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We’re more than just a water company. We're dedicated to making a positive impact on the environment, sustainability, and the communities we serve. By joining us, you’ll work with the latest technologies, driving forward-thinking projects that enhance and protect national infrastructure, making a real difference to the communities we serve. With nearly 10,000 colleagues, we're looking for more brilliant people who are passionate about sustainability, eager to innovate, and ready to turn challenges into opportunities for a better future. LET’S CUT STRAIGHT TO IT We are seeking an experienced Helpdesk Manager to lead our Property Helpdesk team, ensuring responsive, efficient, and customer-focused support across the estate. This role oversees day-to-day management of service requests, coordinating with internal teams and external contractors to maintain smooth operations. Key Responsibilities • Lead and develop the Helpdesk team, ensuring high performance and clear objectives., • Manage reactive work orders and ensure SLA compliance., • Monitor KPIs, analyse performance trends, and implement improvements., • Act as the main point of contact for estate-related queries and stakeholder communication., • Oversee complaints process and maintain accurate records for audit purposes. You’ll work within our property team. With this being such a critical role, we’re looking for someone who can join us 37 hours a week. WHAT WE'ER LOOKING FOR • Proven experience managing a Service Desk or Technical Support function (Facilities knowledge desirable)., • Strong leadership and stakeholder management skills., • Excellent organisational, communication, and analytical abilities., • Familiarity with property and facilities management systems (CAFM)., • A background in property would also be desirable Why Join Us? You’ll play a pivotal role in driving service excellence and continuous improvement across a large, complex estate. Skills and experience are important, but character, positivity, and a caring attitude matter too. We welcome and celebrate diverse individuals, knowing they help us better serve our communities. We seek people who get involved, want to be part of something bigger, and make a difference because they care. How We’ll Reward And Care For You Working here isn’t just a job. You can build a career at Severn Trent. We’ll reward you for it, too. We have a range of benefits that recognise great work, and award-winning training to help you reach your potential. And we’ll also help you play your part in looking after the environment and the communities where we live. With That In Mind, Here Are Just Some Of Our Favourite's Perks That You’ll Get Being Part Of The Severn Trent Family • Salary starting from £33,000, • 28 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year), • Annual bonus scheme (of up to £2,250 per annum based on company performance), • Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%), • Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate, • Dedicated training and development with our ‘Academy’, • Electric vehicle scheme and retail offers, • Family friendly policies and two volunteering days per year LET’S GO We can't wait to hear from you! Have an updated CV ready and spare five minutes to apply. We'll let you know the outcome after the closing date, so keep an eye on your phone and emails.

This will include triaging complaints, recording complaints, giving advice to the team, wider colleagues and public, and helping with responses where required.

Summary Job Description: Duties Leads projects for production including but not limited to developing, improving, transitioning, proving out and executing projects by performing the following duties: ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Product transitions: Lead transitions from engineering to production using standard operating procedures. Should also be able to aid the engineering team in their faceted discipline. Process/Product improvements: Improves manufacturing efficiency by analyzing and planning work flow, space requirements, and equipment layout. Capex: Aids in capital expenditure efforts for the engineering department and plant. Shows an understanding of the relationship with expenditures and returns on investments. Solid Modeling: Design fixturing and tooling with an approved solid modeling program and creating properly dimensioned drawings to geometric dimensioning and tolerancing (GD&T) standards (ANSI/ASME Y14.5M-1994). Technical Writing: Capable of writing technical reports, proposals, journal papers, and technical articles with minimal review. Possessing good writing skills is an important capability at this level. Presentation Skills: Capable of independently preparing and presenting technical and company background presentations and briefings. Command of professional oral and presentation skills is an important capability at this level. Sales Support: Supports sales through proposal writing, conducting analysis, and generating solutions to customer’s requirements, preparing datasheets, customer visits and preparing cost/bid support information. • Brazing (torch and atmosphere furnaces), • Welding, • Operation of furnaces, • Assembly work, • Test setup and testing using developed plans and experimental test programs and fabrication procedures. Analyzes test data and reports to determine if design meets functional and performance specifications., • Minor electrical work, • Machining, • Project Management:, • 8.1 Delivery Schedules: Ensures that customer deliveries are met on time. Deliverables include hardware, reports, technical date, proposals, etc. If dates are in jeopardy of falling behind (i.e. not On-Time), notify Sr. Management immediately to ensure resources are properly applied to project and schedule is restored., • 8.2 Quality: Ensures production units fabricated under their control meet customer and BOYD’s quality specifications/expectations. When necessary, this should be coordinated with BOYD’s Quality Department., • 8.3 Customer Communication: Ensures that the customer is notified of any technical or delivery changes/problems immediately upon discovery. Any communication to the customer shall be coordinated with the proper Regional Sales Manager., • 8.4 Financial: Responsible for ensuring each project they are personally responsible for meets the targeted cost budget.

