Complaints manager jobs in RuislipCreate job alerts

We have an opportunity for a Contracts Manager - Mechanical and Electrical to join our team. This role will be based in Wembley, twice a week with travel to other sites, covering London & Hertfordshire as and when required. SNG operates a Hybrid working model, we support both home working & onsite. The salary range on offer is £45,000 - £58,000 depending on experience. This pivotal role will oversee replacement, servicing, maintenance, and small project works, ensuring systems are safe, compliant, and operating efficiently. You will play a key role in delivering a high-quality, value-for-money service for our customers. About the Role • Lead the management of contracts for assigned mechanical and electrical systems, ensuring safe, compliant, and value-for-money service delivery., • Maintain up-to-date knowledge of statutory legislation, British Standards, and guidance (including SFG20), ensuring full compliance with all safety obligations., • Monitor contractor performance against specifications and KPIs, chair review meetings, and drive continuous improvement where required., • Manage budgets, forecasting, spend control, and authorise payments and contract variations as appropriate., • Support procurement activities to ensure contracts are awarded in line with organisational requirements., • Analyse repairs data and emerging trends to inform planned works and long-term maintenance strategies., • Act as a key point of contact for contractors, customers, and stakeholders, resolving operational matters and keeping customers informed of planned works., • Investigate complaints and mechanical-related incidents or emergencies, implementing robust processes to ensure effective resolution and learning., • Develop and oversee structured audit and inspection programmes, maintaining accurate electronic compliance records from inception to closure., • Build and maintain effective working relationships across teams, contractors, and partners to support successful delivery of SNG's objectives. To Be Successful in This Role • Hold a Level 3 NVQ Diploma in Mechanical Engineering Maintenance and Repair (or equivalent experience)., • Demonstrate strong technical knowledge of M&E systems, safety requirements, and commercial contract management., • Have experience managing third-party suppliers and delivering large-scale M&E testing programmes., • Possess a sound understanding of current building regulations and Health & Safety legislation, including CDM., • Be confident interpreting and applying legislative and regulatory documents., • Show strong financial awareness, with the ability to plan, track, and forecast budgets to ensure value for money and mitigate risk., • Maintain accurate project and compliance records from inception through to completion., • Be an effective communicator with strong interpersonal skills, able to influence, challenge, and represent the organisation professionally., • Demonstrate good working knowledge of Microsoft Office (Word, Excel, Outlook)., • Have strong organisational and time management skills, with the ability to manage competing priorities and work to deadlines under pressure., • Be a collaborative team player with integrity and a commitment to continuous learning., • Be willing to work in the office and travel between sites as required.

Job Title: Social Work Assistant Team Manager Specialism: Fostering Location: Hayes, UK Salary: £46,000 - £48,000 per annum Type: Full-time We are on the lookout for a compelling and effective Social Work Assistant Team Manager to join our dynamic Fostering Team based in Hayes, UK. This is a full-time opportunity with a rewarding annual salary of £46,000 to £48,000. Your role will involve working within our innovative fostering division, renowned for their supportive community and commitment to enhancing the lives of foster children and carers. It's a fantastic chance to showcase your leadership skills and make a significant impact on the fostering journey. Perks and benefits: • Full-time stability: Enjoy a consistent and meaningful workload within a secure role., • Professional development: Access a wide range of training opportunities to keep your skills sharp and up to date., • Supportive environment: Work within a nurturing culture that encourages creativity and collaboration., • Health and wellbeing: Benefit from comprehensive programmes designed to support your wellbeing., • Generous leave: Take advantage of a strong holiday allowance to maintain a healthy work-life balance. What you will do: • Consider future approval of Foster Carers and present cases to the Fostering Panel, ensuring fostering standards meet the highest quality., • Conduct timely and thorough Foster Carer Reviews in line with guidance, chairing reviews after complaints or child protection enquiries when necessary., • Collaborate with the team to provide an enhanced quality service and support foster carers effectively., • Lead reviews of foster carers' households, ensuring alignment with care plans for young people based on the Five Outcomes., • Ensure that foster carers' reviews are child-centred, involving consultations with children and young people, shared carers, and social workers., • Evaluate the progress and placements of the previous year and set a Personal Development Plan for each foster carer., • Guarantee each fostering household has a Safer Caring Agreement tailored to the children and young people in their care., • Work alongside Independent Reviewing Officers where appropriate to strengthen plans and provide support. Knowledge, skills, and experience: • Possession of a CQSW, Diploma in Social Work, Degree in Social Work, or recognised equivalent, and registration with Social Work England., • At least three years of post-qualifying experience in Children and Family Services, with specific experience or training in Family Placements., • Comprehensive knowledge of the Children Act 1989 and Fostering Minimum Standards and Regulations 2002., • Strong ability to facilitate effective participation in meetings, ensuring the voices of foster carers and children are heard., • Proficiency in time management, IT skills in CHARMS, and the ability to communicate effectively with children and adults. Hayes is not just a place to work but also a fascinating area to live in. With its rich history and vibrant community, there is always something new to explore. Enjoy a perfect mix of urban buzz and tranquil parks, all with excellent transport links to London. Make this vibrant town your next career destination! Working with Sanctuary Personnel Sanctuary Personnel is a trusted and award-winning agency for roles. With an ‘Excellent’ rating on Trustpilot from over 1,000 reviews and many prestigious industry awards, we are dedicated to finding you the best possible rates in roles that match your skills and experience. Apply now to join the Social Work Assistant Team Manager role in Hayes and take the next step in your career with Sanctuary Personnel.

As a Field Sales Representative, you will be responsible for driving sales growth within the assigned territory by developing strong relationships with retailers, distributors, and other channel partners. This role focuses on achieving sales targets, expanding market share, and ensuring product visibility and availability at the point of sale. Job Responsibilities: • Visit retail shops on a regular basis, ensuring that the brand image and product display meet company standards., • Plan and execute promotional activities within retail partners to increase brand awareness and product sales., • Establish and maintain good relationships with retail partners and collect their feedback to optimize products and services., • Conduct market research to understand local market trends and competitor dynamics, providing strategic recommendations to the company., • Monitor inventory levels and respond promptly to the needs of retail partners to avoid overstock or out-of-stock., • Implement price control mechanisms to prevent price confusion and ensure consistency in market pricing., • Ensure all retail activities comply with local laws and regulations, especially those related to e-cigarettes., • Regularly prepare sales reports and market analysis reports to report to the retail manager., • Handle emergencies such as product recalls, customer complaints, etc., and report to the company promptly. Job Requirements: • Complete high school equivalent education or above., • Experienced working with retail sales; exposure in the vape industry is highly preferred., • Applicants must be authorized to work in the UK., • A valid driver's license and reliable personal transportation are required for this role., • Fluency in English is required.

