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Join Mitie – the future of high performing places. ROLE: Site Based Cleaning Manager HOURS: Monday to Friday, 8am - 5pm, (flexibility required to meet business needs) LOCATION: Norwich, Norfolk, NR1 1EF The primary focus of this role is the delivery of operational activity to meet annual KPIs and SLAs (Service Level Agreements). The role involves the management and integration of multiple teams or units where there is a high degree of risk, impact, scale, or complexity. It carries full managerial accountability for the leadership of the cleaning function and the delivery of a professional service aligned to contractual service level agreements. Role Responsibilities: • Lead, coordinate, and control multiple teams to ensure staff are developed, utilised, and deployed effectively. Maximise employee performance and motivation to meet organisational standards and requirements., • Develop and implement plans, schedules, and improvement programmes to deliver ongoing monthly, quarterly, and annual KPIs, SLAs, and departmental objectives., • Maintain and build strong relationships with stakeholders to ensure service level agreements are achieved and favourable terms are agreed with suppliers to suit business needs., • Ensure cleaning supplies are ordered to meet usage requirements at appropriate cost and quality levels, in line with stakeholder requirements and contractual agreements., • Ensure all equipment is appropriately maintained and fit for purpose. Confirm operators are fully trained and capable of using equipment in line with all health, safety, environmental, and regulatory requirements., • Monitor and manage budgets and expenses. Ensure product pricing is developed and agreed with stakeholders to cover agreed costs and service level agreements., • Ensure all records are kept accurately and consistently. Collect, collate, and analyse service, cost, and performance information, and generate management information for senior leadership. What we are looking for: • Proven experience in cleaning management, • Hands-on customer service experience, • A strong understanding of cleaning procedures and best practice, • Knowledge of health and safety requirements, and environmental and quality standards relevant to cleaning services, • A good understanding of industry innovation and company standards, • Excellent communication and organisational skills, • Consistent and effective management style, • Proactive approach to problem-solving and service improvement There’s a place for you at Mitie, join us today!

Job Title: Registered Care Manager Salary: £35000-£45000 per annum (Based on experience) The Care Manager Role: We are seeking an experienced and compassionate care manager to join our team. In this role, you will be responsible for overseeing the delivery of care services, managing a team of care staff, and ensuring that our clients receive the highest standard of care. The ideal candidate will have a strong background in care management, excellent leadership skills, and a deep commitment to providing person-centered care. About Us: Verity Healthcare Limited is a trusted provider of high-quality care services dedicated to enhancing the lives of individuals in our community. We provide domiciliary care services and are committed to delivering compassionate and personalized care that meets the unique needs of each of our clients. Our team of professionals is passionate about making a positive difference in the lives of those we serve. Care Manager Key Responsibilities: Oversee the day-to-day operations of care services, ensuring that all clients receive high-quality, person-centered care. Manage, support, and mentor a team of care staff, including scheduling, performance evaluations, and ongoing training. Develop and implement individualized care plans in collaboration with clients, families, and healthcare professionals. Conduct regular assessments and reviews of care plans to ensure they meet the changing needs of clients. Ensure compliance with all relevant regulations, standards, and policies, including CQC requirements. Handle client inquiries, concerns, and complaints, resolving issues in a timely and effective manner. Monitor and manage the budget for care services, ensuring efficient use of resources. Maintain accurate and up-to-date records, including client care plans, staff schedules, and incident reports. Build and maintain positive relationships with clients, families, staff, and external stakeholders. Care Manager Requirements: Proven experience as a care manager or in a similar role within the healthcare or social care sector. Must have a full UK driving license. Strong understanding of care regulations, standards, and best practices. Excellent leadership and people management skills, with the ability to inspire and motivate a team. Exceptional communication and interpersonal skills, with a compassionate and empathetic approach. Ability to develop and implement effective care plans tailored to individual client needs. Proficiency in managing budgets, resources, and scheduling. Relevant qualifications in health and social care, such as a Level 5 Diploma in Leadership for Health and Social Care. Experience with CQC inspections and compliance is highly desirable. Benefits: Competitive salary with opportunities for career progression. Comprehensive health and wellness benefits. Support for ongoing professional development and training. Flexible working arrangements and a supportive work environment. The opportunity to make a meaningful difference in the lives of clients. How to Apply: If you are a dedicated care manager with a passion for delivering exceptional care, we would love to hear from you. Our Commitment to Safer Recruitment: Verity Healthcare is committed to safeguarding and promoting the welfare of our clients. As part of our safer recruitment process, all successful applicants will be subject to a thorough vetting process, including Enhanced Disclosure and Barring Service (DBS) check. Verification of qualifications and experience. Comprehensive reference checks, including a recent employer reference.

AM2 Centre Manager / AM2 Assessor Salary: £44,844 – £48,646 Location: Norwich The Opportunity A brand-new AM2 Assessment Centre is being launched in Norwich, creating an exciting opportunity for an experienced electrician to step into a rewarding role within the training and assessment sector. This is an ideal move for someone looking to come off the tools while still staying closely connected to the electrical industry and supporting the next generation of electricians entering the trade. You do not need previous assessing experience to be considered. Full assessor & NET accreditation can be provided for the right individual. The Role You’ll play a key role in the setup, delivery and day-to-day running of a modern AM2 assessment facility, supporting apprentices through the final stage of their Electrical Installation apprenticeship. Responsibilities will include: • Conducting and overseeing AM2 assessments, • Supporting candidates throughout the assessment process, • Ensuring assessments are delivered in line with NET requirements, • Managing assessment schedules and workshop operations, • Maintaining tools, equipment and assessment bays, • Supporting quality assurance and compliance processes, • Working closely with employers, apprentices and training teams, • Helping shape and develop a brand-new assessment centre This is a hands-on role where your industry experience and practical knowledge will be highly valued. What We’re Looking For We’re keen to speak with experienced electricians who have strong occupational competence and want to transition into training and assessment. Minimum requirements: • ECS/JIB Gold Card, • Level 3 Electrical Installation qualification or equivalent, • 18th Edition Wiring Regulations, • 2391 (or willingness to work towards), • Strong practical electrical installation experience The following would be advantageous, but not essential: • Assessing or teaching experience, • Experience mentoring apprentices or junior electricians Why Apply? • Excellent work/life balance compared to site work, • Opportunity to move into education and assessment, • Fully funded assessor/IQA training available, • Be involved in launching a brand-new AM2 centre, • Stable long-term career pathway, • Strong pension and holiday entitlement, • Opportunity to directly support and develop apprentices entering the trade Ideal Backgrounds This role could suit someone currently working as a: • Installation Electrician, • Approved Electrician, • Electrical Supervisor, • Testing Electrician, • Qualifying Supervisor, • Electrical Trainer, • Electrical Lecturer, • Electrical Assessor Benefits include • Excellent pension schemes (LGPS / Teachers’ Pension Scheme), • Generous annual leave allowance, • Fully funded CPD, teaching and assessing qualifications, • Free occupational health and wellbeing services, • Medical cashback plan (dental, opticians, counselling etc.), • Corporate discount and cashback scheme, • Interest-free travel loans, • On-site nursery access, • Free eye care vouchers and discounts on glasses, • Cycle to Work salary sacrifice scheme, • RAC vehicle and breakdown cover discounts, • Benenden Health private healthcare support, • Civil Service Sports & Social Club membership, • Discounts/free trials at Nuffield Health gyms, • Discounted access to on-site cafes, restaurants, hair & beauty facilities, • Strong work/life balance compared to industry/site work, • Long-term career development and progression opportunities, • Support transitioning from industry into education/training roles, • Inclusive and supportive working culture, • Enhanced wellbeing and safeguarding support systems, • Opportunity to directly support apprentices and future electricians entering the trade

HD Tech Recruit are working with a well-established company based in Norfolk to recruit an experienced HR Manager This is a key management role, reporting to the Directors and General Manager, with responsibility for overseeing day-to-day operational duties, managing teams, and ensuring standards, compliance, and performance are maintained across the business. Main Purpose of the Role The successful candidate will support the senior leadership team by managing daily operational requirements, leading staff, resolving issues, and helping drive continuous improvement across the organisation. Reports To Directors and General Manager Hours of Work 50 hours per week, as required by the role. Essential Technical and Management Skills The successful candidate will have: A strong understanding and practical application of good people management practices Leadership and line management experience Strong problem-solving and tactical decision-making skills Excellent written and verbal communication skills, including face-to-face and telephone communication at all levels Knowledge of industry best practice and incident management systems Experience in training design and delivery A good understanding of current legislation and regulations relevant to the industry Essential Personal Attributes The ideal candidate will be: Highly organised, with strong time management and prioritisation skills A confident leader and team player Able to build productive internal working relationships Firm but fair when dealing with complaints, performance, or disciplinary matters Self-motivated and able to use their own initiative Committed to change, development, and continuous improvement Determined, resourceful, and results-driven Cooperative, flexible, and professional in their approach Desirable Previous Experience Previous experience in the following areas would be beneficial: Line management or supervisory experience At least 2 years’ experience in a similar managerial role Design and delivery of driver induction and training programmes Experience working within a transport, logistics, freight, or similar operational environment Benefits The company offers a strong benefits package, including: Salary exchange scheme to help maximise personal income and future pension contributions Personal accident cover Employee of the Month scheme Christmas bonus gift vouchers 24/7 access to doctors and dentists, with prescriptions delivered to your door Benefits extended to immediate family members Access to legal professionals and wellbeing consultants One-to-one support covering legal disputes, dietary and meal planning, smoking cessation, and more Death in service scheme worth £100,000 plus annual salary Discounted gym membership at Gain Fitness

