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Join a Successful and Established Lettings Team \n An excellent opportunity has arisen for an experienced Property Manager to join a respected and growing independent estate agency in South Bucks. This role offers the chance to manage a portfolio of residential properties while delivering exceptional service to landlords and tenants throughout the tenancy lifecycle. \n If you have a background in residential lettings or property management and enjoy building relationships, solving problems, and ensuring compliance, we would love to hear from you. \n The Role \n As Property Manager, you will be responsible for managing a portfolio of residential properties, providing a proactive and professional service to both landlords and tenants while ensuring properties remain compliant and well maintained. \n Key Responsibilities \n\n • Managing residential properties from tenancy commencement through to the end of the tenancy\n, • Acting as the main point of contact for landlords and tenants\n, • Coordinating repairs and maintenance works with contractors and suppliers\n, • Arranging and conducting property inspections\n, • Reviewing check-in and check-out reports and following up on any actions required\n, • Monitoring and maintaining compliance requirements, including Gas Safety Certificates, EICRs and EPCs\n, • Keeping landlords informed of property-related matters and maintenance recommendations\n, • Handling tenant enquiries, complaints and tenancy issues professionally and efficiently\n, • Processing property-related administration and maintaining accurate records\n, • Managing contractor performance and ensuring works are completed to a high standard\n\n What We're Looking For \n Essential \n\n • Previous experience in residential property management or residential lettings (ideally at least two years)\n, • Strong understanding of the UK lettings process\n, • Knowledge of landlord and tenant responsibilities\n, • Excellent communication and customer service skills\n, • Strong organisational and time-management abilities\n, • Ability to prioritise and manage a busy workload\n, • Good IT skills and experience with property management systems\n, • Professional, proactive and solution-focused approach\n\n Desirable \n\n • ARLA Propertymark qualification (or working towards)\n, • Experience using Reapit or a similar property management CRM\n, • Knowledge of current lettings legislation and compliance requirements\n, • Experience handling tenancy disputes, complaints and rent arrears\n\n What's on Offer? \n Competitive basic salary of £28,000 - £30,000 \n £150 per month car allowance \n Monday to Friday working hours with no weekends \n Supportive and professional working environment \n Opportunity to develop your career within a respected property business \n Varied and rewarding role with autonomy and responsibility \n Apply Now \n If you're an experienced Property Manager looking to join a well-established and forward-thinking agency where your expertise will be valued, we'd love to hear from you. \n Apply today for a confidential discussion about this exciting opportunity. \n

Senior Manager / Associate Director – Global Product Quality, Europe \n About the Role \n A leading global biopharmaceutical organisation is seeking an experienced Quality Assurance leader to support the strategic management of its European Quality System. \n This is a senior role with broad responsibility across GMP, GDP, pharmaceutical and medical device quality, working closely with senior leadership and European affiliates to ensure regulatory compliance, product quality and patient safety. The role will also play a key part in continuous improvement, product launches, inspections and quality oversight of outsourced operations. \n Key Responsibilities \n\n • Lead and maintain the European Quality Management System, ensuring compliance with GMP, GDP, MDR, ISO 13485 and applicable regulations.\n, • Provide strategic quality oversight across European affiliates and outsourced product portfolios.\n, • Review and approve deviations, CAPAs, change controls, complaints, validation activities and critical quality documentation.\n, • Lead preparation for and participation in MHRA, EMA and third-party inspections and audits.\n, • Support QP training, new product introductions and regional regulatory updates.\n, • Oversee product complaints, recalls, self-inspections and quality metrics.\n, • Provide quality oversight of CMOs, vendors and external partners.\n, • Support the Responsible Person/PRRC and provide medical device quality expertise.\n, • Review and approve documentation relating to medical devices and Software as a Medical Device (SaMD).\n, • Partner with Global Quality, Regulatory, Technical Operations and Supply Chain to support product launches and supply continuity.\n, • Mentor and develop Quality team members and drive a culture of continuous improvement.\n\n Requirements \n\n • 10+ years' progressive Quality Assurance experience within pharmaceutical, biopharmaceutical or a similarly regulated environment.\n, • Strong experience across GMP/GDP Quality Systems and ideally medical devices.\n, • Eligible and qualified to act as a Named Responsible Person (RP) and/or Responsible Person for Import (RPI) under a UK WDA.\n, • Willingness to undertake QP training, or already progressing towards QP qualification.\n, • Strong experience with eQMS, CAPA, deviations, change control and complaints.\n, • Experience managing CMOs, suppliers and outsourced/virtual product portfolios.\n, • Proven experience leading MHRA/EMA regulatory inspections and third-party audits.\n, • Experience working across European affiliates and with senior global stakeholders.\n, • Knowledge of ISO 13485, MDR and medical device/SaMD quality requirements.\n, • Strong leadership, stakeholder management and communication skills.\n\n