As the living, growing home of our national story, The National Archives is already a special place to work. We’re an institution nearly 200 years old with a collection spanning 1,000 years of history. But it’s where we go next that makes things really interesting. In our strategic vision: Archives for Everyone, we set ourselves the challenge of becoming the 21st Century national archive - a different kind of cultural and heritage institution: Inclusive, Entrepreneurial, Disruptive. We won’t become this overnight. It will take time, focus, effort and daring. That’s where you come in. Because we can’t do this without you. Job Overview Salary: £29,258 per annum Contract type: permanent Band: D / EO Closing date: Thursday 1st January 2026 at midnight The Transfer Team sits within the Public Access and Government Services Directorate, and focuses on providing advice, guidance, and services to public record bodies to help fulfil the statutory obligations under the Public Records Act 1958 and the subsequent Constitutional Reform and Governance Act 2010. Under the two acts, public record bodies are required to transfer public records to The National Archives after twenty years, unless specific exemptions are applied and approved. Transfer Advisers are responsible for the operational end-to-end process of transferring records from public record bodies and/or their third party suppliers to The National Archives. This role is central to the delivery of expert advice and guidance covering record transfer and related standards; whilst ensuring that departments understand and implement required procedures for transfer and that the records they send are suitably catalogued and prepared for transfer. We are looking for individuals who are highly committed to delivering a professional service within the public sector and who are looking for a fast pace, high intensity work environment. This work requires exceptional attention to detail, resilience and a high degree of interpersonal skills in working with departmental contacts. This ensures that the integrity of records are maintained and managed during the transfer process and that statutory transfer responsibilities are met in accordance with the Public Record Act 1958 and the twenty year rule. This is a full time post. However, requests for part-time working, flexible working and job share will be considered, taking into account at all times the operational needs of the Department. A combination of onsite and home working is available and applicants should be able to regularly travel to our Kew site for a minimum of 60% of their work time. Application Process • Interview: Interviews will be held on-site and are likely to take place in the last week of January 2026, • Review all transfer paperwork to ensure it conforms to The National Archives guidance., • Ensure that the correct access conditions are in place and are accurately reflected in the cataloguing and preparation of the records, highlighting and escalating any concerns and providing advice where necessary., • Ensure every transfer is accurately captured on the various tracking tools and completed within the designated timeframes., • Complete a targeted physical inspection of specific record sets at The National Archives., • On occasion attend offsite visits to public record bodies and/or their third party suppliers., • Provide expert advice and guidance to government departments and their suppliers on the end-to-end transfer process., • Work individually and in a team to share responsibility for transfers and in managing specific transfer projects., • Work collaboratively with other Transfer Advisers., • Proactively communicate with the Transfer Manager about progress and lessons learnt, anticipate problems, surface issues and develop solutions., • Normal office environment, • Display Screen Equipment user, • Moving items up to 10kg in weight, • Ability to work as part of a team, sharing responsibility for the successful completion of work to strict deadlines., • Ability to work in a fast pace, high intensity environment, whilst juggling competing priorities., • Ability to see tasks through to completion and maintain motivation whilst completing detailed and repetitive work., • Ability to work effectively and diligently as an individual, providing advice and guidance based on experience and sound judgment., • Excellent interpersonal skills with ability to convey complex topics and information in a clear and concise manner and influence., • Exceptional attention to detail., • Knowledge of The National Archives’ published cataloguing and preparation standards for paper records., • Ability to provide training to small groups., • Must be prepared to travel to other Government departments as required., • UK nationals, • nationals of the Republic of Ireland, • nationals of Commonwealth countries who have the right to work in the UK, • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window), • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS), • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020, • Name: The National Archives Recruitment Team

Your new company A health-related Charity, based in the Guildford area is seeking a Quality and Compliance Manager ideally with previous experience in a residential or multi-service care setting or very similar environment. The role is office-based with the option to work from home 1 day a week if preferred. *Applicants must have previous experience of working with CQC regulations. Your new role In this role you will oversee and manage all aspects of regulatory compliance, governance and quality assurance. The role ensures that all services meet CQC standards and organisational policies. • Ensuring compliance with CQC regulations, standards and relevant legislation., • Developing and maintaining a structured audit schedule across all domains., • Monitoring audit outcomes, safeguarding, incidents, complaints, and action plans, escalating significant risks as needed., • Acting as the organisation's GDPR lead, ensuring data protection policies are implemented, regular risk assessments are developed, staff are trained and breaches are appropriately managed and reported., • Overseeing implementation and use of policy software, • Ensuring policies are current, GDPR-compliant, accessible and understood by staff., • Producing monthly KPI dashboards, compliance reports and trend analyses., • Preparing & collaborating with Registered Managers in readiness for CQC inspections and external audits., • Ensuring evidence, documentation and processes are ready for review., • You will have a relevant qualification in either health/social care or governance/compliance., • You will have a minimum of 2 years' experience in quality, governance or compliance in health/social care., • Strong knowledge of CQC regulations and audit processes as well as GDPR requirements., • Excellent analytical and organisational skills, • Strong written and verbal communication skills; able to influence senior colleagues, • Salary £45-50000, • Free parking, • Free on-site gym What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Desired Skills and Experience In this role you will oversee and manage all aspects of regulatory compliance, governance and quality assurance. The role ensures that all services meet CQC standards and organisational policies. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Job Description HR Advisor Requisition Id: 310 Job Location: Gateway House Full-time/Part-time: Full-time Employee Weekly Hours: 37.00 Maximum Salary: 38,784.00 GBP Minimum Salary: 32,080.00 GBP Market Supplement: Application Closing Date: 11/01/2026 Job Description: Main duties and responsibilities De Montfort University is a university of quality and distinctiveness, distinguished by our life-changing research, dynamic international partnerships, vibrant links with business and our commitment to excellence in learning, teaching and the student experience. We offer more than 300 courses at foundation, undergraduate and postgraduate, many of which offer professional accreditations, and links to industry or work experience. DMU undergraduate and postgraduate courses receive continual input from leading employers and professional bodies and are underpinned by world-leading research. This ensures they remain relevant and up-to-date and provide students with the skills and experience employers expect from candidates in a competitive job market. Faculty / Directorate You will join an employee relations and policy team who are passionate about providing a high-quality people management advisory service to managers and colleagues. Our HR Advisors support each other and work closely with the People Partners in providing a joined-up colleague focused service. Role You will empower people managers and leaders by providing purposeful HR advisory support across a wide range of people management matters, including managing attendance, improving performance and conduct, and addressing complaints or issues relating to staff behaviour. You will deliver HR advice on change management activities such as pay and grading processes, employment status matters, restructuring, and service reviews, while supporting managers with casework through both informal resolution and formal processes from investigation through to hearing and appeal. The role also involves researching and presenting data and information to inform management decisions, both verbally and in writing, as well as creating content for manager and colleague self-service intranet pages, including facilitating management training linked to key people management policies. Throughout all activities, you will work in a way that promotes and embeds a culture in which difference is valued. Ideal Candidate You are a confident communicator with strong interpersonal skills, able to quickly build positive professional relationships in a hybrid working environment. As a flexible HR professional, you can work effectively with a wide range of stakeholders, including trade union representatives and colleagues from employee networks. You bring a curious and pragmatic approach to problem-solving, enabling you to influence and support people managers to get the best from their teams. You are a credible HR Advisor who applies up-to-date knowledge of employment law when advising managers on available options, and you are confident in your coaching skills, with the ability to assess and break down complex workplace situations into clear, actionable steps for managers and colleagues. The post is advertised as 37 hours per week. We are keen to play our part in ensuring a vibrant city campus so whilst some home working is possible the HR Advisory team attend in-person meetings as required and work in-person on the Leicester City campus at least 2 days per week. To view the job description and person specification, please click here. Contact For more information regarding this role please contact Helen Crispin, Employee Relations Manager: Skills Attention to Detail Time Management Communication Problem-Solving Collaboration Adaptability Initiative Community Minded Critical Thinking Decision-Making Teamwork

