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Job title: Customer Retention Agent Salary: £26,436 with uncapped commission 40 hours per week: Monday to Friday 1pm-10pm (Some weekend working required- 1 in 6 weekends, either Saturday or Sunday) About the role: Customer success is the foundation of business success. As this company has been built on retaining customers for long periods of time, when a customer leaves - this company takes it personally. As Customer Retention Agent, you will be responsible for maintaining a low level of customer churn and contacting customers at risk of churn or canceling in a timely manner. This role is Monday to Friday, 1:00pm - 10:00pm (UK time), supporting our US customer base. These hours ensure we're available when our customers need us most. Being a confident negotiator, experienced in account management and comfortable handling difficult conversations, you will be tenacious in your desire to retain customer business. You will also proactively contact customers to improve their experience, and will be the first point of call to deal with cancellations, billing enquiries, customer retention and complaints. Responsibilities. • Retain customers, contributing the company goal of a 1% churn of customer base., • Proactively speak to customers with outstanding debt, to reduce the number of customers owing funds and identifying gaps in process to prevent repeat offenses., • Manage all canceled customers and outbound activity. This includes taking ownership of your personal cancellation queue by contacting all customer cancellations within 24 hours, and seeking to reactivate accounts where possible., • Use Net Promoter Score results from cancellations to address detractor issues., • Be the first escalation point of contact for customer complaints and cancellations, ensuring compliance with terms and conditions and effectively resolving complaints with the Customer Experience Team., • Answering customers' billing and subscription queries., • Maintain a high volume of outbound activity to nurture meaningful relationships with customers, understand customer needs and support business growth., • Ensure all customers understand the value of the company’s products and services., • Deliver against KPIs in key areas of activity and productivity., • Optimize customer experience by effectively utilizing the CRM., • Follow all relevant processes and proactively give feedback to improve them. Why EposNow… Epos Now is a market-leading fintech business with an international presence (71 countries and counting!). As a cloud-based payments and point of sale (POS) software provider, our passion is to help small businesses grow and thrive. In fact, our company mission is to make commerce accessible to everyone. We proudly deliver a top customer service experience to our customers across the world, with offices in the UK, USA and Australia. Every Epos Now employee is supported with a personalised progression plan, and we are quickly expanding our customer service teams to support future growth - it’s an exciting time to join us! Benefits: • Casual dress, • Company events, • Company pension, • Employee discount, • On-site parking, • Referral programme Our Interview Process Stage 1 – Initial Conversation- A short telephone conversation with a member of our Talent Team. Stage 2 – Hiring Manager Interview- A face-to-face interview with the Hiring Manager to discuss your experience, skills and suitability for the role. We aim to keep our recruitment process straightforward, engaging and respectful of your time.

Junior Quality Auditor \n £29,000 - £33,000 + Training + Benefits + progression \n York \n Do you have a background in a production or manufacturing environment or similara? Are you looking to join an established business who are offering full training and opportunities to go through multiple courses to develop your technical skills and career? \n On offer is an exciting opportunity to join a well-established business where you will work closely with the Technical Manager to ensure quality, food safety and compliance standards are consistently maintained across the site. You will be involved in internal auditing, HACCP, microbiological testing, traceability and supporting both internal and external audits. \n This varied role will give you the opportunity to work across the factory, carrying out daily compliance checks, investigating non-conformances and customer complaints, maintaining quality documentation and supporting continuous improvement across the business. \n This role would suit someone from a production or manufacturing environment who is looking to join a well-established company offering full training and opportunities to go through courses to develop your technical skills and career. \n The Role: \n\n • Supporting the Technical Manager with the company's quality assurance and food safety objectives\n, • Carrying out daily compliance checks across factory departments and reporting non-conformances\n, • Conducting internal audits covering GMP, HACCP, BRC, hygiene, maintenance, factory fabric and quality systems\n, • Monitoring temperatures, air temperatures, data loggers and other quality control checks\n, • Carrying out pre-operation hygiene inspections across the abattoir and boning hall\n, • Collecting and coordinating microbiological samples, environmental swabs and meat samples for laboratory testing\n, • Mon - Fri (6 am - 3.30 pm)\n\n The Person: \n\n • Background in a production or manufacturing environment or similar\n, • Looking for a full-time role\n, • Commutable to York\n\n \n Reference: BBBH27300A \n Keywords: Quality Assurance, QA, Quality Control, QC, Quality Technician, QA Technician, Technical Assistant, Food Safety, Internal Auditor, Compliance, Auditing, Food Safety Technician, Technical Assistant, York, Heslington, Holtby \n If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. \n We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is intended as a guideline. The final package offered will depend on your experience, skills and qualifications. \n Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.

