Complaints manager jobs in BootleCrear alertas

Role: Associate Director Location: Field based around Liverpool, Manchester, Bolton, Chester and North Wales Salary: Competitive salary dependent on experience and qualifications, plus a car allowance of £5,500 and other benefits Contract: Permanent Hours: Monday to Friday: 9am to 5pm (35 hours per week) Why FirstPort? FirstPort, are on an ambitious journey to redefine excellence in UK residential property management. We are committed to elevating and resetting industry standards to be the most trusted and professional residential property management company. By joining us as an Associate Director, you will play a pivotal role in achieving our vision: • Impactful Work: You will directly support FirstPort’s mission to elevate industry standards and provide an exceptional service to our customers., • Professional Growth: With access to accredited training and development programmes, you will be empowered to reach your potential., • Supportive Environment: We foster a culture where collaboration and innovation thrive, ensuring you feel valued and supported every step of the way., • A Future of Opportunity: Be part of a forward-thinking organisation that is shaping the future of residential property management in the UK. At the core of everything we do are our leadership principles: • Collaborative: We work together, combining expertise to deliver outstanding outcomes for our customers, • Consistent: We deliver dependable results, building trust with customers and colleagues., • Simple: We simplify the complex, ensuring our financial processes are straightforward and understood., • Clear: We communicate with clarity, making information accessible and transparent to all stakeholders. Your Role, Your Impact As an Associate Director, you will manage a dynamic portfolio, ensuring smooth operations and exceptional service delivery. Lead and inspire a team of property managers, fostering their growth through regular performance reviews, feedback, and coaching. Drive success by ensuring KPIs and SLAs are consistently achieved, while creating a supportive and high-performing team environment. Key Responsibilities: • Lead cross-functional meetings to set and review portfolio priorities, focusing on process improvements., • Drive service innovation and promote a culture of service excellence across the team., • Lead business development efforts, including sales meetings, presentations, and bids for growth and profitability., • Oversee Property Manager action plans, managing risks and implementing corrective actions for at-risk schemes., • Conduct regular site audits and monitor KPIs to ensure standards are met across the portfolio., • Ensure compliance with Health & Safety policies and procedures, addressing any non-compliance issues., • Manage escalated complaints, providing resolutions and handling major legal matters with support from the legal team., • Proactively manage contractors and consultants to ensure efficient project completion within scope and specification. Required Skills & Qualifications: • Property management professional with experience in managing a multi-property portfolio., • Inspirational leader with experience in managing teams to deliver exceptional customer service., • Confident and articulate communicator, able to build relationships with diverse customers and clients., • Resolution-focused with a creative approach to problem-solving and effective issue resolution., • Comprehensive understanding of Health & Safety regulations, building safety, and Leasehold management principles. What’s in it for you? Our customers deserve the best and the same applies to our people. We will provide you with the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages depending on the grade of your role, such as private medical insurance, pension contributions and life assurance. In addition, we also offer a range of exclusive discounts on extra benefits to help you, and your family make the most of your money, safeguard your future and look after your health, including discounted gym membership for all colleagues. Diversity We’re committed to promoting diversity at FirstPort and recruit on merit. We will ensure we make any adjustments that we can to support both through the recruitment and on-boarding process. Ready to make a difference? If you’re ready to take the next step in your career and make a difference we’d love to hear from you! All applicants must be eligible to live and work in the UK without restrictions, and documented evidence of eligibility will be required. Join us at FirstPort, where we not only manage properties but strive to lead and transform the industry. Together, we can make a difference – for our customers, our colleagues, and the future of residential property management in the UK. Elevate your career. Reset the standard. Join FirstPort.

