Trabajos complaints manager en SheffieldCrear alertas

Alternatively, Grant ThorntonAt Grant Thornton we do things differently - looking to the future, driving ambitious growth and pioneering positive change in our industry. Providing audit, tax and advisory services, we empower clients through strategic insight, curiosity, and genuine partnership. And we empower our people with real opportunity, an inclusive culture and work life balance. A true alternative. With over 5,000 people in the UK, and a presence in 150 global markets, we're on an ambitious journey, from great to exceptional, and we need the best people to help us achieve our potential. And with that comes the opportunity to help redefine what our industry looks like, and what you want from your career. Job Description:Why Public Sector Audit at Grant ThorntonOur UK audit practice is built of over 2300 people working across 24 locations. We’re really proud of the strong position our audit practice is in from a wellbeing, resource and quality perspective, the latter of which is shown through our recent positive AQR results.Grant Thornton is one of the UK's leading providers of local audit services, appointed by the local audit body to audit hundreds of local government and NHS bodies across England. Our Public Sector Audit team plays a vital role in maintaining public trust and accountability in local public finances.We are looking for an experienced Senior Manager to join our specialist team, focusing on the oversight and resolution of formal processes that arise from our local audit work. This is a high-profile, intellectually demanding role at the heart of public accountability — requiring sound regulatory judgement, technical audit expertise, and strong stakeholder management skills.This role reports directly to the Public Sector Audit Partner lead.Life is about more than workThe things you do, and the people you’re with outside of work matter, that’s why we’re happy to look at flexible working options for all our roles, whether that’s reduced or condensed hours, job shares, we’ll always do our best to keep your work and life in balance. Everyone in the firm is encouraged to work in a hybrid way, want to go for a run at 3pm, or collect children from school? That’s fine with us if it fits with your client work. Our framework for how we work underpins our approach, giving us all the confidence to make decisions that work for us, and our teams.Knowing we’re right for youEmbracing uniqueness, the culture at Grant Thornton thrives on the contributions of all our people, we never settle for what is easy, we look beyond to deliver the right thing, for everyone. Building an inclusive culture, where we value difference and respect our colleagues helps our people to perform at the best of their ability and realise their potential.Our open and accessible culture means you’ll interact with leaders who are interested in you and everything you bring to our firm. The things that set you apart, we value them. That’s why we give you the freedom to bring your whole self to work and pursue your passions inside and outside of work.A look into the roleAs a Senior Public Sector Audit Complaints and Objections Manager within our Public Sector Audit service line, you will:1. Complaints handling Lead the management and resolution of complaints relating to Grant Thornton's local audit work, ensuring responses are robust, evidence-based and compliant with the relevant complaints framework. Engage with complainants, internal audit teams and, where appropriate, the Financial Reporting Council.2. Objections under the Local Audit and Accountability Act 2014 Manage the end-to-end process for local elector objections to audited accounts. Assess the legal and technical merits of objections, coordinate with responsible audit engagement teams, and produce well-reasoned written decisions in accordance with the Act and associated guidance.3. Whistleblowing allegations Act as a key point of contact for whistleblowing disclosures relevant to audited bodies. Triage and investigate allegations in line with Grant Thornton's whistleblowing policy and auditing standards, ensuring appropriate confidentiality, escalation and follow-through.4. Matters brought to auditors' attention Respond to matters raised by electors and others under auditing standards and the National Audit Code for local audit. Assess whether matters require further audit action, prepare considered responses, and liaise with engagement teams to ensure appropriate follow-up within statutory timescales.The role also involves contributing to the development of internal guidance and policies on these processes, supporting training across the local audit practice, and working closely with our technical and quality teams. You will represent Grant Thornton externally in formal correspondence and, on occasion, in meetings with regulators and audited bodiesKnowing you’re right for usJoining us as an the minimum criteria you’ll need is:Qualified accountant (ACA / ACCA or equivalent)Local government or public sector audit experienceKnowledge of the LAAA 2014 and the National Audit CodeStrong written communication and analytical skillsConfident stakeholder and relationship managementAbility to manage multiple complex matters simultaneouslyA curiosity about public accountability and a commitment to the public interest are essentialIt would be great if you had some of the following skills, but don’t worry if you don’t tick every box, we’ll help you develop along the way.Experience in a regulatory, legal, or complaints environmentFamiliarity with audit quality and oversight frameworksBeyond the job The impact you can make here will go far beyond your day job. From secondments, to fundraising for local charities, or investing in entrepreneurs in the developing world, you’ll be giving back to society. It’s that drive to do the right thing that runs through our every move, grounded in our firm’s values – purposefully driven, actively curious and candid but kind.We’re looking for people who want to contribute, spark fresh ideas and go beyond expectations. People who want to be able to proudly do what’s right, for the firm, our clients, our people and themselves. It’s how it should be.SummaryLocation: London; Nottingham; Milton Keynes; Edinburgh; Leicester; Gatwick; Southampton; Manchester; Reading; Leeds; Oxford; Bristol; Birmingham; Aberdeen; Sheffield; Newcastle; Colchester; Liverpool; Glasgow; CambridgeType: Full time

