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About John Charcol Established nearly 50 years ago, John Charcol is one of the UK's most respected whole-of-market mortgage and protection brokers. With flagship offices in central London and Southampton and advisers operating nationwide, we combine experience, scale and innovation to deliver high-quality, client-first financial advice. About the Role This is a pivotal 1st line of defence role where you'll be at the heart of adviser quality and development. Reporting to the Compliance Manager, you'll own and embed our T&C scheme, coach advisers to be the best they can be, and help shape the culture of a business that genuinely puts customers first. This is not a generic L&D or people development role. You will be working within a regulated mortgage and protection environment and will need a strong working knowledge of FCA rules, MCOB, Consumer Duty obligations and TCF principles from day one. What You'll Be Doing • Maintaining and embedding the T&C scheme, ensuring all aspects are adhered to across the business, • Conducting observations across all product areas, providing constructive feedback and highlighting areas for development and business improvement, • Conducting 1-1s with advisers to discuss performance and KPIs, manage risks and drive better customer outcomes, • Creating, implementing and managing development plans with advisers to address performance issues, risks and development needs, • Providing coaching and development to improve adviser quality and customer outcomes, • Facilitating and delivering induction training as required under the T&C scheme, • Developing and growing effective relationships across all John Charcol departments, • Responding promptly and with appropriate diligence to any complaints received, • Ensuring adherence to compliant process within all sales and champion good Conduct Risk behaviours, • Presenting a professional approach with a high standard of service quality, integrity and conduct What We're Looking For Essential: • Minimum 2 years' experience in a T&C, compliance supervision or 1st line compliance role within FCA regulated financial services, • Demonstrable knowledge of FCA regulation, MCOB and Consumer Duty obligations, • Strong knowledge of the UK regulatory environment and FCA regulation, • Strong interpersonal and relationship building skills, • Good IT skills across Word, PowerPoint, Excel and Outlook Desirable: • CeMAP or equivalent qualification, • Formalised compliance qualification Why John Charcol? This is a fantastic opportunity to make a real impact in a business that values quality advice, professional development and doing the right thing for customers — backed by the resources and ambition of the growing Pivotal Growth Group. Interested? Apply on LinkedIn - we'd love to hear from you. #TrainingAndCompetence #Compliance #FinancialServices #MortgageBroker #JohnCharcol #Southampton #Hiring #JobOpportunity

Ready to take your collections expertise to a place where your wellbeing, growth, and individuality are genuinely valued? This Collections Associate role in the finance sector is your chance to join a team that puts people first- offering flexibility, hybrid working, and a benefits package that’s hard to beat. If you want to make a real impact, be heard, and develop your career in a supportive environment, this is the move you’ve been waiting for. Reporting to the Recoveries Manager, you will be responsible for: • Managing early arrears cases in line with established recoveries policies, • Handling a portfolio of customers in arrears, ensuring timely contact and resolution, • Investigating reasons for non-payment and securing commitments to clear arrears, • Applying vulnerable customer and forbearance policies to ensure fair outcomes, • Using early warning indicators to inform decisions and escalate cases as needed, • Keeping accurate, up-to-date notes and preparing management information, • Liaising with internal teams to resolve issues and support asset management, • Preparing documentation for formal arrangements and asset substitutions, • Contributing to monthly review meetings and supporting ad-hoc payment requests, • Delivering consistently high-quality customer service and logging complaints appropriately, • Maintaining regular interaction with sales, brokers, and other departments