Location - Maidenhead \n Job type - Permanent \n Hours - 37.5 hours per week, Monday to Friday. Hybrid role, minimum of 3 days in office, 2 days remote. Additional on site attendance may be required to meet service and organisational needs. \n Holiday entitlement - 25 days per year plus bank holidays \n Reporting to - Clinical Director \n Salary - Between £65,000 and £75,000 per annum depending on experience \n \n Role purpose \n The Maidenhead PCN Operations Director is a senior operational leadership role responsible for the day-to-day management, governance, and assurance of the Primary Care Network, reporting to the Board and commissioners and stakeholders. The post holder will ensure that the PCN operates safely, compliantly, and efficiently, meeting all contractual, regulatory, and statutory obligations. \n \n Working closely with the Clinical Director and PCN Board, the PCN Operations Director will provide operational oversight, lead on corporate and clinical governance, ensure CQC readiness, manage DES and NHS contractual requirements, and oversee estates and facilities management across the network. \n \n The role requires a highly organised, proactive leader with strong operational credibility, capable of translating strategy into delivery, maintaining effective controls, and supporting practices to work collaboratively at scale. \n \n Key Responsibilities \n 1. Governance, Assurance and Risk Management \n\n • Lead and maintain the PCN’s governance framework, ensuring compliance with NHS England, ICB, and company requirements\n, • Act as lead manager for corporate governance, including policies, procedures, risk registers, and assurance reporting\n, • Oversee, maintain, and proactively review the PCN’s complaints and incidents inbox, ensuring timely investigation, coordination of responses, identification of themes or risks, and escalation of significant issues to the Clinical Director and PCN Board\n, • Ensure appropriate information governance, GDPR compliance, and data protection arrangements are in place\n, • Coordinate annual reviews of PCN policies, SOPs, and governance documentation\n, • Support internal and external audits and ensure actions are tracked and delivered\n\n \n 1. Board and Executive Support \n\n • Act as board coordinator to the PCN Board, planning agendas, and recording accurate minutes\n, • Ensure timely reporting to the Board on performance, risks, finance, workforce, and contractual compliance\n, • Support the Clinical Director with governance advice and operational briefings\n, • Ensure Board decisions are implemented, tracked, and reviewed\n, • Manage relationships with external advisors where required (e.g. accountants, HR, legal)\n\n \n 1. CQC and Regulatory Compliance \n\n • Act as PCN lead for CQC readiness, supporting member practices with system-wide assurance\n, • Coordinate PCN-level responses to CQC inspections, actions, and improvement plans\n, • Support practices to align governance arrangements and evidence consistent standards across the network\n\n \n 1. DES Contracts and Contractual Management \n\n • Lead on the review, implementation, and ongoing management of the PCN DES Contract\n, • Ensure all DES requirements, service specifications, and reporting deadlines are met\n, • Oversee enhanced services, including claims validation, performance monitoring, and assurance\n, • Maintain accurate records of contractual obligations and ensure compliance across all member practices\n, • Act as the main point of contact for the ICB regarding PCN contractual matters\n\n \n 1. Operational Management and Service Delivery \n\n • Provide operational oversight of PCN-funded services and programmes\n, • Ensure effective planning, coordination, and delivery of PCN initiatives\n, • Monitor performance against key operational and contractual KPIs\n, • Resolve operational issues proactively and escalate where appropriate\n\n \n 1. Estates and Facilities Management \n\n • Lead on PCN estates oversight, working with practices to ensure premises are safe, compliant, and fit for purpose\n, • Coordinate estates-related risks, health & safety compliance, and statutory requirements\n, • Support planning for estates development, utilisation, and improvement projects\n, • Act as liaison with landlords, estates teams, and external providers where required\n, • Ensure estates considerations are reflected in service planning and workforce deployment\n\n \n 1. Financial and Resource Management \n\n • Work closely with finance support to oversee PCN budgets, including ARRS and DES funding\n, • Ensure accurate financial reporting, claims submissions, and audit trails\n, • Monitor expenditure against budget and identify financial risks or opportunities\n, • Support the development of business cases and funding bids\n, • Ensure value for money and appropriate use of public funds\n, • Have an understanding of accounting software (e.g. Quickbooks)\n, • Oversee necessary invoicing for any services or projects delivered\n\n \n Person Specification \n Essential Experience \n\n • Senior operational management within Primary Care or GP Practice\n, • Strong experience of governance, risk management, and assurance\n, • Experience supporting Boards or senior leadership teams\n\n \n Desirable \n\n • Working knowledge of CQC frameworks and regulatory compliance\n, • Experience managing NHS contracts, DES, or enhanced services\n, • Experience of estates or facilities management in a healthcare setting\n, • Experience working within a limited company or formal corporate structure\n, • Project or programme management experience\n\n \n Key Competencies \n\n • Highly organised with strong attention to detail\n, • Confident operating at Board and executive level\n, • Strong understanding of NHS governance and accountability\n, • Ability to balance operational delivery with assurance and compliance\n, • Credible, calm, and professional under pressure\n, • Treats all staff with fairness, dignity, and respect, regardless of role or background\n

