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About John Charcol Established nearly 50 years ago, John Charcol is one of the UK's most respected whole-of-market mortgage and protection brokers. With flagship offices in central London and Southampton and advisers operating nationwide, we combine experience, scale and innovation to deliver high-quality, client-first financial advice. About the Role This is a pivotal 1st line of defence role where you'll be at the heart of adviser quality and development. Reporting to the Compliance Manager, you'll own and embed our T&C scheme, coach advisers to be the best they can be, and help shape the culture of a business that genuinely puts customers first. This is not a generic L&D or people development role. You will be working within a regulated mortgage and protection environment and will need a strong working knowledge of FCA rules, MCOB, Consumer Duty obligations and TCF principles from day one. What You'll Be Doing • Maintaining and embedding the T&C scheme, ensuring all aspects are adhered to across the business, • Conducting observations across all product areas, providing constructive feedback and highlighting areas for development and business improvement, • Conducting 1-1s with advisers to discuss performance and KPIs, manage risks and drive better customer outcomes, • Creating, implementing and managing development plans with advisers to address performance issues, risks and development needs, • Providing coaching and development to improve adviser quality and customer outcomes, • Facilitating and delivering induction training as required under the T&C scheme, • Developing and growing effective relationships across all John Charcol departments, • Responding promptly and with appropriate diligence to any complaints received, • Ensuring adherence to compliant process within all sales and champion good Conduct Risk behaviours, • Presenting a professional approach with a high standard of service quality, integrity and conduct What We're Looking For Essential: • Minimum 2 years' experience in a T&C, compliance supervision or 1st line compliance role within FCA regulated financial services, • Demonstrable knowledge of FCA regulation, MCOB and Consumer Duty obligations, • Strong knowledge of the UK regulatory environment and FCA regulation, • Strong interpersonal and relationship building skills, • Good IT skills across Word, PowerPoint, Excel and Outlook Desirable: • CeMAP or equivalent qualification, • Formalised compliance qualification Why John Charcol? This is a fantastic opportunity to make a real impact in a business that values quality advice, professional development and doing the right thing for customers — backed by the resources and ambition of the growing Pivotal Growth Group. Interested? Apply on LinkedIn - we'd love to hear from you. #TrainingAndCompetence #Compliance #FinancialServices #MortgageBroker #JohnCharcol #Southampton #Hiring #JobOpportunity