💻: E-commerce Senior Customer Service Manager 📍: Uxbridge UB8 2AD, UK 🕓 Full-time · Permanent · In-house role (Hybrid 2 days WFH) £ : DOE £40-45K Join one of the UK’s fastest-growing consumer goods companies. At Keplin Group Limited, we supply a wide range of high-quality home, lifestyle, and personal products to major UK retailers, supermarkets, and online marketplaces. We’re looking for an experienced Ecommerce Customer Service Manager to lead our online customer experience and support team — making sure every customer interaction reflects our commitment to quality, trust, and satisfaction. 🔍 About the Role You’ll take ownership of our ecommerce customer service function — overseeing daily operations across our website, Amazon, and retail partners. You’ll lead a small but dynamic team, set service standards, and work cross-functionally to improve fulfilment, returns, and overall customer satisfaction. This is a hands-on, fast-paced role for someone with strong leadership skills, a strategic mindset, and a passion for delivering an exceptional customer experience. You’ll thrive here if you enjoy a busy, high-volume environment where priorities shift quickly and every day brings new challenges and opportunities. 📈 Reports to: CEO and Head of Operations 👥 Team: Customer Support Executives / Coordinators ⚙️ What You’ll Do • Lead and develop the customer service team to deliver an exceptional online experience., • Manage enquiries, returns, and complaints across all ecommerce platforms., • Work closely with logistics and operations to resolve fulfilment issues quickly., • Analyse data and feedback to drive continuous improvement., • Ensure compliance and SLAs are met across Amazon, eBay, and other marketplaces. 👤 What You’ll Bring • 5–7 years’ experience in customer service management within FMCG or ecommerce., • Strong background managing multi-channel support (email, chat, social, marketplaces)., • Proven leadership and coaching skills, with a focus on continuous improvement., • Proficiency with customer service tools (e.g. eDesk)., • Analytical, proactive, and solutions-focused mindset. 💼 What We Offer • Competitive salary dependant on experience., • Benefits - Free onsite parking, Pension scheme, Hybrid working 2 days WFH, healthy snacks provided to staff for free everyday!!, • Opportunity to shape and grow the customer service function within a thriving FMCG business., • A collaborative, supportive team culture that celebrates progress and initiative. 📩 Ready to join Keplin Group? If you’re passionate about ecommerce and creating outstanding customer experiences, we’d love to hear from you. Apply today and help shape the future of customer service at Keplin Group.