Work with us Do you put the fast into fast-fit? Then come and work for an employer that will give you the pay you deserve for your tyre fitting prowess. Where youll get a lifetime of job security and great benefits. And where, if its career progression youre after, all you have to do is say the wordwe always help those who have something about them want to work their way up. The Day to Day Youll be part of a team who are heroes to the communities they servegiving trusted advice, costing jobs and fitting tyres that keep customers safe on the road. Tyre Fitters are also heroes in the Centre, keeping us clean, tidy and running smoothly. Whenever its all hands on deck, youll be right there to support your colleagues in any way you can. Its what makes you the lifeblood of Kwik Fit. Who we're looking for Experienced Tyre Fitters with the kind of friendly, down-to-earth manner and skills that will have customers driving away happy and safe every time. Were after solid team members who will hit the ground running when they join our Centre team. That doesnt mean you wont be supportedall new starters are brought up to speed with the Kwik Fit way of doing things, so youll need to be switched on and ready to learn. If youre full of get-up-and-go and can contribute to the positive vibe in our Centres, we cant wait to meet you. The Perks One of the great things about working with a large company like Kwik Fit is the amazing benefits package. It includes: Discount at supermarkets and high street retailers. Up to 50% off at Kwik Fit. Wagestreamaccess your wages before payday. Eyecarefree examinations and discounted/free glasses. Easy-book appointments with a free online GP. Cycle-to-work scheme. Free mortgage advice. Life assurance. Employee Assistance Programme. Full-pay paternity leave. About us Kwik Fit has been a household name in tyre fitting and car servicing for more than five decades. In more than 600 Centres around the UK, we fit tyres, fix brakes, carry out MOTs and cure the most complex car complaints. From Tyre Fitter to Autocare Technician and Master Centre Manager, theres a range of ways to make a difference here, each with a single purpose in commonto keep our customers safe on the road. TPBN1_UKTJ

