Service delivery manager jobs in BedfordCrear alertas

Sabert Corporation UK is a leading player in the manufacturing of high-quality food packaging, disposable tableware, and sustainable solutions. With over 40 years of expertise, we develop innovative products that combine performance, aesthetics, and environmental responsibility. Joining Sabert means becoming part of a fast-growing international company committed to eco-responsible innovation, where our teams play a key role in our collective success. Together, we enhance the presentation of our customers’ products while building a more sustainable future. Sabert makes food look great! DEPARTMENT MISSION The Customer Care position is an integral part of the Supply Chain Department, whose mission is to deliver a high level of customer satisfaction through the optimal coordination of logistics resources, production planning, and product procurement. The role plays a key part in ensuring professional, responsive customer service while maintaining strict control over costs and inventory across the entire supply chain. By acting as a central interface between customers and internal operations, this position directly supports efficiency, reliability, and service excellence throughout the end-to-end chain. RESPONSABILITIES • You supervise and optimize the entire order cycle, from receipt to delivery providing support on invoicing and payment matters solely in the event of discrepancies or issues, • You are proactive in providing accurate and relevant information to customers, particularly regarding products, and responsive in handling complaints to resolve issues quickly, • You master the pricing structure and its implications to respond effectively to customer requests and ensure that prices are always aligned with commercial negotiations, • You respond promptly and accurately to requests from the sales team and customers, • You are the primary point of contact for internal (Sales) and external customers for all administrative and Supply Chain-related matters, • You ensure that customer information is kept up to date in SAP to guarantee reliable data management, • You coordinate international shipments and ensure compliance with customs requirements, • You provide cover for colleagues or the Manager during their absence, • You adopt a continuous improvement approach and generate added value for customers and for Sabert. SKILLS • You are customer-oriented and cost-conscious, • You are methodical and rigorous, • You are resilient under stress with a strong ability to remain calm under pressure, • You have strong prioritization skills with a sharp focus on deadlines and deliverables, • You are independent and versatile, and you enjoy task variety, • You are proficient in MS Office; knowledge of an ERP system is an advantage. You have the ability to learn and master new tools quickly, • You have the ability to understand customers' needs and processes well, and you are proactive in anticipating their requirements and preventing potential problems, • You are empathetic, a good listener, able to resolve conflicts and have good communication skills, • You have a strong team spirit, positive and constructive mindset, • You have a bachelor's degree or at least 2 years’ experience in a similar position. ACHIEVEMENTS AND KEY RESULTS • You have established strong relationships with your internal and external customers, • You are proficient in managing all tasks related to Customer Care Representative, • You have a broad understanding of the supply chain, finance and sales, • You have the ability to strike the right balance between customer satisfaction and service costs, • You have the ability to learn in depth about all the company's products, services and policies.

Education Sales Manager Bedford, Bedfordshire, UK Salary: £35,000 - £40,000 + performance-related commission/bonus Reporting to: Managing Director Full time / Permanent The Role The Sales Manager will be responsible for driving new business growth while nurturing and expanding existing client relationships. This is a hands-on, consultative sales role, ideal for someone who enjoys building long-term partnerships rather than transactional selling. You will play a key role in shaping our sales strategy, developing pipelines across education and public-sector markets, and representing us to senior stakeholders including colleges, universities, employers, local authorities, and government-funded bodies. Key Responsibilities • Develop and deliver a sales strategy aligned to our growth objectives, • Identify, pursue, and secure new business opportunities across education, training, and public-sector markets, • Build and manage a strong pipeline of leads, partnerships, and contracts, • Lead sales conversations with senior decision-makers (e.g. Heads of Department, Directors, Procurement leads), • Manage and grow existing client relationships to maximise retention and repeat business, • Support bids, tenders, and funding-related opportunities where required, • Accurately forecast sales activity and performance using CRM systems, • Collaborate closely with delivery, curriculum, and leadership teams to ensure proposals are viable and high quality, • Represent us at events, meetings, and networking opportunities Person Specification Essential • Proven experience in B2B sales, business development, or sales management, • Experience selling services or solutions (rather than purely product-based sales), • Strong track record of building relationships and closing deals, • Excellent communication and negotiation skills, • Comfortable working autonomously in a growing organisation, • Experience within education, training, EdTech, apprenticeships, or professional learning, • Knowledge of public-sector or government-funded contracts, • Experience working with CRM systems (e.g. HubSpot, Salesforce, Keap), • Background in construction, the built environment, or STEM-related sectors, • Experience contributing to bids or tender processes What We Offer • Opportunity to play a key role in a growing, mission-led organisation, • High level of autonomy and influence over sales strategy, • Competitive salary with performance-related commission/bonus, • Flexible working arrangements, • Opportunity to work at the intersection of education, technology, and industry, • Potential for progression as the organisation grows We are dedicated to safeguarding and promoting the welfare of children and expect all staff to share this commitment. You will have a safeguarding responsibility if appointed. The successful candidate will be subject to enhanced clearance through the Disclosure and Barring Service and employment will be subject to references. This post is not exempt from the Rehabilitation of Offenders Act 1974.To apply for this opportunity your detailed CV to Clarus Education now to be considered. We will be contacting those shortlisted within 48 hours of an application. Please see our website page headed ‘About’ and scroll to the bottom to see our ‘Privacy Notice’ for an explanation about how we use information we collect about you. #INDADH22

I am currently supporting a highly respected British Contractor with their Search for a Regional Aftercare Manager. This role ensures that newly completed and occupied school facilities are maintained to agreed standards, all defects and issues are managed efficiently, and client satisfaction is achieved throughout the post-handover period. About the role • Lead and manage the aftercare service for multiple school projects during the post-handover and defects liability periods, ensuring that all issues are logged, tracked, and resolved in line with contractual obligations and internal quality standards., • Coordinate with internal project teams, subcontractors, and external service providers to prioritise and execute timely reactive and planned maintenance work, snagging rectification, and minor repairs., • Serve as the primary client contact for aftercare matters, maintaining clear communication with school stakeholders, client representatives, and facilities teams., • Ensure compliance with health, safety, statutory regulations, and quality requirements throughout all aftercare activities., • Monitor and report on aftercare performance, including defect trends, maintenance outcomes, response times, and status of outstanding actions to senior management., • Prepare and maintain accurate records and documentation (such as snag logs, inspections, warranties, and maintenance schedules) to support continuity of service and future improvements., • Work with the commercial and operations teams to support lessons learned and continual improvement of aftercare processes across the education portfolio. Requirements • Experience in aftercare, facilities, or maintenance management within the construction or building services sector, ideally with exposure to education, public sector, or multi-site estates., • Strong understanding of building systems, maintenance planning, defect management, and handover processes., • Excellent communication, organisation, and stakeholder management skills to build positive relationships with clients and internal delivery teams., • Proven ability to coordinate multiple projects and conflicting priorities across a large geographical region., • Valid UK driving licence and willingness to travel regularly to school sites throughout the UK. What’s on offer • Competitive salary, • Bonus Scheme, • Car allowance, • WFH available for non-site days If you want to hear more about the role please apply below or reach out to Max Davies at the Fawkes and Reece London office.

