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Our well-Established multi office Independent Estate agency and Property management company based in Romford RM2, are looking for an experienced Maintenance Coordinator to join their busy department. The successful applicant will be responsible for the maintenance coordination of a portfolio of properties; therefore, they must be able to manage their own workload, keep on top of any issues and prioritise jobs as necessary. Responsibilities include but will not be limited to:Overseeing a portfolio of PropertiesMaintenance coordinationHave the ability to demonstrate a track record of managing rental properties.Abiding by regulation/ legislation and processes surrounding Property ManagementStriving to exceed individual targets and standards.Taking inbound phone callsStriving to exceed customer expectations.Handling complaints and providing solutionsMaintaining policies and procedures in accordance with company policiesEnsuring complianceDealing with Landlords, tenants and ContractorsProperty management administrationThe Successful Applicant will need to possess the following skills:Must have 1 years experience as a Property Manager / administratorThe candidates must have intermediate computer literacy.Experience of lettings/property management software packagesProfessional ARLA accreditation would be seen strong advantage but essential.Be able to manage their own workloadFull valid driving licence is essentialThe hours will be: Monday to Friday 9.00am 6.00pm working an occasional Saturday to cover holiday Salary range will be: between £29.000pa to £32.000pa depending on experience. If this role is of interest to you and you have the experience the role requirements, please send us your most up to date CV and contact details to either Steve or Kelly at Bastow Irwin Recruitment today. Due to the high volume of enquiries that we receive, we are not always able to respond to all CVs. If you have not received a response within one week, please assume that your application has been unsuccessful in this instance.TPBN1_UKTJ

Job Title: Practice Manager Location: Stratford/Ilford (Multiple Offices) Salary: £80k Overview: A well-established law firm is seeking an experienced Practice Manager to lead and oversee its administrative, HR, compliance, and operational functions across multiple offices. Reporting directly to the Equity Partners, the Practice Manager acts as a key link between offices, ensuring smooth coordination of firmwide policies, strategy, and operational excellence. Key Responsibilities: Human Resources: • Coordinate full recruitment process from job advert to offer., • Oversee onboarding and induction for all new hires., • Manage performance and capability processes, advising supervisors on best practice., • Review and update firmwide HR policies to ensure fairness and compliance with employment law., • Ensure timely completion of annual appraisals for all staff and partners., • Coordinate work experience programs., • Manage internal HR issues such as flexible working requests, special leave, and absence management., • Administer leaver processes to ensure continuity of client service. Risk & Compliance: • Handle client complaints and oversee responses., • Manage the firm’s training programs, ensuring completion of compulsory training., • Administer contract compliance requirements. Finance & General Administration: • Support Partners with business development and marketing strategies., • Attend partner meetings and provide commercial insights to assist strategic planning., • Administer salary review processes and approve monthly salary payments., • Liaise with IT consultants and provide first-line onsite IT support. Requirements: • Proven experience managing HR, compliance, and administrative functions in a professional services environment., • Strong understanding of employment law and HR best practices., • Excellent organizational and communication skills., • Commercially aware with the ability to provide strategic insights., • Able to work across multiple offices and manage competing priorities. Benefits: Competitive salary, professional development opportunities, and hybrid working flexibility.

BDS are working with a leading housing association to recruit a Scheme Manager to provide a housing management service within one of their sheltered services for the over 55s in the Romford area. Duties: Daily welfare checks to residents. Facilitate property lettings and tenant communication for smooth onboarding Conduct regular health and safety checks to ensure property conditions are well-maintained. Coordinate with external agencies and providers when necessary. Report communal area repairs and maintain strong partnerships with external support agencies. Criteria: The ideal candidate will have previous experience in a similar scheme management role, particularly within a sheltered or supported housing setting. Strong understanding of tenant and housing management, particularly for older adults Confident in conducting health and safety checks within residential environments * Effective communicator, able to handle complaints and uphold tenancy agreements Hours: 36 hours per week over 5 days Salary; Circa £30,000per annum Apply now for immediate considoration...