Work with us Opportunity to join KwikFit at our brand new site opening in Maidenhead! This role offers an opportunity to earn £35,000-£40,000 inclusive of basic salary and bonus. Are you getting the rewards you deserve for the trust you build with customers when you put their car through its MOT? This is your chance to work for an employer that understands how valuable that is. Were hiring MOT Testers right now at Kwik Fit. Youll get great pay and benefits, and well help you progress if thats what you want to doweve recently invested massively in making Kwik Fit the place to be if you want to develop a rewarding career for life. The Day to Day Youll deliver all aspects of the MOT test to Government standards, with the key objective of keeping our customers safe on the road. Youll support the customer through the processupdating them with progress, any work that needs doing and, where necessary, why their car failed. Its all about building lifelong customer relationships, and youll put as much into that as you do the technical aspects of your role. Who we're looking for Youll need a valid MOT licence and driving licence. Youll also be able to reassure customers that theyre in safe hands and build rapport so that choose us for their MOT every year. And if theres work to be done around the Centre, youll always be up for pitching in with your colleagues whenever you get a spare moment. The Perks One of the great things about working with a large company like Kwik Fit is the amazing benefits package. It includes: • Discount at supermarkets and high street retailers, • Up to 50% off at Kwik Fit, • Wagestreamaccess your wages before payday, • Eyecarefree examinations and discounted/free glasses, • Easy-book appointments with a free online GP, • Cycle-to-work scheme, • Free mortgage advice, • Life assurance, • Employee Assistance Programme, • Full-pay paternity leaveAbout us Kwik Fit has been a household name in tyre fitting and car servicing for more than five decades. In more than 600 Centres around the UK, we fit tyres, fix brakes, carry out MOTs and cure the most complex car complaints. From Tyre Fitter to Autocare Technician and Master Centre Manager, theres a range of ways to make a difference here, each with a single purpose in commonto keep our customers safe on the road. JBRP1_UKTJ

Group QHSE Manager Location: Melksham / Castlewood Hours: 39 hours per week, Monday–Friday We are looking for an experienced Group QHSE Manager to lead Quality, Health & Safety and Environmental standards across our two manufacturing sites. Key Responsibilities Develop and maintain QHSE management systems and ensure legal, regulatory and customer compliance. Manage and improve the Quality Management System, including ISO 9001, audits, corrective actions and customer complaints. Lead Health & Safety activities including risk assessments, incident investigations, training and contractor safety. Oversee environmental compliance, waste management, recycling, energy reduction and sustainability initiatives. Drive continuous improvement across manufacturing operations using Lean, Six Sigma or similar methodologies. Monitor QHSE KPIs and provide regular reports to senior management. Coach and support managers and supervisors to promote a strong QHSE culture. Work closely with Production, Engineering, Supply Chain and Senior Leadership teams. About You Minimum 5 years’ QHSE, HSE or Quality Management experience within manufacturing. NEBOSH General Certificate and Internal Auditor qualification. Strong knowledge of UK Health & Safety legislation and ISO 9001. Experience leading audits and continuous improvement projects. * Excellent communication...

Experienced and ready to develop your fast-fit career? Were hiring Vehicle Techs right now in our Centres. Come and work for an employer that really values your skills and will give you the rewards you deserve in great pay and benefits. Whether youre a brakes specialist or have car servicing in your blood, if you can get stuck in and send every customer away happy and safe on the road, theres a long way you can go at Kwik Fit. Well help you every step of the way. The Day to Day Your daily life as a Vehicle Tech at Kwik Fit will depend on your specialism. If fixing brakes is your thing, you can join as an Autocare Technician. If youre more into servicing, then a Service Technician role might be for you. Either way, as well your specialist area, youll also get involved with the daily business of fitting tyres so that our customers can drive away with complete confidence. Its a team effort here, and your expertise will make you one of our key players. Who we're looking for We want to meet Vehicle Techs who are full of energy and understand the importance of the work they do. Keeping customers safe on the road is serious business, and its our number one priority in Centres. If youre on board with that and can pitch in with your teammates in delivering it, youll go far. Be there for customers and colleagues and well help you build a career for life. The Perks One of the great things about working with a large company like Kwik Fit is the amazing benefits package. It includes: • Discount at supermarkets and high street retailers., • Up to 50% off at Kwik Fit., • Wagestreamaccess your wages before payday., • Eyecarefree examinations and discounted/free glasses., • Easy-book appointments with a free online GP., • Cycle-to-work scheme., • Free mortgage advice., • Life assurance., • Employee Assistance Programme., • Full-pay paternity leave.About us Kwik Fit has been a household name in tyre fitting and car servicing for more than five decades. In more than 600 Centres around the UK, we fit tyres, fix brakes, carry out MOTs and cure the most complex car complaints. From Tyre Fitter to Autocare Technician and Master Centre Manager, theres a range of ways to make a difference here, each with a single purpose in commonto keep our customers safe on the road. JBRP1_UKTJ

