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Premier Work Support are recruiting a Branch Manager for a senior leadership role within a fast-paced builders' merchant/retail environment in West London. You will be responsible for driving operational performance, delivering excellent customer service, and leading and developing a team across all branch functions. Key Responsibilities • Deliver excellent customer service in person and by phone, • Handle enquiries, orders, complaints, and ensure accurate processing and documentation, • Coordinate customer orders, deliveries, schedules, and stock management, • Oversee trade counter operations and ensure smooth daily running, • Maintain accurate stock control and support purchasing processes, • Ensure adequate staffing levels and act as Duty Manager when required (including key holding, opening/closing site), • Manage daily admin including tills, banking, and sales reporting, • Produce and review sales and performance reports, • Ensure full Health & Safety compliance across the branch, • Oversee maintenance of premises, plant, and equipment, • Manage staff wellbeing, attendance, holidays, and sickness, • Act as the link between senior management and branch staff, • Handle staff relations, including conflict resolution and disciplinary matters, • Strong leadership and team management experience, • Excellent customer service and organisational skills, • Ability to work in a fast-paced operational environment, • IT literate (Microsoft Office and internal systems), • Builders' merchant or retail management experience preferred, • Salary: £45,000 per annum, • 22 days holiday + 8 bank holidays, • Pension scheme, • Private medical cover (employee, partner, and dependants) Monday-Friday 7:00am-5:00pm, plus 1 Saturday in 4 If you are an experienced leader looking for a senior branch role, apply today.

Repairs Manager - Social Housing - Repairs and Maintenance Up to 50k plus package - Permanent Based in Kingston Upon Thames Our client is an innovative and award-winning Social Housing Repairs & Maintenance Contractor who are looking for a Repairs Manager to join their team based in Kingston Upon Thames. The key function of this role is to manage the team of Supervisors and trades delivering the repairs and voids service, ensuring a high quality and commercially focused service is delivered. Key Responsibilities Additional duties include: To lead and ensure the efficient management of the reactive repairs and maintenance of our client's properties, ensuring these properties meet the required housing and quality standards, whilst maximising resident satisfaction and contributing to business performance and financial strength. Ensure that all activities undertaken meet the client's business objectives, turnaround times and other key performance indicators and work/quality standards. Develop and maintain procedures for responding quickly and effectively to complaints and enquiries from members and customers. Maintain effective relationships with key stakeholders, clients, contractors and residents, whilst promoting and championing our client's values and standards at all times. Deal with escalations of complaints including disrepairs and Environmental Health Notices (EHN). To effectively manage a maintenance budget and authorise spends up to agreed levels whilst maximising cost effectiveness and having regard for financial strength. Ensure compliance of the day-to-day or void teams in respect of governance and adherence to the relevant statutory and regulatory provisions, including health & safety. Please apply online or call Mia on .

Office Manager / HR - South London - Monday–Friday (20 hours per week) - Up to £50,000 Pro Rata We are looking for an experienced and highly organised Office Manager to join one of the UK’s leading sporting clubs based in South London. This is a part-time role (approximately 4 hours per day) with flexibility around working hours. This position is ideal for a proactive individual who can take ownership of office operations, HR processes, and compliance, while acting as a key point of contact for staff and management. Key Responsibilities: • Managing employment contracts and maintaining accurate employee records, • Administering payroll processes, • Acting as the first point of contact for HR-related queries, • Ensuring compliance with GDPR, CASC regulations, and general office policies, • Managing health & safety requirements, including risk assessments, • Handling complaints, investigations, and employee relations matters, • Overseeing the day-to-day running of the office About You: • Proven experience in an Office Manager or similar role, • Strong working knowledge of HR practices and employment procedures, • Solid understanding of compliance requirements (e.g. GDPR, health & safety), • Confident in handling sensitive matters such as disciplinary and grievance cases, • Excellent communication and decision-making skills, • Able to lead and support a small team effectively, • Highly organised with strong attention to detail, • Understanding of a sports club (nice to have) Location: South London – onsite parking Hours: 20 hours per week, 4 hours per day Salary: Up to £50,000 Pro rata

Job Purpose RICS Registered Valuer with a minimum of 3 years experience at Associate level to undertake Red Book valuations for various purposes including secured lending. To undertake rent reviews and lease renewals on commercial properties including offices, industrial and retail. The employee will be an important part of the Professional Team which comprises other Chartered Surveyors and Graduates with specialist knowledge in the following disciplines: Valuation, Lease Advisory, Rating and Leasehold Enfranchisement. Role Dimensions Financial data (budgets etc) Each fee earning member of staff has an annual financial target which would be set based on the employee’s experience and ability. Total number of employees for whom you have line responsibility None initially, however there are junior members of the team who learn by way of shadowing senior members. As part of the Professional team, you will play your part in mentoring the junior members of staff, helping with their preparation for the APC and assisting them as they develop into Chartered Surveyors. Other data Working as part of the Professional team and supported by the Division as a whole, the role is to undertake existing instructions, maintain existing Client relationships by keeping them informed of the progress of their reports and develop new business. The majority of work will involve property situated in South-West London. In some cases, it is necessary to travel outside this geographical area, for example as part of a portfolio valuation. Business generation and client facing business activity is a requirement and necessary for promotion opportunities. Cross-selling will also be rewarded. Opportunities arise from time to time to take on extra responsibility in certain areas ancillary to our core business e.g. APC / Graduate Counsellor, Sustainability Team, Complaints Handling, Anti Money Laundering, IT Committee etc. Key responsibilities Client Management is a key component of this role. It is imperative that both existing clients and potential clients are provided with a prompt and professional service which promotes the Department, Division and ultimately the Firm. Keeping clients abreast of inspection dates and progress of their reports are core components of this position. Responsible for Fee and Cost Management quoting for work and ensuring that all fees and other costs are monitored and processed in a timely way so that income and profit targets are met. As a fee earner, to prepare invoices and liaise with Clients and Accounts to ensure bad debts are kept to a minimum. Business Generation for the Department and firm as a whole which involves social interaction with potential clients, Bank managers, solicitors, accountants etc. The firm also holds numerous social events during the year where you are asked to invite some of you own Clients and host them on the day. Professional and Personal Development to identify and address the relevant development requirements for the job; and ensuring that the appropriate skills and technical knowledge are evident. Compliance and administration to maintain all the relevant professional and in-house procedures and standards, so ensuring good practice and consistency for the department and Company is achieved. Knowledge of changes and developments in professional and ancillary areas and to take steps to expand knowledge of the same. Communications & working relationships Internal • Line manager – for support and to monitor progress, • Departmental colleagues – to support each other and to ensure efficient service, • Other department representatives – to develop cross-servicing opportunities External • Clients – to keep advised of progress, to advise and to take instructions, • Professional bodies – to maintain and develop knowledge, • Other agents/professionals – comparables, market knowledge and negotiation Key performance indicators Financial – e.g. income, profit margins, debtor days, billing times • Service standards – e.g. up to date knowledge of client needs, • Departmental targeted income Compliance and Administration Evidence of following the administrative procedures that may include: • Debtor days/billing times, • 100% reports in standard format, • 100% compliance of QA & Company standards, • Accounts submission on timely basis (timescale – to be agreed) Personal Development Development plan in place • Evidence of behaviours as described in Section 7, • Attendance at courses relevant for RICS CPD, • Any additional training deemed necessary, • Assist in the training of OTA / junior staff members as required Person specification Knowledge, skills and experience required: Qualifications MRICS, RICS Registered Valuer with minimum 3 years PQE experience is essential Knowledge • Chartered Surveyor with relevant experience of Valuation is essential., • Able to demonstrate an up to date knowledge of professional matters such as the Red Book is essential, • Previous experience of independently undertaking rent reviews and lease renewals is essential., • Able to demonstrate knowledge of potential new markets appropriate to their region / town (desirable), • Able to demonstrate knowledge of current legislation that affects the building, development, marketing and letting of commercial space(desirable), • IT literate, with an ability to use IT as tool to support work, through effective use of databases, websites, in-house templates is essential. Experience • Able to demonstrate ability to develop the skills necessary to generate new clients and jobs (desirable), • Experience of the relevant commercial markets (desirable) Skills • Ability to solve problems effectively and creatively., • Time management able to organise and manage time effectively., • Report / letter writing to produce readable grammatically correct written reports and letters which are clear, logical and persuasive. Behaviours • Influencing clients and applicants to achieve positive outcomes in relation to proposals and working relationships., • Persuasiveness to understand the needs of the client / audience and respond accordingly by modifying or changing the communication style accordingly (written or verbal), • Initiate action to recognises, creates and seizes opportunities to implement plans and ideas to achieve business objectives., • Tenacity to demonstrates perseverance over a period of time to achieve objectives, irrespective of obstacles., • Attention to detail and accuracy ensures that activities and task are handled correctly and completed on time., • Adapting to change ability to respond constructively, enthusiastically and flexibly to changes in team, market and work., • When undertaking site visits these might not be accessible via public transport and therefore access to transport will be required. SHW is committed to encouraging respect, diversity and inclusion among our workforce and eliminating discrimination. The aim is for our workforce to be representative of all sections of society, and for each employee and client to feel respected in an equitable environment. By submitting your application, you acknowledge that your personal data may be shared with other SHW Group subsidiary and affiliate companies in support of this objective. All data will be handled in accordance with applicable data protection legislation and our Privacy Policy, which can be found here: Privacy | SHW

