Complaints manager jobs in WillenhallCreate job alerts

Foster Care Associates (The FCA) Senior/Supervising Social Worker Salary: Up to £40,081.10 per annum - dependent upon experience Benefits: • Company car or £2,000 car allowance, • 30 days' annual leave, rising to 35 days with length of service plus Bank Holidays, • Life assurance, • Company pension, • On-site free parking, • Employee discount scheme, • Medical cash plan Office Location: Hybrid - supporting our Foster Parents across Birmingham, Dudley, Walsall, Wolverhampton and surrounding areas, with an expectation to travel to the regional head office in Bromsgrove on occasions. Ofsted Rating: Outstanding - February 2024 This is an exciting chance to join FCA Midlands and make a real impact. We're looking for a highly motivated and enthusiastic Senior/Supervising Social Worker to join our inspiring, friendly team and help drive the growth and development of our fostering services across the Midlands. With a Bromsgrove-based office and a flexible hybrid working model, you'll enjoy the freedom to balance office collaboration with working from home. About Us Set up by a former foster parent and former social worker in 1994, Foster Care Associates (FCA) is an established fostering agency which forms part of the Polaris Community - one of the UK's largest leading communities of children's service providers. The business was born out of an enthusiasm for delivering fostering services to make a positive difference to the lives of looked after children. Our first office was in the Worcestershire countryside, and that's still where our Head Office is today. We've come a long way since those early days and, over the years, FCA has built a strong reputation for excellence and now offers a wide range of services to children and families. But our purpose remains the same; 'to make a positive and lasting difference for children, families and communities', and it's underpinned by a series of values designed to help us assist children and young people to reach their full potential. Today, we're one of the country's largest and most experienced independent fostering agencies. But just because we're large doesn't mean we're impersonal. At FCA we're one big family, and we're committed to supporting every single child and foster parent, every single minute of the day. Duties Will Include • Support foster parents and their families to achieve outstanding outcomes for all children and young people in foster care., • Support and monitor the continued suitability and competence of foster parents ensuring they provide a safe, healthy, nurturing and learning environment for children/young people., • Ensure that carers fully understand the fostering task, competencies to be achieved and the standards expected, including complaints and representation procedures as detailed in the FCA policies and procedures., • Provide and record regular supervision to allocated foster parents in line with FCA's Operational Standards., • Work in partnership in a team parenting approach to help identify any needs within the foster family e.g. respite, activities, therapy, holidays, with all members of the child's network, including contributing to all relevant meetings and any other tasks defined., • Ensure each child and foster parent is fully compliant in respect of all key documentation., • Attend meetings and/or provide reports for Commissioning Teams to address individual packages of care., • Promote participation of children/young people in the development of the agency and in accessing resources and opportunities in their local community., • Participate in an out-of-hours support service on a rota basis., • Undertake occasional initial home visits and Form F Assessments. You Must Have • A Social Work qualification., • Professional registration with Social Work England or equivalent., • Proven ability to produce a high standard of report writing., • A comprehensive working knowledge of relevant legislation and child safeguarding procedures., • The willingness and ability to travel extensively (including occasional nights away)., • Confidence with transporting children and young people in sometimes stressful/difficult situations., • A full driving licence. Interested in joining us? For an inspiring and friendly conversation about this exciting role, get in touch with Rachel Lowe, Fostering Service Manager, on 07483 140 323. Ready to make a difference? Apply today, and we'll be in touch with you shortly! No agencies, please. Foster Care Associates is an equal opportunities employer and has been awarded the disability confident employer by Jobcentre Plus. The successful applicant will be subject to an enhanced DBS check. PandoLogic. Category:Social Services, Keywords:Adoption Social Worker, Location:Willenhall, ENG-WV13 3HT

Company Description At Tipton & Coseley Building Society, we have been proudly serving our community since 1901. Based in the West Midlands, our branches provide personalised financial solutions to help customers save, build financial resilience, and achieve homeownership. Committed to making a positive impact, we foster a culture that values creativity, diversity, and career growth, offering rewarding opportunities for our employees. Role Description We are seeking a Branches Cluster Manager for a 12-month fixed-term contract. This full-time hybrid role sits at the heart of our retail operation, where you will provide values‑led leadership across our five branches, ensuring teams are empowered to deliver sustainable high performance aligned to our strategic objectives. You will play a key role in strengthening our presence within the local community while ensuring regulatory compliance is consistently achieved. Hours: 35 hours per week, including 1 in 2 Saturdays (with time off in lieu) Location: Tipton, West Midlands, with frequent travel required to our local branches The Society is able to offer hybrid working, following successful completion of an initial probationary period, you may be able to work 2 to 3 days at home each week. In this role you will: • Provide inspirational, values‑led leadership across a cluster of retail building society branches, supporting Branch Leaders and their teams., • Build strong and effective working relationships that promote trust, collaboration and accountability across the cluster., • Coach, develop and performance manage Branch Leaders and their teams to deliver sustainable high performance aligned to strategic objectives., • Lead the successful implementation and embedding of change, ensuring new ways of working are adopted and sustained., • Champion exceptional customer experience across all channels, delivering positive customer outcomes in retail savings., • Ensure each branch plays a visible and meaningful role within its local community, strengthening the Society’s reputation., • Maintain accountability for operational standards, risk management and regulatory compliance across the branches network., • Support customer interactions across face‑to‑face, telephone and digital channels, role modelling best practice where required., • Take a proactive and agile approach to planning and delivery, demonstrating resilience in a changing environment., • Respond to out of hours call‑outs and premises related issues if required., • Ensure complaints are effectively managed in line with the Society’s Complaint Handling Policy and Procedures. To be considered for this role you will: • Bring experience within retail banking and/or the savings sector, gained as a Branch Manager or as a leader of branch managers., • Bring proven experience leading multiple customer‑facing teams within a regulated financial services environment., • Ideally demonstrate experience gained as a successful leader of leaders, with strong capability in coaching, performance delivery and talent development., • Have a strong customer‑first mindset with a passion for delivering high‑quality, compliant retail services., • Demonstrate experience of leading and embedding change, ensuring teams adopt and sustain transformation initiatives., • Be a strategic thinker, able to translate strategy into consistent execution across multiple branches., • Have a strong understanding of UK financial services regulatory and compliance frameworks or the ability to quickly develop this knowledge., • Show resilience, adaptability and drive, thriving in a fast‑paced environment., • Have a strong understanding of effective complaints resolution in a regulated financial services environment., • Hold 5 GCSEs (grades 9–4 / A*–C or equivalent), including Maths and English. Why join us at the Tipton? Located in the heart of the Black Country, here at the Tipton & Coseley Building Society we've created a working environment where employees can pursue worthwhile and rewarding careers, where creativity and productivity are encouraged, recognised and valued. Our head office is based in the centre of Tipton, with local amenities including a local park and canal suitable for lunch time walks and a local train station connecting to nearby city centres including Wolverhampton and Birmingham. Being a smaller building society, you will have access to all decision makers. Our open and approachable stance means you will cross paths with senior team members daily and your thoughts, recommendations, and ways of thinking differently will be respected and considered. Our benefits include: • 27 days’ annual leave plus public bank holidays, • Staff annual discretionary bonus scheme, • Pension contribution, • Life assurance of 4 x basic salary, • Private Healthcare, • Permanent Health Insurance, • Health Cash Plan, • Access to internal Mental Health First Aiders, • Access to a Wellbeing hub and Employee assistance programme, • Celebration days, • Volunteering opportunities, • Benefit Hub subscription: giving access to a wide range of discounts across many different sectors, • Free parking Applications: If you would like to apply, please send your full CV with a covering letter indicating your suitability for the role. Please note, we may close this vacancy earlier than the advertised date if we receive a high volume of applications. To view our Recruitment Privacy Notice, please click here: www.thetipton.co.uk/media/cyddkruq/privacy-notice-recruitment-v6-april-2026.pdf Tipton & Coseley Building Society is proud to be an equal opportunity employer. We are firmly committed to creating and maintaining a diverse and inclusive workplace in which all employees are valued, respected, safe, supported, and listened to without judgement or prejudice. We celebrate difference and encourage everyone to join us and be themselves at work. Please let us know if you need reasonable adjustments for any part of the recruitment process and we will be happy to assist.