About the Business Quilter plc is a leading wealth management business, helping to enable brighter financial futures for every generation. Quilter oversees £126.3 billion in customer investments (as of August 2025). It has an adviser and customer offering spanning financial advice, investment platforms, multi-asset investment solutions, and discretionary fund management. The business is comprised of two segments: Affluent and High Net Worth. Affluent encompasses the financial planning business, Quilter Financial Planning, the Quilter Investment Platform and Quilter Investors, the multi-asset investment solutions business. High Net Worth includes the discretionary fund management business, Quilter Cheviot, together with Quilter Cheviot Financial Planning - offering a highly personalised service to private clients, charities, trustees, and professional partners. Quilter Cheviot has presence throughout the UK, Ireland and Channel Islands. At Quilter we never stand still. Our foundations are rooted in our extraordinary expertise, which is trusted by hundreds of thousands of customers, but we have great ambitions to stay one step ahead and make an even greater difference to the people and communities we serve, including our colleagues. Our business is transforming, continually modernising, and becoming even more customer centric. So, if you want to be bold in the pursuit of your ambitions, bring new ideas, and challenge and evolve what we do, it's the perfect time to join us! About the Role Level: 2 Department: Customer Service Centre Location: Southampton, hybrid after training Contract type: Permanent, Monday until Friday Salary: paying up to £29,000 (based on 40 hours per week) starting salary £26,500 Our Customer Service Advisors receive between 30-40 phone calls a day. They handle queries, having been trained to explain complex information in a way our customers will understand. At times, our advisors may deal with complaints, liaise with different areas within our business and investigate certain calls. No matter what our advisors are dealing with, they always ensure they honour given time scales to our customers and fulfil our promises for call backs, updates or emails. As our customers' needs evolve, our advisors are trained in how to show empathy in emotional or challenging situations, and to have resilience when dealing with difficult conversations. Our colleagues play a vital role in our business, so we do what we can to acknowledge their hard work by holding regular recognition and social events, that provide awards, prizes and contribute to peer reviews. I'm looking for client-focused individuals with a passion for customer service to join our fast paced, dynamic environment to help us provide our customers with the support they need when they call us about Quilter pension and investment products. Working in our Customer Service Centre, successful candidates will build relationships and rapport, showing empathy and resilience when dealing with client queries; often needing to liaise with departments across our business to manage the varied and sometimes complex phone calls we receive. If successful, you will join one of our teams and undergo comprehensive classroom training before you 'go live' in your role. You will receive support to help you achieve your future short and long-term goals and ambitions through regular coaching and monthly one to ones with your manager. To ensure candidates have the most rewarding and informative experience during the recruitment process, they are invited to come to an Assessment Centre. During the Assessment Centre candidates will be able to shadow our Customer Service Advisers and listen to live calls. There will also be a practical call assessment and a knowledge retention test hosted by our training team, together with a competency-based interview asking candidates to draw from their previous relatable experiences. -Team Manager About You You will be passionate about providing the best possible service to your customers. You will be confident speaking to customers and taking over 30 phone calls a day to explain detailed information, and be a key point of contact for the business. (Mandatory skill for this role, as this is a fast paced position we require resilience) You will be able to demonstrate that you're continuously able to develop and adapt in a fast-paced and constantly changing environment, and are receptive to all feedback. Your experience will show you're able to handle sometimes complex and challenging conversations professionally and with empathy, ensuring customers are always supported. We value diversity and strive to promote inclusivity in all aspects of our culture. We believe in equal opportunities for all, ensuring that no applicant encounters less favourable treatment based on anything but their skills, qualifications, experience, and potential. We celebrate the unique contributions of a diverse workforce and create a respectful, nurturing environment where every colleague can thrive. Do the right thing: We act with integrity and are proudly committed to going above and beyond in service of our clients and the support we provide our communities. Always curious: We continuously seek new ideas and knowledge so we're one step ahead of our clients' needs. We look for inspiration everywhere and encourage experimentation, recognising that this is how we create brilliant solutions for brighter futures. Embrace challenge: We aim high to transform our potential into meaningful outcomes. With ambition as our driving force and a steadfast commitment to growth, we succeed for the good of every generation. Stronger together: Combining our diverse talents, we accomplish more collectively than we ever could do alone. We speak openly, actively listen, and support each other, and constructively challenge and embrace new ideas. We seek empowerment and demonstrate ownership and trust, with the confidence to make impactful decisions. #LI-EW1 Inclusion & Diversity We value diversity and strive to promote inclusivity in all aspects of our culture. We believe in equal opportunities for all, ensuring that no applicant encounters less favourable treatment based on anything but their skills, qualifications, experience, and potential. We celebrate the unique contributions of a diverse workforce and create a respectful, nurturing environment where every colleague can thrive. Values Do the right thing: We act with integrity and are proudly committed to going above and beyond in service of our clients and the support we provide our communities. Always curious: We continuously seek new ideas and knowledge so we're one step ahead of our clients' needs. We look for inspiration everywhere and encourage experimentation, recognising that this is how we create brilliant solutions for brighter futures. Embrace challenge: We aim high to transform our potential into meaningful outcomes. With ambition as our driving force and a steadfast commitment to growth, we succeed for the good of every generation. Stronger together: Combining our diverse talents, we accomplish more collectively than we ever could do alone. We speak openly, actively listen, and support each other, and constructively challenge and embrace new ideas. We seek empowerment and demonstrate ownership and trust, with the confidence to make impactful decisions. Core Benefits Holiday: 182 hours (26 days) Quilter Incentive Scheme: All employees are eligible to participate in incentive scheme, to incentivise business performance and their contribution. Pension Scheme: A non-contributory company pension scheme that can be boosted through personal contributions. Private Medical Insurance: Single cover as standard with options to increase cover to include your partner or children. Life Assurance: 4x your salary. Income Protection: 75% of salary, less state benefits, payable after 26 weeks of absence. Healthcare Cash Plan: Jersey employees only In addition to our core benefits, we offer a range of flexible benefits to UK employees that you can choose from and pay for conveniently via a salary deduction.

