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Care Manager / Clinical Care Manager / Registered Care Manager (Clinical or Nursing Background Desirable but not essential) £45,000–£50,000 per year + annual performance based bonus | Full-time | Permanent Location: Chiswick, London (W4) Start date: February 2026 (flexible for the right candidate) The Opportunity This is a senior Care Manager role with a strong clinical and quality focus. Home Instead Chiswick is proud to be CQC Outstanding-rated and recognised for delivering high-quality, relationship-led domiciliary care. Our leadership team already includes Registered Nurses, and we are now seeking a proven Care Manager to play a key role in leading care quality, compliance, and service delivery. If you are an experienced Care Manager, Registered Care Manager, or a clinically trained professional (such as a Registered Nurse) looking to move into a role with real autonomy and influence, this is a rare opportunity. Role Overview As Care Manager / Clinical Care Manager, you will provide operational and clinical oversight across the service, ensuring care is safe, person-centred, compliant, and consistently delivered to a high standard. You will work closely with senior leadership to: • Maintain Outstanding-level CQC standards, • Provide clinical guidance and leadership to Care Professionals, • Oversee care planning, risk assessments, and quality assurance Key Responsibilities • Lead the day-to-day delivery of a high-quality domiciliary care service, • Provide clinical and care leadership across the service, • Oversee and quality-assure care plans, risk assessments, and reviews, • Ensure compliance with CQC regulations, safeguarding, and clinical governance, • Conduct audits, assurance visits, and quality checks, • Act as escalation point for complex care, incidents, and complaints, • Liaise with external healthcare professionals (GPs, district nurses, therapists), • Support recruitment, supervision, and development of Care Professionals, • Contribute to CQC readiness and inspection processes Clinical & Registration Focus We are particularly interested in candidates who have one or more of the following: • A clinical background, such as Registered Nurse (NMC-registered), • Experience in clinical oversight, complex care, or quality assurance, • Proven experience as a Care Manager or Registered Care Manager What We’re Looking For • Proven experience in a Care Manager, Clinical Care Manager, or similar leadership role, • Strong knowledge of CQC standards, safeguarding, and regulatory compliance, • Confidence in care planning, audits, and quality monitoring, • Strong leadership, communication, and organisational skills, • Level 5 Diploma in Leadership for Health and Social Care (desirable or willingness to work towards), • Full UK driving licence and access to a vehicle What You’ll Get • £45,000–£50,000 salary, depending on experience, • A senior leadership role within a CQC Outstanding-rated service, • Opportunity to work alongside clinically qualified leaders, • Real autonomy and influence over care quality and service development, • A stable, well-supported service with a strong local reputation Apply Now If you are a Care Manager or clinically trained professional who wants to combine care leadership with clinical insight, we would love to hear from you. Apply today with your CV. Suitable candidates will be contacted promptly.

We are urgently looking to recruit a Warehouse/forklift-counter balance driver within the Greenford area, this is a temp to permenant role. This role provides opportunity for development and progression within the company on a permenant basis MAIN DUTIES/RESPONSIBLITIES : * Valid In date certificate for Forklift/Counter Balance is essential * Experienced in the fundamentals around the safety of Forklifts in the Warehouse * Warehouse experience * Loading and unloading of vehicles and trailers which may include some heavy lifting * Shrink wrapping and pallet strapping * Day-to-day administration * Participation in the stock take * Filling in of Check Sheets, Delivery Notes * Weighing and labelling of goods * Need previous experience of the Health and Safety standards of the warehouse YOU SHOULD: * Provide a friendly and helpful response to customer enquires to their total satisfaction in order to contribute to the distribution team’s goal of improving service levels to be the best in the industry * Identify and work with third party distribution providers, identify potential problems to ensure the smooth flow of orders and customer satisfaction * Ensure that complaints, as they affect your direct responsibility, are promptly dealt with, in a professional manner * Maintain company property to the required standard * Represent the company in a business-like manner and maintain a standard of dress and appearance in keeping with the job and position within the company * As an employee, you have a legal duty to take reasonable care of yourself and others and to co-operate with management on all aspects of health and safety, as set out in the Employee Safety Handbook * Be prepared to assist with out-of-hours services to customers when the need arises. as well as any ad hoc duties as required by the Branch Manager, Assistant Branch Manager or a Director * A Forklift / Counter Balance licence is a must have HOURS: 07:30am - 17:30pm Monday to Friday, You must be prepared to work longer hours but you will be paid over-time ratefor any time over 5pm. We look forward to hearing from you at Team CV Ltd

Job Title: Service Manager - Registry Service Location: Twickenham, Hybrid (4 days office / 1 day remote) Hourly rate £26.60 PAYE / £35.33 UMB Per Hour Contract Length: 3-month contract (possibility of extension) Working Pattern: Full Time, Monday - Friday, 36 hours ASAP Start About the Role As Registration Service Manager, you will oversee the delivery of statutory registration services including births, deaths, marriages, and civil partnerships. You'll ensure compliance with legislation and General Register Office guidance, while driving service excellence and innovation. You will manage a team of Registration Officers and sessional staff, lead on performance reporting, and play a key role in developing new services and improving operational efficiency. This is a highly visible role with responsibility for ceremonies, stakeholder engagement, and service development. Key Responsibilities Lead daily operations of the Registration Service and deputise for the Head of Service. Ensure statutory compliance and high standards in registration and ceremonies. Manage staff recruitment, training, rotas, and performance. Prepare annual performance reports and implement strategies to meet KPIs. Oversee venue licensing, secure stock management, and financial procedures. Handle escalated complaints and Member enquiries. Promote service development and income generation through innovation. About You We're looking for someone with: Strong knowledge of registration services and relevant legislation. Proven experience in managing and motivating teams. Excellent organisational and communication skills. Ability to manage multiple priorities and deliver service improvements. A practical understanding of IT systems and data protection. A commitment to equality, diversity, and safeguarding. Desirable Qualifications Service-specific or management-level qualification. Evidence of continuing professional development. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

An excellent opportunity has arisen for an experienced Senior Customer Resolution Officer to join a reputable housing provider in London on a temporary basis. This is a key role responsible for leading the effective management of complaints, enquiries, and compliments, ensuring high standards of service delivery and positive outcomes for residents. You will take ownership of complex and high-risk cases, provide quality assurance across the team, and support the Manager in driving performance, consistency, and learning. The role combines hands-on case management with leadership, coaching, and stakeholder engagement. Rate: 31-32 Umbrella Working Pattern: Hybrid Location: Greater London Key Responsibilities Lead the delivery of an effective complaints, enquiries, and compliments service, ensuring performance standards and timescales are met. Take responsibility for complex, multi-service complaints and specialist investigations from receipt through to resolution. Draft, review, and quality-assure complaint responses to ensure they are accurate, robust, and aligned with the Housing Ombudsman Code. Act as the first point of escalation for staff, providing guidance, coaching, and support. Line manage and supervise up to two-three staff, motivating and engaging the team to deliver high-quality outcomes. Coordinate and monitor responses to Members’ and Cabinet enquiries, ensuring timely and effective handling. Liaise with internal teams, contractors, and external stakeholders to track remedial actions through to completion. Coordinate and facilitate compensation payments in line with policy and delegated authority. Contribute to performance reporting, identifying trends, lessons learned, and opportunities for service improvement. Support the delivery of training for new and existing staff on complaints processes, procedures, and systems. Act as contract lead for allocated stakeholders, chairing regular meetings and monitoring complaint resolution progress. Provide cover for the Manager as required.Experience: Proven experience working within the social housing sector. Demonstrable experience resolving complaints within a diverse community setting. Experience managing complex caseloads and maintaining accurate case records.Knowledge: Strong working knowledge of the Housing Ombudsman Complaint Handling Code. Confident user of Microsoft Office applications, including Word, Excel, Outlook, and Teams.Skills & Attributes: Ability to lead, motivate, and support others. Excellent written and verbal communication skills. Strong organisational skills, with the ability to manage competing priorities. Confident negotiator, able to influence stakeholders and achieve resolution. Apply now for the role of Senior Complaints Officer with a reputable housing provider, where you will play a key role in leading complaint resolution, improving customer outcomes, and driving service improvement across a diverse housing portfolio

