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Nights Manager - Milton Hill House, Oxfordshire | Full-Time / Permanent £14.23 + excellent benefits including healthcare, wellbeing support, 23 days' annual leave plus bank holidays, life assurance, meals on duty, and more. About the Role We’re looking for a Night Manager to join the Front Office team at Milton Hill House, part of the Venues Collection. This is a key role within the hotel, responsible for overseeing the operation throughout the night, leading the nights team, maintaining high service and security standards, and ensuring the hotel is fully prepared for the day ahead. Nights Manager - The Role Key Responsibilities • Overseeing the hotel operations throughout the night and acting as the main point of contact on shift, • Leading, supporting, and supervising the nights team to ensure the shift runs smoothly and professionally, • Taking responsibility for the safety, security, and general welfare of guests, team members, and the building overnight, • Completing the night audit accurately and ensuring all end-of-day and overnight procedures are followed correctly, • Managing guest queries, requests, complaints, and any overnight incidents in a calm and professional manner, • Carrying out regular security checks, floor walks, and patrols across the hotel, • Ensuring all Front Office standards, cash handling procedures, billing processes, and guest security procedures are followed at all times, • Supporting the day teams by preparing clear handovers, highlighting any issues, and ensuring the hotel is set up for the following morning, • Assisting with reservations and room allocations where required, • Responsible for rota planning for the nights team, • Monitoring overnight arrivals, no-shows, room moves, late check-ins, and any outstanding billing or operational issues, • Responding appropriately to emergencies, incidents, fire alarms, or other situations requiring escalation overnight, • Have previous experience in a hotel Front Office or Night Leadership role, • Be confident leading a team and taking ownership of a shift independently, • Have a strong understanding of hotel night procedures, guest service, and operational standards, • Be highly organised, reliable, and able to stay calm under pressure, • Be confident handling guest complaints, overnight issues, and operational decision-making, • Have good attention to detail, particularly around night audit, billing, and reporting, • Understand the importance of security, safeguarding, and compliance procedures overnight, • Be confident using hotel systems and completing administrative tasks accurately, • Have a proactive approach and be willing to step in wherever needed to support the operation, • Medicash - Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children), • Aviva Digicare - Free annual healthcare check, • Exclusive Benefits & Wellbeing site (Perks at Work), • Entertainment discounts - up to 55% off cinema tickets, • Health & Wellbeing discounts - Discounts for Nuffield Health (20%) and Pure Gym (10%), • Travel discounts - Discounts with holiday companies such as TUI and Expedia, • Shopping discounts - Save up to 15% at high street and online stores by purchasing Shopping Cards, • Meals on duty, • Vodaphone discounts, • Pension scheme and Life Assurance, • Employee Assistance Programme, • 23 days + BH's and additional day off for your birthday, • 2 days additional leave, following return from Maternity leave during first year back, • Competitive and supportive family benefits, • Day off for baby's first birthday, • Holiday purchase scheme, • On-going training & development and career pathways, • Professional subscriptions paid Levy UK & Ireland is part of Compass Group, the world's largest catering company, and a vibrant leader in hospitality. We believe in celebrating individuality and building inclusive teams where everyone feels they belong. Our diverse team fuels creativity, innovation, and excellence. We are proud to be an equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive. Great things happen when people get together in our spaces to meet, spaces to sleep and spaces to celebrate at Milton Hill House. From leisure breaks, weddings and celebrations to conferences, meetings, training, and every business event in between our venue provides an informal atmosphere where you and our guests can be themselves.We combine our spaces with a bigger family. Milton Hill House is part of The Venues Collection - a division of Compass Group UK & Ireland, the market leader in contract catering & support services. Part of Compass Group UK&I, we are a grouping of seven easily accessible event spaces with hotel-like residential and leisure facilities, which all sit under the brand name The Venues Collection. Located across the UK, our venues all feature stylish and individual event spaces, including both contemporary and historic meeting areas. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.Every day, our teams of passionate hospitality professionals strive for excellence in delivering employee dining and hospitality to some of the UK's leading workplace as well as inspiring exceptional experiences in iconic cultural and heritage destinations. Job Reference: com/0605/94170001/52806915/SU #Venues Collection Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!

Your new company We are recruiting an experienced Tenancy Services Manager to lead and coordinate tenancy and housing management services within a large social housing organisation. This is a senior operational role requiring strong leadership, regulatory expertise and a clear focus on tenant satisfaction and service excellence.Your new role The Tenancy Services Manager will be responsible for the operational delivery, oversight and continuous improvement of tenancy services, ensuring full compliance with current housing regulation and consumer standards.Key responsibilities include: • Leading the delivery of a high-quality, tenant-focused tenancy service, • Managing and developing a team of housing staff, embedding high standards and accountability, • Translating housing legislation, regulation and policy into effective operational practice, • Ensuring compliance with the Social Housing Regulation Act 2023 and Consumer Standards, • Overseeing tenancy management activity including ASB, tenancy enforcement, sustainment and complaints, • Monitoring service performance, KPIs and tenant satisfaction, implementing improvements where required, • Working collaboratively with internal teams (income, ASB, tenancy sustainment) and external partners including adult and children's social care, • Supporting emergency planning and responding to critical incidents where required, • Proven mamillotegmental experience within local authority or registered provider housing services, • Strong working knowledge of social housing regulation, statutory responsibilities and consumer standards, • Experience leading and motivating multi-disciplinary teams, • A track record of delivering performance improvement and service compliance, • Strong written and verbal communication skills, able to engage with tenants, staff and senior stakeholders, • A tenant-centred, outcomes-focused approach What you'll get in return • Senior, high-impact leadership opportunity, • Opportunity to stabilise and strengthen a key housing service, • Hybrid working model Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

