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Commercial Accounts & Operations ManagerLocation: HarrowSalary: £35,000 - £40,000 per yearJob type: Full-time, permanentBridge Recruitment is helping one of our established clients recruit an experienced Commercial Accounts & Operations Manager to join their ever-expanding team. Plenty of career progression!Responsibilities of the Commercial Accounts & Operations Manager:Build and maintain strong relationships with commercial clients and key stakeholders.Act as the primary contact for client enquiries, service reviews, complaints and escalations.Identify opportunities to improve client satisfaction, retention and business growth.Manage commercial enquiries from initial enquiry through to quotation and completion.Prepare accurate quotations, proposals and tender documentation.Maintain and develop a healthy sales pipeline, following up opportunities to maximise conversion.Identify opportunities for additional services, maintenance contracts and system upgrades.Coordinate reactive, planned and project work to meet client requirements and service levels.Allocate resources and liaise with engineers, suppliers and subcontractors to ensure efficient delivery.Monitor work progress, resolve delays and ensure effective communication throughout.Manage commercial projects from planning through to completion, ensuring delivery on time and within budget.Coordinate project plans, documentation, variations and client handovers.Work closely with technical teams to deliver effective and compliant solutions.Translate technical information into clear client communications and proposals.Lead, support and develop B2B office staff, promoting high standards of customer service and performance.Allocate workloads, conduct performance reviews and identify training and development needs.Support recruitment, onboarding and team development.Monitor commercial performance, profitability and work in progress.Ensure accurate records, approvals, purchase orders and invoicing documentation are maintained.Support forecasting, reporting and revenue planning.Produce and present performance reports, highlighting trends, risks and improvement opportunities.Drive continuous improvement by enhancing processes, reporting and operational efficiency.Ensure compliance with company procedures, health and safety, quality standards and client requirements.Support audits, risk management and information security requirements.Participate in the out-of-hours rota, coordinating emergency responses and ensuring effective handovers.Requirements of the Commercial Accounts & Operations Manager:Proven managerial, supervisory or team-lead experience in a commercial service delivery environment.Demonstrable experience working for, or closely with, a facilities-management company or facilities-services provider.Strong background in commercial account coordination, sales coordination, client support or business operations within the facilities-services industry.Evidence of seeing projects or complex works through from initial enquiry and scope to delivery, handover and commercial close-out.Practical understanding of HVAC services, building maintenance, facilities management, planned preventative maintenance and Building Management Systems (BMS).Strong negotiation, quotation follow-up and client-relationship skills, with the confidence to discuss value, timescales and commercial terms.Ability to manage competing priorities, multiple clients, operational escalations and strict deadlines without losing ownership of actions.Strong commercial awareness, including an understanding of labour, material and subcontractor costs, margin, WIP and invoice readiness.Excellent written and verbal communication skills, including professional proposals, client updates, meeting notes and escalation responses.Confident use of Microsoft Office, especially Outlook, Word and Excel, together with CRM, job-management or facilities-management systems.Strong analytical, organisational and problem-solving skills, with the ability to interpret KPIs and turn findings into practical actions.Willingness and ability to participate in the departmental out-of-hours escalation and call-out rota.If you feel like you meet the above criteria for the Commercial Accounts & Contracts Manager role, then please apply now!TPBN1_UKTJ

Resident Liaison Officer \n West London \n Up to £36,000 plus car allowance \n \n \n Our client, a contractor based in the South East, are currently looking for an experienced Resident Liaison Officer to join their planned maintenance team. \n \n \n Our client are based in WestLondon and they are carrying out internal and external planned maintenance as well as re-cladding projects. Works that are being delivered include kitchen and bathroom replacements, roof renewals and window and door upgrades and retrofit projects. \n \n Projects are delivered to scattered properties as well as low and high rise tower blocks. \n \n . \n Within this role, day to day duties will include but not be limited too: \n \n \n\n • To be the point of contact when the client or tenant requires job updates.\n, • Own all complaints and ensure that these are dealt with in a prompt and effective manner\n, • For longer planned works, keep the tenant updated with progress and be there if there are any issues that arise.\n, • Work with the Contract Manager to make sure that the client is informed of any issues and that should they send an enquiry, that we have dealt with it.\n, • Support the help-desk with emails that come in from sub-contractors and client on a daily basis\n, • Visit tenants when required.\n\n \n \n My client are seeking someone with experience working as a Resident Liaison Officer, strong communication skills over the phone and face to face and good IT skills. The ability to work within a team and of your own accord is also desired. \n \n \n This is a great opportunity to join a growing business on a permanent basis. \n Please apply directly for this role or contact Taylor Johnston for more information. \n \n \n Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment Group is an equal opportunities employer \n

Senior Leasehold Property ManagerAn excellent opportunity for an experienced Senior Leasehold Property Manager to lead a customer-focused leasehold resolution team, support complex case management and help deliver a high-quality service across a diverse housing portfolio.If youve also worked in the following roles, wed also like to hear from you: Leasehold Property Manager, Leasehold Manager, Senior Property Manager, Property Manager, Leasehold Services Manager, Leasehold Team Leader, Housing Manager, Block Property Manager, Leasehold Resolution ManagerSALARY: £39,400 to £41,474 pro rata + BenefitsLOCATION: Hybrid working from home with 2 Days per Week from the Office in Ealing (W5)JOB TYPE: 6 Month, Full-Time, Fixed-Term ContractWORKING HOURS: 35 Hours per Week, Monday to FridayJOB OVERVIEWWe have a fantastic opportunity for a Senior Leasehold Property Manager to lead, manage and motivate a team of leasehold professionals delivering a customer-centred resolution service.Working as the Senior Leasehold Property Manager, you will ensure compliance with leasehold legislation, fire safety regulations, governance requirements and lease obligations, while acting as a senior escalation point for complex, sensitive and high-risk leasehold matters.As the Senior Leasehold Property Manager, you will support service improvement through performance data, customer feedback and complaint trends, helping to improve response times, resolution outcomes, customer satisfaction and overall service delivery.DUTIESYour duties as the Senior Leasehold Property Manager include:Lead and Manage the Team: Develop, support and manage leasehold professionals, setting clear objectives and promoting accountability, collaboration and continuous improvementOversee Leasehold Resolution Services: Ensure effective delivery of a high-quality, customer-focused resolution service across a diverse leasehold portfolioManage Complex Cases: Oversee leaseholder enquiries, complaints, disputes and escalated matters, ensuring compliance with statutory requirements, policies and lease obligationsProvide Senior Escalation Support: Act as the senior point of contact for complex, sensitive and high-risk leasehold issuesMonitor Service Performance: Review service standards, response times, resolution outcomes, customer satisfaction and complaint reduction activityAnalyse Data and Feedback: Use performance data, customer feedback, complaint trends and operational risks to identify service improvementsBuild Stakeholder Relationships: Work with internal teams, managing agents, legal representatives, contractors, local authorities and external partnersRepresent the Organisation: Attend stakeholder meetings, resident forums, tribunals, hearings and external proceedings where requiredMaintain Records and Compliance: Ensure accurate records, robust case management and compliance with governance, regulatory and audit requirementsCANDIDATE REQUIREMENTSESSENTIALStrong experience leading and managing a teamExperience delivering front-line customer-facing servicesExcellent knowledge of current housing and leasehold legislationTPI qualification, relevant property or housing professional membership, or relevant experienceGood working knowledge of Microsoft Office, Outlook, Word, Excel and CRM systemsExcellent written and verbal communication skills, including the ability to present in high-pressure environmentsAbility to manage complex customer issues, legal cases, building safety matters and service charge challengesStrong stakeholder management, problem-solving and continuous improvement skillsDESIRABLERelevant technical or building safety qualification, or willingness to undertake one in line with changing legislationExperience adopting a continuous improvement approach and adapting to changeFull UK driving licenceBENEFITS25 days holiday plus Bank HolidaysUp to 8% contributory pensionFlexible benefitsSalary exchange benefitsRewards and discountsAnnual allowance of up to £300 to use towards health and lifestyle benefits for you and your familyThe organisation recognises that some people will only apply for a role if they meet 100% of role requirements.If this sounds like you, theyd still encourage you to apply should you not feel you meet the criteria 100%.This role requires a DBS CheckAPPLY TODAYBy submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.JOB REF: AWDO-C14963Full-Time, Fixed-Term Contract Jobs, Careers and Vacancies. Find a new job and work in Ealing, West London. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.TPBN1_UKTJ

Care Outlook is an expanding leading home care provider in London and South East of England since 2005. Our Care team is friendly, and we love what we do. We are passionate about the high-quality support we provide. We offer our colleagues a friendly, collaborative workplace and the chance to build a rewarding career. We are currently recruiting for a Care Coordinator to maintain and develop our service in Hillingdon. Core Duties & Responsibilities as Care Coordinator: Primary role is to Roster and Template care calls using an electronic system Direct Management of the care team monitoring staff development through supervisions, appraisals, and training to assist them in delivering a high-quality service Creating, managing, and monitoring customer care plans, ensuring staff rotas meet service users’ needs and aspirations Ensuring care assessments, care and risk planning meets best practice and customers aspirations Work with Recruitment Team to ensure sufficient current and future staffing levels To provide care services to service users in an emergency, arrange emergency cover when required and cover all/ any calls reasonable where required To ensure that the telephones are answered promptly, and people are spoken to in a polite and respectful manner To work alongside the Branch Manager ensuring that all quality standards, complaints, and comments are dealt with promptly Participate in the paid on-call rota Put in place measure to comply with CQC regulations and work to achieve the best care standards possible As a Care Coordinator, you will be offered the following: Salary £26,500 Company issued mobile phone Ongoing support and Professional Development 20 Days Holiday plus Bank Holidays Opportunity to work in an expanding leading home care provider We are looking for a Care Coordinator to join us who are: 100% committed to helping improve the quality of life of vulnerable people Flexibility to cover on call to meet the needs of the business (essential) Knowledge of CQC standards and CQC Compliance (essential) Experience with Rostering care calls on an electronic system Experience in Care Coordinating or 2 years working within Health & Social Care (preferred) Full Driving License and access to a vehicle (preferred) NVQ Level 3 Health & Social Care (preferred) If you have the skills and experience listed above and are interested in working for an organization that can really make a difference to people’s lives, then this could be your next role

We are hiring for our client - a premium private health screening centre located in the heart of London. Our client specialises in structured health assessments, preventive medicine, and services tailored for their international clients, they are now expanding the clinical team and seeking qualified candidates to support their integrated, prevention-focused model of care.Position:Chinese SpeakingClinic Assistant Manager / Clinic AssistantLocation: Central LondonJob Type: Full-time / Part-time (Open to discuss)ResponsibilitiesSupport the Clinic Manager in overseeing the daily operations of the clinic, ensuring a smooth and efficient client journeyCoordinate appointment scheduling, client check-in/check-out, and screening programme logisticsAct as a first point of contact for clients, handling enquiries, feedback, and complaints professionally and with cultural sensitivityAssist with staff rostering, onboarding, and day-to-day coordination of clinical and front-of-house teamsMonitor stock levels of clinical and office supplies, and liaise with suppliers on ordering and inventory managementSupport compliance with CQC, health and safety, and data protection (GDPR) requirements, including maintaining accurate recordsAssist in preparing reports, rotas, and operational documentation for the Clinic Manager and senior leadershipHelp coordinate marketing, client communications, and community outreach activitiesCommunicate effectively with English- and Mandarin-speaking clients and staff to ensure a seamless, culturally sensitive experienceEssential RequirementsPrevious experience in a clinic, healthcare, hospitality, or customer-facing operations/administration roleFluent in English and Mandarin Chinese (spoken and written)Strong organisational skills with the ability to multitask and prioritise in a fast-paced environmentExcellent interpersonal and communication skills, with a client-first mindsetProficient in Microsoft Office (Word, Excel, Outlook) and comfortable learning clinic management/booking systemsA high level of professionalism, discretion, and attention to detailDesirableExperience in a private healthcare, health screening, or medical clinic settingBackground in operations, office management, or team supervisionFamiliarity with CQC standards or healthcare regulatory requirementsInterest in preventive medicine, wellness, and the international/expat client communityWe welcome applications from motivated, service-oriented candidates who value operational excellence, high-quality client experience, and culturally sensitive practice.Privacy NoticeBy applying for this vacancy, you acknowledge that Crestpoint HR Services will collect and process your personal information, including your CV and contact details, for recruitment purposes.If you are shortlisted, we will contact you before submitting your CV or personal information to our client for consideration. We will not share your information with a client without your knowledge and authorization for that specific opportunity.Your personal data will be processed in accordance with UK data protection laws and our Privacy Policy. You may request access to, correction of, or deletion of your personal data at any time, subject to our legal obligations.TPBN1_UKTJ