Role: Customer Service Specialist Reports into: Head of Customer Services Hours: Monday - Friday between 9.00am - 17:00pm Salary: Up to £28000 per annum Location: This is a hybrid role based primarily from home. You will be required to work from our Wolverhampton/ Hatfield office two days per week Brief Overview of Geobear Geobear is a specialist ground engineering contractor providing rapid, long-lasting solutions to problems of sinking and settling foundations, slabs and infrastructure. We improve and strengthen soils and infill using expanding geopolymers. We are a worldwide organisation and have been working in the UK for almost 40 years. Role KPI’s: • Responding to clients in Whatsapp in 1 hour, • Booking site visits, • Communicating with customers via email within 24 hours of receipt, • <10% inbound call abandonment rate, • 90% call compliance rate, • Ensuring any call backs are undertaken the day they are received, • Working collaboratively to ensure customer portal messages are responded to within 24 hours of receipt The Role: What You’ll Do As a key member of our team, you will drive the initial customer experience and keep our operations running smoothly. Your core responsibilities include: • Lead Management: Accurately input B2B and B2C enquiries from emails, calls, and webforms into Salesforce., • Booking site visits, • Manage Communications with clients via Whatsapp, • Sales Support: Qualify sales opportunities and strategically schedule appointments for the sales team., • Account Ownership: Manage enquiries for private, B2B, and insurance clients across multiple channels, ensuring every customer feels heard and valued., • End-to-End Communication: Take full ownership of the customer journey, providing proactive updates from initial query to resolution., • Administrative Excellence: Execute all project-related admin with precision, including the management of insurance claims and complaints., • Quality Control: Identify and escalate service delivery gaps to ensure we maintain our high standards., • Agility: Tackle ad-hoc tasks as they arise with a flexible, "can-do" approach (full training provided). About You: Skills & Mindset We value attitude and experience over formal qualifications. We want to hear from you if you are a customer-centric professional who fits the following profile: • Proactive and able to be persuasive over the phone, • Having natural urgency to follow up, • Organised and pedantic to follow up all tasks in Salesforce with deadlines and responsibilities, • KPI Driven: You are motivated by clear targets and thrive in a fast-paced environment. You have a genuine passion for high-volume call handling and take pride in "beating the clock" without sacrificing quality. For you, a missed KPI is a missed opportunity to help a customer., • Tech-Savvy: You learn new systems quickly; while full training is provided, prior experience with Salesforce or Claims Handling is a major advantage., • Independent yet Collaborative: You are a self-starter who thrives with autonomy while working remotely, but you never hesitate to jump in and support the team., • Resilient & Reliable: You remain focused in a home-office environment and take pride in being a dependable point of contact. You understand that Geobear customers are often dealing with stressful property issues. You remain calm under pressure, stay focused in a home-office environment, and take personal pride in being a steady, dependable point of contact for worried homeowners., • Problem Solver: You don't need to be an expert in ground engineering—we’ll teach you the science—but you must be an independent thinker with a strong work ethic. We need your intellectual curiosity and work ethic. You are someone who looks for solutions rather than just reporting problems, using your initiative to keep projects moving forward., • Communications Specialist: You possess a "can-do" attitude and a professional phone manner. Whether you are speaking to a residential B2C customer or a professional B2B partner, you adapt your tone to provide a premium, seamless experience at every touchpoint. The customer service role can evolve to a residential sales role after high performance in 3-5 years. YOUR CAREER PATH: FROM CUSTOMER SERVICE TO RESIDENTIAL SALES At Geobear, we believe the best salespeople are built from the inside out. This role is not just a job — it's a genuine launchpad for a career in residential sales. Every day you'll be developing the exact skills our top-performing Area Managers rely on: deep product knowledge from handling hundreds of enquiries, consultative communication from supporting homeowners through stressful property issues, Salesforce mastery, and a sharp commercial eye from qualifying opportunities for the sales team. After demonstrating consistent high performance over 3–5 years — hitting your KPIs, showing strong commercial instinct, and bringing a proactive, solutions-oriented mindset — there is a clear pathway to progress into a Residential Area Manager role. That means owning a territory, conducting site visits, delivering quotes, and managing your own pipeline from first contact to close. We don't promote on tenure alone — we promote people who show they're ready.

Due to growth and investment a long standing food manufacturer are looking for a Technical Account Manager! This is a customer-facing role responsible for delivering technical excellence across complex supply chains. You'll manage retailer relationships, oversee end-to-end product specifications, lead quality and compliance initiatives, and drive continuous improvement across suppliers and internal teams. Key Responsibilities: Act as the primary technical contact for customers Manage complaints, rejections, non-compliance and crisis situations Own product specifications and technical systems Drive supplier performance, compliance, ESG and quality improvement plans Deliver KPIs and year-on-year improvement targets Support product launches, shelf-life validation and critical path activities Attend customer and supplier audits (UK and occasional overseas travel) About You: QCF Level 5-6 (or equivalent) in a relevant discipline 3-5 years' retail head office experience within technical/commercial functions Experience within short shelf-life food supply Strong stakeholder management and project delivery skills Confident, organised and commercially aware Full UK driving licence required. As you know over here at Zest we like to do things properly and always want to keep you, the candidate in the loop. Applying to this 'one of a kind' role you give Zest permission to hold your information. If you want to know more ab...

An experienced Contractor Performance Manager is required to join a renowned Loss Adjusters. • You will play an integral part of their Building Consultancy Division by being a vital link between a network of dedicated and experienced contractors, key clients and all relevant contacts who play a key part within the property repair stage throughout the lifecycle of a Property Claim. Key responsibilities: • Monitor contractor performance, • Manage, build, and maintain an exceptional relationship with all relevant parties who are key to the property repair process, • Carry out operational responsibility for the performance of dedicated network of contractors, • Ensure work is carried out compliantly, adheres to health and safety legislation whilst being fully customer-focused providing a first-class customer service throughout the lifecycle of the repair stage, • Carry out audits and manage complaints providing full and satisfactory resolutions About you: • Experienced in Contractor Management, Compliance, Health & Safety Legislation or Building Consultancy dealing with Property Damage Insurance Claims Repairs, • Be able to manage and oversee a network of contractors ensuring the property repair stage runs smoothly and effectively until conclusion and the property is fully restored, • Exceptional client relationship skills, being ab...

Step into the role of Aldi Store Manager and lead your team to deliver exceptional shopping experiences that go beyond customer expectations. You'll inspire a positive, high-performing work environment while driving operational excellence, maintaining top-quality standards, controlling costs, and ensuring compliance. Your leadership is the driving force behind the store's success!Key Responsibilities• Lead your team to deliver exceptional customer service that consistently exceeds expectations• Drive KPI performance, consistently meeting challenging operational targets• Oversee the execution and supervision of in-store tasks to meet targets and standards• Recruitment for your team, leading them and fostering their growth and development• Handle customer complaints with professionalism and maintain compliance with health & safety standardsSkills & Experience• Extensive experience leading and inspiring high-perming teams in a fast-paced, lean environment• Proven track record in optimising operational efficiency through strategic time and cost management• Demonstrated success in achieving KPIs while upholding the highest standards of compliance and due diligence• Commitment to delivering exceptional customer service and driving business results• Agile, visionary leader who can proactively embrace change with a results-driven mindsetOur Benefits•A market-leading salary package•25 days annual le...

