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An innovative and growing medical technology company are recruiting a pro-active and experienced Quality Manager to utilise their experience across pharmaceuticals and medical devices to take take ownership of the QMS, ensure compliance with ISO standards, GLP/GMP principles and regulatory requirements while driving audit readiness and operational quality across a growing R&D business. Quality Manager Key Responsibilities: • Improve, maintain and optimize the company QMS, • Ensure compliance with ISO 13485, ISO 10993, GxP principles and ICH guidelines, • Create, review, and approve SOPs, work instructions, and validation protocols, • Manage document control and ensure Good Documentation Practices (GDP), • Deliver SOP and quality training for all employees and across all departments; maintain training records, • Coordinate internal, supplier, and external audits., • Support regulatory inspections and certification processes., • Track and ensure timely closure of audit findings and CAPAs., • Oversee laboratory and cleanroom quality compliance., • Participate in deviations, change controls, CAPA, complaints, and recalls., • Conduct risk assessments and root cause analyses., • Support supplier qualification and monitoring. Expert knowledge and experience of QA in both pharma and medical devices is expected. A high level of commitment and drive is key to success in this standalone role in a start up environment. This is a hybrid, predominantly remote role, offering a highly competitive salary plus excellent benefits including a company share plan, private health cover and generous pension contribution.

Location: Student Castle Oxford Working times: 09.00 – 18.00 / Could vary at times depending on cover and summer period Hours: 40 hours / week, 5 days Monday – Friday Line Manager: Property Manager About Us: Join the vibrant team at Student Castle, an esteemed player in the Purpose-Built Student Accommodation sector. Our unwavering aim is to create a warm and welcoming "home away from home" experience for all our student residents. We are seeking a dedicated professional to fill the position of Assistant Property Manager for our Oxford property. Main duties and responsibilities • Office administration -Assist the Property Manager in all aspects of office administration including responding to email, telephone, and face to face enquiries. -Producing rotas for the various other teams including security and housekeeping -Develop and update office documents as necessary -Manage staff holidays and sickness logs -Update and complete financial records such as petty cash, expenses, and bank reconciliations -Follow the credit control procedure for students in rent arrears • Customer Care and Pastoral Support -Provide front desk, telephone and written support to customers and stakeholders in line with Student Castle company policy -Provide support, counselling and advice to customers to assist them in dealing with student life e.g. financial advice, learning support, university life -Organising social events with student input -Monitor and update all social media streams regularly -Holding regular meetings with a target group of students to gain feedback and highlight possible areas of improvement or change • Business Development -Arranging and performing sales viewings for prospective customers -Promoting the business at university open days -Utilising online materials and social media to promote the Student Castle brand -Developing and implementing new marketing strategies • Facilities Management Support -Log and inform facilities team of maintenance issues -Liaise with contractors for maintenance issues unable to be dealt with in house -Advising students or works to be carried out and access to rooms being required -Ensuring servicing and maintenance records are kept up to date • Other Duties -Assist with ad hoc requests as necessary for business needs especially at peak times such as student move in and move out weekends -Perform and document regular inspections of student flats -Assist with summer deep clean and maintenance works program of works What we are looking for: We are seeking an experienced and motivated Accommodation Manager to join our team. The ideal candidate will hold an HND or higher in a relevant management field and have proven experience within the PBSA or university accommodation sector. You’ll possess a solid understanding of HMO legislation, PPM schedules, and building maintenance, alongside experience in staff management, sales, and allocations. Strong communication, organisational, and financial accuracy skills are essential, as is proficiency in Microsoft Office, accommodation booking, and purchasing systems. You’ll be confident in handling customer complaints, flexible in your approach, and committed to teamwork, with a good understanding of mental health within the student housing environment. Desirable qualifications include First Aid and Mental Health First Aid certifications, with additional experience using CRM systems and managing social media accounts. Why Join Our Team: At Student Castle, we believe in fostering a work environment where our team not only excels professionally but thrives personally. When you become part of our dynamic family, you'll enjoy a comprehensive benefits package designed to enhance your well-being and celebrate life's milestones. Here's a glimpse of what we offer: · 33 Days of Annual Leave including Bank Holidays: Because work-life balance matters. · Life Insurance (4x Salary): We've got your back and your loved ones covered. · Discretionary Bonus Scheme: Recognizing and rewarding your hard work. · Health and Wellbeing Initiatives: Your health matters to us. · Virtual GP Access: Easy and convenient healthcare at your fingertips. · Health Cash Plan: Taking care of your health expenses. · Company Paid Sick Leave: We support you during challenging times. · Enhanced Maternity/Paternity Pay: Welcoming the newest members of your family. · Maternity Wardrobe Support: Looking and feeling great during pregnancy. · A Gift at the Birth of Your Baby: Because new beginnings deserve a celebration. · Entire Day Off for Your Child’s First Day at School: Cherishing important moments. · Me Day: Take a break, you've earned it. · Access to Deals & Discounts: Enjoy exclusive perks. · Career Celebration Awards: Recognizing your achievements along the way. ….. and more! More details and eligibility criteria will be shared with the successful candidate!

