Complaints manager jobs in HitchinCreate job alerts

Hazard Lead 37 hours per week £51,928 to £54,143 pa – pro rata for hours worked Permanent Stevenage Please note: It is essential that you continue your application on our Stevenage Borough Council Careers Page, otherwise the hiring manager will not be able to see your CV when shortlisting. About The Role Stevenage Borough Council is committed to providing safe, healthy and high-quality homes for our residents. We are seeking an experienced and motivated Hazard Lead to lead the delivery of our specialist damp, mould and condensation service within our Housing Property Services Team. The post holder will be required to supervise a professional building surveying service ensuring that the council’s property / building assets are compliant, and all assets are improved, repaired and maintained and in a good state of repair and fit for purpose on the council’s housing and residential properties and the operational corporate and commercial buildings etc. The post holder will be predominantly involved in the management and delivery of the Council’s housing hazard service, including damp and mould and other property-related hazards within the Council’s housing stock. About You The successful candidate will have the ability to: • Carry out and oversee detailed damp, mould and condensation inspections and other hazard surveys. • Diagnose complex building defects and identify practical, cost-effective solutions. • Prepare specifications, schedules of work, technical reports and estimates. • Lead and manage a team of surveyors, ensuring performance, quality and customer service standards are achieved. • Manage contractors, consultants and specialist suppliers to deliver high-quality outcomes. • Oversee projects from inception through to completion, including procurement and contract management. • Provide technical advice on damp and mould, building defects, hazards, disrepair and building pathology. • Manage complaints and disrepair cases, ensuring timely and effective resolution. • Monitor contractor performance and ensure works are completed to specification. • Ensure compliance with health and safety legislation, CDM Regulations and relevant housing standards. • Manage budgets and validate contractor payments and quotations. • Build positive relationships with residents and stakeholders whilst dealing effectively with challenging situations. • Analyse performance data and contribute to service improvements, policy development and strategic planning. • Deputise for the Disrepair, Damp & Mould Manager when required. Our Benefits • Pension Scheme: We offer a career average pension scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants • Flexible working: available upon request, subject to operational requirements. • Part time and Job share opportunities - all our full-time vacancies are open to job share unless otherwise stated. • A variety of different types of paid and unpaid leave covering emergency and planned leave, maternity, paternity, adoption and parental leave. • 25 days holiday rising to 31 days (depending on Local Government service) • An extensive range of learning and development opportunities • Employee Assistance Programme – 24/7 Confidential advice and support on personal, work, family and relationship issues • Season ticket loans and discounts for public transport • Cycle to Work scheme • Stevenage Credit Union: secure savings, free life insurance and access to cheap loans. • Employee Discounts: via monthly paid membership of the Civil Service Sports Council (CSSC) • Discounted Health and Fitness membership • Trade Unions: For a small fee, all employees have the opportunity to join a Trade Union Please note: It is essential that you continue your application on our Stevenage Borough Council Careers Page, otherwise the hiring manager will not be able to see your CV when shortlisting. Closing date for receipt of applications: Sunday 08 November 2026 Interviews will be held week commencing: 9th November

Maintenance Surveyor 37 hours per week £47,685 to £50.908 pa – pro rata for hours worked Permanent Stevenage / Hybrid Please note: It is essential that you continue your application on our Stevenage Borough Council Careers Page, otherwise the hiring manager will not be able to see your CV when shortlisting. About The Role To provide specialist professional repair & maintenance expertise and guidance around complex matters by utilising qualified surveying expertise and minimising the Council’s liability To ensure the repairing obligations to residents are delivered within the terms of its tenancy agreements, leases and statutory obligations. The qualified repairs surveyors would ensure that our stock is maintained and repaired to a professional standard, rather than just best endeavours. About You The successful candidate will have the ability to: · Inspect & diagnose defects in building fabric/services · Produce costed specifications and schedules of work instructions to remedy defects · Be responsible for quality and compliance of work delivered by Repairs Team including contractor work and to negate the risk of damage to property and people. · Supervise works in progress · Monitor contractor and Direct Labour Organisation (DLO) performance · Issue variation orders and further instructions as and when required · Evaluate, approve or reject claims and invoices received from contractors in accordance with SBC’s financial regulations · Inspect and sign off completed work and deal with substandard works. · Investigate and respond to residents enquiries in a timely manner in accordance with service standards · Manage complaints and Housing Disrepair investigations in line with the housing disrepair pre action protocol and take action to remedy in line with SBC complaints procedure. · Take ownership and proactively formulate a response including analysing trends, communicating with customers face to face, on the telephone, letter or email to resolve and close complaints effectively, meeting organisational deadlines. · Arrange appointments with residents to survey properties. · Instruct and manage specialist contractors with clear written briefs, whilst providing legislative and regulatory technical support and guidance to DLO · Keep contractor spend to a minimum, reviewing contractor quotes to ensure accuracy. Scrutinise and verify variations and invoices before approving and processing for payment. · Ensure all submitted invoices are coded to the correct expenditure code and are dealt with in accordance with SBC requirements and that all costs are recovered in line with Financial Regulations. · Investigate discrepancies in specification against invoice, attending site to inspect / post inspect work delivered ensuring full compliance is met. · Obtain and evaluate quotations received from external contractors and issue works orders. · Monitor and work within set budget parameters. · Provide technical expertise in relation to insurance claim investigation in line with policy. · Produce relevant documentation to enable the preparation of s20 leasehold consultation as necessary. · Undertake assessments to establish compliance within statutory duties in relation to (but not limited to) asbestos, legionella, fire. · Using own initiative within Council guidelines, handle complex issues, providing services which are in line with best practice, legislation and best value for money (VFM). Our Benefits • Pension Scheme: We offer a career average pension scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants • Flexible working: available upon request, subject to operational requirements. • Part time and Job share opportunities - all our full-time vacancies are open to job share unless otherwise stated. • A variety of different types of paid and unpaid leave covering emergency and planned leave, maternity, paternity, adoption and parental leave. • 25 days holiday rising to 31 days (depending on Local Government service) • An extensive range of learning and development opportunities • Employee Assistance Programme – 24/7 Confidential advice and support on personal, work, family and relationship issues • Season ticket loans and discounts for public transport • Cycle to Work scheme • Stevenage Credit Union: secure savings, free life insurance and access to cheap loans. • Employee Discounts: via monthly paid membership of the Civil Service Sports Council (CSSC) • Discounted Health and Fitness membership • Trade Unions: For a small fee, all employees have the opportunity to join a Trade Union Please note: It is essential that you continue your application on our Stevenage Borough Council Careers Page, otherwise the hiring manager will not be able to see your CV when shortlisting. Closing date for receipt of applications: 10 November 2026