Role: Independent Domestic Violence Advocate Based: Wandsworth Rate: £20 umb Start Date: 23rd February 2026 Duration: Temporary Hours: Full-time 35 hours per week Monday – Friday 9-5 pm • Hybrid (Tuesday and Thursday home working – 1 day office, 2 days community-based services Our client, a specialist charity, is looking for an Independent Domestic Abuse Advocate (IDVA) to join their Enhanced Support Outreach Team, focusing on supporting clients living in Wandsworth. The IDVA will provide high-quality, trauma-informed independent advocacy and support to survivors of domestic abuse and additionally face multiple disadvantages in accessing support service across Wandsworth. Funded by MOPAC (Mayor’s Office for Policing and Crime), this post focuses on improving access to justice, safety and holistic support for individuals affected by domestic abuse, including those navigating the criminal justice system. Synopsis of duties: To provide practical and emotional support to women, applying the principles of effective casework when supporting survivors of domestic violence and other forms of violence and abuse at the highest risk and their children and to advocate for survivors to ensure their needs are met To establish the risks to and the needs of survivors of domestic violence and other forms of violence and abuse, identifying and prioritising those at the highest risk. To develop and deliver individual support and risk management plans to address the risk of harm to survivors of domestic violence and other forms of violence and abuse and their children, working directly with all key agency partners to ensure that their plans are coordinated through the MARAC. To advocate, both verbally and in writing, in a range of settings, including in civil and criminal proceedings and with criminal justice professionals To work in partnership with other agencies, including participation at the MARAC, and to contribute to the design of interventions and the design of plans which protect survivors and their children whilst maintaining an independent role on behalf of the survivors, keeping their safety central to the plans. To be an ambassador, working in partnership with other agencies to ensure an effective, coordinated community response to survivors of domestic violence and other forms of violence and abuse and their children To ensure that any issues in relation to safeguarding children or vulnerable adults are brought to the immediate attention of the advocacy coordinator, or if unavailable, another manager To recognise, respect and address the needs of service-users who face barriers when seeking help to access the advocacy service, including those from different ethnic and cultural backgrounds, LGBT communities, disabled people and other hard-to-reach groups. To support the empowerment of survivors, assisting them to recognise the dynamics of domestic abuse present in their own situation, and to help them regain control of their lives. To carry out periodic and regular case reviews in liaison with the line manager, to review ongoing risk and needs, using the outcomes to inform action planning. To report any problems/difficulties/complaints to the line manager and participate in follow-up investigations as required. To maintain confidentiality and to ensure that professional boundaries are observed when working with clients, staff and external bodies and to work within Code of Conduct. Essential Requirements: Extensive experience working with women and children who have been/are victims of domestic abuse in Refuge and/or Community-based programmes. Worked with vulnerable adults and children, including those with complex needs. Keeping written/electronic records and evaluations. DBS dated within the last 12 months or on the update serviceSupporting Futures Consulting acts as both an employer and an agency

Job Title: Night Concierge Location: South West London Reports to: Residents Manager / Operations Team Role Overview: Provide excellent front-of-house service, ensuring a safe, welcoming, and efficiently managed environment for residents and visitors. Support asset, risk, and contract management routines. Key Responsibilities: Deliver exceptional customer service in person, by telephone, and via email. Respond to complaints and concerns professionally, escalating where necessary. Maintain the cleanliness and safety of external areas. Operate and manage amenities, including coffee and beverage facilities. Assist with mobilisation, risk management, and contract administration. Hold a valid UK driving licence (Category B) for equipment operation.Skills & Qualities: Strong attention to detail and commitment to health and safety. Team player with excellent communication and problem-solving skills.Other Responsibilities: Support financial management and budget awareness. Ensure compliance with all company policies and data protection regulations.Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

Ealing | Locum | £45.20 per hour | Hybrid Working Ealing Council is seeking an experienced Team Manager to lead their Kinship Service. This is a senior leadership role responsible for managing a team delivering high-quality social work practice to children and families, ensuring statutory responsibilities are met and positive outcomes are achieved. In this role, you will have full responsibility for team leadership and performance, including recruitment, induction, supervision, quality assurance, and practice development. You will oversee complex kinship casework, chair key meetings, provide expert professional advice, and ensure robust decision-making in line with legislation, local procedures, and best practice. You will play a key role in driving service improvement, embedding learning from audits, managing performance through data and SMART action plans, and contributing to wider strategic development across Children’s Services. You will also represent the local authority in legal processes where required and ensure effective partnership working internally and externally. What You’ll Need: Social Work England Registration Social Work Qualification Significant post-qualifying experience within statutory children’s services Proven experience managing and supervising social work teams Strong knowledge of kinship care, safeguarding, and legal frameworks Experience chairing complex meetings and managing complaints Excellent leadership, decision-making, and quality assurance skills Ability to manage budgets, performance, and service development Commitment to equality, diversity, inclusion, and safeguarding Why Sheldon Phillips? Because we actually listen to what you need. We’re not just here to fill roles—we’re here to find you the right fit in a supportive and rewarding team. That’s why social workers trust us to help them take the next step in their careers. If you want to know more about this Team Manager – Kinship role in Ealing, give Ellis Russell a call on (phone number removed) – let’s have a chat! And don’t forget – if you refer a friend and we place them, you’ll get £300 as a thank you! (Terms and conditions apply)

Technical Compliance Assistant – Chessington, Surrey Salary: £33,000 per annum Hours: 40 per week (Mon – Fri 8am – 5pm) Employment Type: Full-time, permanent About the Role As a Technical Compliance Assistant, to complete investigations and root cause analysis, complete risk assessments and have a vital role in completing internal audits. You will also deal with complaints, manage customer code of practices as well as having a role in promoting and developing a food safety culture. Key Responsibilities Investigations and Root Cause Analysis: Administrative duties for all KPI incident and CAD reporting i.e., trend analysis, board slide, T4 presentation, customer etc. Training: Complete gap analysis on Technical training requirements. Build technical training risk assessment External visits / contact: Ensure good preparation for successful technical visits (Forms completed, rooms bookings., hospitality set up, PPE preparation etc.) Support the Technical Team with meetings, administration, hospitality arrangements for Retail and Certifications Risk Assessments: Ensure schedules i.e., environmental swabbing and testing, calibration, raw material testing are carried out as per stated frequency. Implement corrective actions, as required. Internal audits: Following successful approval of risk assessment build, implement and manage all schedules associated with food safety, legality and quality Complaints: Log all complaints coming through on a weekly basis. Update the trend analysis and share information to Compliance Coordinator Customers’ Code of Practices: Management of the Customer COP's Customer library, ensuring it is always up to date with the most recent COP version. Update the spreadsheet to demonstrate document control. Traceability: Ownership of traceability schedule. Arranging collection and transfer of Chessington documents to Grimsby. Updating the traceability spreadsheet for location and issuing Customers: Prepare customer KPI reports. Prepare data into customer presentations (Responsible for ensuring data is correct). Ensure Site Technical KPI's are always available and visual. Annual Verifications: Preparing for the annual verification - ordering kits,communication with the laboratory. Budget: Raising of PO's and logging of spend to ensure no overspend. Food Safety Culture: Right first-time data ensuring all bodies have the true picture Compliance Management System: Shadow Compliance Coordinator to understand how this system works with the view that they will take over the maintenance process of QMS and CMS Taste Panel: Store visits and buy backs. Manages taste panels, results and feedback including monthly store buy backs. Completes and/or supports benchmarking sessions. Completing of relevant documentation for customer or internal. Conduct taste panels and end of life sampling capturing and trending the results. Attend regular taste panels and provide information to support any issues highlighted through this process Administration: Technical Standing orders Artwork & Specs: Compliance Coordinator deputy Ad-Hoc Projects: Support project work and fill knowledge or process gaps as identified by Compliance Manager or Technical Manager Requirements We’re looking for someone who: Who has worked within a FMCG Environment previously. Working knowledge of Technical Systems. Sound organisational and presentation skills. Analyse data and support in the formulation of action plans. Ability to deconstruct and translate technical information. What’s in It for You Salary: £33,000 per annum Benefits: Company pension Sick pay (after 1 year) Cycle to Work scheme 20 days’ holiday, increasing by one day each year (up to 25 days) Discretionary bonus scheme Genuine opportunities for career development, including progression into senior management roles. Location: Based at our modern manufacturing facility in Chessington, Surrey