Main Duties and Responsibilities \n \n Commercial Leadership \n\n • Lead, motivate and develop the Conference, Hospitality & Events Sales Team, creating a high-performing, revenue driven, customer-focused culture.\n, • Deliver agreed revenue, occupancy, profitability and sales conversion targets across the commercial portfolio.\n, • Support the development and delivery of the commercial sales budget alongside the Head of Hospitality & Hotels and Marketing & Business Development Manager.\n, • Identify opportunities to grow new and existing markets, increase repeat business and maximise venue utilisation.\n, • Develop pricing, yield management and sales initiatives to optimise commercial performance.\n, • Monitor competitor activity, market trends and customer insights to inform business decisions and identify opportunities.\n\n Sales and Customer Experience \n\n • Ensure all enquiries are managed efficiently and professionally, delivering excellent customer service throughout the customer journey.\n, • Drive enquiry conversion through effective sales techniques, relationship management and proactive account development.\n, • Build and maintain strong relationships with corporate clients, academic departments, public sector organisations and external partners.\n, • Oversee the negotiation of contracts, pricing and commercial terms within delegated authority.\n, • Resolve complex customer issues and complaints promptly, ensuring positive outcomes and continuous service improvement.\n\n Operational Management \n\n • Oversee the day-to-day operation of the Conference, Hospitality & Events Sales Team, ensuring efficient processes and consistent service standards.\n, • Ensure smooth transition of confirmed events to operational delivery teams through effective communication and planning.\n, • Review and continuously improve sales processes, systems and standard operating procedures.\n, • Ensure accurate management of CRM, booking and event management systems, maintaining high standards of data quality and compliance.\n, • Work collaboratively with operational teams to maximise service quality and customer satisfaction across all venues.\n\n Performance and Financial Management \n\n • Monitor and report on sales performance through regular analysis of enquiries, conversion rates, occupancy, revenue, profitability and key performance indicators.\n, • Produce weekly, monthly and annual management reports, forecasts and business on the books updates.\n, • Contribute to budget preparation, forecasting and business planning.\n, • Regularly review conference, events and hospitality tariffs to ensure a competitively positioned price point which is generating the required level of profitability.\n, • Determine the most appropriate contractual terms and conditions, and ensure they are applied to all client bookings in a robust contract between the organisation and the client, to protect commercial income.\n, • Maximise yield across the venue portfolio through effective pricing and inventory management.\n\n Leadership and People Management \n\n • Provide effective leadership, coaching and development for the Conference, Hospitality & Events Sales Team giving clear guidelines on their role, responsibilities and expected outcomes.\n, • Set objectives, monitor performance and undertake regular one-to-one meetings and performance reviews.\n, • Identify training and development needs, supporting continuous professional development.\n, • Foster an inclusive, collaborative and high-performing working environment.\n, • Manage recruitment, absence, wellbeing and employee relations matters in accordance with Unicus policies.\n\n Stakeholder Management \n\n • Develop and maintain meaningful relationships with colleagues across Commercial, Accommodation, Finance, Marketing, Academic Departments, the Students' Union,AV Services, Room Bookings and external partners.\n, • Represent the business at client meetings, networking events, trade fairs, conference exhibitions and industry forums.\n, • Foster a collaborative working relationship with Marketing Sheffield, investing time and energy into developing academic relationships to support the Conference Ambassador Programme.\n\n Systems, Compliance and Continuous Improvement \n\n • Champion continuous improvement across sales processes, customer experience and operational efficiency.\n, • Support the implementation and optimisation of CRM, booking and business systems.\n, • Ensure compliance with Unicus and University policies, GDPR, financial regulations and contractual requirements.\n, • Maintain accurate records and reporting to support business intelligence and strategic planning.\n, • Contribute to sustainability initiatives and responsible commercial practices.\n, • Continuously review the systems being used to support the sales function, and identify when further investment or development may be required.\n\n Planning and Organisation \n\n • Manage a varied portfolio of conferences, events and commercial bookings across multiple venues with competing priorities.\n, • Coordinate complex and high-profile events, ensuring appropriate planning, communication and risk management.\n, • Balance operational demands with strategic business development activity.\n, • Plan around venue availability, maintenance programmes, academic timetables and operational constraints.\n, • Ensure key milestones, contractual deadlines and financial processes are effectively managed.\n\n Financial Responsibility \n\n • Deliver agreed revenue and profitability targets.\n, • Monitor budgets, forecasts and commercial performance.\n, • Maximise occupancy, yield and revenue opportunities.\n, • Authorise pricing and discounts within delegated authority.\n, • Ensure contracts, deposits and payment processes are in place to protect Unicus income.\n, • Monitor debt, invoicing and financial performance in partnership with Finance colleagues.\n\n People Management \n\n • Directly manage the Conference, Hospitality & Events Sales Team.\n, • Lead recruitment, induction, training and succession planning.\n, • Provide a resolution for staffing issues, absence etc\n, • Create a culture of accountability, collaboration and continuous improvement. Take appropriate action with the support of HR should any individuals be performing below expectation.\n, • Coach team members to develop commercial awareness and customer service excellence.\n, • Ensure resources are effectively deployed to meet business demand.\n\n Decision Making \n The postholder exercises professional judgement in relation to: \n\n • Commercial pricing and discounting within delegated authority.\n, • Allocation of sales resources and workload.\n, • Resolution of complex customer issues.\n, • Prioritisation of high-value and strategic business opportunities.\n, • Continuous improvement of systems, processes and customer experience.\n, • Recommendations for future commercial investment and business development.\n\n Other Duties \n\n • Undertake any other duties commensurate with the grade of the post.\n, • Act as an ambassador for the University's commercial services, promoting its values and reputation.\n, • Support the delivery of wider strategic commercial objectives across the University.\n\n \n Person specification \n \n Applicants should demonstrate evidence of the following criteria in their applications. We will use a range of selection methods to measure candidates’ abilities in these areas including reviewing your online application, seeking references, inviting short-listed candidates to interview and other forms of assessment action relevant to the post. \n \n Criteria \n \n Essential \n Qualifications and experience \n 3-5 years proven experience in sales environment, particularly within the conference/hospitality field \n \n Sales and negotiation skills to ensure maximum financial yield and to convert business \n \n Strong analytical and presentation skills \n \n Excellent interpersonal skills to deal with both internal and external customers \n \n Experience of planning/organising and delivering conferences and events up to 1000 delegate \n \n Experience of managing and controlling budgets/resources and an understanding of financial management procedures \n \n Relevant IT and technology skills \n \n Experience of using an event booking system \n \n Proven track record of delivering customer excellence/customer champion \n \n Sound track record of recognising and implementing successful business development opportunities \n \n Previously managed a team \n \n Awareness of developments within the events industry and how these change customer expectations \n \n Management skills \n Experience of working with and influencing senior management \n \n Ability to provide clear direction and inspirational leadership \n \n Ability to plan and set objectives to deliver results through others \n \n Proven management skills to motivate staff to achieve their full potential \n \n Communication skills \n Excellent communication, interpersonal and negotiation skills with proven ability to influence and persuade at all levels \n \n Team working \n Ability to work as part of and lead a team providing conference and event related facilities and services \n \n Project management \n Experience of change management \n \n Personal effectiveness \n Ability to work well under pressure to tight deadlines in order to meet agreed targets \n \n Commitment to continuous professional development \n \n Commitment to diversity and promoting equal opportunities \n \n Terms and conditions of employment: Please see separate employee conditions document. \n \n Salary for this grade: Competitive salary based on experience \n \n Closing date: 31st August 2026

