Trabajos complaints manager en BirminghamCrear alertas

Foster Care Associates (The FCA) Senior/Supervising Social Worker Salary: Up to £40,081.10 per annum - dependent upon experience Benefits: • Company car or £2,000 car allowance, • 30 days' annual leave, rising to 35 days with length of service plus Bank Holidays, • Life assurance, • Company pension, • On-site free parking, • Employee discount scheme This is an exciting chance to join FCA Midlands and make a real impact. We're looking for a highly motivated and enthusiastic Senior/Supervising Social Worker to join our inspiring, friendly team and help drive the growth and development of our fostering services across the Midlands. With a Bromsgrove-based office and a flexible hybrid working model, you'll enjoy the freedom to balance office collaboration with working from home. About Us Set up by a former foster parent and former social worker in 1994, Foster Care Associates (FCA) is an established fostering agency which forms part of the Polaris Community - one of the UK's largest leading communities of children's service providers. The business was born out of an enthusiasm for delivering fostering services to make a positive difference to the lives of looked after children. Our first office was in the Worcestershire countryside, and that's still where our Head Office is today. We've come a long way since those early days and, over the years, FCA has built a strong reputation for excellence and now offers a wide range of services to children and families. But our purpose remains the same; 'to make a positive and lasting difference for children, families and communities', and it's underpinned by a series of values designed to help us assist children and young people to reach their full potential. Today, we're one of the country's largest and most experienced independent fostering agencies. But just because we're large doesn't mean we're impersonal. At FCA we're one big family, and we're committed to supporting every single child and foster parent, every single minute of the day. Duties Will Include • Support foster parents and their families to achieve outstanding outcomes for all children and young people in foster care., • Support and monitor the continued suitability and competence of foster parents ensuring they provide a safe, healthy, nurturing and learning environment for children/young people., • Ensure that carers fully understand the fostering task, competencies to be achieved and the standards expected, including complaints and representation procedures as detailed in the FCA policies and procedures., • Provide and record regular supervision to allocated foster parents in line with FCA's Operational Standards., • Work in partnership in a team parenting approach to help identify any needs within the foster family e.g. respite, activities, therapy, holidays, with all members of the child's network, including contributing to all relevant meetings and any other tasks defined., • Ensure each child and foster parent is fully compliant in respect of all key documentation., • Attend meetings and/or provide reports for Commissioning Teams to address individual packages of care., • Promote participation of children/young people in the development of the agency and in accessing resources and opportunities in their local community., • Participate in an out-of-hours support service on a rota basis., • A Social Work qualification., • Professional registration with Social Work England or equivalent., • Proven ability to produce a high standard of report writing., • A comprehensive working knowledge of relevant legislation and child safeguarding procedures., • The willingness and ability to travel extensively (including occasional nights away)., • Confidence with transporting children and young people in sometimes stressful/difficult situations. Ready to make a difference? Apply today, and we'll be in touch with you shortly! No agencies, please. Foster Care Associates is an equal opportunities employer and has been awarded the disability confident employer by Jobcentre Plus. The successful applicant will be subject to an enhanced DBS check. PandoLogic. Category:Social Services, Keywords:Adoption Social Worker, Location:Birmingham, ENG-B12 0HG

Compliance Officer – Wealth Management West Midlands | Hybrid Working • Full-time, permanent role (37.5 hours per week), • Hybrid working with flexible arrangements, • Salary: £45,000 – £50,000 per annum (dependent on experience and qualifications) We have an exciting opportunity for a suitably qualified and experienced Compliance Officer to join a growing firm of Independent Financial Advisors based in the West Midlands. Currently celebrating 10 years in business, the firm has grown organically and now supports a team of 7 IFAs, with ambitious plans for further growth over the coming years. This includes opening additional sites, recruiting more IFAs, and adopting AI-driven solutions to automate back-office processes. Maintaining robust compliance frameworks during this period of change is a key priority. Key Responsibilities • Maintain up-to-date knowledge of regulatory requirements and advise senior management on changes, • Compliance monitoring and reporting, • File checking and client file reviews, • FCA reporting, • Maintaining the FCA Directory, • Adviser training and competency oversight, • FIT assessments, • Policy review and updates, • Mandatory training and CPD monitoring, • Ensuring adequate insurance cover, including PII and Cyber Security, • Complaints handling, resolution, and reporting, • Undertaking due diligence The Right Person This role is ideal for an individual progressing toward a Compliance Manager position who has the experience, ambition, and drive to join the management team and play a key role in the firm’s continued growth as UK financial services evolve. The successful candidate will be: • Self-motivated and highly organised, • Detail-oriented with strong accuracy, • Confident, decisive, and influential, • Results-focused, • Able to multitask and meet deadlines, • Strong in interpersonal skills and emotional intelligence, • A professional and effective communicator Essential Requirements • Minimum 2 years’ experience in an IFA Compliance Officer role, • Level 4 Diploma in Regulated Financial Planning (CII or LIBF), or working towards completion, • Strong working knowledge of FCA regulations relating to IFA firms, • Proficiency in Microsoft Office, • Working knowledge of research and provider systems, • Professional written and verbal communication skills Package & Benefits • Full-time, permanent role (37.5 hours per week), • Hybrid working with flexible arrangements, • Salary: £45,000 – £50,000 per annum (dependent on experience and qualifications), • Comprehensive employee benefits package following probation, including:, • Company pension, • Flexitime, • Health & wellbeing programme, • Private medical insurance, • Home working

General Manager - Birmingham Staycity is an urban aparthotel brand, blending the freedom of apartment living with the quality and consistency of a hotel stay. With locations in top European cities like Dublin, London, Paris, and Edinburgh, we provide home comforts in prime city spots - ideal for the modern traveller. Our mission is to help guests experience the city on their own terms - combining independence and hospitality in every stay. We're a team of doers, thinkers, and hospitality lovers, committed to delivering standout guest experiences and building a culture we're proud of. We're now hiring a General Manager to help shape the Staycity guest journey. Benefits: • Paid family leave (>1 year of service), • Bonus scheme that rewards high performers;- based on our core values and tied to individual property goals, • Discounted rates for overnight stays for you, your family and friends, • Refer and earn scheme - earn up to / 550, • Cycle to work scheme- to support a healthy lifestyle and our planet, • Education Support to help you foster new skills, • Volunteer days: 2 paid volunteer days per year, • Support for you and your family when you need it with our Employee Assistance Program (EAP), • Proven leadership experience and 3+ years in a similar level role, along with significant experience within the hotel or aparthotel sector, • Full working proficiency in English, • Demonstrated success in driving revenues through the strategic management of commercial initiatives, • Humble and approachable, fostering a positive and inclusive work environment, • Forward-thinking and innovative, always looking for opportunities to improve operations, • Self-motivated and able to inspire and lead the team effectively, • Energetic, flexible, and adaptable to changing circumstances, • Possesses a keen eye for detail and is highly organized, • Ability to adapt effectively and make decisions under pressure, • Proficiency in engaging in strategic business discussions at a higher level, • Demonstrable ability to motivate, appraise, support and challenge the team to deliver world-class results on every aspect of the business, • Experience in providing training, guidance, and support to all teams, actively participating in day-to-day department activities and driving the culture of the team, • Support all HODs in all aspects of running the property, including front office, housekeeping, maintenance, sales and revenue, • Ensure that all departments operate within the Staycity Group brand SOPs, monitoring and taking action to any feedback within a timely manner, • Regularly evaluate individual and team performance against their goals to drive a high performance culture. Offer constructive feedback through on-the-job training, performance appraisals, one-on-one discussions, and team meetings., • Produce forecasts for revenues and costs and monitor that these are maintained within budgetary constraints and communicate to the EOD any shortcomings as soon as possible, • Ensure the hotel complies with all legislation and Staycity Group requirements regarding H&S and any other statutory regulations, • Enhance the team's skills and knowledge by delivering department-specific training plans that align with our strategic goals, • Cultivate collaborative relationships with other departments, fostering effective communication and teamwork across the organization.

Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher. Overview At Gallagher, we’re looking for a Corporate Account Manager to join our Charity & Care Division. You’ll work closely with Account Executives to deliver tailored insurance solutions for corporate clients and their affinity groups. This is your chance to make a real difference by helping clients protect what matters most to them. How you'll make an impact In this role, you’ll be the go-to person for our clients, ensuring they receive exceptional service and the right insurance cover for their needs. You’ll maintain strong relationships, handle day-to-day enquiries, and prepare key documents for client meetings. You’ll also negotiate terms with insurers, compare cover options, and ensure policies are issued accurately and on time. Your work will involve managing account queries, addressing complaints, and keeping our systems updated. You’ll also contribute to strategy discussions, attend client meetings, and provide training for less experienced colleagues. By staying up to date with market developments, you’ll help us deliver innovative solutions and maintain our reputation for excellence. About You Here’s what you’ll bring to the role: • A solid understanding of insurance principles, coverage, and niche sector requirements., • Strong planning, analytical, and organisational skills, with attention to detail., • Excellent written and verbal communication skills., • The ability to ask the right questions and negotiate effectively., • A calm and positive approach to challenges., • Self-motivation and the ability to work independently and as part of a team., • Proficiency in MS Office, Acturis, E-trade platforms, and Gallagher applications. Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: • Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days, • Defined contribution pension scheme, which Gallagher will also contribute to, • Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x, • Income protection, we’ll cover up to 50% of your annual income, with options to top up, • Three fully paid volunteering days per year, • Employee Stock Purchase plan, offering company shares at a discount, • Share incentive plan, HMRC approved, tax effective, stock purchase plan, • Critical illness cover, • Discounted gym membership, with over 3,000 gyms nationally, • Season ticket loan, • Access to a discounted voucher portal to save money on your weekly shop or next big purchase, • Emergency back-up family care Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities. We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know. Should you require reasonable adjustments to your application, please get in touch with ___ . If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch. Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher. Overview Working within the Gallagher Care and Charity Division, responsible for the management and development of relationships with allocated clients, working closely with Account Managers to provide exceptional service to new and existing clients by advising on and securing appropriate cover to meet their demands and needs, seeking growth opportunities, achieve optimum profitable renewal retention and growth. This is a hybrid working role combining working from home and regular office attendance as agreed depending on location. How you'll make an impact • Serve as the main point of contact for assigned clients, building and maintaining strong relationships, undertaking regular meetings to understand their insurance and risk management needs, preferences and expectations. Have overall responsibility for the client’s relationship with Gallagher, • Identify and capitalise on new business and growth opportunities to drive sales and growth. Develop revenue through insurance programs plus wider client service offerings, • Obtain and maintain risk information including fact find, survey reports and site photos, accompanying insurer surveys that arise. Review claims experience and advise Clients on trends, effects and risk management., • Assist in broking where appropriate, deal with internal and external queries from colleagues or underwriters, • Link in with wider team resources where appropriate – e.g. claims, risk management, marketing, • Present terms, deliver new business or renewal report and accompanying documents, obtain client instructions and provide clear closings to the Account Manager., • Ensure compliance with FCA regulations and Gallagher policies and procedures and quality standards, raising any complaints, errors or omissions with management on discovery to protect Gallagher’s reputation. Work in accordance with the requirements detailed in the Gallagher UK Professional Standards Manual., • Maintain and update knowledge of insurance products, services and markets as and when developments occur, • Build and maintain network of contacts in both internal and external markets., • Cultivate a positive, respectful work culture that promotes teamwork, particularly with your Account Managers, • Good understanding of insurance principles and the coverage, terms and conditions of transacted risk types develop knowledge of the requirements of the niche sectors in which we operate., • Understand insurance laws and their impact on advice provided and client programs, • Risk aware with strong planning and analytical skills along with accuracy and high attention to detail, • Excellent written and verbal communication and interpersonal skills to build rapport with clients, insurers, team members and management. Authentic communication skills for varying audience., • Ability to ask relevant questions to identify client needs, • Adept at negotiating to achieve the desired result, • Professional and empathetic with team members, internal and external clients, even in conflict situations, maintaining confidentiality and integrity at all times, • Self-motivated with a results oriented mindset whilst able to work within a team to achieve priorities and motivate others, • Able to plan and organise, multi-tasking to support several lines of enquiry within a regulated, measurable framework to achieve SLA’s, • Proficiency in using MS Office, Acturis and Gallagher applications (Acturis and knowledge of Gallagher applications can be developed), • Aligned with Gallagher vision, values and strategy, • Willingness to achieve Cert CII as minimum, work towards higher insurance qualifications is desirable . Maintenance of appropate CPD requirements., • Eligible to work in the UK, • Ability to travel to client sites and other Gallagher offices where required., • Proactive in lead management and follow up, • Excellent planning and analytical skills, • Deals with ambiguity, • Comfortable and credible at decision-maker level, • Continually builds and sustains a network managing relationships #LI-DB1 Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: • Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days, • Defined contribution pension scheme, which Gallagher will also contribute to, • Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x, • Income protection, we’ll cover up to 50% of your annual income, with options to top up, • Three fully paid volunteering days per year, • Employee Stock Purchase plan, offering company shares at a discount, • Share incentive plan, HMRC approved, tax effective, stock purchase plan, • Critical illness cover, • Discounted gym membership, with over 3,000 gyms nationally, • Season ticket loan, • Access to a discounted voucher portal to save money on your weekly shop or next big purchase, • Emergency back-up family care Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities. We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know. Should you require reasonable adjustments to your application, please get in touch with ___ . If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch. Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

As one of our Assistant Store Managers, you’ll make our customers feel comfortable and your team feel right at home. What you’ll do: · Lead, engage and develop your team of tech-whizzes and people pros · Empower that team to reach their ambitious targets · Create an environment where every

Complete and record checks on cleaning machinery and equipment for health & safety; elevate defects to Facilities Manager for repair and remove unsafe items from service. Collect data and prepare KPI reports (audit scores, SLA compliance, attendance, consumables usage, complaints) for the Facilities

Looking for an experienced Full/Part time Practice/Assistant Manager to join our family GP practice. A Practice/Assistant Manager who oversees the non-clinical and business aspects of a practice, such as financial management, NHS Pensions, management of surgery supplies, managing complaints, submiss

Compliance Officer – Wealth Management West Midlands | Hybrid Working Full-time, permanent role (37.5 hours per week) Hybrid working with flexible arrangements Salary: £45,000 – £50,000 per annum (dependent on experience and qualifications) We have an exciting opportunity for a suitably qualified and experienced Compliance Officer to join a growing firm of Independent Financial Advisors based in the West Midlands. Currently celebrating 10 years in business, the firm has grown organically and now supports a team of 7 IFAs, with ambitious plans for further growth over the coming years. This includes opening additional sites, recruiting more IFAs, and adopting AI-driven solutions to automate back-office processes. Maintaining robust compliance frameworks during this period of change is a key priority. Key Responsibilities Maintain up-to-date knowledge of regulatory requirements and advise senior management on changes Compliance monitoring and reporting File checking and client file reviews FCA reporting Maintaining the FCA Directory Adviser training and competency oversight FIT assessments Policy review and updates Mandatory training and CPD monitoring Ensuring adequate insurance cover, including PII and Cyber Security Complaints handling, resolution, and reporting Undertaking due diligence The Right Person This role is ideal for an individual progressing toward a Compliance Manager position who has the experience, ambition, and drive to join the management team and play a key role in the firm’s continued growth as UK financial services evolve. The successful candidate will be: Self-motivated and highly organised Detail-oriented with strong accuracy Confident, decisive, and influential Results-focused Able to multitask and meet deadlines Strong in interpersonal skills and emotional intelligence A professional and effective communicator Essential Requirements Minimum 2 years’ experience in an IFA Compliance Officer role Level 4 Diploma in Regulated Financial Planning (CII or LIBF), or working towards completion Strong working knowledge of FCA regulations relating to IFA firms Proficiency in Microsoft Office Working knowledge of research and provider systems Professional written and verbal communication skills Package & Benefits Full-time, permanent role (37.5 hours per week) Hybrid working with flexible arrangements Salary: £45,000 – £50,000 per annum (dependent on experience and qualifications) Comprehensive employee benefits package following probation, including: Company pension Flexitime Health & wellbeing programme Private medical insurance Home working

