Complaints manager jobs in LondonCreate job alerts

Job Location Weybridge Job Description Procter & Gamble (P&G) is a leading global consumer goods company, with Personal Health Care brands including Vicks, Pepto‑Bismol, and Seven Seas. We are seeking a Qualified Person (QP) / Senior Quality Assurance Manager to lead quality and compliance activities across GMP, GDP and HACCP for food supplements and help safeguard consumer trust across our UK Personal Health Care portfolio. If you thrive at the intersection of regulatory excellence, safety, and quality leadership, this role could be your next career step. You will play a key part in ensuring products are manufactured, released, and distributed in full alignment with UK regulatory requirements and global quality standards. In this highly visible role, you will safeguard product quality, protect consumers, and act as a trusted partner to internal teams, suppliers, and regulatory authorities, making a real impact from manufacturing through distribution. *This position will be primarily based in Weybridge (Surrey), with alternative options available in Reading or Skelmersdale. Candidates must be flexible to travel periodically to the Skelmersdale site as required. Role overview As the Qualified Person (QP) for Procter & Gamble UK, you will be accountable for ensuring that products are manufactured, tested, released, and distributed in full compliance with UK legislation and global quality standards. With us, you will: • Act as Qualified Person for Procter & Gamble UK in accordance with UK legislation for Medicinal Products for Human Use, ensuring batch certification, release, and maintenance of the certification register., • Ensure robust GMP, GDP, and HACCP compliance through effective documentation systems, quality and technical agreements, vendor qualification and auditing, and alignment with Marketing Authorisations and Global Healthcare procedures., • Lead quality governance activities, including deviation management, CAPA definition and tracking, quality performance monitoring, and continuous improvement initiatives., • Manage critical quality events such as incidents, complaints, recalls, and withdrawals, acting as the key interface with internal stakeholders, authorities, and drug and food safety bodies., • Prepare for and manage regulatory inspections and approve and oversee annual training plans to ensure personnel are appropriately trained and qualified. What we offer you: • Meaningful Work from Day 1: From Day 1, you’ll step into a role with real accountability where you will directly influence product release, quality outcomes and regulatory confidence for P&G’s UK portfolio, using your expertise to protect consumers and uphold trusted brands. You will be owning your part of the business and helping it grow, with continuous and supportive coaching from your manager and the wider team., • Competitive Benefits: P&G take a Total Rewards approach meaning on top of your competitive salary, which is reviewed annually, you can expect a whole range of benefits including: a double-matched pension scheme, private health insurance, participation in a stock ownership scheme, 25 days holiday and your very own ‘Flex4Me’ Fund which enables you to allocate a portion of your benefits package to the areas that matter most to you., • Flexibility: We operate a flex at work approach, with flexibility built into the role. Our teams spend 3 days of their week collaborating together in our offices or at our external partners. This is balanced with 2 of their days spent on focused work which most tend to do from home. Of course, we do a bit of both every day, but we encourage our teams to choose where they work based on the jobs to be done. Job Qualifications What you’ll bring • Degree in pharmacy or another formal qualification in medicine, veterinary medicine, chemistry, pharmaceutical chemistry and technology or biology., • Registration and approval as a Qualified Person with British Authorities in accordance with local regulations., • Sufficient experience as a Qualified Person under UK regulations and solid experience in Quality Assurance., • Advanced knowledge of GMP and GDP requirements., • Fluency in English, both written and spoken, • Strong communication and collaboration skills with internal teams, suppliers, and regulators., • A results‑driven, quality‑focused mindset with a strong sense of ownership., • Proactivity, organization and ability to operate with urgency in a regulated environment. Right to Work: For this role, P&G are willing to provide sponsorship to those who require a visa to live and work in the UK, subject to meeting all the necessary Home Office requirements. Full details on visa restrictions can be found on the Home Office website and immigration rules are subject to change. P&G is legally required to ensure all candidates have the right to work in the UK from Day 1 of their employment. All applicants will therefore be asked to provide evidence of their right to work at the conclusion of the recruitment process as a condition of employment. At P&G #weseeequal We are an equal opportunity employer and value diversity at our company. At P&G we strive to build a culture where everyone feels welcome, included, and able to bring their full selves to work. We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process. Please click ___ if you require an accommodation during the application process. Please make sure to wait to hear back from us regarding your accommodation before proceeding with the online assessment, we thank you in advance for your patience. Job Schedule Full time Job Number R000144335 Job Segmentation Experienced Professionals Starting Pay / Salary Range

We are Hestia. We make a difference. At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Team Manager to play a pivotal role in our Domestic Abuse Service in Tower Hamlets Sounds great, what will I be doing? Our family women refuge's offer holistic support in order to empower women and their children who have experienced trauma to lead their recovery and gain the skills and confidence to move on safely. The Team Manager is responsible for the operational running and strategic direction of the refuge. Providing line management and leadership to the staff team, leading on contract and compliance and the safety, security and maintenance of the refuge, ensuring that the building aligns with our PIPE (Psychologically Informed Physical Environment) building standards and rental income is secured. The Team Manager plays a central role in ensuring the refuge is a safe, trauma-informed, and welcoming space for women and children fleeing domestic abuse. They promote an inclusive, anti-racist, and feminist approach while upholding Hestia's values of respect, dedication, and collaboration. Core responsibilities include overseeing day-to-day service delivery, ensuring compliance with safeguarding protocols, and facilitating the safe transition of service users. The manager ensures the team delivers high-quality, person-centred support, particularly for individuals with complex or intersectional needs. In terms of operational and building management, the Team Manager is responsible for maintaining the safety, cleanliness, and functionality of the refuge in line with health and safety and PIPE (Psychologically Informed Physical Environment) standards. This includes managing relationships with landlords and housing teams, authorising repairs, handling rent collection and arrears, and addressing any security concerns. They also oversee the accurate and timely turnaround of vacant units and uphold positive community relations to ensure the refuge remains a secure and respected environment. The role also involves leading and developing a high-performing team, ensuring all staff are well-supported through supervision, reflective practice, and training opportunities. The manager upholds staffing levels, supports volunteers and students, and manages performance and conduct issues where necessary. Quality assurance and compliance duties include monitoring performance against KPIs, using systems like INFORM and Power BI, handling feedback and complaints, and ensuring financial accountability. They also represent Hestia in strategic planning, external networks, and multi-agency partnerships to strengthen service delivery and community integration. What do I need to bring with me? You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application. Here's what the team will be looking for The ideal candidate should possess a solid general education, ideally with Level 2 qualifications in Maths and English, along with strong written and verbal communication skills. They should either hold a SafeLives Service Manager qualification or be willing to work towards it. Experience in supervising staff and delivering high-quality support to individuals with diverse needs and risks is essential, as is a strong understanding of risk assessment and management in domestic abuse contexts. A good grasp of performance monitoring, welfare benefits, housing legislation—particularly the rights of domestic abuse survivors under the Domestic Abuse Act 2021—is also required. Applicants should demonstrate a strong background in working within domestic abuse services, whether in the community or in a refuge setting. They must understand and value co-production, ensuring services are developed in partnership with those who use them. Effective communication skills are key, along with confidence in using IT systems such as Microsoft Office, Teams, and Power BI. A clear understanding of safeguarding practices and health and safety legislation is crucial, with the ability to implement relevant policies effectively. The role demands emotional resilience and the ability to work under pressure, especially in crisis situations involving traumatised or vulnerable women and children. A strong commitment to equality, diversity, and inclusive practices is essential, as is the ability to work independently within established policies and procedures. Flexibility and the ability to travel within the borough and beyond when required are also necessary for this position. This is a culturally specific service, and as such, it is a genuine occupational requirement that applicants speak one or more South Asian languages in addition to English. Interview Steps We keep our interview process simple, so you know exactly what to expect. • Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do! Our commitment to Equality, Diversity, and Inclusion Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation. We are a disability confident employer Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us. Safeguarding Statement Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia. Important Information for Candidates If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed. We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

We are Hestia. We make a difference. At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Team Manager to play a pivotal role in our Domestic Abuse Service in Tower Hamlets Sounds great, what will I be doing? Our family women refuge's offer holistic support in order to empower women and their children who have experienced trauma to lead their recovery and gain the skills and confidence to move on safely. The Team Manager is responsible for the operational running and strategic direction of the refuge. Providing line management and leadership to the staff team, leading on contract and compliance and the safety, security and maintenance of the refuge, ensuring that the building aligns with our PIPE (Psychologically Informed Physical Environment) building standards and rental income is secured. The Team Manager plays a central role in ensuring the refuge is a safe, trauma-informed, and welcoming space for women and children fleeing domestic abuse. They promote an inclusive, anti-racist, and feminist approach while upholding Hestia's values of respect, dedication, and collaboration. Core responsibilities include overseeing day-to-day service delivery, ensuring compliance with safeguarding protocols, and facilitating the safe transition of service users. The manager ensures the team delivers high-quality, person-centred support, particularly for individuals with complex or intersectional needs. In terms of operational and building management, the Team Manager is responsible for maintaining the safety, cleanliness, and functionality of the refuge in line with health and safety and PIPE (Psychologically Informed Physical Environment) standards. This includes managing relationships with landlords and housing teams, authorising repairs, handling rent collection and arrears, and addressing any security concerns. They also oversee the accurate and timely turnaround of vacant units and uphold positive community relations to ensure the refuge remains a secure and respected environment. The role also involves leading and developing a high-performing team, ensuring all staff are well-supported through supervision, reflective practice, and training opportunities. The manager upholds staffing levels, supports volunteers and students, and manages performance and conduct issues where necessary. Quality assurance and compliance duties include monitoring performance against KPIs, using systems like INFORM and Power BI, handling feedback and complaints, and ensuring financial accountability. They also represent Hestia in strategic planning, external networks, and multi-agency partnerships to strengthen service delivery and community integration. What do I need to bring with me? You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application. Here's what the team will be looking for The ideal candidate should possess a solid general education, ideally with Level 2 qualifications in Maths and English, along with strong written and verbal communication skills. They should either hold a SafeLives Service Manager qualification or be willing to work towards it. Experience in supervising staff and delivering high-quality support to individuals with diverse needs and risks is essential, as is a strong understanding of risk assessment and management in domestic abuse contexts. A good grasp of performance monitoring, welfare benefits, housing legislation—particularly the rights of domestic abuse survivors under the Domestic Abuse Act 2021—is also required. Applicants should demonstrate a strong background in working within domestic abuse services, whether in the community or in a refuge setting. They must understand and value co-production, ensuring services are developed in partnership with those who use them. Effective communication skills are key, along with confidence in using IT systems such as Microsoft Office, Teams, and Power BI. A clear understanding of safeguarding practices and health and safety legislation is crucial, with the ability to implement relevant policies effectively. The role demands emotional resilience and the ability to work under pressure, especially in crisis situations involving traumatised or vulnerable women and children. A strong commitment to equality, diversity, and inclusive practices is essential, as is the ability to work independently within established policies and procedures. Flexibility and the ability to travel within the borough and beyond when required are also necessary for this position. This is a culturally specific service, and as such, it is a genuine occupational requirement that applicants speak one or more South Asian languages in addition to English. Interview Steps We keep our interview process simple, so you know exactly what to expect. • Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do! Our commitment to Equality, Diversity, and Inclusion Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation. We are a disability confident employer Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us. Safeguarding Statement Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia. Important Information for Candidates If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed. We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

We are Hestia. We make a difference. At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Team Manager to play a pivotal role in our Domestic Abuse Service in Tower Hamlets Sounds great, what will I be doing? Our family women refuge's offer holistic support in order to empower women and their children who have experienced trauma to lead their recovery and gain the skills and confidence to move on safely. The Team Manager is responsible for the operational running and strategic direction of the refuge. Providing line management and leadership to the staff team, leading on contract and compliance and the safety, security and maintenance of the refuge, ensuring that the building aligns with our PIPE (Psychologically Informed Physical Environment) building standards and rental income is secured. The Team Manager plays a central role in ensuring the refuge is a safe, trauma-informed, and welcoming space for women and children fleeing domestic abuse. They promote an inclusive, anti-racist, and feminist approach while upholding Hestia's values of respect, dedication, and collaboration. Core responsibilities include overseeing day-to-day service delivery, ensuring compliance with safeguarding protocols, and facilitating the safe transition of service users. The manager ensures the team delivers high-quality, person-centred support, particularly for individuals with complex or intersectional needs. In terms of operational and building management, the Team Manager is responsible for maintaining the safety, cleanliness, and functionality of the refuge in line with health and safety and PIPE (Psychologically Informed Physical Environment) standards. This includes managing relationships with landlords and housing teams, authorising repairs, handling rent collection and arrears, and addressing any security concerns. They also oversee the accurate and timely turnaround of vacant units and uphold positive community relations to ensure the refuge remains a secure and respected environment. The role also involves leading and developing a high-performing team, ensuring all staff are well-supported through supervision, reflective practice, and training opportunities. The manager upholds staffing levels, supports volunteers and students, and manages performance and conduct issues where necessary. Quality assurance and compliance duties include monitoring performance against KPIs, using systems like INFORM and Power BI, handling feedback and complaints, and ensuring financial accountability. They also represent Hestia in strategic planning, external networks, and multi-agency partnerships to strengthen service delivery and community integration. What do I need to bring with me? You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application. Here's what the team will be looking for The ideal candidate should possess a solid general education, ideally with Level 2 qualifications in Maths and English, along with strong written and verbal communication skills. They should either hold a SafeLives Service Manager qualification or be willing to work towards it. Experience in supervising staff and delivering high-quality support to individuals with diverse needs and risks is essential, as is a strong understanding of risk assessment and management in domestic abuse contexts. A good grasp of performance monitoring, welfare benefits, housing legislation—particularly the rights of domestic abuse survivors under the Domestic Abuse Act 2021—is also required. Applicants should demonstrate a strong background in working within domestic abuse services, whether in the community or in a refuge setting. They must understand and value co-production, ensuring services are developed in partnership with those who use them. Effective communication skills are key, along with confidence in using IT systems such as Microsoft Office, Teams, and Power BI. A clear understanding of safeguarding practices and health and safety legislation is crucial, with the ability to implement relevant policies effectively. The role demands emotional resilience and the ability to work under pressure, especially in crisis situations involving traumatised or vulnerable women and children. A strong commitment to equality, diversity, and inclusive practices is essential, as is the ability to work independently within established policies and procedures. Flexibility and the ability to travel within the borough and beyond when required are also necessary for this position. This is a culturally specific service, and as such, it is a genuine occupational requirement that applicants speak one or more South Asian languages in addition to English. Interview Steps We keep our interview process simple, so you know exactly what to expect. • Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do! Our commitment to Equality, Diversity, and Inclusion Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation. We are a disability confident employer Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us. Safeguarding Statement Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia. Important Information for Candidates If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed. We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

We are Hestia. We make a difference. At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Team Manager to play a pivotal role in our Domestic Abuse Service in Tower Hamlets Sounds great, what will I be doing? Our family women refuge's offer holistic support in order to empower women and their children who have experienced trauma to lead their recovery and gain the skills and confidence to move on safely. The Team Manager is responsible for the operational running and strategic direction of the refuge. Providing line management and leadership to the staff team, leading on contract and compliance and the safety, security and maintenance of the refuge, ensuring that the building aligns with our PIPE (Psychologically Informed Physical Environment) building standards and rental income is secured. The Team Manager plays a central role in ensuring the refuge is a safe, trauma-informed, and welcoming space for women and children fleeing domestic abuse. They promote an inclusive, anti-racist, and feminist approach while upholding Hestia's values of respect, dedication, and collaboration. Core responsibilities include overseeing day-to-day service delivery, ensuring compliance with safeguarding protocols, and facilitating the safe transition of service users. The manager ensures the team delivers high-quality, person-centred support, particularly for individuals with complex or intersectional needs. In terms of operational and building management, the Team Manager is responsible for maintaining the safety, cleanliness, and functionality of the refuge in line with health and safety and PIPE (Psychologically Informed Physical Environment) standards. This includes managing relationships with landlords and housing teams, authorising repairs, handling rent collection and arrears, and addressing any security concerns. They also oversee the accurate and timely turnaround of vacant units and uphold positive community relations to ensure the refuge remains a secure and respected environment. The role also involves leading and developing a high-performing team, ensuring all staff are well-supported through supervision, reflective practice, and training opportunities. The manager upholds staffing levels, supports volunteers and students, and manages performance and conduct issues where necessary. Quality assurance and compliance duties include monitoring performance against KPIs, using systems like INFORM and Power BI, handling feedback and complaints, and ensuring financial accountability. They also represent Hestia in strategic planning, external networks, and multi-agency partnerships to strengthen service delivery and community integration. What do I need to bring with me? You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application. Here's what the team will be looking for The ideal candidate should possess a solid general education, ideally with Level 2 qualifications in Maths and English, along with strong written and verbal communication skills. They should either hold a SafeLives Service Manager qualification or be willing to work towards it. Experience in supervising staff and delivering high-quality support to individuals with diverse needs and risks is essential, as is a strong understanding of risk assessment and management in domestic abuse contexts. A good grasp of performance monitoring, welfare benefits, housing legislation—particularly the rights of domestic abuse survivors under the Domestic Abuse Act 2021—is also required. Applicants should demonstrate a strong background in working within domestic abuse services, whether in the community or in a refuge setting. They must understand and value co-production, ensuring services are developed in partnership with those who use them. Effective communication skills are key, along with confidence in using IT systems such as Microsoft Office, Teams, and Power BI. A clear understanding of safeguarding practices and health and safety legislation is crucial, with the ability to implement relevant policies effectively. The role demands emotional resilience and the ability to work under pressure, especially in crisis situations involving traumatised or vulnerable women and children. A strong commitment to equality, diversity, and inclusive practices is essential, as is the ability to work independently within established policies and procedures. Flexibility and the ability to travel within the borough and beyond when required are also necessary for this position. This is a culturally specific service, and as such, it is a genuine occupational requirement that applicants speak one or more South Asian languages in addition to English. Interview Steps We keep our interview process simple, so you know exactly what to expect. • Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do! Our commitment to Equality, Diversity, and Inclusion Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation. We are a disability confident employer Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us. Safeguarding Statement Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia. Important Information for Candidates If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed. We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