Quality Assurance Lead / Compliance Manager £40,000 - £45,000 + Benefits A brand-new role with the opportunity to shape quality, compliance and continuous improvement across a growing organisation. We're looking for an experienced Registered Manager or Quality & Compliance professional to lead audits, governance and quality assurance activity across multiple services. Working independently from operational teams, you'll provide assurance to senior leadership, identify risks, drive improvements and help ensure the highest standards of service delivery, safeguarding and regulatory compliance. What's in it for you? Brand-new role you can make your own Direct access to senior leadership Opportunity to influence organisational standards and quality strategy Varied, autonomous role with real impact Competitive salary and benefits package Key Responsibilities Deliver quality audits, inspections and compliance reviews. Monitor safeguarding, risk management and regulatory compliance. Analyse audit findings, KPIs, incidents, complaints and stakeholder feedback. Identify trends, risks and opportunities for improvement. Produce reports, dashboards and recommendations for senior leaders. Manage quality improvement plans and track progress. Lead governance activities and quality assurance programmes across services. About You Registered Manager experience essential. Minimum 5 years' experience within supported housing, social care, health and social care regulation, or a similar quality-focused environment. Experienced in audits, inspections, compliance or governance reviews. Strong knowledge of safeguarding and regulatory requirements. Excellent analytical, reporting and stakeholder management skills. Full UK driving licence and access to your own vehicle. Desirable Supported housing, homelessness, mental health or learning disability sector experience. Knowledge of regulatory frameworks and quality standards. Experience with continuous improvement methodologies, Root Cause Analysis or ISO standards.If you're looking for an opportunity to step into a newly created role where your expertise will genuinely influence service quality and organisational performance, we'd love to hear from you. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Complaint Handler Location: Sheffield (Office-Based) Salary: £28,500 per annum Hours: 9:00 – 5:00 Monday to Friday We are looking for an experienced Complaint Handler to join a busy and growing team, managing and resolving customer complaints across the full complaint lifecycle within an FCA regulated environment. You will be responsible for investigating and resolving complaints in line with FCA regulations and Consumer Duty, taking care to ensure that all investigations are thorough, accurate and completed within required timescales. The successful candidate will be comfortable working in a fast-paced environment and be passionate about ensuring fair and positive outcomes for customers. Duties & Responsibilities Take ownership of complaints throughout the full lifecycle, from initial investigation through to final resolution. Gather and review relevant information to ensure all investigations are thorough and accurate. Maintain detailed and accurate records of complaints, investigations, outcomes and any identified root causes. Liaise with internal teams and stakeholders to gather information and support effective complaint resolution. Ensure complaints are handled in accordance with relevant regulatory requirements, internal policies and agreed timescales. Identify recurring issues, trends and areas for improvement, providing insight where appropriate. Contribute to the continuous improvement of complaint handling processes and the wider customer experience. Attend team meetings and actively contribute ideas and suggestions. Support the Complaints Manager and wider team with additional activities as required. Take ownership of personal development and complete relevant training and development objectives. Skills & Experience Required Excellent communication and interpersonal skills, with a confident and professional telephone manner. Previous experience handling customer complaints within a FCA regulated environment. Good understanding of FCA complaint handling requirements, including DISP and Consumer Duty. Strong investigative and problem-solving skills. Excellent attention to detail and the ability to make fair and balanced decisions. Highly organised, with the ability to manage a varied workload and work to strict deadlines. Ability to work effectively both independently and as part of a team. If this sounds like your next opportunity, we’d love to hear from you — apply today

