Trabajos complaints manager en SheffieldCrear alertas

Quality Improvement Supervisor \n Rotherham Days Only \n Mon-Thursday 08:30 – 5pm, Friday 8.30am-4.30pm \n Salary £40,000 \n Are you passionate about quality, continuous improvement, and solving problems at their root cause? \n We are recruiting for a Quality Improvement Supervisor to join a successful manufacturing business in Rotherham. This is a fast-paced, hands-on role where you'll take ownership of customer complaints, drive corrective actions, and work closely with Production, Engineering, and Quality teams to ensure standards are consistently achieved and maintained. \n This position offers a fantastic opportunity to influence change, challenge existing processes, and make a real impact within a business committed to quality and continuous improvement. \n Key Responsibilities \n\n • Manage and coordinate customer complaint investigations through to successful resolution.\n, • Lead and support root cause analysis activities, ensuring robust corrective and preventive actions are implemented.\n, • Collaborate with Production, Engineering and Quality teams to identify quality issues and drive improvements.\n, • Verify corrective actions are effective, sustainable, and embedded into production processes.\n, • Ensure all investigations, actions and records are maintained to an audit-ready standard.\n, • Act as a key contact for customer quality concerns, providing clear and professional communication throughout.\n, • Support customer visits, complaint reviews and quality meetings.\n, • Drive initiatives aimed at reducing complaints and improving right-first-time performance.\n, • Work closely with Quality Assurance and Quality Control teams to translate findings into operational improvements.\n, • Provide support to the Quality Control function when required.\n, • Deputise for the Quality Control Manager during periods of absence or increased workload.\n, • Support audits, corrective action programmes, and wider continuous improvement projects.\n\n Skills & Experience \n\n • Experience within a Quality Assurance and/or Quality Control role in manufacturing.\n, • Knowledge of customer complaint management and investigation processes.\n, • Strong understanding of root cause analysis and corrective action methodologies.\n, • Experience working within a recognised quality management system such as BRCGS or similar.\n, • Excellent communication skills with the ability to engage at all levels internally and externally.\n, • Strong organisational skills and the ability to manage multiple priorities.\n, • Ability to challenge constructively and influence teams to drive improvements.\n, • Experience within glass, packaging or a similar manufacturing environment would be advantageous, but is not essential.\n\n What's Important \n\n • A proactive and positive attitude.\n, • Strong ownership and accountability.\n, • Excellent problem-solving skills.\n, • High attention to detail.\n, • Strong customer focus.\n, • Resilience and the ability to work under pressure.\n, • A commitment to Health & Safety.\n, • A continuous improvement mindset.\n, • Excellent teamwork and relationship-building skills.\n\n This is an excellent opportunity to join a quality-focused manufacturing business where you'll have the autonomy to drive improvements, work closely with customers, and contribute to the ongoing success of the operation.

Assistant Store Manager \n Location: Rotherham \n Salary: £25,543 per annum \n Vacancy Type: Permanent, Full time, 37.5 hours per week \n The Assistant Store Manager at a Rotherham Hospice Charity Shop plays a pivotal role in supporting the Superstore Manager in managing the day-to day operations of the shop and achieving sales and performance targets. \n Reporting directly to the Superstore Manager, this role involves providing leadership and direction to the shop team, ensuring excellent customer service, and contributing to the overall success of the charity shop. \n The Assistant Store Manager will assist in driving sales, managing stock, supervising staff, and volunteers, and maintaining a welcoming and organised shopping environment. \n Key Responsibilities \n Operational Support: \n\n • Assist the Store Manager in overseeing all aspects of the charity shop's operations, including opening and closing procedures, cash handling, and security protocols.\n, • Support the implementation of operational policies, procedures, and standards to ensure efficient and effective shop functioning.\n\n Team Leadership and Management: \n\n • Provide leadership and guidance to shop staff and volunteers in the absence of the Store Manager, ensuring they are motivated, engaged, and trained to deliver excellent customer service.\n, • Assist in recruiting, training, and supervising staff and volunteers, delegating tasks and responsibilities as needed to ensure smooth operation of the shop.\n\n Customer Service Excellence: \n\n • Lead by example in delivering exceptional customer service, assisting customers with inquiries, providing product information, and addressing any concerns or complaints promptly and professionally.\n, • Foster a customer-focused culture among shop staff and volunteers, ensuring a positive and welcoming shopping experience for all customers.\n\n Sales and Performance Management: \n\n • Support the Store Manager in achieving sales targets and maximising revenue and profitability for the charity shop.\n, • Assist in analysing sales data, identifying trends and opportunities, and implementing strategies to drive sales growth and improve shop performance.\n\n Stock Management and Merchandising: \n\n • Working with the Hub, assist in managing stock levels, donations, and inventory, ensuring a well-stocked and attractive range of goods for sale in the shop.\n, • Support the implementation of merchandising strategies to optimise product placement and presentation, driving sales and enhancing the customer shopping experience.\n\n Health and Safety Compliance: \n\n • Ensure compliance with health and safety regulations and best practices, maintaining a safe and secure environment for staff, volunteers, and customers.\n, • Assist in conducting regular safety inspections and addressing any hazards or risks identified in the shop.\n\n Community Engagement: \n\n • Assist in building positive relationships with the local community, promoting the charity shop and hospice services, and participating in community events or initiatives to drive footfall and awareness.\n\n Reporting and Administration: \n\n • Support the Store Manager in maintaining accurate records of sales, inventory, and financial transactions, and preparing regular reports on shop performance for management review.\n, • Assist in administrative tasks, including scheduling, payroll processing, and stock ordering as directed by the Store Manager\n\n To Apply \n If you feel you are a suitable candidate and would like to work for Rotherham Hospice, please do not hesitate to apply.

Job Title: Investigations Manager \n Salary: £55,000 \n Working Arrangement: Hybrid working \n Contract: 12 month FTC or secondment \n \n About the Team \n The Investigations team plays a critical public protection role by assessing and investigating concerns raised about registered professionals. The team ensures that concerns are progressed fairly, proportionately and in line with statutory and regulatory requirements, helping to maintain confidence in the profession and protect the public. \n Working closely with colleagues across Fitness to Practise, Registration, Legal and Policy functions, the team manages complex casework from the initial assessment through to investigation, ensuring consistent, evidence based decision making throughout the process. \n \n The Role \n This is a leadership position responsible for overseeing a key public protection function within a national professional regulator. \n \n You will lead, develop and support a high performing Investigations team, ensuring concerns are investigated efficiently, consistently and in accordance with legislation, regulatory guidance and organisational policies. \n \n You will oversee complex and sensitive investigations, providing technical leadership and ensuring evidence is gathered and assessed appropriately to support robust regulatory decision making. You will also play an important role in decisions relating to urgent restrictions on professional registration where there are serious public protection concerns. \n \n Alongside operational leadership, you will contribute to continuous improvement initiatives, quality assurance, stakeholder engagement and the ongoing development of the Fitness to Practise process. \n \n Key Responsibilities \n\n • Lead the investigation of concerns received about registered professionals, ensuring investigations are thorough, proportionate and legally robust.\n, • Manage, coach and develop a team responsible for progressing Fitness to Practise investigations within agreed performance standards.\n, • Oversee complex, high risk and high profile investigations, providing technical guidance and ensuring appropriate escalation where required.\n, • Make decisions regarding referral of cases for consideration of interim restrictions where necessary to protect the public.\n, • Monitor operational performance through KPIs and service standards.\n, • Implement and oversee quality assurance processes to ensure consistency and accuracy of investigations and decision making.\n, • Analyse performance data to identify trends, improve service delivery and support continuous improvement.\n, • Work collaboratively with senior legal, operational and regulatory colleagues to improve processes and operational effectiveness.\n, • Identify emerging risks and support organisational planning and decision making.\n, • Build effective relationships with internal teams and external stakeholders, including employers, representative bodies and other partner organisations.\n, • Respond to complex enquiries and complaints from internal and external stakeholders.\n, • Deputise for the Head of Investigations when required.\n\n \n About You \n\n • Experience working within professional regulation, investigations, public protection or a comparable regulatory environment.\n, • Experience making robust, evidence based decisions involving complex or sensitive matters.\n, • Strong investigative, analytical and problem solving skills.\n, • Experience leading operational teams and driving high performance.\n, • Experience developing and improving processes, procedures and service delivery.\n, • Experience managing casework, performance data and reporting against KPIs.\n, • Excellent organisational skills with the ability to manage competing priorities.\n, • Outstanding written and verbal communication skills, with experience engaging a wide range of stakeholders.\n, • Strong relationship building skills and the ability to work collaboratively across multidisciplinary teams.\n, • Experience using case management systems and Microsoft Office applications.\n, • A demonstrable commitment to equality, diversity, inclusion and delivering excellent customer service.\n