Do you have proven leadership skills, a strong work ethic and a passion for quality? We are seeking an Area Manager with the expertise, commitment and values to make a real and positive difference to the lives of older people with care and support needs.We need a well-organised, professional and proactive Area Manager to lead and manage the delivery of high-quality care and support to people living in our 6 Extra Care services in Brent and Harrow. You will be dedicated to the delivery of person-centred services which enable people to enjoy a great quality of life. You will be professional and accountable with excellent verbal and written communication skills. You will have the experience and credibility to be able to provide direction, guidance and support to our services to ensure 100% CQC compliance.You will have experience and skills in contract management, quality assurance and performance management. You will be able to develop and sustain positive and trusting relationships with local authority commissioners, partner housing providers, professionals and other agencies. You will demonstrate a commitment to re-enablement principles and be able to lead staff to provide care and support which promotes dignity, wellbeing and independence. You will foster a warm and inclusive atmosphere in services and must promote a responsive, person-centred culture and excellent customer care. Your busy, varied and responsible role will involve:Contract management and complianceAll aspects of quality assurance and monitoringDriving service improvementsEnsuring provision of varied and vibrant activities at all servicesProducing reports and collating data against KPIsPerformance management of the Registered Managers/Senior TeamRecruitment and selection of StaffDisciplinary and grievance managementInvestigation and follow up of concerns, complaints and suggestionsAssessment and allocation of new service usersPartnership workingIn order to undertake this responsible role, you will need to have a relevant health or social care qualification and have at least 4 years supervisory/management experience in health or social care services involving the care and support of older people and adults with a range of support needs. A knowledge and understanding of dementia and common health related needs will be very helpful. In return we will support you with your on-going professional development, including practitioner and management training.The successful applicant will be initially based in Harrow/Brent and in time proceed to offer their insight and management to other services in London, Essex and surrounding areas.Vacancy Reference Number: 91643We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold awarded.Applications are reviewed as they are received, we do not provide feedback for unsuccessful applications. We can only accept applications from candidates who are located in and eligible to work within the UK - This post will not be open to Sponsorship under the UKVI scheme , and we are unable to accept applicants with Skilled Worker Visas .At Creative Support, we are passionate about developing our people. Through our award-winning Creative Academy, we provide high-quality training and career development opportunities to help colleagues reach their full potential, regardless of their starting point or role. As an Investors in People Platinum organisation and an approved centre for nationally recognised qualifications, we are committed to supporting learning, growth and long-term career progression.TPBN1_UKTJ

Step into the role of Aldi Store Manager and lead your team to deliver exceptional shopping experiences that go beyond customer expectations. You'll inspire a positive, high-performing work environment while driving operational excellence, maintaining top-quality standards, controlling costs, and ensuring compliance. Your leadership is the driving force behind the store's success! Key Responsibilities Lead your team to deliver exceptional customer service that consistently exceeds expectationsDrive KPI performance, consistently meeting challenging operational targetsOversee the execution and supervision of in-store tasks to meet targets and standardsRecruitment for your team, leading them and fostering their growth and developmentHandle customer complaints with professionalism and maintain compliance with health & safety standardsSkills & Experience Extensive experience leading and inspiring high-performing teams in a fast-paced, lean environmentProven track record in optimising operational efficiency through strategic time and cost managementDemonstrated success in achieving KPIs while upholding the highest standards of compliance and due diligenceCommitment to delivering exceptional customer service and driving business resultsAgile, visionary leader who can proactively embrace change with a results-driven mindsetOur Benefits A market-leading salary package25 days annual leave plus bank holidays, as well as the chance to purchase extra holidays through our holiday purchase schemeA flexible contract of 40 or 45 hours a week26 weeks full pay following 1 year service for Maternity and Main Adopter LeaveComprehensive training and ongoing development opportunities throughout your Aldi careerLifestyle benefits including discounted gym memberships, cinema tickets, and holiday deals.TPBN1_UKTJ

Pear Recruitment Experienced Block ManagerLocation - ActonSalary - £35,000 £40,000 (Depending on experience)Ideally a driver, but not essential Pool car availableMonday Friday, 1 day working from Home after Probation periodAre you ready to elevate your career?Our client is seeking an experienced Block Manager with a minimum of two years' experience to join their established and highly respected team.With almost 35 years of expertise in residential property sales, lettings, and block management, this prestigious estate agency has built an outstanding reputation for delivering exceptional customer service throughout the vibrant Acton area. Since opening its first office in November 1988, the business has grown significantly and now manages an extensive portfolio of residential properties and estates.The successful candidate will play a key role in maintaining the company's excellent reputation, built on decades of local knowledge, professionalism, and recommendations from satisfied clients. This is an exciting opportunity to join a well-established business that values high standards of service and offers the chance to work with a diverse and growing property portfolio.Responsibilities:Managing a portfolio of residential blocks and developments.Arranging repairs, maintenance, and planned works.Conducting regular property inspections and ensuring communal areas are well maintained.Preparing and managing service charge budgets.Working with contractors, obtaining quotations, and overseeing major works.Ensuring compliance with health and safety regulations, fire risk assessments, and statutory requirements.Organising annual general meetings (AGMs) and attending residents' meetings.Liaising with leaseholders, freeholders, residents, and contractors to resolve issues promptly.Managing insurance claims and ensuring appropriate building insurance is in place.Handling complaints and providing excellent customer service.Maintaining accurate property records and ensuring legal and regulatory compliance.Qualifications:Previous experience in Block Management, property management, or a related field 2+ yearsStrong organisational and multitasking skills.Effective communication and interpersonal abilities.Proficiency in using property management software and Microsoft Office Suite.Ability to work independently and as part of a team.Attention to detail and problem-solving skills.If you are interested in this Experienced Block Manager role and would like to know more, please email your CV or telephone us on a strictly private and confidential basis for an informal discussion.Recommend a friend - Do you know someone looking for a position? If you recommend them to us, we have a fantastic referral fee to offer! Please contact us for more information.Due to the number of responses we receive to our advertisements we are unfortunately unable to respond individually to each applicant. If you do not hear from us within 7 days, you may assume you have not been selected this time - but please apply for anything you feel you are suitable for and thank you for your interest in PEAR Recruitment.Confidentiality All communication with us is treated with the upmost confidentiality and you will always be advised if your CV is being submitted to a client.TPBN1_UKTJ

JR335: Transport Operations Manager Location: Uxbridge Salary: £38,000 - £42,000 per annum Overview: First Military Recruitment is working in partnership with our reputable client who is seeking an Operations Manager to join their team in Uxbridge. Reporting to the Branch Manager, you will oversee daily branch operations, ensuring compliance with transport legislation, health and safety standards, and operational procedures while leading teams to deliver an efficient, customer-focused service. Duties and Responsibilities: Support the Branch Manager in the day-to-day management of branch operations and deputise during periods of absence. Lead, motivate, and manage warehouse and operational teams, including Foremen, Porters, and Drivers. Ensure compliance with all transport legislation, Health and Safety requirements, and company policies. Manage vehicle maintenance schedules, inspections, MOTs, tachograph calibrations, and defect reporting. Maintain accurate maintenance records and ensure all documentation is completed and retained in accordance with legal requirements. Ensure all drivers comply with drivers' hours regulations and tachograph legislation, including training, monitoring, and record keeping. Monitor compliance with overloading and speeding regulations, implementing corrective actions where necessary. Ensure all Traffic Commissioner undertakings and statutory reporting requirements are met. Oversee all warehouse operational paperwork, ensuring accurate documentation and compliance with company procedures. Act as the key liaison between the business, customers, clients, and alternative facilities. Ensure operational matters are completed within agreed timescales and produce operational reports for management. Manage warehouse operations to maximise capacity, improve efficiency, and control operational costs. Oversee the effective use of the Moveware system, including bookings and container movements. Accurately record crate usage to support invoicing processes. Manage the operation diary and ensure efficient allocation of resources. Authorise timesheets, expenses, and holiday requests in accordance with company procedures. Support HR by ensuring onboarding documentation for new employees is completed and submitted. Assist with customer queries, complaints, and damage reports. Implement and maintain operational processes and procedures that support continuous improvement. Undertake additional duties as required to meet the needs of the business. Skills and Qualifications: Previous operations or transport management experience within the removals, logistics, or warehouse sector. Strong leadership and people management skills with experience managing operational teams. Good understanding of transport legislation, fleet maintenance, drivers' hours, and tachograph compliance. Knowledge of domestic and commercial moving operations. Excellent planning, organisational, and prioritisation skills. Strong numerical, analytical, and problem-solving abilities. Excellent written and verbal communication skills. Customer-focused with a commitment to delivering high service standards. Ability to motivate teams and work effectively under pressure. Good IT skills, including experience with warehouse or transport management systems such as Moveware. Good literacy and administrative skills. Full UK driving licence (essential). Physically fit with a willingness to work flexible hours. JR335: Transport Operations Manager Location: Uxbridge Salary: £38,000 - £42,000 per annum

PURPOSE OF ROLE At QBS, we do more than distribute software: we optimise how it reaches the market. We connect software publishers and resellers through a smart, seamless, and scalable platform that drives sustainable growth across the technology ecosystem. With more than 35 years of experience in the software channel, we have built a proven model focused on removing complexity, accelerating go-to-market execution, and unlocking measurable growth opportunities. Operating in over 24 countries, we combine global scale with strong local expertise, enabling our partners to succeed in an increasingly dynamic and competitive software landscape.The Account Executive is a key driver of QBS's commercial growth, owning a portfolio of partner relationships while actively hunting new business opportunities. This is a role for someone who is equally comfortable picking up the phone to a lapsed customer as they are negotiating terms with a long-standing partner: someone who takes genuine ownership of their pipeline and pride in hitting their numbers. You'll manage the full sales journey end-to-end: generating and qualifying leads, onboarding new partners, growing existing accounts, and ensuring every customer interaction reflects QBS's commitment to service excellence.KEY DUTIES AND RESPONSIBILITIES Account ManagementManage and maintain relationships with existing and new leads, building trust and rapport to unlock cross-sell opportunitiesMaintain and grow existing revenue by cultivating strong, lasting partner relationshipsOwn account management of House Accounts, including account mapping and gap analysisOnboard new partners, supporting account set-up and early-stage relationship buildingProvide partner feedback to the business and help shape ongoing partner engagement initiativesNew Business & Lead GenerationProactively generate new leads of your own, profiling effectively to uncover opportunityMake a minimum of one hour of outbound calls daily to lapsed and potential customersNurture and re-engage leads that aren't yet sales-readyWork closely with the Sales Manager to strategically target a wider marketSales, Negotiation & Order ManagementAccurately generate quotes and manage the full sales cycle: following up, negotiating, revising, and closingNegotiate terms, pricing and discounts with customersProcess and manage sales orders accurately, liaising with purchasing on ETAs and customer updatesAchieve targets while growing turnover and margin, flagging and addressing any shortfalls earlyReporting & Data IntegrityProvide weekly pipeline reports and updatesEnsure CRM data is accurate, complete, and kept up to date at all timesCustomer ExperienceRespond to customer complaints promptly and professionally, protecting the partner relationshipQUALIFICATIONS, SKILLS, KNOWLEDGE & EXPERIENCEEssential:Minimum of 2 years of sales experience (call centre, face-to-face, telesales, or account management)Strong interpersonal and telephone communication skills, able to engage confidently at all levels.Positive, proactive self-starter with a genuine "can-do" attitude.Proven ability to manage, meet, and exceed sales targets.Experience in pipeline management and working to KPIs.Proficient with Microsoft Office and generally computer literateDesirableExperience or knowledge within the IT/software sector.Experience in a fast-paced, target-driven environment.Familiarity with CRM systems and pipeline reporting tools.Benefits:Attractive salaryCommission OTECompetitive contributory pension schemePrivate Medical InsuranceHealthcare schemeCycle To Work schemeLife CoverOnline retail discountsFull training and development programmeMentoring opportunitiesOpportunities for promotion and career progressionOUR INCLUSION COMMITMENTAt QBS, diversity and inclusion are fundamental to how we operate and grow as an organisation. We are committed to building a workplace that reflects a broad range of backgrounds, experiences, and perspectives, recognising that diverse teams drive stronger performance, better decision-making, and long-term success. We foster an environment where all employees are treated with respect, have equal opportunity to succeed, and are empowered to contribute meaningfully. We welcome talent at every stage of career development and value individuals who demonstrate professionalism, capability, and a commitment to making a positive impact.TPBN1_UKTJ