Registered Manager Recruitment Partner: MD2 Recruitment Salary: £40,000 Reports to: CEO Team: Care Services Location: Oxford Level: Senior Management Hours: 37.5 Department: Care Services Date: Aug 2025 About the Opportunity MD2 Recruitment is proud to be partnering with a well-established care provider to appoint an experienced Registered Manager. Our client is a respected organisation delivering high-quality care services to both adults and children across Oxfordshire and Berkshire. With a strong reputation for compassion, professionalism, and person-centred care, they are committed to empowering individuals to live independently while maintaining dignity and wellbeing. This is a key leadership opportunity for an experienced professional to play a pivotal role in service delivery, governance, and regulatory compliance. About the Role The Registered Manager holds legal accountability for delivering safe, effective, and high-quality care services to vulnerable individuals within their own homes. You will ensure full compliance with regulatory frameworks, including CQC standards, while promoting best practice and continuous improvement across services. The role also provides senior leadership support, including deputising for the CEO when required, ensuring operational continuity and strong decision-making at all times. Although there is no direct line management of care staff, you will work closely with the Head of Care Services to uphold standards and drive performance. Key Responsibilities Service Delivery • Ensure the consistent delivery of high-quality, person-centred care, • Oversee initial assessments, care planning, and risk assessments, • Maintain accurate and compliant care records, • Promote service user and family involvement in care planning, • Ensure compliance with all CQC and Local Authority requirements, • Oversee staff training and development in line with regulatory standards, • Manage the Quality Management System and reporting processes, • Maintain risk registers and governance frameworks, • Build and maintain strong relationships with commissioners, partners, and regulators, • Act as a key contact for external bodies including CQC, • Support contract monitoring and service reviews Training & Development • Identify and implement training needs across the service, • Maintain up-to-date knowledge of best practice and regulatory changes, • Promote continuous professional development Leadership • Provide visible, positive leadership across the service, • Foster an inclusive, supportive, and high-performance culture, • Support staff wellbeing and engagement, • Ensure clear accountability and performance management Additional Responsibilities • Maintain CQC registration as Registered Manager, • Support inspections and regulatory audits, • Act as Caldicott Guardian, • Support data protection compliance alongside the Data Protection Officer, • Contribute to business development and growth initiatives Candidate Requirements • Registered Manager status (or eligibility) with CQC, • Relevant professional qualification, • Strong leadership and communication skills, • Experience within domiciliary or community care services, • Ability to influence stakeholders and drive service improvement Why Apply Through MD2 Recruitment? At MD2 Recruitment, we specialise in connecting high-calibre professionals with leading organisations. We offer: • A consultative and transparent recruitment process, • Dedicated support throughout your application, • Access to exclusive leadership opportunities within the care sector

Registered Manager • Annual Salary: £40,000 £45,000, • Location: Oxford Day-to-day of the role: • Ensure the provision of high-quality services to vulnerable people in their own home, including conducting initial assessments and risk assessments., • Maintain appropriate records within the Service Users' homes and ensure that Service Users and their informal Carers are consulted during the care planning., • Manage Complaints, Compliments, and Comments effectively, including taking remedial action and keeping records., • Monitor legal requirements for staff support, ensuring staff undergo supervision, appraisal, and spot checks annually., • Manage the quality feedback framework for families and the risk assessment register., • Ensure all care staff complete required training to meet the fundamentals of CQC., • Relevant qualification and registration with CQC., • Strong communication skills and the ability to influence key decision-makers., • Proven ability to implement and execute training programmes., • Experience in managing compliance with statutory and regulatory standards., • Opportunity to lead and make a significant impact in the community. To apply for the Registered Manager position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role. Ensure your application highlights your ability to meet the qualifications and responsibilities listed above. This role offers a unique opportunity to lead and innovate in the delivery of care services, ensuring the highest standards are maintained and that the organisation continues to meet the needs of those it serves. Join us in making a meaningful impact in the lives of individuals and families across Oxfordshire and Berkshire.