The Role Due to our continued success here at Fortem, we are delighted to confirm that we are seeking an experienced Project Manager to join our team. This role involves working with a large social housing provider on retrofit projects in the Yorkshire region. The overall objective of the Project Manager will be to organise and manage the delivery of multiple projects in-line with the contract requirement. This will be working in partnership with The Guinness Partnership. The Project Key duties and responsibilities: Organise and review works schedules, including resources, materials and supply chain requirements Comply with Health, Safety and Environmental policies and procedures Establish standards of quality on site and ensure delivery of a build in accordance with the specification and project requirements Follow procedures to mitigate risks of complaints when working in or around occupied premises. Communicate effectively with clients, project team and contractors. Engage and develop excellent relationships with supply chain, client representatives and consultants. Plan cost effective use of resources and forecast resource requirements in line with budget and projected works Ensure resources are adequate and competency of the team for the works involved Securing strong relationships with the client to ensure the potential for follow on works Monitor work to agreed preliminaries budget. Identify risk and put in place appropriate contingency planning Duties and Reposibilities Essential: Demonstrable Construction Project Management Ability to read interpret and understand programmes, drawings, schedules and specifications Proven ability to work to and develop operating procedures. Comfortable producing progress updates for the client in preparation for client meetings & internal reviews. To be commercially aware, comfortable working alongside the commercial team, confident in challenging others and ensuring programme deadlines are achieved. Full working knowledge of H&S and Environmental legislation including but not restricted to the CDM regulations A valid CITB Site Management Safety Training Scheme certificate Minimum level 4 qualification (NVQ4 or HNC) Role Appropriate CSCS card First Aid at work certificate Valid driver's license Desirable: Experience of working on Retrofit projects Experience of working for a social housing client Experience of overseeing multiple projects with a number of Site, assistant site managers, CLO's reporting to you. Temporary works experience would be advantageous Personal Qualities Other Requirements: 'Can do' attitude Proactive Professional approach with high standards Willingness to challenge the norm and seek improvement Motivational leader Benefits Benefits include: Salary sacrifice company car OR basic salary + Motor Expenditure Allowance 25 days annual leave + bank holidays & your birthday off (or the nearest Friday/Monday, if it falls on a weekend) 26 weeks full pay maternity leave 8 weeks full pay paternity leave Discounted gym memberships at national and local gyms Up to £3,000 colleague referral fee Other benefits including dental care, private healthcare, cycle-to-work scheme, mobile phone provider discounts & more Fortem embraces diversity in the workplace and encourages applications from all sectors of the community. Who We Are We are part of the Willmott Dixon group, established in 2002 Fortem provides specialist property solutions tailored to keep homes and buildings running smoothly. Our highly trained teams deliver a range of works including Retrofit, Capital Works and Repairs ad Maintenance. Alongside our core functions, we have extensive experience in decarbonisation, specialising in making homes more energy-efficient and helping clients on their journey to become zero carbon. Our experience, commitment to best practice and exemplary quality, together with a genuine partnered approach, ensures we achieve excellent outcomes for our partners, clients and customers. We have an established track record of improving communities and creating better places for people to work and live. We are Investors in People - Gold, we believe in equality, diversity and respect for all and encourage applications from all sectors of the community. Please apply with your updated CV or contact us at the Recruitment team. Note for Recruitment Agencies: We have an agreed PSL, we do not accept speculative CV's from agencies. If speculative CVs are sent, no fee will be applicable. TPBN1_UKTJ

