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Deputy Care Manager - Elderly and Dementia Care Location - St Albans Salary - £36,000 - £37,000 Job Type - Permanent Are you an experienced senior carer or deputy manager looking for your next step in dementia care? A well-regarded residential care home in St Albans is looking for a Deputy Care Manager to support the Registered Manager in delivering person-centred care to older people, including those living with dementia. The role You will work alongside the Registered Manager to lead the care team day to day, making sure every resident receives safe, compassionate and dignified care. You will step up to run the home in the manager's absence, and you will play a key part in maintaining high standards and CQC compliance. Key responsibilities Support the Registered Manager in the day-to-day running of the home, and deputise when needed Lead, supervise and motivate care staff, including rotas, supervisions, appraisals and training Oversee care planning, risk assessments and reviews, making sure they're person-centred and up to date Promote best practice in dementia care, including meaningful activities and positive behaviour support Monitor medication management, audits and record-keeping Make sure the home meets CQC standards and supports inspection readiness Build strong relationships with residents, families, GPs, social workers and other professionals Handle safeguarding concerns, incidents and complaints in line with policy Carry out pre-admission assessments and help new residents settle in Work hands-on shifts when needed, leading by example About you Experience in a senior carer, team leader or deputy manager role within elderly or dementia care NVQ / RQF Level 3 in Health and Social Care (essential), with Level 5 either held or in progress (desirable) Solid knowledge of CQC regulations, safeguarding and the Mental Capacity Act, including DoLS Confident with care planning, audits and medication management A warm, supportive leader who can motivate a team and hold them to high standards Calm under pressure, well organised and a clear communicator A genuine passion for improving the lives of older people and those living with dementia INDS

Cityworx are recruiting on behalf of a client, an established domiciliary care business, who are looking for a Registered Care Manager in the St Albans area. As the Registered Care Manager, you will manage the day to day running of the business effectively and efficiently. Allocating resources and monitoring performance to deliver high quality, safe and effective domiciliary to customers within budget. You will manage all aspects of the staff team, providing strong leadership so staff are clear about their respective duties and responsibilities and have the support they need to carry out their roles safely. As the Registered Manager, you will be responsible for the following; Provide a good service to customers Promote the rights of each customer and keep their wishes at the centre of their care and support. Prior to each service commencing make sure a full assessment of each customer’s needs and associated risks is carried out. Identify what the customer would like to achieve from their care and support. Create with the customer and/or their chosen representative a written individually tailored care and support plan that respects the customer’s wishes and promotes their dignity and privacy. Agree the plan and appropriate risk control measures to reduce the risks. Provide the customer, and where appropriate their representatives, with information about the service so that they are clear about what to expect and how they can raise any concerns. Apply excellent communication skills with customers, their families and representatives, staff and other health and social care professionals to deliver high quality homecare services. Keep all information about customers, their representatives and their families secure and confidential except where policy requires you to share to protect the interests of our customers. Manage the safety and quality of the business Be responsible for the safe delivery of the service in line with legislative requirements and company policy and procedures. Undertake training and development to keep up to date with the law, best practice and changes in company policy. Apply this knowledge to day to day management and delivery of care. Understand and monitor health and safety in the workplace and in the field. Act as lead for infection prevention and control. Maintain full and accurate records and reporting systems in accordance with legal requirements and to ensure the effective running of the business. Implement quality management and improvement systems. Effectively manage complaints and incidents. Carry out investigations relating to the quality of the service and use findings to make improvements. Be prepared to work flexibly to ensure the safe delivery of the service. Lead and manage staff Manage the effective recruitment, induction and training of all teams. Identify ongoing training needs and make sure staff are up to date with current best practice. Ensure there are sufficient numbers of suitably qualified staff allocated