A bit about H&H Group Health & Happiness (H&H) Group is a publicly traded company, with established market positions in more than 14 countries in Asia-Pacific, Europe, North America and Oceania with over 3,000 team members working across the globe. Our vision is focused on premium nutrition and lifetime wellness. We have 3 business segments - Baby, Adult and Pet Nutrition and Care - supporting whole-family health and happiness across 7 international brands. On our journey to making a positive difference across the world, you will work with passionate people in an innovative and collaborative organization as we inspire wellness through purpose led careers. We are passionate about our customers and community and are looking for similar-minded talent to join us. As an equal opportunity employer, we care deeply about creating an inclusive workplace where our team members feel valued, respected, and empowered. Role Overview: • Within the context of a rapidly expanding company, you will be integrated in a dynamic, stimulating and constantly evolving environment. Based in our London office with some European travel., • Reporting to the Senior Regulatory & Quality Affairs Manager, you will support the continued development and maintenance of an effective Quality System and ensure that products comply with applicable regulatory and industry requirements across Europe., • You will coordinate product release activities, OOS investigations, deviations, complaints, and manufacturer-led investigations. You will ensure contract manufacturers adhere to Quality Agreements and manage the relationships with them, including all change control activities. Key Responsibilities: Ensure compliance of H&H standards, processes, and regulatory requirements: • Ensure conformity of pet food and food supplement products sold in the UK and EU, taking into account all relevant standards and regulations., • Write, implement, and update Standard Operating Procedures (SOPs)., • Coordinate product testing activities, including stability, microbiological testing, and palatability assessments., • Generate and review production specifications with high accuracy and attention to detail., • Manage specifications and out-of-specification (OOS) investigations., • Review and maintain Certificates of Analysis (COAs)., • Oversee product release processes., • Review and evaluate formulations to ensure regulatory compliance., • Review labelling, marketing materials, packaging, and digital documentation to ensure compliance., • Participate in relationships, meetings, and audits with Europe-wide contract manufacturers (CMs)., • Lead preparations for inspections and audits., • Follow up on CAPAs and deviations and initiate and implement change controls through the eQMS., • Review and investigate customer complaints., • Engage in cross-functional activities and global projects., • Provide quality expertise to internal stakeholders across Regulatory, Product Development, Operations, Sales, Customer Service, Digital, and Marketing teams., • Communicate potential risks clearly and proactively, proposing appropriate solutions or alternatives., • Continuously review processes and identify opportunities for improvement., • Support and promote brand-specific benchmark standards., • Collaborate with internal teams to manage safety-related reports (FSA, EFSA), internal data processing, and analysis., • Stay up to date with regulatory and quality requirements and changes., • Anticipate and implement legislative requirements as needed., • Manage various business-driven projects., • Continuously assess personal performance and discuss development through regular appraisals., • Contribute to a positive, proactive, and collaborative workplace culture. Desired Skills and Experience: To make sure we are setting new starters up for success, we ask that you meet a few criteria relevant to the role to be considered for this opportunity: • A degree or equivalent in a science discipline., • Minimum 5 years of experience in pet food, feed or food sectors, within Manufacturing, QA, QC., • A solid working knowledge of Quality Systems, Risk Management and Compliance., • Knowledge of UK and EU regulatory requirements for feed or food., • International regulatory experience is an advantage., • Experience working in a fast-paced environment., • Excellent interpersonal, time management and organisational skills., • Champion for process excellence and quality standards across operations., • Experience in driving change, with a pragmatic and collaborative approach whilst maintaining quality standards.Cross-functional, • Cross functional problem solving and decision making, with a solutions-oriented mindset., • Excellent verbal and written communication skills, with proficient computer skills., • Results-driven, detail-oriented and proactive., • Customer service oriented with a positive, flexible and diligent approach., • Ability to work both independently and collaboratively., • Comfort managing ambiguity and complex issues simultaneously., • Strong ability to prioritise and organise in a fast-changing, high-pressure environment., • Strategic mindset aligned with business objectives. Benefits: • H&H Group offers flexible, hybrid working. Our current Office days are Tuesday, Wednesday and Thursday, • Class Pass Gym Membership (28 credits per month), • 25 Annual Leave days per year + 4 H&H Days + 1 work Birthday (after 1 year), • 40% discount for UK Brands, • Pension, • Health Insurance, • Life Insurance, • Private Dental Insurance, • Dog-friendly office., • Coffee shop within the building. H&H Group believes in the benefits of a diverse and inclusive workplace and aims to reflect the varied cultures within which we exist. We are committed to providing a working environment that is free from discrimination and harassment, creating a safe and inclusive environment for all. We encourage applications from people of all ages, nationalities, religions, racial and gender identities, sexual orientations, abilities and cultures, and our hiring decisions will be based on business needs, position requirements, and the qualifications and experience of individuals. If you require support or assistance during the application process, please notify us at the time of application and we will be sure to enable reasonable adjustments where suitable. If you have what it takes, please apply via the online portal and we will be in touch soon. We move quickly and may fill the role prior to the application close date, so we suggest you get in touch today! Salary and benefits will be competitive and commensurate with experience. All personal data collected is for recruitment purposes only.

Studio Manager Location: Putney, London Coming Soon! Salary: £35 - £38k Depending on experience About Us: We are PILAT3S; we maximise the enjoyment and benefits of Reformer Pilates by blending traditional Pilates with dynamic movement and cutting-edge technology. Featuring three dynamic classes – Align, Tone and Power – PILAT3S is to elevate your lifestyle one movement at a time. The Role: The Studio Manager oversees the daily operations of the studio, ensuring a smooth environment for staff and clients. Duties include managing the studio timetable, coordinating instructors, delivering the PILAT3S routines, maintaining studio standards, and providing exceptional customer service. The Studio Manager will: Deliver The PILAT3S Routine • Deliver our pre-programmed PILAT3S routines (Align, Tone, and Power)., • Cue and correct technique, ensuring teaching points and personal engagement throughout each class. • Create an enjoyable and safe environment for clients while delivering classes with confidence and energy. • Connect with clients before, during and after each class. Studio & Team Management: • Oversee daily operations and manage the studio budget., • Handle maintenance issues and ensure health and safety compliance., • Lead and supervise a high-performing team, communicating updates and changes to the team effectively. Customer Service: • Provide outstanding customer service in person, over the phone, and via email., • Support the team in delivering exceptional client service, managing and resolving customer issues and complaints when required. • Execute events and support marketing campaigns to enhance the PILAT3S experience. Brand Ambassador • Act as a brand ambassador by promoting PILAT3S and building your own personal following as an instructor. • Represent the PILAT3S values – precision, personalisation and progression in both your in-person and online communications. About You: • Strong understanding of Pilates-based movement and the PILAT3S brand., • Effective communicator with leadership skills., • Organised, punctual, and professional with excellent time management., • Able to foster strong relationships with diverse individuals., • Fluent in English.

PROPERTY MANAGER Location: New Malden Salary: £36,000–£40,000 per annum Hours: Monday to Friday, 9am–5pm, plus 2 Saturdays per month (9am–4pm, with a day off in lieu) Working pattern: Office based with regular site visits The opportunity This is a fantastic opportunity for an experienced Property Manager to take ownership of a varied and growing portfolio across South West London and the surrounding areas. Working within a collaborative and forward thinking environment, you will play a key role in ensuring properties are managed to a high standard, tenants are well looked after, and compliance is consistently maintained. This role would suit someone hands on, organised, and confident dealing with both residents and contractors, who enjoys being out on site as much as in the office. The role As Property Manager, you will oversee the day to day management of a mixed portfolio, ensuring smooth operations across inspections, maintenance, compliance, and tenant communication. You will work closely with the Lettings and Operations teams, supporting tenancy progression, portfolio performance, and overall service delivery. Key responsibilities Property & portfolio management • Manage the day to day operations of a residential and commercial portfolio, • Conduct regular property inspections and produce detailed reports, • Ensure properties are maintained to a consistently high standard, • Monitor vacancies, tenancies, and upcoming lease events Resident & stakeholder communication • Act as the main point of contact for tenants and residents, • Build strong relationships with landlords and internal teams, • Handle queries, complaints, and escalations professionally, • Issue notices and communicate clearly on tenancy matters Maintenance & repairs • Coordinate reactive and planned maintenance works, • Obtain quotations and manage contractors through to completion, • Ensure all works meet health and safety and legal requirements, • Monitor contractor performance and maintain accurate records Operations & compliance • Ensure full compliance with current lettings legislation, • Oversee gas, electrical, fire safety, and HMO requirements, • Maintain best practice processes across the portfolio, • Identify and resolve compliance and risk related issues, • Manage utility readings and transitions Reporting & administration • Prepare reports on inspections, maintenance, arrears, and vacancies, • Maintain accurate tenancy and compliance records, • Support budgeting and cost control across the portfolio Support to lettings & operations • Assist with new lettings, renewals, and tenancy handovers, • Coordinate move ins and move outs, • Provide insight into portfolio performance and improvements Marketing & portfolio support • Assist with marketing properties across portals, • Provide feedback from viewings to support pricing strategy, • Contribute to portfolio growth through excellent service delivery Skills and experience Essential • Experience in residential lettings or a property based customer facing role, • Strong communication and interpersonal skills, • Highly organised with excellent attention to detail, • Confident dealing with tenants and the public, • Working knowledge of UK lettings legislation, • Full UK driving licence and willingness to travel Desirable • ARLA / Propertymark qualification or working towards, • Property management or inspections experience, • Experience managing a portfolio of properties Package & benefits • Competitive salary based on experience, • Travel allowance or company vehicle, • Performance related bonus, • Ongoing professional development Location This role covers multiple locations including New Malden, Epsom, Marlow, Reigate, and Wandsworth. Regular travel between sites is required. How to Apply If you would like to know more about this role, please contact Sally at ProFind Property Recruitment. Email: | Phone: 0204 583 4941 | Mobile: 07760 787026 | Website: ProFind Property Recruitment is acting as a recruitment agency with regards to this position. By submitting your application, you consent to ProFind Property Recruitment processing and storing your data for the purposes of your job search. If you haven’t heard from us within 48 working hours, please assume your application hasn’t been successful, but you’re welcome to apply for future roles.