Grant Thornton UK is seeking an experienced Senior Public Sector Audit Complaints and Objections Manager within our Public Sector Audit practice. You will lead complaints handling, manage Local Audit and Accountability Act objections, whistleblowing disclosures, and elector matters with robust, time

Grant Thornton is one of the UK's leading providers of local audit services, appointed by the local audit body to audit hundreds of local government and NHS bodies across England. Respond to matters raised by electors and others under auditing standards and the National Audit Code for local audit. A

Installations Manager – Rotherham – £40,000 - £50,000 We are working with a well-established manufacturer, distributor and installer within the home improvement sector to recruit an Installations Manager. This is an excellent opportunity for an experienced installations professional to take ownership of the end-to-end installation process, supporting installation teams and coordinators while ensuring projects are delivered efficiently, safely and to a high standard. Working in a fast-paced environment, you'll oversee active projects, provide technical support, resolve site issues and customer queries, and identify opportunities to improve departmental efficiency. The role will suit a hands-on individual with strong fenestration and construction knowledge who is comfortable combining people management, technical expertise and operational oversight. Package & Benefits: £40,000 - £50,000 salary, dependent on experience 28 days holiday including Bank Holidays, increasing with service Company pension scheme Discounted health scheme Staff discounts Free onsite parking Personal and professional development opportunities Key Responsibilities: Manage the Installation Coordinators and oversee the day-to-day installation function Oversee all active installation projects, ensuring they are effectively controlled and progressed Provide technical support and guidance to installation teams and the wider business Approve and order additional products and materials where required Resolve site issues efficiently, including attending site visits where necessary Liaise with internal departments regarding project progress and job statuses Monitor and manage customer debt, taking appropriate action to minimise outstanding balances Resolve customer complaints and disputes professionally and within appropriate timescales Ensure subcontractors adhere to company standards and Codes of Conduct Ensure installation teams have appropriate PPE, uniforms, equipment and materials Act as the main point of contact for the designated Building Control company Identify and implement improvements to installation processes and departmental efficiency Ensure company processes, procedures and regulatory requirements are consistently followed Maintain high standards of Health & Safety and CDM compliance Support the wider Service function when required About You: We are looking for a hands-on and detail-oriented Installations Manager with previous experience within an installation environment. You'll be comfortable managing people, dealing with technical issues and taking ownership of problems through to resolution. You'll ideally have: Previous experience managing installation processes and installation teams Experience within the fenestration industry A strong understanding of construction and associated trades Previous experience completing or overseeing quality fitting and installation work Technical knowledge combined with strong people management skills Knowledge of Health & Safety and CDM requirements Experience carrying out site inspections and resolving installation issues Strong organisational skills with the ability to manage multiple priorities Good IT skills and confidence using Microsoft Office A proactive, practical approach with strong attention to detail A full UK driving licence and willingness to travel to sites when required If you are interested in finding out more about this Installations Manager opportunity, please click 'apply now'. Chase & Holland acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. We specialise in finance, supply chain, HR, IT and office support recruitment and comfortably service Yorkshire, Derbyshire, Nottinghamshire, Leicestershire, Staffordshire and Lincolnshire

The Contact Centre Manager is responsible for leading and developing a multi-channel contact centre operation comprising approximately 60 FTE across Customer Service and Sales (inbound) functions. The role ensures exceptional customer experiences, achievement of commercial sales targets, operational efficiency, employee engagement, and continuous improvement while maintaining high standards of service quality and compliance. Client Details Our Client is a forward thinking industry leader with a real passion for delivering exceptional customer experience during every encounter. Due to recent growth, they are looking for a new Contact Centre Manager in a newly created role Description Lead the day-to-day performance of the contact centre, ensuring customer service and sales objectives are achieved. Ensure appropriate resource planning, workforce management, and scheduling to meet service demands. Monitor operational performance through KPIs, service levels, and productivity metrics Analyse customer feedback, complaints, and satisfaction data to identify improvement opportunities. Lead service improvement initiatives that enhance customer outcomes and operational effectiveness. Lead initiatives to improve customer journeys, sales processes, and operational performance. Create and present key reports and data to board level stakeholders based on service and commercial performance Support change programmes and organisational transformation activitiesProfile Experience leading a 50fte plus contact centre function Experience of both customer service and inbound sales within a contact centre environment Ability to engage with stakeholder at c-suite level through to frontline teams Ability to motivate and inspire a large scale functionJob Offer Base salary of between £50,000 & £55,000. Located in South Yorkshire (fully on site) Excellent opportunity to grow, develop and progress within the business Bonus of 10% plus excellent company benefits