Technical Manager Hybrid Working - South of England £50,000 - £60,000 I'm currently looking for a Technical Manager to join a growing food business, supporting key retail accounts within fresh produce. This is a highly visible, customer-facing role with a great mix of supplier engagement and retailer interaction. The Role You'll take ownership of the technical relationship with major UK retailers, ensuring product quality, compliance and performance across a global supply base. You'll be involved in: - Managing supplier and grower relationships (UK & overseas) - Supporting retailer requirements and technical standards - Monitoring KPIs such as complaints, waste and shelf life - Leading site visits, audits and improvement plans - Supporting product trials, benchmarking and innovation Key Responsibilities - Manage supplier performance and ensure compliance with retailer standards - Act as a key technical contact for retail accounts - Own KPI tracking, reporting and analysis - Support audits and drive continuous improvement across the supply chain - Work cross-functionally with commercial, technical and operations teams - Contribute to product development, packaging and shelf life improvements About You - Experience in a Technical Manager or Senior Technical role within food/fresh produce - Strong knowledge of UK retailer standards - Confident managing both suppliers and customer rela...

Product Development Scientist Working Hours: Monday to Friday (8:00am - 4:00pm) Salary: £30,000 - £32,000 + 5% bonus Benefits: Private Healthcare 25 days annual leave, with the option to buy or sell up to 5 additional days Income Protection Insurance Life Assurance Pension scheme with employer contributions up to 12% Benefits platform Job Scope As part of assigned projects, the Product Development Scientist will contribute to the development of new In Vitro Diagnostics (IVD) products and/or the improvement of existing technologies. This role spans the full product lifecycle, from feasibility through to launch, ensuring compliance with design requirements and quality system procedures. Key Responsibilities Participate in all stages of the product development process, following direction from the Team Manager Provide regular updates to the Team Manager and Technical Experts on project progress, including technical performance and timelines Ensure accurate completion and availability of documentation related to assigned activities Support technical investigations into complaints and non-conforming performance trends Contribute to the evaluation and testing of new raw materials and technological innovations Troubleshoot issues associated with existing products Assist in developing process design specifications and conduct studies to confirm processes meet defined requirements Analyse and interpret experimenta...

Ready to take your collections expertise to a place where your wellbeing, growth, and individuality are genuinely valued? This Collections Associate role in the finance sector is your chance to join a team that puts people first- offering flexibility, hybrid working, and a benefits package that’s hard to beat. If you want to make a real impact, be heard, and develop your career in a supportive environment, this is the move you’ve been waiting for. Reporting to the Recoveries Manager, you will be responsible for: • Managing early arrears cases in line with established recoveries policies, • Handling a portfolio of customers in arrears, ensuring timely contact and resolution, • Investigating reasons for non-payment and securing commitments to clear arrears, • Applying vulnerable customer and forbearance policies to ensure fair outcomes, • Using early warning indicators to inform decisions and escalate cases as needed, • Keeping accurate, up-to-date notes and preparing management information, • Liaising with internal teams to resolve issues and support asset management, • Preparing documentation for formal arrangements and asset substitutions, • Contributing to monthly review meetings and supporting ad-hoc payment requests, • Delivering consistently high-quality customer service and logging complaints appropriately, • Maintaining regular interaction with sales, brokers, and other departments