Work with us Do you know how to turn an auto repair Centre into a hub of the local community? Because thats what our Centre Managers doand theyre very well rewarded for it. Skills, Experience, Qualifications, If you have the right match for this opportunity, then make sure to apply today. They understand that profitability comes from delivering real peace of mind motoring for our customers, and they get everyone at the Centre on board with it. There are some great rewards that come with being a Centre Manager, and theres room to move up to Master Manager and beyond. These are the perks of joining one of the biggest car servicing and repair companies in the UK. Up for it? Then keep reading. The Day to Day As Centre Manager, the day-to-day order of business is your callyoure responsible for making sure we can turn around every job that we need to each day. Every Centre Manager brings their own style to doing this but, ultimately, it comes down to making the Centre a great place to work where everyone wants to give it their all. It also means getting creative about how you connect with customers. Got a great idea that will help your Centre stand out from the competition? Youll be empowered to implement it and reap the rewards in bonuses. Who we're looking forWe want to meet autocare professionals with a proven track record in a customer-facing management role. Youll have earned your stripes fixing cars and managing teams and have the kind of charm that builds our reputation in the community. Confident in your abilities, yet open minded about new ways to increase profit, youll run the Centre like its your own businesstaking ownership of equipment, stock and skills development and reaping the rewards when you thrive. Personal development will also be high on your list, and youll want to develop behaviours that make you a better manager and drive your career.The PerksYoull be in for some of the best benefits in the industry. They include: • Discount at supermarkets and high street retailers., • Up to 50% off at Kwik Fit., • Wagestreamaccess your wages before payday., • Eyecarefree examinations and discounted/free glasses., • Easy-book appointments with a free online GP., • Cycle-to-work scheme., • Free mortgage advice., • Life assurance., • Employee Assistance Programme., • Full-pay paternity leave.About us Kwik Fit has been a household name in tyre fitting and car servicing for more than five decades. In more than 600 Centres around the UK, we fit tyres, fix brakes, carry out MOTs and cure the most complex car complaints. From Tyre Fitter to Autocare Technician and Master Centre Manager, theres a range of ways to make a difference here, each with a single purpose in commonto keep our customers safe on the road. xrnqpay road.

Work with us Ready to kick your fast-fit career into high gear? Thats what happens when you join us as an Assistant Manager. Right from the off youll develop your managerial skills so that youre ready to run your own Kwik Fit Centre when the opportunity arises. If youve earned your stripes in the auto servicing trade, joining us as an Assistant Manager will get you the recognition and support you deserve. The Day to Day Youll be involved in running all aspects of Centre business, supporting the Centre Manager and your team so they can be at the top of their game and keep our customers safe on the road. Youll also role model amazing customer service for colleagues as the walking, talking embodiment of our values. What are these values? Dont worry, theyre just things you do already if youre the right fit for us. Who were looking for We want to meet people who are as ambitious about delivering great service as they are about their careers. Maybe youll have been an Assistant Manager elsewhere, or perhaps youll be looking to step up. Either way, youll be used shouldering responsibility and will have worked your way up in auto repair or fast-fit roles where you supported your team delivered amazing customer experiences. As much as well support your development, youll also be proactive in developing management behaviours like accountability, curiosity and understandingyou know, the reasons why youre respected at work. The Perks Youll be in for some of the best benefits in the industry. They include: Discount at supermarkets and high street retailers. Up to 50% off at Kwik Fit. Wagestreamaccess your wages before payday. Eyecarefree examinations and discounted/free glasses. Easy-book appointments with a free online GP. Cycle-to-work scheme. Free mortgage advice. Life assurance. Employee Assistance Programme. Full-pay paternity leave. About us Kwik Fit has been a household name in tyre fitting and car servicing for more than five decades. In more than 600 Centres around the UK, we fit tyres, fix brakes, carry out MOTs and cure the most complex car complaints. From Tyre Fitter to Autocare Technician and Master Centre Manager, theres a range of ways to make a difference here, each with a single purpose in commonto keep our customers safe on the road.