Role Title \n Customer Service Representative \n Type \n Full-time \n Permanent \n Sheffield S20 3FR \n 38 hours per week \n Role Function \n Customer Service \n Reporting to \n Senior Customer Service Manager \n \n Role Purpose \n A hybrid role combining customer service, operational support across systems, and EU exports. The role ensures excellent customer experiences, accurate technical guidance, and smooth coordination across internal systems, internal teams and 3PL partners. \n \n Key Responsibilities \n Customer Service Support \n\n • Excellent customer service skills, both spoken and written\n, • Strong multi-tasking skills\n, • Respond to customer enquiries across phone, email, and social channels.\n, • Attention to detail and accuracy in administration\n, • Process orders, replacements, and warranty claims.\n, • Manage complaints professionally, escalating when required.\n\n Systems \n\n • Confident with IT systems, such as word, excel. Experience with SAP/ Salesforce desirable.\n, • Maintain accurate CRM records and documentation\n, • Soft phone skills, use of headset whilst doing administration\n\n Export CS/ Orders \n\n • Export order processing – ensuring country export/import requirements are followed\n, • Prepare export documentation specific to country\n, • Coordinate with 3PL partners for EU shipments and issue resolution.\n, • Support logistics queries and shipment tracking.\n\n \n About You \n\n • Strong background in customer service in a fast-paced environment\n, • Excellent communication skills\n, • Experience with Export/import processes\n, • Confident user of IT systems; Salesforce experience preferred.\n, • Basic mechanical/technical understanding OR a strong curiosity for product learning.\n, • Organised, accurate, and able to prioritise independently.\n, • Positive, proactive, and collaborative approach.\n\n \n Qualifications & Experience \n Essential \n\n • 2–3 years’ customer service or technical support experience.\n, • Strong communication and administrative skills.\n, • Experience with Export/import processes\n, • Proficient with Microsoft Office.\n, • Ability to multitask, prioritise, and maintain high work standards.\n, • Export / import experience\n\n Desirable \n\n • Experience with Salesforce Service Cloud or SAP B1.\n, • Knowledge of other languages\n, • Understanding of power tools or similar technical products.\n\n \n Remuneration Details \n\n • 25 Days Annual Leave\n, • Day off for your birthday\n, • Westfield Health Benefit (cover for health, optical & dental + wellbeing discounts)\n, • Company Profit Share (6% of Annual Salary)\n, • Pension Contributions\n, • Life Assurance\n, • Breakfast in the office\n, • Support for young families\n, • Employee Product Discounts\n, • Company Leave Benefit (Paid leave for when most needed)\n, • Charity Focus\n, • Charity Matched Donation Scheme (Evolution will match employees raising donations for charity)\n, • International Exposure - with offices all over the world there is opportunities to travel\n\n \n

Lead Investigator Location: Sheffield/Hybrid working Salary: £44,866 per year, rising to £47,293 per year Vacancy Type: Full-time Closing Date: 19th of July 2026 Social Work England is the specialist body that regulates social workers in their vital role. Every day, social workers support millions of people to improve their chances in life. We believe in the power of collaboration and share a common goal with those we regulate – to protect the public, enable positive change, and ultimately improve people’s lives. The lead investigator will lead and manage an investigations team which focusses on progressing fitness to practise concerns, including high-profile and complex cases. What you will do Proactively line manage a team of investigators to ensure robust, high-quality investigations, in line with key performance indicators. Manage high risk cases and/or cases of a serious nature in line with guidance and procedures and escalate issues where appropriate, to ensure public safety is always maintained. Support and provide regular supervision to investigators in the planning, risk assessing and progressing of cases in line with guidance and procedures. Conduct reviews of your teams Investigation Plans, Risk Assessments and other key products, ensuring they are of a consistent high-quality. Ensure that your team present high-quality case investigation reports and evidential bundles to social workers and the Case Examiners which identify issues clearly and present recommendations based on sound rationale. Develop training materials and delivery of induction and on-going training for investigators with the support of the investigations manager. To support the investigations manager and wider fitness to practise management team by being a champion of change, assisting with implementing change initiatives within the immediate and wider investigations teams through project work including reviews of standard operating procedures as required. Work effectively with the External Legal Provider to ensure that cases instructed to them from your team are well managed in a timely manner, that they have all of the information required to conduct their investigation and that management and tracking systems are kept up to date. Contribute to the overall management and response to complaints received regarding cases within your team. Ensure that your team effectively manages large quantities of sensitive information, safeguards privacy and proactively avoids data security issues. Ensure that your team maintains accurate records and case information, using the case management system to ensure the integrity of data. Deputise for the investigations manager as required. Your skills, knowledge and experience Experience of managing a team responsible for a high volume of casework and inspiring teams to attain goals and pursue high quality investigation work with strong levels of customer focus/service. Ability to lead a team to meet productivity targets and achieve key performance indicators in an environment where accuracy, timeliness and customer service is paramount. Ability to actively identify and resolve problems, including by providing sound instruction and advice to others. Track record of serving as a role model and mentor. Demonstration and encouragement of good team morale. Ability to be a champion of continuous improvement, delivering training and assisting with implementing change within a team. Excellent oral communication and customer service skills, with the ability to communicate professionally in challenging situations. Excellent writing skills, with the ability to review all the available information to identify key issues, summarise in a clear concise manner and the ability to make risk-based recommendations based on evidence and sound judgement. Experience of working independently under pressure in a busy, demanding, environment using prioritisation and organisational skills whilst managing competing deadlines. Significant experience of managing complex and varied caseloads and meeting individual targets. Experience of maintaining accurate records, case information and other records. Experience of using analytical skills and exploring investigative options with an attention to detail. The Benefits In addition to your salary, we also offer: Hybrid working, expectation of attending the Sheffield offices 20-40% of the working week (1-2 days) 25 days annual leave, rising with service to 30 days per annum, plus bank holidays. The option to purchase up to an additional 5 days of annual leave per annum. A TIDE award winning inclusive culture, made up of staff networks, social events and forums. * A pension scheme, life insurance, an employee recognition scheme and cycle to work scheme. To Apply If you feel you are a suitable candidate and would like to work for Social Work England, please click apply to be redirected to our website to complete your application

Salary: £30,000 – £40,000 per annum based on experience) £50,000 – £65,000+ (uncapped commission) Role Type: Full-Time Location: North Shields – Remote Reporting To: General Manager A full clean UK driving licence is essential. About Geowarmth Geowarmth is a multi-award-winning installer of carbon-neutral home energy solutions. With over 20 years of expertise, we deliver premium installations of heat pumps, solar panels, EV chargers, and underfloor heating. Our experienced team is trusted to carry out complex installations at prestigious locations, including World Heritage Sites. In 2024, we joined the Hometree Group—one of the UK’s fastest-growing home energy services companies. This partnership has expanded our offering to include servicing, maintenance, and financing—supporting homeowners throughout their transition to low-carbon living. Now is a transformative time to join our business. If you're passionate about sustainability and driven by sales success, you'll thrive in this mission-led environment. The Role You’ll be at the forefront of our sales function, guiding customers through their home energy transition. You’ll convert inbound inquiries, proactively follow up on leads, and design technical solutions that meet customer needs while exceeding expectations. You’ll also play a key role in maintaining high compliance standards and identifying new business opportunities. This is a hands-on, commercially focused position suited to ambitious individuals who are confident in both customer engagement and technical sales. Key Responsibilities Lead Engagement: Respond to and qualify inbound sales calls, emails, and online inquiries—guiding prospects through the sales pipeline. Follow-Up & Conversion: Actively follow up on quotes and leads, identifying decision-makers, understanding their needs, and closing deals. Customer Support: Handle queries and complaints professionally to maintain high levels of satisfaction and trust. Solution Design: Create MCS-compliant designs for heat pumps and underfloor heating systems using industry-approved tools and schematics. Compliance & Standards: Ensure all sales activity meets MCS and consumer code requirements. Business Development: Nurture repeat business, build new relationships with developers and contractors, and spot opportunities for growth. CRM & Reporting: Maintain accurate, up-to-date records in our CRM and provide insights on performance. Industry Presence: Represent Geowarmth at trade shows and deliver CPD presentations to partners and stakeholders. Team Collaboration: Share insights, contribute to process improvements, and support wider sales and operational objectives. What We're Looking For Industry Knowledge: Strong understanding of domestic heating systems, particularly heat pumps. Technical Skills: Proficient in MCS 3005, NIBE DIM, and heat loss calculations. Sales Experience: Demonstrated success in a sales role, preferably in technical or energy-based sectors. CRM Fluency: Confident in using CRM systems to manage pipelines and forecast accurately. Safety-Focused: Commitment to safe working practices and regulatory compliance. Professional Presence: Positive, articulate, and customer-oriented in all interactions. Driven & Independent: Highly self-motivated, capable of working autonomously and managing multiple priorities. Team Player: Willing to collaborate, communicate openly, and support a growing team. Recruitment Process Intro Call: A 30-minute introductory call with our Junior Talent Acquisition Specialist. Skills Interview: A 45-minute deep dive with our Head of Sales to explore your experience and potential. Final Interview: A 60-minute in-person session with our General Manager and Sales Director. Perks & Benefits 25 days holiday + bank holidays Extra day off for your birthday Long-service leave milestones 10 days sick pay (following qualifying period) Continuous learning & development Company socials and team events Strong focus on work-life balance About Hometree Join Hometree Group and be at the forefront of transforming the residential energy landscape. Founded in 2015, Hometree began its journey in the home cover market. Today, We are spearheading the shift towards a future where home energy systems are decentralised, digitised, and reliant on renewable sources such as heat pumps, solar panels, batteries, EV chargers, and smart controls. This innovative approach is not just about sustainability; it's about empowering homeowners to manage their energy more efficiently and cost-effectively, thereby setting new standards in energy consumption. We operate across three dynamic divisions: Financial Services: Here, you'll contribute to offering flexible financing options, that make it feasible for homeowners to embrace renewable energy technologies and make essential upgrades. Energy Services: Be part of our extensive network of local installation businesses that equip homeowners with the cutting-edge, sustainable energy solutions necessary for reaching net-zero emissions. Home Services: Help maintain the comfort and functionality of homes with comprehensive coverage plans that protect the essential hardware in the home. At Hometree Group, we are committed to guiding UK homeowners on their journey towards more sustainable energy solutions, and we need passionate individuals to support them at every step. Join us during this exciting time, and play a pivotal role in a business that supports sustainable homeownership in alignment with their readiness and needs. 🏆 £85m+ Capital Raised - We’ve raised over £85m to-date from leading global investors including Legal & General Capital and specialist energy VCs 🏆 5 Acquisitions - We've expanded our operations by acquiring four key companies across financing (Hometree Finance - formerly Bewarm), home cover (Your Repair) and energy services (Geowarmth, The Little Green Energy Company, IMS and GreenGen). 🏆 100k Homes Covered - We cover over one hundred thousand homes across the UK 🏆 280+ Employees - We have over 280 passionate employees transforming the industry across the Group, one home at a time Equal Opportunity Employer At IMS, we are committed to creating an inclusive and representative environment. We know that different experiences, perspectives and backgrounds make for a better workplace and a better planet. Together, we celebrate differences and promote a culture where you can bring your full self to work. We promise to give you the same opportunities as everyone else and we won't discriminate against you at any point in the hiring process or the working day. This includes how we source talent, our interview process, our conditions of employment, feedback and everything in between.