appropriately to meet service needs at all times. Implement company policy and procedures in relation to managing absence, disciplinary, capability and grievance matters. Provide information, guidance and ongoing supervision to enable staff to effectively and safely carry out their roles. Carry out appraisals and monitoring of staff performance. Ensure all emergency on-call issues are dealt with effectively, such as covering calls either directly or indirectly when care assistants are sick or absent. Promote the business Attend external meetings and represent the service in a positive manner Participate in the growth and development of the business. Work with the owner to achieve key performance targets We are looking for an experienced Registered Manager who has worked in a domiciliary care service previously. You will need to hold, or be working towards, a QCF Level 5 qualification in Health and Social Care. For this role, it is essential that you are a driver. If you meet these requirements then feel free to apply and we look forward to speaking with you

We are on the look out for a Buying Manager to join our Frozen Meat and Poultry category here at Tesco . Prepared Foods is a high performing growth category, operating across chilled convivence, food to go and our frozen food business. You will be responsible for the sourcing, buying and ranging of products for both private label and branded. You will lead on emerging customer needs such as health, convivence and global cuisines. The category offers opportunities to deliver key seasonal events across the summer, Christmas and Easter. Alongside launching great ranges, you will lead a market leading sourcing strategy to deliver cost benefits, security of supply whilst delivering on key sustainability and CSR requirements. The category is perfect for buyers with a broad skillset with a passion for developing propositions across different parts of the store. The role suits a candidate with a mixture of private label and branded buying experience., A great working relationship with both developers and technical is essential. • Executing a market leading food offer supporting the technical, product development and supply chain in collaboration with the customer team, • Developing, and managing branded & own brand suppliers, to deliver our customer propositions and our joint business targets whilst ensuring that product quality is achieved & maintained., • Building a customer focused, long term category strategy that delivers sustainable growth for the business & drives market out-performance., • Working with suppliers to build a strong Buy/Move/Grow plans that ensure our products are manufactured, moved & sold in the most efficient way possible, • Effectively managing deflation, managing potential CPI risks. negotiating a sustainable, market leading commercial position, • Forecasting and managing budgets effectively. Delivering quantum profit targets whilst always being cost conscious., • Adhering to all Tesco policies, storage and hand-over protocols and successfully completing all the training so that you have zero GSCOP breaches. Ensuring all agreements are recorded in writing, reporting GSCOP complaints to Legal within 48 hours of receipt, and leading a culture of compliance within the team., • Following our Business Code of Conduct and always acting with integrity and due diligence., • Commercial buying experience., • Food experience strongly preferred., • Influencing and negotiation., • Stakeholder Management., • Supplier Management.Buying management., • Data Analysis., • Microsoft Excel. We’re all about the little helps. That’s why we make sure our Tesco colleague benefits package takes care of you – both in and out of work. • Annual bonus scheme of up to 20% of base salary, • Holiday starting at 25 days plus a personal day (plus Bank Holidays), • Private medical insurance, • 26 weeks maternity and adoption leave (12 months service required at the qualifying date) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, plus 6 weeks fully paid paternity leave, • Free 24/7 virtual GP service, Employee Assistance Programme (EAP), and access to mental wellbeing support The above information is a shortened summary, refer to our policies for full details You might know us as a supermarket, technology company or even for our award-winning mobile network. Truth is, we’re all of those things, and much more. Our colleagues work with one goal in mind, helping to make every day a little better for our customers, colleagues and communities all over the world. No two customers are the same, neither are our colleagues. At Tesco, we champion a balance that lets you thrive both in and out of work. Spend 60% of your week collaborating with colleagues at our office locations or local sites and the rest remotely. Whether you're just kicking off your career, juggling passions, or navigating big life events, we're here to support you. We always welcome a conversation about flexible working, so talk to us throughout your application about how we can support. We're proud to be an accredited Disability Confident Leader, where everyone’s welcome. That’s why we commit to providing a fully inclusive and accessible recruitment process. If you need support with your application, And if you're interested in joining our team but don't tick every box, don't let that hold you back from applying. #J-18808-Ljbffr

