interview. TPBN1_UKTJ

Job Title: Project Coordinator Location: Feltham Hours: Monday - Friday, 8:00am - 4:00pm (flexibility required) Pay: £14.87 per hour Holidays: 25 days annual leave + bank holidays Reporting to: Project Manager Role Overview We are looking for a highly organised and customer-focused Project Coordinator to join our busy client in Feltham. This role is pivotal in ensuring customer enquiries are handled promptly and professionally, while also supporting the smooth running of administrative and project-related processes. You will act as a key point of contact for customers, working closely with internal teams to ensure orders, deliveries, and enquiries are managed efficiently and to a high standard of customer service. Key Responsibilities Process all customer quotes and sales orders accurately and in a timely manner, ensuring the highest level of customer satisfaction Respond to customer enquiries promptly, providing clear, professional, and helpful communication Handle customer complaints and issues, working proactively to resolve them in the most efficient and effective way Carry out general administrative duties, including: Booking goods in Allocating backorders and backlogs to customers Chasing late deliveries and liaising with suppliers or internal teams Raising, investigating, and resolving delivery and stock discrepancies Manage customer debit notes and respond to invoice-related enquiries Maintain accurate records and ensure systems are kept up to date Support the Project Manager and wider team with ad hoc tasks as required About You Strong customer service skills with a professional and approachable manner Highly organised with excellent attention to detail Confident handling multiple tasks and prioritising workload in a fast-paced environment Comfortable dealing with customer issues and resolving problems calmly and efficiently Good administrative and IT skills Flexible and adaptable, with a willingness to support the business as needs evolve Additional Information This role may evolve over time, and you will be expected to undertake additional duties in line with your changing role and the overall business objectives. Working hours are typically Monday to Friday, 8:00am - 4:00pm , however flexibility is required to meet business needs. The Best Connection is acting as an Employment Business in relation to this vacancy. TPBN1_UKTJ

YOPO is a restaurant which offers an unparalleled culinary experience, blending South American cuisine with the rich tapestry of flavours discovered throughout immersive journeys in Argentina, Chile and Peru.Each dish captures the essence of South American culinary traditions, re-imagined with creative flair. ? We are seeking an experienced Restaurant Manager to join our YOPO Restaurant located in the heart of Central London. You will play a crucial role in maximizing the hotel's revenue potential from our outlets, ensuring high standards of service and creating a restaurant that everyone wants to experience. Your role will involve collaborating with various departments within the hotel, and suppliers, to ensure that all aspects of our restaurant operations are executed successfully.The ideal candidate must possess a strong background in high quality restaurants at a managerial level within the within the central London market and demonstrate a deep understanding of luxury lifestyle service standards. What you'll get? A competitive salary Health and wellbeing programmes Access to the auto-enrolment pension scheme Cashback medical scheme Perkbox platform Other employee discounts What youll do ? Profitability : To ensure that the budgeted revenues are met through bringing innovative ideas to drive revenue to the outlets. This will be driven by the concept of the menus and service provided. To ensure all dishes and menu costings are accurate and reflect the budget set. To maintain a profitable operation where gross profit percentages are met consistently. Ensure all expenses/costs and payroll % costs are kept within the budget set to ensure profitability. Employees and training : Ensure all tribe members are given a thorough coaching in service standards Hold tasting sessions for YOPO employees when new menus items are implemented. To ensure all new employees attend the Hotels on-boarding programme within their first month And complete their online Health and Safety training. Complies with and applies all Human Resource procedures and policies in the management of team members Manage holidays and absences within team Forecast and close rotas for the team Participate in end-to-end recruitment process with HR team Maintain discipline and standards in the YOPO through the in house SOPs Conduct appraisals individually with employees before the completion of their 3-month trial period and then annually. Operations: Manage all operations of YOPO restaurant, PDR, Jurema Terrace and In room dining Maintains the standards and methods of service for both above named outlets within the Mandrake Maintain and update SOPs to ensure consistency of service at all times. Effectively handles customers complaints and ensure all results are recorded, actioned taken and the complaints followed up accordingly Ensures all employees have a full knowledge of menu and service standards Maintenance of the menus ensuring these are up to date at all times, including prices and availability Completes administrative duties as required for day to day operations. Ensure stock levels are controlled in line pre agreed levels. To ensure cash and opening and closing procedures are completed correctly Manage Lightspeed POS button creation and updates as required. To maintain a close working relationship with all hotel departments, especially the kitchen. Run daily meetings jointly with YOPO and Kitchen team Bring all VIP YOPO guests to the attention of all employees and keep them informed of new policies and developments in the Restaurant. To ensure a safe working environment is maintained at all times. What we are looking for? Minimum of 1-2 years of experience in Restaurant management within the London hospitality market, preferably in upscale or luxury 5* boutique hotels. Strong understanding of restaurant management and standards of service Knowledge of Lightspeed POS systems and PDQs management Strong organizational skills and attention to detail, with the ability to manage multiple tasks simultaneously Excellent communication and interpersonal skills, with the ability to build rapport with clients and team members and other peers Creative mindset and the ability to think outside the box to create memorable guest experiences and drive revenue. Knowledge of current industry trends and competitive landscape in Central London Flexibility to work evenings, weekends, and holidays as required by operating hours and event schedules. If you have a passion for standards of service, a keen eye for detail, and a commitment to delivering unparalleled guest experiences, we invite you to join The Mandrake Hotel team as our Restaurant Manager. TPBN1_UKCT

