Complaints manager jobs in WokinghamCreate job alerts

We're Hiring: Underwriting Team Manager Location: Remote UK residents only Working Hours: Monday to Friday, 09:00 17:30 Salary: Competitive Benefits: 25 days holiday plus a fantastic range of benefits Are you an experienced mortgage underwriting leader who thrives in a fast paced, customer focused environment. We're looking for a proactive and inspiring Underwriting Team Manager to lead, motivate and develop a team of Underwriters, ensuring outstanding service delivery and high quality decision making. As an Underwriting Team Manager, you'll oversee the smooth and accurate processing of mortgage applications from submission through to completion. You'll drive performance, champion quality, support continuous improvement, and ensure regulatory standards are met at every stage. This is a people centric leadership role where your ability to coach, develop and engage your team will be key to our operational success. • Leading, coaching and developing a team of up to 10 Underwriters to achieve service, quality and productivity targets, • Ensuring high levels of service excellence and acting as an escalation point for complex cases, • Overseeing underwriting quality and ensuring work adheres to policy, procedures and mandate guidelines, • Managing workflow, capacity planning and team performance, • Working closely with Credit Risk, third party partners, valuers and internal stakeholders, • Monitoring risk, compliance and financial crime controls, • Conducting audits, sample reviews and quality checks to continually enhance performance, • Supporting process improvements and contributing to departmental development projects, • Proven experience leading underwriting teams within a mortgage environment, • Strong underwriting background with a good understanding of residential and Buy to Let processes, • Excellent people management, coaching and development skills, • Confident decision maker with the ability to assess risk and maintain quality, • Experience handling customer or broker escalations and complaints, • Strong analytical skills and ability to interpret MI, • Knowledge of regulatory and financial crime requirements At Kensington Mortgages, we believe our employees are the heart of our success. We are committed to creating a supportive and flexible work environment that values personal growth, professional development and a healthy work life balance Our inclusive culture respects and celebrates diversity in all its forms, ensuring that everyone feels welcome, valued and understood. We recognise and appreciate differences in thinking, learning styles, gender, race, identity, ethnic origins and sexual expression. We are an inclusive, neurodiversity friendly employer committed to creating a supportive environment where all employees can thrive At Kensington Mortgages, our people are our greatest asset.

We're Hiring: Servicing Team Manager -Payments management 9 months Secondment Location: Remote UK residents only Start date: June 2026 Working Hours: Monday to Friday, 09:00 17:30 Salary: Competitive Benefits: 25 days holiday plus a fantastic range of benefits About the Role The Payments Management Team plays a vital role in ensuring that all incoming customer payments whether through cheques, bank transfers, DWP payments or third-party invoices are accurately allocated to mortgage accounts. The team also handles payment queries, account redemptions, account closures, and unresolved transaction investigations. As a team manager , you'll be central to driving accuracy and great customer outcomes, while supporting internal and external requests across a wide variety of topics. What You'll Be Doing • Effectively manage and lead the team to ensure that all work is delivered in line with service level agreements., • Develop and implement plans to ensure that a high quality and consistent standard of service is achieved against key performance indicators and in line with business objectives., • Actively manage individual and team performance to include, absence management, regular one to one meeting, performance reviews, disciplinary management and providing regular feedback to team members., • Train, coach and develop team members as required to maximise competence, potential and performance whilst supporting succession planning., • Ensure the team are aware of all relevant business-related communications covering corporate and local updates., • Actively promote a culture that delivers high performance, motivation and engagement through effective leadership., • Client relationship management including participation in operational review meetings., • Identify and resolve risk incidents and manage relevant risk controls in line with company policy, • Review departmental policies and process in order to identify, manage and mitigate risk and implement improvements and efficiencies., • Role model all company values., • Experience and knowledge of working in the Financial Services industry or a regulatory environment (desirable)., • Experience of managing in a front or back-office operation., • Experience of working in a target driven environment centred on customer delivery., • A good understanding of Microsoft office applications., • Analytical with the ability to manage key performance indicators (KPI's) that drive maximum productivity, quality and service., • Strong underwriting background with a good understanding of residential and Buy to Let processes, • Excellent people management, coaching and development skills, • Confident decision maker with the ability to assess risk and maintain quality, • Experience handling customer or broker escalations and complaints, • Strong analytical skills and ability to interpret MI, • Knowledge of regulatory and financial crime requirements, • CeMAP/CeRCC preferable, or willingness to study, • Effective time management., • Able to implement tactical plans to deliver strategic objectives in a timely manner., • Effective communication (both oral and written) and influencing skills., • Ability to remain resilient in a challenging environment., • Balancing customer requirements with operational objectives. At Kensington Mortgages, we believe our employees are the heart of our success. We are committed to creating a supportive and flexible work environment that values personal growth, professional development and a healthy work life balance Our inclusive culture respects and celebrates diversity in all its forms, ensuring that everyone feels welcome, valued and understood. We recognise and appreciate differences in thinking, learning styles, gender, race, identity, ethnic origins and sexual expression. We are an inclusive, neurodiversity friendly employer committed to creating a supportive environment where all employees can thrive At Kensington Mortgages, our people are our greatest asset.