Director Project Management London - England About This Opportunity Executive responsibility for the delivery of services and representing Gleeds as an ambassador. Responsibilities include but are not limited to: • Formulating and managing strategies to deliver the business objectives., • Actively identifying new business development opportunities and driving growth across the Business Unit’s activities., • Ensuring that projects are managed in accordance with Gleeds processes and procedures (governance and controls)., • Agreeing fees and charges for potential services with Business Unit Manager / Area Chair., • Agreeing appointments / scope of services. Ensuring that appointments are in place prior to commencing service delivery., • Delivering high quality services and deliverables ensuring that services meet our Customer’s requirements., • Reviewing scope of appointments on a monthly basis to ensure services are being delivered in accordance with appointments, • Managing and maintaining Customer relationships (i.e. Clients, business partners and other consultants). Ensuring a Customer care plan is in place., • Resolving customer complaints., • Ensuring sufficient resources are made available to deliver services on our projects, including managing resource conflict resolution (with fellow directors)., • Leading and managing Teams, including working with Associate Directors in managing resources and workload. Ensuring compliance with administrative requirements (appraisals, training, timesheets etc), • Managing employees, focusing on retention and development., • Developing and enhancing Gleeds cost management capability., • Briefing employees on relevant aspects of Gleeds business., • Preparing bids for services., • Managing service delivery for profit., • Managing the commercial aspects of projects (e.g. scope of services/deliverables, invoices, payments, and debt management)., • Working harmoniously with other Directors and assisting Business Unit Manager / Area Chair As a Gleeds team member, you will have access to: • Opportunities to develop and grow your career, • A contributory pension scheme, • Employee Assistance Programme, • Our Global Travel Scholarship Programme, • Flexible working arrangements Who we’re looking for: Experience, Knowledge And Key Skills • Extensive experience in delivering project management and/or programme management services on construction projects,of which 3 years were in responsible leadership function in the management of major construction projects or frameworks., • Excellent knowledge of construction procurement strategies, including tendering and contract strategies, • Extensive knowledge of construction technologies, sequences, methods and materials, • Excellent commercialbackground, including familiarity with contract conditions and procedures and ability to administer contracts (as contract administrator, employer’s agent and/or project manager), • Sound understanding of legislation impacting on building contracts., • Demonstrate experience of leading high performance multi-disciplinary project delivery teams, • Excellent communication skills - both oral and written., • Excellent organisational skills and the ability to quickly adapt to changing environments., • Excellent problem solving, negotiating skills, financial and numeracy management skills., • Ability to absorb complex information and assess requirements readily., • Proficient networker., • Specialist knowledge of a specific industry sector (i.e. Residential, Hotels, Commercial, Retail, Leisure, Education, or other)., • Ability to prepare first-class bids for services., • Competent at negotiating sufficient fees to both complete services and generate required profit levels., • Demonstrable evidence of delivering services to Clients and managing Client relationships., • Demonstrable experience of timely interfacing with clients and key stakeholders at the highest level., • Experience managing multiple projects, • Ability to work as part of a team and lead teams. Qualifications • MRICS (Member of the Royal Institution of Chartered Surveyors) or, • MAPM (Member of the Association of Project Managers) or, • MCIOB (Member of the Chartered Institute of Builders) About us A world of opportunity Gleeds is a place to be part of something bigger. We take pride in our diverse and supportive culture that empowers you to make a difference while creating connections with brilliant people – colleagues and clients alike. Enjoy doing work that shapes our collective future, while steering your own journey in a trusting environment. Benefit from our rich heritage and global opportunities as you construct a career with purpose. With over 75 offices across the globe, you’ll become part of a truly global team that isn’t restricted by borders. We welcome new perspectives and ideas but above all, we believe that quality relationships sit at the heart of good business. We strive to be the people that seek to understand and bring people together. Wherever we are in the world, we’re committed to the success of our people, clients and communities – giving everyone a safer and more sustainable place to live, work and thrive. Our values underpin what we stand for and how we work: • Professionalism with personality, • Excellence with humility, • Innovation with agility We’re an equal opportunities employer and welcome applications regardless of age, disability, marital status, race, religion or belief, sexual orientation, transgender status or gender. We recognise the importance of work/life balance and agree flexible working arrangements to suit each individual. Gleeds is a Great Place to Work certified employer.

Senior Probate Case Manager - £27k-£40k DOE, fully remote working but can offer office based if wanted. Location Leicester. Responsibilities: • Develop and maintain client relationships., • Review and approve estate accounts., • Draft, collate and summarise any supporting legal and financial documentation., • Conduct research where necessary on relevant laws, regulations and legal articles to ensure the accuracy of advice and the procedure., • Manage an independent case load., • To work collaboratively as part of a team assisting and mentorship of paralegals., • Corresponding with solicitors, courts, LR, OPG and other 3rd party companies as appropriate to each case., • Deal with routine and difficult enquiries effectively and efficiently and ensure that any client complaints are dealt with both professionally and promptly. Skills Required: • Probate Fee Earner with at least 4 years PQE in probate and estate administration, should be confident in handling all aspects of associated transactions., • Minimum of 4+ years of running a probate caseload., • Utilise and maintain case management system., • Conveyancing experience, sales of properties, management of the client's estate., • Confident drafting legal documents, statements and decision making. My client, a successful estate planning team of Legal experts are looking for a Probate Case Manager to join an expanding team. We are looking for someone with at least 4 years of probate casework experience. If you are interested in the role, please ‘APPLY’ and submit your CV for immediate consideration.