OCC Supervisor Warwick Permanent Contract Full Time Salary (£33,603.00 - £39,276.00) Those currently eligible on the redeployment register will be given prior consideration. The main purpose of the role is to Supervise staff and the overall performance of the Operations and Communications Centre ensuring that a high-quality service is delivered to members of the public, police officers and partner agencies across Warwickshire Police. Ensure that the response to all incoming contact is managed effectively meeting organisational and national standards, prioritising the highest risk Main Responsibilities: Effectively supervise the management of calls for service and management of incidents, ensuring that service delivery standards are met and prioritisation is given to those most vulnerable. The initial assessment, authorisation and management of incidents where a vehicle pursuit is required, in line with APP Roads Policing. To support the analysis and interpretation of performance data and identify recommendations for continual improvement of service. To deliver and monitor operational quality assurance, dealing with escalations and internal/external complaints relating to service delivery ensuring compliance with national policies, guidelines and Force service standards. To supervise staff and ‘real time’ contact demand, utilising all available performance management tools. Maintain sufficient staffing levels to meet service demand as required by internal and external customers. To provide operational support to the FIM (Force Incident Manager) as required in relation to management of major and critical incidents. Work with stakeholders to ensure service delivery is maintained within the OCC through any system outages, implementing full Business Continuity Plans/Disaster recovery, including that of the critical 999 lines to ensure that Warwickshire Police emergency service is maintained at all times. To be responsible for people management activities, including absence management, performance reviews, providing and delivering evidence for furtherance of capability and disciplinary procedures. To maintain up-to-date knowledge of IT systems, security of information and working practices. To conduct employee communication briefings, encourage team working, share best practice and develop level of competence of OCC staff through mentoring and coaching. To manage small projects To undertake other duties commensurate with the nature, level of responsibility and grading of this post, as required. Knowledge: 5 GCSE’s at Grade A-C or equivalent, including English Language and Maths. NVQ Level 3 Supervisory qualification or equivalent. Desirable: Knowledge of National Contact Management Principles and Guidelines, National Standards of Incident Recording and Incident Deployment Principles. Experience: Proven experience of managing staff in a supervisory capacity within a contact centre / emergency service environment. Experience of mentoring, tutoring and/or coaching staff. Desirable: Management of small projects. Key Skills: Ability to analyse and interpret performance reports, supported by IT Systems. Proven ability to work to strict deadlines, managing a variable and diverse workload. Proven ability to communicate verbally and in writing with a wide range of people, including conducting employee briefings. Ability to analyse, review and present information in various formats. Ability to work on own initiative and as part of a team. Coaching and Facilitation Skills. Objective thinking, good investigation, problem solving and decision-making skills. Proficient in use of IT systems including Microsoft Office. Special Conditions: Shift working over a 24/7 period including night working Dealing with disturbing/unpleasant situations DSE Assessor Trained Fire Co-ordinator and First Aid at Work duties We want our organisation to be as diverse as the community it serves. We welcome applicants from all sections of the community. You will be required as part of Warwickshire Police recruitment process to successfully complete vetting and credit checks.

Roofing Supervisor Reporting to: Repairs Delivery Manager Direct reports: 15 Job Purpose To lead the Roofing Team and Damp & Mould Trade Operatives in delivering safe, high-quality repairs and maintenance services. The role has a strong focus on damp and mould remediation and all working at height activities. It is responsible for day-to-day leadership, planning and resource management, and for ensuring full compliance with health and safety legislation, regulations and organisational policies across both teams. Role Specific Duties * Provide visible and effective leadership to Roofing and Damp & Mould operatives, setting clear expectations, holding regular 1:1s and team meetings, and managing performance. * Plan, schedule and coordinate work across both teams, allocating operatives, equipment and materials to achieve safety, quality, time and customer satisfaction targets. * Act as the day-to-day health and safety lead for roofing and damp/mould activities, promoting a strong safety culture and maintaining zero tolerance for unsafe practices. * Ensure full compliance with the Work at Height Regulations and all other relevant health, safety and building regulations, policies and procedures. * Oversee, review and sign off risk assessments and method statements for roofing, damp and mould, and height-related works, ensuring they are clearly communicated and understood. * Carry out regular site inspections and safety audits, addressing non-compliance promptly and implementing corrective actions. * Oversee the safe erection, use and dismantling of scaffolding, towers and other access equipment, ensuring operatives hold valid PASMA, IPAF or equivalent training and use appropriate PPE. * Manage damp and mould surveys and remediation works, ensuring appropriate methods and materials are used and that residents are kept informed throughout the process. * Coordinate works where roofing and damp/mould activities overlap, minimising disruption and ensuring safe, efficient delivery. * Use PDA/job management systems and Microsoft tools to update jobs, monitor progress and provide accurate information for reporting and performance monitoring. * Act as an escalation point for complex resident issues or complaints relating to roofing or damp/mould works, resolving matters professionally and promptly. * Liaise with internal teams and external contractors (such as scaffolding providers and specialist contractors) to ensure work is delivered safely, efficiently and in compliance with requirements. What You Will Need to Have * Proven supervisory experience in repairs, maintenance, roofing, construction or a similar operational environment. * Experience of leading teams, managing performance and handling difficult or sensitive conversations. * Strong practical knowledge of working at height safety requirements and site management. * A clear commitment to health and safety, including experience of risk assessments, method statements, site inspections and incident follow-up. * Excellent planning and organisational skills, with the ability to manage multiple workstreams and competing priorities. * Strong communication and interpersonal skills, with the ability to build effective relationships with residents, colleagues and contractors. * Good IT skills, including Microsoft Office, Teams and PDA/job management systems. * Full UK driving licence. Desirable * PASMA and/or IPAF certification. * Working at Height and Asbestos Awareness training. * First Aid at Work qualification. * IOSH Managing Safely, NEBOSH or a similar health and safety qualification. * Formal supervisory or management training or qualification. Successful candidates will be subject to a basic DBS check. No role profile can cover every issue which may arise within the post. The postholder will be expected to carry out other duties from time to time that are broadly consistent with those described above. If you are interested in this position please apply or if you would like to have a confidential chat please call Josh Fenn at Fortus Recruitment Group. Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment Group is an equal opportunities employer INDJF JBRP1_UKTJ