Quality Auditor (FMCG)£29,000 - £33,000 + Training (Funded Courses) + progressionYorkAre you a Quality Auditor or similar from an FMCG background, looking to join an established business that is offering full training and opportunities to go through multiple funded courses to develop your technical skills and career?On offer is an exciting opportunity to join a well-established business where you will work closely with the Technical Manager to ensure quality, food safety and compliance standards are consistently maintained across the site. You will be involved in internal auditing, HACCP, microbiological testing, traceability and supporting both internal and external audits.This varied role will give you the opportunity to work across the factory, carrying out daily compliance checks, investigating non-conformances and customer complaints, maintaining quality documentation and supporting continuous improvement across the business.This role would suit someone with a Quality Auditor or similar from an FMCG background who is looking to join a well-established company offering full training and opportunities to go through fully funded courses to develop your technical skills and career.The Role:Supporting the Technical Manager with the company's quality assurance and food safety objectivesCarrying out daily compliance checks across factory departments and reporting non-conformancesConducting internal audits covering GMP, HACCP, BRC, hygiene, maintenance, factory fabric and quality systemsMon - Fri (6 am - 3.30 pm)The Person:Background as a Quality Auditor or similar in FMCGLooking for a full-time roleCommutable to YorkReference: BBBH27300BKeywords: Quality Assurance, QA, Quality Control, QC, Quality Technician, QA Technician, Technical Assistant, Food Safety, Internal Auditor, Compliance, Auditing, Food Safety Technician, Technical Assistant, York, Heslington, HoltbyIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is intended as a guideline. The final package offered will depend on your experience, skills and qualifications.Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.TPBN1_UKTJ

Assistant Manager – Restaurant, Bar & Entertainment \n York \n £30–32k + benefits \n\n • Are you an experienced Hospitality Manager, Bar Manager or Team Leader who loves being at the heart of a busy venue?\n, • Are you confident leading a team, running a shift and making sure everything runs smoothly?\n, • Looking for a role where you can take real responsibility and work closely with an experienced General Manager?\n\n We’re delighted to be exclusively recruiting for an Assistant Manager on behalf of a successful and growing immersive entertainment business. \n With a strong brand, a family feel and ambitious plans for growth, this is a fantastic opportunity to join the business at an exciting time. A brand-new York site is opening, incorporating a restaurant, bar and immersive games, and we’re looking for someone who can help bring the venue to life. \n This is a hands-on role where you’ll be right in the middle of the action. Working closely with the General Manager, you’ll help lead the team, run shifts, maintain standards and make sure every customer has a great experience. \n You’ll be trusted to take ownership when you’re on shift, make decisions, delegate effectively and keep things moving — while providing valuable support to the GM across the wider operation. \n The Role \n As Assistant Manager, you’ll be a key part of the venue management team and the second-in-command on shift. You’ll work closely with the General Manager to deliver a high-performing, well-run venue, while taking responsibility for the day-to-day operation when you’re leading a shift. \n You’ll be responsible for: \n\n • Leading shifts across the restaurant, bar and immersive entertainment operation\n, • Delegating tasks and managing the team effectively\n, • Supporting the GM with the day-to-day running of the venue\n, • Taking charge of the venue in the GM’s absence\n, • Ensuring excellent customer service and a great overall experience\n, • Maintaining high standards across the venue\n, • Coaching, supporting and motivating team members\n, • Helping new team members settle in and develop\n, • Dealing confidently with customer queries and complaints\n, • Supporting opening and closing procedures\n, • Monitoring service, staffing levels and operational performance\n, • Supporting stock control, cash handling and general administration\n, • Identifying issues and taking action to keep the shift running smoothly\n, • Supporting the GM with events, promotions and initiatives\n, • Bringing ideas and suggestions to improve the operation\n\n What We’re Looking For \n We’re looking for someone who is confident, energetic and hands-on, with the ability to take charge when needed while still being a strong team player. You’ll ideally have previous management or supervisory experience within hospitality, restaurants, bars, leisure or entertainment. You’ll be comfortable leading a team, making decisions and managing a busy shift. \n You’ll also bring: \n\n • Experience leading a hospitality, leisure or entertainment team\n, • Confidence delegating and managing a busy shift\n, • A hands-on, lead-from-the-front approach\n, • Strong communication and people skills\n, • The ability to remain calm and organised under pressure\n, • A genuine focus on customer experience\n, • High standards and attention to detail\n, • Energy, enthusiasm and plenty of personality\n, • The confidence to make decisions and take ownership\n, • A willingness to support the GM and wider management team\n, • The ambition to develop your career within a growing business\n\n The Opportunity \n This is a great opportunity to join a brand-new venue from the beginning, working alongside the General Manager to build the team, establish the culture and create a venue customers will want to come back to. \n For the right person, there’s also plenty of opportunity to develop your management experience and progress your career as the business continues to grow. \n If you’re an experienced Assistant Manager, Deputy Manager or Supervisor looking for your next challenge, and you want to be part of something a little different, we’d love to hear from you.