To provide strong, visible leadership and strategic oversight of a 40-bed nursing and residential care home specialising in dementia care. The Operations Manager will ensure the delivery of high-quality regulatory compliance, financial sustainability, and continuous service improvement. Key Responsibilities 1. Leadership & Management • Provide clear leadership to the administrative and domestic team, • Foster a positive, inclusive, and accountable workplace culture, • Oversee recruitment, retention, and development of staff, • Implement systems and processes to support high quality care and improve operational efficiency, • Ensure effective use of clinical systems and digital services, • Lead on policies and HR processes 2. Strategic Oversight • Contribute to and implement the organisation’s strategic plan, • Identify growth opportunities and service improvements, • Monitor performance against KPIs and drive continuous improvement, • Lead change management initiatives 3. Quality & Compliance • Ensure compliance with regulatory standards (e.g. Care Quality Commission requirements), • Oversee audits, inspections, and action plans, • Maintain high standards of clinical governance and safeguarding, • Ensure robust policies and procedures are in place and followed 4. Operational Management • Ensure safe staffing levels and effective rota management for the administration and domestic team, • Monitor occupancy levels and admissions processes, • Manage incidents, complaints, and risk effectively 5. Financial Management • Manage budgets, financial planning and reporting, • Monitor income streams including OCC contracts and self-funding residents., • Work with accountants and the finance officer to ensure financial stability, • Ensure efficient use of resources without compromising care quality, • Identify opportunities to improve income generation and operational efficiency. 6. Procurement & Resource Management • Lead procurement strategy for equipment, supplies, and services, • Negotiate contracts and maintain supplier performance, • Ensure value for money and compliance with procurement policies 7. Stakeholder Engagement • Build strong relationships with families, and external partners, • Liaise with local authorities, • Represent the organisation professionally in all interactions 8. Safeguarding & Risk Management • Ensure robust safeguarding practices are embedded, • Lead on risk assessments and mitigation strategies Essential Qualifications & Experience • Proven experience in a senior management role within health or social care, • Strong knowledge of regulatory frameworks (e.g. Care Quality Commission standards), • Demonstrable experience in staff leadership and team development, • Experience in financial management and budget control, • Management qualification (e.g. Level 5 Diploma in Leadership for Health & Social Care) Leadership • Strong, confident, and empathetic leadership style, • Ability to think long-term and align operations with organisational goals, • Excellent verbal and written communication skills, • Strong organisational and problem-solving skills, • Understanding of budgets, cost control, and financial reporting, • Compassionate and values-driven, • Resilient and adaptable, • Regulatory inspection ratings (e.g. Care Quality Commission), • Occupancy rates, • Staff turnover and retention, • Budget adherence, • Enhanced DBS check Support for families is a defining characteristic of Vale House, and unusually Vale House has dedicated family support workers, committed to supporting the family and friends of each resident. This commitment contributes greatly to the inclusive friendly environment which so many family and visitors comment on. Vale House is registered as an independent charity with the Charity Commission and with Companies House and conforms to the standards and procedures required by those two bodies. It is governed by a committed Board of Directors (unpaid) who are also the Trustees of the charity.

A growing organisation within the molecular imaging space is seeking a Senior Quality Manager to lead oversight of EU and Rest-of-World (RoW) manufacturing partners and supply chain quality. This is a high-impact role focused on ensuring compliant, uninterrupted supply of specialised medicinal products across international markets. Key Responsibilities • Lead quality oversight of EU/RoW Contract Manufacturing Organisations (CMOs), • Manage manufacturing performance, investigations, and quality issue resolution, • Own and execute a risk-based audit programme, • Drive quality governance, including deviations, complaints, CAPAs, and change control, • Analyse performance data to identify risks and enable continuous improvement, • Support and enhance the Quality Management System (QMS), • Monitor regulatory developments and ensure ongoing compliance, • Collaborate cross-functionally to maintain a robust global supply chain Requirements • Strong experience within EU GMP environments (sterile and/or radiopharmaceuticals preferred), • Proven experience managing CMOs or external manufacturing partners, • Background in GxP inspections and auditing, • Solid understanding of QMS (deviation, CAPA, change control, risk management), • Ability to interpret and act on quality and operational data, • Willingness to travel (~30% across EU with occasional international travel) About Planet Pharma: Planet Pharma is an American parented Employment Business/Agency that provides global staffing services with its head-quarters in Chicago and our EMEA regional office located in Central London. We have invested significantly in creating a robust international platform that enables us to work compliantly in 30+ countries with a current network of 2500+ active contractors globally as well as a very strong permanent / direct hire recruitment offering. Our specialist knowledge and close relationships with our clients and the wider industry really makes us unique in our field. Just recently we were recognised by FORBES as the 17th best professional staffing firm, and have won multiple awards from industry accredited bodies for our commitment to excellence and service delivery. We have extensive functional expertise including: Regulatory Affairs, Pharmacovigilance, QA, QC, Submissions experts, Clinical development, Quality, Biostatistics, and Medical Affairs / Writing. We are an equal opportunities Recruitment Business and Agency. We welcome applications from all suitably qualified candidates regardless of their race, sex, disability, religion/belief, sexual orientation or age. Please click ‘apply’ or contact Finlay Keyworth (Recruiter II) at Planet Pharma for more information: E:

4 month Temp - 37 hours per week Your new company We are recruiting an experienced Tenancy Services Manager to lead and coordinate tenancy and housing management services within a large social housing organisation. This is a senior operational role requiring strong leadership, regulatory expertise and a clear focus on tenant satisfaction and service excellence. Your new role The Tenancy Services Manager will be responsible for the operational delivery, oversight and continuous improvement of tenancy services, ensuring full compliance with current housing regulation and consumer standards. Key responsibilities include: • Leading the delivery of a high-quality, tenant-focused tenancy service, • Managing and developing a team of housing staff, embedding high standards and accountability, • Translating housing legislation, regulation and policy into effective operational practice, • Ensuring compliance with the Social Housing Regulation Act 2023 and Consumer Standards, • Overseeing tenancy management activity including ASB, tenancy enforcement, sustainment and complaints, • Monitoring service performance, KPIs and tenant satisfaction, implementing improvements where required, • Working collaboratively with internal teams (income, ASB, tenancy sustainment) and external partners including adult and children’s social care, • Supporting emergency planning and responding to critical incidents where required, • Contributing to service development projects and deputising at senior level when neededWhat you'll need to succeed, • Proven mamillotegmental experience within local authority or registered provider housing services, • Strong working knowledge of social housing regulation, statutory responsibilities and consumer standards, • Experience leading and motivating multi-disciplinary teams, • A track record of delivering performance improvement and service compliance, • Strong written and verbal communication skills, able to engage with tenants, staff and senior stakeholders, • A tenant-centred, outcomes-focused approach, • Senior, high-impact leadership opportunity, • Opportunity to stabilise and strengthen a key housing service, • Hybrid working model, • Initial short-term contract with immediate startWhat you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. 4791057

Operations Manager Lead & Grow a Thriving Dental Practice Oxford (Cowley) | Mixed NHS & Private | £40,000–£50,000 Full-time | On-site | 5 days per week We’re looking for an exceptional Operations Manager to lead our modern, 11 surgery mixed NHS and private dental practice in Oxford. This isn’t a back-office role, it’s a genuine leadership position with real influence over how the practice runs, how the team performs, and how the business grows. Dental experience? Great. But if you’ve led large teams and driven performance in business, healthcare, hospitality, finance or retail, we want to hear from you too. As we expand, there will be real opportunities to take on wider responsibility across additional sites, making this an excellent role for someone with ambition to grow with us. Why This Role? • £40,000–£50,000 salary, depending on experience, • Clear pathway to senior leadership as our group expands, • Full training and onboarding, no dental background required, • Modern, recently renovated practice with with modern, up-to-date equipment. About the Practice A large, established and busy practice in the heart of Cowley, Oxford, located in a shopping centre with great footfall, nearby parking and excellent transport links. • 11-surgery mixed NHS and private practice, recently fully refurbished, • Services include Implants, Invisalign and Facial Aesthetics, • Fully digital systems including intraoral scanners and digital X-rays, • Strong, loyal patient base with consistent demand The Role You’ll take full ownership of the day-to-day running of the practice while driving performance, efficiency and growth. • Lead, motivate and develop a large multidisciplinary team, • Drive performance through KPIs, targets and clear leadership, • Manage budgets, forecasting and overall financial performance, • Oversee HR processes including recruitment, onboarding, rotas and team development, • Manage payroll processes and ensure accuracy and timeliness, • Oversee dentist payments, ensuring correct calculations and coordination with finance, • Drive practice growth, identifying opportunities to increase revenue, improve patient flow and expand services, • Plan and oversee marketing initiatives (including digital and local campaigns) to attract new patients and increase treatment uptake, • Ensure full CQC compliance, • Take ownership of escalated patient complaints, resolving issues professionally, • Identify and implement improvements to systems, processes and performance You Are: • A confident, hands-on leader who leads from the front, • Experienced managing teams in a fast-paced environment, • Commercially sharp, comfortable with budgets, targets and strategy, • A natural communicator, able to build trust with staff and patients alike, • Calm under pressure and confident handling challenges, • Organised, proactive and focused on continuous improvement Desirable (but not essential): • Experience in dental, healthcare or another regulated environment, • Experience handling complaints or customer escalations, • Involvement in marketing or business development activities What We Offer: • £40,000–£50,000 salary, depending on experience, • A well-established, high-performing practice with strong foundations, • The opportunity to take real ownership and make a visible impact, • Clear career progression as our group continues to expand Apply now — we’d love to hear from you.

