Complaints manager jobs in Reading

Complaints Manager - Slough 40-42k plus car and great benefits. Hybrid working You will be responsible for the overall management of the Customer Relations Team, supporting, motivating, and ...

Customer Relations Manager/Complaints ManagerSalary: £44,108.95 P/A plus fantastic benefits! Hours: Core Working Hours (37.5 per week)Hybrid - 2 days in the office and 3 at home. Location

You'll manage each complaint from inception to resolution, ensuring a seamless and fair customer experience throughout. Key Responsibilities: * Manage complex complaints, demonstrating empathy and ...

... complaints management within the organization, like affiliate CQA, Medical Information, Regulatory Affairs and Pharmacovigilance · Supports more complex complaints that are escalated. · Serve as a ...

Manage and resolve customer complaints in a timely and satisfactory manner. * Lead a team of customer service representatives, fostering a supportive and efficient working environment. * Ensure team ...

You'll manage each complaint from inception to resolution, ensuring a seamless and fair customer experience throughout. Key Responsibilities: * Manage complex complaints, demonstrating empathy and ...

They are looking for an experienced complaints handler to manage escalated complaints. The role is busy - you will respond to and resolve all complaints received in an appropriate manner - whether by ...

Serve as the main contact point for overseas customers, handling their orders, inquiries, and complaints. * Manage customer accounts and provide general administrative support * Translate mailshots ...

Support the Quality department with technical investigations related with customer complaints, including visits on the customer's line. The Technical Services Manager should have the following skills ...

Complaints team looks to resolve all incoming complaints for the business. This includes complaints ... Managing challenging conversations with customers and achieving an effective resolution/outcome ...

This role will be engaging with customers, colleagues, and management to ensure complaints are fully investigated and that we deliver fair customer outcomes in adherence with FCA regulations in a ...

Update the Contract Management System and Complaints database accordingly and in a timely manner.* Ensure Team Leader is aware of potential issues associated with work queues, delays and complaint ...

... complaints. Manages and maintains the input of information into the key systems with a strong focus on data integrity Responsible for the collection of business-critical data Can extract key ...

... manage and deal with customer complaints and find appropriate solutions either through ourselves directly or in partnership with our established dealer network. The Customer Experience Specialist ...

Complaints management - internal reporting & sending info to/chasing up EMs, creating reports for quarterly/annual reviews with EMs and ad hoc reporting as needed * Collating external certification ...

Data query and complaints management, alongside a stewardship mindset in context of enterprise business. * A contributor towards our endeavor data lifecycle management. DATA * Gains and maintains an ...

... Management System and Complaints database accordingly and in a timely manner. • Ensure Team Leader is aware of potential issues associated with work queues, delays and complaint trends. • Provide ...

Previous complaints handling & case management experience is essential Key responsibilities * Respond to and resolve all complaints received in an appropriate manner, either written or verbal, on ...

The successful candidate will manage the investigative complaints team and will compile data to improve the company's understanding of their customers. Job Title: Customer Insight (Resolution ...

Nursery Manager Our client based in Fleet and is part of an established chain of family run day ... This includes responding to any parent comments or complaints in a professional manner. * Maintain ...

Complaint Management - resolving customer issues relating to billing, invoices, delivery, and collections Working with the wider business to investigating customers issues and resolving accordingly

Social Worker Team Manager Children's Family Help Team Farnborough/Aldershot £47.50 per hour You ... Respond to complaints from service users, their relatives, staff and exercising judgement. * Carry ...

Respond to customer complaints by conducting a first site inspection. * Management of your weekly, monthly diary in respect of regional site visits, liaising with the team planner daily

Business Manager Pembrook Resourcing are currently recruiting a business manager on behalf of our ... Resolve customer complaints professionally and calmly. * Support annual business planning and ...