Trabajos complaints manager en LondonCrear alertas

Job Location Weybridge Job Description Procter & Gamble (P&G) is a leading global consumer goods company, with Personal Health Care brands including Vicks, Pepto‑Bismol, and Seven Seas. We are seeking a Qualified Person (QP) / Senior Quality Assurance Manager to lead quality and compliance activities across GMP, GDP and HACCP for food supplements and help safeguard consumer trust across our UK Personal Health Care portfolio. If you thrive at the intersection of regulatory excellence, safety, and quality leadership, this role could be your next career step. You will play a key part in ensuring products are manufactured, released, and distributed in full alignment with UK regulatory requirements and global quality standards. In this highly visible role, you will safeguard product quality, protect consumers, and act as a trusted partner to internal teams, suppliers, and regulatory authorities, making a real impact from manufacturing through distribution. *This position will be primarily based in Weybridge (Surrey), with alternative options available in Reading or Skelmersdale. Candidates must be flexible to travel periodically to the Skelmersdale site as required. Role overview As the Qualified Person (QP) for Procter & Gamble UK, you will be accountable for ensuring that products are manufactured, tested, released, and distributed in full compliance with UK legislation and global quality standards. With us, you will: • Act as Qualified Person for Procter & Gamble UK in accordance with UK legislation for Medicinal Products for Human Use, ensuring batch certification, release, and maintenance of the certification register., • Ensure robust GMP, GDP, and HACCP compliance through effective documentation systems, quality and technical agreements, vendor qualification and auditing, and alignment with Marketing Authorisations and Global Healthcare procedures., • Lead quality governance activities, including deviation management, CAPA definition and tracking, quality performance monitoring, and continuous improvement initiatives., • Manage critical quality events such as incidents, complaints, recalls, and withdrawals, acting as the key interface with internal stakeholders, authorities, and drug and food safety bodies., • Prepare for and manage regulatory inspections and approve and oversee annual training plans to ensure personnel are appropriately trained and qualified. What we offer you: • Meaningful Work from Day 1: From Day 1, you’ll step into a role with real accountability where you will directly influence product release, quality outcomes and regulatory confidence for P&G’s UK portfolio, using your expertise to protect consumers and uphold trusted brands. You will be owning your part of the business and helping it grow, with continuous and supportive coaching from your manager and the wider team., • Competitive Benefits: P&G take a Total Rewards approach meaning on top of your competitive salary, which is reviewed annually, you can expect a whole range of benefits including: a double-matched pension scheme, private health insurance, participation in a stock ownership scheme, 25 days holiday and your very own ‘Flex4Me’ Fund which enables you to allocate a portion of your benefits package to the areas that matter most to you., • Flexibility: We operate a flex at work approach, with flexibility built into the role. Our teams spend 3 days of their week collaborating together in our offices or at our external partners. This is balanced with 2 of their days spent on focused work which most tend to do from home. Of course, we do a bit of both every day, but we encourage our teams to choose where they work based on the jobs to be done. Job Qualifications What you’ll bring • Degree in pharmacy or another formal qualification in medicine, veterinary medicine, chemistry, pharmaceutical chemistry and technology or biology., • Registration and approval as a Qualified Person with British Authorities in accordance with local regulations., • Sufficient experience as a Qualified Person under UK regulations and solid experience in Quality Assurance., • Advanced knowledge of GMP and GDP requirements., • Fluency in English, both written and spoken, • Strong communication and collaboration skills with internal teams, suppliers, and regulators., • A results‑driven, quality‑focused mindset with a strong sense of ownership., • Proactivity, organization and ability to operate with urgency in a regulated environment. Right to Work: For this role, P&G are willing to provide sponsorship to those who require a visa to live and work in the UK, subject to meeting all the necessary Home Office requirements. Full details on visa restrictions can be found on the Home Office website and immigration rules are subject to change. P&G is legally required to ensure all candidates have the right to work in the UK from Day 1 of their employment. All applicants will therefore be asked to provide evidence of their right to work at the conclusion of the recruitment process as a condition of employment. At P&G #weseeequal We are an equal opportunity employer and value diversity at our company. At P&G we strive to build a culture where everyone feels welcome, included, and able to bring their full selves to work. We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process. Please click ___ if you require an accommodation during the application process. Please make sure to wait to hear back from us regarding your accommodation before proceeding with the online assessment, we thank you in advance for your patience. Job Schedule Full time Job Number R000144335 Job Segmentation Experienced Professionals Starting Pay / Salary Range

Join us as a Data Product Manager within Barclays UK. In this role, you will shape, build and scale data products within the Customer Experience Lab, operating at the intersection of customer outcomes, data, technology and regulation. You will own data products end-to-end from problem discovery through to adoption and value realisation, delivering reusable, governed, high-quality data products that enhance customer experience, enable smarter decision-making, and support regulatory and commercial outcomes across Barclays UK. To be successful as a Data Product Manager, you should have: • Proven experience in Product Management, Data Product Management or Technical Product roles., • Excellent understanding of data-as-a-product concepts (data lifecycle, consumers, contracts, quality, metadata)., • Experience working with data platforms, analytics, or data engineering teams. Demonstrated ability to identify opportunities, build business cases and prioritise based on value., • Solid stakeholder management skills across technology, analytics, risk, privacy and business teams., • Experience working in Agile/Lab/Product‑led delivery models., • Excellent communication and storytelling skills, particularly for senior and non‑technical audiences. Some other highly valued skills may include: • Experience within financial services, particularly regulated environments. Exposure to Customer Experience, customer journeys, complaints, vulnerability or Consumer Duty use cases., • Familiarity with data governance, privacy, data quality and control frameworks. Experience launching reusable, enterprise‑grade data products rather than one‑off analysis., • Awareness of AI (artificial intelligence), automation or advanced analytics and their data dependencies. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills. This role will be based in London, Knutsford or Northampton. Purpose of the role The purpose of a Product Owner is to maximize the value of the product by defining a clear product vision (are they setting the vision or would this align to ), managing authoring, refining and prioritizing the Product Backlog balancing trade-offs across desirability, viability and feasibility – making sure the right thing is being ‘built’, and prioritising work based on business goals. They act as the primary liaison between stakeholders and delivery teams, ensuring the product meets user/customer needs and delivers optimal value. Product Owners are responsible for developing a roadmap and driving execution of their product area/sub-journey, applying continuous improvement principles and techniques. Accountabilities * Ensure Product Alignment with Business Goals: Ensure that the product & its features are aligned with broader objectives, driving value and contributing to the organization’s overall strategy. Utilisation of market research, analysis of customer feedback and monitoring of industry trends to identify new products, features or enhancements. * Communicate Product Vision to Delivery Teams: Clearly articulate the product vision and goals to the delivery teams, ensuring they understand, align and are inspired to deliver the business value and purpose of each feature or user story. * Create and Refine User Stories: Write clear, concise user stories with detailed acceptance criteria, refining them as needed to ensure the development team has all the necessary information to implement features successfully. * Agile Events: Participate in key Agile events such as sprint planning, daily stand-ups, sprint reviews, and retrospectives to keep the team aligned and focused on delivering the product backlog. * Managing the Product Backlog: Responsible for creating, maintaining, and prioritising the product backlog, ensuring the highest value features are delivered first, based on business needs, customer requirements and organisational impacts, balancing risk migration and future proofing against the product strategy. * Act as the Voice of the Customer: Continuously gather feedback from customers and end-users to understand their pain points and ensure that the product meets their needs and improves their overall experience. * Acceptance Criteria Definition & Management: Review and accept or reject work completed by the development team during sprints, ensuring that all delivered features meet the agreed-upon acceptance criteria and deliver business value. * Collaborate with Stakeholders: Work closely with stakeholders (e.g., customers, business leaders, and marketing teams) to gather requirements, define product goals, and ensure that the product vision aligns with business objectives. * Monitor Product Performance and Iterate: Regularly assess product performance using KPIs and customer feedback, adjusting the product backlog and roadmap to improve functionality and meet evolving customer needs. Manage on-going readiness and 'run' activities of live products including monitoring, governance and approvals. * Risk and Control: Managing risk, including identification of potential risks, development of strategies to resolve or mitigate and escalate as necessary those risks, and alignment between the product management and control functions. Assistant Vice President Expectations * To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions. * Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes * If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others. * OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes. * Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. * Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. * Take ownership for managing risk and strengthening controls in relation to the work done. * Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. * Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. * Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively. * Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience. * Influence or convince stakeholders to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Join us as a Customer Journey Oversight Manager at Barclays, where you’ll play a key role in driving customer‑centric transformation and measurable customer experience improvement across our Priority Customer Journeys. Partnering closely with Journey Owners, you’ll help ensure customer needs sit at the heart of planning and delivery, with experience improvements that are insight‑led, outcome‑focused, and effectively prioritised. In this role, you’ll support journey teams to strengthen their customer‑obsession maturity, working alongside the ways‑of‑working transformation programme to embed new operating models. You’ll play a critical role in tracking and reporting against journey OKRs and customer outcome metrics (complaints, NPS etc.), ensuring progress against experience improvements is transparent and measurable. You’ll also identify and manage cross‑journey dependencies, working across teams to unblock issues that could impact customer experience delivery, while maintaining clear oversight of risks, progress, and outcomes. To be successful as a Customer Journey Oversight Manager, you should have experience with: * Supporting stakeholders across the business to drive improvements to customer experience measures, metrics, and journey mapping * Using data and customer insights to inform decision‑making * Understanding customer experience data, journey performance insights, and Voice of Customer inputs * Identifying customer pain points and operational barriers, and helping teams prioritise and resolve issues * Tracking and reporting against journey OKR and customer outcome metrics to ensure measurable progress on experience improvements * Supporting the development or refinement of operational processes and contributing to people‑centric change * Identifying and managing cross‑journey dependencies, working across teams to unblock issues impacting customer experience delivery * Solid interpersonal and relationship‑building skills, with the ability to collaborate and constructively challenge across teams * Great organisation and execution skills, with the ability to support progress in a complex, fast‑paced environment Some other highly valued skills may include: * Experience using Jira and SharePoint for tracking, governance, and delivery support * Understanding of Agile ways of working within cross‑functional teams * Some exposure to customer data and analytics tools, such as Adobe Analytics * Experience within financial services, ideally in customer, operations, transformation, or journey‑focused roles You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role can be based in London, Manchester, or Northampton. Purpose of the role To manage and develop existing and new products and/or services; and where applicable, ownership of related customer and colleague journeys, develops the product strategy, drive change through Barclays execution teams, make key decisions in the product lifecycle and own associated outcomes for customers, colleagues and the bank, achieved through appropriate service level agreements, regulatory compliance, risk management and controls. Accountabilities • Development of customer level strategies & solutions that are tailored to customers’ needs., • Subject Matter Expert in the applicable Product/Proposition team and be able to confidently guide and advise stakeholders at all levels in the Bank on the application of existing and new products/propositions and related customer and colleague journeys., • Development of product propositions, and/or service strategy, define the priorities for delivering the outcomes needed to deliver the strategy and lead execution of the priorities., • Development of different commercial and business models through a strong understanding of the financial drivers of the P&L for the relevant segment/ proposition/ journey., • Evaluation of the technical feasibility, legal compliance, and potential risks associated with the development and launch of the new product., • Monitoring of market trends and analysis feedback from internal employees and target customers through prototypes, user testing sessions, and beta programs to identify areas for improvement to refine the product / process before launch., • Management of comprehensive launch plans and technical deployments for products that establish rollout timelines, marketing strategies, training initiatives and communication channels to promote the launch new products effectively., • Monitoring of key metrics such as adoption rates, usage patterns, customer satisfaction (including complaints), and revenue generation to assess the product's performance against set goals. Assistant Vice President Expectations • To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions., • Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes, • If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others., • OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes., • Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues., • Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda., • Take ownership for managing risk and strengthening controls in relation to the work done., • Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function., • Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy., • Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively., • Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience., • Influence or convince stakeholders to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Care Manager Ealing W13 9HH Up to £33,274 Monday - Friday 9am - 5pm with additional on call done on a rota basis What we offer We’re creating brighter days. Fresh challenges. Exciting opportunities. Plenty of ups, downs and curveballs. With a career as a Care Manager at Comfort Call and Careline every day will be different to the next. Each will offer you the opportunity to do meaningful and rewarding work that makes a real difference to our clients lives and your career. What you’ll do The role of the Care Manager is to support the Branch and Branch Manager in the effective running of services. You will be responsible for the first line supervision of office staff and deputise for the branch manager in their absence. You will support the branch across all functions including: Rosters and care coordination, care in the community, compliance, audit, payroll, complaints and reports. What you need You will need to be an efficient, organised and experienced care professional who is passionate about providing the best in community care, thrive on managing a team within a health and social care environment. What you’ll get We offer thorough training and the opportunity to develop through self-directed learning, coaching conversations, e-learning modules and access to further qualifications and courses. You’ll have the support to develop your career, either within your region or the wider City & County Healthcare Group. We’ll also empower you to feel proud of the impactful and meaningful work that you do. We’ll reward you with a benefits package that includes wellbeing resources, financial advice and up to 14% discount at over 40 retailers including Tesco, John Lewis and many more. We will also offer you: • 22 Days Holiday (increasing to 25 days after 3 year’s service) plus bank holidays, • Occupational Maternity Pay & Adoption Pay, • Occupational Paternity Pay*, • Death in Service Payment* Why choose us? We see extraordinary achievements happen every day thanks to the talent and commitment of our people. We want to transform the care industry by working smarter, using innovative tech and driving forward positive change. As the largest care company in the UK, we have the size and success to offer you a world of career opportunity, choice and security. Join us on our journey Careline is an Equal Opportunities Employer and part of the City and County Healthcare Group.

Registered Care Manager(s) Salary: circa £44,000 to £46,000 per annum Location: Croydon Role Type 1: Full-Time (6-month contract) | Monday to Friday | 9am – 5pm Role Type 2: Ad-hoc shifts | Monday to Sunday | 9am – 5pm. Are you a dedicated and experienced Registered Care Manager looking for a short-term opportunity in London's vibrant care sector Our client is seeking proactive and passionate individuals to manage their services, ensuring high standards of care and compliance with organisational values and legislative requirements. Key Responsibilities: • Oversee the day-to-day management and administration of the service, ensuring all legal requirements are met., • Ensure individual care plans meet the health and support needs of service users, upholding their dignity and choice., • Lead and develop the care staff through effective training, supervision, and annual reviews, fostering a supportive and motivational environment., • Conduct routine quality audits to uphold CQC standards and address any incidents or complaints following local safeguarding procedures., • Proven experience in Care Management services and as a qualified Registered Care Manager., • Strong understanding of the Care Quality Commission and the Care Act 2014., • NVQ Level 5 in Care Management or working towards it, alongside excellent leadership and management skills., • Demonstrated ability to create and deliver in-house training programmes., • Competitive salary within the care sector. If you are ready to make a meaningful impact as a Registered Care Manager, ideally available immediately, on a short-term or ad-hoc basis, please send your CV now.