EXPERIENCED WASTE MANAGEMENT & RECYCLING INTERNAL ACCOUNT MANAGER / SALES COORDINATOR TO DELIVER OUTSTANDING CUSTOMER SERVICE AND BOOST SALES TITLE: Internal Account Manager / Customer Service Executive - Waste & Recycling LOCATION: Oldbury area SALARY: Up to £30,000 DOE PREVIOUS ROLES IN WASTE MANAGEMENT & RECYCLING MAY HAVE BEEN: Customer Service Advisor, Telesales executive, Internal Account Manager, Sales Coordinator, Customer Service Executive, Internal Sales Advisor YOU WILL HAVE WORKED IN: Waste Management, Paper Recycling, Clinical Waste, Plastic Recycling, Industrial Services, Washroom Services, Hygiene Services, Hazardous Waste, Food Waste, Metal Recycling, Waste Brokerage, Skip Hire, Aggregates Recycling, Construction & Demolition Waste, Green Waste ROLE: Internal Account Manager / Customer Service Executive - Waste & Recycling You deliver high-quality customer care, managing enquiries across multiple channels and supporting the Sales and IC teams with accurate quotations. You handle waste-input bookings, transport coordination, and all required documentation, while overseeing invoicing, resolving queries, and managing complaints. You will onboard new customers, support key accounts with reporting and scheduling, and liaise with drivers and internal teams to ensure smooth operational, technical, and regulatory integration. EXPERIENCE...

Job Title: HR Business Partner Location: Tividale Position Type: Full Time Line Manager: Group HR Director Travel Required: Office based in Tividale with ad hoc travel to Redditch or Kidderminster Job Description Responsibilities Recruitment & Onboarding • Support with end-to-end recruitment processes including advertising vacancies, shortlisting, arranging interviews, and issuing offers., • Conduct reference checks and ensure right-to-work compliance., • Support onboarding and ensure induction processes are followed for all new starters. Employee Relations • Lead on allocation of fact find investigations to the Operations Team. Responsible for ensuring they are completed within group framework., • Lead on all disciplinaries., • Lead on complex fact find investigations., • Lead on any HR / People related matters, such as grievance, flexible working requests., • Driver complaints / queries. HR Administration • Lead on maintaining and updating employee records on the Natural HR system. Absence Management • Monitor sickness absence and ensure all return to works are complete...

Senior Investment & Asset Manager Permanent £60-65k + car allowance West Midlands Hamilton Woods Associates are currently recruiting for a Senior Investment Manager to provide be responsible for the day-to-day programme and project management, on a permanent basis. Duties and Responsibilities of the Asset Manager: • Provide effective and strong leadership to the services and asset management teams, • Ensure contractors plan, programme and complete works in accordance with agreed specifications, • Manage project works and programmes as detailed to ensure works are completed on time, within budget and to specification, • Monitor contractors' performance against agreed targets, • Produce work schedules and specifications, • Assist, review and monitor budgets, • Monitor Health and Safety on all projects, • Manage and resolve complaints Essential Requirements of the Senior Investment Manager: • A relevant professional qualification- CIOB, RICS, • Experience of contract procurement and management of major works, • Relevant degree or strong experience in the role, • Full UK Driving Licence To be considered for this exciting role, please contact Alice Wright - Senior Recruitment Consultant at Hamilton Woods or apply online with a covering note of your experience and suitability refe...

We are looking for an experienced and commercially focused Customer Account Manager to join our growing waste management team. This role is ideal for someone with previous experience within the waste, recycling, skip hire, or environmental services industry who understands the importance of customer relationships, service delivery, pricing, and margin management. You will be responsible for managing both new and existing customer accounts, converting enquiries into profitable business, and delivering outstanding customer service in a fast-paced environment. Key Responsibilities Manage and grow a portfolio of existing and new customer accounts Build strong, long-term client relationships to maximise retention and repeat business Handle incoming enquiries and bookings via email and telephone Prepare accurate quotations and negotiate commercially profitable rates Convert customer enquiries into confirmed sales orders Process orders accurately using the in-house system Resolve customer issues and complaints professionally, escalating where necessary Input invoicing details, pricing, and weight ticket information accurately Liaise with transport, operations, and technical teams to ensure smooth service delivery Identify opportunities to increase revenue and improve account performance * Work collaboratively with the wider team to achieve company targets and business goals...

Strive are a UK wide Supply Chain & Logistics management recruiter. Please visitstrive . co . ukfor additional roles across engineering, production, warehouse & transport operations. Title: Transport Operations Manager Region: Witney Oxfordshire - OX29 Salary: £50k - £55k + Bens We are delighted to assist a medium-sized client to find an experienced Transport operations Manager. They are involved in waste management, collection & recycling operating in a complex /high care environment. Their client base includes construction, energy, engineering & all industrial sectors. The vehicles are bespoke & all staff are highly trained. Ideal candidate: A CPC qualified Transport Manager is a minimum. You must have had a deep input into running & overseeing all aspects of transport management. Likewise, as aspects of driver management & related performance. Hands on management of c30 drivers Full responsibility for day-to-day transport operations, ensuring efficiency, compliance, and strong commercial performance. You will run the O License This is not a desk-based role. We are looking for someone who is present, proactive, and confident in managing drivers, challenging performance, and maintaining full control of the operation. Manage transport operations, including routing, planning, and fleet utilisation. Monitor and improve vehicle performance, efficiency, and downtime. Ensure full compliance with transport legislation and operator requirements. Take ownership of cost control, KPIs, and operational profitability. Work closely with planners and operational teams. Lead and manage drivers, ensuring performance and accountability. Maintain accurate records and ensure audit readiness. Ensure reliable and timely service delivery, resolving customer issues and complaints effectively. Support maintaining accreditation standards, including the Fleet Operator Recognition Scheme (FORS). Essential requirements Proven experience in transport Minimum 2 years managing drivers or operational teams. CPC qualified Experience using TMS, routing systems, and MS Office. Good knowledge of the Oxfordshire area. Full UK Driving License. IOSH or equivalent safety training. Work Environment: Office based Working hours: Monday to Friday 07:00 to 16:30 PPE requirements: in operational areas - Generous holiday entitlement 27 days + Bank Holidays - Company pension scheme - Company events - Full PPE & uniform supplied - Cycle to work scheme - On-site parking This really is a fabulous opportunity, we look forward to your application. TPBN1_UKTJ

Job Title: Personal Banker Location: Wolverhampton (Fully Office Based) Salary: £27,000 per annum Contract: 6 month FTC About the Role We are seeking a motivated and customer-focused Personal Banker to join our Wolverhampton branch. This role is central to delivering exceptional service to our existing clients, developing new client relationships, and supporting the branch in achieving its sales objectives. As a Personal Banker, you will be the first point of contact for customers - providing financial guidance, handling transactions, and promoting our products and services. Your ability to build trust, maintain professionalism, and go the extra mile will make you a valued member of our team. Key Responsibilities Proactively identify and pursue sales opportunities through referrals, networks, and events. Deliver outstanding customer service via phone, email, and face-to-face interactions. Handle customer queries and complaints promptly and professionally. Promote and cross-sell banking products and services to meet customer needs. Support business development initiatives, including attending events and networking activities. Process new account applications, service requests, and AML checks. Operate cash services, maintain accurate registers, and process remittances. Provide cover for colleagues when required and undertake delegated responsibilities from senior management. Skills & Competencies Strong networking and sales skills. Excellent interpersonal and communication skills (both written and verbal). Ability to establish credibility and rapport quickly. Comfortable discussing financial needs and tailoring solutions for customers. Previous retail sales or banking experience preferred. Results-driven with a proactive, self-motivated approach. Reporting Line Reports directly to the Area Branch Manager and works closely with the Business Development Manager and Head of Sales. Why Join Us? This is a fantastic opportunity to join a reputable banking institution where you'll be supported to develop your career, build lasting client relationships, and make a positive impact on our customers' financial journeys