Join Our Team at Smurfit Westrock! Are you searching for a workplace that values you and your growth? At Smurfit Westrock, we’re committed to sustainability, employee well-being, and personal development. About Us We are a global leader in sustainable paper and packaging. Our focus is on the health and safety of our employees, the well-being of our communities, and delivering exceptional service to our customers. We support our team members to reach their full potential in an inclusive environment that values diversity. The Role The team are recruiting for a Customer Service Executive to join the Markham Vale site. This role will report directly to the Customer Service Manager and will support our drive to offer best in class Customer Service and ease of business. The purpose of the role is to contribute to the site’s sales development through effective delivery of best in class customer service to existing and potential accounts. Primary responsibilities will include: • To manage customer expectations around order placement and delivery against agreed SLAs., • Manage stocks against agreed levels (to be reviewed weekly) to ensure balance between OTIF levels, Production Capacity and Aged stock., • Manage order book in line with transport planning to ensure timely delivery whilst minimising cost impact to the business., • Customer Account Management - developing good customer relationships, looking after customers to ensure business levels are maintained., • Placing Sales Orders on system, communicating timelines & escalating any priority jobs to ensure the Customer’s deadline is met whenever possible., • Placing regular call offs & providing weekly Stock Sheets for Customers to place replenishment orders to meet demand., • The collation & verification of inputs to the New Job Meeting Process., • Managing complaints and invoice queries effectively and appropriately., • Excellent communication, • Experience of effectively managing relationships at all levels, internally and externally., • Ability to challenge existing processes for the benefit of Smurfit Kappa and the customer and where feasible implementation solutions., • Not afraid to challenge the status quo., • Ability to work under pressure and remain calm., • Evidence of demonstrating a proactive ‘can do’ attitude., • Proven track record in taking ownership for issues and for consistently delivering results., • Excellent time management and personal organisation skills with a flexible approach., • Understanding of full product lifecycle from initial concept and design through to production., • The ability to handle complaints and difficult situations in a patient, calm and effective way, • Good understanding of computer systems including Microsoft Excel., • Competitive salary & benefits, including annual leave, pension, and a Cycle to Work scheme, • Ongoing training and development opportunities, • 24/7 confidential support for you and your family, • Flexible working options and family-friendly policies Smurfit Westrock reserve the right to only shortlist candidates who meet both the Essential and Desirable Criteria. We are an equal opportunities employer, and we welcome applications from all suitably qualified persons regardless of their sex; religious or similar philosophical belief; political opinion; race; age; sexual orientation; or, whether they are married or are in a civil partnership; or, whether they are disabled; or whether they have undergone, are undergoing or intend to undergo gender reassignment. We practice equality of opportunity in employment and select the best person for the job.