Job Title: Night Crew Member Department: room2 Operations Reporting To: Assistant General Manager Looking for that next step on your journey into Front Office Hotel Management? We seek a hotel front office enthusiast dedicated to providing exceptional hospitality. A passion for service and a positive attitude are essential for delivering outstanding guest experiences. Purpose of the role Our Night Crew Member are a family of real people with real personalities. Approaching strangers as friends, sharing the highs and lows of our guests days, and delighting in welcoming guests back time and time again. The Night Crew Member greets guests with a smile and ensures their rooms are ready for arrival. Responsibilities include checking guests in and out, taking hotel and Winnies restaurant reservations, performing basic administrative duties, and maintaining public areas. The role also involves occasionally assisting the restaurant and reservations teams to deliver great guest experiences. . We are open 7 days a week 365 days a year and need people to work a range of shifts and days, flexibility is essential. We are dedicated to the professional development of our team and offer comprehensive training that enables you to elevate guest experiences from good to great. The role provides internal career pathway opportunities into Front Office management within our hometel portfolio . Key Responsibilities People Be able and ready to assist guests with any enquiries they may have, including welcoming guests as soon as they arrive with due care and attention. Assist the guests with checking into their rooms and ensure they are happy. Deliver the best customer service experience for locals and guests encouraging them to return Make your service smooth, confident and tailored to every individual that walks in the door. Have a can-do attitude, understanding all brand standards and reading your guests needs. Be open to change and see it as a positive. You thrive on positive feedback from guests and strive to make every experience in the front-of-house areas amazing. Love self-development, coaching and supporting new staff. You can have fun on shift but know what needs to be done to deliver the brand promise Handle guest feedback and complaints effectively. Turning issues into positive experiences. Promote a positive, inclusive, and engaging work environment. In the event of an accident, provide immediate assistance, report to management. Support brand promotions, events, and collaborations to increase visibility and customer loyalty. Develop and execute initiatives to drive footfall and engagement. Foster relationships with local suppliers and the community. Places Have a keen interest in the local community and ways to help enhance the local area Implement and maintain standard operating procedures (SOPs) to ensure efficiency and consistency. Have a good understanding of the local area and promote local attractions Always keep an eye out for new business opportunities Planet Put the planet at the forefront of all daily thinking Help with the continued effort to deliver zero waste Follow all company policies on recycling Attend and contribute to our Team Planet events Skills and Qualities Required: Enthusiastic About Room2s Brand & Vision Aligns with Winnie's and Room2s values of sustainability, comfort, and community. Brand & Marketing Awareness • Understanding of brand identity and ability to maintain consistency in guest experience Passionate About Food, Beverage & Sustainability A genuine love for F&B and a commitment to sustainable practices. Customer Service Excellence • Strong people skills to build rapport with guests and create a welcoming atmosphere. Ability to handle guest complaints and feedback professionally, ensuring customer satisfaction This job description should be taken as a general guide and Lamington Group reserves the right to update and amend it in keeping with operational requirements, which may change from time to time. TPBN1_UKCT