We're Hiring: Completions Agent Location: Fully Remote (Including all training) Type: Full Time, permanent Reports to : Team Manager Salary - Competitive Start Date - 11th May 2026 We are looking to hire a Completions Agent to manage a pipeline of mortgage applications from approval through to completion. You will ensure cases progress efficiently, keep all stakeholders updated, and deliver a high standard of service throughout the completion journey. From time to time, you may also support other roles within Lending Operations. • Manage a pipeline of mortgage applications, ensuring all expectations are clearly communicated and met., • Handle all stakeholder communication in line with company policies and service standards., • Liaise regularly with solicitors to progress cases to completion., • Build strong working relationships with Sales and Credit Risk teams to support service and quality improvements., • Act fairly and professionally when dealing with intermediaries, solicitors and valuers., • Check all applications for completeness before submitting for funds release approval., • Assess and action all correspondence to ensure lending criteria and conditions are met., • Maintain accurate file and data records at all times., • Handle complaints in line with the company's complaint handling procedures., • Support colleagues' pipelines during periods of absence., • Identify opportunities to improve processes and support the delivery of system and workflow changes., • Carry out responsibilities relating to Treating Customers Fairly and Financial Crime, including money laundering and fraud prevention., • Experience in a processing or administration environment., • Mortgage Completions Experience, • Financial services experience and confident telephone handling, including complaint handling., • Strong integrity and commitment to treating customers fairly., • Awareness of the mortgage and financial services market., • Ability to follow policies and procedures and stay updated on any changes., • Strong awareness of risk and the ability to manage it in day to day activities., • Ability to use all relevant systems confidently., • Ability to work to performance targets and service standards. Apply today and be part of the Kensington Mortgages family and help us to continue making a positive impact in the lives of our customers. All offers of employment are subject to background checks including DBS, credit, and Right to Work verification. Start Date: Monday 11th May - Please ensure availability for training and avoid long periods of annual leave during the initial onboarding phase.