Kwik Fit - Caversham, 3-5 Bridge St, Caversham, Reading RG4 8AA Part-time role Flexible days/hours Are you getting the rewards you deserve for the trust you build with customers when you put their car through its MOT? This is your chance to work for an employer that understands how valuable that is. Were hiring MOT Testers right now at Kwik Fit. Youll get great pay and benefits, and well help you progress if thats what you want to doweve recently invested massively in making Kwik Fit the place to be if you want to develop a rewarding career for life. The Day to Day Youll deliver all aspects of the MOT test to Government standards, with the key objective of keeping our customers safe on the road. Youll support the customer through the processupdating them with progress, any work that needs doing and, where necessary, why their car failed. Its all about building lifelong customer relationships, and youll put as much into that as you do the technical aspects of your role. Who we're looking for Youll need a valid MOT licence and driving licence. Youll also be able to reassure customers that theyre in safe hands and build rapport so that choose us for their MOT every year. And if theres work to be done around the Centre, youll always be up for pitching in with your colleagues whenever you get a spare moment. The Perks One of the great things about working with a large company like Kwik Fit is the amazing benefits package. It includes: • Discount at supermarkets and high street retailers, • Up to 50% off at Kwik Fit, • Wagestreamaccess your wages before payday, • Eyecarefree examinations and discounted/free glasses, • Easy-book appointments with a free online GP, • Cycle-to-work scheme, • Free mortgage advice, • Life assurance, • Employee Assistance Programme, • Full-pay paternity leaveAbout us Kwik Fit has been a household name in tyre fitting and car servicing for more than five decades. In more than 600 Centres around the UK, we fit tyres, fix brakes, carry out MOTs and cure the most complex car complaints. From Tyre Fitter to Autocare Technician and Master Centre Manager, theres a range of ways to make a difference here, each with a single purpose in commonto keep our customers safe on the road. JBRP1_UKTJ

About the Role Reporting to the Head of Academic Affairs, the Appeals, Conduct and Complaints Manager will lead the strategic development and operational delivery of the Appeals, Conduct and Complaints team.The role is responsible for overseeing the development and implementation of regulations, pol

JOB PURPOSE AND OBJECTIVES To take the lead in ensuring that tenants' views are taken into account in decisions about the way Housing services are delivered. You will do this by enhancing existing methods, and by developing new and effective ways of engaging with tenants and leaseholders. To provide accessible support so that all tenants have opportunities appropriate to their diverse needs to express their views and to influence and scrutinise our strategies, policies and services. To assist in communicating to tenants how their views have been considered. To assist evidencing compliance with regulatory standards. 1. MAIN DUTIES OF THE POST To be responsible for giving tenants a wide range of meaningful opportunities to influence and scrutinise Housing strategies, policies and services. To assist in communicating to tenants how their views have been considered. To work with tenants to consider ways to improve tenant engagement. To promote digital inclusion and innovation, while ensuring that traditional methods of engagement are retained as appropriate. To help make the delivery of housing services fairer and more equitable by ensuring all tenants have opportunities, appropriate to their diverse needs, to express their views and to influence and scrutinise our strategies, policies and services. To help ensure that regulatory requirements regarding tenant engagement are met. In collaboration with colleagues, to ensure residents are communicated with and consulted effectively. To carry out resident engagement activities, consultation, liaison and surveys and to provide updates on feedback given in order to improve Housing services. To assist in developing and maintaining high-quality content for the website, online services and social media; and in the production of newsletters and annual reports. To evaluate the effectiveness of engagement and communication methods and use the findings to inform continuous improvements. Ensure effective capture of feedback from tenants, service users and stakeholders, including complaints, to drive continuous improvements to Housing services. To occasionally assist with the preparation of statistical and regulatory returns, Freedom of Information, Subject Access and similar requests; and other tasks which facilitate service improvements for customers. To support the response of the Council in the event of a borough emergency. To be familiar with and comply with corporate and local Safeguarding policies and procedures. General The above is a record of the main duties and responsibilities of this post at a given date. The job may naturally change to meet the requirements of the service. If the changes are more significant your manager will discuss this with you