Project Manager | Tech4Good | £60-70k | Hybrid (3 days Norwich) We have an exciting opportunity for a Project Manager to join a fast-moving business delivering complex hardware-enabled products and services that make a real impact. The Project Manager will drive end-to-end delivery of software, IT and hardware development projects, working across new product releases, business improvement initiatives, procurement & supplier coordination. Location: Hybrid – 3 days per week in Norwich Salary Package: £60-£70k (no bonus) Sponsorship: Not applicable The Project Manager will report into the Programme Director, working closely across operations and manufacturing teams, while engaging with internal stakeholders and external suppliers. The Project Manager will: • Lead end-to-end delivery of hardware-enabled, software and IT products from concept through to live service, • Coordinate cross-functional teams including operations, manufacturing, procurement, supply chain, • Manage new products introduction & drive internal business improvement initiatives, • Manage supplier relationships and stakeholder communication The Project Manager must have: • Experience delivering complex projects across hardware, software, and operational environments, • Strong IT background, • Project management qualification (e.g., Prince2, Agile PM), • Excellent stakeholder management

Job Overview We are seeking an experienced and dynamic R&D Manager to lead our research and development team. The successful candidate will be responsible for ensuring the successful development of innovative, compliant, and manufacturable hot and cold water dispensing products. This role balances technical leadership with commercial and regulatory awareness, ensuring projets are delivered on time, within budget, and meet all specification, quality standards and scalability requirements supporting Borg & Overström’s reputation for design excellence and reliability. Key Responsibilities • Leadership and People Management: Lead, coach, mentor, and develop the R&D team, fostering a culture of innovation, accountability, and continuous improvement., • Product Development and Delivery: Ensure robust planning, resource assignment, and prioritization across mechanical, electrical, software, and testing functions., • Lifecycle Management: Oversee Engineering Change Requests (ECRs) to ensure timely implementation and alignment with business priorities., • Collaboration: Work closely with Quality, Supply Chain, Production, Operations, Technical Support, Customer Value Streams, and Portfolio Management to ensure seamless product introduction and continuous improvement., • Innovation and Continuous Improvement: Foster excitement and drive innovation aligned with the product roadmap strategy, ensuring a unified approach to product development., • Quality and Compliance: Approve and track design verification and validation plans, ensuring they meet internal and regulatory expectations. Key Skills and Attributes • Proven leadership and people management skills, with at least five years of experience in a similar role., • Strong communication abilities to ensure alignment across departments., • Proficiency in CAD systems, project management systems, and enterprise systems., • A proactive, collaborative, and solution-oriented mindset., • Able to influence, challenge constructively, and drive accountability in others., • Strong understanding of compliance, risk assessment and design controls, • Comfortable operating in a fast-paced SME or mid-sized manufacturing environment Success in This Role Will Look Like • Consistent delivery of new products and lifecycle upgrades in line with the product strategy — meeting programme timelines, technical specifications, cost targets, quality standards, and scalability requirements., • Measurable improvement in product reliability and in-field performance, reflected in reduced quality incidents, warranty claims, and reactive engineering workload., • Clear, trusted ownership of the NPD process across the business, resulting in strong alignment between R&D, Quality, Production, Supply Chain, Operations, Customer Value Stream, and Technical Support teams., • A confident, capable, and high-performing R&D organisation, with engineers who are well coached, engaged, technically disciplined, and consistently executing to common standards., • Robust engineering governance, including effective design reviews, validation activities, and change control processes that support predictable delivery and smooth production handover., • Increased confidence across internal stakeholders and external customers in Borg & Overström’s product development capability, technical leadership, and long-term range stability. We're Borg & Overstrom, manufacturers of beautiful, sustainable filtered drinking water coolers and tap systems. Since the launch of our first water dispenser we have remained committed to delivering, quality, market leading products coupled with excellent customer service. Pay: Up to £60,000.00 per year If this role excites you, then get in touch to find out more...

An exciting opportunity has arisen for a Client Success Manager to join a fast-evolving technology business during a period of continued growth and transformation. This is a fantastic opportunity for an ambitious and technically-minded individual ready to step into a broader leadership role. Combining people management, client engagement and operational oversight, this position will play a key role in driving service performance and supporting the continued growth of the business. The successful candidate will act as the bridge between clients, technical teams and internal stakeholders - ensuring a high standard of support delivery while developing and mentoring a small team. Joining a business where visibility and collaboration are key, this role is well suited to someone who enjoys building relationships and leading from the front. Monday to Friday, 9:00am – 5:30pm hours with hybrid working available (approx. 1 day per week in the office). Salary is offered between £38,000 - £40,000 DOE. The Company This specialist technology business delivers software and support solutions to professional services clients across the UK. Operating within a niche and highly client-focused sector, they work closely with organisations to support business-critical systems and platforms. With continued growth underway, the business offers a collaborative and supportive environment where individuals are encouraged to take ownership, contribute ideas and grow alongside the organisation. Benefits • 25 days holiday + bank holidays, • Additional birthday day off, • Medicash plan, • Company sick pay scheme, • Pension scheme, • Free onsite parking, • Flexible approach to working hours where required, • Genuine progression opportunities within a growing business The Day to Day • Managing the day-to-day delivery of technical support services to clients on a bespoke software product solution., • Acting as the key operational contact for client accounts post-implementation., • Assuring client SLAs are achieved through oversight of team workload and allocation, • Leading, coaching, developing and supporting a small support team, driving performance and development., • Prioritising and overseeing incoming support issues and escalations., • Liaising with software providers and technical teams to troubleshoot and resolve issues., • Building relationships with client stakeholders and maintaining high levels of service., • Supporting onboarding and transition activities following project implementations., • Monitoring service performance, reporting and operational processes., • Driving improvements across support delivery, documentation and ways of working., • Collaborating with engineering and leadership teams to support wider business growth and service development. You Will Have / Be • Experience within a service delivery, service desk, technical support or IT operations environment., • Previous experience managing or mentoring team members, or the ambition and capability to step into a leadership role., • Experience within managed services, software support or technology environments would be highly advantageous., • Exposure to platforms such as Microsoft Azure, service management tools or ITIL-aligned environments would also be beneficial., • Strong client-facing communication skills and relationship-building abilities., • Technical understanding of Microsoft environments, cloud platforms and IT infrastructure., • Ability to confidently prioritise workload and manage escalations., • Commercial awareness and a solutions-focused mindset., • Strong organisational skills with attention to detail., • Comfortable working in a fast-paced, evolving environment. How to Apply To hear more details about this opportunity, please email your CV to Rebecca Headden – Business Partner at R13 Recruitment. If you do not hear from us within 5 working days of submitting your CV, please assume you have been unsuccessful on this occasion. For candidates applying from outside the local region, please include a brief covering note outlining your relocation plans, current location, and anticipated timeframe for moving. Applications without this information may not be considered further.

36 hours per week, 52 weeks per year £34,421 – £41,074 per annum We are looking for someone passionate about the Plumbing & Heating industry with teaching, assessing and/or IQA experience to teach and assessor the next generation of Plumbing Apprentices. This is a field that is in demand and is a growth area for CCN Apprenticeships. We are looking for a Lecturer/Assessor to join a team who deliver, assess and/or IQA for Plumbing apprentices. If you have recent experience in this area, are highly motivated and passionate about supporting others to develop, we'd love to hear from you. You must be a confident communicator who is people focused and able to build relationships quickly. This will be in addition to your strong organisational ability, IT skills and self-reliance. You will have a minimum of 3 years work experience in your sector, a Level 3 Plumbing & Heating Qualification or above, an Assessor Award or Teaching Qualification and/or IQA qualification, if you do not have a teaching or assessing qualification this is something we can offer as part of your development. You will also need good levels of literacy and numeracy. So, if you think you fit the bill, we'd love to hear from you. Please contact Lynda Barnsley - Apprenticeship Delivery Manager, if you would like an informal chat about this post. To apply please visit our website by clicking on the 'apply on company website' button. Closing date for applications:- Monday 1 June 2026 at Midnight As a College we are required to undertake various Safer Recruitment checks as set out within the guidance from the Department for Education Keeping Child Safe in Education. We require all staff to undertake an enhanced Adult and Child Workforce DBS Check and to register with the DBS Update Service. Please note: From 28 November 2020 the government implemented changes to the filtering rules, and we have been instructed that we cannot accept any update service checks on DBS certificates that have been issued before this date. Therefore, a new one must be completed with City College Norwich.

