Complaints manager jobs in London

RESTAURANT ASSISTANT MANAGER Key Responsibilities:  Train, and supervise restaurant staff.  Ensure exceptional customer service and address customer complaints or concerns.  Monitor customer feedback and make improvements based on it.  Control costs, including food and labour costs, to maximize profitability.  Oversee inventory management, including ordering and stocking supplies.  Monitor food quality and maintain inventory levels.  Ensure that the restaurant complies with health and safety regulations.  Supervise daily operations, including kitchen and dining areas.  Maintain cleanliness and hygiene standards.  Monitor supplier performance and evaluate product quality.  Ensure the restaurant has the necessary licenses and permits.  Foster a positive work environment and motivate staff.  Resolve internal disputes and promote teamwork. Your benefits:  Competitive salary.  Monday- Friday.  Great working hours.  A generous 50% discount at any Urban Greens location.  Enjoy a complimentary meal during your shift.  Uniforms will be provided.  You will have the benefit of 28 days of annual leave.  Full-time position, with the security of permanent contracts.  Join us to acquire new skills and thrive in your career—endless possibilities for promotions await you.

KOYN Restaurant is seeking a highly experienced Receptionist to join our dynamic team. The ideal candidate will be the first point of contact for our guests, providing a warm and professional welcome. Your role will be essential in creating a memorable dining experience from the moment guests walk through our doors. Key Responsibilities: - Guest Reception: Welcome guests with a friendly and professional demeanour, ensuring they feel valued and appreciated. - Booking Management: Efficiently manage reservations using OpenTable and Seven Rooms booking systems, ensuring a smooth and organised flow of guests. - Communication: Handle incoming calls and emails promptly, addressing customer inquiries and special requests effectively. - Coordination: Collaborate with the restaurant team to accommodate guest preferences and special occasions, ensuring a seamless service. - Problem-Solving: Resolve any guest issues or complaints with poise and professionalism, striving to exceed customer expectations. Qualifications: - Previous experience as a receptionist in a high-end restaurant or hospitality environment. - Proficiency in using OpenTable and Seven Rooms booking systems is essential. - Excellent verbal and written communication skills, with a strong command of the English language. - A passion for delivering exceptional customer service and creating unforgettable guest experiences. - Strong organisational skills with the ability to multitask and prioritise in a fast-paced environment. - Professional appearance and manner, reflecting the upscale nature of our Restaurant. What We Offer: - A collaborative work environment - Opportunities for professional development and growth - The chance to be part of a fun and forward-thinking team - Employee discounts that open the door to some of the most prestigious restaurants in the heart of Mayfair If you believe you have the skills and experience required to excel in this role, we would love to hear from you!

RESTAURANT MANAGER Urban Greens, the innovative salad concept in London, aspires to redefine your perception of salads. We exclusively utilize the freshest and most delectable ingredients to curate the finest salads in town. We only do salads, but we do them the best! We would like you to be fun, pay attention to detail and solve problems with a smile! We are seeking an experienced and dedicated Restaurant Manager to lead our restaurant operations. The ideal candidate will be responsible for overseeing all aspects of the restaurant, ensuring exceptional customer service, efficient staff management, financial performance, and compliance with health and safety regulations. The Restaurant Manager will play a crucial role in the restaurant's success by creating a positive dining experience for our guests and maintaining the highest standards of quality and service. Key Responsibilities: · Recruit, train, and supervise restaurant staff. · Create and manage work schedules, shift assignments, and performance evaluations. · Ensure exceptional customer service and address customer complaints or concerns. · Monitor customer feedback and make improvements based on it. · Control costs, including food and labour costs, to maximize profitability. · Oversee inventory management, including ordering and stocking supplies. · Monitor food quality and maintain inventory levels. · Ensure that the restaurant complies with health and safety regulations. · Supervise daily operations, including kitchen and dining areas. · Maintain cleanliness and hygiene standards. · Monitor supplier performance and evaluate product quality. · Ensure the restaurant has the necessary licenses and permits. · Foster a positive work environment and motivate staff. · Resolve internal disputes and promote teamwork. Your benefits: · A generous 50% discount at any Urban Greens location. · Enjoy a complimentary meal during your shift. · Uniforms will be provided. · You'll have the benefit of 28 days of annual leave. · Choose between full-time or part-time positions, all with the security of permanent contracts. · Join us to acquire new skills and thrive in your career—endless possibilities for promotions await you. · Competitive salary. · Mainly Monday- Friday. · Quarterly bonus scheme · Great working hours: 08:00-16:00