IT Service Manager Position: Service Manager Location: Ringwood, Hampshire + Hybrid home working Salary: £30 - £33k DOE + Benefits + Company Profit Share Hours: 37.5 hours per week The Role As a Service Manager, you will be part of an established service management team responsible for the day to day operation of our business as usual support services. This includes line management responsibilities, supporting and developing a team of Support Desk Engineers to ensure daily operations run smoothly and effectively. You will help maintain our key performance indicators, producing customer reports, and serving as an escalation point for both internal and external stakeholders. In addition, you will analyse service metrics contributing to the problem management process to identify trends, anomalies, and opportunities for service improvement. Duties include: • Support the team to meet and achieve our key performance indicators and service levels., • Produce and analyse customer facing reports, transforming data into clearly presented documents, providing details on service quality, customer experience and trends., • Line management and development for Support Technicians - recruit, train, mentor, and support colleagues to their best potential., • Management of high severity and major incidents tickets, ensuring tickets are aligned to the existing processes and lifecycle., • Promote excellent customer service, acting as a point of escalation for complex queries or complaints. Skills and Experience: • Experience and knowledge of utilising ITIL best practice., • Excellent communication skills, with the ability to engage effectively with stakeholders at all levels., • Ability to prioritise workload, balancing multiple demands while maintaining service quality., • Willingness to learn and succeed., • Experience managing SLAs and KPIs to ensure consistent, high quality service delivery. The role is subject to a standard clear DBS being received. Some travel to customer sites may be involved, so you must have a full UK driving license. The Package: • Company Profit Share (first £3,600 is tax free)., • 22 days annual leave plus bank holidays, increasing with length of service., • Birthday as additional paid leave., • Additional paid leave (dependent on company performance)., • Company sick pay policy., • Pension Scheme., • Private Medical Insurance including dental., • Free Parking., • Hybrid Working., • Progression opportunities., • Fresh fruit, the occasional pizza and a posh coffee machine! Trusted Technology Partnership Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. We are an Employee Ownership Trust - a growing company. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments. Join our friendly company, where a great team and a positive culture await you. JBRP1_UKTJ

Paraplanning Team Leader - Salary £50,000 - £52,000 DOE + Excellent Benefits Based: Home Based with access to office in Hampshire We are searching for an experiencedand professionalParaplanner who is ready to move into a Paraplanning Team Leader role with our client, a large market leading wealth management firm. Suitable candidates must be fully Diploma 4 qualified and will ideally be on the way to becoming Chartered. Your role will be to support the Paraplanning Manager with the team management daily - whilst also undertaking some paraplanning duties, specifically managing the Holistic team of Paraplanners although Defined Benefit transfer knowledge is also essential. Key Responsibilities: • Managing the team on a day-to-day basis, ensuring pipeline management Maintaining management information to track activity for both themselves and advisers Taking accountability for team performance, supporting the Paraplanners achieving their goals Mentoring and developing trainees and new starters to competent status Providing technical support to the team, deliver training sessions to upskill knowledge Managing quality within the team, identify trends and issues, and ensure improvements Assisting in the development, design and implementation of processes and procedures Contributing to change management initiatives to constantly improve and drive efficiencies Promoting and maintain the relationship with the Business Quality Team Being a role model and leading by example; demonstrating best practice, acting compliantly, and working efficiently, encouraging and shaping the team to be just as effective. Deputising for the Paraplanner Manager during periods of their absence. Ensuring that the Paraplanning team act as an effective first line defence, ensuring compliance with FCA requirements and suitability of advice. • Use research tools to ensure independent/whole of market/holistic advice is provided to the Client, • Review Client Fact-Finds/Client Meeting notesagainst defined Compliance guidelines, • Issue clear and accurate feedback confirming required actions to avoid complaints, • Liaise with consultants for additional information to support the recommendations made, • Prepare draft suitability reports within an agreed timescale for the Client Essential Skills and Experience: • Current and provenParaplanning experience ideally within an independent advice firm, • Experience of holistic paraplanning and file checking is essential ideally 3 years minimum, • Experienced within pensions specifically pensions transfers (DB schemes) - ideal but not essential, • Excellent analytical and evaluation skills, • Dealing with FSA objectives, Principles, advice processes and propositions, • Fully Diploma 4 qualified with some advanced qualifications or willing to work towards Chartered status, • Strong organisational skills with good IT skills are essential, • Excellent communication skills and high level of numeracy is essential, • Some supervisory experience would be ideal but is not essential This is a great opportunity for an experienced Paraplanner to move into a Team Leader / Management role. Full training will be provided for the successful candidate on our clients business process, workflow, and back-office system. Apply today or telephone us for more information about this role. Radley Recruitment is dedicated to helping you find your next career move, so if you are looking for a new role, submit your CV and we can help you find that perfect job. JBRP1_UKTJ