RESIDENT LIAISON OFFICER JOB DESCRIPTION Our business • Established in 1922 and incorporated in 1940, Chas Berger Limited is a Main Contractor providing a complete building service to companies and organisations throughout London and the South East of England, • From general building works for public and private clients, refurbishment and building contracts in excess of £1m through to multi million-pound framework agreements, Chas Berger Limited prides itself on its reputation for good quality service and excellent customer support Role overview • Working as part of a team on the company’s Planned Maintenance Social Housing and Refurbishment projects • Promote the company ethos of working in an open, honest and transparent manner at all times, • Responsible for ensuring that work is delivered safely, on time, within budget and to the agreed quality whilst exceeding client expectations, minimising risk and maximising opportunity for Chas Berger and its clients, • To understand, implement and adhere to the company SHEQ (Safety, Health, Environmental & Quality) ethos and ensure all employees and subcontractors do the same, being responsible for ensuring that SHEQ requirements are upheld to the highest of standards at all times Working hours • 8am to 5pm, Monday to Friday, with one hour for lunch • 25 days’ annual leave excluding public holidays MAIN DUTIES SHEQ • Ensure that company SHEQ policy and strategy is followed by all and highlight any concerns immediately to the Site Manager, • Liaise with line management, the Management Team and SHEQ Manager to ensure that SHEQ initiatives are implemented successfully, • Support, promote and develop an open, honest and transparent SHEQ culture at all levels, • Support and assist the Site Manager as required in compliance with SHEQ requirements, including but not limited to having a clear understanding of the Construction Phase Plan and engaging fully with all company SHEQ initiatives, • Assist the Site Manager with maintaining good order within site office and compound environment in accordance with both the company and legislative requirements, ensuring that all entering the office and compound do the same, • Assist the Site Manager with gathering any information required for handover packs and H&S Files, • Gather resident feedback as required during the course of the work Resident engagement, • Daily management of all resident engagement, liaison and communication on the project(s), • Leading on the development, review, updating and distribution of all resident communication documentation/material, ensuring high quality and compliance with client/project requirements, • Leadership on all resident issues, queries and/or complaints ensuring non-adversarial resolution is achieved, • Under the guidance of the Site Manager, provide a structured approach to resident liaison taking into full consideration health and safety, execution methods and quality, • Ensure that all systems in place to ensure works are completed in accordance with the company’s values and client’s requirements, reporting any exceptions to the Site Manager, • Develop effective working relationships with client representatives to reduce duplication and ensure consistency of information and approach keeping residents fully informed with regards to the programme, • Assessing where high risk/vulnerable/at risk residents are present and ensuring that the team tailors works according to the associated risk level, ensuring that any Safeguarding issues are reported to the Site Manager, • To report to the Site Manager as regards any events/issues, current or potential, which may affect our service, • Visit each resident prior to work commencing to introduce the company and communicate the scope of works, providing residents with contact numbers and a pack detailing the full RLO process, • Establish residents’ individual requirements by carrying out an initial resident profile, documenting any points discussed and tailoring individual communication plans accordingly, • Work with site staff to implement effective practices in terms of service delivery, communication and resident engagement, • Carry out a property condition survey and appliance survey with photographs where necessary with the resident before works start in the property, • Where appropriate, consult with resident representatives and groups, arranging meetings to communicate the programme, get feedback and discuss any other locally significant issues, • Manage complaints in line with our complaints procedure, • Attend community events as required, in or out of hours, including but not limited to presentations to resident groups, visits to schools etc, • Arrange satisfaction surveys for all residents, collating responses and work with project staff to use feedback to improve our service, • Recognise and encourage excellent performance amongst your colleagues and our supply chain, • Monitor and inspect works daily/continuously to ensure that service quality benchmarks are being adhered to, key performance indicators are met and target timescales achieved, reporting any exceptions to the Site Manager Reporting • Report to the Site Manager, • Provide honest, open and transparent reporting to line management, the Management Team and Directors as requested, at all times and in a consistent manner/format, • Attendance, preparation and reporting as required for all meetings in relation to the project, • Ensure that the required level and quality of information flows in a timely manner to the management team and client team Planning & Programming • Be familiar with any project KPIs and ensure that daily site activities support and underpin strong KPI results, highlighting any exceptions or issues accordingly and immediately, • Liaise with our supply chain, Site Manager and residents to ensure that daily attendance schedules are clearly communicated between all parties, including any changes thereto, • Keep residents fully aware of any programme changes, • Assist as required with booking and arranging access to residents’ homes Client Liaison, • Liaison with the client and contract administrator on both a formal and informal basis, • Ensure high client satisfaction is being achieved and constantly look to improve our client relationship SKILLS & KNOWLEDGE • Excellent people skills • Confident oral and written communication skills • Communicate in a timely and effective manner with all those who have a stake in the work • Effectively manage time in order to meet deadlines • Previous experience within resident liaison • Must have planned maintenance experience within the social housing sector Place of Work Your designated location for administrative purposes is the Bishops Stortford office of Chas Berger,current address The Lodge, Thremhall Park, Start Hill, Bishops Stortford, Hertfordshire, CM22 7TD, but as you are a mobile worker you will have no regular place of work. Chas Berger reserves the right to change your designated location to any other location in the London or the Home Counties/London suburban areas as may reasonably be required. Chas Berger will take account of your personal circumstances and give you reasonable notice before changing your designated location