We are Hestia. We make a difference. At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Team Manager to play a pivotal role in our Domestic Abuse Service in Tower Hamlets Sounds great, what will I be doing? Our family women refuge's offer holistic support in order to empower women and their children who have experienced trauma to lead their recovery and gain the skills and confidence to move on safely. The Team Manager is responsible for the operational running and strategic direction of the refuge. Providing line management and leadership to the staff team, leading on contract and compliance and the safety, security and maintenance of the refuge, ensuring that the building aligns with our PIPE (Psychologically Informed Physical Environment) building standards and rental income is secured. The Team Manager plays a central role in ensuring the refuge is a safe, trauma-informed, and welcoming space for women and children fleeing domestic abuse. They promote an inclusive, anti-racist, and feminist approach while upholding Hestia's values of respect, dedication, and collaboration. Core responsibilities include overseeing day-to-day service delivery, ensuring compliance with safeguarding protocols, and facilitating the safe transition of service users. The manager ensures the team delivers high-quality, person-centred support, particularly for individuals with complex or intersectional needs. In terms of operational and building management, the Team Manager is responsible for maintaining the safety, cleanliness, and functionality of the refuge in line with health and safety and PIPE (Psychologically Informed Physical Environment) standards. This includes managing relationships with landlords and housing teams, authorising repairs, handling rent collection and arrears, and addressing any security concerns. They also oversee the accurate and timely turnaround of vacant units and uphold positive community relations to ensure the refuge remains a secure and respected environment. The role also involves leading and developing a high-performing team, ensuring all staff are well-supported through supervision, reflective practice, and training opportunities. The manager upholds staffing levels, supports volunteers and students, and manages performance and conduct issues where necessary. Quality assurance and compliance duties include monitoring performance against KPIs, using systems like INFORM and Power BI, handling feedback and complaints, and ensuring financial accountability. They also represent Hestia in strategic planning, external networks, and multi-agency partnerships to strengthen service delivery and community integration. What do I need to bring with me? You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application. Here's what the team will be looking for The ideal candidate should possess a solid general education, ideally with Level 2 qualifications in Maths and English, along with strong written and verbal communication skills. They should either hold a SafeLives Service Manager qualification or be willing to work towards it. Experience in supervising staff and delivering high-quality support to individuals with diverse needs and risks is essential, as is a strong understanding of risk assessment and management in domestic abuse contexts. A good grasp of performance monitoring, welfare benefits, housing legislation—particularly the rights of domestic abuse survivors under the Domestic Abuse Act 2021—is also required. Applicants should demonstrate a strong background in working within domestic abuse services, whether in the community or in a refuge setting. They must understand and value co-production, ensuring services are developed in partnership with those who use them. Effective communication skills are key, along with confidence in using IT systems such as Microsoft Office, Teams, and Power BI. A clear understanding of safeguarding practices and health and safety legislation is crucial, with the ability to implement relevant policies effectively. The role demands emotional resilience and the ability to work under pressure, especially in crisis situations involving traumatised or vulnerable women and children. A strong commitment to equality, diversity, and inclusive practices is essential, as is the ability to work independently within established policies and procedures. Flexibility and the ability to travel within the borough and beyond when required are also necessary for this position. This is a culturally specific service, and as such, it is a genuine occupational requirement that applicants speak one or more South Asian languages in addition to English. Interview Steps We keep our interview process simple, so you know exactly what to expect. • Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do! Our commitment to Equality, Diversity, and Inclusion Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation. We are a disability confident employer Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us. Safeguarding Statement Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia. Important Information for Candidates If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed. We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

We are Hestia. We make a difference. At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Team Manager to play a pivotal role in our Domestic Abuse Service in Tower Hamlets Sounds great, what will I be doing? Our family women refuge's offer holistic support in order to empower women and their children who have experienced trauma to lead their recovery and gain the skills and confidence to move on safely. The Team Manager is responsible for the operational running and strategic direction of the refuge. Providing line management and leadership to the staff team, leading on contract and compliance and the safety, security and maintenance of the refuge, ensuring that the building aligns with our PIPE (Psychologically Informed Physical Environment) building standards and rental income is secured. The Team Manager plays a central role in ensuring the refuge is a safe, trauma-informed, and welcoming space for women and children fleeing domestic abuse. They promote an inclusive, anti-racist, and feminist approach while upholding Hestia's values of respect, dedication, and collaboration. Core responsibilities include overseeing day-to-day service delivery, ensuring compliance with safeguarding protocols, and facilitating the safe transition of service users. The manager ensures the team delivers high-quality, person-centred support, particularly for individuals with complex or intersectional needs. In terms of operational and building management, the Team Manager is responsible for maintaining the safety, cleanliness, and functionality of the refuge in line with health and safety and PIPE (Psychologically Informed Physical Environment) standards. This includes managing relationships with landlords and housing teams, authorising repairs, handling rent collection and arrears, and addressing any security concerns. They also oversee the accurate and timely turnaround of vacant units and uphold positive community relations to ensure the refuge remains a secure and respected environment. The role also involves leading and developing a high-performing team, ensuring all staff are well-supported through supervision, reflective practice, and training opportunities. The manager upholds staffing levels, supports volunteers and students, and manages performance and conduct issues where necessary. Quality assurance and compliance duties include monitoring performance against KPIs, using systems like INFORM and Power BI, handling feedback and complaints, and ensuring financial accountability. They also represent Hestia in strategic planning, external networks, and multi-agency partnerships to strengthen service delivery and community integration. What do I need to bring with me? You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application. Here's what the team will be looking for The ideal candidate should possess a solid general education, ideally with Level 2 qualifications in Maths and English, along with strong written and verbal communication skills. They should either hold a SafeLives Service Manager qualification or be willing to work towards it. Experience in supervising staff and delivering high-quality support to individuals with diverse needs and risks is essential, as is a strong understanding of risk assessment and management in domestic abuse contexts. A good grasp of performance monitoring, welfare benefits, housing legislation—particularly the rights of domestic abuse survivors under the Domestic Abuse Act 2021—is also required. Applicants should demonstrate a strong background in working within domestic abuse services, whether in the community or in a refuge setting. They must understand and value co-production, ensuring services are developed in partnership with those who use them. Effective communication skills are key, along with confidence in using IT systems such as Microsoft Office, Teams, and Power BI. A clear understanding of safeguarding practices and health and safety legislation is crucial, with the ability to implement relevant policies effectively. The role demands emotional resilience and the ability to work under pressure, especially in crisis situations involving traumatised or vulnerable women and children. A strong commitment to equality, diversity, and inclusive practices is essential, as is the ability to work independently within established policies and procedures. Flexibility and the ability to travel within the borough and beyond when required are also necessary for this position. This is a culturally specific service, and as such, it is a genuine occupational requirement that applicants speak one or more South Asian languages in addition to English. Interview Steps We keep our interview process simple, so you know exactly what to expect. • Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do! Our commitment to Equality, Diversity, and Inclusion Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation. We are a disability confident employer Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us. Safeguarding Statement Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia. Important Information for Candidates If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed. We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

Company Description Royal Wharf Clinic is a premier hair restoration clinic located in East London, specializing in advanced hair transplant surgery and non-surgical treatments. Renowned for combining clinical expertise with innovative techniques, the clinic is dedicated to providing personalized care to help clients restore their confidence. Situated in the vibrant Docklands area, Royal Wharf Clinic offers a warm and welcoming environment for both patients and staff. Our commitment to excellence ensures exceptional patient satisfaction and outstanding results. Role Description This is a full-time, on-site role based in London for a skilled Hair Transplant Surgeon. The role involves performing hair transplant procedures, consulting with patients to develop tailored treatment plans, and ensuring the highest standards of patient care. Responsibilities include pre-operative assessments, performing surgical treatments, engaging in follow-up care, and contributing to continuous advancements in hair restoration techniques. Qualifications • Expertise in Hair Transplant techniques and related procedures, • Strong background in Medicine, General Surgery, and Surgery, • Commitment to clinical excellence and patient-focused care, • Exceptional hand-eye coordination, attention to detail, and dexterity, • Ability to work collaboratively with a multidisciplinary team, • Relevant certifications and qualifications in surgical fields, • Experience in hair restoration procedures is a significant advantage Operating Within CQC Compliance • Practise within the clinic's CQC-compliant framework at all times., • Follow clinic policies on consent, safeguarding, infection prevention and control, medicines management and record-keeping., • Keep accurate and contemporaneous records in line with GMC Good Medical Practice and UK GDPR., • Take part in audits, significant event reviews and complaints handling when asked, and comply with Duty of Candour (Regulation 20) in your own practice., • Make sure any marketing content featuring your name, credentials, cases or commentary meets ASA, CAP Code and MHRA expectations. Clear any claims or before-and-after content through the clinical director or Registered Manager before publication. Team and Training • Work closely with the clinical director, nurses, technicians and front-of-house team to deliver a smooth patient pathway., • Train and supervise surgical technicians as required., • Take part in clinical governance meetings and continuous professional development. Essential Criteria • Full GMC registration with a licence to practise. This is non-negotiable., • Note: hair transplant surgery is not itself a GMC-recognised specialty, so inclusion on the GMC Specialist or GP Register is welcome but not required., • Demonstrable independent experience performing hair transplant surgery across all three core techniques: FUE, FUT and DHI. Proficiency in all three is essential, not just one., • A portfolio of recent cases with consistent, natural-looking outcomes., • Strong understanding of hairline design, donor management and long-term planning., • Professional indemnity cover appropriate to independent cosmetic surgical practice., • Enhanced DBS within the last 12 months (or willingness to obtain)., • Right to work in the UK., • Excellent communication skills and a patient-first manner. Desirable • Membership of ISHRS, BAHRS, BAAPS, BAPRAS or a comparable body., • Background in dermatology, plastic surgery or a related surgical specialty., • Experience working in a CQC-regulated independent clinic., • Experience training surgical technicians. What We Offer • Competitive salary, • A clinic that genuinely invests in quality, governance and the patient journey, not just volume., • A supportive working relationship with the clinical director and leadership team., • Scope to grow with the business as we expand operating days, services and, in time, international locations.

Synonymous with great British design and heritage, Globe-Trotter is a luxury travel lifestyle brand producing handcrafted luggage and leather collections. Established in 1897 and celebrating the 125th anniversary in 2022, Globe-Trotter makes the most beautiful and durable luggage in the world. The business has been Private Equity backed since 2020. Globe-Trotter is a truly global business trading in more than 80 countries, with significant brand awareness in Japan, Europe and the USA and an increasing footprint in the GCC, China and South East Asia. We are looking for a Senior Sales Assistant to support our flagship stores performance and profitability, with a focus on providing excellent customer service. Key Duties and Responsibilities • Be an ambassador of the Globe-Trotter brand, proactively manage relationships with internal and external partners, • Ensuring high levels of customers satisfaction through the delivery of outstanding customer service, always aiming to exceed customer expectations, • Create customer loyalty by capturing and adapting your advice to the individual customers’ needs and develop a strong relationship with each customer, • Be knowledgeable about all Globe-Trotter products, • Ensure store layouts are reflective of customer traffic flow to maximise sales, customer satisfaction, store presentation/appearance, image and ergonomics for customers, • Manage upkeep and condition of all equipment, fixtures and fabrics of shop premises, • Liase with customers through email, webchat and telephone., • Provide cover for the store manager in their absence., • Support the Store Manager in assessing and improving individual performance and in identifying and developing talents., • Be confident to make decisions with customer issues and deal with complaints effectively to maintain the brands reputation., • Assist in the daily management of key holding responsibilities, • Lead by example and be a role model for the team. Requirements of the role • A strong understanding of Luxury retail and sales experience is essential., • Previous experience in a supervisory or senior sales role, with experience of supporting a team., • Excellent communication and relationship building skills, with the ability to adapt to your audience., • Be resilient with the ability to keep calm under pressure., • Experience in sales generation and managing the achievement of sales results., • Flexibility to work non-traditional hours, including days, evenings, weekends and holidays., • Knowledge of additional languages would be advantageous.

Company Description Kinly is dedicated to supporting older people across the UK by helping them navigate and access various benefits and services available to them. Committed to making a difference, Kinly empowers individuals to live independently for longer while enhancing their quality of life. Salary: £29,000 per year Role Description This is a full-time, on-site role based in West Kensington. The Sales Advisor plays a key role in supporting the delivery of Kinly’s mission. This role focuses on consultative sales, effective communication, and strengthening the Kinly value proposition for clients and prospects. It offers hands‑on experience in pipeline management, stakeholder collaboration, and sales techniques. The position holder will report to the Sales Team Manager on the following responsibilities. Key Responsibilities : • Speaking with warm leads (in and outbound) on a consultative sales basis, • Communicate clearly and confidently, building trust and rapport, • Manage objections, complaints and complex customer scenarios with due care and professionalism, • Balance productivity with doing the right thing for our customers, • Maintain accurate CRM records, • Nurture customer relationships from their first interaction and beyond, • Collaborate with colleagues to contribute to a positive team environment Qualifications : • Strong alignment with Kinly’s mission and social impact focus, • Previous experience in a customer facing role desired but not essential, • Previous experience with Hubspot desired but not essential What skill set you require: • Excellent verbal communication and active listening skills, • Ability to handle objections and challenging conversations effectively, • Proactive, motivated and eager to learn Measure of Success will include: • Our customers receive an exceptional experience at every interaction, • Consistent delivery of performance outcomes (e.g. quality, conversion and call volumes) in line with department and business objectives, • Positive team contribution and collaboration What your learning will include: • Building advanced communication skills, • Developing confidence in objection handling and complaint resolution, • Effective prioritisation and workload management, • For high performers, opportunities to be involved in cross-functional projects and develop stakeholder management skills

We are partnering with a leading pharmaceutical organisation seeking an experienced Final Medical Signatory Manager to join a high-performing Medical Affairs function supporting innovative therapies across Europe. This role sits at the intersection of Medical, Compliance, and Commercial teams, ensuring that all promotional and non-promotional activities meet the highest ethical, scientific, and regulatory standards while enabling effective external engagement. Key Responsibilities • Act as Final Medical Signatory, reviewing and certifying promotional and non-promotional materials in line with ABPI Code, applicable legislation, and internal compliance standards, • Provide pragmatic, risk-based medical and compliance guidance to brand teams from concept through execution, • Partner closely with Medical Affairs, Marketing, Market Access, Medical Information, Legal, Compliance, and Regulatory teams, • Identify and manage Code-related risks, escalating complex issues where appropriate, • Support response preparation for Code cases, complaints, and internal/external audits, • Deliver Code of Practice training and compliance education to cross-functional stakeholders, • Develop and maintain internal guidance documents and policies to support compliant decision-making, • Maintain current expertise in regulatory requirements, Code updates, and industry precedents, • Act as a trusted advisor to internal teams, enabling compliant innovation and efficient ways of working, • Promote a strong culture of ethics, integrity, and continuous compliance improvement Required Experience • Minimum 4 years’ experience as a recognised Final Medical Signatory notified to relevant regulatory authorities, • Extensive knowledge of pharmaceutical Codes of Practice (ABPI/EFPIA/IFPMA), • Strong experience reviewing materials via approval systems (e.g. Veeva PromoMats or equivalent), • Demonstrated experience supporting audits, internal monitoring activities, and Code complaints, • Ability to interpret clinical data and rapidly assimilate new therapy areas, • Experience operating within complex, matrix pharmaceutical environments Skills & Competencies • Excellent scientific judgement and attention to detail, • Strong decision-making and risk assessment capability, • Outstanding communication and stakeholder influencing skills, • Ability to manage high volumes of work within tight timelines, • Strong project management and organisational skills, • Collaborative mindset with proven cross-functional partnership experience, • High ethical standards and commitment to compliant engagement Why Consider This Role? • Opportunity to act as a senior medical compliance expert within a collaborative European environment, • Broad strategic exposure across Medical, Commercial, and Global stakeholders, • Influence compliant scientific communication across innovative therapy areas, • Work within a culture focused on integrity, patient impact, and continuous improvement