Location Home based with frequent travel across our communities Hours 37.5 hours per week, Monday - Friday 09:00 - 17:30 Basis Permanent Salary Up to £35,000 + car allowance & enhanced benefits package About us We are Pegasus Homes Ltd, a vibrant, dynamic business who are proud to design, build, and create high-quality homes with a focus on independent later living for the over 60's. Our current portfolio has some 1100 homes across 44 communities and our developments are beautifully designed offering stunning community living. About our role This is an exciting, newly created role in which you will report to and support our Customer Wellbeing Manager, you will act as the vital link between high-level welfare strategy and localised site operations.Your core responsibilities will include… Resident Support & Case Management • Act as the first point of contact for individual support needs, managing the independent living inbox and responding to non-priority welfare concerns., • Build trusted relationships with residents and their families, providing clear communication and guidance on independent living transitions., • Mobilise across our portfolio to conduct hands-on welfare checks and provide direct support during sensitive periods. Safety & Compliance • Identify, escalate, and co-ordinate safeguarding concerns in partnership with relevant authorities., • Support complaints handling regarding independent living and care services (including Careline and emergency service interactions)., • Provide expert guidance and ‘on-the-day’ support to our Building Community Managers and onsite teams., • Be a point of escalation during the eligibility process and complete assessments where needed. Community Engagement • Champion our Community Engagement strategy including an innovative framework for social, physical, creative, and intellectual activities., • Provide support, training, and resources to onsite teams, assisting with event booking, marketing materials, and fostering a collaborative culture. About you The successful candidate will possess the emotional stamina to handle complex care needs, alongside the organisational skill to manage a diverse regional portfolio. A calm, level-headed approach and a genuine passion for enhancing the lives of older adults are essential. Qualifications & Essential Criteria • NVQ Level 3 or higher in Health and Social Care (Essential), • Formal training in Risk Assessment in Adult Care and Assessment & Eligibility is required., • A valid UK Driving Licence and a genuine willingness to travel across our national portfolio is essential for this field-based role Operational Experience • A proven track record in reactive case management, specifically handling sensitive, urgent, and multifaceted care needs., • Practical experience in identifying and managing safeguarding concerns in strict alignment with Local Authority requirements., • Demonstrable experience in managing complex complaints within a care or independent living environment, ensuring outcomes are both fair and empathetic., • Significant experience acting as the primary welfare link between residents, families, and internal operational teams., • Proven ability to conduct formal assessments and provide documented justification for outcomes., • A background in housing management, older people’s services, or supported housing is highly advantageous. Expertise & Knowledge • A deep understanding of the physiological and psychological challenges facing older adults., • Support complaints handling regarding independent living and care services (including Careline and emergency service interactions) to a satisfactory conclusion., • Sound knowledge of current safeguarding legislation and best practices in resident welfare., • Exceptional verbal and written skills, with the ability to communicate effectively with everyone from residents to senior leadership., • The ability to prioritise a diverse regional caseload, ensuring a rapid and effective localised response. Your attributes • The stamina to provide compassionate grief support and navigate high-stress family dynamics with ease., • A calm, level-headed presence when managing urgent welfare issues or sensitive complaints., • A genuine passion for enhancing the lives of older adults and championing the Pegasus brand values. Good to know • Due to the nature of wellbeing support, a flexible approach to working hours is essential to meet the needs of our residents and respond to urgent situations., • As our developments span the breadth of the country, from the North East to the South West, this position demands a high degree of mobility. You should be a confident long-distance driver who genuinely enjoys the variety of supporting different regions in person. Our benefits & rewards We offer fantastic benefits which look after your Financial, Mental and Physical Wellbeing as we believe it is important that we are able to support our employees across all three of these elements in order to ensure an effective work life balance. By joining us you'll enjoy a benefits package that includes: • Enhanced annual leave & holiday buying scheme, • Contributory pension scheme with additional employer contribution,, • Life Assurance, • Two paid volunteering days per annum, • Employee Assistance Programme, • Health Cash Plan & Virtual GP, • Discounted Gym Membership, • Company Discounts Portal, • Refer a friend scheme and access to internal opportunities Your recruitment journey Once you submit your application, our team will personally review your experience with a human touch. Depending on the role, we may invite you to complete a brief online assessment. From there, you’ll typically move into a one or two-stage interview process. Whether these meetings happen virtually or in person, we’ll always ensure you have the opportunity to visit our communities or offices to get a true feel for life at Pegasus Homes. Whatever the path looks like for your specific role, we promise to keep you updated every step of the way. We are committed to an inclusive workplace and invite applications from all backgrounds, regardless of protected characteristics. If you require any reasonable adjustments or additional support at any stage of your application, please let us know. Please note that in accordance with UK law, we can only consider applicants who currently have the right to work in the UK. If you have the skills & experience we are looking for we'd love to hear from you!