Job description TPS Parts Sales Executive - Park Royal Fun, exciting, rewarding work. Join us for the ride! Working with world-class brands as a Parts Sales Executive you'll have the drive to deliver outstanding and trusted experiences for our customers. As part of a successful, global automotive group, you'll broaden your experience across both sites and brands. And with the right support from us, you'll be able to progress as high as you can aim. What we can offer you Enjoy 33 days of annual leave (including bank holidays) to rest and recharge Save money every day with our exclusive retail discounts Drive a great deal with discounts on new and used cars, plus servicing offers Plan for the years ahead with our company pension scheme Balance home and work with our industry-leading family-friendly policies designed to help you spend more time with the people that matter Commute for less with our cycle-to-work scheme Prioritise your wellbeing with dedicated support for you and your family 24/7 access to healthcare professionals , ensuring you get the expert advice you need quickly and easily Make a difference with a paid day to volunteer in your community Invest in your future with our company share purchase plan Earn financial rewards when you refer a friend to join the team Keep learning and growing with our training and development opportunities for everyone. Life assurance with the option to increase cover We're open to flexible working options - just ask What you'll do day to day Achieve sales KPIs and revenue targets by accurately identifying customer parts requirements through effective questioning, diagnosis, recommendations, promotions and upselling. Deliver exceptional customer service at all times, building strong relationships through regular telephone and face-to-face contact while handling enquiries, orders, complaints and credit queries professionally. Maintain strong knowledge of the TPS product range, brand USP (genuine vs non-genuine), promotions and systems to confidently overcome objections and maximise sales opportunities. Use TPS systems accurately (e.g. EKTA/VIN lookup) to process orders, maintain customer records, complete documentation and ensure compliance with data protection and business standards. Support Centre operations as required, including receiving and allocating parts, assisting with stock checks, reporting damages or losses, sourcing parts and maintaining displays to manufacturer standards. Work closely with the Sales Manager, Centre team, manufacturers and suppliers to support sales targets, service delivery and continuous improvement. Maintain a professional appearance, organised working environment and high standards of integrity, compliance and customer satisfaction. Helpful skills and qualifications Don't worry about ticking off every single skill here - if you care about delivering great experiences as much as we do, we want to hear from you. Experience in a parts, distribution, telesales or fast-paced sales environment, with regular customer contact. Motor industry experience preferred. Strong communication skills, professional telephone manner and good IT skills. Ability to build strong relationships and work independently or as part of a team. Excellent attention to detail, able to work to timescales with a strong customer-service focus. Full UK driving licence required. We welcome applications from all backgrounds and encourage those eager to learn to apply. We value diversity and believe it strengthens our team. If you don't meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply. Be part of something big Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail. But you don't need to love cars to work with us - you just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people. Our Values At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all that we do. Respect - Integrity - Transparency - Teamwork - Professionalism These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team. TPBN1_UKTJ

Relocruitment is working with an established and growing removals company to recruit an experienced Operations Manager to lead their Uxbridge depot. About Our Client Our client is a well-respected name in the domestic and commercial removals sector, committed to delivering world-class service to their clients. With a strong focus on compliance, quality, and customer satisfaction, they've built a reputation for reliability and professionalism. This is an opportunity to join a business that values its team and invests in operational excellence. The Role This is a hands-on leadership position where you'll take full ownership of the operational success of the branch. Reporting to the Branch Manager, you'll lead the team, manage fleet compliance, oversee warehouse operations, and ensure every move runs smoothly. You'll be the driving force behind efficiency, safety, and customer satisfaction—balancing strategic oversight with day-to-day problem-solving. Your key focus areas: Fleet & Compliance Management Maintain full HGV operator compliance including vehicle maintenance, tachograph management, and drivers' hours Ensure all legal and Traffic Commissioner undertakings are met Manage MOT schedules, inspections, and defect reporting systems Warehouse & Resource Management Oversee warehouse operations, storage administration, and container movements Manage inventory, crate usage tracking, and maximise warehouse capacity Lead and motivate the warehouse team to deliver exceptional results Team Leadership Manage and develop foremen, porters, and drivers to achieve high performance Handle operational diaries, timesheets, expenses, and holiday planning Foster a professional, motivated, and efficient team culture Customer & Client Relations Act as the primary operational contact for clients and resolve queries effectively Support the Branch Manager with complaints, damage reports, and correspondence Ensure seamless communication throughout every customer journey What We're Looking For You'll be an experienced operations professional with a strong background in removals or logistics. You understand transport legislation, fleet management, and the importance of compliance. You're a natural leader who can motivate teams, solve problems under pressure, and keep everything running like clockwork. Essential experience and skills: Proven leadership and team management ability Strong knowledge of domestic and commercial removals operations Understanding of transport legislation and HGV operator compliance Excellent planning, organisational, and communication skills Customer-focused with a problem-solving mindset Full UK driving licence and physical fitness required What's On Offer Salary: £38,000 - £42,000 per annum Location: Uxbridge Hours: 45 hours per week (flexibility required for operational needs) Full-time permanent position with a respected removals company The opportunity to lead and shape branch operations A varied, challenging role where no two days are the same If you're ready to take the next step in your removals career and lead a successful operation, we want to hear from you

Social Housing Operations Manager Location: Harrow Salary: GBP35,000 - GBP40,000 per year Job type: Full-time, permanent Bridge Recruitment is helping one of our established clients recruit an experienced Social Housing Operations Manager to join their ever-expanding team. Plenty of career progression! Responsibilities of the Social Housing Operations Manager: · Lead and manage the performance of Customer Service, Operations Coordinators and office staff. · Set team priorities and allocate workloads to meet operational targets. · Manage office rotas and ensure adequate cover during absences and peak periods. · Conduct one-to-ones, appraisals, performance reviews and team meetings. · Monitor attendance, compliance and adherence to company procedures. · Coach and develop staff to deliver excellent customer service and operational performance. · Foster a positive, accountable and collaborative team culture. · Ensure high standards of customer communication across phone, email and resident updates. · Handle escalated complaints and complex customer issues, driving effective resolutions. · Monitor customer feedback and identify opportunities for service improvement. · Oversee the coordination of repairs, servicing, planned works and housing maintenance activities. · Ensure jobs are accurately scheduled, prioritised and completed within service standards. · Monitor engineer diaries, workloads, overdue jobs and follow-on works. · Liaise with engineers, subcontractors and internal teams to minimise delays. · Oversee purchase orders, parts management and job completion processes. · Support emergency response planning and operational continuity. · Produce and analyse performance reports, KPIs and operational dashboards. · Identify trends and implement actions to improve service delivery and efficiency. · Present performance updates and recommendations to management. · Support client meetings, KPI reviews and contract reporting. · Ensure compliance with client requirements and contractual standards. · Support the mobilisation of new contracts and operational processes. · Monitor costs, expenditure and purchasing to support budget control. · Identify cost-saving opportunities and operational efficiencies. · Lead continuous improvement initiatives and implement best practices. · Develop and maintain procedures, templates and operational documentation. · Ensure compliance with GDPR, safeguarding, company policies and quality standards. · Support internal, client and ISO audits, maintaining accurate records. · Identify, manage and escalate operational risks and compliance issues. · Build strong relationships with clients, managers, engineers and support teams. · Work closely with HR, Finance, Supply Chain, Compliance and IT to support business operations. · Escalate technical or contractual matters appropriately while ensuring effective coordination. Requirements of the Social Housing Contracts Manager: · Proven experience managing a customer service, repairs, scheduling, helpdesk, operations or office-based team within social housing, facilities management, building services or a related service environment. · Practical understanding of social-housing repairs and maintenance, including resident communication, appointments, reactive jobs, servicing, access, parts, further works and contractor coordination. · Demonstrable experience of day-to-day people management, including workload allocation, rotas, one-to-ones, performance conversations, training and maintaining standards. · Strong experience managing high-volume workloads, competing priorities, deadlines and escalations in a fast-moving operational environment. · Confident complaint handling and the ability to communicate sensitively and professionally with residents, including vulnerable customers and people experiencing service failure. · Strong Excel and reporting capability, including Pivot Tables, XLOOKUP or VLOOKUP, SUMIFS, Conditional Formatting, charts and professional report presentation. · Ability to turn raw operational data into clear findings, explain causes and impacts, and recommend practical corrective action. · Commercial awareness, including an understanding of parts usage, labour utilisation, purchase orders, expenditure control, repeat visits and contract performance. · Excellent written and verbal communication, with the ability to work effectively with residents, clients, engineers, managers, suppliers and internal departments. · High attention to detail when reviewing job records, emails, reports, system notes, evidence, action logs and audit documentation. · Confident user of Microsoft Office, Teams, shared drives, CRM or job-management systems, telephony dashboards and digital reporting tools. · A fair, consistent and professional management approach, with the confidence to address underperformance and reinforce company procedures. If you feel like you meet the above criteria for the Social Housing Contracts Manager role, then please apply now

Compliance ManagerWe are seeking an experienced and proactive Compliance Manager to oversee compliance across a growing healthcare transport organisation delivering safe, high-quality, non-emergency patient transport services.This role is responsible for ensuring the organisation operates in line with all relevant regulatory, statutory, and quality standards, including those set by the Care Quality Commission (CQC) and Health & Safety legislation. Working closely with the Head of Compliance, you will lead compliance monitoring, audits, investigations, and continuous improvement initiatives that support operational excellence and patient safety.The successful candidate will be highly organised, analytical, and committed to promoting a culture of compliance, accountability, and continuous improvement throughout the business.Compliance Manager Key ResponsibilitiesConduct regular compliance audits across operational departments to identify risks, gaps, and opportunities for improvement.Support investigations into incidents and complaints, identifying root causes and recommending corrective and preventative actions.Monitor compliance Key Performance Indicators (KPIs) and produce reports to track performance and regulatory compliance.Ensure the organisation remains compliant with current legislation, regulatory requirements, policies, and industry best practice.Work collaboratively with operational and support teams to embed compliance into everyday business activities.Assist in the development, implementation, and review of compliance policies, procedures, and quality improvement initiatives.Prepare compliance reports and present findings and recommendations to senior management.Support internal and external audits and regulatory inspections where required.Compliance Manager Skills & ExperienceStrong knowledge of Care Quality Commission (CQC) regulations and healthcare compliance.Understanding of ISO 9001:2015 Quality Management Systems and continuous improvement processes.Excellent analytical, organisational, and problem-solving skills.Strong verbal and written communication skills.Ability to build positive working relationships across all levels of the organisation.Able to work independently while contributing effectively as part of a wider team.Proficient in Microsoft Office applications and compliance reporting systems.Experience in conducting audits, analysing data, and producing management reports.Strong understanding of risk assessment and risk management principles.Able to prioritise workload, manage multiple tasks, and meet deadlines.Compliance Manager Desirable ExperiencePrevious experience within the healthcare sector, ideally in non-emergency patient transport or ambulance services.Knowledge of NHS service standards, Service Level Agreements (SLAs), and healthcare commissioning requirements.Experience supporting regulatory inspections and quality assurance programmes.Compliance Manager Personal AttributesHighly organised with exceptional attention to detail.Professional, ethical, and committed to maintaining high standards.Proactive and self-motivated with the ability to work with minimal supervision.Adaptable and resilient in a fast-paced environment.Strong team player with excellent interpersonal skills.Committed to continuous improvement and delivering high-quality services.Compliance Manager Essential CriteriaFull, clean UK driving licence (manual and automatic).Strong self-discipline and ability to work proactively.Excellent timekeeping, reliability, and professionalism.Strong attention to detail.Clear and confident verbal communication skills.Compliance Manager BenefitsCompetitive salary of up to £60,000 per annum, depending on experience, 23 days annual leave, plus Bank Holidays, Company pension scheme, Ongoing training and professional development programmes, Regular company days, team events, and social activities, Free on-site parking, Opportunity to work within a growing healthcare organisation, Career progression opportunities within a supportive and collaborative environment and the opportunity to make a meaningful contribution to patient care and service quality.TPBN1_UKTJ