Location Home based with frequent travel across our communities Hours 37.5 hours per week, Monday - Friday 09:00 - 17:30 Basis Permanent Salary Up to £35,000 + car allowance & enhanced benefits package About us We are Pegasus Homes Ltd, a vibrant, dynamic business who are proud to design, build, and create high-quality homes with a focus on independent later living for the over 60's. Our current portfolio has some 1100 homes across 44 communities and our developments are beautifully designed offering stunning community living. About our role This is an exciting, newly created role in which you will report to and support our Customer Wellbeing Manager, you will act as the vital link between high-level welfare strategy and localised site operations.Your core responsibilities will include… Resident Support & Case Management • Act as the first point of contact for individual support needs, managing the independent living inbox and responding to non-priority welfare concerns., • Build trusted relationships with residents and their families, providing clear communication and guidance on independent living transitions., • Mobilise across our portfolio to conduct hands-on welfare checks and provide direct support during sensitive periods. Safety & Compliance • Identify, escalate, and co-ordinate safeguarding concerns in partnership with relevant authorities., • Support complaints handling regarding independent living and care services (including Careline and emergency service interactions)., • Provide expert guidance and ‘on-the-day’ support to our Building Community Managers and onsite teams., • Be a point of escalation during the eligibility process and complete assessments where needed. Community Engagement • Champion our Community Engagement strategy including an innovative framework for social, physical, creative, and intellectual activities., • Provide support, training, and resources to onsite teams, assisting with event booking, marketing materials, and fostering a collaborative culture. About you The successful candidate will possess the emotional stamina to handle complex care needs, alongside the organisational skill to manage a diverse regional portfolio. A calm, level-headed approach and a genuine passion for enhancing the lives of older adults are essential. Qualifications & Essential Criteria • NVQ Level 3 or higher in Health and Social Care (Essential), • Formal training in Risk Assessment in Adult Care and Assessment & Eligibility is required., • A valid UK Driving Licence and a genuine willingness to travel across our national portfolio is essential for this field-based role Operational Experience • A proven track record in reactive case management, specifically handling sensitive, urgent, and multifaceted care needs., • Practical experience in identifying and managing safeguarding concerns in strict alignment with Local Authority requirements., • Demonstrable experience in managing complex complaints within a care or independent living environment, ensuring outcomes are both fair and empathetic., • Significant experience acting as the primary welfare link between residents, families, and internal operational teams., • Proven ability to conduct formal assessments and provide documented justification for outcomes., • A background in housing management, older people’s services, or supported housing is highly advantageous. Expertise & Knowledge • A deep understanding of the physiological and psychological challenges facing older adults., • Support complaints handling regarding independent living and care services (including Careline and emergency service interactions) to a satisfactory conclusion., • Sound knowledge of current safeguarding legislation and best practices in resident welfare., • Exceptional verbal and written skills, with the ability to communicate effectively with everyone from residents to senior leadership., • The ability to prioritise a diverse regional caseload, ensuring a rapid and effective localised response. Your attributes • The stamina to provide compassionate grief support and navigate high-stress family dynamics with ease., • A calm, level-headed presence when managing urgent welfare issues or sensitive complaints., • A genuine passion for enhancing the lives of older adults and championing the Pegasus brand values. Good to know • Due to the nature of wellbeing support, a flexible approach to working hours is essential to meet the needs of our residents and respond to urgent situations., • As our developments span the breadth of the country, from the North East to the South West, this position demands a high degree of mobility. You should be a confident long-distance driver who genuinely enjoys the variety of supporting different regions in person. Our benefits & rewards We offer fantastic benefits which look after your Financial, Mental and Physical Wellbeing as we believe it is important that we are able to support our employees across all three of these elements in order to ensure an effective work life balance. By joining us you'll enjoy a benefits package that includes: • Enhanced annual leave & holiday buying scheme, • Contributory pension scheme with additional employer contribution,, • Life Assurance, • Two paid volunteering days per annum, • Employee Assistance Programme, • Health Cash Plan & Virtual GP, • Discounted Gym Membership, • Company Discounts Portal, • Refer a friend scheme and access to internal opportunities Your recruitment journey Once you submit your application, our team will personally review your experience with a human touch. Depending on the role, we may invite you to complete a brief online assessment. From there, you’ll typically move into a one or two-stage interview process. Whether these meetings happen virtually or in person, we’ll always ensure you have the opportunity to visit our communities or offices to get a true feel for life at Pegasus Homes. Whatever the path looks like for your specific role, we promise to keep you updated every step of the way. We are committed to an inclusive workplace and invite applications from all backgrounds, regardless of protected characteristics. If you require any reasonable adjustments or additional support at any stage of your application, please let us know. Please note that in accordance with UK law, we can only consider applicants who currently have the right to work in the UK. If you have the skills & experience we are looking for we'd love to hear from you!

Junior Quality Auditor £29,000 - £33,000 + Training + Benefits + progression York Do you have a background in a production or manufacturing environment or similara? Are you looking to join an established business who are offering full training and opportunities to go through multiple courses to develop your technical skills and career? On offer is an exciting opportunity to join a well-established business where you will work closely with the Technical Manager to ensure quality, food safety and compliance standards are consistently maintained across the site. You will be involved in internal auditing, HACCP, microbiological testing, traceability and supporting both internal and external audits. This varied role will give you the opportunity to work across the factory, carrying out daily compliance checks, investigating non-conformances and customer complaints, maintaining quality documentation and supporting continuous improvement across the business. This role would suit someone from a production or manufacturing environment who is looking to join a well-established company offering full training and opportunities to go through courses to develop your technical skills and career. The Role: Supporting the Technical Manager with the company's quality assurance and food safety objectives Carrying out daily compliance checks across factory departments and reporting non-conformances Conducting internal audits covering GMP, HACCP, BRC, hygiene, maintenance, factory fabric and quality systems Monitoring temperatures, air temperatures, data loggers and other quality control checks Carrying out pre-operation hygiene inspections across the abattoir and boning hall Collecting and coordinating microbiological samples, environmental swabs and meat samples for laboratory testing Mon - Fri (6 am - 3.30 pm) The Person: Background in a production or manufacturing environment or similar Looking for a full-time role Commutable to York Reference: BBBH27300A Keywords: Quality Assurance, QA, Quality Control, QC, Quality Technician, QA Technician, Technical Assistant, Food Safety, Internal Auditor, Compliance, Auditing, Food Safety Technician, Technical Assistant, York, Heslington, Holtby If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is intended as a guideline. The final package offered will depend on your experience, skills and qualifications. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website. TPBN1_UKTJ