Company OverviewEmbark on an enriching journey with PROCEPT BioRobotics, where our vision, mission, and values guide everything we do as a company. At PROCEPT, we put the patient first in everything we do and are committed to revolutionizing treatment for benign prostatic hyperplasia (BPH, otherwise known as prostate gland enlargement) through innovation in surgical robotics. As our company succeeds and grows, we improve the quality of life of patients, provide more effective treatment options for surgeons, uphold the trust of our shareholders. That starts with a commitment to our People with a focus on creating an evolving landscape for your career, brimming with transformative opportunities that provide continuous career growth opportunities. Reporting to the Sales Director, UK & Ireland, the Senior Account Manager, UK will be responsible for achieving sales revenue targets by developing, implementing and overseeing the execution of strategic plans with hospital targets, teaching institutions and key private groups in the assigned geography. The major responsibilities are to manage and direct the utilization of Aquablation Therapy within their installed base. This will include managing installations, training and utilization growth within their assigned region and the hiring, training, and development of Aquablation Clinical Sales Representatives and Associate level roles. • Meet or exceed quarterly sales quota for the defined area and target hospitals, • Work with the sales manager to develop a territory plan that outlines sales objectives tailored to the local market, • Manage and develop identified key opinion leaders within territory, • Provide quarterly updates on the territory and account performance, • Lead Aquablation Programme Reviews and follow Surgical Pathway for all Aquablation surgeons, • Lead local marketing activities and develop joint marketing plan with accounts to increase patient awareness, • Provide weekly/monthly forecasts for defined area, • Direct and support team members within the defined area to over achieve goals and quotas, • Support the internal development & training of associate and junior team members, • Effectively communicate Aquablation’s value proposition to customers, • Work with senior hospital staff and key surgeons in the development and execution of a plan to effectively integrate the Aquabeam system at new customer sites and ensuring ongoing commitment to the system, • Develop an Aquablation plan for each surgical team to support independent use of the technology, • Drive utilization of the Aquabeam System by collaborating with surgical teams to support usage of the technology, • Drive continuous expansion of the user base by working with key hospital staff and thought leaders to develop a qualified lead funnel. Regular activities consist of formal presentations, informal events, and get-togethers, • Effectively convert high potential leads and drive training activities, • Drive sales through new product introductions and solution selling, • Qualify, train, assess, and ultimately develop accounts to adopt the AquaBeam’s system as an integral part of their BPH practice with the goal of demonstrating high account adoption, • Partner with the Professional Education team to deliver outstanding clinical and training support to physicians so that physicians can quickly become clinically independent, • Build and maintain relationships with key customers and KOLs within region, • Partner closely with Sales Management and the Marketing team to identify and prioritize customers for higher-level corporate relationships, • Partner with the Customer Service team to meet and exceed customer expectations, • Ensure all required sales reporting forms are completed and submitted on time, • Maintain records in the PROCEPT CRM system on contacts and facilities, • Provide support in the resolution of product complaints and/or safety issues, • Proactively support organizational goals and objectives, policies and procedures, and FDA regulations including strict compliance with AquaBeam’s Customer Relationship and the Sunshine Act policies, • Maintain a professional and credible image with customers and teammates, • Establish and maintain credentials to enter and work in hospitals and other medical facilities as required by facility requirements, • Manage travel and expenses per approved budget, • Maintain trained status for, and comply with, all relevant aspects of the PROCEPT BioRobotics Quality Management System to ensure product and support regulatory compliance, • Understand and adhere to the PROCEPT BioRobotics Quality & EHS policies, • Bachelor’s degree from accredited reputable institution, • A minimum of 8 years of experience in medical sales within the Urology space or Operating Room, and 8 years of total sales experience, • Start-up company experience selling disruptive surgical technology, • Experience introducing market development programs to physician practices, • Strong local relationships within the healthcare community in specified geographic area, • Leadership skills as demonstrated through past professional performance, involvement in sports, professional clubs, or associations, • Ability to travel upwards to 75%Understanding PROCEPT's CultureAt PROCEPT, we believe every person matters. Every employee, every patient, every caregiver. Because we are here to create a revolution, and we believe in doing that by innovating everywhere with pathological optimism. We believe in being humble and highly engaged in the work we do, while also working together seamlessly for a common goal. At Procept, curiosity, ingenuity and conviction in the power technology will transform the lives of our patients and providers. And this doesn’t happen by accident. It starts with our live induction program that serves as an incubator for cross-functional team building, an immersion in Procept’s history, jam-packed interactive sessions with executive leadership and a crash-course in the mission and purpose of what we do. It continues with our one-of-a-kind management program designed to build the best managers in the industry, where our people managers across functions come together to exchange ideas and grow, as both managers and learners, in an environment that challenges, supports and broadens. We are fueled by the opportunity to give people their lives back. And we believe that it begins with YOU! At Procept, we push beyond just finding a work/life balance, we strive to find a work/life blend, a professional world that you are honored and impassioned to belong to, one that you can proudly share with your family, friends, and acquaintances. An opportunity at PROCEPT BioRobotics won’t just be about finding a job. It will be an opportunity for you to join a community devoted to making a difference in this world! BENEFITS OF WORKING AT PROCEPT! PROCEPT’s health and wellness benefits for employees are second to none in the industry. As an organization, one of our top priorities is to maintain the health and wellbeing of our employees and their families. We offer a comprehensive benefits package that includes full medical coverage, wellness programs, on-site gym, a 401(k) plan with employer match, short-term and long-term disability coverage, basic life insurance, wellbeing benefits, flexible or paid time off, paid parental leave, paid holidays, and many more! EQUAL EMPLOYMENT OPPORTUNITY STATEMENTPROCEPT BioRobotics is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind on the basis of race, color, national origin, religion, gender, gender identity, sexual orientation, disability, genetic information, pregnancy, age, or any other protected status set forth in federal, state, or local laws. This policy applies to all employment practices within our organization. PAY RANGE TRANSPARENCYProcept is committed to fair and equitable compensation practices. The pay range(s) for this role represents a base salary range for non-commissionable roles or on-target earnings for commissionable roles. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, relevant certifications and training, and specific work location. Based on the factors above, Procept utilizes the full width of the range. The total compensation package for this position may also include eligibility for annual performance bonus, equity, and the benefits listed above. WORK ENVIRONMENTWe’ll provide you training for, and ask you to maintain trained status for, and comply with, all relevant aspects of the PROCEPT BioRobotics Quality Management System to ensure product and support regulatory compliance. We would also ask you to understand and adhere to the PROCEPT BioRobotics Quality & EHS policies. PROCEPT BioRobotics – Applicant Privacy NoticeWhen you submit an application on this site, PROCEPT BioRobotics collects the personal information you provide. This may include your name, email address, phone number, résumé or CV, LinkedIn profile, and any optional demographic information you choose to share, such as gender or ethnicity. We use this information to review your application and assess your suitability for the role. To learn more about how we handle personal information, including your rights under applicable privacy regulations, please read our full Privacy Notice at: [_].We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Our client, a UK-wide Business Energy Consultancy and Procurement Specialist, is looking for an experienced TPI Account Manager to join their team. In this role, you will oversee a portfolio of B2B customers across Energy and Water, building strong relationships and delivering outstanding account management. Key responsibilities include managing daily inquiries such as onboarding, billing, and metering, procuring MOP/DA/DC contracts, and providing in-depth analysis reports. If you have extensive experience in the energy sector, exceptional analytical abilities, and a proven track record of fostering strong client relationships with a proactive, collaborative approach—apply today! Key responsibilities for the TPI Account Manager: • Managing and building strong relationships for portfolio of B2B clients, • Procurement of energy and water contracts (fixed and flex), • Management of billing issues & queries on behalf of clients, • Managing and procuring MOP / DA / DC contracts, • Prepare consumption, CCA, SECR, Flex & TCR analysis reports, • Prepare templated monthly, quarterly, and annual reporting as per the agreed workplan, • Analyse and interpret consumption data, performance and reports and provide insight, • Manage client complaints/queries ensuring meeting agreed SLA’s, • Provide support in client meetings and present market overviews and trends to stakeholders Skills and experience required for the TPI Account Manager: • Good knowledge of the UK Energy Industry, its operations across both power and gas, • Strong communication skills, able to influence stakeholders and build long term relationships, • Strong analytical skills in relation to tariffs, the energy sector and legislative requirements, • Competent in Excel (intermediate to advanced level), • Strong communication skills, able to influence stakeholders and build long term relationships, • Solid admin / organisation, can manage high volume workflows without comprising quality, • Degree level education or equivalent industry experience Ref: 14990 Role: TPI Account Manager Location: Hybrid - Cumbernauld, Glasgow Salary: 35K-45K DOE plus bonus Benefits: Private healthcare + pension + flex working + investment in personal and professional development.

Sales Engineer, Wind, Oil & Gas, Metals, remote position based in UK Astrantia Talent is recruiting exclusively for a highly innovative and technologically oriented globally operating business, committed to provide their customers with high-performance sealing solutions. The company not only has an extensive research and development department, but also in-house testing facilities where new designs and customer-specific material mixtures are further developed. Headquarters are located in the US with additional locations in Germany and Austria. Responsibilities: • Responsibility for a defined customer base, acquiring new customers in the wind, metal and oil & gas sectors throughout UK, • Independently develop medium and long-term customer strategies, • Conduct active contract and price negotiations with customers, • Part of customers' commercial and technical projects, also as project manager if required, • Contact person for complaints etc., • Responsibility for active observation and the exchange of technical trends Requirements • Technical degree in mechanical engineering or plastics technology or a comparable qualification, • Initial experience in the sale of complex technical products or alternatively have experience as a design engineer or application consultant in the technical field, • Strong in implementation, customer-oriented and a sense of urgency, • Analyze and evaluate complex technical topics, • An appropriate degree of persuasiveness, motivation and assertiveness, • Written and spoken German and English language skills, • Willingness to travel, • Good and friendly interaction with colleagues, • Independent, responsible and reliable way of working For more Information contact: Jenny Böhnlein Email: Jennyboehnlein@astrantiatalent.com Phone: +44 7341 890463

Customer Service Manager (Housing) • Teddington (South West London) based, • Salary £40,000 plus benefits and hybrid working A growing organisation based in Teddington is looking for an experienced Customer Service Manager. This is a crucial role that will involve managing a team of Advisors to provide customer service support across new client onboarding, complaints, compliance and reporting within the social housing sector. Duties will include: • Motivating a team and monitoring performance, • Coordinate responses to complaints, • Ensure good practice and highest level of service across the board -Working with clients to resolve complaints • Reporting on repairs and ensuring KPI's are met To be considered suitable you will need the following skills and experience: • Ability to manage a small customer services team, • Ideally some experience within the social housing/property sector, • Complaint handling experience, • IT proficient and ideally some CRM experience

We are now recruiting for a Spanish & English speaking Sales Administrator to work for a global organisation, albeit working mainly remotely and the interview process being remote, you would need to get to a workspace in Farringdon, London, for the first day's induction/training and then 2 days a month following this. The role of this person in the orders team will be to effectively manage end user customer relationships from initial contact through to resolution stage. Responsible for handling consumer sales/products/service enquiries via phone and email, including support for online orders and managing web order returns. The role is a permanent position, paying up to £27,000 for the right person, it's a Monday to Friday position with working hours of 9am to 5pm and a 1-hour lunch break. Please note before applying that to be considered you must have some form of office-based sales admin, order processing or customer service experience; and must be able to get to the offices in Farringdon twice a month. Please do also make it clear on your CV and application which languages you can speak as we will only be able to consider those with Spanish and English language skills. Duties • Handle incoming customer enquiries via phone, email and other channels, providing excellent customer service at all times., • Place outbound calls to customers to advise and/or obtain information necessary to process orders and resolve issues., • Record all customer interactions ensuring that issues are resolved in a professional and timely manner., • Monitor and process web order returns., • Web order tracking., • Liaise and build relationships with Marketing, Technical Support, Finance, Operations and Sales to ensure effective resolution on all customer enquiries, • Work with Sales Admin to ensure accuracy with web order processing., • Interact and communicate with our supplier and vendor partners regarding customer activity/orders., • Monthly report showing support statistics from Zendesk and general update on Support for EMEA region., • Assist the Ecommerce Manager as required in carrying out ad-hoc tasks. Knowledge and Skills Requirements • Spanish and English language skills are a must-have., • Previous use of a CRM or Orders system would be useful., • Experience of a customer ticketing system would be a major advantage., • Excellent communication skills (both written and verbal) including a warm telephone manner., • Customer service experience is essential with a genuine interest in customer care., • Excellent organizational skills with ability to multi-task and extremely detail oriented., • Ability to resolve complaints and queries ensuring a high level of customer service., • Able to follow direction and complete tasks independently., • Proactive and highly motivated team player., • Proficient in all Microsoft Office Packages., • Ability to work to tight deadlines and be able to demonstrate excellent time management skills. We are looking to shortlist for this role immediately, please apply and call Bobby on 01442-600-100 for more info.