Team Leader – Environmental Protection Location: Harrow London (Hybrid: home, office & site-based) Pay Rate: £27.56 per hour PAYE About the Role We are seeking an experienced Team Leader – Environmental Protection to lead the operational delivery of Environmental Protection services in Harrow. You will ensure statutory compliance across environmental protection legislation, lead and develop a professional team, and represent the Council in complex enforcement, legal, and partnership matters. This is a hybrid role involving office-based work, home working, and on-site inspections. The post requires flexibility. Key Responsibilities Lead and manage Environmental Protection officers, ensuring high-quality, compliant service delivery Oversee investigations relating to statutory nuisance, environmental crime, and pollution Allocate and manage staffing resources effectively to maximise outcomes Act as a duly authorised officer, representing the Council at public inquiries, court proceedings, licensing panels, and committee meetings Lead on complex enforcement cases, licence reviews, and premises closures Ensure excellent customer service and manage complaints, including Ombudsman cases Coach, mentor, and develop team members to support continuous improvement Develop and implement protocols, procedures, and service improvement initiatives Deputise for the Public Protection Manager when required Essential Requirements Excellent knowledge of Environmental Protection and related legislation Full UK driving licence (own vehicle required for business use) Ability to work independently and under pressure in a demanding environment Strong written and verbal communication skills Experience leading or supervising staff Competent IT skills Ability to work flexibly, including evenings and weekends Clear understanding of diverse communities and their impact on public protection services Full membership of a relevant professional body or a postgraduate qualification related to the role Supervisory or management qualification or equivalent experience DVLA check and proof of business insurance required Commitment to equality, health & safety, confidentiality, and professional development is essential To find out more information please contact Lily at (url removed) Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency

We are recruiting on behalf of a local authority for an experienced Head of Repairs to lead the delivery of housing repairs and maintenance services across a large and diverse housing stock. This is a senior operational role with overall responsibility for responsive repairs, voids, domestic gas services, damp and mould, and aids and adaptations. You will lead multiple in-house teams and external contractors, ensuring services are compliant, customer-focused and performance-driven. The role has responsibility for managing a broad portfolio of contracts and workstreams, including: Responsive repairs Voids Heating and LGSR programme Door entry systems Active fire systems Roofing repairs You will oversee contractor and departmental performance, including budget management, financial forecasting and value for money across all contracts. The role also leads on emergency responses to major incidents within council housing stock and drives cultural and performance improvement across the repairs service. Key additional responsibilities include: Procurement and mobilisation of multiple contractors Ownership of complaints, including Stage 1, Stage 2 and Housing Ombudsman cases Delivery of capital improvement works across sheltered housing and temporary accommodation schemes To be successful, you will be an experienced housing repairs or maintenance leader with strong contract management and operational delivery experience, ideally gained within a local authority or social housing setting. You will be confident managing complex services, budgets and risk in a fast-paced environment. If you are a proven Head of Repairs or senior repairs manager looking for your next local authority opportunity, apply now or get in touch for a confidential discussion