About Lampton Leisure\n\nLampton Leisure is community with health and wellbeing at our core. We understand everyone’s health journey is unique and personal to them, so we’re proud to offer a suite of fitness and wellbeing facilities for local people with all levels of experience. It is our mission to provide inclusive and safe environments, delivering supportive and expert advice to all ages, abilities, and backgrounds, providing an enjoyable customer experience across all our leisure centres in West London. \n\nWhy Join Lampton Leisure?\n\nWe offer annual pay reviews and incremental pay increases’ \n22 days holiday allowance, plus bank holidays\nFree gym membership \nEnhanced Maternity and Paternity leave and Pension Scheme \nExclusive Discounts - save with Lampton Rewards and EE mobile offers\nStaff wellbeing perks - online GP access, EAP, health testing, flu Jabs, and eye care vouchers\nSustainability Perks - cycle to work and electric car salary sacrifice scheme\nCareer Growth – CPD training, structured development, and leadership opportunities\n\nAbout the Job\n\nAs a Fitness Manager at Lampton Leisure, you will be responsible for the day to day running of fitness department and fitness team, ensuring a safe, enjoyable and quality customer experience as well as conducting at least 2 duty manager shifts a week. You will also be responsible for proactively managing the teams’ performance, setting targets and providing constructive feedback to both develop and support the team to operate to our high standards.\n\nYou will also be a key holder for the building and will be responsible for opening and closing the site whilst on key holder shifts. Our sites are open from 6am - 10pm so flexibility with working hours is required. \n\nKey Responsibilities\n\nEnsure Lampton are delivering an exceptional fitness experience for our members, bringing our fitness equipment to life and ensuring we have the right expertise to support this\nDuty Manager duties, such as opening and closing the site, dealing with any H&S incidents, accidents, safeguarding concerns and perform pool hygiene & safety checks whilst on shift. \nEstablish and maintain excellent relationships with our customers and potential customers, handling, and escalating complaints where appropriate \nContinuously review fitness equipment, programmes and activities, developing and improving as required.\nAccountable for the fitness budget, stock takes and inventories\nSupporting the centre to achieve targets and fitness KPIs.\nProvide clear leadership with regards to compliance with all health and safety procedures and requirements, fixing or escalating issues as appropriate. \nLine management, coaching and developing responsibilities for the fitness team, ensuring the team are up to date with the latest developments within the fitness industry and the benefits of an active, healthy lifestyle \n\nExperience and Qualifications Required\n\nPrevious experience working as a Fitness Manager\nBe a minimum of Level 2 fitness qualified or equivalent\nIdeally hold or be able to work towards a First Aid at Work Qualification\nIdeally hold or be able to work towards a National Pool Lifeguard Qualification (NPLQ)\nThe ability to meet set targets and deadlines, and be pro-active in your duties\nThe ability to mentor, motivate, coach and develop team members and customers to achieve their potential\nExcellent communication skills and experience delivering first class customer service is also essential\n\nDue to the needs of the business and the department, we may interview suitable candidates before the closing date. This job may also close early if a large number of applications are received. You are advised to submit your application as early as possible to avoid missing your chance to apply.\n\nDiversity, equity and inclusion are at the heart of what we value as an organisation. Lampton Group is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support with any reasonable adjustments that are needed within the recruitment process. \n\nImportant information:\n\nThis post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS). The Disclosure and Barring Service (DBS) helps employers make safer recruitment decisions and prevent unsuitable people from working with vulnerable groups, including children. It replaces the Criminal Records Bureau (CRB) and Independent Safeguarding Authority (ISA)

Ready to find the right role for you?\n\nSalary: up to £32,000 per annum plus annual bonus and Veolia benefits\n \nHours: 40 hours per week, Mon - Fri 8am to 4.30pm \n \nLocation: Primarily at Heathrow Airport, with occasional travel to other sites as required\n\nWhen you see the world as we do, you see the chance to help the world take better care of its resources and help it become a better place for everyone.\n\nWhether you're looking to overhaul the industry, or just do a good day's work, we know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.\n\nWhat we can offer you:\n\n25 days of annual leave plus bank holidays\n \nAccess to our company pension scheme\n \nFree physiotherapy and 24/7 GP service \n \nDiscounts on everything from groceries to well known retailers\n \nAccess to a range of resources to support your physical, mental, and financial health\n \nOngoing training and development opportunities, allowing you to reach your full potential \n\nWhat you'll be doing:\n\nConduct daily meter downloads (FEGP and PCA), learn designated meter reading routes, program and download data from meters using specialised software, and ensure all information is correctly sent to end users\n \nRecord manual readings for AMR meters as required and support the transition of paper-based meter readings to electronic format across the site\n \nInvestigate customer complaints related to meter readings, verify readings align with correct billing and output, and report findings to line manager\n \nConduct site-based utility assessments, gather usage information, and provide data to the central team for calculations while maintaining daily communication with line manager about workload and challenges\n \nProvide advice, recommendations, and training support to junior meter readers and other team members as needed\n \nMaintain up-to-date compliance training (Airside Pass, Driving, Heathrow Electrical Safety, UKPNS HV substation entry), ensure all work follows health & safety policies and procedures, and maintain professional conduct when interacting with airport passengers and clients\n\nWhat we're looking for:\n\nFull driving licence\n \nExperience of utility meter reading \n \nExperience / knowledge of utility infrastructure & systems, especially electricity \n \nComfortable with the use of IT equipment and applications, especially Microsoft Office and Google\n \nExperience of Elster Smartset / PMU software\n \nUKPNS HV substation entry awareness is desirable\n \nElectrical Safety Rules level 1 is desirableWhat's next?\n\nApply today, so we can make a difference for generations to come.\n\nWe're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career. \n\nWe're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. \n\nWe're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive

We are looking to recruit an enthusiastic OT Team Manager to join a well-structured and dynamic team in Hammersmith and Fulham . The client offers a full-time contract with an opportunity to work from home and further training in your portfolio. The vacancy will be for an initial 3 - 6 months with potential for extension.\n\nMain Duties for the OT Team Manager\n\nLead and manage a team of practitioners, principally but not exclusively Occupational Therapists, and line-manage and supervise senior practitioners and other practitioners within your given service area.\nTo ensure that all staff provide a person-centred and strengths-based service to all service users and their carers/families.\nTo ensure compliance with Safeguarding Adults according to all relevant local and national policy and legislation.\nTo manage the performance of the team concerning Health and Social Care Key Performance Indicators and local and team performance measures To contribute to FOI requests, respond to complaints and provide information, reports, and feedback as requiredTo Be Successful.\n\nPrevious experience supervising a team of OTs \nHCPC Registration\nEnhanced DBS/CRB (we can obtain for you)\nEligibility to work in the UK\nOccupational Therapist QualificationBenefits of Working in Hammersmith and Fulham \n\nHammersmith offers the opportunity for additional training for both perm and temporary members of staff within the authority. With new projects underway in various teams, they offer a very competitive rate of pay. Also, free onsite parking is offered to all staff.\n\nWhy Join Our Agency?\n\nWith over 10 years’ experience recruiting directly into social care, Ackerman Pierce prides itself on the unique services we deliver to our candidates. Each candidate is assigned their own personal consultant who will support them through every placement. We also offer a DBS and a quick and easy registration process. Not forgetting a guaranteed payment into your account every week\n\nTo discuss this OT Team Manager vacancy, or any similar roles we have available, please contact Gavin Wright, or email us your updated CV today

BURGERS & FRIES AND INCREDIBLE CAREERS! We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986. In every restaurant, you'll find talented Assistant Managers who work with the General Manager and share the responsibility for the success of the restaurant's results. This includes; leading, inspiring and coaching the teams to ensure the restaurant delivers profitability, and optimises all sales opportunities while delivering an excellent level of customer service. Our Assistant Managers are there to demonstrate leadership, coaching and direction, along with bringing our values to life for their team and our customers. REWARDS • An achievable bonus scheme worth up to 15% of annual salary, • An additional Secret Shopper bonus worth up to £2,000, • High Performer Awards and Bonuses, • Long service Love2Shop voucher reward - 5 years £500, 10 years £1,000, • 33 Days paid holiday, • Paid breaks, • Free burgers, fries and shakes while on shift, • Life assurance, • All employees get access to Stream. The financial wellbeing app with simple-to-use, flexible benefits built around your payOTHER AWESOME PERKS, • Days out and social events, • Invite to the annual Assistant Manager conference, • Team competitions - Fry Cup and Olympics, • Five Guys Perks - employee discount program, • Access to wellbeing support and employee assistance programme (EAP), • Development opportunities to grow a career with us!, • Enhanced Maternity & Paternity Leave, • Pension schemeAS AN ASSISTANT MANAGER, YOU'LL BE RESPONSIBLE FOR, • Our people - Shift Managers and Crew. Leading from the front and being hands-on, working on the line and on the dining area, • Supporting the General Manager in the delivery of perfect burgers & fries, store results and providing a above & beyond experience for your team and customers, • Creating an awesome working environment where people are happy to come to work and have fun while leading with our Values - Competitive, Enthusiastic, Family, Get It Done and Integrity, • Ensuring every customer is delighted with their order and their Five Guys experience - You will deal with complaints promptly in an open and honest way, • You will ensure that each shift runs as smoothly as possible and that our values form part of your shift management, thinking about long-term plans, • Having full ownership of your P&L, which means you will need to drive sales whilst controlling costs, • Always leading with our values, • Spotting potential and developing your team to ensure there is a strong talent pipelineWHAT YOU BRING TO THE TABLE, • Experience: Ideally, you have at least 1-2 years of management experience in a similar role within a high-volume hospitality or QSR environment. You know what it takes to run a busy shift and keep the energy high., • Customer Satisfaction: You are obsessed with the guest experience and have the numbers to prove it. You have a track record of driving customer satisfaction scores, increasing engagement, and consistently delivering excellent Mystery Shopper results and positive reviews., • Financial Responsibility: You have experience assisting with P&L management, controlling labour costs, and managing inventory/waste to hit profitability targets., • Leadership Skills: You have a proven track record of leading, coaching, and motivating a team. You don't just manage; you develop people and identify future talent., • Operational Excellence: You have a solid understanding of Food Safety standards, Health & Safety regulations, and maintaining 5-star hygiene ratings., • Flexibility: You are available to work a variety of shifts, including evenings, weekends, and holidays. INCREDIBLE CAREERS WITH FIVE GUYS, • If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us., • Your next step would be a Deputy General Manager or General Manager - leading to a future as an Area Trainer, District Manager or a role in the Support Office., • Five Guys isn't just a job - it can be a career!