Job DescriptionJob Title: Care Coordinator Location: Westminster Salary: £28,000- £30000 Hours: 40 hours per week Reports to: Registered Manager / Operations Manager Job Purpose The Care Coordinator is responsible for the effective coordination and delivery of high-quality, person-centred care within domiciliary and extra care services. The role ensures service users receive safe, responsive, and well-planned care that promotes independence, dignity, and wellbeing. Key ResponsibilitiesService Coordination • Coordinate and manage day-to-day care service delivery., • Develop and maintain staff rotas to ensure adequate care coverage., • Allocate care workers based on skills, experience, and service user needs., • Ensure continuity of care wherever possible.Care Planning & Assessments, • Conduct service user assessments., • Develop, review, and update comprehensive care plans., • Complete and maintain detailed risk assessments., • Ensure care plans are person-centred and outcome-focused.Compliance & Quality Assurance, • Ensure services meet regulatory standards and organisational policies., • Maintain accurate and up-to-date documentation and records., • Monitor care delivery and address any quality concerns promptly., • Support audits, spot checks, and service reviews.Staff Support & Supervision, • Support care staff with guidance and daily coordination., • Identify training needs and escalate to management where necessary., • Assist with induction of new staff members.Communication & Liaison, • Act as the main point of contact for service users and families., • Liaise with healthcare professionals, social workers, and external agencies., • Respond to concerns, complaints, and feedback professionally and promptly.Medication & Safety, • Oversee safe medication administration practices., • Ensure health and safety policies are adhered to., • Coordinate emergency responses and report incidents appropriately.Person SpecificationEssential, • Minimum 6 months’ experience in domiciliary or extra care services., • Experience in writing care plans and risk assessments., • Strong organisational and time management skills., • Good understanding of adult social care regulations., • Excellent communication and interpersonal skills., • Ability to work under pressure and manage priorities., • Valid DBS (or willingness to obtain one).Desirable, • NVQ Level 3 in Health & Social Care (or working towards).

Service Manager - Private Fostering Agency | North London | £70,000 per annum Permanent | Senior Leadership Role | Eden Brown Synergy Eden Brown Synergy is partnering with a Private Fostering Service in North London to recruit a permanent Service Manager. This is a high-level leadership role in fostering services, ideal for experienced social care professionals passionate about child welfare, fostering, and statutory compliance. About the Role As Service Manager - Fostering, you will provide strategic leadership and operational oversight for a private fostering agency. You will: • Lead and develop fostering services for children and young people aged 0-18., • Ensure full compliance with Fostering Regulations 2011, National Minimum Standards (NMS), and Ofsted inspections., • Support the set-up and management of a new specialist fostering service., • Oversee safeguarding, child protection, and permanency planning across the agency. Key Responsibilities • Lead the day-to-day management of a fostering agency, including policy development and service delivery., • Supervise staff teams: Registered Manager, Social Workers, Social Work Assistants, and Administrative Staff., • Act as Safeguarding Lead, ensuring robust child protection measures are in place., • Ensure compliance with Ofsted, Fostering Regulations 2011, and NMS standards., • Oversee recruitment, retention, and supervision of foster carers, including Form F assessments., • Manage performance monitoring, audits, complaints, and reporting systems., • Liaise with Local Authorities, Ofsted, and external stakeholders to ensure high-quality placements., • Ensure accurate record keeping for children, foster carers, and staff., • Contribute to budget management and financial oversight, ensuring timely payments to foster carers., • Qualified Social Worker with current Social Work England registration., • Proven management experience in fostering services or children's social care., • Strong leadership skills: supervision, recruitment, staff development, and performance management., • In-depth knowledge of Fostering Regulations 2011, National Minimum Standards, and Ofsted requirements., • Experience in safeguarding, child protection, and complex permanency planning., • Ability to liaise effectively with Local Authorities, stakeholders, and regulatory bodies., • £70,000 per annum - competitive senior leadership salary, • Permanent role with strategic influence and operational responsibility, • Opportunity to lead, develop, and shape a specialist fostering service, • Work within a supportive and growing private fostering agency Apply today via Eden Brown Synergy to take your career to the next level. Eden Brown Synergy is an equal opportunities employer. Eden Brown Limited is a limited company registered in England and Wales with registered number 3643845. Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.

Team Leader – Adults Day Services Kenton (HA3) | Fully Office-Based 8:45am – 4:30pm | Temporary Contract until May 2026 £23.81 PAYE / £30.88 Umbrella Enhanced DBS with Adults’ Barred List Required About the Role We are seeking a proactive and compassionate Team Leader to join our Adults Day Services team. This is a rewarding opportunity to support adults with learning disabilities, physical disabilities, autism, and behaviours that challenge—empowering them to live with independence, choice, and dignity. You will lead a dedicated staff team, ensuring high-quality service delivery, creative activity planning, and strong partnership working across the community. Key Responsibilities Service Leadership & Management • Ensure appropriate staff coverage to deliver safe, effective, and responsive services., • Maintain high quality standards, meeting legislative and best practice requirements., • Lead, supervise and develop staff, including performance management, training, and appraisals., • Support the Team Manager with compliance, detailed record keeping, and preparation for inspections., • Manage complaints, safeguarding concerns, and incident reporting within Council frameworks. Support to Service Users • Promote independence through person-centred planning and community-focused activities., • Design and deliver innovative daily and weekly programmes tailored to individual needs., • Ensure service users’ rights to choice, privacy, and dignity are upheld at all times., • Carry out risk assessments for new referrals and ensure suitable placements. Community & Multi-Agency Partnership Working • Build strong knowledge of local community groups, agencies, and resources., • Maintain professional relationships with social care teams, health professionals, and external partners., • Attend safeguarding meetings and provide accurate case information. Service Development • Work with the Team Manager to review resources and develop new opportunities for service growth., • Collaborate with external organisations to enhance personal outcomes for service users. Record Keeping & Compliance • Maintain accurate, up-to-date records and contribute to performance monitoring., • Ensure confidentiality in line with GDPR., • Organise service users’ lunch provision, taking into account culture, choice, and dietary needs. Flexibility • Work shifts as required, including participation in an on-call rota., • Carry out additional duties aligned with the role and service needs. What We’re Looking For (Desirable Criteria) • Strong knowledge of individual care planning needs assessments, and risk assessments., • Proven experience supervising staff within care or support services., • Experience working with multiple agencies and professionals., • Background in implementing quality standards and evaluating service outcomes., • Experience managing crisis situations. Requirements • Enhanced DBS (including Adults’ Barred List)., • Ability to work flexibly, including evenings/weekends if required., • Commitment to safeguarding and promoting the welfare of vulnerable adults., • Understanding of Council policies including equality, customer care, GDPR, and health & safety.

Homecare Operations Manager – Up to £75k depending on experience. Excelcare (Homecare) are recruiting a compassionate, resilient and dynamic leader to work in partnership with the Registered Manager within our well-established Excelcare Homecare team, covering Tower Hamlets in London. You will have considerable experience and understanding of Homecare operations at Registered Manager or equivalent level. You’ll require sound knowledge of CQC Regulations, legislation and a passion to deliver outstanding care delivery to our service users every day. Main Responsibilities as the Homecare Operations Manager: • Working closely with the Registered Manager to ensure compliance with CQC regulations and quality assurance processes., • Establishing strong, professional relationships with all stakeholders including service users, their families, local authority, hospitals, commissioning teams, district nurses, therapists and GP’s., • Attend and participate in multi-disciplinary team meetings, with both health and social care professionals., • Conduct home visits as part of a multi-disciplinary approach to care delivery., • Involvement in auditing all aspects of service delivery, including electronic care monitoring systems, care plans, medication, training, health and safety and relevant documentation., • Approaching safeguarding situations with a positive and transparent culture, ensuring risks are addressed swiftly, with measures implemented., • A proactive approach to learning and development to ensure continued development of teams and development of the service., • Raising, reporting, responding and investigation of complaints, concerns and feedback received through the correct channels in line with company policies and procedures., • Liaising and responding to all Local Authority contractual requirements, including contract monitoring quarterly returns, audits and feedback from quality monitoring home visits., • Gathering feedback from service users and stakeholders, including through annual surveys., • Oversight of complex care packages, providing ongoing support and guidance to team members as well as ensuring robust risk management., • Supervision and appraisal of team members, including debriefs and reflective practice., • Facilitating group care worker and office team meetings, as required., • Management of any internal HR issues, including disciplinaries and grievances., • Involvement in the review and implementation of policies and procedures., • Oversight of new business referrals, with a shared responsibility of allocating the most appropriate team member to conduct assessments., • Providing support and guidance to care workers and Care Coordinators working within the community., • Oversight of recruitment, induction, mandatory training and mentoring of new team members., • Endorse and adhere to policies and procedures governed by legislation and our regulators – CQC., • Work closely with the office team to ensure the outcome is that all service users receive high quality care every day., • Previous experience working in Domiciliary Care as a Registered Manager or Operations Manager., • Excellent IT skills and competency in Microsoft Office packages as well as databases, people rostering systems and electronic care plans where possible., • Level 5 qualification in Health & Social Care (or equivalent) OR be willing to work towards this., • Possess excellent verbal and written communication skills with an eye for detail ensuring accuracy of data., • Ability to work under pressure with changing demands that require you to be responsive and flexible., • Working knowledge of quality control procedures within the Health and Social Care Sector, • 33 days Annual Leave (Including bank Holidays), • Working with a well-established and hard-working team, • DBS Certificate paid for by Excelcare*, • Contributory Pension Scheme, • Annual Salary Review, • Discretionary annual bonus, • Comprehensive Induction Programme, • Refer a Friend Scheme rewarding up to £500 for every person you refer.

Employer description:Turn IT On provides a comprehensive range of hands-on ICT and computing support, MIS support, GDPR services and consultancy and training to more than 1,000 schools, by consultants and staff who understand teaching. Over half of our consultants have worked in education and we now employ in excess of 160 people across London and the Southeast. We put schools and their needs first, taking care of all their technology needs so that they can get on with teaching and learning. As an inclusive employer, we are proud of the diversity and flexibility that we have, and the breadth of skills and experience of our staff. Turn IT On is a friendly and supportive place to work where people feel trusted and respected. Overview:We are now looking for an eager candidate to join us as an apprentice. You will provide general and routine ICT support to staff and pupils within the school, e.g., basic IT diagnosis and fix, undertaking routine maintenance of resources and equipment, support of common software packages used in the school and other general tasks as appropriate under the supervision/instruction of senior staff. You must be dedicated to learning and delivering the Turn IT On support service in a manner that embraces our company values and culture. Responsibilities: • Customer service: Work with the Line Manager or Network manager to ensure that the schools are getting the best level of service. Requesting, follow up and closing quotes with adequate description and detail., • Technical responsibilities: Learn to maintain an up-to-date and accurate database of school hardware and software. Learn and demonstrates the necessary skills and behaviours to securely operate across all platforms and areas of responsibilities in line with organisational guidance, legislation., • Quality management: Ensure all written (emails) and verbal communication is of the highest level to both internal and external customers. Ensure any non-conformances are reported (for any mistakes or complaints etc)., • Basic experience and knowledge of ICT and technical issues., • Willing and quick to learn new programs or website interfaces., • Flexible and approachable., • Committed to make a positive impact to your end users including teachers and pupils., • Adaptable and able to cope with change including travel to a variety of schools., • Able to work independently and good at planning and organising your own time., • Excellent team player., • 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject, • GCSE Maths and English (or equivalents) at grades 3+ (D or above) If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 37.5 hours per week, Monday to Friday, 8am - 4:30pm Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.

Adecco are recruiting on behalf of the London Borough of Croydon for an experienced Disrepair Senior Support Officer to join the Property team on a 3-month temporary contract. Location: Croydon Contract: 3 Month Temporary ContractHours: 36 hours per week, Monday to FridayRate: Up to £250 per day Working Arrangements: Hybrid 2-3 days in the office About the Role Croydon Council pride themselves on delivering safe and affordable homes alongside low-cost, dependable, localised services to residents. The Property team is responsible for delivering excellent repairs and maintenance services, including: • Day-to-day reactive repairs, • Contract and contractor management, • Complaint handling and issue resolution, • Empty homes, • Disrepair cases Key Responsibilities • Act as the key liaison point for disrepair queries, supporting the Disrepair Manager in providing expert back-office support to repairs staff and wider housing services., • Ensure accurate diagnosis of disrepair cases within Council properties., • Provide efficient and effective responses to follow-up enquiries regarding outstanding works and issues., • Liaise between front-line and back-office services, repairs partners, and other Council departments to ensure seamless communication and timely responses to customer queries., • Champion a collaborative "One Team" approach with partners to resolve complex enquiries and complaints., • Promote continuous improvement and good practice in service delivery., • Supervise and coordinate the work of the Disrepair Services Officer and Repairs Technical Administration Officer., • Deliver one-to-ones, team meetings, and weekly huddles., • Support team wellbeing through regular discussions, clear target setting, and performance management tracking., • Meet all deadlines for reports and attend internal and external meetings as required., • Self-manage workload to achieve targets and objectives, engaging stakeholders effectively through all communication channels., • Develop daily work demand disciplines to ensure effective management of time, quality, and cost., • Promote the Croydon brand in all customer and stakeholder interactions. We are looking for a confident and experienced housing professional with: • Strong knowledge of housing repairs and disrepair processes within a local authority or social housing environment., • Proven experience supervising and supporting a team., • Excellent stakeholder management and communication skills., • Strong organisational skills with the ability to meet tight deadlines., • Experience handling complex complaints and driving service improvement. If you have the skills and experience required for this role, we encourage you to apply. Should your CV be shortlisted, an Adecco Consultant will contact you to discuss progressing your application to the client. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Pertemps Network Group are delighted to be assisting a reputable housing provider in the search for an experienced and driven Housing Manager to join their Neighbourhood Services Team. This is an exciting opportunity for a strong leader with a proven background in social housing, tenancy management, and neighbourhood services. The successful postholder will oversee a team of Housing Officers and Housing Assistants, ensuring the delivery of a high-quality, resident-focused housing management service across local communities.Working Pattern: Fully Site BasedLocation: LondonRate: 280-300 UmbrellaThe RoleThe Housing Manager will lead and develop a high-performing team, ensuring excellent service delivery across tenancy management, neighbourhood improvements, ASB casework, voids and lettings, estate inspections, and safeguarding.Key responsibilities include: • Leading, motivating, and developing a team of Housing Officers and Assistants to deliver a value-for-money neighbourhood service., • Implementing the organisation’s neighbourhood services business plan and contributing to budget management., • Ensuring compliance with tenancy agreements, taking proactive steps to minimise breaches and improve resident satisfaction., • Overseeing quarterly estate inspections, working collaboratively with repairs and estate services., • Managing the voids and lettings process, ensuring properties are turned around efficiently and income is maximised., • Delivering an effective approach to anti-social behaviour through decisive case management and partnership working., • Ensuring responsive, victim-centred action on domestic abuse cases., • Representing Housing Services at court, case conferences, and multi-agency meetings., • Building strong stakeholder relationships across partner organisations, resident groups, community agencies, and internal teams., • Analysing service performance, KPI data, and developing strategies for continuous improvement., • Championing equality, diversity, and inclusion across service delivery., • Supporting emergency planning, service continuity and the council’s safeguarding responsibilities.About YouWe are seeking a confident and capable leader with experience in social housing and neighbourhood management.You will ideally bring:, • Experience managing teams in a housing management or neighbourhood services environment., • Strong knowledge of housing legislation, tenancy management, and social housing regulatory frameworks., • A track record of delivering service improvement, driving performance, and managing change., • Experience handling complex ASB cases, complaints, safeguarding concerns, and multi-agency working., • Excellent communication, influencing, and relationship-building skills., • Ability to analyse data, manage budgets, and contribute to strategic planning., • Strong organisational skills with the ability to prioritise competing demands., • A commitment to equality, diversity, and delivering exceptional customer service.Why Apply?? Join a respected and community-focused housing provider? Lead a passionate team committed to improving local neighbourhoods? Make a real impact on residents' quality of life? Excellent opportunity for professional growth and developmentHow to ApplyIf you are an experienced housing management professional looking for your next step, we would love to hear from you.Apply today via Pertemps Network Group and take the next step in your housing career.