Duties and Responsibilities: Reports to the Branch Registered Manager. Ensuring all staff working in the Extra Care Scheme know their roles and attendance requirements. To ensure that the company priority of a re-abling, outcome-focused ethos is always communicated. Ensure all support plans and risk assessments are person centered and reviewed regularly. Ensure all supervisions and spot checks are completed and up to date. Ensure rotas are covered, and cover shifts if there is no other alternative. Participate in the On Call of the service, including holding a work phone. To provide ‘hands on’ care and support as and when required Liaising with the Housing Providers manager on site to ensure a coordinated approach is working for the customer. Communicating effectively internally and externally in writing. To ensure that all necessary computerised and manual records are up to date and compliant. Implementation of complaints procedure. Ongoing liaison with all clients, customers / relatives, social workers and any other external agencies. Providing a range of operational, managerial and administrative support for the development and ongoing existence of the Residents’ Committee at the scheme. Preparation of regular company reports as needed. Ensure training needs of all staff working in the scheme are communicated to the training team effectively. Ensuring to maintain the training Matrix, both E-learning and face to face. Ensuring all staff who are outstanding training or due to expire is communicated to the training team and put onto the training diary. To undertake regular risk assessments, staff spot checks, and reviews with customers To attend relevant training as and when required Ensuring information is up to date, maintaining Health and Safety records and provide practical and emotional support to all staff and customers when required. Ensure all folders maintained in the office are up to date and compliant, I.E the complaint folder, incident forms and time sheets etc. Manage and assist the senior support workers with medication and medication returns Audits of Mar charts and Log sheets Assisting Employee’s with their Training, I.E online courses and completion of the care certificate booklet. To assist the Training department in marking the Care Certificate Booklet and ensuring all pages are signed off correctly. To ensure all compliance spreadsheets are updated regularly and complaint, I.E, safeguarding spreadsheet, supervisions and spot checks etc. Personal Attributes: Reliable and hard working Flexible and good time management Ability to show warmth and compassion Ability to build and maintain rapports Ability to cope well under pressure Ability to cope with change in a fast paced environment Qualifications: Knowledge of service provision in the care profession Effective in all forms of communication Experience of working with a customer focused business Confident in decision making To have or be working towards a diploma level in Health and Social Care or equivalent Experience of working in a care or residential setting with suitable length of experience and qualification. Completed the Care Certificate Key Competencies: To be able to plan, allocate and evaluate the workload of all staff. To understand and implement legislation and regulations relevant to care and support staff and user groups. To be able to maintain and communicate administrative systems. To be able to select and effectively supervise all care staff working in sheltered accommodation. To be able to arrange the implementation of induction and other relevant training programs, and to identify and communicate on-going training needs. To be able to establish and maintain effective positive working relationships. To be able to maintain good assessment and review procedures within a re-abling framework which become the foundation for appropriate care and support plans for all customers living in the Extra Care Scheme. To be able to ensure that appropriate kinds of re-abling interventions take place to meet the customer’s needs and requirements. To liaise with other agencies involved with the Extra Care Scheme and with the residents to ensure the provision of integrated services. To have a good working knowledge of Health and Safety and confident in its communication

Our well established multi office independent client is looking for an experienced Property Manager to join their susseful business in Romford RM1 The successful applicant will help be responsible for a portfolio of properties; therefore, they must be able to manage their own workload, be able to work closely with others and keep on top of any issues and prioritise jobs as necessary. Responsibilities include but will not be limited to: • Working with a team of Property Managers, • Team meetings, • Dealing with legal notices, • Updating and making sure Property files are complient, • Have the ability to demonstrate a track record of managing rental properties, • Be fully conversant with current regulation/ legislation and processes surrounding APT Property Management, • EPC's and Gas safety certificates, • Dealing with contractors on behalf of Landlords & tenants, • Striving to exceed customer expectations, • Handling complaints and providing solutions, • Maintaining policies and procedures in accordance with company policies, • Maintenance coordination The Successful Applicant will need to possess the following skills: • Must have at least 1 year experience in Property Management or Administration of Property Management, • Minimum 1 years residential Portfolio Management Experience, • The candidates must have intermediate computer literacy, • Experience of lettings/property management software packages, • Be able to manage their own workload The hours will be: Monday to Friday 8.45am to 6.00pm Salary range will be: between £29.000pa - £34.000 28 days holiday including bank If this role is of interest to you and you and you have the experience the role requires, please send us your most up to date CV and contact details to either Kelly or Steve Bastow Irwin Recruitment. Due to the high volume of enquiries that we receive, we are not always able to respond to all CVs. If you have not received a response within one week, please assume that your application has been unsuccessful in this instance