External Contracts Manager –Hampshire £48,383 per year 37 Hours Per Week Permanent We are currently recruiting for an External Contracts Manager on behalf of a leading Housing Association to support the delivery of planned works and compliance programmes across their housing stock portfolio. This is a fantastic opportunity for an experienced construction or property professional with a strong background in contract management, planned maintenance, and social housing compliance. The successful candidate will be responsible for managing externally delivered planned works contracts, ensuring projects are delivered safely, on time, within budget, and to the required quality standards. The role will involve working closely with contractors, consultants, residents, and internal stakeholders across multiple geographical locations. Responsibilities Manage planned maintenance and cyclical works programmes across housing stock Specify, procure, and oversee external contractor-delivered works Prepare work packages and tender documentation Monitor contractor performance, quality, and compliance Ensure works comply with CDM Regulations and Health & Safety legislation Manage budgets, invoices, and financial reporting Carry out inspections and quality assurance checks on completed works Attend contractor progress meetings and manage project delivery Resolve customer complaints and maintain excellent resident satisfaction Ensure works are delivered in line with procurement and financial regulations Produce progress updates and reports for senior management Work collaboratively with internal operational and asset teamsRequirements Experience managing planned works or compliance contracts within social housing Strong contractor and stakeholder management experience Knowledge of CDM Regulations, asbestos regulations, and construction compliance Experience procuring and managing building contracts Good financial and commercial awareness Ability to manage multiple projects and programmes simultaneously Strong communication and organisational skills HNC/HND or equivalent in a building-related discipline preferred Full UK Driving Licence and access to a vehicleIf you're looking for work but this role isn’t for you, please feel free to get in touch with what you're looking for. Contact: James Glover at Service Care Solutions on (phone number removed) or via email at (url removed)

Scheme Manager Location: Southampton Salary: £13,988 per annum Vacancy Type: Permanent, Part Time (20 hours per week) Closing Date: 15 th June 2026 Are you passionate about helping people live independently in a safe and supportive environment? At Stonewater, we're looking for a proactive and caring individual to join us at Raglan Court, a welcoming retirement living scheme in Southampton. As our Scheme Manager , you'll be the friendly face of the scheme, supporting the Delivery Manager with day-to-day operations and ensuring our residents feel safe, supported, and empowered to live independently. You'll take ownership of essential safety checks, including health & safety, fire safety, and the warden call system, making sure we meet compliance standards and deliver consistently high levels of service. Your keen eye for detail and proactive approach will help you identify and manage risks, including safeguarding concerns, and you'll be confident in taking appropriate action to ensure residents' wellbeing is always prioritised. What we're looking for • Experience in housing or customer-facing roles. Strong IT skills (Microsoft Office) and a willingness to learn new systems. Excellent record-keeping and attention to detail. A self-starter with great organisational skills and a passion for helping others. Clear communicator who works well with residents, colleagues, contractors, and external agencies. A practical problem-solver who delivers high-quality work and meets deadlines. Someone who takes pride in delivering excellent customer service, including resolving feedback and complaints. Job Description - Scheme Manager Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We're looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please proceed through the following link to be redirected to our website to complete your application. https://careers.stonewater.org/jobs/7751069-scheme-manager?promotion=2004511-trackable-share-link-jobsite-total-jobs