Bus/Coach Driver We are looking to appoint two Bus/Coach Drivers on a part-time, term time only basis. The salary for these permanent posts is £11,075 per annum, which is pro-rated from a full-time salary of £28,714 per annum and is based on a basic hourly rate of £14.11. The post holders will work 20 hours per week over 34 weeks per annum. The working pattern will be agreed with the line manager. Additional overtime hours are likely to be available during term time by mutual agreement, subject to the operational needs of the school. Under the direction of the Transport & Logistics Manager, the successful applicants will operate the school buses/coaches and provide a collection and delivery service for school staff and pupils. The ideal candidates will have previous driving experience preferably gained in a school environment and will possess good interpersonal and organisational skills as well as the ability to work alone and under their own initiative. The post holders will have a full driving licence with full PCV/PSV Licence (Category D Entitlement). The successful candidates will be required to demonstrate a flexible approach to working hours. Please note the school strictly complies with the EU Rules for Drivers’ Hours. We have a strategic aim and commitment to increase the diversity of our staff body. We are passionate about the adults in our community being positive role models for pupils of all backgrounds and we also want our staff to reflect the diversity of our pupil body and wider society in general. We would therefore particularly welcome applicants who come from ethnically minoritised backgrounds. For details on how to apply for the role, please click the 'apply' button. Applications should be submitted by midnight on Thursday 21st May 2026. Norwich School is committed to safeguarding and promoting the welfare of children and expects all staff and volunteers to share this commitment. Registered Charity No Co-Educational, HMC: 11-18; IAPS: 3-11

This organisation delivers a broad range of IT, telecoms and technology solutions to a national client base, supporting businesses with infrastructure, cloud, security and connectivity services.

Role: Service Delivery Manager. This is a pivotal leadership role responsible for service performance, client satisfaction, operational governance, and continual service improvement. Proven experience in service delivery or service operations leadership.

Job Title: Compliance and Quality Manager Job Type: Full-Time, Permanent Location: Shipdham, Norfolk Working Hours: Working hours will be Monday to Friday – 8:00am to 6.00pm, with an unpaid lunch break of half an hour. Salary: £45,000.00 to £55,000.00 per annum, to be discussed on application and dependent on experience and skills. Benefits: Pension Scheme Death in Service Company Vehicle Company Mobile Phone Enhanced annual leave based on service (first increase of one day after 2 years) About the Company: Within the Falcon Group is Falcon Tower Crane Services, the largest tower crane supplier in the UK and one of the largest in the world with just under 450 tower cranes nationwide. Falcon Power Generation with 400 generators nationwide along with Falcon Freight who operate a fleet of 37 HGV vehicles with a selection of units supporting artic and rigid HIAB cranes. We are looking for a full-time experienced Compliance and Quality Manager with industry-specific technical expertise to be based within the Health, Safety and Environmental Department. Comprehensive training and continual support to help you excel in the role will be provided. The Role: Working collaboratively across the Group, you will take ownership of depot and field-based compliance and quality assurance activities. You will ensure that all equipment leaving our depots, as well as equipment and operations located at our customer sites, consistently meets company standards, manufacturer requirements, and industry best practice. This is a hands-on role requiring visibility across multiple locations, where you will drive high standards of compliance, safety, and quality throughout the operation. Key areas of responsibility include depot compliance and pre-dispatch assurance, inspection, audit, and quality control, safety communication and workforce engagement, quality systems and reporting, and continuous improvement, standards development, and training. What We’re Looking For: Essential Experience & Qualifications: Proven experience in a compliance, quality assurance, or audit-focused role, ideally within a depot, engineering, or field-based environment Strong knowledge of compliance, inspection processes, and pre-dispatch checks Experience conducting internal audits, inspections, and quality control activities Working knowledge of quality management systems (e.g. ISO 9001) and continuous improvement practices Solid understanding of health & safety regulations and workforce engagement in operational environments Experience developing and maintaining compliance documentation, reports, and performance records Ability to influence and engage operational teams, driving a culture of quality and compliance Full UK driving licence (due to travel between depots and customer sites) Desirable Experience and Qualifications ISO 9001 Internal or Lead Auditor qualification Membership of a professional body such as the Chartered Quality Institute (CQI) Experience working with manufacturer standards and industry best practice frameworks Knowledge of risk management principles Experience delivering training and coaching to operational or field-based teams Background in sectors such as plant hire, construction or engineering. Key Skills & Personal Attributes: Able to communicate clearly and effectively with the ability to delivery excellent customer service on our projects. Able to work independently and as part of a team with a highly supportive and collaborative approach. Excellent time management skills to ensure the workload is carried out effectively. Excellent attention to detail and the ability to work under pressure. Commitment to safety and following company procedures Positive attitude, good timekeeping, and a desire to learn and develop Strong problem-solving abilities and a hands-on approach to tasks. Strong work ethic and a can-do attitude. If you have the experience and ambition to match, we’d love to hear from you

Are you a senior FM or construction professional who can navigate complex PFI compliance while effortlessly managing high-stakes client relationships? Our client is seeking a dynamic SPC Manager to maintain and build upon a strong partnership with their healthcare client. Based full-time on-site in Norwich, you will oversee an established team of specialists, driving performance, managing lifecycle works, and ensuring that any technical or construction risks are expertly mitigated before they impact the client. The Role As the SPC Manager, you’ll: Act as the primary lead for the PFI contract, ensuring seamless delivery of both Hard and Soft FM services across a major healthcare site. Protect and nurture the client relationship, building on a strong foundation established over the last four years through open, relatable, and proactive communication. Mitigate technical and construction risks, focusing heavily on Hard FM compliance and variations where the contract's primary challenges reside. Lead and develop a dedicated team of 4 direct reports, including specialists in Capital Variations, Lifecycle, Performance, and Administrative Support. Oversee contract governance and compliance, working alongside your performance and variation leads to protect the commercial health of the asset. Maintain a visible, on-site presence, driving an integrated approach across all service lines to prevent any operational degradation. Your Skills To be successful in the role of SPC Manager, you must possess at least two of the following three core pillars: A strong background in Construction or Facilities Management at a Senior Level. Extensive, proven experience navigating PFI/PPP contracts. Equivalent senior-level experience working within a Healthcare environments Additional requirements include: Superb relationship-building skills: A high level of social intelligence and the ability to act as a relatable, trusted partner to the client. A balanced leadership style: Strong commercial/technical grit combined with a modern, people-centric approach to team management. Strong technical understanding: A preference for a Hard FM/technical background to effectively address engineering and infrastructure risks. What’s In It For You? This role offers the chance to inherit a contract that is already performing exceptionally well, allowing you to focus on optimization and strategic relationship management. Benefits include: A competitive salary of £90,000 to £95,000 (depending on experience). Free on-site parking at a premier Norwich facility. Standard working hours: Monday to Friday, 9:00 AM – 5:30 PM (with standard 1-hour lunch, flexible to 5:00 PM finish with a 30-minute lunch). Discretionary flexible working: The potential for 1 day per week working from home once embedded, based on performance (non-contractual). The opportunity to manage a crucial public infrastructure asset alongside an established, structured support team. How to Apply? To apply for the position of SPC Manager, click ‘Apply Now’ and send your CV directly to Michael McAllister. Interviews are being arranged swiftly—secure your opportunity to lead this high-profile contract today

My client is looking for an experienced Administration Manager to join their established Financial Planning administrative support team; this is an excellent opportunity to join an incredibly well-established team of wealth management and retirement provision, professionals. My client is one of the county’s leading employers, with excellent opportunities for personal and financial development and a history of facilitating the growth of their staff; their reputation is second to none. This is a pivotal leadership role, responsible for managing a multi‑skilled administration team, ensuring regulatory compliance, driving efficiencies, and delivering excellent outcomes for both clients and advisers. You will oversee workflow across Financial Services on a daily basis, supporting the servicing of existing business, the submission of new investments and play a key role in developing people, processes, and systems in line with business strategy and FCA expectations. Key responsibilities You will have lead, motivate and manage a team of administrators and technical staff (circa 20 team members) You will monitor workloads, allocate work, points of contact, rotas and cover to ensure efficient service of delivery You will oversee administration and technical support across Wealth, Corporate and Protection business You will work closely with the Compliance Manager to ensure FCA and compliance requirements are consistently met and embedded within the team You will promote a strong TCF culture, placing excellent client outcomes at the centre of all support functions You will identify training needs and implement development, coaching and CPD plans You will conduct appraisals, one‑to‑ones, probation reviews and performance management You will recruit, develop and resource the team to meet current and future business needs You will answer and support day‑to‑day product and process queries You will review, improve and implement new processes, efficiencies and system changes You will manage and contribute to projects, including IT and e‑commerce initiatives You will liaise closely with Compliance, Directors, Product Providers and key stakeholders You will provide information to the Senior Management team and Directors around work undertaken by administrators, and where any backlogs may develop You will ensure company values are upheld across all Financial Services staff under your management You will provide management reporting and updates to the Directors You will engage with and ensure most effective use of my client chosen CRM – Intelligent Office. What my client is looking for You will be a confident and capable people manager with strong Financial Services knowledge and a proactive, improvement‑focused mindset. Essential skills and experience: You will have proven experience managing administration teams within Financial Services You will have strong people management, coaching and leadership skills You will have good knowledge of life assurance, pensions and investment products You will have excellent organisational, prioritisation and delegation skills You will possess the ability to analyse workflows and implement efficiencies and improvements You will be a confident communicator, able to motivate, influence and engage teams and stakeholders You will have experience in training, development and performance management Why apply for this position This is a key leadership role within a respected Financial Services business An opportunity to shape and improve systems, processes and team development A chance to become a supportive senior leader, working in a collaborative working environment A chance to focus on quality, compliance and client outcomes — not just volume My client offers long‑term career development within a growing organisation Benefits • Company pension, • 25 days holiday + BH (option to purchase additional holiday each year), • Death in Service 4 x Salary, • Bupa Cashplan, • Annual pay review, • Annual group bonus (discretionary), • Regular work social events, • Support of professional training and development (CII exams)

