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Our client is currently seeking an experienced Building Manager to join the team at a luxury development in Kingston. Hours: Monday to Friday, 08.30am - 5pm Salary: £35,000 Per Annum Main duties: • Watering all plants and adjusting sprinklers., • Maintaining the grounds / external areas., • Litter Picking., • Light maintenance tasks such as changing of light bulbs / door handles., • Deliver excellent customer service to all residents., • Greet all residents professionally and courteously., • Proactively anticipate resident's needs., • Aid and engage with all guests/residents and colleagues within the development., • Ability to multi-task, effectively prioritise and execute tasks in a high-pressure environment and timely manner., • Verify all visitors, suppliers and contractors., • Maintain a secure and safe environment for all residents by undertaking guest verification, securing elevator access, conducting security checks throughout the building, and undertaking period review of CCTV system., • Carry out regular building checks and log/report any maintenance that is required through the correct channels., • Ensure the communal areas are always kept clean, tidy, and presentable., • Report any incidents, problems, or complaints to the appropriate manager in a timely manner., • Dealing with guests/residents' concerns or complaints, to include a follow up in person or in writing., • Managing the bins stores., • General upkeep of the development., • Deep and thorough cleaning. Requirements: • Reliable and timekeeping., • Immaculate presentation., • Strong written and verbal communication skills in English., • Have excellent communication skills., • Experience in the highest level of customer service., • Be able to demonstrate initiative. The successful candidate must be able to provide excellent references and be willing to undergo full vetting checks.

Customer Solutions Manager Kingston upon Thames £50,000 + Package Social Housing Maintenance Contractor Outline of Role: We are currently recruiting for an experienced Customer Solutions Manager to join a growing property services operation based in Kingston upon Thames. This is an excellent opportunity for a customer-focused and operationally driven professional to lead a busy call centre function while playing a key role in the coordination and planning of customer service delivery. The successful candidate will be responsible for ensuring a high-performing customer contact environment, driving service standards, and improving the overall customer experience. The role requires a proactive manager who can balance operational oversight with strong people leadership and customer-focused decision-making. Key Responsibilities: • Manage the day-to-day operations of the customer service call centre., • Lead, motivate, and develop a team of 5 call centre/customer service staff., • Monitor performance levels, KPIs, call handling standards, and customer satisfaction metrics., • Support the coordination and overall planning of customer service activities and workflows., • Work closely with operational and planning teams to ensure smooth service delivery and effective communication with residents/customers., • Handle escalated customer queries and complaints, ensuring issues are resolved efficiently and professionally., • Identify process improvement opportunities to enhance service efficiency and customer outcomes., • Ensure all customer interactions are handled in line with company standards and service expectations., • Produce reports and operational updates for senior management. About You: • Previous experience managing a customer service or call centre environment., • Strong leadership skills with experience managing and developing teams., • Excellent communication and organisational abilities., • Ability to work effectively within fast-paced property services, housing, repairs, or maintenance environments., • Strong understanding of customer service delivery and performance management., • Experience dealing with escalated complaints and complex customer situations., • Comfortable working collaboratively across multiple departments and operational teams. What’s on Offer: • £50,000 basic salary, • Attractive benefits package, • Opportunity to join a growing and supportive business, • Long-term career progression opportunities, • Dynamic and collaborative working environment Customer Solutions Manager Kingston upon Thames £50,000 + Package Social Housing Maintenance Contractor

