The floor staff is responsible for delivering a high level of customer service to all guests, ensuring they have a memorable dining experience. This role involves greeting and seating guests, taking food and drink orders, delivering meals, and providing attentive service throughout the customer’s visit. The ideal candidate should have excellent communication skills, a friendly demeanor, and the ability to work efficiently in a fast-paced environment. Key Responsibilities: 1. Customer Service: • Greet guests warmly upon arrival and assist with seating arrangements. • Present menus, explain daily specials, and answer questions about menu items, beverages, and other restaurant services. • Take accurate food and beverage orders and relay them to the kitchen and bar staff promptly. 2. Order Management: • Ensure that all orders are prepared and served according to the restaurant’s standards and within a reasonable time frame. • Serve food and beverages to guests, ensuring the correct dishes are delivered to each customer. • Check back with customers to ensure satisfaction with their meals and beverages. 3. Dining Area Maintenance: • Maintain the cleanliness and organization of the dining area, including setting up and clearing tables, refilling condiments, and resetting tables after guests leave. • Monitor the dining area for spills, messes, and other potential hazards, addressing them promptly to maintain a safe environment. • Assist with the arrangement of seating and tables to accommodate reservations and walk-in guests. 4. Payment Handling: • Present the bill to customers and process payments accurately, handling cash, credit cards, and other forms of payment. • Ensure that the cash register balances at the end of each shift, reporting any discrepancies to the Floor Manager. 5. Team Collaboration: • Work closely with kitchen staff, bartenders, and other floor staff to ensure smooth operation and a seamless dining experience for guests. • Communicate any special requests, allergies, or dietary restrictions to the kitchen and bar staff. • Assist with training new floor staff as required. 6. Complaint Resolution: • Handle customer complaints and concerns professionally, seeking to resolve issues to the customer’s satisfaction. • Escalate unresolved complaints to the Floor Manager or Restaurant Manager when necessary. 7. Compliance and Safety: • Adhere to all health and safety regulations, including food safety and sanitation standards. • Follow all restaurant policies and procedures, including those related to uniform, grooming, and punctuality. • Attend regular training sessions on service standards, food handling, and emergency procedures. Qualifications: • Previous experience in a customer service role, preferably in a restaurant or hospitality setting. • Excellent communication and interpersonal skills. • Ability to work in a fast-paced environment while maintaining a positive attitude. • Strong attention to detail and the ability to multitask effectively. • Basic math skills for handling payments and making change. Physical Requirements: • Ability to stand, walk, and carry trays of food and beverages for extended periods. • Capable of lifting and carrying items up to 25 pounds. • Flexibility to work shifts, including evenings, weekends, and holidays. Additional Skills: • Knowledge of food and beverage menus, including basic wine, beer, and cocktail knowledge, is a plus. • A passion for customer service and hospitality.
Are you a first class food lover? Do you work at the highest standard in terms of customer satisfaction and team building? Then don’t look further as you could be our next Supervisor here at L’arte in Cockfosters. Experience within a high quality, fine dining restaurant Support the General Manager and Assistant Manager in ensuring the shift runs smoothly and our guests have a great experience Make sure the company’s Food Hygiene and Health and Safety procedures are followed Opening and closing procedures People orientated with great passion for service and guest experience Excellent food and drinks knowledge
We are looking for a reliable, hard-working, and detail-oriented individual to join our team as a Domestic and Commercial Cleaner. In this role, you will be responsible for providing high-quality cleaning services to both residential and commercial properties. Your attention to detail and ability to work independently will ensure that our clients receive the highest standards of cleanliness. Duties - Perform routine cleaning tasks, including dusting, sweeping, mopping, and vacuuming floors. - Clean and sanitise bathrooms, kitchens, and communal areas to ensure high standards of hygiene. - Follow established cleaning procedures and protocols to ensure consistency and quality of work. - Assist with special cleaning projects as required, such as deep cleans, end of tenancy or post-event clean-ups. - Requirements - Previous experience in domestic and commercial cleaning is preferred but not essential; training will be provided. - Strong attention to detail with the ability to work independently or as part of a team. - Good time management skills to ensure tasks are completed efficiently within designated timeframes. - Ability to follow instructions and adhere to health and safety guidelines. - A positive attitude and a commitment to delivering high-quality service. - DBS check may be required (depending on the location and nature of work) If you are passionate about cleanliness and take pride in your work, we encourage you to apply for this rewarding opportunity as a Cleaner. Job Types: Full-time, Part-time, Temporary, Freelance, Zero hours contract
We are seeking a skilled and energetic Bartender/Barista to join our dynamic team in a high-paced, customer-focused environment. The ideal candidate has a passion for both coffee and cocktails, excels under pressure, and delivers consistently high-quality beverages—from intricate latte art to expertly crafted cocktails. Key Responsibilities: Barista Duties: Prepare a variety of high-quality coffee beverages, including espresso-based drinks. Create latte art with consistency and attention to detail. Maintain cleanliness and organization of the coffee station and equipment. Manage coffee bean rotation and grind settings for optimal taste. Upsell specialty drinks and pastries when appropriate. Bartender Duties: Mix, garnish, and serve a wide range of alcoholic and non-alcoholic beverages. Craft classic cocktails and develop seasonal or signature drinks. Maintain a clean, stocked, and organized bar area at all times. Check identification of customers to ensure legal drinking age. Handle cash, card transactions, and operate POS system accurately. General Responsibilities: Deliver outstanding customer service and build rapport with regular guests. Work efficiently in a fast-paced environment while maintaining a positive attitude. Collaborate with team members to ensure smooth service flow. Adhere to all health, safety, and hygiene standards. Participate in opening and closing duties as assigned. Qualifications: Minimum 1–2 years of experience as a barista and/or bartender. Proven ability to create latte art and prepare espresso drinks to specialty coffee standards. Strong knowledge of cocktail recipes, spirits, and mixology techniques. Excellent customer service and communication skills. Ability to multitask and remain calm under pressure. Barista or bartender certification is a plus.