Purpose: The Sales Manager is responsible for leading and accelerating growth within Kinetico UK’s Direct-to-Consumer residential sales channel. This role focuses on improving the efficiency, capability, and conversion performance of the current Water Treatment Experts, while supporting a structured expansion into new territories. The Sales Manager will champion innovative ways of selling, raise in-home demonstration-to-sale conversion rates, embed referral-led growth, and increase average sale value through solution-led customer interactions. The role is central to delivering a premium, consistent customer experience and driving scalable D2C growth aligned to Kinetico UK’s wider residential strategy Key Areas of Responsibility: Direct Sales Strategy & Leadership • Deliver the Direct sales plan in line with the national residential growth strategy., • Lead, coach, and motivate WTEs to achieve and exceed sales targets., • Set clear KPIs and performance expectations for individual reps and territories., • Build a high-performance culture focused on customer outcomes, accountability, and continuous improvement., • Provide regular performance insights and recommendations to the Head of Residential Sales. Efficiency & Capability Uplift of Water Treatment Experts • Increase productivity and effectiveness of the existing WTE team through structured coaching, ride-alongs, and skills development., • Identify performance gaps and deploy targeted training plans covering product knowledge, consultative selling, and closing skills., • Improve pipeline discipline, CRM (Salesforce) usage, and route planning to maximise demos per rep and success per visit., • Standardise best-practice approaches across the team to ensure consistency and scalability. Conversion Improvement (In-Home Demonstration → Sale) • Own and improve the Direct demonstration journey to raise conversion rates., • Strengthen WTE capability in needs-based selling, value articulation, and objection handling., • Analyse lost sales data to identify barriers and implement corrective actions., • Introduce structured coaching and playbooks to drive improvement in close rate, confidence, and customer trust. Territory Expansion & Growth Delivery • Support the phased expansion of Direct coverage into new UK territories., • Assess territory performance and growth potential, recommending recruitment or resourcing where needed., • Ensure new territories launch with consistent standards of sales process, customer experience, and reporting., • Track ramp-up performance and implement interventions to hit early-stage growth milestones. Innovative Selling & Customer Experience Excellence • Test and implement new ways of selling aligned to market trends and consumer behaviours (e.g., hybrid/virtual demos, digital lead nurturing, consultative water assessments)., • Work with Marketing to align Direct messaging, lead quality, and campaign effectiveness., • Ensure every customer interaction reflects a premium Kinetico experience, from first contact through install handover., • Monitor satisfaction, feedback, and complaints and drive continuous experience improvements. Referral Programmes & Increased Value per Interaction • Embed referral-led selling as a core Direct growth engine., • Ensure WTEs confidently ask for referrals and understand how to position them as a customer benefit., • Design and refine referral mechanics, incentives, and tracking to optimise lead volume and conversion., • Increase average sale value through solution bundling, upgrades, and add-on selling (e.g., RO + softener, service plans, premium options)., • Track and improve AOV, attach rates, and referral-to-sale outcomes. Sales Operations, Reporting & Cross-Functional Collaboration • Ensure disciplined CRM usage for lead tracking, forecasting, and pipeline management., • Provide weekly/monthly reporting on revenue, productivity, conversion, AOV, referral performance, and territory progress., • Collaborate with Service, Operations, and Warehouse/Logistics to ensure smooth installs and consistent customer promise delivery., • Partner with Finance to support accurate forecasting and performance tracking. Key Competencies: · Direct Sales Leadership – strong ability to lead field-based, consultative in-home sales teams. · Performance Coaching – proven skill in uplifting capability, productivity, and conversion through hands-on coaching. · Commercial Acumen – strong understanding of revenue drivers, margins, and value-based selling. · Customer Orientation – commitment to premium customer experience and trust-based selling. · Innovation & Growth Mindset – proactive in exploring new selling approaches and territory models. · Analytical Thinking – data-driven approach to improving conversion, efficiency, and AOV. · Collaboration & Influence – able to work cross-functionally and create alignment around customer outcomes. · Adaptability – comfortable operating in a fast-moving and evolving residential market. · Communication & Relationship Building – strong interpersonal skills with reps, customers, and stakeholders. Qualifications and Experience: Education • Degree (or equivalent) in Business, Sales, Marketing, or related discipline (desirable but not essential). Professional Experience • Proven track record in leading or managing direct/field sales teams (5+ years preferred)., • Demonstrated success improving sales conversion rates and productivity in consultative selling environments., • Experience with in-home demonstration selling models (home improvement, technical consumer products, premium retail, or similar)., • Evidence of implementing referral programmes or increasing AOV through solution-led selling., • Strong collaboration history with marketing and operational teams., • Solid experience using CRM systems (Salesforce preferred) and sales performance reporting. Technical Skills • CRM proficiency (Salesforce preferred)., • Strong analytical and forecasting ability., • Competent with Microsoft Office (Excel, PowerPoint, Outlook)., • Familiarity with digital lead handling, hybrid selling, or e-commerce-supported sales is an advantage. Additional Assets • Experience in water treatment, plumbing, or technical in-home sales environments (advantageous)., • Full UK driving licence and willingness to travel regularly Organisational Context: The Sales Manager is a critical role within Kinetico UK’s Residential Sales structure, accountable for driving performance and growth in the Direct-to-Consumer channel. Reporting to the Head of Residential Sales, the role leads the Water Treatment Expert team through a journey of efficiency improvement, conversion uplift, and geographic expansion. Through strong leadership, innovative selling methods, and a relentless focus on customer experience, the Sales Manager D2C ensures Kinetico continues to grow its residential footprint and maximise value from every customer interaction.

Purpose: The National Accounts Sales Manager – Dealers is responsible for managing, developing, and accelerating growth within Kinetico UK’s national dealer network. This role focuses on strengthening strategic partnerships, improving commercial performance, and supporting dealer partners to maximise sales through both Kinetico-generated leads and their own customer acquisition activities. The role will champion a data-led, relationship-driven approach to account management, ensuring dealer partners are equipped, engaged, and aligned to deliver sustainable growth. A strong understanding of the challenges faced by small to medium-sized businesses is critical to building trust, driving performance, and embedding long-term, mutually beneficial partnerships. Key Areas of Responsibility: Dealer Network Strategy & Leadership • Deliver the dealer channel strategy in line with Kinetico UK’s residential growth objectives., • Own and manage key national dealer relationships, ensuring high engagement and alignment., • Develop and implement joint business plans to drive growth, market penetration, and performance., • Set clear expectations, KPIs, and performance standards across the dealer network., • Provide regular performance insights and strategic recommendations to the Head of Residential Sales. Dealer Performance & Revenue Growth • Drive revenue growth across the dealer network through structured account management and performance tracking., • Maximise conversion of Kinetico-generated leads within dealer territories., • Support dealers in increasing their own sales generation and closing effectiveness., • Identify underperforming accounts and implement targeted improvement plans., • Ensure dealer activity aligns with Kinetico’s commercial strategy and growth targets. Data-Driven Account Management • Monitor dealer performance using key metrics such as lead conversion, revenue, pipeline, and activity levels., • Use data and insights to identify trends, opportunities, and areas for improvement., • Conduct regular performance reviews with dealer partners, providing clear, actionable recommendations., • Leverage CRM (Salesforce) and reporting tools to track performance and optimise outcomes., • Drive accountability through structured reporting, forecasting, and follow-up. Dealer Capability & Business Development • Support dealers in developing their sales capability, processes, and commercial approach., • Share best practices across the network to improve conversion, customer engagement, and growth., • Provide coaching and guidance on lead management, pipeline discipline, and closing techniques., • Collaborate with Technical Support & Training teams to ensure dealers are fully equipped with product and technical knowledge., • Identify capability gaps and implement targeted development initiatives. Customer Experience & Brand Standards • Ensure dealer partners consistently deliver a premium customer experience aligned with Kinetico’s brand values., • Monitor customer feedback, complaints, and service quality, implementing corrective actions where required., • Promote consistent standards in customer engagement, sales approach, and brand representation., • Embed a customer-first mindset across the dealer network. Collaboration & Cross-Functional Alignment • Work closely with Marketing to optimise lead generation, allocation, and campaign effectiveness., • Partner with Customer Service teams to ensure seamless lead handover and follow-up., • Collaborate with Service and Technical teams to support dealer success and resolve issues., • Act as the voice of the dealer network internally, providing insights to support continuous improvement. Continuous Improvement & Network Development • Identify opportunities to enhance dealer network performance, structure, and geographic coverage., • Support onboarding and integration of new dealer partners where required., • Drive initiatives to improve efficiency, profitability, and scalability of the dealer channel., • Continuously refine account management strategies to maximise effectiveness and growth. Key Competencies: · Account Management Excellence – strong ability to manage, grow, and develop strategic dealer relationships. · Commercial Acumen – focused on revenue growth, profitability, and performance optimisation. · Empathy & Relationship Building – understands SME challenges and builds trust-based partnerships. · Data & Analytical Thinking – uses data to drive decisions, performance, and continuous improvement. · Influence & Negotiation – able to drive performance and alignment without direct control. · Customer Orientation – committed to delivering excellent customer outcomes through partners. · Collaboration – effective cross-functional partner across sales, marketing, and service teams. · Performance Management – disciplined in setting expectations, tracking progress, and driving accountability. · Communication – clear, professional communicator across internal and external stakeholders. · Adaptability – able to operate across diverse dealer environments and market conditions. Qualifications and Experience: Education • Degree (or equivalent) in Business, Sales, Marketing, or related discipline (desirable but not essential). Professional Experience • Proven experience (5+ years preferred) in key account management, national accounts, or dealer network management., • Demonstrated success driving revenue growth through indirect sales channels or partner networks., • Experience working with or supporting small to medium-sized businesses., • Strong track record of building and maintaining long-term commercial relationships., • Experience using performance data and KPIs to drive account growth and improvement., • Experience collaborating with marketing, service, and operational teams. Technical Skills • Proficiency in CRM systems (Salesforce preferred) and Microsoft Office., • Strong analytical capability with the ability to interpret sales performance data and trends., • Understanding of sales processes, pipeline management, and lead conversion strategies. Additional Assets • Experience within water treatment, home improvement, or related industries (advantageous)., • Full UK driving licence and willingness to travel nationally., • Experience managing dealer, franchise, or distributor networks (highly advantageous). Organisational Context: The National Accounts Sales Manager – Dealers is a key role within Kinetico UK’s Residential Sales structure, responsible for driving performance and growth across the national dealer network. Reporting to the Head of Residential Sales, the role ensures dealer partners are fully supported, aligned, and equipped to deliver strong commercial outcomes and exceptional customer experiences. Working closely with Sales, Marketing, Customer Service, and Technical teams, the role acts as a critical link between Kinetico and its dealer network, supporting sustainable growth, strengthening partnerships, and maximising the effectiveness of the indirect sales channel.

Job Title: Social Work Assistant Team Manager Specialism: Fostering Location: Hayes, UK Salary: £46,000 - £48,000 per annum Type: Full-time We are on the lookout for a compelling and effective Social Work Assistant Team Manager to join our dynamic Fostering Team based in Hayes, UK. This is a full-time opportunity with a rewarding annual salary of £46,000 to £48,000. Your role will involve working within our innovative fostering division, renowned for their supportive community and commitment to enhancing the lives of foster children and carers. It's a fantastic chance to showcase your leadership skills and make a significant impact on the fostering journey. Perks and benefits: • Full-time stability: Enjoy a consistent and meaningful workload within a secure role., • Professional development: Access a wide range of training opportunities to keep your skills sharp and up to date., • Supportive environment: Work within a nurturing culture that encourages creativity and collaboration., • Health and wellbeing: Benefit from comprehensive programmes designed to support your wellbeing., • Generous leave: Take advantage of a strong holiday allowance to maintain a healthy work-life balance. What you will do: • Consider future approval of Foster Carers and present cases to the Fostering Panel, ensuring fostering standards meet the highest quality., • Conduct timely and thorough Foster Carer Reviews in line with guidance, chairing reviews after complaints or child protection enquiries when necessary., • Collaborate with the team to provide an enhanced quality service and support foster carers effectively., • Lead reviews of foster carers' households, ensuring alignment with care plans for young people based on the Five Outcomes., • Ensure that foster carers' reviews are child-centred, involving consultations with children and young people, shared carers, and social workers., • Evaluate the progress and placements of the previous year and set a Personal Development Plan for each foster carer., • Guarantee each fostering household has a Safer Caring Agreement tailored to the children and young people in their care., • Work alongside Independent Reviewing Officers where appropriate to strengthen plans and provide support. Knowledge, skills, and experience: • Possession of a CQSW, Diploma in Social Work, Degree in Social Work, or recognised equivalent, and registration with Social Work England., • At least three years of post-qualifying experience in Children and Family Services, with specific experience or training in Family Placements., • Comprehensive knowledge of the Children Act 1989 and Fostering Minimum Standards and Regulations 2002., • Strong ability to facilitate effective participation in meetings, ensuring the voices of foster carers and children are heard., • Proficiency in time management, IT skills in CHARMS, and the ability to communicate effectively with children and adults. Hayes is not just a place to work but also a fascinating area to live in. With its rich history and vibrant community, there is always something new to explore. Enjoy a perfect mix of urban buzz and tranquil parks, all with excellent transport links to London. Make this vibrant town your next career destination! Working with Sanctuary Personnel Sanctuary Personnel is a trusted and award-winning agency for roles. With an ‘Excellent’ rating on Trustpilot from over 1,000 reviews and many prestigious industry awards, we are dedicated to finding you the best possible rates in roles that match your skills and experience. Apply now to join the Social Work Assistant Team Manager role in Hayes and take the next step in your career with Sanctuary Personnel.

Senior Claims Broker Company: Independent Lloyd's Broker Department: Technical Claims Term: 12-18 months with opportunity for permanent hire at the end of the contract Team size: 4 Roles and responsibilities Senior Claims Broker duties • Deputise for the Claims Manager during periods of absence ensuring that the full duties of the department are met within the KPIs and providing direction to team members including interim line management duties, • Attend meetings with clients and brokers to support claims queries., • Undertake projects as identified by the Claims Manager ensuring that time is adequately allocated to problem solve and present solutions including undertaking reconciliations., • Provide training to colleagues imparting your experience within claims and supporting training of claims related systems such as ECF., • Update and maintain the processes and procedures manuals on behalf of the claims team ensuring sign off of any changes from the Claims Manager., • Future development of duties to support technical functions and potential to line manage colleagues as business/team grows. Claims Broker Duties • Gather claim correspondence and store to create complete claim files., • Provide brokers and directors with up-to-date claim records and figures., • Provide Loss Runs for TPA’s when requested, • Produce LCCF’s for out of scope run off claims, • Produce Claims Bordereau, • Ensure Loss Funds are sufficiently topped up, • Enter claims advices and settlements on in-house systems; Lloyd’s and Company market systems such as CLASS & ECF., • Liaising with system companies for claims data and functionality., • Constant liaison with markets with regards to claims handling., • Provide our markets with complete accurate information., • Diary procedures., • Ensuring insurance department complaints are dealt with promptly and efficiently., • Liaising with clients to understand and meet their business needs., • Resolve client queries., • Ensuring clients are kept up to date with claim information and status., • Ensuring settlements are dealt with promptly., • Ensuring Third Party Administrators have sufficient funding to honour claim settlements month by month., • Claims personnel visits – set up meetings with our brokers, directors and markets., • Contribute to business development with recommendations during marketing and renewal meetings., • Deliver awareness to staff of client requirements/service instructions., • Claims focused compliance issues., • Support brokers and directors by providing relevant information and raising potential issues as appropriate., • Report any potential E&O’s to directors and compliance officer at the earliest opportunity., • Manage and influence written claims reporting procedures., • Perform other duties as required. Claims Technician Duties • Processing and monitoring claims, dealing with accounting issues and client enquires., • Ensuring all Loss Run requests are actioned within 24 hours, • Broking claims files into the market, • Reconciling paid claims to bordereaux, • Dealing with issues relating to claims or accounts, • Updating electronic data., • Dealing with Bureau / XIS enquires, • Compliance with Procedures and Regulatory requirements, • Maintain required records, reports, and files in an organised manner and present these to senior management as and when required., • Dealing with any ad hoc duties, • Broking claims files into the market Please email me your CV with your phone number so I can call you and share full details.

ABOUT US We are part of a leading international group of fertility specialists, including CREATE Fertility and IVI London, providing world-class reproductive healthcare across the UK. Our clinics are at the forefront of innovation, offering Natural and Mild IVF meaning, gentler, safer approaches that use little to no fertility medication alongside a full range of advanced treatments, including IVF, IUI, ICSI and fertility preservation. Together, we are committed to evidence-based treatments, cutting-edge technology and personalised, patient-focused care helping to give every patient the best possible chance of success. ROLE PURPOSE This is a senior leadership role, in which you will be tasked with delivering excellent patient care, managing a successful team and growing your region in line with CREATE company expectations. You will be required to actively participate in the delivery of care for patients, to manage and develop the clinical team and to grow a culture of high performance from all staff. You will need to maintain compliance with our regulatory requirements (e.g. HFEA) and to apply best practices as per CREATE protocols and other industry standards (e.g. Caldicott principles). Duties and Objectives MANAGEMENT REQUIREMENTS • Manage the day-to-day running of the clinical service which involves ensuring all clinical areas in both the hub and satellite clinics in the region are appropriately staffed in order to provide an excellent service safely and effectively, • Plan and deliver maximum appointment efficiency, diary & room utilisation. This involves long term planning to ensure staffing matches forecasted patient volume, real-time management of appointments and active diary management to reduce wasted time and empty slots, • Work with other members of the multi-disciplinary team to improve the quality, efficiency and delivery of patient service and attend a weekly Leaders meeting, • Take direction from the medical and operational directors, • Work closely with other Heads of Nursing, to ensure delivery of a sustainable clinical model, develop initiatives to meet growth expectations and ensuring consistent policies and procedures are adhered to across the company, • Attend monthly meetings with all Heads of Nursing in the company, • Ensure all staff complete mandatory induction to CREATE and the company ethos, mandatory training, receive adequate training in all areas of the service they deliver and have a good understanding of the HFEA, • Hold regular nurses meetings with the hub and satellite nursing team in order to cascade information from the Leaders and Head of Nursing meetings, • Support and grow harmonious working relationships within your clinic teams, region and the group, • Develop, update, implement and monitor departmental KPIs, policies and procedures which will deliver ambitious goals and the business objectives of CREATE, • Develop your own ideas and plans to beat growth targets and to achieve high performance, • Respond to complaints quickly and in line with the company policy and utilise complaints in a positive way to improve future patient experience, • Work closely with HR in the management of staff and be familiar with the HR policies and procedures, • Manage the daily rota, sickness, absence and holidays, • Ensure the nursing comply with CPD and revalidation. Perform regular 1:1s and appraisals and ensure NMC registration, • Work with the training and development manager to ensure relevant training for individuals and encourage attendance at study day’s and conferences, • Attend regular Compliance meetings within CREATE, • Work with external suppliers e.g. blood laboratory, consumables, medication and equipment to ensure that the service is carried out at an excellent standard, with maximum efficiency and with lowest wastage and cost., • Assist the clinic manager in the training and development of the administrative team, • Co-ordinate the theatre diary, ensuring anaesthetic cover when required ensuring clinical governance & safety in theatres & recovery areas, • Be fully up to date and compliant with the HFEA code of practice, • Maintain a safe service and environment for patients and staff, • Achieve a high performance culture and fulfilling work environment in order to retain staff and keep morale high, • Ensure regular unit meetings happen and encourage all staff to contribute to ideas that can help build a good team, • Manage the audit schedule and HFEA inspections, • Lead by setting high standards ensure adverse incidents are avoided where possible, or kept to the minimum. As per regulatory requirements, record and report incidents to the Person Responsible in a timely manner, • Plan and prepare for and real-time manage emergency situations CLINICAL REQUIREMENTS • Help achieve high success rates for patients and manage the journey by being transparent and managing the expectations of the patient, • Promote the clinics mild and natural fertility techniques, • Actively participate in USS lists, theatre procedures, initial, treatment and follow up consultations, • Attend the weekly local and national MDT meeting and encourage all team members to join, • Train staff so they have the opportunity to make their aspirations become a reality, • Educate and manage staff to ensure that all staff provide the same high quality care, • Monitor and manage staff to be able to be excellent ambassadors for CREATE. They must be kind, knowledgeable and competent. They must understand the nature of fertility treatment; they must be sensitive to the unique expectations of fertility patients and the importance of delivering an excellent environment for treatment, • Ensure confidentiality is maintained at all times, • Be the accountable officer for controlled drugs, • Manage and be part of the emergency phone rota QUALIFICATIONS/EXPERIENCE • Qualified RGN or Equivalent, • Extensive experience and expertise in assisted reproduction services and pelvic ultrasound scanning., • A good working knowledge of HFEA regulations and license conditions, • Leadership and management qualities and prior experience, to make the clinic a success, to be a role-model for staff and to lead them as is required., • Operational Mindset, to plan, organise and deliver an excellent service, • Ambitious and Dynamic, to grow with the company and to achieve exceptional high performance, • Friendly and kind, to empathize with patients, • Hard-working and ability to work under pressure BENEFITS • 25 days holiday plus a day off on your birthday, increasing annual leave for every full year worked up to 30 days (includes birthday), • Perkbox (employee platform – discounts in shops, cinemas, free mobile insurance etc.), • Pension Scheme, • Cycle to work Scheme, • Private healthcare, • Life insurance (4 times your salary), • Season ticket loan, • Discounted IVF treatment (after 2 years’ service)