Role: Cleaning Operations Manager Salary: £55K + company car, Attractive bonus structure, ongoing training and professional development, Clear career progression opportunities, supportive, professional working environment Job Status: Full time/ Permanent Location: Northern Home Counties, London and Berkshire Vacancy Reference: VR/05393 Role Description: We are currently recruiting on behalf of a well-established and growing facilities management provider for an experienced Cleaning Operations Manager to join their senior leadership team. This is a key operational role, reporting directly to the Operations Director, with responsibility for the performance and development of a team of five Account Managers and overall service delivery across a varied portfolio of clients. The Role: You will take ownership of operational performance, client satisfaction, and team leadership across multiple contracts within sectors including education, local authority, healthcare, automotive, and commercial office environments. This is a strategic and hands-on position requiring strong commercial awareness and the ability to drive continuous improvement. Offers genuine scope to progress influence on the business, moving to Director level status. Key Responsibilities: • Leading and developing a team of Account Managers, • Ensuring high standards of service delivery across all client sites, • Managing client relationships and acting as a senior escalation point, • Monitoring KPIs and implementing performance improvements, • Supporting recruitment, training, and ongoing development of teams, • Ensuring compliance with health & safety and industry regulations, • Contributing to wider operational and strategic objectives The Candidate • Proven experience in a senior operational role within a contract cleaning business (essential), • Experience managing multi-site contracts and teams, • Strong leadership, communication, and stakeholder management skills, • A structured, proactive, and commercially aware approach, • The ability to travel and commute to Bedford, • Residence within the Home Counties (preferred)

Join us as a Shop Manager and you'll lead and motivate your team to deliver fast and friendly service to our customers. We serve our customers across a number of different channels; in-shop, delivery, Click + Collect and drive thru. Y ou'll be responsible for making sure customers have a brilliant e

Accounts Assistant – Accounts Payable 7 months FTC We are pleased to be partnering with a mid-sized business in Central Bedfordshire. My client is looking for an experienced contractor in Finance to cover Subcontractor invoices and Payments to cover Maternity leave. This role is 100% on site with parking available. The Job description: • Overseeing the supplier’s inbox, • Processing of supplier and subcontractor invoices, ensuring that they are matched to purchase orders, • Process supplier and subcontractor credits, • Reviewing sub-contractor job sheets to ensure that works have been completed as required, • Sending sub-contractor job sheets to customers, • Forwarding on subcontractor job reports for further works or quotes, • Forwarding on subcontractor or supplier quotes to the relevant person/department, • Raising and resolving supplier and subcontractor invoice queries, • Identifying when a job has been completed and marking jobs as requires invoice to ensure that our invoicing is processed in a timely and accurate manner, • Reconciling supplier statements to ensure that all supplier invoices have been actioned, • Being the first point of contact for suppliers, • Ensuring supplier records are complete and up to date, • Raising jobs and purchase orders when required, • Monitor and control supplier and subcontractor query list, • Support the finance manager in service delivery, • Weekly Aged Creditors report, • Other duties as required by the business Your experience: You will be an experienced Accounts Payable Clerk with excellent customer service skills. Ideally you have worked within the construction industry and be familiar with CIS and Subcontractor invoices. The company location will require you to have access to a car

Our established client is seeking a full-time permanent Event Manager to work in their events production department. The successful candidate will work alongside the Account Manager and Event Production team to assist in delivering complex multi-faceted events. Such as incentive trips, test drive campaigns, training events, brand partnerships and experimental activations. Key Responsibilities: * Assist with the event management process from planning, execution, reconciliation, including travel and accommodation booking * Opportunities to project lead on some events throughout the year * Assist with the creation of bespoke event templates and project coordination * Understand event kits and their logistical implications * Ensure excellent customer service, guest management, and quality delivery * Manage supplier relationships, sourcing new suppliers, and achieving cost efficiencies * Assist with venue sourcing and attend site visits as needed. * Work with the talent team to appoint and manage casual event staff, ensuring necessary skills and presentation Key Skills: * Passionate about the events industry and highly motivated. * Resourceful, self-starting, versatile, organized, and flexible with excellent multi-tasking skills. * Computer literate with good knowledge of Microsoft packages. * Confident communicator, capable of building strong relationships both internally and externally. * Attention to detail, able to prioritize, work to tight deadlines, and produce high-standard documents. * Holds a full UK driver's license, confident driving a van, and willing to load/unload equipment. FS1 Recruitment is a UK-based recruitment agency providing solutions within the Sales, Marketing and Creative fields for permanent, freelance and contract positions please contact us to discuss one of our many positions

Parts Advisors, Would you like an attractive salary package with the opportunity of earning over £43,000+ Would you like to join a stable team with a friendly work environment? Would you like to work with a great group and a terrific, SPORTS BRAND ? The Recruitment Solution are working directly with a dealer group, with one of there dealerships based in the Bedford area. They are looking to bring someone into this varied parts role, that will expose you to all aspects of the department, allowing you to make a genuine contribution to its success. Why Apply for this Parts Advisor role? • Fantastic career opportunities, and an excellent salary! • State of the art resources and training • Company Pension • Performance Bonus • Company Benefits Scheme • Long Service Holiday Reward • Enhanced Family Planning Policy • Share Save Scheme • Your Birthday Off • You get to be a part of a prestige brand, who provide you with excellent support • Market leading £43,000+ OTE Parts Advisor Requirements • The successful candidate must have previous experience in an automotive parts environment, with good knowledge of electronic parts catalogues • You will be responsible for dealing with trade and retail customers both face to face and over the phone, and supplying parts to the workshop • You will need to have the ability to work under pressure when required • Experience working within a busy environment where you must possess a mature attitude and be a team player. Apply today sending your CV to (url removed) or call us on (phone number removed) or call Daniel directly on (phone number removed) We have many different Motor Trade Jobs available from Service Manager, Service Team Leader, Aftersales Manager, Sales Executive, General Sales Manager, Sales Manager, Business Manager, Sales Admin, Body Shop Manager, Panel Beater, Dealer Principal, Motor Mechanic, Service Advisor, Bodyshop Estimator, Paint Sprayer, Motor Cycle Technicians & Mechanics, Vehicle Technician, MET Fitter, Light Commercial Vehicle Technicians, HGV Fitters, Parts Advisor, Parts Manager, Workshop Controller, Trade Parts Representative, Fast Fit, Tyre Fitters, Warranty Administrator, Rental Advisor, Car Valetor, Collection & Delivery Drivers. Lots of Motor Trade Jobs throughout the UK. Call Us Now for Motor Trade Jobs, Working in Automotive Main Car Dealerships such as Mercedes, Audi, BMW, VW, Jaguar, Land Rover, Volvo, Bentley, Saab, Lexus, Toyota, Mazda, Ford, Peugeot, Renault, Citroen, Vauxhall, Nissan and many more

