Complaints manager jobs in BirminghamCreate job alerts

Your new company \n A large and well-established local authority is seeking an experienced Environmental Operations Manager to support the delivery of key public realm and environmental services across one of the UK's largest cities. The organisation is driving significant change through a major waste transformation programme, focused on improving recycling rates, reducing waste and enhancing environmental quality for residents. \n This is an opportunity to join a high-profile service area that works closely with councillors, local communities and frontline operational teams to address environmental issues across the city. Your new role \n As Environmental Operations Manager, you will lead and manage a team responsible for protecting public health and the local environment, whilst supporting the delivery of a newly established local investigations function. \n The role will involve coordinating responses to environmental and public realm issues across multiple service areas, including waste, highways, environmental enforcement and community concerns. Working closely with stakeholders, councillors and operational teams, you will ensure environmental issues are identified, investigated and resolved efficiently. \n Key responsibilities include: \n\n • Managing and developing environmental and enforcement teams\n, • Overseeing environmental health and regulatory service operations\n, • Coordinating multi-service responses to environmental issues and public complaints\n, • Working closely with elected members and senior stakeholders\n, • Monitoring team performance, workloads and service delivery targets\n, • Managing investigations, enforcement activity and operational projects\n, • Supporting the delivery of waste reduction and recycling initiatives\n, • Preparing reports, performance data and service updates\n, • Managing budgets, resources and procurement requirements\n, • Ensuring compliance with environmental legislation, policies and best practice\n\n What you'll need to succeed \n\n • Proven experience managing environmental, regulatory, public realm or local authority operational services\n, • Strong leadership experience with responsibility for teams, performance management and service delivery\n, • Sound knowledge of Environmental Health, environmental regulation or enforcement functions\n, • Experience working with multiple stakeholders, including local authorities, councillors and community groups\n, • Excellent problem-solving and organisational skills\n, • Experience delivering service improvement programmes and operational change initiatives\n, • Strong understanding of environmental legislation, compliance and enforcement processes\n, • Full UK driving licence\n\n What you'll get in return \n\n • £475 per day\n, • Long-term contract opportunity\n, • Hybrid working arrangement with flexibility for the right candidate\n, • Opportunity to play a key role in a major city-wide transformation programme\n, • Exposure to high-profile environmental and operational projects\n, • Collaborative working environment with significant stakeholder engagement\n, • The chance to make a direct impact on environmental quality and public services\n\n What you need to do now \n If you're an experienced Operations Manager with a background in environmental services, environmental health, regulatory enforcement or public sector operations, we'd love to hear from you. \n If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. \n If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. \n Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Duty Manager \n Pay Rate: £14.59 per hour Start Date: ASAP Positions Available: 1 Location: Solihull, B91 3RG Duration: Temporary basis \n About the Role \n Opus People Solutions are currently recruiting on behalf of our Client, Solihull Metropolitan Borough Council on a temporary basis for a Duty Manager. \n This role offers regular evening and weekend work, with the potential for a permanent opportunity for the right candidate. The Duty Manager is responsible for overseeing the day-to-day front of house operation, ensuring the smooth delivery of activities and events across all areas of the venue, including the Theatre, Studio, Library, Gallery, Encore Café, and Theatre Bar. \n The role involves leading and coordinating front of house staff and volunteers, maintaining high standards of customer service, and ensuring a welcoming, safe, and efficient environment for visitors, audiences, performers, hirers, and the wider community. \n This position requires a flexible approach, with regular evening, weekend, and bank holiday working to meet the operational demands of the venue. Rotas will be issued in advance and aligned to the venue's programme of events on a casual basis. For the right candidates, there is potential for a permanent opportunity. \n Shift Patterns \n Shift patterns will vary and may include: \n\n • Day shifts: 11:00am - 4:00pm\n, • Evening shifts: 4:00pm - 10:30pm/11:00pm\n, • Evening cover is required 7 days per week\n, • Regular weekend and evening work available\n\n Key Responsibilities \n\n • Oversee the day-to-day operation of the theatre during events and performances\n, • Act as the main point of contact during shifts, ensuring smooth venue operations\n, • Deliver exceptional customer service to members of the public, performers, visiting groups, and stakeholders\n, • Ensure health and safety procedures are followed at all times\n, • Handle incidents, complaints, and unexpected situations calmly and professionally\n, • Support front-of-house activities and supervise staff where required\n, • Make informed decisions and respond effectively to operational issues\n, • Maintain a welcoming and inclusive environment for all visitors\n, • Assist with opening and closing procedures for the venue\n\n Essential Experience & Skills \n\n • Previous experience in a Duty Manager within Theatres, Events, Hospitality and Leisure\n, • Experience dealing with members of the public in a customer-facing environment\n, • Experience managing situations and making decisions independently\n\n\n, • Outstanding interpersonal and communication skills\n, • Friendly, approachable, and personable nature\n, • Ability to remain calm and professional under pressure\n, • Strong decision-making and problem-solving skills\n, • Excellent customer service focus\n, • Confidence when dealing with a wide range of people\n, • Ability to act as a positive ambassador for the venue\n, • Reliable, flexible, and adaptable approach to work\n, • Passion for supporting community and cultural events\n\n Uniform \n\n • Uniform will be provided\n, • Candidates must provide their own smart black trousers and black shoes\n, • A white shirt should be worn on the first day while uniform is being arranged\n\n Interested? \n If you are a confident, customer-focused individual who enjoys working with the public and can remain cool-headed while making effective decisions in a busy theatre environment, we'd love to hear from you. \n Apply today for an immediate start opportunity. \n All offers will be subject to satisfactory compliance screening, including right to work in the UK and references. \n If successful, candidates will be required to provide information to support the Solihull Metropolitan Borough Council's commitment to the prevention and detection of fraud. This information will be processed by the Council's Internal Audit Services and may be shared with the National Fraud Initiative (NFI) for data matching.

Are you an experienced Facilities Management Operations Director / Senior Operations Manager looking for a role where you can genuinely influence the direction and growth of a business? \n \n We are currently supporting a rapidly growing FM provider in the appointment of a National Operations Director – Soft Services. This is a high-profile senior leadership position with responsibility for operational performance, service quality, client relationships and commercial delivery across a significant national portfolio. \n \n Based from Birmingham, with regular national travel, this role will suit an ambitious operational leader who thrives in a fast-paced environment and is comfortable managing both people and performance across a geographically dispersed operation. \n \n The Opportunity \n \n You will play a key role in shaping and delivering the operational strategy across two established areas of the business: \n \n\n • Soft Facilities Management, including communal cleaning and security services across a demanding 24/7 national portfolio.\n, • Seasonal Turnaround Services, delivering large-scale deep cleaning and housekeeping operations within the student accommodation and university sectors.\n\n \n You will work closely with senior leadership to drive operational excellence, improve service standards, develop client relationships and deliver against ambitious commercial and operational targets. \n \n This is a particularly exciting opportunity for someone who enjoys being close to the operation. While the role carries significant strategic responsibility, you will be expected to maintain a strong presence across the business and spend time with teams and clients on-site. \n \n Key Responsibilities \n \n\n • Lead and develop a national operational team, including 5 SFM Operations Managers and 3 Regional Managers.\n, • Drive operational performance against key KPIs, including profitability, customer satisfaction, productivity and service quality.\n, • Develop and implement operational strategy alongside the senior leadership team.\n, • Build strong, long-term relationships with key client stakeholders.\n, • Lead regular operational performance reviews and ensure appropriate actions are delivered.\n, • Oversee recruitment, retention, workforce management and operational compliance.\n, • Ensure high standards of client service and effectively manage complaints and escalations.\n, • Oversee supplier performance and operational expenditure.\n, • Produce and present monthly contract and operational reports.\n, • Support the successful planning and delivery of significant seasonal peak periods.\n, • Ensure operational and HR processes are consistently implemented across the business.\n, • Take ownership of operational challenges and provide decisive, commercially focused solutions.\n\n \n What We're Looking For \n \n We are looking for a high-energy, ambitious and commercially aware FM professional who can demonstrate: \n \n\n • At least 5 years' experience in facilities services operational management.\n, • Strong experience managing large, geographically dispersed teams.\n, • A proven track record within soft services / cleaning / FM operations.\n, • Strong commercial awareness, with the ability to manage profitability and operational performance.\n, • Excellent client-facing and stakeholder management skills.\n, • The confidence to operate at senior leadership level.\n, • The ability to remain calm and effective in high-pressure, time-sensitive environments.\n, • A genuine hands-on approach to leadership, with a willingness to spend significant time with operational teams and clients.\n, • A proactive, can-do approach, with the determination to identify problems, take ownership and see solutions through.\n, • A willingness to challenge the status quo and work towards ambitious growth targets.\n, • Flexibility to work extended hours and weekends when required during peak operational periods.\n\n \n What's On Offer? \n \n\n • £70,000–£75,000 basic salary, dependent on experience.\n, • 20% commission scheme.\n, • Travel expenses covered as required.\n, • Senior leadership exposure and the opportunity to influence business strategy.\n, • A genuinely national role with significant operational responsibility.\n, • The opportunity to join a fast-growing FM business at an exciting stage of its development.\n\n \n Why This Role? \n \n This isn't a role for someone looking to simply maintain the status quo. \n \n It's an opportunity for an ambitious FM operations leader to take ownership of a significant national operation, influence strategy at senior level, develop high-performing teams and play a key role in the continued growth of a successful business. \n \n If you're an experienced Soft Services / FM Operations professional ready for your next senior leadership challenge, we'd like to hear from you.

Motor Complaints Team Manager \n Location: Solihull; a flexible hybrid working model which supports you as well as enabling you to work collaboratively with your colleagues \n Contract: Full-time, Permanent \n \n About Us \n At BNP Paribas Personal Finance, we're part of a global banking group with a simple mission: to provide straightforward consumer finance solutions that help customers make responsible financial decisions. We partner with leading UK retailers and brands to support their customers finance purchases responsibly. \n \n The Role \n We're looking for an experienced Motor Complaints Team Manager to lead and develop a high-performing team responsible for delivering fair, timely and customer-focused complaint resolutions. You'll drive operational performance, coach and support your team, and ensure every complaint is managed with empathy, professionalism and in line with FCA regulations and Consumer Duty requirements. \n \n Key Responsibilities \n\n • Lead, coach and develop a team of Complaints colleagues, creating a culture of accountability, continuous improvement and excellent customer outcomes.\n, • Drive team performance against key operational measures, ensuring complaints are resolved within regulatory timescales and quality standards.\n, • Support the investigation and resolution of complex complaints, acting as an escalation point where required.\n, • Use complaint insights and root cause analysis to identify trends, improve processes and enhance the customer experience.\n, • Ensure regulatory compliance, effective risk management and the appropriate support of vulnerable customers.\n, • Collaborate with internal stakeholders and external partners, including the Financial Ombudsman Service where appropriate, to deliver fair customer outcomes.\n\n \n Skills & Attributes \n\n • Proven people leadership experience within Complaints, Customer Operations or a regulated financial services environment.\n, • Strong coaching and performance management skills with the ability to develop and motivate high-performing teams.\n, • Good understanding of FCA regulations, Consumer Duty and complaints handling within financial services.\n, • Strong analytical skills with experience using MI and complaint trends to drive continuous improvement.\n, • Excellent communication, decision-making and stakeholder management skills.\n, • Resilient, organised and customer-focused, with the ability to balance empathy, commercial awareness and regulatory requirements.\n\n \n What's in it for you \n As a Top Employer UK, we offer a supportive, inclusive environment and a flexible benefits package that you can tailor to your lifestyle. Highlights include: \n\n • Competitive salary and comprehensive package, contributory pension, and health cash plan.\n, • Opportunity to buy/sell holiday giving you even more control over your work-life balance.\n, • Flexible benefits including private medical insurance and lifestyle discounts.\n, • A culture that values collaboration, development and wellbeing.\n, • Performance-related bonus scheme.\n, • Hybrid working with excellent learning and development opportunities to support your career.\n\n \n Could this be you? \n Making a positive impact is at the heart of everything we do. We're looking for people who live by our values, who are Positive, Brave and Own It. \n Don't let confidence hold you back. You don't need to meet every requirement—if you have around 75% of the skills and the right attitude, we'd love to hear from you. \n Apply now to join a team that makes a real impact. \n Learn more about careers with us: https://www.bnpparibas-pf.co.uk/careers \n \n Your Application Journey \n\n • Call with our Talent Acquisition team\n, • Informal chat with the Hiring Manager\n, • Competency-based interview including a short presentation (90 minutes)\n\n \n We aim to complete the process within 3–4 weeks, depending on availability. If you're not shortlisted, we'll still let you know the outcome. Please note that this role may close early once we have enough suitable applicants, so apply soon. \n \n Equal Opportunities \n We're committed to creating an inclusive workplace and ensuring equal opportunities for all, regardless of age, disability, gender, identity, race, religion, sexual orientation or background.

Claims Manager – Commercial Claims \n 📍 Birmingham, Midlands \n 💼 Permanent | Full-Time \n \n Lead, Develop and Make an Impact \n An established and growing insurance business is seeking an experienced Claims Manager to lead a high-performing Commercial Claims team. \n This is an excellent opportunity for a people-focused leader who is passionate about developing talent, driving performance, and creating a positive team culture. You'll have responsibility for leading a team of Claims Executives and Claims Handlers across multiple locations, ensuring exceptional service delivery while supporting the continued growth and development of your people. \n \n The Role \n As Claims Manager, you will take ownership of the day-to-day operation of the Commercial Claims function, providing leadership, coaching, and direction to ensure the team delivers outstanding outcomes for clients and the wider business. \n You will play a key role in building capability, improving performance, and embedding a culture of accountability, collaboration, and continuous improvement. \n \n Key responsibilities include: \n\n • Leading, mentoring, and developing a team of Claims Executives and Handlers.\n, • Conducting regular performance reviews, 1-2-1s, coaching sessions, and development planning.\n, • Managing team performance, recruitment, succession planning, and skills development initiatives.\n, • Ensuring the efficient handling of commercial claims and delivery of a high-quality client service.\n, • Driving operational excellence through process improvement and effective use of management information and performance data.\n, • Working closely with stakeholders across HR, Learning & Development, Broking, Client Service, and Operations.\n, • Managing client complaints and ensuring compliance with regulatory requirements.\n, • Supporting the implementation of business strategy, policies, and operational objectives.\n\n \n About You \n We're looking for an experienced claims leader with a strong background in the commercial insurance market and a genuine passion for developing people. \n \n You'll bring: \n\n • A minimum of 3 years' leadership or management experience within commercial insurance claims.\n, • A proven track record of leading, motivating, and developing high-performing teams.\n, • Strong knowledge of commercial claims handling and general insurance principles.\n, • Experience using MI, reporting tools, and performance data to drive decision-making and improvement.\n, • Excellent stakeholder management and communication skills.\n, • A collaborative and hands-on leadership style.\n, • Cert CII qualification (or actively working towards it).\n\n \n What's on Offer? \n\n • Opportunity to lead a well-established and growing claims team.\n, • A highly visible leadership position with genuine influence on business performance.\n, • Supportive and collaborative working culture.\n, • Ongoing professional development and career progression opportunities.\n, • Competitive salary and benefits package.\n\n \n If you're an experienced Commercial Claims leader looking for a role where you can make a tangible impact on people, performance, and client outcomes, we'd love to hear from you.