Locality Manager, Vale Locality Team - OX14 3JDNumber of Positions: 1Contract Type: PermanentSalary: 59008 - 62422Working Hours: 37Location: OxfordshireBusiness Unit: Adult Social Care About Us At Oxfordshire County Council, we are committed to delivering high‑quality, person‑centred Adult Social Care that makes a meaningful difference to the lives of local residents. Our teams work collaboratively, creatively and with a strong sense of purpose, ensuring people are supported to live as safely, independently and successfully as possible. Guided by our organisational values — always learning, caring, promoting equality, taking responsibility and daring to do things differently — we strive to deliver inclusive, compassionate and forward‑thinking services that reflect the needs of our communities. About the Role As a Team Manager within our Adult Social Care Locality Service, you will lead the operational delivery of a highly professional, responsive and integrated service. You will oversee the daily management of your team, ensuring statutory responsibilities are met in full accordance with the Care Act 2014, the Mental Capacity Act 2005, the Mental Health Act 1983 and all relevant guidance. Your work will support a high‑performing, strength‑based approach, where individuals and their families receive personalised information, advice and support tailored to achieving positive outcomes. You will provide clear leadership, nurturing a cohesive and respectful multidisciplinary culture where staff are empowered, professionally developed and confident in their practice. You will ensure strong quality assurance, robust safeguarding oversight, effective resource management and service performance that consistently meets targets and standards. The role involves working collaboratively with health partners, community organisations, voluntary sector colleagues and wider stakeholders to build strong relationships and develop integrated, locally responsive support arrangements. You will also contribute to service planning, oversee complaints responses, support investigations, lead staff development initiatives and act as a key point of expertise within your locality. From time to time, you may deputise for the Service Manager and participate in duty work, including providing emergency advice. About You You will be an experienced and registered Social Worker or Occupational Therapist with a deep understanding of legislation, statutory responsibilities and best practice relating to Adult Social Care. You will bring experience of leading social care teams, managing performance, overseeing budgets and delivering services that meet demanding standards while keeping individuals at the heart of decision‑making. You will be confident in navigating complex safeguarding arrangements, working in partnership with families and external agencies, and providing clear professional direction in challenging situations. Your leadership style will be supportive, thoughtful and accountable, with the ability to motivate, coach and guide staff through periods of change. You will demonstrate excellent communication skills, strong organisational judgement, an appreciation of diversity and a commitment to continuous improvement. You will be solution‑focused, reflective in your practice and able to positively influence outcomes at both individual and service level. The ability to travel between locations and a willingness to adapt to operational needs, including occasional out‑of‑hours work, are essential for this role. Rewards and benefits At Oxfordshire County Council, we’re committed to creating a supportive, flexible and rewarding place to work. We invest in your wellbeing, development and work–life balance, offering a comprehensive package of benefits designed to help you thrive both professionally and personally. Joining us means being part of an organisation that values people, encourages growth, and makes a real difference to communities across Oxfordshire. Key Rewards and Benefits • Generous annual leave entitlement, with additional leave for long service., • Local Government Pension Scheme (LGPS) with excellent employer contributions., • Flexible and hybrid working options , supporting work–life balance., • Family‑friendly policies , including maternity, paternity, adoption and carers’ support., • Continuous professional development , training, coaching and career progression opportunities., • Employee Assistance Programme offering confidential emotional, financial and wellbeing support., • Access to a wide range of staff networks promoting inclusion and belonging., • Discounts and savings through the MyBenefits portal, including retail, travel and leisure offers., • Cycle‑to‑Work scheme and other green travel incentives. At Oxfordshire County Council we are proud of our diverse workforce. Everyone is accepted for who they are, regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, or on maternity or family leave. We have a number of staff network groups which provide peer support, education and safe spaces for all. Our commitment to: Guaranteed Interview Schemes As a Disability Confident employer, we guarantee an interview for disabled applicants who meet the essential criteria for the job. We also guarantee interviews to care leavers who have completed further education and who meet the essential criteria for the job. For those leaving care without any further education, we guarantee an interview for our apprenticeships. We are also committed to helping and supporting those transitioning from HM Armed Forces to civilian life and guarantee an interview for those demonstrating the essential criteria for the role, within three years of leaving the service. Our commitment to: Safeguarding Oxfordshire County Council are committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect these commitments. Our commitment to: Flexible Working We are open to discussions about flexible working, which can include flexi-time, full time and part time working, job sharing, nine-day fortnights and annualised hours, depending on the requirements of the role and the service. Follow us on Social Media Stay up-to-date with the latest news and featured jobs from Oxfordshire County Council by following us on ___, ___, ___ and ___.

A leading tire company in Oxford is seeking a dedicated Customer Service Manager to drive store sales and build customer satisfaction. Responsibilities include managing staff schedules, resolving customer complaints, and ensuring a smooth onboarding experience.