We’re on a mission to be the nation’s most-loved neighbourhood restaurant. Think sunshine-filled food, seriously good vibes, a team that’s got each other’s backs, and there's always a dog snoozing under someone's table. The Payroll Manager owns the end-to-end delivery of our UK payroll, making sure everyone is paid accurately, compliantly, and on time (every single pay run ). You’ll have full ownership of payroll operations, payroll accounting, and all things statutory, with a particular focus on Fourth Payroll and TRONC administration . You’ll work closely with our Finance, People, and Operations teams to keep everything running smoothly, spot issues before they become problems, and make sure our payroll processes are rock-solid as we grow. In short: you’re the calm, detail-loving expert who keeps the wheels turning and the numbers behaving. What you'll be doing Payroll Operations Manage end-to-end UK payroll processing using Fourth Payroll, including coordination with the third-party Troncmaster Act as subject matter expert for the TRONC module, including setup, maintenance, and accurate distribution Ensure accurate processing of salaries, hourly pay, bonuses, deductions, benefits, and statutory payments Process and administer all court orders and statutory deductions, such as DEAs, AEOs, CMS, and student loans, in line with statutory requirements. Manage payroll cut-offs, approvals, and payment runs Payroll Accounting & Reconciliations Accrue and release payroll journals accurately each period Prepare and post payroll journals to the general ledger Reconcile payroll control accounts and payroll-related balance sheet accounts Investigate and resolve payroll variances and discrepancies Support month-end and year-end close processes Liaise with auditors on payroll-related audit matters ️ Compliance & Governance Ensure full compliance with UK payroll legislation, including PAYE, NIC, pensions (auto-enrolment), court orders, TRONC regulations, and statutory payments Manage HMRC submissions, including FPS, EPS, P11Ds (where applicable), and year-end processes (P60s, P45s) Act as primary contact for HMRC queries, audits, and payroll inspections Maintain robust payroll policies, procedures, and internal controls What we're looking for You'll definitely have Proven experience as a Payroll Manager or senior payroll professional Strong hands-on experience with Fourth Payroll In-depth knowledge of TRONC administration and legislation Experience accruing and releasing payroll journals Strong understanding of payroll-related balance sheet reconciliations Excellent knowledge of UK payroll legislation and statutory requirements ✨ Bonus points if you also have Experience in hospitality, retail, or multi-site environments Payroll qualification (CIPP or equivalent) Experience supporting audits and working closely with Finance teams Why join Megan's? Be part of a team that lives by our values: Team Player, Results Driven, Adaptable, Grit. Growth opportunities in a fast-expanding restaurant group. Plenty of upskilling opportunities through our apprenticeship programs. Dog friendly office and restaurants - please bring your fluffy four-legged friends to work! Competitive salary, perks & the chance to grow with one of the most exciting hospitality brands in London. Perks & Treats ✨ 50% off when you dine with your favourite people Plenty of fun, feel-good team socials Access to our Employee Assistance Programme - free, confidential support 24/7 including mental health sessions Early access to wages through Stream Long service awards and celebrations - think fancy meals out and relaxing weekends away ️ Free, delicious Megan’s food & drinks for lunch every day Plus all the usual standard stuff like pension contributions & 28 days holiday Grow With Us Ongoing training & real progression opportunities - if you want to grow professionally, we’ll back you through fully funded programmes. Get involved in new openings as we grow

About the role Clinical Lead Full time Paid Breaks As a Clinical Lead, you will work closely with our nurses and carers to maintain the highest standards of clinical care and governance in our homes. Supported by our management team, you will ensure our residents receive the best care, meet their needs through excellent nursing and clinical care, and actively contribute to all clinical delivery. Reports to: Home Manager Skills and attributes Strong clinical skillset and confidence to lead the nursing team. Prior management experience, or experience of leading a small team. Ability to make clinical decisions and remain calm under pressure. A passion for promoting best nursing practice and able to train, support and mentor others. A desire to encourage positive working relationships within the team. Strong verbal and written communication skills. A good working knowledge of audits, safeguarding, DOLS, CQC and compliance. Education and qualification NMC registered nurse with relevant post-registration experience. What will you gain? You will have the satisfaction of working with and being supported by an enthusiastic and caring team that puts people at the heart of the business. We know the happiness of our staff improves the service we give our residents. You will have plenty of opportunities to learn and develop your skills, and we have the procedures and processes in place to help you at every step. Comprehensive induction and training programme. Opportunities for career development and progression. Employee Assistance Programme Blue Light Card Scheme . Well reimburse the enrolment fee of this fantastic scheme that offers discounts on holidays, days out and over 15,000 national brands. Loyalty Bonus: Accrue up to 5 additional holiday days depending on length of service. Well pay for your full DBS disclosure Your uniform will be provided this is another cost that we think its essential that we cover for you. Enhanced rates of pay for bank holidays Paid breaks we think its essential that all staff can take breaks without fear of losing money, so we pay for you to have a break during working hours. Annual NMC PIN renewal paid £2,000 Welcome bonus TPBN1_UKTJ