Major Recruitment Oldbury are delighted to be recruiting for our Smethwick based client who are seeking an experience Sales Office Manager to motivate and mentor their bust sales team. Location is between the Smethwick and Handsworth area. Hours of work are Monday to Thursday 8am to 5pm and a 12pm finish on Fridays. Duties and tasks will include: o Manage day-to-day operations of the sales office o Maintain office systems, supplies, and procedures o Ensure a professional and organised working environment o Assist the sales team with administrative tasks and coordination o Prepare sales reports, presentations, and documentation o Monitor sales performance data and track KPIs o Act as a point of contact for customer enquiries o Provide customer quotations o Handle orders, complaints, and follow-ups professionally o Maintain strong relationships with clients o Will have responsibility for meeting and exceeding Sales Budget. o Supervise administrative staff o Coordinate schedules, meetings, and communications o Support onboarding and training of new team members Candidates welcome to apply for the role will have the following: • Proven experience in office management or sales administration * Strong organisational and multitasking abilities * Excellent communication and interpersonal skills * Proficiency in Microsoft Office (Excel, Word, Outlook) * Experience with CRM systems preferred * Ability to work under pressure and meet deadlines, • A qualification in Sales or Business Administration is preferred * Previous experience in a sales environment * Leadership or supervisory experience INDLS

Michael Page are proud to partnering with the Black Country Housing group to support in the next phase of enhancing IT, Digital and Data Analytic capabilities. Client Details Michael Page are proud to partnering with the Black Country Housing group to support in the next phase of enhancing IT, Digital and Data Analytic capabilities. As part of this evolution BCHG is seeking to appoint a Business Intelligence & Insights Specialist to deliver insightful reporting, analytics and benchmarking that enable informed decision‑making and continuous improvement across the organisation BCHG are a social business delivering quality homes and care. For the Black Country, by the Black Country. They have over 2,200 homes across the Black Country and Birmingham and one purpose built Residential Care Home. More than a registered provider of social housing, they support local communities by offering free services that help individuals with self-achievement and aspiration through their career development, training and employment services. Their Vision is to be the leading provider of affordable, high-quality homes and outstanding care across the Black Country. Founded in 1974, they have grown significantly both in terms of the number of homes rented and the breadth of other housing related services now offered. They help thousands of customers every year making a real difference to their lives. At Black Country Housing Group, their values are not just a set of words, but are at the heart of the way their organisation works and how employees interact in their day-to-day activities. Description Key Responsibilities Dashboarding, Reporting & Automation Design, build and maintain BCHG's suite of dashboards, performance packs and automated reporting products using Power BI and aligned tools. Develop high quality KPI dashboards for Board, Executive, SLT and service teams. Ensure reporting is consistent, governed and aligned with BCHG's KPI Catalogue. Work with the Data Governance Manager to apply standards, definitions and quality controls to reporting and dashboards. Monitor reporting SLAs, refresh schedules and usage analytics to optimise adoption. Extract, gather, manipulate and interrogate data from multiple sources and present it in a clear, usable format to inform decision‑making across the organisation. Data Modelling & Insight Production Analyse trends, patterns and performance drivers across multiple data sets, including but not limited to arrears, repairs, voids, complaints, satisfaction, compliance, assets, HR and financial indicators. Build analytical models to explore relationships, hotspots and opportunities for improvement. Develop scenario‑planning tools (e.g., void turnaround, EPC uplift, service demand forecasting). Prepare, cleanse and structure data from multiple sources to create reliable, reusable analytical datasets. Benchmarking & Comparative Insight Produce benchmarking dashboards reports comparing BCHG to peer providers and national datasets. Identify performance variations and develop insight‑led recommendations. Work with the Data Governance Manager to advise SLT and Heads of Service on improvement opportunities. Advanced Insights & Added Value Analysis Configure thresholds, alerts and data‑driven notifications within dashboards. Conduct deep‑dive analysis on emerging issues, service risks or strategic questions. Support the creation of predictive, scenario‑based and AI‑enabled analytical outputs as the organisation's data maturity develops. ROI, Social Value & ESG Support Produce financial and non‑financial benefit analysis for strategic or operational programmes. Support the development of BCHG's ESG reporting, including environmental, social and governance metrics. Stakeholder Engagement & Support Work collaboratively with service areas to understand analytical needs. Present findings in workshops, meetings and training settings. Build organisational confidence in reading and interpreting data. Operate with a high degree of professional judgement, influencing how data and insight is used across the organisation. Profile Skills & Experience Essential Strong Power BI skills including data modelling, DAX and visual design. Advanced Excel capability (modelling, Power Query). Experience producing dashboards, insight reports and analytics. Ability to translate complex data into clear, actionable messages. Ability to communicate effectively with Board and Executive committee members and produce high quality reports for various internal departments and external / 3rd party bodies Awareness of data protection, data ethics and assurance considerations when handling sensitive operational and customer data. Strong stakeholder engagement and communication skills.Desirable Experience querying and shaping data using SQL or similar tools to support robust analytical models. Knowledge of housing or other regulated‑sector performance areas. Experience with forecasting, benchmarking or scenario‑planning techniques.Job Offer Company Benefits: Flexible pension scheme with up to 7% employers' contribution Enhanced sick, maternity and paternity pay Subsidised wellbeing events 28 days A/L + 1 extra day at Christmas Purchase or sell up to one weeks leave per year

Foster Care Associates (The FCA) Senior/Supervising Social Worker Salary: Up to £40,081.10 per annum - dependent upon experience Benefits: Company car or £2,000 car allowance 30 days' annual leave, rising to 35 days with length of service plus Bank Holidays Life assurance Company pension On-site free parking Employee discount scheme Medical cash plan Office Location: Hybrid - supporting our Foster Parents across Birmingham, Dudley, Walsall, Wolverhampton and surrounding areas, with an expectation to travel to the regional head office in Bromsgrove on occasions. Ofsted Rating: Outstanding - February 2024 This is an exciting chance to join FCA Midlands and make a real impact. We're looking for a highly motivated and enthusiastic Senior/Supervising Social Worker to join our inspiring, friendly team and help drive the growth and development of our fostering services across the Midlands. With a Bromsgrove-based office and a flexible hybrid working model, you'll enjoy the freedom to balance office collaboration with working from home. About Us Set up by a former foster parent and former social worker in 1994, Foster Care Associates (FCA) is an established fostering agency which forms part of the Polaris Community - one of the UK's largest leading communities of children's service providers. The business was born out of an enthusiasm for delivering fostering services to make a positive difference to the lives of looked after children. Our first office was in the Worcestershire countryside, and that's still where our Head Office is today. We've come a long way since those early days and, over the years, FCA has built a strong reputation for excellence and now offers a wide range of services to children and families. But our purpose remains the same; 'to make a positive and lasting difference for children, families and communities', and it's underpinned by a series of values designed to help us assist children and young people to reach their full potential. Today, we're one of the country's largest and most experienced independent fostering agencies. But just because we're large doesn't mean we're impersonal. At FCA we're one big family, and we're committed to supporting every single child and foster parent, every single minute of the day. Duties Will Include Support foster parents and their families to achieve outstanding outcomes for all children and young people in foster care. Support and monitor the continued suitability and competence of foster parents ensuring they provide a safe, healthy, nurturing and learning environment for children/young people. Ensure that carers fully understand the fostering task, competencies to be achieved and the standards expected, including complaints and representation procedures as detailed in the FCA policies and procedures. Provide and record regular supervision to allocated foster parents in line with FCA's Operational Standards. Work in partnership in a team parenting approach to help identify any needs within the foster family e.g. respite, activities, therapy, holidays, with all members of the child's network, including contributing to all relevant meetings and any other tasks defined. Ensure each child and foster parent is fully compliant in respect of all key documentation. Attend meetings and/or provide reports for Commissioning Teams to address individual packages of care. Promote participation of children/young people in the development of the agency and in accessing resources and opportunities in their local community. Participate in an out-of-hours support service on a rota basis. Undertake occasional initial home visits and Form F Assessments. You Must Have A Social Work qualification. Professional registration with Social Work England or equivalent. Proven ability to produce a high standard of report writing. A comprehensive working knowledge of relevant legislation and child safeguarding procedures. The willingness and ability to travel extensively (including occasional nights away). Confidence with transporting children and young people in sometimes stressful/difficult situations. A full driving licence. Interested in joining us? For an inspiring and friendly conversation about this exciting role, get in touch with Rachel Lowe, Fostering Service Manager, on 07483 140 323. Ready to make a difference? Apply today, and we'll be in touch with you shortly! No agencies, please. Foster Care Associates is an equal opportunities employer and has been awarded the disability confident employer by Jobcentre Plus. The successful applicant will be subject to an enhanced DBS check. TPBN1_UKTJ