The Black Lion Kilburn NW6 We are seeking a professional and passionate shift supervisor to work alongside the general manager at our much-loved local pub.We are looking for someone with a real passion for food and drink and a genuine love for hospitality. We hope you love food and beer as much as we do and are keen to extend your knowledge in theindustry. Responsibities: Demonstrate in-depth knowledge of our products by offering authentic recommendations and ensuring all food and drink are presented to the highest standards Confidently lead the team during shifts, ensuring service excellence and maintaining safety and security Committed to training and mentoring team members, empowering them with the skills and knowledge to create memorable guest experiences Handle customer inquiries and occasional complaints swiftly and professionally, always aiming for a positive resolution Be enthusiastic about learning and development, open to new ideas, and encourages a collaborative and approachable team environment Provide strong support to the management team in achieving operational targets and driving continuous improvement Actively promote the venue You should have: At least 12 months of restaurant/pub experience as a supervisor A full working visa A bubbly, friendly personality Fluent in English And ideally live locally We offer: A safe and friendly working environment Competitive hourly rate + tronc Employee discount across all our pubs Food on shift Training and development - we will provide you with the support needed to develop Career progression and promotion opportunities So, if you can work with a smile on your face and are a team player, you may just like this place. If this sounds like your kind of job please apply TPBN1_UKCT

The Role The Property Operations Manager for the Maintenance department (Roofing, Damp & Restorations) oversees the delivery of high-quality maintenance projects across London, ensuring exceptional service standards and operational efficiency. This role involves managing teams across multiple divisions, coordinating schedules, monitoring costs, and maintaining compliance with health and safety regulations. The role holds day-to-day operational ownership of job setup, resourcing, diary management, staff performance, cost control and compliance, ensuring works are delivered safely, on programme, and to the company’s exacting standards. The ideal candidate will be a strong leader with hands-on experience in roofing, damp proofing, and restoration works, capable of driving performance, developing teams, and ensuring projects are delivered on time, within budget, and to the company’s exacting standards. The Operations Manager is expected to be visible across live sites, proactively troubleshoot issues, protect margin, and uphold the company’s non‑negotiable weekly operational controls. Minimum Requirements: Must reside within 1-hour travel from Fulham, SW London area. Full UK driving licence required. Minimum 5-7 years of proven experience in property maintenance, construction, or property restoration management. Minimum of 5 years of proven experience in roofing, damp proofing, or restoration environments is essential – experience in all three is strongly preferred. Minimum 3-5 years of team management experience, leading multidisciplinary crews (Surveyors, Roofers, Damp Specialists, Restorers, Coordinators and Labourers). Strong technical understanding of roofing systems, damp proofing methods, and heritage/restoration practices. Formal qualification in Construction Management, Building Maintenance, or a related field (preferred but not essential). SMSTS / SSSTS, IOSH, or equivalent Health & Safety certification highly desirable. Demonstrated experience in managing multiple projects simultaneously, ensuring delivery to time, cost, and quality standards. Strong understanding of building regulations, HSE standards, and industry best practices in roofing and damp restoration. Proficiency in project reporting, budget tracking, and performance analysis. Competent in using CRM/project management software and job tracking systems. Proven ability to foster a positive, safety-driven, and performance-based team culture. Skilled in coaching, performance management, and staff development to support progression and maintain high standards. Experience in client-facing roles, managing expectations, resolving issues, and maintaining long-term relationships. Sound understanding of budget management, cost tracking, and profitability metrics. Duties & Responsibilities: Service Delivery & Standards: * Ensures that maintenance services, including roofing, damp, and restoration projects, are delivered to the highest standards, reflecting the company’s reputation for excellence in complex and large-scale projects. * Regularly reviews and updates service protocols to ensure compliance with health, safety, and building regulations, maintaining a strong focus on safety and quality. * Works closely with coordinators to ensure smooth scheduling and effective project management, ensuring projects are completed on time and to the clients’ satisfaction. * Ensures all projects are fully set up and ready to commence, including confirmed start dates, labour allocations, material orders, access arrangements, and clear job instructions for EPS teams and subcontractors. * Maintains operational oversight across all live projects, ensuring progress is tracked, issues are escalated immediately, and quality is verified prior to sign‑off. Operational Efficiency: * Continuously identifies opportunities for process improvements, including optimising resource allocation, scheduling teams effectively, and implementing efficient work practices to enhance productivity. Develops strategies to maximise the time crews spend on site, minimising downtime, and ensuring that all work hours contribute directly to project goals. * Oversees resource planning to ensure that tools, materials, and personnel are available when needed, reducing delays and project disruptions. * Records daily staff attendance and submit verified weekly attendance reports to Accounts and HR for payroll. * Manages diaries and weekly programming, including adjustments for weather conditions, access constraints, drying times, and inter‑trade sequencing to keep operations running smoothly. Conducts weekly team meetings to communicate priorities, review performance, address issues, and maintain team alignment and morale. Loss Prevention & Inventory Management: * Monitors the usage of materials and equipment to control costs, ensuring that stock levels are maintained without overuse or wastage. * Implements strict inventory controls and regular audits to prevent theft or loss of tools and materials. Analyses inventory and usage patterns to identify potential areas of loss or inefficiency, developing solutions to minimise waste. Financial Oversight: * Tracks division performance metrics, focusing on cost control, project profitability, and efficient resource use. Prepares regular reports on project costs, service revenues, and efficiency gains to ensure the division meets financial targets. * Works closely with the finance team to identify cost-saving opportunities without compromising on service quality or project outcomes. * Checks running job costs and margins weekly, flagging and investigating any jobs at risk of margin erosion and implementing corrective action promptly. * Approves high‑value orders and controlled quantities (including lead) and cross‑references subcontractor costs against internal pricing to ensure margin is maintained on subcontracted elements. Team Development & Training: * Managing a team of +- 25 employees, including Coordinators, Surveyors, Tradesmen, Roofers, Damp Specialists, Restorers, Labourers and Subcontractors across the Roofing, Damp and Restorations divisions. * Collaborates closely with the HR department to foster a positive and proactive team culture, encouraging good attitudes and a strong work ethic. * Oversees training programs to ensure that all team members are skilled in the latest techniques, safety protocols, and industry standards. * Develops performance metrics for the team, providing regular feedback, coaching, and opportunities for professional growth. * Leads recruitment activity including interviewing, onboarding and induction, ensuring new starters are trained, briefed, and integrated into EPS systems and protocols. Manages performance and disciplinary processes in conjunction with HR, addressing conduct and capability issues fairly, consistently, and promptly. * Approves annual leave requests and makes necessary operational adjustments to maintain site coverage and service delivery. * Ensures staff training, competencies, and required accreditations remain current and recorded. Client Management & Relationship Building: * Manages relationships with key clients, ensuring their needs are met with professionalism and efficiency throughout the duration of complex projects. Develops strategies to improve client retention and satisfaction, addressing any concerns or issues that arise promptly and effectively. * Works closely with the marketing team to identify new business opportunities and to promote the division’s services, leveraging the division's strengths in specialised restoration work. * Acts as the escalation point for customer complaints, investigating issues thoroughly, implementing solutions, and feeding learning back into systems to prevent recurrence. * Ensures suitable site media is booked and captured for approved marketing and social media content without disrupting operations. Systems, Protocols & Quality Control: * Sets, enforces and improves operational protocols to ensure consistency across survey handover, job setup, live delivery, variations, and sign‑off. * Investigates operational issues and recurring failures, drives root‑cause solutions, and maintains team accountability to prevent repeat defects and callbacks. Health, Safety & Compliance: * Ensures Health & Safety standards are maintained and continuously improved, including oversight of COSHH, RAMS, toolbox talks, and safe working practices across all teams and subcontractors. * Records, investigates and reports accidents, incidents and near misses, implementing corrective actions and communicating lessons learned to prevent recurrence. Carries out random site inspections to verify compliance, workmanship quality, and adherence to EPS protocols, escalating issues and implementing changes where required. About Us: Environ Property Services is a well-established and dynamic company that specialises in Damp, Roofing, Drainage, Pest Control and Restoration! We are a family run business operating in the heart of Fulham, and we have a reputation of providing exceptional services to our customers. Our innovative and fast paced company prides itself on cultivating an incredible team of motivated individuals who have a passion for excellence. Are You Ready to Make a Real Impact? Tired of the same old routine in your current role? Feeling like just another cog in the machine? Break free from the mundane and step into a world where your work truly matters! Join Us in Preserving London's Iconic Landmarks! Mission Statement “We solve complex property problems — damp, drainage, pest control, roofing, and period restorations through a coordinated team of skilled professionals who communicate clearly and fix issues at the root cause. Our multi-division structure is built to support one another, ensuring every solution is holistic and long-lasting. Our mission is to become London’s most trusted property services company for property managers. We believe property care should be proactive, not reactive — driven by great people, great systems, and divisions that collaborate to solve the real problem” Our Vision “To become London’s most respected and reliable property services brand—where trusted workmanship meets high performance, and every team member operates at Priority Green standard in client care, craft, and company culture.” Our Values Our culture is our competitive advantage. It sets the tone for performance and shapes how we are perceived externally. In alignment with our Mission and Vision, the following core values are non-negotiable - We are committed to hiring, developing, and retaining individuals who consistently embody Communication, Integrity, Craftsmanship, Proactivity, Humility and Respect, Collaboration, and Responsibility. What We Offer: Fixed Hours with Overtime Options: Work from 8 am-5 pm, Monday to Friday, with the opportunity for overtime at enhanced rates. Competitive Basic salary Professional Growth: Continuous personal and professional development opportunities. Benefits: 30 days paid holiday (inclusive of bank holidays), company vehicle, fuel card, staff uniform. Dynamic Work Environment: Be part of a young, fast-paced, and dynamic team making a real difference in London. If you're ready to take your career to new heights and be part of a team that's transforming London, one property at a time, we'd love to hear from you. Apply now and join the Environ Property Services Ltd family