Service Manager When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Job Title: Service Manager Location: Bedford. Unfortunately this service does not have step free access Salary: £36,400 Shift Pattern: 37.5 hours per week Monday to Friday 09:00 - 17:00. You may be required to work outside these hours as per service and resident requirements, as well as be part of the out of hours on call rota for managers. About the Role Join and lead our brand new Mental Health Service which is due to go live April 2026! The service is a step-down service, which provides short-stay, trauma-informed alternative to hospital admission and facilities. The service forms part of a wider integrated initiative for urgent and emergency care. The team will support our residents who are at risk of admission but can be supported outside of mental health hospital settings, by providing tailored support to them to help them overcome their personal barriers, and achieve their goals, to live more fulfilled lives and independent living. In this role, you will lead the team by providing overall leadership to the service and line management responsibilities to support, enable, and empower your team to deliver high quality support to our residents. You will drive service outcomes in line with contractual requirements, ensuring quality and consistency within a trauma and psychologically informed environment. You will ensure the service runs smoothly in collaboration with the team, wider teams, and external partners. We're looking for someone who is solution focused, has experience within a similar service environment, and can create a safe space for individuals to learn, and grow. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets. Key Responsibilities Include: Line management and leadership, offering guidance and support throughout the employee lifecycle, fostering a supportive leadership culture focused on staff wellbeing, learning, and development. Encourage productivity, engagement, and wellbeing of the team through regular check-ins, training, meetings, and supervisions. Support with day to day tasks within the service, supporting the team to deliver the best possible outcomes with their residents. Lead the day to day operational delivery of the service. Risk Management ownership, ensuring processes and policies are followed. Property and housing management, ensuring accommodation standards, timely maintenance and reporting. Striving to ensure excellence and quality in our service delivery. Financial Management of service budget with cost saving mechanisms. About You We're seeking someone who has a genuine passion for making a difference to lives, and helping to create safer communities for all. You will be a proactive leader, with the ability to motivate and empower a team to drive excellence, both as individuals, and as a team, whilst providing practical solutions to challenges which arise. You will be knowledgeable of mental health and have an understanding and experience in how to support those who struggle. We're looking for someone who can build rapport, trust, and create an environment which allows individuals to grow their skills and experience and develop as individuals. Previous leadership experience, and ability to take responsibility for the full service, ensuring service outcomes, KPI's and requirements are met. Demonstratable experience in leading a service/team in a similar capacity. Previous experience in supporting those who struggle with their mental health, ideally in a similar environment. Ability to provide high quality support and line management to staff. Ability to motivate and empower a team to achieve KPI's Ability to provide advice, guidance, and support to the team on all aspects of service delivery including resident related queries Ability to promote the service externally to enhance reputation in the area and with partner organisations Ability to work flexibly to meet the demands and needs of the service. For example, Provide an emergency on call service as and when required in case of emergency IT proficiency - we use various systems so look for someone who can learn and navigate new systems including case management, Microsoft, ATS, HR systems, and other types of organisational software. Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria. What we Offer 25 days (Full time equivalent) annual leave, increasing with the length of service Employer Pension Contribution Eligibility to register with Blue Light Discount Card Access to discounted tickets for music events, shows, sports and more Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work Training and Development, including access to courses, upskilling, and progression plans Employee Assistance Programme, including counselling Life Assurance Scheme Cycle-to-work scheme Annual Staff Awards EDI Ambassador programme About Social Interest Group (SIG) SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets. Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group . Additional Information Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages. Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions. TPBN1_UKTJ

Company Profile Total IT is an award-winning technology services and systems integration business founded in 2006, with offices in Bedford, London, and Dubai. We operate at the intersection of IT, cyber security, networks, and smart building technology, supporting some of the largest and most complex commercial buildings in the United Kingdom, alongside a growing portfolio of international clients. Our clients trust us to manage business-critical environments where accuracy, reliability, and professionalism matter. As we continue to scale across the UK and internationally, strong operational foundations particularly around contracts, renewals, and commercial governance are essential to our success. This role sits at the heart of that foundation. Description As a Contract Administrator within our Customer Services department, you will play a key role in protecting revenue, ensuring contractual accuracy, and enabling smooth client renewals across a diverse and growing client portfolio. You will own the end-to-end lifecycle of 200300 active client contracts, working closely with Customer Services, Customer Success, Sales, Finance, and Service Delivery teams. This is a fast-paced, detail-driven role that requires confidence, structure, and the ability to take ownership while knowing when to escalate appropriately. This is not a passive administration role it is a trusted operational position with real impact on client retention, margin protection, and business scalability. Key Responsibilities Contract & Renewal Ownership (c. 40%) Own contract renewal dates end-to-end, ensuring renewals are identified, prepared, issued, approved, and completed on time Prepare renewal quotations, applying agreed pricing structures and adjusting within defined guardrails where appropriate Review contract line items to ensure accuracy, alignment to services delivered, and commercial consistency Actively flag pricing anomalies, margin erosion, or contractual risks Contract Changes & Variations (c. 10%) Manage contract variations, service changes, and amendments throughout the contract lifecycle Ensure all changes are accurately documented, approved, and reflected across systems Query Management & Resolution (c. 20%) Act as a primary point of contact for contract-related queries from internal teams and clients Investigate discrepancies, missing documentation, or expired agreements Resolve issues independently where possible, proposing practical solutions Internal Coordination & Governance (c. 30%) Work closely with Sales, Finance, Customer Services, Customer Success, and Service Delivery teams Escalate issues appropriately depending on client size, risk, and commercial impact Support key client escalations in collaboration with the Customer Success team Provide procurement cover when required, ensuring orders are placed accurately and profitably Systems & Tools You will work confidently across: Halo PSA contract records, CRM activity, renewals Xero financial alignment and commercial accuracy SharePoint budgets, supporting documentation, and governance Accuracy across systems is critical to the success of this role. Authority & Decision-Making You are expected to own problems, investigate root causes, and propose fixes You will escalate to Customer Services, Finance, Customer Success, or Leadership where required, using sound judgement You will operate within agreed commercial frameworks while maintaining high standards of accountability Skills & Experience Proven experience in contract administration, renewals, or commercial operations Strong understanding of contract structures, pricing models, and documentation High attention to detail with the ability to manage volume without losing accuracy Confident communicator, able to work across multiple departments Comfortable working with CRM and finance systems Organised, proactive, and resilient under pressure The Ideal Candidate You are structured, dependable, and take pride in getting things right. You enjoy ownership, thrive on clarity, and understand that well-managed contracts underpin strong client relationships and a healthy business. You are comfortable working independently but value collaboration. You spot issues early, communicate clearly, and keep things moving. Growth & Progression As the business continues to scale: This role has the potential to grow into a Contract Management Lead position You will support international contracts, including our Dubai operations Your influence and responsibility will increase as our client base and contract landscape expand Company benefits: 28 Days annual leave plus 1 day, 2 weeks either side of your Birthday Great working environment within a friendly team Private healthcare including 24-hour GP access Mental health & wellbeing programmes Audio, optical & dental cover Up to 10 days of relevant training per year A tailored professional and personal development plan High performance computers for all employees Friendly, supportive, and professional working environment Interview Process: Stage 1: Telephone screening (1015 minutes) Stage 2: Teams or in-person interview with Customer Services Manager Stage 3: Face-to-face interview with Customer Services Manager and our CEO Stage 4: Offer discussion with HR Manager Final Stage: Offer letter and agreed start date welcome to Total IT Why work at Total IT A team survey described Total IT as having great people and an atmosphere that makes you want to come into work each day. Joining us in this role, you can expect to be trusted, supported, and given the opportunity to grow as the business expands. TPBN1_UKTJ