Bright Selection are delighted to be supporting an expanding care home provider in the appointment of a Home Manager for a purpose-built residential and dementia care home in York. This is a rare opportunity to take on a high-quality, newer service with a strong reputation and play a key role in its ongoing development. The home offers an excellent environment and is now seeking a commercially aware leader to drive occupancy, team performance and overall standards ahead of its first CQC inspection. This role would suit an experienced Home Manager with experience leading a large team and home. Requirements • Proven track record of managing a Good rated care homes, • Positive and engaging leadership style, • L5 / L4 Management or equivalent qualification, • Proven ability in budget preparation and control, • Excellent knowledge of CQC legislation Responsibilities • Overall responsibility for the operational, financial and quality performance of the home, • Prepare the service for its first CQC inspection and maintain compliance standards, • Lead, develop and retain a high-performing team, • Ensure effective quality assurance and governance systems are in place, • Manage budgets and deliver against financial targets, • Take a proactive approach to complaints and continuous improvement, • Support occupancy through local networ...

General Manager – Residential Property Location: Hammersmith, London Salary: £50,000 – £55,000 per annum Hours: 40 hours per week Working pattern: Monday–Friday, either 8:00am–5:00pm or 9:00am–6:00pm A global real estate company is seeking an experienced and customer‑focused General Manager to lead a high‑quality residential portfolio in West London. This is a hands‑on, onsite leadership role with full responsibility for operational performance, customer experience, and team management across a collection of modern rental homes. The role As General Manager, you will take ownership of the overall performance of the property, ensuring strong financial results, high occupancy, and an outstanding resident experience. You will lead the onsite team, work closely with central operations, and act as the senior point of contact for residents, contractors, and stakeholders. This is an ideal opportunity for a proactive property professional who enjoys balancing commercial performance with exceptional service delivery. Key responsibilities Resident, lettings & income management Lead day‑to‑day lettings and tenancy management, ensuring high occupancy and rental performance Act as the escalation point for resident issues, resolving complaints efficiently and professionally Drive customer satisfaction, reviews, and resident retention Oversee rent collection, arrears management, renewals, and statutory compliance Manage relationships with external letting agents and contribute to local marketing and pricing strategies Team leadership Lead, motivate, and develop the onsite team to deliver excellent service and operational results Manage rotas, holidays, absence, and performance in line with company processes Foster a positive, collaborative team culture aligned with company values Facilities & property management Manage hard and soft FM contractors, ensuring works are completed safely, on time, and within budget Oversee health & safety compliance, risk assessments, fire safety, and ESG objectives Manage planned preventative maintenance and respond to operational or emergency issues as required Commercial & financial performance Monitor budgets, control costs, and maximise net operating income Liaise with finance teams to approve invoices and manage utilities and void costs Prepare monthly property performance and business review reports About you You’ll be an experienced residential property manager with a strong commercial mindset and a genuine passion for customer service. You are confident leading teams, managing contractors, and handling complex resident issues with professionalism and care. Essential experience & skills Proven experience managing a residential property or building Strong customer service and complaint‑resolution skills Experience leading and developing on‑site teams Confident managing contractors and service providers Excellent organisation, attention to detail, and communication skills Comfortable working onsite and responding to out‑of‑hours issues when required Competent with Microsoft Office and property management systems Desirable Budget and P&L management experience Knowledge of Build‑to‑Rent or professionally managed residential environments Relevant property or health & safety qualifications (e.g. ARLA, IRPM, IOSH, NEBOSH, RICS) What’s on offer Competitive salary of £50,000 – £55,000 A stable, full‑time weekday working pattern The chance to lead a flagship residential asset for a global real estate company Autonomy, visibility, and real influence over operational performance If you’re a driven residential property leader looking for your next step in a high‑quality, professionally managed environment, we’d love to hear from you

Repairs Manager – Social Housing – Permanent Role £50,000 – £55,000 + Benefits Location: Kingston upon Thames The Role We are seeking an experienced Repairs Manager to oversee day-to-day responsive repairs and maintenance operations within a social housing portfolio based in Kingston upon Thames. This is a key role responsible for managing teams, contractors, and service delivery to ensure high-quality, compliant, and customer-focused repairs services. Key Responsibilities • Manage the delivery of responsive repairs and maintenance services, • Lead and supervise operatives, subcontractors, and office staff, • Ensure KPIs, SLAs, and performance targets are consistently met, • Oversee scheduling, resource allocation, and workflow efficiency, • Monitor budgets, costs, and contractor performance, • Ensure compliance with all health & safety and housing regulations, • Handle escalated complaints and ensure strong customer satisfaction, • Produce reports on performance, costs, and service delivery Requirements • Proven experience in a Repairs Manager or similar role within social housing, • Strong knowledge of responsive repairs and maintenance operations, • Experience managing direct labour and subcontractors, • Understanding of housing regulations and compliance requirements, • Excellent organisational and leadership skills, • Strong communication and customer service abilities, • Ability to manage budgets and performance targets effectively, • Full UK Driving Licence What We Offer • Salary between £50,000 – £55,000 per annum, • Company benefits package (pension, holiday, etc.), • Career progression opportunities, • Stable, long-term role within a growing organisation, • Supportive team environment Location Office-based with site visits across Kingston upon Thames and surrounding areas

About Lampton Leisure Lampton Leisure is community with health and wellbeing at our core. We understand everyone’s health journey is unique and personal to them, so we’re proud to offer a suite of fitness and wellbeing facilities for local people with all levels of experience. It is our mission to provide inclusive and safe environments, delivering supportive and expert advice to all ages, abilities, and backgrounds, providing an enjoyable customer experience across all our leisure centres in West London. Why Join Lampton Leisure? We offer annual pay reviews and incremental pay increases’ 22 days holiday allowance, plus bank holidays Free gym membership Enhanced Maternity and Paternity leave and Pension Scheme Exclusive Discounts - save with Lampton Rewards and EE mobile offers Staff wellbeing perks - online GP access, EAP, health testing, flu Jabs, and eye care vouchers Sustainability Perks - cycle to work and electric car salary sacrifice scheme Career Growth – CPD training, structured development, and leadership opportunities About the Job As a Fitness Manager at Lampton Leisure, you will be responsible for the day to day running of fitness department and fitness team, ensuring a safe, enjoyable and quality customer experience as well as conducting at least 2 duty manager shifts a week. You will also be responsible for proactively managing the teams’ performance, setting targets and providing constructive feedback to both develop and support the team to operate to our high standards. You will also be a key holder for the building and will be responsible for opening and closing the site whilst on key holder shifts. Our sites are open from 6am - 10pm so flexibility with working hours is required. Key Responsibilities Ensure Lampton are delivering an exceptional fitness experience for our members, bringing our fitness equipment to life and ensuring we have the right expertise to support this Duty Manager duties, such as opening and closing the site, dealing with any H&S incidents, accidents, safeguarding concerns and perform pool hygiene & safety checks whilst on shift. Establish and maintain excellent relationships with our customers and potential customers, handling, and escalating complaints where appropriate Continuously review fitness equipment, programmes and activities, developing and improving as required. Accountable for the fitness budget, stock takes and inventories Supporting the centre to achieve targets and fitness KPIs. Provide clear leadership with regards to compliance with all health and safety procedures and requirements, fixing or escalating issues as appropriate. Line management, coaching and developing responsibilities for the fitness team, ensuring the team are up to date with the latest developments within the fitness industry and the benefits of an active, healthy lifestyle Experience and Qualifications Required Previous experience working as a Fitness Manager Be a minimum of Level 2 fitness qualified or equivalent Ideally hold or be able to work towards a First Aid at Work Qualification Ideally hold or be able to work towards a National Pool Lifeguard Qualification (NPLQ) The ability to meet set targets and deadlines, and be pro-active in your duties The ability to mentor, motivate, coach and develop team members and customers to achieve their potential Excellent communication skills and experience delivering first class customer service is also essential Due to the needs of the business and the department, we may interview suitable candidates before the closing date. This job may also close early if a large number of applications are received. You are advised to submit your application as early as possible to avoid missing your chance to apply. Diversity, equity and inclusion are at the heart of what we value as an organisation. Lampton Group is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support with any reasonable adjustments that are needed within the recruitment process. Important information: This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS). The Disclosure and Barring Service (DBS) helps employers make safer recruitment decisions and prevent unsuitable people from working with vulnerable groups, including children. It replaces the Criminal Records Bureau (CRB) and Independent Safeguarding Authority (ISA)