Job Details Deputy Head of the Proctors' Office Proctors' Office, University Offices, Wellington Square Deputy Head of the Proctors’ Office Proctors’ Office, University Offices, Wellington Square, Oxford, OX1 2JD Grade 8: £49 119 - £58 265 p.a. This role sits within the The Proctors' Office which manages student casework for the University. We are a friendly and supportive team of 15 colleagues looking for an experienced manager to support this important and high profile work. The Deputy Head of the Proctors’ Office manages a team of caseworkers, and deputises for the Head of the Proctors’ Office as required. The remit of your team would be academic misconduct and student complaints. The Proctors’ Office is an impartial and discrete institution within the University, made up of a permanent team that advises and supports the annually elected Proctors and the Assessor in their work. The two Proctors and the Assessor are senior officers and trustees of the University, each elected by a college, typically from amongst its fellowship, to serve for a one-year period. They are given considerable powers to act on the University’s behalf in matters of central importance to its functioning and its reputation. The University of Oxford is a stimulating work environment, which enjoys an international reputation as a world-class centre of excellence. Our research plays a key role in tac...

Sanctuary Personnel, an innovative and committed recruitment agency has a new permanent position available for a Care Manager to work full time for Crossroads Care, based in Oxford. The salary for this Care Manager job is up to £30,000 per annum. Main duties: • Support with assessments, care plans, and risk assessments for new and existing service users., • Ensure care is person-centred and delivered in line with CQC standards and company policies., • Monitor care notes and act on any concerns as they arise., • Provide clear guidance to care staff., • Support with onboarding, training, and supervision as required., • Maintain strong communication with the team, ensuring they are motivated and supported., • Maintain accurate records, documentation, and reports for audits and inspections., • Ensure medication management, safeguarding, and health & safety procedures are followed., • Build strong working relationships with service users, families, and health care professionals., • Liaise with clients and families to complete care reviews. Deal with queries and complaints in a professional, timely manner., • Be part of the paid-on call rota., • Provide hands-on care in emergencies for continuity to the services we provide.

We're recruiting for aContracts Manager - Social Housingon behalf of a purpose-driven organisation delivering essential housing services, focused on improving living conditions and supporting communities. This is a hands-on leadership role overseeing repairs, compliance, and complaint resolution across a varied property portfolio. What You'll Be Doing: You'll lead and support a team responsible for maintenance delivery, ensuring work is completed safely, on time, and to a high standard. Acting as a key link between tenants, clients, and internal teams, you'll handle complex repair issues, disrepair cases, and complaints in line with regulatory expectations. You'll coordinate with contractors and specialists, monitor performance, and ensure compliance with housing legislation-particularly around damp, mould, and health & safety. Alongside this, you'll provide technical guidance on more complex works, drive service improvements, and encourage strong tenant engagement throughout. What We're Looking For: We're keen to speak with experienced professionals from a building maintenance or construction background, ideally within social housing. You'll bring a strong understanding of housing repairs, compliance, and relevant legislation (including HHSRS and disrepair), along with a proactive, solutions-focused mindset. Key Requirements of the Contracts Mana...

Supervisor Reporting to: Repairs Delivery Manager Direct reports: 15 Job Purpose To lead the Roofing Team and Damp & Mould Trade Operatives in delivering safe, high-quality repairs and maintenance services. The role has a strong focus on damp and mould remediation and all working at height activities. It is responsible for day-to-day leadership, planning and resource management, and for ensuring full compliance with health and safety legislation, regulations and organisational policies across both teams. Role Specific Duties Provide visible and effective leadership to Roofing and Damp & Mould operatives, setting clear expectations, holding regular 1:1s and team meetings, and managing performance. Plan, schedule and coordinate work across both teams, allocating operatives, equipment and materials to achieve safety, quality, time and customer satisfaction targets. Act as the day-to-day health and safety lead for roofing and damp/mould activities, promoting a strong safety culture and maintaining zero tolerance for unsafe practices. Ensure full compliance with the Work at Height Regulations and all other relevant health, safety and building regulations, policies and procedures. Oversee, review and sign off risk assessments and method statements for roofing, damp and mould, and height-related works, ensuring they are clearly communicated and understood. Carry out regular site inspections and safety audits, addressing non-compliance promptly and implementing corrective actions. Oversee the safe erection, use and dismantling of scaffolding, towers and other access equipment, ensuring operatives hold valid PASMA, IPAF or equivalent training and use appropriate PPE. Manage damp and mould surveys and remediation works, ensuring appropriate methods and materials are used and that residents are kept informed throughout the process. Coordinate works where roofing and damp/mould activities overlap, minimising disruption and ensuring safe, efficient delivery. Use PDA/job management systems and Microsoft tools to update jobs, monitor progress and provide accurate information for reporting and performance monitoring. Act as an escalation point for complex resident issues or complaints relating to roofing or damp/mould works, resolving matters professionally and promptly. Liaise with internal teams and external contractors (such as scaffolding providers and specialist contractors) to ensure work is delivered safely, efficiently and in compliance with requirements. What You Will Need to Have Proven supervisory experience in repairs, maintenance, roofing, construction or a similar operational environment. Experience of leading teams, managing performance and handling difficult or sensitive conversations. Strong practical knowledge of working at height safety requirements and site management. A clear commitment to health and safety, including experience of risk assessments, method statements, site inspections and incident follow-up. Excellent planning and organisational skills, with the ability to manage multiple workstreams and competing priorities. Strong communication and interpersonal skills, with the ability to build effective relationships with residents, colleagues and contractors. Good IT skills, including Microsoft Office, Teams and PDA/job management systems. Full UK driving licence. Desirable PASMA and/or IPAF certification. Working at Height and Asbestos Awareness training. First Aid at Work qualification. IOSH Managing Safely, NEBOSH or a similar health and safety qualification. Formal supervisory or management training or qualification. Successful candidates will be subject to a basic DBS check. No role profile can cover every issue which may arise within the post. The postholder will be expected to carry out other duties from time to time that are broadly consistent with those described above. If you are interested in this position please apply or if you would like to have a confidential chat please call Josh Fenn at Fortus Recruitment Group. Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment Group is an equal opportunities employer INDJF