Hays are recruiting an R&D and Innovation Tax Manager for their client, a Top 10 Accountancy firm. As a Manager you will lead the delivery of R&D and Patent Box services across a varied portfolio of clients. You will take responsibility for client relationships, technical delivery and financial management, ensuring a consistently high standard of service. Working closely with senior leadership, you will also contribute to advisory projects, support business development initiatives and help shape the ongoing growth of the service line. Key Responsibilities Manage a portfolio of R&D and Patent Box clients, acting as the primary point of contact Lead on the preparation and/or review of R&D tax and Patent Box claims Oversee client relationships, ensuring work is delivered to a high standard and within agreed timelines Manage WIP, billing and fee recovery, ensuring effective financial control across your portfolio Provide technical guidance on complex R&D and Patent Box matters Support advisory work, including completion of technical analyses and reports for Partner / Director review. Attend client meetings, including pre-year-end and completion meetings Identify opportunities to add value and proactively contribute to business development activity Team Leadership & Development Manage and support a team, delegating work and ensuring appropriate development opportunities Provide coaching and technical training to junior colleagues Encourage independent thinking and continuous improvement within the team Participate in recruitment and team management activities, including interviews and team oversight Technical & Commercial Focus Maintain strong technical knowledge of R&D and Patent Box legislation Keep up to date with changes in tax legislation and identify emerging opportunities for clients Contribute to internal training initiatives and wider knowledge sharing Support the preparation of proposals, fee quotes and client tenders Demonstrate commercial awareness, including pricing strategies and client profitability Drive efficiencies through improved processes and adoption of new technologies Skills & Experience Significant experience in R&D Tax Relief and/or Patent Box Qualified or qualified by experience (ACA / ACCA / ATT / CTA or equivalent) Strong technical and analytical capability Proven experience managing client relationships and delivering complex projects Commercially aware, with experience managing fees and WIP Strong communication skills, with the ability to engage effectively at all levels Experience managing and developing teams What's on Offer A varied and technically interesting portfolio of work Clear progression opportunities within a growing and ambitious team A collaborative and supportive working environment Flexible and hybrid working options The opportunity to play a key role in shaping the growth of the R&D and Innovation offeringThis is an excellent opportunity for an ambitious R&D Tax professional looking to take the next step in their career within a forward-thinking and dynamic firm. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

We are currently looking for an experienced Flow Team Leader to join our night shift Manufacturing team. This is a key leadership role responsible for driving performance across designated production cells, ensuring we consistently deliver against our Safety, People, Quality, Volume and Cost (SPQVC) objectives. Reporting to the Value Stream Manager, with a secondary reporting line to the Head of Production, you will play a critical role in embedding Lean manufacturing principles, engaging and developing teams, and supporting the delivery of factory targets. The Role As a Flow Team Leader, you will provide strong, visible leadership across your production area, guiding Cell Leaders, Setters and Operators to achieve operational excellence. You will champion a proactive safety culture, drive continuous improvement, and ensure the highest standards of quality and efficiency are maintained. You will lead by example, creating an engaged and motivated workforce while supporting the wider manufacturing strategy. Key Responsibilities Safety Lead and promote a proactive safety culture with zero tolerance for non-compliance Carry out regular safety walks and ensure risk assessments are reviewed and updated Investigate incidents and near misses promptly and thoroughly Drive correct PPE usage and safe working standards at all times People Lead and manage a team of circa 30 direct reports Drive high levels of attendance, engagement, and performance Manage absence, holidays, and performance in line with HR policies Ensure all team members are fully inducted, trained, and supported Coach, develop, and mentor team members, identifying opportunities for growth Deliver statutory, mandatory, and role-specific training Quality Embed a ‘Built in Quality’ culture across all production cells Reduce quality losses through root-cause problem solving (e.g. 5 Whys) Maintain and improve SOPs and standard work Participate in and drive weekly quality reviews Volume Ensure production targets are clearly communicated and understood Drive OEE improvement and capacity utilisation Ensure accurate and timely shift reporting Champion Lean initiatives to maximise output and yield Cost Drive waste reduction and cost improvement using Lean methodologies Manage overtime and worked hours within agreed CPU targets Identify and deliver margin improvement opportunities What We’re Looking For Essential Proven leadership experience (5+ years) within a manufacturing environment Strong knowledge of Lean manufacturing and OEE IOSH General Certificate Leadership qualification (Level 3 or equivalent) GCSE English (Grade C or above) Strong people management, coaching, and communication skills A results-driven, ethical leader who remains calm under pressure Desirable Leadership qualification Level 4 or above IOSH for Managers Practical experience delivering improvement projects Advanced IT skills and report writing ability Why Join Us? Competitive Salary 31 days holiday (increasing with service within 2 years), plus an additional paid day for your birthday with the option to buy more holiday via salary sacrifice Pension – with up to 4 x salary & income protection, with the option to potentially save on tax and National Insurance via our salary sacrifice arrangement Comprehensive health & well-being benefits including access to in-house occupational health & well-being resources, discounted gym memberships, employee assistance programme, & mental health resources Heavily discounted group discount scheme on all products Salary sacrifice benefits – enjoy perks such as pension, cycle to work, electric car purchase, and additional annual leave, while potentially reducing your tax and NI contributions Career development and continuous learning opportunities Important Information About Right to Work We’re delighted that you’re considering joining our team. For this role, applications will only be accepted from individuals who already have the right to work in the UK, or who can independently secure this right. This position does not meet the Home Office requirements for employer visa sponsorship. If you’re unsure about your eligibility, you can find helpful information on the UK government website

We are currently looking for an experienced Flow Team Leader to join our Manufacturing team. This is a key leadership role responsible for driving performance across designated production cells, ensuring we consistently deliver against our Safety, People, Quality, Volume and Cost (SPQVC) objectives. Reporting to the Value Stream Manager, with a secondary reporting line to the Head of Production, you will play a critical role in embedding Lean manufacturing principles, engaging and developing teams, and supporting the delivery of factory targets. The Role As a Flow Team Leader, you will provide strong, visible leadership across your production area, guiding Cell Leaders, Setters and Operators to achieve operational excellence. You will champion a proactive safety culture, drive continuous improvement, and ensure the highest standards of quality and efficiency are maintained. You will lead by example, creating an engaged and motivated workforce while supporting the wider manufacturing strategy. Shifts - Monday to Thursday 6am to 3:15pm and Friday 6am to 13.30pm. Key Responsibilities Safety Lead and promote a proactive safety culture with zero tolerance for non-compliance Carry out regular safety walks and ensure risk assessments are reviewed and updated Investigate incidents and near misses promptly and thoroughly Drive correct PPE usage and safe working standards at all times People Lead and manage a team of circa 30 direct reports Drive high levels of attendance, engagement, and performance Manage absence, holidays, and performance in line with HR policies Ensure all team members are fully inducted, trained, and supported Coach, develop, and mentor team members, identifying opportunities for growth Deliver statutory, mandatory, and role-specific training Quality Embed a ‘Built in Quality’ culture across all production cells Reduce quality losses through root-cause problem solving (e.g. 5 Whys) Maintain and improve SOPs and standard work Participate in and drive weekly quality reviews Volume Ensure production targets are clearly communicated and understood Drive OEE improvement and capacity utilisation Ensure accurate and timely shift reporting Champion Lean initiatives to maximise output and yield Cost Drive waste reduction and cost improvement using Lean methodologies Manage overtime and worked hours within agreed CPU targets Identify and deliver margin improvement opportunities What We’re Looking For Essential Proven leadership experience (5+ years) within a manufacturing environment Strong knowledge of Lean manufacturing and OEE IOSH General Certificate Leadership qualification (Level 3 or equivalent) GCSE English (Grade C or above) Strong people management, coaching, and communication skills A results-driven, ethical leader who remains calm under pressure Desirable Leadership qualification Level 4 or above IOSH for Managers Practical experience delivering improvement projects Advanced IT skills and report writing ability Why Join Us? Competitive Salary 31 days holiday (increasing with service within 2 years), plus an additional paid day for your birthday with the option to buy more holiday via salary sacrifice Pension – with up to 4 x salary & income protection, with the option to potentially save on tax and National Insurance via our salary sacrifice arrangement Comprehensive health & well-being benefits including access to in-house occupational health & well-being resources, discounted gym memberships, employee assistance programme, & mental health resources Heavily discounted group discount scheme on all products Salary sacrifice benefits – enjoy perks such as pension, cycle to work, electric car purchase, and additional annual leave, while potentially reducing your tax and NI contributions Career development and continuous learning opportunities Important Information About Right to Work We’re delighted that you’re considering joining our team. For this role, applications will only be accepted from individuals who already have the right to work in the UK, or who can independently secure this right. This position does not meet the Home Office requirements for employer visa sponsorship. If you’re unsure about your eligibility, you can find helpful information on the UK government website