About the role The role requires legal accountability for delivering high-quality services to vulnerable individuals in their own homes, ensuring their safety, dignity, and well-being. This includes maintaining compliance with all statutory obligations, upholding regulatory standards, and fostering ethical service provision. Additionally, the position involves providing leadership coverage in the absence of both the CEO, ensuring continuity in decision-making and operational oversight to sustain organisational effectiveness. Though the position does not have direct line management of care staff, they are responsible for upholding the high standards required by local councils and CQC, in addition to other authorities and therefore should work closely with the Head of Care Services to implement best practice and standards across the organisation. Responsibilities Ensuring the provision of high-quality services to vulnerable people in their own home • To ensure that all Service Users undergo appropriate initial assessments including care needs assessments and health and safety risk assessments, • To ensure that appropriate records of assessments are maintained and that actions required to mitigate risks are carried out., • To ensure that appropriate records are kept within the Service Users home, • To ensure that Service Users and their informal Carers are consulted during the care planning and throughout service provision ensuring personalization, • To ensure the effective management of Complaints, Compliments and Comments, including remedial action and record keeping, • To respond as per Company policy and procedure to allegations of abuse Monitor to ensure legal requirements for staff support are carried out • Staff are required to have supervision (3monthly), appraisal (annually) and one spot check in the home annually. To ensure all statutory obligations are met • To ensure all care staff successfully complete all training required to meet the fundamentals of CQC, • Responsible for reporting, including the management and administration of the Quality Management System., • Responsible for managing the quality feedback framework for families., • Management of the risk assessment register, • Responsible for monitoring the contracts alongside the Head of Care Services, • To ensure that appropriate records are kept relating to all care staff and Service Users according to CQC and the LAs, • To ensure that Service User reviews are carried out and recorded in line with the requirement of the Fundamental Standards of CQC and the Local Authority, • To build and maintain positive working relationships with colleagues, commissioners and partners, • To be aware of Key Performance Indicators and to address areas of poor performance in Care Services delivery Training and Development • Identify training needs and options to meet those needs, • Undertaking periodic training appropriate to the role, • Be familiar and stay up to date with the knowledge and skills required to meet the needs of the people who use their service, • Remained informed and engaged on all relevant matters relating to service user’s care Leadership • Retain the full confidence of the registered provider, • Provide positive leadership, • Promote an open, positive and inclusive culture, • Create a positive working environment that promotes the health and wellbeing of staff, • Maintain good relationships with Service Users, • Maintain their knowledge and a commitment to equal opportunities, • Represent the Company to other bodies with which it works, • Relate professionally to a wide range of individuals and organisations, • Co-operate fully with CQC and other regulatory bodies, • Ensure that responsibilities are clear and that control measures (KPIs) are in place to monitor quality, performance, risks and that regulatory requirements are understand and implemented. Other duties To ensure registration with CQC as Registered Manager for Oxfordshire Crossroads covering Oxfordshire, Windsor, Maidenhead, Ascot and West Berkshire To advise the CEO of any significant concerns or serious incidents that may have an adverse effect on a Service User, member of care staff and/or the reputation or viability of the Organisation. To assist inspection teams from CQC and The Local Authority with support from senior management To take on the role of Caldecott Guardian. The postholder may be required to take the lead on special projects as agreed with their line manager Be a key point of contact during business development activities. Responsible for being the Caldicott Guardian for the organisation Support the Data Protection Officer with Data Protection obligations and objectives. This is a non-exhaustive list of duties and responsibilities Candidate requirements Hold a relevant qualification and registration with CQC Strong communication skills Ability to implement and execute training programmes, where necessary Ability to influence key decision makers

We are looking for an Accounts Receivable Team Lead to support and empower our Billing team in delivering an exceptional customer experience. In this role, you will oversee the day-to-day management of billing operations while ensuring customer queries are handled efficiently throughout the entire customer lifecycle. You will play a critical role in maintaining high service standards, resolving complex billing issues, and developing team members through coaching and support. Key Accountability & Responsibilities Respond to inbound Salesforce cases from customers and liaise directly with other departments to resolve any issues and customer queries Liaise with other company stakeholder holders Day to day management of the billing team members. Manage daily workload across the team members. Ensuring that processes are adhered to and that systems and tools are used effectively. First line escalation for customer dissatisfaction and ownership of customer complaints at all levels. Oversee induction of new team members, including onboarding and training. Monitor and where appropriate address quality issues within the team through coaching and training with support from the Accounts Receivable & Credit Control manager. Empower the team to deliver a consistent premium service, managing all types of Billing queries and effectively coordinate resolution actions across all required Gigaclear teams. Knowledge & Skills Previous experience working in a senior or team leader role, ideally within a billing or finance. Intermediate proficiency in Microsoft Excel with the ability to analyse and manage data effectively. Strong analytical, numerical, and detail-oriented mindset. Excellent time management, communication, and telephone skills, with the ability to effectively prioritise and delegate tasks. Demonstrated experience delivering outstanding customer service, with the ability to coach and mentor team members to achieve high performance. Proactive and self-motivated, with the ability to use initiative and maintain a positive, can-do attitude. Strong communication and organisational skills, with the ability to manage multiple priorities. Confident in coaching and mentoring individuals on a one-to-one basis, supporting performance improvement and recognising success. Calm, professional, and articulate, particularly when managing challenging situations or escalations. A structured and disciplined approach to problem-solving, with a focus on delivering effective resolutions. Gigaclear is a growing Fibre Broadband (FTTP / FTTH) company, developing our fibre-to-the-premises broadband infrastructure to some of the most difficult to reach areas of the UK, empowering those communities with broadband to rival any city. Staff rewards, benefits and opportunities We foster a collaborative, engaging culture that empowers staff to grow and maximise their skills. We want to challenge our people in a fair environment where hard work is rewarded and a path for progression is open to all. Generous employer pension; up to 8% matched contribution Income protection & life assurance 25 days holiday (plus bank holidays), holiday purchase scheme and Yay Days! Health cash plan, 24/7 remote GP access and Employee Assistance Programme including counselling & legal advice Unlimited access to online training and development content via our Learning Management System Long service benefits and monthly employee recognition Enhanced maternity and paternity provisions Flexible working environment Health & Wellbeing initiatives and company funded social events Our approach is to work guided by our mission, vision and values. Our Mission - Empowering communities with brilliant broadband Our Vision - Connected Communities Our Values - Own it, Find the Right Way, Work Together, Win Together