BURGERS & FRIES AND INCREDIBLE CAREERS! We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986. In every restaurant, you'll find talented Shift Managers and you will be responsible for supporting the General and Assistant Managers to ensure that every shift is run to Five Guys standards and that every customer leaves the restaurant feeling better than when they arrived. Our Shift Manager are there to demonstrate leadership, coaching and direction to the team and bringing our values to life for their team and our customers. REWARDS • An achievable bonus scheme worth up to 10% of annual salary, • An additional Secret Shopper bonus worth up to £2,000, • Long service Love2Shop voucher reward - 5 years £500, 10 years £1,000, • 28 Days paid holiday, • Paid breaks, • Free burgers, fries and shakes while on shift, • Life assurance, • All employees get access to Stream. The financial wellbeing app with simple-to-use, flexible benefits built around your pay.OTHER AWESOME PERKS, • Days out and social events, • Team competitions - Fry Cup and Olympics, • Five Guys Perks - employee discount program, • Access to wellbeing support and employee assistance programme (EAP), • Development opportunities to grow a career with us!, • Apprenticeships to gain recognised qualifications, skills and progression opportunities, • Enhanced Maternity & Paternity Leave, • Pension schemeAS A SHIFT MANAGER YOU'LL BE, • Responsible for Crew & Quality Control, • Supporting the General Manager in the delivery of perfect burgers and fries while providing a above & beyond experience for your team and customers, • Creating an awesome working environment where people are happy to come to work and have fun!, • Ensuring every customer is delighted with their order and their Five Guys experience - You will deal with complaints promptly in an open and honest way, • You will ensure that each shift runs as smoothly as possible and that our values form part of your shift management, • You will be expected to lead from the front, you will be hands on most of the time, working on the line and dining areaAS A SHIFT MANAGER YOU'LL BE ENTHUSIASTIC ABOUT, • Perfect Burgers and Fries, • Our values; Competitive, Enthusiastic, Family, Get It Done and Integrity, • People - Leading from the front and being hands on, • Customer service INCREDIBLE CAREERS WITH FIVE GUYS, • If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us, • Your next step would be an Assistant Manager, • Five Guys isn't just a job - it can be a career!

BURGERS & FRIES AND INCREDIBLE CAREERS! We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986. In every restaurant, you'll find talented Assistant Managers who work with the General Manager and share the responsibility for the success of the restaurant's results. This includes; leading, inspiring and coaching the teams to ensure the restaurant delivers profitability, and optimises all sales opportunities while delivering an excellent level of customer service. Our Assistant Managers are there to demonstrate leadership, coaching and direction, along with bringing our values to life for their team and our customers. REWARDS • An achievable bonus scheme worth up to 15% of annual salary, • An additional Secret Shopper bonus worth up to £2,000, • High Performer Awards and Bonuses, • Long service Love2Shop voucher reward - 5 years £500, 10 years £1,000, • 33 Days paid holiday, • Paid breaks, • Free burgers, fries and shakes while on shift, • Life assurance, • All employees get access to Stream. The financial wellbeing app with simple-to-use, flexible benefits built around your payOTHER AWESOME PERKS, • Days out and social events, • Invite to the annual Assistant Manager conference, • Team competitions - Fry Cup and Olympics, • Five Guys Perks - employee discount program, • Access to wellbeing support and employee assistance programme (EAP), • Development opportunities to grow a career with us!, • Enhanced Maternity & Paternity Leave, • Pension schemeAS AN ASSISTANT MANAGER, YOU'LL BE RESPONSIBLE FOR, • Our people - Shift Managers and Crew. Leading from the front and being hands-on, working on the line and on the dining area, • Supporting the General Manager in the delivery of perfect burgers & fries, store results and providing a above & beyond experience for your team and customers, • Creating an awesome working environment where people are happy to come to work and have fun while leading with our Values - Competitive, Enthusiastic, Family, Get It Done and Integrity, • Ensuring every customer is delighted with their order and their Five Guys experience - You will deal with complaints promptly in an open and honest way, • You will ensure that each shift runs as smoothly as possible and that our values form part of your shift management, thinking about long-term plans, • Having full ownership of your P&L, which means you will need to drive sales whilst controlling costs, • Always leading with our values, • Spotting potential and developing your team to ensure there is a strong talent pipelineWHAT YOU BRING TO THE TABLE, • Experience: Ideally, you have at least 1-2 years of management experience in a similar role within a high-volume hospitality or QSR environment. You know what it takes to run a busy shift and keep the energy high., • Customer Satisfaction: You are obsessed with the guest experience and have the numbers to prove it. You have a track record of driving customer satisfaction scores, increasing engagement, and consistently delivering excellent Mystery Shopper results and positive reviews., • Financial Responsibility: You have experience assisting with P&L management, controlling labour costs, and managing inventory/waste to hit profitability targets., • Leadership Skills: You have a proven track record of leading, coaching, and motivating a team. You don't just manage; you develop people and identify future talent., • Operational Excellence: You have a solid understanding of Food Safety standards, Health & Safety regulations, and maintaining 5-star hygiene ratings., • Flexibility: You are available to work a variety of shifts, including evenings, weekends, and holidays. INCREDIBLE CAREERS WITH FIVE GUYS, • If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us., • Your next step would be a Deputy General Manager or General Manager - leading to a future as an Area Trainer, District Manager or a role in the Support Office., • Five Guys isn't just a job - it can be a career!