Vacancy: Asset & Energy Technical Lead Closing date: Wednesday 23 September Shortlisting: Friday 25 September Proposed Interview date: Thursday 1 October Salary: £46,431 The Assets & Energy Technical Lead plays a pivotal role in supporting Hedyn's asset management and decarbonisation ambitions. Working within the Property & Place team, the post holder will lead on energy data management, asset analysis, and the development of long-term investment and retrofit programmes to improve the energy efficiency and sustainability of Hedyn's homes. The role combines technical expertise, data-driven decision making, and strategic planning to ensure compliance with regulatory standards while helping deliver Hedyn's Decarbonisation Roadmap. This is an excellent opportunity for a skilled asset, energy, or sustainability professional who is passionate about improving homes, reducing carbon emissions, and delivering better outcomes for customers. Full UK driving licence with access to a vehicle and business insurance is required • Lead role in the developing of programmes of improvement works following PAS2035 methodologies., • Ensure compliance with:, • WHQS 2023, • Renting Homes (Wales) Act 2016 & FFHH, • Energy Performance of Buildings Regulations, • Domestic energy data standards (RdSAP/SAP), • PAS 2035, • Develop and maintain all SAP/Energy property data and associated databases to ensure it is accurate, reliable and reportable upon, • Advise on the production of reports, dashboards and analytics to support strategic planning, business cases and regulatory returns., • Be responsible for collating, analysing, modelling and interpreting data (such as RdSAP data) to inform the Decarbonisation Roadmap and investment plans., • Support the understanding of customers preferences and energy performance to deliver benefits to customers and improve the overall sustainability of the portfolio., • Coordinate the development and delivery of Hedyn's energy and decarbonisation programmes including EPC improvement, retrofit planning, and fuel poverty reduction., • Monitor and maintain compliance with emerging Welsh Government retrofit pathways and heat decarbonisation policy., • Work closely with the Asset Delivery team to ensure whole-home approaches (heating, ventilation, energy efficiency) are integrated., • Provide technical specification for external funding bids and grant compliance, • Coordinate energy-related risk assessments and support alignment with building safety requirements., • Ensure high standards of data quality, professionalism and consistent working practices., • Support workforce development, technical training and role competency across the asset function., • Ensure programmes are developed in compliance with all asset-related landlord duties including:, • WHQS 2023 evidence requirements, • FFHH (Fitness for Human Habitation), • Damp & Mould guidance (including Welsh Government expectations), • Energy performance regulations, • Support internal assurance and external assurance providers (e.g., auditors, consultants) with data and evidence., • Identify and elevate emerging risks relating to asset data, building condition or energy performance., • Support the Senior Asset Strategy Manager to develop long-term investment plans, including 30-year asset strategies, capital programmes and reinvestment priorities., • Provide intelligence on components, energy needs, disrepair trends, and customer insights to support evidence-based decision making., • Advise on asset viability, net present value, component life assumptions and strategic options appraisals., • Assist the Head of service to deliver Hedyn's Corporate Strategy and assist in the development and implementation of procedures., • Provide high level, expert professional or technical advice, guidance, consultation, and solutions in an intelligible and timely fashion to colleagues or senior management. Provide practical solutions to complex technical issues, taking specialist advice as necessary., • Developing a network of collaborative, productive and effective working relationships with colleagues across the association, to ensure a one team approach is taken to service delivery., • Effectively communicate with customers, private occupants and leaseholders and other stakeholders, ensuring all complaints and queries are dealt with in accordance with Hedyn policy. Drive service improvements through technology and innovative working methods that ensures value for money services for customers., • Perform any other duties as directed by your Line Manager in furtherance of the organisation and individual objectives and policies., • To always work in a safe and appropriate manner to meet the duties and responsibilities within the Health and Safety policies and procedures of the association. (Please refer to the attached recruitment pack for more information.) For further information about the role, please contact We believe Hedyn is a great place to work and it's important to us that our people feel the same way. As well as offering varied and fulfilling careers, we want every colleague to feel appreciated. That means having the best possible benefits package, the flexibility to maintain a great work-life balance and the opportunity to achieve your full potential. We are still at the beginning of our journey. Join us to help shape it. We offer an attractive pension scheme with generous employer contributions of up to 12%. You are able to determine the level of contributions that is right for you. You'll start on 25 days annual leave (+ Bank Holidays) which would increase gradually to 30 days following 3 years' service. You're trusted to manage your time to work in a way that meets the needs of our customers, colleagues and communities. At Hedyn, we believe that 'work is something you do rather than somewhere you go.' We have a flexible benefits package that allows colleagues to spend £625 towards the benefits that suit them. There is a wide range of benefits available to choose from including Private Medical Insurance, Health Cash Plan, the option to have your professional memberships paid for, and Electric Vehicles. We want you to be at your very best. Please feel free to let us know of any changes we can make at any point in the recruitment process that will help support your application. #J-18808-Ljbffr