About Us Are you ready to immerse yourself in an exhilarating career with one of London's premier escape rooms and events companies? Welcome to Fox in the Box London, an established powerhouse in the entertainment industry. Here, we combine creativity and excitement to deliver unforgettable experiences for our guests. Join our dynamic team and be part of a fast growing company that values innovation, collaboration, and professional growth. If you're passionate about creating memorable adventures and thrive in a vibrant, ever evolving environment, Fox in the Box London is the perfect place for you! Role The role of the Facilities and Events Manager at Fox in a Box London is to oversee and manage the day to day operations of the escape rooms. They are responsible for ensuring compliance with fire safety regulations, workplace health and safety standards, and property management requirements. The Facilities and Events Manager develops and implements operational procedures and policies to enhance efficiency and customer satisfaction. They also manage and train supervisory staff members, handle customer enquiries and feedback, and collaborate with the CEO and other team members to develop strategies for business growth and improvement. The Facilities and Events Manager is also responsible for handling the Corporate Proposals process, from initial contact and consultations to creating customised packages tailored to the specific needs and preferences of our corporate clients. Additionally, the Facilities and Events Manager monitors inventory levels, equipment, and supplies necessary for the operation of the business and stays up to date with industry trends and best practices to continuously improve operations. Job Description: Facilities and Events Manager - Fox in a Box London Escape Rooms We are seeking a highly organised and detail oriented Facilities and Events Manager to join our team at Fox in a Box London Escape Rooms. As the Facilities and Events Manager, you will play a key role in ensuring the smooth and efficient operation of our escape rooms, while maintaining compliance with fire safety, workplace health and safety, and property management standards. Reporting directly to the CEO, you will have a wide range of responsibilities aimed at creating a safe and enjoyable experience for our customers, visitors and staff. Responsibilities - Oversee and manage day to day operations of Fox in a Box London Escape Rooms. - Ensure compliance, including with fire safety regulations, workplace health and safety standards, and property management requirements. - Develop and implement procedures and policies to enhance efficiency and customer satisfaction. - Conduct regular inspections and audits to identify and address any operational or safety issues. - Manage and train staff members to maintain high levels of customer service and operational excellence. - Collaborate with the CEO and other team members to develop and implement strategies for business growth and improvement. - Monitor and maintain inventory levels, equipment, and supplies necessary for the operation of the facilities, to ensure expenditure is within budget. - Act as a liaison between the senior management team and supervisory staff, ensuring effective communication and coordination. - Handle customer enquiries, feedback, and complaints in a professional and timely manner. - Stay up to date with industry trends and best practices to continuously improve the operations of Fox in a Box London Escape Rooms. - Respond to Corporate enquiries, create customised proposals tailored to the requirements of our clients. - Promote the escape rooms as a unique and engaging option for corporate team building activities and events. - Work closely with the clients to ensure smooth planning and execution of the events; providing exceptional customer service throughout the process. - Collaborate with the marketing team to create marketing materials and strategies targeted at gaining new clients. ** Requirements** - Proven experience in operations management, preferably in the hospitality, retail or entertainment industry. - Strong knowledge of fire safety regulations, workplace health and safety standards, and property management principles. - Excellent organisational and time management skills, with the ability to prioritise and multitask effectively. - Strong leadership and team management skills, with the ability to motivate and inspire staff members. - Exceptional problem solving and decision making abilities, with a keen attention to detail. - Excellent communication and interpersonal skills, with the ability to collaborate and coordinate with various stakeholders. - Proactive mindset and ability to adapt to a fast paced and dynamic environment. - Proficiency in using computer software and systems related to operations management. ** Benefits** - Competitive salary and opportunities for advancement - Annual bonus - Holiday pay - Pension - Training and support - Fun and collaborative work environment - Discounts on our escape room experiences for yourself and friends/family If you are passionate about delivering exceptional customer experiences and ensuring the smooth operation of our escape rooms, we would love to hear from you. Join our team at Fox in a Box London and be a part of creating unforgettable moments for our customers.

We're looking for a Bartender to be remembered for creating great experiences. If you are charismatic, love interacting with guests, and passionate about what you do, then we want you to be our next Bartender! Join our team and build a career by taking advantage of our learning and development opportunities. EPIC PERKS: Flexible working hours available Share of service charge 50% discount for you + 5 friends at any of our venues! Your birthday lunch is on us Generous employee referral scheme - work with your friends! Money off your shopping at many high street stores Apprenticeship schemes to learn while you work Access to Wagestream for better money management Access to the award winning Hospitality Action Charity, offering an Employee Assistance Program Access to the Otolo mentoring scheme Group wide Learning and Development opportunities WHAT YOU'LL NEED 1 year + experience as a Bartender in a similar high-end venue Good level of English and comfortable with guest interaction Ability to handle complaints, to turn into compliments Good knowledge of the classics, familiar with spirits, wine and beer recommendations. Aptitude for exploring guests' flavors of choice and showcase relevant mixing techniques

EDG Presents: Piazza 31, a Holiday & Half-Term Provision. Do you shine when being a part of children’s learning and development, making a difference by helping to create a fun and nurturing environment. If so, read on……. We are EDG Nursery. Staffed by a dedicated and professionally qualified team. We have a thorough knowledge both of child development and care for our children. We thrive on working as a team to ensure our children have the very best we have to offer their educational journey. We pride ourselves on being a multicultural setting with a mutual passion for the Reggio Emilia Approach, derived from Northern Italy and world renowned for its progressive philosophy for building an education system fit for children. As a nursery, we believe in working together, having positive and professional relationships with colleagues, children and their parents. It is important for us to have a strong team in place, therefore we look for the following qualities; · Passionate · Someone who delivers high quality practice · Provides a stimulating and enabling environment · Open-minded · Professional Want to join our team? We are looking for a driven and hard working volunteer. This role will support and assist the Room Leader and floor staff, in planning and monitoring the environment, and implementing essential policies and procedures. This will require creative thought together with an informed understanding of best practice for childcare. The Post-holder will support with the following: To work with staff in the room to ensure that activities engage and challenge children as well as encouraging progression through the stages of development. Complete all daily nursery tasks satisfactorily as delegated. To be aware of and adhere to the room procedure and risk assessments. Ensure that children are adequately supervised during the day (indoors and outdoors) and at meal times. Report any safeguarding issues and document and/or log any incidents, accidents or unusual situation. To ensure effective communication is maintained with regard to children’s welfare, the organisation of the day. Adhere to the company’s Equality policy ensuring that children, parents and the staff team are valued and practice is positive and non-discriminatory. Give regular feedback to the Room Leader/Floor Manager about the children including any complaints received or any situation that may be detrimental to the nursery and agree on actions required or taken to resolve such issues accordingly. Join us as a Volunteer and be part of a rewarding experience where you can make a difference while developing valuable skills for personal growth and contribution to society.