Estate Services Officer Temporary Contract – 6 Months + (potential for temp-to-perm) Hybrid Working, Barking ⏰ Monday–Friday, 8am–5pm (40 hours per week) £18–£22 per hour Umbrella (dependent on experience) We are seeking a proactive and customer-focused Estate Services Officer to support the delivery of estate services across a portfolio of residential estates. Working closely with the Grounds Maintenance & Caretaking Contracts Manager, you will help ensure estates are clean, safe, and well-maintained while delivering excellent customer service to residents. Key Responsibilities Support the management of grounds maintenance, caretaking, and waste contracts. Carry out estate and block inspections, identifying and reporting issues. Monitor contractor performance and ensure service standards are maintained. Manage fly-tipping and waste-related issues, coordinating timely resolutions. Respond to resident enquiries and complaints in a professional and empathetic manner. Maintain accurate records, reports, and administrative systems. Raise purchase orders and liaise with contractors as required. About You Strong organisational and administrative skills. Excellent communication and customer service skills. Able to manage competing priorities in a busy environment. Experience in housing, estate services, facilities management, or a similar environment is desirable. Proficient in Microsoft Office. This is an excellent opportunity for someone who enjoys a varied role, combining office-based administration with on-site estate management, and is passionate about delivering high-quality services to residents. Apply now to be considered

Product Delivery Executive What is this job? You are the person responsible for making sure passengers have a great experience on a cruise ship. Think of yourself as a mix of: • Hotel Operations Manager, • Customer Experience Manager, • Quality Control Manager, • Project Manager Your job is to travel to cruise ships, check everything is working properly, identify problems, improve services, and make sure guests are happy while the company hits its revenue targets. What would I actually do day-to-day? 1. Make sure the guest experience is excellent You'll constantly ask: • Are passengers happy?, • Is the food, entertainment, housekeeping, and service meeting company standards?, • Are there recurring complaints?, • What can be improved? You'll review surveys, customer feedback, and ratings, then work with ship management to fix issues. 1. Visit ships and inspect operations You'll regularly travel to cruise ships and: • Walk around the ship, • Check service quality, • Audit standards, • Speak with managers, • Identify problems, • Ensure company policies are being followed This isn't a desk-only role. Expect travel and time onboard ships. 1. Work with ship managers You'll be the main support person for: • Hotel Directors, • Guest Services Managers When they have operational issues or need guidance on improving guest experience, you'll help them. 1. Improve products and services If passengers complain about: • Entertainment, • Dining options, • Cabin experience, • Guest activities, • Service processes You'll analyse the feedback and recommend improvements. 1. Track business performance The company isn't just interested in happy guests. You'll also monitor: Revenue generated onboard Costs Customer satisfaction scores Operational performance Then you'll prepare reports for senior leadership. 1. Manage refurbishment and maintenance projects You'll help oversee: • Hotel area refurbishments, • Repairs, • Equipment issues, • Improvement projects Basically making sure the passenger-facing parts of the ship stay in good condition. Who would be a good fit? Someone who has: Managed hotels, resorts, or hospitality operations Strong customer service background Experience leading teams and influencing managers Good problem-solving skills Comfortable analysing reports and performance metrics Willingness to travel frequently Cruise experience is a bonus, not a requirement. What are they really hiring for? The role is roughly: 40% Guest Experience & Quality Control 30% Operational Management 20% Stakeholder/Relationship Management 10% Reporting & Analysis "You are the company's eyes and ears onboard the cruise ships, making sure passengers are delighted, operations run smoothly, standards are met, and the business remains profitable." must have full uk driving licence as will be expected to travel as well as a valid passport 1/2 in office based in purfleet . this is an exciting role for someone who wants to travel has organisation skills and is a great people person can see problems and solve them