EXPERIENCED WASTE MANAGEMENT & RECYCLING INTERNAL ACCOUNT MANAGER / SALES COORDINATOR TO DELIVER OUTSTANDING CUSTOMER SERVICE AND BOOST SALES TITLE: Internal Account Manager / Customer Service Executive - Waste & Recycling LOCATION: Oldbury area SALARY: Up to £30,000 DOE PREVIOUS ROLES IN WASTE MANAGEMENT & RECYCLING MAY HAVE BEEN: Customer Service Advisor, Telesales executive, Internal Account Manager, Sales Coordinator, Customer Service Executive, Internal Sales Advisor YOU WILL HAVE WORKED IN: Waste Management, Paper Recycling, Clinical Waste, Plastic Recycling, Industrial Services, Washroom Services, Hygiene Services, Hazardous Waste, Food Waste, Metal Recycling, Waste Brokerage, Skip Hire, Aggregates Recycling, Construction & Demolition Waste, Green Waste ROLE: Internal Account Manager / Customer Service Executive - Waste & Recycling You deliver high‑quality customer care, managing enquiries across multiple channels and supporting the Sales and IC teams with accurate quotations. You handle waste‑input bookings, transport coordination, and all required documentation, while overseeing invoicing, resolving queries, and managing complaints. You will onboard new customers, support key accounts with reporting and scheduling, and liaise with drivers and internal teams to ensure smooth operational, technical, and regulatory integration. EXPERIENCE: Internal Account Manager / Customer Service Executive - Waste & Recycling You will have PREVIOUS ROLES IN WASTE MANAGEMENT & RECYCLING MAY HAVE BEEN: Customer Service Advisor, Telesales executive, Internal Account Manager, Sales Coordinator, Customer Service Executive, Internal Sales Advisor YOU WILL HAVE WORKED IN: Waste Management, Paper Recycling, Clinical Waste, Plastic Recycling, Industrial Services, Washroom Services, Hygiene Services, Hazardous Waste, Food Waste, Metal Recycling, Waste Brokerage, Skip Hire, Aggregates Recycling, Construction & Demolition Waste, Green Waste

Job Description: Compliance Manager – Prepared Fresh Produce Location: West Midlands (Site-Based) Salary: DOE Contract: Full-time, Permanent. Reporting to Senior Technical Manager Overview We are seeking an experienced and proactive Compliance Manager to join a newly commissioned prepared fresh-produce site in the West Midlands. This is a pivotal role within a fast-paced, high-care environment supplying major UK retailers. You will be responsible for ensuring the site operates to the highest standards of food safety, legality, and quality, embedding robust compliance systems from day one and supporting the technical agenda as the site scales. This is an excellent opportunity for someone who thrives in a hands-on, operational setting and enjoys building strong foundations for long-term technical excellence. Key Responsibilities Food Safety & Compliance · Maintain and continuously improve the site’s Food Safety & Quality Management System (FSQMS). · Ensure full compliance with BRCGS, retailer Codes of Practice, UK/EU legislation, and internal standards. · Lead the preparation and execution of third-party, regulatory, and customer audits. · Oversee HACCP, TACCP/VACCP, allergen management, and traceability systems. · Ensure all documentation, procedures, and records are accurate, up to date, and audit-ready. Operational Support & Governance · Work closely with production, hygiene, engineering, and technical teams to ensure compliance is embedded across all site activities. · Conduct internal audits, GMP inspections, and compliance checks, driving corrective and preventative actions. · Support commissioning activities by ensuring new processes, equipment, and flows meet food safety requirements. · Monitor and report on key compliance KPIs, identifying trends and improvement opportunities. Customer & Supplier Interface · Support customer technical visits, audits, and queries, providing accurate and timely information. · Work with suppliers and raw-material teams to ensure incoming goods meet specification and compliance standards. · Assist in managing customer complaints, root-cause investigations, and corrective action plans. Training & Culture · Deliver food safety, hygiene, and compliance training across the site. · Promote a strong food safety culture, ensuring all colleagues understand their responsibilities. · Coach and support operational teams to drive consistent standards and behaviours. Skills & Experience Required Essential · Experience in a compliance, QA, or technical role within fresh produce, chilled foods, or high-care FMCG. · Strong working knowledge of BRCGS, HACCP, and UK/EU food safety legislation. · Proven experience in audit preparation and management. · Excellent attention to detail with strong organisational and documentation skills. · Confident communicator able to influence across all levels of the business. · Comfortable working in a fast-paced, hands-on environment. Desirable · Experience supporting a new site, line commissioning, or major process changes. · Exposure to major UK retailer standards (Tesco, M&S, Sainsbury’s, Morrisons, Aldi, Lidl, Asda). · Food Science or related qualification (Level 3/4 HACCP desirable). Personal Attributes · Proactive, structured, and calm under pressure. · Strong problem-solver with a practical, solutions-focused mindset. · Passionate about food safety and continuous improvement. · Able to build strong relationships across technical, operations, and customer teams

Your new company Complaints play a vital role in helping organisations learn, improve and deliver high-quality services that customers can trust. We are seeking an experienced Complaints Team Leader (also referred to internally as a Customer Experience Team Leader) to join a large, regulated organisation operating in a fast‑paced and demanding environment.This role goes beyond case management. It requires a confident leader who can coach and motivate a high‑performing team, lead by example, and take a strategic approach to complaint resolution and service improvement. Your new role As a Complaints Team Leader, you will oversee the end‑to‑end management of complex customer complaints and support the Complaints Manager in driving team performance and service excellence. You will take ownership of the most challenging cases, ensuring complaints are resolved to a high standard at every stage of the process.You will provide day‑to‑day leadership, coaching and guidance to Customer Experience Officers, helping to develop capability, consistency and confidence across the team. A key part of the role will involve monitoring key performance indicators to ensure complaints are resolved efficiently, effectively and at the lowest appropriate level.You will also take a proactive role in identifying trends and root causes behind complaints, using insight and data to recommend improvements to the wider customer experience. This will involve working closely with internal stakeholders, constructively challenging where needed, and maintaining clear, proactive communication with customers throughout the resolution process. What you'll need to succeed You will have experience leading and managing a team, with a sound understanding of performance management and standard HR processes. You will bring proven experience of handling complaints within a regulated environment and demonstrate a structured, consistent approach to problem-solving that balances quality, customer satisfaction, cost and efficiency.You will be confident working with data, able to turn information into meaningful insight and produce high-quality reports for a range of audiences. Strong communication and stakeholder‑management skills are essential, along with the ability to influence service improvements across both operational and strategic levels. This role also requires a Basic DBS check, which we will put into process for you. What you'll get in return You will be joining a large, values‑driven organisation committed to delivering essential services and improving outcomes for the communities it serves. The organisation promotes an inclusive and supportive working environment, offering opportunities to grow, develop and make a meaningful impact while working as part of a collaborative and high‑performing team. This is a temporary position initially for 3 months with the potential for extension. You will also be offered a competitive daily rate based on experience, and will be paid on a weekly basis. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Role: Group Practice Manager Salary: £55-65K Location: Coventry Flexibility for 4 days per week or full-time We are proud to be supporting a progressive and values-driven private healthcare organisation in their search for a Group Practice Manager. Job Summary The Group Practice Manager will take overall responsibility for the operational leadership and management of their multiple practices. This is a pivotal role, directly supervising a team that includes 2 Deputies, 4 Site Managers/Leads, an Assistant Service Manager, and other staff as required. You will be accountable for delivering high standards of leadership, operational oversight, and service delivery, while fostering a culture of collaboration, innovation, and continuous improvement. The role offers flexibility and could be part-time depending on the candidate, but it will require adaptability to meet the evolving needs of the business. Key Responsibilities Operational Leadership & Practice Oversight Lead the day-to-day operations across 4 branch surgery sites in Coventry, ensuring smooth, efficient, and high-quality service delivery. Foster strong communication channels between practices, staff, service users, and the Alliance to ensure transparency and collaboration. Collaborate with Data Analysts and Practice teams to develop and maintain robust performance reporting tools, providing regular updates on progress, risks, and opportunities to the Head of Operations. Strategic Planning & Performance Management Support the development and reporting against clear, measurable objectives and outcomes, implementing corrective actions when needed to ensure continuous improvement. Supervise and mentor the Practice Management team, providing daily guidance and formal supervision to build a high-performing, motivated workforce. Facilitate and lead formal meetings, training sessions, and updates—occasionally off-site and outside standard hours—to support staff development and service excellence. Team Development & Workforce Planning Delegate responsibilities effectively, ensuring staff receive appropriate support, supervision, and training tailored to their development needs. Monitor workloads, deadlines, and performance across practices, producing insightful reports to inform decision-making. Oversee recruitment, induction, and ongoing development of new staff, contributing to a culture of learning and growth. Quality Assurance & Compliance Drive quality improvement by auditing QOF and Enhanced Services performance to maximise income and service impact. Stay abreast of primary care IT developments, including DoH initiatives like EPRs and disease coding, and ensure timely updates to the management team. Ensure compliance with NHS and statutory obligations, working closely with the Safety & Quality team and CRGPA colleagues to develop and implement new protocols. Culture & Engagement Cultivate a positive, inclusive environment where all team members feel valued and empowered to contribute to practice development. Promote a culture of innovation and continuous improvement, encouraging adaptability and proactive change management. Lead the development and management of the Practice/PCN Patient Participation Group (PPG), ensuring effective recruitment and engagement systems are in place. Service Excellence & Patient Experience Take a strategic approach to enhancing patient services, ensuring alignment with local and national guidelines. Oversee appointment systems, repeat prescribing processes, and patient access strategies to meet demand and improve satisfaction. Maintain robust systems for patient feedback, complaints, and significant event reporting, ensuring learning is shared and acted upon. Collaboration & Stakeholder Engagement Build strong partnerships with internal teams, external stakeholders, PCNs, and Warwick Medical School to enhance service delivery and student experience. Represent the practices within the local PCN, ensuring active participation and alignment with broader healthcare initiatives. Work flexibly across sites and within a matrix-style environment, contributing to a cohesive and integrated service model. Finance & Business Continuity Responsible for budget management and financial oversight, including petty cash coordination with the Finance Team. Ensure timely submission of claims and audits, maintaining accurate records for verification and compliance. Develop and maintain a comprehensive Business Continuity Plan tailored to the needs of the Practices. Additional Duties Undertake additional responsibilities as requested by the Chief of Operations, supporting the evolving needs of the organisation. Essential Must have wider operational NHS service experience Must have Group Practice Management experience Must be enthusiastic, a great communicator, and have strong values Benefits Excellent NHS Pension NHS Fleet Car Solutions 27 days holiday Enhanced maternity/paternity package Blue Light Discount Card Employee Assistance Programme If you wish to be considered for this role or would like an initial conversation, please contact Joanne Harris on (phone number removed) or by email (url removed)