Role: Group Practice Manager Salary: £55-65K Location: Coventry Flexibility for 4 days per week or full-time We are proud to be supporting a progressive and values-driven private healthcare organisation in their search for a Group Practice Manager. Job Summary The Group Practice Manager will take overall responsibility for the operational leadership and management of their multiple practices. This is a pivotal role, directly supervising a team that includes 2 Deputies, 4 Site Managers/Leads, an Assistant Service Manager, and other staff as required. You will be accountable for delivering high standards of leadership, operational oversight, and service delivery, while fostering a culture of collaboration, innovation, and continuous improvement. The role offers flexibility and could be part-time depending on the candidate, but it will require adaptability to meet the evolving needs of the business. Key Responsibilities Operational Leadership & Practice Oversight Lead the day-to-day operations across 4 branch surgery sites in Coventry, ensuring smooth, efficient, and high-quality service delivery. Foster strong communication channels between practices, staff, service users, and the Alliance to ensure transparency and collaboration. Collaborate with Data Analysts and Practice teams to develop and maintain robust performance reporting tools, providing regular updates on progress, risks, and opportunities to the Head of Operations. Strategic Planning & Performance Management Support the development and reporting against clear, measurable objectives and outcomes, implementing corrective actions when needed to ensure continuous improvement. Supervise and mentor the Practice Management team, providing daily guidance and formal supervision to build a high-performing, motivated workforce. Facilitate and lead formal meetings, training sessions, and updates—occasionally off-site and outside standard hours—to support staff development and service excellence. Team Development & Workforce Planning Delegate responsibilities effectively, ensuring staff receive appropriate support, supervision, and training tailored to their development needs. Monitor workloads, deadlines, and performance across practices, producing insightful reports to inform decision-making. Oversee recruitment, induction, and ongoing development of new staff, contributing to a culture of learning and growth. Quality Assurance & Compliance Drive quality improvement by auditing QOF and Enhanced Services performance to maximise income and service impact. Stay abreast of primary care IT developments, including DoH initiatives like EPRs and disease coding, and ensure timely updates to the management team. Ensure compliance with NHS and statutory obligations, working closely with the Safety & Quality team and CRGPA colleagues to develop and implement new protocols. Culture & Engagement Cultivate a positive, inclusive environment where all team members feel valued and empowered to contribute to practice development. Promote a culture of innovation and continuous improvement, encouraging adaptability and proactive change management. Lead the development and management of the Practice/PCN Patient Participation Group (PPG), ensuring effective recruitment and engagement systems are in place. Service Excellence & Patient Experience Take a strategic approach to enhancing patient services, ensuring alignment with local and national guidelines. Oversee appointment systems, repeat prescribing processes, and patient access strategies to meet demand and improve satisfaction. Maintain robust systems for patient feedback, complaints, and significant event reporting, ensuring learning is shared and acted upon. Collaboration & Stakeholder Engagement Build strong partnerships with internal teams, external stakeholders, PCNs, and Warwick Medical School to enhance service delivery and student experience. Represent the practices within the local PCN, ensuring active participation and alignment with broader healthcare initiatives. Work flexibly across sites and within a matrix-style environment, contributing to a cohesive and integrated service model. Finance & Business Continuity Responsible for budget management and financial oversight, including petty cash coordination with the Finance Team. Ensure timely submission of claims and audits, maintaining accurate records for verification and compliance. Develop and maintain a comprehensive Business Continuity Plan tailored to the needs of the Practices. Additional Duties Undertake additional responsibilities as requested by the Chief of Operations, supporting the evolving needs of the organisation. Essential Must have wider operational NHS service experience Must have Group Practice Management experience Must be enthusiastic, a great communicator, and have strong values Benefits Excellent NHS Pension NHS Fleet Car Solutions 27 days holiday Enhanced maternity/paternity package Blue Light Discount Card Employee Assistance Programme If you wish to be considered for this role or would like an initial conversation, please contact Joanne Harris on (phone number removed) or by email (url removed)

Job Description: Compliance Manager – Prepared Fresh Produce Location: West Midlands (Site-Based) Salary: DOE Contract: Full-time, Permanent. Reporting to Senior Technical Manager Overview We are seeking an experienced and proactive Compliance Manager to join a newly commissioned prepared fresh-produce site in the West Midlands. This is a pivotal role within a fast-paced, high-care environment supplying major UK retailers. You will be responsible for ensuring the site operates to the highest standards of food safety, legality, and quality, embedding robust compliance systems from day one and supporting the technical agenda as the site scales. This is an excellent opportunity for someone who thrives in a hands-on, operational setting and enjoys building strong foundations for long-term technical excellence. Key Responsibilities Food Safety & Compliance · Maintain and continuously improve the site’s Food Safety & Quality Management System (FSQMS). · Ensure full compliance with BRCGS, retailer Codes of Practice, UK/EU legislation, and internal standards. · Lead the preparation and execution of third-party, regulatory, and customer audits. · Oversee HACCP, TACCP/VACCP, allergen management, and traceability systems. · Ensure all documentation, procedures, and records are accurate, up to date, and audit-ready. Operational Support & Governance · Work closely with production, hygiene, engineering, and technical teams to ensure compliance is embedded across all site activities. · Conduct internal audits, GMP inspections, and compliance checks, driving corrective and preventative actions. · Support commissioning activities by ensuring new processes, equipment, and flows meet food safety requirements. · Monitor and report on key compliance KPIs, identifying trends and improvement opportunities. Customer & Supplier Interface · Support customer technical visits, audits, and queries, providing accurate and timely information. · Work with suppliers and raw-material teams to ensure incoming goods meet specification and compliance standards. · Assist in managing customer complaints, root-cause investigations, and corrective action plans. Training & Culture · Deliver food safety, hygiene, and compliance training across the site. · Promote a strong food safety culture, ensuring all colleagues understand their responsibilities. · Coach and support operational teams to drive consistent standards and behaviours. Skills & Experience Required Essential · Experience in a compliance, QA, or technical role within fresh produce, chilled foods, or high-care FMCG. · Strong working knowledge of BRCGS, HACCP, and UK/EU food safety legislation. · Proven experience in audit preparation and management. · Excellent attention to detail with strong organisational and documentation skills. · Confident communicator able to influence across all levels of the business. · Comfortable working in a fast-paced, hands-on environment. Desirable · Experience supporting a new site, line commissioning, or major process changes. · Exposure to major UK retailer standards (Tesco, M&S, Sainsbury’s, Morrisons, Aldi, Lidl, Asda). · Food Science or related qualification (Level 3/4 HACCP desirable). Personal Attributes · Proactive, structured, and calm under pressure. · Strong problem-solver with a practical, solutions-focused mindset. · Passionate about food safety and continuous improvement. · Able to build strong relationships across technical, operations, and customer teams

Job Title: Personal Banker Location: Wolverhampton (Fully Office Based) Salary: 27,500 per annum Contract: 6 month FTC - potential to turn permanent About the Role We are seeking a motivated and customer-focused Personal Banker to join our London branch. This role is central to delivering exceptional service to our existing clients, developing new client relationships, and supporting the branch in achieving its sales objectives. As a Personal Banker, you will be the first point of contact for customers - providing financial guidance, handling transactions, and promoting our products and services. Your ability to build trust, maintain professionalism, and go the extra mile will make you a valued member of our team. Key Responsibilities Proactively identify and pursue sales opportunities through referrals, networks, and events. Deliver outstanding customer service via phone, email, and face-to-face interactions. Handle customer queries and complaints promptly and professionally. Promote and cross-sell banking products and services to meet customer needs. Support business development initiatives, including attending events and networking activities. Process new account applications, service requests, and AML checks. Operate cash services, maintain accurate registers, and process remittances. Provide cover for colleagues when required and undertake delegated responsibilities from senior management. Skills & Competencies Strong networking and sales skills. Excellent interpersonal and communication skills (both written and verbal). Ability to establish credibility and rapport quickly. Comfortable discussing financial needs and tailoring solutions for customers. Previous retail sales or banking experience preferred. Results-driven with a proactive, self-motivated approach. Retail sales experience Reporting Line Reports directly to the Area Branch Manager and works closely with the Business Development Manager and Head of Sales. Why Join Us? This is a fantastic opportunity to join a reputable banking institution where you'll be supported to develop your career, build lasting client relationships, and make a positive impact on our customers' financial journeys. TPBN1_UKTJ