Field Repair Manager Jobs in Central Belt Scotland at Stannah - Join Our Team! Stannah is a proud leader of the global lift market. We are focused on the future; keeping our products at the cutting edge of safety and innovation. Evolving to meet the ever-changing demands the world presents. We’re a big business but we never forget that vital to our success are the amazing people who work for us. We offer our employees an attractive benefits package and the opportunity to develop their careers. As a part of the management team within the Glasgow branch, you will play a pivotal role in driving operational excellence and exceeding business goals. As the Field Repair Manager, you'll lead a team of skilled Lift Engineers and subcontractors guiding them towards successfully achieving our Business Plan targets for objectives in the Major Plan fulfilment .Within the role you will cover Modernisation through to New installation from Platform Lifts through to Passenger and Goods Lifts. You'll have the opportunity to shape and inspire your team. Ensuring that they consistently deliver exceptional service that aligns with our company values and Health and Safety standards. This is a fantastic opportunity for an individual with previous experience within the lift industry to join a passionate, dedicated team. Our ideal candidate would have proven experience within the lift industry. Ideally within a management role or senior technical engineering role. The successful candidate will be based from our Glasgow Service Branch, however, travel throughout Warrington is to be expected. A full UK driving licence is essential. You will receive a competitive salary plus a benefits package which includes a company car/car allowance. Working hours: Monday to Thursday 0800-1645 and Friday 0800-1545 Field Repair Manager Responsibilities: • Efficiently plan engineer workloads including the allocation of repair works., • Maintenance of a Portfolio, • Manage absence, performance, and appraisals for the team., • Ensure compliance with all Health and Safety procedures. Conduct risk assessments and method statements, • Carry out regular site monitoring Field Repair Manager Requirements: • Previous experience working within the lift industry or similar service industry with transferable skills is essential, • Relevant management qualifications would be desirable If you’re an experienced Lift Engineer with a solid technical background and are looking for a new challenge, we’d love to hear from you! Whether you're seeking a Lift Engineer job or a Lift, Escalator Engineer job and want to become a Field Repair Manager , click the "Apply Now" button to send your CV or contact us for further information. Benefits Include: • Market Aligned Salary, paid on a monthly basis, • Profit Share Bonus Scheme, paid to all employees every quarter. Based on Group Company profits, • 25 days holiday, plus bank holidays, • Holiday scheme to buy extra days’ annual leave, • Pension Scheme. Matched contribution/salary sacrifice, • SimplyHealth Cash Plan. Allows you to claim towards health costs. For example, dental, optical, physiotherapy, chiropody treatments and more, • Life Assurance Scheme, • Long Service award scheme, with holiday benefit, • Company Benefits Discount Rewards Scheme. Includes shop discounts, hotel discounts, days out, and more, • Employee Assistance Programme. A workplace initiative to support and enhance well-being, • Enhanced maternity and paternity provision, • Company Vehicle

Do you have a proven track record in obtaining and maintaining long term key customers in the Arts & Crafts, Stationary and/or Toy space? Do you have extensive knowledge and experience in selling into key art/ retail chains? Can you proactively manage allocated accounts in order to achieve objectives & targets set? Macgregor Black are partnering with a global market leading arts and crafts brand, on the search for a National Account Manager. As National Account Manager you will be responsible for driving commercial performance within the Sales function. You will be a critical thinker who is dynamic and positive; your ideas and initiatives will contribute to the success of the team and the company. Excellent organisational, analytical, numerical and problem-solving skills are critical to the role. A previous experience with stationery, arts and crafts or toys products is required. Key Responsibilities: • Identifying pockets of growth for our brands., • Embracing digital transformation., • Growing the sales and profitability of our channels., • Contributing, promoting and implementing the company’s strategy and the routes to market to meet our targets and grow our market share on key brands., • Meeting customers to deliver impactful insight & analysis., • Collaboration internally to ensure smooth implementation of new customer accounts., • Maximising time spent with customers, ensuring leads are followed up promptly., • Acquiring a thorough understanding of key customer needs and requirements., • Effective strategic planning and forecasting., • Negotiating customer pricing and trading terms and review ongoing in line with changing market conditions that impact costs., • Commercially minded with a solid grasp of margins, pricing, P&L and profitability., • Confident in a customer-facing and account management role. What We're Looking For: • Manage and grow the profitability of your portfolio, • Use data to drive decision-making and identify gaps, risks and opportunities., • Use Excel and digital tools to analyse sales, trends, costs and customer behaviour., • Produce reports, KPIs and forecasts for internal stakeholders and leadership., • Collect and interpret market and performance data to inform strategy., • Focus primarily on Key Accounts for the Traditional Retail and Stationery sectors., • Promote our product portfolio using catalogues, digital tools and trade promotions., • Maintain and grow relationships through meetings, calls and email engagement., • Deliver insight-led presentations and recommendations to customers., • Implement account and channel strategies aligned with margin and growth priorities., • Use data to match products and brands to customer needs., • Identify and pursue new business opportunities within your channel., • Deliver accurate demand planning and reporting., • Monitor performance vs budget and propose tactical actions when required., • Take ownership from order entry to invoicing and delivery, working closely with Customer Service., • Manage credit notes, complaints and service issues efficiently., • Liaise with internal teams to resolve problems and support customer expectations., • Meet customers and deliver impactful insights and analysis., • Share feedback with marketing, trade marketing and product teams. Please contact Lewis Millican for further information.

Swindon – Hybrid We’re Arval BNP Paribas – we’re a global leader in vehicle leasing and the fourth largest leasing company in the UK. Our passion for Service, Sustainability, and Solutions is brought to life by each and every one of our people – who we call Journey Makers. Culturally, we’re a friendly bunch – more human than corporate – and we serve a diverse customer base. From families choosing their first electric vehicle, to global brands seeking to switch their fleets to electric vehicles – whatever our customers’ mobility needs, we have a solution to offer. About The Role Working in our friendly and supportive team of Customer Service Specialists, you’ll be the go-to point of contact for our personal leasing customers from the moment their vehicle is delivered to the end of contract. The queries you’ll be handling are incredibly varied - from advising how to update direct debits to more complex matters such as vehicle faults or invoice issues. Once you’ve completed your training, you’ll have the authority to make decisions that will influence good customer outcomes. You’ll also use your strong listening Skills and empathy to identify vulnerable customers, ensuring we always do the right thing. Some Of Your Key Responsibilities Will Include • Handling incoming customer calls, with a strong focus on quality interactions, • Taking ownership of issues and seeing them through to completion, • Recording complaints, and where possible resolving at the first point of contact, • A positive, upbeat, and can-do attitude, • Good verbal and written communication skills, • Strong listening skills and the ability to make customers feel understood and supported, • Private medical cover, including a digital GP service, • Company pension, • Discounts on our products and services and discounts in many high street brands, • 2 paid volunteering days every year, • Free on-site gym, • Subsidised restaurant serving chef-prepared breakfast and lunch, plus discounted Costa Coffee, • Telephone interview our Talent Acquisition team