ONECARE UK is a professional domiciliary and supported living care provider that has built a reputation on quality. We have an opportunity for a Care Coordinator who is organised, reliable and a team leader. This is an important role in ensuring quality of care is delivered to our service users effectively. We have service users throughout UK who require care and support in their own homes or supported living units. Reporting to: Manager Service Delivery • Coordinate the delivery of care day-to-day operations in Home care / supported living units. • Create and update staff rotas, manage care worker schedules, and handle on-call responsibilities to ensure consistent care. • Liaise with the staff ensuring care plans are reviewed regularly and to make any changes required to the care plans and risk assessments. • Ensure the accuracy and completeness of all documentation held in service users’ folders. To support care staff in their role by providing guidance and supervising. • Provides support to all new care staff, supporting them in their performance. • Monitor all service users receive quality care by the staff. • Ensure the accuracy and completeness of all documentation held in service users' folders and all the written reports and administration are up to date. • To record all necessary information clearly and legibly in line with record keeping policies and procedures. • Responding to the complaints and queries from service users to coordinators. • Liaise with carers/service users ensuring they are informed of any changes. • Have an ability to work in a multi-agency approach. • Apply for and accept care packages from local authority commissioning teams. • Work closely with stakeholders, including local authorities, commissioning teams, and social workers. • To be on-call in case of emergency as and when required. Managing Staff • To support care staff in their role by providing training and guidance and supervising in completing their tasks. • To conduct spot checks and provide ongoing supervision to the care team. • Provide shadow support to all new care staff, supporting them to build competence and confidence in their performance. Communication • Liaise closely with the coordinators regarding effective rota management, recruitment, permanent allocation of care & support workers and the writing of Care & Support Plans. • Identify any training needs of junior care workers and inform to the manager accordingly. • To observe, monitor and report to the Care Manager / Registered Manager, any significant changes in the service user's health or well-being, liaising with professionals within the multi-disciplinary team, as appropriate. • Working with other members of the team to ensure high-quality service provision. Compliance & Safeguarding • To maintain ongoing service user compliance by undertaking care plan and risk assessment reviews. • Ensure a safe as possible living environment for Service Users whilst respecting Service User’s choice and rights, needs and preferences and promoting independence, choice and control. • To compile, review MAR charts and undertake MAR log audits daily. • Ensuring all services are compliant with the legislation, safeguarding, Health & Safety per CQC standards regulations. • Maintaining computer and paper files up to date. • Implementing all office policies, procedures and systems in line with the company guidelines. General • To participate in the growth and development of the business, achieving targets and delivery within budgets. • The responsibilities above are not the exhaustive list. It may be subject to a periodic review. The manager may delegate additional duties required as per business needs. • RFQ Level 6 Essential Requirement • NVQ Level 3 Preferred Per Hour Rate: 12.82£/Hour Hours: 37.5 Hours per Week Annual Salary: 25,000

Your role in the JoJo storyDepartment: Quality, Tech and ComplianceReports to: Technical ManagerYou will be responsible for the quality and compliance of selected ranges we produce under the JoJo brand. You will own key departments and suppliers and will cover development from initial research to production deliver. You will manage and coordinate response as required to customer queries and complaints, bringing to a satisfactory close. You will ensuring the technical department delivers to schedule and to the standard required. Ranges covered will include childrenswear; baby & childrens nursery products and toys; and womens and maternity wear as required for business needs.This position is offered as a fixed-term contract until 14/03/2027.A peek into your daily adventures:Understand the goals of our Technical Strategy and considers implementation in their own areas.Technical DocumentationEnsures technical workbooks and associated paperwork is filed and trackers are updated inline with agreed system.Ensures accuracy of specification sheets and grading at issuing, with aim to drive a right first-time fitting approach.Conducts and documents appropriate risk assessments inline with agreed standards, ensures supplier is clear on product safety requirements.Ensure required warnings and information is in place on labelling & packaging to ensure compliance with appropriate legislative requirements."Product Development and Critical PathDrives the fit session ensuring product is properly assessed for excellence of make and fit, clear comments are recorded, and the final product sealed meets the specification.Attending team production meetings to ensure Critical Path is on track for own product areas and those covered by more junior techs. Alert Technical Manager on any risks to delivery.Assess failed test reports on our testing platform, determines commercial approval or recommend further action required.Ensures products are compliant to hazardous chemical policies, risk assessing and testing as appropriate.Ensures suppliers are clear on and working inline with Technical Handbooks and Technical Policies.Product KnowledgeDemonstrates a core understanding of different fabrics, materials types and trims, and testing procedures. Understands application on final product, suitability for final product and user. Can make recommendation at issuing and during product development.Maintains fabric library, ensures consistency across suppliers.Drive block & grading reviews to ensure excellence of fit across the sizes inline with our customer and brand. Makes informed decisions on updates, cascading to suppliers and other techs as appropriate.Utilises tools such as reviews, store feedback and returns reports to identify issues and action change.Monitors changes to standards and regulations on own products. Alerts Technical Manager to any changes that may impact or affect JoJo product groupsSupplier and Factory ManagementEnsures effective onboarding of a new supplier; ensures the agreed processes are followed, the supplier is clear on expectations and they meet the minimum requirements of our technical standards. All trackers are up to date.All new factories to be approved by Technical Manager prior to PO's being placed.Travels to our factories, and conducts virtual visits to assess technical capabilities and their suitability to JoJo requirements, make recommendations to improve feeding back to buying and technical.Builds good working relationship with key suppliers through general contact, product specific communication, and has good working knowledge of their quality management processes and capabilities.Skills that make you shine:Experience working with toys and footwear is desirable but not essential.Work effectively with E&S to ensure effective cross over of goals, targets and communication.Ensures any green claims or claims on sustainability can be traced and evidenced.Supports Sustainability team as appropriate and required on supplier queries.Supports Ethical team as appropriate and required on supplier queries, working collaboratively on agreed ways of working for onboarding and maintenance.Consciously aiming to improve our environmental impact in own department, actively engaging with suppliers as required to identify areas of improvement and working with sustainability team and buying to see changes through"Understands Customer Service and QC operations. Supports resolutions of issues as required, either directly or via the Senior Technologist and Technical Manager. Travels as required to the DC to check stock.Support more junior members of the team, be proactive in approach and look for opportunities to improve product and processes.Represents JoJo externally on behalf of Technical at meetings or events, feeding back to Technical Team.Just to give you a taste of our culture, well be looking for you to:Be a brand ambassador, safeguarding our values and ethos.Demonstrate honesty and respect in every interaction.Foster collaboration and open, active listeningTake ownership of all aspects of the role.Perks and Benefits:Hybrid Working - up to 3 days in our Battersea OfficeEnjoy 25 days' annual leave plus all bank holidaysExtra day of annual leave for each year youre with us, up to 38 days.Is it your birthday? Take it off and celebrate!Helping plan for the future - enhanced pension scheme.Get on the move - cycle to work scheme.Financial wellbeing app - pay yourself 40% of your earned wages whenever you want.Saving scheme with Smart Money Cymru.Flexible work options.Enjoy fabulous social events.Give back with volunteer days to support our communities.Prioritise your well-being with our Health and Wellbeing hub.Specsavers voucher Get a free sight test and contribution towards glasses (T & Cs) apply.We love our products! Enjoy:40% off JoJo branded lines25% off full-price NEXT products10% off NEXT Beauty productsUp to 10%off most branded productsEmbrace an Its up to you learning environment with ongoing training and development opportunities.Your furry friend doesnt have to stay at home our offices are dog friendly for friendly pooches.Want to know more about JoJo?We make happy and helpful clothes and products that let children be children in all their silly, messy, adventurous, noisy, imaginative joy. But were not just about selling products; were about creating a warm, community-centric environment for our employees and our customers. From 39 locations across the UK and Ireland and a thriving e-commerce platform, we offer a meticulously designed collection of childrens clothing, toys, and essentials designed with love and care: always with children at the forefront of our minds.As a B Corp, our commitment goes beyond commerce, we strive for a sustainable future and take pride in our responsibilities to the planet and our communities. At JoJo, every role, every task and every day is an opportunity to support, inspire and contribute to the well-being of our teams and our customers.We embrace and openly welcome people from different cultures, perspectives, and experiences to create a diverse and enriched environment. We work hard to recruit, develop, and retain the most talented people, regardless of background to make sure we grow our company sustainably and with different cultural influences. By encouraging a diverse and inclusive workforce, we aim to create an environment where everyone can thrive and reach their full potential.TPBN1_UKTJ

ONECARE UK is a professional domiciliary and supported living care provider that has built a reputation on quality. We have an opportunity for a Senior Care Worker who is organised, reliable and a team leader. This is an important role in ensuring quality of care is delivered to our service users effectively. We have service users throughout London who require care and support in their own homes or supported living units. Reporting to: Coordinator/Manager Service Delivery • Supervise the delivery of care day-to-day operations in domiciliary care /supported living unit(s). • Carry out need assessments based upon person-centred approach, outcome-based Care Plans for new service users. Ensuring care plans are reviewed regularly and to make any changes required to the care plans and risk assessments accordingly. • To lead introductory visits every time a Care Worker visits a service user for the first time and ensure their competence is in line with organisation ethos and standards through effective shadowing and training. • Conduct Care Reviews/quality assurance surveys, spot checks and respond to Individual Review Forms completed by care workers. • Monitor all service users receive quality care by the staff. • Ensure the accuracy and completeness of all documentation held in service users' folders and all the written reports and administration are up to date. • Management of medication. • To record all necessary information clearly and legibly in line with record keeping policies and procedures. • Responding to the complaints and queries from service users to coordinators. • Liaise with carers/service users ensuring they are informed of any changes. • Have an ability to work in a multi-agency approach. • To follow rota as allocated by the coordinators in both domiciliary care and supported living units. • To be on-call in case of emergency as and when required. Managing Staff • To support care staff in their role by providing training and guidance and supervising in completing their tasks. • To conduct spot checks and provide ongoing supervision to the care team. • Provide shadow support to all new care staff, supporting them to build competence and confidence in their performance. Communication • Liaise closely with the coordinators regarding effective rota management, recruitment, permanent allocation of care & support workers and the writing of Care & Support Plans. • Identify any training needs of junior care workers and inform to the manager accordingly. • To observe, monitor and report to the Care Manager / Registered Manager, any significant changes in the service user's health or well-being, liaising with professionals within the multi-disciplinary team, as appropriate. • Working with other members of the team to ensure high-quality service provision. Compliance & Safeguarding • To maintain ongoing service user compliance by undertaking care plan and risk assessment reviews. • Ensure a safe as possible living environment for Service Users whilst respecting Service User’s choice and rights, needs and preferences and promoting independence, choice and control. • To compile, review MAR charts and undertake MAR log audits daily. • Ensuring all services are compliant with the legislation, safeguarding, Health & Safety per CQC standards regulations. • Maintaining computer and paper files up to date. • Implementing all office policies, procedures and systems in line with the company guidelines. General • To participate in the growth and development of the business, achieving targets and delivery within budgets. • The responsibilities above are not the exhaustive list. It may be subject to a periodic review. The manager may delegate additional duties required as per business needs. • RFQ Level 6 Essential Requirement • NVQ Level 3 Preferred Per Hour Rate: 12.82£/Hour Hours: 37.5 Hours per Week Annual Salary: 25,000

Hotel Duty Manager The shifts are 630am - 330pm and 3pm to 11pm / 5 out of 7 days including evenings and weekends Based in Uxbridge £18.57 per hour 6 - 12 months Main accountabilities: Leading by example to develop and motivate the team. Operate the Opera Hotel Property Management System to effectively manage all guest reservations. Support completion of month end financial submission. Recruiting, training and actively managing in house staff to ensure a satisfactory performance is achieved on time. Ensuring that staff whilst on duty, are working to the standards expected by management and that accurate records on time sheets are recorded for payment purposes. Must be able to arrange cover or step in should there be a staff shortage on shift Observe and monitor workers' performance to make sure that company rules and procedures are being followed. Confer and co-operate with other department managers to co-ordinate hotel activities Answer questions about hotel policies and services, and resolve customers complaints. Purchase supplies or services from outside vendors Inspect hotel for cleanliness and appearance. Co-ordinate front-office duties and resolve problems. Greet and register guests. Collect payment and cash up and record money earned and spent. Assign duties to workers and schedule shifts to suit the needs of the business Analyse financial information, create reports to meet the requirements of the business as requested. Coach colleagues on how to do undertake the duties of their role and motivate them to finish projects, and meet deadlines. Additional Duties & Responsibilities Ensuring that customers receive the correct standard of service delivery to the specified standard on time and in a pleasant and polite manner Be able to advise dissatisfied customers on Customer Complaints procedure and try to rectify problems Be visible and available to guests in the restaurant, lounge and bar areas during peak service times. Whilst on duty, ensure that all standard checklists are implemented, used as prescribed and guidance is followed across all areas. To ensure the cleanliness and checking of public areas and back of house and hotel surrounds are carried out efficiently and that it is clean according to the hotel operating standards Ensuring that expenditure is kept within budget by careful monitoring and seeking approval for additional expenditure prior to ordering. Ensuring that the University and hotel's financial procedures are followed. Ensuring that staff provide you with correct and accurate information to enable payments to be processed. Aim to achieve maximum occupancy levels in order to maximise income potential and to record the appropriate statistics accurately. Ensuring that procedures are in place and followed for banking and keeping all takings and monies securely. Presents a weekly business update to the Head of Hotel and attend a formal monthly financial review.Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

Ensure the timely investigation and response to all customer complaints, delays, and other incidents with service impact Assist the Senior Account Manager to ensure trials are coordinated with clear objective, success criteria and measurements.