My job Quality Systems Administrator (Maternity Cover) Location: Windmill Lane Contract: Fixed term contract To develop and maintain site Quality Management System to ensure compliance to codes of practice, best practice guidance, regulatory and legislative requirements are met. Deputizing for Quality Systems Group Leader (as required), driving the Technical Systems function and working collaboratively with the Quality Manager, QT, PSQLs and other functions. Responsibilities: Administration of the site QMS/FSQMS to provide a robust, practical and reliable platform of conformity that supports all operations. Trending of KPI trending and performance improvement plans - utilizing trends to identify and support sustainable change management. Regular review of the Pilgrims Europe supplier assurance systems, to ensure up-to-date compliance. Conduct internal audits in line with the internal audit schedule that delivers compliance with legislative, BRC, group technical and customer policy requirements. Review and maintain a robust system to record and close out corrective actions arising from internal audits, or process improvements. Ensure compliance of new processes and products within the HACCP system. Document control of the QMS within the operations. Gain a thorough understanding of current Pilgrims Europe computer systems (e.g. SAP, Innova) and how they could best be utilised by the technical function. Liaise with customers/third parties for any issues relating to technical systems/complaint management. Involvement in external audits and group technical audits. To support in customer complaints investigations and administer responses to the customer. Provide support for the technical systems team, deputising for the Quality Systems Group Leader where appropriate. Undertake projects and trials as directed, supporting the technical development. The job holder has a responsibility to create a culture of awareness of, and commitment to the highest standards of food quality, safety & legality and as such they must lead by example. The job holder is responsible for actively encouraging all staff to immediately report any quality or food safety issues, assign reward for doing so (using the STAR Awards process) and must be seen to take visible action and give feedback to the reportee on actions taken to address the raised issue. The job holder will be required to support the site food safety and quality management systems through active engagement in the site HACCP team, internal and external audit programmes and the proactive use of the internal/external system. The job holder shall attend the necessary meeting, deputising for the QAM/QSGL where appropriate. They shall be involved in achieving the clauses in the departmental pillar books and the management pillar books. Skills & Knowledge: Have the confidence and professionalism to work in this customer and auditor facing role. Strong analytical skills - utilizing the full capacity of Microsoft excel/powerpoint or similar business applications. Adopts a hands-on approach, fully recognizing and a proactive presence in production areas is a requirement of this role. Similar experience such as a QA / Technical Administrator / Auditor role within a FMCG environment. Comfortable and knowledgeable on food manufacturing operations. • Auditor trained, or of this calibre with aspiration for Auditor. Influence/relationship builder - able to achieve objectives through building effective relationships with others / other departments. Confident/Assertive - has strength of personality to drive others to delivery or challenge standards/situations. Team player, able to work effectively within a team Strong trending and problem solving skills Qualifications: Relevant degree desirable but not required, or equivalent experience demonstrating technical awareness. Food Safety Level 3 HACCP Level 3 Internal Auditing Certification (desirable) The company Pilgrim's Europe produces some of the best-known and most iconic brands in the UK and Ireland, including Fridge Raiders, Rollover, Denny, Richmond, Oakhouse and Moy Park, alongside a diverse range of industry leading own-label products in categories including fresh pork, lamb and chicken, working with all the major retailers and food service outlets. Our portfolio extends to authentic chilled and frozen ready meals, snacking ranges, added value and food service products. Across Pilgrim's Europe we combine 20,000 of the best people in the industry, united by a shared set of core values and a passion for producing the highest quality, most delicious and innovative food, which is enjoyed by millions of people in the UK, Ireland and Europe every day. Our Pilgrim's Europe team are based in our Pilgrim's UK, Moy Park, Pilgrim's Food Masters and Pilgrim's Shared Services businesses. What we'll bring to the table Competitive Salary Competitive Holiday Entitlement Pension Contribution Family Friendly Policies Learning and Development Opportunities Life Assurance People matter Previous Next Our values Determination Simplicity Availability Humility Discipline Sincerity Ownership TPBN1_UKTJ

KEY RESPONSIBILITIES Safety Conduct start-up safety checks on all assigned machines / assets. Understand all risk assessments and Standard Operating Procedures (SOPs) for all activities under your control. Proactively seek, raise & rectify safety risks and promote positive safety behaviours. Team No direct reports but work with the Production Group Managers to ensure the following is managed. Work cross functionally with other Process Leads to ensure optimal performance. Support the training of team members within the line you are supporting. Support priority problem solving activities within area of control. Track, record and display performance versus target of the line. Continuous Improvement Use problem solving to deal with issues that may prevent team members from completing their work to standard. Support CI project delivery. Record all information required for area of control, including time, temperature, weight, product traceability, KPIs, equipment condition etc. Run assigned area / asset / line to standard using; 5S, Work Element Sheets (WES), SOPs and other standards. Conduct layered confirmation to confirm standards are in place and effective. Use visual management to support the Production Group Manager in communicating performance. Track attainment to plan (ATP) and trigger the escalation process for any deviation in safety, quality, environment, service or throughput. Ensure that start-ups and changeovers are documented, planned, and executed efficiently to minimise cost. Ensure that poor quality is never passed on to the next stage of the process. Conduct quality checks as required. Support investigation of quality non-conformances, customer complaints or other issues. Conduct regular preventative maintenance on all machines as directed by Engineering You need to have the following : Good communication skills Listens to others and builds trust among team members and colleagues. Role model of the PART behaviours Knowledge of Health & Safety, Food Safety, Food Quality and Environment requirements. Good knowledge of machine operation and optimisation. Working knowledge of verbal and written English Passionate, adaptable individual with a Can to & hands on attitude. Shifts available are full time days between 7.00am-06.00pm and part time 5pm-11pm. This client works 7 days a week so you must be prepared to work weekends These roles are temp to perm TPBN1_UKTJ