Buyer - Precision Engineering - Bedford - up to £40,000 plus benefits Hello Recruitment is pleased to be recruiting a Buyer for a rapidly expanding market leading engineering business based in Bedford. As Buyer you will work closely with the Supply Chain Manager and be in charge of purchasing all company materials whilst ensuring optimal delivery performance , maintaining standards and where possible driving cost efficiencies. The role will encompass most facets of the buying/purchasing remit including : Supplier Management Negotiation & Value Operational Support Performance & Risk Inventory & Logistics Systems & Data Sustainability & Reporting Collaboration & Improvement The ideal candidate will have strong experience in Purchasing & Global logistics from an engineering background with proficiency in MS Office skills. Good data analytical skills with a methodical way of working coupled good problem solving skills and a desire to get the job done to the best of your ability are essential. Familiarity with a CRM & ERP System would be advantageous but full training will be provided. If you are a strong team player with a focus on customer service and drive to succeed then this role with a salary of up to £40,000 plus benefits could be your opportunity to progress your career in 2026

Spinal Cord Injury Specialist Nurse (East of England Region) Contract: Permanent Hours: 21 hours per week Location: Home based (East of England Region) Salary: £47,760 per annum, pro rata (£28,656.00 per annum actual for 21 hours per week) Thank you for your interest in joining our special charity! About Us The Spinal Injuries Association is committed to a singular vision: a fulfilled life for everyone affected by spinal cord injury. Everyone has a right to live a fulfilled life and that means the life they choose, a life that has the same opportunities as everyone else. We are the expert guiding voice for life after spinal cord injury. About the Role Working as part of the Health & Care Quality team and within a designated geographical region (East of England Region, which includes areas such as Norfolk, Suffolk, Cambridgeshire, Bedfordshire, Buckinghamshire, Oxfordshire,and others), the SCI Specialist Nurse will support those with newly acquired spinal cord injuries who are not admitted to specialist services, or those with established spinal cord injuries who are being re-admitted to hospital for treatment unrelated to their impairment. Through telephone, email or face-to-face visits the SCI specialist nurse will offer guidance and advice to these individuals and/or their family members, addressing issues of concern associated with treatment and care and liaising on their behalf with healthcare professionals in the treating hospitals to ensure these are dealt with in line with best practice standards. The SCI Specialist Nurse will also act as an educator for healthcare professionals involved in the treatment and care of spinal cord injured people and working in non-specialist settings and will contribute to the development and delivery of educational offerings available via the SIA Frank Williams Academy. When required, the SCI Nurse Specialist will support individuals through elements of the NHS Continuing Health Care assessment process, attending review or appeal hearings in their capacity as Clinical Specialist in SCI care. They will also contribute to the monitoring, evaluation and development of the SCI Specialist Nurse Service via mechanisms put in place for that purpose. Benefits: Annual leave: 28 days per holiday year plus bank holidays, increasing to 30 days after two years of service (pro-rated for part time employees) Access to Group pension scheme (6% employer contribution) Access to Group life assurance scheme Access to Healthcare cash plan Access to discounted gym membership Access to Employee assistance programme (EAP) Employee volunteer days Free car parking at SIA House Investing in our people all members of staff are encouraged to discuss their development plans and aspirations with their line manager. A budget is available for talent development This post will play a critical role in achieving our ambitions. We hope that the role inspires you and we look forward to receiving your application. Closing date: 9 February 2026, 9am Interview dates: 17 and 18 February 2026 at SIA House, Milton Keynes. Interested? If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. At SIA, we value diversity. We are committed to providing an inclusive and supportive environment as we believe diversity fosters a more innovative, creative, and caring culture. We are striving to create a culture that fully represents all the communities we serve. We are an equal opportunity employer, and all applicants will be considered for employment regardless of race, age, ethnicity, religion, sexual orientation, gender, gender identity, family or parental status, or disability status. Disabled candidates who meet the standard job criteria will be offered a guaranteed interview. Fully remote working considered for the right candidate. No agencies please. TPBN1_UKTJ

Langley has a fantastic opportunity for an organised, values-led, and Christ Centred Lead Chaplain , who is able to pass the good news of Jesus love to both clients and staff. This role will be aligned to our Eliora site in Bedford, which covers Central Bedfordshire, Bedfordshire and Northamptonshire, so there will be a requirement for travel. This role is a permanent part-time role working 10 hours per week . The successful candidate will receive a competitive salary of £9,715 per annum. REWARDS PACKAGE 30 days annual leave plus Bank Holidays (pro rata) Funded Health Cash Plan SmartHealth free online GP service 24/7. Pension scheme, matched up to 8% Life Assurance up to 3 times your salary Flexible benefits package, including Holiday Trading and Cycle Scheme - can be tailored to meet your individual needs Paid DBS and renewals Access to private holiday home getaway in Torquay Wellbeing Support our 24/7 Employee Assistance Programme including free counselling and legal advice Chaplaincy and pastoral support Menopause support Enhanced Maternity Pay Access to Blue Light Card discounts Long Service Awards KEY RESPONSIBILITIES Help recruit, lead, co-ordinate and supervise a small team of volunteer Christian Chaplains to deliver sustainable Chaplaincy to the service. Support and assist the Service manager, in encouraging and developing the Christian ethos of the service, amongst clients. This will require a level of theological understanding to be able to provide advice and guidance on matters of faith. Lead and co-ordinate local church engagement. Plan and co-ordinate the delivery of an appropriate weekly and annual programme of opportunities, for clients to be guided into the presence of God, for example: bible study; prayer meetings; Coffee, tea and God sessions; contemplative moments; etc. Pray for the wellbeing of the service, including clients, staff and volunteers. Provide spiritual guidance and leadership, sharing the good news of Jesus, with clients who are seeking. Chaplains are expected to be able to lead a person to faith in Jesus, if requested. Identify and address pastoral needs of clients, of all faiths and none. ???? The successful candidate will be a practicing Christian who will create an environment where people feel valued, empowered and equipped to do their best work. This person will play a full part to further the organisational aims and provide strong Christian leadership to allow Langley to be a leader within the different sectors in which it operates. The postholder will always uphold the Trusts Christian ethos and Christ like culture and therefore there is an occupational requirement for the post holder to be a practicing and professing Christian under the Equality Act 2010. A full clean driving license and access to a car is desirable. If you want to join our team as our Lead Chaplain, please apply now as we would love to hear from you. Closing Date: 8 th March 2026. Applications are reviewed and processed as and when received and we reserve the right to close the recruitment earlier if we receive sufficient suitable applicants, we encourage you to apply early. A satisfactory Enhanced DBS with adult barred list check is required for this role and job offers will be subject to the Trust receiving satisfactory evidence of the successful applicants right to work in the UK. TPBN1_UKTJ