Marks Consulting Partners are currently looking for a Housing Options Manager to work with one of our Local Authority clients. What the Job Will Be Doing • Managing and supporting a team of Housing Options and Homelessness Officers., • Overseeing homelessness assessments and statutory decisions under Part VII of the Housing Act 1996., • Ensuring compliance with the Homelessness Reduction Act 2017, the Homelessness Code of Guidance and all relevant legislation., • Monitoring caseloads, KPIs, service standards and customer outcomes., • Providing technical guidance on complex homelessness cases, including eligibility, priority need, intentional homelessness and local connection., • Reviewing the quality and accuracy of Section 184 decision letters, Personalised Housing Plans and case records., • Managing escalated complaints, legal challenges and high-risk cases., • Developing and implementing effective homelessness prevention and relief strategies., • Working closely with internal departments, Registered Providers, support agencies and external partners., • Supporting the effective use and procurement of temporary accommodation and private rented sector options., • Producing performance reports and identifying opportunities for continuous service improvement., • Managing staff performance, supervision, training, development and absence management., • Ensuring safeguarding concerns are identified, recorded and escalated appropriately. What You Will Need • Previous management experience within a Housing Options or Homelessness service., • Strong knowledge of Part VII of the Housing Act 1996 and the Homelessness Reduction Act 2017., • Experience managing complex homelessness assessments and statutory decision-making., • Excellent understanding of homelessness prevention, relief and temporary accommodation duties., • Experience managing performance, KPIs and operational service delivery., • Ability to lead, motivate and develop high-performing teams., • Strong communication, organisational and decision-making skills., • Experience managing complaints, legal challenges and complex casework., • Good understanding of safeguarding, equality legislation and data protection., • Previous experience working within a Local Authority Housing Service

Clinic Manager / Practice Manager Location: London / North West London £55,000 - £60,000 Purosearch are working with a leading health clinic in London to recruit an experienced Practice Manager / Clinic Manager to lead the day-to-day operations a specialist women's health clinic. This is a key leadership role responsible for ensuring exceptional patient experience, operational excellence, regulatory compliance, and commercial performance. Working closely with the Medical Director and multidisciplinary clinical teams, you will oversee all non-clinical operations, ensuring our patients receive a seamless, compassionate, and high-quality service throughout their health journey. As Clinic Manager, you will be responsible for: Operational Leadership Oversee the daily operational management of the clinic. Ensure efficient scheduling, patient flow, and coordination across all departments. Manage staffing rotas, clinic capacity, and operational continuity. Identify and resolve operational challenges to maintain excellent service delivery. Patient Experience Deliver an outstanding patient-centred experience throughout the fertility journey. Monitor patient satisfaction and implement service improvements. Manage complaints professionally and ensure effective service recovery. Promote a culture of empathy, professionalism, and exceptional customer care. Financial & Commercial Performance Support delivery of the clinic's financial and operational targets. Monitor clinic activity, treatment starts, appointment utilisation, and revenue performance. Work with Finance to support budgeting and minimise revenue leakage. Oversee billing processes, cancellations, and refunds. Leadership & People Management Lead and develop operational and administrative teams. Recruit, coach, and manage staff performance in partnership with HR. Ensure compliance with mandatory training and competency requirements. Foster a positive, engaged, and high-performing team culture. Marketing & Business Development Oversee clinic marketing activities to support sustainable growth. Monitor enquiry levels, lead conversion, and marketing effectiveness. Support patient acquisition initiatives, events, and referrer engagement. Quality & Compliance Ensure compliance with HFEA regulations, CQC standards, clinic policies, and quality management systems. Support audits, inspections, incident management, and continuous quality improvement. Maintain operational readiness for regulatory inspections. Reporting & Governance Produce weekly KPI reports and monthly operational reports. Monitor performance dashboards and identify improvement opportunities. Maintain accurate operational records and reporting. About You We're looking for a confident, organised, and commercially aware healthcare manager who enjoys leading teams and delivering exceptional service. Essential Degree in Healthcare Administration, Business Management, Nursing, Life Sciences, or a related discipline. At least 5 years' experience in healthcare clinical management or practice management. Experience managing multidisciplinary teams and supervising staff. Strong knowledge of healthcare quality management and regulatory compliance. Excellent communication, leadership, and organisational skills. Financial awareness and strong problem-solving ability. For more information or to apply please call Steph at Puro (phone number removed)

A reputable Local Authority is seeking an experienced and motivated Estates Parking & Garage Manager to lead the delivery of its Parking & Garages Service. This is an excellent opportunity for an experienced housing, estate services, parking, or operational management professional to manage a high-profile service that supports residents, generates income, and contributes to the effective management of housing estates across the borough. Rate: £27.75-28.96 per hour PAYE (£37.13 per hour Umbrella) Location: Greater London Contract: Interim with potential to become permanent Working Pattern: Hybrid Working – 3 Days Per Week Office-Based The successful candidate will be responsible for overseeing the day-to-day management of parking spaces and garage stock, maximising occupancy and income, managing a small team, delivering service improvements, and ensuring a high standard of customer service. Key Responsibilities Lead and manage the delivery of the Parking & Garages Service across the Authority's housing estates. Manage garage and parking space lettings, transfers, waiting lists, and occupancy levels. Develop and implement strategies to maximise income generation and minimise voids. Monitor and manage rent accounts, arrears recovery, and debt reduction initiatives. Supervise, support, and develop a team of officers, ensuring high levels of performance and customer service. Investigate and resolve complex resident enquiries, complaints, and service requests. Manage escalated cases, including Councillor and senior stakeholder enquiries. Lead on service improvement projects, including garage refurbishment programmes and parking-related initiatives. Work closely with internal departments, contractors, enforcement teams, and external stakeholders to deliver service objectives. Monitor contractor performance and ensure service standards are achieved. Produce management reports, performance information, and KPI data to support service delivery and decision-making. Ensure compliance with relevant legislation, policies, procedures, and health and safety requirements. Support budget monitoring and contribute to the effective management of service expenditure and income.Essential Experience Experience leading and managing staff, including performance management and service delivery. Strong background in income management, arrears recovery, and maximising service income. Experience managing customer complaints and resolving complex service issues. Knowledge of housing management, estate services, parking operations, or property management. Experience working with contractors and managing service performance. Ability to analyse performance data and produce management reports. Excellent communication, stakeholder management, and problem-solving skills. Experience delivering service improvement and operational projects.Desirable Experience Knowledge of parking legislation, estate parking management, or garage services. Experience working within a social housing environment. Understanding of budget management and financial monitoring. Experience responding to Councillor, MP, or senior stakeholder enquiries.We are looking for a proactive and customer-focused manager who can balance operational service delivery with strategic improvement. The successful candidate will be an effective leader with strong stakeholder management skills and a proven ability to maximise income, improve performance, and deliver excellent outcomes for residents and the organisation. If you have a background in Housing Management, Estate Services, Parking Operations, Income Management, or Property Services and are looking for your next interim challenge, we would welcome your application. Apply Now for the Estates Parking & Garage Manager role

Senior Leasehold Property Manager An excellent opportunity for an experienced Senior Leasehold Property Manager to lead a customer-focused leasehold resolution team, support complex case management and help deliver a high-quality service across a diverse housing portfolio. If you’ve also worked in the following roles, we’d also like to hear from you: Leasehold Property Manager, Leasehold Manager, Senior Property Manager, Property Manager, Leasehold Services Manager, Leasehold Team Leader, Housing Manager, Block Property Manager, Leasehold Resolution Manager SALARY: £39,400 to £41,474 pro rata + Benefits LOCATION: Hybrid working from home with 2 Days per Week from the Office in Ealing (W5) JOB TYPE: 6 Month, Full-Time, Fixed-Term Contract WORKING HOURS: 35 Hours per Week, Monday to Friday JOB OVERVIEW We have a fantastic opportunity for a Senior Leasehold Property Manager to lead, manage and motivate a team of leasehold professionals delivering a customer-centred resolution service. Working as the Senior Leasehold Property Manager, you will ensure compliance with leasehold legislation, fire safety regulations, governance requirements and lease obligations, while acting as a senior escalation point for complex, sensitive and high-risk leasehold matters. As the Senior Leasehold Property Manager, you will support service improvement through performance data, customer feedback and complaint trends, helping to improve response times, resolution outcomes, customer satisfaction and overall service delivery. DUTIES Your duties as the Senior Leasehold Property Manager include: • Lead and Manage the Team: Develop, support and manage leasehold professionals, setting clear objectives and promoting accountability, collaboration and continuous improvement, • Oversee Leasehold Resolution Services: Ensure effective delivery of a high-quality, customer-focused resolution service across a diverse leasehold portfolio, • Manage Complex Cases: Oversee leaseholder enquiries, complaints, disputes and escalated matters, ensuring compliance with statutory requirements, policies and lease obligations, • Provide Senior Escalation Support: Act as the senior point of contact for complex, sensitive and high-risk leasehold issues, • Monitor Service Performance: Review service standards, response times, resolution outcomes, customer satisfaction and complaint reduction activity, • Analyse Data and Feedback: Use performance data, customer feedback, complaint trends and operational risks to identify service improvements, • Build Stakeholder Relationships: Work with internal teams, managing agents, legal representatives, contractors, local authorities and external partners, • Represent the Organisation: Attend stakeholder meetings, resident forums, tribunals, hearings and external proceedings where required, • Maintain Records and Compliance: Ensure accurate records, robust case management and compliance with governance, regulatory and audit requirements CANDIDATE REQUIREMENTS ESSENTIAL • Strong experience leading and managing a team, • Experience delivering front-line customer-facing services, • Excellent knowledge of current housing and leasehold legislation, • TPI qualification, relevant property or housing professional membership, or relevant experience, • Good working knowledge of Microsoft Office, Outlook, Word, Excel and CRM systems, • Excellent written and verbal communication skills, including the ability to present in high-pressure environments, • Ability to manage complex customer issues, legal cases, building safety matters and service charge challenges, • Strong stakeholder management, problem-solving and continuous improvement skills DESIRABLE • Relevant technical or building safety qualification, or willingness to undertake one in line with changing legislation, • Experience adopting a continuous improvement approach and adapting to change, • Full UK driving licence BENEFITS • 25 days’ holiday plus Bank Holidays • Up to 8% contributory pension • Flexible benefits • Salary exchange benefits • Rewards and discounts • Annual allowance of up to £300 to use towards health and lifestyle benefits for you and your family The organisation recognises that some people will only apply for a role if they meet 100% of role requirements. If this sounds like you, they’d still encourage you to apply should you not feel you meet the criteria 100%. This role requires a DBS Check APPLY TODAY… By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-C14963 Full-Time, Fixed-Term Contract Jobs, Careers and Vacancies. Find a new job and work in Ealing, West London. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.