Paralegal (ILAS) Location: London / Hybrid (2 days from our London office, 3 days from home) Salary: £36,850 - £43,352 Hours: Full-time Contract: Permanent This is an excellent opportunity to expand your analytical and research skills, whilst working for the public good. Working in the In-House Legal Advisory Service, you will gain invaluable experience in the healthcare regulation sector and have access to excellent career development prospects. What you will do • Using legal research skills and knowledge of the GDCs regulatory framework to produce legal research notes in response to requests for legal advice from across the GDC. - Reviewing and analysing draft legislation, including preparing Keeling Schedules to allow comparison with current legislation. - Working closely with team lawyers to prepare accurate and high-quality draft responses to correspondence and requests received by the team, from both internal and external stakeholders. - Supporting the GDC to manage litigation effectively and cost efficiently, liaising with Counsel and external law firms to ensure that instructions and court papers are prepared accurately and in accordance with court deadlines. - Assisting with the preparation of information bundles. - Developing relationships with internal and external stakeholders. - Assisting proactively with the work of the department, as directed by the line manager, carrying out any other task as reasonably required by the organisation, including some administrative tasks to support the Legal Assistant. About you If you can demonstrate the following skills and experience, we would like to hear from you: • Relevant legal experience. - Previous healthcare regulation experience. - Legal qualification. - Excellent written and oral communication skills. - Strong legal drafting and analytical skills. The people we interact with daily are incredibly diverse, and we know how much of an asset empathy is to the way we operate. Your skills and expertise in equality and diversity, either as lived-in experience or as an ally, will be incredibly helpful in adding to the effectiveness of the team. About Us Our primary purpose is to protect patient safety and maintain public confidence in dental services. To achieve this, we register qualified dental professionals, set standards for the dental team, investigate complaints about dental professionals fitness to practise, and work to ensure the quality of dental education. Our work matters, and so do our people. We are committed to providing a working environment that embraces and values diversity and inclusion by recruiting and strengthening our teams with team members from different backgrounds, life experiences and viewpoints. Equality and diversity are not just words, they are what make our teams strong and able to deliver. We want to be champions of diversity and to have a sense of belonging in the workplace, where everybody has the chance to contribute and to share what is important to them. The GDC is committed to creating a diverse and inclusive workplace that provides an environment that reflects our values and culture and allows employees to flourish. To support this, we offer a range of family-friendly, inclusive employment policies, including flexible working arrangements from day one and employee networks that aid growth and development. Some of our benefits include: • 27 days' holiday (plus 8 bank holidays) - rising to 30 days (plus 8 bank holidays) after 2 years service - Flexi-time scheme - Employer pension contributions up to 10% - Buy/Sell annual leave - Enhanced Maternity, Paternity and Adoption leave from 1 years service. - Life assurance, income protection plan and enhanced sick leave policy - Staff discounts, including eye care contributions and discounted gym membership We encourage and support the recruitment, retention, and career development of people from as wide a range as possible of ethnic, cultural and social backgrounds. How to apply: Please click the apply button. As part of your supporting statement, we would like you to expand on your experience in the areas listed in the person specification above. The closing date for applications is 23:59 on Tuesday 19 May 2026. Please no agencies unless instructed otherwise. TPBN1_UKTJ

We are urgently looking to recruit a Warehouse/forklift-counter balance driver within the Greenford area, this is a temp to permenant role. This role provides opportunity for development and progression within the company on a permenant basis MAIN DUTIES/RESPONSIBLITIES : * Valid In date certificate for Forklift/Counter Balance is essential * Experienced in the fundamentals around the safety of Forklifts in the Warehouse * Warehouse experience * Loading and unloading of vehicles and trailers which may include some heavy lifting * Shrink wrapping and pallet strapping * Day-to-day administration * Participation in the stock take * Filling in of Check Sheets, Delivery Notes * Weighing and labelling of goods * Need previous experience of the Health and Safety standards of the warehouse YOU SHOULD: * Provide a friendly and helpful response to customer enquires to their total satisfaction in order to contribute to the distribution team’s goal of improving service levels to be the best in the industry * Identify and work with third party distribution providers, identify potential problems to ensure the smooth flow of orders and customer satisfaction * Ensure that complaints, as they affect your direct responsibility, are promptly dealt with, in a professional manner * Maintain company property to the required standard * Represent the company in a business-like manner and maintain a standard of dress and appearance in keeping with the job and position within the company * As an employee, you have a legal duty to take reasonable care of yourself and others and to co-operate with management on all aspects of health and safety, as set out in the Employee Safety Handbook * Be prepared to assist with out-of-hours services to customers when the need arises. as well as any ad hoc duties as required by the Branch Manager, Assistant Branch Manager or a Director * A Forklift / Counter Balance licence is a must have HOURS: 07:30am - 17:30pm Monday to Friday, You must be prepared to work longer hours but you will be paid over-time ratefor any time over 5pm. We look forward to hearing from you at Team CV Ltd

Work Patterns & Salary This is a single opportunity with two available work patterns — please select the one that suits your lifestyle: Option A — Monday to Friday • Salary: £29,000 – £35,000 depending on experience, • Location: Hounslow (West London), • Hours: Full time, permanent, • 20 days holiday pro rata + Bank Holidays | Workplace Pension Option B — Tuesday to Saturday (enhanced salary) • Salary: £29,000 – £38,000 depending on experience, • Location: Hounslow (Tuesday–Friday) | NW10 every Saturday, • Hours: Full time, permanent, • 20 days holiday pro rata + Bank Holidays | Workplace Pension The Company Our client is a multi-award-winning removals, relocation and storage company based in West London — and an award holder for Domestic Mover of the Year from the British Association of Removers. Completing over 1,000 domestic and commercial moves each year, they service everything from single-bedroom apartments to large estates and business relocations, with a strong reputation built on exceptional client care, operational excellence, and specialist logistics expertise. The Role As Move Manager, you will be the face of the business — the primary contact guiding clients from initial enquiry right through to completion. This is a varied and rewarding position that blends sales coordination, operational planning, and relationship management. You will work closely with the internal operations team, surveyors, and third-party suppliers to ensure every move is delivered seamlessly and to the highest standard. International moving experience would be a bonus, though not essential. Key Responsibilities • Handle incoming calls, emails and social media enquiries, identifying client needs and recommending appropriate services, • Convert enquiries into survey appointments (video, site or self-survey), optimising surveyor schedules, • Prepare and issue accurate quotations, including third-party rates, ensuring services are costed in line with profitability targets, • Follow up on quotations, address client queries, secure bookings and maintain the company database, • Act as the primary client liaison — coordinating between clients, operations, suppliers and internal departments, • Plan and coordinate all logistical requirements for moves, including third-party bookings such as contractors and parking, • Manage specialist requirements including delicate item handling, storage arrangements and complex logistics, • Proactively resolve issues and maintain clear, timely communication throughout the move lifecycle, • Maintain accurate records using the company database (Moveware), • Handle invoicing, monitor payments and gather post-move client feedback and reviews, • Manage ongoing client relationships including repeat business, storage queries and general enquiries, • Oversee storage operations — maintaining records, managing movements and producing final statements of account, • Support the sales team with appointment-making and quotation follow-ups as required, • Manage customer complaints professionally and efficiently About You You are a highly organised individual who thrives in a fast-paced, client-facing environment. You have strong attention to detail, excellent communication skills and the confidence to proactively upsell and promote a full range of services. We are looking for: • Previous Move Manager experience (Highly desirable but not essential), • International moving knowledge (advantageous), • Strong IT skills — experience with Moveware, a plus, • A proactive, solutions-focused attitude, • Excellent communication skills — written and verbal, • The ability to work independently and manage competing priorities, • Bright, motivated candidates willing to learn and develop — applications welcome even without direct experience

Call Centre Manager A dynamic, fast-growing subscription-based entertainment company operating in the prize draw and rewards sector. The business offers everyday excitement through a range of high-value prizes, access to thousands of rewards, and exclusive digital content. Role Overview The Call Centre Manager leads our customer support and sales team in a fast-paced environment. The role drives performance against clear targets, optimises conversion and retention, manages productivity and ensures a consistently strong customer experience. This role is accountable for delivering team sales and retention targets, and for using data and performance management to hit operational and commercial KPIs across our multi-country customer support operations. Success is measured through performance data, sales outcomes and operational efficiency. Key Responsibilities Team Management & Leadership - Lead, manage and motivate call centre agents to deliver consistently strong performance against defined targets Set clear expectations for productivity, sales performance, and service standards Conduct regular performance reviews, coaching sessions, and call listening to improve individual and team outcomes Hold team members accountable for meeting KPIs and performance standards Support recruitment, onboarding and structured training of new agents Build a performance-driven culture focused on results, accountability and continuous improvement Take ownership of team structure, including hiring, performance management, and exiting underperformance where required Sales Performance & Target Delivery - Own delivery of team sales, retention and revenue targets Drive sales, retention and upgrade performance across all customer interactions Ensure agents actively identify and convert opportunities during inbound and outbound contacts Monitor conversion rates, revenue per agent and sales quality on a daily and weekly basis Implement structured coaching to improve objection handling, closing rates and customer engagement Work closely with Marketing and CRM teams to maximise campaign effectiveness and commercial outcomes Manage performance against clearly defined sales and retention KPIs, taking corrective action when targets are not being met Operational Oversight - Manage daily call centre operations across both office-based and remote teams in multiple countries Ensure staffing levels, scheduling and coverage align with demand and business priorities Monitor key performance indicators, including: Sales conversion rate Revenue per agent Retention rate Call volumes Customer satisfaction Response times Identify underperformance quickly and implement corrective action Resolve escalated customer issues or complaints efficiently Maintain clear ownership of operational performance and cost efficiency across the function Performance Monitoring & Data Management - Use performance data to manage the operation proactively Analyse trends in customer behaviour, sales performance and productivity Produce regular reporting on operational and commercial performance Identify performance gaps and implement targeted improvement plans Drive continuous improvement in efficiency, conversion and customer outcomes Own performance dashboards and ensure decisions are driven by data rather than assumptions Decision-Making Authority - Authority to recruit, manage performance, and exit team members in line with company policy Responsibility for delivering operational and commercial performance targets Authority to implement process, staffing, and workflow changes to improve performance Ownership of day-to-day operational decisions across the call centre function What We Offer Competitive salary (Circa £60,000 base, up to £70,000 OTE) Performance bonus and commission pay 31 days holiday per year, including public holidays Working hours Monday to Friday (standard business hours with an early finish on Fridays) Company pension Multiple company events each year and regular team rewards Additional company benefits including lifestyle discounts and rewards TPBN1_UKTJ