We are looking for an Assistant Site Manager in York, YO43 Start Date: ASAP Location: Rotherham, S60 Pay: (Apply online only) per day We’re looking for an experienced Assistant Site Manager to join a 5 star well known house-builder on a 2-5 bed new build housing development in Rotherham, S60 , working on timber frame and traditional homes. This is a temporary position for someone with a proven track record delivering volume new build sites to a high standard. The development consists of standard NHBC-spec volume housing and our client places strong emphasis on Health & Safety, build quality, and customer care, and is looking for an Assistant Site Manager who is well-organised, and confident running a fast-paced but tidy site. PLEASE NOTE: They will only consider candidates with experience working for national well known house-builders - not small private developers. • Adherence to the Company quality standards including Management of defects, compliance with specification, compliance with materials / workmanship schedules, subcontractor code of conduct, considerate Constructors Scheme, • Helping keep site clean and tidy., • Helping to lead and coordinate the site team, • Assisting with the preparation of the Health and Safety file, • Oversee day-to-day site operations and ensure build programmes are achieved, • Manage trades, subcontractors, and suppliers effectively, • Ensure strict adherence to Health & Safety, NHBC standards, and company quality procedures / initiatives including PPE, Site Inductions, Management of Method Statements/Risk Assessments, Work Permits, Scaffold/Lifting equipment inspections, • Coordinate with internal departments and external inspectors, • Lead on snagging, customer care, and handover standards, • Report directly to the Contracts Manager initiatives including PPE, Site Inductions, Management of Method Statements/Risk Assessments, Work Permits, Scaffold/Lifting equipment inspections, • Maintaining and update Construction Phase Health & Safety plan as works proceed, • Liaising with the client, consultants, contract administrator, head office etc., • To be responsible for the opening and closing of the site facilities, • Management of site facilities; welfare, toilets, offices, compound area etc., • To assist in the management of project specific preliminaries, • Co-ordinating the Sub-Contractors as appropriate, • Preparation / assistance with the site progress reports, • Safe storage and co-ordination of materials, • To be responsible for the accurate / timely completion of site based documentation, • Attendance at project and company related meetings, • To ensure all relevant resident and public complaints are resolved efficiently, • Minimum 3 years experience as an Assistant Manager on new build housing sites, • Proven experience running/ assisting sites for recognised UK housebuilders, • Consistent, long-term roles showing Assistant site management stability, • Up-to-date SMSTS, First Aid, and CSCS, • Excellent organisational and communication skills Please note: only candidates with solid experience delivering new build housing projects for established house-builders will be considered! #J-18808-Ljbffr