We are seeking a dynamic and results-oriented General Manager to oversee the daily operations of our restaurant. The ideal candidate will have a strong background in restaurant management, excellent leadership skills, and a commitment to delivering outstanding guest experiences. Key Responsibilities: Manage all aspects of restaurant operations, including front-of-house and back-of-house activities. Lead, mentor, and develop staff to provide exceptional service and uphold our restaurant's standards. Oversee inventory management, ordering, and scheduling to ensure efficiency and profitability. Implement and maintain high standards Handle customer inquiries, feedback, and complaints promptly and professionally. Develop and execute marketing and promotional strategies to attract and retain customers. Ensure compliance with health, safety, and sanitation regulations. Monitor financial performance, including budgeting, cost control, and revenue generation. Foster a positive work environment and team culture. Qualifications: Proven experience as a Restaurant Manager or in a similar role within the hospitality industry. Strong leadership and team management skills. Excellent communication and interpersonal abilities. Solid understanding of restaurant operations and financial management. Ability to work in a fast-paced environment and handle stressful situations with grace. Strong problem-solving skills and attention to detail. Flexibility to work evenings, weekends, and holidays as required. Proficiency in restaurant management software and Microsoft Office. What We Offer: Competitive salary and performance-based bonuses. Opportunities for professional growth and development. A dynamic and supportive work environment. The chance to be part of a dedicated team and contribute to our restaurant's success.

✨ Front of house: Who We Are BSB is a sanctuary for holistic beauty and well-being in Clapham, founded in 2012. Our team is committed to delivering excellence, professionalism, and soulful relaxation. The Opportunity Are you an inspirational leader with organizational skills and a passion for beauty? Join us as our Salon Manager and become the cornerstone of an unforgettable client experience. What's On Offer Work Schedule: Tuesday to Friday (9:45 AM - 7:15 PM), Saturday (9:45 AM - 5:15 PM) Rest & Relaxation: 28 days annual leave, Sundays and Mondays off, plus holiday breaks Financial Security: Private Pension Scheme Incentives: Performance-Based Bonus Scheme Celebrations: £50 Gift Card + Team Party on your Birthday Uniform: Provided Refreshments: Complimentary beverages Key Responsibilities ✨Opening & Closing: Manage daily operations ✨Customer Service: Maintain a beautiful and serene environment ✨Communication: Manage calls, emails, and appointments ✨Inventory Management: Oversee booking systems and inventory ✨Team Leadership: Lead and develop our team ✨Financial Acumen: Manage invoices and expenses ✨In-Salon Bar: Manage the customer experience at the bar ✨Digital Presence: Contribute to our online community ✨Client Experience: Exceed customer expectations to maintain our online reputation Your Skills & Qualities Bilingual in English and Portuguese Meticulous eye for detail Exceptional leadership and communication skills Basic proficiency in photography and videography Skill in small-scale bar management Ability to handle customer complaints gracefully The Rewards Financial bonuses for optimized scheduling, bar sales, and customer ratings Comprehensive professional training Let's Build Something Beautiful Together To apply, submit your credentials and tell us how you can contribute to Brazilian Soul Beauty. Additional Details Job Types: Full-time, Permanent Salary: £13 per hour Benefits: Casual dress, Company pension, Employee discount Schedule: Weekend availability Supplemental Pay: Tips , bonus. Experience: Administrative experience and customer service (preferred), Receptionist (required) Language: Portuguese (required) Work Location: In person

Manages the day to day aspect of the Pasta Evangelists Kitchen. Oversees all aspects of the Pasta Evangelists business through creating a culture to be proud of, making sure that Food/Health and Safety regulations are complied, coaching and supporting, motivating and engaging all employees. Has responsibility for achieving above average results. Opening hours: from 10.00am to 2.00am from Monday to Sunday What you'll do at Pasta Evangelists: - Attend meetings when required. - Embrace and embed new changes in PE systems and processes. - Training the new starters according to the company guidelines. - Coaching and supporting team members in their development. Highlights high performing individuals. - Track team absences and report them to your Area Manager/Deputy Area Manager. - Make sure all statutory and company Health, Safety and Food Hygiene regulations are complied and take corrective actions if required. - Help to create a customer focused environment. - Manage and report all customer complaints (including the food poisoning and Foreign body allegation) in line with company policy. - Implement the lead from the front mindset and set a clear example of Product quality for all to follow. - Consistently seek to maximise the products available at all times, increasing sales and customer satisfaction. - Clear communication of Sales Goals, striving to consistently exceed sales targets. - Train the team on all new products enabling them to drive sales. - Maximise the profitability of the Kitchen by understanding and controlling all kitchen costs (e.g. labour, food). - Review all daily paperwork to ensure compliance and report to the Area Manager/Deputy Area Manager where necessary. Who you are: - You’ve worked in a fast-paced kitchen or food retail environment before and understand how priorities can quickly change. - You have experience of managing a diverse workforce. - You are customer-focused, and enjoy interacting with customers. - You don’t turn a blind eye to issues….. you jump on them and have a desire to solve them! - You have a strong desire to fight for the product quality and will go the extra mile to deliver a strong customer experience. - You are hugely detailed oriented and don’t ever cut corners - You love working in a team and helping to manage other chefs in the kitchen! - You can clearly communicate both verbally and in writing - ... A pasta lover! What we can offer: - £13.5 per hour - £14.5 per hour from midnight onwards. - Monthly bonus according to site performance - Join a dynamic, fast-moving & diverse team - Regular team socials as well as occasional trips to ‘il bel paese’ - Free Pasta Evangelists products - Free Italian and English lessons - Discounted gym membership - Cycle to work scheme - Development Opportunities - you can grow inside the business