Scheme Manager Location: Southampton Salary: £13,988 per annum Vacancy Type: Permanent, Part Time (20 hours per week) Closing Date: 15th June 2026 Are you passionate about helping people live independently in a safe and supportive environment? At Stonewater, we’re looking for a proactive and caring individual to join us at Raglan Court, a welcoming retirement living scheme in Southampton. As our Scheme Manager, you’ll be the friendly face of the scheme, supporting the Delivery Manager with day-to-day operations and ensuring our residents feel safe, supported, and empowered to live independently. You’ll take ownership of essential safety checks, including health & safety, fire safety, and the warden call system, making sure we meet compliance standards and deliver consistently high levels of service. Your keen eye for detail and proactive approach will help you identify and manage risks, including safeguarding concerns, and you’ll be confident in taking appropriate action to ensure residents’ wellbeing is always prioritised. What we’re looking for Experience in housing or customer-facing roles. Strong IT skills (Microsoft Office) and a willingness to learn new systems. Excellent record-keeping and attention to detail. A self-starter with great organisational skills and a passion for helping others. Clear communicator who works well with residents, colleagues, contractors, and external agencies. A practical problem-solver who delivers high-quality work and meets deadlines. * Someone who takes pride in delivering excellent customer service, including resolving feedback and complaints. Job Description - Scheme Manager Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We’re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people’s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application