Founded in 2003 Wasabi's vision is to lovingly create and serve delicious Asian food for a busy nation. Wasabi now has 42 thriving restaurants across London and major UK cities and 4 in New York and in 2019, we introduced Wasabi Home Bento the grocery channel, launching exclusively in Sainsbury’s. Building on that success, the grocery business broadened its reach to Tesco in September 2022, followed by exciting launches in Co-op and Morrisons in 2024. Wasabi grocery has seen phenomenal growth and is now a £62m RSV brand. Wasabi proudly stands as the No. 2 chilled ready-meal brand in the market, consistently attracting new customers to the category through an innovative East Asian range. Wasabi’s menu is celebrated for its unique character, exceptional freshness, and bold flavours. Our diverse range is designed to delight a wide audience, delivering both comfort and excitement with every bite. We have an ambitious 5-year growth strategy, focusing on new restaurants, franchise partnerships, and international expansion. As we prepare for our next phase of growth and innovation, we have an incredibly exciting opportunity for a Senior Quality Assurance Technologist to join our Central Production Unit based in Park Royal. The Role: The role provides professional support to the QA Manager in managing food safety, food quality, health & safety, and legal compliance across all operations within the Central Production Unit. It also involves managing, training, supporting, and developing the QA team to ensure quality assurance activities are completed effectively, accurately, and on time, while balancing people management with hands-on QA responsibilities and providing operational support when required. Key Responsibilities: Work closely with all departments, providing professional support to ensure compliance with BRCGS standards and maintaining the Central Production Unit (CPU) in an audit-ready state at all times. Supervise, coach, and support the QA Technologists team, fostering a positive culture of accountability, teamwork, and continuous improvement. Responsible for QA tasks on Saturdays and Sundays and during holiday cover for QA Manager. Plan and allocate QA tasks, ensuring schedules are adhered to and priorities are met. Execute effective training plan for new and current staff to ensure team members are adequately trained and competent for their responsibilities. Manage the team to ensure the QA conduct inspections of raw materials, in-process products, finished products and processes and identify defects or deviations from quality standards. Ensuring team rectify or escalate non-conformances when required, ensuring corrective actions are implemented. Conduct internal audit on a regular basis e.g., glass & plastic, GMP (good manufacturing practice), hygiene, CCP (critical control point) and allergen etc. Ensure calibration of equipment (thermometers, scales, etc.) is completed on schedule, with accurate monitoring records maintained. Ensure taste panel is completed on schedule, ensuring corrective actions are implemented and results recorded. Manage routine sampling plans (finished products, shelf life, environmental swabs, water samples) working closely with other members of the technical team Ensure maintenance of accurate QA documentation of control and monitoring activities including check sheets, concession requests, audit reports, etc Assist with supplier non-conformances and customer complaints investigations on food safety, packaging or other food related issues. Document and report the investigation results to Line Manager as appropriate. Support the Line Manager with document control (updating, creating, and reviewing documents as required). Escalate quality or food safety concerns promptly to the Line Manager. Provide hands-on support to cover QA tasks during peak periods, absences, or when required. Support with activities and data collection on initiatives related to ESG responsibilities and commitments Our Requirements: The Senior Quality Assurance Technologist should have a good practical working knowledge of food safety legislation and quality requirements. A strong QA background is desirable for this role but more importantly you will be energetic, punctual, proactive, and reliable with the ability to lead, guide, and motivate others towards achievement. HACCP knowledge, a food science qualification or equivalent and experience in the manufacturing industry within a high care / high risk environment will be favorable. Excellent communication and problem-solving skills. Ability to manage multiple priorities in a fast-paced environment. In return we provide: A great working environment Pension scheme Target Bonus Refer A Friend Scheme Free Sushi or hot food (vegan options available) 50% discount in our Branches Employee Assistant Programme (email address removed) (a service providing health and wellbeing support) Long Service Awards Wagestream - a financial wellbeing benefit that lets you access your pay as you earn it in real time and manage savings Life Assurance Electric Vehicle Scheme through Octopus Cycle To Work Free on-site parking A variety of discounts (shopping, food & drink, entertainment and health & fitness) through Perkbox and The opportunity to develop your skills within a growing company. Our people make us who we are. If you're looking for an exciting challenge and this sounds like the job for you please apply today as we can't wait to hear from you. COME ROLL WITH US