SNG (Sovereign Network Group) is one of the largest housing associations in England. We provide over 85,000 homes and invest in communities across the South, West and East of England, including London, as well as building thousands of new affordable homes every year. We have an opportunity for a Contracts Manager - Mechanical and Electrical to join our team. This role will be based in Wembley, twice a week with travel to other sites, covering London & Hertfordshire as and when required. SNG operates a Hybrid working model, we support both home working & onsite. This pivotal role will oversee replacement, servicing, maintenance, and small project works, ensuring systems are safe, compliant, and operating efficiently. You will play a key role in delivering a high-quality, value-for-money service for our customers. About the Role • Lead the management of contracts for assigned mechanical and electrical systems, ensuring safe, compliant, and value-for-money service delivery., • Maintain up-to-date knowledge of statutory legislation, British Standards, and guidance (including SFG20), ensuring full compliance with all safety obligations., • Monitor contractor performance against specifications and KPIs, chair review meetings, and drive continuous improvement where required., • Manage budgets, forecasting, spend control, and authorise payments and contract variations as appropriate., • Support procurement activities to ensure contracts are awarded in line with organisational requirements., • Analyse repairs data and emerging trends to inform planned works and long-term maintenance strategies., • Act as a key point of contact for contractors, customers, and stakeholders, resolving operational matters and keeping customers informed of planned works., • Investigate complaints and mechanical-related incidents or emergencies, implementing robust processes to ensure effective resolution and learning., • Develop and oversee structured audit and inspection programmes, maintaining accurate electronic compliance records from inception to closure., • Build and maintain effective working relationships across teams, contractors, and partners to support successful delivery of SNG's objectives. To Be Successful in This Role • Hold a Level 3 NVQ Diploma in Mechanical Engineering Maintenance and Repair (or equivalent experience)., • Demonstrate strong technical knowledge of M&E systems, safety requirements, and commercial contract management., • Have experience managing third-party suppliers and delivering large-scale M&E testing programmes., • Possess a sound understanding of current building regulations and Health & Safety legislation, including CDM., • Be confident interpreting and applying legislative and regulatory documents., • Show strong financial awareness, with the ability to plan, track, and forecast budgets to ensure value for money and mitigate risk., • Maintain accurate project and compliance records from inception through to completion., • Be an effective communicator with strong interpersonal skills, able to influence, challenge, and represent the organisation professionally., • Demonstrate good working knowledge of Microsoft Office (Word, Excel, Outlook)., • Have strong organisational and time management skills, with the ability to manage competing priorities and work to deadlines under pressure., • Be a collaborative team player with integrity and a commitment to continuous learning. At SNG, you'll be part of a purpose-driven organisation that values fairness, inclusion, and supporting the wellbeing and development of our people. Great benefits including: 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days) Option to buy or sell holiday as part of our flexible benefits package 3 extra paid Wellbeing days and 2 paid volunteering days Generous matched pension scheme up to 12% and Life cover at 4x salary Enhanced maternity/adoption pay Enhanced paternity pay - 6 weeks full pay (after 26 weeks' service) Options for private medical insurance, dental insurance and critical illness cover Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service. If this sounds like the opportunity you're looking for, we'd love to hear from you.

JOB-20241107-791d94d2 Sanctuary Personnel, an innovative and committed recruitment agency has a new permanent position available for a Social Worker within the Referral & Assessment Team to work full time based in Bexley. The salary for this permanent Social Worker job is up to £46,191 per annum.Main duties: • Investigate complaints of alleged neglect, abuse or ill treatment of children, undertake assessments and where appropriate arrange accommodation for children and young people., • Assess children and their families who may require a Social Work Service and investigate reports that children are suffering or are likely to suffer harm., • Draw up plans with and for individual children and their families (including plans for service provision to children in need, plans for protection of children, care plans for looked after children)., • Undertake preventative work with families in order to reduce the need for care or accommodation., • Work with children and young people, families, carers and communities to help them make informed decisions, enabling them to clarify and express their needs and contribute to service planning., • Work closely with colleagues across the Council and External Agencies in order to gather information relevant to assessment and care planning activities., • Make recommendations to the Team Leader and others about the need for legal action in respect of a child and about use of resources., • Act as named key worker and implement agreed plans for the production of children, care of children and service provision and to monitor and review those plans., • Maintain and update case notes and other records, as required., • Carry out these duties in accordance with legal requirements and Bexley procedures, and advise manager in advance where this is likely to be difficult to achieve., • Ensure that Borough resources (including social work time) are used economically, effectively and efficiently and to alert supervisors to any shortfall in resources., • Prepare reports for, attend and contribute to case conferences, reviews and other meetings as necessary., • Tke responsibility for their own and colleagues welfare by identifying, acknowledging and discussing the stresses of the work and by ensuring that they themselves and colleagues are not exposed to unnecessary risk of violence., • Attend training and keep abreast of new research, guidance and law; to use what has been learned in practice, and to participate in initiatives to review and improve social work practice and service delivery within the team., • A social Work Qualification or equivalent., • Understanding of relevant legislation., • Continual professional development.

We are seeking an experienced, motivated, and passionate Nursery Manager to lead our team and oversee the day-to-day running of Spring Lane Nursery. The successful candidate will ensure that the highest standards of care, education, compliance, and leadership are consistently maintained throughout the setting. This role requires someone who can take initiative, develop strong foundations for best practice, and help shape the nursery's ethos, values, and long-term vision as we grow. About Spring Lane Nursery: Spring Lane Nursery is a vibrant and inclusive early years setting in the heart of South Norwood, London. We are committed to delivering high-quality childcare and education to children aged 0 to 5 years. Our mission is to create a nurturing, safe, and inspiring environment where every child can thrive, explore, and develop a lifelong love for learning. We are a small, homely nursery with a total capacity of around 20 children, allowing for a warm, personal approach to care and education. Key Responsibilities: • Lead, support and manage the nursery team to deliver outstanding early years care and education, • Conduct regular supervision, appraisals and team meetings, • Develop and implement staff rotas, training plans, and ongoing CPD, • Create a positive, collaborative, and professional working culture, • Oversee the smooth running of all nursery rooms and daily routines, • Ensure compliance with the EYFS, Ofsted standards, health and safety, and safeguarding policies, • Complete and maintain accurate records including attendance, accidents, assessments, and audits, • Prepare for and lead Ofsted inspections confidently and competently, • Monitor and support children's progress through effective observation, assessment, and planning, • Promote inclusive practice and ensure that individual needs are met, • Work with SENCO and external professionals where necessary to support children with additional needs, • Build strong relationships with parents and carers, ensuring excellent communication at all times, • Handle feedback, complaints, and concerns professionally and promptly, • Organise parent events, open days, and community partnerships, • Manage nursery budgets, invoicing, occupancy, and fee collection, • Support marketing, advertising, and enrolment of new children, • Ensure all administrative and legal documents are up to date and compliant

JOB-20241107-791d94d2 Sanctuary Personnel, an innovative and committed recruitment agency has a new permanent position available for a Team Manager within the Referral & Assessment Team to work full time based in Bexley. The salary for this permanent Team Manager job is up to £63,042 per annum.Main duties: • To have a experience with, or a willingness to be trained and learn, the Signs of Safety practice model and support this approach in all aspects of the work carried out by the team., • To have previous management or supervisory responsibilities of other practitioners working within children and families services, including the Leaving Care service., • To keep apprised of the changing contexts, research, practice theories and statutory procedures that govern work with young adults leaving care at the local and national level and to implement these within the team., • To contribute to the development and implementation of local policies and service improvement strategies and support their implementation within the team and service., • To provide specialist social work and child protection knowledge and advice to the team, service, and other multi-agency professionals that helps them better understand the diverse experiences of the young adults leaving care with whom we work., • To liaise, network, influence, and coordinate with other multi-agency partners to provide the best level of multi-disciplinary support to young adults leaving care and where appropriate their children., • To represent the local authority in a professional and competent manner, especially when making representations at court, with families, or with other agencies., • To ensure that timely response and action is carried out by the team to any contacts, referrals, allocations, complaints, information requests, child protection enquiries, court directives received, and plans for children., • To maintain regular supervision and appraisal of worker performance in the team that includes case management oversight, timely decision making, the effective implementation of pathway plans, reflective space, respectful challenge, recognising areas of good and bad practice and supports the ongoing learning and development of workers., • To keep the team fully staffed by supporting the recruitment and interview process for new practitioners, both within the team and across the service, and monitoring this in relation to changing circumstances., • A social Work Qualification or equivalent., • Experience within a management role, • Understanding of relevant legislation., • Continual professional development., • Social Work England registered.

Responsible Individual Romford Basildon and Brightlingsea Essex • Are you a Registered Manager looking to step into a Responsible Individual position? We seek a confident, experienced and values-driven Responsible Individual to join our senior leadership team, working alongside our existing Responsible Individual to provide strong strategic leadership and regulatory oversight across our services. We are looking for someone with experience supporting 8-18s in Emotional Behavioural Difficulties also experience in Learning Disabilities Salary: £55,000 - £65,000 per annum Key Responsibilities of our Responsible Individual • Regulatory Compliance, • Ensure all homes meet and exceed Ofsted regulations and standards, • Support preparation for Ofsted inspections., • Address areas of non-compliance and implement robust improvement plans. Governance & Leadership, • Provide strategic leadership across services., • Develop, review and implement policies aligned with regulatory and best practice standards., • Promote accountability and a culture of continuous improvement. Quality Assurance, • Support and oversee a comprehensive quality assurance framework., • Conduct regular audits of care practices and systems., • Analyse performance data and report against KPIs to Directors., • Maintain accurate regulatory records. Staff Leadership & Performance, • Direct Line Management for Registered Managers, providing supervision and performance oversight., • Monitor indicators such as sickness, turnover and complaints., • Support interim management where required., • Promote professional development and learning. Safeguarding & Welfare, • Ensure safeguarding policies are robust and consistently applied., • Maintain oversight of care planning and outcomes., • Develop strong knowledge of each child, their Care Plans and EHCPs., • Uphold the rights, safety and wellbeing of every child. Stakeholder Engagement, • Work collaboratively with Local Authorities, health professionals and education providers., • Build positive relationships with children, families and external partners.What we require from our Responsible Individual, • Significant senior experience within children’s residential care., • Experience as a Registered Manager or Responsible Individual., • Proven experience across both EBD and LD services., • In-depth knowledge of Ofsted regulations., • Strong safeguarding expertise., • Strategic thinking and analytical capability, • Excellent communication and partnership working skills., • A genuine commitment to improving outcomes for children and young people., • Full UK Driving License., • You will join a supportive and inclusive culture where your leadership and experience truly matter., • Salary & Benefits: • £55,000 - £65,000 per annum, • 25 days annual leave + bank holidays, • Hybrid working model, • Salary sacrifice electric car scheme, • Pension (3% contribution), • Annual pay review, • Employee Assistance Programme, • CPD opportunities following probation, • Access to Development and Welfare Manager, • Mental Health First Aiders, • Team building days, • Employee of the Month scheme, • Refer a Friend Scheme, • Casual dress, • Company events

JOB-20241107-791d94d2 Sanctuary Personnel, an innovative and committed recruitment agency has a new permanent position available for a Team Manager within the Transitions Team to work Full Time for based in Haringey. The salary for this permanent Team Manager job is up to £59,328 per annum.Main duties: • Manage and supervise a team of, Social Workers, Social Work Students and administrative staff. This will include recruitment and resourcing, induction and development and the management of employee staff productivity and conduct using the formal management processes where necessary., • Manage the workload of the team, ensuring that the care management process is robust, that assessment of need demonstrate good practice and that case reviews, are carried out on time. To ensure that the service is in line with statutory requirements, eligibility criteria and department policy., • Manage a commissioning budget by close monitoring of the cost of packages of care., • Support the Council in providing analysis of the use of the team budget and to identify areas where the financial efficiencies would be achieved to ensure best value., • Ensure that packages of care are innovative, cost effective and provided in line with assessed needs by embedding the Strengths based approach in the team practice, provide regular feedback to staff via Supervision, ‘My Conversations’ and Team Meetings., • Contribute to overall service planning and the implementation of service developments. Work with health professionals in ensuring seamless services for transitioning young people particularly those who may require hospital discharge planning, continuing and palliative care and joint packages of care., • Ensure that the young person and parent carer involvement is paramount, and that care act assessments have high priority and of a high quality., • Ensure that case file recording and young people information is maintained on ICS and adults social care system, completed according to standard and linked to Performance Indicators., • Identify staff training needs and ensure high standards of professional practice through systemic individual and team development as well as the management of staff performance and productivity., • Within delegated authority, investigate complaints from Council Members, MP’s and the members of the public according to the department procedures., • Undertake any other duties consistent with the basic objectives of the post as may be required from time to time by the line manager., • A professional Social Work qualification or equivalent., • Understanding of relevant legislation., • Registered or eligible for registration.