Job Specification: Service, Sales & Customer Relations Assistant Manager Overview - A hands‑on Assistant Manager role supporting the daily operation of a high‑volume sales and customer service contact centre. Responsible for team leadership, performance management, customer escalations and operational efficiency, while supporting and deputising for the Sales & Customer Services Manager.Business sector experience is highly desirable. Key ResponsibilitiesCustomer & Service Delivery Act as the escalation point for complex customer complaints, resolving issues quickly and professionally. Build and maintain strong customer relationships, including management of key accounts. Review customer performance, spend and service levels, identifying opportunities for account growth. Ensure customer data, orders and delivery documentation remain accurate. Liaise with couriers and external partners to resolve service issues and reduce errors. Team Leadership Lead and support supervisors, team leaders and advisors; manage internal issues fairly and calmly. Support recruitment, onboarding and ongoing development of sales and customer service staff. Monitor performance, call quality and sales errors, implementing corrective actions and training. Manage rotas, holiday approvals, attendance and return‑to‑work processes. Promote cross‑training to maintain operational resilience. Handle HR matters including performance management and disciplinaries. Operations & Reporting Maintain accurate sales and operational records. Identify opportunities to improve productivity, service quality and efficiency. Ensure health and safety standards are met within the department. Produce monthly sales and performance reports. Work with Accounts on credit limits for larger customers. Provide regular performance feedback to senior management. Cover the Sales & Customer Services Manager during absence. Skills & Experience Required Proven experience in sales, customer service or call centre management. Strong leadership and people‑management skills. Confident decision‑maker with the ability to manage conflict effectively. Highly organised, with the ability to prioritise in a fast‑paced environment. Excellent communication and interpersonal skills. Experience in coaching, motivating and managing team performance. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Job Title: TransportFirst Line Manager Location: Runcorn Remuneration: £34,000.00per annum Shifts: Tuesday to Friday(10:00 - 20:00) and Saturday (09:00 - 19:00) Requirements: Demonstrable experience in a similar role, strong people management capabilities, ability to lead from the front Ignition Driver Recruitment are looking for a reliable, experienced TransportFirst Line Manager tojoin our team and play a vital role in keeping the supply chain moving. Our client is looking for someone with a demonstrable experience in a similar role, who can lead from the front and remain resilient under pressure. The working hours will require some flexibility simply due to the different demands of the business. Transport First Line Manager - What You'll Do Lead the transport operation during your shift, ensuring safety, service, cost and people KPIs are consistently achieved while upholding transport compliance and legal standards Conduct key people management activities including 11s, absence reviews, performance management discussions and supporting HR investigations Oversee Health & Safety and transport audits, drive corrective actions, and ensure the operation remains fully compliant Manage customer escalations and complaints arising from a high volume of weekly deliveries, carrying out investigations and implementing service improvements Use multiple computer systems daily, producing accurate reports and resource plans using spreadsheets and operational data Plan next-day transport resources, ensuring effective driver and vehicle allocation, and lead team briefs to align colleagues with operational priorities Support accident management processes, maintain high standards of transport compliance, and communicate clearly with senior leaders and the client This is a really varied role, and it requires someone who can think on their feet, and problem solve quickly. About you - what you need: Demonstrable experience within a similar role, experience supervising a team and an operational understanding of a fast-paced transport environment, includinga deep understanding of transport legislation, compliance requirements and best practice Strong HR and people management capability, including experience with absence, performance, conduct and investigations Confident in managing customer escalations and service issues, with a professional and solutions-focused approach Ability to lead from the front, take ownership and remain resilient under pressure Strong planning, organisational and problem-solving skills, with the ability to juggle competing priorities You must be a UK resident to be considered for this opportunity. We are unable to assist with VISA applications and cannot assist with relocation. If you are a strong leader, and you are able to implement and manage change, as well as planning and using resources in a cost effective manner, this role would suit. Click to apply today. TPBN1_UKTJ

Job Title Operations Supervisor Salary Our salaries are competitive and reviewed regularly to ensure they remain fair and in line with the wider industry. Location Cradley Heath or Gloucester Our Company Doocey Traffic Management is a specialist division of the Doocey Group, providing high-quality traffic management services to support critical infrastructure, utility and civil engineering projects nationwide. Our teams are trusted to deliver safe, efficient solutions in fast-paced, high-pressure environments, for both internal and external customers. As a family-run business with over 40 years of industry experience, we are built on strong the Black Country values of professionalism, integrity, and a dedication to high standards. As part of the wider Doocey Group, we combine decades of industry knowledge with modern technology to keep people, projects and communities moving safely and smoothly. The Role To manage all depot and traffic management operations ensuring they are always run in a professional and efficient manner. Ensuring all operatives are briefed, understand and are adhering to the correct RAMS, wearing correct PPE/uniform and ensuring sites are maintained to a high standard. The Operations Supervisor will promote a robust Health & Safety culture and ensure the smooth running of the works connected to the depot. The Operations Supervisors Responsibilities will be: * Support the Depot Manager in the efficient running of the depot and traffic management operations * Assist with daily and forward planning to ensure sites are installed and maintained to required standards * Deputise for the Depot Manager during periods of absence * Conduct regular site visits, audits and depot walk-throughs to ensure compliance with health & safety, company standards and customer KPIs * Manage, brief and support traffic management operatives, ensuring adherence to RAMS, SOPs, PPE requirements and safe working practices * Oversee vehicle and equipment condition, ensuring defects are reported and standards are maintained * Handle customer queries and complaints professionally, ensuring prompt resolution * Monitor operational efficiency, including labour, equipment use and overall depot performance * Ensure accurate completion of company paperwork, digital records and performance reporting * Participate in the out-of-hours rota to maintain 24/7 operational coverage * Promote a professional working environment and uphold company values in all public and customer interactions * Support the operations team in maintaining strong health & safety performance, including reporting and investigating incidents and near misses * Maintain up-to-date knowledge of relevant legislation and complete required training and Continual Professional Development The Operations Supervisor: * Strong leadership * Excellent communication * Organisational ability * Proactive mindset * Calm under pressure * Problem-solving skills * Professionalism * Reliability * Adaptability Technical Skills & Experience * Minimum 1 year experience in a Supervisory role within traffic management * Experience in all aspects of 12D traffic management Qualifications & Training * CSCS Card * Lantra 12D M1, M2, M3, M5 & M6 * Full UK driving licence Additional Information Doocey Group value a diverse workforce and welcome applications form all sections of the community, regardless of any protected characteristics. Please note that we operate with a preferred supplier list and will not accept unsolicited CVs from recruitment agencies with whom we do not have an existing agreement. By submitting your application for this Operations Supervisor role, you consent to Doocey Group retaining your CV, application details, and personal information for the purpose of considering you for current and future employment opportunities. Your information will be stored securely and will only be shared internally as necessary