Registered Manager – Supported Living Location: Birmingham Salary: Up to £50,000 per annum, dependent on experience Contract: Full-time, permanent Service: 32-bed supported-living service The Brookes Recruitment Group is recruiting an experienced Registered Manager to oversee a large supported-living service in Birmingham. The service supports adults with learning disabilities, mental-health conditions and complex needs, helping individuals develop independence, stability and meaning. This is an excellent opportunity for an experienced care manager to take responsibility for the operational leadership, quality and continued development of an established service. The role As Registered Manager, you will be responsible for the safe, effective and person-centred delivery of the service. Your responsibilities will include: • Providing strong operational leadership across the service, • Maintaining high standards of care, support and safeguarding, • Leading, developing and supporting the staff team, • Managing recruitment, induction, supervision and performance, • Ensuring staffing levels and rotas meet the needs of the service, • Overseeing care plans, risk assessments and support documentation, • Maintaining compliance with CQC regulations and internal policies, • Preparing for inspections, audits and quality reviews, • Managing incidents, complaints and safeguarding concerns appropriately, • Working closely with families, commissioners and healthcare professionals, • Monitoring budgets, resources and service performance, • Promoting independence, choice, dignity and positive outcomes, • Driving continuous improvement and maintaining a positive culture About you Applicants should have: • Current or recent Registered Manager experience within adult social care, • Experience managing supported-living, learning-disability, mental-health or complex-needs services, • Strong knowledge of CQC regulations and quality standards, • Experience leading and developing a multidisciplinary staff team, • A good understanding of safeguarding, risk management and person-centred support, • Strong organisational, communication and decision-making skills, • The ability to manage competing operational priorities, • A relevant health and social care management qualification, ideally Level 5 or equivalent, • The ability to demonstrate positive outcomes for the people supported Candidates currently working as an experienced Deputy Manager, Service Manager or Operations Manager may also be considered where they can demonstrate the leadership experience required to step into registration. What is available? • Salary of up to £50,000, dependent on experience, • Full-time, permanent employment, • Responsibility for an established 32-bed supported-living service, • The opportunity to shape service quality and operational performance, • A senior leadership role supporting adults with complex needs Apply today and you will be contacted in due course

Quality Assurance Lead / Compliance Manager £40,000 - £45,000 + Benefits A brand-new role with the opportunity to shape quality, compliance and continuous improvement across a growing organisation. We're looking for an experienced Registered Manager or Quality & Compliance professional to lead audits, governance and quality assurance activity across multiple services. Working independently from operational teams, you'll provide assurance to senior leadership, identify risks, drive improvements and help ensure the highest standards of service delivery, safeguarding and regulatory compliance. What's in it for you? Brand-new role you can make your own Direct access to senior leadership Opportunity to influence organisational standards and quality strategy Varied, autonomous role with real impact Competitive salary and benefits package Key Responsibilities Deliver quality audits, inspections and compliance reviews. Monitor safeguarding, risk management and regulatory compliance. Analyse audit findings, KPIs, incidents, complaints and stakeholder feedback. Identify trends, risks and opportunities for improvement. Produce reports, dashboards and recommendations for senior leaders. Manage quality improvement plans and track progress. Lead governance activities and quality assurance programmes across services. About You Registered Manager experience essential. Minimum 5 years' experience within supported housing, social care, health and social care regulation, or a similar quality-focused environment. Experienced in audits, inspections, compliance or governance reviews. Strong knowledge of safeguarding and regulatory requirements. Excellent analytical, reporting and stakeholder management skills. Full UK driving licence and access to your own vehicle. Desirable Supported housing, homelessness, mental health or learning disability sector experience. Knowledge of regulatory frameworks and quality standards. Experience with continuous improvement methodologies, Root Cause Analysis or ISO standards.If you're looking for an opportunity to step into a newly created role where your expertise will genuinely influence service quality and organisational performance, we'd love to hear from you. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Café Area Manager Location: Across all Rotherham Hospice Cafe Sites Salary: £31,207 per annum Vacancy Type: Permanent, Full Time (37.5 hours per week) Rotherham Hospice is a charity dedicated to the people of Rotherham, offering specialist palliative and end of life care to our community since 1996. We provide comprehensive, compassionate care through two primary patient services: 24-hour, 14-bed Inpatient Service 24-hour Hospice at Home Service Additionally, we offer wider support to patients and their families through: Complementary therapies & hairdressing Counselling and Bereavement Support for adults, children and teenagers Day services with individual and group sessions Family memory events Occupation therapy and physiotherapy Social work Spiritual care Tailored experiences for patients and loved ones Key Responsibilities Operational Leadership Provide day-to-day operational oversight across all three café sites. Ensure consistently high standards of food quality, food safety, customer service, presentation, cleanliness and café environment. Lead by example, maintaining a visible and supportive presence across all locations. Develop and embed consistent ways of working to support high standards across the café estate. Monitor standards and performance, identifying opportunities for continuous improvement. Team Support and Development Support, coach and nurture café teams to achieve high levels of performance and customer satisfaction. Foster a positive, inclusive and supportive team culture across all sites. Identify training and development needs and support ongoing learning. Provide operational support during periods of absence, peak trading or recruitment challenges. Promote teamwork, accountability and pride in delivering excellent service. Customer Experience and Presentation Champion exceptional customer care and ensure every customer receives a warm, professional welcome. Maintain high standards of presentation across food displays, counters, seating areas and wider café environments. Respond promptly and professionally to customer feedback and complaints. Continuously identify ways to improve the customer journey and overall café experience. Food Hygiene, Health and Safety Ensure compliance with food hygiene, health and safety, environmental health and relevant operational requirements. Complete and support regular checks, audits and inspections across all sites. Maintain accurate records relating to food safety, cleaning, compliance and operational standards. Ensure café teams understand and follow relevant policies, procedures and safe ways of working. Rotas, Cover and Resource Planning Prepare and manage staff rotas across all three locations to ensure appropriate staffing levels. Coordinate cover arrangements during holidays, sickness and other absences. Work flexibly across all sites to support operational resilience and safe service delivery. Support recruitment, onboarding and induction of new team members where required. Stock, Ordering and Supplies Oversee food and beverage ordering across the café estate. Maintain effective stock control to minimise waste and ensure product availability. Support consistent menu delivery and food quality across all sites. Build positive supplier relationships and monitor quality, value for money and reliability. Benefits Holidays. A work-life balance is important for everyone, which is why we offer all employees 30 days annual leave per year (plus bank holidays), plus an additional day’s leave in every 5th year. A supportive & comfortable working environment. Our Hospice is a calm and compassionate place to work, full of inspiring people who support one another. Hassle-free parking at no cost. No one is more than a couple of minutes’ walk from the Hospice. Great meals & drinks. Because our culinary team prepares food for patients 24/7, they cook for us too. Buy a lovely lunch with 50% off without even leaving the building. Reassurance. Whilst the here and now is important, we all think about the future. We offer employees a 6% pension after probation and a Life Assurance scheme which will pay 4x your annual salary should you die whilst working in our service. Training & development. Every employee will be supported with their training and development needs and will be regularly supported by their line manager. Competitive Pay Enhancements. Join our team and benefit from a 25% pay enhancement for evening and weekend shifts, plus double pay for bank holidays. To Apply If you feel you are a suitable candidate and would like to work for Rotherham Hospice, please do not hesitate to apply

