Trabajos complaints manager en BangorCrear alertas

Sushi King is a Restaurant and takeaway business in Bangor that has operated since 2023. Following its acquisition by 4XD Restaurants Ltd in September 2026, the company is recruiting a manager to oversee the store’s full daily operations and support the directors in developing the business. The manager will oversee dine-in, takeaway, and delivery sales, working closely with the chef and other employees. The role includes staff management, stock control, customer service, delivery partner coordination, EPOS administration, and financial reporting to the directors and accountant. Key responsibilities Manage daily store operations, including opening, closing, service preparation, and coordination between the kitchen and front-of-house team. Oversee dine-in, takeaway, and delivery orders, maintaining accuracy, timely service, and consistent quality. Manage orders and operational relationships with Deliveroo, Bangor Eats, and Just Eat, including menu availability, pricing updates approved by the directors, order issues, and delivery handovers. Monitor delivery platform performance and resolve cancellations, refunds, missing orders, and payment discrepancies with the relevant partner. Prepare staff rotas, allocate duties, monitor attendance, and arrange cover according to trading needs. Supervise and train staff, maintaining clear service procedures and supporting team performance. Work with the chef to plan food preparation, maintain availability, and manage demand across all sales channels. Manage inventory, stock checks, purchasing, supplier coordination, stock rotation, and waste control. Oversee the EPOS system, keeping products and approved prices accurate and coordinating with the provider to resolve technical issues. Complete daily till checks and reconcile cash, card, EPOS, and delivery platform sales, recording any differences and following up on discrepancies. Track delivery platform commissions, fees, refunds, and settlements to support accurate sales reporting. Prepare daily sales summaries and provide the accountant with sales reports, purchase invoices, expense records, and reconciliation information. Respond to routine accounting queries and provide supporting records for bookkeeping and period-end reporting. Monitor sales, staffing costs, purchasing, and waste, reporting performance and concerns to the directors. Handle customer feedback and complaints professionally. Support promotions and local marketing, coordinating offers across the store and delivery platforms. Maintain food hygiene, allergen procedures, cleanliness, and safe working practices. Keep operational records organised and escalate significant staffing, financial, or service issues to the directors. Skills and experience Experience supervising or managing a restaurant, café, takeaway, or similar hospitality business. Strong staff management, rota planning, and organisational skills. Experience using EPOS systems and managing online delivery platforms. Ability to reconcile daily takings, review settlement reports, and maintain accurate financial records. Understanding of inventory management, purchasing, waste reduction, and cost control. Knowledge of food hygiene, allergen procedures, and safe food handling. Clear communication skills and confidence liaising with customers, suppliers, delivery partners, and the company’s accountant. A practical, hands-on approach to leading a small team during busy service periods. Availability to work shifts reflecting the store’s opening hours. What success looks like! Efficient service across all sales channels, reliable staff coverage, controlled stock and costs, accurate daily reconciliations, timely reporting to the accountant and directors, and consistently satisfied customers.