Service Manager - Supported Accommodation. We are seeking an experienced and motivated Registered Manager to lead our newly developing Supported Accommodation Service for young people aged 16–17. The service aims to provide a safe, supportive, and aspirational environment that promotes independence, resilience, and positive outcomes for young people preparing for adulthood. Reporting directly to the Responsible Individual and Senior Leadership Team, you will be responsible for the strategic and operational management of six supported accommodation homes, ensuring compliance with all regulatory requirements while delivering exceptional standards of care and support. Who We Are We are an established and growing private healthcare provider specialising in delivering high-quality support and care to children, young people, and young adults across the Midlands. We currently operate 28 services across the group, including CQC-regulated Transitional Services supporting young people aged 16–24 and Ofsted-registered Residential Children's Homes supporting children and young people aged 7–17. As part of our continued growth and commitment to providing outstanding care, we are embarking on our next exciting venture: the development and registration of a Supported Accommodation Service for young people aged 16–17. This new provision will consist of six neighbouring homes with capacity to support up to 18 young people. The service has been carefully designed to provide safe, nurturing, and supportive environments that promote independence, emotional wellbeing, education, employment opportunities, and successful transitions into adulthood. As the service is currently progressing through registration, we are seeking an experienced, ambitious, and highly motivated Registered Manager to lead and shape the service from the outset. You will oversee all six homes, supported by two Deputy Managers who will each have responsibility for three homes, alongside established staffing teams within each provision. This is a unique opportunity for a strong leader to play a key role in developing an innovative service, driving quality standards, building a positive culture, and achieving exceptional outcomes for young people. Key Responsibilities Lead and manage the day-to-day operations of the Supported Accommodation Service across six homes. Oversee the registration process and ensure ongoing compliance with the Supported Accommodation (England) Regulations 2023 and Ofsted requirements. Safeguard and promote the welfare of young people at all times. Develop, implement, and regularly review support plans, risk assessments, pathway plans, and placement plans. Ensure young people receive high-quality, person-centred support that promotes independence and life skills development. Supervise, support, and develop Deputy Managers and staff teams through regular supervisions, appraisals, training, and performance management. Lead recruitment, induction, and retention strategies to ensure a stable and competent workforce. Ensure effective safeguarding procedures are followed, including responding to incidents, allegations, complaints, and concerns appropriately. Maintain accurate records and ensure all documentation meets regulatory and organisational standards. Build and maintain positive relationships with local authorities, commissioners, placing authorities, and partner agencies. Monitor and improve service quality through audits, quality assurance processes, feedback mechanisms, and continuous improvement plans. Lead quality assurance and service development initiatives to achieve outstanding outcomes for young people. Ensure all homes operate in line with their Statement of Purpose and organisational values. Create a positive, child-centred culture that promotes safety, stability, independence, and emotional wellbeing. Lead by example, modelling professional standards, trauma-informed practice, and therapeutic approaches. Prepare for and successfully manage inspections, audits, and monitoring visits. Essential Requirements Significant experience working with looked-after children, care leavers, or vulnerable young people. Previous management experience within Supported Accommodation, Residential Childcare, Semi-Independent Living, or a similar setting. Strong knowledge of safeguarding, child protection, risk management, and supporting young people with complex needs. Excellent leadership, communication, and organisational skills. Ability to effectively manage multiple services and staff teams. Desirable Qualifications and Experience Level 5 Diploma in Leadership and Management for Residential Childcare (or equivalent). Level 3 Diploma in Residential Childcare (or equivalent). Previous experience as a Registered Manager, Service Manager, or Deputy Manager within an Ofsted-regulated environment. Experience managing multi-site services. Knowledge of Supported Accommodation Regulations 2023. Understanding of leaving care frameworks, pathway planning, and preparation for independence. Experience achieving positive inspection outcomes. What We Offer Opportunity to lead and shape an exciting new Supported Accommodation Service from registration through to full occupancy. Competitive salary package. Performance-related bonuses. Additional bonuses for achieving Good or Outstanding Ofsted inspections. Supportive and committed Senior Leadership Team and a present, visible Responsible Individual solely focused on the service. Ongoing professional development and funded training opportunities. Career progression within a growing organisation. Employee wellbeing programme. Cycle to Work Scheme. Annual leave entitlement that increases with service. Refer-a-Friend Scheme. Recognition and reward programmes

Your new company You will be joining a growing supported housing provider that delivers safe accommodation and person-centred support to individuals with a range of housing and support needs. The organisation is committed to delivering high-quality services that promote independence, tenancy sustainment and positive outcomes for residents. As its services continue to develop, the provider is looking to strengthen its relationships with local authorities, charities, homelessness services and other commissioning partners. Your new role As Service Manager, you will provide operational and strategic leadership across the organisation's Supported Exempt Accommodation Service. You will oversee service quality, performance and compliance, ensuring residents receive meaningful housing-related support and that accommodation is managed safely, effectively and consistently. A significant focus of the role will be strengthening and diversifying the service's referral pathways. You will build productive relationships with local authority housing options and homelessness teams, charities, voluntary organisations and commissioners, developing sustainable professional referral routes alongside existing self-referral arrangements.You will review and improve referral, assessment and placement processes, ensuring eligibility criteria are clear, referrals are assessed consistently and placements are appropriate for each individual's needs and level of risk.Further responsibilities will include: Providing visible and effective leadership to the service team. Overseeing support planning, safeguarding, risk management and case recording. Monitoring service performance, occupancy, referral activity and resident outcomes. Ensuring residents receive person-centred, strengths-based and trauma-informed support. Managing complex or high-risk cases and providing guidance to employees. Developing relationships with external partners and representing the organisation at relevant meetings and forums. Leading quality assurance activity and preparing the service for audits, inspections and commissioner reviews. Ensuring effective coordination between support delivery, housing management and property operations. Reviewing incidents, complaints and resident feedback to identify learning and service improvements. Supporting the sustainable growth and continued development of the service. What you'll need to succeed To succeed in this position, you will have management or leadership experience within supported housing, supported exempt accommodation, homelessness, housing-related support or a closely related service. You will understand the needs of people who may be homeless, at risk of homelessness or experiencing multiple and complex needs. You will also recognise the importance of delivering meaningful support that promotes independence, tenancy sustainment and planned move-on.You will ideally demonstrate: Experience of managing or improving referral, assessment and allocation processes. A track record of developing relationships with local authorities, charities, commissioners or other referral agencies. Strong knowledge of safeguarding, risk assessment and support planning. Experience of managing and developing employees while promoting a positive and accountable service culture. An understanding of the relationship between housing management and housing-related support. Experience of quality assurance, auditing, compliance and continuous improvement. The ability to monitor performance and produce clear management information. Confidence managing complex cases, safeguarding concerns and operational risks. Excellent communication, partnership-building and stakeholder-management skills. The ability to balance strategic service development with day-to-day operational leadership.You will be proactive, solutions-focused and committed to delivering high-quality services. You must also be confident representing the organisation externally and building trusted relationships with senior stakeholders and referral partners. An enhanced DBS check will be required for this position. What you'll get in return You will have the opportunity to take a leading role within an organisation committed to providing safe accommodation and achieving positive outcomes for residents.The position offers a varied balance of operational leadership, service improvement and strategic partnership development. You will have the autonomy to strengthen referral pathways, improve systems and processes, develop external relationships and influence the future direction of the service.You will also receive: A competitive salary of £40,000 Ongoing opportunities for professional development. The opportunity to make a meaningful difference within supported housing. A permanent, full-time position within a growing organisation. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

We are seeking an experienced and motivated Registered Manager to lead our newly developing Supported Accommodation Service for young people aged 16–18. The service aims to provide a safe, supportive, and aspirational environment that promotes independence, resilience, and positive outcomes for young people preparing for adulthood. Reporting directly to the Responsible Individual and Senior Leadership Team, you will be responsible for the strategic and operational management of six supported accommodation homes, ensuring compliance with all regulatory requirements while delivering exceptional standards of care and support. Who We Are Universal Care Group is an established and growing private healthcare provider specialising in delivering high-quality support and care to children, young people, and young adults across the Midlands. We currently operate 28 services across the group, including CQC-regulated Transitional Services supporting young people aged 16–24 and Ofsted-registered Residential Children's Homes supporting children and young people aged 7–17. As part of our continued growth and commitment to providing outstanding care, we are embarking on our next exciting venture: the development and registration of a Supported Accommodation Service for young people aged 16–17. This new provision will consist of six neighbouring homes with capacity to support up to 18 young people. The service has been carefully designed to provide safe, nurturing, and supportive environments that promote independence, emotional wellbeing, education, employment opportunities, and successful transitions into adulthood. As the service is currently progressing through registration, we are seeking an experienced, ambitious, and highly motivated Registered Manager to lead and shape the service from the outset. You will oversee all six homes, supported by two Deputy Managers who will each have responsibility for three homes, alongside established staffing teams within each provision. This is a unique opportunity for a strong leader to play a key role in developing an innovative service, driving quality standards, building a positive culture, and achieving exceptional outcomes for young people. Key Responsibilities Lead and manage the day-to-day operations of the Supported Accommodation Service across six homes. Oversee the registration process and ensure ongoing compliance with the Supported Accommodation (England) Regulations 2023 and Ofsted requirements. Safeguard and promote the welfare of young people at all times. Develop, implement, and regularly review support plans, risk assessments, pathway plans, and placement plans. Ensure young people receive high-quality, person-centred support that promotes independence and life skills development. Supervise, support, and develop Deputy Managers and staff teams through regular supervisions, appraisals, training, and performance management. Lead recruitment, induction, and retention strategies to ensure a stable and competent workforce. Ensure effective safeguarding procedures are followed, including responding to incidents, allegations, complaints, and concerns appropriately. Maintain accurate records and ensure all documentation meets regulatory and organisational standards. Build and maintain positive relationships with local authorities, commissioners, placing authorities, and partner agencies. Monitor and improve service quality through audits, quality assurance processes, feedback mechanisms, and continuous improvement plans. Lead quality assurance and service development initiatives to achieve outstanding outcomes for young people. Ensure all homes operate in line with their Statement of Purpose and organisational values. Create a positive, child-centred culture that promotes safety, stability, independence, and emotional wellbeing. Lead by example, modelling professional standards, trauma-informed practice, and therapeutic approaches. Prepare for and successfully manage inspections, audits, and monitoring visits. Essential Requirements Significant experience working with looked-after children, care leavers, or vulnerable young people. Previous management experience within Supported Accommodation, Residential Childcare, Semi-Independent Living, or a similar setting. Strong knowledge of safeguarding, child protection, risk management, and supporting young people with complex needs. Excellent leadership, communication, and organisational skills. Ability to effectively manage multiple services and staff teams. Desirable Qualifications and Experience Level 5 Diploma in Leadership and Management for Residential Childcare (or equivalent). Level 3 Diploma in Residential Childcare (or equivalent). Previous experience as a Registered Manager, Service Manager, or Deputy Manager within an Ofsted-regulated environment. Experience managing multi-site services. Knowledge of Supported Accommodation Regulations 2023. Understanding of leaving care frameworks, pathway planning, and preparation for independence. Experience achieving positive inspection outcomes. What We Offer Opportunity to lead and shape an exciting new Supported Accommodation Service from registration through to full occupancy. Competitive salary package. Performance-related bonuses. Additional bonuses for achieving Good or Outstanding Ofsted inspections. Supportive and committed Senior Leadership Team and a present, visible Responsible Individual solely focused on the service. Ongoing professional development and funded training opportunities. Career progression within a growing organisation. Employee wellbeing programme. Cycle to Work Scheme. Annual leave entitlement that increases with service. Refer-a-Friend Scheme. Recognition and reward programmes. Join us and play a pivotal role in creating a service that empowers young people to achieve independence, build resilience, and transition successfully into adulthood

Your new company A large and well-established local authority is seeking an experienced Environmental Operations Manager to support the delivery of key public realm and environmental services across one of the UK's largest cities. The organisation is driving significant change through a major waste transformation programme, focused on improving recycling rates, reducing waste and enhancing environmental quality for residents. This is an opportunity to join a high-profile service area that works closely with councillors, local communities and frontline operational teams to address environmental issues across the city. Your new role As Environmental Operations Manager, you will lead and manage a team responsible for protecting public health and the local environment, whilst supporting the delivery of a newly established local investigations function. The role will involve coordinating responses to environmental and public realm issues across multiple service areas, including waste, highways, environmental enforcement and community concerns. Working closely with stakeholders, councillors and operational teams, you will ensure environmental issues are identified, investigated and resolved efficiently. Key responsibilities include: Managing and developing environmental and enforcement teams Overseeing environmental health and regulatory service operations Coordinating multi-service responses to environmental issues and public complaints Working closely with elected members and senior stakeholders Monitoring team performance, workloads and service delivery targets Managing investigations, enforcement activity and operational projects Supporting the delivery of waste reduction and recycling initiatives Preparing reports, performance data and service updates Managing budgets, resources and procurement requirements Ensuring compliance with environmental legislation, policies and best practice What you'll need to succeed Proven experience managing environmental, regulatory, public realm or local authority operational services Strong leadership experience with responsibility for teams, performance management and service delivery Sound knowledge of Environmental Health, environmental regulation or enforcement functions Experience working with multiple stakeholders, including local authorities, councillors and community groups Excellent problem-solving and organisational skills Experience delivering service improvement programmes and operational change initiatives Strong understanding of environmental legislation, compliance and enforcement processes Full UK driving licence What you'll get in return £475 per day Long-term contract opportunity Hybrid working arrangement with flexibility for the right candidate Opportunity to play a key role in a major city-wide transformation programme Exposure to high-profile environmental and operational projects Collaborative working environment with significant stakeholder engagement The chance to make a direct impact on environmental quality and public services What you need to do now If you're an experienced Operations Manager with a background in environmental services, environmental health, regulatory enforcement or public sector operations, we'd love to hear from you. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Job Title: Care Coordinator Full Time / Part Time Location: Birmingham Salary: Up to £29,000 per annum + on call and care remuneration Job Type: Full time / Part-Time - Permanent Watra Care specialises in providing domiciliary care/home care and support to our customers throughout the Birmingham ,Sandwell and Solihull region. We are currently recruiting a full time coordinator to join our supportive and friendly team. This role will involve mainly office based duties. We can offer you access to lots of further training and development opportunities and there are opportunities to advance further in your career in care with our company! Benefits include: A competitive salary of up to £29k A generous annual leave allowance of 28 days Company sponsored training and development A SMART phone BonusDuties will include: Being the first point of contact for customers and care assistants Coordinating care packages - care plans, risk assessments, reviews, compliments/complaints, accidents and incidents Creating and maintaining rotas using our Rota software Dealing with new customer enquiriesRequirements: Have previous experience in the providing care to domicillary sector Be pro-active, flexible and committed to providing a quality service Have excellent communication, administration and organisational skills Drivers licence and own vehicle Qualification in Health and Social Care preferred but not essential. Our coordinators use software to organise rotas so the successful candidate must be IT literate, with the ability to learn new software quicklyThe Company: Watra Care can offer some amazing benefits for all of our employees, backed with 5 STAR ratings and awarded GOOD on all KLOE's by CQC, we provide full training to refresh your skills or to get you started in your new career. There is also the ability to have flexible working hours that suit your lifestyle and commitments. You will have a generous annual leave entitlement of 28 days for full time staff! We are a small team who care about customer service, like to have fun and love great food! We support those who would like to progress with ongoing training such as NVQ's and always look for ways to promote internally. If you would like to be a part of our amazing team Apply Now. Candidates with the relevant experience or job titles of: Care Manager, Case Manager, Service Coordinator, Care Supervisor, Scheduler, Office Administrator, Senior Carer, IT Support Engineer, Software Technician, Data Processing May Also Be Considered For This Role

Complaints handling Lead the management and resolution of complaints relating to Grant Thornton's local audit work, ensuring responses are robust, evidence-based and compliant with the relevant complaints framework. A look into the roleAs a Senior Public Sector Audit Complaints and Objections Manage

About the Role: Who are we, and what do we do?You may not have heard of us, but there’s a good chance you’ve enjoyed our products. Avara Foods is one of the UK’s leading food businesses, supplying chicken and turkey to the country’s major supermarkets and well-known restaurants.We own and manage our entire supply chain, from farms to factory and all the way to the customer door – meaning we have careers that cover a whole range of functions. We have major processing sites across England and Wales, and an agricultural network of over 350 farms, spanning from North Yorkshire to the South Coast and Wales.A little about our Wednesbury site: Our advanced manufacturing site in Wednesbury, West Midlands, is our newest advanced manufacturing site, and we’ve invested around 4.7 million into state-of-the-art facilities.Our Wednesbury site is a flagship Added Value centre for Avara, which employ over 150 talented individuals at the site, who help to supply some of the UK’s largest supermarkets and popular restaurants!About the Role:Are you passionate about Product Safety and Quality? Looking for a new challenge? Do you have experience or qualifications in Quality Management?As an inclusive, forward-thinking business, we take pride in our approach to Quality across Avara Foods and are looking for a highly competent and motivated Senior Quality Manager to join our Quality Team, based at our Wednesbury site and you will be working Monday to Friday 08.00-17.00 (With some flexibility to support on twilight shift)What will you be doing as a Senior Quality Manager at Avara?As a Senior Quality Manager you’ll manage the site Technical function to ensure legal compliance, food safety, and adherence to customer specification and drive standards on the shop floor. What will your key responsibilities as a Senior Quality Manager include? Ensure that Quality Managers are effectively recruited, inducted, trained and managedEnsure that team development is in line with talent needs defined by the business technical function.Support external audits e.g., BRCGS, Red Tractor, retailerEnsure that internal audit schedules are maintained and audits are completed. Communicate audit corrective actions plans to relevant personnel and ensure non-conformances are signed off within agreed time scales.Provide Operations with Technical monitoring and auditing to ensure that customer requirements are understood and achieved.Review frequency of non-conformances to identify longer term corrective action plansReview specifications for all products, packaging and ingredients and ensure that all versions are current and meet customer specifications.Involved in and coordinating the investigation of customer complaints of a technical nature and ensure findings and action plans are completed and communicated both internally and externally. Support the effective relationships with both internal and external customers including during site visits.Provide an effective link between NPD and production ensuring that new or changed products, processes and packaging are effectively introduced. What you’ll need to be successful: Food related HND, Advanced Food Safety Level 4 and Advanced HACCP Level 4Internal auditing qualificationExperience of BRCGS or ISO 9000Leadership skills and experience of motivating teamsAbility to communicate verbally and in writing at all levelsKnowledge and experience of major retailersThe benefits of working for Avara Foods:As a Senior Quality Manager you will enjoy a secure, supportive and progressive working environment, where your contribution and achievements will be recognised and rewarded.We offer comprehensive training as well as continuous development as you build your long-term career with us. You can also look forward to benefits that amongst other things, include the following:Competitive Salary31 days holiday allowanceSecure contract with long term career development opportunitiesStraight forward pension contribution of 6%Life assurance schemeStaff sales at hugely discounted prices Cycle to work scheme Salaried Advance FinanceSalary Sacrifice Car SchemeAccess to our Employee Benefit Scheme, which includes unlimited remote GP appointments and unlimited mental health sessions, physiotherapy sessions, medical second opinion consultation, and other discounts and perks, such as savings & discounts on weekly costs.*Ts & Cs applyWhat happens after you apply for this role?After you’ve applied, you’ll be contacted in due course by a Resourcing Officer at our Wednesbury site, to discuss your application and CV further. There’ll also be a chance for you to ask us any questions you may have about the role.If you’re ready to work in a dynamic environment alongside talented people who take pride in delivering great results, apply today!We are committed to being an equal opportunities employer.INDHP #TheAvaraWayBenefitsAll LocationsWednesburyAll Locations is a required fieldAll DepartmentsTechnicalAll Departments is a required fieldDisplay SalaryCompetitive SalaryContract TypePermanent