Pear Recruitment – Housing Manager – Fulham Salary - £45,000 Working Hours – Monday – Friday 9am-5pm - 1 day working from home after probation Our client is a leading provider of supported housing for vulnerable and disabled veterans in the UK. With a proud legacy of service, they are committed to delivering safe, high-quality homes and support that enables independence, dignity, and well-being for those who have served their country. The Housing Team Manager is responsible for leading and managing the Housing Team to deliver high-quality, customer-focused tenancy management services for ex-Service personnel and their families. Under the guidance of the Head of Housing, the role ensures strong tenant engagement, effective performance monitoring, and compliance with all health and safety regulations. The manager will oversee housing and tenancy budgets within agreed limits, ensuring services are delivered efficiently and in alignment with the client’s objectives. A key aspect of the role involves cross-functional collaboration to maintain a safe, supportive, and responsive housing environment that meets the needs of the community. - Do you know someone looking for a position? If you recommend them to us, we have a fantastic referral fee to offer! Please contact us for more information. Key Responsibilities: • Manage, develop and support the Housing Team undertaking regular one to-ones and performance reviews in accordance with policies and procedures. • Ensure that staff are recruited, inducted, trained and developed to enable them to deliver quality services. • Coach and support staff in the housing team to tackle issues of poor conduct or performance in accordance with policy and procedures. • Ensure the Housing Team provide an effective, high quality, customer focussed service to tenants and residents of including: Liaise and work with other agencies including housing, health and social care professionals as required. • Ensure void targets are met. • Ensure that any estate grounds and communal areas, including parking, on any of the properties are managed and maintained to high standards and in accordance with Health and Safety requirements. • Contribute to the client’s emergency planning, participate on the Emergency Management Team and take part in the on-call rota. • Undertake and review risk assessments for the housing function, promoting a risk-based approach to safety within the housing team. • Lead on the management of specialist Risk Assessments, ensuring the completion of all actions within specified deadlines. • Provide reports and information for the Head of Housing and Insurers as required. Lettings, allocations and voids management • Oversee the housing waiting list ensuring that applications are properly assessed in line with the Allocations Policy and that tenants and applicants are advised of the housing options available to them. • Ensure that applicants for housing with complex needs are assessed, support needs identified and their suitability for support by the client is established and agreed by the Applications Assessment Panel. 2 • Manage the lettings process in line with the Allocations procedure, ensuring re-let targets are met. • Play a lead role in ensuring all incidents of anti-social behaviour are properly investigated in line with the Anti-Social Behaviour policy and that appropriate action is taken to resolve these cases. • Manage and monitor all rent arrears action ensuring that performance targets are met and that timely and appropriate support and advice is offered to tenants. • Oversee all legal cases and attend Court where necessary to provide support and guidance to other staff, give evidence on behalf of the client and instruct legal advisors as appropriate. • Work proactively with the Support Team to ensure that it encourages independence and that tenants are enabled to move on to fully independent accommodation where appropriate. Tenant participation and engagement • Working with the Head of Housing and Finance Department to calculate and set Service Charges • Work with the Head of Housing to set budgets and manage services within agreed budgets, ensuring that income targets are maximised and voids and arrears are minimised. • Support the process of setting performance targets and objectives for the Housing Department and undertaking regular review through Delivery Plans and staff/day-to-day management. • Continuously look to improve the quality of services, responding positively to customer feedback and complaints Health and Safety • Implement and monitor Health and Safety Policy and practice throughout the housing provision, to ensure a safe environment for tenants, residents, contractors, staff and visitors and compliance with legislative regulations. • Work with Business service to develop and implement the Health and Safety Management System in relation to the housing schemes. • Contribute to the emergency planning, participate on the Emergency Management Team and take part in the on-call rota. • Maintain records in accordance with the Health and Safety Management System. • Provide reports and information for the Heads, Directors, Managers and Insurers as required. If you are interested in this role and would like to know more, please email your CV or telephone us on a strictly private and confidential basis for an informal discussion. Due to the number of responses, we receive to our advertisements we are unfortunately unable to respond individually to each applicant. If you do not hear from us within 7 days, you may assume you have not been selected this time - but please apply for anything you feel you are suitable for and thank you for your interest in PEAR Recruitment. Confidentiality – All communication with us is treated with the upmost confidentiality and you will always be advised if your CV is being submitted to a client

Founded in 2003 Wasabi's vision is to lovingly create and serve delicious Asian food for a busy nation. Wasabi now has 42 thriving restaurants across London and major UK cities and 4 in New York and in 2019, we introduced Wasabi Home Bento the grocery channel, launching exclusively in Sainsbury’s. Building on that success, the grocery business broadened its reach to Tesco in September 2022, followed by exciting launches in Co-op and Morrisons in 2024. Wasabi grocery has seen phenomenal growth and is now a £62m RSV brand. Wasabi proudly stands as the No. 2 chilled ready-meal brand in the market, consistently attracting new customers to the category through an innovative East Asian range. Wasabi’s menu is celebrated for its unique character, exceptional freshness, and bold flavours. Our diverse range is designed to delight a wide audience, delivering both comfort and excitement with every bite. We have an ambitious 5-year growth strategy, focusing on new restaurants, franchise partnerships, and international expansion. As we prepare for our next phase of growth and innovation, we have an incredibly exciting opportunity for a Group Production Manager to join our Manufacturing Team based in Park Royal. The Role: To lead the team in achieving their business KPIs for the area, with a key focus on team member safety, product quality, customer service, environmental impact and process optimisation, providing daily support and coaching to all team members. Key Responsibilities: Work cross functionally and build relationships to maximise performance. Ensure that each team member understands their role in delivering business goals. Build a high performing team. Minimise absenteeism and organise unplanned cover when required, taking the necessary steps to minimise cost. Train the team on all standards and track team member capability using versatility matrices. Involve the team in priority problem solving activities and promote a culture of learning and development. Communicate regularly and ensure goals and manufacturing targets are clear through team forums and PDRs. Address any performance issues promptly and discretely. Fully support the activities that are defined within the manufacturing strategy, maintaining a key focus on the KPIs of the area and any deadlines along with the impact of change on any team members. Use problem solving to remove obstacles which may prevent team members from completing their roles effectively. Deliver assigned CI projects through the team. Collect and analyse data to underpin decisions and the allocation of resources. Standardise all activities through the use of 5S, Work Element Sheets, Standard Operating Procedures and other standards required to run the area effectively. Conduct layered confirmation to confirm standards are in place and effective. Use visual management to communicate the team performance issues and what is needed to correct them. Deliver value; hourly, daily, and weekly maintaining attainment to plan and trigger the escalation process for any deviation in safety, quality, environment, service or throughput. Ensure that start-ups and changeovers are documented, planned, and executed efficiently to minimise cost. Ensure that shift handovers are documented and communicated effectively. Optimise labour, minimise waste and maximise OEE for the team. Ensure that poor quality is never passed on to the next stage of the process. Investigate all quality non-conformances, customer complaints or other issues, find root cause and prevent recurrence. Complete all documentation for safety, quality, operations, environmental and asset management as required. Ensure regular preventative maintenance is carried out on all machines as directed by Engineering. Build a culture of safety within the area of responsibility. Ensure that all activities have formal risk assessments and corrective actions have been completed as a priority. Promote positive safety behaviours, root causing near misses and coaching team members to work safely. Ensure that all team members have the appropriate training to do their required tasks in a safe manner. Complete all safety checks at the appropriate frequencies, and ensure the environment is as safe as possible for all team members to work in. Support site ESG agenda ensuring commitments are delivered across areas of responsibility. Our Requirements: Proven experience in a FMCG manufacturing/production environment (ideally ready meals). Shift leadership experience (incl. coaching teams and managing agency labour). Excellent leadership and communication skills The ability to build a strong sense of team ownership and maintain a high level of morale within the team. Evidence of delivering against KPIs (service/output, labour, waste/yield, safety, quality/GMP). Confident running daily routines (start-up, hourly boards, handovers, escalation) and RCA (5 Whys/fishbone) to close actions. Good knowledge in Health & Safety, Food Safety, Food Quality and Environment requirements within a fast-paced manufacturing environment. BRC/audit exposure (desirable) Lean/CI (5S/standard work/visual management) trained (desirable) Familiarity with shopfloor systems/ERP (desirable) In return we provide: A great working environment Pension scheme Target Bonus Refer A Friend Scheme Free Sushi or hot food (vegan options available) 50% discount in our Branches Employee Assistant Programme (email address removed) (a service providing health and wellbeing support) Long Service Awards Wagestream - a financial wellbeing benefit that lets you access your pay as you earn it in real time and manage savings Life Assurance Electric Vehicle Scheme through Octopus Cycle To Work Free on-site parking A variety of discounts (shopping, food & drink, entertainment and health & fitness) through Perkbox and The opportunity to develop your skills within a growing company. Our people make us who we are. If you're looking for an exciting challenge and this sounds like the job for you please apply today as we can't wait to hear from you. COME ROLL WITH US