An exciting opportunity to join the Salad & Veg team as the Buying Manager for Prepared and Chilled Salad. This is a great role with exposure to the more traditional core produce buying models (chilled salad) right the way through to leading on our innovation pipeline as part of the health agenda (prepared salad). Both categories are high growth areas and we are looking for the right person to grow them ahead of the market whilst navigating the macro factors associated with sourcing produce. We are looking for an experienced buyer to work cross functionally to accelerate our prepared proposition ensuring we evolve it to meet customers changing engagement with health as well as develop our supply base to be able to grow ahead of the market. This role also has line management responsibility for Mushrooms. Please note: This is a 12 month Maternity cover position. • Building a customer focused, long term category strategy that delivers sustainable growth for the business & drives market out-performance., • Finding, developing and managing both branded & OB suppliers, to deliver our customer propositions and our joint business targets whilst ensuring that product quality is achieved & maintained., • Working with suppliers to build a strong Buy/Move plan that ensures our products are manufactured, moved & sold in the most efficient way possible Effectively managing commodity and currency risk and negotiating a sustainable, market leading commercial position., • Forecasting and managing budgets effectively., • Delivering quantum profit targets., • Always being cost conscious., • Developing and working in a hard-working team, giving them the opportunities to be their best., • Adhering to all Tesco policies, storage and hand-over protocols and successfully completing all the training so that you have zero GSCOP breaches., • Ensuring all agreements are recorded in writing, reporting GSCOP complaints to Legal within 48 hours of receipt, and leading a culture of compliance within the team., • Commercial buying experience., • Leading and developing teams., • Report preparation and analysis., • Influencing and negotiation., • Stakeholder Management., • Supplier Management., • Buying management., • Data Analysis., • Microsoft Excel., • Supplier economics. You might know us as a supermarket, technology company or even for our award-winning mobile network. Truth is, we’re all of those things, and much more. Our colleagues work with one goal in mind, helping to make every day a little better for our customers, colleagues and communities all over the world. No two customers are the same, neither are our colleagues. At Tesco, we champion a balance that lets you thrive both in and out of work. Spend 60% of your week collaborating with colleagues at our office locations or local sites and the rest remotely. Whether you're just kicking off your career, juggling passions, or navigating big life events, we're here to support you. We always welcome a conversation about flexible working, so talk to us throughout your application about how we can support. We're proud to be an accredited Disability Confident Leader, where everyone’s welcome. That’s why we commit to providing a fully inclusive and accessible recruitment process. If you need support with your application, click here for more information. And if you're interested in joining our team but don't tick every box, don't let that hold you back from applying. #J-18808-Ljbffr

Electrical Manager - Social Housing - Property Maintenance Up to £60,000 plus package - Permanent Based in Hertfordshire We are working with a well-established Social Housing Contractor to recruit an Electrical Manager, to oversee delivery of high-quality planned and responsive electrical works to local authority and housing association clients. Reporting to the Operations Manager, the successful candidate will be responsible for the day-to-day management and successful delivery of electrical contracts across a portfolio of social housing properties. You will ensure projects are delivered safely, on time, within budget and to the highest quality standards, while maintaining excellent client relationships and ensuring full compliance with current electrical regulations. Key Responsibilities Manage the operational delivery of electrical works including testing programs and reactive maintenance Lead and support a team of Supervisors, Electricians and subcontractors, ensuring works are completed safely, efficiently and to agreed service levels. Oversee the delivery of electrical installations, rewires, consumer unit upgrades, EICRs, remedial works, communal electrical systems and associated maintenance programmes. Ensure all electrical works comply with current legislation, including BS7671 Wiring Regulations, Health & Safety legislation and client specifications. Monitor contract performance against KPIs, SLAs and budgets, implementing improvements where required to maximise productivity and customer satisfaction. Carry out regular site