Major Recruitment are currently recruiting for experienced FRENCH SPEAKING Outbound Market Research Interviewers / Telemarketers to work from home, on an ongoing temporary basis, for one of the UKs largest independent research and analytics companies. You will be working on campaigns in the UK area, you must be UK based in order to do this role. Please note you must be based in the UK on a full time basis, to be considered for this position Hours of work - Monday to Friday 9:00am - 5:00pm (please note we cannot offer part time hours for this role) The role will last till a minimum of 14th July potentially longer. Rate of pay - £14.00ph plus commission based on performance, and time/attendance bonus (please note this position is paid monthly) Start Thursday 28th May 2026 The purpose of the role is to contact businesses to conduct an English or French speaking telephone interview, there and then where possible, or to arrange an appointment to call back at a more convenient time for them to participate. The interviews need to be conducted to the highest quality standards and to agreed daily targets. This is a high-volume outbound calling role! Please note you will be working from home, so you will need to have your own Windows laptop or desktop computer ideally with 4GB Ram and a 4 thread CPU with 8mbps download and 5mbps upload internet speeds (no MacBook, Chromebook or IPAD). You will also need your own Direct USB headset, NOT a USB wireless and/or Bluetooth headset. Main Duties Contact businesses to Conduct telephone interviews in accordance with quality standards High volume of outbound calls Complete surveys in a timely manner ensuring all information gathered is accurate and recorded correctly. Supply project related feedback and observations to team manager Dealing with any problems/complaints that arise Working towards daily and weekly targets Building a strong rapport with the person you are speaking to. In addition to your normal duties, you may occasionally be required to undertake additional work necessary to meet the needs of the business, without additional remuneration.Candidate Requirements Excellent communications skills The ability to build rapport quickly and engage with a respondent Literate and numerate Computer literate Excellent timekeeping and attendance Resilient self-motivated and target driven Strong work ethic Extremely organised Own Windows based laptop / computer Own Direct USB headsetWorking From Home - Monday to Friday 9am till 5pm Monthly Pay - 12th of every month £14.00ph plus bonus based on performance, aswell as an extra bonus based on time keeping /attendance INDLS Please click to apply Major Recruitment is acting as an Employment Agency in relation to permanent vacancies and as an Employment Business in relation to temporary or contract vacancies, as defined under the Conduct of Employment Agencies and Employment Businesses Regulations 2003

Job Title: Water Hygiene Operations Manager Location: Walsall, West Midlands Salary/Benefits: £40k - £65k + OTE & Benefits Our client is a multi-disciplined Compliance / Building Services outfit, with a successful and rapidly growing Water Hygiene / Legionella department. They are seeking an experienced and switched-on Operations Manager to join their team in the Midlands region. You will be integral in overseeing the successful delivery of legionella, water hygiene and remedial services to a diverse portfolio of clients. It is essential for interested applicants to hold existing team management experience and must be comfortable with handling simultaneous projects, varying in nature and value. You will be mainly based out of the office, and travelling to site when required, to meet with clients and / or oversee the induction of new engineers. Our client is offering excellent salaries, in addition to bonus structures and comprehensive benefits packages. We can consider candidates from the following locations: Walsall, Wolverhampton, West Bromwich, Birmingham, Coventry, Hinckley, Nuneaton, Leicester, Rugby, Royal Leamington Spa, Redditch, Kidderminster, Stourbridge, Telford, Stafford, Cannock, Rugeley, Lichfield, Tamworth, Stoke-on-Trent, Uttoxeter, Burton upon Trent, Derby, Nottingham, Long Eaton, Beeston, Coventry. Experience / Qualifications: • Successful track record working as a Water Hygiene / Legionella Operations Manager, • Excellent communication and interpersonal skills, • Robust industry knowledge, including: ACOP L8 and HSG 274 guidelines, • It would be advantageous to hold industry-related qualifications (e.g. City and Guilds (WMSoc) Legionella Risk Assessing, TMV servicing, NVQ Level 2 Plumbing, G3 Unvented ticket), • Good literacy, numeracy and IT skills, • Flexible to travel when needed, • Professional manner The Role: • Overseeing the successful delivery of legionella, water hygiene and remedial plumbing services to a mixed porfolio of clients, • Monitoring projects to ensure they are completed within agreed scope and deadlines, • Allocating works to teams of engineers, • Completing competency checks and auditing on engineers / risk assessors, • Acting as a key point of contact for site staff, providing logistical and technical support, • Liaising with clients to discuss contractual requirements and answer any technical queries, • Leading training sessions and tool box talks for site staff, • Working closely with supervisors and members of management to track progress, • Supporting the continued growth of the business, following up on warm client leads, • Upselling of services to existing clients, • Handling complaints from clients and ensuring to investigate and resolve, • Maintaining high customer satisfaction levels, • Carrying out neccesssary diciplinary meetings with engineers, • Completing recruitment within the business, conducting interviews and supporting the on-boarding process, • Reporting into the Directors to discuss company performance Future Select are recruiting in the Water Treatment/Hygiene industry; we work with the best clients & candidates and supply the majority of permanent jobs in the market. We would be interested in speaking to candidates with experience in any disciplines from Risk Assessors, Service Engineers, Account Managers and Business Development/Operational Managers through to Director level. We are inundated with applications, we will endeavour to get back in touch, however if you have applied to Future Select and you have not heard from us after a week, on this occasion, you will not have been successful. Your details will be saved on our system and you will be contacted in the future if a vacancy matches your skills. Future Select Copyright 2026

Thrive Group are delighted to be working with our client in Frome, that is actively looking to recruit a Technical Officer to join the team on a permanent basis. What you will be doing: Carrying out and managing audits including GMP, Hygiene, Glass & Plastic, CCP Calibration of measurement equipment in factory and laboratory to the agreed schedule Support the Quality Assistant Manager with monitoring and investigating customer complaints. Carrying out hygiene inspections. Conduct thorough inspections of incoming raw materials to ensure they meet defined specifications, labelling requirements. Raise supplier nonconformance/rejection notifications and follow up to ensure investigations are carried out within requested timeframes. What you will need to succeed: HACCP level 2, internal auditor qualifications Ideally, knowledge of customer codes or practice and BRC requirements Experience of working in a QA or QC function of a food factory Good communication skills What you will receive in return: to £29,000 per annum (DOE) Company pension 6% employer contribution (Salary Exchange) (Subject to contract) 25 days holiday + Bank holidays 4 x Death in Service Long service recognition Wellbeing initiatives - Free flu jabs, free eye tests, £90 contribution to prescription lenses, free legal and financial helpline and mental health support, virtual GP What you need to do next: If this position sounds of interest and you would like to be considered. Please email on sarah. elliott@ thrivegroup.co.uk or contact me on 01225 632666 to discuss further. Thrive group are acting as an Employment Agency with respect to this vacancy. If you have not heard from a consultant within 7 days, please assume you have been unsuccessful on this occasion. PRMSTH TPBN1_UKTJ