Location: West London (Chiswick, Brentford & Isleworth) Salary: £47,777 + EOY Bonus Wouldyouliketostartthenewyear,withanexcitingnewcareer,withinasafeandsecureindustry,workingforafastgrowingorganisation,withambitiousgrowthplans? The role We are looking for an experienced, commercial Retails/Sales Area Manager to play a key role in ensuring the smooth running of a small cluster of self-storage locations across West London. You will need to be very customer focused and sales/KPI driven. Our Area Managers are responsible for supporting staff in their day-to-day roles and progression, maximising sales and profit targets, helping customers with anything they may need, and ensuring all legal and company procedures are in place. This is a multi-siterole, based in our Chiswick store, with responsibility for the Isleworth and Brentford Container sites. Itis full-time, working 5 days out of 7, with some weekend and bank holiday working. Company Benefits Staff discount on storage and retail products Management Training and Development programme Great bonus scheme Contributory pension scheme 30 days holiday, including bank holidays Employee free perks scheme Additional benefits after a qualifying period Who were looking for Goal oriented, with a proven sales track record Thrives in a varied, team environment Excellent communication skills and customer service skills Agood level of numeracy and people management experience What youll do Sales and Customer Service Drive teams to convert sales and help customers make informed decisions Achieve sales targets by maximising sales opportunities Provide outstanding customer service, always keeping our values in mind Resolve customer complaints, address customer concerns, and explain company policies Store Growth and Development Meet the revenue and growth targets, and control costs within a reasonable jurisdiction Manage the growth and development of the store and employees Demonstrate an active approach to achieve goals and objectives Manage and Train Employees Recruit, train, develop and support staff to keep the standards of your team high Motivate staff to give their best results Provide high levels of leadership, encouragement, training, and support in order to help others achieve their results and meet their budgets Administration Ensure effective administration of the store so that company systems, policies and procedures are always adhered to Create and implement effective marketing plans, and monitoring and reviewing results at regular intervals Promote the store in the local community by networking and liaising with local shops and businesses Please apply now for immediate consideration and immediate interview. TPBN1_UKTJ

Job Title: Project Coordinator Location: Feltham Hours: Monday - Friday, 8:00am - 4:00pm (flexibility required) Pay: £14.87 per hour Holidays: 25 days annual leave + bank holidays Reporting to: Project Manager Role Overview We are looking for a highly organised and customer-focused Project Coordinator to join our busy client in Feltham. This role is pivotal in ensuring customer enquiries are handled promptly and professionally, while also supporting the smooth running of administrative and project-related processes. You will act as a key point of contact for customers, working closely with internal teams to ensure orders, deliveries, and enquiries are managed efficiently and to a high standard of customer service. Key Responsibilities Process all customer quotes and sales orders accurately and in a timely manner, ensuring the highest level of customer satisfaction Respond to customer enquiries promptly, providing clear, professional, and helpful communication Handle customer complaints and issues, working proactively to resolve them in the most efficient and effective way Carry out general administrative duties, including: Booking goods in Allocating backorders and backlogs to customers Chasing late deliveries and liaising with suppliers or internal teams Raising, investigating, and resolving delivery and stock discrepancies Manage customer debit notes and respond to invoice-related enquiries Maintain accurate records and ensure systems are kept up to date Support the Project Manager and wider team with ad hoc tasks as required About You Strong customer service skills with a professional and approachable manner Highly organised with excellent attention to detail Confident handling multiple tasks and prioritising workload in a fast-paced environment Comfortable dealing with customer issues and resolving problems calmly and efficiently Good administrative and IT skills Flexible and adaptable, with a willingness to support the business as needs evolve Additional Information This role may evolve over time, and you will be expected to undertake additional duties in line with your changing role and the overall business objectives. Working hours are typically Monday to Friday, 8:00am - 4:00pm , however flexibility is required to meet business needs. The Best Connection is acting as an Employment Business in relation to this vacancy. TPBN1_UKTJ

A leading Housing Association is looking for a Complaints Dispute Resolution Lead on a temporary basis for about 3 months Key responsibilities Demonstrate a personal commitment and responsibility for the business to provide a highly resolution-based service, aiming to advise and assist the business in resolving any escalated complaints at the second stage Provide support to Heads of Service, Service Directors and managers at the review stage of the process, including drafting complex response letters Lead on reviewing complaints and compensation and advising on the correct level of rigor at stage 2 Assist in the production of regular Complaint Reporting for stage 2 and ombudsman cases, providing information for the service and to the business, ensuring information captured is relevant, accurate and timely and can be used to drive change and transformation in the organisation Take responsibility for managing all contact and communication with the Housing Ombudsman and customers including implementation of any improvements to ensure compliance with the Housing Ombudsman Complaint Handling Code Identify potential reputational risk and work with operational teams and the complaint manager to take mitigating action and ensure learning lessons are logged, tracked and monitored and prioritised by the business Be the subject matter expert for best practice and due diligence and to ensure effective management of escalated complaints and compliance with the Housing Ombudsman Complaint Handling Code Ensure that you follow and keep up to date with all relevant statutory policies and related procedures including health and safety and financial regulations. This is a hybrid role, 2 days in the office, Wednesday and Thursday is mandatory and three days at home. PAYE £27.48 & Umbrella £36.34 Essential requirements Extensive experience in handling complex complaints and leading on resolution of high profile and business significant escalated complaints Great attention to detail and a result driven approach Strong analytical skills to identify trends, assisting with the production of root cause analysis around escalated complaints Exceptional communication and interpersonal skills to build rapport with customers, regulators and internal stakeholders Proven ability to collaborate effectively and be influential with cross-functional teams to ensure the very best outcomes for our customers Familiarity with relevant regulatory requirements and the ability to maintain compliance with industry standards Experience of administering a complaints or similarly complex process and co-ordination of complaint handling or a comparable process at Board/Director Level A proven track record of delivering exceptional Customer Service Excellent verbal and written communication skills as well as interpersonal skills Knowledge and experience of communication to the Housing Ombudsman or other Ombudsman service Experience of working with complaints in the housing sector

Job Title: Senior Servicing Account Manager Location: North West London Salary: Up to £55,000 depending on experience plus benefits Working Hours: Monday to Friday, 9 am to 5.30 pm Hybrid: 4 days in the office and one day at home About the role of Senior Servicing Account Manager: Our client is strengthening its position in the specialist lending market, providing a range of mortgage, bridging, and development finance products (both regulated and unregulated.) They pride themselves on offering tailored property finance solutions for customers who may not fit the standard high street bank criteria. As a Senior Servicing Account Manager, you will play a pivotal role within the mortgage servicing and collections team. Working closely with the Servicing and Collections Manager, you will help ensure effective reporting, monitoring, and day-to-day servicing of customer accounts. This is an excellent opportunity for someone looking to develop their career in specialist lending, with scope to make a real impact on customer outcomes and operational efficiency. Responsibilities required for the role of Senior Servicing Account Manager: Manage and support customers with 1st and 2nd charge mortgages in arrears, ensuring timely resolutions and clear communication. Monitor, track, and discuss payment plans with customers to help them stay on track. Oversee term-expiring mortgages, ensuring smooth transitions and proactive customer engagement. Instruct and liaise with solicitors regarding litigation matters, maintaining compliance and accuracy. Provide timely, professional responses to customer queries, delivering an excellent service experience. Handle and resolve complaints during the informal stage, demonstrating empathy and problem-solving skills. Collaborate effectively with colleagues across multiple departments to achieve business objectives. Maintain accurate and up-to-date records, ensuring compliance with internal and regulatory standards. Identify and implement process improvements, contributing to greater efficiency and customer satisfaction.Experience required for the role of Senior Servicing Account Manager: Knowledge of the collections and litigation process. Understanding of compliance requirements, including Treating Customers Fairly (TCF) and Consumer Duty. Strong attention to detail. Excellent team player with collaborative skills. Experience in collections, litigation, or loan servicing, ideally with exposure to term-expiring mortgages.For more information regarding the role of Senior Servicing Account Manager, please contact us Stellar Select is acting as an employment agency and is a corporate member of the REC Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days