Job Purpose RICS Registered Valuer with a minimum of 3 years experience at Associate level to undertake Red Book valuations for various purposes including secured lending. To undertake rent reviews and lease renewals on commercial properties including offices, industrial and retail. The employee will be an important part of the Professional Team which comprises other Chartered Surveyors and Graduates with specialist knowledge in the following disciplines: Valuation, Lease Advisory, Rating and Leasehold Enfranchisement. Role Dimensions Financial data (budgets etc) Each fee earning member of staff has an annual financial target which would be set based on the employee’s experience and ability. Total number of employees for whom you have line responsibility None initially, however there are junior members of the team who learn by way of shadowing senior members. As part of the Professional team, you will play your part in mentoring the junior members of staff, helping with their preparation for the APC and assisting them as they develop into Chartered Surveyors. Other data Working as part of the Professional team and supported by the Division as a whole, the role is to undertake existing instructions, maintain existing Client relationships by keeping them informed of the progress of their reports and develop new business. The majority of work will involve property situated in South-West London. In some cases, it is necessary to travel outside this geographical area, for example as part of a portfolio valuation. Business generation and client facing business activity is a requirement and necessary for promotion opportunities. Cross-selling will also be rewarded. Opportunities arise from time to time to take on extra responsibility in certain areas ancillary to our core business e.g. APC / Graduate Counsellor, Sustainability Team, Complaints Handling, Anti Money Laundering, IT Committee etc. Key responsibilities Client Management is a key component of this role. It is imperative that both existing clients and potential clients are provided with a prompt and professional service which promotes the Department, Division and ultimately the Firm. Keeping clients abreast of inspection dates and progress of their reports are core components of this position. Responsible for Fee and Cost Management quoting for work and ensuring that all fees and other costs are monitored and processed in a timely way so that income and profit targets are met. As a fee earner, to prepare invoices and liaise with Clients and Accounts to ensure bad debts are kept to a minimum. Business Generation for the Department and firm as a whole which involves social interaction with potential clients, Bank managers, solicitors, accountants etc. The firm also holds numerous social events during the year where you are asked to invite some of you own Clients and host them on the day. Professional and Personal Development to identify and address the relevant development requirements for the job; and ensuring that the appropriate skills and technical knowledge are evident. Compliance and administration to maintain all the relevant professional and in-house procedures and standards, so ensuring good practice and consistency for the department and Company is achieved. Knowledge of changes and developments in professional and ancillary areas and to take steps to expand knowledge of the same. Communications & working relationships Internal • Line manager – for support and to monitor progress, • Departmental colleagues – to support each other and to ensure efficient service, • Other department representatives – to develop cross-servicing opportunities External • Clients – to keep advised of progress, to advise and to take instructions, • Professional bodies – to maintain and develop knowledge, • Other agents/professionals – comparables, market knowledge and negotiation Key performance indicators Financial – e.g. income, profit margins, debtor days, billing times • Service standards – e.g. up to date knowledge of client needs, • Departmental targeted income Compliance and Administration Evidence of following the administrative procedures that may include: • Debtor days/billing times, • 100% reports in standard format, • 100% compliance of QA & Company standards, • Accounts submission on timely basis (timescale – to be agreed) Personal Development Development plan in place • Evidence of behaviours as described in Section 7, • Attendance at courses relevant for RICS CPD, • Any additional training deemed necessary, • Assist in the training of OTA / junior staff members as required Person specification Knowledge, skills and experience required: Qualifications MRICS, RICS Registered Valuer with minimum 3 years PQE experience is essential Knowledge • Chartered Surveyor with relevant experience of Valuation is essential., • Able to demonstrate an up to date knowledge of professional matters such as the Red Book is essential, • Previous experience of independently undertaking rent reviews and lease renewals is essential., • Able to demonstrate knowledge of potential new markets appropriate to their region / town (desirable), • Able to demonstrate knowledge of current legislation that affects the building, development, marketing and letting of commercial space(desirable), • IT literate, with an ability to use IT as tool to support work, through effective use of databases, websites, in-house templates is essential. Experience • Able to demonstrate ability to develop the skills necessary to generate new clients and jobs (desirable), • Experience of the relevant commercial markets (desirable) Skills • Ability to solve problems effectively and creatively., • Time management able to organise and manage time effectively., • Report / letter writing to produce readable grammatically correct written reports and letters which are clear, logical and persuasive. Behaviours • Influencing clients and applicants to achieve positive outcomes in relation to proposals and working relationships., • Persuasiveness to understand the needs of the client / audience and respond accordingly by modifying or changing the communication style accordingly (written or verbal), • Initiate action to recognises, creates and seizes opportunities to implement plans and ideas to achieve business objectives., • Tenacity to demonstrates perseverance over a period of time to achieve objectives, irrespective of obstacles., • Attention to detail and accuracy ensures that activities and task are handled correctly and completed on time., • Adapting to change ability to respond constructively, enthusiastically and flexibly to changes in team, market and work., • When undertaking site visits these might not be accessible via public transport and therefore access to transport will be required. SHW is committed to encouraging respect, diversity and inclusion among our workforce and eliminating discrimination. The aim is for our workforce to be representative of all sections of society, and for each employee and client to feel respected in an equitable environment. By submitting your application, you acknowledge that your personal data may be shared with other SHW Group subsidiary and affiliate companies in support of this objective. All data will be handled in accordance with applicable data protection legislation and our Privacy Policy, which can be found here: Privacy | SHW

BURGERS & FRIES AND INCREDIBLE CAREERS! We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986. In every restaurant, you'll find talented Assistant Managers who work with the General Manager and share the responsibility for the success of the restaurant's results. This includes; leading, inspiring and coaching the teams to ensure the restaurant delivers profitability, and optimises all sales opportunities while delivering an excellent level of customer service. Our Assistant Managers are there to demonstrate leadership, coaching and direction, along with bringing our values to life for their team and our customers. REWARDS • An achievable bonus scheme worth up to 15% of annual salary, • An additional Secret Shopper bonus worth up to £2,000, • High Performer Awards and Bonuses, • Long service Love2Shop voucher reward - 5 years £500, 10 years £1,000, • 33 Days paid holiday, • Paid breaks, • Free burgers, fries and shakes while on shift, • Life assurance, • All employees get access to Stream. The financial wellbeing app with simple-to-use, flexible benefits built around your payOTHER AWESOME PERKS, • Days out and social events, • Invite to the annual Assistant Manager conference, • Team competitions - Fry Cup and Olympics, • Five Guys Perks - employee discount program, • Access to wellbeing support and employee assistance programme (EAP), • Development opportunities to grow a career with us!, • Enhanced Maternity & Paternity Leave, • Pension schemeAS AN ASSISTANT MANAGER, YOU'LL BE RESPONSIBLE FOR, • Our people - Shift Managers and Crew. Leading from the front and being hands-on, working on the line and on the dining area, • Supporting the General Manager in the delivery of perfect burgers & fries, store results and providing a above & beyond experience for your team and customers, • Creating an awesome working environment where people are happy to come to work and have fun while leading with our Values - Competitive, Enthusiastic, Family, Get It Done and Integrity, • Ensuring every customer is delighted with their order and their Five Guys experience - You will deal with complaints promptly in an open and honest way, • You will ensure that each shift runs as smoothly as possible and that our values form part of your shift management, thinking about long-term plans, • Having full ownership of your P&L, which means you will need to drive sales whilst controlling costs, • Always leading with our values, • Spotting potential and developing your team to ensure there is a strong talent pipelineWHAT YOU BRING TO THE TABLE, • Experience: Ideally, you have at least 1-2 years of management experience in a similar role within a high-volume hospitality or QSR environment. You know what it takes to run a busy shift and keep the energy high., • Customer Satisfaction: You are obsessed with the guest experience and have the numbers to prove it. You have a track record of driving customer satisfaction scores, increasing engagement, and consistently delivering excellent Mystery Shopper results and positive reviews., • Financial Responsibility: You have experience assisting with P&L management, controlling labour costs, and managing inventory/waste to hit profitability targets., • Leadership Skills: You have a proven track record of leading, coaching, and motivating a team. You don't just manage; you develop people and identify future talent., • Operational Excellence: You have a solid understanding of Food Safety standards, Health & Safety regulations, and maintaining 5-star hygiene ratings., • Flexibility: You are available to work a variety of shifts, including evenings, weekends, and holidays. INCREDIBLE CAREERS WITH FIVE GUYS, • If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us., • Your next step would be a Deputy General Manager or General Manager - leading to a future as an Area Trainer, District Manager or a role in the Support Office., • Five Guys isn't just a job - it can be a career!