SUMMARY OF POST: To provide high quality care and support services that enable customers to live the lives they choose as far as they are able. The Registered Care Manager is directly accountable to the Operations and Compliance Manager, Operations Director and to the regulatory body for domiciliary care. Key responsibility Efficiently manage the day to day running of the extra care contract. Allocate resources and monitor performance to deliver high quality care and support to customers. Manage all aspects of the staff team and provide sound leadership to ensure staff are clear about their respective duties and responsibilities and have the support they need to carry out their roles safely. Duties and specific responsibilities Manage the safety and quality of the business Be responsible for the safe delivery of the service in line with legislative requirements and company policy and procedures Undertake training and development to keep up to date with the law, best practice and changes in company policy. Apply this knowledge to day to day management and delivery of care Understand and monitor health and safety in the workplace and in the field. Act as lead for infection prevention and control Maintain full and accurate records and reporting systems in accordance with legal requirements and to ensure the effective running of the business Implement quality management and improvement systems. Effectively manage complaints and incidents. Carry out investigations relating to the quality of the service and use findings to make improvements Be prepared to work flexibly to ensure the safe delivery of the extra care service Provide a good service to customers Promote the rights of each customer and keep their wishes at the centre of their care and support Make sure that prior to each service commencing, a customer assessment and risk assessment with the customer, and/or their chosen representatives, has been completed including what the customer needs and would like to achieve from their care and support Make sure a written individually tailored care and support plan has been created and agreed, that respects the customer’s wishes and promotes their dignity and privacy. Agree appropriate risk control measures to reduce identified risks Provide the customer, and where appropriate their representatives, with information about the service so that they are clear about what to expect and how they can raise any concerns Apply excellent communication skills with customers, their families and representatives, staff and other health and social care professionals to deliver high quality care and support services within extra care. Keep all information about customers and their families secure and confidential Lead and manage staff Manage the effective recruitment, induction and training of the scheme coordinator(s), supervisor(s), care workers and other support staff. Identify ongoing training needs and ensure staff are up to date with current best practice Ensure there are sufficient numbers of suitably qualified staff allocated appropriately to meet service needs at all times. Implement company policy and procedures in relation to managing absence, disciplinary, capability and grievance matters Provide information, guidance and ongoing supervision to enable staff to effectively and safely carry out their roles. Carry out appraisals and monitoring of staff performance Ensure all emergency on-call issues are dealt with effectively, such as covering calls either directly or indirectly when care workers are sick or absent Attend external meetings and represent the service in a positive manner Responsibility for Emergency of out of hours phone cover for your staff This list is not exhaustive and from time to time you may be required to undertake additional duties. We will provide full training in line with regulatory requirements. Personal attributes Caring and compassionate towards people in need of care and support Respect for people suffering from a range of medical conditions with different backgrounds and beliefs to your own. Strong commitment to non-discriminatory care practice Commitment to respecting the rights of customers at all times and to promoting their privacy, dignity and independence throughout their lives Self-motivated and keen to learn. Willing to seek guidance when needed and follow instructions Excellent time keeper and reliable Professional, smart appearance Knowledge and understanding Excellent understanding of the needs of people who require care and support at home and the provision of care services within extra care schemes in line with best practice Excellent understanding of the principles of high quality person centred care and support and non-discriminatory care practice Good understanding of the regulatory responsibilities of a Registered Manager and the law relating to domiciliary care services. Must have S/NVQ L5 or equivalent, or be willing to work towards a relevant management qualification Understanding of systems to maintain confidentiality in relation to customers, staff and the business Knowledge of health and safety matters in relation to care services and risk management Knowledge of how to recognise abuse and safeguarding procedures Experience and skills Excellent communication skills. Experience of building positive working relationships with people who use services and their families, staff and other health and social care professionals Ability to support customers with all aspects of their daily living in a manner that respects their dignity, is non- judgmental and promotes their independence, choices and privacy Experience of care services, risk assessment and person centred care and support Ability to plan and organise workloads effectively so customers receive the services they expect Good administrative skills and computer literacy Experience of managing and developing an effective staff team including recruitment, training, supporting and supervising staff Ability to maintain clear written and electronic records and to follow statutory reporting procedures Experience of financial management desirable Ability to implement Care Support policies, procedures and instructions Additional requirements Willingness to work flexibly and to keep knowledge and skills up to date. Enhanced Disclosure from the Disclosure and Barring Service formally known as the Criminal Records Bureau (CRB) Disclosure Full drivers licence Desirable criteria Experience of managing the delivery of social care services as a registered manager Train the trainer qualifications Knowledge of business management and business start up

Location: Chucs South Kensington, London Company: Chucs Restaurants (Modern Mediterranean Café & Restaurant) Reports to: General Manager Overview As Assistant General Manager, you will support the General Manager in leading a premium, high-energy restaurant operation. You will ensure exceptional guest experiences, drive team performance, and maintain high operational and service standards in line with the Chucs brand. Youll be a hands-on leader , visible on the floor, helping to deliver a refined yet welcoming hospitality experience. Key Responsibilities Operations & Service Support the General Manager in overseeing day-to-day restaurant operations Ensure consistent, high-quality guest experience at all times Lead service periods, maintaining premium hospitality standards Handle guest feedback, complaints, and VIP service recovery ?? Assistant GMs typically ensure consistently high standards of hospitality and operational efficiency in daily operations Team Leadership Supervise, train, and motivate front-of-house staff Assist with recruitment, onboarding, and staff development Lead by example, creating a positive and high-performance culture Manage rotas, shift planning, and labour costs ?? Strong leadership and communication are core expectations for Chucs roles Financial & Commercial Performance Support the GM in achieving sales targets and profitability (P&L awareness) Monitor wage costs, stock control, and wastage Assist in budgeting and cost control measures Drive upselling and revenue opportunities Compliance & Standards Ensure compliance with health & safety, hygiene, and licensing laws Maintain company standards across service, presentation, and cleanliness Oversee stock management, ordering, and supplier coordination ?? Health & safety and operational compliance are standard AGM responsibilities in hospitality roles Brand & Guest Experience Uphold the Chucs brand identity (Mediterranean style, premium casual dining) Build strong relationships with regular and high-end clientele Ensure a polished, detail-driven environment Candidate Profile Experience Previous experience as Assistant General Manager / Restaurant Manager / Senior Supervisor Background in premium or high-volume hospitality Strong understanding of food & beverage operations Skills & Attributes Strong leadership and interpersonal skills Excellent communication and organisational ability Passion for hospitality and guest experience Hands-on, proactive, and solution-driven mindset Experience with systems like rotas, stock control, POS What Makes This Role Specific to Chucs Mediterranean-inspired concept with premium but relaxed service style Often smaller, boutique-style venues , requiring versatility Strong focus on team culture and personality fit Opportunity to grow within an expanding restaurant group TPBN1_UKCT

Pear Recruitment – Property Services Manager – Fulham Salary - £50,000 Working Hours – Monday–Friday 9am-5pm Our client is a leading provider of supported housing for vulnerable and disabled veterans in the UK. With a proud legacy of service, they are committed to delivering safe, high-quality homes and support that enables independence, dignity, and well-being for those who have served their country. Responsible to the Heads of Property for providing management of property services. For ensuring the delivery of an excellent customer-focused property management service to ex-Service personnel and their dependents and maintaining high levels of satisfaction. Ensuring that all the housing schemes are maintained at the high standard that the residents expect, all health and safety at all the housing schemes is effectively managed and delivered in line with the clients Health & Safety Management system. To manage day-to-day property services expenditure in line with the budget. To ensure close working with the other teams. Ensure staff provide an effective, high-quality, customer-focused service to the residents, including: • Day-to-Day Repairs, • Planned and Cyclical Maintenance, • Voids Management, • The Management and Maintenance of communal areas, • Defects Management and Facilitating effective resident involvement, • Ensure high levels of property compliance and legislation which is fully auditable., • Disrepair Management, • Complaints management Monitor the operation of Health & Safety systems, especially in relation to: • Repairs and Planned Maintenance activities, • Fire and Water Supply Safety, • Gas and Electrical Safety, • Lifts and lifting equipment., • Asbestos management, • Estate Management functions, • Accident and Incident Reporting If you are interested in this Property Services Manager role and would like to know more, please email your CV or telephone us on a strictly private and confidential basis for an informal discussion. Due to the number of applications we receive, we are unfortunately unable to respond to each applicant individually. If you do not hear from us within 7 days, you may assume you have not been selected at this time - but please do apply for anything you feel you are suitable for and thank you for your interest in PEAR Recruitment. - Do you know someone looking for a position? If you recommend them to us, we have a fantastic referral fee to offer! Please contact us for more information. Confidentiality – All communication with us is treated with the upmost confidentiality and you will always be advised if your CV is being submitted to a client

Parking Appeals & Processing Officer Location: Ealing (Hybrid / Office-based - up to 5 days per week depending on workload) Contract: 3 months (likely extension) Pay Rate: £20.96 per hour (PAYE) £27.33 per hour (Umbrella) Preferred Start Date: ASAP Interview Dates: ASAP About the Role Ealing Council is seeking an experienced Parking Appeals & Processing Officer to support the Business Processing Manager in delivering an efficient and effective parking administration service. This role plays a key part in ensuring statutory timescales are met, customer enquiries are handled professionally, and appeals are prepared and presented in line with current parking legislation. This post is subject to safer recruitment practices and requires a Disclosure and Barring Service (DBS) check. Key Responsibilities Prepare and present appeal cases for London Tribunals, including collating evidence and attending hearings on behalf of the Council. Consider and respond to PCN representations, applying discretion where appropriate and ensuring compliance with legislation and council policy. Update PCN and permit cases on parking systems and maintain accurate records and statistics using MS Excel. Respond to PCN and permit enquiries via telephone, email and post, including complaints and Member or MP enquiries. Assist with special projects, such as Controlled Parking Zones and website content updates. Keep up to date with legislative changes and embed them into day-to-day working practices. Support the training and induction of new team members. Liaise with internal departments and external bodies including London Tribunals, DVLA, Police, bailiffs, and Legal Services. Process non-automated permit applications, refunds, cancellations and debt registration cases. Handle challenging and confrontational customer situations with professionalism and empathy. Work flexibly, including evenings, weekends and across different borough sites where required. Key Performance Indicators High first-contact resolution rates for permit and PCN enquiries Consistently meeting turnaround times and SLAs Quality and outcomes of appeal cases Reduction in repeat correspondence Customer complaints resolved within agreed timescales Essential Experience, Skills & Knowledge (criteria must be addressed in application) Working knowledge of parking legislation, codes of practice and council policies Experience preparing appeal submissions for London Tribunals or Court Proven ability to respond to complex written enquiries and complaints, including Members / external bodies Strong IT skills including MS Word and Excel and parking administration systems Ability to prioritise workloads, meet deadlines and work under pressure Confident in representing the Council at appeal hearings Ability to manage and resolve difficult or confrontational situations Strong research and reporting skills Excellent communication skills, able to explain complex issues clearly and fairly Understanding of Equal Opportunities, customer service and public-sector values Confident in all spoken aspects of the role in English Essential Qualifications Experience working within Parking Services (ideally in a large, multi-functional organisation) Evidence of continuous professional development GCSE English and Maths (Grades A-C or equivalent) Desirable Experience Responding to PCN-related emails and complaints Processing and responding to PCN representations Excellent timekeeping and attendance Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