Neighbourhood Manager Location: Hybrid / Oxford Salary: £17,500 Contract: 11 Month FTC Hours: 17.5 hours per week – 2 full days and 1 half day Office requirement: Wednesday in the Oxford office DBS: Standard DBS required Driving: Full UK driving licence and access to own vehicle essential Service Care Solutions are currently recruiting on behalf of a well-established housing provider for a part-time Neighbourhood Manager to support the delivery of high-quality neighbourhood and tenancy management services across the Oxford area. This is an excellent opportunity for someone with housing, community, tenancy, neighbourhood, resident services or complaint resolution experience who enjoys a varied, resident-facing role and is confident managing cases independently. The Role As a Neighbourhood Manager, you will be responsible for managing a patch of properties and helping to ensure residents live in safe, well-managed and thriving communities. The role will involve a mix of estate-based work, resident engagement, case management and partnership working. Key Responsibilities Carry out estate, scheme and property inspections to ensure high standards of cleanliness, safety and maintenance Manage neighbourhood and tenancy-related issues including noise complaints, disputes and safeguarding concerns Support vulnerable residents and signpost or escalate concerns where appropriate Liaise with internal teams and external agencies regarding repairs, compliance, safety and resident wellbeing Build strong relationships with residents and act as a visible point of contact within the community Maintain accurate records, update systems and manage a busy caseload effectively Attend meetings, represent the organisation externally and support with legal or court-related matters where required Gather resident feedback and contribute to service improvementsAbout You We are keen to hear from candidates who have experience in a customer-facing or community-based role, particularly within housing, local authority, social care, tenancy support or complaint handling environments. You will ideally have: Experience managing resident or customer cases independently Strong communication skills and the confidence to challenge behaviour appropriately where needed Experience handling complaints, tenancy issues, ASB-related matters or safeguarding concerns Good organisational skills and the ability to manage competing priorities Strong written skills and accurate record-keeping ability Good IT skills and confidence using case management or CRM systems Awareness of safeguarding and when to escalate concerns A full UK driving licence and access to your own carDesirable Knowledge of tenancy law, ASB processes or building safety Experience supporting vulnerable residents or managing complex cases Training in safeguarding, mediation, ASB or health and safety Housing association or local authority experienceThis is a great opportunity for someone looking for a flexible part-time housing role where they can make a real difference to residents and communities. For more information or to apply, please contact: George Westhead (url removed) (phone number removed)

Registered Manager Hours: 37.5 hours per week Location: Oxford Salary: £40,000 per annum Are you a passionate and experienced care professional ready to take the next step in your leadership journey? We are partnering with a well-established, values-driven care provider to recruit a Registered Manager to join their team in Oxford. This organisation delivers high-quality care services to both adults and children in their own homes and has earned a strong reputation for promoting independence, dignity, and wellbeing across the communities it serves. The Role As a Registered Manager, you will play a pivotal role in ensuring the delivery of safe, effective, and high-quality care services. You will oversee operations, maintain regulatory compliance, and drive continuous improvement across the service. Key Responsibilities: Ensure compliance with CQC standards and statutory requirements Oversee quality assurance, risk management, and safeguarding practices Support the development, training, and performance of care staff Manage relationships with local authorities, commissioners, and stakeholders Lead service improvement initiatives, audits, and inspection readiness Act as a key point of contact for incidents, complaints, and quality feedbackAbout You We are looking for candidates who: Are (or have been) a CQC Registered Manager, or ready to step into registration Have strong experience in domiciliary/home care or social care services Understand regulatory frameworks, compliance, and quality standards Demonstrate leadership, professionalism, and sound decision-making Are confident working with multiple stakeholders and external bodiesWhat’s on Offer Salary: £40,000 per annum Contract: Permanent, full-time (37.5 hours per week) Join a respected organisation with strong community impact Senior-level responsibility with scope to influence service delivery and qualityIf this opportunity aligns with your career goals, we’d love to hear from you. Please apply directly or get in touch to arrange a confidential conversation