Role: Registered Manager, Maternity Cover- Fixed 1-year contract\n\nOffice Location: Weybridge Branch\n\nAre you a compassionate, proactive, and highly skilled care professional with strong leadership abilities? One of our Domiciliary Care providers is seeking a dedicated Registered Manager to lead the domiciliary care service. This is a rewarding opportunity to influence service quality, empower teams, and make a meaningful impact on the lives of our Service Users.\n\nBenefits:\n\n·Employee Assistance Programme – 24/7 counselling and wellbeing support\n\n·Wellness Platform – Tools and resources to help you reach your health goals\n\n·Recognition & Newsfeed – Celebrate success and stay connected\n\n·Paid Time Off – 20 days annual leave + bank holidays\n\n·Enhanced DBS Check – Provided at no cost\n\n·Ongoing Training & Development – Free and continuous learning opportunities\n\n·Blue Light Card – Access to exclusive discounts\n\nKey Responsibilities:\n\nService Delivery\n\n Promote the rights of each service user and keep their needs, wishes and preferences at the centre of their care and support plans.\n\n Ensure that each service user has a full needs assessment before care commencing which identifies their needs and associated risks. Ensure the service users’ care and support plans are person-centred and outcome based.\n\n Work in partnership with service users, family members and commissioners to ensure a joint up approach to the care delivery that fully meets our service users needs.\n\n Monitor the service user journey to ensure that, alongside with them and/or their chosen representative, a written individual care and support plan that respects their wishes and promotes their dignity and privacy has been created. Ensure that the care plan has been agreed and that appropriate risk control measures have been put in place to reduce the risks.\n\n Provide the service users, and where appropriate their representatives, with information about the service so that they are clear about what to expect and how they can raise any concerns.\n\n Apply excellent communication skills with service users, their families and representatives, staff and other health and social care professionals to deliver high quality domiciliary care services.\n\n Keep all information about customers, their representatives and their families secure and confidential except where policy requires to share information to protect the interests of our service users.\n\nCompliance & Quality Assurance (Manage the safety and quality of the business)\n\n·Ensure safe service delivery in line with legislation, CQC standards, and company policies.\n\n·Oversee rostering and ensure care is delivered safely, punctually, and as commissioned.\n\n·Undertake ongoing training to maintain regulatory and best-practice knowledge.\n\n·Monitor health and safety and work closely with H&S and Infection Control leads.\n\n·Maintain accurate records and reporting systems.\n\n·Collaborate with Quality & Compliance Manager to embed quality frameworks and improvements.\n\n·Lead and manage complaints, incidents, and investigations.\n\n·Act as the Safeguarding Lead.\n\n·Conduct trend analysis, satisfaction surveys, and implement resulting improvements.\n\n·Work flexibly to ensure safe and effective service delivery.\n\nReporting:\n\n Attend weekly management meetings to provide updates on the different contracts.\n\n Take responsibility for completing internal monthly compliance reports and attend meetings\n\n Report timely to CQC, local authorities and other stakeholders relevant notifiable issues.\n\n * Complete quarterly monitoring reports on the relevant contract and attend and lead on monitoring meetings with the local authorities

Our client is currently seeking an experienced Building Manager to join the team at a luxury development in Kingston. Hours: Monday to Friday, 08.30am - 5pm Salary: £35,000 Per Annum Main duties: • Watering all plants and adjusting sprinklers., • Maintaining the grounds / external areas., • Litter Picking., • Light maintenance tasks such as changing of light bulbs / door handles., • Deliver excellent customer service to all residents., • Greet all residents professionally and courteously., • Proactively anticipate resident's needs., • Aid and engage with all guests/residents and colleagues within the development., • Ability to multi-task, effectively prioritise and execute tasks in a high-pressure environment and timely manner., • Verify all visitors, suppliers and contractors., • Maintain a secure and safe environment for all residents by undertaking guest verification, securing elevator access, conducting security checks throughout the building, and undertaking period review of CCTV system., • Carry out regular building checks and log/report any maintenance that is required through the correct channels., • Ensure the communal areas are always kept clean, tidy, and presentable., • Report any incidents, problems, or complaints to the appropriate manager in a timely manner., • Dealing with guests/resi...