Location: 19 Holliday St, Birmingham B1 1HH, UK; 3 Glass Wharf, Bristol BS2 0EL, UK; London Borough of Croydon, UK; 1 Sibbald Walk, Edinburgh EH8 8FT, UK; Wellington Pl, Leeds LS1, UK; Unity Sq, Nottingham NG2, UK; Salford, UK; City of Westminster; London Borough of Newham, UKSalary: 71,725 - 87,612 per yearEmployment: FlexibleCategory: PolicyPosted: 2026-08-29Valid to: 2026-09-19Employer: HM Revenue and CustomsJob summaryDiscover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it’s really like to work at HMRC.Visit our YouTube channel to watch the full series and come and discover your potential.Business, Assets and International Policy (BAI) is HMRC’s centre of expertise for business and international taxation. In partnership with HM Treasury we advise ministers on policy and lead on developing new legislation. We also work closely with compliance and other colleagues across HMRC, providing technical tax advice and support, including for tax litigation.BAI has an excellent record in career progression. Working in BAI will give you opportunities to develop valuable skills that will stand you in good stead throughout your career.Within BAI, the Financial Products and Services Team (FPST) covers the full range of activities outlined above in relation to the bespoke tax rules applying to:financial services industry (banking, insurance, asset management and investment funds)financial instruments and transactions (including corporate debt and derivative contracts)This vacancy is for a senior tax policy and technical professional, to lead the team responsible for taxation of Investment Funds within FPST. You will be the policy owner and lead technical advisor for specialist tax regimes covering collective investment vehicles in the UK; such as Investment Trusts, Authorised Investment Funds, Real Estate Investment Trusts, Offshore Funds and Reserved Investor Funds, amongst others. You will work with a team of specialist Grade 7s to help develop policy and provide technical advice, make legislative changes and protect our policy positions for this area. It offers an excellent opportunity to lead challenging and rewarding policy and tax technical work as part of a high-performing, collaborative and supportive team.Job descriptionYou will need to engage frequently with stakeholders across the funds and investment industry (representative bodies, regulators, advisers, larger customers), with other government departments (HM Treasury, the Office of Parliamentary Counsel) and within HMRC. In addition, although the Investment Funds and Asset Manager Teams currently have separate areas of responsibility, we are seeking to have these teams work more closely together in the future and build a team with sector awareness and in depth tax knowledge across the funds industry. The postholder will therefore be expected to work flexibly with the Asset Manager team in accordance with business need.You will also help to monitor and engage with general changes to the tax system where they affect the industry. This will frequently require consideration of novel and challenging situations in the context of an economically significant and continually evolving industry. You will be responsible and accountable for work across the relevant areas. Close, effective and collaborative partnering with colleagues from across BAI and wider HMRC, as well as HM Treasury and non-government stakeholders, will be vital.The role is expected to include line management responsibilities for the G7s on the team, alongside policy and technical responsibilities. The key responsibilities of this role will be to plan and lead both policy and technical work for Investment Funds Taxes, ensuring the quality of work and supporting development within the team.This will involve:Acting as HMRC’s public face and representative for Investment Funds Taxes, both within HMRC and across government as well as with the Investment Funds and Collectives industry;Providing policy and technical advice and leadership, including advising ministers and HM Treasury and contributing to fiscal events, developing new legislation, identifying and addressing risks and technical issues, advising on disputes and representing HMRC externally on relevant policy issues;Taking an active role in the collective leadership of FPST, including financial planning, resourcing and prioritisation decisions; Maintaining a clear line of sight between the strategic direction of HMRC and your policy areas;Working with senior stakeholders (including industry representatives and advisers) to understand policy issues and impacts;Drafting and reviewing relevant documents, ensuring high quality and adding value to progress matters effectively;Promoting knowledge and understanding of Investment Funds and Collectives taxation across the department;Ensuring good knowledge and information management practices are followed;Coaching and giving regular feedback to develop the knowledge and capabilities of colleagues;Taking responsibility for developing your own skills and competences, including your continuing professional development.Anticipated line management responsibilities for a small number of team members. Person specificationYou will need to:Take the lead while working collaboratively;Work at pace, while managing ambiguity;Possess or be prepared to develop relevant technical knowledge and policy skills;Be comfortable working on complex and challenging tax issues;Have excellent written and verbal communication skills;Be able to lead and work as part of the team, even if located remotely as FPST is spread across a number of locations;Establish and develop effective working relationships within HMRC and externally;Contribute to development of the team, and of BAI more widely;Be willing to potentially line manage a small number of team members.Essential CriteriaThere are two separate essential criteria for this role. Your application should show evidence of how you meet both of them.Criteria 1. The post holder must have significant experience of direct tax treatment of Investment Funds.Criteria 2. This is a Tax Professional role. The post holder must hold at least one of the qualifications listed in the advert.Desirable Criteria: It is desirable for applicants to also have experience of work developing tax policy, but it is not essential.Further Location InformationPlease ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a ‘Further Location Preferences (optional)’ field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application.Additional Security InformationPlease note that if you are appointed to 100 Parliament Street, as a condition of working in this location you will be required to obtain Counter Terrorist Check (CTC) level clearance.To obtain this level of clearance, you will normally need to meet the minimum UK residency period, which for CTC is 3 years UK residency prior to your vetting application.You may not be able to start in the location until clearance is granted.If you have any questions about this residency requirement, please speak to the vacancy holder for this post.Office ClosuresIf your location preference is for of the following site, it’s important to note that this is not long-term site for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.For more information on where you might be working, review this information on our locations (opens in a new window)This site is:Trinity Bridge House, Salford - moving to an alternative office in Manchester/ SalfordYou will be given more information about what this means at the job offer stage.Leeds LocationMoves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC’s Moves Adjustment Payment guidance.QualificationsMust hold at least one of the following qualifications:HMRC's Tax Specialist Programme or predecessor qualifications (TPDP, IDP, ITS2, CPT, FT2)Chartered Tax Adviser (with direct taxes options)Advanced Diploma in International TaxationFull membership of one of the Consultative Committee of Accountancy Bodies (ICAEW, ICAS, CAI, ACCA, CIPFA), provided that direct tax matters make up a substantial part of your professional experience.Qualification as a Solicitor, Barrister or CILEX Lawyer (including the Professional stage Business and Commercial Law module) in England and Wales (or equivalents in Scotland and Northern Ireland), provided that direct tax matters make up a substantial part of your professional experience.Equivalent qualifications, to be considered on a case-by-case basis.BehavioursWe'll assess you against these behaviours during the selection process:Making Effective DecisionsDelivering at PaceWorking TogetherTechnical skillsWe'll assess you against these technical skills during the selection process:Application of Tax Knowledge (Level 3) from the Tax Competency Framework.BenefitsAlongside your salary of 71,725, HM Revenue and Customs contributes 20,778 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.Pension - We make contributions to our colleagues’ Alpha pension equal to at least 28.97% of their salary.Family friendly policies.Personal support.Coaching and development.To find out more about HMRC benefits and find out what it’s really like to work for HMRChear from our insiders or visitThinking of joining the Civil ServiceThings you need to knowArtificial intelligenceArtificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.Selection process detailsThis vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.How to ApplyAs part of the application process, you will be asked to provide the following:A name-blind CV including your job history, qualifications and previous skills and experience.A 750-word Personal Statement. Your Personal Statement should be used to describe how your skills and experience would be suitable for the advertised role, making reference to the Essential Criteria and Person Specification outlined in the advert.Please evidence any Desirable Criteria where applicable, (up to 250 words max). This is not essential for the role but may be considered by the vacancy holder where candidates have the same score at interview.Further details around what this will entail are listed on the application form.SiftIn the event of a large number of applications being received, an initial sift may be held on your Personal Statement.At full sift your CV and your Personal Statement, will be assessed, with the successful candidates being invited to interview.We may also raise the score required at any stage of the process if we receive a high number of applications.InterviewDuring the panel interview, your Technical Skills will be assessed via questions based on the "Application of Tax Knowledge (Level 3)" from the Tax Competency Framework, a link to the framework will be sent if you are invited to interview. You will also be asked Behaviour-based questions to explore in detail what you are capable of.Interviews will take place via video link. Sift and interview dates to be confirmed.Please note that circumstances may arise that require the planned interview format to change. We will endeavour to provide you with as much notice of any change as possible.EligibilityPlease take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via: unitybusinessservicesrecruitmentresults@hmrc.gov.uk – Use the subject line to insert appropriate wording for example – ‘Please re-open my application – [insert vacancy ref] & vacancy closing date [insert date]’.To check that you are eligible to apply for this role, please review the eligibility information before submitting your application.Exceptionally, candidates who are not successful at this grade may be considered for appointment to similar roles at a lower grade where the eligibility criteria are met. If this applies, we will contact you directly.The HMRC app can help you with your applicationThe HMRC app can provide you with your past 5 years' employment history, making the process of filling in your application quicker and easier.If successful in your application, you will need your National Insurance number for the onboarding process.Download the HMRC app now and save your National Insurance number to your digital phone wallet.How to download the HMRC app and sign up for an account Download the free HMRC app from the App Store or Google Play store. If you have an HMRC online account already, sign straight in using your ID and password. If not, you can prove your identity by answering some questions or providing your photo ID.You’ll then be able to access the app quickly and easily by signing in using a 6-digit PIN, your fingerprint, or facial recognition.You can find guidance for technical issues on GOV.UK: Technical support with HMRC online services.Reserve ListA reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles – if this applies to you, we’ll let you know via your Civil Service Jobs account.Merit List After interview, a single merit list will be created, and you will only be considered for posts in locations you have expressed a preference for. Appointments will be made in strict merit order in line with the set number of roles in each location. Criminal Record CheckApplications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.Hybrid working at HMRCHMRC is an office-based organisation, and colleagues are expected to spend 60% of their working time in the office. Our offices provide opportunity for interaction, collaboration which aids learning and development and a sense of community. Where the role allows it, and where the home environment is suitable, colleagues can work from home for up to 2 days a week, averaged over a calendar month (or a proportionate amount of time for colleagues who work less than full time). Reasonable AdjustmentsWe want to make sure no one is put at a disadvantage during our recruitment process. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate.If you need a change to be made so that you can make your application, you should: Contact the UBS Recruitment team via unitybusinessservicesrecruitmentresults@hmrc.gov.uk as soon as possible before the closing date to discuss your needs.Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.Technical SupportIf you are experiencing problems that cannot be resolved by our ‘help’ section, then technical support is available. You will receive a reply in 2 working days.Important information for existing HMRC contractual homeworkersThis role may be suitable for existing HMRC employees who are contractual homeworkers. Occasional attendance to the office will be required where there is a business need. Please consider the advertised office locations for this role when applying and only select locations from the ‘location preferences’ section that you can travel to.Terms and Conditions Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process.HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations (opens in a new window).The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences.Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application(s) will be withdrawn from the process. Recording of interviews is prohibited unless explicit agreement is sought in line with the UK General Data Protection Regulations.Questions relating to an individual application must be emailed as detailed later in this advert.Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment. A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.New entrants will join on the minimum of the pay band.Please note that, if you are applying for roles on a part-time basis, the salary agreed will be pro-rata, reflective of the working hours agreed within your contract.If you experience accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.For more Information for people applying for, or thinking of applying for, roles at HM Revenue and Customs, please see link: Working for HMRC: information for applicants - GOV.UK.Feedback will only be provided if you attend an interview or assessment.SecuritySuccessful candidates must undergo a standard (or equivalent) criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.Nationality requirementsThis job is broadly open to the following groups:UK nationalsnationals of the Republic of Irelandnationals of Commonwealth countries who have the right to work in the UKnationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil ServiceFurther information on nationality requirements (opens in a new window)Working for the Civil ServiceThe Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.Diversity and InclusionThe Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).Apply and further informationThis vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.Contact point for applicantsJob contact : Name : Charlotte HopwoodEmail : charlotte.hopwood@hmrc.gov.ukRecruitment teamEmail : unitybusinessservicesrecruitmentresults@hmrc.gov.ukFurther informationAppointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. You have the right to complain if you feel there has been a breach of the Recruitment Principles. In the first instance, you should raise the matter directly via ubsrecruitmentcomplaints@hmrc.gov.uk . Please note that we do not accept complaints or appeals regarding scoring of outcomes of campaigns unless candidates can provide clear evidence that the campaign did not follow the Recruitment Principles.If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their website.

Experienced and ready to develop your fast-fit career? Were hiring Vehicle Techs right now in our Centres. Come and work for an employer that really values your skills and will give you the rewards you deserve in great pay and benefits. Whether youre a brakes specialist or have car servicing in your blood, if you can get stuck in and send every customer away happy and safe on the road, theres a long way you can go at Kwik Fit. Well help you every step of the way. The Day to Day Your daily life as a Vehicle Tech at Kwik Fit will depend on your specialism. If fixing brakes is your thing, you can join as an Autocare Technician. If youre more into servicing, then a Service Technician role might be for you. Either way, as well your specialist area, youll also get involved with the daily business of fitting tyres so that our customers can drive away with complete confidence. Its a team effort here, and your expertise will make you one of our key players. Who we're looking for We want to meet Vehicle Techs who are full of energy and understand the importance of the work they do. Keeping customers safe on the road is serious business, and its our number one priority in Centres. If youre on board with that and can pitch in with your teammates in delivering it, youll go far. Be there for customers and colleagues and well help you build a career for life. The Perks One of the great things about working with a large company like Kwik Fit is the amazing benefits package. It includes: • Discount at supermarkets and high street retailers., • Up to 50% off at Kwik Fit., • Wagestreamaccess your wages before payday., • Eyecarefree examinations and discounted/free glasses., • Easy-book appointments with a free online GP., • Cycle-to-work scheme., • Free mortgage advice., • Life assurance., • Employee Assistance Programme., • Full-pay paternity leave.About us Kwik Fit has been a household name in tyre fitting and car servicing for more than five decades. In more than 600 Centres around the UK, we fit tyres, fix brakes, carry out MOTs and cure the most complex car complaints. From Tyre Fitter to Autocare Technician and Master Centre Manager, theres a range of ways to make a difference here, each with a single purpose in commonto keep our customers safe on the road. JBRP1_UKTJ

Experienced and ready to develop your fast-fit career? Were hiring Vehicle Techs right now in our Centres. Come and work for an employer that really values your skills and will give you the rewards you deserve in great pay and benefits. Whether youre a brakes specialist or have car servicing in your blood, if you can get stuck in and send every customer away happy and safe on the road, theres a long way you can go at Kwik Fit. Well help you every step of the way. The Day to Day Your daily life as a Vehicle Tech at Kwik Fit will depend on your specialism. If fixing brakes is your thing, you can join as an Autocare Technician. If youre more into servicing, then a Service Technician role might be for you. Either way, as well your specialist area, youll also get involved with the daily business of fitting tyres so that our customers can drive away with complete confidence. Its a team effort here, and your expertise will make you one of our key players. Who we're looking for We want to meet Vehicle Techs who are full of energy and understand the importance of the work they do. Keeping customers safe on the road is serious business, and its our number one priority in Centres. If youre on board with that and can pitch in with your teammates in delivering it, youll go far. Be there for customers and colleagues and well help you build a career for life. The Perks One of the great things about working with a large company like Kwik Fit is the amazing benefits package. It includes: • Discount at supermarkets and high street retailers., • Up to 50% off at Kwik Fit., • Wagestreamaccess your wages before payday., • Eyecarefree examinations and discounted/free glasses., • Easy-book appointments with a free online GP., • Cycle-to-work scheme., • Free mortgage advice., • Life assurance., • Employee Assistance Programme., • Full-pay paternity leave.About us Kwik Fit has been a household name in tyre fitting and car servicing for more than five decades. In more than 600 Centres around the UK, we fit tyres, fix brakes, carry out MOTs and cure the most complex car complaints. From Tyre Fitter to Autocare Technician and Master Centre Manager, theres a range of ways to make a difference here, each with a single purpose in commonto keep our customers safe on the road. JBRP1_UKTJ