Manton Heights Care Centre are requiting for a Dementia Ambassador to join their team to enhance the lives of the people living at Manton Heights. Key Objectives: • Take a lead for quality and improvement in dementia care delivered across the RCH care services, in accordance with the agreed dementia strategy., • Promote positive attitudes to working with people with dementia and their family and friends who support them, and key stakeholders involved in their care, • Act as an Ambassador for the care centre communicating with relatives, prospective customers and the wider community in a way which is consistent with our values., • Build the capacity and resilience of staff to respond effectively to the strengths and needs of residents with dementia by use of formal and informal supervision, mentoring and role modelling., • Build effective partnerships with care professionals, including GP’s, CMHT, DN’s and local authority placement teams, • Work closely with the Regional Dementia Manager in the delivery, audit and review of the group dementia strategy. Responsibilities • Lead on the delivery of projects and initiatives that will enable the care centre to meet the group’s dementia standards., • Work with the home manager to audit and evidence the progress of the care centre in meeting the group’s dementia standards., • Introduce specific assessment tools such as the Pool Activity Level approach and needs based behaviour models. Use RELISH, our digital platform, to focus on those highlighted to be at potential risk of isolation., • Ensure a high standard of personalised care delivery, based on the assessment of a person’s strengths and care needs using RCH profiling documents, and in consultation with residents, their relatives, and the care team., • Liaise with GP’s, prescribers and other healthcare professionals linked to the service by sharing the tool ‘Optimising Treatment and Care for Behavioural and Psychological Symptoms of Dementia’ and discuss medication reviews. Skills • Reflective practitioner with a credible career history to date., • Excellent communication skills, • Good leadership skills and team player, • Ability to be a role model for person centred care practices., • Have skills and enthusiasm to provide staff with learning and development., • Strong organisational skills, able to manage workload and competing priorities, • Ability to inspire and motivate others Person specification • NVQ Level 4 required/or ability to work to, • Extensive Dementia experience and extended Dementia qualifications are essential., • At least two years’ experience in long term care for older people, preferably experience caring for individuals with dementia in a care home / nursing home., • At least one year of supervisory and management experience, • Excellent communication (written and verbal), • Passionate and keen to develop new skills., • Ability to organise efficiently and prioritise workloads whilst under pressure

Deputy Manager When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Job Title: Deputy Service Manager Location: Based within Bedfordshire. Unfortunately this service does not have step free access. The building is approximately a 10 minute walk from Bedford Station. Salary: £29,500 Shift Pattern: 37.5 hours per week Monday to Sunday on a weekly rota which includes weekends, evenings and bank holidays. You will also take part in our out of hours service for managers. About the Role Join and support in leading our brand new Mental Health Service which is due to go live April 2026! The service is a step-down service, which provides short-stay, trauma-informed alternative to hospital admission and facilities. The service forms part of a wider integrated initiative for urgent and emergency care. The team will support our residents who are at risk of admission but can be supported outside of mental health hospital settings, by providing tailored support to them to help them overcome their personal barriers, and achieve their goals, to live more fulfilled lives and independent living. In this role, you will support in leading the team by providing overall leadership to the service and line management responsibilities to support, enable, and empower your team to deliver high quality support to our residents. You will support in driving service outcomes in line with contractual requirements, ensuring quality and consistency within a trauma and psychologically informed environment. You will ensure the service runs smoothly in collaboration with the team, wider teams, and external partners. We're looking for someone who is solution focused, has experience within a similar service environment, and can create a safe space for individuals to learn, and grow. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets. Key Responsibilities Include: Line management and leadership, offering guidance and support throughout the employee lifecycle, fostering a supportive leadership culture focused on staff wellbeing, learning, and development. Encourage productivity, engagement, and wellbeing of the team through regular check-ins, training, meetings, and supervisions. Support with day to day tasks within the service, supporting the team to deliver the best possible outcomes with their residents. Ensure Risk Management processes and policies are followed within the service. Property and housing management, ensuring accommodation standards, timely maintenance and reporting. Striving to ensure excellence and quality in our service delivery. Financial Management of service budget with cost saving mechanisms. About You We're seeking someone who has a genuine passion for making a difference to lives, and helping to create safer communities for all. You will be a proactive leader, with the ability to motivate and empower a team to drive excellence, both as individuals, and as a team, whilst providing practical solutions to challenges which arise. You will be knowledgeable of mental health and have an understanding and experience in how to support those who struggle. We're looking for someone who can build rapport, trust, and create an environment which allows individuals to grow their skills and experience and develop as individuals. Previous experience in supporting those who struggle with their mental health, ideally in a similar environment. Ability to provide high quality support and line management to staff. Ability to motivate and empower a team to achieve KPI's Ability to support the Service Manager and help manage staff with daily tasks, caseloads and overall day to day running of the service. Ability to provide advice, guidance, and support to the team on all aspects of service delivery including resident related queries Ability to work flexibly to meet the demands and needs of the service. For example, Provide an emergency on call service as and when required in case of emergency IT proficiency - we use various systems so look for someone who can learn and navigate new systems including case management, Microsoft, ATS, HR systems, and other types of organisational software. Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria. What we Offer 25 days (Full time equivalent) annual leave, increasing with the length of service Employer Pension Contribution Eligibility to register with Blue Light Discount Card Access to discounted tickets for music events, shows, sports and more Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work Training and Development, including access to courses, upskilling, and progression plans Employee Assistance Programme, including counselling Life Assurance Scheme Cycle-to-work scheme Annual Staff Awards EDI Ambassador programme About Social Interest Group (SIG) SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets. Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group . Additional Information Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages. Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions. TPBN1_UKTJ