inspections, quality audits and safety inspections, ensuring high standards of workmanship and compliance are maintained. Manage project programmes, resources and materials to ensure works are delivered within agreed timescales and budgets. Review certification and technical documentation, ensuring all electrical testing and inspection records are completed accurately and issued promptly. Investigate and resolve technical issues, customer complaints and operational challenges in a professional and timely manner. Support commercial performance by identifying variations, managing costs and assisting with financial reporting, valuations and forecasting. Promote a strong culture of health, safety, quality and customer care throughout all aspects of contract delivery. Ensure engineers maintain the required competencies, training and qualifications to carry out works safely and in accordance with industry standards. The successful candidate will have: Proven experience as an Electrical Manager or Qualifying Supervisor Strong technical knowledge of domestic electrical installations, testing and inspection, EICRs, remedial works, rewires and planned maintenance programmes. Excellent understanding of BS7671 Wiring Regulations, electrical compliance requirements and Health & Safety legislation. Demonstrable experience managing directly employed engineers and subcontractors across multiple live contracts. Commercial awareness with experience managing budgets, contract performance and client KPIs. Ability to manage multiple projects simultaneously while maintaining high standards of quality and customer service. Qualifications NVQ Level 3 in Electrical Installation (or equivalent). 18th Edition Wiring Regulations (BS7671). City & Guilds 2391, 2394/2395 or equivalent Inspection & Testing qualification (desirable). ECS Gold Card (desirable). IOSH Managing Safely or NEBOSH (desirable). Full UK Driving Licence. Please apply online now with your CV. TPBN1_UKTJ

Sureserve Sureserve mission is to be the trusted partner of choice to the social housing and related public sector in delivering essential and affordable heating, energy savings, and compliance solutions. We are playing a key and progressive role in decarbonisation, always delivering for customers, employees, residents and the environment with safety, integrity and respect at the forefront of everything we do. We provide trusted high-quality solutions that focus on energy efficiency, warm, safe, and compliant homes, and an improved quality of life for residents. With a Nationwide reach, regional and local relationships and expertise, and commitment to excellent client service we are set up to be a trusted partner for now and the future. We are a national company offering market leading heating & hot water solutions from a network of regional offices across the East of England and the Midlands, strategically positioned to ensure comprehensive coverage and uncompromised access to our clients We are seeking a gas qualified area supervisor to join our busy heating service & repair team This role is a pivotal role that contributes to the delivery of efficient and effective heating system surveys and installations for our clients. The individual will be the driving force in conducting in-depth assessments of domestic properties, ensuring all heating solutions recommended meet regulatory standards and align with the customer's needs and budget considerations. The role demands a combination of technical expertise, customer service, and attention to detail. • Dealing with the day-to-day operational management of operatives and providing technical support, encouragement, and training for all engineers to deliver an agreed volume of completed jobs per week, including whilst engineers are on call., • Provide a “Technical Section” during the structured monthly toolbox talk meeting in a consistent manor across the business. This includes all the latest updates and any issues identified in completed quality checks., • Encourage understanding of the need for Quality of Work and professional attitudes for future development of the business, creating an environment which encourages employee development, good employee relations, teambuilding, and quality standards., • Become a key contact for clients to assist in developing relations and assisting with the resolution of problematic jobs, attend, and facilitate the resolution of customer complaints, including site visits and provide a technical overview, • Ensure the Clients contractual and specific requirements are met, and where possible surpassed., • Communicate Company procedures and Client requirements to operatives through daily contact and structured monthly Toolbox Talks., • Support the Regional Manager & Head of Region with the training requirements and technical support for both existing engineers and the new starter induction and training processes., • Work closely with the Head of SHEQ , act as a champion to the Sureserve Compliance Central Competency Scheme, to ensure updates and changes are communicated effectively to engineers, maintaining records, and identifying training needs., • Ensure engineers actively participate in the collection of competence evidence