At Taylor Wimpey, we dont just build houses; we build futures. Not just for the people who live in our homes, but for our own people too. When we bring our collective skills together, we make amazing things happen - for ourselves, for each other and for our customers. There are incredible opportunities on your doorstep, and we want you to discover them all. With 22 regional offices across the UK and operations in Spain, we bring our vision to life locally. Here, youll be given the tools to develop your skills and the freedom to explore new avenues. Share your ideas, experience a no-blame culture, and shape your work around your life. Every single one of us plays a vital role in bringing to life incredible places and spaces, where anyone can thrive. We believe in making a positive difference to our planet, as well as to people. Home to work that matters, and you can be a part of it. The Customer Support Coordinator is responsible for taking ownership of customer issues, tasks and complaints once customers have settled into their new homes and been handed over from the Customer Relations Managers, managing resolution through to completion. This includes correctly identifying what action needs to be taken, allocating the correct resource in a timely manner, and where appropriate, ensuring the necessary parts and supplies have been ordered to enable remediation works to be carried out. They should also ensure customers are kept up to date with progress towards the resolution of their issue or complaint. The Customer Support Coordinator should be conversant in using the technology provided to carry out their role and be adherent to the relevant processes and procedures, including all health and safety regulations and protocols. Demonstrates role model customer behaviour • Acts as an inspiring role model across the team in the delivery of great customer service, • Always demonstrates positive behaviour when discussing or interacting with customers, • Always engage with customers in a professional manner so they are assured we have understood their problem and trust that we will act to resolve this quickly, • Ensures reputational risk is minimised by ensuring complaints, social media contacts, and 3rd party claims and cases are managed in the most appropriate way, • Role models Taylor Wimpeys values by always behaving with integrity and professionalism, acting in a positive, collaborative and encouraging style with everyone Achievement of business objectives and priorities • Works independently to resolve issues, tasks and complaints within the required SLA timeframe, • Works in an organised and well-planned manner, so that customer issues, tasks and complaints can be resolved within SLA timeframes and customers are fully informed of progress, • Looks for solutions when blockers to remedying issues for customers arise and ensures the Customer Support Manager is made aware when factors may not enable the resolution to happen within SLA, • Ensures issues, tasks and complaints have quality notes for reference so there is an accurate record of all customer interactions and so that further clarification isnt required with the customer by another person, • Builds relationships with other functions and works collaboratively with them to resolve issues, tasks and complaints, • Builds relationships with subcontractors and suppliers to ensure they understand our expectations of their customer commitments and provide feedback where appropriate to ensure continuous improvement of their service offering Committed to continuous improvement • Takes responsibility for their own development by asking for feedback on their performance to ensure ongoing performance, • Identifies gaps in their customer engagement ability (verbal and written) and takes responsibility for the continuous improvement of these, • Identifies ways of working that could be more efficient and/or cost effective and puts forwards ideas for improvement, • Keeps up to date with house type ranges, products, specifications and new technology in the home to ensure informed conversations with customers, • Previous experience of working in a fast-paced Customer Service environment, • Strong interpersonal and relationship building skills, • Proven ability to work collaboratively, • Proven ability to work independently, prioritise work and take initiative to find solutions to problems, • Proven ability to remain calm, measured and resilient in challenging situations, • Experience of working in the housebuilding industry At Taylor Wimpey, we are committed to enabling you to make a home with us. Our work is not just about building homes; it's about doing work that matters, making a positive impact on the lives of our customers and the communities we serve. We enjoy many benefits as standard, including excellent retail discounts, company funded life insurance and private healthcare, and access to a quality pension scheme with company contributions. We also offer our discounted house purchase scheme, car leasing scheme and share plans, as well as the opportunity to tailor your benefit package to suit your needs with options such as buying extra annual leave or adding dependants to your benefit cover. Our total reward offer works perfectly with our culture, we are a welcoming community where everyone can feel at home. We create a home to your future by providing opportunities for growth and development. We offer industry leading professional training and development, which supports you to unlock your potential and fulfil your career and personal goals in a variety of opportunities and environments. We look to develop our people in the skills and areas they are most interested in, leveraging your qualities and appreciating your unique competencies, skills and expertise that, when we come together, make this a great place to work. If you want to do work that matters and build a career that lasts, make a home at Taylor Wimpey. As a proud Disability Confident Employer, Taylor Wimpey is committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us during the application process that they have a disability and meet the minimum requirements for the role. Join us in building a truly diverse and empowered team. Please inform your line manager if you wish to apply for this role.