COMPANY DESCRIPTION: Influenced by Monaco and the South of France, APM Monaco is a contemporary and endearing fashion jewellery brand with a touch of Monegasque elegance. Named after its founder Ariane Prette, APM Monaco was created in 1982. In 2012, the Prette family decided to focus on silver jewellery with a cutting-edge design, while continuing to perpetuate Ariane's legacy. With over 400 points of sale already, APM Monaco is continuing to expand and has many plans to open new stores around the world. APM MONACO is recruiting a Supervisor for London Hampstead! Sales generation: • Regularly achieve the personal sales target, • Analyse available sales reports and data to determine business needs and establish sales strategies., • Support the development of sales techniques of associates, ensuring high levels of sales and service are used to maximise sales., • Demonstrate sales leadership to staff by playing an active role on the sales floor., • Work with the Store Manager / Assistant Store Manager to identify marketing opportunities to support sales. Customer Service: • Provide the highest level of customer service., • Manage customer database and use information to increase sales and customer contact., • Resolve customer problems and complaints quickly and effectively., • Help sales staff to resolve various customer service issues (dissatisfied customers, returns, faulty goods). Operations: • Ensure the upkeep, presentation and organisation of the premises., • Ensure deliveries are processed correctly and on time., • Control the movement of all stock and ensure that staff adhere to all transfer and receiving policies and procedures., • Adhere to stock accuracy and reduction requirements., • Understand and perform all point of sale management functions correctly., • Support, promote and take responsibility for loss prevention in all areas of risk management, physical security, till controls, stock management and shop communication. Merchandising/Visual: • Implement and maintain all merchandising guidelines and ensure the execution of effective merchandising strategies., • Ensure that the sales area is neat, clean and organised and that it reflects the correct visual image at all times., • To ensure that the presentation of all displays, accessories and visual areas reflect the current visual orientation., • Identify and communicate product issues in a timely manner., • Communicate stock requirements to support the business objective. Human Resources: • Based on the KPI target, provide guidance and support to the Senior Sales Associate and Sales Associate., • Ensure that image and housekeeping standards are professional, reflect the brand image and are maintained at all times., • Provide ongoing feedback to the Senior Sales Associate and Sales Associate to ensure results., • Act as second in charge when the Store Manager is not on duty.

Senior MRI Radiographer Our Values Oryon offers innovative, personalised healthcare that is affordable, straightforward and convenient. Our services are delivered by a dedicated and approachable team in a friendly and professional environment that inspires confidence and reassures patients. By providing opportunities for networking and collaboration between healthcare professionals, we strive to make healthcare provision more innovative, flexible and efficient. Our Vision and Mission Oryon’s vision, and therefore the driving force behind everything we do, is to become the go-to place for affordable, private diagnostic and preventative healthcare in the UK. Our mission is threefold. Firstly, to provide the quickest, most affordable and personalised healthcare available, through the services of Oryon Imaging and Oryon Connect. Secondly, for Oryon Develop to become the leading voice for expertise within the wellness sector, a place where both healthcare professionals and the public can engage with the latest healthcare and wellbeing content. And finally, to encourage and inspire our colleagues to embrace and contribute to the innovation-led culture that is at the heart of everything Oryon stands for. About the role Oryon Imaging has established an exceptional reputation within the diagnostic imaging sector throughout the years. We are proud to be the first-choice imaging centre for thousands of reputable practitioners in the field. We strive for efficiency and innovation. We are looking for a qualified and experienced Senior MRI radiographer to join our dedicated and enthusiastic team. Reporting to the Clinical manager, you will provide customer-focused, high quality diagnostic radiography service. This role is an opportunity to join the company led by innovation and determination to show the way to better health; through the services of Oryon Imaging, Oryon Develop and Oryon Connect. Responsibilities • Undertake all imaging procedures in line with existing modality specific guidelines and protocols; in accordance with best practice (IRR 99, IRMER 2017), CQC standards, SOR and RCR guidelines, • Conduct MRI safety checks with patients prior to their examination, obtain consent and ensure suitability for the examination., • Ensure safe use and maintenance of specialist imaging equipment, adhering to local MRI safety policies and procedures and local rules, reporting any problems to the Clinical Manager and/or engineering support., • Dispense contrast media/drugs as an assigned practitioner under the direction of the consultant radiologists or clinicians and maintain accurate records in accordance with the medicine management policy and PGDs., • Provide expertise to ensure the appropriate triage, booking and examination of patients., • Accurate data entry on to Radiology Information (RIS) and Picture Archive (PACS) systems., • Ensure all patients are treated as individuals especially in regards to Care, Dignity and Respect., • Ensure due regard is given to the customs, values and spiritual beliefs of patients and that patients’ views are sought and taken into account., • Maintain the confidentiality of patients and follow the requirements of the Data Protection legislation., • Participate in providing responses to enquiries and requests from a range of stakeholders and referrers., • Liaise with consultant radiologists regarding protocols and patient referrals., • Run Quality Assurance checks on equipment, and action as appropriate., • Participate in clinical audits including health and safety, infection control, and radiation protection., • Maintain and use clinical stock and supplies in an efficient and cost-effective manner, ensuring stock is in date and a proper stock control is maintained., • Comply with infection prevention and control policies., • Understand and adhere to the Company Health and Safety Policy., • Identify and report any risk which has a potential adverse effect on Oryon Imaging’s ability to maintain quality of care and the safety of patients, staff and visitors., • Comply with CQC and Compliance requirements., • Report all incidents and complaints in line with Company Policy., • Participate and comply with the Oryon Imaging review and appraisal system., • To participate in the induction and training of new staff., • To attend compulsory internal and external staff training courses and/or complete online courses., • To maintain up to date and accurate personal CPD records., • Work effectively within the team, advising and mentoring more junior members of staff. About you The ideal candidate will be a qualified experienced MRI radiographer passionate about high quality patient care. You will have excellent interpersonal and communication skills, and the ability to empathise with patients, especially when they might be distressed or anxious. A high level of IT competency and literacy skills are also essential. You’ll pay attention to detail and take pride in your adaptability, competence and professionalism. You’ll be able to exhibit confidentiality, discretion and trustworthiness. Essential qualifications: • Degree in Radiography or equivalent, • HCPC Registration, • Proven experience in healthcare and patient-focused services, • Minimum of 2 years’ experience in MRI covering a wide range of examinations and applications, • Good knowledge of MRI physics to ensure ability to manipulate sequence parameters and modify technique in difficult circumstances where required, • Ability to assess and implement specialist imaging procedures, adapting technique and prioritizing imaging if required, • Proven awareness of Health and Safety regulations, Infection Control and Clinical Governance, • Commitment to CPD, • Cannulation Certificate desirable, • PGDip in MRI or masters in MRI/Radiography desirable Essential skills: • Excellent listening skills, patience and ability to empathize, • Recognition of patient distress or worry and ability to reassure and calm, • Ability to relate to people of all ages and backgrounds, • Professional and cooperative attitude towards, customers and colleagues of all levels, • Experience and competency working with a variety of imaging equipment, • Attention to detail and accuracy, • Ability to prioritise workload, manage time effectively and use initiative, • Commercial awareness, • Excellent literacy skills, • A high level of IT competency Benefits & rewards At Oryon we reward and recognise commitment to work with company benefits which include: • 27 days of holiday (+ bank holidays), • Contributory pension and Life Insurance scheme, • Private Health Care scheme and Diagnostic Scans to your Friends & Family by Oryon Imaging, • Access to a variety of CPD courses available live and on-demand offered by Oryon Develop, • Other training, learning and development opportunities, • Enhanced maternity and adoption leave, • Cycle to Work Scheme, • Season Ticket Loan, • Benefits platform: Salary Extras provides you with discounts for gyms and online shopping, as well as a rewards platform to recognise good work, • Wellbeing: Employees Assistance Program to support with mental, physical and financial health, • Fruits and refreshments at the clinic, • Team Events: from breakfasts at the office, afterwork activity or drinks to all day summer teambuilding, themed parties or even weekends away abroad! Please note that any offer of employment will be subject to a satisfactory Enhanced Disclosure and Barring Service (DBS) check. Additionally, you are required to have proof of the following vaccinations and/or safe immunity levels: Hep B, MMR, DPT, BCG (Tuberculosis) and Varicella (Shingles/Chickenpox) (If you do require Oryon Imaging to arrange pre-employment checks for the above upon offer of employment, please do notify us as soon as possible)

About Kaytus Kaytus is a pioneering international company with a significant presence across Europe, including operations in Germany, the United Kingdom, France, Finland, and others. We specialize in delivering state-of-the-art server and related solutions to our global clientele. Committed to driving sustainable enterprise development through intelligent digital transformation, Kaytus leads with innovation and industry-defining actions. Our extensive operations across Europe enable us to meet local client needs effectively, showcasing our technological expertise and capacity for innovation in a highly competitive market. For more information about Kaytus, please visit our website at . About this position The Account Manager is to carry out account development and relationship management activities to maximize sales of Kaytus products and solutions in UK. Account manager will be responsible for generate enterprise business opportunities, will be involved in designing sales annual plan, selling products and developing the marketing event of Kaytus brand. The responsibility of an account manager is to present, promote and sell Inspur Server/Storage products using solid arguments to existing and prospective customers. Your tasks • Establish, develop and maintain long-term positive business and customer relationships with key account proactively. Identify key account needs and review their marketing requirements., • Expedite the resolution of customer problems and complaints to maximize satisfaction., • Develop and implement territory action plan through comprehensive data analysis, and adjust sales techniques based on interactions and results in the field., • Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services., • Coordinate with Field Application Engineer and product manager to provide valuable products and solutions to key clients. Identify customer key decision making chain accurately and organize bid., • Achieve agreed upon sales targets and outcomes within schedule, development targets and other related performance assessment. Your profile: • You have a university degree of Computer Science, Business Administration, International Business or similar, or you have equivalent work experience in the IT and Cloud industry., • You have solid background in server and storage sales experience in distributor or system integrator, and you have sales experience with medium or large customer project., • You have outstanding communication and interpersonal skills, and you have excellent project management skills, problem-solving, analytical, and troubleshooting skill., • You speak English with business fluency. What do you need to know? Working time: Full time Location: London, UK Language: English fluent Do you have questions? For further information please contact Queena Wu (HR Recruiter in UK) Email:

Job Title: Registered Care Manager Salary: £35000-£45000 per annum (Based on experience) The Care Manager Role: We are seeking an experienced and compassionate care manager to join our team. In this role, you will be responsible for overseeing the delivery of care services, managing a team of care staff, and ensuring that our clients receive the highest standard of care. The ideal candidate will have a strong background in care management, excellent leadership skills, and a deep commitment to providing person-centered care. About Us: Verity Healthcare Limited is a trusted provider of high-quality care services dedicated to enhancing the lives of individuals in our community. We provide domiciliary care services and are committed to delivering compassionate and personalized care that meets the unique needs of each of our clients. Our team of professionals is passionate about making a positive difference in the lives of those we serve. Care Manager Key Responsibilities: Oversee the day-to-day operations of care services, ensuring that all clients receive high-quality, person-centered care. Manage, support, and mentor a team of care staff, including scheduling, performance evaluations, and ongoing training. Develop and implement individualized care plans in collaboration with clients, families, and healthcare professionals. Conduct regular assessments and reviews of care plans to ensure they meet the changing needs of clients. Ensure compliance with all relevant regulations, standards, and policies, including CQC requirements. Handle client inquiries, concerns, and complaints, resolving issues in a timely and effective manner. Monitor and manage the budget for care services, ensuring efficient use of resources. Maintain accurate and up-to-date records, including client care plans, staff schedules, and incident reports. Build and maintain positive relationships with clients, families, staff, and external stakeholders. Care Manager Requirements: Proven experience as a care manager or in a similar role within the healthcare or social care sector. Must have a full UK driving license. Strong understanding of care regulations, standards, and best practices. Excellent leadership and people management skills, with the ability to inspire and motivate a team. Exceptional communication and interpersonal skills, with a compassionate and empathetic approach. Ability to develop and implement effective care plans tailored to individual client needs. Proficiency in managing budgets, resources, and scheduling. Relevant qualifications in health and social care, such as a Level 5 Diploma in Leadership for Health and Social Care. Experience with CQC inspections and compliance is highly desirable. Benefits: Competitive salary with opportunities for career progression. Comprehensive health and wellness benefits. Support for ongoing professional development and training. Flexible working arrangements and a supportive work environment. The opportunity to make a meaningful difference in the lives of clients. How to Apply: If you are a dedicated care manager with a passion for delivering exceptional care, we would love to hear from you at Our Commitment to Safer Recruitment: Verity Healthcare is committed to safeguarding and promoting the welfare of our clients. As part of our safer recruitment process, all successful applicants will be subject to a thorough vetting process, including Enhanced Disclosure and Barring Service (DBS) check. Verification of qualifications and experience. Comprehensive reference checks, including a recent employer reference.

Store Supervisor - Westfield, Stratford Industry: Designer collectible pieces Location: Westfield, Stratford Job type: Full time, Permanent About POP MART POP MART (09992.HK) is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services and immersive entertainment experiences to consumers. POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established development and operation system. Our portfolio includes iconic characters such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS and Hirono. POP MART operates over 500 physical stores and more than 2,300 Robo Shops across more than thirty countries and regions, and through multiple cross border e commerce platforms reaches audiences in over ninety countries and regions, bringing joy to young consumers around the world. POP MART has developed a comprehensive IP commercialisation ecosystem that spans multiple industries, deepening emotional bonds between fans and IPs while exploring broader opportunities for value creation. Our ventures include the world’s first immersive intellectual property themed park in the designer collectible pieces industry, the expansion of its IPs into global markets through licensing and co-branding with leading global brands, and the curation of designer collectible pieces expos and intellectual property themed exhibitions internationally. In Europe, POP MART has built a strong presence in key markets including the United Kingdom, France, Italy, Germany, the Netherlands and Spain, and is expanding into new high potential markets. Our expansion brings POP MART closer to European fans and offers new ways for them to connect with our IPs and stories. For more information, please visit and our LinkedIn Career page. What to Expect POP MART is a fast-paced company with a young and multicultural team where you can expect to: • Contribute to a fast-growing European business that combines retail, art, and creative storytelling, • Work with passionate teams across different countries, all connected by a shared love for designer collectible pieces and unique customer experiences, • Grow your skills through hands-on projects, collaborative learning, and opportunities to explore new ideas Benefits POP MART offers our employees: • Monthly appreciation gifts featuring our latest POP MART designs, • A structured bonus scheme linked to company and individual performance, • Access to a confidential Employee Assistance Programme (EAP) for counselling and wellbeing support, • Access to Aon employee benefits, a discount platform with hundreds of offers across shopping, travel, leisure, health, technology, food, and more, • Training and development programmes that build both professional skills and creative thinking, • Regular team events that bring our people together to share ideas and celebrate our work, • Join Our Team – 40-Hour Workweek, 7-Hour Shifts +1h Paid Lunch The Role and Candidate We are searching for a Supervisor to work alongside our Assistant Store Manager in our Westfield, Stratford City store! This is a key role in managing the store in all aspects of retail operations and ensuring the sales team provides exceptional customer service that meets POP MART’s standards. This leadership position requires strong organisational skills, excellent communication abilities, and a passion for retail management. Your enthusiasm for designer collectible pieces will make you a competitive candidate. The position reports to and receives functional guidance from the Assistant Store Manager. Responsibilities • Assist the Store Manager overseeing all aspects of store operations, • Provide exceptional customer service and resolve any customer issues or complaints, • Train and supervise the sales team, ensuring they adhere to company policies and procedures, • Collaborate with the Store Manager to develop strategies for achieving sales targets, • Closely monitor inventory levels and coordinate with the merchandising team and management for replenishment, • Control stock discrepancy by monitoring inventory levels and preventing shoplifting, • Manage visual merchandising and product displays, ensuring the store's tidiness and cleanliness are maintained at the highest level, • Manage the cashier point’s daily opening and closing procedures, • Conduct regular staff meetings to communicate goals, expectations, and updates, • Assist in recruitment, evaluation of potential candidates’ performance, and training new team members, • Perform administrative tasks such as rota scheduling and sales reporting, • Be available to work flexible hours, including nights, weekends, and holidays Required Qualifications • 2+ years fulltime experience in store management level, • Fluent in professional English, with excellent verbal and written communication skills, • Proactive with strong customer service skills to provide a memorable shopping experience, • Proven ability to develop and implement strategies to achieve sales targets, • Demonstrated leadership skills with experience supervising a team, • Strong organizational skills with a keen attention to detail, • Proficient in administrative tasks such as rota scheduling and reporting, • Effective time management and task prioritization abilities, • Team-oriented with the ability to motivate and inspire others Desirable but Not Essential • Experience in the designer collectible pieces industry, • Knowledge of visual merchandising techniques, • Familiarity with retail management software and point-of-sale systems If you are excited to be part of POP MART’s journey and believe you have the skills and passion to contribute, click Apply Now and send us your CV.