Jordan Xavier Connect Ltd is a dedicated provider of accommodation and support services for children aged 16-17. We are committed to empowering children, fostering their independence, and providing a safe, nurturing environment as they transition into adulthood. Our mission is to deliver exceptional, person-centred support that promotes positive outcomes and enables children to thrive. We pride ourselves on a collaborative and supportive work environment, where the well-being and safeguarding of the children we support are held of paramount importance. Job Summary: The Area Manager for West Midlands will be responsible for the comprehensive oversight and successful operation of all Jordan Xavier Connect Ltd's accommodation and support services within the designated West Midlands region. To maintain a rigid Quality Assurance framework that ensures the service is not only safe but inspection-ready at all times. To hold full accountability for the integrity of records, the physical standard of the home, and the accuracy of support hour delivery." This pivotal role encompasses staff supervision, ensuring high standards of service delivery, effective property management, robust complaint resolution, and driving business growth in partnership with the assigned placement officers and with landlords and agents. The successful candidate will be a proactive and adaptable leader, adept at managing diverse responsibilities, fostering positive relationships with both internal teams and external stakeholders, and maintaining an unwavering commitment to safeguarding children. T o act as the "Registered Manager" in accordance with the Supported Accommodation (England) Regulations 2023 . This includes a specific duty to notify Ofsted of serious incidents (Regulation 26) and to maintain the Quality of Care Standards (Regulation 4). Key Responsibilities: 1. Safeguarding and Young Person Well-being: Ensure safeguarding is held of paramount importance in all aspects of service delivery and decision-making. Implement Jordan Xavier Connect Ltds safeguarding policies and procedures, ensuring all staff are trained and compliant. Act as a designated safeguarding lead for complex safeguarding concerns. Foster a culture of vigilance and proactive identification of risks to children's welfare and work collaboratively with external agencies (e.g., social services, police) to ensure the safety and well-being of children. Contextual Safeguarding: Maintain up-to-date Locality Risk Assessments for each home, utilising live police crime data to monitor risks regarding County Lines, Gangs, and CSE, and adjusting curfews/staffing accordingly. Specialist Health Needs: Ensure that every young person has an operational Health & Support Profile (e.g., for Coeliac, Autism, PDA) and that all relief/agency staff are briefed on these critical needs before starting a shift. Reflective Culture: Lead monthly "Reflective Practice" sessions to challenge non-inclusive or dismissive staff attitudes, specifically regarding neurodiversity and trauma responses. 2. Staff Supervision & Performance Management: Assist in the recruitment, training, mentoring, and motivate a team of floating support workers. Conduct annual performance reviews and monthly supervision via Google Meets or face to face, set clear objectives, and provide constructive feedback to ensure team members meet and exceed targets related to support delivery and safeguarding. Foster a positive and productive team environment, promoting collaboration, professional development, and adherence to company policies and procedures. Manage staff rotas, annual leave, and sickness in line with company guidelines to ensure adequate coverage and continuous support for children. Address performance issues promptly and effectively, implementing disciplinary procedures when necessary. Competency Sign-Off: Oversee the Extended Mentoring Programme (8 Weeks) for all new starters. The Manager is personally responsible for signing off staff as "Safe to Lone Work" only when competency is proven. Engagement Monitoring: Review "Refusal & Engagement Trackers" during supervision to ensure staff are persistent in offering support and not accepting "refusals" as an excuse to disengage. 3. Complaint Resolution (External & Internal): Act as a primary point of contact for complex and escalated complaints from children, external agencies, and stakeholders, ensuring sensitive and appropriate handling. Investigate complaints thoroughly, ensuring fair and timely resolution in line with company policies, regulatory requirements, and safeguarding principles. Implement preventative measures to reduce the recurrence of common complaints. Address internal staff grievances and conflicts in a constructive and professional manner, promoting a harmonious working environment. Maintain accurate records of all complaints and resolutions, identifying trends and reporting on key insights to the director. 4. Property Management: Oversee the effective management and maintenance of Jordan Xavier Connect Ltd's accommodation portfolio for children within the West Midlands area. Conduct or delegate to staff regular property inspections to ensure properties are well-maintained, safe, compliant with health and safety regulations, and meet the specific needs of young residents. Liaise with contractors, landlords/agents, to ensure timely and cost-effective delivery of maintenance and repair works, prioritising the safety and comfort of children we support. Manage property-related budgets, ensuring efficient resource allocation and cost control. 5. Service Management & Quality Assurance: Ensure the consistent delivery of high-quality, person-centred support services to all children and stakeholders within the West Midlands region. Monitor service delivery performance against agreed KPIs and service level agreements (SLAs), with a strong focus on outcomes for children. Identify opportunities for service improvement and implement best practices to enhance children's satisfaction and developmental progress. Conduct regular audits and quality checks to ensure compliance with industry standards, internal procedures. Act as a champion for excellence in youth support, ensuring all team members are empathetic, professional, and dedicated to the well-being of children. 6. Business Development & Growth: Identify and pursue new business opportunities as suggested by the placement officers within the West Midlands market to expand Jordan Xavier Connect Ltd's reach and impact, including building relationships with local authorities, referral agencies, and landlords and agents. Build and maintain strong relationships with existing clients and key stakeholders to foster loyalty and identify opportunities for service enhancement. Represent Jordan Xavier Connect Ltd at industry events, networking functions, and community meetings to raise brand awareness and promote our services. Prepare and present proposals and pitches to prospective partners as required for Tenders. 7. Quality Assurance and Integrity: Audit Integrity: Conduct weekly physical audits of the home (using the Weekly Oversight Tracker) to ensure that written records match the physical reality (e.g., checking food stocks match the inventory, checking maintenance logs match the repair status). Preventing Fraud: Conduct random spot-checks on "Key Work" sessions (calling young people/visiting during shifts) to verify that staff are present for the full duration of support hours claimed. Data Validation: Regularly audit staff timesheets against Soti to prevent over-claiming of hours and ensure safeguarding supervision levels are met. Qualifications & Experience: Proven experience (2 years) in a role within the youth support, social care, housing, or supported living sector, specifically working with children aged 18+ . NVQ Level 5 in Health and Social Care (or equivalent) , OR a strong commitment and willingness to immediately work towards achieving this qualification within an agreed timeframe. In-depth understanding of safeguarding principles and practices for children (aged 18+), including relevant legislation and guidelines. Strong track record of successful complaint resolution and conflict management, with a sensitive approach to vulnerable individuals. Experience in property management or related field is highly desirable. Proven ability to drive business growth and develop new opportunities within the sector. Excellent communication (written and verbal), interpersonal, and negotiation skills, with the ability to engage effectively with children, staff, and external partners. Strongorganisational skills with theability to manage multiple priorities and deadlines in a fast-paced environment. Proficiencyin relevant software applications (e.g.,Microsoft Office Suite, AI (Gemini, CHATGTP, Google workspace etc) A full UK driving license Desirable Skills: Knowledge of the West Midlands geographical area and local authority commissioning processes. A proactive, results-oriented approach with a strong person-centred and safeguarding focus. Ability to work autonomously and as part of a wider regional/national team, demonstrating initiative and accountability. TPBN1_UKTJ

Alternatively, Grant Thornton At Grant Thornton we do things differently - looking to the future, driving ambitious growth and pioneering positive change in our industry. Providing audit, tax and advisory services, we empower clients through strategic insight, curiosity, and genuine partnership. And we empower our people with real opportunity, an inclusive culture and work life balance. A true alternative. With over 5,000 people in the UK, and a presence in 150 global markets, we’re on an ambitious journey, from great to exceptional, and we need the best people to help us achieve our potential. And with that comes the opportunity to help redefine what our industry looks like, and what you want from your career. Our UK audit practice is built of over 2300 people working across 24 locations. We’re really proud of the strong position our audit practice is in from a wellbeing, resource and quality perspective, the latter of which is shown through our recent positive AQR results. Grant Thornton is one of the UK's leading providers of local audit services, appointed by the local audit body to audit hundreds of local government and NHS bodies across England. Our Public Sector Audit team plays a vital role in maintaining public trust and accountability in local public finances. We are looking for an experienced Senior Manager to join our specialist team, focusing on the oversight and resolution of formal processes that arise from our local audit work. This is a high-profile, intellectually demanding role at the heart of public accountability — requiring sound regulatory judgement, technical audit expertise, and strong stakeholder management skills. This role reports directly to the Public Sector Audit Partner lead. The things you do, and the people you’re with outside of work matter, that’s why we’re happy to look at flexible working options for all our roles, whether that’s reduced or condensed hours, job shares, we’ll always do our best to keep your work and life in balance. Everyone in the firm is encouraged to work in a hybrid way, want to go for a run at 3pm, or collect children from school? That’s fine with us if it fits with your client work. Our framework for how we work underpins our approach, giving us all the confidence to make decisions that work for us, and our teams. Embracing uniqueness, the culture at Grant Thornton thrives on the contributions of all our people, we never settle for what is easy, we look beyond to deliver the right thing, for everyone. Building an inclusive culture, where we value difference and respect our colleagues helps our people to perform at the best of their ability and realise their potential. Our open and accessible culture means you’ll interact with leaders who are interested in you and everything you bring to our firm. The things that set you apart, we value them. That’s why we give you the freedom to bring your whole self to work and pursue your passions inside and outside of work. As a Senior Public Sector Audit Complaints and Objections Manager within our Public Sector Audit service line, you will: • Complaints handling Lead the management and resolution of complaints relating to Grant Thornton's local audit work, ensuring responses are robust, evidence-based and compliant with the relevant complaints framework. Engage with complainants, internal audit teams and, where appropriate, the Financial Reporting Council., • Objections under the Local Audit and Accountability Act 2014 Manage the end-to-end process for local elector objections to audited accounts. Assess the legal and technical merits of objections, coordinate with responsible audit engagement teams, and produce well-reasoned written decisions in accordance with the Act and associated guidance., • Whistleblowing allegations Act as a key point of contact for whistleblowing disclosures relevant to audited bodies. Triage and investigate allegations in line with Grant Thornton's whistleblowing policy and auditing standards, ensuring appropriate confidentiality, escalation and follow-through., • Matters brought to auditors' attention Respond to matters raised by electors and others under auditing standards and the National Audit Code for local audit. Assess whether matters require further audit action, prepare considered responses, and liaise with engagement teams to ensure appropriate follow-up within statutory timescales. The role also involves contributing to the development of internal guidance and policies on these processes, supporting training across the local audit practice, and working closely with our technical and quality teams. You will represent Grant Thornton externally in formal correspondence and, on occasion, in meetings with regulators and audited bodies Joining us as an the minimum criteria you’ll need is: • Qualified accountant (ACA / ACCA or equivalent), • Local government or public sector audit experience, • Knowledge of the LAAA 2014 and the National Audit Code, • Strong written communication and analytical skills, • Confident stakeholder and relationship management, • Ability to manage multiple complex matters simultaneously, • A curiosity about public accountability and a commitment to the public interest are essential It would be great if you had some of the following skills, but don’t worry if you don’t tick every box, we’ll help you develop along the way. • Experience in a regulatory, legal, or complaints environment, • Familiarity with audit quality and oversight frameworks The impact you can make here will go far beyond your day job. From secondments, to fundraising for local charities, or investing in entrepreneurs in the developing world, you’ll be giving back to society. It’s that drive to do the right thing that runs through our every move, grounded in our firm’s values – purposefully driven, actively curious and candid but kind. We’re looking for people who want to contribute, spark fresh ideas and go beyond expectations. People who want to be able to proudly do what’s right, for the firm, our clients, our people and themselves. It’s how it should be. #J-18808-Ljbffr

Work with us Find out more about the daily tasks, overall responsibilities, and required experience for this opportunity by scrolling down now. Looking to start a career as a Vehicle Technician and get right where the action is in the automotive industry? Joining Kwik Fit as a Tyre Fitter is your way in. Youll have all the security that comes with joining the UKs best-loved fast-fit retailer and be part of a company that is nurturing the next generation of auto repair wizards. Worried you dont have the experience? Dont. If youre passionate about cars and ready to learn, well give you all the training you need to get on. The Day to Day Youll be part of a team who are heroes to the communities they servegiving trusted advice, costing jobs and fitting tyres that keep customers safe on the road. Tyre Fitters are also heroes in the Centre, keeping us clean, tidy and running smoothly. When you join us, youll be paired up with an expert who will get you up to speed until youre ready to succeed off your own back. Who we're looking for We want to meet people who are passionate about cars, ready to learn and give it 100% for colleagues and customers. If youre a team player who takes pride in their work and gets a kick out of sending customers away safe and happy, theres a long way you can go hereand well help you get there. The Perks One of the great things about working with a large company like Kwik Fit is the amazing benefits package. It includes: Discount at supermarkets and high street retailers. Up to 50% off at Kwik Fit. Wagestreamaccess your wages before payday. Eyecarefree examinations and discounted/free glasses. Easy-book appointments with a free online GP. Cycle-to-work scheme. Free mortgage advice. Life assurance. Employee Assistance Programme. Full-pay paternity leave. About us Kwik Fit has been a household name in tyre fitting and car servicing for more than five decades. In more than 600 Centres around the UK, we fit tyres, fix brakes, carry out MOTs and cure the most complex car complaints. xrnqpay From Tyre Fitter to Autocare Technician and Master Centre Manager, theres a range of ways to make a difference here, each with a single purpose in commonto keep our customers safe on the road.

Thrive Group are delighted to be working with our client in Frome, that is actively looking to recruit a Technical Officer to join the team on a permanent basis. What you will be doing: • Carrying out and managing audits including GMP, Hygiene, Glass & Plastic, CCP, • Calibration of measurement equipment in factory and laboratory to the agreed schedule, • Support the Quality Assistant Manager with monitoring and investigating customer complaints., • Carrying out hygiene inspections., • Conduct thorough inspections of incoming raw materials to ensure they meet defined specifications, labelling requirements., • Raise supplier nonconformance/rejection notifications and follow up to ensure investigations are carried out within requested timeframes. What you will need to succeed:, • HACCP level 2, internal auditor qualifications, • Ideally, knowledge of customer codes or practice and BRC requirements, • Experience of working in a QA or QC function of a food factory, • Good communication skills What you will receive in return:, • to £29,000 per annum (DOE), • Company pension 6% employer contribution (Salary Exchange) (Subject to contract), • 25 days holiday + Bank holidays, • 4 x Death in Service, • Long service recognition, • Wellbeing initiatives - Free flu jabs, free eye tests, £90 contribution to prescription lenses, free legal and financial helpline and mental health support, virtual GP What you need to do next: If this position sounds of interest and you would like to be considered. Please email on sarah. elliott@ thrivegroup.co.uk or contact me on 01225 632666 to discuss further. Thrive group are acting as an Employment Agency with respect to this vacancy. If you have not heard from a consultant within 7 days, please assume you have been unsuccessful on this occasion. PRMSTH JBRP1_UKTJ

Welcome to FCMS! Post:Highly Specialised Cardiac Physiologist (Echocardiographer) Pay:£26.88 - £32.91 per hour, depending on experience Hours:Bank Accountable to:The clinical Head and non-clinical Head of service Reports to:Clinical Manager Base:Leicestershire and South Warwickshire predominantly, but may be asked to cover other areas occasionally Please note that our roles are not being considered for sponsorship at this time Main duties of the job The post holder will be a fully independent practitioner performing and reporting a full range of adult Echocardiograms in a community setting to BSE standards. They will demonstrate clinical leadership and work as part of a multidisciplinary team. About us The ethos of FCMS as a social enterprise, health and wellbeing services provider is to be passionate in its drive to ensure that patients and callers remain the central focus of all that it does. Coupled with excellent and well-established clinical governance systems and extremely effective operational expertise, it has meant that the company has the ability to strategically visualise, develop, and implement award winning services. Over many years we have invested in our staff so that we have a core team of highly trained individuals who can manage the needs of our patients and callers. Our staff are able to significantly improve the service delivery and user experience due to their considerable experience and commitment to what they do. Come and be a part of our amazing team! We offer NHS Pension Cycle to Work Scheme Career Development Opportunities Attendance Bonus Staff Benefit Scheme Free Tea & Coffee Eye Care Contributions Job description Clinical and Technical To independently perform and report adult transthoracic Echocardiograms to current BSE standards. Organise and prioritise own daily workload based on clinical urgency. Provide a clinical report in a timely manner and inform the referring clinician of any findings that would necessitate a change in clinical management. To analyse and interpret complex information using best practice and make autonomous decisions based on the information provided. Maintain own CPD and BSE / EACVI accreditation. Keep up to date with current developments and advances in Echocardiography and general Cardiology. Respond promptly to emergencies. To deliver appropriate patient care at all times. To establish and maintain good working relationships with all members of the organisation. To actively take part in the training and development of staff / trainees. To maintain patient confidentiality in line with corporate policy at all times. Actively participate in MDT meetings providing specialist knowledge to other echocardiographers and medical staff. To ensure that all equipment is in working order and report faults without delay. To evaluate and assess new equipment prior to purchase in collaboration with the Echo lead. Be aware of and comply with all health and safety protocols as set out by the organization. To be aware of the health and safety implications for Echocardiographers in relation to ergonomics whilst scanning and take all necessary steps to minimise injury to oneself. Ensure stock levels are adequate to meet service needs. The postholder may be required to travel to remote clinical locations (Full UK Driving license is preferable with access to their own vehicle) Managerial Support the Echocardiography lead to ensure delivery of a high-quality and efficient Echocardiography service by proposing and implementing changes to develop and improve service provision. To ensure all accidents, incidents and complaints are recorded / escalated appropriately. Professional To work within the standards set by the British Society Echocardiography To attend and participate in departmental and Echo service delivery meetings Ensure professional regulatory and accreditation requirements are maintained. Maintain personal performance and quality standards as agreed in the staff appraisal review. Actively maintain own professional development, identifying educational and clinical training needs in conjunction with the head of department. Maintain status on either the Academy for Healthcare Science (AHCS) register or Health and Care Professions Council register (HCPC) Educational Ensure personal mandatory training is up to date. Actively participate in educational echo meetings Attend and actively participate in MDT meetings Provide clinical leadership and assist with the educational development of all members within the echo department to ensure delivery of a high-quality echocardiography service. To attend Regional and National professional meetings and to feed back any relevant information to staff. Attend annual personal appraisal review Maintain involvement with professional bodies Continue to develop skills and knowledge in Echocardiography, maintaining the accreditation acquired through accredited courses in line with current clinical practice and techniques. Participate in resuscitation training to maintain the BLS resuscitation council qualification. Communication and Administration Excellent communication skills Have excellent interpersonal skills to manage patient/relative contacts where there may be hostility (e.g. anxious, confused or aggressive patient), or poor understanding (e.g. language, impaired vision or hearing). Maintain dignity and respect to all stakeholders Respect cultural differences. Regularly keep colleagues informed of any occurrences that may impact on service delivery. Communicate complicated information effectively within the multi-disciplinary team. Excellent IT skills Maintain up to date computerised data collection To ensure the accuracy and legibility of all collected data. Completion of test reports in a timely manner following each patient contact. All report filing is distributed at the end of each session. Plan workload by making best use of resources available to ensure that waiting times are minimised. Physical Demands of the Post The post holder should be: Physically capable of maintaining correct posture for long periods of time whilst scanning, moving and positioning of patients and equipment often in a restricted environment. Able to deal with distressing and emotionally challenging incidents on a regular basis. Concentrating for long periods of time. Extended periods of working in a darkened environment. Frequent exposure to unpleasant conditions and prolonged periods of concentration. Close contact with infectious patients, contact with bodily fluids, vomit and poor hygiene. Contact with verbally and physically aggressive patients. VDU equipment is used daily for data acquisition, data entry and report writing. Safely move and handle patients and/or equipment as required for the role. Confidentiality All employees of FCMS NW Ltd must comply with the requirements of the Data Protection Act 2018 and are required to maintain complete confidentiality in relation to patients and other staff members at all times. Our key expectations are: Self-awareness Living authentically Adaptability- Being ready to adjust depending on the situation Openness What you see is what you get Positivity with a real sense of being able to strive for the impossible Generosity of spirit- Everyday should be an opportunity to act with kindness Ability to have fun Taking the role seriously, whilst being yourself Our Why:To nurture an environment of inspiration, innovation and disruption so this people in our world receive exceptional healthcare for this generation, and the next. Values: Our organisational culture is very important to us, so it is vital that the successful candidate lives and breathes complimentary values and behaviours. Our behaviours should be in line with our values which form part of our Company DNA: Fun:People rarely succeed unless they are having fun. Happiness is healthy! Awesome:We arent here to be average, were here to be awesome! Humble:Were here to make a difference to the lives of others, NOT to see how important we can become Brave:We challenge the norm. We have the courage to get the difficult jobs done Oompf:We have natural oompf! Its infectious! Go-getting:We are intuitive to changing needs and respond quickly which we do with energy, ideas, and positivity Our key expectations are: Self-awareness Living authentically Adaptability- Being ready to adjust depending on the situation Openness What you see is what you get Positivity with a real sense of being able to strive for the impossible Generosity of spirit- Everyday should be an opportunity to act with kindness Ability to have fun Taking the role seriously, whilst being yourself Disability Confident Employer As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy DBS -This post is subject to the Rehabilitation of Offenders Act (Exemption Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. This will require three forms of valid ID to be produced and verified. The onboarding process is also subject to an Occupational Health check, suitable professional references and eligibility to work in the UK (with the requirement to provide relevant documentation as evidence).For Driver positions you will also be required to undertake a Driver check. Person Specification Other Essential Hold a valid Full UK Driving license with access to their own vehicle. Have adequate means of transport in order to get to clinical locations. This may include last minute changes to site location. Be able to speak English as necessary to undertake the role. Experience Essential Will be fully competent in carrying out full study BSE echocardiograms including strain assessments. To possess advanced sensory skills, dexterity and co-ordination when using advanced diagnostic equipment. Ability to obtain all cardiac ultrasound views as both described in the BSE minimum dataset on both technically easy and challenging patients, utilising optimal patient positioning and technical skills. Able to manage the need for changes to service and personal workload in order to accommodate urgent / emergency patient care. Able to demonstrate a flexible approach to work duties. Desirable Experience in a community-based Echocardiography service. Experience in training. Experience in audit. Have knowledge of CIMAR PACS and System One Qualifications Essential BSc in Healthcare Science /Cardiac Physiology or BTEC HNC or equivalent. BSE/EACVI TTE Adult Accredited. AHCS or HCPC Registered. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. JBRP1_UKTJ