Accountable To: General Manager Responsible For: Wembley Restaurant Front of House (FOH) and Back of House (BOH) Job Summary Bread Ahead is looking for an ambitious and hands-on Assistant Manager to support the day-to-day operation of our Wembley restaurant. Working alongside the General Manager and Head Chef, you will help lead a busy team, deliver exceptional guest experiences, maintain high operational standards and support the commercial success of the business. This is an ideal opportunity for an experienced hospitality supervisor or assistant manager looking to develop their leadership career within one of London's most recognised artisan bakery and restaurant brands. Key Responsibilities Support the General Manager in leading daily restaurant operations. Deliver exceptional customer service and ensure consistently high hospitality standards. Lead and motivate Front of House teams during service. Assist with recruitment, onboarding, training and team development. Support labour scheduling, stock control and waste management. Handle customer feedback and resolve complaints professionally. Monitor sales performance and help drive revenue opportunities. Ensure compliance with Food Safety, Health & Safety and company policies. Maintain excellent standards of cleanliness, presentation and brand execution. Step into the duty management role in the General Manager's absence. Essential Requirements Previous experience as an Assistant Manager, Supervisor, Duty Manager or similar hospitality leadership role. Strong leadership and team development skills. Passion for food, hospitality and exceptional customer service. Commercially aware with experience managing labour, sales and operational standards. Calm, organised and able to perform in a fast-paced environment. Flexible to work evenings, weekends and event days. About the Role The responsibilities and expectations outlined above are key to the success of this role. This is not an exhaustive list and duties may change in line with business requirements and operational needs. TPBN1_UKCT

Warehouse Operative MAIN FUNCTION OF JOB: To ensure that customers receive a fast and efficient response to distribution enquires, building customer loyalty and enhancing the company’s reputation for service. A full UK driving license is requried in order to be suitable for this role MAIN DUTIES/RESPONSIBLITIES : Picking and packing. Loading and offloading vehicles. If making deliveries you are also responsible for: Daily vehicle checks Cleanliness of vehicle Working within service level criteria. Daily branch proposal and continuous stock taking. Day-to-day administration. Participation in the annual stock take. You should: Provide a friendly and helpful response to customer enquires to their total satisfaction in order to contribute to the distribution team’s goal of improving service levels to be the best in the industry. Provide accurate and regular order handling to help achieve minimum time delay between receipt of order and despatch of goods, therefore maximising sales/stock turnover. Resolve customer queries/warranty/credits/complaints to the satisfaction of all parties. Identify and work with third party distribution providers, identify potential problems to ensure the smooth flow of orders and customer satisfaction. Maintain close contact with customer service staff, understand their working practices and be proactive in preventing the occurrence of avoidable problems for our customers. Communicate enquires to the External Sales Engineers to enable maximisation of potential sales. Provide cover within the branch / trade counter, at which you are based, during unplanned absences. Ensure that the warehouse and trade counter support sales in achieving product sales / and market share in accordance with company objectives. Communicate effectively with the Branch Manager Acquire and demonstrate the necessary selling skills, product knowledge and understanding of company policy to work effectively. Provide assistance and motivation to all colleagues when required. Work within Goldmine sales procedures in the branch environment. Work with the Branch Manager to ensure that customers’ required levels of service are being met. Ensure that complaints, as they affect your direct responsibility, are promptly dealt with, in a professional manner. Maintain company property to the required standard. Represent the company in a business-like manner and maintain a standard of dress and appearance in keeping with the job and position within the company. Be prepared to assist with out-of-hours services to customers when the need arises. Participate in the company annual stock check. As an employee, you have a legal duty to take reasonable care of yourself and others and to co-operate with management on all aspects of health and safety, as set out in the Employee Safety Handbook. Ensure familiarisation with data protection procedures set down by the organisation as a result of the General Data Protection Regulation and understand that any breach could result in the organisation’s sensitive and confidential data being disclosed to competitors and other interested parties. Any ad hoc duties as required by the Branch Manager, Assistant Branch Manager or a Director. SKILLS REQUIRED To be an effective communicator. The selling skills, product knowledge and understanding of company policy required to work effectively on the trade counter

JOB DESCRIPTION Our Extra Care schemes support older people living in their own homes by providing a warm and friendly housing management service. We have a permanent, full-time opportunity for a Housing Assistant at our Extra Care Scheme in Ruislip. About the role Reporting into the Extra Care Scheme Manager, you will play a key role in delivering a safe, welcoming and high-quality living environment for our residents. Acting as a first point of contact, you will provide advice and support on tenancy management, repairs and rent enquiries, ensuring residents receive excellent customer service and are connected with the right specialist teams when needed. You will build positive relationships with residents, respond to concerns and complaints in a timely manner, and work collaboratively with colleagues, contractors and external partners to ensure resident issues are resolved effectively. You will also help maintain a safe and compliant scheme by carrying out routine health and safety checks, supporting safeguarding procedures and completing relevant incident reporting. Through proactive communication and a resident-focused approach, you will contribute to creating a supportive community where residents feel safe, valued and well informed. You will also be able to demonstrate these essential skills: Experience of working with customers and acting on their feedback to continuously improve service quality and outcomes. Strong team player with the ability to build positive working relationships. Demonstrates a commitment to high standards, with a focus on performance and excellence. Positive, proactive, and enthusiastic approach, with the ability to use initiative and adapt to changing priorities. Good level of IT skills and working knowledge of standard business systems. Good oral and written communication skills. Good administration and organisational skills. Basic understanding of Health & Safety requirements & best practice. If this sounds like the role you have been looking for, we would like to hear from you, apply today. To find out more about the key responsibilities of this position and to ensure you meet the essential criteria, please review the role profile. TGPCVL

Commercial Accounts & Operations Manager Location: Harrow Salary: GBP35,000 - GBP40,000 per year Job type: Full-time, permanent Bridge Recruitment is helping one of our established clients recruit an experienced Commercial Accounts & Operations Manager to join their ever-expanding team. Plenty of career progression! Responsibilities of the Commercial Accounts & Operations Manager: · Build and maintain strong relationships with commercial clients and key stakeholders. · Act as the primary contact for client enquiries, service reviews, complaints and escalations. · Identify opportunities to improve client satisfaction, retention and business growth. · Manage commercial enquiries from initial enquiry through to quotation and completion. · Prepare accurate quotations, proposals and tender documentation. · Maintain and develop a healthy sales pipeline, following up opportunities to maximise conversion. · Identify opportunities for additional services, maintenance contracts and system upgrades. · Coordinate reactive, planned and project work to meet client requirements and service levels. · Allocate resources and liaise with engineers, suppliers and subcontractors to ensure efficient delivery. · Monitor work progress, resolve delays and ensure effective communication throughout. · Manage commercial projects from planning through to completion, ensuring delivery on time and within budget. · Coordinate project plans, documentation, variations and client handovers. · Work closely with technical teams to deliver effective and compliant solutions. · Translate technical information into clear client communications and proposals. · Lead, support and develop B2B office staff, promoting high standards of customer service and performance. · Allocate workloads, conduct performance reviews and identify training and development needs. · Support recruitment, onboarding and team development. · Monitor commercial performance, profitability and work in progress. · Ensure accurate records, approvals, purchase orders and invoicing documentation are maintained. · Support forecasting, reporting and revenue planning. · Produce and present performance reports, highlighting trends, risks and improvement opportunities. · Drive continuous improvement by enhancing processes, reporting and operational efficiency. · Ensure compliance with company procedures, health and safety, quality standards and client requirements. · Support audits, risk management and information security requirements. · Participate in the out-of-hours rota, coordinating emergency responses and ensuring effective handovers. Requirements of the Commercial Accounts & Operations Manager: · Proven managerial, supervisory or team-lead experience in a commercial service delivery environment. · Demonstrable experience working for, or closely with, a facilities-management company or facilities-services provider. · Strong background in commercial account coordination, sales coordination, client support or business operations within the facilities-services industry. · Evidence of seeing projects or complex works through from initial enquiry and scope to delivery, handover and commercial close-out. · Practical understanding of HVAC services, building maintenance, facilities management, planned preventative maintenance and Building Management Systems (BMS). · Strong negotiation, quotation follow-up and client-relationship skills, with the confidence to discuss value, timescales and commercial terms. · Ability to manage competing priorities, multiple clients, operational escalations and strict deadlines without losing ownership of actions. · Strong commercial awareness, including an understanding of labour, material and subcontractor costs, margin, WIP and invoice readiness. · Excellent written and verbal communication skills, including professional proposals, client updates, meeting notes and escalation responses. · Confident use of Microsoft Office, especially Outlook, Word and Excel, together with CRM, job-management or facilities-management systems. · Strong analytical, organisational and problem-solving skills, with the ability to interpret KPIs and turn findings into practical actions. · Willingness and ability to participate in the departmental out-of-hours escalation and call-out rota. If you feel like you meet the above criteria for the Commercial Accounts & Contracts Manager role, then please apply now

As a Customer Care Manager in the retail industry, based in London, you'll oversee the day-to-day operations of the customer service team, ensuring smooth and efficient support for customers. Your role will involve managing queries, resolving issues, and maintaining high service standards that help the business run effectively. Client Details An organisation in the retail industry located in London. Description Customer Experience Lead the day-to-day operation of the Customer Care function, ensuring a seamless and luxury customer experience. Act as an escalation point for complex customer enquiries and complaints, resolving issues professionally and efficiently. Ensure all customer interactions align with The Outnet's brand values and service standards. Continuously review and improve customer journeys across all touchpoints. Develop processes that enhance customer satisfaction while balancing commercial objectives. VIP Customer Management Build and maintain exceptional relationships with VIP and high-value customers. Deliver a personalised concierge-style service for premium customers. Proactively identify opportunities to enhance loyalty and retention. Manage sensitive or high-profile customer cases with discretion and professionalism. Partner with Buying, Merchandising and Marketing teams to support VIP initiatives and events. Foster a positive, collaborative and customer-focused culture across all customer touchpoints within The Outnet and our partner organisations. Operational Management Monitor daily service performance across email, chat, phone and social channels. Ensure agreed SLAs and KPIs are consistently achieved. Review workflows and identify opportunities for automation and process improvement. Create and maintain customer service policies and knowledge resources. Work closely with Logistics, Technology, Finance and Warehouse teams to resolve operational issues impacting customers. Data & Performance Analysis Use customer data and operational metrics to identify trends and opportunities. Produce regular reporting on service performance and customer insights. Analyse root causes of recurring issues and implement preventative solutions. Monitor customer satisfaction measures and recommend improvements. Support strategic decision-making through data-driven recommendations.Typical metrics may include: Customer Satisfaction (CSAT) Net Promoter Score (NPS) First Contact Resolution Response and Resolution Times Service Level Achievement Customer Retention Complaint Volumes VIP Customer Engagement Profile Experience managing a Customer Care or Customer Experience team within an e-commerce or retail environment. Strong experience supporting premium or luxury customers. Excellent people management and coaching skills. Highly customer-centric with exceptional communication skills. Strong analytical ability with experience using data to improve performance. Experience producing reports and presenting insights to senior stakeholders. Ability to prioritise multiple demands in a fast-paced environment. Strong problem-solving and decision-making skills. Experience within luxury fashion or premium retail. Knowledge of CRM and customer service platforms (such as Chatwoot, Zendesk, Salesforce, Monday or similar). Experience working with international customers. Understanding of e-commerce operations, fulfilment and returns processes. Job Offer Hourly rate of £16.00 to £19.00, dependent on the level of experience. Temporary position offering flexibility in work arrangements.If you're interested in this role, apply now

Our client is seeking a dynamic and driven Housing Parking and Garages Manager to join their Housing team on a contract basis. This role is pivotal in managing and delivering the housing department's strategy for parking on estates. It encompasses leadership, estate management, and the effective utilisation of parking and garage resources to maximise income and service efficiency. Key Responsibilities: Manage the housing department's strategy for parking on estates, ensuring effective utilisation of parking and garage resources. Promote garage use to maximise income through robust account management and arrears collection. Develop, implement, and embed a continuous improvement culture relating to parking and garages. Progress the garage refurbishment programme and implement new Traffic Management Orders on Housing Estates. Be the main point of contact for all parking-related matters, providing expert advice and ensuring effective cross-departmental working. Accountable for maintaining high standards in garage management systems, including writing and reviewing procedures. Conduct regular team meetings and appraisals to ensure targets, service aims, and staff development needs are met. Monitor and resolve issues related to garage rent recovery, voids management, and complex repairs. Collaborate with various teams, including finance, repairs, and development, to ensure service delivery and address any operational challenges. Identify and implement IT and business solutions to improve service provision and monitor performance. Proactively seek revenue streams for underutilised parking and garage areas, negotiating with private companies as necessary. Handle customer interactions, including investigating complaints and ensuring continuous improvement in customer satisfaction. Job Requirements: Experience in estate management, with a focus on housing and parking services. Strong understanding of customer needs and the ability to define organisational business requirements. Excellent written and numerical skills, with proficiency in drafting reports, presentations, and handling budgets. Proficiency in housing management and rent recovery database systems, as well as Microsoft Office applications. Proven track record of removing barriers and achieving customer-focused services through effective stakeholder collaboration. Experience in performance management, KPI monitoring, and managing a dispersed workforce within a housing environment. Knowledge of relevant legislation impacting parking management within the housing sector. Understanding of relevant Health and Safety legislation in staff management, parking, and building contexts. If you have a passion for estate management and the skills to drive improvements in housing parking and garages, we encourage you to apply now for this unique opportunity with our client