Company Overview We are part of a leading international group of fertility specialists, including CREATE Fertility and IVI London, providing world-class reproductive healthcare across the UK. Our clinics are at the forefront of innovation, offering Natural and Mild IVF meaning, gentler, safer approaches that use little to no fertility medication alongside a full range of advanced treatments, including IVF, IUI, ICSI and fertility preservation. Together, we are committed to evidence-based treatments, cutting-edge technology and personalised, patient-focused care helping to give every patient the best possible chance of success. The Role The Hub Manager is a key member of the Quadrumvirate Hub Leadership Team, serving as the non-clinical professional lead for the Hub team. The Hub Manager is accountable for all non-clinical activities and KPI across their cluster, including the delivery of a high-quality patient experience and commercially successful business. This includes people management of all non-clinical staff members across the cluster and supporting colleagues across the Quadrumvirate Hub Leadership Team. Duties and Objectives Reporting to the UK Deputy Director of Operations, serving as the cluster Non-Clinical Accountable Officer and key partner to the cluster Clinical Accountable Officer, leading all non-clinical elements of the hub and its associated satellites to drive world class patient care and a financially successful business, including but not limited to the following: • Leadership of the cluster non-clinical team, including Deputy Hub Manager, Administration Manager, Patient Coordinators and Receptionists, and other future roles that may be introduced as the team grows and evolves, • Cooperative line management with the Hub Clinical Director of the Hub Nurse Manager and Hub Lab Manager, with specific accountability for all non-clinical duties, • Operational leadership of the cluster, ensuring the patient centric, operationally effective, and financially efficient running of the business on a day to day basis, in partnership with the Quadrumvirate Hub Leadership Team, • Commercial management of the cluster including all pay, non-pay, and capital expenditure, ensuring cost effective and financially sustainable use of resources, • Driving of cluster growth, productivity, and efficiency, aligned to UK driver metrics, hub success criteria, and strategic objectives, including the support of the setting of such objectives, • Management of local clinical capacity to ensure maximal patient contact and progression through the patient pathway, with a particular focus on initial consultation, conversion, and sales, • Leading the delivery of local improvement projects and standalone projects following best practice methodology and change management processes, • The creation, improvement, and participation in local, organizational, and clinical governance to ensure a high performing and productive cluster, including intervention and performance management where achievement is not sufficient, • Oversight and management of the cluster workforce to ensure capacity and demand is mapped and optimized for efficient service delivery and a high quality patient experience. This includes ownership of all recruitment, performance management, ongoing management, and other reasonable duties conducted with the support of HR and in accordance with company policies, • Ensure that non-clinical colleagues across the cluster receive an excellent standard of onboarding, professional development, and holistic support. This should include the development of, and progression through, profession specific competency frameworks and training pathways, • Supporting the development of a positive culture of patient centric care, commercial excellence, and professional accountability, • Ensure fit for purpose, aesthetically appropriate, and appropriately maintained estates and facilities, in keeping with a high-quality patient experience, • Ensure and support the purchase, maintenance, and use of clinical and non-clinical equipment across the cluster, including the management of capital expenditure aligned to business commercial objectives, • Delivery of all legislative and regulatory requirements as governed by the HFEA, • To be responsible for, and cooperate with, all efforts to manage appropriate complaints, legal proceedings, and incidents across the cluster in accordance with company policy, • Work with the Central Quality Team to ensure that at all times all sites within the local Hub have robust Business Continuity Plans including all associated audits, training, and maintenance, • Serve as the Hub Health & Safety Officer, complying with all statutory requirements and escalating where issues and risks cannot be appropriately managed or resolved locally, • Other reasonable requests made by the IVIRMA Northern Europe Senior Leadership Team Experience & Qualifications • Degree level education or equivalent, • Operational leadership experience, preferably within the healthcare sector (fertility background desirable), • Verifiable track record of performance, financial, and quality improvements, • Competence in managing local multidisciplinary teams and financial budgets

Position Overview: This role moves fast and you'll be managing multiple client accounts across different time zones (primarily the US), which means your working day won't always follow a predictable pattern. What we're looking for is someone organised and structured enough to stay on top of a busy account portfolio, but adaptable enough to shift priorities without dropping the ball. You follow through on everything you say you'll do. You communicate clearly and confidently, whether that's writing a client update, flagging a problem internally, or asking the right questions on a strategy call. You pick up new tools and platforms quickly, and you're already comfortable weaving AI into your daily workflow rather than avoiding it. Above all, you're someone who takes ownership. Not because you're told to, but because leaving things half-done isn't in your nature. The Amazon Full Service Manager will own the overall performance of our clients' Amazon businesses, including both Vendor and Seller accounts. This vital role ensures clients not only reach but surpass their sales and profitability goals, while upholding brand integrity and delivering exceptional customer experiences. The ideal candidate will be a motivated individual with a deep understanding of the Amazon ecosystem, driven to stay on top of emerging trends and innovations while continuously learning from industry leaders to remain at the forefront of the marketplace. This position calls for someone with exceptional talent who is excited to take on challenges and excel in advertising, inventory management, and data-driven performance strategies. About Us: ClearAds is a dynamic digital advertising agency that specializes in helping brands manage and grow their Amazon presence. We provide a comprehensive Amazon Full Service Management solution, supporting our clients in everything from product listings to advertising and performance optimization. Company Mission: To be the most innovative and trusted Amazon agency, delivering best-in-class high-growth strategies for our clients while creating a dynamic and rewarding environment for our team. Key Responsibilities: Amazon Strategy Development & Execution: • Lead the development and execution of a robust Amazon growth strategy for clients, focusing on key levers such as SEO optimization, on-platform advertising, product listings, and pricing strategies., • Identify and capitalize on new opportunities, market trends, and platform features to maximize client performance., • Develop and manage promotional campaigns, such as Prime Day, Black Friday, and Cyber Monday, in alignment with each client’s business objectives. Performance Monitoring & Analysis: • Track and analyze key Amazon metrics such as sales performance, conversion rates, traffic, and customer reviews to ensure clients meet or exceed their KPIs., • Utilize tools such as Amazon Seller Central, AMS, and DSP to optimize campaigns and product listings., • Provide actionable insights based on data analysis, including identifying slow-moving SKUs, optimizing inventory levels, and forecasting demand., • Demonstrate proficiency in tools such as Data Rova, Seller Sprite, Helium 10, Sellerboard, Sellerise, and other Amazon software., • Use internal Amazon data from Brand Analytics, Product Opportunity Explorer, and other Amazon business reports to identify the best growth opportunities for clients. Amazon Account Management: • Act as the main point of contact for clients' Amazon accounts, handling day-to-day management of both Seller and/or Vendor Central platforms., • Manage content updates (product descriptions, images, bulletpoints etc.), pricing adjustments, and promotional activities., • Coordinate with clients to monitor stock levels, forecast inventory needs, and ensure timely fulfillment of customer orders., • Quickly and efficiently handle account issues such as photo or keyword violations, incorrect complaints, pesticide warnings, missing information on listings, lost buy boxes, missing inventory, and other common issues that arise on accounts., • Manage any VA’s that help with the day to day maintenance and monitoring of a clients account. Their main role being to monitor and aid account health issues and also calling/creating case logs for Amazon Seller Support. Advertising & Promotional Management: • Lead the development and execution of Amazon Advertising strategies (Sponsored Ads/DSP) to drive visibility and sales growth for clients., • Analyze campaign performance and adjust strategies to optimize ROI and client success., • Stay up-to-date with the latest Amazon advertising tools and trends, and continuously look for ways to improve campaign effectiveness. PPC & Marketing Management: • Client Communication and Education: Speak with the client to obtain a full understanding of client targets and goals. Regularly update and align on targets that are fair, reasonable, and achievable for both the client and company to increase the lifetime value and reduce churn rates., • Budget Allocation and ACoS Goals: Regularly evaluate budgets and adjust based on profitability, seasonality, and account goals. Keep ACoS aligned with the client’s expectations and business model., • Keyword and Search Term Optimization: Continuously analyze search term reports to add high-performing keywords, refine negative keywords, and eliminate wasted ad spend., • Placement Adjustments and Bid Strategies: Optimize bids for top-of-search and product pages, balancing higher visibility with profitability, and leverage dynamic bidding options., • Performance Analysis and Reporting: Monitor metrics like CTR, ROAS, and conversion rates. Provide clear, actionable reports to clients with insights into what’s working and where improvements are needed. Client Reporting: • Provide regular performance reports to clients, offering clear insights and actionable recommendations to drive growth., • Serve as a key liaison between clients and the agency, ensuring smooth communication and exceptional service delivery., • Highlight focal points that showcase the effectiveness of Clear Ads’ performance and create clear timelines that showcase what is being worked on and delivered., • Effectively manage and track time on each account to ensure that all accounts get the agreed deliverables. Ensuring expectations and your time are managed sensibly. Collaboration & Stakeholder Management: • Work closely with internal teams (e.g., creative, data analytics) and external partners (e.g., Amazon reps) to ensure seamless execution of strategies., • Build strong relationships with clients to ensure long-term satisfaction and business growth., • Direct the plan for both internal and external strategies. Clearly and effectively describe next steps and delegate tasks to VAs, members of the client’s teams, and the assigned PPC account manager. Required Skill Set: • 2+ years of experience managing Amazon accounts, with a strong track record of driving growth and profitability., • Expertise in Amazon Seller Central and Vendor Central platforms., • Solid understanding of Amazon Advertising (AMS, DSP) and SEO best practices for product listings., • Strong analytical skills with the ability to use data to inform decisions and optimize performance., • Experience with demand forecasting, inventory management, and product launches on Amazon., • Proactive, solution-oriented approach with a high level of attention to detail., • Excellent communication skills and the ability to build relationships with clients and partners., • Comfort and experience using tools for PPC management such as Pacuve, Scale Insights, etc. to create rules and reports to better manage accounts., • Proficiency with Google Sheets including building reports, pivot tables, charts, and more as well as modifying existing reports, fixing errors, and utilizing Amazon flat files., • Able to organize and prioritize workflows and knowing how to differentiate between what is important and what is urgent. Bonus Skill Set • Familiarity with DTC channels and e-commerce platforms. Interview Process • Cover letter - we expect all candidates to provide a cover letter with their CV. If this is not included, your application will automatically be rejected. You can add as a supported document., • If application is accepted, we expect you to send a 2 minute video of why you think you are the best fit for this role., • 15 minute interview - if you are successful, you will have a 15 minute interview with the CEO to ask any questions you may have and discuss the process., • Tests - Once the 15 minute interview has concluded, there will be 2 tests required to make it to the final interview. These tests are made up of an aptitude test and a practical test., • Technical/ Final interview - Once a batch of tests are reviewed, we will invite candidates back for a final interview. Experience: • Amazon Advertising: 2 years (required), • Proven track record of owning client performance targets (revenue, TACoS/ACoS, ROAS, margin) and being accountable for results rather than just “doing the ads”., • Hands-on experience launching new products on Amazon (keyword research, listing build-out, reviews strategy, launch campaigns)., • Experience managing catalogue complexity (variations, flat files, parent/child relationships, merges, and fixes)., • Demonstrated success improving listing conversion rate through creative/content changes (A+ content, images, copy testing).

About Maison Crivelli “Perfume is a living experience.” —Thibaud Crivelli Maison Crivelli was created to surprise, delight and offer a multi-sensorial experience for all fragrance explorers around the world. Each scent unexpected and mind-blowing encounters with perfume ingredient each scent which reveals the beauty of your daring personality. Role Overview As Multisite Team Leader, you will be responsible for managing the daily operations across multiple Maison Crivelli retail locations in London, leading and supporting a team of Brand Ambassadors to deliver consistently high standards of customer service and achieve sales objectives. You will act as the primary contact for customers, team members, and senior management, providing guidance, training, and motivation to ensure smooth operations and an exceptional client experience. This role requires mobility between locations and the ability to adapt quickly to different store environments and teams. Key Responsibilities 1. Leadership & Team Management • Support and influence multiple teams across different retail locations, adapting leadership style to each environment., • Build strong relationships with host store management teams across all locations., • Lead, motivate, and support the team to meet and exceed individual and collective sales targets., • Create a positive, collaborative, and professional working environment., • Deliver ongoing training and coaching to ensure the team is well-informed about our products, brand values, and service expectations., • Act as a role model in sales, customer engagement, and presentation., • Conduct regular performance reviews and provide clear, constructive feedback., • Ensure team members are confident in day-to-day operational duties, including stock handling, till management, and counter maintenance. 2. Customer Experience & Sales • Uphold Maison Crivelli’s high standards of service by delivering a warm, tailored, and memorable experience to every client., • Lead by example in offering bespoke fragrance consultations and building long-term customer relationships., • Handle customer queries and complaints with professionalism and a solution-focused approach., • Maintain all fragrance counters to reflect the elegance and quality of a luxury brand, well-stocked, clean, and visually appealing., • Develop and maintain client relationships across multiple locations, driving repeat business and cross-site loyalty. 3. Operational Excellence • Supervise all opening and closing procedures, ensuring operational tasks are completed efficiently and correctly., • Monitor and manage stock levels accurately, resolving discrepancies and supporting timely replenishment., • Ensure compliance with operational processes, including accurate till management and adherence to multisite policies., • Support the execution of in-store marketing activities, displays, and promotional campaigns., • Uphold high standards of organisation and cleanliness across all areas of the counters. 4. Sales Analysis & Reporting • Track and evaluate sales performance on a daily, weekly, and monthly basis., • Share performance insights, customer feedback, and stock concerns with the Area Manager., • Assist in developing action plans to boost sales and overall performance across counters. 5. Compliance, Health & Safety • Ensure all operations comply with all relevant health & safety policies across multiple locations, as well as Maison Crivelli’s company procedures., • Maintain the security of all counters, stock, and sales revenue during all operational hours., • Report any security or health & safety concerns immediately and accurately. Skills & Qualifications • Previous experience in luxury retail, ideally within the fragrance or beauty sector., • Strong leadership skills with the ability to coach, develop, and inspire a team., • Excellent interpersonal and communication skills, with a natural flair for building rapport., • Target-driven with a commercial mindset and proven ability to achieve sales goals., • Passion for fine fragrance, luxury products, and delivering an exceptional customer journey., • Able to remain composed and efficient in a high-pressure retail environment., • Organised and detail-oriented, with strong multitasking abilities., • Flexible and willing to work varied shifts, including evenings, weekends, and public holidays., • Experience working across multiple locations or the ability to manage a multisite environment is highly desirable. Why Join Maison Crivelli? At Maison Crivelli, we are guided by four core values: insatiable curiosity, a thirst for daring adventures, relentless attention to detail and to others, and absolute integrity. We are committed to: • Innovation – Each fragrance is a bold composition inspired by real-life experiences, using unique combinations of raw materials., • Authenticity – Our perfumes are phthalate- and colourant-free, cruelty-free, vegan, and certified by toxicologists in line with all regulations., • Sustainability – From eco-conscious packaging to supporting ethical sourcing and sustainable production practices globally. Maison Crivelli is proud to be an equal opportunity employer. We welcome applicants from all backgrounds, regardless of disability, gender, race, religion, belief, sex, or sexual orientation. What We Offer We offer a competitive salary, generous commission structure, private healthcare, uniform allowance, employee discounts, quarterly product allocation, and a comprehensive annual leave allowance.