General Manager – Residential Property Location: Hammersmith, London Salary: £50,000 – £55,000 per annum Hours: 40 hours per week Working pattern: Monday–Friday, either 8:00am–5:00pm or 9:00am–6:00pm A global real estate company is seeking an experienced and customer-focused General Manager to lead a high-quality residential portfolio in West London. This is a hands-on, onsite leadership role with full responsibility for operational performance, customer experience, and team management across a collection of modern rental homes. The role As General Manager, you will take ownership of the overall performance of the property, ensuring strong financial results, high occupancy, and an outstanding resident experience. You will lead the onsite team, work closely with central operations, and act as the senior point of contact for residents, contractors, and stakeholders. This is an ideal opportunity for a proactive property professional who enjoys balancing commercial performance with exceptional service delivery. Key responsibilities Resident, lettings & income management Lead day-to-day lettings and tenancy management, ensuring high occupancy and rental performance Act as the escalation point for resident issues, resolving complaints efficiently and professionally Drive customer satisfaction, reviews, and resident retention Oversee rent collection, arrears management, renewals, and statutory compliance Manage relationships with external letting agents and contribute to local marketing and pricing strategies Team leadership Lead, motivate, and develop the onsite team to deliver excellent service and operational results Manage rotas, holidays, absence, and performance in line with company processes Foster a positive, collaborative team culture aligned with company values Facilities & property management Manage hard and soft FM contractors, ensuring works are completed safely, on time, and within budget Oversee health & safety compliance, risk assessments, fire safety, and ESG objectives Manage planned preventative maintenance and respond to operational or emergency issues as required Commercial & financial performance Monitor budgets, control costs, and maximise net operating income Liaise with finance teams to approve invoices and manage utilities and void costs Prepare monthly property performance and business review reports About you You'll be an experienced residential property manager with a strong commercial mindset and a genuine passion for customer service. You are confident leading teams, managing contractors, and handling complex resident issues with professionalism and care. Essential experience & skills Proven experience managing a residential property or building Strong customer service and complaint-resolution skills Experience leading and developing on-site teams Confident managing contractors and service providers Excellent organisation, attention to detail, and communication skills Comfortable working onsite and responding to out-of-hours issues when required Competent with Microsoft Office and property management systems Desirable Budget and P&L management experience Knowledge of Build-to-Rent or professionally managed residential environments Relevant property or health & safety qualifications (e.g. ARLA, IRPM, IOSH, NEBOSH, RICS) What's on offer Competitive salary of £50,000 – £55,000 A stable, full-time weekday working pattern The chance to lead a flagship residential asset for a global real estate company Autonomy, visibility, and real influence over operational performance If you're a driven residential property leader looking for your next step in a high-quality, professionally managed environment, we'd love to hear from you. TPBN1_UKTJ

We are seeking an experienced Warehouse Operative/ Driver with a full, clean UK drivers licence for our client based in the West London area. When not working in the warehouse, the sucessful Warehouse Operative/ Driver candidate shall assist with the deliveries of high quality goods manufactured by our multi-national client. MAIN DUTIES/RESPONSIBLITIES of Warehouse Operative/ Driver: * Picking and packing * Loading and offloading vehicles and trailers * Day-to-day administration * Participation in the stock take. * Filling in of Check Sheets, Delivery Notes * Weighing and labelling of goods * Pallet straping and shrink wrapping * When not working in the warehouse, the Warehouse Operative/Driver candidate shall be conducting deliveries of the company's high quality goods, driving a 3.5 ton Vehicle Essential Warehouse Operative/ Driver candidate requirements: * Must hold a full, clean UK drivers licence * Provide a friendly and helpful response to customer enquires to their total satisfaction in order to contribute to the distribution team’s goal of improving service levels to be the best in the industry * Identify and work with third party distribution providers, identify potential problems to ensure the smooth flow of orders and customer satisfaction * Ensure that complaints, as they affect your direct responsibility, are promptly dealt with, in a professional manner * Maintain company property to the required standard * Represent the company in a business-like manner and maintain a standard of dress and appearance in keeping with the job and position within the company * As an employee, you have a legal duty to take reasonable care of yourself and others and to co-operate with management on all aspects of health and safety, as set out in the Employee Safety Handbook * Need previous experience of the Health and Safety standards of the warehouse * Be prepared to assist with out-of-hours services to customers when the need arises. as well as any ad hoc duties as required by the Branch Manager, Assistant Branch Manager or a Director * A Forklift / Counter Balance licence would be an advantage * Excellent grasp and understanding of Maths and English written and verbal is essential HOURS: 07:30am - 5pm Monday to Friday, You must be prepared to work longer hours to meet company targets, This is inclusive of london living wage , the standard hour rate is £13 with agency once the succesful candidate goes perrm there rate will go to £13.50 . You must be prepared to work longer hours to meet company targets,Over time is paid at time and a half of £19.50 ph with agency. This is a temporary ongoing position with the possiblity of securing a permanent for the sucessful Warehouse Operative/ Driver candidate. We look forward to hearing from enthusiastic Warehouse Operative/ Driver candidates at Team CV LTD

Repairs Manager - Social Housing - Repairs and Maintenance Up to 50k plus package - Permanent Based in Kingston Upon Thames Our client is an innovative and award-winning Social Housing Repairs & Maintenance Contractor who are looking for a Repairs Manager to join their team based in Kingston Upon Thames. The key function of this role is to manage the team of Supervisors and trades delivering the repairs and voids service, ensuring a high quality and commercially focused service is delivered. Key Responsibilities Additional duties include: To lead and ensure the efficient management of the reactive repairs and maintenance of our client's properties, ensuring these properties meet the required housing and quality standards, whilst maximising resident satisfaction and contributing to business performance and financial strength. Ensure that all activities undertaken meet the client's business objectives, turnaround times and other key performance indicators and work/quality standards. Develop and maintain procedures for responding quickly and effectively to complaints and enquiries from members and customers. Maintain effective relationships with key stakeholders, clients, contractors and residents, whilst promoting and championing our client's values and standards at all times. Deal with escalations of complaints including disrepairs and Environmental Health Notices (EHN). To effectively manage a maintenance budget and authorise spends up to agreed levels whilst maximising cost effectiveness and having regard for financial strength. Ensure compliance of the day-to-day or void teams in respect of governance and adherence to the relevant statutory and regulatory provisions, including health & safety. Please apply online or call Mia on (phone number removed)

Reporting to – Mechanical Workstream Manager. Working Hours: Mon – Fri, 8am – 5pm Probation Period: 6 months Job Type: Full Time office based, Permanent Job Location: Perivale, Greenford Start Date: Immediate SCOPE Planning & Coordination Provide structured planning and coordination support for Planned Preventative Maintenance (PPM), reactive works and remedial activities in line with Workstream Manager direction, statutory requirements and contractual obligations. Workstream Support: Act as the central coordination point for job flow, scheduling, CAFM data accuracy, documentation control and commercial readiness, enabling the Workstream Manager to focus on statutory compliance, technical governance and team leadership. Systems & Records: Maintain accurate records of maintenance activities, including Job Logic, inspection reports, and project documentation KNOWLEDGE Minimum qualifications for this role are: 1. NVQ / HNC / equivalent experience in maintenance planning, coordination or facilities management (D) 2. 2–5 years’ experience within a mechanical maintenance or building services environment (D) 3. Strong working knowledge of CAFM / CMMS systems, preferably JobLogic (D) 4. Working understanding of PPM, reactive maintenance and compliance‑driven service delivery (D) SKILLS 1. Strong organisational, planning and coordination capability. 2. Clear and professional verbal and written communication skills. 3. Ability to build effective working relationships with Managers, engineers, subcontractors and clients. 4. High attention to detail, particularly in documentation and record‑keeping. 5. Confident use of digital systems to manage operational and performance information. 6. Ability to manage multiple priorities and recognise when to escalate risk or delay. OTHER 1. Appreciation that there might be out of hours working, agreed in advance. DUTIES 1. Plan and schedule PPM activities in line with SFG20 schedules, statutory requirements and Workstream Manager instruction. 2. Coordinate reactive and remedial works, managing priorities, access arrangements and engineer allocation. 3. Maintain accurate asset data, task structures and job records within the CAFM system. 4. Monitor work‑in‑progress, overdue tasks and upcoming compliance risks, escalating concerns promptly. 5. Log reactive call‑outs and service requests, ensuring accurate job classification and records. 6. Collate, check and issue service reports, certificates and supporting evidence following works completion. 7. Carry out quality and completeness checks on documentation prior to Workstream Manager review. 8. Prepare draft quotations and job scopes based on engineer reports for Manager approval. 9. Issue approved quotations and track client approvals, purchase orders and variations. 10. Support invoicing processes by confirming completion status and documentation readiness. 11. Provide routine job status updates to clients in line with agreed communication protocols. 12. Escalate complaints, delays, access issues or compliance concerns to the Workstream Manager without delay. 13. Support KPI monitoring by maintaining accurate planning, scheduling and documentation records. 14. Assist with internal and external audits by compiling documentation and evidence packs. 15. Contribute to continuous improvement by identifying planning, system or process inefficiencies. KEY PERFORMANCE INDICATORS 1. This role operates within the Mechanical Department performance framework. 2. Department‑level KPIs are detailed in a separate Mechanical Department KPI Schedule attached to this Job Description. 3. The Mechanical Workstream Planner supports the achievement of departmental KPIs through effective planning, coordination, documentation control and CAFM data management. 4. KPI performance is reviewed with the relevant Workstream Manager and Head of Department. See full job description for more information in our careers page