Main Areas of Responsibility • Lead, coordinate, and supervise shifts, ensuring the home runs smoothly and in line with care plans, risk assessments, and policies., • Support the Deputy and Registered Manager in overseeing daily routines and ensuring the home environment remains safe, clean, and welcoming., • Provide direct support to children, promoting independence, emotional regulation, and resilience., • Support the creation and review of individual care, risk, behaviour, and placement plans., • Supervise and mentor junior staff, including contributing to inductions, training, and performance feedback., • Maintain accurate and timely records, including incident reports, daily logs, and communication records., • Promote safeguarding and ensure any concerns are reported and recorded in accordance with policy and LADO procedures., • Liaise with social workers, therapists, education providers, and other professionals involved in the children’s care., • Support the implementation of therapeutic strategies in collaboration with the in-house psychologist., • Ensure medication is administered, recorded, and stored correctly, in line with procedures., • Assist with rota planning, shift cover, and contribute to the home’s on-call system., • Respond appropriately to emergencies, complaints, and behavioural incidents., • Promote equality, diversity, and inclusion in all aspects of practice., • Act as the responsible person in charge of the home during manager absences as required

Customer Service Manager - Social Housing Repairs & Maintenance Based near Surbiton Full-Time, permanent Salary: £40,000 - £48,000 DOE We are currently working in partnership with a leading contractor within the Social Housing sector to recruit an experienced and customer-focused Customer Service Manager to join their growing team located near Surbiton. This is an excellent opportunity for an experienced service delivery professional to lead a busy Customer Service function within a fast-paced repairs and maintenance environment. The successful candidate will play a key role in driving customer satisfaction, operational efficiency, and service excellence across responsive repairs and maintenance services. As the Customer Service Manager, you will oversee the day-to-day management of the Customer Service Centre, ensuring residents receive a high-quality and responsive service across multiple communication channels. You will also support planning and scheduling functions to ensure repairs and maintenance services are effectively coordinated and delivered in line with service standards and KPIs. This role would suit somebody with strong leadership experience within Social Housing, Facilities Management, or a similar service-led environment. Key Responsibilities: Lead, motivate, and develop the Customer Service Team to deliver exceptional customer service Oversee customer contact operations, ensuring enquiries, service requests, and complaints are resolved efficiently Support repairs scheduling, workforce planning, and logistical coordination across responsive maintenance services Monitor operational performance, customer satisfaction, and service delivery metrics Act as an escalation point for complex customer issues and complaint resolution Work collaboratively with operational teams, planners, contractors, and stakeholders to ensure seamless service delivery Drive continuous improvement initiatives, implementing new processes and systems where required Produce regular operational and performance reports for senior management Key Criteria: Previous experience managing a customer service or contact centre function within Social Housing, Repairs & Maintenance, or Facilities Management Experience overseeing planning, scheduling, or resource coordination for a mobile workforce Strong understanding of repairs and maintenance service delivery Proven leadership and people management experience Experience using CRM systems, scheduling platforms, and repairs management software Excellent communication, organisational, and problem-solving skills Ability to analyse performance data and implement service improvements Strong stakeholder management and relationship-building skills What's on Offer: Excellent career progression and development opportunities Competitive salary and benefits package 25 days holiday plus bank holidays Enhanced company benefits and wellbeing support Opportunity to join a growing and forward-thinking organisation within the Social Housing sectorThis is an excellent opportunity for somebody looking to further their career with a highly reputable and expanding contractor delivering essential services within Social Housing

Department: Front of House (FOH) Reports To: General Manager Job Purpose The Restaurant Manager is responsible for the overall leadership and performance of the front-of-house operation, ensuring exceptional service standards, attention to detail, team development, and smooth day-to-day running of the restaurant. This role requires a highly organised and passionate hands-on leader who drives consistency, accountability and a premium guest experience at all times. Accountable for ensuring consistent operations to support and in the absence of the General Manager. Restaurant Manager Key Responsibilities Leadership & Team Management Lead, manage, and inspire the FOH team, ensuring high performance and accountability Plan & deliver weekly training briefs and ongoing coaching to develop team capability Implement structured team competitions and incentives to drive engagement and performance Take accountability for maintaining CPL (Compliance) completion rates across the team Foster a culture of professionalism, responsibility, and continuous improvement Training & Development Deliver regular service training and coaching sessions for the FOH team Organise and lead wine training and development sessions with suppliers & 3rd parties Ensure all team members are trained to meet and exceed service standards Promote a culture of learning and development across the team Operations & Service Delivery Oversee day-to-day restaurant operations, ensuring smooth and efficient service Maintain personal high standards of restaurant detailing, table setup, and overall appearance as well as ensuring that of the rest of the team. Ensure correct timings, presentation, and service etiquette are consistently delivered Coordinate dietary requirements, special requests, and VIP guest arrangements Manage service ambiance, including lighting and music levels appropriate to time of day Maintain a consistent and visible management presence on the floor, particularly during peak service hours (12:00-14:30 / 17:30-22:30) Standards & Compliance Implement and uphold all service standards and procedures Coach and develop team members service standards Ensure full compliance with health & safety, hygiene, and licensing regulations Monitor team performance and enforce accountability for maintaining standards Guest Experience & Issue Resolution Handle all guest complaints and service issues promptly and professionally Ensure a consistently high level of guest experience, particularly in the absence of the General Manager Take ownership of service recovery and continuous improvement Planning & Organisation Prepare and submit the weekly rota draft to the General Manager by midday each Wednesday Create and execute a planned list of daily tasks, ensuring operational priorities are met Maintain organisation, structure, and clear communication across all shifts Key Skills & Competencies Strong leadership and people management skills Excellent organisational and time management abilities High attention to detail and commitment to excellence Effective communication and coaching capability Ability to perform under pressure in a fast-paced environment Proactive, solutions-driven mindset Performance Expectations Consistent delivery of exceptional guest experience and service standards Strong leadership presence and accountability across all shifts High team engagement, training completion, and performance levels Effective operational management and attention to detail Maintenance of compliance and operational excellence at all times Additional Information This role requires flexibility to work evenings, weekends, and peak trading periods. The Restaurant Manager is expected to lead by example at all times, arriving in full business dress and ready to deliver a professional and polished service indicative of a 3 AA Rosette Environment. TPBN1_UKCT