Medical Governance Manager | Uxbridge The successful applicant will be ensuring the client complies with all relevant regulatory, ethical, and industry standards in its medical and pharmaceutical operations, and to manage and implement governance processes accordingly. Company Overview: Our client is an international biopharmaceutical company, who are passionate about promoting health and wellbeing for all by developing a portfolio of innovative, next-generation products. • Knowledgeable and supportive management team., • Patient-centric and increased treatment accessibility focus., • Competitive starting salary and extensive benefits package. Job Overview: • Act as ABPI final medical signatory for the company., • Develop and maintain a comprehensive medical governance framework, including policies, procedures, and standard operating procedures (SOPs) for medical activities., • Provide expert medical advice on clinical trial design, data interpretation, company sales activities, marketing tools and safety concerns to cross-functional teams., • Conduct risk assessments related to medical activities and implement appropriate risk mitigation strategies., • Investigate potential compliance issues or adverse events related to medical activities., • Handling and processing of registered PMCPA complaints or intercompany dialogues and being the main company representative to external correspondences To be successful: • Knowledge of the pharmaceutical industry and of regulatory processes, • Scientific degree or equivalent, PhD level or HCP is preferable, • Experience in the pharmaceutical industry, preferably in medical governance/medical excellence, • Ability to write and implement SOPs and other documentation, ensuring clear and effective policies., • Project management skills, essential for overseeing audits and compliance initiatives., • ABPI final medical signatory How to apply: If you like the sound of this opportunity and you’re ready to take the next step in your career, we would love to hear from you! Please click the 'Easy Apply' button or contact Elaine Plunkett on 01225 336 335 for more information.

Block Property Manager | Watford | Site-Based | £40,000 - £45,000 Your new company An exciting new investor-backed BTR organisation specialising in the management of professionally run rental homes and residential communities. It operates a people-first, service-led model, focusing on maintaining high living standards, strong resident engagement, and well-trained assets. Your new role As a Block Manager, you will be responsible for the effective day-to-day management of residential buildings, ensuring they are safe, compliant, and well-maintained whilst delivering an exceptional living experience for residents. You will lead on operational delivery across your schemes, managing on-site teams and external contractors, while maintaining strong relationships with residents and internal stakeholders. Operations and Building Management • Lead the day-to-day management of schemes, ensuring all services are delivered efficiently and to a high standard, • Carry out regular site inspections, including weekly, monthly and quarterly checks, ensuring high standards of presentation and safety, • Identify, manage, and resolve building defects, liaising with contractors and developers to ensure works are completed to the required standard and within agreed timeframes, • Manage planned and reactive maintenance, allocating works to contractors and developers to ensure works are completed to the required standard and within agreed timeframes, • Oversee contractor performance, ensuring compliance with service level agreements, • Maintain robust Permit-to-Work and contractor control processesHealth & Safety Compliance, • Ensure full compliance with all relevant legislation, including the Building Safety Act 2022 and Fire Safety Act 2021, • Manage site risk assessment and ensure corrective actions are completed within agreed timescales, • Work closely with the Health & Safety Manager to maintain compliance requirements, records and certificates, • Support the development and maintenance of the Building Safety Case and Golden Thread, • Lead on incident response, reporting, and escalation where required, • Carry out regular safety inspections, audits, and monitoring activitiesResident & Client management, • Deliver a high-quality, resident-focused service, ensuring a positive customer experience, • Manage tenancy lifecycle processes including move-ins, move-outs, and unit turnaround (target within 5 days), • Handle fees related to apartment damage or dilapidation, • Deliver a high-quality, resident-focused service, ensuring a positive customer experience. While the resident services hub is responsible for handling complaints, it is essential to work collaboratively with the team to ensure swift and effective resolution of issues., • Build strong relationships with residents, internal teams, and stakeholders, • Support community engagement initiatives and resident eventsFinancial & Administrative Management, • Support budget planning and ongoing financial management of schemes, • Monitor expenditure and ensure cost control across all services and projects, • Maintain accurate records, reporting, and documentation in line with company standards, • Manage asset registers and oversee stock control where applicableGeneral & Portfolio Management, • Support mobilisation of new developments into the portfolio, • Liaise with contractors and suppliers to ensure service delivery meets agreed standards, • Attend regular meetings and provide updates to the Senior Property Services Manager, • Attend and contribute to quarterly defect reviews, ensuring issues are tracked, reported, and resolved, • Participate in an on-call Rota for major incidents, • Travel regularly between sites within the regional portfolioPeople Management, • Lead, motivate, and develop team members to deliver high performance, • Support recruitment, onboarding, and training of team members, • Foster a positive, inclusive, and collaborative team cultureYou will be required to carry out other duties to assist the team during busy periods.You will be required to respond responsibly and promptly to out-of-hours emergencies (only where necessary and possible). What you'll need to succeed • Proven experience in block management, or BTR/Flex Living environments, • Strong understanding of high-rise building compliance and health and safety requirements, • Experience managing contractors, budgets, and service delivery, • Knowledge of Building Safety Act 2022 and Fire Safety Act 2021 (essential), • Experience managing or supervising teams, • Strong customer service and stakeholder management skills, • Lead the day-to-day management of schemes, ensuring all services are delivered efficiently and to a high standard, utilising a range of digital platforms and management systems to streamline operations and maintain effective communication., • Demonstrate excellent IT skills, including proficiency in Microsoft Word, Excel, and other relevant software, • Ability to manage multiple sites and priorities effectively, • Calm and professional approach when handling challenging situationsDesirable:, • IOSH or NEBOSH qualification, • Membership of a relevant professional body (IRPM, TPI)What you'll get in return, • A competitive salary range of £40,000 - £45,000, • Discretionary bonus, • 25 days holiday + 8 bank holidays (pro rata if part-time), • Personal Pension Plan (salary sacrifice available), • Employee Assistance Program, • Life Assurance, • Optical vouchers, • Cycle and Tech schemesWhat you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. # 4789809