Post Covid, the working world has changed, with visitor and occupier experience at the heart of everything we do. Our Welcome Ambassadors are the first and last impression that people will have with our brand, and the brands of those we provide office space for. In order to attract and retain occupiers and top talent whilst enabling growth within a challenging market, our workplaces have become an ‘experience destination’ in themselves. Increasing office utilisation is now firmly at the forefront of our client objectives, and our Workplace Experience roles are uniquely positioned to support desirable outcomes. Our ambition at Avison Young is simple – deliver a dynamic, market leading client solution that captures modernised needs, and drives enhanced engagement throughout the entire community in new and exciting ways. We are building for the future, and you will play a huge part in creating brand advocacy whilst delivering excellence for our clients. Our Welcome Space Ambassadors are the first and last impression that people will have with our brand, and the brands of those Occupiers we represent. It is essential that a positive, memorable experience is delivered to all those walking through our doors. The opportunities available to us connect and engage with our customers in new and exciting ways outside of the traditional receptionist duties make our roles more attractive to those with a passion for service running through them. Avison Young are seeking to create thriving spaces that welcome everybody; informal meetings, social meetings, networking, and relaxation spaces, and we want our Welcome Space Ambassadors to be the wow differentiator within them. The role is also key in supporting and promoting our client brand values. You will be responsible for ensuring every building user is provided with an exceptional experience. This could be provided within a variety of ways and locations; however, this role will predominantly be based out within the lobby floor ready to receive, triage and support incoming customers. You will own the space around you, demonstrating pride in its appearance. You will constantly seek and implement new ideas, initiatives, and facilities to create a community feel which provides encouragement to others to maximise use of the space. Where available, you will utilise technology to implement an efficient and effective check‑in, support onward travel and provide an ongoing experience and community focused service solution, alongside your friendly, informative, and interactive delivery. We want you to push the boundaries of the possible as you seek to provide the best‑in‑class user experience, always finding the hidden opportunity to surprise and delight our customers. Our values are inherent to the success of this role. They are more than just words; they are the DNA that drives our culture and define how our people and services exceed expectations. Along with our Behaviours Playbook, they are our ways of working together, delivering for others and our all‑round service ethos. • Provide a user focused service experience that is built on the foundations of exceeding expectations, making each and every visitor and employee feel important and valued, • Always demonstrate the behaviours set out in the ‘Behaviours Playbook’, • Ensure the cleanliness and upkeep of the space, including entryways, surfaces, glass windows and doors are free from fingerprints escalating to cleaning operative as required, • Welcome all users into the building in a warm, friendly, and efficient manner, supporting the onward journey where required, • Ensure no unauthorised access is gained by following established visitor procedures for all, • Ensure you are aware of the space around you, challenging any unusual situations appropriately, • Ensure the location is adequately secured prior to leaving in line with established procedures, including locking of doors and switching off relevant appliances, lights etc as confirmed in training, • Ensure you are knowledgeable about all occupiers within the building, and strive to build positive relationships with key contacts within each, • Create and disable access passes as required for long term use (Occupiers) and day use (Visitors) in line with established procedures, • Liaise with occupier contacts to promote the benefits of available technology to pre‑book visitors, and assist with tailored pre‑arrival confirmation information and pre‑arrival guest services as required, • Support efficient check‑in of visitors, utilising technology where possible to ensure efficient and cost‑effective solutions are promoted, • Ensure quick communication of visitor arrivals is achieved where automated options are not utilised, • Continuously drive relationships and connectivity with all building users to better understand their views on changing needs and requirements of the service delivery, keeping aware of service trends and seeking solutions to introduce them into the everyday service, • Utilise technology to drive communication and community within your space, • Use autonomy given to take ownership of the welcome spaces, taking pride in appearance, and regularly reviewing innovative opportunity the space can accommodate, • Promote, manage, and maintain the use of touch down areas within the Welcome spaces as well as other facilities within the building / community as appropriate, • Where appropriate, provide waiting visitors with a hot/cold beverage and offer any further support if needed, acting as a representative for, and until they are collected by, their host, • Champion a ‘One Team’ approach with other service providers to ensure the service is seamless in appearance to the user, • Build and maintain a current, working knowledge of all FOH policies, procedures, systems and tools in order to provide building users with information as required, • View all challenges and complaints as an opportunity; seek to resolve the situation in a way that excels expectations, ensuring to elevate to your line manager where required, • Be an advocate for change, motivating and supporting others with the introduction of new initiatives, • Continuously seek and action feedback on service delivery and opportunity, • Play an active role in reviewing, and creating improvement plans from external audit reports, • Network with your Experience colleagues around the UK, building relationships and supporting each other, • Offer input and perspective at team meetings, demonstrating reason and emotional intelligence, • Offer input into the monthly client report, taking ownership of allocated sections as requested, • Take an active role in training and supporting new/cover colleagues through their induction period, • Attend training courses as required, actively seeking to introduce learnings into everyday service, • Take charge of your own development, actively contributing to appraisals and seeking training opportunity, • Ensure Health and Safety requirements within your remit are monitored, escalating where appropriate ensuring that you do not endanger yourself or others in your working environment, • Where agreed within your location, monitor CCTV and elevate any concerns appropriately (CCTV SIA License required), • Ensure compliance (zero tolerance policy) with all Avison Young policies, including but not limited to; GDPR, Bribery, Bullying and Harassment, and unconscious bias, • Participate and assist with client visits and prospective occupier show rounds, • To portray yourself as an Ambassador for Avison Young at all times This job description is not intended to be a complete list of all tasks. Your day‑to‑day workstreams may include tasks not listed above and it is expected that you will demonstrate a positive, ‘can do’ approach to any other reasonable duties requested of you with the correct escalation of concerns where required. It is a live document and will be reviewed and reissued as appropriate in line with any changes to our service requirements. • SIA Licensed (Security and CCTV where required), or willingness to achieve accreditation (Please discuss with your recruiter if you do not currently have an SIA License), • Exudes passion for service delivery in their character, • Has a proactive, motivated, good natured personality, • Always communicates in a positive tone, • Possesses a very customer focused manner, confident in delivering exceptional services in all circumstances and environments, • Has a passion for technology and opportunity to utilise within service delivery environment, • Thrives in an environment where providing solutions is key to success, demonstrating creativity to problem solving, • Is a change advocate, • Forward thinking, and wants to continuously develop the service and themselves, • Excellent attention to detail – always seeking to find the hidden opportunity to wow whilst ensuring the security of the building, • Team player, supports all colleagues to achieve with a ‘One Team’ focus, • Maintains pride in personal appearance, following any guidelines set by the company, • Ability to react quickly, and prioritise needs in a fast‑paced environment, • Previous experience within a service delivery environment similar to hotels, airlines etc and confidence to demonstrate at interview, • Previous experience and comfort working with technology in service delivery, and possessing the ability to adapt to new technology as it is launched and confidence to demonstrate at interview, • Ability to demonstrate understanding of, and previous experience of delivering, exceptional service at interview, • Confident communicator, • Competent user of Microsoft Office suite, • Fluent written and spoken English, • This is not a ‘desk‑only’ based role; you will be expected to be present and mobile within the Lobby area for parts of the day At Avison Young, we are committed to building an inclusive culture that empowers all of our employees to thrive, be successful and feel a sense of belonging. Avison Young is an equal opportunity employer and is committed to treating all its employees and job applicants equally. If you are person with a disability, if you are neurodivergent, or if you have a condition that you believe may affect your performance during our selection process, Avison Young will be happy to make reasonable adjustments to our processes for you. #J-18808-Ljbffr

Do you know how to turn an auto repair Centre into a hub of the local community? Because thats what our Centre Managers doand theyre very well rewarded for it. They understand that profitability comes from delivering real peace of mind motoring for our customers, and they get everyone at the Centre on board with it. There are some great rewards that come with being a Centre Manager, and theres room to move up to Master Manager and beyond. These are the perks of joining one of the biggest car servicing and repair companies in the UK. Up for it? Then keep reading. As Centre Manager, the day-to-day order of business is your callyoure responsible for making sure we can turn around every job that we need to each day. Every Centre Manager brings their own style to doing this but, ultimately, it comes down to making the Centre a great place to work where everyone wants to give it their all. It also means getting creative about how you connect with customers. Got a great idea that will help your Centre stand out from the competition? Youll be empowered to implement it and reap the rewards in bonuses. We want to meet autocare professionals with a proven track record in a customer-facing management role. Youll have earned your stripes fixing cars and managing teams and have the kind of charm that builds our reputation in the community. Confident in your abilities, yet open minded about new ways to increase profit, youll run the Centre like its your own businesstaking ownership of equipment, stock and skills development and reaping the rewards when you thrive. Personal development will also be high on your list, and youll want to develop behaviours that make you a better manager and drive your career. Youll be in for some of the best benefits in the industry. They include: • Discount at supermarkets and high street retailers., • Up to 50% off at Kwik Fit., • Wagestreamaccess your wages before payday., • Eyecarefree examinations and discounted/free glasses., • Easy-book appointments with a free online GP., • Cycle-to-work scheme., • Free mortgage advice., • Life assurance., • Employee Assistance Programme., • Full-pay paternity leave. Kwik Fit has been a household name in tyre fitting and car servicing for more than five decades. In more than 600 Centres around the UK, we fit tyres, fix brakes, carry out MOTs and cure the most complex car complaints. From Tyre Fitter to Autocare Technician and Master Centre Manager, theres a range of ways to make a difference here, each with a single purpose in commonto keep our customers safe on the road. road. #J-18808-Ljbffr