Summary Housing Standards Manager You will be managing a small team focussed on ensuring that the council delivers on its legal responsibilities around housing standards (across all tenures) within the borough. Working collaboratively with a range of stakeholders, you will lead on the development and implementation of policies and practices to achieve these goals, using a mix of information, advice, financial assistance and enforcement, as appropriate. You will also lead on our work around empty homes and home energy efficiency. You will ensure that our service evolves to manage the additional responsibilities placed on it, including the Renters Rights Act 2025. The role is based at Elmbridge Civic Centre, based in Esher. The main purpose of the role Housing Standards Manager To lead, manage develop and deliver the Housing Standards Service within the borough, improving standards and ensuring compliance through regulation, advice, assistance and enforcement across a range of tenures. The role ensures that statutory standards duties are met. To ensure the council is effectively using its powers and duties to minimise the number of empty homes in the Borough, particularly long-term empty homes. To lead and manage the Housing Standards Team to deliver a high-quality service, providing coaching supervision and professional development opportunities to staff. Specific duties and responsibilities 1. To lead and manage the Housing Standards Team to deliver high-quality services through: Allocation of workloads, monitoring performance and quality assuring casework. Providing coaching, supervision and professional development to the team., 2. To be responsible for the development and operation of the councils Housing Enforcement policy., 3. To be jointly responsible for development and operation of Housing Financial Assistance Policy with the Care & Repair Elmbridge Team Manager, with the post-holder having budgetary responsibility in relation to financial assistance provided outside of the Better Care Fund., 4. To ensure adequate handling of requests and complaints about poor housing conditions, response which includes: Overseeing HHSRS inspections and ensuring appropriate action for Category 1 and 2 hazards. Completing inspection reports and schedules of work and assessments of best courses of action in line with legislation, guidance and councils policies Managing enforcement activity including improvement notices, prohibition orders, civil penalties, rent repayment orders, and prosecutions. To liaise with the councils Legal Service with regards to the taking of formal enforcement action, including representation the authority at tribunals or court where required. Ensuring licensing compliance for HMOs and other licensable properties. 2. To oversee administration the councils scheme of Financial Assistance including: The handling of enquiries and requests from potential applicants and their families, advocates or professionals about the availability of financial assistance and the processes involved. Responding to applications for assistance and undertaking initial assessments including means testing and undertaking of property inspections for the purposes of assessing works required, eligibility etc Completing schedules of work where appropriate and confirming grant decisions and securing best value in selection of contractor to undertake grant work and issuing & monitoring staged payments. 1. To oversee administration of Caravan Site Licensing for the Borough including the development and review of policy, the handling of enquiries and requests for licences, undertake inspections, issuing licences and monitoring of site licence conditions., 2. To manage and oversee the use and administration of the ICT systems used within the Housing Standards Team, including the project management of system upgrades and ensuring that the service and staff are making best use of the available technology., 3. To lead on the development, review and implementation of the Councils Empty Homes Strategy, working in collaboration with a range of stakeholders, with the objectives of making best use of the stock and reducing the number of long-term empty homes in the borough., 4. To monitor service performance and report outcomes to senior management., 5. To ensure accurate record keeping and sound data management, 6. To ensure safe working practices including lone working, through the use of risk assessments and the adoption and use of appropriate measures to manage and control risk, 7. To work collaboratively with internal teams and external agencies, to safeguard residents, 8. To engage constructively with landlords, agents, householders and tenant to promote compliance, 9. To respond to FOI requests, MP and Councillor enquiries regarding matters relevant to the work of the Housing Standards Team, to be responsible for leading on responding to complaints about the service under stage one of the councils complaints procedure and assisting with responses under stage two of the same or enquiries made by the Local Government Ombudsman and Social Care Ombudsman., 10. To lead on the promotion of home energy conservation and meeting the councils obligations under the Home Energy Conservation Act, Minimum Energy Efficiency Standards regulations for residential properties and other legislation relating to energy performance, fuel poverty and carbon reduction., 11. To ensure, subject to any necessary approvals, that the councils services adapt to reflect changes in the law such as the Renters Rights Act 2025 and the Supported Housing Regulatory Oversight Act 2023. Person Specification Housing Standards Manager Below are Mandatory Requirements : Basic DBS UK Driving Licence Access to a vehicle Copy of Environmental Health degree or equivalent Copy of certificate of registration from CIEH, or equivalent TPBN1_UKTJ

Vacancy Specification Step into the role of Aldi Store Manager and lead your team to deliver exceptional shopping experiences that go beyond customer expectations. You'll inspire a positive, high-performing work environment while driving operational excellence, maintaining top-quality standards, controlling costs, and ensuring compliance. Your leadership is the driving force behind the store's success! Key Responsibilities • Lead your team to deliver exceptional customer service that consistently exceeds expectations • Drive KPI performance, consistently meeting challenging operational targets • Oversee the execution and supervision of in-store tasks to meet targets and standards • Recruitment for your team, leading them and fostering their growth and development • Handle customer complaints with professionalism and maintain compliance with health & safety standards Skills & Experience • Extensive experience leading and inspiring high-perming teams in a fast-paced, lean environment • Proven track record in optimising operational efficiency through strategic time and cost management • Demonstrated success in achieving KPIs while upholding the highest standards of compliance and due diligence • Commitment to delivering exceptional customer service and driving business results • Agile, visionary leader who can proactively embrace change with a results-driven mindset Our Benefits • A market-leading salary package • An allowance of up to £2,960 depending on location • A flexible contract of 40 or 45 hours a week. Salary will be pro rata • 25 days annual leave plus bank holidays, as well as the chance to purchase extra holidays through our holiday purchase scheme • 26 weeks full pay following 1 year service for Maternity and Main Adopter Leave • Comprehensive training and ongoing development opportunities throughout your Aldi career • Lifestyle benefits including discounted gym memberships, cinema tickets, and holiday deals