We are looking to recruit an enthusiastic OT Team Manager to join a well-structured and dynamic team in Harrow. The client offers a full-time contract with an opportunity to work from home and further training in your portfolio. The vacancy will be for an initial 3 - 6 months with potential for extension.\n\nMain Duties for the OT Team Manager\n\nLead and manage a team of practitioners, principally but not exclusively Occupational Therapists, and line-manage and supervise senior practitioners and other practitioners within your given service area.\nTo ensure that all staff provide a person-centred and strengths-based service to all service users and their carers/families.\nTo ensure compliance with Safeguarding Adults according to all relevant local and national policy and legislation.\nTo manage the performance of the team concerning Health and Social Care Key Performance Indicators and local and team performance measures To contribute to FOI requests, respond to complaints and provide information, reports, and feedback as requiredTo Be Successful.\n\nPrevious experience supervising a team of OTs \nHCPC Registration\nEnhanced DBS/CRB (we can obtain for you)\nEligibility to work in the UK\nOccupational Therapist QualificationBenefits of Working in Harrow\n\nHarrow offers the opportunity for additional training for both perm and temporary members of staff within the authority. With new projects underway in various teams, they offer a very competitive rate of pay. Also, free onsite parking is offered to all staff.\n\nWhy Join Our Agency?\n\nWith over 10 years’ experience recruiting directly into social care, Ackerman Pierce prides itself on the unique services we deliver to our candidates. Each candidate is assigned their own personal consultant who will support them through every placement. We also offer a DBS and a quick and easy registration process. Not forgetting a guaranteed payment into your account every week\n\nTo discuss this OT Team Manager vacancy, or any similar roles we have available, please contact Gavin Wright, or email us your updated CV today

BDS are working with a leading not-for-profit housing organisation who provide affordable homes across London.\n\nWe are looking for a building manager to work across Harrow, Brent and Islington.\n\nAs a building manager, you’ll collaborate closely with housing officers for specific locations to provide an excellent customer service and be accountable to residents.\n\nSpecific duties will include:\n\n Ensure communal areas and estates are well-maintained and aligned with residents' expectations.\n\n Be accountable to residents, ensuring buildings are safe, well-maintained, and service charges are fair and transparent.\n\n Provide excellent customer service and demonstrate a good knowledge of buildings and service charges.\n\n Implement strategies to enhance the safety and aesthetic appeal of communal areas.\n\n * Play a key role in resolving disputes or complaints related to communal spaces and estates.\n\nPlease note this role will be based onsite in the community and in office.\n\nThe Ideal Candidate\n\nYou’ll be proactive and customer-focused with a solid understanding of buildings, service charges, and communal area management\n\nThis is an agency ongoing role in the first instance\n\nMonday to Friday 9am - 5pm\n\n£20.20 paye or £26.72 umbrella\n\nPlease apply now for immediate consideration

Bodyshop Manager \nBasic Salary & OTE: Up To £78,000 \nLocation: Harrow \n \nWe are looking to recruit a Bodyshop Manager for our body shop to facilitate and oversee the day-to-day delivery of excellent customer service and site profitability by motivating, supporting and managing their team to deliver a quality repair - on time, every time. \n \nThe successful candidate will be an outgoing Bodyshop Manager able to deliver exceptional market-leading customer service by actively managing the delivery of a first-class customer service journey. This will be achieved by proactive control of the customer experience, from initial booking into the final return of the vehicle. \n \nResponsibilities of a Bodyshop Manager \n·Ultimately responsible for all activities at the repair centre through the effective control of line managers and supervisory colleagues, paying attention to profits in line with the business plan. \n·Engage with key members of the team to agree output targets and provide feedback on the previous day's performance. \n·Engaging all team members for managerial, supervisory and customer facing positions. Reviewing the performance and objectives of staff and developing a training plan. \n·Personally, monitoring customer complaints and ensuring that they are resolved quickly and fairly. \n·Ensuring that all Housekeeping and Health and Safety regulations/policies are adhered to by all members of the team. \n·Preparing accurate data and statistics in line with weekly and monthly reporting requirements and contributing to regional meetings helping identify and promote new business opportunities. \n \nSkills and Qualifications of a Bodyshop Manager \n·Strong organisational skills \n·Flexible work attitude \n·Ability to effectively deliver site performance and profitable growth \n·Excellent leadership skills, technical expertise. \n·Strong communication skills for customer service and team communication. \n·Strong leadership qualities \n·Experience in the Managerial position in a Bodyshop or similar environment \n \nIf you think you are a good fit for this Bodyshop Manager role, please contact Kelsey @ Auto Skills and state reference job number 53779 \n \nDon't worry if your CV is out of date. Get in touch and we can work that out later. \nAs well as this Bodyshop Manager role, Auto Skills UK is recognized as the leading provider of temporary and permanent staffing solutions, from productive trades to senior management and are always looking for candidates within the Bodyshop including: \nBodyshop Manager, Bodyshop Workshop Controller, Assistant Bodyshop Manager, Bodyshop Workshop Manager, Workshop Controller

You will also receive an additional London allowance of £2,960. Step into the role of Aldi Store Manager and lead your team to deliver exceptional shopping experiences that go beyond customer expectations. You'll inspire a positive, high-performing work environment while driving operational excellence, maintaining top-quality standards, controlling costs, and ensuring compliance. Your leadership is the driving force behind the store's success!Key Responsibilities• Lead your team to deliver exceptional customer service that consistently exceeds expectations• Drive KPI performance, consistently meeting challenging operational targets• Oversee the execution and supervision of in-store tasks to meet targets and standards• Recruitment for your team, leading them and fostering their growth and development• Handle customer complaints with professionalism and maintain compliance with health & safety standardsSkills & Experience• Extensive experience leading and inspiring high-perming teams in a fast-paced, lean environment• Proven track record in optimising operational efficiency through strategic time and cost management• Demonstrated success in achieving KPIs while upholding the highest standards of compliance and due diligence• Commitment to delivering exceptional customer service and driving business results• Agile, visionary leader who can proactively embrace change with a results-driven mindsetOur Ben...

