Complaints manager jobs in South CroydonCrear alertas

We are looking for an experienced and values-driven Customer Resolution and Insight Manager who is passionate about doing the right thing for residents and using insight to continually improve services. Driving the importance of learning from complaints and customer insight, turning learning into pr

Deichmann are seeking an enthusiastic and passionate Retail Cover Supervisor to join the team in our Croydon store. As a Retail Cover Supervisor you will also support other stores as required. These stores are Croydon, Sutton, Epsom, Lewisham, Woolwich and Kingston. You will be offered a competitive hourly rate of up to £13.71 per hour + non contractual, hourly sales commission. At Deichmann, our Cover Supervisors play a vital role in supporting the store management team and deliver an exceptional shopping experience to our customers. In return for your hard work, you will be offered fantastic opportunities for you to be able to grow and develop within your retail career. This is a full time, permanent position and you will be contracted to work 40 hours per week. Candidates with a full UK driving licence are preferred - due to the need to cover & support other stores. Ideal candidate: If you have energy, drive and passion to work in a fast paced, customer facing, retail environment, this is the role for you! You will have a positive attitude towards providing exceptional customer service, the ability to lead a team, the stamina to work on a fast-paced shop floor and the capacity to work calmly under pressure. You will have previous retail experience and ideally will have worked as a supervisor previously. Key activities: • Lead and supervise the store team in the absence of the Store Manager., • Open & close stores, including cashing up and completion of associated administrative duties., • Offer excellent levels of customer service and have a strong product knowledge., • Lead by example, by recommending and promoting complimentary products with each sale., • Assisting management in leading the team, to achieve store sales targets and KPI’s., • Support team members as and when required., • Ensure that the store is correctly merchandised, product displays are refreshed and inviting to the customer., • Process stock deliveries and store transfers., • Deal with customer queries and complaints. Personal characteristics: • Able to take direction from management regarding additional tasks and duties., • Previous supervisory experience including cashing up and banking., • Self-motivated, with a positive, can do attitude., • Ability to supervise, motivate, coach and work with a team., • Strong interpersonal and communication skills., • Willingness to approach and serve all customers., • The drive to exceed monthly performance targets., • Methodical approach to completing daily tasks – including stock SKU management., • High levels of attention., • The commitment to work 40 hours per week and the flexibility to work any day (Monday - Sunday)., • The ability to travel to all stores listed above. If you would like to join the team at Deichmann UK a Retail Supervisor and you meet the job requirements, please click apply. We’d love to hear from you!

The opportunity: We are looking for an experienced and values-driven Customer Resolution and Insight Manager who is passionate about doing the right thing for residents and using insight to continually improve services. Driving the importance of learning from complaints and customer insight, turnin

Ground Maintenance Manager South London 3 Months Temp to Perm 35 Hours £22.36 Per Hour PAYE / £27.01 Per Hour LTD (inc hol) Service Care Solutions have an exciting vacancy for a Ground Maintenance Manager available for an immediate start, working with a Housing Association based in the South London area. What you will be doing: Overseeing the effective and efficient delivery of grounds maintenance estate services, you may also need to cover for our cleaning managers. Ensuring that your team are safe and have completed their risk assessments, any relevant health and safety training, and comply with lone working arrangements. This includes actively promoting and enforcing health and safety protocols to maintain a safe working environment for all team members. Responding to enquiries from colleagues or residents about the services delivered by the team. This includes promptly addressing any issues, providing updates, and ensuring clear and concise communication. Carrying out estate inspections, checking they are well maintained and reporting any service issues, communal repairs, compliance hazards or tenancy management problems. What you will need: Experience working in a Ground Maintenance environment, with a strong understanding of health and safety practices, including conducting risk assessments, adhering to COSHH (Control of Substances Hazardous to Health) regulations, managing lone working situations, and prioritising the safety of your team. Proven leadership skills, enabling you to recruit, manage, train, and motivate a team of staff effectively. You should have experience in fostering a positive work environment and promoting a culture of teamwork and collaboration. The ability to build and maintain positive relationships with residents, demonstrating strong interpersonal skills and a customer-centric approach. This includes effectively addressing resident inquiries, concerns, and complaints, and working collaboratively to ensure their needs are met. A valid UK driving licence with the ability to drive company vehicles as and when required. Working hours are Monday to Friday working a total of 35 hours weekly from 8am till 4pm. For more details on this vacancy and to apply, please email Prakash on (url removed) or call (phone number removed)