A fast-growing and reputable early-years childcare and education provider is seeking an Operations Manager to deliver on their strategic priorities and make sure all sites are safe, well-maintained and fully compliant. The Operations Manager will have previous experience working in a similar operations role, ideally have experience working in an EYFS setting, and have proven experience executing company strategies. In addition, the Operations Manager will have excellent financial, leadership, communication, relationship-building and problem-solving skills. You must know H&S legislation and have HR/personnel development experience. Having successfully achieved the Investors in People standard at their main site, our client is now rolling this approach out across the entire organisation. This reflects a long-term commitment to developing its people, strengthening leadership, and ensuring employees experience the same high standards of support and development wherever they work. Key Responsibilities Deliver the Company’s strategic priorities and agreed objectives, ensuring progress is tracked and reported Have all sites meet or exceed agreed KPIs and work with senior management to create these metrics Be responsible for keeping all sites fully Ofsted and EYFS compliant, ensuring all safeguarding policies are current and designated leads are trained Be involved and provide input in the due diligence for future acquisitions Be responsible for future site launches and work with the relevant authorities to ensure operational readiness Keep staffing levels across sites always maintained at or above required ratios Be the key point of contact for nursery managers and be accountable for their performance and development Oversee the quality of all sites, identify any best practices and share across the group Make sure all site H&S legislation is fully compliant and that all sites are kept safe, clean and well-maintained Work with the Finance Manager to ensure each site operates within the agreed budget Oversee the Company’s timesheet system and work with the Support Manager to report key data to aid in future planning Review and update all nursery policies and procedures Handle any complaints professionally and promptly, in line with policy Be responsible for enrolling the Investors in People programme to other sites across the business Ensure families are informed, welcomed and valued, while maintaining a positive atmosphere at all sites Be responsible for the content and tone of all staff-facing internal communications, aligning with the Company’s values Oversee the Before & After School Club operations and make sure they are run to the same high standards as the nurseries Renew all Company-related affiliations and insurances Make sure the Company operates in full compliance with UK GDPR and data protection legislation Be prepared to lead the Company and cover for any business-related matters during the CEO’s absence Knowledge, skills and qualifications required: Proven experience working as an Operations Manager or similar Demonstrated ability to develop and execute strategies aligned with organisational goals Be able to manage across multiple sites simultaneously Excellent financial acumen, including budget management and cost control Strong communication, leadership, relationship-building, problem-solving, and teamwork skills Thorough working knowledge of health and safety legislation Have some experience with HR and personnel development experience Is ambitious and driven Is professional and discreet Desirable: Expert and current knowledge of the EYFS framework and Ofsted inspection methodology Holds or is working towards a senior safeguarding qualification Salary: £48,000 - £55,000 Benefits: yearly bonus, 31 days annual leave incl. bank holidays + add. 2 days & birthday leave, 1 free childcare place