New Caribbean restaurant seeks restaurant floor manager. This is a unique role, where by you will manage a restaurant that has 26 covers - doing 80 covers in 6 hours. The selected candidate must be able to manage 50 - 70 covers a week building up to 200 covers a week. we are a small team of 3 staff and currently looking for a strong full time supervisor/ assistant manger - who is looking for the opportunity to develop their own management skills and premote the business. The ideal candidate must be able to self manage their hospitality, abilities as well learn new styles and techniques. the candidate must be willing to work independently on quiet nights, with support on the busiest nights of the week. Hours 16 + hours a week. 14.00 + Duties Recruiting, training and supervising new staff. Ensuring compliance with licensing, hygiene and health and safety legislation. Overseeing stock levels and ordering supplies. Handling customer enquiries and complaints. Taking reservations and managing bookings. (Essential) Greeting and advising customers. Problem solving. Keeping statistical and financial records. (Essentials) Assessing and improving profitability. Liaising with customers, employees, suppliers, licensing authorities and sales representatives. Making improvements to the running of the business and developing the restaurant.

Caribbean restaurant seeks 2x waiters and waitresses. postive vibrations 🌞 This is a unique role, where you will work in a new establishment and form the story of LONDON’s newsws Caribbean joint. we are a small team of 3 staff and currently looking for a strong ful/ and part time waiters. The right candidate will be premoted to assistant manger - so Candidates looking for the opportunity to develop their own management skills is a plus. The ideal candidate must be able to take orders, follow a set up and closing sheet, be responsible for upsells and light cleaning. Hours Part time - 4 hrs - 16 hrs and Full time - up to 36 hours available. minimum wage to 12.00 per hour + tronc Duties to include: restaurant set up, serving customers waiting tables cashing up making juices. stock take Handling customer enquiries and complaints. managing bookings - extra salary Dm us for a start 👌🏾

Job Description: As the Floor Manager, you will play a key role in managing the day-to-day operations of the front-of-house area, including supervising staff, ensuring exceptional customer service, and maintaining high standards of cleanliness and organization. You will work closely with the management team to create a welcoming and efficient environment that exceeds guests’ expectations. Key Responsibilities: - Supervise and coordinate the activities of front-of-house staff, including servers, hosts/hostesses, and bussers. - Provide guidance, support, and feedback to ensure excellent service and professionalism at all times. - Ensure that guests receive a warm welcome and attentive service throughout their dining experience. - Address any issues or concerns promptly and courteously to ensure guest satisfaction. - Oversee seating arrangements, reservations, and waitlist management to optimize table turnover and guest flow. - Monitor dining areas to ensure cleanliness, organization, and adherence to safety standards. - Provide training and ongoing support to front-of-house staff to enhance their skills and knowledge. - Conduct regular performance evaluations and identify opportunities for growth and improvement. - Handle guest complaints or concerns effectively and professionally, seeking resolution in a timely manner. - Communicate with kitchen staff and management to address any issues that may arise during service. - Work closely with the kitchen team, bar staff, and management to ensure seamless coordination and communication between front-of-house and back-of-house operations. - Collaborate on menu planning, special events, and promotions to drive business growth. - Ensure compliance with health and safety regulations, food hygiene standards, and licensing requirements. - Conduct regular inspections and audits to maintain compliance and address any issues promptly. Qualifications: - Previous experience in a supervisory or managerial role within the hospitality industry, preferably in a restaurant or similar establishment. - Strong leadership and interpersonal skills, with the ability to motivate and inspire a team. - Excellent communication and customer service skills, with a focus on creating positive guest experiences. - Knowledge of restaurant operations, including reservations systems, point-of-sale software, and front-of-house procedures. - Understanding of health and safety regulations, food hygiene standards, and licensing requirements. - Flexibility to work evenings, weekends, and holidays as required. Job Type: Full-time Pay: £33,000.00 per year