Deichmann are seeking an enthusiastic and passionate Retail Cover Supervisor to join the team in our Croydon store. As a Retail Cover Supervisor you will also support other stores as required. These stores are Croydon, Sutton, Epsom, Lewisham, Woolwich and Kingston. You will be offered a competitive hourly rate of up to £13.71 per hour + non contractual, hourly sales commission. At Deichmann, our Cover Supervisors play a vital role in supporting the store management team and deliver an exceptional shopping experience to our customers. In return for your hard work, you will be offered fantastic opportunities for you to be able to grow and develop within your retail career. This is a full time, permanent position and you will be contracted to work 40 hours per week. Candidates with a full UK driving licence are preferred - due to the need to cover & support other stores. Ideal candidate: If you have energy, drive and passion to work in a fast paced, customer facing, retail environment, this is the role for you! You will have a positive attitude towards providing exceptional customer service, the ability to lead a team, the stamina to work on a fast-paced shop floor and the capacity to work calmly under pressure. You will have previous retail experience and ideally will have worked as a supervisor previously. Key activities: * Lead and supervise the store team in the absence of the Store Manager. * Open & close stores, including cashing up and completion of associated administrative duties. * Offer excellent levels of customer service and have a strong product knowledge. * Lead by example, by recommending and promoting complimentary products with each sale. * Assisting management in leading the team, to achieve store sales targets and KPI’s. * Support team members as and when required. * Ensure that the store is correctly merchandised, product displays are refreshed and inviting to the customer. * Process stock deliveries and store transfers. * Deal with customer queries and complaints. Personal characteristics: * Able to take direction from management regarding additional tasks and duties. * Previous supervisory experience including cashing up and banking. * Self-motivated, with a positive, can do attitude. * Ability to supervise, motivate, coach and work with a team. * Strong interpersonal and communication skills. * Willingness to approach and serve all customers. * The drive to exceed monthly performance targets. * Methodical approach to completing daily tasks – including stock SKU management. * High levels of attention. * The commitment to work 40 hours per week and the flexibility to work any day (Monday - Sunday). * The ability to travel to all stores listed above. If you would like to join the team at Deichmann UK a Retail Supervisor and you meet the job requirements, please click apply. We’d love to hear from you

Commercial Broking Office Manager / Technical Referral Lead Salary: Up to £60,000 Location: Croydon – Hybrid (3 days office-based) We are recruiting an experienced Commercial Broking Office Manager to join a fast-growing, award-winning insurance brokerage specialising in SME clients across the UK. This is a senior, hands-on role combining technical referral authority, people leadership, and operational oversight. The Role Act as second-in-command to the Managing Director, supporting strategic planning and day-to-day operational management Serve as the primary technical referral point for the broking teams, providing expert guidance on commercial package policies, complex renewals, and new business placements Oversee and support Team Leaders, ensuring technical standards, compliance, and consistent quality of advice across sales and renewals Maintain ownership of technical governance, including insurer trading queries, referral outcomes, and adherence to underwriting authority Manage key operational functions such as daily performance reporting, lead allocation, file audits, complaints handling, and participation in senior management meetings Step in to handle and complete complex quotes and referrals where required, leading by example Represent the business at industry events, insurer meetings, and networking opportunities Requirements Minimum 5 years’ experience in a leadership role within commercial insurance broking (Team Leader, Office Manager, or similar) Strong technical knowledge of SME commercial insurance, including new business, renewals, and mid-term adjustments Proven ability to act as a trusted technical referral resource for broking teams Experience managing workloads, handling insurer relationships, and resolving trading or placement issues Confident overseeing day-to-day operations and teams in the MD’s absence Highly organised, adaptable, and comfortable operating in a fast-paced, growth-focused environment What’s on Offer Salary up to £60,000, depending on experience Hybrid working – 3 days per week in the Croydon office Opportunity to join an award-winning brokerage with strong growth plans and a diverse SME client portfolio A senior role with genuine influence over technical standards, people development, and business performance