Duties and Responsibilities: Reports to the Branch Registered Manager. Ensuring all staff working in the Extra Care Scheme know their roles and attendance requirements. To ensure that the company priority of a re-abling, outcome-focused ethos is always communicated. Ensure all support plans and risk assessments are person centered and reviewed regularly. Ensure all supervisions and spot checks are completed and up to date. Ensure rotas are covered, and cover shifts if there is no other alternative. Participate in the On Call of the service, including holding a work phone. To provide ‘hands on’ care and support as and when required Liaising with the Housing Providers manager on site to ensure a coordinated approach is working for the customer. Communicating effectively internally and externally in writing. To ensure that all necessary computerised and manual records are up to date and compliant. Implementation of complaints procedure. Ongoing liaison with all clients, customers / relatives, social workers and any other external agencies. Providing a range of operational, managerial and administrative support for the development and ongoing existence of the Residents’ Committee at the scheme. Preparation of regular company reports as needed. Ensure training needs of all staff working in the scheme are communicated to the training team effectively. Ensuring to maintain the training Matrix, both E-learning and face to face. Ensuring all staff who are outstanding training or due to expire is communicated to the training team and put onto the training diary. To undertake regular risk assessments, staff spot checks, and reviews with customers To attend relevant training as and when required Ensuring information is up to date, maintaining Health and Safety records and provide practical and emotional support to all staff and customers when required. Ensure all folders maintained in the office are up to date and compliant, I.E the complaint folder, incident forms and time sheets etc. Manage and assist the senior support workers with medication and medication returns Audits of Mar charts and Log sheets Assisting Employee’s with their Training, I.E online courses and completion of the care certificate booklet. To assist the Training department in marking the Care Certificate Booklet and ensuring all pages are signed off correctly. To ensure all compliance spreadsheets are updated regularly and complaint, I.E, safeguarding spreadsheet, supervisions and spot checks etc. Personal Attributes: Reliable and hard working Flexible and good time management Ability to show warmth and compassion Ability to build and maintain rapports Ability to cope well under pressure Ability to cope with change in a fast paced environment Qualifications: Knowledge of service provision in the care profession Effective in all forms of communication Experience of working with a customer focused business Confident in decision making To have or be working towards a diploma level in Health and Social Care or equivalent Experience of working in a care or residential setting with suitable length of experience and qualification. Completed the Care Certificate Key Competencies: To be able to plan, allocate and evaluate the workload of all staff. To understand and implement legislation and regulations relevant to care and support staff and user groups. To be able to maintain and communicate administrative systems. To be able to select and effectively supervise all care staff working in sheltered accommodation. To be able to arrange the implementation of induction and other relevant training programs, and to identify and communicate on-going training needs. To be able to establish and maintain effective positive working relationships. To be able to maintain good assessment and review procedures within a re-abling framework which become the foundation for appropriate care and support plans for all customers living in the Extra Care Scheme. To be able to ensure that appropriate kinds of re-abling interventions take place to meet the customer’s needs and requirements. To liaise with other agencies involved with the Extra Care Scheme and with the residents to ensure the provision of integrated services. To have a good working knowledge of Health and Safety and confident in its communication

Our well established multi office independent client is looking for an experienced Property Manager or Property management Administrator, to join their busy Property Management department Hub in Romford RM1 The successful applicant will help be responsible for a portfolio of properties; therefore, they must be able to manage their own workload, be able to work closely with others and keep on top of any issues and prioritise jobs as necessary. Responsibilities include but will not be limited to: • Working with a team of Property Managers, • Team meetings, • Dealing with legal notices, • Updating and making sure Property files are complient, • Have the ability to demonstrate a track record of managing rental properties, • Be fully conversant with current regulation/ legislation and processes surrounding APT Property Management, • EPC's and Gas safety certificates, • Dealing with contractors on behalf of Landlords & tenants, • Striving to exceed customer expectations, • Handling complaints and providing solutions, • Maintaining policies and procedures in accordance with company policies, • Maintenance coordination The Successful Applicant will need to possess the following skills: • Must have at least 1 year experience in Property Management or Administration of Property Management, • Minimum 1 years residential Portfolio Management Experience, • The candidates must have intermediate computer literacy, • Experience of lettings/property management software packages, • Be able to manage their own workload The hours will be: Monday to Friday 8.45am to 5.15pm (Sociable working hours.) Salary range will be: between £29.000pa - £30.000 28 days holiday including bank If this role is of interest to you and you and you have the experience the role requires, please send us your most up to date CV and contact details to either Kelly or Steve Bastow Irwin Recruitment. Due to the high volume of enquiries that we receive, we are not always able to respond to all CVs. If you have not received a response within one week, please assume that your application has been unsuccessful in this instance