BURGERS & FRIES AND INCREDIBLE CAREERS! We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986. In every restaurant, you'll find talented Shift Managers and you will be responsible for supporting the General and Assistant Managers to ensure that every shift is run to Five Guys standards and that every customer leaves the restaurant feeling better than when they arrived. Our Shift Managers are there to demonstrate leadership, coaching and direction to the team and bringing our values to life for their team and our customers. REWARDSAn achievable bonus scheme worth up to 10% of annual salary An additional Secret Shopper bonus worth up to £2,000 Long service Love2Shop voucher reward - 5 years £500, 10 years £1,000 28 Days paid holiday Paid breaks Free burgers, fries and shakes while on shift Life assurance All employees get access to Stream. The financial wellbeing app with simple-to-use, flexible benefits built around your pay. OTHER AWESOME PERKSDays out and social events Team competitions - Fry Cup and Olympics Five Guys Perks - employee discount program Access to wellbeing support and employee assistance programme (EAP) Development opportunities to grow a career with us! Enhanced Maternity & Paternity Leave Pension scheme AS A SHIFT MANAGER, YOU'LL BE RESPONSBILE FOROur people - Leading from the front and being hands-on, working on the line and on the dining area Supporting the General Manager in the delivery of perfect burgers and fries while providing a above & beyond experience for your team and customers Creating an awesome working environment where people are happy to come to work and have fun while leading with our Values - Competitive, Enthusiastic, Family, Get It Done and Integrity Ensuring every customer is delighted with their order and their Five Guys experience - You will deal with complaints promptly in an open and honest way You will ensure that each shift runs as smoothly as possible and that our values form part of your shift management WHAT YOU BRING TO THE TABLE Experience: Ideally, you have at least 1 year of management experience in a similar role within a high-volume hospitality or QSR environment. You know what it takes to run a busy shift and keep the energy high Customer Satisfaction: You are obsessed with the guest experience and have the numbers to prove it. You have a track record of driving customer satisfaction scores, increasing engagement, and consistently delivering excellent Mystery Shopper results and positive reviews Financial Responsibility: You understand the basics of running a profitable shift, managing crew breaks, minimising food waste, and deploying the team effectively during the rush Leadership Skills: You are a natural motivator who enjoys being hands-on. You lead by example and know how to get the best out of the Crew during a busy service Operational Excellence: You have a good working knowledge of Food Hygiene and Health & Safety standards and know how to enforce them on the line Flexibility: You are available to work a variety of shifts, including evenings, weekends, and holidays INCREDIBLE CAREERS WITH FIVE GUYSIf you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us Your next step would be an Assistant Manager Five Guys isn't just a job - it can be a career