The role is remote for people based in the UK What is the job? We are looking for a hands-on, delivery-focused Business Change Specialist to help turn improvement ideas into real, operational change. This role is about making things happen - quickly - in a fast-growing, highly regulated health-tech environment. You will work across the business to implement projects big and small, with a strong focus on improving the end-to-end patient journey. From mapping processes and fixing friction points to embedding new ways of working, you’ll be on the ground driving change, not just designing it. You’ll partner closely with teams throughout the business and a Project Manager on larger initiatives, while owning and delivering your own portfolio of improvements. You will need to be comfortable with pace, ambiguity, and getting stuck in wherever the biggest impact sits. This is an ideal role for someone with strong Lean and customer-journey experience who is pragmatic, scrappy, and biased to action - someone who thrives in a start-up environment and takes real satisfaction from shipping improvements that stick and make life better for patients and teams alike. What will you be doing? Deliver improvement initiatives end-to-end, from problem definition through to implementation and measurable outcomes. Work across the business to lead and support hands-on implementation of changes, ensuring solutions are practical, adopted by teams, and embedded into day-to-day operations. Map, analyse, and improve end-to-end patient journeys, identifying sludge and friction, process defects, and root causes. Apply Lean Six Sigma tools to diagnose issues, design countermeasures, and drive rapid, iterative improvement. Own discrete projects and workstreams, while supporting the wider business on larger programmes as required. Translate insights into clear process documentation (process maps, SOPs, work instructions, controls). Facilitate workshops to align stakeholders on current state, future state, and implementation actions. Coordinate delivery across cross-functional teams, keeping momentum in a fast-paced, changing environment. Track and report on outcomes to ensure changes improve patient experience, efficiency, and quality. Identify risks, blockers, and dependencies early and escalate pragmatically, whilst remaining solution-oriented. Drive standardisation and right-first-time ways of working across operational teams. Use data, customer feedback, and complaints insights to prioritise and shape improvements. Support change adoption through training, communication, and ongoing feedback loops. Act as a versatile problem-solver, able to get stuck into any type of business improvement as priorities shift. Operate with an agile, “get things done” start-up mindset, adapting quickly and prioritising delivery over perfection. Define success measures of initiatives at the outset and use these to validate success/control once delivered. Ensure all changes are compliant with relevant clinical/pharmaceutical regulation and other internal governance requirements. What do you need? Proven experience implementing operational or customer journey improvements in a fast-paced highly-regulated environments. Demonstrable ability to move quickly from analysis to action and deliver tangible change. Solid stakeholder management and facilitation skills across cross-functional teams. Experience supporting project delivery or working within structured and semi-structured project environments. Willingness to travel to Winnersh to meet stakeholders from time to time What we offer: Competitive salary 25 days holiday (rising to 27 after one year and 30 after two years) + bank holidays 5% matched pension Cycle-to-work scheme Enhanced Maternity & Paternity Leave Opportunities for development and growth A dynamic and supportive work environment About Montu Montu UK is a leading digital health company specialising in cannabis-based medicines (CBPM). We are committed to transforming lives by improving access to safe, effective treatments and offering an exceptional standard of care. Our dynamic and supportive work environment is the perfect place for you to grow professionally while making a meaningful impact on patients’ lives.

Competitive salary Car Allowance: £600.00 per month Laptop provided Mobile phone provided Pension scheme: 5% Employee and 3% Employer contribution Quarterly and Yearly Bonuses (based on individual and company performance) Location: While the role is primarily remote, candidates should be based in the UK. Occasional travel to meet clients and attend meetings will be required. Why Join Us? This opportunity is with a leading supplier in Low Voltage Distribution Systems, offering innovative solutions to the domestic, industrial, and commercial sectors across the United Kingdom. The company takes pride in its fresh and forward-thinking approach to designing and manufacturing low voltage power distribution systems. If you're looking to join a growing business and thrive in a supportive yet challenging environment, this role is ideal for you. Key Responsibilities: Directly report to your Line Manager on a weekly basis, providing updates on activities and progress. Submit weekly reports detailing your activities and performance. Actively promote the company's image and product offerings in the UK market. Prospect and develop new business opportunities through warm calls and strategic marketing initiatives. Generate new leads and track activity using internal systems. Maintain daily communication via phone and email with existing and potential customers to provide quotes, promote products, and nurture relationships. Serve as the primary point of contact for customer inquiries, ensuring a high level of service and managing customer expectations. Collaborate with other sales representatives to drive overall business growth. Assess customer needs to recommend appropriate products or solutions for specific projects. Manage client accounts, maintaining ongoing communication and addressing any issues or complaints. Provide accurate and timely quotes to customers. Conduct regular site visits to solidify relationships with existing clients and identify new business opportunities. Strategically plan to achieve and exceed sales targets. Deliver exceptional customer care, service, and after-sales support. Identify and explore new markets, business opportunities, and strategies to expand the customer base. Adhere to all company policies and procedures. Key Attributes of the Successful Candidate: Self-motivated with the ability to work independently and under minimal supervision. Proven sales experience within the Low Voltage Electrical Industry. Exceptional time management skills and the ability to meet tight deadlines. Strong negotiation skills, coupled with patience and tact when dealing with customers. Excellent verbal and written communication skills. Ability to develop long-term client relationships and foster rapport. Attention to detail and accuracy in all aspects of work. Commercial mindset with a focus on project development and business growth. A positive, "can-do" attitude with a commitment to achieving results. Essential Requirements: A minimum of 3-5 years of proven experience in sales, exceeding targets in the Low Voltage Electrical Industry. Demonstrated experience in business development and driving the sales process from initiation to closure. Strong background in sales and marketing within the electrical industry. Proficiency in Microsoft Office tools (Outlook, Excel, PowerPoint, Word). Strong communication and interpersonal skills. Experience in account management, including maintaining and building client relationships. Ability to provide market insights, including competitor analysis, product trends, and regulatory changes. Team player with a collaborative approach. This role is ideal for a driven and dynamic individual who thrives in a fast-paced sales environment and is passionate about delivering results. If you're ready to take on a new challenge and be part of a growing organisation, apply today! Should you require any support or assistance, please contact your local Gi Group office. Gi Group Holdings Recruitment Limited are proud founding members of Menopause in business, pledge members for Neurodiversity in business, Disability committed members, Silver status pledge members for the Armed Forces Covenant, and Bronze trail blazers for Racial Equality matters. Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited, Grafton Professional Staffing Limited, Encore Personnel Services, Gi Group Ireland Limited and Kelly Services (UK) Ltd. Gi Group Ireland Limited are acting as an Employment Agency in relation to this role. We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Gi Group Privacy Statement. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group website.