About the role The working pattern is Sunday to Thursday hours discussed at interview. You will be expected to ensure our customers’ needs are exceeded at all times while working in a number of areas of the store, so no two days will be the same. Whether it’s filling shelves, serving on the tills, ensuring we have the right amount of stock or maybe picking deliveries … the opportunities are endless, but everything you do matters … ensuring our customers get everything they came for, served quickly and efficiently. Someone with a real can-do attitude who is passionate about delivering excellent customer service and willing to go the extra mile for our customers. You will be responsible for Responsible for the accurate picking and dispatch of goods by picking against a hand held terminal and advising Manager of any differences. Checking quality, shelf life and ensuring packaging is robust in preparation for Delivery. Responsible for providing a high standard of customer service by processing deliveries efficiently and to target. Being polite when dealing with delivery staff and responding appropriately to queries and complaints referring any complex situations to someone who can help. You will need A can do attitude and feel comfortable working to meet designated pick rates. A passion for customer service and be willing to go the extra mile when it comes to serving our valued customers. Always be there, on time and properly presented. Whats in it for you? At Booker, along with being a great place to work and giving you an opportunity to get on in your career, we also offer the following fantastic package of benefits: • A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year., • After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day, ie. thirteen times a year. In addition to 10% off at Tesco Cafe and 20% off all F&F purchases., • 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals through-out the year., • Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply., • Free eye test when you spend £50 or more. You can also save 30% when you spend £50 or more on glasses, prescription sunglasses and contact lenses., • 50% off health checks at Tesco Pharmacy., • Exclusive access to discounted RAC breakdown cover rates, • An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme., • After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount., • Retirement savings plan (pension) - save up to 5% and Booker will match your contribution., • Life Assurance - You are covered for death in service life cover of up to three times annual pay, • Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme and Virtual GP for you and your family. Booker is the UK's leading food & drink wholesaler. We are privileged to serve independent retailers, caterers and small businesses, from locations across the country. We operate over 190 cash and carry branches, eight distribution centres, five Best Food Logistics sites, as well as six support centre locations across the UK. Diversity, equity and inclusion (DE&I) at Booker means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we’re a place where Everyone’s Welcome. We know life looks a little different for each of us. That’s why at Booker and Best, we always welcome conversations about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we may be able to support you. We’re proud that Booker is a Disability Confident Committed employer and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support you can expect, please contact Please note We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, and driving roles. On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview. For more information about us please visit

For the past 20 years, ProPharma has improved the health and wellness of patients by providing advice and expertise that empowers biotech, med device, and pharmaceutical organizations of all sizes to confidently advance scientific breakthroughs and introduce new therapies. ProPharma partners with its clients through an advise-build-operate model across the complete product lifecycle. With deep domain expertise in regulatory sciences, clinical research solutions, quality & compliance, pharmacovigilance, medical information, and R&D technology, ProPharma offers an end-to-end suite of fully customizable consulting solutions that de-risk and accelerate our partners’ most high-profile drug and device programs. The Multilingual Medical Information Specialist (MMIS) position is part of the ProPharma Medical Information Contact Center and follows all corresponding regulations, industry standards, and client/internal policies regarding medical information and the collection and documentation of adverse events, special situation events, and product complaints Essential Functions Include: Medical Information service delivery • Responds to unsolicited consumer, health care professional and other external customer requests for medical and safety information received via telephone, website/e-mail, letter, fax, and scientific meetings on behalf of ProPharma` s pharmaceutical clients., • Provides labeled and unlabeled medical/safety information responses in accordance with regulatory requirements, industry standards and client and ProPharma internal policies and practices., • Accurately identifies, documents and reports adverse events, pregnancy reports, special situation events and product complaints in a clear and concise manner per government regulations, ProPharma`s Standard Operating Procedures (SOPs) and client Working Practices (WPs)., • Translating English documents into the target language or vice versa and delivering these translated responses either on the phone or in writing., • Ensures tasks are completed within the deadlines documented in the agreed ProPharma SOPs and WPs., • Formulates and provides accurate responses utilizing approved labeling and company standard responses, published literature and other data. Assists with writing custom medical information responses utilizing this data., • Logging all enquiries handled in an accurate, comprehensive, and timely fashion into Inquiry Handling Systems. Quality Assurance, • Maintains quality in all areas of the job, including performing quality checks on Adverse Events, Product Quality Complaints, correspondence, and enquiries logged into the Inquiry Handling Systems, • Quality checking translations in line with the translation SOP. General, • Provides after-hours coverage on a rotated basis subject to business requirements., • Adheres to company and country-specific privacy policies, ensuring any confidential information or personal data related to ProPharma and its clients is managed in accordance with Data Privacy regulations described in ProPharma SOPs and the Confidentiality Statement within the Contract of Employment., • Complies with the Company’s health and safety policies., • Life science degree OR Nursing degree (RN/BS/BA/MS) OR Pharmacy degree, • Fluent in English & German, • Strong translation skills., • Excellent verbal and written communication skills, including proofreading, professional telephone etiquette and empathetic customer service skills., • Ability to write in a fluent and grammatically correct manner in the target language for the role, • Working knowledge of medical terminology, pathophysiology, pharmacology, regulations and industry standards., • Strong cognitive abilities, including verbal reasoning, critical thinking and analytical ability., • Ability to multitask with attention to detail within restrictive timeframes, including sound planning, prioritizing and organizational skills., • Proactive with demonstrative ability to independently identify problems and suggest effective solutions., • Ability to learn, take instruction and apply to daily operations/tasks., • Receptive to constructive feedback and able to take responsibility for work allocated., • Self-motivating. Ability to demonstrate initiative and internal drive. Willingness to seek out additional workload projects., • Effectively work independently and as part of a team.

