Complaints manager jobs in RichmondCreate job alerts

Technical Manager   North Yorkshire   c.£60k   Benefits ·      33 days holiday including bank holidays ·      Company Pension   Technical Manager for an established food business, based in North Yorkshire. The successful candidate will ensure food produced is safe, legal, and in line with all leg...

NEW VACANCY! (PK8669) TECHNICAL / BRCGS MANAGER - FLEXIBLE PACKAGING - FOOD INDUSTRY YORKSHIRE (Please contact me for further location details) SALARY: £OPEN (DOE) Our client is a provider of innovative and high-quality flexible packaging solutions, specialising in the food industry. The company ...

Job Summary - Tenant Liaison Officer As part of our customer experience team, you will be responsible for liaising with customers on projects to arrange appointments for trades and keep customers fully informed throughout the process. You will need good communication skills, a can-do attitude, de...

Duties and responsibilities 1. Engage with actual and potential referral agencies including statutory and third sector agencies and where appropriate the community to generate referrals for programmes / activities / services as required. 2. Carry out initial assessment of the potential or actual ...

Report any incidents, problems, or complaints to the appropriate manager in a timely manner. * Dealing with guests/residents' concerns or complaints, to include a follow up in person or in writing

*Part live-in or full live-in options available* This is a great opportunity to join a successful business located in the Yorkshire Dales. The World-Famous Tan Hill Inn is Britains highest public house at 1,732 feet (528m) above sea level. Situated in the stunning scenery of Swaledale, just near ...

Job Summary - Tenant Liaison Officer As part of our customer experience team, you will be responsible for liaising with customers on projects to arrange appointments for trades and keep customers fully informed throughout the process. You will need good communication skills, a can-do attitude, de...

Exciting Opportunity for a Complaints Manager Working with a Large Housing group in NW London Long term contract to permanent Managing a team of 6 of complaints officer Hybrid Position The role will ...

In this role, you will be responsible for managing and resolving complaints, working closely with residents and stakeholders to improve service delivery and ensure a fair and transparent complaints ...

Risk & Compliance Manager (plus a coordinator), Incident & Complaints Manager (plus a coordinator) * This position is hybrid, requiring regular travel to the London office, approximately 2-3 days per ...

Risk & Compliance Manager (plus a coordinator), Incident & Complaints Manager (plus a coordinator) * Application Deadline: Midday, Friday 21st February. * This position is hybrid, requiring regular ...

Customer Experience Advisor (Complaints Focus) Location: South West London Job Type: Temporary ... Ability to remain calm under pressure and manage difficult conversations. * Proficiency in ...

... managers at the review stage of the process, including drafting complex response letters Lead on reviewing complaints and compensation and advising on the correct level of rigor at stage 2 Assist in ...

You'll log and manage level one complaints, ensuring they are handled fairly, independently, and within regulatory timescales. You'll also liaise with external parties, assist first-line teams with ...

Responding to customer complaints both verbally and written Communicating with other departments within the company Using initiative to manage and resolve all customer queries Providing excellent ...

Legal Counsel - Employment Lawyer - Manager - Permanent - London Location: London Other locations ... complaints. * Reviewing and recommending changes to policies, procedures, and standard ...

As the General Manager, you will be responsible for the overall operation of the hotel and will ... and complaints in a professional manner and within guidelines issued. Required Skills and ...

Administrate, respond to and analyse any complaints derived from escalated performance issues across the estate, working as an unbiased resolution officer and supporting the contract managers in ...

Handle service complaints promptly and professionally, always striving for positive outcomes ... Strong people manager with excellent customer service skills * Previous working experience in a ...

Along with the management of the day to day repairs, the Operations Manager will also be responsible for pre and post inspection of larger projects, resolving escalated complaints, meeting staff ...

You will have experience managing site operations such as responding to resident queries and complaints, reporting issues to the relevant department, taking ownership and ensuring timely ...

SURVEYING MANAGER (Housing) LONDON £60-63K + £8,000 car allowance Our client is looking to ... Interacting directly with customers regarding complaints, identifying shortfalls and actioning ...