Our mission at Response is to enable people of all ages to live a more fulfilled life by providing excellent mental health services, housing, and supported living. Do you have the desire to empower and promote independence and an interest in mental health? Senior Mental Health Support Worker - £28,938 - £32,214 per annum (Salaries vary depending on experiences) Hours – 37 hours per week, Monday – Friday 8am – 4pm, inclusive of bank holidays, including occasional weekend mornings Service – Project 12, Oxford. What You’ll Be Doing: Response is looking for an enthusiastic, caring person to join their dedicated team at Project 12. The Project 12 team focus on supporting residents through person-centred planning and individual goals to aid recovery. The service covers two shared houses and staff provide client support from 8am to 4pm and weekend morning medication. The service aims to create a comfortable, safe and pleasant environment while helping residents work towards more independent living in the future. As a Senior Mental Health Support Worker, you will be responsible for leading shifts, medication management, delegate tasks, manage incidents, monitor the health & safety of the project and residents. You will mentor support workers, leading by positive example alongside having your own case load. You will be responsible for providing person-centred support to clients with serious mental illness including adults who have a primary diagnosis of a psychotic illness often with one or more coexisting conditions such physical health issues, neurodiversity, drugs & alcohol use and cognitive impairment. Our clients really appreciate the passion from our Support Workers too: “The staff are caring, kind, compassionate and understanding. They support me and care for me and are first class. I am happier now than I have been in years.” Client in Adult Services. Overall job responsibility: Further detail can be viewed in the Job Description. Lead shifts, delegating set diarised and daily tasks Take the lead during incidents, safeguarding and complaints in the absence of the manager, ensuring policies and procedures are adhered. Ensure all staff are completing relevant health and safety tasks Mentor new support workers through induction including the completion of the Care Certificate and medication training. Complete the care certificate assessors training. Work within a One Team Approach and ensure this culture permiates throughout the team and lead by example. Respond to service phone queries and requests from both internal and external customers in a timely manner and delegating where appropriate to other members of the team. Undertake assessments of referrals and attend regular assessment and risk management training. Provide emotional support, encouragement, and practical assistance to residents with daily living activities. This may include medication assistance, engaging with interests, education, accessing community groups/facilities, employment, teaching life skills such as shopping, budgeting, using public transport and skills such as planning to prepare and cook meals, maintain accommodation. Ensure risk is continuously assessed and risk management plans are kept up to date Comply and remain up to date with all safeguarding policies and procedures for both Adults and Children and Young People Always represent the company in a professional and appropriate manner by considering punctuality, personal appearance and professional boundaries, including equal opportunities. The Successful Applicant: Our main priority for all our roles at Response is to find people that can live our values every day – Caring, Safe, Creative and Aspirational. Essential criteria: GCSE’s in English and Maths (or equivalent) A commitment to undertake continual personal development. Detailed understanding of mental health and wellbeing challenges and the level of care and support residents may require. An understanding of current approaches to mental health practice. Have good knowledge of how to support with referrals and assessments An understanding of equality, diversity and inclusion issues impacting people’s lives. IT literate with experience using MS Office packages. Previous related work experience. Good communication skills, written, verbal and listening. A genuine interest in mental health and well-being with a commitment to delivering Response's mission. What We Offer: 27 days annual leave and standard bank and public holidays. Blue Light card and other discounted shopping. Employee Assistant Programme - with access to free counselling. Cycle to Work Scheme (after probation) Enhanced family friendly leave. Professional qualification sponsorship and study leave. £500 refer a friend bonus scheme. Optional health cash care plan with money off prescriptions and treatments Wellbeing hub and mental wellbeing support app – approved by NHS. Free flu jabs. Free DBS application. You will receive the training and confidence to use core therapeutic talk therapies such as Cognitive Behavioural Therapy, Motivational Interviewing, Strength-based Trauma Informed Care and Mutual Aid to provide the best possible support to our clients. If this Senior Mental Health Support Worker position sounds like the role for you then please apply today! We would love to hear from you! This vacancy may be closed early. To learn more about Response and what we do, please visit our website. Closing date – 02/06/2026. All our roles require a DBS check, two references from most recent employers and you must have the right to work in the UK – Unfortunately, Response are not able to offer sponsorship under the points based system. Should you apply for the role and require sponsorship, you will be withdrawn from the recruitment process. Our employees and clients come from all over the world, we proudly promote a friendly and inclusive culture and are registered as a Disability Confident Employer

Right across infrastructure, theres a requirement to not only maintain, but also renew and reimagine. Whatever stage youre at in your career, with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in afriendly, fun and respectful environment where you are encouraged to thrive. M Group Highways At M Group Highways, were supporting the safe transportation and movement of people across the UK. We dont just build roads and bridges- were building a better future, creating lasting social value that gives back to the communities in which we work. We deliver specialist civil engineering for the private and public sectors across the UK, building strong relationships based on a collaborative approach. Want to come and be a part of it? What will you be doing? Delivering the services in line with the contract requirements and to the satisfaction of the client and their customers. Provide ECI and scoping on projects for Client when requested Promote the development of an It Starts With Me safety culture within the Area and support the wider culture development across the Oxfordshire Contract Developing positive working relationships with all stakeholders. Planning & programming resources to deliver the portfolio of works. Taking ownership of the commercial performance and working closely with the Schemes Project Manager and Commercial team to produce forecasts and cost value reports. Efficient and effective management of the supply chain in line with the MGH HS&E policies. Regular liaison with the client on progress & performance through collaborative meeting arrangements. Delivering the services in line with the contract requirements and to the satisfaction of the Client and their customers. Report to the Works Manager / Operations Manager on all aspects of the performance & programmes. Represent MGH at Client meetings as required. Agree, set and monitor performance objectives in terms of time, cost, safety, quality & programme. Work with the commercial team in managing contractual issues with the client team, subcontractors and suppliers. Provide training, development and encouragement to staff / contractor and operatives to ensure all works are resourced with sufficiently competent and motivated resources for the role expected of them. Deputise for the Works Manager as required in their absence. Aid the Works Manager with the development of the construction programmes and methodology utilising existing knowledge & experience and through engagement with Key Supply Chain. Support the Site Agents / Works Manager with the creation and reviewing of the Construction Phase Plans, method statements and safe systems of work to ensure that these are in-place before work is started and that required safety standards are maintained at all times. Manage all risks effectively on site and ensure adherence to MGH risk management processes. Compliance with MGH SHEQ reporting and performance requirements. Represent MGH and Client in a professional manner at all times. Be customer focused and proactive in managing customer interface to prevent / eliminate complaints. Review and support, trials and case studies for new innovations What theyll bring Possession of SMSTS CSCS card Gold/Black NRSWA (desirable) Driving licence Suitable levels of experience in supervision, project management & delivery management of highway improvement and public realm work, in particular surface treatments A detailed understanding of health and safety management and the requirements of CDM. A working knowledge of quality and environmental standards for highway improvement work. Commercially aware with knowledge of budget and cost control processes Good communication skills Experience in the delivery of Surface Treatments (desirable) Whats in it for you? We offer a range of benefits designed to support your life in and out of work, some of which include; Matched or contributory pension scheme Online GP service, 24 hours a day, 365 days a year Employee assistance programme My Rewards portal, access to 1000s of retail discounts Life assurance Cycle to work, salary finance and give as you earn schemes Enhanced maternity, paternity leave and adoption leave Reward and recognition scheme In addition, this role offers; Company car and fuel card with a range of EV and hybrid vehicles to choose from My Car Choice our salary sacrifice EV/ Hybrid car scheme Private health care and health care cash plan 28 days annual leave plus bank holidays Recommend a friend get rewarded for introducing people to us! Holiday purchase scheme Personal Accident Cover About us We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We are one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours. Were responsible and go further for our people, clients, communities and the planet Were open and seek new and better ways of exceeding expectations Were together and as one team; the whole is greater than the sum of the parts Were ambitious and embrace opportunity, to lead essential infrastructure services for life Whether youre a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development. Its an exceptional time to be a part of M Group. Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered. For certain roles, successful candidates will be subject to 3rdparty background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding. #MGroupH IND2 TPBN1_UKTJ