and that each engineer is only allocated work which falls within their scope of competencies, • Carry out Quality Checks and Health and Safety audits to a pre-determined agreed target volume., • Cover for the role of Regional Manager as and when required., • Assist in the investigation processes associated with disciplinary and grievance situations., • Relevant Industry Qualifications: Possess NVQ Level 2/3 in Heating and Ventilation or equivalent., • ACS accreditations, including CCN1 and CENWAT or equivalent, are preferable., • Experience: Demonstrable practical experience in heating system surveys or domestic installation projects., • Customer Focus: Strong customer service orientation and excellent interpersonal skills., • Detail-Oriented: Proven ability to deliver accurate and detailed survey reports., • Excellent leadership and communication skills, • Driving License: Full UK driving license is essential. Working hours are Monday to Friday 8am till 5pm with 1 hour for lunch. Supervisors call out rota to go on with evening and weekend hours to cover on a rota basis. • Employee wellbeing programme, occupational health support, telephone support- counselling for staff, • Service level awarded annual leave, • Technical training and certifications relevant to the role., • Enhanced Maternity & Paternity Packages, • Dental/Healthcare cash plan, • Cycle to Work Scheme, • Electric Vehicle Leasing Scheme, • Gender & Equality Working Group, • Sureserve Academy- a platform for development, career progression, • Employee Voice Programme, • Social activities for all of our teams, • Sureserve Legends- celebrating the fantastic ways in which our employees live our values. Sureserve is committed to creating a diverse and inclusive workplace. We celebrate individual differences and believe that they contribute to our collective success. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please contact (url removed) Successful applicants will be subject to eligibility checks including the right to work in the UK and DBS checks. Join us in our mission to deliver excellence across the UK #J-18808-Ljbffr

The Sureserve Group of businesses provide market leading compliance and energy services across the UK, with over 3,200 employees working from over 20 offices. Aaron Services, part of The Sureserve Group are a market leading heating and hot water specialist with 35 years of successful delivery and a growing client base. Overview of Role: As the Electrical Supervisor, you will play a pivotal role in ensuring operational excellence across the electrical division. The position calls for a blend of technical expertise and leadership acumen, providing technical support to the engineering team, managing workflows within budget, and to the highest standards of quality and safety. Supporting the Electrical Manager, you will be responsible for delivering a commitment to Quality of Work and professional attitudes for future development of the business, creating an environment which encourages employee development, good employee relations, teambuilding, and quality standards through QS and onsite audits during and post work. The Electrical Supervisor is responsible for providing technical support and training for engineers, as well as dealing with day-to-day management of engineers, communicating Company procedures and Client specific requirements to ensure an effective and complaint workflow. • Become an NICEIC QS and work as part of the QS team across multiple offices, • Dealing with the day-to-day operational management of operatives and providing technical support, encouragement, and training for all engineers to deliver an agreed volume of completed jobs per week, including whilst engineers are on call., • Provide a "Technical Section" during the structured monthly toolbox talk meeting in a consistent manor across the business. This includes all the latest updates and any issues identified in completed quality checks., • Encourage understanding of the need for Quality of Work and professional attitudes for future development of the business, creating an environment which encourages employee development, good employee relations, teambuilding, and quality standards., • Become a key contact for clients to assist in developing relations and assisting with the resolution of problematic jobs, attend, and facilitate the resolution of customer complaints, including site visits and provide a technical overview, • Ensure the Clients contractual and specific requirements are met, and where possible surpassed., • Communicate Company procedures and Client requirements to operatives through daily contact and structured monthly Toolbox Talks., • Support the Electrical Manager with the training requirements and technical support for both existing engineers and the new starter induction and training processes., • Work closely with the Head of SHEQ , act as a champion to the Sureserve Compliance Central Competency Scheme, to ensure updates and changes are communicated effectively to engineers, maintaining records, and identifying training needs., • Ensure engineers actively participate in the collection of competence evidence and that each engineer is only allocated work which