Key Responsibilities for the Complaints and Communications Manager:Managing escalated complaints to ensure compliance and timely resolutionSupporting customer service agents with early-stage query handlingAnalysing complaint trends to identify and prevent recurring issuesOwning the company's tone of

Complaints handling Lead the management and resolution of complaints relating to Grant Thornton's local audit work, ensuring responses are robust, evidence-based and compliant with the relevant complaints framework. A look into the roleAs a Senior Public Sector Audit Complaints and Objections Manage

Complaints handling Lead the management and resolution of complaints relating to Grant Thornton's local audit work, ensuring responses are robust, evidence-based and compliant with the relevant complaints framework. Experience in a regulatory, legal, or complaints environment. We are looking for an

Care Assistant Job in Dumfries.Full time and part time flexible shifts available.Newcross Healthcare is recruiting experienced Care Assistants in Dumfries to provide high quality care in care homes and local community settings.You will support people with daily living, promote independence and help

Relief Social Care Assistant, St Brendans (3066).Distant Islands Allowance per hour).You will work enthusiastically as a member of a team that promotes and supports Adults with Support Needs to actively take part within local resources and facilities, to maximise their inclusion, independence and pl

Senior Account Executive / Sales Manager - UK Public SectorRemote (occasional visits to London office) | 75,000 - 100,000 base + 50% OTE (paid quarterly) + benefitsWe're recruiting on behalf of a market-leading UK safety technology company. What You'll NeedDemonstrable success selling complex, high-

Join us as a Services Regional Account Manager and help customers unlock the full value of their installed equipment.

Key Account Manager – Dust & Fume Extraction65,000 basic salary DOE UK-based Remote Role A specialist manufacturer of industrial dust and air filtration systems is looking to appoint a Key Account Manager to manage and develop its established OEM and reseller customer base.

Job TitleAccount Manager Hospital Patient Monitoring – North East EnglandJob DescriptionBe part of the change to increase connectivity with patient monitoring and use analytics to pre-empt the care patients need.

We seek a traditional project manager who can help the team focus on the task at hand and lay out the critical path for the team. We are currently seeking a Technical project Manager to join our team in Across EMEA, United Kingdom (GB-UKM), United Kingdom (GB).

Act as Project Manager on Additional Services projects by:Identifying opportunities within the Asset Management portfolioDeveloping and executing Additional Services activity from owner approval to completion on Wind, Solar & Storage AssetsEnsuring compliance and deliverables are met, including d

Experience doing business and create relations with decision makers such as Site Managers, EHS Manager, Operations Manager and Engineering Manager. You will report to the Northern EMEA End-User Sales Manager - CPG.