Join Eye2Gene as our Quality and Regulatory Affairs Manager (SaMD/ AIaMD) Eye2Gene | London, UK (Paddington) | In person | £55,000–£75,000 DOE Applicants must already have the right to work in the UK. Eye2Gene is a VC-funded, AI-powered precision ophthalmology platform combining imaging and genomics to accelerate diagnosis and therapy development for genetic eye diseases worldwide. Our platform enables biotech and pharmaceutical companies, as well as eyecare professionals, to make data-driven decisions that bring sight-saving treatments to patients earlier. By integrating retinal imaging with genomic analysis, we aim to reduce the diagnostic odyssey patients face from years to weeks. As a Class IIa Software as a Medical Device (SaMD), we are preparing for submission to our notified body for CE marking and ISO 13485 certification. We’re looking for a Quality and Regulatory Affairs Manager to lead the development, implementation and continuous improvement of our Quality Management System (QMS), while supporting quality and regulatory readiness across the business. We are working with a leading regulatory consultancy that will provide specialist support and oversight, giving you the opportunity to play a central internal role as we progress towards CE marking and ISO 13485 certification. This is a hands-on role with the opportunity to play a central role in building a high-quality, audit-ready software as a medical device organisation. What you’ll do • Lead the development, maintenance and improvement of the QMS in line with applicable standards and regulations, • Provide quality and regulatory input into technology and product development activities, • Support requirements capture, standards interpretation, clinical evaluation and documentation, • Drive hazard analysis, risk management and quality documentation activities, • Compile and maintain technical documentation and medical device file content where required, • Support interactions with notified bodies and regulatory authorities, • Ensure forms, records, registers and controlled documents are accurate and audit-ready, • Coordinate post-market surveillance, complaints handling and CAPA processes, • Support internal and external audits and follow-up actions, • Help define, monitor and improve Quality Objectives and KPIs, • Deliver QMS training to existing and new team members What we’re looking for • Experience in a Quality Assurance and/or Regulatory Affairs role within a regulated environment, • Strong working knowledge of ISO 13485, • Familiarity with ISO 9001, MDSAP, or similar quality standards, • Experience maintaining QMS processes and documentation, • Experience supporting audits, non-conformance management and CAPA activities, • Ability to work effectively across technical, product and operational teams Desirable • Experience with US FDA regulations, 21 CFR 820 and/or 21 CFR 11, • Experience working under EU MDR Article 10(9) or within a medical device QMS, • Experience with structured problem-solving methodologies such as 8D, • Experience in software and/or SaMD, • Experience in submitting to a Notified Body and Audits., • Experience supporting CE marking and ISO 13485 certification Qualifications • Relevant degree, higher diploma or equivalent in science, engineering or a related field, • IRCA-certified or similar ISO 13485 Internal Auditor / Lead Auditor qualification is desirable Why join Eye2Gene • Work on technology with real potential to improve outcomes for patients with genetic eye disease, • Join a mission-driven, VC-backed company at the intersection of AI, genomics and ophthalmology, • Play a key role in shaping our quality systems and regulatory readiness as we scale, • Be part of the journey to CE marking and ISO 13485 certification, • Competitive salary: £55,000-£75,000, depending on experience, • Employee Shares Option Pool: potential for equity if milestones are met To apply, please send your CV and a short cover note outlining your relevant experience and interest in the role.

We’re partnered with a globally recognised FMCG brand with a strong international footprint and a reputation for delivering high-quality products at scale. As they continue to expand across EMEA, they are looking to appoint an experienced Engineering Manager to support manufacturing excellence, packaging performance, and new plant readiness across their external production network. The Opportunity This is a highly hands-on, regional role sitting at the intersection of engineering, packaging, and manufacturing operations. You’ll play a key role in ensuring production lines, packaging formats, and supplier processes are fully optimised, compliant, and delivering against performance and quality standards. The role offers strong exposure to plant start-ups, supplier qualification, and continuous improvement initiatives across multiple international sites. Responsibilities: • Support plant start-ups across EMEA, ensuring production and packaging meet required standards, • Qualify and assess suppliers, co-packers, and bottlers across the region, • Monitor and optimise filling line and process performance from initial trials through to ongoing production, • Define and implement equipment specifications and packaging standards, • Partner with OEMs and site teams on new equipment and production setups, • Lead engineering projects across the region, driving consistency and best practice, • Develop and maintain SOPs, work instructions, and safety procedures, • Ensure standardisation of machine settings to maintain packaging quality, • Support quality investigations and customer complaints, developing corrective action plans, • Contribute to product and packaging data management (e.g. BOM inputs, system updates), • Provide cross-regional support and cover across the engineering team Requirements: • Degree-qualified in Engineering (or similar), • c.10+ years’ experience within food & drink or FMCG manufacturing environments, • Strong understanding of packaging formats, filling lines, and production processes, • Experience working with co-packers, suppliers, and external manufacturing partners, • Proven track record in plant start-ups, process optimisation, or equipment implementation, • Comfortable operating in a regional, travel-heavy role, • Strong stakeholder management skills with the ability to work cross-functionally, • Hands-on, solutions-focused, and confident working in fast-paced environments Why This Role? • High-impact role across a complex, international manufacturing network, • Exposure to new plant launches and large-scale production environments, • Opportunity to shape engineering standards and packaging performance across EMEA, • Join a business with strong investment, innovation, and growth trajectory

Who we are: ALTEN is an engineering and technology consultancy services company. We are a leading Engineering and IT consultancy operating across 30 countries, making waves in all sectors: Aeronautics, Space, Defence, Security and naval, Automotive, Rail and mobility, Energy and environment, Life Sciences and health, Industrial Equipment and electronics, Telecoms, Banking, Finance & Insurance, Retail, Services & Medias, Public Services & Government. With a team of passionate, diligent, and agile engineers, we are united by a common purpose: building tomorrow’s world today. Day by day, we support our customers' development strategies as well as their technological and sustainability transformation Missions: The Quality Assurance Manager (QAM) is responsible for ensuring that result-committed projects comply with the requirements of the ALTEN Delivery Framework (ADF) and meet client expectations. This role includes managing quality KPIs, continuous improvement, preparing for and monitoring external audits, and managing client relationships on quality-related matters. The QAM is a key player in ensuring operational excellence and client satisfaction. Key Responsibilities and Main Activities 1. Compliance with the internal delivery framework Pre-sales Phase: • Anticipate contract renewals or calls for tender to actively contribute to project acquisition, • Participate (if needed) in drafting the Quality Assurance Plan (QAP) and ensure its alignment with the ADF, • Attend internal project kick-off meetings Project Management Phase: • Understand the contractual framework of the assigned scope, • Ensure project compliance with our delivery framework practices by conducting regular follow-ups to provide an objective assessment, • Train, support, and coach Cluster Leaders (CL), Project Managers (PM), Project Directors (PD), and Technical Directors (TD) on requirements and maturity levels, • Highlight compliance and raise alerts in case of deviations from standards 2. Client Relations Managing Client Requirements: • Ensure client quality requirements are understood, documented, and integrated into project plans. Identify any changes to ensure continuous compliance,, • Address client complaints by utilizing root cause analysis methodologies, further define and monitor corrective actions whilst communicating them effectively to the client. Communication and Reporting: • Act as the primary liaison between client quality representatives and internal ALTEN teams for all quality-related issues, • Participate in meetings with client and ALTEN representatives (PRM/CRM) and actively contribute with presentations, • Organize quality reviews with client representatives (if applicable) and provide reporting on performance and ongoing actions according to their requirements 3. KPIs and Performance Quality Dashboards: • Have a global vision of KPIs (RFT, OTD, customer satisfaction), analyze quality performance, and prepare regular reports for stakeholders,, • Ensure the reliability of data displayed in dashboards by verifying consistency and correcting discrepancies if necessary,, • Monitor the performance of the quality service through indicators to identify areas for improvement, prioritize actions, and organize the team. Gap Analysis: • Communicate with the RAQP Direction and Technical Direction on project quality control and escalate alerts if necessary, • Identify trends and propose action plans to improve performance 4. Continuous Improvement Capitalizing on Best Practices: • Proactively propose adaptations to processes, methods, tools, and indicators used for project monitoring, • Use structured methods (8D, 5M, FMEA, 5S, Six Sigma, 5WHY’s, Ishikawa/fishbone) to analyze problems and propose solutions Project Management: • Define, plan and monitor corrective and preventative action plans. Further engage internal and external stakeholders to ensure compliance and effectiveness,, • Ensure that internal/external non-compliances or recurring issues within the scope are tracked: conduct root cause analyses (RCA), document them, and monitor associated actions. Required Skills and experience • At least 4 years of experience, ideally in either result-committed projects in a service context, in operational management roles (project or sub-project) or in quality management positions., • Knowledge of standards relevant to the QAM scope, such as ISO 9001/EN 9100/ISO 27001/ISO 19443/ISO 61513,, • Mastery of audit methods (preparation, execution, follow-up on actions), • Problem analysis/resolution, • Knowledge on SM (Safety Management), Office 365, JIRA, • Fluent English (Minimum B2 level), • Technical Assertiveness, • Adaptive Communication

Service Manager - Solar PV & Inverter Systems A historic brand in the renewable energy sector, specializing in the production and sale of inverters for photovoltaic systems and storage systems, is currently engaged in an ambitious growth and development journey, supported by significant investments in technology, organization, and management. Its goal is to strengthen its position in the solar inverter market and build a solid, future-oriented structure. With a comprehensive and competitive product portfolio, it enters the UK market with clear and ambitious goals. We are seeking an experienced Service Manager to lead and develop our client’s after-sales service operations for solar inverter systems in the UK market. The role is responsible for ensuring high service quality, customer satisfaction, and technical excellence across residential, commercial, and utility-scale PV installations. As Service Manager, you’ll act as the central interface between customers, service partners and internal teams. You’ll take ownership of service performance, technical escalation and continuous improvement, ensuring systems operate reliably and issues are resolved efficiently. Service Manager Key Responsibilities • Lead and manage after sales service activities for solar inverter systems across the UK, • Ensure timely troubleshooting, repair, replacement and commissioning support, • Monitor and drive service KPIs (response time, resolution time, customer satisfaction, warranty performance), • Lead, coach and support internal engineers and external service partners, • Coordinate service delivery across multiple stakeholders, ensuring consistent standards, • Act as escalation point for complex technical issues and customer complaints, • Provide technical support and guidance to customers, installers and partners, • Oversee resolution of field issues, ensuring minimal downtime and high service quality, • Maintain strong relationships with key customers and stakeholders, • Manage warranty claims, RMA processes and spare parts coordination, • Ensure compliance with UK regulations and internal service standards, • Utilise CRM and service management tools to track performance and reporting, • Feed field issues back to Product Management and R&D teams, • Support service strategy development and process improvements, • Drive initiatives to improve product reliability and service efficiency Service Manager Key Requirements • 5+ years’ experience in service, technical support or after-sales roles within solar PV, inverters, power electronics or renewables, • Strong technical knowledge of solar inverter systems and PV plant operations, • Experience managing engineers or service partners, • Good understanding of the UK solar market and regulatory environment, • Strong stakeholder management and customer-facing capability, • Degree or technical qualification in Electrical Engineering, Renewable Energy or similar, • Experience with CRM and service management systems, • Willingness to travel across the UK Why Apply? This is a leadership role within a growing OEM, you'll be a key part of their journey in entering the UK market and will be given the opportunity to shape UK service operations and directly influence customer experience and product performance in the Solar and BESS market. • Competitive salary and benefits package, • Career development and training opportunities, • Collaborative, international working environment If this peaks your interest, reach out today to have a confidential discussion and find out more about this opportunity! Submit your CV or contact Holly Higginson () to see if this could be the next step in your career.

Blackfield Associates is exclusively partnered with a leading pharmaceutical and cellular therapy organisation in London in the search for a Quality Manager - Apheresis. This is a key quality leadership role within a newly established apheresis service, responsible for leading the Quality Management System, ensuring regulatory compliance and patient safety, and overseeing quality governance, HTA and CQC readiness, the collection environment, and third party oversight. Other key responsibilities include: • Leading the QMS for the apheresis unit, including document control, change control, risk management, training, deviations, CAPA, complaints, and management review., • Ensuring readiness for HTA licensing and CQC standards through gap analysis, action plans, inspection preparation, and audit closeout., • Acting as the HTA Person Designated for the collection facility, with responsibility for licence governance and reporting to the Designated Individual., • Overseeing the collection environment, including critical parameters, environmental standards, chain of identity, documentation flow, and handover processes., • Supporting training, competency, and continuous improvement through quality reporting, KPI review, incident investigation, RCA, and CAPA. The ideal candidate will have strong knowledge of cell therapy and apheresis operations, incident investigation, RCA, and CAPA. Experience within a cellular therapy or apheresis collection facility, or within an HTA licensed establishment, would be highly desirable, along with the ability to work independently, lead cross functional teams, and bring a practical, detail focused approach to quality and compliance. If you are an experienced Quality professional with a background in cellular therapy, apheresis, or HTA regulated environments and you are interested in this unique opportunity, please send your up to date CV to

We are hiring for a fast-growing, multi-site food business seeking a Technical & Quality Manager to lead food safety, product consistency, and quality standards across our operations. This is a high-impact role reporting to the Managing Director, offering the opportunity to shape systems, processes, and standards within a scaling environment. Key Responsibilities; Quality & Consistency • Own and drive product consistency across all locations (taste, presentation, portioning), • Define, implement, and maintain food quality standards and specifications, • Conduct regular audits, tastings, and site reviews, • Ensure all kitchen equipment is correctly calibrated and optimised Batch Recipes & Central Production • Develop, document, and maintain scalable batch recipes, • Ensure recipes are costed, efficient, and suitable for high-volume production, • Optimise production processes, yields, and shelf life, • Maintain clear version control and communication of recipe updates Food Safety & Compliance • Lead and manage HACCP systems across all sites, • Ensure full compliance with UK food safety regulations, • Own allergen, nutritional, and ingredient data accuracy, • Manage supplier approval, specifications, and traceability, • Lead internal and external audits (e.g. SALSA, EHO), • Oversee incident management including complaints, investigations, and recalls Product Development (Technical Oversight) • Partner with operational teams to ensure new and existing products are scalable and launch-ready, • Source and approve ingredients aligned with quality, cost, and supply requirements, • Define ingredient specifications and support supplier validation processes What we're looking for; Skills & Experience • Proven experience within professional kitchens or multi-site food operations, • Strong track record of developing and managing batch recipes at scale, • In-depth knowledge of food safety, allergens, and regulatory compliance, • Strong operational and commercial awareness, • Effective communicator with the ability to influence across teams and senior stakeholders Personal Attributes • Detail-oriented with a strong commitment to quality and standards, • Pragmatic, organised, and solutions-focused, • Calm under pressure with a proactive approach, • Credible leader who builds trust through expertise Role Details • Part-time (3 days per week) with potential to increase over time, • Based across Central Production Unit (Wembley), Camden office, and London sites If you are looking to take ownership of quality and technical standards within a growing food business, we welcome your application.

OUR CLIENT Pleased to be working with our client, F.D. Copeland & Sons who are seeking a highly capable Quality Systems Manager to lead, maintain and continuously improve their Quality Management System across food safety, auditing, compliance and Health & Safety. This is a hands‑on, influential role where you will work cross‑functionally, drive high standards, and ensure we remain fully compliant with BRCGS, ISO9001 and industry expectations. PLEASE NOTE: This role will require being on site daily in Woolwich. THE ROLE Quality Management System You will oversee all elements of the QMS, ensuring documentation, standards and processes remain current, compliant and fully embedded across the business. Key responsibilities include: • Oversee and maintain the Quality Manual and Standard Operating Procedures (SOPs), • Liaise, book and lead 3rd‑party audits including BRCGS, ISO9001, EHD and Organic, • Ensure all standards are up to date, implemented and trained out to relevant staff, • Co‑ordinate the internal audit programme, including GMP and glass & hard plastic inspections, • Lead the HACCP team, maintaining and reviewing HACCP documentation and risk assessments, • Lead Threat & Vulnerability and Raw Material risk assessments, • Manage the Supplier Approval programme for raw materials, packaging and service suppliers; complete supplier reviews with management, • Manage the Pest Control programme, liaising with contractors and reviewing site risk assessments, • Oversee and close out customer complaints and nonconformances, supporting preventative and corrective actions, • Complete new staff inductions and update the Staff Induction SOP, • Complete re‑orientation briefings for long‑term absent staff, • Lead Quality Management Systems review meetings; track actions and circulate minutes, • Lead Operational meetings and Nonconformance working group meetings, • Co‑ordinate laundry collection/drop‑off; audit laundry provider, • Support training delivery: food safety, GMP refresher, SOPs, • Co‑ordinate customer feedback and create staff‑facing displays, • Create and manage SEDEX platform links for suppliers and customers; upload evidence and monitor performance, • Advise on manufacture or purchase of new food‑contact equipment ABOUT YOU • Effective communication and interpersonal skills, • Analytical and problem‑solving abilities, • Persistence and the ability to positively influence others, • Strategic and proactive approach, • Ability to facilitate change, • High attention to detail, • Appreciation of other people’s work and roles, • Ability to present viewpoints clearly and professionally EXPERIENCE/SKILLS Essential: • Background in food science/technology/manufacturing, • Experience of internal auditing (or exposure to it), • Experience working to standards such as BRCGS and ISO, • Experience/exposure to 2nd & 3rd‑party audits, • Effective communication skills Preferable: • Level 4 Food Safety qualification, • Level 4 HACCP (or Level 3 with willingness to progress), • Experience of supplier approval processes, • Experience of pest control management

An MGA that operates in the Lloyd's market is currently looking for an experienced compliance manager to focus on conduct risk. This is a fixed-term, 6 month contract that will pay up to £100,000 (pro-rata). You will play a key role in enhancing and implementing the firm's conduct risk framework. You’ll act as a Subject Matter Expert across a broad range of conduct‑related topics—including complaints, product governance, and Consumer Duty. You’ll collaborate closely with senior leaders and colleagues across the UK and internationally, ensuring conduct practices, controls and policies remain robust, compliant and commercially effective. It is essential that you have experience gained working on conduct risk with a London-market insurance firm.