falls within their scope of competencies, • Carry out Quality Checks and Health and Safety audits to a pre-determined agreed target volume., • Cover for the role of Electrical Manager as and when required., • Assist in the investigation processes associated with disciplinary and grievance situations., • Maintain personal and professional development to meet the changing demands of the job, participate in appropriate training activities and encourage and support staff in their development and training., • Undertake such other duties, training and / or hours of work as may be reasonably required, which are consistent with the general level of responsibility of this job., • Ensure the cascade of information to relevant staff on all technical information known or obtained in the future., • Ensure all health and safety requirements or legislations, including Risk Assessments and Fire Safety, are adhered to during work., • Carry out responsibilities in accordance with Company's Health and Safety Policy., • Ensure compliance with all company standards, policies, and procedures., • Any other duties deemed necessary by your Line Manager Qualifications required : 18th Edition, 2391, AM2 and NVQ . Working hours are: 5 days per week (Mon - Fri) 8am to 5pm - 40 hrs 1 hour for lunch daily, supervisory call out rota to go on doing evenings & weekend work. Key Responsibilities: Supervise electrical and gas engineering teams, promoting a safety-first culture. Coordinate with various departments to ensure smooth project execution. Resolve any arising technical and logistical issues promptly to avoid delays. Deliver action plans, to ensure timely work completion, at site where allocated resources have been unable to provide corrective repair Communicate effectively with clients, offering superior customer service, and managing expectations according to project timelines. Multitask across diverse projects while maintaining attention to detail and resilience under pressure. Lead by example, fostering teamwork and collaboration within and across teams. Who We Are Looking For: Proven experience in electrical engineering within a supervisory capacity. Strong leadership and communication skills are essential. The ability to solve problems efficiently and effectively. Capability to multitask and manage various projects simultaneously without compromising on quality. Exceptional customer service skills, with a focus on meeting client needs. Resilience and attention to detail. A team player who can collaborate with others to achieve common goals. What We Offer 29 days annual leave (including statutory bank holidays). Opportunities for professional development in a supportive environment. Employee wellbeing programme, occupational health support, telephone support- counselling for staff Service level awarded annual leave Enhanced Maternity & Paternity Packages Dental/Healthcare cash plan Cycle to Work Scheme Electric Vehicle Leasing Scheme Gender & Equality Working Group Sureserve Academy- a platform for development, career progression Employee Voice Programme Sureserve Legends- celebrating the fantastic ways in which our employees live our values. Sureserve is committed to creating a diverse and inclusive workplace. We celebrate individual differences and believe that they contribute to our collective success. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please contact Successful applicants will be subject to eligibility checks including the right to work in the UK and DBS checks. Apply Today If you believe you have the necessary skills and qualifications, we eagerly await your application. Join us in our mission to deliver excellence across the UK. TPBN1_UKTJ

Gas Area Supervisor – Domestic Heating Installations Hours: Monday to Friday, 8:00am–5:00pm, with a one-hour lunch break Call-out: Participation in an evening and weekend supervisor rota is required Are you a gas-qualified heating professional with the technical knowledge and leadership skills to support a busy installation team? Our client is looking for a Gas Area Supervisor to oversee domestic heating installations, support engineers and ensure work is delivered safely, efficiently and to a high standard. Our client provides heating, hot water and compliance services to the social housing and public sectors, helping residents benefit from warmer, safer and more energy-efficient homes. This opportunity combines hands‑on technical support with team leadership, quality assurance and customer service. You will manage the day‑to‑day activities of installation engineers, helping the team meet agreed weekly targets while maintaining high standards of workmanship and customer care. You will also assess domestic properties and ensure proposed heating solutions meet technical requirements, customer needs and budget considerations. • Supervising and supporting engineers, providing technical guidance during normal working hours and when covering the supervisor call‑out rota., • Carrying out domestic heating surveys and producing accurate, detailed reports., • Completing quality inspections and health and safety audits against agreed targets., • Delivering the technical section of monthly toolbox talks, covering