Exciting Opportunity Alert! Join Rendall & Rittner as an Estate Manager! Are you looking for a rewarding challenge? Rendall & Rittner, an acclaimed Residential Leasehold Property Management company, is on the lookout for an Estate Manager. This is an incredible career opportunity with a fantastic package. Position: Estate Manager Location: Paddington Gardens, London, W2 1AW Working Hours: Monday to Friday Salary: £60,000 - £65,000 per annum (depending on experience) Contract: A permanent position that offers stability and room for growth. Why Rendall & Rittner: Award-Winning: Join an established and celebrated company known for delivering first-class property management services. Career Growth: At Rendall & Rittner, we invest in your professional development with fully funded training programs. Perks Galore: Enjoy exclusive savings on entertainment, travel, dining, shopping, health, and fitness. Competitive Compensation: Get rewarded with a competitive salary and discretionary bonuses. Time Off: Enjoy 25 days of holiday plus national holidays. Earn More: Optional overtime available across the Rendall & Rittner portfolio through our in-house ‘TSS’ temp team. Professional Attire: A team uniform is provided to ensure a polished and consistent appearance. * Team Spirit: Be part of a collaborative work environment, where your team and relationships matter. Pension Plan: Secure your future with the Rendall & Rittner Pension scheme. Extra Support: Access Employee Assistance Programs (EAP) to help with family, health, financial, and work-related matters. Development Details: This role will be based at Paddington Gardens, a modern residential development comprising four high rise residential buildings and delivering approximately 355 private apartments. The estate also includes a school, nearby hotel, retail units, secure underground parking and private landscaped gardens. Benefits from excellent transport links, located within a short walking distance of Paddington Station. Key Responsibilities and Requirements: As an Estate Manager at Rendall & Rittner: • Act as a highly experienced Estate Manager responsible for the operational management of complex mixed-use developments, including High-Rise Residential Buildings (HRBs), ensuring effective estate performance, safety, and service delivery., • Demonstrate a proven track record of managing large-scale, multi-faceted estates, adopting a hands-on leadership approach to guide, develop, and motivate multidisciplinary teams to achieve operational excellence., • Provide technical Facilities Management, including a strong understanding of hard services and Mechanical & Electrical (M&E) systems, ensuring engineering teams deliver high performance in line with Service Level Agreements (SLAs), KPIs, and statutory compliance requirements., • Oversee the Planned Preventative Maintenance (PPM) programme, ensuring effective scheduling, monitoring, and completion of maintenance tasks while coordinating reactive maintenance works to minimise disruption and maintain operational continuity., • Manage contractor compliance and site safety processes, including review and approval of Risk Assessments and Method Statements (RAMS), implementation of Permit-to-Work systems, and ensuring adherence to safe systems of work., • Lead and coordinate major works projects, particularly those involving M&E infrastructure upgrades, fire safety remediation, and building safety improvements, ensuring projects are delivered to specification, within programme, and aligned with regulatory requirements., • Provide robust contractor management and performance monitoring, ensuring works are delivered to agreed quality standards, budgets, and timelines through effective contract governance and performance management frameworks., • Deliver a customer-focused estate management service, building and maintaining strong relationships with residents, clients, and other stakeholders while ensuring high levels of satisfaction and service delivery., • Maintain strong communication and stakeholder engagement, demonstrating sound knowledge of leasehold legislation and residential management practices, and responding effectively to queries, complaints, and operational issues in a timely and professional manner., • Provide people management and strategic workforce oversight, including staff supervision, performance management, recruitment planning, training and development, onboarding processes, and the implementation of operational procedures, staff manuals, and Standard Operating Procedures (SOPs)., • Conduct regular estate inspections and compliance audits, ensuring full adherence to statutory obligations, health & safety legislation, and building safety requirements, while maintaining accurate operational records and reporting. How to Apply: Ready for this incredible opportunity? Explore Rendall & Rittner on for more insights, or visit our for a full list of current openings. "Ref #LI-SK1." Please note that candidates must be eligible to work in the UK without restrictions, with documented evidence of eligibility required. Some benefits may become available after a qualifying period. *Some developments vary. Join Rendall & Rittner and take your career to the next level. Don't miss out on this exciting chance to progress your career and make a significant impact!

SNG (Sovereign Network Group) is one of the largest housing associations in England. We provide over 85,000 homes and invest in communities across the South, West and East of England, including London, as well as building thousands of new affordable homes every year. We have an opportunity for a Contracts Manager - Heating and Ventilation to join our team. This role will be based in Wembley, twice a week with travel to other sites, covering London & Hertfordshire as and when required. SNG operates a Hybrid working model, we support both home working & onsite. This pivotal role will oversee replacement, servicing, maintenance, and small project works, ensuring systems are safe, compliant, and operating efficiently. You will play a key role in delivering a high-quality, value-for-money service for our customers. The Role: Your responsibilities will include: • Lead and manage contracts for heating plant, mechanical ventilation, and heat networks, ensuring full compliance with all statutory and regulatory requirements., • Monitor contractor performance against specifications and KPIs, chair review meetings, and drive service improvements where required., • Oversee budgets, forecasting, spend control, and authorise payments and variations to ensure value for money., • Act as the key point of contact for contractors, residents, and stakeholders, resolving operational issues and keeping customers informed., • Analyse repairs trends to inform planned works and continuous improvement initiatives., • Support procurement exercises and ensure contracts align with organisational requirements., • Oversee third-party audit programmes and maintain accurate compliance records from inception to closure., • Investigate incidents and complaints, embedding lessons learned and promoting a strong culture of safety and compliance., • Build effective working relationships across teams and partners to deliver safe, timely, and customer-focused outcomes. To be successful in this role you'll need: Essential: • Level 3 NVQ Diploma in Gas Maintenance and Repair (or equivalent experience)., • Strong technical knowledge of heating and ventilation systems, gas safety, and commercial contract management., • Sound understanding of current legislation and regulations, including Gas Safety Regulations 1998, Health & Safety legislation, CDM, and relevant building regulations., • Experience managing third-party contractors and delivering large-scale gas testing programmes., • Proven ability to manage budgets, forecast spend, and deliver value for money while mitigating risk., • Confident communicator with strong interpersonal skills, able to influence, challenge, and represent the organisation professionally., • Ability to maintain accurate compliance and project records from inception to completion., • Good working knowledge of Microsoft Office (Word, Excel, Outlook)., • Strong organisational and time management skills, with the ability to manage competing priorities and meet deadlines., • A collaborative approach, high level of integrity, and commitment to continuous professional development., • Experience within Social Housing or a large, complex Housing Association., • Commercial Gas qualifications and Gas Safe registration, with evidence of continued CPD., • Unvented cylinder qualification. At SNG, you'll be part of a purpose-driven organisation that values fairness, inclusion, and supporting the wellbeing and development of our people. Great benefits including: 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days) Option to buy or sell holiday as part of our flexible benefits package 3 extra paid Wellbeing days and 2 paid volunteering days Generous matched pension scheme up to 12% and Life cover at 4x salary Enhanced maternity/adoption pay Enhanced paternity pay - 6 weeks full pay (after 26 weeks' service) Options for private medical insurance, dental insurance and critical illness cover Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service. If this sounds like the opportunity you're looking for, we'd love to hear from you.

Student Accommodation Manager – £23.00 per hour – Temporary – FulhamA leading student accommodation provider is seeking an experienced Accommodation Manager to oversee operations at their Fulham site on a temporary basis, with the opportunity to go permanent.This role is to start immediately and pays £23.00 per hour.Working hours: 37.5 hours per week, Monday–Friday, between 8am and 6pm on a rota basis.Role OverviewAs the most senior member of staff on site, the Accommodation Manager will hold full responsibility for day-to-day operations, team leadership, and ensuring an excellent student experience.Key Responsibilities • Managing the overall running of the site, • Delegating tasks and supporting the on-site team, • Handling student enquiries and complaints, • Escalating issues to relevant internal departments, • Overseeing reception duties, including greeting visitors and managing emails/phone calls, • Monitoring building facilities and coordinating maintenanceAbout You, • The ideal candidate will bring:, • Previous experience in a management or supervisory role within residential accommodation, hotel or a customer-focused environment, • Proven ability to lead and motivate a small team, • Strong customer service skills, • Excellent communication and interpersonal abilities

Contract Manager West LondonFull-time, Permanent position65k - 75k plus package We are working with a leading Social Housing contractor to recruit an experienced Contracts Manager to join their team in West London, leading on Planned Maintenance and Roofing projects. Working in partnership with Local Authority and Housing Association clients, You will be responsible for the successful delivery and management of multiple projects, ensuring projects are delivered in line with company procedures, contractual requirements and client expectations. Along with the management of the works, you will also be responsible for pre and post inspection of works, resolving escalated complaints, meeting staff training needs, organising sub-contractors, work allocation and ensuring H&S levels are maintained. Required Experience • Proven track record in leading and delivering maintenance contracts with public sector / housing association clients., • IT Literate with good knowledge of Microsoft packages, • Ability to understand client / contract requirements to maximise productivity and measure and improvement, • Excellent written and oral presentation, • Good understanding of H&S legislation You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a permanent, full time role for which you will receive a highly competitive salary of up to £75,000 + Benefits. If you are interested, please apply online now.

Job Title: Block Manager Location: Hertfordshire / London Salary: Up to 45k Hybrid: 2x per week in office About the Role: We are seeking a proactive and experienced Block Manager to oversee a portfolio of residential and mixed-use developments. This role is ideal for a property professional with strong block management experience who thrives in a client-facing and operational environment. You will ensure developments are efficiently managed, compliant, and deliver excellent service to residents and clients alike. Key Responsibilities: • Manage a portfolio of developments, ensuring service charge budgets, contracts, and risk management routines are delivered accurately and on time., • Lead or support mobilisation processes for new contracts, liaising with clients, contractors, and internal teams to ensure a smooth handover., • Monitor compliance, health & safety, and risk assessments across developments, maintaining detailed records and reporting on performance., • Manage contractor relationships and tender contracts to ensure value for money and high-quality service delivery., • Oversee financial management of service charges, review budget vs actual performance, and support end-of-year accounts., • Act as the primary point of contact for residents and clients, addressing queries, complaints, and feedback with professionalism and empathy., • Ensure all activities align with company values, standards, and best practice in property and block management. Person Specification: • Strong experience in block or property management, ideally with residential and mixed-use portfolios., • Knowledge of service charge management, contract administration, risk management, and compliance., • Excellent organisational skills, with attention to detail and the ability to manage multiple priorities., • Strong communication and customer service skills; confident liaising with clients, residents, and contractors., • Proactive, reliable, and able to work independently as well as part of a team., • Competent in property management software and MS Office; experience with FixFlo, Qubes, or similar systems is a plus. Why Join Us: • Work with a dynamic and supportive team, committed to professional development., • Manage a diverse and challenging portfolio, gaining exposure to mixed-use and complex developments., • Contribute to a company that values meticulous service, compliance, and customer experience.

Are you an experienced Repairs Manager, seeking your next career move within the Social Housing Sector?Based in London, my client has an immediate opportunity for a Repairs Senior Operations Manager, the join their Property Services Team on a permanent basis.The successful applicant will be responsible for the delivery of high-quality property Response Repairs Service, and department complaint handling across housing stock with a budget portfolio of circa £4m.Responsibilities: • Work with the Finance Team and Directors on the forecasting and reconciliation of the budgets / trading accounts of the responsive repairs work stream, as well as departmental complaint handling., • Effectively lead the delivery of the responsive repairs specifically within London, ensuring operational performance criteria are met and exceeded., • Lead and develop a high performing team in a customer focused culture – delivering the company vision and targets for customer satisfaction including TSM’s and operational KPI’s., • Analyse reports relating to customer feedback acting as an escalation point for the management and resolution of complex complaints ensuring customer satisfaction., • Ensure compliance with all current safety and property legislation, regulatory requirements, policies, best practice and relevant guidance and training., • Ensure the effective performance management of Partners, consultants and contractors, undertaking work in connection with our repair’s programmes., • Ensure Environmental Health Notices are dealt with promptly and effectively, including liaison with our partners at Local Authorities., • Producing detailed and informative performance reports for SLT committees and key stakeholdersRequirements:, • Demonstrable experience of working in a similar leadership capacity. Ability to build strong relationships across all areas and levels. Inspiring developing and mentoring diverse teams., • Demonstrate considerable commercial/ Operational experience when dealing with 3rd party contractor deliver in a property service arena., • Have, or be willing to work towards, an Ofqual-recognised qualification in Housing Management (Chartered Institute of Housing 5 or equivalent)., • Demonstrable significant management level experience with budgetary responsibilities and management.To apply, please attach a copy of your CV

Senior Fire Safety Surveyor - Private Sector HousingSalary: £51,522 - £-month Fixed Term Contract). Additional Info: Part-time applicants' welcome. A 10% market supplement may be available for exceptional candidates.About the Team Croydon's Private Sector Housing team works closely with landlords, agents, and tenants to improve property standards and ensure safe, well-managed homes across the borough's large private rented sector. A key part of our work is ensuring robust fire safety in existing residential buildings. About the Role An exciting opportunity has arisen for an experienced Senior Fire Safety Surveyor to join Croydon's Private Sector Housing Team. The primary objective of this role is to improve standards within Croydon's private rented sector, including housing association-owned and privately-owned homes.We are looking for a professional with a strong breadth of experience, particularly in enforcement work using relevant legislation. The successful candidate will play a key leadership role within the team, managing staff and leading inspections of tall residential buildings that may present a wide range of structural and external cladding fire safety issues.You will ensure fire safety compliance in high-rise and mid-rise residential buildings within the private sector and will be expected to demonstrate strong working knowledge of: • Housing Act 2004, • The Regulatory Reform (Fire Safety) Order 2005 (RRFSO) Working closely with partners such as the London Fire Brigade, Building Safety Regulator, Greater London Authority, MHCLG, and internal Council teams, you will help prioritise enforcement actions and oversee the remediation of non-compliant buildings. Reporting to the Private Sector Housing Manager within the Sustainable Communities, Regeneration and Economic Directorate, you will act as a technical expert and lead a small fire safety team within the Council's wider Private Sector Housing Division. Key Responsibilities In this senior role, you will: • Lead inspections and fire safety assessments of tall buildings, including those with complex structural and cladding-related risks., • Manage and mentor members of the fire safety team., • Undertake enforcement activities using a range of legislative powers, ensuring robust and proportionate regulatory action., • Investigate fire safety complaints and carry out detailed inspections of private sector dwellings, including HMOs., • Prepare and progress enforcement measures such as schedules, notices, orders, civil penalties, works in default, prosecutions, rent repayment orders, and banning orders., • Drive proactive project work and contribute to the administration of property licensing schemes., • Lead on the preparation of legal bundles and compliance cases relating to building safety failures., • Provide subject-matter leadership within at least one specialist area of private sector housing or public health. Why Join Us? This is a unique opportunity for a dedicated fire safety professional to make a significant and lasting impact on the safety and wellbeing of residents in Croydon. You'll work in a high-profile area of housing regulation, influence real change, and develop your expertise within a supportive and forward-thinking team. Additional Information Croydon Council is an inclusive employer and welcomes applications from all sections of the community. We support flexible working arrangements wherever business needs allow. As a Disability Confident employer, we guarantee an interview to all disabled applicants who meet the minimum criteria for the role. Hybrid working is supported, with staff spending part of their week in the office and part working remotely. How to Apply Closing date: 5th April 2025 at 11:59pm Apply online today or contact our recruitment partner, Sam Duggan at Adecco, for more information:

Job Title: Nursery Manager Location: London, London, United Kingdom, London, N1 3DFContract Type: Full-timeContract Length: Permanent Hours: 40 hours per week Salary: £40,000 - £45,000 per annum (plus quarterly and annual bonuses)Benefits: Birthday Off, 6 Fully Paid Sick Days, Cashback Healthcare Plan, Retail Discounts, Recognition & Reward Scheme, 50% Childcare Discount, 24/7 Virtual GP Access, 24/7 Counselling Support, Discounted Gym Membership, Personal Financial Advisor Access, Pension Discovery, Learning Platform Access Join the Kindred Family – Lead, Inspire, and Make a Difference Are you an experienced early years professional with a passion for leadership and delivering outstanding childcare? At Kindred, our Nursery Managers are at the heart of our nurseries, creating supportive and inspiring environments for children and staff alike. We offer a competitive salary, career progression opportunities, quarterly and annual bonuses, and the chance to develop within a company that truly values its leaders. You’ll manage and improve your nursery, lead a talented team, and play a key role in shaping children’s early education while helping your team thrive. If you’re ambitious, driven, and passionate about early years education, we’d love to meet you. About Kindred Kindred is a family of inspiring nurseries and preschools with a distinct home-from-home environment. By creating days filled with unique moments and opportunities, we enrich children’s development during their early years. Our mission is creating inspiring worlds full of awe and wonder for little ones to grow and thrive in. Our values guide all we do: • Always Learning – Continuously developing ourselves and our teams, • Inspirational – Creating magic in every action As a Nursery Manager, you will: • Lead the Deputy Manager, Third in Charge, and Room Leaders to ensure high standards of Early Years care and education, • Maintain an organised, safe, and stimulating nursery environment, • Keep accurate records and ensure procedures are followed across the nursery, • Build and maintain a reputation as the nursery of choice for children and staff, • Model and monitor best practice in line with regulatory guidelines, • Inspire and support your team, overseeing inductions, mentoring, and ongoing development Leadership Responsibilities • Oversee the day-to-day operations of the nursery, • Lead by example, modelling good practice and creating a shared vision, • Supervise, support, and allocate tasks to your team, • Conduct regular supervisions and performance discussions, • Manage recruitment, interviews, and induction of new staff, • Respond to complaints or concerns raised by parents or colleagues, • Conduct nursery tours confidently, promoting available spaces, • Actively deliver and participate in staff meetings, training, parent sessions, and marketing events (including evenings or weekends) Essential • Proven experience in leading and managing a team within early years, • Strong written and verbal communication skills, • Excellent organisational skills and attention to detail, • Outstanding customer service and time management, • Full and relevant Early Years Level 3 Childcare Qualification or higher At Kindred, we’re more than a nursery group – we’re a family. • Supportive & Inclusive Culture – Strong relationships and team collaboration, • Career Development – Structured training, mentorship, and clear progression pathways, • Work-Life Balance – Structured hours and supportive leadership environment, • Competitive Pay & Benefits – Salary, bonuses, and generous benefits package, • Interviews: Rolling interviews, • Video interview followed by a face-to-face interview at the nursery, • A fully supervised ‘Stay and Play’ session To apply for the Nursery Manager position, please click the “Apply” button, complete the application form, and upload your CV along with a short cover letter explaining your interest in leading a Kindred nursery. We aim to respond to all applicants within 2–5 working days.Thank you for considering a career with Kindred. As part of our commitment to safeguarding and promoting the welfare of children, the successful candidate will be required to undergo an enhanced DBS check. IND1 ROL

Aatom Recruitment is hiring on behalf of Local Authority for the role of RQ1710318 - Leasehold Services Manager Job Title: RQ1710318 - Leasehold Services Manager Contract Duration: 3 Months Hours per week: 36 Seeking an experienced Leasehold Services Team Manager to provide strong operational leadership across our leasehold service functions. Working in person across the borough’s Housing Service Centres, you will manage a small team and ensure that leasehold services are delivered to a high professional standard, with a strong emphasis on accuracy, timeliness, and customer care. This role is pivotal in supporting the Council’s statutory responsibilities, financial objectives, and service quality commitments. The ideal candidate will bring both technical leasehold expertise and confident people-management experience. Key Responsibilities Leadership & Team Management Lead, manage, and support the Leasehold Services Team, ensuring high performance and consistent service delivery. Provide coaching, guidance, and quality oversight to team members handling operational leasehold activities. Oversee workload distribution, performance monitoring, and adherence to service standards. Complaints & Enquiries Manage and quality-assure responses to complex leasehold enquiries. Oversee complaints handling, Member enquiries, and Ombudsman cases, ensuring responses are professional, timely, and compliant with policy. Act as a senior escalation point for complex or sensitive cases. Technical Leasehold Operations Oversee key operational areas including: Sublet and short-let management Leaseback invoice processing Service charge and major works billing documentation Enforcement partnership work Court case preparation Cross-council collaboration on leasehold matters Ensure all documentation is accurate, compliant, and supported by clear audit trails. Financial Responsibilities Collect service charge and major works income, ensuring income targets are met. Provide payment advice to leaseholders and manage disputes effectively. Stakeholder Engagement Ensure all interactions with residents, external agencies, and internal departments are handled professionally. Represent the service in cross-departmental work, legal discussions, and external meetings as required. What This Role Will Achieve The Leasehold Services Team Manager will play a key role in: Strengthening the overall quality, accuracy, and compliance of leasehold services. Ensuring service standards are met across all operational areas. Improving the customer experience through consistent, timely, and well-informed communication. Enhancing team capability through effective leadership and development. Supporting financial sustainability through robust income collection and dispute resolution. Essential Experience, Qualifications and Skills Experience Prior experience working within the leasehold sector (essential). Previous experience managing a small team (essential). Experience handling complex leasehold enquiries and statutory processes. Skills Strong communication skills, both written and verbal. Ability to work confidently in person across Council locations. Strong knowledge of leasehold legislation, billing processes, and customer service requirements. Confident in using Office 365. Strong organisational skills with the ability to manage competing priorities.

Senior School Administrator - SEN school - Lewisham - ASAP start At Remedy Education, we've specialised in recruiting education staff for over a decade. We're currently looking for an experienced and enthusiastic Senior School Administrator to work full-time starting ASAP. Our team has built an excellent reputation in the local area, and we're looking for more high-quality office staff to work with these schools. Working hours are Monday - Friday, 8am - 4pm About the role: Our senior administrator duties can include: • Managing junior administrators and reception staff, • Using the school's internal system to record data, • Assisting the Office Manager with various administrative tasks, • Communicating effectively with students, staff and parents in a professional and friendly manner, • Significant experience working within a school office, • A real passion for working within an educational environment, • Running a busy school office, • We pay all our staff in line with the Agency Worker Regulations, meaning your pay will be equal to that of a permanent employee, • You will benefit from your own dedicated Remedy consultant who will provide ongoing support and guidance If you're as excited about this role as we are, you can apply below - or get in touch with us directly. If you're not contacted within 2 working days, unfortunately you have not been successful for this role. We have a lot of applications to our positions, so don't be disheartened - you are still free to apply to one of our other vacancies that you may be more suited for. We will also keep your CV on file and continue to help you in your search for your next role. All candidates will be required to undertake a valid enhanced Disclosure & Barring Service (DBS) check. Full assistance will be provided. By applying for this role, you are consenting to Remedy Education storing your personal details in our fully encrypted database, in line with GDPR requirements. We look forward to hearing from you!

Service Manager - Repairs, London, Housing Association, £23 - 28 p/hour Inside IR35 Your new company We are seeking an experienced Service Manager to lead a team responsible for delivering high‑quality programmed works in customers’ homes. This role is ideal for someone who thrives in a fast‑paced environment, has strong leadership capabilities, and is committed to ensuring excellent service delivery, safety compliance, and continuous improvement. Your new role • Team Leadership: Manage a team delivering programmed works within occupied homes, ensuring productivity, quality, and excellent customer experience., • Performance & Quality Oversight: Monitor operative performance by conducting regular quality audits on works and materials, both in progress and upon completion., • Financial & Resource Control: Ensure effective financial oversight and that adequate labour and material resources are available to deliver programmes efficiently., • Subcontractor Management: Oversee the performance and compliance of approved subcontractors, ensuring they meet quality, safety, and timeliness expectations., • Vehicle & Stock Monitoring: Ensure operatives maintain appropriate vehicle stock levels and comply with stock management procedures., • Materials & Compliance: Manage materials in alignment with legislation, industry standards, and internal policies., • Health & Safety Compliance: Ensure all works conform to Health & Safety requirements and that safe working practices are consistently followed., • Customer Resolution: Lead timely investigation and resolution of customer complaints, ensuring systems are updated and workflow tasks are completed., • Experience managing teams within repairs, maintenance, housing, construction, or property services., • Strong knowledge of quality standards, H&S compliance, and regulatory requirements., • Excellent communication and stakeholder management skills., • A proactive and solutions‑focused approach. Flexible working options available. Opportunity to lead meaningful work that impacts customers’ homes and wellbeing. Supportive working environment with opportunities for professional development. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. # 4774784

Contract renewals, Contract pricing, Contract administration My client is seeking a proactive and detail focused Contract Administrator to join their Service Team. Your new role • Set up all contract documentation in customer file structures, • Manage renewal contract pricing across all regions for add ons, • Ensure all renewal quotes are produced accurately and on time, • Oversee document change control - contracts only, • Produce the Daily Escalation Report for outstanding contract or 3rd‑party issues, • Manage the Lost & Won spreadsheet, • Support ACMs with quotations for add ons, • Assist with the service handover document for the team, • Provide consistent support and communication to clients and internal departments, • Handle customer complaints or escalations related to contracts, • Ensure all procedures and company standards are always followed, • Monitor the performance of 3rd parties and LSPs, • Define contractual obligations for LSPs & 3rd parties, • Invoicing of contractual items, • Attend internal/external meetings and training as required, • Exceptional attention to detail, • Experience in Contract Administration or Contract Management, • Strong written communication skills, • Excellent organisational skills, • Commercial awareness, • Flexible, dynamic and proactive with a can do attitude, • CRM systems knowledge, • Able to work to tight deadlines What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. 4769833

Repairs Senior Operations Manager (London) for a large housing provider! Repairs Senior Operations Manager – Repairs & Maintenance (London)Permanent | Competitive Salary + Benefits | Hybrid Working Are you a strategic, commercially minded leader with deep experience in repairs, maintenance, and high‑performing operational teams? Do you thrive in a fast‑paced environment where customer satisfaction, efficiency, and service excellence come first? If so, this is an exciting opportunity to play a key role in shaping and delivering a large‑scale repairs service across a diverse housing portfolio. The RoleWe are seeking an experienced Repairs Senior Operations Manager to lead the end‑to‑end delivery of a high‑quality Responsive Repairs and Complaints Service across a large London housing portfolio. Managing a multi‑million‑pound annual budget, you will take full ownership of service performance, contract management, operational delivery, and customer outcomes.You will oversee a high-performing team delivering a broad range of property repair services, ensuring they operate with a customer‑first culture and a strong commercial mindset. Alongside this, you will lead on complex complaint resolution, ensuring issues are handled promptly, professionally, and in line with regulatory expectations.This is a hands‑on, influential role offering autonomy, variety, and the opportunity to directly shape service improvements across a major housing provider. Key Responsibilities • Lead the operational delivery of responsive repairs and complaints services across London, ensuring high-quality, cost‑efficient performance., • Manage and forecast a substantial annual budget (c. £4m), working closely with finance colleagues to ensure accurate reconciliation, value for money, and financial control., • Build and maintain strong relationships with contractors, partners, and internal stakeholders, ensuring contracts are managed effectively and performance consistently improves., • Act as an escalation point for complex complaints, ensuring timely and customer‑focused resolution., • Oversee compliance with all statutory and regulatory requirements, including health & safety, housing standards, environmental health notices, and sector best practice., • Lead, motivate, and develop a high-performing team, promoting a culture of accountability, wellbeing, learning, and continuous improvement., • Provide strategic planning, reporting, and insight to senior leadership and key governance groups., • Ensure effective delivery of the out‑of‑hours repairs service, participating in the escalation rota as required., • Collaborate with external stakeholders including local authorities, community representatives, and other agencies., • Experience managing repairs or property services operations at a senior level., • Strong commercial acumen, with the ability to interpret data, analyse performance, and drive efficiencies., • Excellent people leadership skills, with the ability to inspire, coach and develop diverse, multi‑disciplinary teams., • Ability to work collaboratively across departments and build strong stakeholder relationships., • Experience handling and resolving complex customer complaints., • A proactive, improvement‑focused mindset with the confidence to challenge existing processes., • A housing sector qualification (or willingness to work towards one) is advantageous., • Ability to work hybrid from a London office approximately three days a week, with flexibility based on operational needs., • A DBS check will be required for this role.What’s on Offer, • A leadership role with real impact and visibility., • A supportive environment focused on customer safety, satisfaction, and continuous improvement., • Opportunities to shape future service delivery and influence strategic direction.

We are working with a quality led care provider to source a Deputy Care Manager for their care home in East London. You will support the Home Manager in the effective day-to-day management of the residential care home, ensuring the delivery of high-quality, person-centred care that meets regulatory standards and promotes the wellbeing, dignity and independence of all residents. The Deputy Manager plays a key leadership role within the home, supporting staff, maintaining compliance with CQC regulations, and ensuring that care delivery is safe Key Responsibilities • Support the Home Manager in the daily running of the home., • Assist with ensuring staffing levels are safe and appropriate., • Support with rota planning and allocation of staff duties., • Ensure the home operates in line with company policies and procedures., • Act as the lead in the absence of the Home Manager., • Supervise and support the care team to maintain high standards of care., • Support staff supervisions, competency assessments and spot checks., • Address performance concerns and support improvement where required., • Promote a positive, supportive and professional team culture., • Ensure care plans and risk assessments are accurate, up to date and person-centred., • Carry out regular audits including care plans, medication, infection control and health & safety., • Support preparation for CQC inspections and internal quality audits., • Ensure compliance with safeguarding procedures and reporting requirements., • Investigate incidents, accidents and complaints in line with company policy., • Monitor the quality of care delivered to residents., • Support staff in delivering person-centred care in line with residents’ individual needs., • Ensure dignity, respect and independence are maintained at all times., • Liaise with healthcare professionals including GPs, district nurses and other external agencies., • Maintain effective communication with residents’ families and representatives., • Support the Home Manager in managing concerns or complaints from families., • Build positive relationships with external professionals and regulators. Skills & Experience Required Essential: • Experience working in a residential care setting., • Previous experience in a senior or supervisory role within care., • NVQ Level 3 in Health & Social Care (or equivalent)., • Good understanding of CQC regulations and compliance requirements., • Strong leadership, communication and organisational skills., • Ability to manage staff and prioritise operational tasks effectively. Desirable: • NVQ Level 5 in Health & Social Care or working towards it., • Experience supporting CQC inspections., • Experience conducting audits and quality assurance checks., • Knowledge of dementia care and best practice approaches. Personal Attributes: • Compassionate and professional approach to care., • Strong leadership and decision-making ability., • Organised and able to manage multiple priorities., • Calm and confident under pressure., • Supportive team leader who motivates staff

Job Title: Hub Worker Directorate: Various Location: Dependent on service Reporting to: Manager/Deputy Manager Responsible for: N/A PURPOSE OF THE JOB The role of a Hub Worker is to jointly manage the safe day to day running of the project with other members of the team and to provide basic support and advice to clients. The Hub Worker will be the first point of contact for clients and visitors and will be responsible for coordinating the Health and Safety within the service. The Hub Worker will be expected to regularly participate in team meetings and other ad hoc project groups as agreed with the management and team of the project. KEY RESPONSIBILITIES • Working within the rota shift pattern as required; to maintain a friendly and supportive environment within the project., • To cover all Hub day-to-day tasks, including dealing with phones, post, the door entry system and to have a presence in the hub area to respond to enquiries., • To deal with the immediate support needs of clients as appropriate, providing crisis intervention where necessary, and feedback all ongoing issues with clients to the team., • To support vulnerable clients on an ongoing basis with any task as appropriate in order to facilitate the team to resolve their housing crisis quickly and effectively., • To record all resident's complaints appropriately and refer to relevant individual, and feedback on these., • To liaise and work with A&R workers across the service, volunteers and external agencies to deliver the highest possible standard of service to clients., • To diffuse difficult or dangerous situations, resolve conflict between service users effectively and sensitively and to summon outside emergency or other assistance when necessary., • To be supportive of your colleagues including during times of crisis., • To exclude people when necessary in accordance with agreed policies and review these exclusions with managers.