Quality Assurance Operational Manager, 12-month contract Vertex Pharmaceuticals Type of Role: Contract position, Inside IR35 Location: Hybrid, 3 days on site in Paddington, London. Department: Operational Area Quality Looking for opportunities with purpose, impact and possibilities? Our client, Vertex, is a global biotechnology company that invests in scientific innovation. As they grow their pipeline at pace, they are strengthening their reputation for creating transformative medicines for people with serious diseases. The Quality Assurance Operational Manager is recognized as an expert internally in the principles and application of quality assurance and compliance. The Quality Assurance Operational Manager will provide QA support for manufacturing operations for the manufacture of Cell & Genetic Therapeutic programs. This role will drive; review & support activities related to product disposition including review of batch data, batch records, deviations, in-process data, EM data, QC release testing and other quality systems documentation. Key Duties and Responsibilities: • Responsible for GMP batch disposition activities including review and approval of batch records, deviations, in-process data, EM data, QC release testing, materials review board and other quality activities as applicable to determine acceptability of product disposition., • Provide QA support for change controls, process and OOS investigations, and associated CAPAs related to batch records and manufacturing., • Responsible for approval of COAs and product labelling., • Provide manufacturing support and guidance for GMP product quality impact assessments., • Review and approval of manufacturing documents., • Support GMP release of incoming raw material and components., • Responsible for identifying compliance risks and gaps for GMP batch record processes., • Support audit and inspection readiness activities., • Act as a trusted advisor by providing compliance guidance through collaborative review and partnering with business stakeholders and contract manufacturers., • Support the vendor management process, including the creation and review of Quality Agreements with suppliers., • Assist with addressing product complaints., • Maintain monthly/quarterly batch record metrics and assists department with routine/quarterly Quality System data review metrics and reporting., • Lead and participate in Cell & Genetic Program and Quality projects and drive continuous improvement activities. Knowledge and Skills: • Demonstrated experience providing QA support to GMP manufacturing operation., • Must have experience with batch record review and batch release., • Experience successfully leading event investigations, Root Cause Analysis and CAPA., • Experience with network-based applications such as Oracle, TrackWise, Veeva., • Understanding of regulatory environment including quality systems and compliance., • Knowledge in Cell technology, aseptic manufacturing technology, analytical assays, cell & genetic therapies/Biologics processing, fill/finish and testing., • Professional membership or equivalent in relevant societies, network of knowledge in cell and gene therapy industry., • Ability to evaluate quality matters and make decisions utilizing risk-based approach., • Ability to independently lead cross-functional teams and effectively communicate with business stakeholders., • Critical Thinking and Problem-Solving skills. Vertex is partnering with Talent Works to manage their international temporary job openings. If you are successful in your application, you will be employed by Talent Works to work on a temporary assignment at Vertex.

Senior Compliance Manager - Risk & Compliance London | Hybrid £80,000 - £120,000 A highly regarded international law firm is looking to recruit a Senior Compliance Manager into its London office, with oversight across both its London and international offices. This is an excellent opportunity to join a senior leadership team with responsibility across compliance, AML, legal finance, regulatory risk, and financial controls, while working closely with partners and senior stakeholders across multiple jurisdictions. The Role: • Acting as COFA for the London office, • Acting as MLCO and MLRO for the London office, with full responsibility for AML compliance, suspicious activity reporting and regulatory reporting obligations, • Acting as MLRO for an additional international office, • Working closely with senior leadership to ensure compliance with SRA regulations, Solicitors Accounts Rules and wider regulatory obligations, • Overseeing compliance systems, breach registers, file reviews, complaints registers and internal reporting, • Managing compliance across legal finance, VAT reconciliations, payroll compliance, tax filings, audits and partner capital accounts, • Leading and mentoring the Risk & Compliance team, including direct line management responsibilities, • Acting as the key liaison with regulators, banks, auditors, HMRC, tax authorities and other external stakeholders About You: • Proven senior-level experience within legal compliance, legal finance, accounting and risk management in a law firm environment, • Strong hands-on experience performing COFA, MLRO and MLCO responsibilities, • Strong understanding of UK regulatory frameworks including SRA, LSAG, AML, Solicitors Accounts Rules, GDPR and wider compliance obligations, • Experience managing teams and driving compliance improvements across multiple jurisdictions, • Strong analytical skills, attention to detail and the ability to operate independently at senior stakeholder level Candidates currently operating at Senior Compliance Manager, Head of Compliance, Senior Risk Manager or senior COFA/MLRO level are encouraged to apply. Why Apply? • Senior strategic leadership role with international scope, • High visibility position working directly with partners and senior leadership, • Strong progression opportunities, • Hybrid working, • Competitive salary and benefits Apply now or message me for more details.

AML Manager Law Firm Hybrid (3 days in the office) Up to £100k An exciting opportunity has arisen for an experienced AML professional who is seeking to broaden their experience and move into a role that also has risk elements as well as onboarding/business acceptance. To start with the role will be 80-90% advising on all things AML and financial crime, and in time will include: • Data protection, • Ethics queries, • Claims and complaints, • Reporting, • Audits The firm are keen to see applications from experienced AML professionals who have at least 3 years experience at senior / supervisor / team leader level. Any exposure to the wider risk side would be a bonus but is not essential. If you are admitted in England and Wales or a similar overseas jurisdiction that would also be a bonus, but again not essential. Lunaria Partners are advertising this senior AML analyst / AML team leader / AML supervisor / AML manager role on behalf of our client. We strive to respond to all applications but due to the volume received, this isn't always possible. If you have not heard from us in 7 days your application has been unsuccessful on this occasion.

Regional Paraplanning Manager Location - London Working Pattern - Full-time | Standard business hours Role Overview This is a senior leadership role responsible for the strategic direction, technical quality, governance, and performance of a multi-region paraplanning function within a regulated financial planning firm. The Regional Paraplanning Manager provides oversight across several regional paraplanning teams (“pods”), ensuring advice support is technically robust, compliant, scalable, and aligned with regulatory and business requirements. Working closely with senior stakeholders across Advice Operations, Compliance, Data, and regional leadership, the role ensures paraplanning capacity, risk, and quality are proactively managed as the business evolves. Key Responsibilities Strategic Leadership & Operating Model • Own and evolve a firm-wide paraplanning operating model aligned to growth, risk, and regulatory expectations, • Provide senior leadership and direction to regional paraplanning leaders, • Act as a senior escalation point for complex or sensitive paraplanning matters, • Lead paraplanning teams across multiple locations, both remotely and in person Performance Management & Oversight • Design and manage paraplanning KPIs and management information (MI), leveraging CRM and workflow systems, • Monitor capacity, productivity, turnaround times, and quality indicators across regions, • Deliver clear, insightful reporting to senior management to support decision-making Technical & Regulatory Governance • Provide senior-level technical oversight across paraplanning activity, • Oversee complex and high-risk advice areas, including escalation and challenge where required, • Ensure templates, processes, and technical guidance remain compliant, consistent, and up to date, • Maintain strong regulatory awareness and embed effective risk management controls People Leadership & Development • Lead, coach, and appraise senior paraplanners and paraplanning leaders, • Oversee onboarding, training, and ongoing technical development frameworks, • Support succession planning and long-term capability development, • Act as a mentor and technical role model within the paraplanning function Change & Continuous Improvement • Lead paraplanning-related change initiatives and process improvements, • Support implementation of regulatory, legislative, and operational changes, • Drive consistency, scalability, and best practice across regional teams Risk & Escalation Management • Manage senior escalations, quality concerns, and potential complaints, • Ensure risks are identified early, mitigated appropriately, and escalated when required Hands-on Technical Capability • Maintain strong technical knowledge across all areas of financial planning, • Step into complex paraplanning cases when required for oversight, training, or capacity support Skills & Experience Required • Extensive experience in paraplanning within a regulated financial planning environment, • Significant people management experience, including leadership of senior team members or managers, • Strong stakeholder management skills, operating comfortably at senior leadership level, • Data-driven approach to performance, capacity, and risk management Qualifications • Minimum Level 4 Diploma in Regulated Financial Planning (RO1–RO6), • Chartered status (or working towards) preferred

Compliance Officer Consumer Lending London (Hybrid, 3 days a week in the office) £45k - £60k + benefits What’s in it for you? A fantastic developmental opportunity, that’s what. You’ll report directly into a very talented Head of Compliance who’ll be your mentor and coach, ensuring your career is on an upward trajectory. The role itself is really broad, providing plenty of opportunity to broaden your skills and experience, whilst also providing lots of exposure to the wider business. You’ll be working for a Consumer Credit firm that has been growing rapidly in recent times and is poised to enter new markets. It’s a really exciting time to join and this growth will almost certainly see the Compliance function expand further over the next year. As a result, it’s envisaged that this role will develop into a Compliance Manager position in the not-too-distant future. And finally, it’s a great place to work. I’ve placed people with the firm before, including the Head of Compliance, and their feedback on the business culture is excellent. What you’ll be doing You’ll be supporting the Head of Compliance with a wide variety of Compliance duties but with a particular focus on assisting with the delivery of the Compliance Monitoring Plan, including executing thematic reviews. You’ll also be responsible for reviewing and updating Compliance policies and for assisting with FCA returns using RegData and Connect. Other duties will include Financial Promotions approvals, handling Compliance queries and complaints management and investigation. What we’re looking for You’ll have gained 2+ years Compliance experience in the Consumer Credit arena and will be familiar with the regulations impacting this sector, including CONC and Consumer Duty in particular. This experience will ideally include assisting with execution of the Compliance Monitoring Plan, whilst any experience of FCA submissions using RegData and/or Connect would be advantageous. Excellent communication skills are a prerequisite for this role. Sound good? If so, click apply and send over your CV. Not got an up to date CV? Don’t worry, you can always give me (Mark) a call on 0121 274 0357 for a confidential discussion or email me at telling me that you’re interested. We’ll pick it up from there.

James Andrews is proud to be working with a small Housing provider in West London, who are seeking to appoint a Property Services Manager on a permanent basis. The role is paying £50,000 per annum and on site presence is required initially five days a week, however once embedded into the organisation, flexibility will be given. You will be responsible for ensuring the delivery of an excellent customer-focused property management service and maintaining a high level of customer satisfaction. The range of duties which are covered include: • Ensure staff provide an effective, high-quality, customer focused service to residents including repairs, planned & cyclical maintenance, voids management, defects management, disrepair management, complaints management and compliance, • Manage the maintenance team and all contractors to ensure that repair issues are identified and dealt with effectively, and void properties are turned around within target re-let times, • Manage, develop, and support the Property Services Team, undertaking regular one-to-ones and performance reviews in accordance with the organisations policies and procedures, • Ensure that staff are recruited, inducted, trained and developed well and in accordance with our procedures to enable them to deliver quality services, • Conduct void inspections, specify works and ensure properties are ready to let within agreed timescales, • Ensure residents/service user files, reports and other written documents are accurate, kept up to date and that service users' and staff's confidentiality is maintained in accordance with the organisations Data Protection and Privacy Policies, • Implement a cyclical testing and certification regime for all equipment and Mechanical and Electrical engineering plant, ensuring compliance with health and safety requirements Experience and skills required: • Five years of property management experience working for a local authority, housing association or other property management or maintenance setting, • Three years experience of managing staff, • Good knowledge of repairs, voids, maintenance, asset compliance and management, • An understanding of the difference between supported housing and general needs housing, and how this affects the delivery of property management If this position is not for you, but you know of someone who may be suitable please pass on our contact details. At James Andrews Recruitment we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.

We are working in partnership with a well‑established, values‑led housing organisation to recruit a Senior Operations Manager for their Responsive Repairs Division. This is a senior leadership role offering genuine influence over customer experience, service performance, and strategic direction. This opportunity is ideal for an experienced housing or property services leader who wants to take full ownership of a critical front‑line service and drive measurable improvement across repairs delivery and complaint handling. 🌟 The Opportunity Reporting into senior leadership, you will hold full strategic and operational accountability for the responsive repairs service across a diverse London housing portfolio, alongside oversight of departmental complaints. With responsibility for a circa £4 million annual budget, you will establish a strong customer‑first culture, deliver operational excellence, ensure regulatory compliance, and maximise value for money through effective contract and performance management. This role offers the opportunity to help shape how services are delivered and how residents experience their homes. 👤 About You We’re looking for a confident, experienced leader who brings: • Proven senior‑level experience within housing, responsive repairs, property services, • A strong track record of building and leading high‑performing teams in housing maintenance environments, • Extensive experience managing and performance‑managing third‑party contractors, • Sound commercial skills and experience of managing large‑scale budgets, • High levels of IT literacy, including repairs management systems and workforce planning tools ✅ Qualifications & Compliance • IOSH Managing Safely (5‑day) or NEBOSH Construction Certificate – essential, • Housing Management qualification (e.g. CIH Level 4 or above), • Ability to pass a Basic DBS check If you are looking for a long term position that offers variety, the ability to influence and implement best practice alongside opportunities to progress and develop your career, this could be it! Please send your CV to to be considered or arrange a call to discuss.

We are seeking an experienced and proactive Practice & Compliance Manager to join our growing law firm. This is a senior operational role responsible for ensuring the smooth day-to-day running of the practice, maintaining regulatory compliance, supporting management, and driving high standards across the business. This is an excellent opportunity for a strong legal operations professional who understands the demands of a busy law firm environment and can combine compliance knowledge with practical leadership. Key Responsibilities • Oversee the day-to-day operational management of the firm across all departments and offices, ensuring efficient and compliant practice management., • Lead and monitor the firm’s regulatory compliance framework, including policies, procedures, controls, and risk management systems., • Work closely with the Solicitors Regulation Authority regulatory requirements and support the firm’s compliance obligations at all times., • Provide operational support to the firm’s COLP and COFA, assisting with monitoring, reporting, investigations, and remedial actions where required., • Maintain compliance calendars, regulatory deadlines, file review programmes, internal audits, breach registers, complaints logs, and risk registers., • Assist in ensuring compliance with accounts procedures, client money controls, confidentiality, data protection, AML procedures, and wider regulatory responsibilities., • Work closely with Directors, department heads, HR, accounts, reception, and IT teams to ensure joined-up management systems., • Supervise administrative and support staff functions to maintain efficient client service and internal performance standards., • Manage complaints handling procedures, client care standards, service reviews, and continuous improvement initiatives., • Coordinate staff onboarding, inductions, compliance training, training records, policy implementation, and internal communications., • Identify operational, regulatory, financial, and reputational risks and recommend practical solutions., • Support recruitment, staffing structure planning, performance processes, and workforce coordination where required., • Assist with strategic projects, office systems, supplier management, accreditations, and business growth initiatives., • Prepare reports, management information, and updates for Directors on compliance, operations, and performance matters.Candidate Profile, • Previous experience in a law firm management, compliance, operations, or practice management role, • Strong understanding of legal practice compliance and regulatory standards, • Excellent organisational and leadership skills, • Confident dealing with senior stakeholders and multiple departments, • Strong problem-solving ability with a hands-on approach, • Excellent written and verbal communication skills, • Ability to manage priorities in a fast-paced legal environment, • Experience with case management systems, HR systems, and reporting tools desirableDesirable, • Experience as Practice Manager / Compliance Manager / Operations Manager within a UK law firm, • Familiarity with Lexcel / CQS / internal audit environments and SRA ComplianceWhat We Offer, • Senior leadership opportunity within an established and growing firm, • Supportive management team, • Opportunity to make a real operational impact, • Career progression for the right candidate

Job Title: Practice Manager Location: London Waterloo & Essex (Hybrid/Multiple Offices) Salary: £75k Overview: A well-established law firm is seeking an experienced Practice Manager to lead and oversee its administrative, HR, compliance, and operational functions across multiple offices. Reporting directly to the Equity Partners, the Practice Manager acts as a key link between offices, ensuring smooth coordination of firmwide policies, strategy, and operational excellence. Key Responsibilities: Human Resources: • Coordinate full recruitment process from job advert to offer., • Oversee onboarding and induction for all new hires., • Manage performance and capability processes, advising supervisors on best practice., • Review and update firmwide HR policies to ensure fairness and compliance with employment law., • Ensure timely completion of annual appraisals for all staff and partners., • Coordinate work experience programs., • Manage internal HR issues such as flexible working requests, special leave, and absence management., • Administer leaver processes to ensure continuity of client service. Risk & Compliance: • Handle client complaints and oversee responses., • Manage the firm’s training programs, ensuring completion of compulsory training., • Administer contract compliance requirements. Finance & General Administration: • Support Partners with business development and marketing strategies., • Attend partner meetings and provide commercial insights to assist strategic planning., • Administer salary review processes and approve monthly salary payments., • Liaise with IT consultants and provide first-line onsite IT support. Requirements: • Proven experience managing HR, compliance, and administrative functions in a professional services environment., • Strong understanding of employment law and HR best practices., • Excellent organizational and communication skills., • Commercially aware with the ability to provide strategic insights., • Able to work across multiple offices and manage competing priorities. Benefits: Competitive salary, professional development opportunities, and hybrid working flexibility.