Education - High School Diploma or GED : A minimum educational requirement. - Bachelor’s Degree : Preferred, especially in business administration, sales, marketing, or a related field. Experience - Retail Experience : Several years of experience in a retail environment, preferably in a supervisory or managerial role. - Sales Experience : Proven track record of meeting or exceeding sales targets. - Customer Service : Strong background in customer service and handling customer inquiries and complaints. Skills - Leadership Skills : Ability to motivate and manage a sales team. - Communication Skills : Excellent verbal and written communication skills for interacting with customers and staff. - Sales Techniques : Knowledge of effective sales techniques and strategies. - Problem-Solving : Strong problem-solving and decision-making abilities. - Organizational Skills : Ability to manage multiple tasks and prioritize effectively. - Tech Savvy : Familiarity with point-of-sale (POS) systems, inventory management software, and other relevant technology. Personal Attributes - Customer-Focused : A strong commitment to providing excellent customer service. - Results-Driven : Motivation to achieve and exceed sales targets. - Team Player : Ability to work well in a team environment. - Adaptable : Flexibility to handle a fast-paced and changing environment. - Integrity : Honest and ethical behavior. Additional Requirements - Availability : Willingness to work flexible hours, including evenings, weekends, and holidays. - Physical Stamina : Ability to stand for extended periods and perform physically demanding tasks, such as lifting and stocking shelves. - Training and Development : Capability to train and develop new staff members. Certifications (optional but advantageous) - First Aid/CPR : Certification can be beneficial. - Retail Management Certification : Offered by professional organizations like the National Retail Federation (NRF). These requirements can vary depending on the specific grocery store and its policies, but this list provides a comprehensive overview of what is generally expected for a Sales Supervisor role in a grocery shop.

Cornerhouse Supervisor JD Newly created, role for a small, ambitious café & foodhall, located front and centre in the ground floor of our mixed use hospitality and workspace building in Peckham. The role will be hands-on, running and operating the café & foodhall on a day-to-day basis and overseeing the entrance to the whole building to create an excellent, well established neighbourhood destination. You will have the support of the Venue Manager, Café Manager and wider management team as well as a small café and floor team. With expert training oNered, this is a great opportunity for someone who has been a successful supervisor or head barista, and is a chance to come in at the beginning to help create and shape the new operation as a collaborative, progressive venue which is full of life and open to all. We’re looking for an organised, engaging, highly diligent person who fully understands our customers. Applicants should have spent at least 1 years in specialty coNee, with 3 years in the hospitality industry including at least 1 year of supervisor-level experience. Company Description Rye Lane Cornerhouse is home to a huge number of independently operated small businesses in the centre of Peckham. We run a shared workspace (via our sister company Market Peckham) as well as the café and food hall, alongside acting as landlord and building manager to a music venue, gym, rooftop bar and restaurant. We’re a multifaceted, independent business focussing on oNering an evolving, high-quality platform for a diverse group of small businesses and operators, which translates into an energetic and varied local destination for our customers. As we evolve and grow our operations within our new venue which opened in May, we’re looking for a professional and engaged Café & Foodhall Supervisor who can embed themselves in the life of our building, and work in a structured and creative way to maximise our collective oNer, customer service, local appeal and footfall. Key Tasks: Responsibility for the day to day running and operation of the café set within our ground floor food hall, supported by the Venue Manager and wider management team, as well as assisting in the oversight and operation of the food hall. Responsibilities include; 1. Operational responsibility – helping to run day to day operations of food hall and café, preparing food and coNee, assisting in managing a team to embed a motivated and enjoyable culture, implementing SOPs to ensure highly consistent, excellent standards, as well as monitoring inventory and supplies (all supported by the Café & Venue Manager), to ensure the ground floor is always operating smoothly. 2. Customer experience – providing an exceptional, welcoming and memorable experience for every single customer, ensuring the space always looks beautiful, proactively engaging with customers and community to gather feedback and address concerns, and helping to implement initiatives to enhance customer loyalty and satisfaction. 3. Financial management – adhering to budgets, exceeding sales targets, and generating sustainable, healthy margins for the café, as well as feeding into strategic decision making to improve customer experience and business performance. 4. Quality control – ensure the consistent delivery of a high-quality full hot and cold food and drinks menu from the café, supported by the further oNerings of a collective of creative, highly experienced industry professionals, as well as implementing and enforcing compliance, health and safety and general upkeep standards. Required Skills; Excellent customer service. Understanding of café and general hospitality operations. Knowledge of current trends and innovations in the UK hospitality industry. Leadership & Team Management Self-starting and highly motivated Proven ability to oversee, motivate, and encourage a diverse team. Excellent communication and interpersonal skills to build positive relationships with team members, collaborators and customers. Ability to help promote a positive and supportive work environment for maximum productivity. Supervision of the team and Venue deputising when the venue manager, and café manager are oN. Customer Service & Operations • Exceptional customer service skills with a focus on exceeding guest expectations, and setting a friendly, welcoming atmosphere for all. In-depth knowledge of coNee as well as preparation techniques and equipment. Good knowledge of UK food hygiene and safety regulations. Ability to handle customer complaints and resolve issues in a professional and timely manner, with the support of managers wherever needed. • Detail-focussed, with a proven track record in maintaining high standards of service, cleanliness, and presentation throughout venues. Problem-Solving & Decision-Making Ability to make sound decisions under pressure and in fast-paced environments. A proactive approach to anticipating and mitigating potential risks and challenges. Excellent organisational and planning skills to ensure smooth daily operations and event execution. Additional Skills Proficiency in relevant POS systems. Excellent written and verbal communication skills. Organised, reliable and responsible. Ability to work independently and as part of a team. Commitment to continuous learning and development within the hospitality industry. If you’re interested we’d love to hear from you!