Team Manager Are you a people-first leader with a passion for delivering exceptional service while driving strong operational and commercial outcomes? Red Recruitment are recruiting a motivated Customer Contact Centre Team Manager to lead a high-performing team that delivers outstanding customer experiences, supports client retention, and helps customers feel informed, reassured, and well supported throughout their journey. Benefits and Package for a Team Manager: Salary: Up to £32,000 Hours: 37.5 hours per week, flexible hours between 8am - 8pm across Monday to Sunday Contract: Permanent Location: Norwich - Hybrid (minimum 3 days per week in office) Training: Full-time in office for the initial training period Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more 24/7 employee assistance programme with an easily accessible app Family and friends' discounts on services and products Pension scheme with company contribution Free on-site parking Key Responsibilities of a Team Manager: Team Leadership & Development: Lead, coach, and develop a high-performing team. Set clear expectations, provide structured feedback, and create a positive, customer-focused culture. Operational Management: Oversee day-to-day service delivery, monitor performance, and identify opportunities to improve efficiency, consistency, and customer outcomes. Customer Experience & Escalations: Support the team in delivering empathetic, high-quality service, resolving complex queries, and handling escalated concerns effectively. Sales & Retention Support: Drive strong customer outcomes through service-led selling, identifying opportunities for upselling, cross-selling, and retention. Technology & Systems: Ensure the team uses systems and digital platforms confidently to deliver efficient service and maintain accurate records. Compliance & Reporting: Maintain compliance with internal policies and relevant regulations, while providing clear reporting on performance, service quality, and team activity. Key Skills and Experience of a Team Manager: Leadership Experience: At least 2 years of experience managing teams in a customer service, contact centre, or operations-focused environment. Customer Focus: Strong commitment to delivering excellent customer experiences and resolving issues efficiently and empathetically. Operational Excellence: Skilled in managing day-to-day operations, improving processes, and achieving performance targets. Communication: Excellent verbal and written communication skills, with the ability to engage effectively with customers, colleagues, and senior stakeholders. Technical Proficiency: Basic Microsoft Office skills and confidence using or learning new systems and platforms. Commercial Awareness: Experience supporting sales, upselling, retention, or performance in a KPI-driven environment would be advantageous. Industry Knowledge: Experience in telecare, healthcare, technology-enabled services, or familiarity with contact centre platforms such as Genesys would be beneficial. If you are interested in this position and have the relevant skills and experience required, please apply now! Red Recruitment (Agency)

We are currently looking for an experienced Flow Team Leader to join our night shift Manufacturing team. This is a key leadership role responsible for driving performance across designated production cells, ensuring we consistently deliver against our Safety, People, Quality, Volume and Cost (SPQVC) objectives. Reporting to the Value Stream Manager, with a secondary reporting line to the Head of Production, you will play a critical role in embedding Lean manufacturing principles, engaging and developing teams, and supporting the delivery of factory targets. The Role As a Flow Team Leader, you will provide strong, visible leadership across your production area, guiding Cell Leaders, Setters and Operators to achieve operational excellence. You will champion a proactive safety culture, drive continuous improvement, and ensure the highest standards of quality and efficiency are maintained. You will lead by example, creating an engaged and motivated workforce while supporting the wider manufacturing strategy. Key Responsibilities Safety Lead and promote a proactive safety culture with zero tolerance for non-compliance Carry out regular safety walks and ensure risk assessments are reviewed and updated Investigate incidents and near misses promptly and thoroughly Drive correct PPE usage and safe working standards at all times People Lead and manage a team of circa 30 direct reports Drive high levels of attendance, engagement, and performance Manage absence, holidays, and performance in line with HR policies Ensure all team members are fully inducted, trained, and supported Coach, develop, and mentor team members, identifying opportunities for growth Deliver statutory, mandatory, and role-specific training Quality Embed a ‘Built in Quality’ culture across all production cells Reduce quality losses through root-cause problem solving (e.g. 5 Whys) Maintain and improve SOPs and standard work Participate in and drive weekly quality reviews Volume Ensure production targets are clearly communicated and understood Drive OEE improvement and capacity utilisation Ensure accurate and timely shift reporting Champion Lean initiatives to maximise output and yield Cost Drive waste reduction and cost improvement using Lean methodologies Manage overtime and worked hours within agreed CPU targets Identify and deliver margin improvement opportunities What We’re Looking For Essential Proven leadership experience (5+ years) within a manufacturing environment Strong knowledge of Lean manufacturing and OEE IOSH General Certificate Leadership qualification (Level 3 or equivalent) GCSE English (Grade C or above) Strong people management, coaching, and communication skills A results-driven, ethical leader who remains calm under pressure Desirable Leadership qualification Level 4 or above IOSH for Managers Practical experience delivering improvement projects Advanced IT skills and report writing ability Why Join Us? Competitive Salary 31 days holiday (increasing with service within 2 years), plus an additional paid day for your birthday with the option to buy more holiday via salary sacrifice Pension – with up to 4 x salary & income protection, with the option to potentially save on tax and National Insurance via our salary sacrifice arrangement Comprehensive health & well-being benefits including access to in-house occupational health & well-being resources, discounted gym memberships, employee assistance programme, & mental health resources Heavily discounted group discount scheme on all products Salary sacrifice benefits – enjoy perks such as pension, cycle to work, electric car purchase, and additional annual leave, while potentially reducing your tax and NI contributions Career development and continuous learning opportunities Important Information About Right to Work We’re delighted that you’re considering joining our team. For this role, applications will only be accepted from individuals who already have the right to work in the UK, or who can independently secure this right. This position does not meet the Home Office requirements for employer visa sponsorship. If you’re unsure about your eligibility, you can find helpful information on the UK government website

Job Title: Lead Paediatric Occupational Therapist (SI Qualified) FULL TIME/PART TIME - CAN BE TERM TIME ONLY IF PREFERRED Location: Norfolk (Field-based / Hybrid) Salary: Up to £55,000 + Benefits Sector: Private Healthcare / Education Role Summary We are seeking a highly experienced Lead Occupational Therapist to head a specialist paediatric service in Norfolk. This is a pivotal role combining expert clinical delivery with high-level advocacy within the SEND Tribunal process. The Split Clinical: 1 day per week in a specialist school setting + community-based interventions. Consultation: Remote/Home-based telephone consultations. Expert Witness: Dedicated home-working time for specialist report writing and attendance at SEND Tribunals (Virtual Attendance) Key Requirements Registration: HCPC Registered Occupational Therapist. Specialism: Minimum 2 years’ experience in Paediatrics with a focus on ASD/ADHD. Qualifications: Post-graduate Sensory Integration (SI) training is essential. Skills: Proven experience in writing high-level clinical reports; experience with Tribunals is highly desirable. Mobility: Full UK driving licence and access to a vehicle for travel across Norfolk. Why Apply? This role offers a unique balance of clinical autonomy and home-based flexibility. You will be the clinical lead for complex cases, ensuring children receive the funding and support they legally deserve through expert representation. For all the information on this role and the benefits included in this package or to discuss alternative rehabilitation roles we have available, call Marion on or email (url removed) Greys is a Specialist Recruitment Company who works with some of the UK’s leading organisations within the Healthcare industry. If you are an Occupational Therapist, Physiotherapist, Speech & Language Therapist or Rehabilitation Case Manager looking for Permanent Contact, Ad-Hoc or Sessional work please contact us