Berry Recruitment are NOW hiring for a committed and experienced Customer Relationship Team Leader to work for a professional and friendly business based in Milton Park. The Benefits on offer Role: Customer Relationship Team Leader • Hybrid Working. Location: Milton Park, Oxfordshire Hours - Monday - Friday, 09.00am - 17.30pm. Salary: £35,000 Per Annum Benefits: Generous company pension (up to 10.5% matched on a sliding scale) Hybrid working - Full time approximately 2 days working in the office and 3 days working from home. Days may be changeable, so flexibility is required. Company shares Health cash plan (Medicash) Eyecare scheme (with Specsavers) Corporate life insurance 25 days holiday Your birthday off (after 1 year of service) 3 days holiday purchase As a Customer Relationship Team Leader as responsibilities will be: Communication with customers via email and telephone. Process and follow up customer orders and quotes to achieve KPI results. Resolving customer queries and complaints. Working with other departments such as sales, production and logistics to address customer needs and ensure smooth cross-departmental operations. Generate and review reports. Consistently searching for innovative ideas for improvement to processes. Regular feedback to the manager so that she is aware of any performance issues. Assist the Manager with monitoring performance ensuring the team meets KPI's and delivers exceptional customer service. Provide frontline support to customers, processing customer orders and quotes, addressing inquiries, resolving issues and ensuring customer satisfaction. Act as the escalation point for more complex or unresolved customer queries. Ensure smooth day-to-day operations of the customer relationship team, overseeing scheduling, workflow management and ensuring efficient use of resources. Work alongside the manager to monitor workload, team performance and compliance with KPI's, offering guidance to ensure high standards of service Assist with onboarding and training new team members and provide feedback to the existing team to improve service, quality and efficiency. Take on managerial responsibilities in the absence of the manager, including motivating the team, setting team goals, and making staffing decisions. Identify areas where processes or policies can be enhanced and work towards implementing improvements for both team efficiency and customer satisfaction. Create and maintain written procedures in line with our processes. Work alongside the manager to provide motivation to the team, promoting a positive customer-focused environment. You will: Assist the Manager with monitoring performance ensuring the team meets KPI's and delivers exceptional customer service. Provide frontline support to customers, processing customer orders and quotes, addressing inquiries, resolving issues and ensuring customer satisfaction. Act as the escalation point for more complex or unresolved customer queries. Ensure smooth day-to-day operations of the customer relationship team, overseeing scheduling, workflow management and ensuring efficient use of resources. Work alongside the manager to monitor workload, team performance and compliance with KPI's, offering guidance to ensure high standards of service Assist with onboarding and training new team members and provide feedback to the existing team to improve service, quality and efficiency. Take on managerial responsibilities in the absence of the manager, including motivating the team, setting team goals, and making staffing decisions. Identify areas where processes or policies can be enhanced and work towards implementing improvements for both team efficiency and customer satisfaction. Create and maintain written procedures in line with our processes. About You: A proven track record in a senior customer facing team role, with experience in management cover conditions. Strong communication, leadership, and problem-solving skills Ability to manage and motivate a team in a fast-paced environment Excellent customer handling skills, with the ability to resolve complex issues efficiently and professionally. Knowledge of customer relationship processes (including KPI's and performance metrics) Strong organisational and time-management skills. Ability to step into managerial duties and handle team and operational responsibilities. Familiarity with CRM systems, Microsoft packages and ERP is preferred. No candidate will meet every single desired qualification we have listed. If your experience looks a little different but you think you can bring value to the role, we'd love to learn more about you!" Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job

Registered Manager Location: Sutton Courtenay, OX14 4UA Salary: £30,000-£45,000 per annum, pro rata, depending on experience Contract: Full-time, Permanent. Part-time and flexible working arrangements available Benefits: Company pension, on-site parking, referral programme About the company: Since 1994, we have been delivering the highest quality live-in care and home care services with kindness, compassion, and dignity at the heart of everything we do. Our mission is to enable individuals to remain safe, comfortable, and independent in the familiarity of their own homes, while receiving the support they need to live well. Happiness and wellbeing are central to our values. Our highly trained Home Helpers Care Team is dedicated to providing exceptional, person-centred care and making a meaningful difference in the lives of those we support every day. Job Role: We are seeking a Registered Manager to efficiently manage the day to day running of the business. You will have specific responsibility for ensuring compliance with regulatory bodies including the Care Quality Commission. Provide sound leadership to ensure staff are clear about their respective duties and responsibilities and have the support they need to carry out their roles safely. Key Responsibilities: Be responsible for the safe delivery of the service in line with legislative requirements and company policy and procedures Aim for the highest possible rating with the Care Quality Commission. Ensure full and accurate records and reporting systems are maintained in accordance with legal requirements. Effectively manage complaints and incidents. Carry out investigations relating to the quality of the service and use findings to make improvements Promote the rights of each customer and keep their wishes at the centre of their care and support Overseeing the work of all other staff members to ensure effective care, reporting, administration, recruitment, induction and training Identify ongoing training needs and ensure staff are up to date with current best practice Ensure there are sufficient numbers of suitably qualified staff allocated appropriately to meet service needs at all times. Participate in the growth and development of the business. Be prepared to work flexibly to ensure the safe delivery of the service Manage and take part in the On Call duty rota. Knowledge, Skills & Experience: Must have NVQ Level 5 in Leadership and Management for Health and Social Care. Minimum 3 years in Care Managers position. Excellent understanding of the principles of high-quality person-centred care and support and non-discriminatory care practice Good understanding of the regulatory responsibilities of a Registered Manager and the law relating to domiciliary care services including meeting the requirements of the Care Quality Commission. Knowledge of how to recognise abuse and safeguarding procedures Knowledge of health and safety matters in relation to homecare services and risk management Understanding of systems to maintain confidentiality in relation to customers, staff and the business Commercially mindful of growing the business, whilst not compromising on health and safety and compliance requirements. If you feel you have the necessary skills and experience to be successful in this role, click on APPLY today, forwarding an up-to-date copy of your CV for consideration in the first instance. No agencies please. TPBN1_UKTJ