Medical Governance Manager – UK UK | Medical Affairs | Governance & Compliance We’re looking for an experienced Medical Governance Manager to lead UK medical compliance and governance within a pharmaceutical environment. This role suits a confident decision-maker with strong regulatory expertise who can partner cross-functionally and act as the ABPI final medical signatory. What You’ll Do • Act as ABPI final medical signatory, • Own and maintain the UK medical governance framework and SOPs, • Ensure compliance with ABPI Code, GCP, ICH, and ethical standards, • Lead audits, risk assessments, investigations, and corrective actions, • Oversee PMCPA complaints and external regulatory correspondence, • Lead Disclosure of Transfer of Value processes, • Review and approve promotional and medical materials, • Advise senior stakeholders on governance and compliance risks, • Align UK activities with global compliance initiatives What We’re Looking For • Degree qualified, • Strong pharma experience in medical governance or medical excellence, • ABPI final medical signatory status, • Excellent stakeholder management and communication skills, • Comfortable working autonomously in a high-accountability role Why Apply? • High-impact, senior governance role, • Real ownership and decision-making authority, • Broad UK and global exposure Please Apply now using the "Easy Apply" button.

Job description: Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Versace, Church’s, Car Shoe and Luna Rossa brands, and has employees of over 100 nationalities. JOB PURPOSE As Prada Client Advisor, You guarantee an extraordinary and memorable luxury customer experience, placing the Client above all, discovering their needs and expectations, fostering meaningful relationships, serving as a Brand Ambassador. You convey and promote the Brand philosophy and Values to the final Clients guiding them into the world of Prada. You hold yourself accountable to achieve your individual and team sales target, acting as proactive player in ensuring the best service and responding to the customer needs for both in store and on ecommerce channel. RESPONSIBILITIES • Place the Customer at the center, creating a welcoming environment and striving to meet their every need and request, providing them with an excellence service in accordance to the “client journey ceremony”;, • Be driven to exceed individual sales targets and maximize own sales performances contributing to the success of the entire store;, • Be driven to exceed KPI goals, ensuring the highest quality of sales and customer service;, • Demonstrate an excellence knowledge of the products as well as Prada history, culture and DNA;, • Capture Customer data into the Company CRM to connect to the client, maintain and developing the relationships to offer a personalized approach and develop future opportunities;, • Embrace and promote the Omni Channel mindset;, • Build and maintain an ample knowledge of the world of luxury fashion by being constantly informed on fashion trends and competitors, with the purpose to be able to discuss them with the customers and to give advises;, • Take ownership of resolving Client complaints liaising with the line manager and Client Service team, when necessary;, • Operate with the highest level of care and respect for the Products;, • Utilize Company digital tools actively to offer a complete and integrated luxury experience;, • Host and conduct customer appointments either in presence or leveraging technology to do virtual meeting;, • Work in synergy with the Back of House, participating to the daily operations of the store and maintaining an organized stock room;, • Act in compliance to Company procedures on operational guidelines and stock procedures, as well as security, cash activity, inventory, logistics and all main reporting activities requested by head office, ensuring that Company policies and procedures are proactively executed;, • Work as a team player and partner with fellow colleagues, foster open and constructive communication, to ensure a consistent exceptional experience and contribute to a positive working environment, embracing Diversity and inclusion values. KNOWLEDGE AND SKILLS Similar experience within a luxury or premium brand Understanding of luxury customer service Experience in building a long-lasting relationship with clients Being able to work in a team as well as alone Excellent communication and interpersonal skills Fluency in English Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth. Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.

About the role Tea is brewing. Café doors are opening. The day is about to start, and so are our café team members. They’re the talented people making every day a little better for our customers. Now, you can join them. As a Team Member in our café, you're part of everything - a bit of cooking, a bit of chatting with customers, and a lot of impact. As someone dedicated to great service, you’ll make sure that every dish you prepare and serve lives up to the promise of our menu and meets all safety standards. Along with this, you’ll help keep everything, from kitchen equipment to customer tables tidy and clean. It’s a lively role, full of everyday challenges, but that’s just one of the reasons it’s so exciting. A few other reasons include flexible working hours, opportunities for progression and so much more. It’s our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you’d like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you. The table shows the periods of time in the week we’d like you to be available to work – the availability windows. We will schedule your contracted hours within these times, and you’ll have 3 weeks’ notice of exactly when your shifts will be. We are happy to support flexibility for our colleagues, therefore if the times you’re available to work match closely but not exactly to the times we are advertising, we’d still love to hear from you. Click here to read more. Please note that you need to be 18 or over to apply for this role. You will be responsible for Whilst specific responsibilities will be dependent upon the changing needs of Tesco as a business, the following provides an overview of the role’s key responsibilities and measures: • Keeping kitchen equipment and utensils clean and tidy., • Serving customers quickly, efficiently and with care., • Following food safety and hygiene regulations while keeping daily records., • Practising first in, first out (FIFO) stock rotation to keep our food fresh., • Accepting deliveries and handling the safe storage of food., • Being aware of (and following) all operational policies and procedures., • Preparing, cooking, and serving food according to our café’s delicious menu., • Making sure we maintain our standards and all food products are available., • Knowing our café’s menu inside and out and serving food exactly as it’s intended., • Resolving customer complaints and passing on information to the Café Manager., • Staying up-to-date with business communications and exciting new initiatives. You will need • A commitment to hospitality and excellent customer service., • Knowledge of Health and Safety standards., • Comfortable working in a team., • Great communicator with a proactive attitude., • Ability to multitask and work well under pressure., • Confident using your initiative to improve ways of working., • Good at planning and keeping things organised. Alongside a fantastic work life balance, we offer excellent benefits that help make The Cafe a great place to work. These include but aren’t limited to:: • Colleague Clubcard after 3 months service - 10% increasing to 15% after every pay day for a four-day period, off most purchases at Tesco, • Request flexible working from day one, • Retirement savings plan, • Life Assurance, • Access to free wellbeing services with a range of resources to support your mind, body, and life, • An exclusive deals and discounts website saving you money on everyday purchases, treats for the family, eating out and utility bills for the home, • Uniform provided and policies to support you for all of life’s moments, big and small, • Holiday starting at 28 days (Including Bank Holidays) With 329 Cafes across the country and counting, our teams work closely to make sure that the customer experience is to the best standard and service; no two days are ever the same! Tesco Cafes are a great place to work, with a genuine family feel - truly a Place to Get On. Diversity, equity and inclusion (DE&I) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we’re a place where Everyone’s Welcome. We know life looks a little different for each of us. That’s why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support. We’re proud to have been accredited Disability Confident Leader and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here. On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.