Requisition ID 64362 Position Type FT Permanent Workplace Arrangement #LI-Onsite About the role We have a fantastic opportunity for a Food Safety & Quality Lead to join our Taste & Nutrition Manufacturing facility in Gainsborough, a large-volume site producing coatings and ingredient solutions for key global customers. Reporting to the Plant Manager and working as part of the site leadership team, you will provide site leadership for Food Safety and Quality, ensuring high standards of safety, quality and compliance in line with Kerry Corporate Policies, with a matrix link to the FSQ Network Lead. You will lead a Quality team of 11 people , including 3 direct reports, driving a strong quality-first culture and continuous improvement across the site. This is a permanent, full-time, onsite role and includes occasional travel for training or team meetings. Key responsibilities Food Safety Ensure compliance with food safety regulations and Kerry Manufacturing Standards. Lead site Food Safety and HACCP programs. Ensure GMP, preventive controls, and prerequisite programs are implemented and effective. Maintain GFSI certification. Promote a Safety First, Quality Always culture across the site. Quality Systems Manage and continuously improve Quality Assurance and Quality Control systems. Develop, review, and maintain procedures aligned with Kerry Food Management Systems (KFMS) using Intelex. Conduct internal audits to prevent non-conformances. Oversee food safety systems, Good Laboratory Practices, sanitation programs, ERP quality controls, material control, and FSMA-compliant Food Safety Plans. Compliance and Audits Ensure compliance with regulatory, customer, and Kerry standards. Enforce ingredient specifications, product standards, process controls, formula compliance, sanitation, GMP, and pest control programs. Support regulatory inspections and customer audits, including organic, kosher, and preserved products. Ensure all released products are safe and compliant. Quality Improvement Track, analyze, and report quality KPIs. Support site Quality Improvement Plans and continuous improvement initiatives. Apply Root Cause Analysis and Corrective Action methodologies. Partner cross-functionally to drive process and quality improvements. Support Kerry Production Stream through training and on-the-floor engagement. Customer Complaints Lead investigation and resolution of customer complaints. Ensure timely communication, root cause analysis, and implementation and verification of corrective and preventive actions. People Management Lead, develop, and coach the Quality team. Support recruitment, training, performance management, and succession planning. Ensure team capability aligns with business needs. Manage resources and budgets effectively. Technical Expertise Maintain strong technical knowledge of products, processes, and manufacturing environments. Apply scientific and statistical methods to data analysis and problem solving. Act as the primary technical contact for customers, vendors, and regulatory authorities. Qualifications and skills Bachelors degree in Food Science, Chemistry, Biochemistry, Microbiology or a related Science / Engineering discipline Working knowledge of GFSI standards, such as SQF Minimum 4 years experience in quality and/or food safety within a manufacturing environment People management experience, with the ability to lead, develop and engage teams effectively. Proven experience managing food safety and quality systems. Plant-based manufacturing experience strongly preferred. Good understanding of food safety regulations, including FSMA, and awareness of industry and market trends. What we offer At Kerry, we believe in giving talented, curious people the opportunity to make a difference. Alongside a competitive salary and the opportunity for continuous learning and career development, we also offer 25 days annual leave (excluding bank holidays) Health care Matched pension scheme Perkbox platform, offering discounts and offers with major retailers Share scheme Employee Assistance Programme (EAP). About Kerry Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of sustainable nutrition. A career with Kerry offers you the opportunity to shape the future of food, while developing your career in a truly global environment. Our Safety Purpose At Kerry, we work together in a caring culture where everybody goes home safely every day. We are committed to providing a safe working environment and ensuring that all safety protocols are strictly followed. Join us in creating a workplace where safety is everyones responsibility. Beware of scams online or from individuals claiming to represent us. A Kerry employee will not solicit candidates through a non-Kerry email address or phone number. In addition, Kerry does not currently utilise video chat rooms (e.g., Google Hangouts) to conduct interviews. Refuse any request that asks you to provide payment to participate in the hiring process (e.g., purchasing a starter kit, investing in training, or something similar). Kerry will not ask you to pay any money at any point in the hiring process with the exception of reimbursable travel expenses. In addition, any payments made by Kerry will be from official firm accounts bearing the Kerry name. Recruiter #LI-SR1 Posting Type LI Please note We do not accept CVs or candidate profiles from recruitment agencies where terms of business have not been signed. Additionally, we will not consider or agree to payment of any recruiter fee under these circumstances. This also applies to CVs or candidate profiles sent directly to any Kerry Hiring Managers. In the event that speculative CVs or candidate profiles are submitted by recruitment agencies, we reserve the right to contact these candidates directly and consider them for current or future vacancies without any financial obligation to the recruitment agency. TPBN1_UKTJ

Company Description Location: Rainham, Essex About Us Adler & Allan is a leader in environmental risk reduction, industrial services, and infrastructure support. Working across the UK, we help clients manage critical assets safely, sustainably, and compliantly. As we continue to grow, we are strengthening our commercial functions to support a rapidly expanding customer base and new acquisitions. The Opportunity We are seeking a highly capable Contracts Administration Manager to lead a small, high-performing contracts team and drive excellence across the full contract lifecycle. This role requires strong commercial acumen, the ability to interpret and manage contract risk, and a collaborative approach to working with stakeholders across operations, sales, finance, and newly acquired businesses. You will be responsible for ensuring accurate contract governance, proactive customer engagement, continuous improvement of the contract pipeline, and maintaining the highest standards of service across all contract activities. Job Description Leadership & Team Development Lead, mentor, and develop a team of contract administrators/supervisors. Create structured development plans and conduct regular performance reviews. Build a collaborative, high-performing team culture that supports business growth. Contract Management & Commercial Governance Oversee the preparation, review, negotiation, and management of a wide range of service contracts. Ensure contracts comply with internal policies and minimise commercial and operational risk. Maintain an accurate, fully updated central contract database. Monitor contract performance, ensuring renewals, variations, and commercial milestones are delivered on time. Commercial Insight & Customer Engagement Participate in customer review meetings and present management information as required. Support the sales team in discussing opportunities and pipeline development. Provide regular updates on contract progress, commercial risks, and opportunities for efficiency or improvement. Cross-Functional Collaboration Work closely with operations to resolve service issues or complaints for contracted customers. Collaborate with legal, procurement, finance, and wider business functions to solve contract challenges and support growth. Lead or contribute to continuous improvement initiatives within the contracts function. Operational & Reporting Duties Ensure the timely preparation of internal and external reports. Oversee invoice submissions where required. Ensure all contract-related activity adheres to company processes and high-quality standards. Qualifications About you: Proven experience in contract management, commercial operations, or a similar role . Strong commercial awareness with the ability to identify risk, interpret contract terms, and support strategic decision-making. Excellent negotiation, communication, and interpersonal skills. Strong leadership capability with experience developing teams. High level of organisation, accuracy, and attention to detail. Ability to work collaboratively across departments and at all levels of the organisation. Additional Information Adler and Allan are committed to fostering diversity and inclusion in our workplace. We proudly embrace equal opportunities for all applicants, regardless of race, colour, religion, sex, sexual orientation, gender identity or national origin. If you require any support with your application, whatever the circumstance, please let us know. TPBN1_UKTJ