• Health & Safety & Facilities Manager, • 9-12 Months MAT Leave Contract - Hourly Paid, • Hours: 24 Per Week – Over 4-5 Days Manage and review facilities and maintenance contracts, leading on procurement for any major contracts, ensuring value for money and service quality. Work with the Facilities Coordinator to ensure timely maintenance, repairs, and day-to-day contractor management. Work alongside the Compliance team to manage all workplace compliance. Oversee office security, including alarm systems and escalation procedures, ensuring the safety of everyone in the building. Support hybrid working arrangements and ensure DSE/ergonomic standards for staff. Plan and deliver facilities projects including any refurbishments or improvement works. Workplace budget ownership in line with internal accounting timescales and procedures, overseeing delegated authority given to the Facilities Coordinator. Manage the environmental policy and procedures, ensuring responsibilities are met, including improving recycling efficiency and minimising waste. Drive continuous improvement and value-for money initiatives to encourage efficiency from employees and suppliers. Work alongside the Facilities Coordinator to ensure the office is free from fire hazards and maintained in a clean and tidy condition. Work collaboratively with the customer service team to ensure the reception area is managed effectively and efficiently. Ensure appropriate Health & Safety protocols are in place to support security and reception functions. Collaborate with HR and IT teams to deliver a positive workplace experience, including the induction of new staff. Act as the Health & Safety Responsible Person, ensuring compliance with all employer H&Sand safety legislation. Work with the landlord H&S lead and Directors to actively develop, promote, and embed a positive health and safety culture. Manage and advise on H&S matters within areas of responsibility, ensuring statutory and best practice requirements are consistently met. Oversee employer H&S requirements (under the supervision of the H&S lead/CEO), ensuring staff safety and effective risk management. Develop, implement, and monitor health and safety policies and procedures in line with legislation and best practice. Create and maintain risk assessments to support workplace safety and compliance, ensuring controls are implemented and monitored. Manage the caution and awareness register, including organising and attending panel meetings in line with procedures. Lead investigations into accidents, incidents, and near misses for the corporate office, ensuring corrective and preventative actions are implemented and signed off. For residential properties, support investigations and track actions, working with the landlord H&S lead who retains final approval. • Maintain accurate records, ensure timely escalation of outstanding actions, and meet all document retention requirements., • Write, review, and implement policies and procedures (e.g. driving for work, lone working, accident and incident reporting)., • Produce correspondence and documents using software packages such as Word, Outlook, PowerPoint, and Excel., • Work under the supervision of the Head of Finance & Resources to maintain robust and accurate compliance records., • Assist with internal health and safety audits, including preparation, delivery, and follow-up actions., • Oversee the Facilities Coordinator’s role as DSE Assessor, ensuring assessments are completed and any required adjustments are implemented promptly., • Work with HR to ensure appropriate H&S training is in place for all staff., • Ensure sufficient fire wardens and first aiders are in place, • Attend and contribute to Health & Safety Committee meetings, preparing KPI reports, • Critically assess and support full compliance in employer and office H&S, • Line manage the Facilities Coordinator, providing guidance and support., • Conduct regular one-to-ones and appraisals., • Proactively support the organisation’s business plan, objectives, and strategies., • Fulfill any delegated responsibilities relating to subsidiary companies., • Act in accordance with the Professional Standards for handling complaints, • At least 2 years’ experience in an Office Management or Facilities role., • Ability to manage contractors and build positive internal stakeholder relationships., • Proven experience in health and safety management (NEBOSH or equivalent desirable)., • Strong knowledge of UK health and safety legislation and compliance requirements., • Excellent planning, organisational, and time management skills, with the ability to manage multiple priorities and meet deadlines., • Ability to use initiative and communicate decisions clearly and professionally., • Comfortable working under pressure and adapting to changing priorities., • Strong attention to detail and commitment to compliance., • Experience managing budgets and expenditure., • Commitment to continuous professional development., • Experience in health and safety management and project management., • DSE Assessor trained., • Good IT skills, including confidence with data entry and spreadsheets. The job title and description in this advertisement may differ from the client's official job description/contract .We appreciate your interest in this role. E-Personnel Recruitment aims to acknowledge all applications, but due to the high volume of CVs we receive, this may not always be feasible. You can apply with the utmost confidence to E-Personnel Recruitment directly, experts in both Permanent and Temporary Recruitment, and a proud member of the Recruitment & Employment Confederation (REC), the professional body for the recruitment industry.

Job Title: Registered Care Manager Location: Ilford, Redbridge Salary: £35000-£45000per annum (Based on experience) Job Type: Full-Time, Permanent About Us: Verity Healthcare Limited is a trusted provider of high-quality care services dedicated to enhancing the lives of individuals in our community. We provide domiciliary care services and are committed to delivering compassionate and personalized care that meets the unique needs of each of our clients. Our team of professionals is passionate about making a positive difference in the lives of those we serve. The Care Manager Role: We are seeking an experienced and compassionate Care Manager to join our team. In this role, you will be responsible for overseeing the delivery of care services, managing a team of care staff, and ensuring that our clients receive the highest standard of care. The ideal candidate will have a strong background in care management, excellent leadership skills, and a deep commitment to providing person-centered care. Care Manager Key Responsibilities: • Oversee the day-to-day operations of care services, ensuring that all clients receive high-quality, person-centered care., • Manage, support, and mentor a team of care staff, including scheduling, performance evaluations, and ongoing training., • Develop and implement individualized care plans in collaboration with clients, families, and healthcare professionals., • Conduct regular assessments and reviews of care plans to ensure they meet the changing needs of clients., • Ensure compliance with all relevant regulations, standards, and policies, including CQC requirements., • Handle client inquiries, concerns, and complaints, resolving issues in a timely and effective manner., • Monitor and manage the budget for care services, ensuring efficient use of resources., • Maintain accurate and up-to-date records, including client care plans, staff schedules, and incident reports., • Build and maintain positive relationships with clients, families, staff, and external stakeholders. Care Manager Requirements: • Proven experience as a care manager or in a similar role within the healthcare or social care sector., • Must have a full UK driving license., • Strong understanding of care regulations, standards, and best practices., • Excellent leadership and people management skills, with the ability to inspire and motivate a team., • Exceptional communication and interpersonal skills, with a compassionate and empathetic approach., • Ability to develop and implement effective care plans tailored to individual client needs., • Proficiency in managing budgets, resources, and scheduling., • Relevant qualifications in health and social care, such as a Level 5 Diploma in Leadership for Health and Social Care., • Experience with CQC inspections and compliance is highly desirable. Benefits: • Competitive salary with opportunities for career progression., • Comprehensive health and wellness benefits., • Support for ongoing professional development and training., • Flexible working arrangements and a supportive work environment., • The opportunity to make a meaningful difference in the lives of clients. How to Apply: If you are a dedicated care manager with a passion for delivering exceptional care, we would love to hear from you. Our Commitment to Safer Recruitment: Verity Healthcare is committed to safeguarding and promoting the welfare of our clients. As part of our safer recruitment process, all successful applicants will be subject to a thorough vetting process, including • Enhanced Disclosure and Barring Service (DBS) check., • Verification of qualifications and experience., • Comprehensive reference checks, including a recent employer reference., • Right to work check

Senior MRI Radiographer Our Values Oryon offers innovative, personalised healthcare that is affordable, straightforward and convenient. Our services are delivered by a dedicated and approachable team in a friendly and professional environment that inspires confidence and reassures patients. By providing opportunities for networking and collaboration between healthcare professionals, we strive to make healthcare provision more innovative, flexible and efficient. Our Vision and Mission Oryon’s vision, and therefore the driving force behind everything we do, is to become the go-to place for affordable, private diagnostic and preventative healthcare in the UK. Our mission is threefold. Firstly, to provide the quickest, most affordable and personalised healthcare available, through the services of Oryon Imaging and Oryon Connect. Secondly, for Oryon Develop to become the leading voice for expertise within the wellness sector, a place where both healthcare professionals and the public can engage with the latest healthcare and wellbeing content. And finally, to encourage and inspire our colleagues to embrace and contribute to the innovation-led culture that is at the heart of everything Oryon stands for. About the role Oryon Imaging has established an exceptional reputation within the diagnostic imaging sector throughout the years. We are proud to be the first-choice imaging centre for thousands of reputable practitioners in the field. We strive for efficiency and innovation. We are looking for a qualified and experienced Senior MRI radiographer to join our dedicated and enthusiastic team. Reporting to the Clinical manager, you will provide customer-focused, high quality diagnostic radiography service. This role is an opportunity to join the company led by innovation and determination to show the way to better health; through the services of Oryon Imaging, Oryon Develop and Oryon Connect. Responsibilities • Undertake all imaging procedures in line with existing modality specific guidelines and protocols; in accordance with best practice (IRR 99, IRMER 2017), CQC standards, SOR and RCR guidelines, • Conduct MRI safety checks with patients prior to their examination, obtain consent and ensure suitability for the examination., • Ensure safe use and maintenance of specialist imaging equipment, adhering to local MRI safety policies and procedures and local rules, reporting any problems to the Clinical Manager and/or engineering support., • Dispense contrast media/drugs as an assigned practitioner under the direction of the consultant radiologists or clinicians and maintain accurate records in accordance with the medicine management policy and PGDs., • Provide expertise to ensure the appropriate triage, booking and examination of patients., • Accurate data entry on to Radiology Information (RIS) and Picture Archive (PACS) systems., • Ensure all patients are treated as individuals especially in regards to Care, Dignity and Respect., • Ensure due regard is given to the customs, values and spiritual beliefs of patients and that patients’ views are sought and taken into account., • Maintain the confidentiality of patients and follow the requirements of the Data Protection legislation., • Participate in providing responses to enquiries and requests from a range of stakeholders and referrers., • Liaise with consultant radiologists regarding protocols and patient referrals., • Run Quality Assurance checks on equipment, and action as appropriate., • Participate in clinical audits including health and safety, infection control, and radiation protection., • Maintain and use clinical stock and supplies in an efficient and cost-effective manner, ensuring stock is in date and a proper stock control is maintained., • Comply with infection prevention and control policies., • Understand and adhere to the Company Health and Safety Policy., • Identify and report any risk which has a potential adverse effect on Oryon Imaging’s ability to maintain quality of care and the safety of patients, staff and visitors., • Comply with CQC and Compliance requirements., • Report all incidents and complaints in line with Company Policy., • Participate and comply with the Oryon Imaging review and appraisal system., • To participate in the induction and training of new staff., • To attend compulsory internal and external staff training courses and/or complete online courses., • To maintain up to date and accurate personal CPD records., • Work effectively within the team, advising and mentoring more junior members of staff. About you The ideal candidate will be a qualified experienced MRI radiographer passionate about high quality patient care. You will have excellent interpersonal and communication skills, and the ability to empathise with patients, especially when they might be distressed or anxious. A high level of IT competency and literacy skills are also essential. You’ll pay attention to detail and take pride in your adaptability, competence and professionalism. You’ll be able to exhibit confidentiality, discretion and trustworthiness. Essential qualifications: • Degree in Radiography or equivalent, • HCPC Registration, • Proven experience in healthcare and patient-focused services, • Minimum of 2 years’ experience in MRI covering a wide range of examinations and applications, • Good knowledge of MRI physics to ensure ability to manipulate sequence parameters and modify technique in difficult circumstances where required, • Ability to assess and implement specialist imaging procedures, adapting technique and prioritizing imaging if required, • Proven awareness of Health and Safety regulations, Infection Control and Clinical Governance, • Commitment to CPD, • Cannulation Certificate desirable, • PGDip in MRI or masters in MRI/Radiography desirable Essential skills: • Excellent listening skills, patience and ability to empathize, • Recognition of patient distress or worry and ability to reassure and calm, • Ability to relate to people of all ages and backgrounds, • Professional and cooperative attitude towards, customers and colleagues of all levels, • Experience and competency working with a variety of imaging equipment, • Attention to detail and accuracy, • Ability to prioritise workload, manage time effectively and use initiative, • Commercial awareness, • Excellent literacy skills, • A high level of IT competency Benefits & rewards At Oryon we reward and recognise commitment to work with company benefits which include: • 27 days of holiday (+ bank holidays), • Contributory pension and Life Insurance scheme, • Private Health Care scheme and Diagnostic Scans to your Friends & Family by Oryon Imaging, • Access to a variety of CPD courses available live and on-demand offered by Oryon Develop, • Other training, learning and development opportunities, • Enhanced maternity and adoption leave, • Cycle to Work Scheme, • Season Ticket Loan, • Benefits platform: Salary Extras provides you with discounts for gyms and online shopping, as well as a rewards platform to recognise good work, • Wellbeing: Employees Assistance Program to support with mental, physical and financial health, • Fruits and refreshments at the clinic, • Team Events: from breakfasts at the office, afterwork activity or drinks to all day summer teambuilding, themed parties or even weekends away abroad! Please note that any offer of employment will be subject to a satisfactory Enhanced Disclosure and Barring Service (DBS) check. Additionally, you are required to have proof of the following vaccinations and/or safe immunity levels: Hep B, MMR, DPT, BCG (Tuberculosis) and Varicella (Shingles/Chickenpox) (If you do require Oryon Imaging to arrange pre-employment checks for the above upon offer of employment, please do notify us as soon as possible)

Registered Care Manager / Care Manager – Outstanding Rated Service – West London CQC Outstanding Rated Service – West London £45,000 – £50,000 per year + performance bonus (Flexibility available for exceptional candidates) Home Instead – Chiswick Home Instead Chiswick is seeking an experienced Registered Care Manager / Care Manager to join our CQC Outstanding rated domiciliary care service in West London and help lead the next stage of its development. This is not a replacement role. As our service continues to grow, we are strengthening our leadership structure and looking for a capable operational leader who can help guide the next stage of development. You will initially work closely with our Director and senior leadership team, with the opportunity to progress into CQC registration in the future once fully embedded within the service. Our Chiswick office is an Outstanding-rated service with an established reputation, a strong private client base, and a well-developed infrastructure including a 16-person office team. This is a rare opportunity to step into a stable, high-quality service and help shape its continued growth. Key Responsibilities • Support the operational leadership of a well established domiciliary care service, • Ensure the service continues to meet and exceed CQC standards, • Lead, support, and develop a team of care professionals and office staff, ensuring strong operational performance and service quality., • Oversee care planning, service reviews, and quality assurance processes, • Manage safeguarding, complaints, and investigations where required, • Work closely with the Director and senior leadership team on service development, • Build strong relationships with clients, families, and healthcare professionals Ideal Candidate Profile • Are currently a Registered Manager, Care Manager, or Deputy Manager in domiciliary care, • Have strong knowledge of CQC compliance and inspection standards, • Have experience managing care teams and operational service delivery, • Hold Level 5 Leadership in Health & Social Care or are currently working towards it, • Have a clinical or nursing background (desirable but not essential), • Holds a full UK driving license and has access to a vehicle What We Offer • Opportunity to join an Outstanding-rated service, • Strong leadership infrastructure and established office team, • Opportunity to take on CQC Registered Manager responsibilities in the future., • Supportive senior leadership team including clinical expertise, • Competitive salary and bonus structure