Office Manager - South London - Monday–Friday (20 hours per week) - Up to £50,000 Pro Rata We are looking for an experienced and highly organised Office Manager to join one of the UK’s leading sporting clubs based in South London. This is a part-time role (approximately 4 hours per day) with flexibility around working hours. This position is ideal for a proactive individual who can take ownership of office operations, HR processes, and compliance, while acting as a key point of contact for staff and management. Key Responsibilities: • Managing employment contracts and maintaining accurate employee records, • Administering payroll processes, • Acting as the first point of contact for HR-related queries, • Ensuring compliance with GDPR, CASC regulations, and general office policies, • Managing health & safety requirements, including risk assessments, • Handling complaints, investigations, and employee relations matters, • Overseeing the day-to-day running of the office About You: • Proven experience in an Office Manager or similar role, • Strong working knowledge of HR practices and employment procedures, • Solid understanding of compliance requirements (e.g. GDPR, health & safety), • Confident in handling sensitive matters such as disciplinary and grievance cases, • Excellent communication and decision-making skills, • Able to lead and support a small team effectively, • Highly organised with strong attention to detail, • Understanding of a sports club (nice to have) Location: South London – onsite parking Hours: 20 hours per week, 4 hours per day Salary: Up to £50,000 Pro rata

Introduction: Founded in 1875, our long history has been built on innovation, craftsmanship and above all, incredible talent. Born from the adventurous spirit of our founder, Arthur Lasenby Liberty, we remain true to our heritage. From our fulfilment centres to our flagship store, passion, vision and dynamism are part of our DNA – and that extends to our team. What We're Looking For: We're seeking a Full-Time Customer Service Advisor who will be the first point of contact for our customers — whether in our iconic flagship store or across our online channels. You'll be the face and voice of Liberty, handling enquiries with warmth, efficiency and professionalism from the very first interaction to the last. Ideally, candidates will have: • A background in customer service within retail or hospitality; experience with a high-end or luxury brand is a strong advantage., • Exceptional communication skills, being confident and professional across verbal, written and in-person interactions., • A proactive mindset; energised by a busy environment and comfortable being responsive throughout shifts., • The ability to be calm under pressure, juggling multiple responsibilities and meeting various deadlines., • A flexible and committed approach, comfortable working a shift pattern that includes weekends., • A tech-savvy approach, with an openness to learn and navigate a range of platforms and digital tools. Key Responsibilities: Customer Focus • Respond to customer queries in a professional and timely manner on our 3rd floor customer service help desk., • Provide consistent and up-to-date information to customers, whilst also responding to loyalty queries., • Ensure customer follow-up is completed within department SLAs, whilst also escalating complaints to your line manager when necessary. Standards • Complete processes efficiently and accurately, including transactions on POS, Microsoft Dynamics AX and Zendesk., • Maintain high standards of organisation and compliance across all working areas, front and back of house., • Assisting with online orders, including all aspects of click and collect. Service Excellence • Act as a Liberty ambassador, ensuring an exceptional customer experience at every interaction., • Proactively develop knowledge of Liberty's online and flagship services, promotions, marketing and events., • Stay aware of the latest trends, competitor activity and customer service best practice.

£30,000 - £50,000 per annum Company Description At Common Bond, we believe true wellness isn’t just about what happens on the mat, the bike, or the reformer. It’s about what happens when people come together. When we connect, move, breathe, and belong, something powerful happens. We start to feel whole again and when you join the team you play a pivotal role in achieving that. Since its founding in 2025, it has become home to London's leading fitness brands, including Reformcore, Barrecore, Triyoga, KOBOX, and Boom Cycle. With a mission to prioritize belonging, Common Bond creates spaces where people can feel part of a supportive fitness community. Committed to making every interaction meaningful, our studios are designed to be the highlight of your day. Role Description In this role, you will be the General Manager on site, responsible for the smooth and commercially effective running of the studio. You will oversee daily operations, coordinate team workflows, and lead by example to deliver an exceptional customer experience that drives attendance, retention, and revenue. You will support and motivate staff performance, respond confidently to operational and customer issues as they arise, uphold health and safety standards, and ensure brand values and service expectations are consistently met across all areas of the business. Leadership & Team Management -\tRecruit, train, and develop high-performing team members -\tLead, motivate, and manage Front of House, instructors, and supervisors -\tConduct regular 1-2-1s, performance reviews, and team meetings -\tFoster a positive, inclusive, and high-performance culture -\tManage rotas, payroll, and staffing levels effectively Financial & Commercial Performance -\tDrive revenue growth through memberships, retail, and upselling -\tManage and be accountable for site P&L performance -\tMonitor KPIs including revenue, retention, utilisation, and conversion -\tIdentify and implement strategies to increase profitability -\tManage budgets and control costs Sales & Member Experience -\tOversee lead management and conversion processes -\tEnsure exceptional member journey from enquiry to retention -\tHandle escalated complaints professionally and effectively -\tBuild strong relationships with members and local community partners Operations & Compliance -\tEnsure smooth day-to-day running of the site -\tMaintain high standards of cleanliness, presentation, and brand consistency -\tEnsure compliance with health & safety policies and procedures -\tManage equipment maintenance and facility standards -\tOversee stock control and inventory management Marketing & Community Engagement -\tSupport marketing campaigns and local outreach initiatives -\tDrive community events and partnerships -\tMonitor competitor activity and local market trends -\tPropose ideas to improve studio attendance and occupancy rates. Please note that the role is not limited to the responsibilities listed above; additional ad hoc tasks may be required from time to time. In return, you will receive a complimentary membership for yourself and a partner or friend, giving you access to attend classes across all our studios as well as 20% of all café and retail items. What are we looking for? -\tSomeone who has a solutions-based management approach -\tMinimum 3 years of team management experience, ideally in the health, fitness, wellness, retail or hospitality sector -\tProven track record in managing change, building a team and developing talent -\tProven operational management experience, preferably in a fitness environment -\tHigh-energy attitude with a passion for service -\tSelf-motivated with a strong work ethic -\tStrong leadership skills and the ability to work closely with a team to achieve collective goals -\tExceptional organisational skills and attention to detail -\tAble to work shift pattern, early, late and some weekends

HR Business Partner - Employee Relations Specialist Financial Services Location - London Hybrid working A leading global financial services firm has an exciting new opportunity for an Employee Relations (ER) Specialist to join their busy HR team in their London headquarters. You will be the in-house expert on all things ER, supporting teams across Europe, APAC and the US, operating from the central global People team. As a leading proprietary trading firm, the business operates in a highly regulated environment and you will play a critical role in ensuring their People practices meet all compliance and ethical standards while fostering a positive working culture worldwide. Key Responsibilities: • Casework Management: Manage a varied and high-risk employee relations caseload across all regions, including disciplinaries, grievances, appeals, investigations, performance and capability concerns, with professionalism and cultural sensitivity, taking ownership of sensitive and complex matters as they arise., • Change Management: Advise on and support the implementation of business-critical organisational change (including redundancies and international transfers), ensuring regional compliance., • Manager Training: Develop and deliver targeted training for managers in APAC, Europe, and the US, building ER capability and confidence to address best practices and employee matters locally and globally., • Policy Development: Draft, harmonise and implement robust HR and ER policies reflecting the latest UK, APAC, and US employment law, best practice and the regulatory standards that apply to trading environments., • Risk Mitigation: Proactively ensure people-related actions are fully aligned with relevant employment law and internal requirements, supporting our regulatory obligations at all times., • Expert Advice: Act as a trusted partner for leaders and managers, providing practical, timely, and legally sound guidance on employee matters that reflect the fast-paced, regulated nature of the trading industry., • Employment Contract Project Management: Lead and manage complex employment contract projects, taking ownership of initiatives that require navigating multi-region requirements. Ensure all contract terms, including restrictive covenants, are compliant, commercially sound, and aligned with diverse jurisdictional and regulatory standards. Provide expert advice on the drafting and enforcement of non-compete, non-solicitation, and confidentiality clauses across multiple geographies., • Conflict Resolution: Mediate disputes and lead fair, impartial investigations into complaints, ensuring an ethical and compliant approach throughout., • Regulatory Liaison: Partner with Compliance, Legal and Risk teams as needed to ensure regulatory integrity in ER and people processes., • Data Analysis: Monitor ER metrics (e.g., turnover, absences, trends) globally, identify themes, and present actionable recommendations for ongoing improvement., • In addition to core Employee Relations responsibilities, the role may also contribute to broader HR initiatives and generalist activities where appropriate, ensuring alignment with organisational priorities. Key Requirements: • Qualifications: CIPD Level 5 (minimum) or Level 7 (preferred)., • Experience: Demonstrated track record managing complex ER caseloads in a regulated, fast-paced, international environment. Experience within financial services or trading environments is highly advantageous., • Legal Knowledge: Strong knowledge of UK Employment Law required; awareness of APAC and US frameworks preferred., • Compliance Focus: Deep understanding of the importance of regulatory compliance and its impact on HR policies and processes., • Stakeholder Management: Excellent communication and relationship-building skills with a global mindset and sensitivity to different cultures., • Emotional Intelligence: High resilience and discretion in handling confidential and sensitive situations., • Coaching Capability: Skilled at upskilling and empowering managers to navigate ER issues and conduct people processes confidently and compliantly. Experience in HR Business Partnering is advantageous., • Collaboration: A key element of this role will be working with the legal function, ensuring a close-knit, excellent communication line and working relationship to ensure the business is best served at all times, • This is a unique opportunity to shape global ER strategy and standards within a forward-thinking proprietary trading firm, reporting directly to the Chief People Officer. What’s on offer: • A great environment whereby technology is key to success, • The upside of a start-up without the associated risks, • Friendly, informal and highly rewarding culture, • A fast-growing global firm with plenty of opportunities where you will have a significant impact, • Competitive compensation package, • Excellent benefits, • Hybrid working 3 days in the office, 2 days remote, • London city office location

Part Time Junior Product Executive Required for this niche tour operator based in South West London. As a Junior Product Executive you will support the Product Manager with the day-to-day running and development of our product portfolio. You’ll help manage supplier relationships, act as a key point of contact for product queries, and work closely with Sales, Marketing and Client Care to keep information accurate and up to date. This is a great opportunity for someone looking to grow their product career in travel, with plenty of guidance, training and exposure to commercial decision-making. You’ll bring strong interpersonal skills, a proactive approach and great attention to detail. You’ll be comfortable building relationships while learning how to balance supplier needs, customer expectations and business goals. • Provide day-to-day support to the sales team with product queries, tools and supplier training coordination. Support Client Care by liaising with suppliers and gathering information needed for clients., • Use feedback from complaints to help improve our customer service and reduce repeat issues., • Marketing and Website Management ,Collaborate with the marketing team to ensure the website remains accurate and current and support with marketing campaigns and brochure content., • Update hotel, excursion and itinerary content in the system, ensuring images and details are correctly loaded., • Product Development and Innovation ,Assist with competitor analysis and market research, helping to keep our product positioning up to date., • Operational and Safety Responsibilities - Assist with arranging staff fam trips and coordinating details with suppliers., • Help maintain up-to-date health and safety information for products, supporting audits and reviews as required., • Monitor FCDO Travel Advice and flag changes promptly to the relevant stakeholders., • Provide support on operational matters arising from situations in-destination, escalating appropriately., • Company Representation, Represent the company at trade shows, evening functions, road shows, training sessions and external meetings., • Partnership Management - Support day-to-day communication with Suppliers and DMCs, logging and following up on queries., • Assist and monitor with offers and trends from suppliers., • Help monitor sales, feedback, and opportunities to the Product Manager. About You You’re the perfect fit if you, • Highly organised, with great attention to detail and a willingness to learn, • A confident communicator in both written and spoken English The role is offered on a hybrid basis, (Two days in Head Office) This enables the team to be together for collaboration and support, there is a bright and vibrant atmosphere in the office and the team regularly socialise both at company events and informally. For the other days you are welcome to choose whether you work from the office or at home, currently the majority of the team choose to work from home on those days. • The hours are 24 per week., • Three days with 9am – 5:30pm shifts or with less hours across more days, always with 45 minutes for lunch. There may be the occasional requirement to flex the working times in order to manage workload or responses from overseas partners., • In return you will receive a competitive basic salary and employees will also receive holiday and a generous company discount for personal trips. Interested please apply here or email

Intelligently Moving Your World XPENG is a leading technology company focused on designing, developing, manufacturing, and marketing intelligent mobility solutions, including electric vehicles (EVs), electric vertical take-off and landing (eVTOL) aircraft, and robotics. We aim to create a thoughtful and empathetic future for mobility that enhances driving experience. Headquartered in Guangzhou, China, XPENG has regional offices in Beijing, Shanghai, Shenzhen, Silicon Valley, and San Diego, and in 2021, we established our European headquarters in Amsterdam, along with offices in Copenhagen, Munich, Oslo, and Stockholm. Our passionate and diverse team, with expertise in technology, finance, and the automotive industry, spans hubs in China, the US, and Europe. Together, we are forging our international presence as pioneers in the future of mobility. Why should you be part of our success story? XPENG Inc.'s American Depositary Shares (ADSs) have been listed on the New York Stock Exchange (NYSE) under the symbol 'XPEV' since August 27, 2020, and on the Stock Exchange of Hong Kong Limited (SEHK) under the symbol '9868.HK' since July 7, 2021. In 2023, XPENG further strengthened its growth trajectory with a $724 million strategic investment from Volkswagen, solidifying its position in the global market. There has never been a more exciting time to join XPENG — a leader in smart electric vehicles and sustainable mobility solutions. Position: Customer Experience Manager - UK Key Responsibilities Customer Voice & Problem Resolution • Mandate to lead the full Voice of the Customer (VOC) program, aggregating and analyzing customer insights across multiple channels (call centers, social media, surveys, retail, partners, and direct feedback)., • Proactively identify pain points and trends, prioritizing high-impact issues that require escalation and resolution., • Ensure closed-loop resolution by coordinating cross-functional actions with HQ, regional teams, and key business lines (Sales, After-Sales, Product, Digital, PR, and Technical)., • Drive improvements in issue response time and accountability across departments., • Ticket system monitor the local ticket system to collect, track, and manage customer feedback and complaints. Categorize tickets into key areas:, • Product Quality, • Service & After-Sales, • Delivery & Logistics, • Technical Support, • General Customer Experience, • Assign priorities based on urgency and impact., • Enable cross-team collaboration with clear ownership. Cross-Functional Leadership & 360° Approach • Act as the internal project manager, securing cross-functional collaboration by ensuring all departments contribute to a seamless customer journey., • Work closely with Sales, After-Sales, Product, Retail, Technical, PR, and Digital teams to eliminate process silos and optimize customer interactions across touchpoints., • Connect the dots between different customer-facing and backend teams to enhance the end-to-end customer experience., • Prioritize and drive key customer initiatives, ensuring that improvements are implemented across all areas. Retail Network Development & Hiring Standards (optional) • Lead the development and implementation of a customer-focused retail strategy, ensuring partners, dealers, and agents align with the brand’s customer experience standards., • Oversee Assessment Centers for hiring, defining best practices for onboarding new customer-facing employees across retail and call centers., • Work with HR and Training teams to define key CX competencies for hiring and performance management. Experience Measurement & Reporting • Own customer experience KPIs (e.g., NPS, CSI, customer retention), providing data-driven insights to national and global leadership., • Establish clear reporting mechanisms to track progress, identify challenges, and recommend strategic actions, • Develop and maintain dashboards that provide real-time visibility into customer satisfaction and pain points. Continuous Improvement & CX Innovation • Drive process optimizations, system enhancements, and new initiatives to improve customer experience efficiency., • Explore innovative tools/digital solutions to enhance engagement and satisfaction., • Foster a culture of continuous improvement, ensuring CX remains a top priority. Requirements and skills • Experience:, • Experience in VOC management, or cross-functional coordination roles., • Proven ability to collaborate with technical, operational, and business teams., • Experience in automotive, tech, or consumer-facing industries is a plus., • Skills:, • Proficiency in AI-driven tools., • Strong analytical skills to interpret VOC data and prioritize actions., • Excellent communication and stakeholder management skills., • Fluency in English and Danish., • Mindset: Proactive and passionate about customer-centric innovation. Next steps: To comply with GDPR, we can’t process your personal data without your given consent. Therefore, please apply directly via LinkedIn portal so that our team can proceed further. As part of our application process, certain positions at our company require a pre-employment screening to ensure the reliability and integrity of our employees. This screening is a standard procedure and may include components such as a Criminal Background Check from your current or previous country of residence over the past five years. Additionally, the process may involve an integrity questionnaire, verification of identification, diplomas, work experience, and consultation of the central insolvency register. We appreciate your understanding and cooperation in this important matter, as it helps us maintain the high standards expected by our team. Our Commitment to Diversity and Inclusion: At XPENG, we’re an equal-opportunity employer that values diversity and positively encourages applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, disability status or other applicable legally protected characteristics.

Are you an experience Operations Executive / Manager within the Travel / Education Travel Industry? Do you love all things Adventure / Challenge Travel? We have the role for you! One of the UK's leading operators of challenge Travel / Events (UK & Abroad) are looking for an experience Operations and Customer Experience Manager to join their team! The Operations Manager is a senior, hands-on role within the company, responsible for delivering a safe, good-value experience for our university student trip participants from booking through to the successful completion of their chosen challenge. This entails overseeing the pre-departure experience of participants as well as the management and booking of supplier services to ensure all trips are run safely and efficiently for all participants. The role: • Overseeing the overall operations / admin for scheduled trips / events, • Maintaining Trip Date Mapping documents to ensure all trips are planned efficiently, liaising with sales staff to ensure departure dates are optimised., • Take responsibility for ensuring that trips are mapped on dates with the best value flight prices and choose the best value airlines for each routing, taking flight times, layovers, cost per person and contractual terms into account., • Request, negotiate and agree trip-specific quotes/contracts with airlines as early as possible, ensuring the cost per travelling participant is minimised., • Take ownership of the pre-departure information and support journey for all participants and ensure it is optimised (executed by the Ops and CX coordinator), • Take responsibility for recruiting (advertising, interviewing, training and budgeting) for ICOs and Events Managers (treks, 3 peaks and marathons) and medics for all required trips., • Provide the company's medic with a comprehensive list of all participants who have indicated a medical condition, obtain all advice in writing and provide feedback to other relevant staff where the medic determines that a participant is not fit to travel., • Track departmental budget lines and provide forecasted figures on request The Person: • Experience in operations / administering group travel packages, • Building and maintaining professional relationships with suppliers, • Managed overseas incidents, • Experience with using custom CRMs, • Dealt with customer enquiries and complaints, • Experience of managing staff, • Travelled extensively, • Understanding of how travel packages are formed, • Strong IT literacy, especially spreadsheets, • Excellent written and oral communication skills, • Ability to deal professionally with people from different cultural contexts, • Creating and maintaining effective working relationships, • Good presentation skills, • Drive, ambition and a desire to hit targets and achieve results, • Passion for running and/or adventure travel The package: • A salary of circa £37,000 (depending on experience), • Hybrid working - Office location in The City (St Paul, • Monday - Friday working hours, • Opportunities to Travel Interested? Please click APPLY or contact