Customer experience manager jobs in ChathamCreate job alerts

We are fast growing salon and looking to employ an efficient and highly skilled salon manager to oversee the day-to-day operation of the salon. The salon manager will be responsible for managing staff , ensure staff comply with the salon's health and safety policies, ensure customer's satisfaction, oversee financial transactions, and handle customers ' complaints. You should be able to provide the salonowner with regular updates on salon activities. The successful candidate must be able to demonstrate strong management and leadership skills and be able to motivate staff to achieve salon goals. Responsibilities • creative and able to provide all services offered by the salon. Which includs hair cutting and styling, treatments and other beauty services., • To recruit salon staff that meets mandatory educational and licensing requirements., • Manage and prepare work schedule for salon staff., • Set goals for staff members,evaluate staff performance and provide training and overall guidance., • Monitor salon supplies and equipment and order/replenish stock as needed., • Create and distribute promotional materials to attract new clients., • Address and resolve client's complaints regarding salon services and employee's behaviour., • Receive payment from customers and mentain accurate financial records., • Ensure that the salon is clean and well-maintained at all times The successful candidate must have a proven experience of managing a salon, proficient in Microsoft office application , excellent organisational skills, effective communication, strong management skills etc. In addition, possession of NVQ/SVQ in Hairdressing at Level3 or relevant experience in haircut, braids, feeding cornrows, sew-in, crochet, wig making will be an added advantage. Lastly, successful candidate must be local resident of Medway or willing to relocate. Please note that no relocation expenses will be provided

Job details Pay £27,000 a year Job type Permanent Full-time Shift and schedule Monday to Friday Location Rochester Medway city estate me2 4dp Benefits Pulled from the full job description Casual dress Employee discount Free parking On-site parking Full job description Business Development Executive – Join the Team at Skip Hire Team Location: Medway City Estate, ME2 4DP, Kent Type: Full-time Salary: Competitive + Bonus + Benefits Website: Do you have a knack for turning interest into action? Do you thrive in a fast-paced environment where leads come to you, not the other way around? If so, this is your chance to join the UK’s best waste services and many more services we provide. With nearly a year of success, over 1000 customers served annually, and a reputation for excellence, we’re growing fast and looking for a motivated, charismatic business development executive to help us turn inbound interest into lasting client relationships, mainly servicing the domestic market and B2B but also handling national commercial contracts. What You’ll Be Doing Relationship Builder: Engage with prospective clients, understand their needs, and recommend tailored solutions from our range of waste services. Market Insight: Identify opportunities for upselling and cross-selling based on customer requirements and industry trends. Tech Wizard: Use various platforms to manage your pipeline, track progress, and keep customer records sharp and up to date to maintain perfect customer service. Collaboration with Marketing: Work hand in hand with our marketing team to optimise lead nurturing and boost conversion rates. Feedback Provider: Feed market insights back into the business to help shape strategy and enhance customer experience. What We’re Looking For ✅ Experience in business development, sales, or customer engagement—ideally in a service-based or B2C and b2b environment. ✅ Excellent communication and interpersonal skills—you’re confident, clear, and genuinely enjoy speaking with people. ✅ Proficiency with tools like Google Calendar and many more modern applications (or a willingness to learn quickly). ✅ A proactive, can-do attitude—you like to take ownership and drive results. ✅ Organised and detail-orientated, with a knack for managing multiple enquiries efficiently. ✅ An understanding of how to spot opportunities and nurture long-term client value. ✅ Must have a minimum of 2 years sales experience. ✅ Must have a full UK driving licence. ✅Willing to travel to other parts of the country. Why Join Skip Hire Team? • We’re the nationwide service provider in waste industries and construction service provider in the UK, • Over 1000s satisfied customers a year, • Nearly year-on-year of consistent growth and brand trust, • Backed by the innovative Skip Hire Team, • Competitive salary, great bonus potential, and career progression, • Training, development, and mentorship from experienced professionals The Package A basic salary of £27,000 is available for the right business development manager with an uncapped commission structure. Work Location: Medway city estate ME2 4DP Language: English (required) Work authorisation: United Kingdom (required) Application deadline: 21/07/2025 Expected start date: 04/08/2025