Assistant Manager - Pub & Hotel Salary of £27,000 - £30,000 + performance bonus Career progression opportunities Ongoing training and development Staff discounts and perks A supportive, energetic working environment A vibrant, community-led pub hotel in West London, combining the warmth of a local with the standards of a high-performing hospitality business. With a busy bar, quality food offer, and a well-run rooms operation, we pride ourselves on delivering exceptional guest experiences in a lively, fast-paced environment. The Role We're looking for a confident and hands-on Assistant Manager to support the day-to-day running of the pub and hotel. This is a dynamic role ideal for someone who thrives under pressure, leads from the front, and understands both wet-led pub operations and rooms/hotel management . You will play a key role in leading the team, driving performance, and building strong ties within the local community. Key Responsibilities Operations Support the General Manager in delivering smooth day-to-day operations Lead shifts across bar, restaurant, and rooms Ensure high standards of service, cleanliness, and compliance Manage stock, cellar standards, and cost controls Handle guest feedback, complaints, and resolutions professionally Rooms & Accommodation Oversee bookings, occupancy, and front desk operations Ensure rooms are maintained to high standards and guest-ready Work closely with housekeeping to drive consistency Monitor performance and support revenue optimisation Team Leadership Train, motivate, and develop team members Lead by example in a fast-paced environment Support recruitment and onboarding Build a positive, high-performing team culture Community Engagement Develop strong relationships with local residents and businesses Support events, promotions, and community initiatives Be a visible and welcoming presence within the pub About You Experience as a Supervisor or Assistant Manager in a busy pub, bar, or hotel Strong rooms experience (pub with rooms, hotel, or B&B) Thrives in fast-paced, high-volume environments A natural leader with excellent communication skills Passionate about hospitality and guest experience Organised, proactive, and hands-on Commercially aware with a problem-solving mindset INDFOH TPBN1_UKCT

Technical Manager (Property Services / Compliance & Asset Management) Salary: Up to £55,000 Location: South West London We are seeking an experienced Technical Services Manager to lead on a range of complex property services workstreams within a high-performing housing environment. This is a key leadership role with responsibility for ensuring compliance, driving service improvement, and overseeing critical areas including building safety, disrepair, damp & mould, fire risk actions, and contractor performance. You will provide strategic and operational oversight across multiple technical functions, ensuring statutory obligations are met, risks are effectively managed, and services are delivered to a consistently high standard. Working closely with senior leaders, contractors, and internal teams, you will play a central role in shaping performance, governance, and resident outcomes. Key Responsibilities Lead on compliance-related service areas including damp & mould (Awaab's Law), disrepair, fire safety actions, and building safety compliance Oversee contractor performance, procurement activity, mobilisation, and ongoing contract governance Ensure effective management and delivery of FRA actions, M&E requirements, EICRs, and LGSR compliance Manage risk, audit trails, and performance reporting for senior leadership and board-level governance Oversee disrepair case management, including legal liaison, cost control, and statutory compliance Drive data-led performance monitoring, identifying trends, risks, and service improvements Lead on complaints, Ombudsman responses, and external stakeholder engagement where required Manage and develop a multi-disciplinary team, ensuring high performance and accountability Contribute to service transformation, process improvement, and operational efficiency initiatives About You You will be a confident and experienced technical leader with a strong background in housing, property services, or a compliance-driven environment. You will bring: Strong experience in building safety, asset management, or repairs/disrepair services Proven track record in contractor management, procurement, and performance improvement Deep understanding of housing compliance, HHSRS, and statutory obligations Experience managing risk, budgets, and complex operational casework Strong stakeholder management skills, including working with senior leadership and external partners Analytical mindset with the ability to interpret data and drive service improvements Ability to lead teams, manage change, and operate effectively under pressure What We're Looking For A proactive, solutions-focused professional who can balance strategic oversight with hands-on delivery. You will be comfortable operating in a fast-paced environment, managing competing priorities, and driving high standards across technical and compliance functions. This is an excellent opportunity for a motivated leader looking to make a tangible impact on service quality, safety, and resident outcomes

We are urgently looking to recruit a Warehouse/forklift-counter balance driver within the Greenford area, this is a temp to permenant role. This role provides opportunity for development and progression within the company on a permenant basis MAIN DUTIES/RESPONSIBLITIES : Valid In date certificate for Forklift/Counter Balance is essential Experienced in the fundamentals around the safety of Forklifts in the Warehouse Warehouse experience Loading and unloading of vehicles and trailers which may include some heavy lifting Shrink wrapping and pallet strapping Day-to-day administration Participation in the stock take Filling in of Check Sheets, Delivery Notes Weighing and labelling of goods Need previous experience of the Health and Safety standards of the warehouse YOU SHOULD: Provide a friendly and helpful response to customer enquires to their total satisfaction in order to contribute to the distribution team’s goal of improving service levels to be the best in the industry Identify and work with third party distribution providers, identify potential problems to ensure the smooth flow of orders and customer satisfaction Ensure that complaints, as they affect your direct responsibility, are promptly dealt with, in a professional manner Maintain company property to the required standard Represent the company in a business-like manner and maintain a standard of dress and appearance in keeping with the job and position within the company As an employee, you have a legal duty to take reasonable care of yourself and others and to co-operate with management on all aspects of health and safety, as set out in the Employee Safety Handbook Be prepared to assist with out-of-hours services to customers when the need arises. as well as any ad hoc duties as required by the Branch Manager, Assistant Branch Manager or a Director A Forklift / Counter Balance licence is a must have HOURS: 07:30am - 17:30pm Monday to Friday, You must be prepared to work longer hours but you will be paid over-time ratefor any time over 5pm. We look forward to hearing from you at Team CV Ltd