We’re on a mission to be the nation’s most-loved neighbourhood restaurant. Think sunshine-filled food, seriously good vibes, a team that’s got each other’s backs, and there's always a dog snoozing under someone's table. At Megan’s, food and drink are at the heart of everything we do. From brunches that feel like holidays to dinners that turn into long, laughter-filled evenings, our menus set the tone for the whole experience. We’re now looking for a Head of Food & Beverage to help shape what that looks like on the plate and in the glass. This is a senior, influential role where you’ll set the direction for our food and drink proposition, lead a brilliant F&B team, and make sure everything we serve is guest-led, on brand, commercially strong and operationally spot on. What you'll be doing Setting the vision With direction from our Founder and Managing Director, you’ll define the long-term food and drink strategy for Megan’s. Translate big-picture thinking into clear priorities for menu development, trials, launches and continuous improvement. Act as the senior decision-maker on all things food & drink — balancing brand, guest experience, operational reality and commercial performance. Work closely with Operations, Marketing, Finance, Supply Chain and the wider Support Office to make sure everything lands smoothly (and brilliantly). ️ Menu development & commercial performance Set the strategic framework for menu evolution, informed by data, guest insight, competitor activity and market trends. Provide clear direction to the Development Chef and F&B Manager on concepts, priorities and performance expectations. Own menu engineering at a senior level, pricing strategy, sales mix and contribution margin - working closely with Marketing on structure and storytelling. Ensure menus hit agreed margins, cost of sales and labour targets, while still driving sales growth across all day parts. Present clear, high-level menu performance insight and recommendations to senior leadership. Trials, launches & landing it in site Own the end-to-end approach to trials and launches. From planning and testing through to rollout. Set clear success criteria and make confident calls on what progresses, what improves and what stops. Ensure tight cross-functional coordination ahead of launches, so sites feel prepared, not panicked. Stay accountable after launch - reviewing performance, resolving issues and driving continuous improvement. Make sure guest feedback and data actually turns into action. Supply chain, procurement & cost control Provide senior oversight of supplier relationships and food & drink supply chain performance. Spot pricing, availability and quality risks early and deal with them decisively. Lead the strategic approach to procurement, partnering with Finance on major tenders and commercial decisions. Own food and drink cost performance, retros and margin delivery, escalating risks before they become problems. ️ Leadership, governance & standards Lead, develop and inspire the Food & Beverage team, setting clear objectives and high performance standards. Ensure menu changes are supported by clear, effective training that enables consistent delivery in site. Work closely with Operations and the People team to align training content, messaging and execution. Maintain robust oversight of food safety, allergens, nutrition and wider Health & Safety considerations - baked into every stage of menu development and launch. What we're looking for Proven experience leading food & beverage strategy and menu development in a multi-site hospitality or casual dining business. Strong commercial and operational judgement, with confidence using data, systems and insight to make smart decisions. A genuine love of food and drink , with a sharp eye on trends, quality and guest expectations. A collaborative leader who can set direction, challenge thinking and bring teams with them. Why join Megan's? Be part of a team that lives by our values: Team Player, Results Driven, Adaptable, Grit. Growth opportunities in a fast-expanding restaurant group. Plenty of upskilling opportunities through our apprenticeship programs. Dog friendly office and restaurants - please bring your fluffy four-legged friends to work! Competitive salary, perks & the chance to grow with one of the most exciting hospitality brands in London. Perks & Treats ✨ 50% off when you dine with your favourite people Plenty of fun, feel-good team socials Access to our Employee Assistance Programme - free, confidential support 24/7 including mental health sessions Early access to wages through Stream Long service awards and celebrations - think fancy meals out and relaxing weekends away ️ Free, delicious Megan’s food & drinks for lunch every day Plus all the usual standard stuff like pension contributions & 28 days holiday Grow With Us Ongoing training & real progression opportunities - if you want to grow professionally, we’ll back you through fully funded programmes. Get involved in new openings as we grow If you love food, care deeply about quality and detail, and get a genuine buzz from turning great ideas into menus that work across our 21 (and growing) sites - this one’s for you.

A national homecare franchise that is rated ‘Outstanding’ with CQC is currently recruiting for a new Deputy Manager for their well-established homecare service in Bedford. This service has been running almost 15 years and is regarded as one of the very best premium homecare services in Bedfordshire – rated very highly on (url removed). Due to fantastic growth last year they are recruiting for a Deputy with a strong care background and excellent communication skills to support the Registered Manager. Key Responsibilities: Assist with the day-to-day operations of the domiciliary care service in Bedford Support the Registered Manager with ensuring CQC compliance Build and maintain strong relationships with clients, families, and external stakeholders. Support recruitment, training, and ongoing development of care staff. Manage client assessments, risk plans, and ensure care delivery is tailored and effective.Requirements: Leadership experience in care (e.g team leader, care co, Deputy, Care Manager) Understanding of CQC compliance and care sector best practice. Excellent leadership, communication, and organisational skills. A passion for high-quality care and staff wellbeing. Driver with access to own vehicle Hard working and driven with strong care backgroundBenefits: Starting salary of £(phone number removed) dependent on experience. Development and progression within the service Part of national franchise with excellent reputation Rated employer of choice and CQC ‘Outstanding’ Join ambitious, growing company If you are interested in this position, please apply, or for more information contact Joel Stott at Domus Recruitment. As part of our continual pursuit of quality candidates, we appreciate and reward candidate recommendations. We will reward you with £300 if you recommend a new candidate to us who is not already registered and we secure them a role for a minimum of 1 month