Group Security Manager Salary: £45k-£50k Location: Office based in Egham, for operational reasons candidates must reside within 40 minutes travel of Egham The Opportunity and what you will be doing An excellent opportunity has arisen to join an established private security group at a pivotal stage in its development. The organisation holds NSI Gold and SIA ACS accreditation and operates in accordance with ISO 9001, SafeContractor and recognised industry standards. It delivers services across keyholding, mobile security, guarding and control room operations. Following a period of external consultancy support, the company is now seeking to appoint a dedicated in-house Group Security Manager. Reporting to the Directors, this role will provide experienced leadership, business acumen and operational governance across the group, ensuring that security operations are managed consistently, compliantly and in line with company objectives. The successful candidate will bring strong knowledge of codes of practice, quality frameworks and regulatory requirements. They will also have the commercial awareness needed to support an effective, compliant and well-controlled security business. This is a hands-on leadership role with the opportunity to shape standards, improve systems and bring greater consistency across the group. You will play a key role in bringing teams together, strengthening management control and supporting the delivery of professional, reliable and well-managed security services. In this role, you will: • Oversee keyholding, mobile security, security guarding and control room operations., • Lead operational planning, resource deployment, service provider performance and business resilience arrangements., • Manage operational managers, supervisors and team members, including recruitment, supervision, performance, development and accountability., • Ensure personnel are trained, competent, supported and effective in their roles., • Maintain strong operational, compliance and health and safety standards across the group., • Develop, review and maintain company systems, policies, procedures, assignment instructions and operational records., • Lead and support internal and external audits, ensuring the business remains audit ready., • Monitor and oversee service quality, operational performance, incident trends, client feedback, customer communications, complaints and agreed improvement actions to ensure services remain compliant, effective and aligned with client and company expectations. This may include reviewing records, supporting investigations, leading investigations where appropriate, overseeing root cause analysis, ensuring corrective actions are completed and escalating serious or recurring issues to the Directors., • Manage client relationships, stakeholder engagement, complaint resolution and service excellence., • Support contract mobilisation, service reviews, risk assessments, commercial controls, billing oversight, invoicing matters and liaison with the accounts function., • Support the use and improvement of operational systems and technology, including rostering, reporting, incident management, key management and workforce management platforms., • Provide out of hours duty management and management support during periods of absence. About You The successful candidate will: • Hold a valid SIA licence in Security Guarding, Door Supervision or Close Protection, with CCTV advantageous., • Hold a full UK manual driving licence., • Hold IOSH Managing Safely, issued within the last 3 years, or a NEBOSH General Certificate., • Have at least 3 years’ experience in a company-wide, multi-site or multi-contract Security Manager or senior operational role within the private security sector., • Bring strong experience in keyholding, mobile security, security guarding and control room operations., • Have proven leadership experience, with the ability to manage, motivate, support, develop and hold managers, supervisors and operational team members accountable., • Understand service agreements, contract performance and the management of third-party labour providers., • Have experience creating or improving systems, processes, policies and procedures within a security operations environment., • Possess strong working knowledge of ISO 9001, SIA ACS and relevant security industry standards, including security provision, screening, guarding, keyholding and mobile patrol requirements., • Have strong planning, organisational and prioritisation skills, with excellent attention to detail., • Communicate effectively at all levels, both verbally and in writing., • Be proficient in Microsoft Office, staff rostering systems and other operational technology platforms., • Be proactive, flexible, enthusiastic and committed to continuous improvement., • Live within a reasonable commuting distance of Egham, ideally within approx. 40 minutes, due to the need to support emergency callouts and out of hours escalation., • Have the right to work in the UK and be able to provide a 5-year checkable employment history, including any gaps. Benefits Salary of £45,000 to £50,000 per annum, Car allowance with mileage allowance, Private medical, NEST pension, On-site parking and Employee assistance programme. We do try to reply to each application personally, however as you can appreciate, we receive a high number of applications for each role we handle and it is not always possible to do this. Therefore, if we do not contact you within seven days your application for this particular role has not been successful. However, we have retained your CV and we will advise you of future roles that may be of interest. Fairford Associates operates as an Employment Agency introducing work-seekers to client employers for direct employment by those employers