BURGERS & FRIES AND INCREDIBLE CAREERS! We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986. In every restaurant, you'll find talented Shift Managers and you will be responsible for supporting the General and Assistant Managers to ensure that every shift is run to Five Guys standards and that every customer leaves the restaurant feeling better than when they arrived. Our Shift Managers are there to demonstrate leadership, coaching and direction to the team and bringing our values to life for their team and our customers. REWARDS • An achievable bonus scheme worth up to 10% of annual salary, • An additional Secret Shopper bonus worth up to £2,000, • Long service Love2Shop voucher reward - 5 years £500, 10 years £1,000, • 28 Days paid holiday, • Paid breaks, • Free burgers, fries and shakes while on shift, • Life assurance, • All employees get access to Stream. The financial wellbeing app with simple-to-use, flexible benefits built around your pay. OTHER AWESOME PERKS • Days out and social events, • Team competitions - Fry Cup and Olympics, • Five Guys Perks - employee discount program, • Access to wellbeing support and employee assistance programme (EAP), • Development opportunities to grow a career with us!, • Enhanced Maternity & Paternity Leave, • Pension scheme AS A SHIFT MANAGER, YOU'LL BE RESPONSBILE FOR • Our people - Leading from the front and being hands-on, working on the line and on the dining area, • Supporting the General Manager in the delivery of perfect burgers and fries while providing a above & beyond experience for your team and customers, • Creating an awesome working environment where people are happy to come to work and have fun while leading with our Values - Competitive, Enthusiastic, Family, Get It Done and Integrity, • Ensuring every customer is delighted with their order and their Five Guys experience - You will deal with complaints promptly in an open and honest way, • You will ensure that each shift runs as smoothly as possible and that our values form part of your shift management WHAT YOU BRING TO THE TABLE • Experience: Ideally, you have at least 1 year of management experience in a similar role within a high-volume hospitality or QSR environment. You know what it takes to run a busy shift and keep the energy high, • Customer Satisfaction: You are obsessed with the guest experience and have the numbers to prove it. You have a track record of driving customer satisfaction scores, increasing engagement, and consistently delivering excellent Mystery Shopper results and positive reviews, • Financial Responsibility: You understand the basics of running a profitable shift, managing crew breaks, minimising food waste, and deploying the team effectively during the rush, • Leadership Skills: You are a natural motivator who enjoys being hands-on. You lead by example and know how to get the best out of the Crew during a busy service, • Operational Excellence: You have a good working knowledge of Food Hygiene and Health & Safety standards and know how to enforce them on the line, • Flexibility: You are available to work a variety of shifts, including evenings, weekends, and holidays INCREDIBLE CAREERS WITH FIVE GUYS • If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us, • Your next step would be an Assistant Manager, • Five Guys isn't just a job - it can be a career!

We're working with an established and growing business based in Stokesley to appoint an experienced Commercial Office Manager. This is a newly created management position offering the opportunity to take ownership of a B2B Commercial Office team and genuinely influence how the business operates. Key responsibilities will include: • Leading, motivating and developing a team of around nine people., • Creating clear accountability, structure and consistent working standards., • Managing workloads and ensuring resources are used effectively., • Coaching and developing team members to support their progression., • Overseeing customer service, order processing, pricing, invoicing and dispatch., • Managing customer escalations, complaints and delivery issues., • Establishing and monitoring KPIs around customer service, order processing, response times and OTIF., • Identifying performance issues and implementing improvements., • Reviewing and redesigning existing processes where required., • Writing and embedding SOPs and clear ways of working., • Driving a culture of continuous improvement., • Supporting the implementation, • Contributing to wider CRM development and improving the use of systems and data., • Working closely with Sales, Operations, Purchasing and Finance., • Improving communication between departments and reducing duplication and unnecessary handovers. What we're Looking For: You'll ideally have experience managing a customer-facing or commercially focused team and be confident taking ownership of both people and processes. You'll need to be someone who can balance strong people management with a hands-on, commercially focused approach. Experience of the following would be particularly useful: • Managing and developing teams, • Customer service and order processing, • Commercial office or sales support environments, • Process improvement and implementing new ways of working, • KPI and performance management, • ERP and/or CRM systems, • SOP development and implementation, • Managing escalations and resolving problems, • Working collaboratively across multiple departments, • Supporting business change and system implementations JBRP1_UKTJ

As a Complaints Manager in the financial services industry, based in Manchester, you'll oversee the handling of customer complaints, ensuring they're resolved effectively and in line with regulations. A successful Complaints Manager should have:. Deliver training and guidance to the customer service

James Andrews Recruitment Solutions Ltd is partnering with a community-focused housing provider in Staffordshire to recruit a Repairs Support Manager on a temporary three-to-six-month contract. You will lead the Repairs Support Team (up to six staff) and be responsible for planning and scheduling re

Simpson Millar LLP Solicitors is seeking a Complaints Manager to lead the end-to-end handling of client complaints. The successful candidate will oversee the complaints register, provide clear communication to clients and Fee Earners, and drive improvements to reduce future complaints while reportin

The post emphasizes handling complaints, delivering training, and contributing to service improvement across trust sites.