About us Part of London + Regional Hotels, The Lensbury Resort is located on the Banks of the River Thames at Teddington and is home to an exclusive leisure club, a 155 bedroom hotel, meeting and events space, restaurant and bar, Spa and 25 acres of gardens and grounds. Our Food & Beverage offering includes our private Members' Lounge as well as an all-day dining Restaurant and Bar which are open to residents and members. The Role We are seeking a dynamic and experienced Restaurant & Bars Manager to oversee the daily operations of our restaurant and bar outlets, ensuring an exceptional guest experience. The role involves leading a team, managing budgets, ensuring compliance with health and safety regulations and maintaining high service standards. Additionally, the successful candidate will collaborate with the leisure club team to enhance the overall guest experience. We are about to enter a period of refurbishment and as such it is anticipated this role will commence in April 2026. Key Responsibilities Oversee the daily operations of the restaurant and bars, ensuring smooth service delivery. Lead, train, and motivate your team to deliver outstanding customer service. Develop and implement strategies to drive revenue growth and achieve sales targets. Monitor and maintain the highest standards of F&B service, hygiene, and safety. Work closely with Head Chef to create tailored dining experiences for guests/members. Manage inventory, ordering, and stock control to ensure efficiency and minimise waste. Develop promotional events, special offers and seasonal menus to attract guests/members. Handle customer enquiries, feedback and complaints professionally. Monitor financial performance, including cost control, budgeting and forecasting. Participate in the Duty Manager rota. What were looking for: To be successful in this role, you must possess the following qualifications, attitude, behaviours, skills, and values: Proven experience as a Restaurant & Bars Manager or Food & Beverage Manager in a hotel or hospitality setting. Strong leadership and team management skills. Excellent communication and interpersonal skills. A passion for hospitality and delivering outstanding customer service. Knowledge of health and safety regulations and licensing requirements. Experience in budgeting, forecasting, and cost control. Ability to work under pressure in a fast-paced environment. Proficiency in restaurant management software and POS systems. Relevant hospitality or business management qualification is an advantage. Willingness and availability to work flexibility which includes weekends, morning and evening shifts and public holidays. The Lensbury Club Londons Riverside Resort The Lensburys exclusive leisure club, hotel and conference centre sits in extensive grounds on the banks of the Thames in Teddington, south west London. Our members can take care of their wellness by working out in the Lockside gym and studios, playing tennis or pickleball on our courts, boating on the river launched from our specialist Watersports Centre, or relaxing in our extensive grounds. After catching up on emails in our co-working spaces, they can recharge with a coffee and light snack from our deli or something more substantial in our Club House restaurant. Visitors to the area can enjoy an overnight stay in one of the elegant hotel bedrooms, with access to The Lensburys facilities, enhanced by the location and beautiful surroundings. For business, The Lensbury provides a captivating backdrop away from the hustle and bustle of central London. Its an ideal setting for a whole host of business events, from meetings and conferences to team building and company away-days. TPBN1_UKCT

Assistant Automotive Service Manager - West London Strong OTE £45k+– Negotiable depending on experience Monday to Friday 8.30am to 5.00pm - Weekends on rota An established automotive business in West London is seeking an experienced Assistant Aftersales Manager / Senior Service Advisor to support the day-to-day running of a busy aftersales department. This role is ideal for a Senior Service Advisor or Workshop Controller who is working towards a Service Manager or Aftersales Manager career path and is ready to take on more operational responsibility. This is a hands-on, visible role within the dealership, supporting both front-of-house and workshop teams while helping drive performance, customer satisfaction and operational standards. The Role * Supporting the Aftersales Manager / Service Manager with daily aftersales operations * Managing and supporting Service Advisors and overseeing workshop flow * Assisting with KPI performance, productivity, upsell and customer satisfaction targets * Handling escalated customer queries and complaints professionally * Supporting audit standards, compliance and brand processes * Acting as a key link between service advisors, technicians and management * Ensuring a smooth and consistent customer journey from booking to handover About You * Previous experience as a Senior Service Advisor, Assistant Service Manager or Workshop Controller * Strong customer handling, leadership and people management skills * Commercially aware with a focus on quality, efficiency and profitability * Confident working in a fast-paced main dealer or large independent environment * Motivated by progression towards a Service Manager / Aftersales Manager role What’s On Offer * Competitive basic salary, negotiable depending on experience * Strong OTE potential * Stable, well-established dealer group * Clear career progression within aftersales management * Supportive environment with exposure to full aftersales operations Assistant Aftersales Manager, Assistant Service Manager, Senior Service Advisor, Workshop Controller, Service Manager progression, Aftersales Management, Main Dealer Aftersales, Service Advisor Manager, Automotive Aftersales

The role of Quality Manager in the retail industry requires overseeing quality assurance processes within the department. This position in Acton focuses on maintaining high standards to ensure product excellence and compliance Client Details Very well known QSR business that manufactures some of its own products in a central production unit Description lead the quality management system and make sure they're always audit-ready define product and process specs, and challenge the status quo when needed support new product development with your food tech know-how maintain third-party accreditations including BRC Grade A manage non-conformances and drive continuous improvement monitor customer feedback and complaints - and turn insights into action be our go-to expert on food safety, legislation and quality assurance audit, inspect and keep our systems sharp ensure all suppliers are up to scratch and fully certified spot risks in the supply chain before they become problems champion best practice Profile A successful Quality Manager should have: proven experience in a food technical or quality assurance role in a factory environment for a BRC rated factory food-related degree or equivalent hands-on experience internal auditor and HACCP Level 3 qualified strong knowledge of food legislation confident communicator and team player experience managing people and processes full uk driving licence Job Offer Comprehensive benefits package tailored to support employees. Opportunities for professional growth and development. This is an excellent opportunity for a Quality Manager to make a meaningful impact within the retail industry. Apply now to join the team and contribute to maintaining exceptional quality standards

Our client is looking for a Property Manager, who will play a key role within their Estate Management Team. The successful candidate will ensure high standards of service delivery and customer satisfaction across a portfolio of residential properties. The role requires strong communication skills, excellent organisational capability and a proactive approach to problem solving. Key Competencies: Customer Service: You will shape how customers perceive the business by providing timely, accurate information and resolving issues professionally and diplomatically. Execution & Accountability: You will work methodically to meet deadlines, ensure obligations are fulfilled and take ownership of tasks through to completion. Business Maturity & Judgement: A practical, common sense approach combine with a positive and “can do” attitude is essential. Core Responsibilities: Customer Service & Communication: You will act as the first point of contact for leaseholders and residents via phone, email and written correspondence. Respond promptly and professionally to all enquiries and ensure follow up until resolution. Prepare letters, mail merges and general communications to residents and clients. Build positive working relationships with Client Directors, contractors and stakeholders. Handle complaints or issues diplomatically and effectively. Systems, Data & Process Management: Keep all property records and database information accurate and up to date. Manage hard copy and digital files, ensuring documents are scanned, tagged and stored appropriately. Maintain the online portal with relevant, up to date information. Estate & Maintenance Management: Oversee day to day, maintenance activities. Coordinate contractor works; sourcing quotes, raising orders, briefing suppliers and monitoring completion. Manage insurance claims and ensure compliance with health and safety standards. Conduct regular site inspections to ensure buildings remain in good order. Financial Management: Generate purchase orders, ensuring correct coding and adherence to budget. Oversee the preparation of annual budgets and reserve fund planning. Monitor expenditure throughout the year and produce reports as required. Assist with service charge and ground rent arrears processes. Client Meetings & Governance: Circulate information to residents on management matters. Attend, chair and minute client board meetings including evening AGN’s. Provide general guidance on leasehold matters, relevant legislation, section 20 notices and covenant issues. Qualifications: A good standard of education is essential. IRPM/RICS desirable but not required. Skills: Strong communication skills (written and verbal), excellent time management skills, good project management capability, strong IT skills across Microsoft Office, ability to empathise, negotiate and resolve issues effectively. You will be detail orientated, calm and commercially aware and have a positive attitude and team orientated mind set. . 8.30 to 5.00 Monday to Friday or 9.00 to 5.30 Monday to Friday £30 - 35.000P.A. Raynes Park Area

