Operations Manager – Full-Time, Permanent Ababeel Restaurant, Birmingham Ababeel Restaurant, a well-established dining destination in Birmingham, is seeking a dedicated and results-driven professional to oversee our daily operations and ensure an exceptional dining experience for our customers. Key Responsibilities: Oversee the day-to-day operations of the restaurant, ensuring efficiency and high standards. Manage staff, including hiring, training, and performance evaluation. Maintain excellent customer service and handle any customer concerns effectively. Monitor stock levels, order supplies, and control costs to maximise profitability. Ensure compliance with health and safety regulations and food hygiene standards. Develop and implement strategies to improve restaurant performance and customer satisfaction. Coordinate with suppliers, vendors, and other stakeholders. Requirements: Previous experience in a similar role within the hospitality industry. Strong leadership and team management skills. Excellent communication and problem-solving abilities. Ability to work under pressure and handle multiple tasks. Knowledge of restaurant operations, budgeting, and cost control. Flexibility to work evenings, weekends, and holidays as required. What We Offer: Competitive salary based on experience. A dynamic and supportive working environment. Opportunities for career growth and development. If you have the skills and experience to excel in this role, we would love to hear from you! How to Apply: Please send your CV and a cover letter . Join us at Ababeel Restaurant and be part of a passionate team committed to excellence in hospitality!
Duties include managing the take away shop, inventory management of non food items, oversee service offered; team management, maintaining co-ordinating with the kitchen team for customer service; deciding on themes and promotions; interacting with the customers and ensuring that an excellent service is offered; negotiating with suppliers; pricing dishes in the menu; tracking payment of bills and invoices; efficiently handling customer queries/complaints; managing staffing requirements; quality control; purchasing and inventory checking; being responsible for health, safety and hygiene standards; making sure that the shop complies with all the legal requirements; preparing reports for the management, etc.
Key Responsibilities: Oversee and coordinate the daily operations of the restaurant to maintain high service standards and ensure customer satisfaction. Ensure the quality of dishes and other menu offerings. Supervise and train staff, fostering a positive workplace atmosphere and encouraging teamwork. Create weekly/bi-weekly staff schedules and ensure sufficient staffing levels. Ensure adherence to health and safety standards, including food hygiene and safety protocols. Track inventory and place orders to maintain stock levels, minimizing waste and ensuring product availability. Address customer inquiries, feedback, and complaints promptly and professionally. Generate reports on restaurant performance, covering sales, staff efficiency, and customer satisfaction metrics.