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!Channel Account Manager – UK & IrelandLocation – United KingdomAbout Us: Qualys is the leading provider of information security and compliance solutions at the forefront of cyberse

Your aim as an Account Manager is to be responsible for the end-to-end management of independent accounts within the north of the UK (approximately everything from Birmingham and above). If we both get a positive vibe, you'll be invited for a first interview with the hiring manager.

Project Material Manager (Temporary 12 months)Victoria, BC (Band 4)Expected Salary: $88,641 - $116,341What You Do Here MattersIn a complex world marked by the threat of war, natural disasters, and geopolitical instability, national security has never been more important. In this role, you will: Mana

Senior Project Manager – Key Responsibilities:- Manage a range of projects covering a variety of areas, including business change and transformation- Lead on the merger and integration of newly acquired businesses - Manage and work cross functionally to ensure the successful delivery of business i

Technical Project Manager – Synthetic DataAbout the team & product: The Synthetic Data Research team is building Ipsos’ next-generation platform for synthetic data and generative AI, turning cutting-edge methods into practical tools that can be used safely and confidently across the business.

Murphy is hiring for a Senior Project Manager to lead the development and delivery of water and wastewater treatment projects for key clients in the South of England, primarily Thames Water and South East Water, with potential involvement across other regions including Severn Trent Water. The role r

Are you passionate about impacting the health and lives of patients around the world? Do you take a consultative approach to trial management, proving to be a valuable partner in trial operational delivery?Precision for Medicine are looking to hire a Clinical Project Manager / Senior Clinical Projec

A day in the life of a Murphy Project ManagerPlan and deliver all work on a medium sized site or many smaller sites, ensuring work is completed on time and to the correct standardEnsure contract programmes are planned, reviewed and deliveredBuild and develop the wider operational team to deliver all

We are seeking a dynamic and enthusiastic Account Manager to protect and grow existing customer relationships, identify new business opportunities and drive revenue growth for an assigned territory within the Welch Allyn and Hillrom product groups.

Reporting to the Area Business Manager, you’ll take full ownership of your accounts, crafting and executing strategic plans that unlock new opportunities and drive revenue growth. We’re looking for a driven Account Manager to join our Sports Medicine teamcovering the East Yorkshire territory. Wh

Join our world-class team today and fulfill your career potential!The OpportunityPartner Account Managers (PAMs) combine payment services industry knowledge, senior relationship building skills and a solutions-based, consultative-selling approach to drive partner-led growth by expanding the usage of

Craft & Ale, Lager, Stout etc Supply chain managers – through BrewDog counterpartRange planners – through BrewDog counterpart Marketing – through shopper marketing counterpartsINTERNAL Commercial – line manager, head of department, team members Finance – commercial finance mangerCategory �

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.Job OverviewAt TE Connectivity, you’ll join a global technology leader with a strong heritage in the energy market and a clear focus on innovat

We are seeking a highly motivated and commercially driven Account Manager to accelerate growth across Baxter's Patient Support Systems (PSS) portfolio, including acute care beds, specialist beds and surfaces, safe patient handling solutions, and early mobility technologies.

Your role in a nutshellThe Outlet Account Manager plays a critical role within the Customer Experience function, acting as the dedicated owner of The Body Shop's UK Outlet strategy. Working closely with Commercial, Marketing and Retail teams, the Outlet Account Manager will ensure the Outlet channel

An exciting opportunity has arisen for an experienced Project Manager to join a growing organisation delivering innovative low-carbon energy and infrastructure solutions.

What is The RoleWe're looking for a Principal Product Manager to be the primary product voice for Elastic Security's most strategic enterprise customers. Security Domain Knowledge: Hands-on knowledge with SIEM, SOAR, XDR or broader security operations platforms, either as a product manager or as a p

Ideally, your background will include:5+ years' Project Management experience within a relevant technical environmentExperience within power cables or telecommunications cables would be highly desirableAlternatively, experience within offshore wind, Oil & Gas, subsea, offshore construction or cable

The Quantum in Financial Services Innovation Project Manager is a new role within FinTech Scotland and represents an exciting opportunity to help shape the future of quantum technology applications in Financial Services.

Do you want to be part of a business that genuinely values entrepreneurialism, innovation, and individual accountability? We focus on our customers and are proud of the difference our technology makes.We partner with some of the largest manufacturing companies in the world, and our technical innovat

Precision for Medicine is hiring a Project Manager, Central Laboratory Services to work remotely from Poland, Serbia, Romania, Hungary, Slovakia, or the UK. Prepares and maintains process documents and mentors junior Project Managers. Must have experience working as a Project Manager for Central Lab

As a Project Manager, you take charge of managing complex projects. Supporting project managers in properly adopting methodologies. Who are we looking forExperience & Technical SkillsProven Track Record: Minimum of 5+ years of experience working as an IT, Technology, or Software Project Manager.