Berry Recruitment are NOW hiring for a committed and experienced Order Fulfilment Coordinator to work for a well-known supplier of consumables based in Abingdon, Oxfordshire on a hybrid working schedule. As part of the fast moving and busy Operations Department you will have day to day responsibility for processing and managing Sales Orders to ensure accurate and on-time deliveries to our customers across the UK and EU. You will work side-by-side with the warehouse manager and warehouse team and liaise with other departments such as sales and finance, liaise directly with customers regarding shipping details and liaise with our couriers. Role: Order Fulfilment Coordinator Location: Abingdon, Oxfordshire Salary: £32,000 - £35,000 Per Annum Hours: 08:30 - 17:00 Benefits: Benefits: 25 days holidayAbout the role: As Order Fulfilment Coordinator your duties will be: Act as first point of contact for customer enquiries via phone and email, delivering professional and timely support. Process orders received through email, telephone, and online platforms including Amazon. Use CRM systems to log, assess and resolve customer issues and complaints in line with company procedures. Liaise closely with Sales and internal departments to coordinate order fulfilment and ensure smooth service delivery. Issue and manage credit note requests in accordance with approval processes. Maintain accurate documentation and ensure compliance with company and regulatory requirements. Support team targets and contribute to continuous improvement within the customer service function. About you: Previous knowledge and experience in a similar role Experience using Microsoft Dynamics ERP or similar, e.g. Sage, SAP, etc. Ability to work independently and in a team-oriented environment Accurate and timely data entry Enjoys working in a busy, fast-paced environment Working to strict time deadlines Strong work ethic and takes pride in doing a good job All round IT competency No candidate will meet every single desired qualification we have listed. If your experience looks a little different but you think you can bring value to the role, we'd love to learn more about you!" For more information and to apply, contact the Oxford branch of Berry Recruitment - (phone number removed) or click 'Apply Now' to submit your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,? begin your purpose, belong to an amazing global? team, and become the best version of you. JOB SUMMARY Explore our very big world We are looking for a passionate Sous Chef to join our wonderful team at London Marriott Hotel Regents Park. You deserve a career that fulfills your purpose. You deserve to dream without limits. Be a part of something bigger than yourself, join a team where everyone has a voice. Be inspired by what's possible and discover your own future. Begin your purpose, belong to a global community, and become the best version of you. At Marriott...Be you. The impact you'll make Breakfast, lunch or dinner, the best meals aren't just made by our brilliant chefs. They're made even more memorable by the great service our guests enjoy. As one of our experts, you'll make sure you know every dish on the menu, so you can make recommendations and answer any questions customers may have. You'll make sure their food and drinks are served quickly, efficiently and with a smile - and if there are any issues, you'll deal with them right away. Thanks to you, our guests will feel well-fed, happy and wanting to come back for more. Education and Experience * High school diploma or GED; 4 years experience in the culinary, food and beverage, or related professional area. OR * 2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 2 years experience in the culinary, food and beverage, or related professional area. CORE WORK ACTIVITIES Ensuring Culinary Standards and Responsibilities are Met Manages kitchen shift operations and ensures compliance with all Food & Beverage policies, standards and procedures. Estimates daily production needs on a weekly basis and communicates production needs to kitchen personnel daily. Assists Executive Chef with all kitchen operations and preparation. Prepares and cooks foods of all types, either on a regular basis or for special guests or functions. Develops, designs, or creates new applications, ideas, relationships, systems, or products, including artistic contributions. Assists in determining how food should be presented and creates decorative food displays. Maintains purchasing, receiving and food storage standards. Leading Kitchen Operations Supervises and coordinates activities of cooks and workers engaged in food preparation. Leads shifts while personally preparing food items and executing requests based on required specifications. Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and builds mutual trust, respect, and cooperation among team members. Serves as a role model to demonstrate appropriate behaviors. Maintains the productivity level of employees. Ensures employees understand expectations and parameters. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team Ensuring Exceptional Customer Service Provides services that are above and beyond for customer satisfaction and retention. Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Sets a positive example for guest relations. Empowers employees to provide excellent customer service. Interacts with guests to obtain feedback on product quality and service levels. Handles guest problems and complaints. Maintaining Culinary Goals Achieves and exceeds goals including performance goals, budget goals, team goals, etc. Develops specific goals and plans to prioritize, organize, and accomplish your work. Utilizes the Labor Management System to effectively schedule to business demands and for tracking of employee time and attendance. Trains employees in safety procedures. Managing and Conducting Human Resource Activities Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Participates in the employee performance appraisal process, providing feedback as needed. Brings issues to the attention of the department manager and Human Resources as necessary. Additional Responsibilities Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Attends and participates in all pertinent meetings. Perks you deserve Travel smarter with discounted stays at over 9,600+ Marriott hotels worldwide along with family and friends. Access 24/7 confidential wellbeing support through the Health Assured and Wisdom App. Save while dining with 20% off food and beverage in Marriott outlets and 50% off in our five Marriott hotels . Start your day right with a £5 breakfast when staying in most of our European hotels. Make life easier with our Uniform laundry service . Relax and recharge with 28 days of holiday including public holidays, with extra days the longer you stay with us. (Pro rata) Know someone amazing? Refer them and earn up to £500 when they join. Plan confidently for the future with our supportive company pension scheme . Be celebrated regularly through awards, recognition events and milestone celebrations. Treat yourself with exclusive high street discounts on shopping, tech, cinema, eye tests and more. Enjoy a vibrant calendar of monthly associate events filled with fun and connection. Enjoy complimentary meals on duty. Boost your skills with industry-leading learning and development , including digital training, classroom sessions. Take your career further with apprenticeship programmes designed to help you grow and shine in your role. Stay active and save money with the Cycle to Work scheme . LONDON MARRIOTT REGENTS PARK London Marriott Hotel Regents Park offers everything you need to experience England's capital city in style. Ideally situated in Northwest London, just steps from Regent's Park and within walking distance of Swiss Cottage Underground station, our hotel effortlessly blends style, substance and award-winning service. Bring your style and your spirit, we'll bring a work culture where you can shine. We work hard, we play hard, and we want to help you to grow. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. TPBN1_UKCT

Resolution Team Manager Location: Remote Salary: £48,000 per annum Vacancy Type: Full-time Closing date: 25 May, 2026 It matters. So we’re bringing it closer to home. Our customers have told us they want us to better understand their needs at a local level, and to be more visible in the communities we serve. We’ve listened. That’s why we’re creating new roles, strengthening our local presence, and looking for people who want to be part of what comes next. We’re also adapting how we handle complaints and looking for people who want to be part of delivering a better experience from the very first conversation. We need an experienced complaints professional to lead a high-performing team as a Resolution Team Manager, and shape a complaints service that is fair, responsive and focused on putting things right. This is a pivotal role. You won’t just oversee complaint handling - you’ll set the tone for how we respond to customers, embed a culture of early resolution, and ensure learning drives real service improvement across the organisation. What you’ll be doing You’ll work alongside a fellow Resolution Team Manager, and report to the Customer Resolution Manager, ensuring you lead from the front, handle customer concerns with empathy and professionalism, and solve issues at the earliest opportunity. In this role, you will: * Lead, support and develop a team of Resolution Caseworkers to deliver consistently high standards * Champion a customer-first, early resolution approach across all complaint handling * Oversee and manage complaint cases to ensure timely, fair and high-quality outcomes * Take ownership of complex, sensitive or high-risk cases where strong judgement is critical * Coach and develop team members in communication, investigation and conflict resolution * Analyse complaint trends and feedback to identify learning and drive service improvement * Ensure robust record-keeping, reporting and organisational learning from complaints * Act as a recognised subject matter expert, advising colleagues across the organisation * Deliver training to embed best practice and strengthen complaint handling capability * Deputise for the Customer Resolution Manager when required What you’ll bring You’ll bring credibility, sound judgement and a strong sense of purpose when it comes to customer advocacy. We’re looking for: * Significant experience in complaints handling, ideally within housing * Strong knowledge of the Housing Ombudsman Complaint Handling Code * Understanding of the RSH Consumer Standards and their application * Proven experience leading and developing high-performing teams * Excellent communication, coaching and conflict resolution skills * The ability to interpret data and turn insight into service improvements * A clear commitment to equality, diversity and inclusion * A relevant professional qualification (e.g. CIH, customer service or complaints handling) or equivalent experience Why join us? At Stonewater, our customer promise is “We are proud to make things personal; if it matters to our customers, it matters to us.” This is more than a leadership role, it’s an opportunity to shape how we respond when it matters most. If you’re motivated by improving services, leading teams and making sure customer voice drives real change, we’d love to hear from you. Appointment to this role will be subject to satisfactory references and proof of Right to Work in the UK. Discover Stonewater Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We’re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people’s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application

