Senior Complaints Handler Location :Hybrid working once you have been through a training period ... Liaise with internal departments and third parties to manage the enquiry with professionalism
You'll manage each complaint from inception to resolution, ensuring a seamless and fair customer experience throughout. Key Responsibilities: * Manage complex complaints, demonstrating empathy and ...
This role will be engaging with customers, colleagues, and management to ensure complaints are fully investigated and that we deliver fair customer outcomes in adherence with FCA regulations in a ...
The Team Manager role would suit someone with previous Insurance, Financial Services, Wealth ... To ensure that all staff complaints are dealt with within 1 working day in accordance with FCA ...
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Taking oversight of the day-to-day operations of the premises, handling incidents and complaints, overseeing customer and staff engagement, supplier management and invoice validation processes and ...
To ensure all client queries and complaints are dealt within a timely and effective manner. * Ensure the line manager is kept fully advised of any operational difficulties, especially those, which ...
... complaints (external, internal non-conformances and suppliers as required) are effectively managed to root cause, with preventative and corrective actions implemented and monitored through the TPM ...
... complaints • Examining and improving Complaints procedures • Reviewing and implementing standards for organisational communication • Communicates with employees and addresses any concerns they ...
... manager to join them Day to day duties ... Dealing with customer complaints and ensuring they are resolved * Reporting into the Head of ...
Serve as the escalation point for customer complaints. Person Specification: * Previous management experience leading a team of at least 4 individuals in a simsialr capacity * Ability to manage and ...
Create and develop relationships with existing clients and assist the Managing Director with pre-sales, change and complaints. * To collect, input and maintain all client data with accuracy. * Play a ...
Manage and coordinate waste management programs, including waste classification. * Prepare monthly ... Investigate and respond to complaints of non-compliance. Candidate requirements: * Knowledge and ...
To ensure that all complaints are dealt with within 1 working day in accordance with FCA requirements, or if unresolved/unsatisfied such complaints are passed to compliance manager immediately
Ensuring the effective and appropriate management of the passenger complaints process * Through the DP and passenger NPS data improve DP communications and improve overall levels of service to DPs
Address tenant complaints promptly and enforce property standards and legislation. * Arranging and ... Management of multiple tasks at the same time, whilst having the ability to prioritise tasks that ...
Managing the end-to-end process for all information received maintaining the Compliments and Complaints register and customer portals. * Ensure Compliments and Complaints are being dealt with in a ...
Your duties include efficiently managing complaints, handling reports, and, most importantly, assisting customers with their inquiries. This will primarily involve inbound phone calls and emails, and ...
Addressing and resolving customer queries and complaints professionally. * Supporting with marketing for the business * Social media management - enhancing the business profile along with clients ...
Delivers excellent customer service, including response and resolution of customer feedback and complaints with support from managers as required. Appointment to this role will be subject to a ...
Participate in investigations of customer returns/complaints related to quality issues. * Maintain ... Strong understanding of quality management principles, tools, and methodologies such as ISO 9001 ...
... Manager. Customer Service: * Uphold excellent customer service standards across the board. * Investigate and resolve customer concerns or complaints promptly. General Administration: * Keep ...