R13 Recruitment are currently supporting a global technology-led organisation in their search for an Account Manager to join their growing operations team. This is a fantastic opportunity for a commercially minded and relationship-focused professional to join a fast-paced business where client experience, revenue growth and service excellence sit at the heart of everything they do. Working across an established portfolio of accounts, the successful individual will play a key role in supporting customer engagement, driving renewals and identifying opportunities to expand client partnership growth. Monday to Friday, 9-5 working hours (hybrid) with a starting salary of £27,500 + quarterly bonus. OTE £40000-£45000, but uncapped. The Company This dynamic business works with globally recognised accounts, delivering innovative solutions to their client’s needs. This role offers the chance to join a leading organisation where client relationships and service delivery are genuinely valued. Benefits • Hybrid working model, • Quarterly bonus / incentive scheme, • Ongoing training and professional development, • Opportunities for progression within the wider organisation (including internationally), • Modern systems and technology environment The Day to Day • Managing a portfolio of client accounts and acting as a key day-to-day contact., • Monitoring account performance and maintaining accurate revenue forecasting information., • Coordinating with operational teams to ensure smooth service delivery and issue resolution., • Encouraging customer engagement and increasing product usage across accounts., • Building strong client relationships to understand operational requirements and identify opportunities for further business development., • Driving client renewals and contributing towards revenue growth objectives., • Working towards revenue, retention and service-based KPIs, • Supporting wider commercial teams with account development activities and growth plans., • Monitoring account performance and maintaining accurate revenue forecasting information., • Coordinating with operational teams to ensure smooth service delivery and issue resolution., • Supporting process improvements and initiatives designed to enhance customer satisfaction You Will Have / Be • Previous experience within an account management or sales-focused role., • Track record of success working towards targets, KPIs or commercial objectives., • Effective pipeline management and forecasting skills., • Strong relationship-building and communication skills., • Highly organised with excellent attention to detail., • Able to manage multiple priorities within a fast-paced environment., • Commercially aware with a proactive and solutions-focused approach., • Confident working collaboratively across teams and departments., • Strong written, verbal and presentation skills. How to Apply To hear more details about this opportunity, please email your CV to Rebecca Headden – Business Partner at R13 Recruitment. If you do not hear from us within 5 working days of submitting your CV, please assume you have been unsuccessful on this occasion. For candidates applying from outside the local region, please include a brief covering note outlining your relocation plans, current location, and anticipated timeframe for moving. Applications without this information may not be considered further

About the Role We are looking for a proactive and detail‑driven Payroll Clerk on a part time basis (26 hours / week) to join our Payroll team in Norwich. Within this office-based role, you will support the end‑to‑end delivery of accurate and timely payroll across Monthly, Bi‑Weekly and Weekly cycles, ensuring all employees are paid correctly and on time. Based at our Head Office (ideally on Tuesday, Wednesday & Thursdays) you will also play a key role in maintaining compliance, supporting internal reviews, and contributing to ongoing process improvements. The ideal candidate is an organised, detail‑focused payroll professional with strong knowledge of PAYE and pensions, who can confidently manage multiple payroll frequencies while supporting continuous process improvements. Key Responsibilities Administer full end‑to‑end processing of Monthly, Bi‑Weekly, and Weekly payroll. Manage Payroll functions including PAYE, pensions administration, statutory payments, and deductions. Support the Payroll Manager with system health checks, data validation and participation in process improvement reviews and projects. Conduct regular updates and reviews of the Payroll Procedure Manual, ensuring documentation remains accurate and compliant. Provide support and cover across all payroll frequencies as required. Ensure all payroll activities comply with current legislation, internal policies, and audit requirements. Respond to payroll queries promptly and professionally, delivering excellent service to employees and stakeholders. About You We’re looking for someone who has: Experience in payroll processing across multiple pay frequencies (Monthly, Bi‑Weekly, Weekly). A solid understanding of PAYE, NI, pensions and statutory requirements. Strong attention to detail and accuracy. Good organisational skills and ability to manage deadlines in a fast‑paced environment. Excellent communication skills and a collaborative approach. Experience using payroll systems (e.g., [insert system relevant to your business]) – desirable. What We Offer Competitive Salary 26 hours a week, 4 days a week - Tuesday, Wednesday and Thursday required all day, other days and hours flexible 31 days holiday, increasing to 33 days after 2 years of service, plus have your birthday off Paid time off annually to volunteer Comprehensive health & well-being benefits including cycle to work scheme, 24hr remote access to a doctor, heavily discounted gym memberships and free access to mental health first aiders Group Perks and freebies on days out, cinema, theatre, eating in and out, mobiles phones, a new car, food shopping and most major high street retailers Opportunity to work with a forward-thinking and supportive team. Career development and continuous learning opportunities. Our Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Company’s value of “Succeed Together” we are committed to Equality, Diversity and Inclusion. We recruit the ‘best person for the job’ regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees

Learning and Development Advisor HR - Group‑wide role We’re looking for a Learning and Development Advisor to support the delivery of high‑quality, practical learning across our organisation. Working closely with the Talent Development Manager, you’ll help design, deliver and coordinate learning solutions that meet business, operational and compliance needs. This is a hands‑on role with a strong delivery focus, including regular site‑based activity within manufacturing and operational environments. What you’ll do Support the planning, coordination and continuous improvement of Learning and Development activity Design, deliver and evaluate training, including inductions, mandatory training and workshops Manage and maintain the Learning Management System (LMS), ensuring accurate records and reporting Work with stakeholders and subject matter experts to develop blended learning solutions Coordinate learning events, bookings, materials and attendance Promote learning opportunities and drive engagement across the organisation Support relationships with external training providers Provide flexible support for shift‑based and site‑based training delivery What we’re looking for Experience delivering training and/or developing learning content Experience using a Learning Management System Strong communication, organisation and attention to detail Confidence working with stakeholders across different business areas Ability to prioritise workload in a fast‑paced environment Understanding of manufacturing, construction or operational environments (desirable) What we offer Competitive Salary 31 days holiday, increasing to 33 days after 2 years of service plus have your birthday off Comprehensive health & well-being benefits including cycle to work scheme, 24hr remote access to a doctor, heavily discounted gym memberships and free access to mental health first aiders A varied, hands‑on L&D role with real impact Opportunities to develop and innovate learning solutions Supportive HR and L&D team environment Flexibility required to support early starts, late finishes and occasional weekend working where needed. Our Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Company’s value of “Succeed Together” we are committed to Equality, Diversity and Inclusion. We recruit the ‘best person for the job’ regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees

We are currently looking for an experienced Flow Team Leader to join our Manufacturing team. This is a key leadership role responsible for driving performance across designated production cells, ensuring we consistently deliver against our Safety, People, Quality, Volume and Cost (SPQVC) objectives. Reporting to the Value Stream Manager, with a secondary reporting line to the Head of Production, you will play a critical role in embedding Lean manufacturing principles, engaging and developing teams, and supporting the delivery of factory targets. The Role As a Flow Team Leader, you will provide strong, visible leadership across your production area, guiding Cell Leaders, Setters and Operators to achieve operational excellence. You will champion a proactive safety culture, drive continuous improvement, and ensure the highest standards of quality and efficiency are maintained. You will lead by example, creating an engaged and motivated workforce while supporting the wider manufacturing strategy. Key Responsibilities Safety Lead and promote a proactive safety culture with zero tolerance for non-compliance Carry out regular safety walks and ensure risk assessments are reviewed and updated Investigate incidents and near misses promptly and thoroughly Drive correct PPE usage and safe working standards at all times People Lead and manage a team of circa 30 direct reports Drive high levels of attendance, engagement, and performance Manage absence, holidays, and performance in line with HR policies Ensure all team members are fully inducted, trained, and supported Coach, develop, and mentor team members, identifying opportunities for growth Deliver statutory, mandatory, and role-specific training Quality Embed a ‘Built in Quality’ culture across all production cells Reduce quality losses through root-cause problem solving (e.g. 5 Whys) Maintain and improve SOPs and standard work Participate in and drive weekly quality reviews Volume Ensure production targets are clearly communicated and understood Drive OEE improvement and capacity utilisation Ensure accurate and timely shift reporting Champion Lean initiatives to maximise output and yield Cost Drive waste reduction and cost improvement using Lean methodologies Manage overtime and worked hours within agreed CPU targets Identify and deliver margin improvement opportunities What We’re Looking For Essential Proven leadership experience (5+ years) within a manufacturing environment Strong knowledge of Lean manufacturing and OEE IOSH General Certificate Leadership qualification (Level 3 or equivalent) GCSE English (Grade C or above) Strong people management, coaching, and communication skills A results-driven, ethical leader who remains calm under pressure Desirable Leadership qualification Level 4 or above IOSH for Managers Practical experience delivering improvement projects Advanced IT skills and report writing ability Why Join Us? Competitive Salary 31 days holiday (increasing with service within 2 years), plus an additional paid day for your birthday with the option to buy more holiday via salary sacrifice Pension – with up to 4 x salary & income protection, with the option to potentially save on tax and National Insurance via our salary sacrifice arrangement Comprehensive health & well-being benefits including access to in-house occupational health & well-being resources, discounted gym memberships, employee assistance programme, & mental health resources Heavily discounted group discount scheme on all products Salary sacrifice benefits – enjoy perks such as pension, cycle to work, electric car purchase, and additional annual leave, while potentially reducing your tax and NI contributions Career development and continuous learning opportunities Important Information About Right to Work We’re delighted that you’re considering joining our team. For this role, applications will only be accepted from individuals who already have the right to work in the UK, or who can independently secure this right. This position does not meet the Home Office requirements for employer visa sponsorship. If you’re unsure about your eligibility, you can find helpful information on the UK government website