SENIOR PROPERTY MANAGER • Rendall & Rittner competitive Hybrid -South Coast ROLE OVERVIEW You will take ownership of a South Coast portfolio spanning three residential developments and 452 homes across Portsmouth, Hythe and Southampton. This is a visible, relationship led role where youll be the trusted point of contact for residents, client stakeholders and onsite teams, ensuring homes are safe, services are seamless and communities thrive. Operating in a hybrid pattern, youll typically spend one day a week office based, with the remainder of your time split between site visits across your developments and working from home to plan, prioritise and deliver. Youll lead and support onsite staff, drive operational excellence, and manage budgets and compliance with a calm, hands-on approach. ROLE EXPECTATIONS Most days youll be prioritising resident requests, coordinating contractors and on-site staff, reviewing compliance actions and keeping service charge budgets on track. Youll be on site regularly across Portsmouth, Hythe and Southampton to inspect buildings, meet stakeholders and resolve issues, with structured time set aside for planning, reporting and client updates. WHAT SUCCESS LOOKS LIKE • Residents, client stakeholders and on-site teams trust you and know where they stand, thanks to clear, proactive communication., • Buildings are safe, compliant and well-presented, with actions from inspections closed out promptly and documented., • Budgets are well managed, variances are explained early and service charge integrity is maintained throughout the year., • Planned and reactive works are delivered on time and on budget, with visible improvements across the portfolio., • On-site staff are supported, coached and performing effectively, with clear objectives and feedback., • Risks are identified early and mitigated, with robust records, transparent reporting and no compliance surprises. HOW YOU'LL SPEND MOST OF YOUR TIME • Visiting sites across Portsmouth, Hythe and Southampton to carry out inspections, meet residents and oversee standards., • Leading and supporting on-site staff, setting priorities, coordinating workloads and ensuring consistent service delivery., • Managing service charge budgets, monitoring spend, approving invoices and preparing reports for clients., • Planning and delivering maintenance, compliance and health and safety actions, engaging and managing contractors., • Handling resident enquiries and complaints, resolving issues swiftly and communicating outcomes clearly., • Preparing client updates, minutes and action plans, and tracking progress against portfolio KPIs. WHO THIS ROLE IS FOR • Youre a proactive, people-focused property manager who thrives in a fast-moving, multi-site environment., • You balance on the ground visibility with organised, detail led administration and follow through., • Youre confident leading on site teams and holding contractors to account for quality, safety and value., • You communicate clearly, manage expectations well and build trusted relationships with residents and clients., • You take ownership, make sound decisions and stay calm under pressure. EXPERIENCE THAT HELPS • Managing leasehold residential developments, including budget setting, service charge management and year-end processes., • Delivering major works and planned maintenance, with knowledge of section 20 consultation and vendor management., • Strong grasp of health and safety, building compliance and risk assessments in residential settings., • Leading or coordinating onsite staff and concierge/estate teams to consistent standards., • Working across South Coast portfolios with regular travel and diary management to balance site and office time. WHAT WE OFFER • Competitive salary, aligned to experience, • Discretionary bonus, • 25 days holiday plus bank holidays, • Private medical insurance, life assurance and enhanced family leave, • Fully funded training and professional development, • Paid sabbaticals as a loyalty reward, • Pension scheme and employee assistance programme, • Discounts across travel, retail, fitness and entertainment ABOUT RENDALL & RITTNER Rendall & Rittner is one of the UK's most established and highly accredited residential leasehold property management companies, managing over 90,000 homes nationwide. Founded in 1990 on the belief that property management should be more professional, transparent and customer-focused, those principles still drive how we operate today as a founding partner of Odevo. We are people-led and technology-enabled, investing heavily in our teams, systems and continuous improvement. Our standards are recognised through Investors in People Platinum, regulation by RICS and the FCA, and multiple industry awards, including Property Manager of the Year and Managing Agent of the Year. HOW WE HIRE • Initial conversation with our talent team, • Interview focused on your approach to multi-site portfolio management, resident and client communication, budget control, compliance leadership and scenario-based problem solving We aim to complete the process within two to three weeks and communicate clearly throughout. INTERESTED? Apply with your CV. All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required. JBRP1_UKTJ

KwikFit - Chichester 151 St Pancras, Chichester PO19 7SH This role offers an opportunity to earn £35,000-£40,000 inclusive of basic salary and bonus. Are you getting the rewards you deserve for the trust you build with customers when you put their car through its MOT? This is your chance to work for an employer that understands how valuable that is. Were hiring MOT Testers right now at Kwik Fit. Youll get great pay and benefits, and well help you progress if thats what you want to doweve recently invested massively in making Kwik Fit the place to be if you want to develop a rewarding career for life. The Day to Day Youll deliver all aspects of the MOT test to Government standards, with the key objective of keeping our customers safe on the road. Youll support the customer through the processupdating them with progress, any work that needs doing and, where necessary, why their car failed. Its all about building lifelong customer relationships, and youll put as much into that as you do the technical aspects of your role. Who we're looking for Youll need a valid MOT licence and driving licence. Youll also be able to reassure customers that theyre in safe hands and build rapport so that choose us for their MOT every year. And if theres work to be done around the Centre, youll always be up for pitching in with your colleagues whenever you get a spare moment. The Perks One of the great things about working with a large company like Kwik Fit is the amazing benefits package. It includes: • Discount at supermarkets and high street retailers, • Up to 50% off at Kwik Fit, • Wagestreamaccess your wages before payday, • Eyecarefree examinations and discounted/free glasses, • Easy-book appointments with a free online GP, • Cycle-to-work scheme, • Free mortgage advice, • Life assurance, • Employee Assistance Programme, • Full-pay paternity leaveAbout us Kwik Fit has been a household name in tyre fitting and car servicing for more than five decades. In more than 600 Centres around the UK, we fit tyres, fix brakes, carry out MOTs and cure the most complex car complaints. From Tyre Fitter to Autocare Technician and Master Centre Manager, theres a range of ways to make a difference here, each with a single purpose in commonto keep our customers safe on the road. JBRP1_UKTJ

PSM Recruitment are seeking an experienced and ambitious Block Manager to join a local Estate Agency & Letting Agent in Dover . This is a fantastic opportunity for someone looking to progress their career and potentially take on a leadership role in the future. The role is office-based but involves regular site visits and client interactions. The Client manages a diverse portfolio of residential flats and mixed-use properties, including commercial units. The team is dedicated to upholding industry standards, ensuring the highest level of service for leaseholders and freeholders alike. Key Responsibilities: • Oversee the management of residential blocks and mixed-use properties, ensuring compliance with all relevant legislation and industry standards., • Act as the main point of contact for leaseholders, freeholders, and tenants, handling queries and resolving issues efficiently., • Conduct regular site inspections and liaise with contractors for maintenance and repairs., • Prepare and manage service charge budgets, ensuring transparency and accuracy., • Oversee Section 20 consultations and major works projects in accordance with the Landlord and Tenant Act., • Ensure health & safety compliance and risk assessments are up to date., • Handle disputes and complaints professionally, including dealing with challenging individuals., • Work collaboratively with the accounts team to ensure accurate financial reporting and debt collection., • Maintain strong relationships with clients, fostering trust and long-term partnerships., • Stay ahead of statutory changes and, in particular, guideclients through the minefield of fire regulations, ensuring compliance and best practices. Requirements: • Previous experience in residential block management is essential., • Knowledge of ARMA or IPS standards, with relevant qualifications (or currently in training)., • Strong understanding of leasehold property management, service charges, and relevant legislation., • Excellent communication and interpersonal skills, with the ability to manage difficult conversations effectively., • Highly organised with strong problem-solving abilities., • Ability to work independently and proactively in a fast-paced environment., • Proficient in property management software (experience with MRI Qubeis desirable)., • Full UK driving license and willingness to travel for site visits., • Some out of office hours working with regards to attending residents meeting and AGMs. What they Offer: • A dynamic and supportive work environment with a varied portfolionever a dull moment!, • Competitive salary based on experience and qualifications., • Career progression opportunities, including potential leadership roles., • Ongoing professional development and training support., • Office-based role in Dover, serving the local community. If you are an experienced Block Manager looking for an exciting challenge and the opportunity to grow within a well-established company, wed love to hear from you! JBRP1_UKTJ

CQC Registered Manager At Your Quality Care, our goal is to enable clients to lead valued and fulfilling lives while maximising their potential physically, intellectually, emotionally, and socially. As a Registered Manager, you will play a vital role in ensuring our clients receive high-quality, person-centred support. You will work in line with Your Quality Care's philosophy of care, policies and procedures, and all relevant legislation. This is a varied and rewarding role that combines care coordination, staff management, service development, compliance, and administration to ensure the highest standards of care delivery. Key Responsibilities • Ensure the effective rostering of staff resources so that contractual requirements are met., • Manage and support the staff team., • Work creatively to provide choice and flexibility of support for clients and their families., • Carry out assessments of client needs and develop care plans detailing the services to be provided.New Referrals You will be responsible for coordinating and managing new referrals by: • Understanding the funding and contract requirements of all care services within your designated area(s) of responsibility., • Liaising with referring agencies and individuals to coordinate new care assessments in line with contract requirements and client needs., • Working with support staff to coordinate a reliable and responsive service, including arranging cover for staff absences., • Using the computerised rostering system's search functions to ensure staff are allocated effectively and efficiently, taking into account specific skills and training requirements., • Monitoring the workload of both new and existing support staff and ensuring required hours are allocated appropriately.Coordination of Support Key duties include: • Ensuring all client records within designated areas of responsibility are fully completed and contain all mandatory information., • Updating the computerised scheduling system with any changes to client details, including care provision and funding changes., • Ensuring all unallocated visits resulting from planned or unplanned staff leave are covered and that systems, care staff, clients, and families are informed of any changes., • Working closely with the Care and Training teams to ensure mandatory training and supervisory visits are scheduled appropriately and clients receive alternative support where necessary., • Recording any breaks in service provision, including hospital admissions and respite care, accurately on the scheduling system and informing Carer Support staff., • Allocating support in line with current funding priorities, capacity, and restrictions., • Ensuring all visits and breaks are accurately verified, either electronically or manually, and that any unverified visits are checked and verified weekly., • Contributing to the development and expansion of Your Quality Care services in response to the needs of clients, their families, and staff., • Building and maintaining positive working relationships with statutory and voluntary agencies to help achieve the aims and objectives of Your Quality Care.Team Responsibilities You will: • Support, assist, and advise Care Workers and external agencies with care coordination queries., • Respond appropriately to complaints and concerns raised by staff and families in line with Your Quality Care policies and procedures., • Maintain a working knowledge of Your Quality Care policies and procedures, as well as relevant national and local policies, guidelines, and standards relating to Care Services., • Communicate effectively with colleagues and partner agencies involved in the care and wellbeing of service users., • Keep the Nominated Individual informed of current activities and any significant issues., • Contribute to service development by providing new ideas and adopting a flexible approach to changing service needs., • Support appropriate service delivery by providing practical and creative solutions to problems and reallocating resources where required., • Provide the out-of-hours on-call service.Administration Key administrative responsibilities include: • Recording and monitoring the day-to-day demands placed upon the service and allocated area., • Checking visit records and ensuring any required follow-up actions are completed with the relevant teams., • Updating assessments whenever changes are required., • Compiling and maintaining accurate computerised and written records, including accident and incident reports, in line with Your Quality Care requirements, Statutory Bodies, and National Care Standards.Training and Development As part of your continuous professional development, you will: • Attend study days, seminars, and training courses, in consultation with the Nominated Individual, based on your individual development needs., • Attend and contribute to regular team and locality meetings as required., • Participate in a minimum of three-monthly supervision meetings and an annual appraisal with the Clinical Director.Additional Duties, • Undertake any other ad hoc projects or tasks of a similar nature as required, at the discretion of Your Quality Care.Why Join Us? This is an opportunity to make a genuine difference in people's lives while working within a supportive and developing care organisation. You'll be instrumental in coordinating high-quality services, supporting staff, developing relationships with key stakeholders, and ensuring clients receive the care and support they deserve. JBRP1_UKTJ

Product Manager Online Money Transfer Platform Reports To Chief Executive Officer / Managing Director Job Purpose The Product Manager is responsible for defining, delivering, and managing APS International Ltd's online money transfer products. The role owns the product roadmap, customer experience, and product lifecycle while ensuring secure, compliant, scalable, and innovative cross-border payment solutions. Key Responsibilities Own the product strategy and roadmap for APS International's digital remittance platform. Manage the end-to-end customer journey from registration and KYC to beneficiary management, transfers, tracking, and customer support. Work with engineering teams to deliver mobile and web product enhancements. Lead integrations with banks, payment gateways, card processors, mobile money operators, and APS Wallet. Define requirements for new remittance corridors and payment methods. Drive product innovation to improve transfer speed, reliability, and customer experience. Monitor product performance using data analytics and customer feedback. Ensure compliance with FCA requirements, AML/CFT regulations, sanctions screening, and data protection obligations. Collaborate with Compliance, Operations, Treasury, Finance, Marketing, and Customer Service. Manage the product backlog, user stories, testing, UAT, and production releases. Prepare business cases for new products and strategic initiatives. Key Deliverables Launch new remittance features on schedule. Increase active customers and transaction volumes. Improve customer retention and satisfaction. Reduce failed transactions and customer complaints. Increase adoption of digital channels. Improve transfer completion times. Deliver successful third-party API integrations. Qualifications Bachelor's degree in Computer Science, Information Systems, Business, Finance, or a related field. Product Management certification is an advantage. Agile/Scrum certification is desirable. Experience Minimum 5 years' experience in Product Management, including at least 3 years in remittance, payments, digital banking, mobile money, or fintech. Skills Product strategy and roadmap development Customer-centric product design API and payment integration knowledge Agile project management Analytical and problem-solving skills Stakeholder management Data-driven decision-making Knowledge of cross-border payments and foreign exchange TPBN1_UKTJ

Job Introduction Any additional information you require for this job can be found in the below text Make sure to read thoroughly, then apply. We are currently recruiting for a Sales Manager to join the management team at ourSkoda Dealership in Worcester. The working hours are Monday to Saturday, with a day off in the week and working Sundays on a rota basis (8.30 to 6pm Monday to Friday, 9am to 5pm on Saturdays and 10am to 5pm on Sundays). Benefits include the use of a company car and an OTE of£66,000. The successful individual will possess a positive, hands-on approach, with the ability to lead and motivate a developing sales team. You will be expected to achieve agreed sales targets for new and used cars, within defined operating and financial guidelines. Role and Responsibilities You will build trust, communicate effectively and exceed our customers expectations; In essence you will ensure that our customers buying experience is industry leading. You will also be accountable for handling customer queries and complaints and ensure they are resolved effectively. To support the sales team in daily operations including but not limited to customer contact, sales funnel management, deal building and closing, professional vehicle preparation whilst ensuring that stock is kept to the companys agreed levels. By driving the sales process and supporting the sales team in achieving their monthly KPIs for unit sales, profit per unit, finance penetration and add-on products, to ensure budgetary sales / profit forecasts are achieved. Accurate completion of all paperwork and providing reports on all sales activities ensuring accurate sales forecasts. Making sure that the sales team accurately and vigorously collect all customer contact and vehicle data in order to maximise the quality and content of the customer database (adhering to the Companys FCA obligations). About you You may be an existing sales manager, sales controller or retail manager looking for a new challenge or better career and reward opportunities. You will have the drive and talent to push the department forward; working to achieve agreed KPIs and brand standards. You must be able demonstrate a profitable and successful track record of delivering outstanding results as well as delivering exceptional customer satisfaction. In addition your need to have strong management and leadership skills, winning mentality and a real passion for the brand. Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided. What we offer 25 days holiday plus bank holidays Company Pension Wellness Programme Sick Pay Group life insurance Staff discount on car servicing Listers Benefits discounts on retailers, restaurants, cinemas & holidays Long service and loyalty incentives Staff referral scheme In-house, manufacturer & professional qualifications Free Parking / On-site Parking Company Events Why Listers? Founded in 1979, Listers Group stands as one of the largest privately and family-owned motor retailer groups in the UK Theres a reason why this is the case, actually theres over two and a half thousand reasons, our team. Since the very beginning our success has been a product of the fantastic people that work for us. This is recognised by representing some of the worlds most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk and Yorkshire. We support employees in all areas of the business, whatever your aspirations might be so if you are looking for a career within the motor trade, automotive or car dealership sector then please apply today. xrnqpay If you are looking for similar motor trade jobs you can also join our Talent Bank.