Warehouse Operative Must have a driving licence MAIN FUNCTION OF JOB: To ensure that customers receive a fast and efficient response to distribution enquires, building customer loyalty and enhancing the company’s reputation for service. MAIN DUTIES/RESPONSIBLITIES : Picking and packing. Loading and offloading vehicles. If making deliveries you are also responsible for: Daily vehicle checks Cleanliness of vehicle Working within service level criteria. Daily branch proposal and continuous stock taking. Day-to-day administration. Participation in the annual stock take. You should: Provide a friendly and helpful response to customer enquires to their total satisfaction in order to contribute to the distribution team’s goal of improving service levels to be the best in the industry. Provide accurate and regular order handling to help achieve minimum time delay between receipt of order and despatch of goods, therefore maximising sales/stock turnover. Resolve customer queries/warranty/credits/complaints to the satisfaction of all parties. Identify and work with third party distribution providers, identify potential problems to ensure the smooth flow of orders and customer satisfaction. Maintain close contact with customer service staff, understand their working practices and be proactive in preventing the occurrence of avoidable problems for our customers. Communicate enquires to the External Sales Engineers to enable maximisation of potential sales. Provide cover within the branch / trade counter, at which you are based, during unplanned absences. Ensure that the warehouse and trade counter support sales in achieving product sales / and market share in accordance with company objectives. Communicate effectively with the Branch Manager Acquire and demonstrate the necessary selling skills, product knowledge and understanding of company policy to work effectively. Provide assistance and motivation to all colleagues when required. Work within Goldmine sales procedures in the branch environment. Work with the Branch Manager to ensure that customers’ required levels of service are being met. Ensure that complaints, as they affect your direct responsibility, are promptly dealt with, in a professional manner. Maintain company property to the required standard. Represent the company in a business-like manner and maintain a standard of dress and appearance in keeping with the job and position within the company. Be prepared to assist with out-of-hours services to customers when the need arises. Participate in the company annual stock check. As an employee, you have a legal duty to take reasonable care of yourself and others and to co-operate with management on all aspects of health and safety, as set out in the Employee Safety Handbook. Ensure familiarisation with data protection procedures set down by the organisation as a result of the General Data Protection Regulation and understand that any breach could result in the organisation’s sensitive and confidential data being disclosed to competitors and other interested parties. Any ad hoc duties as required by the Branch Manager, Assistant Branch Manager or a Director. SKILLS REQUIRED To be an effective communicator. The selling skills, product knowledge and understanding of company policy required to work effectively on the trade counter

We are seeking an experienced Warehouse Operative / Driver with a full, clean UK drivers licence for our client based in the West London area. When not working in the warehouse, the sucessful Warehouse Operative/ Driver candidate shall assist with the deliveries of high quality goods manufactured by our multi-national client. MAIN DUTIES/RESPONSIBLITIES of Warehouse Operative / Driver: Picking and packing Loading and offloading vehicles and trailers Day-to-day administration Participation in the stock take. Filling in of Check Sheets, Delivery Notes Weighing and labelling of goods Pallet straping and shrink wrapping When not working in the warehouse, the Warehouse Operative/Driver candidate shall be conducting deliveries of the company's high quality goods, driving a 3.5 ton Vehicle Essential Warehouse Operative / Driver candidate requirements: Must hold a full, clean UK drivers licence Provide a friendly and helpful response to customer enquires to their total satisfaction in order to contribute to the distribution team’s goal of improving service levels to be the best in the industry Identify and work with third party distribution providers, identify potential problems to ensure the smooth flow of orders and customer satisfaction Ensure that complaints, as they affect your direct responsibility, are promptly dealt with, in a professional manner Maintain company property to the required standard Represent the company in a business-like manner and maintain a standard of dress and appearance in keeping with the job and position within the company As an employee, you have a legal duty to take reasonable care of yourself and others and to co-operate with management on all aspects of health and safety, as set out in the Employee Safety Handbook Need previous experience of the Health and Safety standards of the warehouse Be prepared to assist with out-of-hours services to customers when the need arises. as well as any ad hoc duties as required by the Branch Manager, Assistant Branch Manager or a Director A Forklift / Counter Balance licence would be an advantage * Excellent grasp and understanding of Maths and English written and verbal is essential HOURS: 07:30am - 5pm Monday to Friday, You must be prepared to work longer hours to meet company targets, This is inclusive of london living wage , the standard hour rate is £13 with agency once the succesful candidate goes perrm there rate will go to £13.50 . You must be prepared to work longer hours to meet company targets,Over time is paid at time and a half of £19.50 ph with agency. This is a temporary ongoing position with the possiblity of securing a permanent for the sucessful Warehouse Operative / Driver candidate. We look forward to hearing from enthusiastic Warehouse Operative / Driver candidates at Team CV LTD

4Recruitment Services are looking for an experienced and motivated Area Tenancy Manager (ATM) to join our clients Housing team. You will be at the heart of managing our clients housing estates, ensuring communities are safe, tenancies are well-managed, and services are delivered effectively. This role offers a hybrid working ly office-based to complete training, then working three days per week in the office and the rest remotely. MAIN PRIORITIES: Income Management: Maximise rental income, manage arrears, and support tenants to sustain their tenancies. Lettings & Sign-ups: Manage new tenancies, sign-ups, and void turnaround to ensure homes are re-let quickly and efficiently. Everyday Tenancy Management: Support tenants with everyday issues, enforce tenancy agreements when necessary, and provide a responsive, accessible service. Low-Level Anti-Social Behaviour (ASB): Investigate minor ASB and nuisance complaints, taking proportionate action to resolve issues. DUTIES AND RESPONSIBILITIES INCLUDE: Manage the full tenancy lifecycle, including changes in circumstances, succession, and tenancy closures. Engage with residents and community groups to maintain safe and well-managed estates. Work collaboratively with partners such as the Police, Community Safety teams, and support agencies to address issues affecting tenants. Identify vulnerable residents and make appropriate referrals to safeguarding and support services. Ensure all actions comply with housing legislation, council policy, and regulatory requirements. ESSENTIAL REQUIREMENTS INCLUDE: Experience in local authority housing is ideal, but experience in housing associations or other housing management roles will also be considered. Strong understanding of tenancy management, income collection, and housing legislation. Excellent communication, problem-solving, and relationship-building skills. Ability to balance enforcement with support to sustain tenancies and improve communities Must be able to drive & have car business insurance Basic DBS check Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer. To discuss this vacancy in further detail or any other vacancies, please contact our Team on (phone number removed) or email