If you like the sound of making quality pancakes using locally sourced ingredients in a busy yet supportive environment filled with TLC then please keep reading. We are an award-winning, all-day pancake specialist restaurant with three locations in London, and we are looking for a Head Chef to join our amazing team at Charlotte Street. You’ll be passionate about delivering exceptional food service and have worked in busy restaurants before. You’ll have experience in recruiting and leading a diverse team, rota and inventory planning and maintaining the highest standard in food hygiene. With this role, you’ll also have the exciting opportunity to support our kitchen teams across sites from time to time. Our restaurants are always bustling and full of kind team members who will look after you like family. We pay competitive hourly rates, offer rewards, bonus schemes and promotions for those who want to progress. There will be plenty of opportunities to grow under a professional, nurturing and progressive environment. Our training programme will help you get to where you want to be. Your responsibilities include: Lead and manage your team Ensure the highest standard of food service to company standards Ensure the smooth running of the restaurant Comply with all processes involved in the daily management of your kitchen Work with the GM to respond to customer complaints Be part of management meetings to progress the business You can expect delicious and nutritional pancakes as on-shift meals (50% discount when you’re off), as well as lots of team socials and events curated for you because we genuinely care for your wellbeing. As an appreciation for a hardworking chef who is always positive and reliable, we will treat you to amazing pancake perks including: - Uncapped service charge - 100% of service charge goes to our team - Genuine commitment to work life balance -Flexible schedule - Second language courses - Delicious & nutritional pancakes as on-shift meals Please note that our restaurant in Charlotte Street is currently only open during the day, however this is likely to change to evening service too.

We are looking for a talented individual to join our team at Paradiso Soho! A little about us. Paradiso burger and cocktail bar is in the heart of Kingly Court operating on 2 floors, we serve fresh food, amazing cocktails and on the weekends we offer bottomless brunch. Here at paradiso we train our team members to work on the bar and on the floor providing table service so everyone has the knowledge to work in any section. What we are looking for. An experienced supervisor who has worked behind the bar and on the floor. You are well organised, presentable, polite, have experience in leading teams of up to 12 people at one time, know how to deal with customer complaints, can train new and current staff members with all the skills they need to do their jobs to the highest standard. If this sounds like you then hit the apply button and we will be in touch as soon as possible.

We are currently in search of an Assistant Manager to join our esteemed team at 12:51 by Chef James Cochran in Angel. This position will involve assuming a key role in supervising the daily functions of our distinguished restaurant, prioritizing the delivery of unmatched service to our esteemed clientele. Your duties will include: - Supervising and leading a team of restaurant staff members - Ensuring that food production is efficient and meets quality standards - Enforcing food safety protocols and maintaining cleanliness standards - Providing excellent hospitality to customers and addressing any concerns or complaints - Managing inventory and ordering supplies as necessary - Training and developing team members to enhance their skills and performance - Collaborating with other managers to achieve overall restaurant goals Skills: To excel in this role, you should possess the following skills: - Strong leadership abilities with the ability to effectively manage a team - Extensive knowledge of restaurant operations, including food production and safety protocols - Excellent communication and interpersonal skills to provide exceptional customer service - Ability to multitask in a fast-paced environment while maintaining attention to detail - Experience in team management, including scheduling, training, and performance evaluations - Knowledge of hotel or hospitality industry If you are a dedicated individual with a passion for the restaurant industry and have the skills required for this position, we would love to hear from you. Apply today to join our dynamic team as a Shift Manager! Job Types: Full-time, Part-time Salary: From £16.00 per hour Expected hours: 35 per week Benefits: Casual dress Company pension Discounted or free food Employee discount Schedule: Day shift Flexitime Experience: Restaurant management: 2 year Hospitality: 3 year

About Us: Join our vibrant and bustling fish and chips restaurant, renowned for delivering classic dishes with a modern twist. We pride ourselves on offering exceptional customer service and high-quality food in a welcoming environment. We are seeking a dedicated and experienced Duty Manager to oversee daily operations and ensure our guests have an unforgettable dining experience. Key Responsibilities: 1. Staff Management: - Schedule and supervise shifts for kitchen, waiting, and cleaning staff.   - Conduct training and development programs for new and existing employees.   - Address and resolve staff issues and conflicts, maintaining a positive work environment. 2. Customer Service: - Ensure the highest standards of customer service are consistently delivered.   - Greet and seat guests, manage reservations, and handle customer inquiries and complaints.   - Maintain a clean, organized, and well-presented dining area. 3. Operations Management: - Oversee daily operations, ensuring efficiency and adherence to standards.   - Monitor food quality and presentation, ensuring it meets our high standards.   - Manage inventory levels, order supplies, and conduct regular stock checks.   - Ensure compliance with health, safety, and hygiene regulations. 4. Financial Management: - Perform daily cash-ups and manage cash flow.   - Assist in preparing and managing budgets.   - Track sales and expenses, providing regular financial reports to the General Manager.   - Implement cost-control measures to maximize profitability. 5. Marketing and Promotion: - Assist in developing and implementing promotional strategies.   - Manage the restaurant’s social media presence and engage with customers online.   - Coordinate special events and community engagement activities. 6. Compliance and Administration: - Ensure compliance with all licensing, health, and employment regulations.   - Maintain accurate records, including staff files and financial documentation.   - Handle administrative tasks such as payroll and staff scheduling. Qualifications and Experience: - Experience: Minimum of 3-5 years in the restaurant industry, with previous supervisory or management experience. - Customer Service: Proven track record in delivering exceptional customer service. - Skills: Strong leadership, organizational, and multitasking abilities. Excellent communication and problem-solving skills. - Technical: Proficiency with point-of-sale (POS) systems, inventory management software, and basic office software (e.g., MS Office). - Education: Degree or diploma in hospitality management, business administration, or a related field is a plus. - Certifications: Food Safety and First Aid certifications are advantageous. Benefits: - Competitive salary - Opportunity for career growth and development - Friendly and supportive work environment - Employee discounts on meals Join us and be part of a team dedicated to providing the best fish and chips experience in town