Our Benefits Our total reward package includes a basic salary and a potential to earn rewards for excellent contribution to LeO. Stakeholder pension scheme, whereby LeO will double your contribution up to 10%. Annual Leave of 26 days per year (plus bank holidays) (pro rata for part time staff), plus you can buy or sell 4 days leave each year. Flexible hours driven by work life balance and operated between 7am and 9pm each day, this also includes hybrid working of 80% at home and 20% in the office each week. Group Income Protection if you cant work due to long term absence or injury, this protection can provide a regular income. Life assurance of 6 times your annual salary Legal Information Service offering free advice and support with debt management, tax related matters, consumer disputes. Employee Assistance programmes Online health, fitness, and wellbeing resources Wellbeing champions • Are you an experienced strategic leader with a passion for turning evidence, data and insight into meaningful organisational and sector-wide improvement?, • Do you thrive on bringing together complex information from complaints, casework, research and frontline experience to identify themes, understand root causes and drive better outcomes?, • Are you excited by the opportunity to build and lead a high-performing Learning and Insight function, establishing the frameworks, standards and operating model needed to embed insight across an organisation? Within this role, you will provide strategic leadership forLeOs Learning and Insight function, turning evidence from complaints,casework, data and research into actionable learning that drives organisationalperformance, service improvement and positive change across the sector, whilebuilding trusted relationships with senior leaders, providers, regulators andpartners. What you will be doing As an active memberof the Senior Leadership Team, contribute to organisational strategy, corporateleadership, business planning, performance improvement, risk management anddecision-making across LeO. Provide senior leadership for the Learning and Insight function, translatingLeOs strategic ambitions into clear priorities, plans, standards and adelivery framework for insight-led learning and sector improvement. Develop and lead LeOs operating model for learning and insight, ensuring robust methods foridentifying themes, analysing root causes, surfacing emerging issues,prioritising topics, and translating evidence into practical learning forproviders, insight for stakeholders, and actionable intelligence for sectorregulators. Build a mature and sustainablelearning and insight centre of expertise within the Communications,Engagement and Impact team, with clear governance, quality standards, effectiveuse of resources, risk management, performance oversight and continuousimprovement. Oversee the quality, coherence andimpact of learning and insight outputs, including thematic insight, datapublications, case studies, guidance, learning resources and other productsthat help providers, regulators and partners act on LeOs evidence. Embed internal feedback loops soinsight from complaints, decision-making, data, research, engagement andfrontline experience informs LeOs service design, policy development,operational learning and continuous improvement. Work closely with the Head ofStrategic Engagement and Communications to translate learning and insightpriorities into targeted engagement, communications and intelligence-sharingactivity, while maintaining clear ownership of the evidence base, qualitystandards and learning offer. Provide line management fordesignated Senior Legal Services Specialist resource. Together with the Head ofStrategic Engagement and Communications, act as joint functional lead for theCEI teams Casework and Complaint Handling centre of expertise, agreeingpriorities, allocating specialist resource and ensuring casework knowledge iseffectively translated into learning, insight, engagement and improvementactivity. Provide senior leadership, coachingand direction to the Learning and Insight Manager and wider function, buildingcapability, resilience, accountability and a positive, inclusive team culture. Provide assurance on learning andinsight priorities, risks, delivery, evaluation and impact, supporting clearreporting to the Executive Director, Executive Team and Board as required, deputisingfor the Executive Director when needed. About you • Significant experience leading insight, research, learning, analytical, intelligence or evidence-based improvement activity within a complex, high-profile or regulated environment., • Proven ability to turn insight, research and data into strategies, programmes and practical interventions that deliver measurable improvements in services, policy, practice or behaviour., • Strong knowledge of qualitative and quantitative research methods, evidence synthesis and thematic analysis, with the ability to interpret complex information and identify clear, evidence-based priorities., • Experience developing learning, guidance, knowledge-sharing or improvement frameworks that build capability and support sustainable change and continuous improvement., • Excellent relationship-building and influencing skills, with the confidence to advise senior leaders and work effectively with operational, policy, regulatory and external stakeholders., • Experienced people leader with a track record of developing specialist teams, managing resources and creating a culture of accountability, engagement and continuous development., • Highly autonomous and delivery-focused, with the ability to produce high-quality work to near-completion while requiring minimal senior review and sign-off., • Able to combine strategic vision with strong operational focus, ensuring both long-term priorities and day-to-day team commitments are delivered effectively About us and why we matter People rely on legal services atkey times in their lives whether its buying a home, dealing withbereavement, having issues at work, ending a marriage, or being involved inlegal action. These things really matter and thats why the Legal Ombudsmanreally matters. If people cant sort out a problemwith a legal provider, were here to resolve things fairly and as quickly aspossible. And as we resolve individual complaints, we share learning andinsight into what weve seen helping prevent the same issues arisingagain. And we are Family Friendly with enhanced maternity leaveand pay, paternity leave, shared parental leave, adoption leave. Money friendly with access to a discountsplatform including thousands of discounts for supermarkets, eating out, leisure,holidays, theatre tickets etc Community friendly offering Special Leave ifyoure an active member of your community, you can get extra paid leave forpublic duties, volunteering activities and reserve forces duties. Inclusive of all communities and we encourageapplications from the widest possible range of backgrounds and circumstances. A disability Confident employer, welcomingapplications from disabled people.Weoperate the offer an interview scheme for all disabled applicants who meetthe essential criteria. If you are successful, its key to know all offers ofemployment are subject to satisfactory completion of our pre-employment checkswhich include: - Right to work check, (applicants must beeligible to live and work in the UK). Employment History references DBS criminal record check Fit for work questionnaire (for all) followed bya medical check (if applicable) Qualifications and/or professional membershipcheck (if applicable) Please note, this is a fixed term contract up until 31st March 2029. JBRP1_UKTJ

Reference 186498 Asset Investment Manager Birmingham £50,000.00 - £55000.00 plus £1680 car allowance per annum 37.5 hours per week 25th September 2026 About the role The role is responsible for overseeing planned investment delivery and maintaining accurate asset information, supporting long-term investment forecasting, coordinating stock condition survey programmes and assisting with the development of planned investment programmes aligned to organisational priorities and available budgets. The Asset Investment Manager will oversee the management of asset-related data and performance information to support operational decision-making, investment planning and regulatory reporting. The role will also monitor planned investment activity and contractor performance, working closely with the wider Property Services team and external consultants. Key Responsibilities • Coordinate and maintain accurate stock condition, component and asset performance data across the housing portfolio., • Manage stock condition survey programmes undertaken by external consultants, ensuring data quality, validation and appropriate coverage levels., • Undertake the development and maintenance of planned investment programmes based on asset intelligence, lifecycle information and property condition., • Maintain oversight of EPC data and support the coordination of energy efficiency and sustainability-related asset information for investment., • Develop and maintain asset investment forecasting information to support business planning and budget setting processes., • Produce asset performance analysis, KPI reporting and investment-related management information to support operational and strategic decision-making., • Work with the Business Analyst to develop reporting frameworks, dashboards and asset intelligence outputs across Property Services., • Support the management of investment-related complaints, enquiries and technical information requests where required. Experience • Experience of asset management, planned investment or asset data management within social housing or a similar property environment., • Experience of managing stock condition data and survey programmes., • Experience of analysing and interpreting asset-related data to support investment planning., • Experience of working with housing management systems, asset systems and performance reporting tools., • Knowledge of EPC management, component lifecycle planning and planned investment principles., • Experience of contractor or consultant coordination within a property or asset environment., • Strong analytical and data management capability., • Good understanding of planned investment and asset management principles., • Strong organisational and coordination skills. Qualifications • Relevant qualification in Asset Management, Building Surveying, Property, Construction, Data Analysis or related discipline., • Professional membership with CIOB, RICS or equivalent is desirable but not essential., • Evidence of continued professional development relevant to asset management, data management or property services. Why join us? This is not just a ‘job' this is the feeling of knowing that you are part of something bigger and being able to go home each day with job satisfaction and pride in what is achieved by Trident Group every day. Our purpose is putting people and communities at the heart of our services and the safe homes we provide. To deliver against our purpose we will be: • Trustworthy, • Collaborative, • Accountable, • People Focused, • Caring in all we do The benefits • 34 days annual leave, plus the option to purchase up to 5 additional days, • A day off for your birthday, • 4 days off when you move home, • Life assurance (3 x salary), • Employee Assistance programme & wellbeing programme, • Flexible Working options, • Learning & Development opportunities Who we are? Trident Group has over 60 years' experience of delivering homes, services and innovation for up to 8,000 people in over 3,600 homes in some of the most disadvantaged communities in the Midlands. The Group employs more than 650 staff, works with volunteers and provides training places and apprenticeships for many more. The Group consists of; • Trident Housing, which provides landlord services for the Group in respect of housing management and maintenance, • Trident Reach, which is a registered care and support charity delivering trauma informed care and support services. As a Disability Confident Committed Employer, we have committed to: • ensure our recruitment process is inclusive and accessible, • communicating and promoting vacancies, • offering an interview to disabled people, • anticipating and providing reasonable adjustments as required, • supporting any existing employee who acquires a disability or long term health condition, enabling them to stay in work, • at least one activity that will make a difference for disabled people How to apply? If you think this role is a good fit for you, click apply and upload your CV! All applicants must provide their right to work documentation at interview stage, such as a valid passport which will be verified to check your eligibility to work and live in the UK. As an organisation we do not offer visa sponsorships. Only applicants with existing right to work in the UK will be consdidered. Relevant roles will be subject to a successful disclosure at an appropriate level from Disclosure and barring service (DBS). We reserve the right to close this vacancy early should sufficient applications be received. At Trident Group, we only consider agency introductions where a signed agreement is in place, and where the agency has been specifically contacted by a member of our People & Culture Team. We do not accept responsibility for any fees related to unsolicited or speculative CV submissions made directly to our employees or outside of the above. JBRP1_UKTJ

Work with us Ready to kick your fast-fit career into high gear? Thats what happens when you join us as an Assistant Manager. Right from the off youll develop your managerial skills so that youre ready to run your own Kwik Fit Centre when the opportunity arises. If youve earned your stripes in the auto servicing trade, joining us as an Assistant Manager will get you the recognition and support you deserve. The Day to Day Youll be involved in running all aspects of Centre business, supporting the Centre Manager and your team so they can be at the top of their game and keep our customers safe on the road. Youll also role model amazing customer service for colleagues as the walking, talking embodiment of our values. What are these values? Dont worry, theyre just things you do already if youre the right fit for us. Who we're looking for We want to meet people who are as ambitious about delivering great service as they are about their careers. Maybe youll have been an Assistant Manager elsewhere, or perhaps youll be looking to step up. Either way, youll be used shouldering responsibility and will have worked your way up in auto repair or fast-fit roles where you supported your team delivered amazing customer experiences. As much as well support your development, youll also be proactive in developing management behaviours like accountability, curiosity and understandingyou know, the reasons why youre respected at work. The Perks Youll be in for some of the best benefits in the industry. They include: • Discount at supermarkets and high street retailers., • Up to 50% off at Kwik Fit., • Wagestreamaccess your wages before payday., • Eyecarefree examinations and discounted/free glasses., • Easy-book appointments with a free online GP., • Cycle-to-work scheme., • Free mortgage advice., • Life assurance., • Employee Assistance Programme., • Full-pay paternity leave.About us Kwik Fit has been a household name in tyre fitting and car servicing for more than five decades. In more than 600 Centres around the UK, we fit tyres, fix brakes, carry out MOTs and cure the most complex car complaints. From Tyre Fitter to Autocare Technician and Master Centre Manager, theres a range of ways to make a difference here, each with a single purpose in commonto keep our customers safe on the road. JBRP1_UKTJ

The Role Due to our continued success here at Fortem, we are delighted to confirm that we are seeking an experienced Project Manager to join our team. This role involves working with a large social housing provider on retrofit projects in the Yorkshire region. The overall objective of the Project Manager will be to organise and manage the delivery of multiple projects in-line with the contract requirement. This will be working in partnership with The Guinness Partnership. The Project Key duties and responsibilities: Organise and review works schedules, including resources, materials and supply chain requirements Comply with Health, Safety and Environmental policies and procedures Establish standards of quality on site and ensure delivery of a build in accordance with the specification and project requirements Follow procedures to mitigate risks of complaints when working in or around occupied premises. Communicate effectively with clients, project team and contractors. Engage and develop excellent relationships with supply chain, client representatives and consultants. Plan cost effective use of resources and forecast resource requirements in line with budget and projected works Ensure resources are adequate and competency of the team for the works involved Securing strong relationships with the client to ensure the potential for follow on works Monitor work to agreed preliminaries budget. * Identify risk and put in place appropriate contingency planning Duties and Reposibilities Essential: Demonstrable Construction Project Management Ability to read interpret and understand programmes, drawings, schedules and specifications Proven ability to work to and develop operating procedures. Comfortable producing progress updates for the client in preparation for client meetings & internal reviews. To be commercially aware, comfortable working alongside the commercial team, confident in challenging others and ensuring programme deadlines are achieved. Full working knowledge of H&S and Environmental legislation including but not restricted to the CDM regulations A valid CITB Site Management Safety Training Scheme certificate Minimum level 4 qualification (NVQ4 or HNC) Role Appropriate CSCS card First Aid at work certificate Valid driver's license Desirable: Experience of working on Retrofit projects Experience of working for a social housing client Experience of overseeing multiple projects with a number of Site, assistant site managers, CLO's reporting to you. * Temporary works experience would be advantageous Personal Qualities Other Requirements: 'Can do' attitude Proactive Professional approach with high standards Willingness to challenge the norm and seek improvement * Motivational leader Benefits Benefits include: Salary sacrifice company car OR basic salary + Motor Expenditure Allowance 25 days annual leave + bank holidays & your birthday off (or the nearest Friday/Monday, if it falls on a weekend) 26 weeks full pay maternity leave 8 weeks full pay paternity leave Discounted gym memberships at national and local gyms Up to £3,000 colleague referral fee * Other benefits including dental care, private healthcare, cycle-to-work scheme, mobile phone provider discounts & more Fortem embraces diversity in the workplace and encourages applications from all sectors of the community. Who We Are We are part of the Willmott Dixon group, established in 2002 Fortem provides specialist property solutions tailored to keep homes and buildings running smoothly. Our highly trained teams deliver a range of works including Retrofit, Capital Works and Repairs ad Maintenance. Alongside our core functions, we have extensive experience in decarbonisation, specialising in making homes more energy-efficient and helping clients on their journey to become zero carbon. Our experience, commitment to best practice and exemplary quality, together with a genuine partnered approach, ensures we achieve excellent outcomes for our partners, clients and customers. We have an established track record of improving communities and creating better places for people to work and live. We are Investors in People - Gold, we believe in equality, diversity and respect for all and encourage applications from all sectors of the community. Please apply with your updated CV or contact us at the Recruitment team. Note for Recruitment Agencies: We have an agreed PSL, we do not accept speculative CV's from agencies. If speculative CVs are sent, no fee will be applicable. JBRP1_UKTJ