The complaints Manager is responsible for managing client complaints through to resolution, ensuring matters are handled fairly, professionally, and in line with regulatory requirements. The role involves investigating complaints, recommending appropriate resolutions, liaising with the Legal Ombudsm

Knowledge and experience of handling complaints in an NHS setting.

Michael Page is seeking a Complaints Manager in the financial services sector, based in Manchester, to oversee the end-to-end handling of customer complaints and ensure resolutions comply with regulations.

Social Care Assistant, St Brendans (3327).You will work enthusiastically as a member of a team that promotes and supports Adults with Support Needs to actively take part within local resources and facilities, to maximise their inclusion, independence and planned outcomes.This can be within a variety

This is a casual, part-time role offering flexible working.As a Bank Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve.You'll assist with daily living, providing support and companionship and sharing grea

Senior Care Assistant – Glenrothes, Fife (KY7).Deliver exceptional care as a Senior Care Assistant with Newcross Healthcare.Are you a compassionate Senior Care Assistant looking for flexibility, great pay, and career development? At Newcross Healthcare, we value and support our health and social

As a Regional Senior Care Assistant with Barchester care homes, you'll deliver warm, empathetic and respectful care and support across a 20-mile radius to help our residents get the most out of life.On a practical level, you can expect to monitor the delivery of care when on duty, contribute to the

Domestic Assistant, St Brendan's Care Home (3614).You will provide domestic assistance in the Home, with particular responsibility for the overall cleanliness of the Home, to the standard necessary for the health and safety of the service users.You should have experience of cleaning, preferably to a

As a Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve.You'll assist with daily living, providing support and companionship and sharing great moments and memories too.It's a chance to bring your dedication

At CCH Group, we’re more than a care provider – we’re a passionate community dedicated to driving the sector to new heights with a history of doing so.Founded in 2009, we’ve grown into the nation’s largest care company, with over 260 locations and 14,000 care professionals delivering 1.Fle

The Role Maintain the cleanliness of kitchen and related areas Preparation of produce for mealtime, for example vegetable preparation and making of sandwiches Ensure correct storage of all dry and perishable produce Safely storing cleaning materials Ensure all cooking utensils and pots are cleaned t

Your role will involve supervising and inspiring a team of dedicated Care Assistants alongside the Deputy General Manager.

Senior Care Assistant Barmby Moor, near York and Pocklington £14.Day or night shifts available Flexible contracted hours Mellors Care are recruiting for experienced Senior Care Assistants to join a well established, family run care village in Barmby Moor, as they prepare to open an exciting new ser

The Staffing Network is a labour provider across the UK.Required to work in Pocklington, York Warehouse operative with Counterbalance l icence We are recruiting Warehouse Operatives withCounterbalance licencefor our busy client based inPocklington , Yorkshir e.This is a fantastic opportunity to

As a Kitchen Assistant at a Barchester care home, you'll help to provide the first-class food and hospitality that enable us to give our residents exceptional all-round care and support.A healthy, nutritious diet is vital to ensuring our residents' wellbeing and helping them enjoy daily life with us

Your Care are seeking experienced Healthcare Assistants, to join our amazing team, working with our Nursing and Care home clients in and around the York area, this is agency work so of course its excellent rates of pay, free on going training, uniform, holiday pay, pension and weekly pay.Must be eli

About the role: Working in partnership with the Home Manager, Team Leader's play an important role in the smooth running of our homes.

As a Housekeeping Assistant at a Barchester care home, you'll help to create a warm and homely environment that enables us to meet each resident's unique needs.Keeping the home clean and safe is no small task, which is why the role of Housekeeping Assistant is so important.The variety of housekeepin

This is a casual, part-time role offering flexible working.As a Bank Maintenance Assistant at a Barchester care home, you'll help to create the safe and attractive surroundings that will enable us to give our patients the quality care and support they deserve.It's important that our homes give the r

Job Description The Staffing Network is a labour provider across the UK.Required to work in Pocklington, York /n /n Warehouse Operative Parcel Sorter /n We are recruiting Warehouse Operatives for our busy client based in Pocklington, York, Yorkshire.This is a fantastic opportunity to join a we

About the role: Working in partnership with the Home Manager, Team Leader's play an important role in the smooth running of our homes.

We are recruiting an experienced FLT Driver / Warehouse Operative to join a busy distribution operation in Dunnington, York.The company operates within the seasonal consumer goods industry, with a large York warehousing and distribution facility supporting deliveries across the UK.This is a hybrid r

Having excellent communication with the Home Manager and also the Residents Could you be part of our team? About You: Proven experience in maintenance and repair work Strong troubleshooting and problem-solving skills Ability to operate hand and power tools safely and effectively Excellent co

Company Description Job Title: Care Assistant Location: East Kilbride & Surrounding Areas (Walkers & Drivers Welcome!) Pay: £13.Paid Mileage Hours: Guaranteed Hours Contracts up to 30 hours per week - Truly Flexible – Full-time, Part-time, Mornings, Evenings, or Weekends Getting Around: Drivers,

Do you share our values of Caring, Passionate and Teamwork? Join Care UK, a multi award winning care provider, as a Laundry Assistant.We are looking for people to make a difference to residents' lives every day.When you join Care UK you'll be joining a team who share the same values: caring, passion