Join a leading Housing Association in a high-impact role that plays a key part in shaping customer experience and service delivery. This Complaints Team Leader position offers the opportunity to lead on complex cases, support a high-performing team, and drive meaningful improvements across housing services. This role is offered on an initial 3-month contract with strong potential for extension, providing both immediate stability and longer-term opportunity. You’ll be leading the end-to-end complaints process within a social housing environment, ensuring that cases are handled efficiently, fairly, and in line with regulatory standards. This is a rewarding opportunity for a Complaints Team Leader who enjoys combining hands-on case management with leadership, coaching, and service improvement. We’d love to hear from anyone with a background as a Complaints Team Leader, Senior Complaints Officer, Customer Experience Team Leader, or Complaints Manager within social housing, especially if you’re passionate about improving tenant outcomes and driving service excellence. Please note: social housing experience is essential for this role. As a Complaints Team Leader, you will be: · Managing complex and high-level complaints within a social housing setting, ensuring timely and high-quality resolutions · Coaching, mentoring, and supporting a team of Customer Experience Officers to drive performance and consistency · Monitoring KPIs and ensuring complaints are resolved at the earliest opportunity · Analysing complaint trends to identify root causes and implement service improvements · Producing reports and insights to support operational and strategic decision-making · Building strong relationships with internal stakeholders to ensure effective and tenant-focused outcomes I’d love to speak to anyone who has: · Essential: Experience handling complaints within social housing (housing association or local authority) · Experience leading or supporting a team, including performance management · A strong understanding of housing legislation, regulatory frameworks, and tenant expectations · Excellent problem-solving skills with a structured and consistent approach · Strong communication skills and confidence working with a range of stakeholders Key requirements for this Complaints Team Leader role: · Proven complaints experience within social housing is essential – applications without this will not be considered · Ability to manage complex and sensitive cases · Strong organisational and stakeholder management skills The role is offering the following benefits: · Initial 3-month contract with strong likelihood of extension · A high-impact Complaints Team Leader role within a respected Housing Association · Opportunity to lead, influence, and improve services for tenants · Supportive, forward-thinking working environment · Full-time office-based role Travel & Location This role is based in Birmingham (B15), working from a central office location with excellent transport links. The area is well connected via the A38 and A456, providing easy access from across Birmingham and the wider West Midlands. Birmingham also benefits from extensive public transport options, including regular bus routes and nearby train stations such as Birmingham New Street and Five Ways, making commuting straightforward from surrounding areas. If this Complaints Team Leader role sounds like your next opportunity, please apply now or contact Ryan Stewart at (url removed) or (phone number removed)

Mentor Support Worker Birmingham Temp to Perm Monday - Friday - Fulltime - 9am - 5pm £12.71 per hour My client is a well-established provider of high-quality care to young people (aged 16 to 18). Offering Supported Living accommodation for young people. Working directly with young people who may have experienced trauma, family breakdowns or care leaving, helping them to develop social skills, access education, training and employment. In return for hard work and commitment you can expect, in addition to competitive pay and conditions and a range of benefits, to have a high-quality induction and ongoing training and development. The Support Worker will be: Lead, supervise, and support a team of support workers, providing guidance, mentoring, and regular supervision. Manage staffing rotas, ensuring adequate coverage and maintaining service quality. Participate in recruitment, training, and development of support staff. Act as a role model, demonstrating best practices in supporting young people. Ensure that the service is fully compliant with Ofsted requirements, including quality standards, safeguarding practices, and reporting. Participate in internal and external audits, implementing recommendations as needed. Maintain up-to-date and accurate records, ensuring all documentation aligns with Ofsted and organisational policies. Support the Team Manager & Registered Manager in preparing for Ofsted inspections and in maintaining high standards of care. Respond to safeguarding concerns promptly and appropriately. Work closely with the management team to review and implement safeguarding policies and procedures. Ensure that incidents, accidents, and complaints are properly documented and reported, following all safeguarding protocols. Build positive relationships with young people, encouraging engagement with the service and participation in activities that promote personal growth and independence. Organise and support life skills programs and activities, focusing on education, employment, and social development. Collaborate with external partners, including schools, employers, and community services, to ensure young people are fully supported The ideal candidate for the Support Worker will have: Experience working within Ofsted-regulated services, with knowledge of compliance requirements and inspection frameworks. Strong knowledge of safeguarding policies, risk assessments, and crisis management. Ability to manage challenging behaviours and work effectively with young people who may have complex needs (e.g., mental health issues, behavioural challenges, learning difficulties). Excellent verbal and written communication skills, with the ability to maintain accurate records and write reports. A commitment to promoting independence, inclusion, and positive outcomes for young people. Our client offers job satisfaction, long term prospects, good pay and conditions, a pension, a range of share schemes, good training opportunities to help you achieve recognised qualifications and a range of specially developed benefits: Competitive salary and pension scheme. Opportunities for professional development and training. Supportive and inclusive working environment. Well-being hours and your birthday off If you have the relevant experience and are based in the Stoke on Trent area and would like to learn more, then please contact SaferHandSolutions and ask for Anna Ashley. Alternatively, submit your application for consideration. Please note, SaferHandCare are acting as an employment agency on behalf of a client and by applying you agree to register with us and for us to hold your details on file. Due to the volume of applications, we will only contact applicants who have been successfully shortlisted but may contact you in regards to any other suitable vacancies

IT Service Delivery Manager £55,000 - £65,000 + £7,500 car allowance, up to 20% bons and extensive benefits Full Time / Permanent Hybrid / Birmingham (2 days a week in the office + occasional UK travel) The Company: My client is a well-known retail, hospitality and entertainment brand who operate on a global scale. They are headquartered in Birmingham, and have offices and sites throughout the UK. The Role: I am looking for a driven and experienced IT Service Delivery Manager to join a close knit and highly skilled internal IT team. The successful candidate will oversee the UK IT Service Desk team and also have input into Digital Transformation strategy and AI adoption and tooling. Key Duties: Management of the IT Service Desk in alignment with ITIL principles. Configuration and deployment management for end user compute estate. Business Relationship Management including SLA/SLR/OLA, service reports, complaints and CSAT Supplier relationship management including SLA reviews, contract review, supplier processes and documentation. Tender and commercial Management including IT procurement and negotiations. To support the drive of Digital Transformation and AI adoption within the business Carrying out reviews of documentation and processes to ensure they are up to date, relevant and manage through change control procedures. To advise on the latest technologies and innovations that will enhance business IT systems Experience required: Proven experience working as an IT Service Delivery Manager / IT Service Manager / IT Service Desk Manager in a fast paced environment. Logical sound approach to IT Support and troubleshooting. Strong ability to develop customer relationships at all levels. Excellent understanding of ITIL principles, including Incident, Request, Problem and Change management, Excellent understanding of Microsoft Office 365 and Microsoft Intune. Experience of Microsoft CoPilot and other AI tools. Previous experience leading a team of Service Desk Analysts including coaching and developing team members Previous hospitality, entertainment or retail sector experience is preferred. Contact: Please apply via the link or contact (url removed) for more information. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website

