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Resident Liaison Officer needed in Sutton, £24.82 to £33.72 depending on experience PAYE - Reference: OR11193 Job Details - To provide information and support for tenants and leaseholders whose home are affected by major works and to ensure that procedures for communicating and consulting with residents on capital projects demonstrate Best Value. The postholder will be responsible to the Project Manager on specific matters relating to their projects. The postholder will undertake the following specific duties: Offer information, advice and assistance to tenants and leaseholders whilst major works are being carried out to their homes. Liaise with and set the standard for contractors and their RLOs (and where appropriate consultants) engaging with residents. Take an active role in developing, agreeing and managing the residents consultation plan for individual projects. Agree with contractors the residents information packs, and format and content of updates to residents, including newsletters using a variety of media outlets. Coordinate the temporary or permanent re-housing of residents, where necessary. Advise Project Managers of the likely effects of capital works on residents. Provide information, and assistance to leaseholders concerning their obligations to contribute to the cost of major works thorough service charge payments. Liaise with contractors, external agencies and staff to secure satisfactory outcome where there are difficulties in gaining access to dwellings or where there are other disputes with residents. Ensure that insurance claims and other claims submitted by residents are processed efficiently. Initiate and manage legal action against individual tenants and/or leaseholders where necessary. Participate in the development of capital projects, as a project team member. Advise Project Managers of any issues which may affect the project. Arrange and attend meetings, presentations and exhibitions for residents. This will require working outside normal working hours and at evenings and at various locations throughout the borough. Design and carry out social surveys prior to the commencement of major projects. Establish and maintain a customer feedback/complaints procedure for each project. Ensure information on vulnerable residents or those posing a risk is communicated in line with policy. Ensure proactive approach to identify vulnerable residents within programmes, and where appropriate ensure adequate provision made for their needs long term. Devise and maintain systems for reporting defects arising during the work or afterwards. Review regularly the procedures for consulting and communicating with residents and suggest improvements. Assist in the implementation of the Best Value Action Plan for the HRA Capital Programme. Any other relevant and appropriate duties as may be required for the delivery of the capital investment programme This is a full time role on a temporary contract basis If you are interested in the role please apply on our website with your CV, alternatively you can email your CV toquoting the reference number. Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer. All our roles may be subject to pre-employment checks including references so please beprepared. Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage. You can also follow us at Twitter/Facebook/LinkedIn or via our website . TPBN1_UKTJ

Join Zing, a reputable company with over 20 years of expertise in commercial cleaning across London. We are rapidly expanding and are in search of an organised and detail-oriented working Cleaning Operative and Supervisor who will oversee a cleaning team at a school in Sutton. Job Summary The successful candidate will ensure that all areas of the school, including classrooms, hallways, restrooms, and common areas, are maintained to the highest standards of cleanliness, safety, and hygiene. This role is vital in providing a safe and clean environment for students, staff, and visitors, while managing a team of cleaning staff and ensuring compliance with school and company policies. Working time: Cleaning Operative: Monday to Friday, 4.00pm - 8.00pm (16 hours per week) Supervisor: Monday to Friday, 3.00pm - 8.00pm (20 hours per week) Salary: Cleaning Operative: £14.46 per hour (Pro rata payment based on 48.11 weeks per year) Supervisor: £15.56 per hour (Pro rata payment based on 49.51 weeks per year) Enhanced DBS, References, and Full Employment History Required - We will assist with the procedure Overseas Check might also be required Valued experience and skills MUST speak English. MUST have an Enhanced DBS (we will assist with the procedure). Proven experience in a cleaning or housekeeping role, ideally within a school or educational setting. Previous supervisory or team leadership experience in a similar role. Familiarity with safeguarding practices in a school environment. Knowledge of health and safety regulations, including safe handling of chemicals and cleaning equipment. Strong organizational skills with the ability to manage a team and prioritize tasks effectively. Excellent communication skills and the ability to work collaboratively with school staff. Physical ability to perform cleaning tasks. Flexible availability to work early mornings, evenings, or weekends as required and to provide cover services as required. Key Responsibilities Team Leadership & Supervision: Supervise, train, and manage the cleaning team to ensure all areas of the school are clean and well-maintained. Ensure adequate coverage throughout the school day and after hours. Lead by example, assisting with cleaning tasks as needed. Overseeing cleaners' performance and behaviour, and ensuring they adhere to company values, procedures and policies. Cleaning: Clean and sanitize classrooms, restrooms, hallways, and common areas daily. Carry out deep cleaning activities. Carry out routine cleaning activities such as dusting, vacuuming, mopping, sanitizing surfaces, and emptying trash bins. Empty trash bins and dispose of waste in a safe and sanitary manner. Sweep, mop, vacuum, and dust surfaces regularly. Replenish bathroom supplies (toilet paper, soap, etc.). Clean windows, desks, and furniture as needed. Quality Assurance: Conduct regular inspections of classrooms, restrooms, cafeterias, offices, and other areas to ensure cleaning meets high standards. Address any specific cleaning requests or urgent concerns from school staff or administration. Ensure proper use and maintenance of cleaning equipment. Health & Safety: Ensure compliance with health and safety standards, especially in relation to the use of cleaning chemicals and equipment. Maintain a hygienic and safe environment, with special attention to high-traffic areas, restrooms, and food service areas. Enforce procedures related to hygiene. Inventory & Supplies Management: Monitor and manage the inventory of cleaning supplies, ensuring stocks are maintained at appropriate levels. Order cleaning supplies and equipment as necessary. Ensure safe storage of all chemicals and cleaning supplies in line with health and safety regulations (e.g., COSHH). Communication & Coordination: Liaise with the Area Manager or other appropriate contacts as informed by the Area Manager to coordinate cleaning schedules around school activities and special events. Handle any cleaning-related inquiries or complaints in a timely and professional manner. Report any maintenance or repair to the Area Manager. Equal Opportunity Employer Statement Zing Environments Ltd. is committed to fostering an inclusive environment and encourages candidates from diverse backgrounds to apply. TPBN1_UKTJ