Income Collection Assistant Walsall Contract £14.82 per hour Our client is looking for an experienced is looking for a Income Collection Assistant Contract estimated to be between 3 - 6 months initially Looking for Credit Control & Debt Collection experienced workers. Onsite within Walsall Civic Centre Office for training and then moves to hybrid basis (up to 3 days onsite per week) To provide an efficient and effective income collection service to meet the aims, objectives and needs of Financial Administration and the wider organisation. This is one of many roles we are recruiting for please visit our website colbernlimited co uk Maximise and secure income due to the Council by undertaking all aspects of income and debt recovery activity in an effective and timely manner and in accordance with relevant policies, processes and procedures. Methods of recovery will include, but are not limited to, outbound telephone, letter, email collection activities and the referral of debts to collection agents. • Evaluate the financial position of debtors, provide practical support and advice regarding payment options, including instalment arrangements and where appropriate refer customers to internal and external support/advice agencies., • Provide training, support and information relating to income collection and debt recovery policies, processes and procedures to colleagues and other stakeholders as appropriate including attending and actively participating in working groups and other meetings as appropriate., • Prepare accurate, clear and concise casework records/notes and identify/enter key action points/outcomes/dates (incl. diary entries) on relevant systems (including debt collection agency systems) to ensure timely monitoring of arrears cases in accordance with the relevant policies and procedures., • Review outstanding cases on a regular basis, including interrogating corporate and department systems and where appropriate prepare relevant notes/documents for handover of cases to senior colleagues where legal recovery activity is required., • Ensure the accurate and timely processing, validation and despatch of financial transactions and documents (including credit notes, invoices and write-off requests), and dealing with matters on non-compliance in accordance with relevant policies and procedures., • Assist in providing a high-quality, cost effective, best in class customer focussed service, working with customers to focus on the prevention of debt, whilst ensuring their needs are met., • Providing support to senior colleagues in dealing with customer disputes and complaints and identifying/implementing appropriate service improvements. Abilities/Skills: (refer to JE guidance document) Ability to evaluate the financial position of a debtor and provide advice and support regarding payment options, including agreeing instalment arrangements. Ability to use IT systems to process transactions, enter case notes, produce reports, and monitor and reconcile financial information. Able to show a flexible approach to working and manage own workloads including monitoring and reviewing allocated cases on a regular basis and providing updates to senior manager and colleagues as required. Able to show understanding of Health and Safety issues. Knowledge/Experience: specify type, level and qualitative (not quantitative required); if any. Substantial experience of debt recovery processes and methods to maximise income, including the use of various income recovery techniques plus experience in recording clear and concise records/notes to ensure timely monitoring of arrears. Experience of processing and validating transactions and control documents and understanding matters of non-compliance of processes and procedures. Knowledge and understanding of objectives and targets. Experience of providing a customer focussed service and ability to communicate effectively. Experience in the use of financial systems and processes, and experience of reviewing those systems and processes in order to identify and develop improvements and implement new ways of working, including any service improvements identified from customer disputes and complaints. PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer

Banking Branch Manager Location: Poulton-le-Fylde (with occasional travel to Barrow-in-Furness) Salary: £30,000 – £35,000 per annum Monday to Friday - 8:45am - 5pm - Occasional work on weekends Outsource UK are recruiting aBranch Manager to lead a customer-focused branch team and support the delivery of an ambitious Direct Distribution Strategy. This is a key leadership role for an experienced branch professional who is passionate about delivering excellent customer outcomes, driving business growth, and building strong community partnerships. You will ensure the branch is a visible and trusted hub within the local area, while maintaining the highest standards of compliance, operational risk management, and service delivery. Key Responsibilities Identify, assess, monitor and mitigate risks in line with the organisation's risk framework and regulatory expectations Ensure all activities are carried out in line with policies, processes, conduct rules and regulatory guidelines Drive performance against agreed objectives and support the delivery of annual business goals Ensure branch manager controls are completed in line with the Control Manual Maintain overall responsibility for branch quality assurance checks Understand and apply Consumer Duty principles to ensure consistently positive customer outcomes Handle member/customer complaints in line with procedure, providing summary resolutions and escalating where appropriate Build and maintain relationships within the local community, developing partnerships and identifying opportunities to grow presence and reputation Support business development activity to strengthen brand awareness and generate new opportunities Lead, coach and develop the branch team to foster accountability, service excellence and continuous improvement Ensure HR and people records are accurately maintained (sickness, annual leave, performance reviews and annual appraisals) Promote a positive, inclusive and professional working environment Key Skills & Experience Required Minimum of five GCSEs (or equivalent), including Maths and English at grade C/4 or above Proven experience in a branch leadership or management role (financial services desirable) Excellent communication and interpersonal skills Strong attention to detail with a “right first time” approach Sound awareness of market opportunities and a clear focus on achieving growth targets Confident handling complaints and supporting fair customer outcomes Leadership and management qualification is desirable (but not essential) What's in it for you? Competitive salary of £30,000 – £35,000 Opportunity to lead a key branch and make a genuine impact in the local community A role offering variety across leadership, customer service, compliance and business development Long-term career opportunity within a respected and customer-focused organisation To apply, please submit your CV today and a member of the Outsource UK team will be in touch. Inclusion Statement: Outsource UK is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. You'll receive fair consideration for your application regardless of your race, religion or belief, gender, gender identity or expression, sex, sexual orientation, disability, marriage and civil partnership, pregnancy and maternity, or age. We're proud Corporate Members of the Hidden Disabilities Sunflower. If you need any adjustments at any stage - from application to interview or in your new role - please let us know. We're here to support you every step of the way. We believe diversity of thought and background makes us stronger, and we welcome applications from people of all backgrounds and life experiences. TPBN1_UKTJ

Quality Manager West Midlands Permanent Our West Midlands based client is a Chemical manufacturer, they are currently recruiting for a Quality Manager to ensure product / site-wide quality compliance Duties for this position will include : Liaising and guiding the QC laboratory team to ensure compliance Driving quality improvement initiatives Leading and maintaining HACCP systems, including risk assessments and HACCP team coordination Monitoring KPIs, raw material quality control, hygiene standards, and audits Conducting internal audits, inspections, and support third-party audits Ensuring compliance with BRC standards, GMP requirements, and customer quality policies Investigating non-conformities, complaints, and packaging issues, implementing corrective actions Managing and updating SOP systems and quality documentation Preparing quality investigation reports Applications are invited from candidates with a BSc in a scientific subject (or related) together with previous suitable skills and experience This is a permanent position offering an attractive salary (depending on skills and experience For further details contact or to apply please contact (url removed) (phone number removed)

Senior Food Safety & Quality Manager Location: Grantham Contract: Permanent Industry: Food Manufacturing We're looking for a dynamic Senior Food Safety & Quality Manager to lead technical operations within a key business unit. You'll ensure the site consistently meets the highest standards of food safety, quality and compliance while supporting operational and financial performance. What You'll Do Lead and improve HACCP-based quality systems, ensuring BRC, legal and customer standards are always met. Drive Food Safety & Quality culture across the site, supporting continuous improvement. Conduct factory audits, analyse technical data and lead root-cause investigations. Support customer audits, implement corrective actions and manage compliance. Reduce complaints and streamline reporting, traceability and process control systems. Lead, coach and develop the technical team, driving engagement and performance. Contribute to CI plans and deploy lean tools to improve results. Maintain strong hygiene standards and support site health & safety goals. What You Bring Senior technical/QA experience in food manufacturing. Strong knowledge of HACCP, BRC, and food safety legislation. Confident leader with excellent communication and problem-solving skills. Ability to manage multiple priorities and influence cross-functional teams. Why Join Us? Major impact on site performance and technical excellence. Supportive leadership and clear development opportunities. Fast-paced, meaningful role in a growing organisation. TPBN1_UKTJ