Bodyshop Manager £60,000 OTE £80,000 Hampton Fantastic opportunity to lead a high performing site Private Healthcare BUPA and Life assurance Permanent position, Monday to Friday, Car allowance of £500 per month 33 Days annual leave Inc Bank Holidays Yearly pay reviewsPlease contact Rochelle on (phone number removed) for more information If you're an experienced Bodyshop Manager looking for a fresh challenge, this could be a great fit. This is a chance to take the lead at a well-established, high-performing site in the Tunbridge Wells area - one that's backed by manufacturer approvals and equipped with modern, high-tech kit to help you and your team deliver top-quality work. You'll be someone who knows how to run a smooth, efficient bodyshop, with a strong handle on both people and process. If you also bring experience as a VDA or Estimator, that's a bonus - but it's not a must-have. You'll be joining a business that really understands the accident repair market. It's a stable, supportive environment where career growth is encouraged and your contribution will be genuinely valued. Bodyshop Manager As Bodyshop Manager, you'll be the driving force behind a skilled and passionate on-site team - including Paint Sprayers, Panel Beaters, MET Technicians, Estimators, and admin staff. You'll be leading from the front, creating a positive, productive work environment and setting the pace for performance, quality, and customer service. You'll have full responsibility for the day-to-day running of the site - everything from health & safety and financial performance to customer satisfaction and team morale. That includes setting targets, monitoring KPIs, and ensuring work is completed efficiently, safely, and to the highest standards. A vast knowledge of the repair and claims process is key, as you'll be the go-to person for ensuring everything runs smoothly - from job estimates through to final delivery. If you're already familiar with Autoflow BMS and Audatex, even better - but above all, it's your experience and leadership that will count. Your role will also involve recruiting new talent, holding daily production meetings, and working closely with parts, reception, suppliers, and work providers to keep things running smoothly. You'll be expected to meet or exceed CSI and Key-to-Key targets - with the support of a capable senior management team behind you. Strong leadership, a sharp eye on costs and productivity, and the ability to deal with any issues (including those rare customer complaints) are all part of the package.In short, this is a hands-on leadership role where your impact will be felt across the entire business If you would like to discuss the General Bodyshop manager position in more detail, then please call Rochelle at Clear Automotive on (phone number removed) for a confidential chat. We are also looking for candidates with the following skill sets: Panel Beater, Panel Technician, Bodyshop MET, Bodyshop Mechanic, Vehicle Painter, Vehicle Paint Sprayer, Vehicle Prepper, Paint Prepper, Bodyshop Technicians, Accident repair, Vehicle body repair, coach builder, VDA, Vehicle Damage Assessor, Bodyshop Estimator, Production Manager, Vehicle Technician, Workshop Controller, Bodyshop Controller, SMART Repairer and Bodyshop Manager, Regional and General Manager, Service Advisor, Service Manager, Parts Advisor, Parts Manager and more

Location :Kingston upon Thames Salary : Competitive package Contract type : Permanent,full-timerole Please note: Appointment to this role is subject to a satisfactory Enhanced Disclosure and Barring Service (DBS) check . We are on the lookout for a driven, energetic, and proactive Senior Resident Liaison Officer to take a leading role in supporting our Resident Liaison Officer team. If you enjoy working with people, building trust, are approachable, tactful, and diplomatic and if you thrive in being part of a dynamic, fast-paced environment, wed love to hear from you. As a Senior Resident Liaison Officer, you will work closely with our Resident Liaison Manager and play a key role in strengthening our day-to-day operations by supporting our Resident Liaison Officers across the business, ensuring to meet regularly, in person, to align on processes and best practices. The ideal candidate is someone with a minimum of two years of continuous experience in a Resident Liaison Officer role, as well as experience in Customer Engagement and improving Customer Satisfaction. Main Objectives of the role : Monitor andidentifytrainingand development opportunities for the Resident Liaison Officersteam Support the design and implementation of the onboarding training program for the new Resident Liaison Officers, making sure everyone goes through theappropriate trainingas part of their induction Making sure thatnew as well as existingResident Liaison Officers across the organisation are trained and follow the companys processes in a consistent manner To ensure that residents have the best possible experience with PiLON, whilst making sure that project compliance andresidentssatisfaction KPIs are met Work collaboratively as part of the site team to deliver the required services in line with the contract requirements, following company policy and procedures Drive the continuous improvement of end-to-endprocesses related to clients' andresidentsinteraction Do you have what it takes? Great communication and stakeholder management skills, collaborative approach, with a natural style that builds a strong team and network Ability to work at a pace and respond quickly to changing demands and priorities Knowledge of administration, methods of reporting and Key Performance Indicators A proven understanding of Customer Care with particular reference to vulnerable people is essential First Class communication skills; must be able to influence and communicate very confidently both verbally and in writing, at all levels, is essential Proactive, with the ability to deal with issues and complaints in a calm and professional manner Why work with us? Here are some of the brilliant benefits you could get as a Senior Resident Liaison Officer: 23 days of holiday per year, excluding Bank Holidays (+ get more days with length of service) Up to £2,000 reward for successful recommendations as part of our referral scheme Significant savings on daily shopping through our benefits portal A welcoming office, snacks, beverages, friendly colleagues and team socials throughout the year A supportive culture and a great team with exceptional talent and experience Trained Mental Health First Aiders support Annual training budget so you can focus on your personal and professional development and much more About us: With over 20 years of success behind us, PiLON began an exciting new chapter in 2024 as part of the United Infrastructure Group . This growth means more opportunity, broader expertise, and long-term stability for our teams - and a stronger platform for people to build lasting careers. We specialise in planned maintenance and refurbishment within the social housing sector and are known for delivering high-quality work with care, consistency, and respect for the communities we serve. At PiLON, we dont just hire for skills - we hire for attitude, potential, and values. We actively welcome people from a wide range of backgrounds, knowing that diverse teams perform better and create better outcomes. Our commitment to inclusion is reflected in our membership of the Black Professionals in Construction Network , supporting positive change across the built environment. Youre reliable, motivated, and looking for a role where your work genuinely matters, PiLON offers a supportive environment, opportunities to develop, and the chance to be proud of what you do every day. TPBN1_UKTJ