Job Title: Assistant Relationship Manager – Real Estate Finance Location: London – hybrid working The Bank: An established, growing, well-funded and capitalised UK Bank with a 70-year track record. From their offices throughout the UK the Bank’s lending businesses focus on Asset Based Lending, Retail Finance and Real Estate Finance. Customers are at the heart of everything the Bank does, and people are their biggest investment. A career with this Bank is not just a job, it’s the chance to be part of something bigger and play a role in building the best bank in Britain. The Bank believes in giving their employees autonomy and recognising initiative and exceptional performance through a variety of individual and team awards and incentives. Real Estate Finance: From family homes to mixed-use schemes or student accommodation, the Banks’ funding specialists support property development and investment projects across the UK typically between GBP 2m and GBP 50m. Summary of Role: • To support the management of the REF pipeline through to successful completion, keeping all parties updated and proactively chasing progress, • To maintain and assist with in-life support for existing customer base, • To support the REF Relationship Directors to grow the customer base by consistently delivering excellent customer service Summary of Responsibilities: • Support the management of the deal execution process, take personal responsibility for ensuring a positive customer experience, • Project manage all transactions within appropriate timescales, proactively chase internal and external partners to facilitate drawdown of funds, • Advise the Relationship Director of progress, agree action plan for any issues and execute to take deal to next stage, • Collaborating with Relationship Directors and borrowers to fulfil CDD/CRA requirements during the life of the customer relationship, • Responsible for obtaining professional quotes for legal, monitoring surveyor and valuation services, preparing instruction letters for professional services to act on behalf of the Bank, ensuring the most up to date versions are utilised, • Review and present all conditions precedent for sign off by Relationship Director & Credit ensuring supporting documents are accurate and saved in appropriate locations, • Obtain and collate covenant information from customers ensuring supporting documents are accurate and saved in appropriate locations, • Ability to prioritise and work to tight deadlines, assist other team members during peak periods, • Identify, assess, and escalate all risks and ensure compliance with internal Policies and external regulations (including Customer Due Diligence, Records Management, Information Security, Complaints, Anti-Bribery & Corruption), • Collating information necessary to facilitate tranche drawdowns and present the information in a timely manner to the RD, • Liaise with borrower, professional panel, finance in respect of repayments and security releases (procuring the necessary information and present to the RD for submission to credit) ensuring internal systems are kept up to date and accurate, • Work collaboratively with the Relationship Team, Financial Crime, Credit & Governance & Quality Assurance to deliver a 1st class service to our customer base, • Input data to maintain accurate records relating to the portfolio to ensure data quality / MI reporting remains robust, aspire to 100% right first time (Aurius, I-Drive, nCino) Knowledge & Experience Required: • Experience in Financial Services and working knowledge of Financial Services regulations (i.e. customer due diligence, anti-money laundering, GDPR, etc.), • Experience and expert knowledge of Customer Due Diligence, methodologies and standards, preferably in Real Estate Finance, • Background of high performance in a Real Estate Finance environment, exceptional customer service essential, • Strong prioritisation skills & proven track record in working under pressure, • Ability to engage and influence multiple stakeholders at various levels across the bank, • Strong verbal and written communication, analytical skills, problem solving and judgement, • Attention to detail and accuracy, • Ability to work in a fast-paced environment, prioritise, plan and execute to agreed timelines under limited supervision, • Good IT skills – ideally with a working knowledge of Aurius, • A-level or Banking Qualification The Opportunity: This is an opportunity to join an established, stable and modern bank, who continue to go through UK wide growth and diversification. Salary & Benefits: Competitive basic salary, dependent upon experience. Various benefits including pension, annual discretionary bonus, life cover and more.

Our client, an exciting and rapidly growing food brand, is looking for a Food Technologist to join their team in London. This is a fantastic opportunity for a passionate food professional to join a dynamic business that is committed to delivering high-quality products and building strong supplier and customer relationships. The successful candidate will support the technical function, ensuring product quality, safety, and compliance across both branded and own-label ranges. Reporting to the Technical Manager, this role will involve working closely with suppliers, customers, and internal teams in a fast-paced environment. Key Responsibilities • Acting as a key contact for customers on technical matters including product specifications, packaging details, questionnaires, complaints, and sample requests., • Liaising with suppliers on technical documentation, specifications, and quality-related queries., • Supporting the maintenance of the company’s Quality & Safety Management System in line with BRC standards., • Participating in supplier visits and supporting supplier technical management., • Assisting with product testing, sensory assessments, and sample handling., • Supporting label approvals and technical documentation processes., • Providing general technical administration support. Your Experience • Ideally 2 years’+ experience in a food technologist, quality control/ assurance or similar technical role., • Degree or equivalent in Food Technology or similar., • Strong knowledge of food safety, microbiology, packaging, nutrition, allergens, and shelf-life management., • Familiarity with HACCP and BRC standards, as well as UK food legislation., • Strong attention to detail with excellent written and verbal communication skills., • Ability to build effective relationships with both internal and external stakeholders., • Comfortable working in a fast-paced, growing business environment., • You must have a driving license and be able to drive in Europe., • This role will require regular travel to Europe as well so you must be able to commit to this. If this sounds like the right move for your career, we’d love to speak to you! 📧 The Advocate Group is a leading recruitment partner to the FMCG and consumer product sectors. We are an equal opportunities employer and welcome applications from all suitably qualified individuals, regardless of race, sex, disability, religion/belief, sexual orientation, or age. By applying for this role, you are agreeing to our Privacy Policy, which can be found on our website. Please note that The Advocate Group is acting as an employment agency in relation to this vacancy.

Season is a modern cookshop for people who care about food and design. We’re hiring a high-standards Store Manager to run our West Hampstead shop day-to-day and protect a signature customer experience: warm, smart, and genuinely helpful. This is a small shop. You’ll be the person creating amazing customer experiences, with a support team member handling stock, web orders, packing and admin. If you like owning results — converting great conversations into sales, making judgement calls, coaching daily, and making standards stick — you’ll love it. What you’ll actually do Customer experience (the main thing) • Lead every customer interaction: warm welcome, great questions, thoughtful recommendations, and a confident send-off., • Handle tricky moments well: complaints, returns, busy periods — calm, fair, fast., • Keep the shop feeling warm, calm and brilliantly run even on the hectic days. Team leadership • Coach daily: clear expectations, fast feedback, and consistent standards., • Develop your team: turn “good” into “great” through simple routines and accountability. Operations • Rota planning, basic cash/compliance, stock accuracy, merchandising standards, tidy back-of-house., • Use a few simple KPIs to improve week by week. This role is for you if… • You’ve led a retail or hospitality team and you like being accountable for outcomes., • You naturally coach — you enjoy raising performance without drama., • You’re calm, organised, and decisive when you’re the person in charge., • You like food, and you enjoy helping people feel more capable. This role is not for you if… • You want a big team around you all day., • You dislike standards, feedback, or being “the one who owns the room”., • You prefer minimal responsibility. What you get • Staff discount, • Real autonomy in a high-standards environment, • A role where good judgement and strong leadership actually matter

Visitor Experience Manager - London Salary: \t\t £45K depending on experience Start date: \t\tWednesday 1st July 2026 THE ROLE We are seeking a highly organised, proactive, and people-focused Visitor Experience Manager to oversee the smooth delivery of all visitor-facing operations at Wake The Tiger London. This pivotal role ensures that every visitor enjoys an exceptional, seamless, and engaging experience from arrival through to exit, while maintaining safe, efficient, and commercially effective operations within a high-footfall, large-scale venue environment. The Visitor Experience Manager will report into the Head of Operations and directly manage the Duty Management and Visitor Experience teams, taking overall responsibility for guest journey delivery, service standards, visitor flow, operational procedures, and real-time operational decision-making. This role plays a critical part in shaping how the attraction operates day-to-day, requiring strong leadership, excellent situational awareness, and the ability to balance visitor experience, safety, and commercial priorities. KEY RESPONSIBILITIES Visitor Experience & Guest Journey • Own and continuously optimise the end-to-end visitor journey, including arrival experience, admissions, queueing systems, way-finding, in-experience interactions, and exit flow, • Drive exceptional service standards across all visitor touch-points, • Identify friction points and implement practical, data-driven improvements, • Ensure accessibility, inclusivity, and visitor comfort are embedded into operational delivery, • Oversee queue management strategies aligned to capacity modelling and throughput objectives, • Support capacity planning and visitor flow modelling aligned to trading patterns, • Monitor throughput performance and implement practical flow optimisation strategies, • Collaborate with Operations leadership on peak demand planning and trading efficiency Operational Processes & Procedures • Develop, implement, and maintain clear operational processes and procedures supporting visitor-facing operations, • Ensure policies and procedures remain effective, practical, and regularly reviewed, • Drive consistency of operational delivery across shifts and teams, • Support continuous improvement of systems, workflows, and operational standards, • Drive continuous improvement of operational workflows and service delivery systems, • Ensure operational practices remain scalable within a large-scale, high-footfall venue, • Oversee day-to-day visitor operations within a large-scale, high-footfall environment, • Manage admissions flow, peak management, and trading efficiency, • Ensure Duty Managers are equipped and empowered to manage live operational challenges, • Maintain strong, visible floor presence, particularly during peak trading periods, • Support real-time operational decision-making impacting visitor flow and experience Stakeholder & Contractor Collaboration • Work closely with Security, Technical, Facilities, and Commercial teams to ensure joined-up operational delivery, • Liaise with external stakeholders, contractors, and service providers where required, • Support the delivery of compliance, statutory obligations, and safety standards, • Build strong working relationships that enable smooth venue operations Service Standards & Culture • Define, embed, and evolve visitor experience standards and behavioural expectations, • Foster a proactive, solutions-focused guest service culture, • Lead by example in professionalism, tone, and visitor engagement, • Drive consistency of experience across shifts and teams, • Protect and champion the integrity of the immersive visitor experience, • Ensure sure operational delivery enhances rather than detracts from creative intent Performance & Insights • Monitor visitor satisfaction, feedback trends, complaints, and behavioural data, • Analyse queue times, flow efficiency, and operational bottlenecks, • Deliver measurable improvements to visitor satisfaction and throughput, • Produce regular operational performance reports and insights, • Use visitor feedback, behavioural data, and operational trends to inform decision-making, • Identify patterns impacting visitor satisfaction, flow, and trading performance Health, Safety & Compliance • Ensure Health & Safety compliance across the London site, embedding a proactive safety culture at every level, • Develop, implement, and maintain robust H&S policies and procedures, ensuring compliance with all relevant legislation and best practice, • Work in close partnership with external stakeholders where necessary to review and update procedures regularly, • Conduct risk assessments and ensure appropriate mitigating measures are implemented, • Oversee staff safety training programmes and ensure records are kept up to date, • Investigate incidents, maintain comprehensive reports, and drive improvements to prevent recurrence, • Act as a key point of contact for emergency response and safety procedures, • Maintaining good relationships with service contractors and ensuring PPM checks are completed as required and logged appropriately, • Report any major concerns to the Head of Operations and lead on resolutions Leadership & Team Development • Lead, inspire, and support the Duty Management Team, • Set clear goals, provide regular feedback, and develop team capability through coaching and mentoring, • Foster a collaborative culture where accountability, communication, and problem-solving are encouraged, • Ensure training and development needs are identified and addressed for operational staff SKILLS & ATTRIBUTES • Proven experience delivering excellent visitor or customer experiences in a fast-paced environment, • Strong leadership and people management skills, with experience supporting and motivating diverse, front-facing teams, • Good working knowledge of Health & Safety practices, including risk assessment and incident management, • Highly organised, with strong problem-solving and decision-making skills, • Confident communicator with strong interpersonal and customer service skills, • Comfortable using a range of digital tools and systems, • Willingness to work occasional evenings and weekends (approximately one weekend per month, more during peak periods), • Proactive, adaptable, and keen to learn and grow within the role DIVERSITY & INCLUSION At Wake the Tiger, we prioritise inclusive and fair recruitment practices. We value diversity in all its forms and welcome candidates regardless of gender, race, ethnicity, sexual orientation, disability status, age, or religion. We are committed to creating an inclusive workplace where everyone feels valued and respected, so please let us know if you require any reasonable adjustments during the recruitment process. PRIVACY Please read our Privacy Notice describing how we may process, disclose and store your personal data if you apply for a role.