Governance Manager - Business Partnering Aylesbury, Buckinghamshire - Hybrid £60,770 per annum Full Time, Permanent Are you a great people manager looking for your next opportunity? AtFairhivewereexcited to welcome an enthusiastic and dynamic Governance Manager BusinessPartneringtoour Governance team! If you thrive on leading and supporting people and want to make a meaningful impact in the housing community this might just be the perfect opportunity for you! About the role In this roleyoullhave the chance to inspire and develop your team whilst working on projects that really make a difference.Youllwork with a friendly team to developnew ideasto strengthen our values and vision for the future. Working closely with the Head of Governance and Company Secretary, this role will play a key part in embedding best practice, regulatory compliance, and continuous improvement. You will support the delivery of strong governance, performance, and risk management across the organisation. You will lead on the development and oversight of performance management frameworks, risk management, insurance, and business continuity arrangements. Acting as the organisations insurance subject-matter expert, you will manage broker relationships and oversee insurance claims. You will also be accountable for complaints governance, ensuring robust complaints and customer feedback processes are in place and that learning is captured and acted upon to improve services. The role involves producing high-quality KPI reporting, Tenant Satisfaction Measures, and benchmarking insights for senior leadership, the Board, and Committees, supporting informed decision-making across the business. You will lead and support a small team, promoting high performance, accountability, and excellent customer service. About you... We are looking for someone with; A relevant degree, or substantial experience in a similar role Strong verbal and written communication skills with the ability to build collaborative partnerships Strong organisational, time management, administrative and prioritisation skills Good IT skills About us AtFairhiveHomes,weredriven by a simple yet powerful vision: Homes for Living, Communities for Life Thisisntjust what we do;itswhat we strive for every day. As a non-profit housing association,werededicated to providing affordable housing to over 20,000 individuals in our community. Our residents are truly at the heart of everything we do. We are dedicated to supporting our residents and neighbourhoods. Whether we aremaintainingour high-quality homes or building new ones, our mission is to foster thriving communities where everyone feels welcome and can proudly say, 'This is my home.' We believe that a strong community starts with quality housing, andwerehere to make that vision a reality. Benefits In this role,youllhave the opportunity to develop your career in an empowering environment where your contributions are valued and recognised. AtFairhive, we invest in your wellbeing. You can join our Health Cash plan which enables you to claim money back against a wide range of services and treatments. We believe that flexibility fosters a more productive and enjoyable working environment. Therefore, depending on the role requirements, we offer flexible working conditions that help you balance your work and life! Youllbe part of a mission-driven organisation that makes a tangible difference in the community, allowing you to feel fulfilled in your work every day. Our commitment to you Werefocused on creating a workplace that celebrates inclusivity and diversity. We want everyone to feel comfortable bringing their true selves to work, contributing their unique perspectives and talents. We recognise that our differences are what make us stronger and are committed to having our teams reflect the diverse communities we serve. Your unique experiences and insights are exactly whatwerelooking for. We arereally proudof our initiatives to become an employer of choice, whetheritscoming along to one of our Menopause Cafés, becoming one of our Neurodiversity Champions or joining one of our inclusion lunches and learn sessions. Plus, our supportive team culture and active social committee meanyoullalways have a strong network of people around you! Take a lookat our LinkedIn profile to learn more about what our colleagues have been talking about or championing this year. Ready to Apply? We understand that not every candidate will tick every box on our list. If your experience looks a bit different from whatwerelooking for, but you believe you can bring something valuable to the role, we still want to hear from you! Ifyoureready to take the next step in your career and work in an environment that values your contributions, please apply, wecantwait to meet you! The closing date for applications will be5thJune2026but we might close it early if we find the right person before this date. TPBN1_UKTJ

The salary advertised is full time (35 hours per week, 52 weeks per year).Part-time hours / sessional posts will be pro-rated accordingly.This is a 39 week sessional post i.Monday - Thursday, 08:45-15:15.Campie Primary School nestles within the East Lothian town of Musselburgh to the west of the riv

Provide care and support to service users within a very sheltered housing facility.There are 2 positions available:.Care and Support Worker position will be working 5 shifts a week.Mixture of early and late shifts.Salary will be: £26,864 to £27,631.Care and Support Worker position with be working

Support the Home Manager in meeting statutory, regulatory and organisational requirements, including record-keeping and audits. Experience of leading a shift or deputising for a manager. This is a key leadership role within the home, supporting the Home Manager and senior team to deliver high-qualit

Renfrewshire Council are looking to recruit enthusiastic and caring early learning support workers for our general supply pool.Appointable candidates will be required to work on a temporary basis covering short or long-term requirements within early learning and childcare establishments across the f

Relief Social Care Assistant, St Brendan’s, Isle of Barra.Distant Islands Allowance per hour).You will work enthusiastically as a member of a team that promotes and supports Adults with Support Needs to actively take part within local resources and facilities, to maximise their inclusion, independ

As a Kitchen Assistant at a Barchester care home, you'll help to provide the first-class food and hospitality that enable us to give our residents exceptional all-round care and support.A healthy, nutritious diet is vital to ensuring our residents' wellbeing and helping them enjoy daily life with us

The salary advertised is full time (35 hours per week, 52 weeks per year).Part-time hours / sessional posts will be pro-rated accordingly.This is a 39 week sessional post i.We are looking for an enthusiastic Early Years Support Worker to join our Rosehill Early Learning and Childcare Team.This is an

This is a casual, part-time role offering flexible working.As a Bank Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve.You'll assist with daily living, providing support and companionship and sharing grea

The salary advertised is full time (35 hours per week, 52 weeks per year).Part-time hours / sessional posts will be pro-rated accordingly.This is a 39 week sessional post i.Monday - Thursday, 08:30-15:00.This is an excellent opportunity for someone who wants to progress their Early Years Career at C

We're currently looking for individuals across the country to take part in remote paid research, including remote focus groups, product trials, and consumer studies.Earn up to £700 a week in your free time by providing feedback on everyday products and services.If you're comfortable sharing your op

The salary advertised is full time (35 hours per week, 52 weeks per year).Part-time hours / sessional posts will be pro-rated accordingly.This is a 39 week sessional post i.Monday - Thursday, 11:30-15:00.You will be asked to indicate which post(s) you would like to be considered for when you complet

The salary advertised is full time (35 hours per week, 52 weeks per year).Part-time hours / sessional posts will be pro-rated accordingly.This is a 39 week sessional post i.Temporary until 31st March 2027.Wednesday - Thursday, 10:00-15:15.We are looking for an enthusiastic Early Years Support Worker

The salary advertised is full time (35 hours per week, 52 weeks per year).Part-time hours / sessional posts will be pro-rated accordingly.This is a 52 week non-sessional post i.Post 1 - Full time 35 hour post.Monday - Thursday, 09:00-17:00.Wednesday & Thursday, 08:00-17:00.You will be asked to indic

Temporary Medical Receptionist (Remote).Remote (Supporting a GP Surgery).Temporary 1st June until approximately September (end date TBC).We are seeking a reliable and organised.GP surgery team on a temporary remote basis from.This is an excellent opportunity for someone with previous GP or healthcar

At Fiji Skin Clinic, we believe real confidence starts with feeling understood.We are a leading skin and laser clinic based in Sutton Coldfield, known for combining advanced aesthetic treatments with a genuinely caring, personalised approach.Our focus is never just on treatments — it’s about cre

Managers within the teams are approachable and supportive. As a Social Worker you will be confident in your analysis and decision making to deliver purposeful and effective social care supported by experienced colleagues and managers.

Competitive Salary: Starting at £26,116 rising to £26,738 after 8 months, plus an uncapped monthly commission scheme.Online GP: Access to a private GP 24/7 for you and your immediate family.Paid Carer’s Leave: Market-leading carers leave with up to 2 weeks off.Family Leave: Equalised maternity,

Job Title: Nursery Practitioner / Nursery Assistant (Supply) Contract Type: Temporary / Flexible / Supply About the Role We are recruiting passionate and reliable Nursery Practitioners and Nursery Assistants to join our supply team.This flexible opportunity allows you to work across a variety of ear

Shift Pattern - 20 hours Part Time Evenings.If you’re a confident talker who enjoys asking questions and getting to know people, then this could be the role for you.Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a

Job Title: Nursery Assistant (Supply) Location: Henley (flexible / supply basis) Contract Type: Temporary / Flexible / Supply About the Role We are looking for caring and enthusiastic Nursery Assistants to join our supply team.This flexible role is ideal for individuals who enjoy working with young