Work with us Ready to kick your fast-fit career into high gear? That's what happens when you join us as an Assistant Manager. Right from the off you'll develop your managerial skills so that you're ready to run your own Kwik Fit Centre when the opportunity arises. If you've earned your stripes in the auto servicing trade, joining us as an Assistant Manager will get you the recognition and support you deserve. The Day to Day You'll be involved in running all aspects of Centre business, supporting the Centre Manager and your team so they can be at the top of their game and keep our customers safe on the road. You'll also role model amazing customer service for colleagues as the walking, talking embodiment of our values. What are these values? Don't worry, they're just things you do already if you're the right fit for us. Who we're looking for We want to meet people who are as ambitious about delivering great service as they are about their careers. Maybe you'll have been an Assistant Manager elsewhere, or perhaps you'll be looking to step up. Either way, you'll be used shouldering responsibility and will have worked your way up in auto repair or fast-fit roles where you supported your team delivered amazing customer experiences. As much as we'll support your development, you'll also be proactive in developing management behaviours like accountability, curiosity and understanding—you know, the reasons why you're respected at work. The Perks You'll be in for some of the best benefits in the industry. They include: Discount at supermarkets and high street retailers. Up to 50% off at Kwik Fit. Wagestream—access your wages before payday. Eyecare—free examinations and discounted/free glasses. Easy-book appointments with a free online GP. Cycle-to-work scheme. Free mortgage advice. Life assurance. Employee Assistance Programme. Full-pay paternity leave. About us Kwik Fit has been a household name in tyre fitting and car servicing for more than five decades. In more than 600 Centres around the UK, we fit tyres, fix brakes, carry out MOTs and cure the most complex car complaints. From Tyre Fitter to Autocare Technician and Master Centre Manager, there's a range of ways to make a difference here, each with a single purpose in common—to keep our customers safe on the road. TPBN1_UKTJ

Experienced Customer Service Manager needed to lead a team, handle complaints, ensure compliance, and manage reporting in the social housing sector.

A leading HR professional body in the UK is seeking a Senior Case Manager to steer the Code Complaints team.

Oversee the management and reporting of customer complaints, including Executive Complaints and Financial Ombudsman cases. Ensure all complaints are acknowledged in a timely manner and customers are kept informed throughout the complaint process. Works closely with Business Risk Managers to identify

Your role will involve supervising and inspiring a team of dedicated Care Assistants alongside the Deputy General Manager.

The National Autistic Society is committed to safeguarding and promoting the welfare of all children and adults who use our services.Successful applicants will be required to complete the relevant safeguarding checks.Join Us as a Bank Support Worker.The National Autistic Society helps create a world

As a Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve.You'll assist with daily living, providing support and companionship and sharing great moments and memories too.It's a chance to bring your dedicatio

Weekend Support Worker - Corner House, Lincoln, LN2 5AL , Permanent, 24HRS, Grade 2 AS, £25,398 FTE Are you looking for a new challenge? Are you an enthusiastic, compassionate and dynamic individual? Do you want a role where you are seen, heard and valued? If so, we need you to help us support

Pay rate advertised includes bank enhancement.This is a casual, part-time role offering flexible working.As a Bank Maintenance Assistant at a Barchester care home, you'll help to create the safe and attractive surroundings that will enable us to give our patients the quality care and support they de

Pinnacle, the technology solution division of K3 Advisory Group, is seeking a Sage Customer Account Manager to join our team.