Guest Service Manager The Cura Kensington, a Tribute Portfolio Hotel by Marriott Salary: Competitive Salary + Excellent Benefits About the Hotel The Cura Kensington, a Tribute Portfolio Hotel by Marriott, is a lifestyle hotel located in West London, offering 132 thoughtfully designed bedrooms, a vibrant all-day restaurant and bar, and a dynamic atmosphere that blends energy, creativity, and local spirit. As part of Marriott's Tribute Portfolio, the hotel celebrates individuality and memorable guest experiences. Our Guest Service Manager plays a key leadership role within the Front Office department, ensuring exceptional guest journeys while supporting the smooth day-to-day operation of Guest Services. The Role Reporting to the Front Office Manager , the Guest Service Manager is responsible for supporting the leadership and daily operation of the Front Office team ensuring exceptional guest satisfaction, operational excellence, and compliance with Marriott brand standards. The Guest Service Manager oversees Reception, Guest Relations ensuring every guest receives a seamless experience from arrival through departure. You will lead by example, coach and develop the Front Office team, and work closely with Food & Beverage, Housekeeping, Kitchen and Engineering teams to ensure efficient hotel operations and outstanding guest experiences. You will also provide operational support to the Food & Beverage department when required, particularly during busy service periods, events, or when additional leadership support is needed. Key Responsibilities Support the Front Office Manager in the daily leadership and operation of the Front Office and supporting Food & Beverage when necessary. Supervise Reception, Guest Relations Teams. Lead the Front Office team during assigned shifts, ensuring exceptional guest service and operational efficiency. Act as the senior Front Office representative during designated shifts, escalating operational matters where appropriate. Ensure Marriott brand standards, Tribute Portfolio standards, and hotel policies are consistently achieved. Deliver exceptional guest experiences by proactively engaging with guests, resolving complaints professionally, and creating memorable stays. Manage VIP arrivals, Marriott Bonvoy Elite recognition, group arrivals, long-stay guests, and special requests. Coordinate closely with Housekeeping to manage room availability, room allocations, early arrivals, departures, and out-of-order rooms. Monitor guest feedback, including Marriott GSS, online reviews, and social media, implementing action plans to improve guest satisfaction. Promote Marriott Bonvoy enrolment, room upselling, and other departmental revenue opportunities. Conduct daily shift briefings, handovers, and operational communications within the Front Office team. Train, coach, mentor, and support the development of Guest Service Associates and Supervisors. Assist the Front Office Manager with departmental rotas, payroll administration, annual leave planning, and staffing requirements. Maintain accurate cash handling procedures, banking, and financial controls within the Front Office. Ensure compliance with Health & Safety, Fire Safety, Security, GDPR, and Marriott operational procedures. Handle guest incidents and emergency situations calmly and professionally in accordance with hotel procedures. Carry out regular lobby and Front Office inspections to ensure cleanliness, presentation, and service standards are maintained. Foster a positive, engaging, and collaborative working environment that reflects Marriott's culture and values. About You Previous supervisory or management experience within a Front Office department in a quality hotel environment. Experience within Marriott International or another international hotel brand is highly desirable. Strong knowledge of Front Office operations and guest service excellence. Good understanding of Housekeeping coordination and hotel operations. Excellent leadership, coaching, and team development skills. Passionate about delivering exceptional guest experiences. Strong communication, organisational, and problem-solving abilities. Commercially aware with experience promoting upselling and guest satisfaction initiatives. Experience using Opera PMS (Opera Cloud preferred) and Marriott systems is advantageous. Flexible, hands-on, and able to work a variety of shifts, including weekends and bank holidays. What We Offer Competitive salary with performance-based incentives Global Marriott employee discounts on rooms, dining, and experiences Meals on duty Uniform provided Ongoing Marriott International training and leadership development Excellent career progression opportunities within Marriott International Collaborative and inclusive working environment Regular wellbeing initiatives and social events Pension scheme Employee recognition and reward programmes Lead the Guest Experience At The Cura Kensington, every guest interaction creates a lasting impression. As our Guest Service Manager, you will play a vital role in supporting the Front Office Manager, leading your team by example, and ensuring every guest receives the warm, personalised service that defines our Tribute Portfolio hotel. If you are an experienced Front Office leader with a passion for hospitality, people development, and delivering exceptional guest experiences, we would love to hear from you. TPBN1_UKCT

A bit about us. Grind is a hospitality company that lives in London. Since opening Shoreditch Grind in 2011, we've expanded across London with cafés serving coffee, food and cocktails - as well as coffee trucks and a state-of-the-art coffee roastery. Our pink coffee trucks are parked in London hotspots, serving takeaway speciality coffee to customers on-the-go. We keep it moving fast, fuelling Londons busiest people. We think coffee can be a force for good. Whether it's through creating the UK's first compostable coffee pods, our plastic-free packaging or carbon-free shipping - we're on a mission to be the world's most sustainable coffee company. In 2023, we created our charity, the Better Coffee Foundation, to undo the damage done by the global coffee industry - in our first year, we recovered 43 million pods' worth of ocean-bound plastic. A bit about the role. As General Manager, we expect you to be the one to lead the team, drive service and sales and be the constant face of energy and passion in the truck! The atmosphere in Grind is fast-paced and vibrant, and it is your responsibility to uphold Grind standards and develop a team that thrives under pressure. You will need to be able to implement a strong working ethos and drive sales through the training of all staff. We are looking for an experienced General Manager with knowledge and experience that typically comes from a similar role or equivalent exposure. You will need to demonstrate knowledge and skill in training all levels of staff in various areas of the business. Furthermore, you will need to have had significant exposure to generating rotas, analysing P&Ls, and ensuring business KPI targets are met will be a part of your daily duties. Role responsibilities. Successfully run a high volume & fast-paced coffee shop in line with Grind standards Possess full understanding of our Steps of Service and demonstrate an ability to exceed guest expectations Effectively lead a team of up to 3-8 employees Generate and complete weekly rotas to support payroll Possess a clear understanding of weekly/monthly budgets, and P&L forecasting Strategically manage and meet budgets & business targets Provide ongoing training & developing programs to all team members Hire and onboard all new site employees into the business Implement effective staff initiatives and strategies (to improve retention and team engagement) To motivate all staff and project a positive attitude at all times. To ensure all staff receive regular training, according to Grinds procedures, relevant to their job description, and that training is documented and kept on file. Displays a smart and professional appearance, representing the company in a positive manner To undertake regular team meetings and participate in necessary Management meetings Youll have. Strong managerial and leadership skills A keen eye for the finer details Possess excellent communication skills to enable effective dialogue with colleagues and customers Ability to work well under pressure and use initiative Ability to problem solve and escalate complaints accordingly Dedicated team-player, who strives for excellence and leads by example Strong time-management and prioritisation skills Diversity and Inclusion. Grind is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, colour, national origin, religion, gender, gender identity or expression, sexual orientation, marital status, age, veteran status, or disability status. If there are any adjustments you need to help you bring your best self to an interview with us please let us know. Benefits and Perks. NEST Pension: We offer a pension scheme to help you plan for your future. Financial support: access to interest-free, short-term loans when you need them most Referral Bonus: Earn up to £300 in tiered bonuses for referring great talent to our team Discounts online: Up to 40% off our retail line online. SpectrumLife: Access our confidential Employee Assistance Program (EAP) for personal and professional support. Crew Card: Enjoy 50% off all food and drinks, plus two free coffees a day at Grind locations. Friends & Family Discount: Share the love with discounts for your friends and family on our website and at our sites. Meals on Duty: Enjoy one staff meal on shifts over 6 hours Social Events: Join us for team social events to connect and have fun. Enhanced Maternity and Paternity: Enjoy enhanced maternity and paternity benefits once eligible. Wellbeing Allowance: Up to £200 annually to spend on your wellbeing. Birthday Treat: £20 birthday gift TPBN1_UKCT

Ealing, London – hybrid working Help us build trust, improve services and deliver better outcomes for residents North-West London is one of our largest, most diverse and fast-paced regions. We're looking for an experienced and inspirational Regional Resolution Manager to lead our resolution service, ensuring residents receive fair, timely and high-quality outcomes when things don't go as planned. This is a high-profile leadership role with significant regional responsibility. You'll oversee complaints, Member enquiries and executive correspondence, working at the intersection of resident experience, operational performance, regulatory compliance and organisational reputation. As a trusted partner to Regional Directors and operational leaders, you'll use insight from complaints and resident feedback to drive learning, improve services and strengthen resident confidence. What you'll be doing Leading a team of Complaint Investigators and Coordinators, you'll be responsible for ensuring complaints and enquiries are managed consistently, professionally and in line with regulatory expectations. You will: • Lead the delivery of a high-quality resolution service across North West London., • Ensure complaints, Member enquiries and executive correspondence are handled fairly, consistently and within timescales., • Act as the escalation point for complex, sensitive or high-risk cases., • Oversee responses to MPs, Councillors and other key stakeholders., • Ensure compliance with the Housing Ombudsman's Complaint Handling Code and organisational policies., • Use complaints, Ombudsman decisions and resident feedback to identify trends, root causes and opportunities for service improvement., • Work collaboratively with operational leaders to embed learning and reduce repeat complaints., • Provide performance insight, challenge and support to improve resident outcomes., • Build strong relationships with internal and external stakeholders to protect and enhance resident trust. Serving one of our most complex urban regions, you'll be comfortable managing politically sensitive and high-profile casework, balancing resident expectations, regulatory requirements and reputational risk while maintaining a strong focus on service improvement. About You You'll be an experienced housing professional with strong leadership skills, excellent judgement and a passion for improving resident experience. You'll bring: • Significant experience in complaint handling, customer resolution, investigations or service improvement within social housing or a similarly regulated environment., • Strong knowledge of the Housing Ombudsman's Complaint Handling Code and effective complaint resolution practices., • Understanding of the Regulator of Social Housing Consumer Standards and the wider housing regulatory landscape., • Experience managing complex complaints relating to repairs, housing management, tenancy matters, antisocial behaviour, resident safety or property services., • Experience responding to enquiries from MPs, Councillors, senior executives and other high-profile stakeholders., • Proven success leading, developing and motivating high-performing teams., • Excellent written communication skills, with the ability to produce clear, balanced and evidence-based responses., • Strong analytical skills and experience using insight to drive continuous improvement., • The confidence to challenge constructively and influence leaders at all levels. Why this role matters Complaints provide some of the most valuable insight into our residents' experiences. As Regional Resolution Manager, you'll ensure complaints are not only resolved fairly and effectively but that the learning from them drives meaningful service improvements across the region. Our values and service standards You'll be someone who shares our values of Being Kind, Doing the Right Thing, Loving New Ideas, Celebrating Diversity, Keeping Our Promises and Pulling Together. You'll also champion our service standards by getting things sorted, keeping residents updated, being honest and accountable, listening and supporting, and learning and improving. Why join us? You'll be joining a service that is passionate about helping residents flourish in their homes and communities. You'll have the opportunity to shape service delivery, influence local partnerships and lead a team that makes a genuine difference every day. Here’s what you’ll get when you join us: • Flexible and hybrid working, • 30 days' annual leave, plus bank holidays, • Up to 10% pension contribution, matched 1:1, • Two additional paid volunteering days each year, • Flexible benefits scheme, including options for healthcare, dental care, and more What to expect from our recruitment process We’re committed to a fair, inclusive, and transparent recruitment process. Interviews/assessment will be held in person on the 6 August in our Ealing Office. Please read before you apply • You must have the right to work in the UK; we are unable to provide visa sponsorship., • We reserve the right to close this advert early if we receive a high volume of suitable applications., • Regular attendance at our Ealing Gateway Regional Office with travel across our other regions and visits to our Headquarters in London. If you're passionate about resident experience, regulatory excellence and leading service improvement within a complex urban housing environment, we'd love to hear from you. Please apply by submitting an anonymised CV, answering a few application questions and providing a short supporting statement outlining why you're the ideal candidate for the Regional Resolution Manager role. Closing date: 29th July 2026 at midnight