Take the next step in your career with us. Allied World is an ideal place for talented professionals who are driven by a belief in the value of collaboration and the power of knowledge. We believe that when our great people work together and support one another, our clients receive the best solutions. We embrace unique perspectives and empower each person to grow through professional development, career training and mentoring programs. Our people are our most important asset, and we are very proud of the quality of our team members. Responsibilities/Duties: • Adjusting a portfolio of Professional Lines claims to include FI, D&O, E&O., • Set up, investigate and authorize claim payments within specified authority., • Review incoming claim correspondence on existing claims, formulate response and create workflows., • Prepare claims correspondence on questions of coverage and claim value within specified authority., • Instruct and manage experts (i.e. lawyers, counsel, experts) as required., • Negotiate and settle claims within specified authority and recommend reserves beyond authority to appropriate management as necessary., • Review and maintain caseload (i.e. reviewing incoming claim correspondence, formulating responses, maintaining an update to diary) in accordance with current internal claims procedures and comply with agreed key performance indicators., • Reserve in accordance with our claims’ philosophy., • Adhere to internal procedures (i.e. declinatures, large losses, complaints, fraud etc), • Draft/amend declinatures and refer into the head of PL and/or European Head of Claims for approval., • Manage and handle claims that fall outside any delegated authority., • Demonstrate ability to manage recoveries., • Carry out aged file/static claims reviews as required., • Proactively manage vendors, such as defence counsel and coverage counsel., • Demonstrate ability to influence good claims outcomes (re representing AW interests at market meetings, mediations, settlements, driving claims outcomes etc) where necessary., • Develop good relationships internally (senior management, underwriters, claims, finance etc)., • Work with underwriters to provide updates, evaluate exposures, and assist with development of policy wordings and other contractual documents where required., • Help build the claims proposition by developing good relationships externally for benefit of AW (e.g. vendors, brokers, clients etc) if necessary., • Display good management skills of direct reports., • Perform internal and on-site claim audits if required., • Prepare claim and statistical reports as required., • Assist with coordination of and carrying out of TPA audits when necessary., • Assist in management projects as required., • Prepare materials for line of business meetings., • Prepare claims materials for policy renewals where required., • Participate in annual claims presentation., • Have ability to step in and manage team in absence of VP (with supervision). Essential Requirements: • 10+ years of professional indemnity complex claims handling experience on both Company and Lloyd’s platforms., • Insurance related courses/experience are an advantage., • Excellent policy wordings knowledge., • Knowledge of London market essential., • Proven ability to work with senior management, claims/legal professionals, other insurers, brokers, affiliated companies and clients., • Excellent oral and written communication skills., • Excellent organizational skills and the ability to work on multiple tasks concurrently., • Excellent technical skills – coverage/defence/reserving/file management/KPI’s., • Excellent understanding of claims systems., • Strong business writing skills., • Ability to present well to senior management (Large Loss meetings etc)., • Some understanding of portfolio management and be able to interpret report on Claims MI and use EDW., • Good knowledge of the Microsoft Office Suite, Genius, TRAX, Open Box, ECF2., • A resilient self-starter who can immediately handle a diverse range of claims and responsibilities., • The ability to work well, remain calm under pressure and thrive in a team environment., • Appropriate behaviour in office and within team and must demonstrate positivity and proactivity. Working at Allied World Our team of over 1,600 professionals has deep expertise in the industry. They enjoy their work, and many have served for several years. This is what you can expect when you join us: • Instant membership in the Allied World team — a global network of colleagues who will support your career journey, • A manager who will help you build your career through a structured coaching program, • Access to a full suite of learning and development tools and resources Global Presence We are headquartered in Bermuda, with offices in Atlanta, Boston, Brisbane, Chicago, Costa Mesa, Dallas, Dublin, Farmington (CT), Hong Kong, Houston, Labuan, London, Los Angeles, Manchester, Miami, Nashville, New Jersey, New York, Philadelphia, San Francisco, Singapore, Sydney, Toronto and Zug. Our Business Allied World Assurance Company Holdings, Ltd, through its subsidiaries, is a global provider of insurance and reinsurance solutions. We operate under the brand Allied World and have supported clients, cedents and trading partners with thoughtful service and meaningful coverages since 2001. We are a subsidiary of Fairfax Financial Holdings Limited, and benefit from a worldwide network of affiliated entities that allow us to think and respond in non-traditional ways. Allied World is an equal opportunity employer. Subject to applicable law, all qualified applicants will be considered for employment without regard to race, color, religion or belief, gender, age, disability, military service, marital or civil partnership status, family status, sexual orientation, ethnic or national origin, genetic information or any other characteristic protected by applicable law or regulation in the relevant jurisdiction where we operate. To learn more, visit awac.com, or follow us on LinkedIn at linkedin.com/company/allied-world.

BioTalent are supporting a global leader in the development, manufacture, and distribution of innovative radiopharmaceutical products used in advanced diagnostic imaging and targeted therapies. With decades of industry expertise and international operations, they support millions of patients each year through high-quality, life-enhancing medicines. Our organization operates within highly regulated healthcare environments and is committed to innovation, operational excellence, and the highest standards of quality and patient safety. The Role We are seeking a Senior QA Specialist to design and implement analytical testing processes for radiopharmaceutical products while ensuring the QC Laboratory remains fully compliant with GMP and GLP standards. This is a hands-on, site-based role combining Quality Assurance oversight with active involvement in Quality Control activities. Key Responsibilities • Ensure production and analytical methods comply with GMP guidelines, pharmacopoeial standards (EP/BP), and product specifications., • Maintain and support the Quality Management System (QMS), including Deviations, OOS, CAPA, Change Control, Complaints, Recalls, Risk Assessments, Supplier Approval, and Validation documentation., • Review and approve QC analytical and microbiological results; manage investigations and ensure data integrity compliance., • Perform and oversee QC testing of radiopharmaceutical products in line with regulatory and internal standards., • Lead or support root cause investigations and implement effective corrective and preventive actions (CAPA)., • Maintain laboratory documentation, logbooks, validation master plan (VMP), equipment calibration schedules, and stock control., • Support batch release activities, audit readiness, and regulatory inspections., • Train technicians in SPECT and PET QC analytical testing across UK sites., • Support the QA Manager with day-to-day quality oversight and continuous improvement initiatives. Education & Experience • Degree in a related scientific discipline., • 2–3 years’ experience in radiopharmacy Quality Control., • Working knowledge of pharmaceutical chemistry and Good Manufacturing Practice (GMP)., • Strong attention to detail and practical laboratory skills., • Excellent communication and teamwork abilities., • Ability to work under pressure and manage priorities effectively., • Good customer-facing skills and professional conduct., • Basic computer literacy and strong time management. Reach out for more information to:

About Kaytus Kaytus is a pioneering international company with a significant presence across Europe, including operations in Germany, the United Kingdom, France, Finland, and others. We specialize in delivering state-of-the-art server and related solutions to our global clientele. Committed to driving sustainable enterprise development through intelligent digital transformation, Kaytus leads with innovation and industry-defining actions. Our extensive operations across Europe enable us to meet local client needs effectively, showcasing our technological expertise and capacity for innovation in a highly competitive market. For more information about Kaytus, please visit our website at . About this position The Account Manager is to carry out account development and relationship management activities to maximize sales of Kaytus products and solutions in UK. Account manager will be responsible for generate enterprise business opportunities, will be involved in designing sales annual plan, selling products and developing the marketing event of Kaytus brand. The responsibility of an account manager is to present, promote and sell Inspur Server/Storage products using solid arguments to existing and prospective customers. Your tasks • Establish, develop and maintain long-term positive business and customer relationships with key account proactively. Identify key account needs and review their marketing requirements., • Expedite the resolution of customer problems and complaints to maximize satisfaction., • Develop and implement territory action plan through comprehensive data analysis, and adjust sales techniques based on interactions and results in the field., • Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services., • Coordinate with Field Application Engineer and product manager to provide valuable products and solutions to key clients. Identify customer key decision making chain accurately and organize bid., • Achieve agreed upon sales targets and outcomes within schedule, development targets and other related performance assessment. Your profile: • You have a university degree of Computer Science, Business Administration, International Business or similar, or you have equivalent work experience in the IT and Cloud industry., • You have solid background in server and storage sales experience in distributor or system integrator, and you have sales experience with medium or large customer project., • You have outstanding communication and interpersonal skills, and you have excellent project management skills, problem-solving, analytical, and troubleshooting skill., • You speak English with business fluency. What do you need to know? Working time: Full time Location: London, UK Language: English fluent Do you have questions? For further information please contact Irene Xu (HR Recruiter in EU) Email:

Senior Relationship Manager – Structured Real Estate Location: UK, London Working Pattern: Hybrid Summary: We are seeking an experienced Senior Relationship Manager to join a specialist Structured Real Estate team within a growing bank. This is a client-facing role focused on originating, structuring, and managing UK real estate finance transactions. The successful candidate will play a key role in growing and managing the Structured Real Estate portfolio while ensuring full compliance with internal risk frameworks and regulatory requirements. The role offers the opportunity to work in a high-performance, collaborative environment with strong exposure to senior stakeholders and high-quality real estate clients. Key Responsibilities • Source new UK real estate finance opportunities primarily through direct client relationships, with a focus on developing business from core clients and expanding existing relationships., • Structure and negotiate transactions, prepare and submit credit applications, and support the due diligence and execution process through to completion., • Conduct detailed financial analysis and modelling, including base case and downside scenarios, identifying key risks and appropriate mitigation strategies., • Manage transactions post-completion through to redemption, including annual credit reviews, covenant monitoring, KYC updates, and maintaining accurate management information and documentation., • Ensure all activities comply with internal policies, regulatory requirements, and the Bank’s risk appetite framework., • Monitor late or non-payments, manage client communications, and support resolution of any issues or complaints., • Build and maintain strong relationships with high-quality property market professionals including advisers, agents, valuers, and lawyers., • Meet individual and team financial targets, including new origination, repeat business, income generation, and client retention., • Provide technical real estate expertise and support to internal stakeholders where required., • Contribute to a high-performance, collaborative team culture, demonstrating flexibility, professionalism, and a strong focus on delivering positive client outcomes. Requirements: • 5+ years’ experience in UK real estate and real estate finance (commercial and/or residential sectors)., • Strong client-facing experience, particularly with High Net Worth (HNW) clients., • Proven track record of delivering against financial targets., • Experience working collaboratively across teams and contributing to project-based initiatives., • Strong knowledge of the UK real estate market., • Ability to originate, assess and filter opportunities, and make well-reasoned recommendations., • Strong financial analysis and basic modelling skills (Excel or equivalent)., • Solid understanding of underwriting, due diligence, structuring and risk mitigation., • Excellent verbal and written communication skills., • High attention to detail with a strong focus on accuracy and quality., • Self-sufficient with a proactive, “can-do” attitude., • Team-oriented, open and collaborative working style.

Sales Manager / Director Hours: Monday – Friday 8:30am – 6pm Location: Munster Road (Fulham) Salary: DOE We are looking for a brand ambassador to manage our sales department in London. The ideal candidate will have 5-10 years of estate agency experience with 4+ year’s in management. You will be responsible for leading, coaching and motivating a successful Sales team, whilst also demonstrating the ability to build new business and grow market share. Main duties: • Lead and develop a positive and stimulating team environment where all staff are supported and developed to reach their fullest potential, • Set and agree relevant targets, objectives and manage performance, • Review and monitor revenue and expenditure against budget, • Provide accurate, consistent and timely management information, • Monitor complaints resolution within the branch and take ownership of escalated complaints, • Manage the administration of all business systems and processes, company policies, procedures and relevant legislation, • Actively monitor competitor activity in order to develop a business plan and strategy to achieve the budget and profitability targets Attributes: • Local property experience, • Proven track record of consistently achieving and overachieving sales targets and related KPI’s, • Established network of relevant local business contacts, • Demonstrate high market appraisal conversion ratio, • Expert knowledge of relevant industry legislation, • Comprehensive understanding of the interplay between the residential property markets About The Company Chestertons: Established for over 200 years, Chestertons is a successful London-based estate agency with over 30 branches across the capital. We are a highly-respected authority on London property and take pride in our reputation as an innovative and dynamic business. Campions: Campions is one of the fastest growing sales and lettings agency groups in the UK. It currently includes the Chestertons, Chase Buchanan, Retirement Homesearch and Campions Lettings & Management brands which collectively sell, rent and manage thousands of properties across the country every year. Perks That Make a Difference: Benefits: Employee assistance programme, competitive holiday allowance + public holidays, charity matching and payroll giving, contribution towards eye care tests, annual flu vaccination vouchers, birthday leave, health cash plan plus a range of other additional benefits that are linked to specific job grades. We are an equal opportunities employer, we welcome applications from everyone who is excited by the opportunity to join us. At Campions, we are committed to creating a diverse and inclusive workplace. We will thoroughly consider all applications without attention to ethnicity, religion, sexual orientation, gender, identity, family or parental status, national origin, veteran status, neurodiversity status, or disability status.

Synonymous with great British design and heritage, Globe-Trotter is a luxury travel lifestyle brand producing handcrafted luggage and leather collections. Established in 1897 and celebrating the 125th anniversary in 2022, Globe-Trotter makes the most beautiful and durable luggage in the world. The business has been Private Equity backed since 2020. Globe-Trotter is a truly global business trading in more than 80 countries, with significant brand awareness in Japan, Europe and the USA and an increasing footprint in the GCC, China and South East Asia. We are looking for a Senior Sales Assistant to support our flagship stores performance and profitability, with a focus on providing excellent customer service. Key Duties and Responsibilities • Be an ambassador of the Globe-Trotter brand, proactively manage relationships with internal and external partners, • Ensuring high levels of customers satisfaction through the delivery of outstanding customer service, always aiming to exceed customer expectations, • Create customer loyalty by capturing and adapting your advice to the individual customers’ needs and develop a strong relationship with each customer, • Be knowledgeable about all Globe-Trotter products, • Ensure store layouts are reflective of customer traffic flow to maximise sales, customer satisfaction, store presentation/appearance, image and ergonomics for customers, • Manage upkeep and condition of all equipment, fixtures and fabrics of shop premises, • Liase with customers through email, webchat and telephone., • Provide cover for the store manager in their absence., • Support the Store Manager in assessing and improving individual performance and in identifying and developing talents., • Be confident to make decisions with customer issues and deal with complaints effectively to maintain the brands reputation., • Assist in the daily management of key holding responsibilities, • Lead by example and be a role model for the team. Requirements of the role • A strong understanding of Luxury retail and sales experience is essential., • Previous experience in a supervisory or senior sales role, with experience of supporting a team., • Excellent communication and relationship building skills, with the ability to adapt to your audience., • Be resilient with the ability to keep calm under pressure., • Experience in sales generation and managing the achievement of sales results., • Flexibility to work non-traditional hours, including days, evenings, weekends and holidays., • Knowledge of additional languages would be advantageous.

Influenced by Monaco and the South of France, APM Monaco is a contemporary and endearing fashion jewellery brand with a touch of Monegasque elegance. Named after its founder Ariane Prette, APM Monaco was created in 1982. In 2012, the Prette family decided to focus on silver jewellery with a cutting-edge design, while continuing to perpetuate Ariane's legacy. With over 400 points of sale already, APM Monaco is continuing to expand and has many plans to open new stores around the world. APM MONACO is recruiting a Store Manager for our shop in London! Sales • Achieving turnover targets, • Analyse sales reports and data to determine business needs and implement strategies, • Define individual objectives for sales advisers, • Motivate team members and ensure understanding of KPIs in order to improve individual and collective performance, • Collaborate with the marketing team Customer service • Ensure the quality of customer service, • Ensure that the team maintains communication with customers, • Resolve customer complaints and support decisions made by sales advisers Operations • Ensure the maintenance, presentation and organisation of the shop, • Ensure payment procedures are followed, • Monitor expenditure on blinds, • Set up staff schedules as required, • Manage the inventory and ensure that staff adhere to procedures and are trained in the use of the POS., • Maintain good communication with members of the company and other blinds Visual Merchandising • Improving and maintaining merchandising guidelines, • Ensuring that the store is clean, organised and complies with management guidelines, • Work with the logistics and marketing teams to ensure that the store's assortment is correct, • Identify and communicate defective products as quickly as possible, • Communicate stock requirement Human Resources • Participate in the recruitment, training and development of staff, • Develop and monitor training programmes, • Evaluate the performance of each staff member and provide constant feedback to improve performance, • Helping to resolve HR problems, • Ensuring that professional image and standards are respected and reflect the brand image Profile sought: • You love APM Monaco!, • You have solid experience as a Store Manager, • You have experience in luxury/fashion retail and visual merchandising, • You are fluent in English, • You know how to analyse sales reports and react quickly, • You have strong communication and organisational skills, • You are flexible in terms of working hours (evenings, weekends and public holidays) Don't wait any longer to join APM Monaco, apply now! Recommendations: English level required Job Types: Full-time, Permanent Benefits: • Relocation assistance, • Store discount Schedule: • Day shift, • Monday to Sunday Work Location: In person