To provide information and support for tenants and leaseholders whose home are affected by major works and to ensure that procedures for communicating and consulting with residents on capital projects demonstrate Best Value. 2. DESCRIPTION OF DUTIES: The postholder will be responsible to the Project Manager on specific matters relating to their projects. The postholder will undertake the following specific duties: Offer information, advice and assistance to tenants and leaseholders whilst major works are being carried out to their homes. Liaise with and set the standard for contractors and their RLO (and where appropriate consultants) engaging with residents. Take an active role in developing, agreeing and managing the residents consultation plan for individual projects. Agree with contractors the residents information packs, and format and content of updates to residents, including newsletters using a variety of media outlets. Coordinate the temporary or permanent re-housing of residents, where necessary. Advise Project Managers of the likely effects of capital works on residents. Provide information, and assistance to leaseholders concerning their obligations to contribute to the cost of major works thorough service charge payments. Liaise with contractors, external agencies and SHP staff to secure satisfactory outcome where there are difficulties in gaining access to dwellings or where there are other disputes with residents. Ensure that insurance claims and other claims submitted by residents are processed efficiently. Initiate and manage legal action against individual tenants and/or leaseholders where necessary. Participate in the development of capital projects, as a project team member. Advise Project Managers of any issues which may affect the project. Arrange and attend meetings, presentations and exhibitions for residents. This will require working outside normal working hours and at evenings and at various locations throughout the borough. Design and carry out social surveys prior to the commencement of major projects. Establish and maintain a customer feedback/complaints procedure for each project. Ensure information on vulnerable residents or those posing a risk is communicated in line with policy. Ensure proactive approach to identify vulnerable residents within programmes, and where appropriate ensure adequate provision made for their needs long term. Devise and maintain systems for reporting defects arising during the work or afterwards. Undertake resident satisfaction surveys following the completion of capital projects, including a full analysis of the results Page 3 of 6 Review regularly the procedures for consulting and communicating with residents and suggest improvements. Assist in the implementation of the Best Value Action Plan for the HRA Capital Programme. Any other relevant and appropriate duties as may be required for the delivery of the capital investment programme Resident Liaison OfficerResident Liaison OfficerResident Liaison OfficerResident Liaison OfficerResident Liaison OfficerResident Liaison OfficerResident Liaison Officer TPBN1_UKTJ

Experience in an Account Manager/Customer Relationship Manager role. Be available to deal with all escalated Key Account fee complaints that arise with clients and liaise with the Senior Account Manager when necessary for resolution. Highlighting any potential growth opportunities on key panel accou

Complaints Manager – Wealth Management. Leading and developing the Complaints Team, ensuring high standards of service and performance. Managing all aspects of the complaints process, from initial receipt through to resolution and remediation.

Complaints Operations Manager - Insurance. This is a unique opportunity to shape a new complaints function from day one, embedding best-in-class processes and creating a service that will bring care and compassion to every decision, ensuring our complaints handling reflects the very best of our valu

Complaints Manager - Wealth Management, west midlands. Complaints Manager – Wealth Management. Managing all aspects of the complaints process, from initial receipt through to resolution and remediation.

Day to day, the Complaints and Resolutions Manager will help ensure that Surrey County Council provides an excellent service in relation to the complaints and customer relations procedures. Complaints and Resolutions Managers. As our Complaints and Resolutions Manager, you will be involved in the fo

As Complaints Manager, you'll take the lead in handling and resolving customer complaints, ensuring the highest standards of professionalism and integrity. Your Key Responsibilities As Complaints Manager. What You'll Bring To The Complaints Manager Role.