updates, procedures and lessons from quality checks., • Resolving technical issues, complex installations and customer complaints, including attending site where required., • Building effective relationships with customers and client representatives, ensuring contractual requirements are met., • Supporting new starter inductions, engineer training and ongoing development., • Working with the Safety, Health, Environment and Quality team to maintain competency records, identify training needs and ensure engineers only undertake work within their competence., • Promoting a positive team culture focused on safety, professionalism and quality., • Providing cover for the Regional Manager when required and supporting disciplinary or grievance investigations., • A gas‑qualified professional with an NVQ Level 2 or 3 in Heating and Ventilation, or an equivalent qualification., • Practical experience in domestic heating surveys or heating installation projects., • ACS accreditations, including CCN1 and CENWAT or equivalent, are preferred., • Strong leadership and communication skills, with the ability to guide and develop engineers., • A customer‑focused approach and the confidence to resolve technical issues professionally., • Excellent attention to detail and the ability to produce accurate survey reports., • A full UK driving licence., • Availability to participate in the evening and weekend supervisor call‑out rota., • Technical training, relevant certifications and career development opportunities., • Annual leave entitlement linked to length of service., • Enhanced maternity and paternity packages., • Employee wellbeing support, including occupational health and telephone counselling., • Dental and healthcare cash plan., • Cycle to Work Scheme., • Electric vehicle leasing scheme., • Employee feedback and recognition programmes., • Team social activities and opportunities to contribute to equality and inclusion initiatives. Our client welcomes applications from all backgrounds and offers reasonable adjustments throughout the recruitment process. Please let us know if you require any support when applying. Successful applicants will be subject to right-to-work and DBS checks. Ardour Associates values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business. #J-18808-Ljbffr

Work with us Kwik Fit - Welwyn Garden City Bridge Park, 27 Bridge Rd E, Welwyn Garden City AL7 1JE This role offers an opportunity to earn £35,000-£40,000 inclusive of basic salary and bonus. Are you getting the rewards you deserve for the trust you build with customers when you put their car through its MOT? This is your chance to work for an employer that understands how valuable that is. We're hiring MOT Testers right now at Kwik Fit. You'll get great pay and benefits, and we'll help you progress if that's what you want to do—we've recently invested massively in making Kwik Fit the place to be if you want to develop a rewarding career for life. The Day to Day You'll deliver all aspects of the MOT test to Government standards, with the key objective of keeping our customers safe on the road. You'll support the customer through the process—updating them with progress, any work that needs doing and, where necessary, why their car failed. It's all about building lifelong customer relationships, and you'll put as much into that as you do the technical aspects of your role. Who we're looking for You'll need a valid MOT licence and driving licence. You'll also be able to reassure customers that they're in safe hands and build rapport so that choose us for their MOT every year. And if there's work to be done around the Centre, you'll always be up for pitching in with your colleagues whenever you get a spare moment. The Perks One of the great things about working with a large company like Kwik Fit is the amazing benefits package. It includes: Discount at supermarkets and high street retailers Up to 50% off at Kwik Fit Wagestream—access your wages before payday Eyecare—free examinations and discounted/free glasses Easy-book appointments with a free online GP Cycle-to-work scheme Free mortgage advice Life assurance Employee Assistance Programme Full-pay paternity leave About us Kwik Fit has been a household name in tyre fitting and car servicing for more than five decades. In more than 600 Centres around the UK, we fit tyres, fix brakes, carry out MOTs and cure the most complex car complaints. From Tyre Fitter to Autocare Technician and Master Centre Manager, there's a range of ways to make a difference here, each with a single purpose in common—to keep our customers safe on the road. TPBN1_UKTJ

About us Kwik Fit has been a household name in tyre fitting and car servicing for more than five decades. In more than 600 Centres around the UK, we fit tyres, fix brakes, carry out MOTs and cure the most complex car complaints. From Tyre Fitter to Autocare Technician and Master Centre Manager, the

A UK water utility company in Hatfield is seeking a Complaint Case Manager to enhance customer experience and handle complaints effectively. The role involves investigating issues, ensuring timely resolutions, and working closely with teams to improve service and prevent repeat complaints.