Technical & Quality Manager (Steel Foundry) Wednesbury Up to £60,000 The Opportunity We are working with a well-established, multi-division UK casting group that specialises in steel, iron, and alloy castings for a wide range of industrial sectors. Due to continued investment and growth, the business is looking to appoint a Technical & Quality Manager to take ownership of all technical, metallurgical, and quality functions within its steel foundry operation. This is a hands-on, influential role, ideal for someone with strong experience in steel casting and foundry processes, who is looking to make a real impact in a dynamic manufacturing environment. The Role As Technical & Quality Manager, you will lead all aspects of technical support, metallurgy, process control, and quality assurance across the foundry. You will work closely with production, customers, and suppliers to ensure castings are manufactured to specification, while driving continuous improvement in quality, yield, and overall performance. This position combines shop floor involvement with technical leadership, making it ideal for someone who enjoys a varied and practical role. Key Responsibilities • Provide technical and metallurgical support across all foundry operations, including melting, moulding, pouring, fettling, and inspection, • Review and interpret customer specifications, drawings, and standards, • Advise on steel metallurgy, material selection, melting practices, and heat treatment, • Support and improve casting methoding, including feeding, gating, yield optimisation, and defect reduction, • Lead new product introduction from enquiry through to production release, • Investigate casting defects, scrap, and process variation, implementing effective corrective actions, • Manage all aspects of the quality function, including non-conformances, customer complaints, and returns, • Maintain traceability, technical documentation, and compliance systems, • Monitor and improve KPIs such as scrap rates, rework, yield, and right-first-time performance, • Support customer and supplier engagement, including audits and technical discussions Requirements Essential • Proven experience in a technical, metallurgical, or quality role within a steel foundry, • Strong understanding of steel metallurgy, steel casting processes, and casting defects, • Experience in non-conformance management and continuous improvement, • Ability to interpret engineering drawings and customer specifications, • Experience working within a quality management system, • Hands-on, practical approach with the ability to work closely with shop floor teams Desirable • Degree, HNC or HND in Metallurgy, Materials, Mechanical Engineering or similar, • Experience with ISO 9001 or similar quality standards, • Knowledge of NDT, destructive testing, and certification requirements, • Experience supporting customer audits and technical reviews

Company Profile CBRE is the global leader in real estate services and building services, we leverage the industry's most powerful knowledge base to meet the commercial real estate and property needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. Job Title: Workplace Experience Manager CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Workplace Experience Host to join the team located in Birmingham. Role Summary: This role is responsible for the delivery of Workplace Services, with a primary focus on providing world class and unforgettable experiences that match CBRE's brand positioning. Services may be directly performed by the company, or third-party service providers in collaboration with this role. Provides coordination and administrative support for delivery of Workplace Services. Services include, but are not limited to: Front of House Mailroom Services Floor Ambassadors Team Engagement Building Engagement Stakeholder Management Community Programmes Workplace Coaching & Onboarding Office Supply Management Space Reset Events Management Manage and influence the Workplace Experience Team and CBRE community with general administrative support including all mailroom services, event management, bike locker management, etc. Requests building and/or equipment services as needed. Assists with the CBRE community on-boarding process, including new employee orientation, training, equipment and software ordering - workflow assistance and welcoming procedures and first day orientation management. Provides administrative support including meeting coordination, office and Workplace Experience equipment care, and supply management. Responds to community requests and complaints regarding Workplace Experience services. Maintains relationships with vendors that provide services and goods to the office. Ensure safety standards are met by those delivery Workplace Experience services; whether CBRE employees or third-party service providers. Manages facilities and office requests, follow up on all request upon completion and escalate recurring issues. Manage office, client suite and community stock and ensure system is in place to ensure optimum levels. To maintain a professional appearance at all times. Site Specific: Have a comprehensive plan for oversight of all the floors and the surroundings areas to ensure best Workplace Experience each day. Maintain HQ - Show sites standard. Host client tours. Organisation of VIP guest visits. Coordinate and oversea logistics for Internal and External events, including set up, breakdown, vendor management, primary contact during events ensuring smooth communication between staff, vendors and clients. Prepare and present monthly reports to the Contract Manager, including People, Operational Performance, Innovation and QHSE activities / updates. Carry out quality floor checks with FM Management to ensure the daily floor checks are to the agreed standard. Collaboration with IT, Maintenance and Helpdesk to ensure timely reporting and closing out of tickets and jobs. Report health and safety hazards on Harbour and raise tickets to both Facilities and IT related Helpdesk. To manage time and attendance technology for the Workplace Experience Team, and monitor staff attendance and time keeping. To ensure the Workplace Experience Team rota is managed and communicated weekly/monthly covering all shifts. To lead, co-ordinate and motivate the Workplace Experience Team. To carry out interim and annual performance reviews for Workplace Experience Team members and update on Talent Coach. Hold regular team / one to one meetings to ensure effective communication. Monitor Workplace Experience Team staff performance and take necessary action when required. Manage all absence requests including annual leave and sickness, and update on MyHR in line with the relevant processes and procedures. Effectively recruit people for the Workplace Experience Team with the appropriate skills, abilities and attitudes to fulfil the job roles. Measure KPI's / KEI's and service standards against agreed and obligated levels. Review and update Workplace Playbooks on a monthly basis. Cross Train Workplace Experience Team on all aspects of duties, including FOH, Mailroom Services and Floor Ambassador duties. Train and act as ad hoc cover for the Workplace Team as part of the one team approach. To maintain excellent relationships with other service partners. Highlight any issues to the Contract Manager if necessary. Communication Skills: Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees. Financial Knowledge: Requires good knowledge of financial terms and principles (Experience of working to an agreed budget) Strategic and Interpersonal Skills: Ability to solve problems and deal with a variety of options in complex situations. Additional Skills: Intermediate skills with Microsoft Office Suite products such as Word, Excel, PowerPoint, Visio, SharePoint, OneNote, Outlook, etc. Comfortable with and embracing of new technologies and digital tools; such as Apps, databases, financial management, work order management, social networking, cloud technologies (Ellis AI and Co Pilot), handheld mobile technologies and applications, and communications. Results oriented - ability to achieve business goals, with a concern for working well, surpassing standards of excellence and passion for challenges. Customer focussed - develop strong customer relationships by listening to and satisfying customer needs. Drives accountability - ability to establish clear, measurable goals, taking ownership of responsibilities and commitments to those goals and moving others to responsibility for their goals. Experience Required: Qualifications / Experience / Professional Memberships: Degree or qualifications at further education level is preferred. A minimum of 2 - 4 years management experience (e.g. Front Desk, Concierge, Meeting Room Management, or Customer Service roles) is essential. Experience in facilities management and / or dealing with suppliers / contractors is desirable

Factory FSQA Manager Department: Technical Location: West Bromwich covering Leicester as well Salary:£52,000 We are currently seeking an experienced Factory FSQA Manager to take ownership of food safety, quality, and compliance within our manufacturing operation. This is a key leadership role responsible for ensuring robust quality management systems are in place, driving continuous improvement, and maintaining the highest standards across all technical processes. The Role As Factory FSQA Manager, you will: • Oversee all aspects of on-site quality assurance, from raw material intake through to finished product dispatch., • Lead and manage the quality team, allocating resources and guiding technical initiatives., • Ensure the Quality Management System is fully implemented and maintained in line with BRC standards., • Maintain strict document control across all policies, procedures, and factory documentation., • Drive continuous improvement across product specifications, master data, and operational procedures., • Lead HACCP verification and validation, ensuring effective CCP monitoring and team competency., • Promote a right-first-time culture through auditing and performance monitoring., • Conduct risk assessments and approve operational and product-related concessions., • Manage environmental monitoring programmes and hygiene validation schedules., • Plan and oversee internal audits, ensuring timely close-out of non-conformances., • Work closely with production and engineering teams to uphold food safety and quality standards., • Support internal and external audits, traceability exercises, and product recalls where required., • Analyse site performance data to identify trends and implement corrective actions., • Ensure effective handling of customer complaints and non-conformance investigations., • Manage relationships with external service providers (e.g. pest control, calibration, waste)., • Oversee equipment calibration and ensure records are accurate and up to date., • Control the quality budget, including purchase order approvals and tracking., • Partner with HR to ensure training and development needs are met across the team., • Support new equipment commissioning, hygiene inspections, and production trials., • Lead allergen management and promote a strong food safety culture across site., • Manage team administration including holidays and attendance systems., • Act as a key point of contact for food safety concerns, escalating where necessary. About You We are looking for someone who brings: • At least 5 years’ experience in a quality or technical role within food manufacturing., • Strong knowledge of quality systems, food safety standards, and compliance requirements., • Proven leadership and team management capability., • Excellent problem-solving and decision-making skills., • A proactive approach with a focus on continuous improvement., • Strong communication skills and the ability to influence across departments. Why Join Us This is an opportunity to play a pivotal role in shaping quality and food safety standards within a dynamic manufacturing environment, with real scope to drive improvements and make a measurable impact