Resolution Team Manager Location: Remote Salary : £48,000 per annum Vacancy Type: Full-time Closing date: 25 May, 2026 It matters. So we're bringing it closer to home. Our customers have told us they want us to better understand their needs at a local level, and to be more visible in the communities we serve. We've listened. That's why we're creating new roles, strengthening our local presence, and looking for people who want to be part of what comes next. We're also adapting how we handle complaints and looking for people who want to be part of delivering a better experience from the very first conversation. We need an experienced complaints professional to lead a high-performing team as a Resolution Team Manager, and shape a complaints service that is fair, responsive and focused on putting things right. This is a pivotal role. You won't just oversee complaint handling - you'll set the tone for how we respond to customers, embed a culture of early resolution, and ensure learning drives real service improvement across the organisation. What you'll be doing You'll work alongside a fellow Resolution Team Manager, and report to the Customer Resolution Manager, ensuring you lead from the front, handle customer concerns with empathy and professionalism, and solve issues at the earliest opportunity. In this role, you will: • Lead, support and develop a team of Resolution Caseworkers to deliver consistently high standards * Champion a customer-first, early resolution approach across all complaint handling * Oversee and manage complaint cases to ensure timely, fair and high-quality outcomes * Take ownership of complex, sensitive or high-risk cases where strong judgement is critical * Coach and develop team members in communication, investigation and conflict resolution * Analyse complaint trends and feedback to identify learning and drive service improvement * Ensure robust record-keeping, reporting and organisational learning from complaints * Act as a recognised subject matter expert, advising colleagues across the organisation * Deliver training to embed best practice and strengthen complaint handling capability * Deputise for the Customer Resolution Manager when required What you'll bring You'll bring credibility, sound judgement and a strong sense of purpose when it comes to customer advocacy. We're looking for: • Significant experience in complaints handling, ideally within housing * Strong knowledge of the Housing Ombudsman Complaint Handling Code * Understanding of the RSH Consumer Standards and their application * Proven experience leading and developing high-performing teams * Excellent communication, coaching and conflict resolution skills * The ability to interpret data and turn insight into service improvements * A clear commitment to equality, diversity and inclusion * A relevant professional qualification (e.g. CIH, customer service or complaints handling) or equivalent experience Why join us? At Stonewater, our customer promise is "We are proud to make things personal; if it matters to our customers, it matters to us." This is more than a leadership role, it's an opportunity to shape how we respond when it matters most. If you're motivated by improving services, leading teams and making sure customer voice drives real change, we'd love to hear from you. Appointment to this role will be subject to satisfactory references and proof of Right to Work in the UK. Discover Stonewater Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We're looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please proceed through the following link to be redirected to our website to complete your application.

We're recruiting for a Senior Contracts Manager - Repairs and Maintenance on behalf of a purpose-driven organisation delivering essential housing services, focused on improving living conditions and supporting communities. This is a hands-on leadership role overseeing repairs, compliance, and complaint resolution across a varied property portfolio. What You'll Be Doing: You'll lead and support a team responsible for maintenance delivery, ensuring work is completed safely, on time, and to a high standard. Acting as a key link between tenants, clients, and internal teams, you'll handle complex repair issues, disrepair cases, and complaints in line with regulatory expectations. You'll coordinate with contractors and specialists, monitor performance, and ensure compliance with housing legislation-particularly around damp, mould, and health & safety. Alongside this, you'll provide technical guidance on more complex works, drive service improvements, and encourage strong tenant engagement throughout. What We're Looking For: We're keen to speak with experienced professionals from a building maintenance or construction background, ideally within social housing. You'll bring a strong understanding of housing repairs, compliance, and relevant legislation (including HHSRS and disrepair), along with a proactive, solutions-focused mindset. Key Requirements of the Senior Contracts Manager: . HNC (or equivalent) in Building Construction & Built Environment . Proven experience in property maintenance, inspections, or compliance roles . Solid knowledge of housing repairs and regulatory frameworks . Experience working within social housing environments . Strong leadership and stakeholder management skills . Awareness of health & safety practices (SMSTS and asbestos knowledge desirable) . Full driving licence and flexibility to travel If you would like to know how we will store and process your data, please visit The Recruitment Groups home page to read our GDPR Data Protection Statement

We're recruiting for a Contracts Manager - Social Housing on behalf of a purpose-driven organisation delivering essential housing services, focused on improving living conditions and supporting communities. This is a hands-on leadership role overseeing repairs, compliance, and complaint resolution across a varied property portfolio. What You'll Be Doing: You'll lead and support a team responsible for maintenance delivery, ensuring work is completed safely, on time, and to a high standard. Acting as a key link between tenants, clients, and internal teams, you'll handle complex repair issues, disrepair cases, and complaints in line with regulatory expectations. You'll coordinate with contractors and specialists, monitor performance, and ensure compliance with housing legislation-particularly around damp, mould, and health & safety. Alongside this, you'll provide technical guidance on more complex works, drive service improvements, and encourage strong tenant engagement throughout. What We're Looking For: We're keen to speak with experienced professionals from a building maintenance or construction background, ideally within social housing. You'll bring a strong understanding of housing repairs, compliance, and relevant legislation (including HHSRS and disrepair), along with a proactive, solutions-focused mindset. Key Requirements of the Contracts Manager - Social Housing: . HNC (or equivalent) in Building Construction & Built Environment . Proven experience in property maintenance, inspections, or compliance roles . Solid knowledge of housing repairs and regulatory frameworks . Experience working within social housing environments . Strong leadership and stakeholder management skills . Awareness of health & safety practices (SMSTS and asbestos knowledge desirable) . Full driving licence and flexibility to travel If you would like to know how we will store and process your data, please visit The Recruitment Groups home page to read our GDPR Data Protection Statement