Welcome to Monika, an authentic African seafood restaurant set to open in one month in the heart of Deptford. We take pride in offering a unique dining experience that combines the rich and diverse culinary traditions of Africa with the freshest seafood. Our menu features a variety of delectable dishes inspired by coastal regions across the continent, served in a vibrant and welcoming atmosphere. We are seeking enthusiastic and dedicated Waiters/Waitresses to join our team. As a member of our front-of-house staff, you will play a key role in delivering exceptional service to our guests, ensuring they enjoy a memorable dining experience. - Greet and seat guests with a warm and friendly demeanour. - Present menus and provide detailed descriptions of our dishes, making recommendations based on guests' preferences. - Take accurate orders and relay them to the kitchen promptly. - Serve food and beverages efficiently and courteously. - Handle guest enquiries and resolve any issues or complaints with professionalism. - Maintain a clean and organised dining area. - Assist with setting up and breaking down tables. - Process payments and manage cash transactions accurately. - Previous experience as a waiter/waitress in a restaurant setting is preferred. - Strong communication and interpersonal skills. - Ability to work in a fast-paced environment. - Passion for African cuisine and seafood. - Excellent customer service skills. - Ability to work flexible hours, including evenings and weekends. - A team player with a positive attitude.

Property Manager £32,000 - £36,000 - Travel Allowance Location Whetstone N20 We are a growing family-run property investment, management and development group. Our investment portfolio holds over £65 million of residential and commercial properties, with a special focus on North London. We also manage the property interests of select investors, whose combined assets total over £35 million. Where our competitors are slowed by red tape and board meetings, our team can make quick decisions in a proactive and flexible way. We have in-house accountants and legal, helping us to make informed decisions and provide guidance where needed. Property Manager Summary • Liaising with tenants and dealing with questions/complaints effectively • Dealing with the day-to-day property maintenance issues and instructing relevant contractors via online maintenance portal • Preparing invoices and statements, and liaising with external landlords and suppliers • Organising and negotiating quotes for repair/maintenance • Negotiating tenancy renewals and dealing with administration of deposit protections and drafting/issuing of contracts • Chasing outstanding rents • Updating the property management database effectively and efficiently • Organising compliance inspections and certification and ensuring the filing system is kept up to date. • Key management. • Managing emails and telephone calls, effectively acting as a stop gap between executive and administrative level • Reviewing existing property management processes and systems • Dealing with utility companies and councils • General office management - taking inventory of office supplies and order more if needed Property Manager Requirements • Experience in property management & administration • Highly organised and able to work under pressure, but similarly able to find ways of keeping busy when facing lower workloads • Competent with Microsoft Office • Capable of working as part of a team as well as independently • Excellent communication skills Cover all the above? Then apply now! A fantastic company to work for coupled with an attractive salary and friendly welcome working environment. We are not accepting telephone enquiries or email enquiries on this role. Apply through here only. Those who match the criteria the client requires will be contacted via telephone. #propertymanager #propertymanagers #propertyinvestmentmanager #managerproperty #propertymanagerlife #propertymanagerslife #propertymanagerlondon #perthpropertymanager #bestpropertymanager #perthpropertymanagers

We are looking for experienced and enthusiastic Bartenders to join our team in Sumosan Twiga. Launched in November 2016, Sumosan Twiga is the result of a visionary partnership between the master of Japanese cuisine, Sumosan, and the brand Twiga. Located in London’s luxurious Knightsbridge neighbourhood, our exclusive venue offers a unique blend of sophistication, culinary excellence, and vibrant nightlife. As you enter, you’ll be greeted with three floors offering a vibrant restaurant with a sophisticated à la carte menu, background music on the first floor, and a dynamic ambience with both à la carte and bar menu, and DJ set on the second floor, and a club. Responsabilities and duties: - Ensure an efficient delivery of drinks to service staff - Maximize revenue opportunities through exceptional service - Actively participate in the training of the bar backs and new bartenders - Acknowledge and welcome all guests - Ensure all customer contact is handled politely and efficiently, ascertaining and accurately meets their needs - Have a comprehensive knowledge of the Bar & Club Lounge menu ensuring that all drinks are prepared and served accurately - Demonstrate a high standard of personal appearance, always wearing the full and correct uniform and ensuring good personal hygiene supported by maintaining a clear and tidy bar area - Treat company equipment with due care and attention - Mis-en-place for the bar is prepared to the required standard: - All drinks are fully prepared for service – to enable quick and efficient service - Gain knowledge of current stock locations for every item to prevent service delays - All glass wear is clean and polished and in place before service - The service and pass areas are kept clean and tidy at all times - Clean all service trays - Polish any cutlery, crockery and glassware and put back in bar - Ensure the bar is in good housekeeping condition throughout and after service – forwarding any issues to the Beverage Managers or Manager on duty - Provide a clear handover during shift changes - Communicate in timely and effective manner all complaints/comments regarding the bar to the Beverage Manager or Duty Manager as appropriate - Be responsible for all keys issued to you, and ensure all locks are kept secure, and keys returned to the Beverage Manager, Security Manager or Duty Manager as appropriate - Follow set cleaning, opening and closing duties as specified - Report and defects or shortages of equipment immediately to allow all bar equipment to be good working order Candidates must have: - part time availability - availability to works evenings over the weekend until late night, as per business trading hours - the candidates must have the right to work in UK If you have all the skills and want to have the opportunity to enhance your career with us, please apply and we will be in touch with you. Majestas is an equal opportunity employer dedicated to fostering an accessible, inclusive, open, and welcoming workplace environment. Aligned with the core tenets of our Company Culture, Code of Ethics, and Policy for the Protection of Diversity, Equity, and Inclusion, we ensure that all qualified applicants are given fair consideration, irrespective of their diverse abilities, backgrounds, lifestyles, gender identities, needs, and expectations. Our aim is to empower every individual to realize their fullest professional potential. Majestas HR Team