Programme Manager / SME - Hybrid - £1000 p/d - Customer Retention - 3 months Our client - a leading financial services company are looking for a Senior Programme Manager to scope and set up an enterprise wide customer retention programme. SMEs or advisors with the correct experience will also be considered. Applications will only be considered if you posses recent experience within a financial services company and relevant customer retention / re connection / re-engagement experience. Key Responsibilities ?? Establish a customer retention programme from discovery through to full pilot roll out. ?? Identify customer touch points across customer journey (renewals, complaints, life cycles) ?? Design and implement targeted re-engagement strategies ?? Build data-led insights to track risk and performance ?? Develop and present strategy and business case to senior stakeholders ?? Drive cross-functional delivery and embed change through training and engagement Required experience ?? Must have relevant experience from a financial services background ?? Proven delivery of customer retention programmes ?? Strong background in customer analytics, CRM or life-cycle strategy ?? Ability to run discovery, define scope and build business cases ?? Confident engaging and influencing senior stakeholders Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you. JBRP1_UKTJ

ASE Recruitment are specialist recruiters in the social housing and social care sectors, providing temporary staffing to work within a variety of 24-hour supported accommodation services and floating support services for Housing Associations and Charities across the Northwest, Midlands, and Derbyshire. We have a fantastic opportunity for an experienced Property Services & Operations Manager (PSOM) to lead property compliance, operational delivery, and service performance across supported accommodation and housing services in St Helens. This is a senior operational role with real impact — ensuring homes are safe, compliant, well-maintained, and services are delivered effectively to vulnerable individuals. The Role - What You'll Be Doing As PSOM, you'll provide operational leadership across property services and housing operations, ensuring compliance, quality, and value for money. Key responsibilities include: • Lead and oversee property services, maintenance, and compliance functions, • Ensure all properties meet Health & Safety, statutory, and regulatory requirements, • Oversee voids management, turnaround times, and lettable standards, • Manage planned and reactive maintenance programmes, • Monitor compliance areas including gas, electric, fire safety, asbestos, legionella, • Work closely with housing, support, and finance teams to ensure service continuity, • Manage and support Team Leaders, Service Co-ordinators, TSOs, and operational staff, • Oversee budgets, expenditure, recharges, and contractor performance, • Ensure accurate reporting of KPIs, compliance data, income, and operational risks, • Investigate and resolve service failures, complaints, and escalations, • Support safeguarding processes and ensure risks are managed appropriately, • Act as the operational point of escalation for complex property or tenancy issues, • Ensure policies, procedures, and best practice are consistently followed About You - What We're Looking For, • Proven experience in property services, housing operations, or supported accommodation, • Strong knowledge of social housing legislation and compliance requirements, • Experience managing multi-site services or regional portfolios, • Confident leading and influencing operational teams, • Excellent understanding of Health & Safety and risk management, • Experience working with vulnerable client groups, • Strong financial awareness including budgets, recharges, and cost control, • Ability to analyse data and produce clear operational reports, • Comfortable working autonomously with accountability for outcomes, • Excellent communication and stakeholder management skills, • Full UK driving licence and willingness to travel Why Join This Role?, • Senior leadership role with real operational influence, • Opportunity to shape and improve property and housing services, • Work within a values-led organisation supporting vulnerable people, • Varied role combining strategy, compliance, and hands-on leadership, • Competitive salary and long-term opportunity Safeguarding & Equality This role requires an Enhanced DBS check with barred list clearance (Adults). ASE Recruitment is committed to safeguarding and promoting the welfare of children, young people, and adults accessing our services. We expect all staff, volunteers, and workers to share this commitment. We value diversity and are an equal opportunities employer, and we encourage individuals of all backgrounds to apply. Passion and dedication to making a positive difference to the services we support are what matter most to us JBRP1_UKTJ

Complete and record checks on cleaning machinery and equipment for health & safety; elevate defects to Facilities Manager for repair and remove unsafe items from service. Collect data and prepare KPI reports (audit scores, SLA compliance, attendance, consumables usage, complaints) for the Facilities

Walsall Council's Customer Experience Centre is recruiting a Customer Delivery Manager to shape and lead our frontline services, including Corporate Complaints, Members' Enquiries, Council Tax, and Clean & Green. This is a key management role responsible for driving performance, innovation and deliv

Grant Thornton UK is seeking an experienced Senior Public Sector Audit Complaints and Objections Manager within our Public Sector Audit practice. You will oversee the end-to-end handling of complaints and objections relating to local audit work, ensuring robust, evidence-based decisions and regulato

Aloft Birmingham Eastside is seeking a Guest Services Manager to lead the front desk and guest experience, overseeing reservations, complaints, and staff performance. The role emphasizes training, policy knowledge, and exceptional guest interactions to deliver a memorable stay for every guest. You w

Leadership skills: As Guest Services Manager you’ll need to possess strong leadership skills to effectively manage and motivate the guest services team. First class Customer service skills: You should have excellent customer service skills to handle guest complaints and ensure guest satisfaction.

hackajob is partnering directly with Perk to hire for this role. About Us Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, were on a mission to power real work, with real impact. Were trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and were tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem. Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work. At Perk, were driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. If youre excited about having a real impact and shaping how millions of people experience work, wed love you on the team. Visit to learn more. About the Role: We are seeking a dedicated Senior Business Travel Consultant that is passionate about enhancing the experience of business travelers and is an expert in the Galileo or Sabre GDS system. Our Customer Care team is crucial to our company's success and growth. We value empathetic professionals who understand our mission: making business travelers happy! If you are a problem solver driven by delivering a 7-Star service and eager to make an impact and revolutionize corporate travel management, you might be the perfect fit for our team. What You Will Do: Provide first-class, 7-star service to business travelers, managing travel bookings, amendments, and cancellations efficiently. Arrange European and domestic travel, including flights, car rentals, and hotels. Work independently, using your initiative to handle client inquiries and provide solutions without supervision. Communicate with clients via live chat, telephone, and email, ensuring all interactions are professional, friendly, and accurate. Undertake travel reservations and amendments for Click Travel customers, prioritizing customer service and booking accuracy. Proactively maintain and develop client relationships, offering support throughout the entire travel process. Provide suitable travel options and suggestions to meet client requirements. Ensure all service level agreements are met and actively maintain the Galileo GDS queues. Mentor and support junior team members, assisting with their queries and quality-checking their work as needed. Support the Team Leader and collaborate with colleagues to maintain a high level of service. We Are Looking for People Who: Are proficient in air fares and ticketing Possess expert knowledge of the Galileo or Sabre GDS system, including reissuing (manual & automated) tickets autonomously Have great communication skills, fluency in English, both written and spoken is essential. Have previous experience as a Business Travel Consultant. Are well-organized, and capable of working to tight deadlines under pressure. Exhibit a positive and professional telephone manner, with confidence in interacting with clients and suppliers. Are proactive in resolving customer queries and complaints, using their initiative to overcome problems. Are flexible and willing to complete various tasks as needed, supporting the team and contributing to overall success. Maintain a professional and positive attitude when dealing with suppliers, customers, and colleagues. Motivate and encourage the well-being of the team, displaying a positive attitude at all times. What we offer Receive competitive compensation and equity ownership in Perk Rest and recharge with 25 days of annual leave plus bank holidays Take control of your physical health with private medical cover and voluntary dental insurance from Bupa, and discounted gym memberships with GymFlex Plan for your future with our qualifying earnings company pension plan with Aviva Know that your loved ones are protected financially through your Life Insurance if the worst were to happen Rest assured that youre covered by income protection in case you experience a long-term sickness or absence Leverage tax-efficient cycle and electric car schemes with Cycle2Work & Octopus Join our unforgettable Perk events, including our spectacular annual summer party Always feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones Focus on your family with 12-16 weeks paid parental leave Contribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causes Broaden your horizons with up to 20 "Work from Anywhere" days per year Stay savvy with access to a wide variety of discounts and rewards Follow your passions and take a four-week, fully paid sabbatical once you reach 5 years Let us help you move to one of our hubs with relocation support Working Hours & Conditions Working hours are80% core hours and 20 % Night Shifts. This role follows a 10-week rolling rota, with the vast majority of your time worked during core business hours. (8am -17.30pm) Out-of-hours shifts (either 9pm5am or 5am1pm) apply in just 2 out of every 10 weeks, making this a predominantly standard-hours position. This role will be an initial 2 year Fixed Term Contract Role will be fully remote however you will be required to come into the Birmingham Hub for training and special events. Interview Process GDS Test - Online Talent Acquisition Interview - 30mins Virtual Team lead + Team manager interview - 90 Min virtual Final interview - 30mins virtual AI at Perk AI is embedded in how we work across every function. The tools you'll use day-to-day are AI-enabled so you can move faster and spend more time on the work that matters. In practice, that means using AI to research and prioritise accounts, draft and refine outreach, handle customer interactions more effectively, synthesise information, and cut through shadow work - the invisible tasks that pull people away from the work only they can do - so you can focus on relationships and outcomes. We don't expect you to be an AI expert, but we do expect you to be curious and intentional about it. The bar is judgment: knowing when AI makes your work better, when to verify what it produces, and when to rely on your own expertise instead. We'll ask about how you use AI in your interviews, not to test tool knowledge, but to understand how you think about it. That reflects how we work every day. How We Work At Perk, we take an IRL-first approach to work, where our team works together in-person 3 days a week. As such, this role requires you to be based within commuting distance of our hubs. We fundamentally believe in the value of meeting in real life to improve connectivity, productivity, creativity and ultimately making us a great place to work. For certain roles, we can help with relocation from anywhere in the world, English is the official language at the office. Please submit your resume in English if you choose to apply. Do not forget to submit an updated portfolio and/or resume. Perk is a global company with a diverse customer base, and we want to make sure the people behind our product reflect that. Were an equal opportunity employer, which means youre welcome at Perk regardless of how you look, where youre from, or anything else that makes you, well, you. Protect Yourself from Recruitment Scams All official communication from Perk will always come from email addresses ending in @perk.com or @externalperk.com, our verified social media channels, or recruiters listed on our official LinkedIn page. We will never ask you to pay for equipment, training, or fees, request sensitive personal information such as bank details early in the process, or communicate through unofficial apps like WhatsApp, Telegram, or Signal. If you receive a message claiming to be from Perk that seems suspicious, please do not respond. Forward it to security [at] perk .com, and we will confirm whether it is legitimate. #LI-Hybrid JBRP1_UKTJ

Grant Thornton UK is seeking an experienced Senior Public Sector Audit Complaints and Objections Manager within our Public Sector Audit practice.You will oversee the end-to-end handling of complaints and objections relating to local audit work, ensuring robust, evidence-based decisions and regulator

Licensing and Parking Manager As the Licensing and Parking Manager you will be responsible for taking the lead in delivering service improvements, enhance professional standards, consistency, and customer outcomes across Regulation and Safety having regard to the Council's Corporate Strategy, other corporate objectives, key performance standards and the Councils statutory duties. This role requires an office presence 1-2 days per week. Key Responsibilities: Provide direction to the functions and staff within the Licensing, Parking and Regulation and Safety area and ensure that the teams contribute to their full potential in the delivery on the Councils priorities. Lead and deliver effective systems, enforcement practices and policies across Licensing, Parking and Regulation and Safety and other partnerships. Investigation of complaints, service requests and other licensing and parking matters as required by the Chief Officer. Undertaking of a variety of inspections and surveys. Represent the licensing authority in relevant court cases, managing the preparation of cases for appeals against licensing decisions. Experience Required: Experience within parking or licensing management Experience managing a team within a local authority setting Experience of working in a team and dealing with the public and business. Ability to use information technology including word processing, database, outlook, and PowerPoint. FOOTNOTE: If you feel that you are right for this role technically, but the rate, location, or seniority does not suit you specifically, please still feel free to send us your CV. We constantly recruit for similar roles at all levels across the UK. We are always keen to chat with you discreetly about your employment situation. Even if you are happy in your current role for now, we always welcome calls from professionals looking to explore future opportunities. Our specialist team has over 40 years of combined experience in this market. Please contact Leah Kimber at Carrington West on (phone number removed) for more information. By applying for this position, you are agreeing for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will be shared with third-party clients specifically relevant to any roles you have applied for. If at any stage, you wish to withdraw your consent, please email (url removed)

Job Title: Care Coordinator Full Time / Part Time Location: Birmingham Salary: Up to £29,000 per annum + on call and care remuneration Job Type: Full time / Part-Time - Permanent Watra Care specialises in providing domiciliary care/home care and support to our customers throughout the Birmingham ,Sandwell and Solihull region. We are currently recruiting a full time coordinator to join our supportive and friendly team. This role will involve mainly office based duties. We can offer you access to lots of further training and development opportunities and there are opportunities to advance further in your career in care with our company! Benefits include: A competitive salary of up to £29k A generous annual leave allowance of 28 days Company sponsored training and development A SMART phone BonusDuties will include: Being the first point of contact for customers and care assistants Coordinating care packages - care plans, risk assessments, reviews, compliments/complaints, accidents and incidents Creating and maintaining rotas using our Rota software Dealing with new customer enquiriesRequirements: Have previous experience in the providing care to domicillary sector Be pro-active, flexible and committed to providing a quality service Have excellent communication, administration and organisational skills Drivers licence and own vehicle Qualification in Health and Social Care preferred but not essential. Our coordinators use software to organise rotas so the successful candidate must be IT literate, with the ability to learn new software quicklyThe Company: Watra Care can offer some amazing benefits for all of our employees, backed with 5 STAR ratings and awarded GOOD on all KLOE's by CQC, we provide full training to refresh your skills or to get you started in your new career. There is also the ability to have flexible working hours that suit your lifestyle and commitments. You will have a generous annual leave entitlement of 28 days for full time staff! We are a small team who care about customer service, like to have fun and love great food! We support those who would like to progress with ongoing training such as NVQ's and always look for ways to promote internally. If you would like to be a part of our amazing team Apply Now. Candidates with the relevant experience or job titles of: Care Manager, Case Manager, Service Coordinator, Care Supervisor, Scheduler, Office Administrator, Senior Carer, IT Support Engineer, Software Technician, Data Processing May Also Be Considered For This Role

Resident Services Manager Contract Type: Full-time, Permanent (35 hours per week) Lead services that put residents first We have an exciting opportunity for a Resident Services Manager to join Black Country Housing Group and play a key role in delivering excellent services to our residents and communities. We are looking for an experienced housing professional who is passionate about putting residents first, leading with integrity, and making a positive difference every day. This is an excellent opportunity for a confident and inspiring people manager who can lead and develop a frontline housing team, role model BCHG's values, and create a culture of accountability, collaboration and continuous improvement. You will drive service performance, support colleagues to thrive, and ensure residents receive a responsive, professional and compassionate service that helps residents sustain their tenancies, achieve positive outcomes, and supports BCHG's strategic ambitions for resident success and thriving communities. This role would suit someone with significant experience of delivering customer-focused housing services and leading teams within a social housing environment. • Basic DBS Check Required Specific tasks of the role include, but are not limited to: Leading, managing and developing Resident Services Officers and Senior Resident Services Officers to deliver a high-performing, resident-focused service. Ensuring an effective first point of contact service across telephone, email, digital and face-to-face channels. Managing complex resident enquiries, complaints and escalated cases, including leasehold and shared ownership matters. Ensuring safeguarding concerns, vulnerabilities and risks are identified and signposted appropriately. Overseeing repairs reporting, scheduling and performance, working closely with contractors and internal teams to improve outcomes for residents. Monitoring repairs and compliance activities, ensuring accurate records are maintained and performance standards are achieved. Managing tenancy administration, income-related processes, rent accounts, Housing Benefit and Universal Credit interactions. Overseeing waiting list processes in accordance with policy and legislation. Using performance data, resident insight and customer feedback to drive continuous improvement and enhance service quality. Ensuring compliance with housing legislation, regulatory standards, safeguarding responsibilities and data protection requirements. Contributing to audits, inspections and organisational improvement initiatives. Skills and Experience Required: Significant experience delivering frontline resident or housing services within a social housing or related environment. Proven experience of managing and developing teams in a customer-facing setting. Strong knowledge of housing management, repairs, lettings, tenancy and income management processes. Experience managing complex resident cases, complaints and service escalations. Good understanding of housing legislation, regulatory standards and current housing sector challenges. Experience of safeguarding, vulnerability assessment and appropriate escalation procedures. Strong analytical skills with the ability to use performance data and customer insight to improve services. Excellent communication and stakeholder management skills. Experience using housing management systems and customer relationship management systems. CIH Level 4 qualification (or equivalent) or willingness to work towards achieving this qualification. Why BCHG? Working at BCHG is different from working in a large, highly complex national provider. Here's why many people choose us and stay: We own and manage around 2,200 homes, primarily across the Black Country and Birmingham, meaning our homes are geographically close, well known and easier to manage effectively. Be more than just a number. Your voice is heard, and your work makes a visible difference. Build strong working relationships with colleagues and leaders who know you and value your contribution. We are rooted in the Black Country, for the Black Country, by the Black Country, and proud of our social purpose. You'll be joining us at an important time as we deliver our BCHG 2030 Strategy, with a strong focus on quality homes, sustainability, data-led decision making and long-term financial resilience. Our Rewards We offer a strong and thoughtful total reward package, including: Competitive pay, externally benchmarked. Flexible pension scheme with up to 7% employer contribution. 28 days annual leave, plus an extra day at Christmas. Option to buy or sell up to one week's leave each year. Enhanced sick pay, maternity and paternity pay. Health cash plan and 24/7 Employee Assistance Programme. Funded professional qualifications, membership fees and leadership development opportunities. Wellbeing days, volunteering time and a wide range of colleague recognition schemes. About Us At Black Country Housing Group, our values are more than just words. They shape the way we operate and how our colleagues interact every day. We're dedicated to the growth and wellbeing of our team, earning Gold recognition from Investors in People. We are also honoured to have received the Gold Award from the Armed Forces Covenant for our ongoing support of veterans and their families. As a Disability Confident Employer, we continuously strive to create a more inclusive workplace. We are proud to promote equal opportunities and welcome applications from all backgrounds, including those of different ages, disabilities, genders, sexual orientations, races, religions and marital statuses. Reasonable adjustments will be available if required during the recruitment process. If this sounds like the right opportunity for you, we'd love to hear from you. How to Apply Please complete the application form and upload your CV. Closing Date: 25 September 2026 Please note, we may close this vacancy early if we receive a high volume of applications. If you have any questions about this vacancy, or require any reasonable adjustments to support your application, please contact our HR team at (url removed), who will be happy to assist. We kindly request that no direct approaches are made from agencies for this role and only applications submitted via our applicant tracking system (ATS) will be accepted