Scheme Manager Location: Southampton Salary: £13,988 per annum Vacancy Type: Permanent, Part Time (20 hours per week) Closing Date: 15 th June 2026 Are you passionate about helping people live independently in a safe and supportive environment? At Stonewater, we're looking for a proactive and caring individual to join us at Raglan Court, a welcoming retirement living scheme in Southampton. As our Scheme Manager , you'll be the friendly face of the scheme, supporting the Delivery Manager with day-to-day operations and ensuring our residents feel safe, supported, and empowered to live independently. You'll take ownership of essential safety checks, including health & safety, fire safety, and the warden call system, making sure we meet compliance standards and deliver consistently high levels of service. Your keen eye for detail and proactive approach will help you identify and manage risks, including safeguarding concerns, and you'll be confident in taking appropriate action to ensure residents' wellbeing is always prioritised. What we're looking for • Experience in housing or customer-facing roles. * Strong IT skills (Microsoft Office) and a willingness to learn new systems. * Excellent record-keeping and attention to detail. * A self-starter with great organisational skills and a passion for helping others. * Clear communicator who works well with residents, colleagues, contractors, and external agencies. * A practical problem-solver who delivers high-quality work and meets deadlines. * Someone who takes pride in delivering excellent customer service, including resolving feedback and complaints. Job Description - Scheme Manager Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We're looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please proceed through the following link to be redirected to our website to complete your application.

Scheme Manager Location: Southampton Salary: £13,988 per annum Vacancy Type: Permanent, Part Time (20 hours per week) Closing Date: 15th June 2026 Are you passionate about helping people live independently in a safe and supportive environment? At Stonewater, we’re looking for a proactive and caring individual to join us at Raglan Court, a welcoming retirement living scheme in Southampton. As our Scheme Manager, you’ll be the friendly face of the scheme, supporting the Delivery Manager with day-to-day operations and ensuring our residents feel safe, supported, and empowered to live independently. You’ll take ownership of essential safety checks, including health & safety, fire safety, and the warden call system, making sure we meet compliance standards and deliver consistently high levels of service. Your keen eye for detail and proactive approach will help you identify and manage risks, including safeguarding concerns, and you’ll be confident in taking appropriate action to ensure residents’ wellbeing is always prioritised. What we’re looking for * Experience in housing or customer-facing roles. * Strong IT skills (Microsoft Office) and a willingness to learn new systems. * Excellent record-keeping and attention to detail. * A self-starter with great organisational skills and a passion for helping others. * Clear communicator who works well with residents, colleagues, contractors, and external agencies. * A practical problem-solver who delivers high-quality work and meets deadlines. * Someone who takes pride in delivering excellent customer service, including resolving feedback and complaints. Job Description - Scheme Manager Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We’re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people’s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application

This is a casual, part-time role offering flexible working.As a Bank Receptionist at a Barchester care home, you'll provide the warm welcome that helps to make sure every resident and visitor feels at home with us.As the first point of contact for almost everyone who comes to the home, you'll have a

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You're an organised, knowledgeable, and driven IT Project Manager with a passion for delivering high-quality outcomes. At Barchester, we are offering a rare opportunity for an experienced IT Project Manager to join us in a new permanent position.

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A growing insurance operations team is looking for a Complaints Specialist to take ownership of a key function within a modern, customer-focused claims environment. An experienced complaints or quality assurance specialist seeking full ownership and autonomy.

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Fresh Direct is a top UK food business and a proud part of Sysco – the world's leading foodservice company.We’re growing across the country and aiming to be the absolute best in our industry.So join us in Bicester as a Warehouse Operative and take your career to the next level.Our War

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Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored.

Are you someone that has a wealth of life experience which could help you navigate challenging situations? This could be resilience from raising a family, or the life skills you’ve built up from years of building relationships with those around you.If so, you have the transferrable skills to succe

Fresh Direct is a top UK food business and a proud part of Sysco – the world's leading foodservice company.We’re growing across the country and aiming to be the absolute best in our industry.So join us in Bicester as a Warehouse Operative and take your career to the next level.Our War

Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored.

Fresh Direct is a top UK food business and a proud part of Sysco – the world's leading foodservice company.We’re growing across the country and aiming to be the absolute best in our industry.So join us in Bicester as a Warehouse Operative and take your career to the next level.Our War

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EE Gosforth (BT Customer Contact Centre, Gosforth Park Way, Newcastle upon Tyne NE12 8ET) .Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Technical role with EE.Why not use your sk

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Are you an experienced BMS Project Manager looking for a new challenge? My client, who is the UK’s largest and leading independent systems integrator of Building Energy Management Systems is looking for an experienced BMS Project Manager to its Major Projects division in Central London, where you'

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