OFSTED Registered Manager - Children's Residential Home Location: Wallington, Sutton Salary: £60,000 - £65,000 per annum (depending on experience) Contract: Full-time, Permanent Service Type: OFSTED-registered Children's Residential Home Age Range: 10-16 years We are recruiting an experienced, passionate, and values-driven OFSTED Registered Manager to lead a small, nurturing 2/3 bed children's residential home in Wallington, Sutton. This is a unique opportunity to shape a safe, stable, and trauma-informed environment where young people with emotional, behavioural, and social needs feel secure, supported, and empowered to thrive. The successful candidate will be a confident leader with strong safeguarding expertise and a genuine commitment to delivering high-quality, child-centred care. Role Overview As the Registered Manager, you will hold full responsibility for the leadership, management, and regulatory compliance of the home. You will ensure outstanding outcomes for young people while creating a positive, supportive, and high-performing culture for staff. You will lead by example, embedding best practice in line with the Children's Homes Regulations and Quality Standards, maintaining inspection readiness, and driving continuous improvement across all aspects of the service. Key Responsibilities Provide strong, compassionate, and values-led leadership to create a safe, nurturing, and structured home environment. Ensure full compliance with Children's Homes Regulations, Quality Standards, and OFSTED requirements. Act as the Designated Safeguarding Lead, maintaining robust safeguarding practice at all times. Lead the home confidently through OFSTED inspections and regulatory processes. Develop, implement, and review care plans, risk assessments, and behaviour support plans. Manage referrals, placements, incidents, complaints, and statutory notifications. Recruit, develop, supervise, and retain a skilled, motivated, and values-driven staff team. Ensure effective rotas, safe staffing levels, and sound budget management. Build strong multi-agency partnerships with local authorities, social workers, education providers, and external professionals. Monitor quality through audits, supervision, appraisals, and continuous improvement planning. Promote a trauma-informed, child-centred culture that prioritises voice, safety, and emotional wellbeing.Essential Requirements At least 2 years' experience within a children's residential setting in the last 5 years, including a minimum of 1 year in a Registered Manager or senior leadership role. Currently registered with OFSTED or able to register immediately. Strong working knowledge of safeguarding legislation, Children's Homes Regulations, and Quality Standards. Proven experience managing OFSTED inspections and maintaining regulatory compliance. Level 5 Diploma in Leadership & Management for Residential Children's Services (essential). Strong leadership, organisational, and communication skills. Ability to work flexibly, including participation in an on-call rota. Full UK driving licence.Personal Attributes You will be someone who leads with both professionalism and compassion. You are child-centred, resilient, organised, and passionate about improving outcomes for young people while supporting staff development and high-quality practice. Working Environment and Culture The home operates within a therapeutic, trauma-informed framework. You will establish routines, boundaries, and relationships that promote trust, stability, and emotional growth. Reflective practice, transparency, and accountability are central to the service ethos. Equality, Diversity and Inclusion The service is committed to equality and inclusion. Practice within the home must respect individuality, cultural identity, and difference, supporting young people to develop a positive sense of self. Safeguarding Statement All appointments are subject to enhanced DBS checks, references, and safer recruitment procedures. We are committed to safeguarding and promoting the welfare of children and young people. #STRJP

Are you ready to make a difference in the lives of children and their families? Our client, the UK's leading charity for children with brain injury, is seeking a Patient Safety, Experience, Risk and Quality Lead Nurse to join their team. This role is pivotal in ensuring the highest standards of care and safety for children, working within a renowned organisation dedicated to improving lives through education, care, and therapy. This exciting opportunity offers a competitive salary range up to £66,900 per annum, depending on experience. You'll be part of a supportive and innovative team, working in a flexible environment that values work-life balance. Plus, you'll be making a significant impact by leading quality and safety initiatives for children with complex health needs. Our client is a leading charity in the UK, specialising in supporting children with brain injuries and neurodisabilities. They provide a range of services, including rehabilitation, medical care, and special education, working closely with the NHS and local authorities. Their focus is on creating a supportive environment for children and families, ensuring a seamless transition from hospital to home. The Patient Safety, Experience, Risk and Quality Lead Nurse will: Provide strategic leadership in quality, risk, patient experience, and safety initiatives Develop and implement policies aligning with national standards Lead quality improvement projects to enhance patient care and operational efficiency Manage clinical and non-clinical risks, overseeing incidents and complaints Champion patient safety initiatives and gather feedback for service improvement Facilitate training programmes for staff on quality and risk management Collaborate with external stakeholders to align with broader safety agendas Package and Benefits: The Patient Safety, Experience, Risk and Quality Lead Nurse will enjoy: Annual salary up to £66,900 (DOE) 37.5 hours per week with flexible working patterns Enhanced DBS with Children’s & Adult’s Barred List Opportunities for continuous professional development and training Work for a highly recognised childrens charity About You The ideal Patient Safety, Experience, Risk and Quality Lead Nurse will have: Current nursing registration with NMC and a relevant Master's qualification Proven experience in healthcare quality assurance and risk management Strong analytical skills and experience in leading quality improvement initiatives Excellent communication and interpersonal skills Ability to work under pressure and manage complex environments Commitment to the vision and values of the organisation If you have experience as a Clinical Governance Manager, Quality Improvement Lead, Risk Management Specialist, Patient Safety Officer, or Healthcare Quality Assurance Manager, you might find this role particularly appealing. This position offers a chance to make a real impact in the field of healthcare quality and safety. This is an incredible opportunity for a dedicated professional to join a leading charity and make a lasting difference in children's lives. If you're passionate about quality and safety in healthcare and ready to take on a leadership role, we encourage you to apply for the Patient Safety, Experience, Risk and Quality Lead position today or call Libby at Leaders in Care on (phone number removed) for more details. LICLC