Reporting to – Mechanical Workstream Manager. Working Hours: Mon – Fri, 8am – 5pm Probation Period: 6 months Job Type: Full Time office based, Permanent Job Location: Perivale, Greenford Start Date: Immediate SCOPE Planning & Coordination Provide structured planning and coordination support for Planned Preventative Maintenance (PPM), reactive works and remedial activities in line with Workstream Manager direction, statutory requirements and contractual obligations. Workstream Support: Act as the central coordination point for job flow, scheduling, CAFM data accuracy, documentation control and commercial readiness, enabling the Workstream Manager to focus on statutory compliance, technical governance and team leadership. Systems & Records: Maintain accurate records of maintenance activities, including Job Logic, inspection reports, and project documentation KNOWLEDGE Minimum qualifications for this role are: 1. NVQ / HNC / equivalent experience in maintenance planning, coordination or facilities management (D) 2. 2–5 years’ experience within a mechanical maintenance or building services environment (D) 3. Strong working knowledge of CAFM / CMMS systems, preferably JobLogic (D) 4. Working understanding of PPM, reactive maintenance and compliance‑driven service delivery (D) SKILLS 1. Strong organisational, planning and coordination capability. 2. Clear and professional verbal and written communication skills. 3. Ability to build effective working relationships with Managers, engineers, subcontractors and clients. 4. High attention to detail, particularly in documentation and record‑keeping. 5. Confident use of digital systems to manage operational and performance information. 6. Ability to manage multiple priorities and recognise when to escalate risk or delay. OTHER 1. Appreciation that there might be out of hours working, agreed in advance. DUTIES 1. Plan and schedule PPM activities in line with SFG20 schedules, statutory requirements and Workstream Manager instruction. 2. Coordinate reactive and remedial works, managing priorities, access arrangements and engineer allocation. 3. Maintain accurate asset data, task structures and job records within the CAFM system. 4. Monitor work‑in‑progress, overdue tasks and upcoming compliance risks, escalating concerns promptly. 5. Log reactive call‑outs and service requests, ensuring accurate job classification and records. 6. Collate, check and issue service reports, certificates and supporting evidence following works completion. 7. Carry out quality and completeness checks on documentation prior to Workstream Manager review. 8. Prepare draft quotations and job scopes based on engineer reports for Manager approval. 9. Issue approved quotations and track client approvals, purchase orders and variations. 10. Support invoicing processes by confirming completion status and documentation readiness. 11. Provide routine job status updates to clients in line with agreed communication protocols. 12. Escalate complaints, delays, access issues or compliance concerns to the Workstream Manager without delay. 13. Support KPI monitoring by maintaining accurate planning, scheduling and documentation records. 14. Assist with internal and external audits by compiling documentation and evidence packs. 15. Contribute to continuous improvement by identifying planning, system or process inefficiencies. KEY PERFORMANCE INDICATORS 1. This role operates within the Mechanical Department performance framework. 2. Department‑level KPIs are detailed in a separate Mechanical Department KPI Schedule attached to this Job Description. 3. The Mechanical Workstream Planner supports the achievement of departmental KPIs through effective planning, coordination, documentation control and CAFM data management. 4. KPI performance is reviewed with the relevant Workstream Manager and Head of Department. See full job description for more information in our careers page

About our business Many of us have experienced life in rented housing and understand the uncertainty that can come with not owning your home. ProperTies Living exists to make renting feel like home. Our mission is to create high-quality homes for rent where people can settle, build meaningful connections, and live comfortably in safe, secure environments. We want our residents to feel a genuine sense of belonging and pride in where they live. We have over 900 homes in development and expect to be managing over 450 homes by the end of the year. We also have a pipeline of 2,000 properties currently being acquired. Our growing portfolio reflects our long-term commitment to the rental market and to creating professionally managed communities where residents feel secure, supported, and proud to live. As a business, we are committed to delivering best-in-class customer service that is both effective and responsive across all our operations -from constructing new homes and letting apartments to managing communities. Our objective is to provide professionally managed rental homes that offer security, reliability, and a welcoming environment where residents can create lasting memories. Joining ProperTies Living means becoming part of a new and ambitious team that embraces collaboration, creativity, and professional growth. Supporting our people and providing clear pathways for career development and progression is key to our success. About this role We are seeking an experienced Block Manager to oversee the operational management of residential buildings, with initial focus on sites in Watford and Barking. You will work closely with the site teams, Residential Services hub, the Health & Safety Manager, and colleagues across the wider property team. Your direct line manager will be the Property Manager Team lead, while the Senior Property Services Manager will oversee overall operations. This role focuses on delivering best-in-class customer service, while being flexible for occasional evenings, on-call duties, and travelling between sites. What you will do As a Block Manager, you will be responsible for the effective day-to-day management of residential buildings, ensuring they are safe, compliant, well-maintained, and deliver an exceptional living experience for residents. You will lead on operational delivery across your schemes, managing on-site teams and external contractors, while maintaining strong relationships with residents and internal stakeholders. Operations and Building Management Lead the day-to-day management of schemes, ensuring all services are delivered efficiently and to a high standard Carry out regular site inspections, including weekly, monthly and quarterly checks, ensuring high standards of presentation and safety Identify, manage, resolve building defects, liaising with contractors and developers to ensure works are completed to the required standard and within agreed timeframes Manage planned and reactive maintenance, allocating works to contractors and developers to ensure works are completed to the required standard and within agreed timeframes Oversee contractor performance, ensuring compliance with service level agreements Maintain robust Permit-to-Work and contractor control processes Health & Safety Compliance Ensure full compliance with all relevant legislation, including Building Safety Act 2022 and Fire Safety Act 20221 Manage site risk assessment and ensure corrective actions are completed within agreed timescales Work Closely with Health & Safety Manager to maintain compliance requirements records and certification Support the development and maintenance of the Building Safety Case and Golden Thread Lead on incident response, reporting, and escalation where required Carry out regular safety inspections, audits, and monitoring activities Resident & Client management Deliver a high-quality, resident focused service, ensuring a positive customer experience Manage tenancy lifecycle processes including move-ins, move-outs, and unit turnaround (target within 5 days) Handle fees related to apartment damage or dilapidation Deliver a high-quality, resident focused service, ensuring a positive customer experience. While the resident services hub is responsible for handling complaints, it is essential to work collaboratively with their team to ensure swift and effective resolution of issues. Build strong relationships with residents, internal teams, and stakeholders Support community engagement initiatives and resident events Financial & Administrative Management Support budget planning and ongoing financial management of schemes Monitor expenditure and ensure cost control across all services and projects Maintain accurate records, reporting, and documentation in line with company standards Manage asset registers and oversee stock control where applicable General & Portfolio Management Support mobilization of new developments into the portfolio Liaise with contractors and suppliers to ensure services delivery meets agreed standards Attend regular meetings and provide updates to the Senior Property Services Manager Attend and contribute to quarterly defect reviews, ensuring issues are tracked, reported, and resolved Participate in an on-call Rota for major incidents Travel regularly between sites within the regional portfolio People Management Lead, motivate, and develop team members to deliver high performance Support recruitment, onboarding, and training of team members Foster a positive, inclusive, and collaborative team culture You will be required to carry out other duties to assist the team d uring busy periods. You will be required to respond responsibly and promptly to out-of-hours emergencies (only where necessary and possible). About you - your experience, knowledge, and skills. Ideally you will have: Proven experience in block management, or BTR/Flex Living environments Strong understanding of high-rise building compliance and health and safety requirements Experience managing contractors, budgets, and service delivery Knowledge of Building Safety Act 2022 and Fire Safety Act 2021 (essential) Experience managing or supervising teams Strong customer service and stakeholder management skills Lead the day-to-day management of schemes, ensuring all services are delivered efficiently and to a high standard, utilizing a range of digital platforms and management systems to streamline operations and maintain effective communication. Demonstrate excellent IT skills, including proficiency in Microsoft Word, Excel, and other relevant software Ability to manage multiple sites and priorities effectively Calm and professional approach when handling challenging situations Desirable: IOSH or NEBOSH qualification Membership of a relevant professional body (IRPM, TPI) You will be someone who Is highly customer-focused and committed to delivering excellent service Builds strong relationships with residents, colleagues, and contractors Communicates clearly and confidently at all levels Takes ownership and drives high-standards Works well under pressure and meets deadlines Is flexible, adaptable, and comfortable working across multiple sites What we offer As well as working with a friendly, inclusive, and incredibly supportive team who care about their work and take immense pride in our buildings, we offer: A competitive salary range of £ 40,000 - £45,000 Discretionary bonus 25 days holiday + 8 bank holidays (pro-rated if part-time) Personal Pension Plan (salary sacrifice available) Employee Assistance Program Life Assurance Optical vouchers Cycle and Tech schemes _ Come and join us! Right to Work in the UK: Please note: You must be resident in the UK and eligible to work. At this point in our journey, we are unable to sponsor visas. Equal Opportunities, Diversity & Inclusion: We are committed to building a diverse and inclusive group of talent with a broad range of backgrounds, skills and capabilities and will give full and fair consideration to all applicants. If you have a disability or any other additional need that requires consideration, accommodation or adjustment to the role or recruitment process, please do let us know. TPBN1_UKTJ

