Complaints Manager - Slough 40-42k plus car and great benefits. Hybrid working You will be responsible for the overall management of the Customer Relations Team, supporting, motivating, and ...
Some of your duties will include: - Managing a high volume of incoming telephone calls and emails - Handling complaints received from customers from instigation stage to completion - Ensuring all ...
The Senior Complaints Officer will be a key player in managing and responding to complex housing complaints, ensuring effective resolution, and maintaining high service standards. Main ...
Ensuring all associated complaints paperwork is accurately documented and stored with the CRM system * Prioritising and categorising complaints based on urgency, complexity, and potential impact ...
... responses to complaints, members enquiries, complaints (stages 1& 2) FOI and other written ... Managing escalated or complex customer issues within the relevant area.* Contributing to the ...
The post holder will be line managed by the Complaints Delivery Manager and together ensure we meet its duty to investigate complaints.The post holder will maintain and develop systems for the ...
Teqniq is searching for a SEND Tribunal, Disagreement Resolution, Complaints and Workforce ... managers to identify, manage and resolve any practice concerns.6. Be required to respond to all ...
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Processing and managing complaints allocated to you.Ensuring that complaints are properly logged and tracked.Undertaking thorough and detailed investigations of complaints about Council Services and ...
Manage all customer complaints in line with our companies Complaints Policy and Procedure and be a point of escalation for team members to deal with more serious customer complaints. * Manage a ...
... Complaints Officer to join our dynamic team in Hackney. Here's why you should consider this ... Managing business critical casework and FOI requests will be second nature to you, ensuring tasks ...
The Conduct Risk Analyst will handle all aspects of complaints management and be responsible for assisting the Compliance Officer with completing and submitting Conduct Risk tasks in relation to ...
Dealing with leaseholder enquiries and complaints * Managing contractors and service providers * Ensuring compliance with all relevant health and safety regulations Responsibilities: * Manage the ...
This role is central to the seamless management and delivery of the overall complaints & Insight function. As brand ambassador for the team you will work with our customers, internal and external ...
... complaints management within the organization, like affiliate CQA, Medical Information, Regulatory Affairs and Pharmacovigilance · Supports more complex complaints that are escalated. · Serve as a ...
We are looking for a Complaints and Customer Feedback Co-ordinator to to provide effective and timely co-ordination, management and monitoring of all complaints, customer feedback, Housing Ombudsman ...
They are looking for an experienced complaints handler to manage escalated complaints. The role is busy - you will respond to and resolve all complaints received in an appropriate manner - whether by ...
... Management System and Complaints database accordingly and in a timely manner. • Ensure Team Leader is aware of potential issues associated with work queues, delays and complaint trends. • Provide ...
The team are also responsible for providing expert technical advice to our operations team and support with complaints management. What's the role? You will be key to the delivery of technical advice ...
With core strengths in Remediation & Review, Complaints Management and Outcome Testing, we collaborate to fulfil our client regulatory responsibilities, balance the operational constraints they are ...
Explaining the service and answering any questions, addressing and resolving any complaints * Management of operational and shipping consignments * Learning export procedures and documentation, via ...
Responding promptly and effectively to internal and external complaints. * Managing the tenancies of a group of properties from the commencement of each tenancy until the property is returned to the ...
Key responsibilities are as follows Oversee the management and effective recording of complaints on the complaints database, carrying out regular checks of cases being captured and feeding back where ...