For uncompromising cat parents who want the best, KatKin is revolutionising cat health by transforming the lives of cats through superior nutrition. We’re Europe’s first fresh-cooked cat food, made with 100% human-grade meat, gently cooked and frozen to lock in freshness. As a disruptor in the $185bn pet food market, KatKin was founded to challenge the low standards set by the traditional cat food industry, which is worth $50bn globally and is this fastest growing segment in the pet care market. The concept for fresh food is well established in the US, particularly in Dog, with the Farmers’ Dog surpassing >$1B in sales proving the scale of the opportunity. KatKin is vertically integrated across R&D, manufacturing, sales, and marketing. To date, we've delivered around 35 million fresh meals to over 200,000 happy, healthy cats across the UK. Our team of over 130 spans all locations, including Clerkenwell, London, the US, and our state-of-the-art manufacturing facility in Haverhill, Suffolk. We also have customer service teams in both London and South Africa. KatKin operates a direct-to-consumer (D2C) model supported by a first-class, dedicated customer service team, allowing us to build valuable relationships and foster a passionate customer community. In addition to our eCommerce channel, our Fresh food and Pantry products are also sold through a growing number of select third-party platforms, including Ocado, Amazon, and Pets at Home. Where the competition cuts corners, catfishes customers, and puts profits over health, KatKin puts cat well-being first. No shortcuts. No secret recipes. We’re cutting the fluff, thinking fresh, and channelling hardcore love into industry-wide change. So cats live long and cat parents can love hard without compromise. We’re all-in for cats, and it shows: our energy will blow you away from day one. You’ll be surrounded by knowledgeable scientists, big creative thinkers, astute business minds, and a whole team of hardcore cat parents. All on a mission to make hardcore love the new standard in cat care – with a fresh take on every product in the cat industry. As Customer Operations Manager, you’ll own the full post-purchase physical experience — ensuring every order arrives on time, well-packed, and reflective of KatKin’s high standards. Sitting within the CX Operations team, you’ll lead initiatives to improve courier performance, packaging, and operational efficiency. You'll work cross-functionally with Fulfilment, Quality, Tech, and external partners, translating customer insights into meaningful improvements. You’ll also build and lead a growing Customer Operations team, setting a culture of accountability and customer-first thinking. As we scale, you’ll help adapt our delivery experience for new markets. Expect regular travel to our Kitchen in Suffolk to stay close to our fulfilment operation and collaborate on-site. Team leadership & development You’ll build and manage a growing Customer Operations team, defining clear roles, setting goals, and fostering a high-performance culture. As a hands-on leader, you’ll coach and support your team to deliver consistently excellent results as the business scales. Delivery and quality performance You’ll own the end-to-end physical experience — from when an order is placed to when it arrives — ensuring it’s timely, accurate, and up to KatKin’s high standards. This includes improving packaging durability, unboxing quality, and reducing complaints and compensation through root-cause analysis and fixes. Courier and partner management You’ll manage key delivery partners like DPD, holding them accountable to performance metrics and leading service improvement initiatives. You’ll also handle courier claims and feedback loops, ensuring partner performance reflects our customer-first standards. Customer insight and process improvement You’ll translate customer feedback into actionable improvements across Fulfilment, Tech, and Product, ensuring fast, visible feedback loops. You’ll also support tooling upgrades, automation efforts, and delivery forecasting to streamline operations and enhance service reliability. International readiness and scaling You’ll help evolve our operations for global growth, adapting delivery models, packaging, and internal processes for new markets while ensuring consistency, quality, and customer satisfaction remain at the core. Experienced and customer-obsessed You bring 3–5 years of experience in CX, fulfilment, logistics, or a similar environment, with a strong track record of improving operational performance and customer outcomes. You care deeply about the customer experience and take pride in delivering quality at every step. Data-driven and detail-focused You’re confident using data and feedback to spot patterns, solve problems, and guide decisions. Highly organised and detail-oriented, you thrive in fast-paced environments and know how to prioritise without dropping the ball. Hands-on and solutions-led You stay close to the work, whether resolving a delivery issue, refining packaging, or diving into complaint trends. You lead by example and aren’t afraid to roll up your sleeves to get things done. Strategic and scalable thinker You balance short-term fixes with long-term improvements. You know how to zoom in on daily issues and zoom out to plan for growth, including adapting processes for international expansion. Collaborative team leader You’ve managed individuals or small teams before, with a focus on clear goals, feedback, and development. You work well across teams and with external partners, and you're skilled at turning ideas into action through strong communication and buy-in. What We Offer: Career-defining opportunity: Play a pivotal role in scaling our brand quickly. Competitive package: Competitive salary AXA Health Insurance, including optical and dental coverage Annual personal development budget Company-contributed pension Culture and perks: A small, close-knit team with no egos 33 days of holiday each year (inclusive of bank holidays) plus your birthday off 4-week Work From Anywhere (WFA) policy 12-week maternity/paternity leave policy Up to 2 days WFH (Work From Home) every week Discount on KatKin fresh meals Cat (and dog) friendly office Send your CV and brief responses to the following questions to nikki@katkin.com: Tell us about a time you uncovered a recurring issue affecting the customer experience. How did you identify the root cause, and what did you do to resolve it? Describe a situation where you worked across teams or with external partners to improve an operational process. What challenges did you face, and how did you drive change? Share an example of how you’ve used data or customer feedback to inform a decision or improvement. What was the impact? Which brand’s physical customer experience has impressed you recently, and why? What would you apply from their approach in a role like this?

SECURITY OPERATIONS MANAGER Location: London and surrounding territories Salary: £50,000 + Car Join an Award-Winning Business That Puts People First We’re a leading national security, commercial cleaning and associated services provider. We’re no ordinary security company – with hundreds of highly-skilled and experienced security personnel on our team, we are a leading security provider, offering security services UK businesses can trust. As we continue to expand, we’re looking for an exceptional Security Operations Manager to join our rapidly growing team. What You’ll Be Doing Operational Account Planning and Delivery • Oversee day-to-day security operations across all client sites., • Ensure that security staff are deployed effectively according to client contracts and operational needs., • Monitor service quality and take corrective action when performance issues arise., • Implement and maintain Standard Operating Procedures (SOPs) for all security operations., • Ensure your operational portfolio has an appropriate and compliant resource base to deliver against client expectations., • Support our company-wide Employee Engagement Strategy that sets us apart in terms of how we care for our employees at all levels., • Develop and maintain productive and collaborative working relationships with all departments and support functions within the business. Client Perspective (existing and new) • Serve as the primary contact for clients, ensuring satisfaction with security services., • Conduct regular client meetings, site visits, and performance evaluations., • Address and resolve client complaints or incidents promptly., • Prepare operational and incident reports for clients as required., • Take responsibility for the mobilising of new contracts to ensure a ‘right first time’ approach facilitating a sound platform to build the relationship, • Play an active part in being an ambassador for the business by ensuring you personally engage with social media challenges, internal communications and wider networking opportunities. Operative Perspective – Ensure all operatives are offered suitable work in line with our contractual obligations and receive a professional and proactive service • Recruit, train, and supervise security personnel, including guards and Supervisors., • Conduct performance reviews, appraisals, and disciplinary procedures as necessary., • Prepare and manage duty rosters and ensure adequate shift coverage., • Promote a culture of professionalism, teamwork, and accountability among staff., • Ensure at all times that Health & Safety and Compliance with relevant legislation is an absolute priority throughout the business, minimising risks to employees, third parties and the company People & Learning Perspective – Manage the performance and development of employees to maximise productivity, exceed targets and ensure staff retention • Communicate the company’s vision and mission throughout the Company, ensuring clarity of purpose and engagement from all levels of staff, • Lead, manage and mentor all direct reports; motivating on an individual and team basis, to achieve the targets and objectives set by the business, • Identify and analyse any performance or behavioural issues and ensure that the appropriate performance management tools are applied promptly, to ensure the necessary improvement Operations Perspective – Maximise productivity and deliver an efficient and effective service to clients through the application of agreed company processes and procedures • Ensure compliance with all current and new company processes, procedures and service related legislation to deliver a fully compliant workforce, • Provide leadership and support to your team to deliver company initiatives and objectives, • Support and champion relevant change initiatives Financial Perspective – Deliver profitable turnover and encourage service growth • Enhance profitability where practicably and ethically possible, • Inform the Regional Operations Manager, Director – Security and Finance Director immediately about any real or perceived threats to the financial performance of the Company or any items which will materially impact upon forecasts What We’re Looking For • Service line operational expertise in the allocated service discipline area., • Excellent people management skills and experience of leading and managing multiple site, geographically diverse teams, • Experience of working in a client service driven environment, • Proactive advocate and user of social media channels to demonstrate client and employee engagement, • Experience of working closely alongside a business development team and can demonstrate new business wins and development of existing business, • Strong financial and commercial awareness, including legal governance and contractual terms adherence, • Ability to think strategically and contribute to the businesses forward ambitions, • Excellent communication skills – both verbal and written, • Confident presentation skills, • Self-motivated and able to adapt to a changing environment, • Skilled influencer, • Demonstrates the ability to forge and maintain relationships, • Good organisational and time management skills, • IT skills, specifically Word, Excel and PowerPoint, • Ability to work collaboratively, • Must hold a full UK driving license with no more than 6 penalty points, • SIA Licence Most importantly — you lead by example, influence with credibility, and build relationships that last. The Package • £50,000 basic salary, • Company Car or Car Allowance, • 35 days holiday (including bank holidays) Why Join Us? • Ethical Business, always looking to reduce our environmental impact and our use of the planet’s resources., • Equal Opportunities Employer who promotes diversity., • Innovative Approach to the Employee Journey, • A defined purpose-driven set of values helps our employees understand what we stand for and fosters the shared sense of responsibility and family-feel to our business If you’re ready to step into a role where you can truly shape operations, influence growth, and develop high-performing teams — we want to hear from you.