My client is seeking a proactive and customer-focused After-Sales Assistant to join their growing team. Full Job Description After-Sales Assistant Salary: £30,000 per annum Hours: Monday to Friday, 9:00am – 5:00pm Location: Office-Based Reporting To: Operations Manager About the Role My client is seeking a proactive and customer-focused After-Sales Assistant to join their growing team. This is an excellent opportunity for someone with a plumbing / technical background and strong problem-solving skills who enjoys working closely with customers to deliver exceptional after-sales support. As the primary point of contact for customers following product installation and delivery, you will play a key role in ensuring customer satisfaction, resolving technical issues, coordinating service activities, and supporting the ongoing performance of our products. Key Responsibilities Customer Support & Service Management Act as the main point of contact for customers following product delivery. Manage service requests, customer enquiries, complaints, and technical support queries via telephone and email. Ensure customer issues are resolved efficiently and professionally. Build and maintain positive customer relationships to support long-term customer satisfaction and retention. Technical Support & Troubleshooting Diagnose and resolve mechanical, electrical, or software-related product issues. Provide remote technical assistance and troubleshooting support. Advise customers on product operation, maintenance, and best practices. Spare Parts & Service Coordination Liaise with warehouse and internal teams to arrange replacement parts and service requirements. Maintain accurate records relating to spare parts, service activities, and customer interactions. Documentation & Reporting Process and input service orders onto the ERP system, ensuring customer sales and purchase order information is accurately recorded. Produce service performance reports and assist with root cause analysis investigations. Identify recurring issues and trends to support continuous improvement initiatives. What We're Looking For Technical Knowledge Plumbing experience or knowledge is highly desirable. Understanding of Root Cause Analysis (RCA). Ability to read and interpret technical drawings. Awareness of relevant safety standards and procedures. Experience & Qualifications 2–5 years' experience in an after-sales, service engineering, technical support, or similar role. Previous experience in a customer-facing technical environment is preferred. Key Skills Strong diagnostic and troubleshooting abilities. Excellent verbal and written communication skills. Customer-focused approach with a commitment to delivering outstanding service. Strong organisational and time-management skills. Ability to prepare clear technical reports and documentation. Flexibility to travel to customer sites when required. Performance Measures Success in this role will be measured against: Service response times First-time fix rates Customer satisfaction scores

Complaints handling Lead the management and resolution of complaints relating to Grant Thornton's local audit work, ensuring responses are robust, evidence-based and compliant with the relevant complaints framework. We are looking for an experienced Senior Manager to join our specialist team, focusi

As the Senior Complaints Operations Manager, you will hold a pivotal leadership position reporting to the Director of Complaints, Fraud and Financial Crime. Take full responsibility for complaints data accuracy and reporting to the regulator and white-label partners. Experience working in the motor

As Senior Manager – FOS Complaints, you'll lead a specialist team responsible for managing complaints escalated to the Financial Ombudsman Service (FOS), while acting as the key relationship owner for the Ombudsman. Working at the intersection of client experience, regulation and risk, the Divisio

As the Senior Complaints Operations Manager, you will hold a pivotal leadership position reporting to the Director of Complaints, Fraud and Financial Crime. Lead all aspects of Root Cause and Remediation activity resulting from complaints to identify systemic failures and drive long-term business im

The complaints Manager is responsible for managing client complaints through to resolution, ensuring matters are handled fairly, professionally, and in line with regulatory requirements. The role involves investigating complaints, recommending appropriate resolutions, liaising with the Legal Ombudsm