Position Title: Supported Living Service Manager 📍 Location: North West London 📅 Start Date: Available for Immediate Start 💼 Employment Type: Full-Time, On-Site Position Overview We are currently looking for an experienced and driven Supported Living Manager to lead the development of a new supported living provision based in North West London. This is a fantastic opportunity to take on a strategic leadership role during the initial setup phase of the service. You will be responsible for overseeing day-to-day operations, while also playing an integral role in the start-up process, including creating policies, shaping service frameworks, and helping to build adult placement capacity. The service will support individuals with: Mental Health needs Learning Disabilities Autism Spectrum Disorders Challenging Behaviour Broader Complex Support Needs We’re seeking someone with a passion for person-centred care and a strong background in supported living who can confidently contribute from day one. Key Duties and Responsibilities Lead the setup, planning, and launch of a new supported living service Contribute to the design and rollout of care policies, risk protocols, and quality standards Manage care delivery in alignment with CQC expectations and safeguarding frameworks Supervise recruitment, staff management, and training processes Actively support placement building and ensure appropriate referrals Collaborate with professionals, local authorities, families, and other stakeholders Promote independence, inclusion, and personalised care across the service Monitor service performance, compliance, and operational effectiveness Skills and Experience Required Background in managing supported living services for adults with complex needs Demonstrated success in building or scaling placements and service capacity Experience participating in or leading service start-ups Excellent team leadership and staff coordination abilities Strong understanding of safeguarding, person-led support, and CQC compliance Relevant qualification in Health & Social Care (e.g., NVQ Level 5 or equivalent) or Experience doing of management Practical problem-solver with a calm, confident approach Committed to promoting dignity, safety, and empowerment for every service user What We Offer The chance to take a leading role in shaping a new supported living service A collaborative and supportive leadership team Rewarding work with genuine impact Competitive pay, based on qualifications and experience 📩 How to Apply: If this opportunity resonates with your values and experience, please forward your CV along with a short expression of interest outlining why you’d be a great fit for this role.
Join the Skewd Team – Chef de Partie (Leicester Square, Central London) An acclaimed dining experience is coming to the heart of London. Skewd is thrilled to announce the opening of our brand-new restaurant in Leicester Square, Central London — and we’re looking for passionate and experienced individuals to join our award-winning team. We are currently seeking a Chef de Partie to play a key role in our kitchen brigade. This is an exciting opportunity for a skilled chef who thrives in a fast-paced, high-standard culinary environment and is committed to delivering excellence with every dish. Key Responsibilities: - Prepare and present high-quality dishes in line with Skewd’s standards and recipes. - Oversee a specific section of the kitchen (e.g., grill, sauce, larder) and ensure its efficient operation during service. - Work closely with the Head Chef and Sous Chef to maintain consistency, creativity, and presentation. - Ensure all food is prepared to the highest standards of hygiene and food safety. - Manage mise en place and stock rotation to ensure freshness and minimize waste. - Support and mentor junior kitchen staff, fostering a positive and collaborative kitchen culture. - Contribute to menu development and bring fresh ideas to the team. Requirements: - Minimum of 2 years experience as a Chef de Partie in a high-end or fine-dining kitchen. - A strong culinary background with a passion for flavour, technique, and innovation. - Excellent organisational skills and ability to maintain composure during busy service. - Deep knowledge of kitchen operations, health & safety regulations, and food hygiene standards. - A proactive and positive attitude, with a strong work ethic and team spirit. - Flexibility to work evenings, weekends, and holidays as required. What We Offer: - Competitive salary based on experience. - The opportunity to be part of a dynamic and growing brand in one of London’s most iconic locations. - Ongoing professional development and training. - A supportive, inclusive, and passionate team environment. - Meals on shift and staff discounts. Be part of something exciting. Be part of Skewd. Apply now and bring your culinary talent to a restaurant where excellence is the standard.