About the Company This is a fantastic opportunity for an Assoc CIPD HR Manager to secure a position with an IT Managed Services organisation enjoying rapid growth. About the Role Salary: Up to 60k Hybrid: Office based in Hertfordshire area at least 2 days per week. My client is a managed service provider focusing on SME and mid-market customers with propositions in the Managed Services, Print and Comms industry. Responsibilities Recruitment & Staffing: Identify staffing needs, writing job descriptions, screening, interviewing, 'Right to work' / Security and prior employment checks, and hiring new staff, working alongside the hiring manager to support and assist as required. Develop a network and programme for Internal recruitment to minimise the use of recruitment agencies, thus saving costs, for some roles. Onboarding & Development: Onboarding new employees with an update welcome pack and onboarding programme in a professional and comprehensive manner to expedite the settling in period. Training new hires and providing career development opportunities. Order IT equipment, check received, test. Order desk space and furniture spec. Follow up probation escalation with managers. Assisting managers with career mapping for staff and talent planning requirements. Ensure all staff details, benefits and pay are UpToDate and correct. Develop the organisational structure to support future growth, using best practice principles. Employee Engagement and Relations: Handling complaints, grievances, and disciplinary procedures to ensure a safe and fair environment. Ensure the offboarding process is handled in a professional manner to ensure everyone is consistently treated fairly. Manage the execution of the HR Strategy to ensure achievement of the company objectives and deliver continuous employee development. Staff communications are sent out regularly as and when required; some to be approved by Executive. Compensation & Benefits: Managing annual reviews of salary, pension schemes, and benefits, ensuring all administration is completed timeously. This includes all employee programmes and staff benefits/packages. Work alongside the Financial Controller to ensure monthly payroll processing is completed on time and accurately. Ensure employee training requirements are well managed and monitored. Manage the training and development plans and ensure they are of a high standard. Determine relevant Key Performance Indicators (KPIs) for incentive schemes. Systems and Policy Compliance: Developing company policies, ensuring employment law compliance, and maintaining employee records. Undertake analysis as required on staff performance, highlighting areas of concern or risk, which may be impacting profitability. Work along the executive on all aspects of the ESG (Environmental, Social, governance) programme. Ensure the company handbook to up to date and is linked to all the company policies. Current regulation compliance, including accepted professional standards, policies and procedures and legislation (including legislation on data protection, the Equality Act and health and safety). Ensure employment law, HR policy, best practice and workforce development are applied. Ensure that all relevant professional standards are met. Conduct annual remuneration and benefit surveys and reviews. Improve and develop HR processes and systems; Ensure all HR systems are reviewed and supported to ensure they are fit for purpose and support the objectives of the business. Set up of new users and removal of staff from systems, as well a ensure safe filing of employee details and contracts. Health & Welfare: Overseeing employee safety, well-being, and work-life balance initiatives. Continuously improve engagement and welfare activities, maximising productivity, devolving HR responsibilities to line managers and building leadership capability. Identify HR trends so that attention can be directed to key issues and resources. Regularly coach, mentor, and support colleagues to identify individual strengths and development needs. Manage the diversity, equality, and inclusion values and practices within the company. Qualifications Qualified HR Manager - ideally of CIPD Associate Diploma or similar. A working understanding of Human Resources compliance with company law. Proven experience in an HR Manager role in industry and within an SME. Strong leadership skills, with the ability to build people up and motivate. Strong communication skills, with the ability to present HR information to all stakeholders. Experience of HR systems and processes and policies. Excellent knowledge of owning a department budgets. Knowledge of the MSP sector is desirable, and experience working in the sector would be considered favourably. Working knowledge of HR and payroll systems. Excellent Microsoft Excel, word & Powerpoint skills. Required Skills You should be collaborative, and work in partnership to build good working relationships with all managers, as well as all colleagues and stakeholders. You should be inquisitive, creative and look to continuously improve processes. You should be committed and focused on delivering personal objectives to help fulfil the organisation's mission. High degree of professionalism, integrity and confidentiality. Personal Attributes Excellent precision and attention to detail. Excellent communication and personable, with strong interpersonal skills. Thrives in fast paced environment, energised under pressure with the ability to deal with problems decisively, when they arise. Pay range and compensation package Salary: Up to 60k If this sounds like you and your an HR Manager based in the Herts area who holds an Assoc CIPD Accreditation, then I'd love to hear from you - you can reach me at (url removed)

Senior Electrical Project Manager (MEP). Role OverviewWe are seeking a highly experienced Senior Project Manager - Electrical (MEP) to join our Building Services team in Cambridge.