Due to company expansion, we are looking to build on our core leadership team. We are a progressive and expanding CQC registered Supported Living organization delivering care to adults at risk who may have learning disabilities, autism and/or mental health difficulties. The Quality Manager is responsible for driving, monitoring, and embedding high-quality, person-centred care across autism and learning disability supported living services. The role ensures services are safe, effective, caring, responsive, and well-led, in line with CQC regulations, best practice, and organisational values meeting the guidance of the Single assessment framework. You will work closely with Operational Leaders, Registered Managers, and frontline teams to promote continuous improvement, positive outcomes, and regulatory compliance, with a strong focus on trauma-informed practice. Key Responsibilities Quality and Governance: Lead on quality assurance systems across supported living services for people with autism and learning disabilities. Maintain robust quality frameworks aligned with CQC Key Lines of Enquiry (KLOEs). Analyse quality data, trends, complaints, and incidents to drive service improvement. Prepare the organisation for CQC inspections and support action plans following inspections. Regulatory Compliance: Ensure compliance with CQC regulations, Health and Social Care Act, and relevant legislation. Support Registered Managers to meet regulatory requirements and maintain registration standards. Oversee safeguarding processes, ensuring timely reporting and learning from incidents. Ensure effective application of the Mental Capacity Act, best interests decision-making, and restrictive practice reduction. Practice and Outcomes: Promote person-centred, strengths-based support for autistic people and people with learning disabilities. Champion Positive Behaviour Support (PBS) and least-restrictive practice. Review and improve care planning to ensure outcomes, choice, and independence are prioritised. Leadership and Support: Provide quality-focused support, coaching, and challenge to Registered Managers and senior staff. Deliver think labs, guidance, and reflective practice sessions where needed. Work collaboratively with operational teams to embed a culture of continuous improvement. Support recruitment, induction, and competency frameworks from a quality perspective. Stakeholder Engagement: Work effectively with commissioners, local authorities, families, and professionals. Respond to complaints and concerns, ensuring learning is shared and improvements implemented. Support co-production with people we support and their families. Skills and Experience Essential: Significant experience in health and social care, ideally within autism and/or learning disability services. Strong knowledge of CQC regulations and quality frameworks. Experience of auditing, quality improvement, and service development. Sound understanding of the Mental Capacity Act, safeguarding, and restrictive practice. Excellent written and verbal communication skills. Ability to analyse data and produce clear reports and action plans. Desirable: Experience working in supported living services. Knowledge of Positive Behaviour Support (PBS). Experience supporting services through CQC inspections. Relevant qualification in health and social care, quality, or management. Personal Attributes: Values-driven and committed to high-quality, ethical care. Confident, supportive, and able to challenge constructively. Organised, detail-focused, and solutions-orientated. Passionate about improving outcomes for autistic people and people with learning disabilities. What We Offer: Opportunity to shape and improve services for people with autism and learning disabilities. Supportive leadership and collaborative working environment. Comprehensive in-house induction and ongoing training. Employee benefits, including Private Health Care Insurance, telephone counselling, and online GP access. An additional day off for your birthday. Employee wellbeing programs to support your physical and mental health. Free parking. Career development opportunities to help you grow and make a meaningful impact. Enhanced DBS check. Annual awards nights

BURGERS & FRIES AND INCREDIBLE CAREERS! We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986. In every restaurant, you'll find talented Assistant Managers who work with the General Manager and share the responsibility for the success of the restaurant's results. This includes; leading, inspiring and coaching the teams to ensure the restaurant delivers profitability, and optimises all sales opportunities while delivering an excellent level of customer service. Our Assistant Managers are there to demonstrate leadership, coaching and direction, along with bringing our values to life for their team and our customers. REWARDSAn achievable bonus scheme worth up to 15% of annual salary An additional Secret Shopper bonus worth up to £2,000 High Performer Awards and Bonuses Long service Love2Shop voucher reward - 5 years £500, 10 years £1,000 33 Days paid holiday Paid breaks Free burgers, fries and shakes while on shift Life assurance All employees get access to Stream. The financial wellbeing app with simple-to-use, flexible benefits built around your pay OTHER AWESOME PERKSDays out and social events Invite to the annual Assistant Manager conference Team competitions - Fry Cup and Olympics Five Guys Perks - employee discount program Access to wellbeing support and employee assistance programme (EAP) Development opportunities to grow a career with us! Enhanced Maternity & Paternity Leave Pension scheme AS AN ASSISTANT MANAGER, YOU'LL BE RESPONSIBLE FOROur people - Shift Managers and Crew. Leading from the front and being hands-on, working on the line and on the dining area Supporting the General Manager in the delivery of perfect burgers & fries, store results and providing a above & beyond experience for your team and customers Creating an awesome working environment where people are happy to come to work and have fun while leading with our Values - Competitive, Enthusiastic, Family, Get It Done and Integrity Ensuring every customer is delighted with their order and their Five Guys experience - You will deal with complaints promptly in an open and honest way You will ensure that each shift runs as smoothly as possible and that our values form part of your shift management, thinking about long-term plans Having full ownership of your P&L, which means you will need to drive sales whilst controlling costs Always leading with our values Spotting potential and developing your team to ensure there is a strong talent pipeline WHAT YOU BRING TO THE TABLEExperience: Ideally, you have at least 1-2 years of management experience in a similar role within a high-volume hospitality or QSR environment. You know what it takes to run a busy shift and keep the energy high. Customer Satisfaction: You are obsessed with the guest experience and have the numbers to prove it. You have a track record of driving customer satisfaction scores, increasing engagement, and consistently delivering excellent Mystery Shopper results and positive reviews. Financial Responsibility: You have experience assisting with P&L management, controlling labour costs, and managing inventory/waste to hit profitability targets. Leadership Skills: You have a proven track record of leading, coaching, and motivating a team. You don't just manage; you develop people and identify future talent. Operational Excellence: You have a solid understanding of Food Safety standards, Health & Safety regulations, and maintaining 5-star hygiene ratings. Flexibility: You are available to work a variety of shifts, including evenings, weekends, and holidays. INCREDIBLE CAREERS WITH FIVE GUYSIf you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us. Your next step would be a Deputy General Manager or General Manager - leading to a future as an Area Trainer, District Manager or a role in the Support Office. Five Guys isn't just a job - it can be a career