Quality Improvement Manager Location: Hybrid (with regular travel to services as required) Department: Quality Reporting to: Head of Quality About the Role We are looking for an experienced and values-driven Quality Improvement Manager to join Muve Healthcare Group. This is a pivotal leadership role focused on driving continuous improvement, regulatory compliance, and high-quality practice across our services. Leading a team of Compliance Officers, you will work in close partnership with operational, clinical, and senior leaders to ensure our services consistently meet and exceed CQC and Ofsted standards, while embedding a culture of learning, accountability, and best practice. This role suits someone who thrives on influencing positive change, translating insight into action, and improving outcomes for people with learning disabilities, autism, and complex needs. Key Responsibilities • Lead, conduct, and contribute to balanced, fair, and evidence-based audits and thematic reviews aligned with the Muve Healthcare Quality Assurance Framework, CQC and Ofsted requirements., • Work alongside the Head of Quality to design, implement, and continuously improve quality assurance and audit systems., • Support the development, review, and implementation of policies and procedures to ensure alignment with regulatory, legislative, and best practice requirements., • Produce clear, concise quality and compliance reports and presentations for internal stakeholders and governance meetings., • Contribute to learning from serious incidents, safeguarding concerns, and complaints, ensuring robust oversight and compliance with procedures., • Ensure the voice, lived experience, and outcomes of the people we support and their families are embedded within all quality improvement activity., • Monitor progress against agreed improvement and compliance action plans, escalating ongoing non-compliance or emerging risks where appropriate., • Provide expert advice, guidance, and coaching to operational and clinical teams to support sustainable improvements in practice., • Line manage and support Compliance Officers, offering coaching, development, and oversight of audit and review activity., • Promote a positive, open, and learning-focused culture across the organisation., • Proactively identify areas for improvement and develop clear, time-bound action plans., • Maintain up-to-date knowledge of regulatory changes, sector developments, and best practice in social care., • Provide flexibility and cross-cover within the quality team to meet organisational needs. What We’re Looking For Essential Experience & Skills • Strong knowledge of relevant legislation and regulatory standards, including CQC Fundamental Standards., • Sound understanding of safeguarding, adult protection processes, and responsibilities., • Knowledge of best practice in adult social care, particularly supporting people with learning disabilities, autism, and complex needs., • Experience of quality assurance, audit, and continuous improvement frameworks., • Understanding of wider legal and regulatory frameworks, including the Mental Capacity Act and Health & Safety legislation., • Experience working within an operational, quality, or compliance role in adult care and support services., • Proven experience assessing and improving quality and managing risk in regulated environments., • Experience line managing staff and supporting teams to achieve measurable improvements., • Excellent interpersonal, communication, and influencing skills., • Strong organisational skills, able to prioritise workload and deliver against agreed KPIs., • Willingness and ability to travel regularly between services., • A collaborative, values-led approach with a passion for driving meaningful improvement. Qualifications • Level 4 or 5 Diploma in Health and Social Care (or equivalent), or a recognised Auditor qualification., • Willingness to undertake further relevant training.

BURGERS & FRIES AND INCREDIBLE CAREERS! We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986. In every restaurant, you'll find talented Assistant Managers who work with the General Manager and share the responsibility for the success of the restaurant's results. This includes; leading, inspiring and coaching the teams to ensure the restaurant delivers profitability, and optimises all sales opportunities while delivering an excellent level of customer service. Our Assistant Managers are there to demonstrate leadership, coaching and direction along with brining our values to life for their team and our customers. REWARDS • An achievable bonus scheme worth up to 15% of annual salary, • An additional Secret Shopper bonus worth up to £2,000, • High Performer Awards and Bonus's, • Long service Love2Shop voucher reward - 5 years £500, 10 years £1,000, • 33 Days paid holiday, • Paid breaks, • Free burgers, fries and shakes while on shift, • Life assurance, • All employees get access to Stream. The financial wellbeing app with simple-to-use, flexible benefits built around your payOTHER AWESOME PERKS, • Days out and social events, • Invite to the annual Assistant Manager conference, • Team competitions - Fry Cup and Olympics, • Five Guys Perks - employee discount program, • Access to wellbeing support and employee assistance programme (EAP), • Development opportunities to grow a career with us!, • Apprenticeships to gain recognised qualifications, skills and progression opportunities, • Enhanced Maternity & Paternity Leave, • Pension schemeAS AN ASSISTANT MANAGER YOU'LL BE, • Responsible for Shift Managers and Crew, • Supporting the delivery of perfect burgers and fries, • Providing an above and beyond experience for your team while creating an awesome working environment where people are happy to come to work and have fun, • Ensuring every customer is delighted with their order and their Five Guys experience - You will deal with complaints promptly in an open and honest way, • Leading from the front, you will be hands on working with the team on the line and on floor with customers, • Responsible for supporting your General Manager and delivering store results, • Having full ownership of your P&L, which means you will need to drive sales whilst controlling costs, • Running smooth day to day operations, thinking about long term plans, • Always leading with our values, • Developing your team to ensure there is a strong talent pipelineAS AN ASSISTANT MANAGER YOU'LL BE ENTHUSIASTIC ABOUT, • Perfect Burgers and Fries, • Our values; Competitive, Enthusiastic, Family, Get It Done and Integrity, • People - Experienced hands-on leadership skills, • Customer serviceINCREDIBLE CAREERS WITH FIVE GUYS, • If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us., • Your next step would be a Deputy General Manager or General Manager - leading to a future as an Area Trainer, District Manager or a role in the Support Office., • Five Guys isn't just a job - it can be a career!

Are you an experienced Field Service Engineer, ideally working in the North of England? Are you looking to work for leading provider of adhesive applications to the packaging industry? This role could be for you! BASIC SALARY: £40,000 - £45,000 BENEFITS: · Overtime · Company Car · Pension · Mobile & Laptop · 24 Days Holiday LOCATION: North of England COMMUTABLE LOCATIONS: Manchester, Leeds, Hull, Sheffield, Liverpool, Newcastle, Preston, Middlesbrough JOB DESCRIPTION: Field Service Engineer - Gluing Systems This role will require you to cover North of England, Scotland and occasionally Ireland and is a classic Field Service Engineer role reporting to the Customer Care Manager, involving repair, refurbishment, install and commissioning of machinery. You will be staying away from home, 2 days per week on average, with very occasional weekend work and overtime paid door to door. KEY RESPONSIBILITIES: Field Service Engineer - Gluing Systems As our Service Engineer, you will: · Carry out field installations, preventative maintenance, equipment health checks and repairs across the broad range of our products. · Investigate, diagnose, and rectify any customer equipment faults in a timely manner. · Ensure continual accuracy of data entered into the service management system. · Identify opportunities for minor repairs and highlight these to the clients as recommendations. · Provide technical support and operator training. · Be able to provide feedback so that you can maintain good customer relations and improve product design. · Raise complaints where necessary and feedback sales opportunities PERSON SPECIFICATION: Field Service Engineer - Gluing Systems We would be delighted to receive applications from individuals who meet the following brief: · You will be a qualified and experienced Field Service Engineer · Any knowledge of gluing systems would be of interest · Ideally, you will have knowledge of the packaging industry, particularly corrugated or folded cartons · Ideally, time served or qualified to a minimum of ONC level in Mechanical or Electrical Engineering · Calm under pressure · Excellent planning and organisational skills · Self-motivated, ambitious, entrepreneurial and excellent team player skills. THE COMPANY: We are a leading provider of adhesive applications to the packaging industry in the form of cold and hot melt systems and understand quality and precision as a development and manufacturing principle and gold standard service as part of our products. PROSPECTS: There is potential for career development within the business, subject to performance. Where possible, we have an active policy of promotion from within and firmly believe in the development of all personnel INTERESTED? Please click apply. You will receive an acknowledgement of your application. Wallace Hind Selection, alongside our client embrace diversity, champion equality, and foster inclusion to create a work environment where everyone belongs and thrives. Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct. REF: IP18330, Wallace Hind Selection TPBN1_UKTJ

Bar & Restaurant Manager Location: Holiday Inn Kensington High Street, W8 5SP, London Reporting To: Food & Beverage Manager Overview: Holiday Inn London Kensington High Street, one of Europe's largest Holiday Inns, is seeking a dynamic and experienced Bar & Restaurant Manager to join our team. This role is pivotal in overseeing the operations of our lobby lounge bar and in-house Starbucks Cafe, ensuring exceptional hospitality experiences for our guests. Responsibilities: Manage daily operations of the lobby lounge bar and in-house Starbucks Cafe, including staffing, inventory management, and quality control. Lead a team to deliver outstanding customer service and memorable guest experiences. Foster a culture of teamwork and collaboration among baristas, bartenders, and serving staff. Implement and maintain high standards of service, cleanliness, and safety in both bar and cafe areas. Develop and execute innovative beverage and food offerings that align with brand standards and guest preferences. Ensure compliance with licensing laws, regulations, and safe serving practices. Handle guest inquiries, concerns, and complaints promptly and professionally. Work closely with the Food & Beverage Manager to achieve financial goals and maintain cost control. Recruit, train, and develop team members to enhance their skills and career progression. Collaborate with the marketing team to promote bar and cafe offerings and drive revenue. Requirements: Previous experience in a similar role, preferably in a high-end hotel or independent cocktail bar/brasserie setting. Exceptional customer service skills with the ability to resolve issues diplomatically. Strong leadership qualities with a magnetic personality that inspires the team. Knowledge of licensing laws, regulations, and safe serving practices. Flexibility to work nights, weekends, and holidays as required. Excellent communication and organizational skills. High level of integrity and accountability. Benefits: Competitive salary plus benefits and Tronc. Opportunities for career development within a commercial and ambitious brand. TPBN1_UKCT

About the roleRole OverviewAs the Senior Complaints Operations Manager, you will hold a pivotal leadership position reporting to the Director of Complaints, Fraud and Financial Crime. By championing the benefits of learning from complaint outcomes across the business, you will lead the strategic

As the Senior Complaints Operations Manager, you will hold a pivotal leadership position reporting to the Director of Complaints, Fraud and Financial Crime. Take full responsibility for complaints data accuracy and reporting to the regulator and white-label partners. Experience working in the motor

In this varied role, we'll need you to answer the phone, handle our files and support our managers.

At Avery Healthcare, we are all about supporting the people who care for our residents.We know how hard our teams work, and we're here to celebrate and support you every step of the way.When you join us, you'll be making a positive impact on residents' lives every day - your compassion and dedicatio

This is a casual, part-time role offering flexible working.As a Bank Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve.You'll assist with daily living, providing support and companionship and sharing grea

At Avery Healthcare, we are all about supporting the people who care for our residents.We know how hard our teams work, and we're here to celebrate and support you every step of the way.When you join us, you'll be making a positive impact on residents' lives every day - your compassion and dedicatio

Your role will involve supervising and inspiring a team of dedicated Care Assistants alongside the Deputy General Manager.

Als Reception Supervisor fungeer je als Duty Manager bij het leiden van het receptieteam om onze leden te verwelkomen en een eersteklas ervaring te bieden.

As a Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve.You'll assist with daily living, providing support and companionship and sharing great moments and memories too.It's a chance to bring your dedicatio

Renfrewshire Council is looking to recruit an enthusiastic and skilled Early Learning.You will be part of a team assisting nursery officers in the delivery of early learning and childcare including supporting lunchtimes, working with individual/groups of children and the organisation of playrooms.It

As a Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve.You'll assist with daily living, providing support and companionship and sharing great moments and memories too.It's a chance to bring your dedicatio

At Avery Healthcare, we are all about supporting the people who care for our residents.We know how hard our teams work, and we're here to celebrate and support you every step of the way.When you join us, you'll be making a positive impact on residents' lives every day - your compassion and dedicatio

Veterinary Care Assistant - Friern Barnet.We have an exciting opportunity for an enthusiastic and passionate Veterinary Care Assistant to join us at Friern Barnet Vets for Pets!.Our practice is bright, spacious, air-conditioned and purpose built to industry leading standards and has state of the art

Care Assistant - Nights - Virgina Water.At Avery Healthcare, we are all about supporting the people who care for our residents.We know how hard our teams work, and we're here to celebrate and support you every step of the way.When you join us, you'll be making a positive impact on residents' lives e

Due to several new business wins, the agency has created a new Account Manager role to help grow the business to the next level.

Care Assistant - Nights - Chorleywood.At Avery Healthcare, we are all about supporting the people who care for our residents.We know how hard our teams work, and we're here to celebrate and support you every step of the way.When you join us, you'll be making a positive impact on residents' lives ev

This established firm of 30 staff.PR consultancy that delivers campaigns, consultations, and content to clients across the legal sector.They provide reputation counsel to the legal sector through.Litigation Communication, Crisis Management, Corporate Positioning and Internal Communications.Law Firms

Care Assistant - Nights - Virgina Water.At Avery Healthcare, we are all about supporting the people who care for our residents.We know how hard our teams work, and we're here to celebrate and support you every step of the way.When you join us, you'll be making a positive impact on residents' lives e

Senior Receptionist - The Wilmslow Hospital.Senior Receptionist - Private Healthcare GP Services, at The Wilmslow Hospital.Shifts: Rotating between early and late shifts.Benefits: Competitive benefits package including private medical healthcare insurance, financial and wellness services, and much m

At Avery Healthcare, we are all about supporting the people who care for our residents.We know how hard our teams work, and we're here to celebrate and support you every step of the way.When you join us, you'll be making a positive impact on residents' lives every day - your compassion and dedicatio

We're looking for a kind, compassionate and resilient Specialist Behaviour Support Workers to join our Birchall Wood Service in Hertfordshire.Annual leave increasing up to 30 days with length of service.Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card.Fu

At Avery Healthcare, we are all about supporting the people who care for our residents.We know how hard our teams work, and we're here to celebrate and support you every step of the way.When you join us, you'll be making a positive impact on residents' lives every day - your compassion and dedicatio

Working in our Childrens Homes means being a part of a young persons day to day life.This means being there for the highest highs and lowest lows.Our support workers enable our young people to get their childhood back and create xwzovoh pathways to become well rounded adults an incredibly rewarding

We're recruiting for a highly successful, design-led supplier that's doubling down on the UK market and looking for a Senior Account Manager.

We're looking for a relationship expert, ideally with a technical background and some exposure to a distribution network.You will be looking to progress your career with a growing business and want to move into a role that can offer a broader remit.Maximise your chances of a successful application t

Apply promptly! A high volume of applicants is expected for the role as detailed below, do not wait to send your CV.We are a leading manufacturer of high-quality.As demand continues to grow, we are expanding our commercial team and looking for a driven.

Regular supervision and guidance from your Case Manager/team leader.

Join our team as Emirates cabin crew and see the world as you work.This is your opportunity to be part of the world’s largest international airline.Look forward to a tax-free salary, free accommodation and great travel perks for you and your family.Make Dubai your home and enjoy all the benefits o

Do you want to work in a children’s home where you can have a lasting impact on a young person’s life? Apply today to join our client’s team where your dedication, resilience, and care can transform young lives every day.They are seeking compassionate, resilient Senior Residential

This is a hands-on PR Account Manager role with responsibility across earned media, content and social-led activity.

Operational Support Worker *(Female Only).Closing date: 6th March 2026.The Operational Support Worker plays a vital role in enabling the team to offer compassionate, Christ centred support to vulnerable women.As the project has seen growth over the last few years, in response to rising demand,

We are seeking a compassionate and motivated Housing Support Worker to empower people affected by homelessness to build brighter, more independent futures.Various services across the organisation.Full time, worked on a rota including evenings and weekends.As a Housing Support Worker, you will play a

As an Account Manager, responsibilities will include:. Account Manager or outbound sales experience, within a business-to-business setting. Telephony / IT Account Manager.

Join our team as Emirates cabin crew and see the world as you work.This is your opportunity to be part of the world’s largest international airline.Look forward to a tax-free salary, free accommodation and great travel perks for you and your family.Make Dubai your home and enjoy all the benefits o

As a Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve.You'll assist with daily living, providing support and companionship and sharing great moments and memories too.It's a chance to bring your dedicatio

Creative Support is a non-profit organisation which provides high quality person-centred social care services for people with learning disabilities, mental health and other needs.We have an exciting opportunity available for a Relief Activity Support Worker to initiate, plan and provide enjoyable an

Full & Part Time Roles on Days.PLEASE NOTE - WE ARE SORRY, BUT SPONSORSHIP OR CHANGE OF SPONSOR IS NOT AVAILABLE.AND THIS ROLE IS NOT SUITABLE FOR CANDIDATES LOOKING FOR 20HRS A WEEK.THIS ROLE IS NOT SUITABLE FOR OVERSEAS STUDENTS.You will be working in a fantastic stunning and modern 50 bed Nursing

Nutritics is focused on making food information more reliable, more accessible and more valuable for our customers.By connecting our clients and their customers to food information they can rely on, we can deliver our vision to be the world’s most trusted food management software, delivering v

Endoscopy Account Manager - Midlands & South West Permanent | Home-based | Extensive UK travel We're recruiting an experienced Endoscopy Account Manager to support a growing healthcare services organisation across the Midlands and South West.

Role: Account Manager / Customer Account Manager Salary: £35,000 to £40,000 per annum, plus Bonus, Life Assurance, 33 days annual leave (including bank holidays), Pension Hours: Monday to Thursday 6. We are currently recruiting an exciting job opportunity to join a growing company who ar

Office based Account Manager £ Neg Depending on experience etc basic plus bonus & other benefits. To expand their existing team our client has a requirement for an internally based Sales and Account Manager to provide both reactive and proactive sales support for a portfolio of existing custom

The role * Drive new business opportunities across UK grocery retail, with an initial focus on winning new listings * Manage and grow an existing retail account, building long-term, value-led partnerships * Own commercial negotiations, JBPs, forecasts and revenue delivery

Working with autonomy and initiative, the Senior Account Manager will also contribute to the wider sales strategy, support the Sales Manager in mentoring and developing team members, and lead by example to uphold. The Senior Account Manager plays a pivotal role in managing and growing key client rel