The salary advertised is full time (35 hours per week, 52 weeks per year).Part-time hours / sessional posts will be pro-rated accordingly.This is a 39 week sessional post i.Monday - Thursday, 08:45-15:15.Campie Primary School nestles within the East Lothian town of Musselburgh to the west of the riv

Senior Project Manager (Fit Out/New Build) - £90-115,000 + package - National/UK Wide.

The salary advertised is full time (35 hours per week, 52 weeks per year).Part-time hours / sessional posts will be pro-rated accordingly.This is a 39 week sessional post i.Temporary until 31st March 2027.Wednesday - Thursday, 10:00-15:15.We are looking for an enthusiastic Early Years Support Worker

Experience of working in a client-side / consultant Project Manager role at an intermediate level. Estates Project Manager | Client Side. Hays Property and Surveying are seeking an Estates Project Manager to join a prestigious aviation-sector organisation based in North Hampshire.

At Barchester, we are offering a rare opportunity for an experienced IT Project Manager to join us in a new permanent position. You're an organised, knowledgeable, and driven IT Project Manager with a passion for delivering high-quality outcomes.

Project Lead - New build 300 Unit project - North Kent - Housing Developer.A highly successful national developer is going from strength to strength and gearing up for an exceptionally busy year in the Kent region, with several flagship schemes set to commence.They are now seeking an experienced Pro

The salary advertised is full time (35 hours per week, 52 weeks per year).Part-time hours / sessional posts will be pro-rated accordingly.This is a 52 week non-sessional post i.Post 1 - Full time 35 hour post.Monday - Thursday, 09:00-17:00.Wednesday & Thursday, 08:00-17:00.You will be asked to indic

An East London local authority is seeking an experienced MEP Senior Project Manager. We’re partnering with a forward-thinking East London local authority seeking an experienced Senior Project Manager (MEP) to lead on a portfolio of complex capital works.

The salary advertised is full time (35 hours per week, 52 weeks per year).Part-time hours / sessional posts will be pro-rated accordingly.This is a 39 week sessional post i.We are looking for an enthusiastic Early Years Support Worker to join our Rosehill Early Learning and Childcare Team.This is an

Additionally, you will mentor and support junior project managers and other team members. Proven experience as an Electrical Project Manager, preferably in a senior role. Senior Electrical Project Manager | £55,000 to £75,000 + Car/Allowance | Lincolnshire.

Provide care and support to service users within a very sheltered housing facility.There are 2 positions available:.Care and Support Worker position will be working 5 shifts a week.Mixture of early and late shifts.Salary will be: £26,864 to £27,631.Care and Support Worker position with be working

Proven experience as a Project Manager within fit out or construction. Project Manager required to work on Airport Projects (Construction). As a Project Manager, you’ll take full ownership of fit out projects from concept to completion, making a real impact on delivery and client satisfaction.

The salary advertised is full time (35 hours per week, 52 weeks per year).Part-time hours / sessional posts will be pro-rated accordingly.This is a 39 week sessional post i.Monday - Thursday, 11:30-15:00.You will be asked to indicate which post(s) you would like to be considered for when you complet

Renfrewshire Council are looking to recruit enthusiastic and caring early learning support workers for our general supply pool.Appointable candidates will be required to work on a temporary basis covering short or long-term requirements within early learning and childcare establishments across the f

The salary advertised is full time (35 hours per week, 52 weeks per year).Part-time hours / sessional posts will be pro-rated accordingly.This is a 39 week sessional post i.Monday - Thursday, 08:30-15:00.This is an excellent opportunity for someone who wants to progress their Early Years Career at C

The best Project Managers see the bigger picture. If youre a Project Manager who looks beyond plans and reporting - someone who cares about what a project actually achieves, not just how its delivered - this could be the role youve been waiting for. Were looking for a true generalist Project Manager

Ophthalmology - Glaucoma & Ocular surface.We are seeking a results-driven and collaborative professional to join our medical team, focusing on glaucoma and dry eye therapies.This role offers the opportunity to make a meaningful impact by supporting healthcare professionals and improving patient outc

This is a Senior National Account Manager position focused on accelerating growth within UK foodservice. Senior National Account Manager – Foodservice.

Key Account Manager – Neurology - Midlands. They now seek a talented Account Manager at the location shown to deliver sales targets for their market leading therapeutics range.

Managers within the teams are approachable and supportive. As a Social Worker you will be confident in your analysis and decision making to deliver purposeful and effective social care supported by experienced colleagues and managers.

UK/Israel/Ukraine Tracked Defense Account Manager. Defense products account manager responsible for managing the Allison Transmission, Inc.

An opportunity has arisen for a National Account Manager to join the team, managing and developing the Argos account. National Account Manager, managing Argos a highly strategic account for the business. You may currently be operating in a National Account Manager role and open to a new challenge in

Account Managers work cross-functionally across Retail Media & Advertising, SEO & Listing Optimisation, and Creative/Design to ensure every lever that influences performance is owned, prioritised, and executed to a high standard. We’re looking for an experienced Amazon Account Manager who can inde

As Senior Key Account Manager – BESS, you will lead the development and expansion of LONGi’s battery energy storage business across The UK & Ireland Region.

A leading health & wellness brand is seeking a highly organised Export Account Manager to support its growing international operations.

As National Account Manager, you’ll manage the daily commercial delivery of a complex, high-volume retail account across a number of different categories. National Account Manager – Retail. We’re looking for a driven, detail-focused National Account Manager to lead one of our client’s most s

Are you confident managing major UK retail accounts and turning Joint Business Plans into measurable commercial growth?.Do you enjoy combining data, forecasting, and customer relationships to drive performance across both national and independent retail?.Ready to take ownership of key UK accounts, i

My client, a tech company, is seeking an Account Manager to join their growing team, focusing on the.

As an Account Manager, you’ll be the friendly expert for a group of customers — supporting them, guiding them through environmental compliance, and helping them make positive change with confidence.