Complaints Handler Location: Bracknell This is a temporary role for 12 weeks, with potential to remain further - but not guaranteed. Salary: £32,715 P/A (£15.50 - £17 P/H) Hours of work: 37 hours per week – 8.30AM to 5PM Dynamite Recruitment is delighted to be working in partnership with a very well-established and fast-growing organisation based in Bracknell. Our client is looking to recruit Complaints Handler/Customer Relations Officers to join their busy team. As a Complaints Handler/Customer Relations Officer you will be responsible for: Work as part of a specialist complaints department to deal with customers who have a complaint to make or who are disgruntled with the service that they have been provided with Respond and resolve customer complaints and escalations. Liaise with internal departments and third parties to manage the enquiry with professionalism. To provide a solution to customers within satisfactory timescales Ensure that feedback is provided to the appropriate Line Manager regarding the outcome of a complaint. Follow up with the customer if necessary and to ensure that a bad situation is turned into a positive one. To respond to customers’ needs in person and via email. The Ideal Complaints Handler will have/be: Demonstrable experience of Complaints & Resolution / have worked within a customer service role where you have managed challenging situations. Excellent English skills with strong letter writing skills. Confident, and if necessary, authoritative on the phone. Strong interpersonal and influencing skills. Ability to prioritise workload. Work independently as well as part of a team. Strong customer service and telephone skills. Good negotiating skills. To be considered please submit your CV asap