We are seeking a compassionate Ofsted Registered Children's Manager for our beautifully furbished home based in Halesowen, to oversee the care and development of children within our facility. The ideal candidate will be responsible for ensuring the highest standards of care, safeguarding, and education for children, managing a team of staff members whilst being supported by a present and dedicated Responsible Individual. With additional bonus available for meeting KPI's and OFSTED Good Inspection Rating. Responsibilities • Manage the daily operations of the children's care facility, ensuring compliance with all relevant regulations and standards., • Lead quality assurance and continuous improvement processes, including Regulation 45 reports, audits, improvement plans, and responses to Regulation 44 audits and local authority assurance visits. Monitor incidents, complaints, performance indicators, and outcomes for children., • Develop and implement engaging programmes that support children's physical, emotional, and educational development., • Manage staff induction, supervision, appraisal, performance, and development in line with safer recruitment practices and company policy. Ensure staffing levels, training, and research-based practice support high-quality care delivery., • Maintain effective communication with parents, caregivers, and external agencies to ensure collaborative approaches to child welfare., • Conduct regular assessments of children's progress and well-being, adapting programmes as necessary to meet individual needs., • Ensure that safeguarding policies are adhered to at all times, creating a safe environment for all children., • Manage administrative tasks related to the operation of the facility, including record keeping and reporting., • Represent the home professionally in meetings and multi-agency settings, building strong relationships with local authorities, commissioners, and safeguarding partners while upholding organisational values, policies, and professional standards. Benefits Of Joining Our Team • Sign on bonus - £1,500 - £2,500, • Cycle to Work Scheme, • Employee Wellbeing programme, • Continuous development and training to upskill within your career, • Annual Leave allowance increased yearly, • Additional Bonus's for meeting quarterly KPI's to you and an allowance to treat your team., • Refer qualified staff scheme - RSW's, Senior's, Team Leader's and Deputies (£250 - £1,000k) Essential Requirements • A recognised Ofsted qualification (e.g., Level 3 Diploma in Childcare or NVQ Level 4 Children and Young People ) and Level 5 Diploma in Leadership and management for residential childcare., • Minimum of 1 year experience in a managerial role within a childcare setting is highly desirable., • Minimum of 2 years experience within a Residential setting., • Strong knowledge of child development theories and best practices in early years education., • Excellent leadership skills with the ability to inspire and motivate a team., • Exceptional communication skills, both verbal and written, with the ability to engage effectively with children, parents, and staff., • A commitment to ongoing professional development and training in childcare practices., • An understanding of safeguarding legislation and procedures is essential. We welcome applications from individuals who are passionate about making a positive impact on children's lives while fostering an inclusive environment for all staff members

Registered Manager – Adult Residential Service Location: Weoley Castle. Birmingham Salary: £(phone number removed) (plus benefits) Hours: Full Time 37.5 per week Please note: We may be unable to support applications where Home Office visa restrictions prevent candidates from meeting the full contractual hours or requirements of the role. ‘Extraordinary Days, Every Day’ About Us At CareTech, we believe every person deserves the opportunity to lead a fulfilling life. We are committed to delivering exceptional, person-centred care that is empowering, respectful, and truly makes a difference—creating extraordinary days, every day. About the Role We are seeking an experienced and passionate Registered Manager to lead our adult residential services supporting individuals with learning disabilities, autism, and mental health needs. This is a highly rewarding leadership role where you will take full accountability for the service, ensuring the delivery of safe, high-quality, and person-centred care while driving performance, staff engagement, and continuous improvement. You will play a key role in shaping a positive culture where both colleagues and the people we support can thrive. Key Responsibilities Quality & Compliance – Leading with Integrity Overall accountability for the safe, effective running of the service Ensure full compliance with CQC and regulatory standards Drive continuous improvement through audits, KPIs, and service development planning Maintain high standards of record-keeping and data management Conduct spot checks and participate in the on-call rota Promote dignity, independence, and person-centred care in all interactionsPeople – Inspiring & Developing Teams Lead, motivate and develop a high-performing team Manage recruitment, induction, training, and performance Deliver meaningful supervisions and support professional development Promote a positive, inclusive, and values-led culture Handle investigations, complaints, and HR processes as required Act as a role model, coach, and mentor for your teamCommercial & Operational Management Manage budgets and financial performance within the service Drive occupancy and ensure efficient delivery of commissioned hours Provide regular performance reports and identify improvement opportunities Balance quality care with sustainable service deliveryWhat We’re Looking For Essential Experience & Qualifications Level 5 Health & Social Care (or working towards) Leadership/Management qualification (Level 3 or equivalent) IOSH Working Safely (desirable) Previous experience as a CQC/CIW Registered Manager Experience safeguarding adults and working with statutory authorities Strong experience in team leadership, recruitment, and performance managementSkills & Attributes Strong leadership and coaching ability Excellent communication and organisational skills Confident using IT systems (e.g., MS Office, reporting tools) Financial awareness and ability to manage budgets A values-driven approach with a commitment to dignity, inclusion and empowerment Calm, resilient, and solutions-focusedWhat We Offer Competitive salary and benefits package Ongoing training and career development Supportive leadership and peer network Opportunity to make a real difference every dayCompany Values Friendly Positive Empowering Person-Centred InnovativeRewards & Benefits Recommend A Friend Bonus Blue Light Discount Card Industry Standard Benefits Free DBS Check Free Employee Assistance Programme CareTech Foundation: the opportunity to apply for family and friend grantsWhy Join Us? This is more than a management role—it’s an opportunity to lead a service that transforms lives. If you are passionate about delivering outstanding care and inspiring others, we would love to hear from you. What we do! We are a well-esta

We’re currently recruiting for a Tenant Engagement Manager to join a small, forward-thinking housing association in Birmingham. This is a fantastic opportunity for an experienced customer/resident engagement professional to take ownership of a key function, lead a team and make a visible organisation-wide impact. The RoleYou’ll lead the organisation’s tenant engagement and complaints functions, ensuring resident feedback is listened to, acted upon and translated into meaningful service improvements. You’ll manage a team of four and work closely with managers across the organisation to improve customer experience. Key responsibilities: Lead the tenant/resident engagement programme Oversee the complaints function and ensure effective complaint handling Line-manage 4 team members Plan and facilitate resident meetings, workshops and engagement activities Analyse feedback, complaints and customer insight Turn resident feedback into practical service improvements Work collaboratively with managers across the organisation Attend resident meetings and other sites as requiredAbout You: We’re looking for someone with: Strong tenant/resident engagement and customer involvement experience Previous management and line-management experience Experience overseeing or working closely with complaints Strong communication and relationship-building skills The ability to turn customer insight into meaningful improvements Confidence influencing managers and driving change Experience working in a broad, hands-on role within a fast-paced environment Excellent organisation and workload management skills Flexibility to travel to resident meetings and other sites when requiredPackage: £50,000 per annum £3,500 car allowance Permanent position Hybrid working – approximately 2 days per week in the office Regular resident meetings and site visits Opportunity to lead an important customer-focused function and make a genuine differenceAn immediate start is preferred, ideally within around two weeks, although notice periods will be considered for the right candidate. If you’re an experienced Tenant Engagement / Customer Experience Manager looking for a role where you can have real influence, I’d be keen to hear from you. Please apply or contact (url removed)

Your new company You will be joining a growing supported housing provider that delivers safe accommodation and person-centred support to individuals with a range of housing and support needs. The organisation is committed to delivering high-quality services that promote independence, tenancy sustainment and positive outcomes for residents. As its services continue to develop, the provider is looking to strengthen its relationships with local authorities, charities, homelessness services and other commissioning partners. Your new role As Service Manager, you will provide operational and strategic leadership across the organisation's Supported Exempt Accommodation Service. You will oversee service quality, performance and compliance, ensuring residents receive meaningful housing-related support and that accommodation is managed safely, effectively and consistently. A significant focus of the role will be strengthening and diversifying the service's referral pathways. You will build productive relationships with local authority housing options and homelessness teams, charities, voluntary organisations and commissioners, developing sustainable professional referral routes alongside existing self-referral arrangements.You will review and improve referral, assessment and placement processes, ensuring eligibility criteria are clear, referrals are assessed consistently and placements are appropriate for each individual's needs and level of risk.Further responsibilities will include: Providing visible and effective leadership to the service team. Overseeing support planning, safeguarding, risk management and case recording. Monitoring service performance, occupancy, referral activity and resident outcomes. Ensuring residents receive person-centred, strengths-based and trauma-informed support. Managing complex or high-risk cases and providing guidance to employees. Developing relationships with external partners and representing the organisation at relevant meetings and forums. Leading quality assurance activity and preparing the service for audits, inspections and commissioner reviews. Ensuring effective coordination between support delivery, housing management and property operations. Reviewing incidents, complaints and resident feedback to identify learning and service improvements. Supporting the sustainable growth and continued development of the service. What you'll need to succeed To succeed in this position, you will have management or leadership experience within supported housing, supported exempt accommodation, homelessness, housing-related support or a closely related service. You will understand the needs of people who may be homeless, at risk of homelessness or experiencing multiple and complex needs. You will also recognise the importance of delivering meaningful support that promotes independence, tenancy sustainment and planned move-on.You will ideally demonstrate: Experience of managing or improving referral, assessment and allocation processes. A track record of developing relationships with local authorities, charities, commissioners or other referral agencies. Strong knowledge of safeguarding, risk assessment and support planning. Experience of managing and developing employees while promoting a positive and accountable service culture. An understanding of the relationship between housing management and housing-related support. Experience of quality assurance, auditing, compliance and continuous improvement. The ability to monitor performance and produce clear management information. Confidence managing complex cases, safeguarding concerns and operational risks. Excellent communication, partnership-building and stakeholder-management skills. The ability to balance strategic service development with day-to-day operational leadership.You will be proactive, solutions-focused and committed to delivering high-quality services. You must also be confident representing the organisation externally and building trusted relationships with senior stakeholders and referral partners. An enhanced DBS check will be required for this position. What you'll get in return You will have the opportunity to take a leading role within an organisation committed to providing safe accommodation and achieving positive outcomes for residents.The position offers a varied balance of operational leadership, service improvement and strategic partnership development. You will have the autonomy to strengthen referral pathways, improve systems and processes, develop external relationships and influence the future direction of the service.You will also receive: A competitive salary of £40,000 Ongoing opportunities for professional development. The opportunity to make a meaningful difference within supported housing. A permanent, full-time position within a growing organisation. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

SF Partners are supporting an organisation in Solihull that are looking to recruit a Customer Care Administrator on a contract basis for 12 months. Salary: £24,000-£28,000 Working pattern: full time site based Responsibilities will include: • Ensure all reported defects are recorded, actioned and closed out efficiently. - Accountable for defects received until the job is closed. - Complete all updates provided by site teams and Customer Care operatives and action as required. - Plan and coordinate works with the operational team. - Accountable for the daily movement of Customer Care operatives. - Maintain effective communication with customers to assist in the completion of works. - Follow up works effectively to ensure closure. - Communicate with the Technical team to close out drainage remedial works. - Update Contract Managers weekly to ensure follow-up on live defects. - Support Contract Managers with regular updates on outstanding works on live sites. - Provide regular feedback and communication on ongoing jobs to relevant persons. - Ensure good working relationships are created and maintained. - Provide effective communication and support to internal and external stakeholders to enable an efficient and productive service between offices, clients, customers, sites and subcontractors. - Ensure any concerns, complaints or issues are escalated to the Customer Care Manager. - Raise invoices, collate supporting documentation and submit these to the relevant client following completion of chargeable works. - Chase outstanding debt with clients. - Maintain weekly reports for clients, providing updates on outstanding works. - Communicate with the Commercial team and follow up on outstanding pricing and defect-related queries

2D/3D Draughtsperson – Structural Steel The Role: Working within a small fabrications office team, specialising in the design, manufacture and installation of structural steelwork to the wastewater, energy, and transport sectors. Assisting the office team by producing general arrangement and detailed fabrication drawings. Undertaking site surveys and producing provisional drawings and BOMS to enable the estimating team, providing accurate quotations to clients in a timely manner. Key Responsibilities: Drawing Work with 3D Software packages (Advance Steel) and 2D software packages (AutoCAD) Liaise with the customer on all technical queries to ensure drawings are provided to the correct specification and within agreed timescales. Attend project meetings with designers and customers, in person or online. Send technical queries to customers. Produce accurate GA drawings for client approval. Produce detailed fabrication drawings for the operational team, including all necessary BSEN 1090 welding detail/symbols and material specifications. Undertake site surveys above and below ground level. Produce drawings utilizing modular principles where practical. Support the office team by producing design drawings and BOMS as required. Liaise with Barhale design team or external engineering teams. Produce works packs for each project to the operational team. Ensure drawings comply with the relevant specification “Thames Water specifications” or similar.Site Visits Attend site, as required and complete site surveys and discuss customer requirements. Take measurements using laser measurement equipment, laser levels etc.Project Management Attend design/client meetings to support with the development of product designs and concepts. Support the Drawing Office Manager and Office Team Members in controlling projects from inception to completion including quality handover paperwork.Procurement Produce BOMS. Request quotations from our approved supply chain partners. Select supplier and place purchase orders in the costing system and save correspondence.Customer Service Ensure the level of service provided to BCS customers is of the highest standard and good lines of communication are maintained. Complaints process to be followed for all customer complaints.System and Process All documents to be saved in the projects folder structure. Issue Declaration of Performance and UCKA Certificate for all your projects. Assist with the annual stock check.HSEQ Complete tasks in accordance with risk assessments, notify the Team Leader of any potential noncompliance. Report accidents and Positive Interventions using the correct methods. Ensure the correct PPE is used in the depots at all times. Maintain excellent levels of housekeeping, ensure areas are free from waste and trip hazards etc. Identify/Submit positive interventions where needed. Work in conjunction with HSEQ policies and procedures.Key measures & targets: Response time to customer drawing enquiries. Customer satisfaction and feedback. Accuracy and completeness of drawing information provided.Key relationships: Head of Fabrications Drawing Office Manager Fabrications Team Suppliers Design Engineers Office TeamPerson Specification: The successful candidate is likely to meet all of the following criteria: Essential Structural steelwork knowledge Working within the medium/heavy engineering industries. Ability to produce 2D AUTOCAD and drawings, working to the required BSEN standards. Experience of working with 3D software packages Advance steel or similar (or a desire to learn this element). Great communicator and able to work on multiple projects simultaneously. Great written communicator. Attention to detail.Desirable Water industry / construction site experience. Confine space trained.About BCS Group: BCS Group, a subsidiary of Barhale Holdings Plc, is a privately owned company. We are a leading supplier of safety and construction products and services that has depots in both the Midlands and Scotland. We pride ourselves on providing a first-class service to all our customers, ensuring the right product or solution is delivered to the right location on time. With over 5,000 items within our core range, BCS Group can fulfil any order and ensure it is delivered directly via our dedicated transport fleet or those of our partners. Manufacturing: Our capabilities include standard and bespoke signage, labels, temporary and permanent road traffic signs and bespoke steel fabrication/installation which includes footbridges, walkways, flooring, guardrails, ladders and tunnelling products. Extensive Stock Range: Distributor of leading industry brands in PPE & clothing, traffic management, safety & lifting and site equipment products. These include Bollé, Pulsar, Globus, Rock Fall, Progarm, Portwest, Melba Swintex, Oxford Plastics, JSP, Nissen, Carters, Orafol, Crowcon, Radiodetection, Dräger, Ridgegear, and Plant Nappy. Safety Equipment Servicing: Specialist safety & lifting repair, calibration and inspection since 1999. We have our own purpose-built maintenance and calibration facility for gas detection, cable avoidance, breathing apparatus and lifting equipment which along with our fully equipped mobile calibration unit is where all maintenance and repairs are carried out. Our staff are trained and fully qualified in the maintenance, calibration and inspection of a full range of specialist safety & lifting equipment. Our People: With a direct workforce philosophy, the company culture is driven by our core values, which describe how we act day-to-day. We ensure all your needs are met through our national call centre and dedicated account management. Triple Accreditation: ISO 9001:2015, ISO 14001:2015, ISO 45001:2018 and ISO 50001:2011 standards, which means our customers can have complete confidence that we have an ongoing commitment to be a safe, efficient and responsible partner. Caring and investing in you As a Gold Investors in People company and a Sunday Times 100 Best Company to Work For, we are committed to investing in people. We are passionate about creating a working environment where people are supported throughout their careers, where people can enjoy security and be part of a company that cares about them. From the moment you join us, your well-being and career aspirations will be supported by. Competitive salary Company Pension Life Assurance Private Medical 25 days annual leave in addition to 8 public bank holidays and loyalty days 8 hours volunteering Employee Assistance Programme to support your mental, physiological, and financial well-being. Flexible benefits via salary sacrifice Company car/green car scheme/car allowance/Van (dependent on position) Leadership & management training and coaching Regular line management engagement and appraisal to support your career progression. Development supported by internal and externally delivered training. Continuous service awards