Field Sales Executive (Plant Machinery) £42,000 - £47,000 + £65,000 OTE + Car Allowance + Progression + Training + Company Benefits Norfolk Are you an Area Sales Manager or Business Development professional with experience selling machinery, construction, plant, or technical equipment, looking to join a growing business where you can directly influence growth and maximise your earnings through uncapped commission? Do you want a field-based role where you'll manage key customer relationships, develop new business opportunities, and work closely with OEM suppliers and internal teams to deliver tailored equipment solutions across your region? This ambitious and growing machinery solutions business specialises in equipment sales, hire, servicing, and aftersales support across multiple industries. Due to continued expansion, they are now looking to recruit an Area Sales Manager to drive regional growth, increase machine population, and deliver high levels of customer service. In this role, you will manage the full sales cycle from initial enquiry through to delivery and aftersales support. You will be responsible for territory planning, CRM forecasting, customer demonstrations, and identifying new business opportunities, while building long-term relationships with customers and suppliers. This role would suit someone with sales experience within machinery, engineering, construction, plant, or equipment sectors looking for a long-term opportunity with strong earning potential and progression. The Role: Manage and grow equipment sales and hire opportunities across the region Build strong customer, supplier, and OEM relationships Conduct product demonstrations and customer visits Manage sales processes including quotations, delivery, installation, and warranty coordination Maintain accurate CRM records, forecasts, and pipeline reporting Identify and secure new business opportunities The Person: Sales experience within machinery, engineering, construction, plant, or equipment sectors Full UK Driving Licence Reference: BBBH25079 Keywords: Area Sales Manager, Business Development Manager, Sales Executive, Machinery Sales, Equipment Sales, Plant Sales, Engineering Sales, OEM, Construction Equipment, Territory Sales, Technical Sales, Norfolk If you are interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered remuneration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept our Privacy Policy and consent to the processing of your data in line with GDPR

IT Operations Manager We are seeking an experienced and proactive IT Operations Manager to join an IT team and provide leadership and direction to the Technical Support function. This is an exciting opportunity for a skilled IT professional to play a key role in managing and supporting the companies’ technical infrastructure, whilst working alongside the Infrastructure Manager. The successful candidate will help ensure the delivery of secure, reliable, and effective IT services across the business while supporting both internal and external customers. The role will also be responsible for maintaining robust cyber security measures, ensuring systems and processes align with industry best practice and organisational security standards. You will contribute to the strategic development of infrastructure services, driving innovation and identifying technology opportunities that deliver real business value. Location: Norwich City Centre (free on-site parking provided) Hours: Full-time 35 hours per week, Monday-Friday Salary: £50,(Apply online only) PA DOE Key Responsibilities: Lead and support the Technical Support team Manage and maintain core IT infrastructure and services Ensure adherence to cyber security standards and best practices Oversee infrastructure change planning and implementation Work closely with third-party suppliers and service providers Support the ongoing development and improvement of IT operations Provide timely and effective technical support to users Carry out out-of-hours maintenance when required Essential Skills & Experience: Minimum 5 years’ recent and relevant IT infrastructure experience Previous experience managing external suppliers and internal team members Strong experience in change planning and implementation Excellent verbal and written communication skills Strong technical knowledge of: VMware server and desktop virtualisation Windows Server and Desktop operating systems Active Directory and Group Policy Networking technologies including routers, switches, firewalls, VLANs and IP routing Microsoft 365 Exchange Ability to work effectively under pressure Willingness to undertake out-of-hours maintenance when necessary Experience working with ISO/IEC 27001 standards About You: You will be a motivated and forward-thinking IT professional with a strong technical background and a collaborative approach. You’ll enjoy solving problems, supporting others, and helping drive continuous improvement across IT operations and security. If you are looking for an opportunity to make a real impact within a dynamic environment, we would love to hear from you. About Contract Personnel: Contract Personnel are one of East Anglia’s longest-standing, leading independent recruitment agencies – established in 1989. Offering Temporary and Permanent recruitment solutions, we keep you updated with the latest opportunities and support you throughout your job search. Contact Rosie or Hannah at Contract Personnel for more details today

Role: Contract Manager Location: Norwich Salary: £55k - £60k Contract Type: Permanent Working Hours: Full-time (flexible hours with options for remote work post-probation) Holiday Entitlement: 36 days including bank holidays Job Overview: We are seeking a Contracts Manager to join a leading social housing procurement specialist. This pivotal role involves managing client projects that have been procured through specialised frameworks, ensuring smooth operations and excellent service delivery. Key Responsibilities: Manage selected client projects, including attending contract review meetings, assisting with disputes, and reviewing KPI reports. Liaise with clients to secure future work and compile necessary documentation for contracts with suppliers. Issue detailed reports to clients to support their internal processes and decision-making. Maintain high standards of compliance and service delivery, ensuring client satisfaction and project success.Ideal Candidate Profile: Proven experience in social housing management, either with a local authority or housing association. Strong technical knowledge, particularly in compliance areas such as heating, electrical, fire safety, or maintenance of domestic buildings. Experience with JCT, ideally Measured Term Contracts, to effectively handle disputes and contractual issues. Excellent communication and interpersonal skills, capable of fostering strong client relationships. Ability to work flexibly, with a willingness to spend time in the office or on-site as required. Degree for higher end of salary scale Benefits: Competitive salary package including a car allowance. Generous holiday allowance. Flexible working hours Opportunity to be part of a growing, impactful organisation in the social housing sector.How to Apply: If you are interested in the Contracts Manager position and meet the qualifications outlined above, please submit your CV and a cover letter detailing your relevant experience. Or contact Mel Applin @ Reed

On behalf of DWP, we are looking for an Estates Surveyor (Inside IR35) for a 12 month contract. This is a hybrid working role (three days per week office based - Norwich, Nottingham, Leicester & York). The Department for Work and Pensions (DWP) is responsible for welfare, pensions, and child maintenance policy. As the UK's biggest public service department, it administers the State Pension and a range of working age, disability and ill health benefits to around 20 million claimants and customers. As such, we operate on a scale that is almost unmatched anywhere in Europe and most people in Britain come into contact with us at some point in their lives. Working with DWP, you will be helping us to drive our priorities to: • Help people to move into work and support those already in work to progress, with the aim of increasing overall workforce participation Help people to plan and save for later life, while providing a safety net for those who need it now Provide effective, efficient, and innovative services to the millions of claimants who rely on us every day, including the most vulnerable in society * Improve experience of our services while maximising value for money for the taxpayer. Job Purpose: Supporting the Asset Manager (LCW/Surveying) with delivery of the Life Cycle Works (LCW) strategy, you will manage the process of carrying out asset surveys across the estate and specifying the scope of works for LCW programmes. The role will include supporting the Estate's strategy portfolio appraisal and continued investment or disposal across a wide and varied portfolio, through the application or alignment to ISO 55001 with the aim of optimising the asset portfolio for DWP employees, customers and other stakeholders whilst at the same time maintaining the critical requirement of asset compliance. You will play a key role in our department's goal of improving the estate to provide a safer, more productive environment for staff and customers, whilst reducing the Department's carbon footprint. You will support the delivery of the Department's asset strategy commitments, working closely with the Service Delivery team and the national Facilities Management (FM) supply chain to optimise asset performance. As an Estates Surveyor, your main responsibilities will be to: • Support the Asset Manager (LCW/Surveying) in the delivery of the Asset Management Strategy for the Estates property portfolio. Shadow third party surveyors conducting asset collection surveys across the estate to ensure defined protocols for surveying are being followed. Review and validate third party asset validation reports and provide technical feedback including submitting asset change requests where applicable. Review applications for maintenance / upgrading works providing technical advice where applicable. Deliver the end-to-end asset surveying process from planning of asset surveys through to issue of a scope of works for a proposed project and initial cost estimate. Maintain the progress of the asset survey programme for the area of responsibility, ensuring the program is delivered in accordance with the schedule. Compile the asset survey results in a formal report with CIBSE condition ratings and photographic/documentary evidence and ensures that they are incorporated in the forward maintenance requirements. Essential: • Significant experience of asset condition surveying within a large commercial property portfolio. Extensive and detailed technical knowledge of building asset types and asset lifecycle management within diverse range of portfolios (Corporate, multi occupied, public facing) MRICS Has surveyed and planned lifecycle programs on large property portfolios. Up to date knowledge of the legislation, best practice and industry standards in relation to providing a safe, sustainable and compliant Estate. In depth knowledge of building asset types, their significance on legal compliance and improvements needed to support the Department's commitment to Net Zero Carbon and Greening Government Commitments. Understanding of end-to-end commercial construction project delivery process. Please be aware that this role can only be worked within the UK and not Overseas. Disability Confident As a member of the Disability Confident Scheme, DWP guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. This scheme encourages candidates with a disability and/or neurodivergence to apply. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance. Armed Forces Covenant DWP guarantees to interview veterans or spouses / partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates / military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance. In applying for this role, you acknowledge the following "this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different