📍Remote in the UK 🇬🇧 | 💰 £32,200 - £40,750 +_⭐Our Financial Crime Team Are you interested in leading a team in financial crime prevention? Our Financial Crime Customer Operations team is at the heart of how we protect Monzo and our customers from financial crime like fraud and money laundering. Our Financial Crime team is at the heart of how we at Monzo protect our bank and protect our customers. We’re looking for individuals with a blend of experience in preventing financial crime and team leadership to join our Financial Crime Operations team as an anti-money laundering Team Manager. Your team will consist of around 11 Senior Financial Crime Investigators, and could be focused on a number of different AML tasks - including transaction monitoring, writing suspicious activity reports, account closures and escalations. As a Team Manager, you'll be responsible for managing the personal and professional development of your team members, providing technical coaching on financial crime tasks, driving exceptional individual and collective performance, guiding individuals through hard times, and celebrating their successes. You’ll hold weekly meetings with your team members (both individually and together as a team) to ensure everyone is informed, engaged, and performing in their role. You’ll also be responsible for aggregating the feedback that your team provides in these meetings and feeding it into operational leadership to ensure we continue to improve on our processes and tooling. Team Managers are also heavily involved in our hiring processes, and regularly act as interviewers - so you’ll have the opportunity to help shape the team as it continues to grow. 🔑 You’ll play a key role by... • Managing the personal & professional development of approximately 11 Senior Financial Crime Investigators., • Fostering an empathetic, high-performance culture in the team., • Providing technical coaching, feedback, and advice relating to financial crime tasks., • Analysing and driving improvement in team performance, and reporting relevant insights., • Monitoring and maintaining service level adherence on the work completed by the team., • Aggregating feedback from the team, and ensuring it’s passed on to inform business change., • Communicating and embedding change within the team., • Contributing to a strong control environment by minimising breaches and risk events., • Reviewing complaints attributed to the team and identifying opportunities for improvement., • Conducting job interviews for financial crime investigators and contributing to hiring decisions., • Chairing employee relations cases and making decisions consistent with Monzo’s values. 🤩 We’d love to hear from you if… • You have at a solid foundation of financial crime/ AML/ fraud knowledge and have an understanding of current financial crime trends and typologies., • You have extensive experience providing coaching and feedback., • You're a clear and inspiring communicator, with excellent written and verbal English., • You're empathetic and have a supportive approach to people leadership., • You're great at prioritising problems and assessing risk in an operations environment., • You are passionate about working in a fast paced environment and comfortable with change. Preferred Experience and Qualifications • You have experience conducting investigations in an operational setting with subject matter expertise preferably in AML., • Recent experience with emerging financial crime trends and typologies., • Experience managing employee relations cases., • Experience taking individuals and teams from a position of underperformance to high performance., • Experience accurately interpreting and representing complex management information., • Holds, or is happy to work towards, the ICA International Advanced Certificate in Anti Money Laundering, or similar industry qualification., • Fluency in MacOS, Slack, and GSuite tools., • Strong verbal and written English communication. Not ticking every box? That’s totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo, we’re dedicated to creating a diverse and welcoming team. If you’re passionate about this role and keen to learn and grow with us, we encourage you to apply— even if you don’t have everything that's listed just yet. Drop us your application, we’d love to hear from you! 🙌 What’s in it for you 💰£32,200 - £40,750 ➕ benefits 🎂 We guarantee to approve time off on your birthday if it falls on a day you’re scheduled to work and it’s outside of your training period. 📍 This role is remote based in the UK 📚£1,000 learning budget each year to use on books, training courses and conferences 🏡We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup. ➕ Plus lots more!_. 🌈 The application journey has 3 key steps • Application questions, • Call with a Recruiter, • Leadership/Technical Interview We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo._ We will close this advert once we have enough applications so please apply as soon as possible 🚨 #LI-MY #LI-Remote

Lead Investigator Location: Sheffield/Hybrid working Salary: £44,866 per year, rising to £47,293 per year Vacancy Type: Full-time Closing Date : 19 th of July 2026 Social Work England is the specialist body that regulates social workers in their vital role. Every day, social workers support millions of people to improve their chances in life. We believe in the power of collaboration and share a common goal with those we regulate - to protect the public, enable positive change, and ultimately improve people's lives. The lead investigator will lead and manage an investigations team which focusses on progressing fitness to practise concerns, including high-profile and complex cases. What you will do • Proactively line manage a team of investigators to ensure robust, high-quality investigations, in line with key performance indicators. Manage high risk cases and/or cases of a serious nature in line with guidance and procedures and escalate issues where appropriate, to ensure public safety is always maintained. Support and provide regular supervision to investigators in the planning, risk assessing and progressing of cases in line with guidance and procedures. Conduct reviews of your teams Investigation Plans, Risk Assessments and other key products, ensuring they are of a consistent high-quality. Ensure that your team present high-quality case investigation reports and evidential bundles to social workers and the Case Examiners which identify issues clearly and present recommendations based on sound rationale. Develop training materials and delivery of induction and on-going training for investigators with the support of the investigations manager. To support the investigations manager and wider fitness to practise management team by being a champion of change, assisting with implementing change initiatives within the immediate and wider investigations teams through project work including reviews of standard operating procedures as required. Work effectively with the External Legal Provider to ensure that cases instructed to them from your team are well managed in a timely manner, that they have all of the information required to conduct their investigation and that management and tracking systems are kept up to date. Contribute to the overall management and response to complaints received regarding cases within your team. Ensure that your team effectively manages large quantities of sensitive information, safeguards privacy and proactively avoids data security issues. Ensure that your team maintains accurate records and case information, using the case management system to ensure the integrity of data. * Deputise for the investigations manager as required. Your skills, knowledge and experience • Experience of managing a team responsible for a high volume of casework and inspiring teams to attain goals and pursue high quality investigation work with strong levels of customer focus/service. Ability to lead a team to meet productivity targets and achieve key performance indicators in an environment where accuracy, timeliness and customer service is paramount. Ability to actively identify and resolve problems, including by providing sound instruction and advice to others. Track record of serving as a role model and mentor. Demonstration and encouragement of good team morale. Ability to be a champion of continuous improvement, delivering training and assisting with implementing change within a team. Excellent oral communication and customer service skills, with the ability to communicate professionally in challenging situations. Excellent writing skills, with the ability to review all the available information to identify key issues, summarise in a clear concise manner and the ability to make risk-based recommendations based on evidence and sound judgement. Experience of working independently under pressure in a busy, demanding, environment using prioritisation and organisational skills whilst managing competing deadlines. Significant experience of managing complex and varied caseloads and meeting individual targets. Experience of maintaining accurate records, case information and other records. * Experience of using analytical skills and exploring investigative options with an attention to detail. The Benefits In addition to your salary, we also offer: • Hybrid working, expectation of attending the Sheffield offices 20-40% of the working week (1-2 days) 25 days annual leave, rising with service to 30 days per annum, plus bank holidays. The option to purchase up to an additional 5 days of annual leave per annum. A TIDE award winning inclusive culture, made up of staff networks, social events and forums. A pension scheme, life insurance, an employee recognition scheme and cycle to work scheme. To Apply If you feel you are a suitable candidate and would like to work for Social Work England, please proceed through the following link to be redirected to our website to complete your application. https://jobs.socialworkengland.org.uk/vacancy/lead-investigator-614703.html

Assistant Store Manager Location: Rotherham Salary: £25,543 per annum Vacancy Type: Permanent, Full time, 37.5 hours per week The Assistant Store Manager at a Rotherham Hospice Charity Shop plays a pivotal role in supporting the Superstore Manager in managing the day-to day operations of the shop and achieving sales and performance targets. Reporting directly to the Superstore Manager, this role involves providing leadership and direction to the shop team, ensuring excellent customer service, and contributing to the overall success of the charity shop. The Assistant Store Manager will assist in driving sales, managing stock, supervising staff, and volunteers, and maintaining a welcoming and organised shopping environment. Key Responsibilities Operational Support: Assist the Store Manager in overseeing all aspects of the charity shop's operations, including opening and closing procedures, cash handling, and security protocols. Support the implementation of operational policies, procedures, and standards to ensure efficient and effective shop functioning. Team Leadership and Management: Provide leadership and guidance to shop staff and volunteers in the absence of the Store Manager, ensuring they are motivated, engaged, and trained to deliver excellent customer service. Assist in recruiting, training, and supervising staff and volunteers, delegating tasks and responsibilities as needed to ensure smooth operation of the shop. Customer Service Excellence: Lead by example in delivering exceptional customer service, assisting customers with inquiries, providing product information, and addressing any concerns or complaints promptly and professionally. Foster a customer-focused culture among shop staff and volunteers, ensuring a positive and welcoming shopping experience for all customers. Sales and Performance Management: Support the Store Manager in achieving sales targets and maximising revenue and profitability for the charity shop. Assist in analysing sales data, identifying trends and opportunities, and implementing strategies to drive sales growth and improve shop performance. Stock Management and Merchandising: Working with the Hub, assist in managing stock levels, donations, and inventory, ensuring a well-stocked and attractive range of goods for sale in the shop. Support the implementation of merchandising strategies to optimise product placement and presentation, driving sales and enhancing the customer shopping experience. Health and Safety Compliance: Ensure compliance with health and safety regulations and best practices, maintaining a safe and secure environment for staff, volunteers, and customers. Assist in conducting regular safety inspections and addressing any hazards or risks identified in the shop. Community Engagement: Assist in building positive relationships with the local community, promoting the charity shop and hospice services, and participating in community events or initiatives to drive footfall and awareness. Reporting and Administration: Support the Store Manager in maintaining accurate records of sales, inventory, and financial transactions, and preparing regular reports on shop performance for management review. Assist in administrative tasks, including scheduling, payroll processing, and stock ordering as directed by the Store Manager To Apply If you feel you are a suitable candidate and would like to work for Rotherham Hospice, please do not hesitate to apply