Property Manager / Housing Manager Join a professional housing team delivering high-quality housing management and customer service within student accommodation. This front-line Property Manager role focuses on tenancy management, property inspections, and resident support while ensuring an efficient and welcoming environment. If you’ve also worked in the following roles, we’d also like to hear from you: Housing Officer, Tenancy Manager, Tenancy Officer, Residential Property Manager, Lettings Officer, Accommodation Officer, Residential Property Officer, Lettings Manager, Accommodation Manager SALARY: £34,800 - £35,432 per annum + Generous Benefits (see below) LOCATION: Oxford, Oxfordshire (OX4) – Office based JOB TYPE: Full-Time, Permanent WORKING HOURS: 35 hours per week, Monday – Friday, 9am – 5pm JOB OVERVIEW We have a fantastic new job opportunity for a Property Manager / Housing Manager to join a housing management team delivering a professional and customer-focused service within student accommodation. As a Property Manager / Housing Manager you will take a front-line role supporting residents, managing tenancies, and ensuring properties are well maintained and compliant. You will work both at reception and across accommodation sites, building positive relationships with residents and stakeholders. The Property Manager / Housing Manager will oversee allocations, lettings, void management, property inspections and tenancy management while ensuring systems, records and performance targets are maintained to a high standard. DUTIES Your duties as a Property Manager / Housing Manager will include: • Tenancy Management: Manage allocations, lettings and voids in line with organisational policies and procedures, • Property Inspections: Conduct regular property and estate inspections and ensure issues are recorded and resolved, • Resident Support: Act as a key point of contact for residents, providing advice, guidance and resolving housing queries, • Handling: Investigate and resolve resident complaints while maintaining excellent customer service, • Records Management: Maintain accurate housing management records across IT systems and manual documentation, • Performance Monitoring: Ensure tenancy management targets and service performance indicators are achieved, • Stakeholder Engagement: Build effective relationships with internal teams and external partners, • Legal Proceedings: Attend court hearings, evictions and external meetings when required, • Operational Support: Support the Area Manager to ensure offices operate in line with contractual obligations, • Out-of-Hours Support: Assist with the organisation or provision of an out-of-hours housing management service CANDIDATE REQUIREMENTS • Educated to GCSE level or equivalent in Maths and English (Grades A* - C), • Experience working in a customer-centred environment and dealing with the public essential, • Demonstrable ability to adapt swiftly to evolving work environments, • Strong problem-solving skills, able to navigate complex challenges and implement effective solutions, • Intermediate MS Office skills and willingness to learn new systems, • Knowledge of housing law in relation to Assured Shorthold Tenancies desirable, • Strong organisational and multi-tasking skills with the ability to prioritise tasks effectively, • Excellent communication and interpersonal skills, • Driving license and own car desirable, but not essential BENEFITS • 25 days’ holiday (Plus Bank Holidays) • Up to 8% contributory pension • Generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family The organisation recognises that some people will only apply for a role if they meet 100% of role requirements. If this sounds like you, they’d still encourage you to apply should you not feel you meet the criteria 100%. APPLY TODAY… By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14502 Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Oxford, Oxfordshire. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. awd online |

Experience leading regulated complaints operations. Past Experience interview with Hiring Manager (60 mins). When something has gone wrong, this team is responsible for investigating issues thoroughly, resolving complaints in line with regulatory expectations, and using what we learn to improve how

Provide general administrative assistance to the wider team and support in the absence of the Office Manager.

Progression: If career development is your thing, most of our team leaders and managers have been promoted from within our group – plus you could join our ‘Aspire’ future managers programme.

INTERNAL APPLICANTS MUST APPLY VIA MYSELF.This vacancy is internal and open to applications from employees of North Lanarkshire Council and Associated Employers* only.The "Apply now" button is not activated for this role.Please log into your MySelf account for further instructions on how to apply as

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For nearly 30 years, Masterclass has been delivering exceptional sports tours and events across the UK and Europe to over 3,000 students annually — with football at the very heart of what we do.From elite coaching experiences and competitive tournaments to fixtures against academy and development

Would you like to join Europe's leading premium health and wellness group?.Our team members are the ambassadors of our business and the heart of what we do.W e are on the look out for a passionate Receptionist to join our team!.As a Receptionist , you will welcome our members and provid e a premium

We're currently looking for individuals across the country to take part in remote paid research, including remote focus groups, product trials, and consumer studies.Earn up to £700 a week in your free time by providing feedback on everyday products and services.If you're comfortable sharing your op

Receptionist m/w/d - Am Michel.M chtest du Teil von Europas f hrendem Premium - Ge sundheits - und Wellnesskonzern werden ?.Unsere Teammitglieder sind die Botschafter unseres Unternehmens und das Herzst ck unseres Handelns.Wir sind auf der Suche nach leidenschaftlichen Rezeptionist en f r unser Team

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Permanent, Part Time (30 hours per week).Are you passionate about making a real difference in people’s lives? If so, they’d love to hear from you!.The House is an established housing project for people recovering from mental health issues.Set in Swindon’s old town, it's close to all amenities

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Company descriptionJob Title: Field Account ManagerLocation: Bristol – Field BasedEmployment Type: PermanentHours: Monday-FridayAA SummaryThink the AA is just about roadside assistance? Think again! As one of the UK's most trusted brands, we provide a wide range of services to millions of custome

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Your new company A charity which is dedicated to providing outstanding services across the UK are seeking a customer motivated individual to join their payments' customer service team on a 3 month temporary basis.Your new role Working as part of a small customer service function, you will be t

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Join Our Team as a Medical Receptionist - Oxford Based! 🌟 Are you a warm, approachable individual with a knack for exceptional customer service? Do you thrive in a fast-paced environment where you can make a real difference in people's lives? If so, we have the perfect opportunity for y

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