The Sureserve Group of businesses provide market leading compliance and energy services across the UK, with over 3,200 employees working from over 20 offices. Aaron Services, part of The Sureserve Group are a market leading heating and hot water specialist with 35 years of successful delivery and a growing client base. Overview of Role: As the ElectricalSupervisor, you will play a pivotal role in ensuring operational excellence across the electrical division. The position calls for a blend of technical expertise and leadership acumen, providing technical support to the engineering team, managing workflowswithin budget, and to the highest standards of quality and safety. Supporting the Electrical Manager, you will be responsible for delivering a commitment to Quality of Work and professional attitudes for future development of the business, creating an environment which encourages employee development, good employee relations, teambuilding, and quality standards through QS and onsite audits during and post work. The Electrical Supervisor is responsible for providing technical support and training for engineers, as well as dealing with day-to-day management of engineers, communicating Company procedures and Client specific requirements to ensure an effective and complaint workflow. • Become an NICEIC QS and work as part of the QS team across multiple offices, • Dealing with the day-to-day operational management of operatives and providing technical support, encouragement, and training for all engineers to deliver an agreed volume of completed jobs per week, including whilst engineers are on call., • Provide a “Technical Section” during the structured monthly toolbox talk meeting in a consistent manor across the business. This includes all the latest updates and any issues identified in completed quality checks., • Encourage understanding of the need for Quality of Work and professional attitudes for future development of the business, creating an environment which encourages employee development, good employee relations, teambuilding, and quality standards., • Become a key contact for clients to assist in developing relations and assisting with the resolution of problematic jobs, attend, and facilitate the resolution of customer complaints, including site visits and provide a technical overview, • Ensure the Clients contractual and specific requirements are met, and where possible surpassed., • Communicate Company procedures and Client requirements to operatives through daily contact and structured monthly Toolbox Talks., • Support the Electrical Manager with the training requirements and technical support for both existing engineers and the new starter induction and training processes., • Work closely with the Head of SHEQ , act as a champion to the Sureserve Compliance Central Competency Scheme, to ensure updates and changes are communicated effectively to engineers, maintaining records, and identifying training needs., • Ensure engineers actively participate in the collection of competence evidence and that each engineer is only allocated work which falls within their scope of competencies, • Carry out Quality Checks and Health and Safety audits to a pre-determined agreed target volume., • Cover for the role of Electrical Manager as and when required., • Assist in the investigation processes associated with disciplinary and grievance situations., • Maintain personal and professional development to meet the changing demands of the job, participate in appropriate training activities and encourage and support staff in their development and training., • Undertake such other duties, training and / or hours of work as may be reasonably required, which are consistent with the general level of responsibility of this job., • Ensure the cascade of information to relevant staff on all technical information known or obtained in the future., • Ensure all health and safety requirements or legislations, including Risk Assessments and Fire Safety, are adhered to during work., • Carry out responsibilities in accordance with Company’s Health and Safety Policy., • Ensure compliance with all company standards, policies, and procedures., • Any other duties deemed necessary by your Line Manager Qualifications required : 18th Edition, 2391, AM2 and NVQ . Working hours are: 5 days per week (Mon - Fri) 8am to 5pm - 40 hrs 1 hour for lunch daily, supervisory call out rota to go on doing evenings & weekend work. Supervise electrical and gas engineering teams, promoting a safety-first culture. Coordinate with various departments to ensure smooth project execution. Resolve any arising technical and logistical issues promptly to avoid delays. Deliver action plans, to ensure timely work completion, at site where allocated resources have been unable to provide corrective repair Communicate effectively with clients, offering superior customer service, and managing expectations according to project timelines. Multitask across diverse projects while maintaining attention to detail and resilience under pressure. Lead by example, fostering teamwork and collaboration within and across teams. Proven experience in electrical engineering within a supervisory capacity. Strong leadership and communication skills are essential. The ability to solve problems efficiently and effectively. Capability to multitask and manage various projects simultaneously without compromising on quality. Exceptional customer service skills, with a focus on meeting client needs. Resilience and attention to detail. A team player who can collaborate with others to achieve common goals. 29 days annual leave (including statutory bank holidays). Opportunities for professional development in a supportive environment. Employee wellbeing programme, occupational health support, telephone support- counselling for staff Service level awarded annual leave Enhanced Maternity & Paternity Packages Dental/Healthcare cash plan Cycle to Work Scheme Electric Vehicle Leasing Scheme Gender & Equality Working Group Sureserve Academy- a platform for development, career progression Employee Voice Programme Sureserve Legends- celebrating the fantastic ways in which our employees live our values. Sureserve is committed to creating a diverse and inclusive workplace. We celebrate individual differences and believe that they contribute to our collective success. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please contact Successful applicants will be subject to eligibility checks including the right to work in the UK and DBS checks. #J-18808-Ljbffr

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