10 Best complaints manager Jobs in Chatham (February 2025)

We are fast growing salon and looking to employ an efficient and highly skilled salon manager to oversee the day-to-day operation of the salon. The salon manager will be responsible for managing staff , ensure staff comply with the salon's health and safety policies, ensure customer's satisfaction, oversee financial transactions, and handle customers ' complaints. You should be able to provide the salonowner with regular updates on salon activities. The successful candidate must be able to demonstrate strong management and leadership skills and be able to motivate staff to achieve salon goals. Responsibilities - creative and able to provide all services offered by the salon. Which includs hair cutting and styling, treatments and other beauty services. - To recruit salon staff that meets mandatory educational and licensing requirements. - Manage and prepare work schedule for salon staff. - Set goals for staff members,evaluate staff performance and provide training and overall guidance. - Monitor salon supplies and equipment and order/replenish stock as needed. - Create and distribute promotional materials to attract new clients. - Address and resolve client's complaints regarding salon services and employee's behaviour. - Receive payment from customers and mentain accurate financial records. - Ensure that the salon is clean and well-maintained at all times The successful candidate must have a proven experience of managing a salon, proficient in Microsoft office application , excellent organisational skills, effective communication, strong management skills etc. In addition, possession of NVQ/SVQ in Hairdressing at Level3 or relevant experience in haircut, braids, feeding cornrows, sew-in, crochet, wig making will be an added advantage. Lastly, successful candidate must be local resident of Medway or willing to relocate. Please note that no relocation expenses will be provided

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