Policy Managers Location: London/Hybrid, minimum of 2 days spent working from the GDCs office in central London Salary: £49,528 - £58,268 pa Hours: Full-time Contract: Permanent x 4, fixed-term for up to 12 months x 1 (maternity cover) The General Dental Council has recently announced its Corporate Strategy 2026 - 2028. We have a clear delivery plan to achieve our strategic ambitions and remain committed to protecting the public and maintaining public confidence in the dental profession. This is key to our vision of being a trusted and effective regulator, supporting dental professionals to provide safe and effective care for their patients. To enable us to deliver our Corporate Strategy, we are expanding our policy team, recruiting 5 Policy Managers. As a Policy Manager, you will work with colleagues to plan and deliver complex policy projects. You will build effective working relationships with internal and external stakeholders and be responsible for keeping parts of the GDCs regulatory policy framework up to date. Policy Managers are overseen by Heads of particular policy areas and an Associate Director of Policy and Research who steers the work of the whole team. The team sits within the Strategy Directorate, which includes Research, Education, Communications and Engagement teams. Person Specification • Policy development experience within a complex environment. - Excellent project management experience. - Problem-solving and communication skills. - The ability to collaborate and understand the potential impact and implications of emerging strategy and policy, and to develop robust solutions to complex issues. About Us Our primary purpose is to protect the public and maintain public confidence in dental services. To achieve this, we register qualified dental professionals, set standards for the dental team, investigate complaints about dental professionals' fitness to practise, and work to ensure the quality of dental education. Our work matters, and so do our people. We are committed to providing a working environment that embraces and values diversity and inclusion by recruiting and strengthening our teams with team members from different backgrounds, life experiences and viewpoints. Benefits The GDC is committed to creating a diverse and inclusive workplace that provides an environment that reflects our values and culture and allows employees to flourish. To support this, we offer a range of family-friendly, inclusive employment policies, including flexible working arrangements from day one and employee networks that aid growth and development. Some of our benefits include: • 27 days' holiday (plus 8 bank holidays) - rising to 30 days (plus 8 bank holidays) after 2 years service - Flexitime scheme - Employer pension contributions up to 10% - Buy/Sell annual leave - Enhanced Maternity, Paternity and Adoption leave after 1 years service - Life assurance, income protection plan and enhanced sick leave policy - Staff discounts, including eye care contributions and discounted gym membership We encourage and support the recruitment, retention, and career development of people from as wide a range as possible of ethnic, cultural and social backgrounds. How to apply: As part of your supporting statement, please provide examples of your work experience that align to the role and person specification below, using the STAR format: • Policy development within a complex environment. - Excellent project management. - Problem solving and communication skills. - The ability to collaborate and understand the potential impact and implications of emerging strategy and policy, and in developing robust solutions to complex issues. For further details and to apply, please click the apply button. The closing date for applications is 23:59 on 8 February 2026 Interviews w/c 16 February 2026 Please note that we reserve the right to bring this recruitment campaign to an end without notice, and we encourage all interested candidates to apply as soon as possible. Please, no agencies unless otherwise instructed. TPBN1_UKTJ

Are you an experienced professional with a passion for excellence in complaints management and conduct risk? Our Client, a renowned organisation operating within the insurance sector, is seeking a dedicated Complaints Manager to lead their complaints handling team. Complaints Manager | London Market