Due to company expansion, our client is looking to build on their core leadership team. They are a progressive and expanding CQC registered Supported Living organization delivering care to adults at risk who may have learning disabilities, autism and/or mental health difficulties. The Quality Manager is responsible for driving, monitoring, and embedding high-quality, person-centred care across autism and learning disability supported living services. The role ensures services are safe, effective, caring, responsive, and well-led, in line with CQC regulations, best practice, and organisational values meeting the guidance of the Single assessment framework. You will work closely with Operational Leaders, Registered Managers, and frontline teams to promote continuous improvement, positive outcomes, and regulatory compliance, with a strong focus on trauma-informed practice. Key Responsibilities Quality and Governance: Lead on quality assurance systems across supported living services for people with autism and learning disabilities. Maintain robust quality frameworks aligned with CQC Key Lines of Enquiry (KLOEs). Analyse quality data, trends, complaints, and incidents to drive service improvement. Prepare the organisation for CQC inspections and support action plans following inspections. Regulatory Compliance: Ensure compliance with CQC regulations, Health and Social Care Act, and relevant legislation. Support Registered Managers to meet regulatory requirements and maintain registration standards. Oversee safeguarding processes, ensuring timely reporting and learning from incidents. Ensure effective application of the Mental Capacity Act, best interests decision-making, and restrictive practice reduction. Practice and Outcomes: Promote person-centred, strengths-based support for autistic people and people with learning disabilities. Champion Positive Behaviour Support (PBS) and least-restrictive practice. Review and improve care planning to ensure outcomes, choice, and independence are prioritised. Leadership and Support: Provide quality-focused support, coaching, and challenge to Registered Managers and senior staff. Deliver think labs, guidance, and reflective practice sessions where needed. Work collaboratively with operational teams to embed a culture of continuous improvement. Support recruitment, induction, and competency frameworks from a quality perspective. Stakeholder Engagement: Work effectively with commissioners, local authorities, families, and professionals. Respond to complaints and concerns, ensuring learning is shared and improvements implemented. Support co-production with people our client supports and their families. Skills and Experience Essential: Significant experience in health and social care, ideally within autism and/or learning disability services. Strong knowledge of CQC regulations and quality frameworks. Experience of auditing, quality improvement, and service development. Sound understanding of the Mental Capacity Act, safeguarding, and restrictive practice. Excellent written and verbal communication skills. Ability to analyse data and produce clear reports and action plans. Desirable: Experience working in supported living services. Knowledge of Positive Behaviour Support (PBS). Experience supporting services through CQC inspections. Relevant qualification in health and social care, quality, or management. Personal Attributes: Values-driven and committed to high-quality, ethical care. Confident, supportive, and able to challenge constructively. Organised, detail-focused, and solutions-orientated. Passionate about improving outcomes for autistic people and people with learning disabilities. What Our Client Offers: Opportunity to shape and improve services for people with autism and learning disabilities. Supportive leadership and collaborative working environment. Comprehensive in-house induction and ongoing training. Employee benefits, including Private Health Care Insurance, telephone counselling, and online GP access. An additional day off for your birthday. Employee wellbeing programs to support your physical and mental health. Free parking. Career development opportunities to help you grow and make a meaningful impact. Enhanced DBS check. Annual awards nights. TPBN1_UKTJ

Complaints and Feedback ManagerRochdale£44,821RBH currently have an opportunity for an experiencedComplaints and Feedback Manager to join their Customer Experience team. You will be accountable for resolving complaints and promoting service excellence and your l.

Use complaints insight to influence the wider business. Shape and improve complaints processes and procedures. Play a leading role in complaints transformation.

Provide general administrative assistance to the wider team and support in the absence of the Office Manager.

Your role will involve supervising and inspiring a team of dedicated Care Assistants alongside the Deputy General Manager.

INTERNAL APPLICANTS MUST APPLY VIA MYSELF.This vacancy is internal and open to applications from employees of North Lanarkshire Council and Associated Employers* only.The "Apply now" button is not activated for this role.Please log into your MySelf account for further instructions on how to apply as

As a Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve.You'll assist with daily living, providing support and companionship and sharing great moments and memories too.It's a chance to bring your dedicatio

Relief Social Care Assistant, St Brendan’s, Isle of Barra.Distant Islands Allowance per hour).You will work enthusiastically as a member of a team that promotes and supports Adults with Support Needs to actively take part within local resources and facilities, to maximise their inclusion, independ

As a Bank Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve.You'll assist with daily living, providing support and companionship and sharing great moments and memories too.It's a chance to bring your dedi

Assisting our Project Manager and Registered manager in ensuring all residents receive the highest quality and care and support. As Senior Support Worker, you will work alongside the Project Manager to assist with the coordination and delivery of high quality outcome-focussed, person centred support

Could this be your most rewarding role yet?.To view this advert in Welsh, please.Could this be your most rewarding role yet?.Transitions Foster Carer – Behaviour Support Worker.Specialist Foster Carer (Ideal for Behaviour Support Workers).Within 20 miles of Haslingden & Rossendale, Lancashire.

