49 Best service delivery manager Jobs in Dagenham (May 2025)

JOB DESCRIPTION Springout House Ltd : 16 Plus Semi Independent 24/7 provision POST: Support Worker LOCATION: Barking and Dagenham RESPONSIBLE TO: Placement Manager SHIFT PATTERN: 3 1/2 days on and 3 1/2 days off. Day Shift: 8am - 8pm, Night Shift: 8pm - 8am (Sleep In) You will not be working 24 hours a day. You will be working 11 hours a day with a 1 hour break. JOB PURPOSE: We are looking for Support worker who know what it takes to support young people between the ages of 16-18 living in semi-independent provision. You will be a ‘Key Person’ in making sure the young people are kept safe, gain independent living skills and feel happy and supported in their living environment. You will be very much part of a well-established, welcoming and enthusiastic team of wellbeing Workers. The successful candidate will be provided with full training but must be proactive, positive, approachable, non-judgemental and have a good sense of humour. You will also need to have the ability to make on the spot decisions and be ready to sometimes deal with challenging situations. KEY RESPONSIBILITIES DELIVERING SERVICE • To provide empathetic and practical support to young people living in the accommodation, including one to one and group support. Support independent living and transition into the community. Budgeting Support College attendance Key session one to one • Help maintain an inclusive and supportive environment where the young people live. • Liaise with social workers, mental health and other professionals on behalf of the young people. • To have the young people’s needs at the fore at all times, using communication, motivation and coaching skills to support people to achieve their goals and aspirations in line with their support. plans. • Work within Springout House 's policies and style of operation - this will include tasks and day to day decision making. • Whilst developing a rapport with people based on respect and honesty, the post holder will work within clear professional boundaries at all times. • Enabling and encouraging people to find out about local services and facilities within their community and facilitate access to alternative services where specific needs are identified. • Encouraging people to recognise understand and manage factors that affect their mental wellbeing and physical health. • Participate in assessing and reviewing support needs and in identifying and co-ordinating internal and external services, reviews and referrals in response to these. • Keep appropriate and accurate records of interventions with people, and inform other staff of relevant issues. • Contribute to the protection of individuals from the risk of abuse and harm to self and others who use our service. • Encourage the people we support to be involved in the development and operation of the service, facilitating appropriate consultation and participation. • To work as a team member, sharing information and supporting colleagues. • Engage with community events, meetings and forums to promote the service. • To work with the team to ensure the service specific lone working procedure is adhered to at all times and regularly reviewed for effectiveness. • Ensure effective incident and complaint recording though the appropriate process. • Proactively contribute to continuously improving the service by making positive suggestions, providing constructive feedback and assisting in the implementation of agreed new ways of working. • Act in accordance with the provisions of the Data Protection Act 2018 and information governance policies. • Comply with legal and regulatory requirements such as provisions set out in the Health and Safety at Work Act 1974. • Complete relevant Health and Safety checks where appropriate. • Share responsibility for good health and safety practices, including participating in fire drills and risk assessments, reporting to line-management any matters of concern and attend health and safety training. TEAM WORK • Be a member of the staff team working to provide a safe, sound and supportive environment. DEVELOPMENT • Undertake the Staff Induction Programme, and assist, as requested, in the induction and training of new staff, students and volunteers. • Participate in staff meetings, supervision meetings, training, team development sessions and other meetings as required, reporting back to the team as appropriate. • Undertake development activities as necessary and appropriate to the role. DELIVERING EQUALITY • Foster the equality, diversity and rights of others by ensuring people are respected and valued as individuals • Promote the rights and needs of people who use P3 services in the community. • Work within the framework of Springout House ’s equality and diversity policy at all times. OTHER • The employee must be able to respond flexibly to their hours of work in accordance with Service Delivery • Undertake all duties in accordance with all P3 policies and work towards their continuing development and implementation. All job descriptions are subject to periodic review. This job description covers the range of duties required. It is Springout House policy to, wherever possible, reach agreement on changes, however if this is not possible, Springout House reserves the right to change the job description in line with the needs of the organisation. Experience It is essential that you are able to demonstrate experience of one of the following: • At least one years experience of providing support in Children’s home or 16 Plus accommodation environment or working with young people with challenging behaviour and difficult to place children. OR: • Personal experience of using young persons services OR: • At least three years experience of providing care and/or support services within another social care setting for children and young people . • Previous experience of working with young people Knowledge and Understanding • Must have a sound understanding of the support needs of young people who use our services • An understanding of Supporting People legislation • Knowledge of issues surrounding The Children Act 1989 and the Children Act 2004 Changes in Children Social Care Safeguarding and Child Protection • Knowledge and understanding of different stages of child development • Basic understanding of computers Skills and Abilities • Able to work on own initiative • Able to work as an integral member of a team • Must be able to establish and maintain constructive relationships with a wide range of people including providers in external agencies • Must demonstrate effective interpersonal and communication skills • Must have ability to maintain accurate records • Work flexibly to respond to the needs of the service • Must be able to respond flexibly to the needs of people we support • Ability to empathise and communicate effectively with young people. Qualifications • NVQ/QCF Level 3 or 3 in Children social care field • There must be substantial evidence of commitment to personal and career Employment terms detailed below: You will be working on a full-time rota basis of 37 hours a week. Your salary will be £12.21 per hour, payable on terms set out in your contract of employment. Your annual income will £20,049 per annum. You be supporting the young people 16 to 18 years old, independent living skills. You will be encouraging school attendance, providing key-work sessions and community activities development relevant to the post.

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