We are looking for a hands-on Property Manager to oversee the day-to-day management of a diverse property portfolio across multiple sites in South West London. This role focuses on property inspections, resident communication, maintenance coordination, compliance, and reporting, while working closely with the Lettings Manager and wider Operations team. Regular site visits and strong organisational skills are essential. Key Responsibilities Property & Portfolio Management Manage the day-to-day operations of residential and commercial properties within the portfolio Conduct regular property inspections and prepare detailed reports with recommendations Ensure properties are maintained to a high standard and align with asset management objectives Monitor vacancies, tenancies, and upcoming lease events in collaboration with the Lettings ManagerResident & Stakeholder Communication Act as the main point of contact for residents, responding to queries and issues in a professional and timely manner Build positive working relationships with tenants, landlords, and internal stakeholders Handle complaints and escalations effectively, ensuring timely and fair resolution Issue relevant notices and communicate clearly regarding tenancy and property mattersMaintenance & Repairs Instruct, coordinate, and manage maintenance requests for reactive and planned works Obtain quotations and oversee works through to completion Ensure all maintenance works comply with health & safety and statutory requirements Monitor contractor performance and maintain accurate maintenance recordsOperations & Compliance Oversee day-to-day operations to ensure efficiency and consistency Ensure full compliance with all relevant legislation and regulations, including health & safety, gas and electrical safety, fire safety, and HMO requirements Implement and maintain best-practice property management processes and systems Manage risk and resolve complex issues or escalated matters Report upwards on the status and performance of the portfolio, including inspections, maintenance, vacancies, arrears, and compliance matters Manage utility transitions and landlord utility readingsReporting & Administration Prepare regular management reports on inspections, maintenance activity, arrears, vacancies, and property performance Maintain accurate property records, compliance documentation, and tenancy files Assist with budgeting, forecasting, and cost control for maintenance and operational expenditureSupport to Lettings & Operations Work closely with the Lettings Manager to support new lettings, renewals, and tenancy handovers Assist with coordination of move-ins and move-outs Provide operational input into asset management decisions and portfolio strategy Support wider Operations and Business Development initiatives as requiredMarketing & Portfolio Support Assist with marketing properties across portals and internal channels Provide market feedback from viewings to inform pricing and strategy Support portfolio growth by delivering a high standard of serviceSkills & Experience Essential Experience in residential lettings or a customer-facing property role Strong communication and interpersonal skills Well-organised with good attention to detail Confident conducting viewings and dealing with the public Basic knowledge of UK lettings legislation Full UK driving licence and willingness to travelDesirable ARLA / Propertymark qualification or working towards Experience with property management or inspections Familiarity with multi-property or portfolio environmentsPackage & Benefits Competitive salary commensurate with experience Company vehicle or travel allowance Performance-based bonuses Professional development opportunitiesLocation This role covers multiple sites across South West London. The successful candidate must be comfortable with regular travel between locations

Are you passionate about delivering exceptional dining experiences in a luxurious setting? Do you thrive in fast-paced environments where attention to detail and outstanding service are paramount? If so, we have an exciting opportunity for you to become part of our highly successful team at Number Sixteen Hotel. As a Food and Beverage Supervisor, you will play a pivotal role in ensuring the seamless operation of our restaurant and bar. Working closely with senior management and team members, you will uphold our commitment to delivering the highest level of customer service, consistently exceeding the expectations of our discerning guests. Responsibilities: Oversee the day-to-day management and running of the restaurant and bar, ensuring smooth operations and adherence to high-quality standards. Establish strong and professional relationships with our guests, anticipating their needs and surpassing their expectations with personalised service. Handle guest complaints promptly and effectively, ensuring resolution and satisfaction. Communicate feedback to the Management team for continuous improvement. Ensure compliance with all relevant regulations and standards, maintaining a safe and hygienic environment for guests and team members alike. Work alongside the Management team to maintain a smooth and efficient service, contributing ideas for improvement and innovation. Lead by example, motivating and developing a team of dedicated staff members to deliver exceptional service with passion and professionalism. Conduct daily briefings with the team to communicate priorities, address any issues, and foster a cohesive work environment. Implement strategies to maintain high staff retention rates, recognising and rewarding excellence to foster a positive and supportive workplace culture. What you Need: Prior experience as a Restaurant or Food & Beverage supervisor in a fast-paced, luxury venue. Demonstrated passion for Food and Beverage, with extensive knowledge of quality products and ingredients. Understanding of the current market and awareness of potential competitors. Proven experience in managing, leading, and developing a team. Strong communication skills and excellent attention to detail. What We Offer: Competitive hourly rate of £18.00 to £19.50, inclusive of service charge. Access to Stream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching. Health cash plan(including contributions towards dental, optical, alternative and complementary therapies) Discounted cinema tickets, gym membership, travel, retailers and restaurants Complimentary meals on shift Referral bonus scheme for recommending top talent Flexible scheduling without split shifts Dry cleaning service for work attire and discounted personal dry cleaning Enhanced holiday allowance based on length of service Season ticket loan for convenient commuting Ongoing training, professional development, and fully funded English lessons Regular social events, team activities, and fitness sessions Benefits like cycle to work scheme and annual long service awards One allocated paid day per year for volunteering work Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks And much more!! Why join Firmdale Hotels? Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design. We are delighted to have been recognised by the hospitalityand travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades: Proud winners of The Times Best Places to Work for both 2024 and 2025 The Kings Award for Enterprise 2024 for outstanding contribution to International Trade Manager of the Year Helle Jensen Cateys 2024 Food & Beverage Manager of the Year - Pedro Paulo - Hotel Cateys 2024 Hotel Chef of the Year Finalist - Jamie Atkinson - Hotel Cateys 2024 Haymarket Hotel & The Soho Hotel One AA Rosette for Culinary Excellence and AA Breakfast Award 2025 Covent Garden Hotel One AA Rosette for Culinary Excellence 2025 Dorset Square Hotel AA Breakfast Award 2025 Ham Yard Hotel, Covent Garden Hotel and Haymarket Hotel Two Michelin Keys 2024 Charlotte Street Hotel, The Soho Hotel, Knightsbridge Hotel and Number Sixteen Hotel One Michelin Key 2024 Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award Dorset Square Hotel One AA Rosette for Culinary Excellence, The Potting Shed, 2024 Warren Street Hotel - Travel & Leisure IT List best hotels in the world Whitby Hotel, Crosby Street and Warren Street - Michelin keys Number Sixteen - Best Boutique Hotels in London, The Times, 2024. You can see a full list of our awards and accolades on our website. Join us at Number Sixteen Hotel and become part of a team that celebrates diversity, creativity, and a shared commitment to excellence. Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process. In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage. TPBN1_UKCT

Operations Manager – BFSI (Complaints‑Led Operations). Operations Assistant Managers (OAMs). The Operations Manager (OM) is accountable for the.

Assistant Manager vacancy in GAIL’s! If supporting a team and leading by example excites you and makes you smile, then please read on. We are looking for an Assistant Bakery Manager who has a passion to join the GAIL’s family and use a hands-on approach to be a team builder, maximizing the skil

We have an opportunity for an experienced Complaints Standards and Quality Manager to join our Service Resolution Team and lead a high-quality, resident-centred complaints service that delivers thorough timely investigations and fair, prompt results. Complaints Standards and Quality Manager Salary:

As the Senior Complaints Operations Manager, you will hold a pivotal leadership position reporting to the Director of Complaints, Fraud and Financial Crime. Experience working in the motor industry or handling automotive finance complaints is highly desirable. By championing the benefits of learning

Do you enjoy helping others and solving problems with the best possible solutions? Are you good at building relationships with people from different walks of life and truly understanding what they need to get to the bottom of their issues? If yes, this is an exciting opportunity to do just that as p

We’re looking for a Complaints Manager to own and evolve our complaints function — ensuring customers receive fair, timely, and empathetic resolutions while turning complaint insights into meaningful product and operational improvements across the company. Lead, coach, and develop a high‑perfo

As the Council's lead for complaints and Ombudsman engagement, the Complaints Manager will provide both strategic and operational leadership across the organisation. Derby City Council is seeking a dynamic and experienced Customer Complaints Manager to lead and transform our corporate complaints and

Fraud/Complaints Contact Center Manager (CCM). The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using

A leading fintech company in Greater London is seeking a Senior Manager to oversee compliance complaints, investigate escalated issues, and engage with regulatory bodies.

This senior role leads a complaints management team, owns the end‑to‑end complaints process and makes complex decisions. Reporting to the Head of Complaints, the role sets the standard for handling the most complex and high‑risk cases and ensures lessons from complaints improve how Zopa is bui

Barchester Healthcare Homes Limited is looking for a Customer Care Manager who will provide empathetic support and manage customer complaints across the UK. Ideal applicants will have experience in complaints handling, strong communication and database management skills, and a proactive approach to

Senior Manager, Compliance Complaints page is loaded## Senior Manager, Compliance Complaintslocations: Cannon Street, Londontime type: Full timeposted on: Posted 9 Days Agojob requisition id: R16774Job TitleSenior Manager, Compliance ComplaintsJob DescriptionIG is a FTSE 100 fintec

Oversee the management and reporting of customer complaints, including Executive Complaints and Financial Ombudsman cases. Complaints leadership in a retail banking environment. Act as a senior point of escalation, directly handling complex customer enquiries and complaints, including fraud cases, a

A financial technology company is seeking a Complaints Manager to enhance the complaints function, ensuring fair resolutions and turning insights into operational improvements. The role requires over 3 years of experience in customer operations, including managerial experience, with strong knowledge

Fraud/Complaints Contact Center Manager (CCM). The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using

Thames Water is seeking a Complaints Case Manager to oversee customer complaint resolutions in a hybrid setup.

Barchester Healthcare is seeking a Customer Care Manager to provide empathetic support across the UK. This role involves investigating and resolving complaints, ensuring high standards in written communication, and facilitating effective resolutions. Candidates should possess strong complaints handl