Senior Quantity Surveyor - Highways Location: Bedford Contract: Permanent We're recruiting for a Senior Quantity Surveyor to join work on Local authority highways infrastructure projects in Bedfordshire, forming part of a nationally significant development programme. This is a high-profile opportunity to take a senior commercial role on a complex infrastructure scheme, working for a leading principal contractor with a strong order book and long-term pipeline of work. You'll play a key role in commercial administration, reporting, and performance management while contributing directly to the successful delivery of the project. The Role Working closely with your line manager and the wider project team, you'll take ownership of core commercial activities and provide leadership across subcontract and client interfaces. Key responsibilities include: ·Promoting and maintaining a safe working environment at all times ·Producing, negotiating and agreeing subcontract documentation, including terms, pricing and programmes ·Managing subcontract packages, including interim valuations, variations and change control ·Issuing all required commercial notices to the Client and subcontractors in line with contract requirements ·Managing change efficiently, including preparation and agreement of Compensation Event Quotations ·Producing, submitting and agreeing monthly applications with the Client ·Liaising with operational and engineering teams to maintain accurate site records ·Producing detailed monthly reports, including Cost Value Reconciliations (CVR) ·Developing and maintaining robust cost plans, forecasts and expenditure tracking About You We're looking to speak with experienced Quantity Surveyors who are comfortable operating in a senior role on large-scale infrastructure projects. You'll ideally have: ·Strong understanding of standard forms of construction contract ·Solid experience within a commercial role on infrastructure or civil engineering schemes ·Excellent IT skills, including Excel, Word and commercial systems such as CEMAR and Oracle ·Strong stakeholder management and communication skills ·A good working knowledge of construction processes ·A relevant degree and/or strong commercial experience ·Experience working on large, complex schemes or multiple concurrent projects ·CSCS card (appropriate level) ·Professional qualification such as MCIOB or MRICS (Incorporated or working towards Chartership - desirable) ·Excellent time management and the ability to deliver outcomes to programme What's On Offer You'll be joining a contractor with a strong national presence, an impressive multi-billion-pound order book, and a genuine commitment to employee development and wellbeing. Benefits include: ·Competitive salary ·Generous holiday entitlement (increasing with service) plus the option to buy additional leave ·Comprehensive pension scheme ·Private medical options and Employee Assistance Programme ·Cycle to Work scheme and wide range of corporate discounts ·Paid annual membership to a relevant professional body ·Save As You Earn share scheme ·Agile and flexible working arrangements where applicable ·Structured training, leadership development and clearly defined career pathways Apply Now If you're a Senior Quantity Surveyor looking to take on a key role within a flagship infrastructure project, we'd love to hear from you. For a confidential discussion, please contact Patrick Gray on (phone number removed) , or submit your CV to (url removed). By applying for this position, you agree for Carrington West to hold and process your personal data in line with our Data Protection Policy. Your data will only be shared with third-party clients relevant to roles you have applied for, and you may withdraw your consent at any time

Role: Service Desk Manager Location: On-site in Bedford, Weekly travel to London (1-2 days) Salary: Up to £45,000 per annum Type: Full-time, Permanent The Opportunity We are seeking an experienced Service Desk Manager to lead our client's MSP service desk operation, based onsite in Bedford with regular travel to our London office. This role is primarily operational, focused on the day-to-day management, performance and delivery of IT support services across 1st-3rd line. You will be responsible for leading a team of 15 engineers, ensuring service excellence, strong SLA performance and a consistently high standard of customer support. Reporting directly to the Head of Operations, you will work closely with our Customer Success Managers and internal technical teams to align service delivery with customer expectations and business objectives. Key Responsibilities Full ownership of daily service desk operations within an MSP environment Direct line management, mentoring and development of 15 service desk engineers (1st-3rd line) Oversight of ticket queues, prioritisation, escalations and workload distribution Management of incident, problem and major incident processes, acting as an escalation point Ensuring all services are delivered in line with SLAs, KPIs and contractual commitments Regular collaboration with Customer Success Managers to support customer satisfaction and retention Performance management including 1:1s, appraisals, coaching and development plans Recruitment, onboarding and training of new team members Producing operational reporting and contributing to service reviews Driving continuous improvement across processes, tooling and team capability Maintaining consistent service delivery across Bedford and London locations What We're Looking For Proven experience as a Service Desk Manager or IT Support Manager within an MSP / managed services environment Strong operational leadership experience managing medium-sized service desk teams Background overseeing 1st-3rd line support functions Solid technical foundation enabling effective escalation management Experience working with ITSM tools, SLAs and service performance reporting Excellent communication skills and the ability to work closely with internal stakeholders Willingness to be onsite in Bedford, with weekly travel to London (1-2 days) Desirable ITIL certification or strong ITIL-aligned working practices Experience working closely with Customer Success or Account Management teams What We Offer Salary of up to £45,000 per annum Private healthcare Private dental care Company pension scheme Life assurance Generous annual leave entitlement Employee assistance programme (EAP) Ongoing training and professional development Permanent, full-time position Key leadership role within a growing MSP Close collaboration with senior operations leadership Opportunity to influence and improve service If you're an experienced Service Desk Manager looking to lead a high-performing MSP service desk in a hands-on, operational role, we'd love to hear from you. Apply today to find out more about this opportunity. TPBN1_UKTJ

Service Delivery / Customer Support Manager. Service Delivery / Customer Support Manager. When ERP software sits at the heart of a business, customer service isn’t a function – it’s a promise.

The postholder will work closely with the wider transformation senior leadership team with a distinct focus on service delivery to ensure our services are high quality, sustainable, commercially sound and consistently excellent for our customers. To support our expanding portfolio and mission to be

As the Ecommerce Service Delivery Manager, you will play a pivotal role delivering and enhancing the digital experience for our customers. Proven experience in service delivery management, or similar experience in project management. Manage the end-to-end delivery of ecommerce projects, including ne

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We are looking for a DV-cleared Service Manager to oversee the delivery of a Cross Domain Service for a UK Government client. Venn Group – Service Manager (DV Cleared) (Intelligence / UKIC). Acting as the main on-site point of contact, you will lead a medium-sized engineering team while ensuring h

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Technical Service Delivery Manager - Government Satellite Communications. We are seeking a Technical Service Manager to take full ownership of UK Government support cases within a secure military satellite communications environment. ITIL certification or understanding of ITIL service processes.

Proven experience in a Service Delivery Manager / Technical Service Manager role within an MSP. Own end-to-end service delivery for assigned managed service customers. Technical Service Delivery Manager.

We are seeking a Service Delivery Manager for a growing data centre connectivity specialist. Proven experience in a Service Delivery, Project Management, or Technical Delivery role. Identify service delivery risks and proactively implement mitigation strategies.

A leading Nordic IT services provider is hiring a Service Delivery Manager to oversee managed services in the Greater London area. The ideal candidate will have ITIL certification, a minimum of 5 years in service management, and strong client relationship management skills. The role includes daily o

A leading software solutions provider in Greater London seeks a Contact Manager responsible for managing service operations and client relationships. Ideal candidates will have a strong background in Client Services Management, detailed knowledge of ITIL, and excellent communication skills.

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Design, implement, and continuously improve service support and delivery processes aligned with ITIL best practices. Support the technical development and delivery of internal secure working environments and handle service transitions. Build, recruit, lead, and motivate a brand-new IT Secure Operati

As our Service Delivery / Customer Support Manager, you ll lead the team that customers rely on when it matters most. Service Delivery / Customer Support Manager. Service Delivery / Customer Support Manager.

Ensuring delivery aligns with client contracts, licensing, and capability boundaries. Strong track record delivering IT and software projects in consulting or services settings. Deep understanding of governance, commercials, and delivery metrics.

In this role, you’ll support the Service Manager in overseeing several key functions, including referrals, medical reports, document assessment, laboratory results and general clinical administration. Improve processes to enhance patient experience and service efficiency. If you're passionate abou