RESIDENT LIAISON OFFICER JOB DESCRIPTION Our business • Established in 1922 and incorporated in 1940, Chas Berger Limited is a Main Contractor providing a complete building service to companies and organisations throughout London and the South East of England, • From general building works for public and private clients, refurbishment and building contracts in excess of £1m through to multi million-pound framework agreements, Chas Berger Limited prides itself on its reputation for good quality service and excellent customer support Role overview • Working as part of a team on the company’s Planned Maintenance Social Housing and Refurbishment projects • Promote the company ethos of working in an open, honest and transparent manner at all times, • Responsible for ensuring that work is delivered safely, on time, within budget and to the agreed quality whilst exceeding client expectations, minimising risk and maximising opportunity for Chas Berger and its clients, • To understand, implement and adhere to the company SHEQ (Safety, Health, Environmental & Quality) ethos and ensure all employees and subcontractors do the same, being responsible for ensuring that SHEQ requirements are upheld to the highest of standards at all times Working hours • 8am to 5pm, Monday to Friday, with one hour for lunch • 25 days’ annual leave excluding public holidays MAIN DUTIES SHEQ • Ensure that company SHEQ policy and strategy is followed by all and highlight any concerns immediately to the Site Manager, • Liaise with line management, the Management Team and SHEQ Manager to ensure that SHEQ initiatives are implemented successfully, • Support, promote and develop an open, honest and transparent SHEQ culture at all levels, • Support and assist the Site Manager as required in compliance with SHEQ requirements, including but not limited to having a clear understanding of the Construction Phase Plan and engaging fully with all company SHEQ initiatives, • Assist the Site Manager with maintaining good order within site office and compound environment in accordance with both the company and legislative requirements, ensuring that all entering the office and compound do the same, • Assist the Site Manager with gathering any information required for handover packs and H&S Files, • Gather resident feedback as required during the course of the work Resident engagement, • Daily management of all resident engagement, liaison and communication on the project(s), • Leading on the development, review, updating and distribution of all resident communication documentation/material, ensuring high quality and compliance with client/project requirements, • Leadership on all resident issues, queries and/or complaints ensuring non-adversarial resolution is achieved, • Under the guidance of the Site Manager, provide a structured approach to resident liaison taking into full consideration health and safety, execution methods and quality, • Ensure that all systems in place to ensure works are completed in accordance with the company’s values and client’s requirements, reporting any exceptions to the Site Manager, • Develop effective working relationships with client representatives to reduce duplication and ensure consistency of information and approach keeping residents fully informed with regards to the programme, • Assessing where high risk/vulnerable/at risk residents are present and ensuring that the team tailors works according to the associated risk level, ensuring that any Safeguarding issues are reported to the Site Manager, • To report to the Site Manager as regards any events/issues, current or potential, which may affect our service, • Visit each resident prior to work commencing to introduce the company and communicate the scope of works, providing residents with contact numbers and a pack detailing the full RLO process, • Establish residents’ individual requirements by carrying out an initial resident profile, documenting any points discussed and tailoring individual communication plans accordingly, • Work with site staff to implement effective practices in terms of service delivery, communication and resident engagement, • Carry out a property condition survey and appliance survey with photographs where necessary with the resident before works start in the property, • Where appropriate, consult with resident representatives and groups, arranging meetings to communicate the programme, get feedback and discuss any other locally significant issues, • Manage complaints in line with our complaints procedure, • Attend community events as required, in or out of hours, including but not limited to presentations to resident groups, visits to schools etc, • Arrange satisfaction surveys for all residents, collating responses and work with project staff to use feedback to improve our service, • Recognise and encourage excellent performance amongst your colleagues and our supply chain, • Monitor and inspect works daily/continuously to ensure that service quality benchmarks are being adhered to, key performance indicators are met and target timescales achieved, reporting any exceptions to the Site Manager Reporting • Report to the Site Manager, • Provide honest, open and transparent reporting to line management, the Management Team and Directors as requested, at all times and in a consistent manner/format, • Attendance, preparation and reporting as required for all meetings in relation to the project, • Ensure that the required level and quality of information flows in a timely manner to the management team and client team Planning & Programming • Be familiar with any project KPIs and ensure that daily site activities support and underpin strong KPI results, highlighting any exceptions or issues accordingly and immediately, • Liaise with our supply chain, Site Manager and residents to ensure that daily attendance schedules are clearly communicated between all parties, including any changes thereto, • Keep residents fully aware of any programme changes, • Assist as required with booking and arranging access to residents’ homes Client Liaison, • Liaison with the client and contract administrator on both a formal and informal basis, • Ensure high client satisfaction is being achieved and constantly look to improve our client relationship SKILLS & KNOWLEDGE • Excellent people skills • Confident oral and written communication skills • Communicate in a timely and effective manner with all those who have a stake in the work • Effectively manage time in order to meet deadlines • Previous experience within resident liaison • Must have planned maintenance experience within the social housing sector Place of Work Your designated location for administrative purposes is the Bishops Stortford office of Chas Berger,current address The Lodge, Thremhall Park, Start Hill, Bishops Stortford, Hertfordshire, CM22 7TD, but as you are a mobile worker you will have no regular place of work. Chas Berger reserves the right to change your designated location to any other location in the London or the Home Counties/London suburban areas as may reasonably be required. Chas Berger will take account of your personal circumstances and give you reasonable notice before changing your designated location

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We are looking for a professional and friendly.Receptionist & Administrative Assistant.This role is ideal for someone who is organized, detail-oriented, and enjoys creating a welcoming environment while supporting day-to-day administrative operations.Greet and welcome visitors in a professional and

Head Receptionist – Luxury Salon (Gielly Green, London).Set the tone for a luxury salon experience - leading a front of house team where standards are everything.We are looking for a Head Receptionist to lead our front of house team and ensure a seamless, polished, and high-end client experience.Y

Complaints Handler – Banking & Financial Services (Remote). This is a great opportunity for experienced Complaints Handlers to join a fast-paced financial services environment where your decisions make a real difference. You’ll be trusted to manage complex complaints, deliver fair outcomes, and

At least 12 months’ experience handling complaints within a UK-regulated financial services setting. Complaints Specialist Advisor – Financial Sector (Remote UK based Working). You have to be able to write final written complaints response letters.

Our client is looking for a German Speaking Customer Support Advisor with a track record of delivering high-quality Customer Service, ideally online and over the phone, and who are comfortable in a fast-paced environment.Interested in learning more about this job Scroll down and find out what skills

Female* Extra Care Support Worker.Barfields Court, Lymington, SO41 9GN.We are currently recruiting Support Workers/Care Assistants to join our friendly and dedicated team at Barfields Court in Lymington.Whether you are experienced in care or looking to start a rewarding career in health.

We are currently recruiting experienced and compassionate Residential Child Support Workers to join our growing agency team supporting children and young people across residential childrens homes and supported accommodation settings.This is a rewarding opportunity for individuals passionate about ma

Are you looking for a rewarding career where you feel valued and supported? A role where you feel like you can really make a difference? Why not join the team and begin your career as aResidential Support Workerhere at Madiba.Madiba is an established provider of complex care in Yorkshire and we real

Salary after probation: Base salary of £30,252.

Residential Support Worker Full Time / Permanent Unqualified Rate: £14 per hour (plus sleep-ins) Qualified Rate (Level 3/4): £15 per hour (plus sleep-ins) Sleep-In Payment: £65 per night Location: Southampton Hours: Shift pattern on rotation Who are we? We are a local residential care provider of

All Care is a nation-wide company.We are dedicated to providing exceptional home care services that cater to the service users unique needs.We take immense pride in delivering personalised care packages through our team of well-trained and supervised staff.We are currently recruiting for Care Assist

Outpatient HCA – Head & Neck – Weekend Insourcing Opportunities.We are currently seeking experienced Outpatient HCA – Head & Neck (HCAs) to support weekend insourcing clinics in Southampton, helping deliver NHS waiting list initiatives across:.Vital signs, phlebotomy, ECG etc.This is

A great starting salary of £26,116 rising to £26,738 after 8 months of being here, plus incentives and bonuses.Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.Market leading paid carer’s leave, up to 2 weeks o

Warehouse Operative - Night Shift - Biggleswade.Night shift (10pm – 6am), 5 over 7 days including weekends.The Co-op, Biggleswade Distribution Centre, Pegasus Drive, Biggleswade, SG18 8YY .Please check you can reliably commute to the warehouse before applying** .We’re looking for Warehouse Ope

Start Date: 06/07/2026 What’s in it for you? A great starting salary of £26,116 rising to £26,738 after 8 months of being here, plus incentives and bonuses.Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us

Job Description Closing dateWarehouse Operative - Day Shift - Biggleswade£12.Day shift (6am – 2pm

Care Support Worker (Personal Assistant) Location: Perth, PH1 Salary: £13.Contract: Part time, Permanent Hours: 16 hours per week Shift Patterns: Monday, Tuesday and Thursday 9am - 6.Wednesday and Friday 8am - 3pm Saturday and Sunday 11am - 4pm.Drivers preferred Are you interested in working for an

Would you like to work in a company getting consistently Good and Outstanding Ofsted reports? Are you a qualified childrens support worker looking for your next exciting challenge?.We are seeking a dedicated Childrens Emotional Wellbeing Support Worker to join a family-oriented team in providing com

Ts & Cs apply) Town : Sleaford Typical Shifts are: Mon-Sun 7am - 2pm, and 2pm-9pm Full Time Join Voyage Care and Feel Valued, we reward your dedication with: • Enhanced evening and weekend pay at an additional 50p per hour (Ts & Cs apply) • Premium overtime rates at an additional £1 per hour (

These teams, along with your Manager, will provide you with opportunities to learn and develop professionally as well as enabling and supporting you to achieve professional qualifications and career progression opportunities - all free of charge. As the Senior, you will develop rotas, complete super