Transport Manager Location: Sheffield Department: Transport Reporting to: UK Fleet Manager Responsible for: Workshop Technicians About the Role We are looking for an experienced Transport Manager to support our UK fleet operation and help ensure we remain fully compliant, safe and operationally effective. This is a key compliance and fleet management role, working closely with the UK Fleet Manager to ensure our Operator Licence obligations, DVSA requirements, vehicle maintenance standards, driver hours, working time rules and fleet risk processes are managed effectively. As Transport Manager, you will act as a named Transport Manager on the Company Vehicle Operator’s Licence and play a lead role in driver compliance, fleet risk, road safety, vehicle maintenance governance and operational reporting. The role would suit someone with strong transport compliance knowledge, excellent organisational skills and the confidence to work closely with drivers, workshop teams, traffic planners, senior managers and external suppliers. What You’ll Be Doing You will be responsible for: Supporting the UK Fleet Manager to ensure full compliance with DVSA regulations and Operator Licence undertakings Acting as a named Transport Manager on the Company Vehicle Operator’s Licence Monitoring EU Drivers’ Hours rules and Working Time Regulations for mobile workers Managing tachograph infringements in line with company policy and ensuring accurate records are maintained Ensuring vehicles are serviced, inspected and maintained to a high standard Managing vehicle maintenance contracts and ensuring they remain up to date Leading on driver compliance, fleet risk, road safety and related business procedures Ensuring weekly vehicle gate checks are completed in line with standard operating procedures Making sure defects identified through gate checks are rectified and driver coaching is provided where required Producing monthly governance reports for the UK Fleet Manager on driver compliance and vehicle maintenance compliance Managing Earned Recognition KPIs, ensuring data is accurate and issues are addressed before upload to the DVSA Presenting daily VOR information to traffic planners, department heads and senior management Tracking VOR reasons, length of downtime and expected repair dates Ensuring vehicle servicing is completed in line with manufacturer service intervals Ensuring LOLER inspections and tachograph calibration requirements are completed within legislative timescales Collating and monitoring driver tachograph information through approved analysis software Producing monthly driver hours and tachograph reports Keeping Regional Fleet Managers and Service Delivery Managers informed of any issues requiring action Ensuring transport and fleet employees complete relevant safety and LMS training on time Supporting the delivery of safety bulletins, toolbox talks and updates linked to the Group Driver Handbook Keeping drivers informed of changes to procedures, legislation, training requirements and company updates Arranging and leading driver meetings where required Investigating complaints and ensuring corrective actions and communication are completed promptly Maintaining up-to-date knowledge of relevant transport legislation and regulations Working with Driver Trainers to monitor and support driver training, including Driver CPC Managing purchase order processes, checking invoices and ensuring correct authorisation for expenditure Completing weekly payroll on TMS accurately and in line with payroll deadlines Carrying out any other tasks appropriate to the role as requested by senior managementAbout You You will need: Previous experience in a transport compliance, fleet management or Transport Manager role Strong understanding of Operator Licence requirements, DVSA regulations and transport legislation Knowledge of EU Drivers’ Hours, tachograph rules and Working Time Regulations for mobile workers Experience managing vehicle maintenance compliance, servicing schedules and inspection records Strong organisational skills with the ability to keep accurate records and manage deadlines Confidence using transport systems, tachograph analysis software and reporting tools A proactive approach to identifying issues, improving processes and reducing risk Strong communication skills with the ability to work with drivers, planners, workshop teams, managers and suppliers The ability to investigate issues, produce clear reports and follow through on corrective actions An approachable and professional style, with the ability to build positive working relationships Transport Manager CPC qualification would be strongly preferredWhat We’re Looking For We are looking for someone who takes compliance seriously but also understands the operational realities of a busy transport environment. You will be organised, practical and confident holding standards, while also being approachable and able to bring drivers, workshop colleagues and managers with you. You will use data, systems and regular communication to improve driver behaviour, road risk, vehicle availability and overall fleet performance. This is a great opportunity for a capable Transport Manager to play an important role in supporting a safe, compliant and reliable UK fleet operation. We are Panda. We value waste. We’re in the business of waste management but that doesn’t just mean collecting bins. Behind every collection is a passionate team of people finding smarter, safer, and more sustainable ways to recycle and repurpose materials that would otherwise go to waste. Over the past 30 years, Panda has grown into a leading resource recovery business, bringing together almost 3,000 people across multiple brands, united by a shared vision and strong values. While our operations are diverse, our purpose is clear: to protect our people, support our customers, and create positive impact for the communities and environments we serve. At Panda, people are at the heart of everything we do. We work as one team, combining different skills, experiences, and perspectives to achieve shared goals. We care for each other’s wellbeing, encourage development, and support growth because we know we’re stronger together. We expect excellence in how we operate. High standards, bold thinking, and continuous improvement drive our passion for innovation. We challenge the ordinary, put safety first, and embrace new ideas while delivering practical, cost-effective solutions that move our business forward. We own what we do. From day-to-day tasks to major projects, we take pride in our work and responsibility for the outcome. We don’t walk past problems we address them together. Our expertise, reliability, and care reflect who we are and the difference we make. And above all, we act with trust and integrity. Trust is built through open communication, honesty, and accountability. It allows us to move quickly, make confident decisions, and deliver results — knowing our people are empowered to do the right thing. Our journey depends on talented, committed people who want to make an impact. Take the first step and join us on the journey. Panda is committed to attracting and retaining a skilled and diverse workforce that reflects the communities in which we operate and the people we serve. (DE&I Policy Statement)

Location: Sheffield Job Title: Clinical Home Manager Hours: 37.5 Salary: £55K a year REQUIREMENTS: Nurse with a current PIN NVQ Level 5 in Health and Social Care Previous experience as a registered Home Manager PRINCIPLE RESPONSIBILITIES: 1. Operational responsibility of the home and people within it 2. At all times to maintain the professional integrity of the home and represent its interests in any dealings with other bodies, groups, or individuals. 3. To provide all relevant information and leaflets to prospective new referrals, make appointments and show them and their relatives around the home. 4. To arrange and assess trial visits and always maintain a show room. 5. To carry out pre-admission assessments with the Matron and risk assess the compatibility of residents along with risks to ensure the home can meet the needs of the referred person. 6. To ensure fees are at the set level and any variation to be discussed and approved with the Business Development Team and Managing Director. 7. To ensure a pre-admission care plan is in place prior to admission of the new residents 8. Ensure Resident of the Day is fully implemented and oversee completion of this through audit 9. To ensure that family / relatives are fully always engaged with in care planning and service development 10. To ensure that adequate arrangements for the induction and reception of new residents and staff are in place 11. To ensure the highest standards of care are applied by staff through daily walk rounds and leading the Flash meeting 12. Working with the Lead for Wellbeing ensure staff are instrumental in the promotion of positive mental and physical wellbeing and that activities whether internal or external reflect the persons hobbies 13. To investigate complaints, take appropriate actions ensuring records are maintained. 14. To liaise and co-operate with CQC inspectors and inspections. 15. To work with members of the support team in promoting good practice, Lead for Wellbeing, Lead Nurse, Regional Manager and Allied Health Professionals Residents Care: 1. To ensure that the emotional, physical, spiritual, medical and material needs of the people living at Towerview are recognised, assessed and met. 2. To support people in the taking of decisions in matters which affect their lifestyle. 3. To jointly produce an assessment of need of each person in conjunction with the Residents relevant professional agencies and family. 4. To develop a care plan this provides a satisfactory quality of life for that person. 5. To work with the Matron to ensure plans of care are evaluated monthly and where changes to presentation may have changed 6. To promote relationships which enable each person to participate in social activities within the home and in the life of the local community to the maximum of their ability. 7. To ensure the provision of health care arrangements this may include the ordering, recording and where appropriate the administration of prescribed medication. 8. To ensure the safe custody and safe administration of all medication in accordance with the Care Standards Act (2000) and relevant legislation. 9. To ensure prompt access to a GP, chiropodist, dentist and other health care professionals where required. 10. To ensure efficient running of the domestic character of the home which will include the following: Planning menus Ensuring all dietary needs are met. Ensuring good standards of food presentation are maintained. Ensuring supplies are ordered. Ensuring good standards of hygiene and cleanliness are maintained. Ensure the provision of care including that which may be provided by a competent and caring relative and which may include terminal care, under the direction of a GP and with the support of the primary care team. Staff 1. To manage recruitment, appointment and deployment of care staff. 2. To ensure that there is good communication with and between staff and to arrange regular staff meetings in accordance with company policy. 3. To ensure that effective induction, supervision and assessment of staff is carried out and that training needs are identified and met. 4. To ensure that employment legislation is implemented. 5. To oversee staff rotas to minimise the use of agency staff 6. To uphold the homes Equal Opportunities policies and practices, thereby promoting fair and quality services to all. Premises 1. To manage any malfunction of the heating, lighting, nurse call or emergency systems and ensure the security of the premises. 2. To ensure that fire regulations are complied with and advise the operational manager of any areas of risk and where necessary escalate risks to the Managing Director. 3. To ensure that the legislation and regulations concerning environmental health, infection control, building control, planning and health and safety are complied with, and to advise management accordingly where action is required. Finance 1. To ensure that residents are, wherever possible, supported in retaining responsibility for their own money and financial arrangements. 2. To ensure that, where a person is assessed as not having capacity to manage their own financial affairs, that their money is handled properly and with upmost probity and that clear records are kept of all transactions according to Company policy Infection Prevention & Control Infection prevention & control is everybodys responsibility, it is a requirement for all staff to comply with all the infection control policies and procedures. All staff should ensure that they fulfil their responsibilities for infection prevention and control, that they provide leadership where appropriate in infection control matters and that they challenge poor infection control practice in their workplace. All staff must adhere to the Decontamination Policy All staff are expected to behave in a manner which protects the Residents, public and colleagues from infection risks within the scope of their role. All staff should have infection control training at induction and annual infection control updates as required. TPBN1_UKTJ