Right across infrastructure, theres a requirement to not only maintain, but also renew and reimagine. Whatever stage youre at in your career, with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in afriendly, fun and respectful environment where you are encouraged to thrive. M Group Highways At M Group Highways, were supporting the safe transportation and movement of people across the UK. We dont just build roads and bridges- were building a better future, creating lasting social value that gives back to the communities in which we work. We deliver specialist civil engineering for the private and public sectors across the UK, building strong relationships based on a collaborative approach. Want to come and be a part of it? What will you be doing? Manage and supervise a wide range of highway-based projects on-site ensuring work is carried out safely, on time, to budget and in accordance with the HSEQ standards required by M Group and Oxfordshire County Council (OCC). Be responsible for day-to-day management of site tasks,and responsible for recording the as-built information and change items. Monitor site activities against target programmes reporting exceptions in outputs, delays etc. Complete site diary's, organise and deliver site inductions and daily briefings, keep good site records and ensure all subcontractors and operatives have the relevant documentation to start work safely. Aid the site agents / works manager with the development of the construction programmes and methodology utilising existing knowledge & experience and through engagement with Key Supply Chain. Manage all risks effectively on site and ensure adherence to M Group risk management processes. Ensure in-house and subcontract personnel are competent and fully trained to undertake their work. Represent M Group and the Client in a professional manner at all times. Be customer focused and proactive in managing customer interface to prevent / eliminate complaints. Able to supervise night and weekend operations when required and provide a report to the Site Agents / Project Manager at the end of the shift What theyll bring Possession of SSSTS / SMSTS desirable CSCS (supervisor card) desirable Driving licence Minimum 2 years experience of supervising Highway improvement and public realm work. A practical understanding of health and safety management and the requirements of CDM. A working knowledge of quality and environmental standards for highway improvement work. Experience of managing and supervising staff, workforce and subcontractors. Commercially aware with knowledge of budget and cost control processes. Good communication skill Whats in it for you? We offer a range of benefits designed to support your life in and out of work, some of which include; Matched or contributory pension scheme Online GP service, 24 hours a day, 365 days a year Employee assistance programme My Rewards portal, access to 1000s of retail discounts Life assurance Cycle to work, salary finance and give as you earn schemes Enhanced maternity, paternity leave and adoption leave Reward and recognition scheme In addition, this role offers; Company car and fuel card with a range of EV and hybrid vehicles to choose from My Car Choice our salary sacrifice EV/ Hybrid car scheme Private health care and health care cash plan 28 days annual leave plus bank holidays Recommend a friend get rewarded for introducing people to us! Holiday purchase scheme Personal Accident Cover About us We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We are one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours. Were responsible and go further for our people, clients, communities and the planet Were open and seek new and better ways of exceeding expectations Were together and as one team; the whole is greater than the sum of the parts Were ambitious and embrace opportunity, to lead essential infrastructure services for life Whether youre a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development. Its an exceptional time to be a part of M Group. Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered. For certain roles, successful candidates will be subject to 3rdparty background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding. #MGroupH IND2 TPBN1_UKTJ

Complaints Standards and Quality ManagerSalary: £61,102 per annum plus opportunity to earn up to 5% performance related bonusContract: Full-time, fixed term contract until March 2027Location: Hale Village, London, N17.

At Barchester, we are offering a rare opportunity for an experienced IT Project Manager to join us in a new permanent position. You're an organised, knowledgeable, and driven IT Project Manager with a passion for delivering high-quality outcomes.

The organisation is seeking a Placemaking Account Manager to support the delivery of an exciting and growing area of their work – helping shape vibrant, inclusive community infrastructure within new housing developments.

Vacancy: Account Manager (Earthmoving)-UK. Subject: Application for Account Manager (Earthmoving)-UK vacancy.

Ophthalmology - Glaucoma & Ocular surface.We are seeking a results-driven and collaborative professional to join our medical team, focusing on glaucoma and dry eye therapies.This role offers the opportunity to make a meaningful impact by supporting healthcare professionals and improving patient outc

RevOps Customer Manager / Hubspot Account Manager - Remote.

Account Manager – South based territory.

Interim National Account Managers – Grocery & Retail | Drinks ⚡.

Key Account Manager UK/IRELAND.

As part of their continued growth, they are actively seeking a Project Manager to join their business. As Project Manager, you will take full ownership of delivering construction projects across rail infrastructure environments, ensuring work is completed safely, on programme, within budget and to t

This is a customer-focused, commercially driven Account Manager role responsible for managing and growing a portfolio of existing B2B clients. Account Manager – IoT / Smart Building Technology. With strong growth ambitions across the UK they are now looking to strengthen their commercial team with

We are seeking a proactive and driven individual to join our UK Sales team.This is an opportunity to join a market leading, international flooring manufacturer and play a key role in delivering tailored solutions for customers across the UK and Ireland.This role is responsible for driving increased

Account Manager – Insurance Sector. Are you an experienced Account Manager with a strong understanding of the insurance market? Our client, a recognised leader in financial data management, is looking for a collaborative and commercially minded professional to drive growth across key insurance acc

Defense products account manager responsible for managing the Allison Transmission, Inc. UK/Israel/Ukraine Tracked Defense Account Manager.

We're hiring a Senior Account Manager to own client strategy across 3-4 of our biggest TikTok Shop accounts at Z Media.

A growing insurance operations team is looking for a Complaints Specialist to take ownership of a key function within a modern, customer-focused claims environment. An experienced complaints or quality assurance specialist seeking full ownership and autonomy.

ACCOUNT MANAGER or SENIOR ACCOUNT MANAGER. Creative integrated B2B agency based in Merseyside is looking for an Account Manager. Senior Account Manager to join the Client Services team.

This role will suit a Project Manager with experience in engineering or regulated environments, ideally within power transmission or a similar sector.

Salary - £75,000 - £85,000 basic + Package.London - Hybrid working and certain flexibility with hours are available.Our Client pride themselves on the outstanding, ground-breaking major projects they are often involved in, playing an instrumental part in the building and technological advancement

Account Manager – Automotive Dealer Software Services. The manager is not someone who likes to micromanage and gives you the trust to achieve the agreed targets.

The Project Manager is responsible for leading the successful delivery of construction projects or major work packages, ensuring performance against safety, commercial, programme, quality, and people objectives. The Project Manager champions a culture of safety and accountability, setting a zero-tol

We're looking for a purpose-driven Key Account Manager to help us deepen our impact - working with NHS commissioners and local authority partners to help more people become smoke-free. This is a proactive, relationship-focused Key Account Manager role - and the emphasis on proactive is deliberate.

Senior National Account Manager (Out of Home). With strong manufacturing capability, innovation momentum, and an ambition to grow in out-of-home channels, we are looking for a high-energy National Account Manager to accelerate growth across the. The National Account Manager – Food Service & OOH wi

Where: 3 Capital Quarter, Tyndall Street, Cardiff, CF10 4BZ.Competitive Salary: Starting at £26,116 rising to £26,738 after 8 months, plus an uncapped monthly commission scheme.Online GP: Access to a private GP 24/7 for you and your immediate family.Paid Carer’s Leave: Market-leading carers leav

Complaints Handler – Lloyds Banking Group (Remote). Due to our success we have exciting opportunities in our Banking and Financial Service sector – You must be able to evidence minimum 6 months previous experience in Complaints Handling in Financial Services within an FCA Regulated environment (

Shift Pattern - 20 hours Part Time Evenings.If you’re a confident talker who enjoys asking questions and getting to know people, then this could be the role for you.Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a

Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored.