Complaints manager jobs in LeicesterCreate job alerts

Working closely with the Technical Account Manager in managing all technical aspects of relevant larger accounts, whilst having total responsibility for some smaller accounts, overseeing products manufactured in the UK, and any third party bought in products. To support the Technical Account Manager regarding all specified customer Technical contacts and to ensure that Delifrance is seen as a proactive supplier for all Technical matters. Key Responsibilities Responding to customer requests and product information Co-ordinating and organising testing for nutritional and other analysis. To assess quality controls for sub-contracted products (exclusive to the UK) Completing audits Receipt, recording and acknowledgement of complaints from customers including recording on Webixo Liaison with relevant manufacturing sites in the UK and the Group Provide manufacturing site with documentation and evidence, translating into French as necessary To liaise with relevant manufacturing site/Head Office and customers in the investigation of requests. To work with other departments and sites to obtain relevant information and pass onto customers in a clear and concise format To prepare samples (e.g. nutritional, foreign body analysis) and send to relevant laboratories e.g. CCFRA, ILS, RSSL.T To process, complete and review customer product specifications for specified accounts under the supervision of the Senior Technical Account Manager. Liaison with relevant manufacturing site and legal departments (including the Academy at Gennevilliers) to obtain technical information required to complete customer specifications or requests (e.g. packaging and ingredients list). Completion of questionnaires ref: allergens, GMO status, country of origin etc. Assist with the translation of documents into French or from French into English, where necessary e.g. audit reports. To work with the Technical Account Manager and Commercial colleagues in order to reply to customers on matters such as label approvals, specification information and general administration, liaising with the legal team in France. Proof-reading marketing materials