At Peabody, every home matters. Every letting matters. Every day a property sits empty is a missed opportunity for someone waiting for a home. We're looking for an exceptional Allocations & Lettings Manager to lead a high-performing frontline service. This is a role for a confident and resilient leader who thrives in a fast-paced environment, understands the complexities of social housing, and has the energy and determination to drive performance whilst bringing people with them. About the role North-West London is one of the most diverse and challenging housing markets in the country. Demand is high, expectations are high, and every decision has a direct impact on residents and communities. As our Allocations & Lettings Manager, you'll lead the operational delivery of lettings and allocations across the region, ensuring homes are allocated quickly, fairly and compliantly. A major focus of the role will be reducing void turnaround times and ensuring properties are let as soon as they become available, helping more people access safe and secure housing. You'll be responsible for managing a team of ten Allocations & Lettings professionals, setting clear expectations, holding people accountable, and creating a culture of high performance, continuous improvement and excellent customer service. Success in this role requires someone who is organised, decisive and commercially aware, whilst remaining fair, supportive and committed to developing their people. What you'll be doing • Lead, motivate and develop a high-performing Allocations & Lettings team, providing effective coaching, support and performance management., • Drive service performance, reducing void turnaround times and maximising re-let outcomes whilst delivering excellent customer service., • Ensure homes are allocated quickly, fairly and compliantly in line with legislation, policies, procedures and nomination agreements., • Work collaboratively with Repairs, Neighbourhoods, Customer Services and local authority partners to remove barriers and improve operational performance., • Use data, insight and reporting to monitor performance, identify opportunities and drive continuous improvement across the service., • Manage complex cases, complaints and escalations while leading service improvements and promoting best practice across the organisation. About you We're looking for a confident, resilient and energetic leader who thrives in a fast-paced environment and isn't afraid to make difficult decisions. You'll know how to balance challenge with support, holding people accountable whilst bringing them with you on the journey. You'll be comfortable working in a complex and demanding housing environment, able to build strong relationships, influence stakeholders and maintain focus on delivering excellent outcomes for customers. You'll have: • Experience of managing allocations, lettings or housing management services within a social housing setting., • Strong knowledge of housing legislation, allocations policy and regulatory requirements., • A track record of improving performance and leading teams through change., • The confidence to manage difficult conversations, performance issues and complex operational challenges., • Excellent communication and relationship-building skills, with the ability to influence a wide range of internal and external stakeholders., • Strong organisational skills, sound judgement and the ability to prioritise effectively in a busy environment., • A commitment to delivering excellent customer outcomes and making the best use of housing stock. Why join Peabody? This is an opportunity to make a genuine impact. You'll be leading a service that helps people access homes, supports local communities and plays a vital role in Peabody's performance. If you're a driven housing leader who enjoys delivering results, tackling challenges head-on and developing high-performing teams, we'd love to hear from you. Join us and help ensure every available home is let quickly, compliantly and with the customer at the heart of everything we do. Here’s what you’ll get when you join us: • Flexible and hybrid working, • 30 days' annual leave, plus bank holidays, • Up to 10% pension contribution, matched 1:1, • Two additional paid volunteering days each year, • Flexible benefits scheme, including options for healthcare, dental care, and more What to expect from our recruitment process We’re committed to a fair, inclusive, and transparent recruitment process. Interviews/assessment will be held in person on the 10 August in our Ealing Office. Please read before you apply • You must have the right to work in the UK; we are unable to provide visa sponsorship., • We reserve the right to close this advert early if we receive a high volume of suitable applications., • Due to the pace and operational demands of the service, this role requires a minimum of four days per week in the office. Regular on-site presence is essential to lead the team effectively, manage performance, collaborate with key stakeholders and deliver excellent customer outcomes. We’re committed to delivering Simple, Safe, and Smart services. Our values Be kind, Do the right thing, Love new ideas, Celebrate diversity, Keep our promises, and Pull together are at the heart of everything we do. If you share these values and want to make a real impact, we’d love to hear from you. Please apply by submitting an anonymised CV, answer our application questions and providing a short supporting statement outlining why you're the ideal candidate for the Allocations and Lettings Manager role. Closing date: 30th July 2026 at midnight

Station Manager needed ASAP !! My client a busy growing airline are seeking a Station Manager to oversee and control all Ground Handling operations in accordance with agreed Handling contracts, Service Level Agreements (SLAs), and stringent safety requirements. You'll also be responsible for ensuring compliance with occupational health and safety standards sites under your supervision, in line with current procedures and the Health and Safety at Work program. Key Responsibilities : Supervise the services provided to the airlines clients at all stages of the passenger journey, ensuring compliance & quality standards. Maintain continuous control over the handling processes performed by the assistance organization at the station, ensuring adherence to quality, security, and safety standards. Oversee and control the performance of third-party assistance organizations. Coordinate passenger support in case of irregularities (transport, accommodation). Represent the airline to local authorities and various stakeholders at the station. Liaise with the Operations Control Centre and other operational entities (Hotline, HUB, etc.). Report on station activity and escalate passenger complaints to relevant entities for resolution. Monitor the collection process for ancillary revenues (excess baggage, upgrades) at the station. Drive team performance: Coach and motivate team members to optimize operations, achieve service excellence, and maximize customer satisfaction. Desired Profile : Location: Candidates must be residents of the United Kingdom and legally authorized to work in the country. Experience: You must have a minimum of 5 years of experience within an airline or with a handler in a role such as Duty Officer, Supervisor, or Station Coordinator. You are agile, dynamic in the field with a very large capacity for learning.Key Skills : Strong leadership and excellent team management skills. Strong operational expertise in airport processes and regulatory compliance, including safety and security requirements Strong customer service acumen and the ability to manage complex situations. Proactivity and analytical thinking for decision-making under pressure. Disciplined Organization for Enhanced Operational Efficiency Technical Knowledge: Proficient in Load Control processes, aviation regulations, handling operations, and dangerous goods regulations. Personal Qualities: Agile, dynamic, and a hands-on individual with natural leadership abilities. Languages: Fluency in written and spoken English is mandatory for this position. Salary Up to £55,000 DOE Interested apply here or email (url removed)

4Recruitment Services are looking for an experienced and motivated Area Tenancy Manager (ATM) to join our clients Housing team. You will be at the heart of managing our clients housing estates, ensuring communities are safe, tenancies are well-managed, and services are delivered effectively. This role offers a hybrid working ly office-based to complete training, then working three days per week in the office and the rest remotely. MAIN PRIORITIES: Income Management: Maximise rental income, manage arrears, and support tenants to sustain their tenancies. Lettings & Sign-ups: Manage new tenancies, sign-ups, and void turnaround to ensure homes are re-let quickly and efficiently. Everyday Tenancy Management: Support tenants with everyday issues, enforce tenancy agreements when necessary, and provide a responsive, accessible service. Low-Level Anti-Social Behaviour (ASB): Investigate minor ASB and nuisance complaints, taking proportionate action to resolve issues. DUTIES AND RESPONSIBILITIES INCLUDE: Manage the full tenancy lifecycle, including changes in circumstances, succession, and tenancy closures. Engage with residents and community groups to maintain safe and well-managed estates. Work collaboratively with partners such as the Police, Community Safety teams, and support agencies to address issues affecting tenants. Identify vulnerable residents and make appropriate referrals to safeguarding and support services. Ensure all actions comply with housing legislation, council policy, and regulatory requirements. ESSENTIAL REQUIREMENTS INCLUDE: Experience in local authority housing is ideal, but experience in housing associations or other housing management roles will also be considered. Strong understanding of tenancy management, income collection, and housing legislation. Excellent communication, problem-solving, and relationship-building skills. Ability to balance enforcement with support to sustain tenancies and improve communities Must be able to drive & have car business insurance Basic DBS check Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer. To discuss this vacancy in further detail or any other vacancies, please contact our Team on (phone number removed) or email

GENERAL MANAGER PUB Position: General Manager Location: London / Greater London Employment: Full-Time Salary: Competitive dependent on venue and experience ROLE OVERVIEW We are looking for an experienced, commercially focused and passionate General Manager to take full ownership of one of our busy pub venues. This is a hands-on leadership role with responsibility for the complete day-to-day operation of the business, including sales, profitability, people, customer experience, licensing, stock, labour control and operational standards. We are looking for someone who treats the venue as their own business driving sales, developing their team, maintaining excellent standards and constantly looking for opportunities to improve performance. KEY RESPONSIBILITIES COMMERCIAL PERFORMANCE & SALES Take full ownership of the financial and operational performance of the venue. Drive weekly sales and identify opportunities to grow the business. Understand the venues local market, customers and competitors. Develop initiatives to increase footfall, frequency of visits and customer spend. Maximise opportunities around sport, entertainment, events and key trading dates. Monitor weekly sales performance against targets and previous periods. Understand and manage controllable costs. Deliver agreed labour, stock and profitability targets. Take action quickly when performance falls below expectations. PEOPLE & LEADERSHIP Recruit, train, motivate and retain a strong venue team. Lead from the front and maintain a visible management presence. Create clear expectations and accountability throughout the team. Produce effective rotas based on forecast sales and business requirements. Control labour costs without compromising service or operational standards. Conduct team inductions, training, reviews and performance management. Develop Assistant Managers and future leaders within the business. Deal professionally and consistently with performance, conduct and attendance issues. Create a positive working environment where employees understand what is expected of them. CUSTOMER EXPERIENCE Ensure customers receive consistently excellent service. Maintain a welcoming, safe and professional environment. Deal with customer feedback and complaints quickly and appropriately. Develop strong relationships with regular customers and the local community. Maintain a strong management presence during peak trading periods. STOCK & FINANCIAL CONTROL Take responsibility for stock management and stock results. Ensure deliveries, transfers, wastage and stock movements are correctly controlled. Investigate stock discrepancies and implement corrective action. Maintain strong cash-handling and banking procedures. Monitor discounts, refunds, voids and other till activity. Protect the business against unnecessary loss, waste and theft. Understand weekly financial performance and take action to improve results. STANDARDS & COMPLIANCE Maintain exceptional front-of-house, back-of-house, cellar and external standards. Ensure opening and closing procedures are consistently completed. Maintain excellent cellar management and product quality. Ensure all food safety, health & safety and fire safety requirements are followed. Ensure the venue operates in accordance with its Premises Licence. Maintain Challenge 25 and responsible alcohol retailing procedures. Ensure required checks, records and compliance documentation are completed accurately. Identify maintenance issues and ensure they are reported and followed through. MARKETING & BUSINESS DEVELOPMENT Actively promote the venue within the local community. Maintain an engaging and consistent social media presence. Promote live sport, entertainment, food, drinks and events effectively. Develop relationships with local businesses, residents and community organisations. Identify opportunities for private bookings, parties, functions and group reservations. Work with senior management to develop the venues longer-term business plan. WHAT WERE LOOKING FOR The successful candidate should demonstrate: Previous General Manager, Deputy Manager or senior pub management experience. Strong leadership and people-management skills. A proven ability to drive sales and improve business performance. Strong commercial awareness. Understanding of labour %, stock %, margins and controllable costs. Excellent operational standards. Strong communication and organisational skills. Confidence managing a busy late-night and/or high-volume operation where applicable. Ability to recruit, develop and retain a strong team. A proactive approach to problem solving. Flexibility to work evenings, weekends and key trading periods. A Personal Licence is desirable, or the successful candidate must be willing and eligible to obtain one. THE PERSON Were looking for more than someone who can simply run shifts. We want a General Manager who is prepared to take ownership of the business . You should be commercially ambitious, passionate about hospitality and comfortable being accountable for results. You will understand that great pubs are built through strong teams, excellent standards, consistent customer service and active involvement in the local community. You should constantly be asking: How can we improve? How can we increase sales? How can we improve the customer experience? How can we develop our people? KEY MEASURES OF SUCCESS Performance will be measured across areas including: Sales growth Labour performance Stock results Profitability and cost control Customer feedback Operational and compliance standards Team recruitment and retention Staff development Local marketing and social media activity Events and entertainment performance Overall venue presentation WHAT WE OFFER Competitive salary and package dependent on venue and experience. Opportunity to manage an established pub business. Support from an experienced senior operations team. Training and development. Genuine opportunities for career progression. The opportunity to make a real impact on the direction and performance of your venue. PEOPLE STANDARDS FUN Our General Managers are at the heart of our businesses. We want leaders who develop great teams, maintain excellent standards and create pubs that customers genuinely enjoy visiting. TPBN1_UKCT

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Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia.In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and