Are you ready to make a difference in the lives of children and their families? Our client, the UK's leading charity for children with brain injury, is seeking a Patient Safety, Experience, Risk and Quality Lead Nurse to join their team. This role is pivotal in ensuring the highest standards of care and safety for children, working within a renowned organisation dedicated to improving lives through education, care, and therapy. This exciting opportunity offers a competitive salary range up to £66,900 per annum, depending on experience. You'll be part of a supportive and innovative team, working in a flexible environment that values work-life balance. Plus, you'll be making a significant impact by leading quality and safety initiatives for children with complex health needs. Our client is a leading charity in the UK, specialising in supporting children with brain injuries and neurodisabilities. They provide a range of services, including rehabilitation, medical care, and special education, working closely with the NHS and local authorities. Their focus is on creating a supportive environment for children and families, ensuring a seamless transition from hospital to home. The Patient Safety, Experience, Risk and Quality Lead Nurse will: Provide strategic leadership in quality, risk, patient experience, and safety initiatives Develop and implement policies aligning with national standards Lead quality improvement projects to enhance patient care and operational efficiency Manage clinical and non-clinical risks, overseeing incidents and complaints Champion patient safety initiatives and gather feedback for service improvement Facilitate training programmes for staff on quality and risk management Collaborate with external stakeholders to align with broader safety agendas Package and Benefits: The Patient Safety, Experience, Risk and Quality Lead Nurse will enjoy: Annual salary up to £66,900 (DOE) 37.5 hours per week with flexible working patterns Enhanced DBS with Childrens & Adults Barred List Opportunities for continuous professional development and training Work for a highly recognised childrens charity About You The ideal Patient Safety, Experience, Risk and Quality Lead Nurse will have: Current nursing registration with NMC and a relevant Master's qualification Proven experience in healthcare quality assurance and risk management Strong analytical skills and experience in leading quality improvement initiatives Excellent communication and interpersonal skills Ability to work under pressure and manage complex environments Commitment to the vision and values of the organisation If you have experience as a Clinical Governance Manager, Quality Improvement Lead, Risk Management Specialist, Patient Safety Officer, or Healthcare Quality Assurance Manager, you might find this role particularly appealing. This position offers a chance to make a real impact in the field of healthcare quality and safety. This is an incredible opportunity for a dedicated professional to join a leading charity and make a lasting difference in children's lives. If you're passionate about quality and safety in healthcare and ready to take on a leadership role, we encourage you to apply for the Patient Safety, Experience, Risk and Quality Lead position today or call Libby at Leaders in Care on 07828 509 827 for more details. LICLC TPBN1_UKTJ