Sales Team Leader Red Recruitment are recruiting a motivated Sales Team Manager to lead a high-performing team that delivers outstanding customer experiences, supports client retention, and helps customers feel informed, reassured, and well supported throughout their journey. Benefits and Package for a Sales Team Leader Salary: Up to £32,000 Hours: 37.5 hours per week, flexible hours between 8am - 8pm across Monday to Sunday Contract: Permanent Location: Norwich - Hybrid (minimum 3 days per week in office) Training: Full-time in office for the initial training period Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more 24/7 employee assistance programme with an easily accessible app Family and friends' discounts on services and products Pension scheme with company contribution Free on-site parking Key Responsibilities of a Sales Team Leader: Team Leadership & Development: Lead, coach, and develop a high-performing team. Set clear expectations, provide structured feedback, and create a positive, customer-focused culture. Operational Management: Oversee day-to-day service delivery, monitor performance, and identify opportunities to improve efficiency, consistency, and customer outcomes. Customer Experience & Escalations: Support the team in delivering empathetic, high-quality service, resolving complex queries, and handling escalated concerns effectively. Sales & Retention Support: Drive strong customer outcomes through service-led selling, identifying opportunities for upselling, cross-selling, and retention. Technology & Systems: Ensure the team uses systems and digital platforms confidently to deliver efficient service and maintain accurate records. Compliance & Reporting: Maintain compliance with internal policies and relevant regulations, while providing clear reporting on performance, service quality, and team activity. Key Skills and Experience of a Sales Team Leader: Leadership Experience: At least 2 years of experience managing teams in a customer service, contact centre, or operations-focused environment. Customer Focus: Strong commitment to delivering excellent customer experiences and resolving issues efficiently and empathetically. Operational Excellence: Skilled in managing day-to-day operations, improving processes, and achieving performance targets. Communication: Excellent verbal and written communication skills, with the ability to engage effectively with customers, colleagues, and senior stakeholders. Technical Proficiency: Basic Microsoft Office skills and confidence using or learning new systems and platforms. Commercial Awareness: Experience supporting sales, upselling, retention, or performance in a KPI-driven environment would be advantageous. Industry Knowledge: Experience in telecare, healthcare, technology-enabled services, or familiarity with contact centre platforms such as Genesys would be beneficial. If you are interested in this position and have the relevant skills and experience required, please apply now! Red Recruitment (Agency)

Account Manager (Accounts Production) Norwich (Hybrid) | £30,000 to £38,000 FTE If you trained in practice, still love getting the books right, and want to work somewhere that actually stands for something -- this one is worth reading. About the firm This is a hugely successful accountancy practice based in Norwich, serving around 600 clients across the UK. Their client base reads differently to most - owner-managed SMEs, entrepreneurs, charities, CICs, and mission-driven organisations who care about more than just the numbers. The service offer goes beyond core compliance into R&D tax, carbon accounting, ESG reporting, and fractional CFO work. They are also genuinely forward-thinking about how they work. AI tooling is embedded into day-to-day practice. An offshore delivery partnership handles bookkeeping and accounts production for part of the portfolio. And the leadership has serious professional depth. The role This is a hands-on practice role. Bookkeeping and VAT sit at the heart of it - not as a stepping stone to something else, but as the foundation everything else is built on. In practice, that means three things: bookkeeping you do yourself for clients where complexity calls for it; bookkeeping done with AI tools that you review, correct, and stand behind; and bookkeeping done by the offshore team that you supervise, quality-check, and own the outcome of. The standard is the same whichever route it takes. Beyond bookkeeping, the role covers: VAT compliance under MTD: standard scheme, flat rate, partial exemption, and OSS where applicable Year-end accounts to review-ready standard (FRS 102 1A and FRS 105) Corporation tax computations and CT600 returns Straightforward personal self-assessment returns (SA100) for directors and individuals Account management for your own client portfolio - meetings, deadlines, correspondence, and upsell referrals Supervision and quality control of offshore bookkeeping delivery Who this will suit You have trained in accountancy practice and are still doing the work. You do not see bookkeeping as something you have moved past, you see it as the thing that makes everything else possible. Specifically: Confident working knowledge of UK VAT, FRS 102/105, and corporation tax -- built in practice, not industry MAAT qualified, or part-ACCA/ACA with active study underway Still delivering bookkeeping directly, through AI tools, or by supervising an offshore team Able to prepare review-ready limited company accounts and CT returns independently Client-facing by nature -- comfortable on camera, professional, and able to lead a meeting without backup Experienced at supervising others and managing rework constructively Fluent in cloud accounting: Xero, FreeAgent, or QuickBooks What’s on offer £30,000 to £38,000 FTE, dependent on experience and qualifications Fully funded BUPA healthcare insurance Health Assured Employee Assistance Programme Profit-sharing bonus scheme 30 to 33 days' holiday inclusive of bank holidays (pro-rata, based on working pattern -- effective 1 July 2026) Study support for ongoing ACCA/ACA qualifications Hybrid and flexible working post probation Workplace pension Cycle to work scheme Beautiful office with great transport links A clear progression pathway into a fully autonomous account management role How to apply Get in touch with Lydia at ProTalent. We'd love to hear from you. Lydia Sinclair FREC | ProTalent lydia@protalent.co | (phone number removed) | (url removed)

Vehicle Technicians, Are you looking for an opportunity to be part of a dealer group and a LUXURY brand, that can offer a GREAT SALARY and continuous support to help you achieve your career goals, ongoing training and fantastic company benefits? PLUS £2500.00 joining bonus! The Recruitment Solution are currently recruiting for experienced Motor Vehicle Technicians to join our clients' leading brand, busy state of the art workshop based in the Norfolk area. This is a fantastic opportunity for a qualified Vehicle Technician to work for a top performing dealership and prestige brand who offer fantastic company benefits, career development, second to none training and industry leading salary. Why Apply for this Vehicle Technician role? • Fantastic career opportunities, and an excellent salary! Incl £2500.00 joining bonus! • State of the art resources and training • Company Pension • Performance Bonus • Company Benefits Scheme • Long Service Holiday Reward • Enhanced Family Planning Policy • Share Save Scheme • Your Birthday Off • You get to be a part of a prestige brand, who provide you with excellent support • Market leading £45,000+ OTE Plus £2500 joining bonus! Vehicle Technician Requirements • Main Stream Dealership experience is preferred and you must have a minimum of 3 years' experience as a Vehicle Technician • Recognised Vehicle Maintenance Qualification - Minimum Level 3 • Full UK Licence • Must possess own tools • MOT Licence is also an advantage. To find out more about this Motor Vehicle Technician role or to apply for this vacancy you can email (url removed) quoting Motor Vehicle Technician or call the office on (phone number removed). Alternatively why not message or WhatsApp Daniel Walton directly today on (phone number removed). We have many different Motor Trade Jobs available from Service Manager, Service Team Leader, Aftersales Manager, Sales Executive, General Sales Manager, Sales Manager, Business Manager, Sales Admin, Body Shop Manager, Panel Beater, Dealer Principal, Motor Mechanic, Service Advisor, Bodyshop Estimator, Paint Sprayer, Motor Cycle Technicians & Mechanics, Vehicle Technician, Light Commercial Vehicle Technicians, HGV Fitters, Parts Advisor, Parts Manager, Workshop Controller, Trade Parts Representative, Fast Fit, Tyre Fitters, Warranty Administrator, Rental Advisor, Car Valetor, Collection & Delivery Drivers. Car Sales Executive, Car Sales person, Sales Executive, Car Sales, LCV Sales Executive, Commercial Vehicle Sales Executive, Service Advisor, Aftersales Advisor, Service Receptionist, Senior Service Advisor, Service Team Manager, Service Supervisor, STM Automotive Technician, PDI Technician, Service Technician, Senior Technician, Diagnostic Technician, Master Technician, Systems Technician, Qualified Technician, HGV Technician, LCV Technician, Heavy Goods Technician, Light Commercial Technician, Passenger Car Technician, Car Technician, Car Tech, LGV technician, Large Goods Vehicle Technician, Mechanic, HGV Fitter, Fast Fit Technician. Lots of Motor Trade Jobs throughout the UK. Call Us Now For Motor Trade Jobs, Working in Automotive Main Car Dealerships such as Mercedes, Audi, BMW, VW, Jaguar, Land Rover, Volvo, Bentley, Saab, Lexus, Toyota, Mazda, Ford, Peugeot, Renault, Citroen, Vauxhall, Nissan and many more

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