Recruit4staff are representing a well-established waste management business in their search for a Customer Resolution Officer to work in Rowley Regis Job Details: Pay: £29,000 per annum Hours of Work: Monday to Friday 8:30am to 5:00pm (flexibility with start and finish times depending on customer availability) Duration: Permanent Benefits: Company Car, phone, laptop, pension, increasing holidays (20–23 days), travel expenses. Job Role: The Customer Resolution Officer will be responsible for resolving customer complaints and queries efficiently while protecting the company’s commercial position. As a Customer Resolution Officer, you will manage your own diary, attend customer visits, negotiate rates, and maintain strong working partnerships with clients. You will take a calm and level-headed approach to problem-solving, making confident on-the-spot decisions to ensure satisfactory outcomes for all parties. The role also involves managing a busy workload through a CRM system, where effective time management is essential, alongside using your in-depth geographical knowledge of Birmingham and the surrounding areas. Essential Skills, Experience, or Qualifications: Previous experience within a similar position Strong negotiation, problem-solving, communication, and IT skills The ability to organise and prioritise workloads to meet deadlines Confidence within a customer-facing role Clean Full UK Driving Licence Commutable From: Birmingham, Dudley, Oldbury, Smethwick, Halesowen, West Bromwich and surrounding West Midlands areas Similar Job Titles: Client Resolution, Negotiator, Client Relations, Account Manager, Customer Care Agent, Retentions Agent, Retentions Advisor This Customer Resolution Officer position offers a varied and autonomous role within a supportive and growing business. If you are an experienced Customer Resolution Officer looking to progress your career, please apply now. For further information about this and other positions please apply now. This vacancy is being advertised on behalf of Recruit4staff who are operating as a recruitment agency, agent, agencies, employment agency or employment business

???????W e are privileged to be working with our new client based in Dudley, to recruit for A senior Automation Service Technician who will assist the service centre manager in leading the companys service operations, focusing on customer satisfaction and operational efficiency. Alongside the in-house controls expert, you will provide additional assistance in supporting the growth of the machinery control business whilst also establishing new areas of expertise within the customer base. The successful applicant will help to drive the business systems, service electrical and control offerings in line with their corporate strategy. KEY RESPONSIBILITIES Assist in the daily operations of the service centre, ensuring high standards of customer service and operational efficiency. Develop awareness of both historic and current control systems in an effort to support for the full range of company products with a strong focus on ongoing support for heritage brands. Work alongside current controls expert on electrical and control issues. Support projects with customers, troubleshooting existing issues and providing solutions. Assist in specification of PLCs, software, hardware and related technology for replacement and refurbishment of out-of-date equipment. Assist in transition from analogue to digital technology. Assist in development of new control solutions for plastic processing equipment. Modify standard control panels to suit customer needs and upgrade/modify electrical systems on rebuilds. Provide consultative technical advice and assist in solving equipment and processing problems for customers. Assist in the generation, maintenance, and modification of relevant electrical CAD drawings for ongoing contracts and prospective orders. Coordinate with sales and production teams to ensure timely and effective service delivery. Handle customer inquiries, complaints, and feedback, ensuring prompt and effective resolution. Promote and manage aftermarket sales, including service contracts, parts, and upgrades. Conduct service calls, sales calls, and commissioning visits, as necessary. Keep up to date with current safety standards, working practices, and technological advancements applicable to the business sector. REQUIRED SKILLS/QUALIFICATIONS Strong experience in control systems, electrical engineering, and electrical wiring. Experience in varying manufacturing environments throughout the plastics industry. Demonstrated ability to solve technical issues and provide hands-on support. Excellent communication skills and confidence in front of customers. Willingness to travel as needed. The ideal candidate will have experience working with some/all of the following: Ladder Logic, IEC 61131, HMI configuration, SCADA software (WinCC, Wonderware, Proface, Red Lion), Networking IP/Ethernet IP, and typical PLC controls (Siemens, Allen Bradley, Proface). In return our client offers an excellent salary package, company vehicle and other benefits. If you would like more info, please apply with an updated cv and contact details. TPBN1_UKTJ

As the Senior Complaints Operations Manager, you will hold a pivotal leadership position reporting to the Director of Complaints, Fraud and Financial Crime. Lead all aspects of Root Cause and Remediation activity resulting from complaints to identify systemic failures and drive long-term business im

A leading fintech company in Greater London is seeking a Senior Manager to oversee compliance complaints, investigate escalated issues, and engage with regulatory bodies.

A leading HR professional body in the UK is seeking a Senior Case Manager to steer the Code Complaints team.

Senior Manager, Compliance Complaints page is loaded## Senior Manager, Compliance Complaintslocations: Cannon Street, Londontime type: Full timeposted on: Posted 9 Days Agojob requisition id: R16774Job TitleSenior Manager, Compliance ComplaintsJob DescriptionIG is a FTSE 100 fintec

Acting as a key point for contact with residents, their relatives and visitors, as well as health and social care professionals involved in their wellbeing, ensuring that any reasonable requests are acted upon, and concerns or complaints are escalated.

Your role will involve supervising and inspiring a team of dedicated Care Assistants alongside the Deputy General Manager.

This is not a traditional account management role.Ensuring projects land on time and at a high standard.Creating clarity, structure and accountability across the team.You will report to the founders.You will also take ownership of a number of key client accounts, bringing your experience to our acco

As a Maintenance Assistant at a Barchester care home, you'll help to create the safe and attractive surroundings that enable us to give our residents the quality care and support they deserve.It's important that our homes give the right first impression and that every area is always well-maintained.

In order to make an application, simply read through the following job description and make sure to attach relevant documents.Shifts: full-time, part-time, evenings, weekends.We're sorry, but we do not currently offer sponsorship to applicants.With 14,000 colleagues across 32 care companies, we have

Career Growth - Fancy becoming a team leader or manager? We'll help you get there.

Please make an application promptly if you are a good match for this role due to high levels of interest.At CCH Group, we’re more than a care provider – we’re a passionate community dedicated to driving the sector to new heights with a history of doing so.Founded in 2009, we’ve grown into th

Company Description Location: Newtownards Pay: £12.Shifts: full-time, part-time, evenings, weekends Driver required : Yes.Ready to apply Before you do, make sure to read all the details pertaining to this job in the description below.UK licence and access to your own vehicle We're sorry, but we do

Career Growth - Fancy becoming a team leader or manager? We'll help you get there.

Company Description Location: Ashton-Under-Lyne.Interested in learning more about this job Scroll down and find out what skills, experience and educational qualifications are needed.Shifts: full-time, part-time, evenings, weekends Driver required: Yes.UK licence and access to your own vehicle We're

Not sure what skills you will need for this opportunity Simply read the full description below to get a complete picture of candidate requirements.Vanta Staffing are recruiting for a number Warehouse Operatives to work for our client based in the Reading area.This will involve general warehouse work

Location: Wirral (All areas available - Eastham, Bromborough, Spital, Port Sunlight, New Ferry, Rock Ferry, Bebington, Higher Bebington).Be one of the first applicants, read the complete overview of the role below, then send your application for consideration.Shifts: full-time, part-time, evenings,

Develop & grow with us as a Care Assistant with Help at Home (a part of CCH Group).Like the look of this opportunity Make sure to apply fast, as a high volume of applications is expected Scroll down to read the complete job description.Make a difference to the lives of local people living in Market

All potential applicants are encouraged to scroll through and read the complete job description before applying.Shifts: Flexible - full-time, part-time, evenings, weekends.Driver required: Yes - full UK licence and access to your own vehicle.We're sorry, but we do not currently offer sponsorship to

C) Make sure your deliveries are perfectly stacked and secure Report any damaged items to your manager Be responsible for independently working through your orders What you'll need Experience working in a fast-paced environment The drive to meet your goals and targets Excellent attention to det

The position will suit either a talented degree qualified Engineer (in either an electronic/ mechatronic / electrical or related engineering discipline) or a with commensurate industry experience and: Proven experience of managing complex R&D / NPD (New Product Development) projects within an engine