Are you in search of a temporary yet fulfilling role? Look no further! We're thrilled to offer an exciting position for our client based in Elmbridge who are looking to appoint a Housing Standards Manager for the 3 months ongoing, at the rate of £46.57 per hour umbrella Job responsibilities To lead, manage develop and deliver the Housing Standards Service within the borough, improving standards and ensuring compliance through regulation, advice, assistance and enforcement across a range of tenures. The role ensures that statutory standards duties are met. To ensure the organisation is effectively using its powers and duties to minimise the number of empty homes in the Borough, particularly long-term empty homes. To lead and manage the Housing Standards Team to deliver a high-quality service, providing coaching supervision and professional development opportunities to staff. To lead and manage the Housing Standards Team to deliver high-quality services through: Allocation of workloads, monitoring performance and quality assuring casework. Providing coaching, supervision and professional development to the team. 1. To be responsible for the development and operation of the organisations Housing Enforcement policy., 2. To be jointly responsible for development and operation of Housing Financial Assistance Policy with the Care & Repair Elmbridge Team Manager, with the post-holder having budgetary responsibility in relation to financial assistance provided outside of the Better Care Fund., 3. To ensure adequate handling of requests and complaints about poor housing conditions, response which includes: Overseeing HHSRS inspections and ensuring appropriate action for Category 1 and 2 hazards. Completing inspection reports and schedules of work and assessments of best courses of action in line with legislation, guidance and council's policies Managing enforcement activity including improvement notices, prohibition orders, civil penalties, rent repayment orders, and prosecutions. To liaise with the organisations Legal Service with regards to the taking of formal enforcement action, including representation the authority at tribunals or court where required. * Ensuring licensing compliance for HMOs and other licensable properties., 4. To oversee administration theorganisation scheme of Financial Assistance including: • The handling of enquiries and requests from potential applicants and their families, advocates or professionals about the availability of financial assistance and the processes involved. Responding to applications for assistance and undertaking initial assessments including means testing and undertaking of property inspections for the purposes of assessing works required, eligibility etc Completing schedules of work where appropriate and confirming grant decisions and securing best value in selection of contractor to undertake grant work and issuing & monitoring staged payments. 1. To oversee administration of Caravan Site Licensing for the Borough including the development and review of policy, the handling of enquiries and requests for licences, undertake inspections, issuing licences and monitoring of site licence conditions., 2. To manage and oversee the use and administration of the ICT systems used within the Housing Standards Team, including the project management of system upgrades and ensuring that the service and staff are making best use of the available technology., 3. To lead on the development, review and implementation of the organisations Empty Homes Strategy, working in collaboration with a range of stakeholders, with the objectives of making best use of the stock and reducing the number of long-term empty homes in the borough., 4. To monitor service performance and report outcomes to senior management., 5. To ensure accurate record keeping and sound data management, 6. To ensure safe working practices including lone working, through the use of risk assessments and the adoption and use of appropriate measures to manage and control risk, 7. To work collaboratively with internal teams and external agencies, to safeguard residents, 8. To engage constructively with landlords, agents, householders and tenant to promote compliance, 9. To respond to FOI requests, MP and Councillor enquiries regarding matters relevant to the work of the Housing Standards Team, to be responsible for leading on responding to complaints about the service under stage one of the council's complaints procedure and assisting with responses under stage two of the same or enquiries made by the Local Government Ombudsman and Social Care Ombudsman., 10. To lead on the promotion of home energy conservation and meeting the organisation obligations under the Home Energy Conservation Act, Minimum Energy Efficiency Standards regulations for residential properties and other legislation relating to energy performance, fuel poverty and carbon reduction., 11. To ensure, subject to any necessary approvals, that the organisation services adapt to reflect changes in the law - such as the Renters Rights Act 2025 and the Supported Housing Regulatory Oversight Act 2023 Should your skills match the above please send through your updated CV. Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown Ltd is acting as an Employment Business in relation to this vacancy

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