Job Title: Resident Liaison Officer (RLO) / Trainee Site Manager Project: Social Housing Internal and External Repairs Location: South London – on site Contract: Freelance The opportunity Working alongside the companies best Site Manager on a long term project. We are looking for someone who is wanting the step up from RLO position to more of a assistant / trainee site manager. The right individual has to have the cando attitude and be open to learning new things, as well as using initiative. Key Responsibilities Primary point of contact between residents, site management, and the client Build and maintain positive relationships with residents throughout the project lifecycle Communicate upcoming works, potential disruptions, and project progress clearly and professionally Manage resident queries, concerns, and complaints, ensuring timely resolution Coordinate access requirements and support the site team in minimising disruption Maintain accurate records of resident interactions and communications Ensure compliance with client and project communication procedures Site Inductions Assisting the Site Manager with deliveries, and other duties on site Essential Experience & Skills Proven experience working as a Resident Liaison Officer on social housing projects Be ready to take the step into site management CSCS card (or happy to obtain) If you’re a Resident Liaison officer, Trainee Site Manager, Assistant site manager looking for a genuine opportunity to develop your career and take on new challenges, please contact Damian Kostromski on (phone number removed) or send your CV via email All applications are treated in the strictest confidence. O’Neill and Brennan values diversity and promotes equality, All individuals will be treated in a fair and equal manner and in accordance with the law regardless of gender, marital status, race, religion, colour, age, disability or sexual orientation

OFSTED Registered Manager - Children's Residential Home Location: Wallington, Sutton Salary: £60,000 - £65,000 per annum (depending on experience) Contract: Full-time, Permanent Service Type: OFSTED-registered Children's Residential Home Age Range: 10-16 years We are recruiting an experienced, passionate, and values-driven OFSTED Registered Manager to lead a small, nurturing 2/3 bed children's residential home in Wallington, Sutton. This is a unique opportunity to shape a safe, stable, and trauma-informed environment where young people with emotional, behavioural, and social needs feel secure, supported, and empowered to thrive. The successful candidate will be a confident leader with strong safeguarding expertise and a genuine commitment to delivering high-quality, child-centred care. Role Overview As the Registered Manager, you will hold full responsibility for the leadership, management, and regulatory compliance of the home. You will ensure outstanding outcomes for young people while creating a positive, supportive, and high-performing culture for staff. You will lead by example, embedding best practice in line with the Children's Homes Regulations and Quality Standards, maintaining inspection readiness, and driving continuous improvement across all aspects of the service. Key Responsibilities Provide strong, compassionate, and values-led leadership to create a safe, nurturing, and structured home environment. Ensure full compliance with Children's Homes Regulations, Quality Standards, and OFSTED requirements. Act as the Designated Safeguarding Lead, maintaining robust safeguarding practice at all times. Lead the home confidently through OFSTED inspections and regulatory processes. Develop, implement, and review care plans, risk assessments, and behaviour support plans. Manage referrals, placements, incidents, complaints, and statutory notifications. Recruit, develop, supervise, and retain a skilled, motivated, and values-driven staff team. Ensure effective rotas, safe staffing levels, and sound budget management. Build strong multi-agency partnerships with local authorities, social workers, education providers, and external professionals. Monitor quality through audits, supervision, appraisals, and continuous improvement planning. Promote a trauma-informed, child-centred culture that prioritises voice, safety, and emotional wellbeing. Essential Requirements At least 2 years' experience within a children's residential setting in the last 5 years, including a minimum of 1 year in a Registered Manager or senior leadership role. Currently registered with OFSTED or able to register immediately. Strong working knowledge of safeguarding legislation, Children's Homes Regulations, and Quality Standards. Proven experience managing OFSTED inspections and maintaining regulatory compliance. Level 5 Diploma in Leadership & Management for Residential Children's Services (essential). Strong leadership, organisational, and communication skills. Ability to work flexibly, including participation in an on-call rota. Full UK driving licence. Personal Attributes You will be someone who leads with both professionalism and compassion. You are child-centred, resilient, organised, and passionate about improving outcomes for young people while supporting staff development and high-quality practice. Working Environment and Culture The home operates within a therapeutic, trauma-informed framework. You will establish routines, boundaries, and relationships that promote trust, stability, and emotional growth. Reflective practice, transparency, and accountability are central to the service ethos. Equality, Diversity and Inclusion The service is committed to equality and inclusion. Practice within the home must respect individuality, cultural identity, and difference, supporting young people to develop a positive sense of self. Safeguarding Statement All appointments are subject to enhanced DBS checks, references, and safer recruitment procedures. We are committed to safeguarding and promoting the welfare of children and young people. #STRJP TPBN1_UKTJ

About your team Resolutions help Fidelity uphold Integrity and Trust by acting bravely, boldly, curiously, and compassionately, while resolving complaints and offering independent data and insights. Set and deliver the Complaints Quality & Assurance strategy. Chair complaints quality governance meet