Job Title: International Sales Desk Manager Location: London Package: £55,000 + Benefits Job ... Address and resolve any customer complaints or issues quickly and professionally. * Ensure ...

Ensure exceptional customer service by interacting with guests, resolving complaints, and maintaining a welcoming atmosphere. Monitor and maintain service quality and standards. Operations Management

To proactively manage responses to complaints arising from poor contractor performance in the resolution of defects; * To manage the latent defects process and update periodically following client ...

... complaints investigation and resolution for charging. Responsible for ensuring the accurate and ... To work with the Head of Finance and Finance Manager to ensure that the FAIR department is ...

Work with the customer service team to resolve complaints and ensure satisfaction. Project Management: Lead and support the Asset Adoptions team on system expansions, upgrades, and integration of ...

Handle complaints and appeals related to CCTV-issued Penalty Charge Notices (PCNs). Key Skills & Experience Required: The successful candidate for the role of Parking CCTV Manager will have a ...

Establish and operate a help desk to manage any questions, complaints and feedback * Manage the main mailbox and ensure prompt response to all emails. * Create an escalation procedure for logistics ...

Customer Satisfaction & Compliance Handle customer queries and complaints efficiently and ... manage a busy schedule effectively. ✅ Full UK driving license and willingness to travel within ...

Resolve complaints and disputes in collaboration with internal teams and contractors. Oversee managing agents to ensure obligations are met and costs are justifiable. Work closely with internal teams ...

Operations Manager | Specialist Paediatric Clinic Full-Time £60,000 - £80,000 DOE Central London ... Ensure incidents and complaints are investigated and resolved in line with clinic policies ...

Handle escalations, resolving complaints and issues professionally. Monitor service quality and ... Proven experience in managing a team. Strong problem-solving and analytical abilities. Exceptional ...

We are recruiting for an experienced manager to join our Registration Team and lead one of the ... Knowledge of how to handle complaints and complex scenarios. * A high level of written English and ...

Manage and take responsibility for the resolution of members enquiries, complaints, ombudsman enquiries, freedom of information, data protection issues and leaseholder and tenant requests. Ensure ...

Manage any complaints or concerns raised in a thorough and timely manner and inform senior management. * Maintain accurate records and accounts relating to children and staff. * Participate in all ...

... to complaints, service enquiries, and Member/MP queries, preparing reports as required. About You · Strong background in social housing management, with proven leadership in tenancy services ...

Resolve customer queries, complaints, and ensure high-quality, responsive services are provided ... Contract Management: Proven track record in contract management, managing budgets, and delivering ...

... complaints, and taking appropriate action to resolve and address service issues. * Assesses team ... Oversees the tenancy management process by coordinating periodic apartment inspections, evicting ...

Business Process Support Manager (Knowledge & Enquiries) Kings College London Salary: £44,105 ... Experience of addressing complaints and service setbacks in a professional and efficient manner

As a Complaints Customer Service Advisor at Hyde you will be the first point of call for customers to talk through their concerns and identify the best route for a resolution. You will manage all ...

... manage all customer complaints liaising with suppliers and customers. • To assist with technical training of relevant staff ensuring full understanding of all food safety, quality and legal ...

... complaints, insurance, engagement terms, contracts, data privacy, SRA STaRS compliance and conduct ... Providing support with the management and reporting of personal data breach notifications ...

Liaising with e-commerce team/managers for discounts and compensations approvals, for any ongoing online campaigns, liaising with production regarding any complaints. Ensuring all data is accurately ...

... plan Managing other aspects of the call centre's daily operation Monitoring random calls to assess and improve the quality of staff performance Handling and resolving complex customer complaints ...

Foster good relationships with residents, addressing any concerns or complaints in a timely and professional manner. * Collaborate with the management team to develop maintenance strategies, budgets ...

... management Responsible for organising and covering all the areas as required or adequate quality control cover for all areas of the Company. Investigating customer complaints and to respond in ...

... managing tenants whilst internal refurbishment works are ongoing. Key Responsibilities: • Serve as the primary point of contact for residents. • Addressing inquiries and complaints with ...