As a Housekeeping Assistant at a Barchester care home, you'll help to create a warm and homely environment that enables us to meet each resident's unique needs.Keeping the home clean and safe is no small task, which is why the role of Housekeeping Assistant is so important.The variety of housekeepi

Join Nurseline Community Services to provide compassionate, high-complex mental health care at home for people with behavior that challenges and personality disorders.We are looking for dedicated HCAs to lead the delivery of person-centered mental health services directly in people’s homes, ensuri

As a Laundry Assistant at a Barchester care home, you'll help to make sure our residents receive quality care and support in the best possible surroundings.By making sure each resident has clean clothing and bedding, you'll be playing your own part in helping everyone to feel comfortable and at hom

We are seeking relief staff for our new Tameside Extra Care Service in Hattersley – a modern, 91-apartment complex providing independent living support for older adults with extra care needs.We’re looking to expand our friendly and experienced team with dedicated, warm and hardworking individual

Support Worker - Children & Young People.Days, Long Days, Sleep-ins & Waking Nights - Flexible Patterns.We are currently recruiting Support Workers to work across a variety of settings throughout East Sussex, including:.Specialist and Supported Living Provisions.This is a temporary role with

Temporary / Ongoing Opportunities.Job Title: Support Worker - Children & Young People Location: Buckinghamshire Job Type: Temporary / Ongoing Opportunities Pay Rate: From £15.We are currently recruiting experienced Support Workers to work with children and young people across Buckinghamshire in

We are looking to recruit a passionate and motivated Senior Support Worker to join our dedicated team in Reading.You will provide person-centred care and support to individuals with learning disabilities in all aspects of everyday life and to assist them in enjoying a wide range of activities.Senio

Could this be your most rewarding role yet?.To view this advert in Welsh, please.Could this be your most rewarding role yet?.Transitions Foster Carer – Residential Support Worker.Specialist Foster Carer (Ideal for Residential Support Workers).Within 20 miles of Haslingden & Rossendale, Lancash

A £500 Golden Hello is just one of the ways we'll reward you when you join Barchester in this role.As a Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve.You'll assist with daily living, providing support

Notifying package managers of all incidents of self-harm, running/missing, substance misuse, damage to property and violent/ abusive behaviour in addition to any other significant risks identified by the support workers immediately through the EDT (out of hours).

Handle Stage 1 and Stage 2 complaints, including LGSCO responses. Managing Stage 1 & 2 complaints and LGSCO complaint responses. Reviews & Complaints Officer.

Creative Support is a national, fast growing not-for-profit organisation providing support to individuals with a wide range of learning disability and mental health care needs.We are currently looking to add Relief Support Workers to our friendly teams in and around Leicester, Leicestershire.In Lei

Liaise with CDP / Managers to ensure care continuity – gaps in rota’ skills • Conduct audits on care records to ensure compliance • Promote safe working practices • Contribute to the service improvement • Promote the service to wider market Communication & Coordination • Act as a l

Children's Support Worker Job Type: Temporary / Ongoing Opportunities Pay Rate: From GBP15.We are seeking skilled & flexible support workers in the South of England.We are a key supplier to local authorities in and around London delivering high quality care through our team of dedicated and pass

As a Bank Housekeeping Assistant at a Barchester care home, you'll help to create a warm and homely environment that enables us to meet each resident's unique needs.Keeping the home clean and safe is no small task, which is why the role of a Bank Housekeeping Assistant is so important.The variety o

Children's Support Worker Job Type: Temporary / Ongoing Opportunities Pay Rate: From GBP15.We are seeking skilled & flexible support workers in the South of England.We are a key supplier to local authorities in and around London delivering high quality care through our team of dedicated and pass

We are seeking a dynamic and experienced individual for the role of.Social Work - Senior Practitioner within the Children's Specialist Support Team.This is not just a job; it is an opportunity to make a real difference in the lives of children and families while enjoying the flexibility of a full-ti

Childrens Support Worker Location: East Sussex Pay: From GBP16.Shifts: Long days & waking nights available About the Role We are currently recruiting Childrens Support Workers to work with vulnerable young people who present with mental health needs and challenging behaviours.This is a rewarding

Female Support Worker Required – Supporting a Lady in Her Own Home.We are looking for a compassionate, reliable, and dedicated.This is a rewarding opportunity to make a real difference in someone’s daily life by promoting independence, dignity, and wellbeing.Providing high-quality, person-centre