Estate Manager Wandsworth SW18 1HR Public Sector - Local Authority Full time - Mon-Fri, 36 hours per week Temporary role - 3 months with likely extension £21.70 per hour PAYE / £28.29 per hour UmbrellaTo manage approximately 750 properties and deal with a wide range of tenancy and leasehold issues. Specific Duties: 1.Responsible to the Area Housing Manager through the Senior Estate Manager for the day-to-day management and routine repair of a group of dwellings within the Area. 2. Provides the main point of contact with tenants and leaseholders by receiving and acting upon tenants and leaseholders' complaints and enquires. Carries out inspections of individual properties as well as internal and external communal areas of blocks and estates, making recommendations for improvements as necessary. 3. Responsible for prioritising own workload, dealing with enquiries and requests on management and repair matters in accordance with established policies and procedures. As the first and primary point of contact, is required to be highly conversant and comply with relevant legislation and case law, imparting the information to tenants, residents and leaseholders as required. 4. Investigates and recommends management transfers, discretionary tenancies, succession requests and prepares reports for Area Housing Manager/ Deputy Area Housing Manager where appropriate. Liaises with internal and external agencies in respect of vulnerable residents with mental or physical health issues or social difficulties. Attends and presents at case conferences such as Community Multi Agency Risk Assessment Panel or Team Around the Child regarding high risk or complex cases. 5. Issues repair orders in accordance with Council procedures; carries out post- inspections and the checking of invoices. Processes variation orders and resolves disputes regarding invoices. Responsible for ensuring appropriate security measures are taken for all vacant properties in their patch. 6. Assesses whether permission should be given to tenants and leaseholders to carry out alterations/improvements in accordance with Council policy and detailed procedures/ stringent time limits. Investigates unauthorised alterations and takes appropriate enforcement action to remedy breaches of tenancy/lease terms. Investigates breaches by Leaseholders of HMO Regulations. 7. Responsible for full and appropriate investigation of routine and non-routine complex cases of antisocial behaviour, including all reports of hate crime; ensures all cases are progressed in accordance with policy and procedure. Keeps the NPS anti-social behaviour database fully updated. Initiates mediation where possible and takes enforcement action for breach of lease/tenancy agreements where appropriate. 8. Responsible for investigating, and taking appropriate action on complaints from residents, elected Members of Parliament and ward Councillors. 9. Responsible for processing Flexible Fixed Term Tenancies Reviews in accordance with policy and detailed procedure, adhering to stringent time limits. Ensures that timely responses are provided to leasehold Pre-Assignment Queries and Right to Buy tenancy and occupancy checks to ensure compliance with the statutory time frame and prevent compensatory payments by the Council. 10. Assists the Resident Participation Officer in maintaining positive liaison with existing tenant, resident/ leaseholder associations/ forum meetings as directed by the Area Housing Manager. Assists where appropriate in the formation of new associations and attends relevant evening meetings/ weekend social events. 11. Attends Court routinely on housing management cases, gas safety injunction cases, unauthorised occupants, and squatters; also arranges and attends subsequent evictions. Attends evictions for rent arrears and unauthorised occupation and executes gas safety injunction orders. 12. Calculates charges for major works and consults with leaseholders in accordance with relevant legislation including the preparation of consultation letters, subsequent negotiations with leaseholders and liaison with other sections of the department and other Council departments. Similarly advises leaseholders on matters relating to routine service charges/major works: answers service charge enquiries within timescales laid down in the Leaseholder's Charter. 13. Responsible for undertaking fire safety checks, particularly of leasehold property front entrance doors to ensure compliance with fire regulations and specific lease terms. Makes sure buildings are compliant with fire safety regulations by ensuring that communal areas are clear. Initiates and progresses enforcement action for breach of lease if warranted. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Founded in 2003 Wasabi's vision is to lovingly create and serve delicious Asian food for a busy nation. Wasabi now has 42 thriving restaurants across London and major UK cities and 4 in New York and in 2019, we introduced Wasabi Home Bento the grocery channel, launching exclusively in Sainsbury’s. Building on that success, the grocery business broadened its reach to Tesco in September 2022, followed by exciting launches in Co-op and Morrisons in 2024. Wasabi grocery has seen phenomenal growth and is now a £62m RSV brand. Wasabi proudly stands as the No. 2 chilled ready-meal brand in the market, consistently attracting new customers to the category through an innovative East Asian range. Wasabi’s menu is celebrated for its unique character, exceptional freshness, and bold flavours. Our diverse range is designed to delight a wide audience, delivering both comfort and excitement with every bite. We have an ambitious 5-year growth strategy, focusing on new restaurants, franchise partnerships, and international expansion. As we prepare for our next phase of growth and innovation, we have an incredibly exciting opportunity for a Senior Quality Assurance Technologist to join our Central Production Unit based in Park Royal. The Role: The role provides professional support to the QA Manager in managing food safety, food quality, health & safety, and legal compliance across all operations within the Central Production Unit. It also involves managing, training, supporting, and developing the QA team to ensure quality assurance activities are completed effectively, accurately, and on time, while balancing people management with hands-on QA responsibilities and providing operational support when required. Key Responsibilities: Work closely with all departments, providing professional support to ensure compliance with BRCGS standards and maintaining the Central Production Unit (CPU) in an audit-ready state at all times. Supervise, coach, and support the QA Technologists team, fostering a positive culture of accountability, teamwork, and continuous improvement. Responsible for QA tasks on Saturdays and Sundays and during holiday cover for QA Manager. Plan and allocate QA tasks, ensuring schedules are adhered to and priorities are met. Execute effective training plan for new and current staff to ensure team members are adequately trained and competent for their responsibilities. Manage the team to ensure the QA conduct inspections of raw materials, in-process products, finished products and processes and identify defects or deviations from quality standards. Ensuring team rectify or escalate non-conformances when required, ensuring corrective actions are implemented. Conduct internal audit on a regular basis e.g., glass & plastic, GMP (good manufacturing practice), hygiene, CCP (critical control point) and allergen etc. Ensure calibration of equipment (thermometers, scales, etc.) is completed on schedule, with accurate monitoring records maintained. Ensure taste panel is completed on schedule, ensuring corrective actions are implemented and results recorded. Manage routine sampling plans (finished products, shelf life, environmental swabs, water samples) working closely with other members of the technical team Ensure maintenance of accurate QA documentation of control and monitoring activities including check sheets, concession requests, audit reports, etc Assist with supplier non-conformances and customer complaints investigations on food safety, packaging or other food related issues. Document and report the investigation results to Line Manager as appropriate. Support the Line Manager with document control (updating, creating, and reviewing documents as required). Escalate quality or food safety concerns promptly to the Line Manager. Provide hands-on support to cover QA tasks during peak periods, absences, or when required. Support with activities and data collection on initiatives related to ESG responsibilities and commitments Our Requirements: The Senior Quality Assurance Technologist should have a good practical working knowledge of food safety legislation and quality requirements. A strong QA background is desirable for this role but more importantly you will be energetic, punctual, proactive, and reliable with the ability to lead, guide, and motivate others towards achievement. HACCP knowledge, a food science qualification or equivalent and experience in the manufacturing industry within a high care / high risk environment will be favorable. Excellent communication and problem-solving skills. Ability to manage multiple priorities in a fast-paced environment. In return we provide: A great working environment Pension scheme Target Bonus Refer A Friend Scheme Free Sushi or hot food (vegan options available) 50% discount in our Branches Employee Assistant Programme (email address removed) (a service providing health and wellbeing support) Long Service Awards Wagestream - a financial wellbeing benefit that lets you access your pay as you earn it in real time and manage savings Life Assurance Electric Vehicle Scheme through Octopus Cycle To Work Free on-site parking A variety of discounts (shopping, food & drink, entertainment and health & fitness) through Perkbox and The opportunity to develop your skills within a growing company. Our people make us who we are. If you're looking for an exciting challenge and this sounds like the job for you please apply today as we can't wait to hear from you. COME ROLL WITH US

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