Our Care Home Manager is always happy to welcome you into the home for an informal chat, so feel free to pop in and find out more about working at Barchester.

Supporting with handling complaints in line with Company policy.

This is a casual, part-time role offering flexible working.As a Bank Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve.You'll assist with daily living, providing support and companionship and sharing great

As an Account Manager, Customer Success, you'll own the commercial and strategic health of a portfolio of Pencil accounts — the roadmap of what's next, the relationship with key stakeholders, and the confidence that someone at Pencil is thinking ahead on their behalf. You'll work in lockstep with

Childrens Residential Support Worker Temp to Perm 39 hours per week | £12.Immediate starts available We are currently recruiting for a Childrens Residential Support Worker to join a residential home supporting children aged 513 years with emotional and behavioural difficulties (EBD).This is a

Work with us Stapleton's (Tyre Services) are recruiting for a fantastic Customer Account Manager to join our friendly team. Our Customers, served locally by our seven regional sales offices consist of over 50 staff, alongside 14 field based Business Development Managers who combine to form a natio

The service is staffed 24 hours a day by a dedicated team of Support Workers, led by an experienced Registered Manager.

Primary Care Key Account Manager - DiabetesTerritories: Hertfordshire/West EssexIQVIA is looking to recruit a Primary Care Key Account Manager who will play a pivotal role in improving patient access to innovative diabetes management solutions. The RoleAs a Primary Care Key Account Manager, you will

Rayners (Extra Care Home) have a vacancy for a Room Service Assistant working a variety of shifts 7-2pm 7-7pm & 3-7pm weekdays and every other weekend.Duties for this post include serving Tea, Coffee and Lunch for our residents and occasional cover for Washing Up.A caring nature and the ability to w

Bay View Senior Residential Support Worker Contract:.We are looking for a dynamic and inspirational.Senior Residential Childcare Support Worker.Based in one of our family-style children's homes in Heysham, Morecambe, you'll support up to four young people aged 8-18 with social, emotional and behavio

Monday to Friday, 10:00am - 2:30pm.Full-time equivalent (FTE) salary of 28,300, pro rata to 22.Our client is a highly regarded organisation based in Gosforth, offering a fantastic working environment, a supportive team culture, and the opportunity to play a key role in creating an exceptional experi

Carefound Home Care is seeking a Live-In Care Assistant to work in local areas across Cheshire, Nottinghamshire, and Yorkshire.The role involves living in the client's home on a rota pattern (e.A driving licence and own car are helpful but not required.You’ll enjoy benefits including weekly pay, p

Compass Community Limited is seeking a part-time Residential Support Worker in the Hull area.The role offers flexible shifts to fit your availability, including early mornings, evenings and weekends.No prior experience necessary—comprehensive training and Level 3 Diploma in Residential Childcare s

Agincare is seeking a Home Carer in Medway to support clients with daily routines and personal care within their own homes.You will provide companionship, assist with shopping and meals, and help with medications as part of a dedicated care team.We value kindness and a genuine passion for helping ot

Are you a Life Changer? Do you want to lean in and transform the life of a child?.Compass Community puts children first through our therapeutic, innovative approach.Integrity, Courage and Care shape how we work.We listen deeply, challenge each other and fixing what needs fixing, together.Whether you

Bradwell – Great Yarmouth | £16.Part-Time – 18 hours per week Make a real difference.Support someone to rebuild confidence, independence and quality of life.Driver is essential with own car and business insurance VP Forensic are looking for a compassionate, patient and motivated Male Support Wo

We sort warehouse operative lead jobs with better pay, shorter commutes and sooner starts in mind.Explore your options and find your next move.

Delivering a great customer experience for French based customers both via email and on the telephone First contact resolution of customers and client’s queries, requests, orders and complaints Provide support to the team.

We sort emergency care assistant jobs with better pay, shorter commutes and sooner starts in mind.Explore your options and find your next move.

Seeking a fluent Dutch-speaking Customer Service Advisor for a 12-month fixed-term, full-time role.Responsibilities include handling customer inquiries via phone, email, and chat, providing solutions, and maintaining records.The role is primarily remote with occasional office visits.

We sort care assistant sponsorship swap position, skilled worker visa maidenhead, henley on thames jobs with better pay, shorter commutes and sooner starts in mind.Explore your options and find your next move.

Operate within a freezer warehouse environment at temperatures as low as -25C, picking and packing orders.Requires flexibility for day or night shifts, including weekends.

We sort care assistant with sponsor jobs with better pay, shorter commutes and sooner starts in mind.Explore your options and find your next move.

Logistics operative responsible for picking, transporting, and receiving materials in a warehouse environment.

We sort monday to friday support worker jobs with better pay, shorter commutes and sooner starts in mind.Explore your options and find your next move.

Higher pay rate is achieved by.Warehouse Operative's - Ongoing Work.The Best Connection are currently recruiting for experienced Warehouse Operatives to join a well-established client based in Corby.This is an excellent opportunity for candidates looking for long-term, full-time work within a fast-p

We sort warehouse worker/operative/forklift driver jobs with better pay, shorter commutes and sooner starts in mind.Explore your options and find your next move.