We are a critically acclaimed Michelin Guide listed modern Mexican restaurant in London Bridge and a Café in Shoreditch. We are looking for talented individuals to join our team who are enthusiastic, eager to learn and team players who thrive working in a vibrant and fast paced environment. We aim to provide exceptional food, drinks, and hospitality so our guests have a special and memorable experience. We offer a great working environment, benefits and career opportunities. We love what we do and are proud of how we do it. If you think this would be the work environment for you, we would love you to join our team. Benefits include: - Christmas and Boxing day off - Staff food and drinks - Membership to the CODE hospitality app - 50% off food on tables up to 4 people - Paid day off on your birthday - Pension scheme The main responsibilities for the Assistant Restaurant Manager will include: - Assist in supervising all restaurant staff, including servers, hosts, and kitchen staff. - Ensure excellent customer service and handle customer complaints or issues as they arise. - Help to manage employee day-to-day schedules, considering labour costs and maintaining proper staffing levels. - Train new employees and provide ongoing training for current staff to maintain quality service. - Ensure that food and drinks meet quality standards and oversee the presentation of dishes and drinks. Facilitating shift line checks - Enforce health and safety regulations and maintain a clean and safe working environment. - Handle reservations and oversee the reservation system to ensure efficient seating arrangements. - Supervise and evaluate staff performance, provide feedback, and manage disciplinary actions if necessary. - Assist in managing daily restaurant operations, including opening and closing duties, cash handling, and any issues arising during shifts. - Have a basic knowledge of wine and beverages. Having in-depth tequila knowledge is a plus - Handle conflicts among staff or customers professionally and tactfully. - Collect and analyse guest feedback to improve service and the dining experience. - Ensure the restaurant complies with all local, state, and federal regulations, including liquor licenses and health codes. - Foster a positive and productive work environment by building a strong team and promoting employee morale. Salary £36,000 per annum

We are a critically acclaimed Michelin Guide listed modern Mexican restaurant in London Bridge and a Café in Shoreditch. We are looking for talented individuals to join our team who are enthusiastic, eager to learn and team players who thrive working in a vibrant and fast paced environment. We aim to provide exceptional food, drinks, and hospitality so our guests have a special and memorable experience. We offer a great working environment, benefits and career opportunities. We love what we do and are proud of how we do it. If you think this would be the work environment for you, we would love you to join our team. Benefits include: - Christmas and Boxing day off - Staff food and drinks - Membership to the CODE hospitality app - 50% off food on tables up to 4 people - Paid day off on your birthday - Pension scheme As a Restaurant Manager (AGM), you are responsible jointly with the General Manager for achieving the restaurant projections set by Directors and Ops. Manager with regards to daily operations, sales targets, cost control, employee staffing & retention, health and hygiene, restaurant events, financial and food & drinks related issues to very high standards. The main responsibilities for the Restaurant Manager will include: - Assist in supervising all restaurant staff, including servers, hosts, and kitchen staff. - Ensure excellent customer service and handle customer complaints or issues as they arise. - Help to manage employee day-to-day schedules, considering labour costs and maintaining proper staffing levels. - Train new employees and provide ongoing training for current staff to maintain quality service. - Ensure that food and drinks meet quality standards and oversee the presentation of dishes and drinks. Facilitating shift line checks - Enforce health and safety regulations and maintain a clean and safe working environment. - Handle reservations and oversee the reservation system to ensure efficient seating arrangements. - Supervise and evaluate staff performance, provide feedback, and manage disciplinary actions if necessary. - Assist in managing daily restaurant operations, including opening and closing duties, cash handling, and any issues arising during shifts. - Prepare and analyse financial reports, including sales reports and cost analysis. - Have a basic knowledge of wine and beverages. Having in-depth tequila knowledge is a plus - Handle conflicts among staff or customers professionally and tactfully. - Collect and analyse guest feedback to improve service and the dining experience. - Ensure the restaurant complies with all local, state, and federal regulations, including liquor licenses and health codes. - Foster a positive and productive work environment by building a strong team and promoting employee morale. Salary £38,000 / 40,000 per annum

job description/responsibilities - respond to all guest inboxes | hello and events - be the face of the venue, greeting guests on arrival - make sure allocations, special requests and occasions are noted and communicated during service - manage the seating plan including turn times during the shift - make sure all managers are aware of turn times - ensure the allocations of tables are spread in a consistent way to not overwhelm the service or the kitchen - log customer complaints/guest feedback - forward any relevant emails found in the shared mailboxes to the relevant person - make sure emails are checked at all times and people are responded to in a timely manner, - update the events calendar and resy accordingly. - deal with events enquires following the guidelines laid out by manteca - ensure menus are printed before service and updated outside - update lightspeed to reflect the daily offering - ensure handovers are sent out on time within the schedule