INTERNATIONAL RECRUITMENT & HR EXPERTS ACROSS THE PLASTICS, PACKAGING, SPECIALITY CHEMICALS, LIFE SCIENCES, BIOPOLYMER, FOOD ADDITIVES & INGREDIENTS, ENERGY AND RECYCLING SECTORS SINCE 1975. Key Account Manager, Industrial & Electrical Polymer raw materials (Polyamides) Location: United Kingdom Job ref: CST/64702 Salary: Highly attractive – commensurate with experience The Company: Our client is a global leader in high-performance engineering polymers, supplying advanced material solutions to major OEMs and tier suppliers across automotive, industrial, electronics and consumer markets. With a strong reputation for technical excellence, innovation and customer partnership, the organisation delivers premium specialty materials that support lightweighting, sustainability and next-generation product design. Their UK operation is well-established, highly respected, and offers an exciting environment for professionals looking to grow within a dynamic, technology-driven industry. Primary purpose: Achieve the agreed sales / account objectives as defined annually by the Sales Manager. Identify, develop and commercialize new business typically via multiplication of successful existing or newly developed applications at existing (and new) accounts. The Role: • Define and execute the sales / account plans derived from the various product line strategies and to realize annual sales and account objectives., • Execute negotiations about pricing and delivery within boundaries set by sales and product management. Responsible for quotations, contracts, complaint ownership and consignment contracts., • Responsible for defining, developing and commercializing new projects, customers and applications within the UK strategy and the ambition of individual product lines., • Responsible for leveraging and coordinating technical colleagues’ efforts for accounts and projects. Co-ordinate all internal activities concerning the account to ensure a consistent approach in sales, support and development., • Responsible for positioning new value propositions at target accounts for commercial development and for communicating value propositions to the market., • Accountable for initiating development agreements with customers and responsible for communicating the business case to the Sales Director for approval., • Responsible for adding and maintaining projects to internal tracking systems., • Develop and maintain networks at adequate levels of the value chain and accounts organization focusing on engineering, technology and sales., • Responsible for internal communications and to the customer in new product development needs / requests / availability., • Responsible for collecting market information and communicating current and emerging needs for existing and potential accounts within the region to drive new business development., • Responsible for accurate sales forecasting., • Responsible for monitoring credit limits as defined by the Credit Risk Manager and if needed, initiating a request for a higher (or lower) credit limit to the Credit Risk Manager., • Ownership for handling communication to the customer regarding complaints and proposing settlements (including product returns) to be approved by the Sales Director., • Accountable for communicating timely, accurate instructions to the accounts receivable administrator., • Responsible for the timely communication of potential bad debts and for preparing and settling rebates after approval of the Sales Director. Knowledge and Educational Level: • Ideally degree in a relevant technology and / or business related field, • Knowledge of the plastics/polymer raw material industry and markets, detailed know-how of products, applications, competitive materials and competitors., • Knowledge of sales processes, • Experience of finance, product management and additional understanding of technical service and application development., • Excellent communication and social skills. Required Level of Experience • Minimum of 5 years’ relevant B2B experience sales and business development., • Knowledge of Polymer materials. Experience of polyamides is of particular interest, • Analytical with good judgement, business sense and problem solving skills., • Strong negotiator, able to identify customers’ needs, persuasive when presenting ideas., • Team player and able to work independently., • Creative with entrepreneurial experience., • Relation builder with good social and networking skills, • Structured worker with good time management and project management ability. For reasons of better legibility, the simultaneous use of the language forms male, female and diverse (f/m/d) is avoided. All personal designations apply equally to all genders. For UK roles, candidates must be eligible to work and live in the United Kingdom. Proof of eligibility will be required with your application. To apply please contact Conrad Taylor 0044 (0) 1789 207070 CONNECT WITH ME ON LINKEDIN. Why select Listgrove? • Five Decades of Market Intelligence, • Unrivalled Industry Networks, • Recognised International brand, • HR Qualified Professionals To hear from our clients on how we have supported their search for talent and HR needs, please visit Listgrove’s Case Studies page. Please visit for more information on our services, global success and testimonials. Listgrove Limited Registered in England No: 01197713

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